Pitney Bowes E702 User Manual

Contents

1

Safety Notes . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2

1. Getting Acquainted . . . . . . . . . . . . . . . . . . . . .3

United States Postal Service Guidelines
Parts of the Postage Meter
The Meter Stamp
Keypad Functions
Locating the Meter
POSTAGE BY PHONE®

2. Using the Meter . . . . . . . . . . . . . . . . . . . . . . . .9

Printing Postage
Printing Ads
Installing Custom Ads
The Refill Process - Adding Postage
Using the Lock

3. Setup Options . . . . . . . . . . . . . . . . . . . . . . . .23

Setting the Date
Setting the Time
Adjusting the Display Contrast
Changing the Pitney Bowes Data Center Phone Number
Activating New Meters

4. Ink Maintenance . . . . . . . . . . . . . . . . . . . . . .31

Refreshing the Printer
Replacing the Ink Cartridge

5. Troubleshooting . . . . . . . . . . . . . . . . . . . . . . .39

6. SUPPLIES . . . . . . . . . . . . . . . . . . . . . . . .43

Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45

Energy Star . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46

Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47

FCC Notes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .48

Industry Canada . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51

E700/E702 METERS

Follow the normal safety precautions for office equipment when
using this postage meter.

• Use only the AC adapter/power supply included with this postage
meter.

• To protect against electric shock, plug the AC adapter into a
properly grounded wall outlet only.

• The wall outlet should be near the postage meter and easily
accessible.

• Do not remove the ground pin from the AC adapter and plug.

• Avoid using wall outlets controlled by wall switches or shared with
other equipment.

• Do not route the AC adapter cable over sharp edges or trap it
between furniture.

• Do not remove covers; if the postage meter has been dropped or
has otherwise had the enclosure stressed in any way, call Pitney
Bowes.

• Do not place lighted candles, cigarettes, cigars, etc., on the postage
meter.

• Use only United States Postal Service-approved, Pitney Bowes ink
cartridges.

• Keep fingers, long hair, jewelry and loose clothing away from
moving part at all times.

• Read all instructions before you attempt to operate the meter.

• Use the equipment only for its intended purpose.

This postage meter connects directly to telephone lines, therefore,
adherence to the following safety precautions is recommended:

• Never install telephone wiring during a lightning storm.

• Never install telephone jacks in wet locations unless the jack is
specifically designed for wet locations.

• Never touch uninsulated telephone wires or terminals unless the
telephone line has been disconnected at the network interface.

• Use caution when installing or modifying telephone lines.

• Avoid using a telephone or equipment that connects to a
telephone line during an electrical storm; there may be a remote
risk of electrical shock from lightning.

• Do not use the telephone or equipment connected to the
telephone line in the vicinity of a gas leak.

2

E700/E702 METERS

Safety Notes

E700/E702 METERS

3

United States Postal Service Guidelines . . . . . . . .4

Parts of the Postage Meter . . . . . . . . . . . . . . . . . .5

The Meter Stamp . . . . . . . . . . . . . . . . . . . . . . . . . .5

Keypad Functions . . . . . . . . . . . . . . . . . . . . . . . . .6

Locating the Meter . . . . . . . . . . . . . . . . . . . . . . . . .7

POSTAGE BY PHONE® . . . . . . . . . . . . . . . . . . . . .8

1. Getting Acquainted

E700/E702 METERS

United States Postal Service Guidelines

4

Since your meter is licensed by the United States Postal
Service (USPS) you must follow a few basic rules:

• Mail must have the correct date and postage amount
in the meter stamp.

• Metered mail must bear the ZIP code location of the
Post Office where the mail is being deposited.

• If you move to another ZIP code location, the USPS
requires you to update the ZIP code on your postage
meter. You can do this by calling Pitney Bowes.

• The USPS requires you to report the amount of
postage used at 90- day intervals. This is done automat­ically with each postage refill. If more than 90 days
elapses between refills, the meter will warn that an
inspection is due. If 120 days elapses, the inspection
must be performed in order for the meter to print
postage. See the Troubleshooting section for instruc­tions on clearing the inspection messages.

E700/E702 METERS

Parts of the Meter

5

The Meter Stamp

Card Slot

For Ad Cards

Mail Slot

Insert mailpiece

Quick Reference Guide

Covers most procedures

For USPS use

Postage amount

Meter Number
Date
Zip Code

E700/E702 METERS

Keypad Functions

6

Advance Date

Temporarily set the date ahead

Ads

Select an ad to print

Lock

Prevents unauthorized use of funds

Postage Refill

Add funds via POSTAGE BY PHONE®

Setup

Turn Date Off/On
Change Date
Change Time
Install Custom Artwork
Enable/Disable Lock
Change Contrast
Change Phone Number
Change Account Number

Use Printer Functions

• Install Ink

• Maintenance

• Printer Test

Funds Pieces

$ Available
$ Used
Pieces Printed

Clear

Advance Date

Funds/Pieces

Ads

Setup

Lock

Postage Refill

no

yes

Enter

E700/E702 METERS

Locating the Meter

7

The meter must be plugged in to operate. It is on when it
is plugged in; there is no on/off switch.

To keep your meter printing clearly, choose a permanent
location for your meter where it will be continually sup­plied with power. This will ensure the printer mainte­nance will be performed on a regular basis.

Likewise, always keep fresh batteries in the meter in case
of a power failure or the meter is temporarily unplugged.
Fresh batteries store the date and keep printer mainte­nance on schedule.

After 10 minutes of inactivity, the meter enters sleep
mode and the display is blank. Press any key to wake it
up.

Do not tip the meter more than 45 degrees in any direction
or stand it on end; ink may leak from the ink cartridge.

!

Phone Cord

Connect when
refilling postage.

Power Cord

Always leave the
meter plugged in.

E700/E702 METERS

8

POSTAGE BY PHONE®

Step 1: Add funds to POSTAGE BY PHONE® account

Step 2: Transfer postage to meter

Make the check payable to
US Postal Service and send
with coupon to CMRS-PB
center (see below). Allow 5
business days for processing.

Make the check payable to
US Postal Service and send
with coupon to CMRS-PB
center (see below). Allow 5
business days for processing.

Making payments to your account

Regular Mail Address

CMRS-PB
PO BOX 7247-0166
PHILADELPHIA PA 19170-1166

CMRS-PBP
PO BOX 0566
CAROL STREAM IL 60132-0566

CMRS-PBP
PO BOX 504766
THE LAKES NV 88905-4766

Overnight Mail Address

CITIBANK LOCKBOX OPERATIONS
ATTN: LOCKBOX #0166
1615 BRETT ROAD
NEW CASTLE DE 19720

9

E700/E702 METERS

2. Using the Meter

Printing Postage . . . . . . . . . . . . . . . . . . . . . . . . . . .10

Checking the Date 10
Checking Postage Available 11
Determining the Postage Amount 11
Setting the Postage Value 12
Printing the Meter Stamp 12
Using Postage Tape Sheets 13

Turning Off Date Printing 14

Printing Ads . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Installing Custom Ads . . . . . . . . . . . . . . . . . . . . . . . . 16

The Refill Process . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Buying Postage 17

Adding Postage 18

Checking Your Account Balance 19

Using the Lock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Turning On the Lock Function 20

Turning Off the Lock Function 21

Locking the Meter Funds 22

Unlocking the Meter Funds 22

E700/E702 METERS

Printing Postage

Step 1: Checking the Date

To temporarily advance the date

To reset to the meter date

Since you must mail your envelope on the day that is
printed in the meter stamp, be sure to check the date
on the display before you print the postage.

If you plan to mail the envelope after the postal carri­er has picked up the mail, set the date for the next day
using the advance date function.

Press the Advance Date key. The current
date displays.

Press the Advance Date key again to
advance the date.

Press Enter to set the date and return to

ready mode.

Always restore the current date when finished. If you
do not, the date will remain inaccurate.

Press the Advance Date key.
Press the Clear (C) key. The meter date is

displayed.
Press the Enter key.

To change the meter date, use the Change Date
function under Setup Options.

10

!

11

USING THE METER

Step 2: Checking Postage Available

Before printing postage, you may want to check how
much postage is left in the meter.

Press Funds/Pieces. The amount of postage
available displays.

Press the Clear (C) to return to ready mode.

Additional key presses of the Funds/Pieces key displays
the total amount of postage spent and the total number
of pieces printed.

Step 3: Determining the Postage Amount

One of the advantages of using a postage meter is that
you can print the exact amount of postage you need.

Using the postal scale, weigh the mail.
Using the Rate Circle which pulls out from under

the optional scale, look up the postage amount
for the weight and class of your mailpiece.

If there is a change in postage rates, contact Pitney Bowes to
order a new postage rate chart.

9 oz

10 oz

2.62

3.00

6.00

E

x

10.75

up to

up to

3.00

2.62
–

–

–

–

1

s

–

t

0.32

3.00

S

t

a

0.32

n

d

p

e

d

i

t

15.00

2.39

3.00

2.39

–

–

Rate Circle

C

l

a

0.20

s

s

–

0.32

3.00

a

r

d

0.32

e

d

10.75

up to

1 oz

up to

2.16

3.00

2.16

15.00

P

–

s

o

–

n

i

S

0.55

P

3.00

S

3 lbs

4 lbs

12oz-2lbs

up to

up to

up to

17.25

19.40

5 lbs

up to

11 oz

15.00

–

up to

–

–

21.55

15.00

3.00

4.00

4.00

5.00

5.00

6.00

–

0.5 oz

8 oz

up to

10.75

7 oz

up to

1.93

3.00

10.75

1.70

1.93

3.00

1.70

–

1.47

–

–

1.24

–

d

r

1.01

a

e

–

C

c

t

e

i

P

0.78

e

l

g

3.00

y

t

i

e

r

0.78

o

c

i

r

e

i

P

e

l

g

r

n

i

0.55

d

d

A

o

t

O

10.75

P

up to

2 oz

3.00

s

10.75

e

6 oz

up to

10.75

1.47

3.00

1.24

3.00

up to

5 oz

10.75

1.01

10.75

up to

4 oz

e

e

s

up to

3 oz

Hold the envelope by the bottom.
Insert it face up into the meter by aligning it with

the right wall and sliding it straight back until the
meter displays . PLEASE WAIT

E700/E702 METERS

Step 4: Setting the Postage value

Key in a postage amount and press Enter.

The postage amount remains set until you
change it.

12

Step 5: Printing the Meter Stamp

Two decimal places are assumed; you need not key in
the decimal point. For example, if you want $0.32, key in

3 2 Enter.
High Value

You can enter any amount up to $99.999. If you enter
a postage value of $1.00 or more, the display warns that
it is a high value. You must press yes to confirm the
large amount.

Advanced Use: Setting Fractional Postage

The United States Postal Service offers discounts to
mailers that comply with certain regulations.
Discounted rates may require a fractional postage value
such as $0.165. In these cases, you must press the deci­mal key in order to enter the fractional amount. For
example, to set $0.165 press . 1 6 5 Enter.

13

USING THE METER

Using Postage Tape Sheets for Thick
Envelopes and Packages

If your mailpiece is too thick for the postage meter or dif­ficult to print on, such as a red envelope, print the postage
on a tape sheet.

If the meter stamp smears, the envelope is too thick
for the meter. Use a postage tape sheet to avoid
damaging the printer.

Do not place objects such as paper clips in the meter
stamp section of the envelope. The raised area may
interfere with the printhead.

Print the postage on a postage tape sheet.
Peel the tape from the backing sheet and affix to

the mailpiece or package.

!

Press Setup repeatedly until the
prompt displays; press yes.

Press Clear (C) to return to ready mode.

TURN DATE OFF?

Press Setup repeatedly until the
prompt displays.

Press Clear (C) to return to ready mode.

TURN DATE OFF?

E700/E702 METERS

Advanced Use:

Turning OFF Date Printing

14

Turn Date Off is an option which allows you to prepay
the postage on a return envelope. In this instance, the
date is not shown in the meter stamp since you do not
know when the reply will be mailed.

Consult the United States Postal Service Domestic
Mailing Manual, your postal representative, or the local
postmaster for complete details on the latest informa­tion and when to use this feature.

To turn OFF date printing

To turn ON date printing

Remember to turn the date back on when you are
finishing with the reply mail.

!

Press the Ads key. Continue pressing the Ads key
until displays.

Press Enter.

NONE

15

USING THE METER

Printing Ads

You can select an ad slogan to print to the left of the
meter stamp. There are eight ads available; you may
also purchase additional standard and custom ads.
Custom ads display your personal message, logo, or
other design.

Press the Ads key. The currently selected ad is
displayed. Continue pressing the Ads key until you
find the ad you want.

Press Enter.

To select an ad

These ads are included with your meter.

To turn ad printing off

OPEN IMMEDIATELY

RECYCLE

IT’S SERVICE

FRIENDS DON’T

UNITED WAY

FLAG

FIRST CLASS

HOLIDAY GREETING

Press Setup repeatedly until the
displays.

Press yes.
At the prompt, insert the ad card face up in the slot

with the gold, oval shaped microprocessor at the
bottom as shown. The prompt

card displays when the process is complete.
Remove the ad card.
Press the Clear (C) key to return to ready mode.

CARD

INSTALL OK REMOVE

INSTALL NEW AD?

E700/E702 METERS

Installing Custom Ads

16

Y ou may pur chase ad cards from Pitney Bowes containing
customized messages you design or one of the many
other standard ads available. For more information on
ordering custom ads, see the catalogue included with
your meter, or call Pitney Bowes for a copy.

To install a custom ad

After installing a new ad in your meter, it remains
available until you replace it with another new ad.
Save custom ad cards in case you ever need to load
the ad to the meter again.

!

17

USING THE METER

The Refill Process

The heart of the POSTAGE BY PHONE system is a central
computer located at the Pitney Bowes Data Center. The
computer is able to communicate with your meter dur­ing the refill process through the meter’s built-in
modem.

The modem requires an analog phone line such as a fax
line, or residential phone line. If you have a commercial
phone system, check that it uses an analog line. If it does
not, an analog phone line will have to be installed or
you can share use of an existing fax machine line.
Simply unplug the fax machine line and plug it into the
meter when buying postage. Common telephone jack
splitters can also be used to share one analog line.

A analog telephone line can usually be identified
as follows:

A change in tone pitch when buttons are pressed.
Data label/inscription on telephone set has FCC

“Ringer Equivalence Number”.
The telephone line is connected to your facsimile.

If you do not know whether your phone line is digital
or analog line, consult your building facilities repre­sentative or the phone manufacturer.

Addresses for making payments to your POSTAGE BY
PHONE account appear on page 8.

Buying Postage

!