All rights reserved. This book may not be reproduced in whole or in part in
any fashion or stored in a retrieval system of any type or transmitted by any
means, electronically or mechanically, without the express, written permission
of Pitney Bowes.
We have made every reasonable effort to ensure the accuracy and
usefulness of this manual; however, we cannot assume responsibility
for errors or omissions or liability for the misuse or misapplication of our
products.
Due to our continuing program of product improvement, equipment and
material specications as well as performance features are subject to
change without notice. Your digital mailing system may not have some of the
features described in this book. Available features vary, depending on the
model of your mailing system, installed options, system software level, how
your system is set up and the country it is designed to operate in.
E-Z Seal and Postage By Phone are trademarks or registered trademarks of
Pitney Bowes Inc. ENERGY STAR is a registered trademark of the United
States Environmental Protection Agency.
FCC Part 15 Compliance
NOTE: This equipment has been tested and found to comply with the limits
for a Class B digital device, pursuant to part 15 of the FCC rules. These
limits are designed to provide reasonable protection against interference in
a residential installation. This equipment generates, uses, and can radiate
radio frequency energy and, if not installed and used in accordance with
the instruction manual, may cause interference to radio communications.
However, there is no guarantee that interference will not occur in a particular
installation. If this equipment does cause interference to radio or television
reception, which can be determined by turning the equipment off and on, the
user is encouraged to try to correct the interference by one or more of the
following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to
which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
CAUTION: Changes or modications to this equipment not expressly
approved by the party responsible for compliance could void the user’s
authority to operate the equipment.
A shielded USB cable must be used with this equipment to ensure
compliance with the limits. Use of a unshielded cable is prohibited.
FCC Part 68 Compliance of the G900 Modem
This equipment complies with Part 68 of the FCC rules and the requirements
adopted by the ACTA. On the back of this equipment is a label that
contains, among other information, a product identier in the format US:
AAAEQ##TXXXX. If requested, this number must be provided to the
telephone company.
This equipment is designed to be connected to a Facility Interface Code
02LS2 network with RJ11C network interface.
A plug and jack used to connect this equipment to the premises wiring
and telephone network must comply with the applicable FCC Part 68 rules
and requirements adopted by the ACTA. A compliant telephone cord and
modular plug is provided with this product. It is designed to be connected to
a compatible modular jack that is also compliant. See installation instructions
for details.
The ringer equivalence number (REN) is used to determine the number
of devices that may be connected to a telephone line. Excessive RENs
on a telephone line may result in the devices not ringing in response to an
incoming call. In most but not all areas, the sum of RENs should not exceed
ve (5). To be certain of the number of devices that may be connected to a
line, as determined by the total RENs, contact the local telephone company.
The REN for this product is part of the product identier that has the format
US:AAAEQ##TXXXX. The digits represented by ## are the REN without a
decimal point (for example 03 is a REN of 0.3).
If this equipment (3C00, 4C00 mailing machine) causes harm to the
telephone network, the telephone company will notify you in advance that
temporary discontinuance of service may be required. But if advance notice
isn’t practical, the telephone company will notify you as soon as possible.
Also, you will be advised of your right to le a complaint with the FCC if you
believe it is necessary.
The telephone company may make changes in its facilities, equipment,
operations, or procedures that could affect the operation of the equipment. If
this happens the telephone company will provide advance notice in order for
you to make necessary modications to maintain uninterrupted service.
If trouble is experienced with this equipment (3C00, 4C00 mailing machine),
please contact Pitney Bowes, One Elmcroft Rd., Stamford, CT at 1-800-5220020 for repair or warranty information. If the equipment is causing harm
to the telephone network, the telephone company may request that you
disconnect the equipment until the problem is resolved. This equipment is
not intended to be repaired by the customer.
Connection to party-line service is subject to state tariffs. Contact the
state public utility commission, public service commission, or corporation
commission for information.
If the installation site has specially wired alarm equipment connected to
the telephone line, ensure the installation of this mailing machine does not
disable the alarm equipment. If you have questions about what will disable
alarm equipment, consult your telephone company or a qualied installer.
Servicing
This equipment is not intended to be serviceable. Please refer to the
warranty information if problems occur. Failed units will be withdrawn by
Pitney Bowes service engineers and returned to the U.S. Service Center.
For reference purposes, the U.S. Service Center contact address is: Pitney
Bowes Inc., 1 Elmcroft Road, Stamford, CT, 06926-0700.
A plug and jack used to connect this equipment to the premises wiring and
telephone network must comply with the applicable FCC Part 68 rules and
requirements adopted by ACTA. A compliant telephone cord and modular
plug is provided with this product. It is designed to be connected to a
compatible modular jack that is also compliant. See installation instructions
for details.
Industry Canada
This product meets the applicable Industry Canada technical specications.
The Ringer Equivalence Number (REN) is an indication of the maximum
number of devices allowed to be connected to a telephone interface. The
Ringer Equivalence Number (REN) of this terminal equipment is 1.0. The
termination on an interface may consist of any combination of devices
subject only to the requirement that the sum of the RENs of all devices does
not exceed ve.
The abbreviation, IC, before the registration number signies that registration
was performed based on a Declaration of Conformity indicating that Industry
Canada technical specications were met. It does not imply that Industry
Canada approved the equipment.
Contact Information List
Canada Contacts ................................................................. xi
1 • Introduction
About Your Digital Mailing System .....................................1-2
What is IntelliLink® .............................................................1-3
Postal Requirements .........................................................1-4
What's in this Guide ...........................................................1-5
Other Sources of Information ............................................1-6
Getting Help ...............................................................1-6
Important Safety Notes ......................................................1-6
Important Telephone Safety Instructions ...........................1-8
• Date and time stamp for use on incoming mail or on sensitive
documents
• Accounting feature tracks postage costs by department*
• Password protection limits access to authorized personnel
• Full report printing capability provides hard-copy records of your
postage transactions
• In-line moistener wets and seals envelopes
• USB communication ports for exporting report data to a PC and
for adding peripherals (scanner, printer)*
*Optional feature
®
1-2
SV61991 Rev. A
1 • Introduction
What is IntelliLink®
IntelliLink® provides you with a digital gateway to an entire suite of
services and information to help you move your mail more efficiently
and enhance your business performance. It allows you to:
Add Features On Demand
You can easily download envelope ads and optional product
enhancements such as departmental accounting.
Download Postal Rate Updates
The latest postal rates are downloaded precisely when you need
them.
Keep Your System Current
Software download capability means you'll always have the latest
version of your machine's operating system.
SV61991 Rev. A
1-3
1 • Introduction
Postal Requirements
The postage meter on your mailing system is a Postal Security Device
(PSD) approved by the Canada Post Corporation to secure funds.
Since it is licensed by the Canada Post Corporation, you must follow a
few basic requirements.
Add Features On Demand
• Mail must have the correct date and postage amount in the
digital indicia.
• Metered mail must bear the postal code of the location where the
mail is originated.
• If you move to another Postal Code location, you must update
the Postal Code. You can do this by calling Postage By Phone®.
NOTE: If you move your mailing system to a different postal
code, you will need to update your system before processing
mail at your new location. (See the Contacts section at the
front of this guide for more information.)
• Each time you refill your postage meter (Postal Security
Device) through the modem, the Postage By Phone® computer
automatically performs a postal inspection. If the postage
meter in your mailing machine has not detected a modem
refill transaction at certain intervals, the message “Inspection
Required” appears on the main screen of the IntelliLinkTM Control
Centre. (The system will then prompt you to connect to Pitney
Bowes and perform an inspection.)
• The postage tape you use must meet Canada Post
specifications.To order approved supplies for your mailing
system refer to Chapter 13 - Supplies and Options
1-4
SV61991 Rev. A
1 • Introduction
What's in this Guide
The Introduction describes the key features of your mailing system. It
also includes important safety notes.
Chapter 2, Getting to Know Your System explains the purpose and
shows the location of each control and machine feature.
Chapter 3, Running Mail explains how to process mail. The
operations covered here are the ones you'll use most often.
Chapter 4, Printing Options explains the various options for printing
on your system.
Chapter 5, Normal and Custom Presets explains the Normal and
Custom Presets feature for saving commonly-used settings on your
machine.
Chapter 6, Adding Postage/Connecting to Data Centre explains how to
add postage funds to your system using Pitney Bowes' Postage By
Phone® service and connecting to the Pitney Bowes Data Centre.
Chapter 7, System Setup provides step-by-step instructions for
customizing system operation to suit your own needs.
Chapter 8, Reports provides you with a description of reports you
can print on your system.
Chapter 9, Accounting Setup provides instructions for setting up the
optional accounting feature.
Chapter 10, Scale Options provides instructions for setting up the
weighing platform.
Chapter 11, Maintenance explains how to check print quality and take
care of the moistener.
Chapter 12, Troubleshooting provides answers to common questions
you may have about the performance of your mailing system.
Chapter 13, Supplies and Options lists the supplies available for your
mailing system. It also describes options that add to the versatility of
your mailing system and enhance the productivity of your mailroom.
Appendix A, Specifications provides material and equipment
specifications.
Appendix B, Glossary has a small glossary that explains some of the
terms unique to the world of mailing.
SV61991 Rev. A
1-5
1 • Introduction
Other Sources of Information
Refer to the Quick Reference Guide and Quick Install guide provided
with your system for frequently used procedures and installation
instructions.
Getting Help
As you use your mailing system, there may be times when you
need help to solve a specific problem, or you may want additional
information about mailing system operation.
Refer to the Contact InformationList at the front of this guide for
more information.
Important Safety Notes
Follow the normal safety precautions for all office equipment.
• Please read all instructions before you attempt to operate the
system. Save these instructions for future use.
• Use the power cord supplied with the machine and plug it into
a properly grounded wall outlet that's located near the machine
and easily accessible. Failure to properly ground the machine
can result in severe personal injury and/or fire.
• The power cord wall plug is the primary means of disconnecting
the machine from the AC supply. The unit is on whenever it is
plugged into a live receptacle, even though the operator display
may be off.
• Place the mailing machine base close to an easily accessible
wall outlet. DO NOT use a wall outlet controlled by a wall switch
or one that is shared with other equipment.
• Do not use an adapter plug on the line cord or wall outlet.
• Do not remove the ground pin from the line cord.
• Make sure the area in front of the wall outlet into which the
machine is plugged is free from obstruction.
• DO NOT route the power cord over sharp edges or trap it
between pieces of furniture. Make sure there is no strain on the
power cord.
1-6
SV61991 Rev. A
1 • Introduction
Important Safety Notes (continued)
• To reduce the risk of fire or electrical shock, DO NOT attempt
to remove covers or disassemble the control panel or its base.
The cabinet encloses hazardous parts. If you should drop or
otherwise damage the unit, call Pitney Bowes.
• Keep fingers, long hair, jewelry and loose clothing away from
moving parts at all times.
• Keep your hands out of the ink cartridge refill holder.
• Avoid touching moving parts or materials while the machine is in
use. Before clearing a stall, be sure machine mechanisms come
to a complete stop.
• When removing stalled material, avoid using too much force
to protect against minor personal injury and damage to the
equipment.
• Use the equipment only for its intended purpose.
• Always follow the specific occupational safety and health
standards prescribed for your workplace.
• Do not place lighted candles, cigarettes, cigars, etc., on the
mailing machine.
• To prevent overheating, do not cover the vent openings.
• Use only Pitney Bowes ink, tape strips, and cleaners. Call the
Pitney Bowes Supply LineTM to place orders. If you need Material
Safety Data Sheets on the supplies for OSHA requirements,
please contact your local Pitney Bowes branch. Refer to the
Contact Information List at the front of this guide for more
information.
CAUTION: In case of an ink spill, leaking ink or
excessive ink accumulation, immediately disconnect the
power cord from the wall plug and contact Pitney Bowes.
Refer to the Contact Information List at the front of this
guide for more information.
SV61991 Rev. A
1-7
1 • Introduction
Important Telephone Safety Instructions
The machine connects directly to analog telephone lines. For your
protection, basic safety precautions should always be followed to
reduce the risk of fire, electric shock, and injury to persons. These
safety precautions include:
CAUTION: To reduce the risk of re, use only 26 AWG
telecommunication line cord supplied with the machine.
• Never install telephone wiring during a lightning storm.
• Disconnect the system's telephone line during a lightning storm.
• Avoid using a telephone or equipment that connects to a
telephone line during an electrical storm; there may be a remote
risk of electrical shock from lightning.
• Do not use the telephone or equipment connected to the
telephone line to report a gas leak in the vicinity of the leak.
• Never install telephone jacks in wet locations.
• Do not use this product near water, for example, near a bath tub,
wash bowl, kitchen sink or laundry tub, in a wet basement or
near a swimming pool.
• Never touch uninsulated telephone wires or terminals unless the
telephone line has been disconnected at the network interface.
1-8
SV61991 Rev. A
2 • Getting to Know
Your System
DM300c
DM400c
In this chapter you'll find out where everything is and what it does.
1. Control Panel—allows you to enter and setup information on
your machine.
2. Tape Feeder—holds and feeds tapes for printing.
3. LED—lights green when your system is on; lights orange when
your system is in “sleep” mode.
4. Weighing Platform—allows you to weigh and calculate postage
of a mail piece based on the service selected.
5. Ink Access Cover—opens up to allow replacement of the ink
cartridge. See Chapter 11, Maintenance for instructions.
6. Quick Reference Guide Slot—allows you store the Quick
Reference Guide for easy access.
7. Stacker Tray—allows the neat stacking of finished mail pieces.
8. Clearance Lever (two position)
• Home - printer rollers engaged for processing mail (normal)
• Released - printer rollers disengaged; lower portion of printer
deck drops down so you can clear a stalled mail piece.
NOTE: The machine will not process mail when left in the
released position.
9. Printer Deck—supports your envelope, post card or tape strip
as it passes under the printer mechanism.
10. Moistener (optional)—applies sealing fluid to the envelope flap.
You can seal envelopes or leave them unsealed, depending on
how you feed them.
SV61991 Rev. A
2-3
2 • Getting to Know Your System
Machine Features–Front (DM400c)
13
1
12
11
10
2
3
4
5
6
9
8
7
2-4
14
15
SV61991 Rev. A
2 • Getting to Know Your System
1. Feeder Access Cover—open this cover to access the moistener
bottle.
2. Seal/No Seal Lever—allows you to turn envelope sealing on
and off.
3. LED—lights green when your system is on; lights orange when
your system is in "sleep" mode.
4. Ink Access Cover—opens up to allow replacement of the ink
cartridge. See Chapter 11, Maintenance for instructions.
5. Weighing Platform—allows you to weigh and calculate postage
of a mail piece based on the service selected.
6. Ink Waste Tank—prevents spillage of ink.
7. Control Panel—allows you to enter and setup information on
your machine.
8. Printer Clearance Lever (two position)
• Home - printer rollers engaged for processing mail (normal)
• Released - printer rollers disengaged; lower portion of printer
deck drops down so you can clear a stalled mail piece.
NOTE: The machine will not process mail when left in the
released position.
9. Printer Deck—supports your envelope, post card or tape strip
as it passes under the printer mechanism.
10. Tape Feeder—holds and feeds tape strips for printing.
11. Moistener—applies sealing fluid to the envelope flap. You
can seal envelopes or leave them unsealed, depending on the
position of the Seal/No Seal lever.
12. Side Guide—reduces the skewing of pieces of mail as you feed
them into the feeder.
13. Feeder Deck—supports your envelope, post card or tape strip
as it waits to be fed into the printer mechanism.
14. Quick Reference Guide Slot—allows you store the Quick
Reference Guide for easy access.
15. Stacker Tray—allows the neat stacking of finished mail pieces.
SV61991 Rev. A
2-5
2 • Getting to Know Your System
QCWERTYUPIO
ASDFGHJKL
ZXCVBNM
1
2
3
4
5
6
79
0
.
8
#
$
%
-
_
+
,
'
/
(
!
)
@
:
Space
Shift
SymbolBack space
*
?
.
=
Refill
PostageFunds
Custom
Presets
Normal
Preset
Menu
Weigh/Rate
Tape
Back
Enter
Home
Start
Stop
®®
/
"BBNTM S
4B@KD8DHFGS
$K@RR
"%
/NMD
3DBXB KD
%NL4S@MC@QC
"#$* /$
*/4
F
Control Panel
2
3
4
5
6
1
7
9
6
1. Tape Key—allows you to print tape(s).
2. Lock/Power Key—Dual function. Prevents unauthorized use
of your system if lock feature is setup and machine is in "sleep
mode"; entering your four-digit password unlocks (awakens) the
machine. Also allows you to power up or power down machine.
3. Screen Selection Keys—allows you to select a line (one key
for each line) on the operator display. Whenever the left arrow ( )
occupies the first position in one of the display lines, you may
press the corresponding Screen Selection key to select that line.
4. Operator Display—shows the current status of your system and
prompts you through all setup operations.
5. Up/Down Arrow Keys (Scroll Keys)—allows you to scroll up
and down through menu choices in the operator display. If a
Page/Up/Down key is lighted, it indicates additional choices
are available in a menu (up or down, depending on key) and
that Page Up/Down key can be pressed to access these further
choices.
6. Alpha/Numeric and Qwerty Keypads—allow you to type in
numbers and letters for account names, postage values, and
other information.
7. Enter Key—allows you to accept an entry or choice.
2-6
8
SV61991 Rev. A
2 • Getting to Know Your System
8. Start and StopKeys—allow you to start/stop the mailing system
when running envelopes.
9. Feature Keys—allows you quick access to the most common
features on the system. Pressing a Feature key takes you
immediately to the top-level screen of the feature for that key.
• Home—takes you back to the Home (date/postage) screen.
• Normal Preset—takes you back to the default/home screen.
See Chapter 5, Normal and Custom Presets for details.
• Custom Presets—press to select from a list of up to 10
custom settings.You can assign a number of values (e.g.,
class, weight ad, account number and others) to each
custom preset. See Chapter 5, Normal and Custom Presets
for details.
• Refill Postage—allows you to add (refill) postage funds to
your machine conveniently via modem (requires analog
phone line). See Chapter 6, Adding Postage for details.
• Funds—allows you to check your postage funds and
number of mail pieces processed. See Chapter 6, Adding Postage for details.
• Weigh/Rate—allows you to weigh and calculate postage
based on service selected. See Chapter 3, Running Mail for
details.
• Menu—allows you to access system setup information such
as date, time, postage, accounts, phone parameters, etc.
See Chapter 7, System Options for details.
IMPORTANT: When you press a Feature key, any entry in
the preceding screen is lost unless you have rst pressed the
Enter key to conrm the entry. For example, if you entered an
account name and then immediately pressed another Feature
key, the account name will not be recorded by the system.
SV61991 Rev. A
2-7
2 • Getting to Know Your System
Machine Features—Rear
2
1
3
1. Phone Jack—allows you to connect an analog phone line,
such as one a Fax machine uses. The jack accepts a standard
RJ-11 phone plug (supplied). When your system is connected to
an analog phone line, you can add postage anytime by pressing
Refill Postage and following the prompts. See Chapter 6, Adding
Postage for details.
2. USB Ports—allow you to connect a USB cable and download
report data to a PC. Also allow you to connect external weighing
platform and scanner.
3. Power Receptacle—connects to AC power cord (supplied).
2-8
SV61991 Rev. A
Loading...
+ 114 hidden pages
You need points to download manuals.
1 point = 1 manual.
You can buy points or you can get point for every manual you upload.