Q-See QC814, QC828, QC804, QC8016 Technical Manual

User Manual

QC SERIES

NVRS

QC828 NVR 8 Channels

H.264 NETWORK VIDEO RECORDERS

720P and 1080P Recording Options

POWERHDD1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 NET

ESCFNRECSHIFT

ENTER

Thank You for Choosing a Q-See Product!

All of our products are backed by a conditional service warranty covering all hardware for 12 months from the date of purchase. Additionally, our products also come with a free exchange policy that covers all manufacturing defects for one month from the date of purchase. Permanent upgrading service is provided for the software and is available at www.Q-See.com.

Be certain to make the most of your warranty by completing the registration form online. In addition to warranty and technical support beneﬁts, you’ll receive notiﬁcations of product updates along with free downloadable ﬁrmware updates for your NVR. Register today at www.Q-See.com!

Please see the back of this manual for exclusions.

About this Manual

This manual is written for the QC800 Series of Network Video Recorders (NVRs) and was accurate at the time it was completed. However, because of our ongoing effort to constantly improve our products, and the different capabilities of the models covered in this manual, additional features and functions may have been added since that time and on-screen displays may change. We encourage you to visit our website at www.Q-see.com to check for the latest ﬁrmware updates and product announcements.

Your NVR is pre-conﬁgured in a way that most users ﬁnd sufﬁcient to their needs. However, because we understand that everyone’s individual situation differs and because we are committed to providing the best value possible, our products contain a full range of features which may be tailored to custom-ﬁt most situations. It is unlikely that you will need to use all of the features to meet your security needs, but they are available for when you do.

This manual covers the setup and local operation of the NVR. Instructions for conﬁguring the NVR for remote access, along with instructions for monitoring the NVR using a computer or mobile device, are contained within the Remote Monitoring Guide which is included on the CD that accompanied your NVR and which can also be found on www.Q-See.com/support.

Throughout the manual we have highlighted warnings and other important information that will assist you in operating your new system in a safe and trouble-free manner. Please take the time to read and follow all instructions and pay attention to alerts as shown below:

IMPORTANT! Red boxes with this icon indicate warnings. To prevent

possible injury or damage to the product, read all warnings before use.

NOTE! Text in blue boxes with the Information icon offer additional guidance and explanations about how to make the most out of your system.

© 2011-2013 Q-See. Reproduction in whole or in part without written permission is prohibited. All rights reserved. This manual and software and hardware described herein, in whole or in part, may not be reproduced, translated, or reduced to any machine-readable

form without prior written approval. Trademarks: All brand names and products are trademarks or registered trademarks of their

respective owners.

Q-See is a registered trademark of DPS, Inc. Disclaimer: The information in this document is subject to change without notice. The

manufacturer makes no representations or warranties, either express or implied, of any kind with respect to completeness of its contents.

Manufacturer shall not be liable for any damages whatsoever from misuse of this product.

Version 2.6 11/7/13

2 3

TABLE OF CONTENTS

1. INTRODUCTION 7

Features and Speciﬁcations 8

2. CONNECTIONS AND CONTROLS 10

2.1 Connections 10

QC804, 808 and 8016 10 QC814 12 QC824 13 QC818 14 QC828 16 QC8116 18

2.2 Mouse Control 20

Virtual Keyboard 21

2.3 Remote Control 22

2.4 IP Cameras 24

Locally Connected Cameras 24 Cameras Connected througha Network 25 Adding and Removing Cameras in Your Display 26 A Note About Resolution and Recording 26

3. BASIC OPERATION 27

3.1 Operation 27

3.2 Live View 27

Navigation Bar 28 Shortcut Video Controls 29

3.3 Login, Logout and Main Menu 30

Shutdown 32 Auto Resume 32

3.4 Recording 33

Manual Recording 33 Camera Settings 34 Schedule 37 Alarm 38 Motion, Video Loss and Camera Masking Detection 39

3.5 Search and Playback 42

Search 44 Playback 46 Digital Zoom 48 Back-Up 49

3.6 Backup 50

4. MENUS 52

4.1 Main Menu 53

4.2 Info Menu 53

HDD Information 53 Log 54 Online Users 55 Remote Device Info 56 Network Resource Info 57

4.3 Setting Menu 58

RS232 60 Alarm 60 Network 60 PTZ 60 Display 61 Default 62

4.4 Remote Device 63

Edit 65 Conﬁguring IP Cameras 65 Adding and Deleting Remote Devices 67

4.5 Advanced 68

HDD Manage 68 Error Alerts 69 Account 70 Auto Maintenance 70

4.6 Backup 71

4.7 Shutdown 71

5. PAN/TILT/ZOOM CAMERAS 72

5.1 Connecting a PTZ Camera 72

5.2 PTZ Control and Setup 73

Setup 73 Control 74 Setting Preset/Patrol/Pattern/Scan 75 Running PTZ Functions 77

6. ALARMS 78

6.1 Alarm Input 78

6.2 Alarm Output 80

6.3 Alarm Setup and Activation 81

7. HARD DISK DRIVE 84

7.1 Installation/Removal 84

(Continued Next Page)

4 5

APPENDIX 86

A.1 Troubleshooting 86

A.2 Speciﬁcations 89

Q-SEE PRODUCT WARRANTY 92

Questions or Comments? Contact Us 93

INTRODUCTION

To prevent damage to your Q-See product or injury to yourself or to others, read and understand the following safety precautions in their entirety before installing or using this equipment. Keep these safety instructions where all those who use the product will read them.

CHAPTER 1

WARNING! ELECTRIC SHOCK RISK!

nCheck the unit and any accessories included in the package immediately after opening. If

items are missing or damaged, repackage and return to the point of purchase.

n Use the proper power source. Only use the power adapter supplied with your system. Do

not use this product with a power source that applies more than the speciﬁed voltage (100240V AC).

nNever insert anything metallic into the NVR. Inserting anything into the NVR or its case can

be a source of dangerous electric shock.

nDo not operate in dusty areas. Avoid placing the NVR in places that are dusty.

nDo not expose this product to rain or use near water. If this product accidentally gets wet,

unplug it and contact Q-See immediately.

nKeep product surfaces clean and dry. To clean the outside case of the NVR, gently wipe

using a lightly dampened cloth (only use water, do not use solvents).

nDo not operate this NVR without the cover securely in place. Do not attempt to do any

repairs to the NVR yourself. If there are unusual sounds or smells coming from the NVR, unplug it immediately and contact Q-See technical support. Under no circumstances should the cover be removed while the device is connected to a power source. You should only remove the cover to install/replace the hard disk drive (See Chapter 6) or replace the standard 3v lithium cell battery on the motherboard. These are the only user serviceable parts. You may need to replace the battery if the internal clock resets itself after a power outage

nHandle NVR box carefully. If you accidentally drop your NVR on any hard surface, it may

cause a malfunction. If the NVR doesn’t work properly due to physical damage, contact Q-See for repair or exchange.

nMake sure there is proper air circulation around the unit. This NVR system uses a hard drive

for video storage which generates heat during operation. Do not block air holes located on the sides of the NVR as they are designed to keep the system cool while running. Install or place this product in an area where there is ample air circulation.

nProvide proper ventilation. This NVR has a built-in fan that properly cools the processor. Do

not cover or impede this fan.

6 7

FEATURES AND SPECIFICATIONS

Your NVR (Network Video Recorder) contains professional-grade features and ﬂexibility that allows the do-it-yourselfer to easily setup and maintain a reliable and secure security system for home and ofﬁce.

It utilizes a dual-core CPU running an embedded Linux operating system to maintain stable operation and a popular H.264 compression algorithm to produce high-quality, low bitstream footage that is easy to manage and efﬁcient to transfer over the internet. It can use various functions such as record, playback, and monitoring at the same time and produces audio and video synchronization. This product has advanced network technology and data transmission functions allowing you to control and monitor your system remotely.

This product offers the following features:

Smartphone Compatible

Access live footage directly from your iPhone, iPad, Android phone and tablet or other supported mobile device. Your NVR can also be set to e-mail your hand held-device whenever speciﬁc activity occurs, such as motion detection.

Connect to a TV or PC Monitor Easily

This system comes with VGA and HDMI video output ports to allow you to connect to a computer monitor or HD display for viewing purposes. Some models also include a BNC video port to allow the use of an analog television as a video display.

Individually Conﬁgurable User Controls

Create up to 20 individual user accounts giving speciﬁc users access to only certain functions, cameras and etc.

24/7 Scheduled Recording

Choose which days of the week and hours of the day you want to set your NVR to record or not record.

Included Mouse and Remote Control

In addition to the front panel button controls, system can also be booted up and shut down using the included remote control or mouse. Mouse operation function supports intelligent operation by enabling copy and paste functions.

Dual Video Streams

The NVR will record high deﬁnition video directly to its internal hard drive, while streaming a more compact, lower resolution video feed over the network or Internet for real-time viewing on a computer or mobile device.

Built-in Power Over Ethernet (POE) Blocks

The POE Block allows you to power and view a number of cameras directly connected to the NVR without the need for additional power supplies or wiring. Connecting through the POE allows instantaneous video feed from your cameras.

View Your Video Feed Online with No Additional Service Fees

View your NVR’s live or recorded video footage on any Internet accessible computer with Internet Explorer, Apple Safari, Mozilla Firefox and Google Chrome (using IE plug-in).

Stay Notiﬁed with Customizable Email Alerts

Set your system up to notify you when an event has occurred at the location you are monitoring. Notiﬁcation alerts can easily be adjusted to your speciﬁcations.

Advanced Motion Detection Activated Recording

Advanced motion detection settings ensure that false alarms are not triggered. The easy to use motion detect set up screen allows you to mask out certain areas which experience heavy movement in order to avoid false alarms and avoid unnecessary record triggering.

Multiple Backup Options

A built-in USB port gives you the option of backing up and transferring your video footage using a ﬂash drive or external USB hard drive. You can also connect to an external CD/ DVD writer to burn your ﬁle footage right onto a compact disc or DVD disc. Files can also be accessed from your NVR system to a remote computer location by logging on remotely.

Storage Function

Encrypted ﬁle format to ensure data security and avoid vicious data modiﬁcation.

Multiple Playback Options and Advanced Search Functions

Supports real-time recording on each channel independently. Search through recorded ﬁles while you are playing live footage, monitoring through a remote location using a supported internet browsing application and backing up system ﬁles. A variety of playback modes include: slow play, fast play, backward play and frame by frame play.

Network Monitoring

Supports network remote real-time monitoring (available bandwidth permitting) and remote record search.

Alarm Activation Function

Several relay alarm outputs enable you to pair your system with an on-site alarm system.

Communication Ports

Standard Ethernet port allows you to access the NVR from a network or the Internet.

NOTE! Depending on your point of purchase, your NVR may have the hard disk drive already installed. If your drive was packaged separately, or if you wish to upgrade your installed drive up to a 3TB drive, please see Chapter 6 at the back of this manual which covers installing the drive.

8 9

CONNECTIONS AND CONTROLS

2.1 CONNECTIONS

QC804, 808 AND 8016

Front Panel

1 2

QC808 NVR 8 Channels

3 4 65

POWERHDD1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 NET

ESCFNRECSHIFT

ENTER

CHAPTER 2

Rear Panel

1 4 85 72 3 6

AUDIO

DC 48V

POE PORTS

VIDEO OUT

OUT

RS232

VGA

NO C

NO C NO C

A91102113124135146157168B

DC 12V

7 8 9 10 11 1312 14

Number Item Function

Channel

Status Lights

2 Status Lights

3 IR Sensor Infrared Receiver for Remote Control

Directional

Buttons

5 Enter Button

6 Power Button Puts NVR into Standby mode or wakes it up.

Directional

Play Buttons

Playback

Speed

Frame

Playback

10 Shift Button For use in Virtual Keyboard

11 Record Button Begins manual recording on all channels

Function

Button

13 Escape Button Exit any menu or current operation

14 USB Port

These lights will illuminate to indicate that a particular channel is recording.

Net and HDD will illuminate if there are problems with the network connection or hard drive, respectively. The power light will illuminate when the NVR is powered up.

Navigate through menus.

Change selections in pull down menus (Up/Down buttons)

Toggle settings (Up/Down buttons)

Viewing Mode: Go To Menu

In Menu: Acts as mouse click

Play back video forwards or backwards. Pressing the same button a second time will pause the video.

Slow or speed up playback - 1/4 speed to 4x speed.

Move forward or backwards frame-by-frame through video. Works when video is paused.

Single Channel Viewing Mode: Opens Color Adjustment

Virtual Keyboard: Backspace function

For use with ﬂash drive when backing up or updating ﬁrmware. Not for use with mouse.

11 12

Number Item Function

POE Power

Input

2 POE Block

48V power input for the Power Over Ethernet (POE) block.

Powers directly-connected cameras and receives video images.

3 Video Out BNC Connector to television

4 Audio Out BNC Connector for audio output

5 RS232 Reserved for use by manufacturer.

6 Alarm Input

Connect up to 16 external alarm sensors to this block. The top row of numbers is for the upper block.

Connect up to 3 external alarms using the Normally Open (NO) or Closed (C) port

Connect the data cables for a PTZ camera into the ports labeled A and B to control it. “A” is positive (+) and “B” is

PTZ and Alarm Out

negative (-).

8 Power Switch

Turns NVR on or off. Use Shutdown menu function or front panel power button before switching off.

9 USB Connect the USB mouse to this port

10 Audio In BNC input for audio feed from microphone

11 Network Ethernet cable connection to network

HDMI Video Out

To connect to an HD display

13 VGA Video Out To connect to a VGA monitor (19” or larger)

NVR Power Input

Connect 12V DC power supply here

If the user is logged out, pressing the Enter button will open the Login window. Pressing the Function button will open the Virtual Keyboard which can be navigated using the directional

buttons. Click Enter to enter a keystroke. Press the Escape button to close the Virtual Key-

Your NVR comes with two power supplies. The 48V is exclusively for use in powering the POE block while the 12V 5A supply is for the NVR itself. The plugs and receptacles are different to aid in connecting the proper power supply. Do not force or alter these connectors.

board and then press the Enter button to submit your password.

10 11

QC814

Front Panel

QC824

Front Panel

1 2

Rear Panel Rear Panel

DC 48V

DC 12V

Number Item Function

These show the status of the network connection, power and

1 Status Lights

hard drive respectively. The Network and Power lights will normally be on. The Hard Drive light will normally be off.

2 USB Port

POE Power

Input

NVR Power

Input

VGA Video

Out

HDMI Video

Out

7 POE Block

For use with ﬂash drive when backing up or updating ﬁrmware. Not for use with mouse.

48V power input for the Power Over Ethernet (POE) block.

12V power input for the NVR itself

To connect to a VGA monitor (21.5” or larger)

To connect to an HD display (21.5” or larger)

Powers directly-connected cameras and receives video images.

8 USB Connect the USB mouse to this port

9 Network

Ethernet cable connection to network. You cannot connect a camera to this port.

5 7 84 6 9

VGA

Number Item Function

1 Status Lights

2 USB Port

5 POE Block

6 Network

9 USB Connect the USB mouse to this port

1 2

POE Power Input

NVR Power Input

HDMI Video Out

VGA Video Out

DC 48V

DC 12V

5 7 94 6 8

VGA

These show the status of the network connection, power and hard drive respectively. The Network and Power lights will normally be on. The Hard Drive light will normally be off.

For use with ﬂash drive when backing up or updating ﬁrmware. Not for use with mouse.

48V power input for the Power Over Ethernet (POE) block.

12V power input for the NVR itself

Powers directly-connected cameras and receives video images.

Ethernet cable connection to network. You cannot connect a camera to this port.

To connect to an HD display (21.5” or larger)

To connect to a VGA monitor (21.5” or larger)

For full 1080P resolution video preview, you must use a 21.5 inch or larger monitor with 1920x1080 resolution.

12 13

QC818

Front Panel

QC818 NVR 8 Channels

1 2

3 4 65

POWERHDD1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 NET

ESCFNRECSHIFT

ENTER

7 8 9 10 11 1312 14

Rear Panel

1 4 85 72 3 6

AUDIO

VIDEO OUT

OUT

DC 48V

11 12

RS232

VGA

NO C

NO C NO C

A91102113124135146157168B

DC 12V

Number Item Function

Channel Status Lights

These lights will illuminate to indicate that a particular channel is recording.

Net and HDD will illuminate if there are problems with the

2 Status Lights

network connection or hard drive, respectively. The power light will illuminate when the NVR is powered up.

3 IR Sensor Infrared Receiver for Remote Control

Directional

Buttons

5 Enter Button

Navigate through menus.

Change selections in pull down menus (Up/Down buttons)

Toggle settings (Up/Down buttons)

Viewing Mode: Go To Menu

In Menu: Acts as mouse click

6 Power Button Puts NVR into Standby mode or wakes it up.

Directional Play Buttons

Playback Speed

Frame Playback

Play back video forwards or backwards. Pressing the same button a second time will pause the video.

Slow or speed up playback - 1/4 speed to 4x speed.

Move forward or backwards frame-by-frame through video. Works when video is paused.

10 Shift Button For use in Virtual Keyboard

11 Record Button Begins manual recording on all channels

Function Button

Single Channel Viewing Mode: Opens Color Adjustment

Virtual Keyboard: Backspace function

13 Escape Button Exit any menu or current operation

14 USB Port

For use with ﬂash drive when backing up or updating ﬁrmware. Not for use with mouse.

Number Item Function

POE Power

Input

2 POE Block

48V power input for the Power Over Ethernet (POE) block.

Powers directly-connected cameras and receives video images.

3 Video Out BNC Connector to television

4 Audio Out BNC Connector for audio output

5 RS232 Reserved for use by manufacturer.

6 Alarm Input

Connect up to 16 external alarm sensors to this block. The top row of numbers is for the upper block.

Connect up to 3 external alarms using the Normally Open (NO) or Closed (C) port

Connect the data cables for a PTZ camera into the ports labeled A and B to control it. “A” is positive (+) and “B” is

PTZ and Alarm Out

negative (-).

8 Power Switch

Turns NVR on or off. Use Shutdown menu function or front panel power button before switching off.

9 USB Connect the USB mouse to this port

10 Audio In BNC input for audio feed from microphone

11 Network Ethernet cable connection to network

HDMI Video Out

To connect to an HD display

13 VGA Video Out To connect to a VGA monitor (19” or larger)

NVR Power Input

Connect 12V DC power supply here

If the user is logged out, pressing the Enter button will open the Login window. Pressing the Function button will open the Virtual Keyboard which can be navigated using the directional buttons. Click Enter to enter a keystroke. Press the Escape button to close the Virtual Key-

board and then press the Enter button to submit your password.

14 15

QC828

Front Panel

QC828 NVR 8 Channels

1 2

3 4 65

POWERHDD1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 NET

ESCFNRECSHIFT

ENTER

Rear Panel

1 4 85 72 3 6

AUDIO

VIDEO OUT

DC 48V

OUT

RS232

VGA

DC 12V

7 8 9 10 11 1312 14

Number Item Function

Channel

Status Lights

2 Status Lights

3 IR Sensor Infrared Receiver for Remote Control

Directional

Buttons

5 Enter Button

6 Power Button Puts NVR into Standby mode or wakes it up.

Directional

Play Buttons

Playback

Speed

Frame

Playback

10 Shift Button For use in Virtual Keyboard

11 Record Button Begins manual recording on all channels

Function

Button

13 Escape Button Exit any menu or current operation

14 USB Port

These lights will illuminate to indicate that a particular channel is recording.

Net and HDD will illuminate if there are problems with the network connection or hard drive, respectively. The power light will illuminate when the NVR is powered up.

Navigate through menus.

Change selections in pull down menus (Up/Down buttons)

Toggle settings (Up/Down buttons)

Viewing Mode: Go To Menu

In Menu: Acts as mouse click

Play back video forwards or backwards. Pressing the same button a second time will pause the video.

Slow or speed up playback - 1/4 speed to 4x speed.

Move forward or backwards frame-by-frame through video. Works when video is paused.

Single Channel Viewing Mode: Opens Color Adjustment

Virtual Keyboard: Backspace function

For use with ﬂash drive when backing up or updating ﬁrmware. Not for use with mouse.

11 12

Number Item Function

POE Power

Input

2 POE Block

48V power input for the Power Over Ethernet (POE) block.

Powers directly-connected cameras and receives video images.

3 Audio Out BNC Connector for audio output

4 Video Out BNC Connector to television

5 RS232 Reserved for use by manufacturer.

6 Alarm Input

Connect up to 8 external alarm sensors to this block. The top row of numbers is for the upper block.

Connect up to 3 external alarms using the Normally Open (NO) or Closed (C) port

Connect the data cables for a PTZ camera into the ports labeled A and B to control it. “A” is positive (+) and “B” is

PTZ and Alarm Out

negative (-).

8 Power Switch

Turns NVR on or off. Use Shutdown menu function or front panel power button before switching off.

9 Network Ethernet cable connection to network

10 Audio In BNC input for audio feed from microphone

11 USB Connect the USB mouse to this port

12 VGA Video Out To connect to a VGA monitor (19” or larger)

HDMI Video Out

NVR Power Input

To connect to an HD display

Connect 12V DC power supply here

If the user is logged out, pressing the Enter button will open the Login window. Pressing the Function button will open the Virtual Keyboard which can be navigated using the directional

buttons. Click Enter to enter a keystroke. Press the Escape button to close the Virtual Key-

board and then press the Enter button to submit your password.

16 17

QC8116

Front Panel

Rear Panel

1 2 6

HD NVR 16 Channels QC8116

Number Item Function

Channel Status Lights

These lights will illuminate to indicate that a particular channel is recording.

Net and HDD will illuminate if there are problems with the

2 Status Lights

network connection or hard drive, respectively. The power light will illuminate when the NVR is powered up.

3 IR Sensor Infrared Receiver for Remote Control

Directional

Buttons

5 Enter Button

Navigate through menus.

Change selections in pull down menus (Up/Down buttons)

Toggle settings (Up/Down buttons)

Viewing Mode: Go To Menu

In Menu: Acts as mouse click

6 Power Button Puts NVR into Standby mode or wakes it up.

Video

Playback

Play back video forwards or backwards. Pressing the same button a second time will pause the video.

Buttons

Playback

Speed

Frame

Playback

Slow or speed up playback - 1/4 speed to 4x speed.

Move forward or backwards frame-by-frame through video. Works when video is paused.

Rec - Begins manual recording on all channels

Esc - Exit any menu or current operation

Shift - For use in Virtual Keyboard

Fn - Single Channel Viewing Mode: Opens Color Adjustment

Funtion Buttons

Virtual Keyboard: Backspace function

11 USB Port

For use with ﬂash drive when backing up or updating ﬁrmware. Not for use with mouse.

192103114125136147158 ACT POWER

/9/7/

/0/8/

7 8 10 11

STATUS

ESCREC

FNSHIFT

3 4 5

ENTER

1 2 6

3 4 8 95 7

RS232

10 12 1411 13 1615

Number Item Function

1 Power Switch

Turns NVR on or off. Use Shutdown menu function or front panel power button before switching off.

2 Fan Cooling fan exhaust port. This should not be blocked

3 POE Block

Powers up to 16 directly-connected cameras and receives video images.

4 Audio In BNC input for audio feed from microphone

5 VGA Video Out To connect to a VGA monitor (19” or larger)

6 Video Out BNC Connector to television

7 USB (x2) Use for USB mouse and external USB hard drive.

8 RS232 Reserved for use by manufacturer.

9 RS485 For controlling peripherals using the RS485 standard

10 Power input Attachment point for power cord

11 Network Ethernet cable connection to network

12 Audio Out BNC Connector for audio output

HDMI Video Out

To connect to an HD display

14 eS ATA Connection for external eSATA hard drive for backup

15 Alarm Input Connect up to 16 external alarm sensors to this block.

16 Alarm Out

Connect up to 4 external alarms using the Normally Open (NO) or Closed (C) port

board and then press the Enter button to submit your password.

18 19

2.2 MOUSE CONTROL

SYSTEM LOGIN

User Name

Password

admin

Your NVR is mainly controlled through the USB mouse. Some models can also be controlled through a remote control or by using the buttons on the front panel of the device. We have found that the majority of our customers prefer to operate their NVRs using the USB mouse because of its ease of use and ﬂexibility and our manual is set up with this in mind. The remote control, if included, allows you to perform most of the day-to-day functions from a convenient distance. It functions as a typical remote control with additional buttons allowing you to navigate through menus and control functions. Please note that NVRs without an IR Sensor on the front panel (see your model’s illustration in the previous Connection section) cannot be controlled via remote control and none will be provided. Also, the sensor must not be blocked or obstructed in order for the remote to function. We recommend that you conﬁgure your NVR using the mouse controls, reserving the remote control for operations such as live viewing, ﬁle search and playback.

The mouse operates in a manner similar to how it is used on a conventional computer; pointand-click, right-click, double click and so on. How these functions are used is based on the context of where they are used. Some examples are:

LEFT CLICK: Selecting an item

Opening a menu

Checking a box or motion detection status

Selecting letters, numbers or symbols on the virtual keyboard.

VIRTUAL KEYBOARD

Whenever a menu ﬁeld requires text - such as a password, new user name, or other setting

- clicking on that ﬁeld will bring up the virtual keyboard. It operates as regular keyboard using the point and click function of the mouse to select individual characters. Clicking the shift key allows access to the upper-case characters.

Spaces are entered using the symbol and characters are deleted with the key. Clicking Enter or clicking outside of the keyboard will close it.

! ? @ # $ % ^ + * - _

q w e r t y u i o p |

a s d f g h j k l ; Enter

z x c v b n m , .

PICTURE 2-2

Shift

1 2 3

54 6 87 9 0

DOUBLE CLICK: Selecting an event for

playback

Selecting a screen to

zoom into from multiscreen mode

View 1 View 4 View 8 View 9 View 16

Pan/Tilt/Zoom

RIGHT CLICK Exits any window. Exits

any menu or reopens previous menu.

Opens Pop-Up

Shortcut Menu. The options available especially multi-channel viewing options - will vary by model

MOUSE WHEEL Page up or page down

Switch items in check box

Increase or decrease numerical value in numerical input box

CLICK-AND-DRAG Select motion detection zone

Select privacy mask zone

Auto Focus Color Setting

Search Record Status Tour Setup Remote Device Alarm Output Main Menu

PICTURE 2-1

20 21

2.3 REMOTE CONTROL

The buttons on the Remote Control operate in the same manner as on a conventional video player remote. Some buttons have multiple functions depending on which menu is being accessed.

If your DVR cannot use a remote control, none will be provided.

Num. Name Function

1 Power Button Turn on or shut down the NVR before turning it off with the

power switch.

2 Address An additional security feature. You can require the NVR to

ask you to enter the Device Number (found in the General Settings menu) before being able to access the log-in screen.

3 Fast Forward Multiple fast forward speeds in Playback mode.

Zoom in when in PTZ mode.

4 Next Record Goes to next video in Playback mode.

Adjust focus when in PTZ mode.

5 Slow Play Multiple slow playback speeds and resumes normal

playback.

Zoom out when in PTZ mode.

6 Play/Pause Will open Playback/Search mode.

Begins playback of selected video or pauses current video.

Adjust Iris (light level) in PTZ mode.

7 Previous Record Goes to previous video in Playback mode.

Adjust focus when in PTZ mode.

8 Reverse/Pause “Rewind” current video or resume normal playback.

Adjust Iris (light level) in PTZ mode.

9 Escape Cancel current function or exit current menu.

10 Enter Select default button. Go to main menu.

11 Multi-view mode Cycle through available multi-screen display modes.

12 Record Opens recording interface. Use directional keys to select

recording mode and channel.

13 Directional Keys Navigate through menus.

Cycle through channels in single- or 8-screen viewing mode.

Control Playback progress bar in Playback mode

Control PTZ camera and switch menus in PTZ mode.

14 Function Opens volume control.

Switches PTZ control menu

Use with Directional keys to set up Motion Detection

15 0-9 Keys Use in similar manner to phone keypad to enter password,

etc.

Push number to select desired channel for viewing.

1 2

3 4 5

6 7 8

9 12

PICTURE 2-3

NOTE! The QC814 and QC824 cannot be operated using a remote control and your package will not include one.

22 23

2.4 IP CAMERAS

NVR

POE

Block

POE

Block

Network

Port

POE

Router

NVR

POE

Block

POE

Block

POE

Router/

Modem

POE

Router/

Modem

NetworkNetwork

Port

Internet

NVR

POE

Block

POE

Block

POE

Router/

Modem

POE

Router/

Modem

NetworkNetwork

Port

Internet

Internet Protocol (IP) or Network cameras differ from conventional video cameras in that each is a stand-alone device with a built-in processor of its own. This allows it communicate directly with the NVR by using standard internet protocols whether it is connected directly to the NVR or over a network or even the Internet. It is for this reason that the NVR treats them as peripheral or remote devices with the NVR serving as the interface and recording system.

Your NVR features an industry-exclusive built-in Power Over Ethernet (POE) block that allows you to connect up to four IP cameras directly to it up to 200 feet away using RJ-45 (Ethernet) cables without the need to purchase a separate power block or to locate the cameras near power outlets. The Ethernet cable will both power the camera and deliver the video signal to your system.

The NVR will assign cameras to channels in the order they were connected. Therefore, if you have a particular sequence that you want for your cameras, it is recommended that you connect them one at a time.

Cameras connecting to your system over a network (local or Internet) will also ultimately connect through your network’s router and their signal will be received by the NVR through its Network port. These cameras will need to be powered on their side of the network.

Whenever possible, it is best to use a continuous length of cable rather than multiple short segments as each intervening connection could result in a small loss of power and signal.

As of this writing, this NVR supports IP cameras made by: Dahua, Arecont Vision, Axis, Canon, Dynacolor, Panasonic, Samsung, Sanyo, Sony and Onvif.

LOCALLY CONNECTED CAMERAS

For the purposes of these instructions, “locally connected cameras” are those that are plugged directly into the NVR’s POE ports.

Using the Power Over Ethernet Block

Your NVR’s POE block will power up to four cameras while receiving their video signals. This is the primary and preferred method to connect cameras to your NVR. This feature cannot be expanded through use of a network switch. These ports are also not to be used to connect the NVR to a network router. When an IP camera is connected to the NVR through the POE port, it will receive power immediately, but there may be a delay of up to a minute before the camera’s signal appears on the screen as the system establishes connectivity.

NVR

POE

Block

PICTURE 2-4

If you are unsure, and if your camera has infrared LEDs, you may cup your hand over the lens area to activate the infrared night vision mode. You will see a faint red glow from the LEDs conﬁrming that the camera has power.

CAMERAS CONNECTED THROUGHA NETWORK

There are two types of networks – local (LAN or Intranet) and Internet (or WAN). Cameras can be accessed by the NVR over both types.

Local Networks

For cameras positioned too far away to reasonably run a network cable directly to the NVR, you can connect it to the same network as the NVR and the system will be able to access and use them.

Ultimately, each camera will have to connect to the same router that the NVR is connected to. They will need to be connected to a power source on their side of the network preferably a POE - as the POE block on the NVR itself is unable to provide power through the network.

Alternately, if your NVR was bundled with cameras, they may include a power input as additional power option. You will need to acquire a power adapter that matches the ratings listed on the camera itself if you are not connecting them to a POE.

The NVR will connect to these cameras through the same cable that it uses to communicate with the network.

Connections Over the Internet

A third connection option is via the Internet. This method is more complicated, but it allows the user to view cameras that are located in a completely different building – or region – from the NVR itself. In essence, your NVR will be remotely monitoring those cameras. As such, the user will need to forward ports using the IP Tool software included on the Manuals and Software CD to obtain the IP address for any camera that will be accessed over the Internet. Full instructions are included in the manual for that software.

NVR

Network

Port

POE

Block

PICTURE 2-5

Router/

NetworkNetwork

Modem

Port

POE

Block

PICTURE 2-6

Router

Internet

Router/

Modem

POE

24 25

ADDING AND REMOVING CAMERAS IN YOUR DISPLAY

As stated earlier, your NVR will automatically show video from cameras connected to it directly through the POE Block as they are connected - assigning them to channels sequentially regardless of which port is used to connect them. Cameras sharing the network with the NVR will not automatically connect. There are two ways to connect them - through the use of the

Add Camera icon in the Live View window and the Remote Device window located in the Main Menu. The latter method will be covered in detail in Section 4.4.

Add Camera

Moving the cursor to the center of any empty

BASIC OPERATION

This chapter is intended to get your system operational in a baseline format now that you’ve connected your system and turned it on after following the instructions on the Quick Start Poster that came with your system. This chapter combines information and instructions on several submenus and settings but may not mention all of the functions or options available in a given menu. For many users, these basic operating instructions may be all they need to operate their security system. But, because this system offers many more features, the next chapters will cover additional and more advanced operations in greater detail.

CHAPTER 3

channel will reveal the Add Camera icon shown in Picture 2-7. Clicking on this will open a window listing available cameras.

As stated on page 3 of this manual, certain screen shots may not exactly match the images that appear on your screen. You may see a reference to a feature, menu or setting that is not available on your system. This is due to our continued upgrading of the NVR’s ﬁrmware, along with not all models sharing the same features. We welcome requests as well as user feedback as part of our ongoing effort to improve our products. These may be made through our Knowledge Base - which is where you will also ﬁnd questions to the vast majority of your questions - at www.Q-See.com/Support.

3.1 OPERATION

This NVR can be controlled through the USB mouse, the remote control or by using the buttons on the front of the device. For the purposes of this manual, instructions will be given for using the mouse.

Clicking on IP Search will refresh this list. Simply click on the desired camera from the list and it will become the camera for that channel. Please note that it is possible to load

PICTURE 2-7

2 IP Address Port Device ID Manufacturer Type

1 10.1.1.65 1 YZC2OC061966 Private IPC-HFW210

2 10.1.1.67 2 YZCAU192012 Private IPC-HFW321

REMOTE DEVICE

a camera which is already in use by another channel. In which case, you will have two identical channels.

IP Search Manual Add

None

Filter

Add Cancel

In operation, the mouse functions in the same manner as one would use a mouse attached to a computer; point, click, right-click, and etcetera. In ﬁelds where data needs to be entered, clicking on the ﬁeld will bring up a virtual keyboard. (See Section 2.3 Mouse Control)

PICTURE 2-8

A NOTE ABOUT RESOLUTION AND RECORDING

IP cameras are available from Q-See in the two common high deﬁnition standards - 720P and 1080P. These resolutions differ in the number of pixels (individual dots that make up the image) available. The more pixels in an image, the larger, more clearer it will be. Cameras with 720P resolution will produce video 1280 pixels wide by 720 pixels high while that from 1080P cameras will measure 1920 pixels by 1080 pixels.

3.2 LIVE VIEW

Live View is the default mode for the NVR. It will display the video feeds from up to four, eight or 16 cameras depending on model. You do not need to be logged into the NVR to view or change the channel(s) on the screen. The actual number of channels displayed depends on the number of cameras you own. You can view a single channel in full-screen mode or multiple channels simultaneously in a variety of layouts.

Of course, the larger the video image, the larger the video ﬁle size and the more processing power that is required to handle the video. For this reason, you may decide to have a 1080P camera record at a lower resolution to save drive space using the Camera Settings menu (see Section 3.4).

While all Q-See NVRs are designed to work with both 720P and 1080P cameras, certain considerations may affect the recording rate which is expressed in terms of Frames Per

Single Screen 4 Screens 8 Screens

Second (FPS). The human eye sees 30FPS as “real time” with lower frame rates being increasingly more “jerky”. Cameras connected directly through the POE will have smoother video than those connecting over the Internet simply due to network transfer rates. Additionally, certain models such as the QC814 and QC818 are optimized for 720P cameras. While they can process the larger video from 1080P cameras, they will do so at the lower frame rate of 15FPS. Individual users may also decide to lower the recording frame rate of a camera to save disk space, or to improve the frame rate from another camera, such as a remote camera.

9 Screens 16 Screens

PICTURE 3-1

26 27

Clicking on any one screen in multi-view mode will bring that screen to full-screen single-view mode. The exception is in eight-view where clicking on one of the smaller displays will move it to the larger display. You can also drag channels to a different position on the screen with the displaced channel relocating to the position of the one that was moved.

In addition to selecting the viewing mode from the Shortcut Menu using the mouse, you can also cycle through the modes using the up and down arrows on the remote or the front of the NVR. The left and right arrows on both the remote and NVR front panel will cycle through which channels are displayed.

In Live View, along with the channel(s), you will see the system date and time displayed along with the name and icons indicating the status of each channel. Setting the system date and time and changing the channel names is covered in Section 4.3 under the Settings menu.

Recording

Motion detected

View 1 View 4 View 8 View 9 View 16

PICTURE 3-2

Video loss

NAVIGATION BAR

Left-clicking on the screen in Live View mode will open the Navigation Bar allowing you shortcut access to select menus and functions. It also serves as an easy-to-view status bar showing the current situation with alerts, network, and drives.

PICTURE 3-3

Opens Main Menu

Opens Search Menu

Startup Wizard

Minimize/ Maximize Bar

Alarm Status

Opens Tour Setup Window

Screen Display Mode

Network Status/ Opens Network Window

PTZ Controls

Manage Hard Drive

SHORTCUT VIDEO CONTROLS

When the mouse cursor is in the top-center portion of a channel with a live video stream, a set of shortcut controls will appear. These allow you to perform quick playback and backup functions, digitally zoom in and add another camera.

PICTURE 3-4

Realtime Playback

Snapshot

(not available on all models)

Clicking the Realtime Playback icon will cause the window to play back the most recent video clip recorded by that camera. The duration of this clip is set in the General Settings menu.

Click the Digital Zoom icon and then select an area of interest within that channel’s video feed to enlarge the area. Right-click with the mouse to exit the zoom.

Quick Backup allows you to save the current live video to a USB drive inserted into the front USB port. If no drive is present, you will receive an error message.

Snapshot allows you to take still images which will be saved onto the hard drive. You can search for these using the same Search and Playback window used to search for video. See Section 3.5 for full instructions.

Use Add Remote Device to replace the current camera with another camera - or QC DVR - from your list of connected cameras shown in the Remote Device menu. You cannot add a camera that is already being displayed using this tool.

If you have a speaker and microphone located near your camera and you have a microphone located at your DVR, clicking on the Two-Way Talk icon will allow you to talk anyone within the same area as the camera. The icon will be green while this feature is active. Unclick it to hear any responses. You can set the number of pictures taken with each click in the General Settings menu (see Section 4.3).

You can close the controls either by either right-clicking or by moving the mouse out of the area.

Digital Zoom Quick Backup

Add Remote Device

Two-Way

Talk

The icons on the navigation bar will also alert you to issues with the status of your drive, network connection and alarms with red icons when a situation arises.

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