Pitney Bowes E702 User Manual

Contents

1

Safety Notes . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2

1. Getting Acquainted . . . . . . . . . . . . . . . . . . . . .3

United States Postal Service Guidelines
Parts of the Postage Meter
The Meter Stamp
Keypad Functions
Locating the Meter
POSTAGE BY PHONE®

2. Using the Meter . . . . . . . . . . . . . . . . . . . . . . . .9

Printing Postage
Printing Ads
Installing Custom Ads
The Refill Process - Adding Postage
Using the Lock

3. Setup Options . . . . . . . . . . . . . . . . . . . . . . . .23

Setting the Date
Setting the Time
Adjusting the Display Contrast
Changing the Pitney Bowes Data Center Phone Number
Activating New Meters

4. Ink Maintenance . . . . . . . . . . . . . . . . . . . . . .31

Refreshing the Printer
Replacing the Ink Cartridge

5. Troubleshooting . . . . . . . . . . . . . . . . . . . . . . .39

6. SUPPLIES . . . . . . . . . . . . . . . . . . . . . . . .43

Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45

Energy Star . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46

Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47

FCC Notes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .48

Industry Canada . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51

E700/E702 METERS

Follow the normal safety precautions for office equipment when
using this postage meter.

• Use only the AC adapter/power supply included with this postage
meter.

• To protect against electric shock, plug the AC adapter into a
properly grounded wall outlet only.

• The wall outlet should be near the postage meter and easily
accessible.

• Do not remove the ground pin from the AC adapter and plug.

• Avoid using wall outlets controlled by wall switches or shared with
other equipment.

• Do not route the AC adapter cable over sharp edges or trap it
between furniture.

• Do not remove covers; if the postage meter has been dropped or
has otherwise had the enclosure stressed in any way, call Pitney
Bowes.

• Do not place lighted candles, cigarettes, cigars, etc., on the postage
meter.

• Use only United States Postal Service-approved, Pitney Bowes ink
cartridges.

• Keep fingers, long hair, jewelry and loose clothing away from
moving part at all times.

• Read all instructions before you attempt to operate the meter.

• Use the equipment only for its intended purpose.

This postage meter connects directly to telephone lines, therefore,
adherence to the following safety precautions is recommended:

• Never install telephone wiring during a lightning storm.

• Never install telephone jacks in wet locations unless the jack is
specifically designed for wet locations.

• Never touch uninsulated telephone wires or terminals unless the
telephone line has been disconnected at the network interface.

• Use caution when installing or modifying telephone lines.

• Avoid using a telephone or equipment that connects to a
telephone line during an electrical storm; there may be a remote
risk of electrical shock from lightning.

• Do not use the telephone or equipment connected to the
telephone line in the vicinity of a gas leak.

2

E700/E702 METERS

Safety Notes

E700/E702 METERS

3

United States Postal Service Guidelines . . . . . . . .4

Parts of the Postage Meter . . . . . . . . . . . . . . . . . .5

The Meter Stamp . . . . . . . . . . . . . . . . . . . . . . . . . .5

Keypad Functions . . . . . . . . . . . . . . . . . . . . . . . . .6

Locating the Meter . . . . . . . . . . . . . . . . . . . . . . . . .7

POSTAGE BY PHONE® . . . . . . . . . . . . . . . . . . . . .8

1. Getting Acquainted

E700/E702 METERS

United States Postal Service Guidelines

4

Since your meter is licensed by the United States Postal
Service (USPS) you must follow a few basic rules:

• Mail must have the correct date and postage amount
in the meter stamp.

• Metered mail must bear the ZIP code location of the
Post Office where the mail is being deposited.

• If you move to another ZIP code location, the USPS
requires you to update the ZIP code on your postage
meter. You can do this by calling Pitney Bowes.

• The USPS requires you to report the amount of
postage used at 90- day intervals. This is done automat­ically with each postage refill. If more than 90 days
elapses between refills, the meter will warn that an
inspection is due. If 120 days elapses, the inspection
must be performed in order for the meter to print
postage. See the Troubleshooting section for instruc­tions on clearing the inspection messages.

E700/E702 METERS

Parts of the Meter

5

The Meter Stamp

Card Slot

For Ad Cards

Mail Slot

Insert mailpiece

Quick Reference Guide

Covers most procedures

For USPS use

Postage amount

Meter Number
Date
Zip Code

E700/E702 METERS

Keypad Functions

6

Advance Date

Temporarily set the date ahead

Ads

Select an ad to print

Lock

Prevents unauthorized use of funds

Postage Refill

Add funds via POSTAGE BY PHONE®

Setup

Turn Date Off/On
Change Date
Change Time
Install Custom Artwork
Enable/Disable Lock
Change Contrast
Change Phone Number
Change Account Number

Use Printer Functions

• Install Ink

• Maintenance

• Printer Test

Funds Pieces

$ Available
$ Used
Pieces Printed

Clear

Advance Date

Funds/Pieces

Ads

Setup

Lock

Postage Refill

no

yes

Enter

E700/E702 METERS

Locating the Meter

7

The meter must be plugged in to operate. It is on when it
is plugged in; there is no on/off switch.

To keep your meter printing clearly, choose a permanent
location for your meter where it will be continually sup­plied with power. This will ensure the printer mainte­nance will be performed on a regular basis.

Likewise, always keep fresh batteries in the meter in case
of a power failure or the meter is temporarily unplugged.
Fresh batteries store the date and keep printer mainte­nance on schedule.

After 10 minutes of inactivity, the meter enters sleep
mode and the display is blank. Press any key to wake it
up.

Do not tip the meter more than 45 degrees in any direction
or stand it on end; ink may leak from the ink cartridge.

!

Phone Cord

Connect when
refilling postage.

Power Cord

Always leave the
meter plugged in.

E700/E702 METERS

8

POSTAGE BY PHONE®

Step 1: Add funds to POSTAGE BY PHONE® account

Step 2: Transfer postage to meter

Make the check payable to
US Postal Service and send
with coupon to CMRS-PB
center (see below). Allow 5
business days for processing.

Make the check payable to
US Postal Service and send
with coupon to CMRS-PB
center (see below). Allow 5
business days for processing.

Making payments to your account

Regular Mail Address

CMRS-PB
PO BOX 7247-0166
PHILADELPHIA PA 19170-1166

CMRS-PBP
PO BOX 0566
CAROL STREAM IL 60132-0566

CMRS-PBP
PO BOX 504766
THE LAKES NV 88905-4766

Overnight Mail Address

CITIBANK LOCKBOX OPERATIONS
ATTN: LOCKBOX #0166
1615 BRETT ROAD
NEW CASTLE DE 19720

9

E700/E702 METERS

2. Using the Meter

Printing Postage . . . . . . . . . . . . . . . . . . . . . . . . . . .10

Checking the Date 10
Checking Postage Available 11
Determining the Postage Amount 11
Setting the Postage Value 12
Printing the Meter Stamp 12
Using Postage Tape Sheets 13

Turning Off Date Printing 14

Printing Ads . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Installing Custom Ads . . . . . . . . . . . . . . . . . . . . . . . . 16

The Refill Process . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Buying Postage 17

Adding Postage 18

Checking Your Account Balance 19

Using the Lock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Turning On the Lock Function 20

Turning Off the Lock Function 21

Locking the Meter Funds 22

Unlocking the Meter Funds 22

E700/E702 METERS

Printing Postage

Step 1: Checking the Date

To temporarily advance the date

To reset to the meter date

Since you must mail your envelope on the day that is
printed in the meter stamp, be sure to check the date
on the display before you print the postage.

If you plan to mail the envelope after the postal carri­er has picked up the mail, set the date for the next day
using the advance date function.

Press the Advance Date key. The current
date displays.

Press the Advance Date key again to
advance the date.

Press Enter to set the date and return to

ready mode.

Always restore the current date when finished. If you
do not, the date will remain inaccurate.

Press the Advance Date key.
Press the Clear (C) key. The meter date is

displayed.
Press the Enter key.

To change the meter date, use the Change Date
function under Setup Options.

10

!

11

USING THE METER

Step 2: Checking Postage Available

Before printing postage, you may want to check how
much postage is left in the meter.

Press Funds/Pieces. The amount of postage
available displays.

Press the Clear (C) to return to ready mode.

Additional key presses of the Funds/Pieces key displays
the total amount of postage spent and the total number
of pieces printed.

Step 3: Determining the Postage Amount

One of the advantages of using a postage meter is that
you can print the exact amount of postage you need.

Using the postal scale, weigh the mail.
Using the Rate Circle which pulls out from under

the optional scale, look up the postage amount
for the weight and class of your mailpiece.

If there is a change in postage rates, contact Pitney Bowes to
order a new postage rate chart.

9 oz

10 oz

2.62

3.00

6.00

E

x

10.75

up to

up to

3.00

2.62
–

–

–

–

1

s

–

t

0.32

3.00

S

t

a

0.32

n

d

p

e

d

i

t

15.00

2.39

3.00

2.39

–

–

Rate Circle

C

l

a

0.20

s

s

–

0.32

3.00

a

r

d

0.32

e

d

10.75

up to

1 oz

up to

2.16

3.00

2.16

15.00

P

–

s

o

–

n

i

S

0.55

P

3.00

S

3 lbs

4 lbs

12oz-2lbs

up to

up to

up to

17.25

19.40

5 lbs

up to

11 oz

15.00

–

up to

–

–

21.55

15.00

3.00

4.00

4.00

5.00

5.00

6.00

–

0.5 oz

8 oz

up to

10.75

7 oz

up to

1.93

3.00

10.75

1.70

1.93

3.00

1.70

–

1.47

–

–

1.24

–

d

r

1.01

a

e

–

C

c

t

e

i

P

0.78

e

l

g

3.00

y

t

i

e

r

0.78

o

c

i

r

e

i

P

e

l

g

r

n

i

0.55

d

d

A

o

t

O

10.75

P

up to

2 oz

3.00

s

10.75

e

6 oz

up to

10.75

1.47

3.00

1.24

3.00

up to

5 oz

10.75

1.01

10.75

up to

4 oz

e

e

s

up to

3 oz

Hold the envelope by the bottom.
Insert it face up into the meter by aligning it with

the right wall and sliding it straight back until the
meter displays . PLEASE WAIT

E700/E702 METERS

Step 4: Setting the Postage value

Key in a postage amount and press Enter.

The postage amount remains set until you
change it.

12

Step 5: Printing the Meter Stamp

Two decimal places are assumed; you need not key in
the decimal point. For example, if you want $0.32, key in

3 2 Enter.
High Value

You can enter any amount up to $99.999. If you enter
a postage value of $1.00 or more, the display warns that
it is a high value. You must press yes to confirm the
large amount.

Advanced Use: Setting Fractional Postage

The United States Postal Service offers discounts to
mailers that comply with certain regulations.
Discounted rates may require a fractional postage value
such as $0.165. In these cases, you must press the deci­mal key in order to enter the fractional amount. For
example, to set $0.165 press . 1 6 5 Enter.

13

USING THE METER

Using Postage Tape Sheets for Thick
Envelopes and Packages

If your mailpiece is too thick for the postage meter or dif­ficult to print on, such as a red envelope, print the postage
on a tape sheet.

If the meter stamp smears, the envelope is too thick
for the meter. Use a postage tape sheet to avoid
damaging the printer.

Do not place objects such as paper clips in the meter
stamp section of the envelope. The raised area may
interfere with the printhead.

Print the postage on a postage tape sheet.
Peel the tape from the backing sheet and affix to

the mailpiece or package.

!

Press Setup repeatedly until the
prompt displays; press yes.

Press Clear (C) to return to ready mode.

TURN DATE OFF?

Press Setup repeatedly until the
prompt displays.

Press Clear (C) to return to ready mode.

TURN DATE OFF?

E700/E702 METERS

Advanced Use:

Turning OFF Date Printing

14

Turn Date Off is an option which allows you to prepay
the postage on a return envelope. In this instance, the
date is not shown in the meter stamp since you do not
know when the reply will be mailed.

Consult the United States Postal Service Domestic
Mailing Manual, your postal representative, or the local
postmaster for complete details on the latest informa­tion and when to use this feature.

To turn OFF date printing

To turn ON date printing

Remember to turn the date back on when you are
finishing with the reply mail.

!

Press the Ads key. Continue pressing the Ads key
until displays.

Press Enter.

NONE

15

USING THE METER

Printing Ads

You can select an ad slogan to print to the left of the
meter stamp. There are eight ads available; you may
also purchase additional standard and custom ads.
Custom ads display your personal message, logo, or
other design.

Press the Ads key. The currently selected ad is
displayed. Continue pressing the Ads key until you
find the ad you want.

Press Enter.

To select an ad

These ads are included with your meter.

To turn ad printing off

OPEN IMMEDIATELY

RECYCLE

IT’S SERVICE

FRIENDS DON’T

UNITED WAY

FLAG

FIRST CLASS

HOLIDAY GREETING

Press Setup repeatedly until the
displays.

Press yes.
At the prompt, insert the ad card face up in the slot

with the gold, oval shaped microprocessor at the
bottom as shown. The prompt

card displays when the process is complete.
Remove the ad card.
Press the Clear (C) key to return to ready mode.

CARD

INSTALL OK REMOVE

INSTALL NEW AD?

E700/E702 METERS

Installing Custom Ads

16

Y ou may pur chase ad cards from Pitney Bowes containing
customized messages you design or one of the many
other standard ads available. For more information on
ordering custom ads, see the catalogue included with
your meter, or call Pitney Bowes for a copy.

To install a custom ad

After installing a new ad in your meter, it remains
available until you replace it with another new ad.
Save custom ad cards in case you ever need to load
the ad to the meter again.

!

17

USING THE METER

The Refill Process

The heart of the POSTAGE BY PHONE system is a central
computer located at the Pitney Bowes Data Center. The
computer is able to communicate with your meter dur­ing the refill process through the meter’s built-in
modem.

The modem requires an analog phone line such as a fax
line, or residential phone line. If you have a commercial
phone system, check that it uses an analog line. If it does
not, an analog phone line will have to be installed or
you can share use of an existing fax machine line.
Simply unplug the fax machine line and plug it into the
meter when buying postage. Common telephone jack
splitters can also be used to share one analog line.

A analog telephone line can usually be identified
as follows:

A change in tone pitch when buttons are pressed.
Data label/inscription on telephone set has FCC

“Ringer Equivalence Number”.
The telephone line is connected to your facsimile.

If you do not know whether your phone line is digital
or analog line, consult your building facilities repre­sentative or the phone manufacturer.

Addresses for making payments to your POSTAGE BY
PHONE account appear on page 8.

Buying Postage

!

At the prompt, insert
a postage tape sheet or piece of paper. Wait for the
meter to print your receipt. When finished, the display
returns to ready mode.

INSERT FORM FOR RECEIPT

Press the Refill key.
Key in the refill amount in whole dollars. The

maximum postage the E700 meter funds can hold
is $1000. The maximum postage the E702 meter
funds can hold is $100.

Press Enter.

The meter dials the POSTAGE BY PHONE Data
Center and displays a series of messages telling
you the progress of your refill.

E700/E702 METERS

18

Check that the phone cord is connected to the back
of the meter and the wall telephone jack.

Adding Postage

Print a receipt of the refill.

!

Date:

02/14/97

Refills Left: 253
Refill Amount: $100
Account Balance: $49.50

Account #: 12345678

Meter #: 7654321

When you deposit money with the POSTAGE BY
PHONE Data Center, you may choose not to refill

your meter with the entire amount on deposit. You
can easily check your balance on hand by perform­ing the following steps.

Press the Refill key.
At the prompt, enter 0 (zero)

and press Enter. The meter dials the POSTAGE
BY PHONE Data Center, and your account
balance displays.

Press the Clear (C) to return to ready mode.

If you are a Purchase Power

SM

participant, the
account balance displayed is the total of any pre­paid funds in your POSTAGE BY PHONE account
plus the available credit remaining on your
Purchase Power account.

REFILL AMOUNT

USING THE METER

Checking the Postage Available

19

Checking the postage available in the meter

Use the Funds/Pieces key to display the amount of
postage in the meter. For detailed instructions, see
Step 2 of Printing Postage on page 11.

Checking your account balance at the
Pitney Bowes Data Center

When you receive your meter, the lock function
is off.

Press Setup repeatedly until the

prompt appears.

Press yes.
Choose the four digit code you will remember.

Key in the number and press Enter.
Press the Clear (C) to return to ready mode.

CHANGE LOCK CODE?

E700/E702 METERS

20

Use the lock function to control access to the meter.

Tur ning ON the lock function

Using the Lock

If you forget your lock code, call Pitney Bowes.

!

Press Setup repeatedly until the

prompt appears.
Press yes.
At the prompt, key in the

current lock code.
Press Enter.
At the prompt, key in

0000.

Press Enter.
Press the Clear (C) to return to ready mode.

ENTER NEW CODE?

ENTER OLD CODE?

CHANGE LOCK CODE?

USING THE METER

21

Tur ning OFF the lock function

Setting the lock code to 0000 will turn off the
lock function.

Changing the lock code

Follow the directions above for turning off the
lock function except enter your new code in
place of the disable code 0000.

At the key in the lock
code. After verifying the code, the meter
returns to ready mode.

ENTER LOCK CODE

Press Lock. The message
displays for two seconds. Then the message

displays.

The meter funds cannot be used without
entering the lock code.

ENTER CODE TO UNLOCK

METER LOCKED

E700/E702 METERS

22

Unlocking the meter funds

Locking the meter funds

3. Setup Options

Setting the Date . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Setting the Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Adjusting the Display Contrast . . . . . . . . . . . . . . . . . 26

Changing the Pitney Bowes

Data Center Phone Number . . . . . . . . . . . . . . . . . . . . 27

Activating New Meters . . . . . . . . . . . . . . . . . . . . . . . . 28

Changing the Postage Account Number . . . . . . . . . . 29

Performing the Initial Inspection . . . . . . . . . . . . . . . . 29

E700/E702 METERS

23

Press Setup repeatedly until the

prompt appears.
Press yes.
Key in the date in place of MMDDYY

(month/day/year) on the display. For example,
February 14, 1996 is entered as 0 2 1 4 9 6.

Press Enter.
Press the Clear (C) to return to ready mode.

CHANGE DATE?

E700/E702 METERS

24

This feature is used primarily for setting the date on a
new meter or to restore the date after changing the
batteries.

Setting the Date

To temporarily change the date, use the Advance Date
key as described on page 10 in the section Checking
the Date.

The date you set appears on the ready mode display.

!

Press Setup repeatedly until the

prompt appears.

Press yes.
Key in the date in place of HH:MM

(hour:minute) on the display; press Enter. After
you enter the time, the meter will prompt AM or
PM. For example, 9:23 AM is entered 0 9 2 3

Enter; answer yes or no to a.m. or p.m.

Press the Clear (C) to return to ready mode.

CHANGE DATE?

SETUP OPTIONS

25

Setting the Time

AutoDating

The meter clock allows the AutoDating feature to
advance the date at midnight each day.

E700/E702 METERS

26

There are four levels of contrast for the display. The best
contrast depends on where your eye is relative to the
display and what sources of light are in the room.

Adjusting the Display Contrast

Press Setup repeatedly until the

prompt appears.
Press yes.
Press 1, 2, 3, 4. As you do so, the display shows

the change in contrast.
Once you have chosen your preference,

press Enter.
Press Clear(C) to return to ready mode.

CHANGE DISPLAY CONSTRAST

Position the meter where you will use it.
Position yourself where you will be when using the

meter. (if you will be seated, sit down.)

To add a pause in the dialing, press the decimal
key (.).

T o add an “asterisk”(*) in the dialing, press the Refill
key.

To add a “pound sign” (#) in the dialing, press the
no key.

Press Setup repeatedly until
the prompt appears.

Press yes.
Key in the prefix plus the Data Center phone

number. For example, to add a prefix of 9, key in

9. 1 800 848 3764 Enter.

Press Clear (C) to return to ready mode.

CHG PB PHONE#?

SETUP OPTIONS

27

Changing the Pitney Bowes
Data Center Phone Number

The Pitney Bowes Data Center toll-free phone number
is 1-800-848-3764. It is automatically dialed by the
meter when a refill is being performed.

If a dialing prefix (such as 9 for an outside line) is
required, the phone number setting must be changed.

It is recommended that you include a pause between
the dialing prefix and the number.

!

E700/E702 METERS

28

Four steps must be performed to activate a meter:
(1) Set the date
(2) Set the time
(3) an account number must be installed;
(4) an inspection, using the POSTAGE BY PHONE refill
process, must be done.

We recommend that you record the account number
below for future reference.

Activating New Meters

Press Setup repeatedly until the
prompt appears.

Press yes.
Key in the date in place of MMDDYY

(month/day/year) on the display. For example,
February 14, 1996 is entered as 0 2 1 4 9 6.

Press Enter.

CHANGE DATE?

POSTAGE BY PHONE Account Number

Step 1: Set the Date

Press Setup repeatedly until the

prompt appears.
Press yes.
Key in the date in place of HH:MM

(hour:minute) on the display; press Enter. After
you enter the time, the meter will prompt AM or
PM. For example, 9:23 AM is entered 0 9 2 3

Enter; answer yes or no to a.m. or p.m.

CHANGE TIME?

Step 2: Set the Time

At the prompt, press
Clear (C).

Press Setup repeatedly until the prompt

appears.
Press yes.
Key in the account number and press Enter.

CHANGE POSTAGE ACCOUNT #?

INSPECTION REQUIRED

SETUP OPTIONS

29

Step 3: Changing the Postage Account Number

At the prompt, press
Clear (C).

Press Refill.
Key in the amount of postage you want to out in

the meter and press Enter.

The display will indicate the transaction’s progress:

, ...

If the message CANNOT REACH THE DATA CENTER
displays, try again. The line may just be busy. If the
problem continues, see the section Changing the
Pitney Bowes Data Center Phone Number on page
27 to verify that the meter is dialing the correct
number.

CONNECTINGDIALING

INSPECTION REQUIRED

Step 4: Performing the Initial Inspection

At the prompt, insert
a postage tape sheet face up into the meter. Save
this receipt for your records.

INSERT FORM FOR RECEIPT

Print a receipt of the refill.

E700/E702 METERS

30

31

Refreshing the Printer . . . . . . . . . . . . . . . . . . . . . . .32

Performing Maintenance 32
Repeat if Necessary 33
Replacing the Ink Cartridge 34

4. Ink Maintenance

E700/E702 METERS

E700/E702 METERS

32

The meter performs automatic maintenance regularly to
keep the print nozzles clear. Occasionally, however, you
may find that the meter stamp is not complete. When
this happens, you may need to refresh the printer noz­zles using the function, or
you may need to replace the ink cartridge using the

function.INSTALL INK CARTRIDGE

PERFORM MAINTENANCE

Refreshing the Printer

Press Setup.
Press yes at

the prompt.
Press no until the prompt

appears.

Press yes.

Wait while the printer goes through the
maintenance process. This takes about 1 minute.

At the prompt, insert any
blank envelope or postage tape sheet.

Check the test print to be sure that all nozzles are
printing.

If the test print is correct, press Clear (C) to return to
ready mode.

INSERT FORM FOR TEST

PERFORM MAINTENANCE?

USE PRINTER FUNCTIONS?

Step 1: Performing Maintenance

Example of
missing lines

MAINTENANCE

33

Good Test print.

Bad test print. Notice missing lines.

Step 2: Repeat if Necessary

If the test print still has blank lines in it, press yes
to perform maintenance again.

At the

prompt, insert

another test sheet.
Check the print test.

If more lines are missing, it is time to replace the
ink cartridge. Follow the directions in Step 3.

If the same lines are missing, perform mainte­nance again as described in Step 2.

If after three tries, the test print is still not com­plete, call Pitney Bowes.

INSERT FORM FOR TEST

E700/E702 METERS

34

Step 3: Replacing the Ink Cartridge

Before replacing the ink cartridge, perform printer mainte­nance as described in step 1. Refreshing the printer may
clear any clogged nozzles.

Take the following precautions to avoid damage to the
print mechanism:

• Do not leave printhead without an ink cartridge in place;
if the cartridge runs out of ink and you do not have
another, leave the empty cartridge in place until you
can replace it. This will prevent the printhead from dry­ing out.

• Always use the function
via the Setup key when replacing an ink cartridge.

• Never install a partially used ink cartridge; automatic
maintenance is based on installing new cartridges.

• Do not refill used ink cartridges; these cartridges contain
United States Postal Service-approved ink that is special­ly designed to work with your printer. Other inks will
likely cause damage to your printer and cause your mail
to be delayed in delivery or returned.

INSTALL INK CARTRIDGE?

MAINTENANCE

35

If you do not have a new ink cartridge, leave the empty
one in the meter to keep the nozzles from drying out.

!

To replace the ink cartridge

Press Setup.
Press yes at the prompt.
Press yes at the prompt.

At the prompt,
lift the meter cover.

Squeeze the tabs on each side of the protective bar securing
the ink cartridge and rotate the bar up and back.

Remove the old ink cartridge and discard. Handle it
carefully—there may be ink on the bottom of the cartridge.

procedure continues...

ADD INK - PRESS ENTER WHEN DONE

INSTALL INK CARTRIDGE?

USE PRINTER FUNCTIONS?

E700/E702 METERS

36

On the new ink cartridge, remove the tape strip

covering the ink and vent holes.

Place the new ink cartridge on top of the

printhead with the label facing out.

Rotate the protective bar into place and press

down on it gently until both tabs snap in place.

Close the meter cover.

procedure continues...

At the
prompt, press Enter.

At the
prompt, press yes.

Wait while the printer goes through the ink
replenishment process. This takes about a
minute.

At the
prompt, insert any blank envelope or postage
tape sheet.

Check the test print to be sure that all nozzles are
printing.

If the test print is correct, press Clear (C) to return
to ready mode. If test print is not
complete, press yes to perform maintenance.
Follow the procedure described in previous

section Refreshing the Printer.

INSERT FORM FOR PRINT TEST

IMPORTANT - IS INK INSTALLED?

INSTALL INK PRESS ENTER WHEN DONE

MAINTENANCE

37

E700/E702 METERS

38

5. Troubleshooting

E700/E702 METERS

The information below lists corrections to problems that might arise
during use of your meter. If a problem persists, call Pitney Bowes.

Clearing errors

To clear most error conditions, press the Clear (C) ke y. If un -success­ful, unplug your meter, wait 30 seconds, and reconnect.
In rare cases, when power cycling does not clear the error, remove
the batteries and unplug the meter. Reconnect power, install batter­ies and reset date and time.

Display difficult to read

Adjust display contrast using Setup key or move meter to another
location.

Lines missing in meter stamp

Printer maintenance required. May be clogged nozzles or low ink.
Perform printer maintenance up to three times. If more lines are out,
change ink cartridge using function. If
problem persists, call Pitney Bowes.

No power

Check outlet and power supply connector pins (arrow facing up).
Do not use an outlet controlled by a switch.

Meter stamp does not print

Printhead not primed with ink. Check that nozzle cap is removed and
that tape on cartridge is removed.

Meter stamp is smudged

Envelope is contacting printhead during printing. Check that envelope
does not exceed 5/16” thickness. Do not place objects, such as paper
clips, in the meter stamp area.

Lock code unknown

Cannot remember lock code. Call Pitney Bowes.

A four-digit number displays.

Self test failed. Unplug meter, wait 30 seconds, reconnect. If the mes­sage does not clear, remove the batteries and unplug the meter.
Reconnect power, install batteries, and reset date and time.

INSTALL INK CARTRIDGE

39

E700/E702 METERS

40

does not display

1. ZIP code not installed or inspection required. Press Refill and enter
$0.00 to allow Pitney Bowes to install your ZIP.

2. Out of ink. Use function to
install a new ink cartridge.

You do not have enough money in your account at the Data Center to
pay for the refill amount. Perform refill procedure for smaller

amount or contact Pitney Bowes to add to
your account.

No ZIP has been installed in the meter by the Data Center. Perform a
refill to install the ZIP. Press Refill. If you do not want to add

funds at this time, set the refill amount to $0.00.

Data Center connection could not be made. Repeat call. It may have
been a busy signal. If unsuccessful, check the Pitney Bowes Phone
Number and any dialing prefix you may have added in the

Setup Option.

The card is inserted incorrectly. Remove card and reinsert with the
gold circle face up and toward the bottom.

Data Center was disconnected before the refill transaction completed.
Press yes to repeat the call.

A busy signal was detected. Repeat call. If unsuccessful, check the
Pitney Bowes Phone Number and any dialing prefix you may
have added in the Setup Option.

An incorrect lock code has been entered. Press Clear (C); key in code
again. If you cannot remember the correct code, call Pitney
Bowes.

No refill has been performed for 90 days. Press Refill. If you do not
want to add funds at this time, set the refill amount to $0.00.

INSPECTION DUE-REFILL REQUIRED

INCORRECT CODE

CHG PB PHONE #

DATA CENTER PHONE IS BUSY

CONNECTION LOST-TRY AGAIN?

CANNOT READ CARD

CHG PB PHONE #

CANNOT REACH DATA CENTER

CANNOT FIND ZIP - REFILL REQUIRED

ACCOUNT BALANCE LOW

INSTALL INK CARTRIDGE?

READY

TROUBLESHOOTING

41

No refill has been performed for 120 days. The refill procedure must
be performed in order for the postage meter to print postage. Press

Refill. If you do not want to add funds at this time, set the refill

amount to $0.00

Cartridge is low or out of ink. Replace cartridge using INSTALL INK
printer function under Setup key. If message does not clear, see
instructions on page 35.

(any four digits)
Press Clear (C). If unsuccessful, unplug the meter, wait 30 sec­onds, and reconnect. If the message does not clear, remove the
batteries and unplug the meter. Reconnect power, install batter­ies, and reset date and time.

The card inserted does not contain an ad. Check that you inserted
an ad card.

No dial tone is found. Check that the phone cord is connected to
the postage meter and the wall outlet. If the line is connected,
check that the phone line is an analog phone line.

Insufficient funds in meter. Key in postage amount again. If funds
are low, perform refill procedure.

The postage amount entered is larger than the maximum amount the
postage meter can print. Key in a lower postage amount.

The printhead is jammed. Remove paper and press Clear (C). If no

paper present, check that the yellow printhead stop shipped in
the meter has been removed.

Refill amount plus funds in meter exceeds maximum amount meter
can hold. Press Clear (C); enter a smaller postage amount.

Troubleshooting continues...

REFILL TOO HIGH - MAX FUNDS LIMIT

PRINTER JAMMED - REMOVE PAPER

POSTAGE VALUE EXCEEDS LIMIT

NOT ENOUGH FUNDS

NO DIAL TONE

NO ADD FOUND - CHECK CARD

METER ERROR: XXXX

LOW INK-ORDER CARTRIDGE SOON

INSPECTION REQUIRED-REFILL

E700/E702 METERS

42

Connection was made to Data Center but transaction could not take
place. Check that the correct POSTAGE BY PHONE Account

number is stored in the meter under Setup Options. If correct,
try refill again.

This displays if one of the following occurs:

1. Printing is complete.

2. Enter was not pressed when a new postage value was being set.

Remove the envelope; press Enter; reinsert envelope to print
postage.

3. The meter woke up when an envelope was inserted. Remove the
envelope so the postage amount can be displayed before you
print postage.

Batteries are weak or not detected. replace with new batteries. If bat­teries are new, check that they are inserted correctly with the
positive(+) end to the right.

REPLACE BATTERIES

REMOVE ENVELOPE

REFILL FAILED - CHECK ACCT#

6. Supplies

E700/E702 METERS

43

Ordering Supplies

Replacing the Ink Cartridge

Changing the Batteries

For E700 supplies call; 1-800-468-8454

Item Order Number

Ink Cartridge #769-0
Postage tape sheets, 50 pack #612-9
Dust Cover #621-9
Batteries (3 AAA) #202-9
E-Z Seal® (4 oz. bottle) #601-7
Custom art cards

When replacing the ink cartridge, follow the Ink
Maintenance instructions on page 32 to ensure that
the ink from the new cartridge is pumped into the
printhead.

Always keep three fresh AAA batteries in the meter
to ensure proper auto-maintenance is performed.
Alkaline batteries are recommended.

Keep the meter plugged in while you change the
batteries so the date setting is maintained.

Lift the meter cover.
Remove the battery cover, located near the printer

cable, by lifting up on the two tabs.
Remove old batteries by first removing the battery

on the right. Then slide the other
batteries to the right and lift them out.

E700/E702 METERS

44

Changing the Batteries continued...

Install the new batteries with the plus (+) sign to
the right.

Ensure that the last battery is completely seated.
Replace the battery cover.
Close the meter cover.
Reset the date and time, if necessary.

Glossary

E700/E702 METERS

45

Ad Card. A card that contains an advertising (ad)
slogan that can be added to the standard ads.

Ad Slogan. Lets you convey your own special message
alongside the meter stamp.

Inspection Due/Required. A regulation of the United
States Postal Service (USPS) that requires meter users to
contact the Pitney Bowes POSTAGE BY PHONE® Data
Center periodically.

Lock Code. A four-digit personal identification number
(PIN) you enter to allow access to meter funds.

Mailpiece. Any envelope, post card, package or meter
tape.

Meter Serial Number. The USPS number found on the
bottom of the meter.

Modem. The part of the machine that dials the
POSTAGE BY PHONE® Data Center and transfers data
via the phone line.

POSTAGE BY PHONE®. A service available through

Pitney Bowes that allows customers to buy postage and
check account status electronically over the phone. It
also enables convenient postal inspection by phone.

Postage Tape Sheets. A strip of self-adhering paper on
which you may print postage and apply to a mailpiece.

Ready Mode. The meter display that shows the date,
the word READY, and the postage amount.

Refill. The process of adding funds to your meter using
the Pitney Bowes POSTAGE BY PHONE® service.

Sleep Mode. The energy-saving feature of your meter
that clears the display after 10 minutes of idle time.
Pressing any key will wake up the display.

E700/E702 METERS

46

Energy Star

Pitney Bowes’ desire to advise customers about the
energy efficiency of our equipment not only includes
the bottom line savings but also evaluating our
equipment’s impact on the environment. Office
equipment is the fastest growing electricity load in
the world.

The U.S. Environmental Protection Agency (EPA) pro­motes energy efficiency because electricity generation
contributes to air pollution, including 35 percent of
all U.S. emissions of carbon dioxide. It also accounts
for 70 percent and 33 percent of all U.S. emissions of
sulfur dioxides and nitrogen oxides, respectively. By
using more energy efficient equipment like the new
Pitney Bowes Model E700 Postage Meter, we can
reduce this pollution, while saving money.

If there are no envelopes printed or no keys are
pressed on the Operator Panel, for a designated peri­od of time, the Auto Shut-off function will activate
and the postage meter will enter an energy saving
mode.

As an ENERGY STAR partner, Pitney Bowes Inc. has
determined that the Model E700 meets the ENERGY
STAR guidelines energy efficiency.

47

Specifications

E700/E702 METERS

Equipment

Power requirements: 120VAC, 60 Hz, 1.5A
Maximum imprint: $99.999
Refill method: POSTAGE BY PHONE

®

Maximum meter funds for E700 meter: $1000
Maximum meter funds for E702 meter: $100

Material

Minimum size: 3" x 5" (125 mm x 76.2 mm)
Minimum thickness: 0.007" (0.18 mm)
Maximum thickness: 5/16" (8 mm)

Important: For best results, make sure your material
(envelopes, postcards) conforms fully to these speci­fications. If thicker than the maximum, use a self­adhesive postage tape sheet.

E700/E702 METERS

48

FCC Notice Stand-alone Operation -Class B

Note: This equipment has been tested and found to comply with the

limits for a Class B digital device, pursuant to part 15 of the FCC
rules. These limits are designed to provide reasonable protection
against interference in a residential installation. This equipment
generates, uses, and can radiate radio frequency energy and, if not
installed and used in accordance with the instruction manual, may
cause interference to radio communication. However, there is no
guarantee that interference will not occur in a particular installation.
If this equipment causes interference to radio or television reception,
which can be determined by turning the equipment off and on, the
user is encouraged to try to correct the interference by one or more
of the following measures.

- Reorient or relocate the receiving antenna.

- Increase the separation between the equipment and receiver.

- Connect the equipment into an outlet on a circuit different from
that to which the receiver is connected.

- Consult the dealer or an experienced radio/TV technician for help.

FCC Compliance of Postage By Phone® Modem

This equipment complies with Part 68 of FCC rules. On the label,
located on the inside cover, you will find the FCC registration num­ber and the ringer equivalence number (REN) for the Postage by
Phone Auto Meter Resetting Modem. If requested, this information
must be provided to the telephone company. This equipment is
designed to connect to a 2 wire local switch access loop start (facili­ty Interface Code 02LS2) with a standard RJ11C interface. This
modem device must not be used with party lines or coin (pay tele­phone) lines.

The REN is used to determine the quantity of devices which may be
connected to the telephone line. Excessive RENs on the telephone
line may result in the devices not ringing in response to an incom­ing call. In most, but not all areas, the sum of the RENs should not
exceed five (5). To be certain of the number of devices that may be
connected to the line contact the telephone company to determine
the maximum REN for your calling area.

If this Modem causes harm to the telephone network, the telephone
company may discontinue your service temporarily. If possible,
they will notify you in advance. If advance notice is not practical,
you will be notified as soon as possible. You will be advised of your
right to register a complaint with the FCC.

49

E700/E702 METERS

The telephone company may make changes to its facilities, equip­ment operations or procedures which could affect the operation of
this equipment. If this happens, the telephone company will pro­vide advance notice in order for you to make the necessary modifi­cations in order to maintain uninterrupted service.

Industry Canada Compliance

“NOTICE: The Industry Canada label identifies certified equipment.
This certification means that the equipment meets telecommunica­tions network protective, operational and safety requirements as
prescribed in the appropriate Terminal Equipment Technical
Requirements document(s). The Department does not guarantee
the equipment will operate to the user’s satisfaction.

Before installing this equipment, users should ensure that it is per­missible to be connected to facilities of the local telecommunica­tions company. The equipment must also be installed using an
acceptable method of connection. The customer should be aware
that compliance with the above conditions may not prevent degra­dation of services in some situations.

Repairs to certified equipment should be coordinated by a represen­tative designated by the supplier. Any repairs or alterations made
by the user to this equipment, or equipment malfunctions, may
give the telecommunications company cause to request the user to
disconnect the equipment.

Users should ensure for their own protection that the electrical
ground connections of the power utility, telephone lines and inter­nal metallic water pipe system, if present, are connected together.
This precaution may be particularly important in rural areas.

Caution

Users should not attempt to make such connections themselves, but
should contact the appropriate electric inspection authority, or electri­cian, as appropriate.”

“NOTICE: The Ringer Equivalence Number (REN) assigned to each
terminal device provides an indication of the maximum number of
terminals allowed to be connected to a telephone interface. The ter­mination on an interface may consist of any combination of devices
subject only to the requirement that the sum of the Ringer
Equivalence Numbers of all the devices does not exceed 5.” REN=0.4B
for this product.

E700/E702 METERS

50

Custom Ads

Buying 43
Installing 16

D

Data Center

Cannot Reach 40
Changing Phone #27
Connection 40
Phone Busy 40
Phone # 27, 40
POSTAGE BY
PHONE® 17

Date

Advancing 6, 10
Changing 6, 10, 24
Checking 10
Format 24
Setting 24

Turn On/Off 6, 14
Deposit Amount 19
Dial Tone 41
Discounts

Fractional Postage 12

Setting 12
Display

Adjust Contrast 26

Error 39

Not Ready 40

E

Enable Lock 20
Energy Star 46
Enter Key 6
Envelope

Remove 42

Specifications 47
Error Messages 39-42
Errors

Clearing 39

F

Features

meter 6

Index

51

E700/E702 METERS

A

Account

Balance 19, 40

Account Balance

Low 40

Account Number

Change 28, 41
Activating Meter 28
Ad

Buying Custom 43

Key 6

Not Found 41

Printing On/Off 15

Samples 15

Selecting 15
Ad Card

Installing 16
Add Postage 17-18
Adding

Ink 32-37

Postage 18
Adjusting

Display 26
Advance

Date Key 6, 10, 24

Postage Payment 8
Advertisement see Ad
Amount

Postage 11, 12

Setting the Meter 12
Analog Phone Line 17
Art

Printing 15
Artwork

Install 16
Auto Dating 25
Available Postage 11

B

Balance

Account 19
Batteries

Replace 42

Replacing 43

Battery Size 43
Blank Display

Sleep Mode 7, 46
Busy signal 40
Buying Postage 17

C

Cannot Read Card 40
Change

Batteries 42, 43-44

Date 10, 24

Lock Code 21

Time 25
Change Date 24
Change Postage
Account #

Prompt 28
Change Setup 6, 23
Changing

Data Center Phone

Number 27

Setup 23
Chart

Using Postage Rate11
Check

Account Balance 19

Date 10

Postage Available 11
Check Account 41
Choosing Ads 15
Class

Postage Rate 11
Clear Key 6
Clearing Errors 39
Clog

Printer Nozzles32, 39
Code

Incorrect 40

Lock 20-22
Connecting Power 7
Connection Lost 40
Contrast

Adjusting 6, 26

Level 26

E700/E702 METERS

52

Maximum Funds 47
Message

Error 39-42

Meter

Activating 28
Guidelines 4
Installing 28
Locked 20-22
Locking/Unlocking22
Maintaining 32
Parts of 5
Setting Amount 12

Meter Stamp

Incomplete 39
Parts of 5
Printing 12
Sample 5

Minimum

Mailpiece Size 47
Thickness 47

Modem

Communications 17,

27

Internal 17
Refill 18

Moving Meter 4

N

No Ad Found 41
No Dial Tone 41
No Key 6
Nozzles

Clogged 32, 39

O

Options

Changing 6, 23
Setup 23

Ordering Supplies 43

P

Packages

Adding Postage 13
Payment Address 17
Phone

Busy 40

Line 17

No Dial Tone 41

Number 6,27,40

Format

Date 24

Time 25
Fractional Postage 12
Functions

Keypad 6
Funds

Available 6, 11, 19

Insufficient 41

Locking 20-22

Unavailable 40, 41

Used 6, 11

Verify 11
Funds/Pieces Key 6, 11

G

Guidelines

USPS 4

H

High Value

Error 41

Setting 12

I

Ink

Adding 32

Low 39

Needs Refill 33
Ink Cartridge

Precaution 2, 7

Replacing 32-37
Inspection Due

Refill Required 40
Inspection Required

Prompt 41

Refill 4, 28
Installing

Ad Card 16

Additional Ads16, 43

Custom Ads 16, 43

Ink 32-37

Meter 28
Insufficient Funds 41

J

Jammed

Printer 41

K

Keypad Functions 6
Keys

Ads 6
Advance Date 6
Clear 6
Description 6
Funds/Pieces 6
Lock 6
No 6
Refill 6
Setup 6
Yes/Enter 6

L

Limit

Postage Value 41
Refill 41

Line

No Dial Tone 17, 41

Lock

Code 20
Code Incorrect 40
Code Unknown22, 40
Enable/Disable 6, 21
Key 6
Turning On/Off20,21

Locking

Funds 22
Meter 20-22

Lost

Connection 40

Low

Account Balance 40
Ink 41

M

Mailpiece

Meter Guidelines 47

Sizes 47
Maintaining Meter 32
Maintenance

Setup 6
Maximum

Imprint Amount 47

Postage Amount41, 47

Postage Setting 47

Size 47

Thickness 47

53

E700/E702 METERS

T

Tape Sheet

Printing 13, 39
Test Print 33
Thick Envelopes

Postage 13

Using Tape Sheets 13
Thickness

Maximum Envelope47

Minimum Envelope47
Time

Change 6, 25

Format 25

Setting 25
Turn Date On/Off 14

U

United States Postal

Service Guidelines 4
Unlocking Meter 22

V

Value

Setting Postage 12
Vault

Meter 47
Verify

Funds Available 11

W

Weight

Postage Rate 11

Y

Yes

Key 6

Z

ZIP Code

Cannot Find 40

Not Installed 40

Rules 4

Pieces Printed 6
Postage

Adding 18
Advance Payment 17
Check Available 11
Discounts 12
Fund Options 6
Inspection 4
Prepaid 17
Printing 12
Refilling 17, 18
Setting Fractions 12

Postage Amount

Determining 11

POSTAGE BY PHONE®

Payment Address 17
Phone Number 27

Problems 40
Postage Rate Chart 11
Postage Setting

Maximum 47
Postage Value

Exceeds Limit 41
Power

Connecting 7

Problems 39

Specifications 47

Turn On/Off 7
Prepaid Postage 17
Printer

Clogged 32

Jammed 41

Refreshing Nozzles32
Printer Test 6, 33
Printing

Ads 15

Date 10, 14

Meter Stamp 12

Meter Tape 13

Postage 12

Problems 39
Problem

Inspection 41

Printing 39

Refill 41, 42
Problems

Resolving 39

R

Rate Chart 11

Ready

Not Displaying 40
Receipt Printing 18
Refill

Failed 41, 42

Inspection 4, 40, 41

Key 6, 18

Limit 41, 47

Problem 41, 42

Process 17

Receipt 18

Required 4, 41
Refill Required

Inspection Due 41
Refilling

Ink Cartridge 2, 34

Postage 17, 18
Relocating Meter 4, 7
Remove Envelope41, 42
Replacing

Batteries 42, 43

Ink Cartridge 34
Reporting Postage 4
Resolving Problems 39
Rules

USPS 4

S

Selecting Ads 15
Setting

Date 10, 24

Decimal Value 12

Fractional Value 12

High Value 12

Postage Amount 12

Postage Value 12

Time 25
Setup

Key 6

Options 23
Size

Maximum Envelope47

Minimum Envelope47
Sleep Mode 7, 46
Slogans

Printing 15
Specifications

Equipment 47

Mailpiece 47

E700/E702 METERS

54

55

E700/E702 METERS