DM300c / DM400c Digital Mailing Systems
Operator Guide
SV62261 Rev. A ©2009 Pitney Bowes Inc.
All rights reserved. This book may not be reproduced in whole or in part in
any fashion or stored in a retrieval system of any type or transmitted by any
means, elec tron i cal ly or mechanically, without the express, written permission
of Pitney Bowes.
We have made every reasonable effort to ensure the accuracy and
usefulness of this manual; however, we cannot assume responsibility
for errors or omissions or liability for the misuse or misapplication of our
products.
Due to our continuing program of product improvement, equipment and
material specifi cations as well as performance features are subject to
change without notice. Your digital mailing system may not have some of the
features described in this book. Available features vary, depending on the
model of your mailing system, installed options, system software level, how
your system is set up and the country it is designed to operate in.
E-Z Seal, Postage By Phone, Purchase Power, PC Meter Connect, DM Series,
and INVIEW Accounting are trademarks or registered trademarks of Pitney
Bowes Inc. EN ER GY STAR is a registered trademark of the United States
Environmental Pro tec tion Agency. USPS is a registered trademark of the
United States Postal Service. Windows is a trademark of Microsoft Corporation.
FCC Part 15 Compliance
NOTE: This equipment has been tested and found to comply with the limits
for a Class B digital device, pursuant to part 15 of the FCC rules. These
limits are designed to provide reasonable protection against interference in
a residential installation. This equipment generates, uses, and can radiate
radio frequency energy and, if not installed and used in accordance with
the instruction manual, may cause interference to radio communications.
However, there is no guarantee that interference will not occur in a particular
installation. If this equipment does cause interference to radio or television
reception, which can be determined by turning the equipment off and on, the
user is encouraged to try to correct the interference by one or more of the
following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to
which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
CAUTION: Changes or modifi cations to this equipment not expressly
approved by the party responsible for compliance could void the user’s
authority to operate the equipment.
A shielded USB cable must be used with this equipment to ensure
compliance with the limits. Use of a unshielded cable is prohibited.
FCC Part 68 Compliance of the G900 Modem
This equipment complies with Part 68 of the FCC rules and the requirements
adopted by the ACTA. On the back of this equipment is a label that
contains, among other information, a product identifi er in the format US:
AAAEQ##TXXXX. If requested, this number must be provided to the
telephone company.
This equipment is designed to be connected to a Facility Interface Code
02LS2 network with RJ11C network interface.
A plug and jack used to connect this equipment to the premises wiring
and telephone network must comply with the applicable FCC Part 68 rules
and requirements adopted by the ACTA. A compliant telephone cord and
modular plug is provided with this product. It is designed to be connected to
a compatible modular jack that is also compliant. See installation instructions
for details.
The ringer equivalence number (REN) is used to determine the number
of devices that may be connected to a telephone line. Excessive RENs
on a telephone line may result in the devices not ringing in response to an
incoming call. In most but not all areas, the sum of RENs should not exceed
fi ve (5). To be certain of the number of devices that may be connected to a
line, as determined by the total RENs, contact the local telephone company.
The REN for this product is part of the product identifi er that has the format
US:AAAEQ##TXXXX. The digits represented by ## are the REN without a
decimal point (for example 03 is a REN of 0.3).
If this equipment (3C00, 4C00 mailing machine) causes harm to the
telephone network, the telephone company will notify you in advance that
temporary discontinuance of service may be required. But if advance notice
isn’t practical, the telephone company will notify you as soon as possible.
Also, you will be advised of your right to fi le a complaint with the FCC if you
believe it is necessary.
The telephone company may make changes in its facilities, equipment,
operations, or procedures that could affect the operation of the equipment. If
this happens the telephone company will provide advance notice in order for
you to make necessary modifi cations to maintain uninterrupted service.
If trouble is experienced with this equipment (3C00, 4C00 mailing machine),
please contact Pitney Bowes, One Elmcroft Rd., Stamford, CT at 1-800-5220020 for repair or warranty information. If the equipment is causing harm
to the telephone network, the telephone company may request that you
disconnect the equipment until the problem is resolved. This equipment is
not intended to be repaired by the customer.
Connection to party-line service is subject to state tariffs. Contact the
state public utility commission, public service commission, or corporation
commission for information.
If the installation site has specially wired alarm equipment connected to
the telephone line, ensure the installation of this mailing machine does not
disable the alarm equipment. If you have questions about what will disable
alarm equipment, consult your telephone company or a qualifi ed installer.
Servicing
This equipment is not intended to be serviceable. Please refer to the
warranty information if problems occur. Failed units will be withdrawn by
Pitney Bowes service engineers and returned to the U.S. Service Center.
For reference purposes, the U.S. Service Center contact address is: Pitney
Bowes Inc., 1 Elmcroft Road, Stamford, CT, 06926-0700.
A plug and jack used to connect this equipment to the premises wiring and
telephone network must comply with the applicable FCC Part 68 rules and
requirements adopted by ACTA. A compliant telephone cord and modular
plug is provided with this product. It is designed to be connected to a
compatible modular jack that is also compliant. See installation instructions
for details.
Industry Canada
This product meets the applicable Industry Canada technical specifi cations.
The Ringer Equivalence Number (REN) is an indication of the maximum
number of devices allowed to be connected to a telephone interface. The
Ringer Equivalence Number (REN) of this terminal equipment is 1.0. The
termination on an interface may consist of any combination of devices
subject only to the requirement that the sum of the RENs of all devices does
not exceed fi ve.
The abbreviation, IC, before the registration number signifi es that registration
was performed based on a Declaration of Conformity indicating that Industry
Canada technical specifi cations were met. It does not imply that Industry
Canada approved the equipment.
Pitney Bowes Contact List
DM300c
DM400c
Machine Identification
Product Name: DM300c Digital Mailing System
Model Number: 3C00
OR
Product Name: DM400c Digital Mailing System
Model Number: 4C00
Resources
For support information, go to www.pb.com and click on Customer
Support. Click on Meters and Mailing Systems, then click on the
appropriate product name link.
To order PB supplies and accessories, go to:
www.pb.com and click on Supplies
OR
order by phone at 1-800-243-7824 (M-F 8:00 AM to 8:00 PM ET.)
To view a list of your equipment, pay invoices online, or you have
questions about your Postage-by-Phone account go to:
www.pb.com and click on My Account
For questions about your account or the product, call the Pitney
Bowes Customer Care Center at 1-800-522-0020 (Monday through
Friday, 8:00 AM - 8:00 PM ET).
To contact the United Stated Postal Service
®
(USPS), visit:
www.USPS.com
vSV62261 Rev. A
This page was put in as a placeholder so you can print this entire guide in
a duplex (double-sided) mode while keeping the proper page positions.
Table of Contents
1 • Introduction
What's in this Guide ...........................................................1-2
About Your Digital Mailing System .....................................1-3
Postal Requirements .........................................................1-4
Sections of the Meter Stamp .............................................1-5
What is IntelliLink® ............................................................1-5
About Constant Connection ...............................................1-6
About PC Meter Connect™ ...............................................1-6
Other Sources of Information ............................................1-7
Important Safety Notes ......................................................1-7
Important Telephone Safety Instructions ...........................1-9
2 • Getting to Know Your System
Parts of the Machine - DM300c .........................................2-2
Parts of the Machine - DM400c .........................................2-4
Control Panel .....................................................................2-6
Connections on Back of Machine ......................................2-8
Table of Contents
3 • Running Mail
Home Screen .....................................................................3-2
Checking Funds (Postage) Availability in Machine ............3-2
Applying Postage ...............................................................3-3
Keying In the Postage Directly ................................... 3-4
Entering Weight Manually ......................................... 3-4
Using the Optional Weighing Platform ....................... 3-5
Processing Letter Mail .......................................................3-6
Manually Feeding Envelopes (DM300c) .................... 3-6
Automatically Feeding Envelopes (DM400c) ............. 3-7
Processing Flats, Packages, or Non-Letter Mail ...............3-8
Printing a Single Tape ................................................ 3-8
Printing Multiple Tapes ............................................... 3-8
Selecting an Account to Track Postage .............................3-9
Using Differential Weighing .............................................3-10
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Table of Contents
Checking and Clearing the Batch Count .........................3-13
Viewing (Checking) the Batch Count ....................... 3-13
Printing the Batch Count .......................................... 3-14
Clearing the Batch Count ......................................... 3-15
4 • Printing Options
Printing Options Overview .................................................4-2
Sections of the Meter Stamp .............................................4-3
Printing a $0.00 Meter Stamp ............................................4-3
Auto-Advance of Printed Date for the Meter Stamp ..........4-3
Manually Changing Printed Date for the Meter Stamp ......4-4
Sealing Envelopes without Printing a Meter Stamp ...........4-5
DM300c Only ............................................................. 4-5
DM400c Only ............................................................. 4-5
Printing the Date and Time, Ad or Text (no meter stamp) ..4-6
Omitting/Restoring Day or Date on the Meter Stamp ........4-7
Adjusting Horizontal Print Position of Indicia .....................4-7
Adding/Removing a Postal Inscription to Meter Stamp .....4-8
Adding/Removing an Envelope Ad to the Meter Stamp ....4-9
5 • Normal and Custom Presets
What is a Preset? ..............................................................5-2
Why Should I Use A Presets? ............................................5-2
Why Should I Use a USPS® “Class” in my Preset? ...........5-2
Normal Preset ....................................................................5-3
Selecting a Normal Preset ......................................... 5-3
Defining New Values for the Normal Preset ............... 5-3
Custom Presets .................................................................5-5
Selecting Custom Presets .......................................... 5-5
Viewing a Custom Preset .......................................... 5-5
Defining Custom Presets ........................................... 5-6
Editing a Custom Preset Name .................................. 5-8
Overwriting (Save New Settings for) Custom Preset . 5-8
Deleting a Custom Preset .......................................... 5-9
viii SV62261 Rev. A
Table of Contents
6 • Adding Postage/Connecting to the Data Center
Postage and Your Machine ................................................6-2
Establishing Communications Between Your Machine and ...
the Pitney Bowes Data Center .......................................6-2
Downloads from the Data Center to Your Machine ...............6-3
Using Constant Connection to Establish Communications with
the Data Center ..............................................................6-6
™
Using PC Meter Connect
the Data Center ..............................................................6-7
Using an Analog Phone Line to Establish Communications with
the Data Center ..............................................................6-9
Checking Funds (Postage) Availability in Machine ..........6-10
Checking Your Postage By Phone® Account Balance ..... 6-11
Adding Postage ...............................................................6-12
Printing a Funds Report ...................................................6-14
Downloading Files or Updating System ...........................6-15
Settings for Connecting to the Data Center .......................6-16
7 • System Options
System Options Overview .................................................7-2
Basic Options ....................................................................7-3
Setting the Time, Date, and Timeouts ........................ 7-3
Changing Language ................................................... 7-7
Adjusting the Contrast of the Display ......................... 7-7
Setting Postage Limits (Funds Warnings) .................. 7-8
Enabling/Changing/Disabling Lock Codes/Passwords ...7-9
Configuring the Tape Button ..................................... 7-12
Setting Up (USPS) Confirmation Services ............... 7-13
Advanced Options ...........................................................7-14
Meter Withdrawal (Withdrawing Postage Funds) ..... 7-14
Managing (USPS) Confirmation Records ................ 7-15
Running Install Mode ............................................... 7-17
Managing Confirmation Records ............................. 7-15
Running Install Mode ............................................... 7-16
to Establish Communications with .
ixSV62261 Rev. A
Table of Contents
8 • Standard Accounting Option
Overview of Accounting Options ........................................8-2
Activating/Setting Up Standard Accounting Option ...........8-4
Turning On Accounting ......................................................8-6
Turning Off Accounting ......................................................8-7
Turning On Account Passwords ........................................8-7
Turning Off Account Passwords ........................................8-8
Creating New Accounts .....................................................8-9
Editing Account Names and Passwords ..........................8-10
Selecting An Account to Track Postage ........................... 8-11
Displaying Account Totals ................................................8-12
Printing Account Reports .................................................8-13
Printing to an Attached Printer ................................. 8-13
Printing on an Envelope or Tape Strip ...................... 8-14
Clearing All Account Totals ..............................................8-16
Deleting Accounts ............................................................8-17
9 • Reports
Overview of Reports ..........................................................9-2
Last 5 Refills Report ..........................................................9-2
Funds Report .....................................................................9-3
Single Accounts Report .....................................................9-3
Multi-Account Summary Report .........................................9-3
Account List Report ...........................................................9-4
System Setup Report ........................................................9-5
Error Report .......................................................................9-5
Configuration Report .........................................................9-6
Software Version Report ....................................................9-6
Confirmation Services Report ............................................9-6
Printing a Report ................................................................9-7
Printing to an Attached Printer ................................... 9-7
Printing on an Envelope or Tape Strip ........................ 9-7
x SV62261 Rev. A
10 • Text Messages
Text Messages Overview .................................................10-2
Text Message Specifications ...........................................10-3
Postal Rules and Guidance .............................................10-3
Envelope Guidance .........................................................10-4
Creating a Text Message ................................................. 10-5
Viewing/Editing a Text Message ......................................10-6
Deleting a Text Message .................................................10-7
11 • Scale Options
Scale Options Overview .................................................. 11-2
Zeroing the Scale ............................................................11-3
Setting Weight Change Options ...................................... 11-3
Setting Class Change Options ........................................11-4
Turning Auto Scale On or Off ........................................... 11-5
Setting the Scale Location Code ..................................... 11-6
Managing Intra BMC ZIP Code Groups ........................... 11-6
Creating Intra BMC ZIP Code Groups ......................11-7
Editing Intra BMC ZIP Code Groups .........................11-8
Deleting Intra BMC ZIP Code Groups .....................11-10
Table of Contents
12 • Maintenance
Printing a $0.00 Meter Stamp ..........................................12-2
Messages Indicating Ink Cartridge Replacement ............12-2
Replacing the Ink Cartridge .............................................12-3
Filling the Moistener (DM400c Only) ...............................12-6
Filling the Moistener (DM300c Only) ...............................12-7
Maintaining the Moistener ...............................................12-8
Cleaning the Stripper Blade and Brush Assembly
(DM400c) ................................................................. 12-8
Cleaning the Shield and Wick (DM400c) ................. 12-9
Removing the Moistener (DM300c) ....................... 12-10
Removing the Shield and Wick (DM300c) ............. 12-12
Printer Maintenance ......................................................12-13
Printing a Test Pattern ............................................ 12-13
Cleaning the Printer Nozzle ................................... 12-14
Replacing the Print Head ....................................... 12-15
xiSV62261 Rev. A
Table of Contents
13 • Troubleshooting
Getting Help .....................................................................13-2
Messages on the LCD Display ........................................13-2
Blank Display ................................................................... 13-2
Display Difficult to Read ..................................................13-3
Printing Problems ............................................................13-3
Feeding Problems ..........................................................13-4
To clear a stalled envelope in the printer area: ........ 13-4
To avoid stalled envelopes: ...................................... 13-4
To clear a stalled envelope in the feeder area
(DM400c only): ...............................................................13-5
Moistening Problems (envelopes don't seal) ...................13-6
Problems Connecting to Data Center via LAN Network....13-7
Problems Connecting to the Data Center via the PC ......13-8
Problems Refilling Postage via the PC ..........................13-10
Problems Connecting to the Data Center via Analog Line ...13-11
Accidentally Printing the Wrong Postage ......................13-12
Viewing System Configuration Levels ...........................13-12
14 • Supplies and Options
Supplies and Accessories ...............................................14-2
Options ............................................................................14-3
Weighing Platform .................................................... 14-2
Moistener ................................................................. 14-3
Postal Inscriptions/Advertisements .......................... 14-3
Departmental Accounting ......................................... 14-3
Electronic USPS® Confirmation Services ................. 14-3
Appendix A • Specifications
Equipment Specifications ................................................. A-1
Material Specifications ...................................................... A-2
Appendix B • Glossary
Index
xii SV62261 Rev. A
1 • Introduction
DM300c
DM400c
This chapter lists the key features of your mail ing system,
tells you what's in this guide, and pre sents important safety
information.
What's in this Guide ............................................................1-2
About Your Digital Mailing System......................................1-3
Postal Requirements ..........................................................1-4
Sections of the Meter Stamp ..............................................1-5
What is IntelliLink® .............................................................1-5
About Constant Connection................................................1-6
About PC Meter Connect™ ................................................1-6
Other Sources of Information .............................................1-7
Important Safety Notes .......................................................1-7
Important Telephone Safety Instructions ............................1-9
1-1SV62261 Rev. A
1 • Introduction
What's in this Guide
Section Description
Chapter 1
Introduction
Chapter 2
Getting to Know
Your System
Chapter 3
Running Mail
Chapter 4
Printing Options
Chapter 5
Normal and
Custom Presets
Chapter 6
Adding Postage
/Connecting to
Data Center
Chapter 7
System Options
Chapter 8
Standard
Accounting Opt.
Chapter 9
Reports
Chapter 10
Text Messages
Chapter 11
Scale Options
Chapter 12
Maintenance
Chapter 13
Troubleshooting
Chapter 14
Supplies and
Options
Appendix A
Specifications
Appendix B
Glossary
Describes the key features of your mail ing system. It
also includes important safety notes.
Explains the purpose and shows the lo ca tion of each
control and ma chine feature. Please read this sec tion
carefully.
Explains how to process mail. The op er a tions cov ered
here are the ones you'll use most often.
Explains your printing options for incoming and outgoing
mail.
Explains the Normal and Custom Presets feature for
saving commonly-used settings on your machine
Explains how to connect your system to the Pitney
Bowes Data Center so you can add postage and
download the latest postal rates and software to your
meter
Provides step-by-step instructions for cus tom iz ing
sys tem operation to suit your own needs
Provides instructions for setting up the op tion al standard
accounting feature.
Provides you with a description of reports you can print
on your system
Provides instructions for setting up text messages.
Provides instructions for setting up the optional weighing
platform.
Explains how to check print quality and take care of the
ink cartridge and moistener.
Explains how to fix common problems and tells you
what error messages mean.
Lists the supplies available for your mailing system. It also
describes options that add to the ver sa til i ty of your mailing
system and enhances the pro duc tiv i ty of your mailroom.
Pro vides material and equipment spec i fi ca tions.
Explains terms unique to the world of mail ing.
1-2
SV62261 Rev. A
1 • Introduction
About Your Digital Mailing System
Your digital mailing system's advanced features include:
• Space-saving, compact footprint
®
• ENERGY STAR
helps preserve the environment
• Large, easy-to-read display shows system status and prompts
you through setup operations
• Semi-automatic and automatic envelope feeding, transport, and
auto-eject
• Automatic date advance
• User-selectable ad slogans and inscriptions
• Convenient and simple postage refills via Postage By Phone
(requires LAN Internet connection or PC with Internet access)
• Stacker neatly stacks finished envelopes
• Ink jet printing technology provides clear, crisp imprints
• Weighing platform weighs mail pieces (optional)
• Integrated rating feature calculates correct postage
• Date and time stamp for use on incoming mail or on sensitive
documents (optional)
• Accounting feature tracks postage costs by department
(optional)
• Password protection limits access to authorized per son nel
• Full report printing capability provides hard-copy records of your
postage transactions
• In-line moistener wets and seals envelopes (optional)
• USB communication ports for exporting report data to a PC and
for adding peripherals such as scanner or printer (optional)
compliant design lowers operating costs and
®
SV62261 Rev. A
1-3
1 • Introduction
Postal Requirements
The meter on your mailing machine is licensed by the United States
Postal Service (USPS®) and you must follow some basic requirements.
• Mail must have the correct date and postage amount in the
meter stamp (indicia).
• Metered mail must bear the ZIP Code location of the post office
where the postage meter (mailing machine) is registered.
• If you move to another ZIP Code location, you must update the
ZIP Code by calling our Customer Care Center (see page v).
®
• The USPS
every 120 days. This postal inspection requirement can be
automatically met by connecting to the Pitney Bowes Data
Center to check your Postage By Phone® meter payment
account balance or to add postage to your meter.
NOTE: If the in ter val between inspections is more than 90
i
days, your machine's dis play prompts "In spec tion Due." If
the interval be tween inspections is more than 120 days, the
dis play prompts "Inspection Required." At this point, you
won't be able to use your mailing system until your system
is inspected. In either case, to sat is fy the postal inspection
requirement, simply:
• Follow the prompts on the "Inspection Due" screen or
• Press Refill Postage and select "Check PBP Account
Balance" (which will not decrease or change the funds in
your account).
• Tape strips are used to apply postage on mail pieces that are
too thick or too large to run through your machine. These sheets
must conform to postal spec i fi ca tions. For best performance, we
recommend Pit ney Bowes tape strips (see Chapter 14, Supplies
and Options and page v for ordering information).
requires a postal inspection of your machine
1-4
SV62261 Rev. A
1 • Introduction
Sections of the Meter Stamp
These are the sections that make up the meter stamp printed on
your mail piece.
Inscription*
Meter Serial
Number
Postage Value
Applied
Envelope Ad
Datamatrix
Barcode
ZIP Code
Origination
Date
Optional Printing Required Printing
*required only for certain classes of mail
What is IntelliLink™?
Your mailing system takes full ad van tage of IntelliLink™, your digital
gateway to an entire suite of ser vic es and information that can move
your mail more ef fi cient ly and enhance your business performance.
IntelliLink™ technology gives you the ability to:
Add postage funds conveniently
You can add funds to your machine electronically via Pitney Bowes
Postage By Phone® (requires analog phone line, a Windows PC with
Internet connection, or a LAN Internet connection).
Download Postal Rate Updates
The latest postal rates can be downloaded precisely when you need
them.
Use USPS® Confirmation Services
You can take advantage of special services offered by the USPS
such as Delivery Confirmation, Signature Confirmation, and Certified
Mail if you have this optional feature.
Add Features On Demand
You can easily download envelope ads, postal inscriptions, and
optional features such as departmental ac count ing.
Keep Your System Current
Electronic software download capability means you'll always have
the latest version of your machine's operating system.
®
SV62261 Rev. A
1-5
1 • Introduction
About Constant Connection
Constant Connection is an option that allows you to connect your
machine to the Pitney Bowes Data Center via a LAN network that
has Internet access. Internet connection is normally much quicker
than using the analog phone line option to download postage and
software updates to your machine. Constant Connection’s highspeed connectivity eliminates the need for an analog line and
provides faster transmission speed when connecting through your
local network.
To use, plug one end of the Ethernet cable (supplied) to your Internet
LAN network port and the other end to the USB adapter which plugs
into the USB port on the back of the machine (see also Chapter 6,
Adding Postage).
You may leave this connected on a permanent basis; hence the
name "constant connection".
About PC Meter Connect
PC Meter Connect is another high-speed connectivity option that
also eliminates the need for an analog line. Similar to Constant
Connection, PC Meter Connect™ enables your meter to connect
directly to your Windows PC and use your PC’s Internet connection
to connect to the Pitney Bowes Data Center for postage refills,
software upgrades and USPS® rate changes..
The PC Meter Connect™ software installation CD and a USB cable
are included in your starter kit. You simply load the software into a
PC with an Internet connection (broadband, DSL, network, etc.) and
connect the USB cable between your meter and a Windows PC. See
also Chapter 6, Adding Postage for more information on using PC
Meter Connect
Before installing the PC Meter Connect™ software, make sure your
PC meets these minimum requirements:
• Windows® Vista, Windows XP, or Windows 2000 operating
systems with the latest service packs
• 1.2 GHz processor
• 512 MB of RAM
• administrative rights to install software
• an Internet connection
™
.
™
1-6
SV62261 Rev. A
1 • Introduction
Other Sources of Information
Other sources of information for your machine include:
• The DM300c/DM400c Quick Reference Guide has con densed
ver sions of many of the topics covered in this book. You can
normally store this handy guide in the storage slot in the stacker
tray.
• The Pitney Bowes Contact List on page v, which provides helpful
websites and phone numbers.
Important Safety Notes
Follow the normal safety precautions for all of fice equipment.
• Please read all instructions before you attempt to op er ate the
system. Save these in struc tions for future use.
• Use the power cord supplied with the ma chine and plug it into
a properly ground ed wall outlet that's lo cat ed near the machine
and easily accessible. Failure to properly ground the machine
can result in se vere per son al injury and/or fire.
• The power cord wall plug is the primary means of dis con nect ing
the machine from the AC supply. The unit is on whenever it is
plugged into a live re cep ta cle, even though the operator display
may be blank.
• Place the mailing machine base close to an easily ac ces si ble
wall out let. DO NOT use a wall outlet con trolled by a wall switch
or one that is shared with oth er equipment.
• Do not use an adapter plug on the line cord or wall out let.
• Do not remove the ground pin from the line cord.
• Make sure the area in front of the wall outlet into which the
machine is plugged is free from ob struc tion.
• DO NOT route the power cord over sharp edges or trap it
between pieces of fur ni ture. Make sure there is no strain on the
power cord.
• To reduce the risk of fire or electrical shock, DO NOT attempt
to re move covers or disassemble the control panel or its base.
The cab i net encloses hazardous parts. If you should drop or
otherwise dam age the unit, call Pitney Bowes.
• Keep fingers, long hair, jewelry and loose clothing away from
moving parts at all times.
SV62261 Rev. A
1-7
1 • Introduction
Important Safety Notes (cont'd)
• Keep your hands out of the ink cartridge refill holder.
• Avoid touching moving parts or materials while the ma chine is in
use. Before clear ing a stall (jam), be sure ma chine mechanisms
come to a complete stop.
• When removing stalled material, avoid using too much force
to pro tect against minor personal injury and dam age to the
equipment.
• Use the equipment only for its intended purpose.
• Always follow the specific occupational safety and health
standards prescribed for your workplace.
• Do not place lighted candles, cigarettes, cigars, etc., on the
mailing machine.
• To prevent overheating, do not cover the vent open ings.
• Use only Pitney Bowes approved ink, tape strips, and cleaners.
Call the Pitney Bowes Supply Line
need Material Safety Data Sheets on the supplies for OSHA
requirements, please con tact your local Pitney Bowes branch.
Refer to the Contact Information List at the front of this guide for
more information.
™
to place orders. If you
CAUTION: In case of an ink spill, leaking ink or
excessive ink accumulation, im me di ate ly dis con nect
the power cord from the wall plug and contact Pitney
Bowes. See the page v for contact information.
For California Customers Only: The battery in this product
contains perchlorate material. California requires perchloratecontaining products to be accompanied by the following notice:
Percholrate Material - special handling may apply. See:
http://www.dtsc.ca.gov/hazardouswaste/perchlorate/
1-8
SV62261 Rev. A
1 • Introduction
Important Telephone Safety Instructions
If the LAN Internet connection is not available, the machine connects
directly to an a log tele phone lines. For your protection, basic safety
pre cau tions should always be followed to reduce the risk of fire,
elec tric shock, and injury to persons. These safety pre cau tions include:
WARNING: To reduce the risk of fi re, use only the 26
AWG telecommunication line cord supplied with your
mailing machine.
• Never install telephone wiring during a lightning storm.
• Disconnect the system's telephone line during a light ning storm.
• Avoid using a telephone or equipment that connects to a
telephone line during an electrical storm; there may be a remote
risk of electrical shock from lightning.
• Do not use the telephone or equipment connected to the
telephone to report a gas leak if the telephone is in the vicinity of
the leak.
• Never install telephone jacks in wet locations.
• Do not use this product near water, for example, near a bath tub,
wash bowl, kitchen sink or laundry tub, in a wet basement or
near a swimming pool.
• Never touch uninsulated telephone wires or terminals unless the
telephone line has been disconnected at the network interface.
SV62261 Rev. A
1-9
1 • Introduction
This page was put in as a placeholder so you can print this entire guide in
a duplex (double-sided) mode while keeping the proper page positions.
1-10
SV62261 Rev. A
2 • Getting to Know Your System
DM300c
DM400c
In this chapter you'll find out where everything is and what it
does.
Parts of the Machine - DM300c ..........................................2-2
Parts of the Machine - DM400c ..........................................2-4
Control Panel ......................................................................2-6
Connections on Back of Machine .......................................2-8
2-1SV62261 Rev. A
2 • Getting to Know Your System
Parts of the Machine - DM300c
2
3
1
11
10
9
8
(shown with optional weighing platform)
4
5
6
7
2-2
SV62261 Rev. A
2 • Getting to Know Your System
Parts of the Machine - DM300c (cont'd)
Item Part Description
Control Panel Allows you to enter and set up information on
1
Tape Feeder Holds and feeds tape strips for printing
2
LED Lights green when your system is on; lights
3
Weighing
4
Platform
(optional)
Ink Access
5
Cover
Ink Waste Tank
6
(partially hidden
in figure)
Storage Slot Allows you store the Quick Reference Guide, CD,
7
Stacker Tray Allows the neat stacking of finished mail pieces
8
Clearance
9
Lever (two
position)
your machine (see next page for details)
orange when your system is in "sleep" mode
Allows you to weigh a mail piece (your system
can then calculate postage based on the service
selected)
Opens up to allow replacement of the ink
cartridge (see Chapter 12, Maintenance)
Prevents spillage of ink
etc. for easy access.
Home - printer rollers engaged for processing
mail (normal)
Released - printer rollers disengaged; lower
portion of printer deck drops down so you can
clear a stalled mail piece
Printer Deck Supports your envelope, post card or tape strip
10
Moistener Applies sealing fluid to the envelope flap (you
11
SV62261 Rev. A
NOTE: The machine won't process mail
i
when the lever is left in the released position.
as it passes un der the printer mechanism
can seal envelopes or leave them unsealed,
depending on how you feed them)
2-3
2 • Getting to Know Your System
Parts of the Machine - DM400c
1
2
13
12
11
10
(shown with optional weighing platform)
9
3
4
5
6
8
7
2-4
15
14
(shown with optional
weighing platform)
SV62261 Rev. A
2 • Getting to Know Your System
Parts of the Machine - DM400c (cont'd)
Item Part Description
Feeder Access
1
Cover
Seal/No Seal
2
Lever
LED Lights green when your system is on; lights
3
Ink Access
4
Cover
Weighing
5
Platform
(optional)
Ink Waste Tank Prevents spillage of ink
6
Control Panel Allows you to enter and set up information on
7
Clearance
8
Lever (two
position)
Open this cover to access the moistener bottle
Allows you to turn envelope sealing on and off
orange when your system is in "sleep" mode
Opens up to allow replacement of the ink
cartridge (see Chapter 12, Maintenance)
Allows you to weigh a mail piece (your system
can then calculate postage based on the service
selected)
your machine (see next page for details)
Home - printer rollers engaged for processing
mail (normal)
Released - printer rollers disengaged; lower
portion of printer deck drops down so you can
clear a stalled mail piece
Printer Deck Supports your envelope, post card or tape strip
9
Tape Feeder Holds and feeds tape strips for printing
10
Moistener Applies sealing fluid to the envelope flap (you
11
Side Guide Reduces the skewing of pieces of mail as you
12
Feeder Deck Supports your envelope, post card or tape strip
13
Storage Slot Allows you store the Quick Reference Guide, CD,
14
Stacker Tray Allows the neat stacking of finished mail pieces
15
SV62261 Rev. A
NOTE: The machine won't process mail
i
when the lever is left in the released position.
as it passes un der the printer mechanism
can seal envelopes or leave them unsealed,
depending on the position of Seal/No Seal lever)
feed them into the feeder.
as it waits to be fed into the printer mechanism.
etc. for easy access.
2-5
2 • Getting to Know Your System
Control Panel
2
3
4
5
1
9
6
Item Part/Key Description
Tape Key Allows you to print tape strip(s)
1
Lock/Power Key Allows you to power up or power down machine.
2
If the lock code feature has been enabled, you
can either power down the machine or put the
machine into lock-down mode. In lock-down
mode, access to the machine requires entering
a four-digit lock code.
Screen Selection
3
Keys
Operator Display Shows the current status of your system and
4
Up/Down Arrows
5
(Scroll Keys)
Alpha/Numeric
6
and QWERTY
Keypads
Allows you to select a line (one key for each
line) on the operator display. Whenever the
left arrow (◄) occupies the first position in
one of the display lines, you may press the
corresponding Screen Selection key to select
that line.
prompts you through all operations
Allows you to scroll up and down through menu
choices (when lit, it indicates more choices)
Allows you to type in numbers and letters for
account names, postage values, and other
information
8
6
7
2-6
SV62261 Rev. A
2 • Getting to Know Your System
Control Panel (cont'd)
Item Part/Key Description
Enter Key Allows you to accept an entry or choice.
7
Start and Stop
8
Keys
Feature Keys Allows you quick access to the key features on
9
Home Takes you back to the Home (date/postage) screen
Normal Preset Allows you to recall a frequently used, predefined
Custom Preset Allows you to select from up to 10 predefined
Refill Postage Allows you to transfer funds from your Postage by
Funds Allows you to check your postage funds and
Weigh/Rate Allows you to weigh and calculate postage based
Menu Allows you to access system setup information
Allow you to start/stop the mailing system when
running envelopes
the system. Pressing a Feature key takes you
immediately to the top-level screen of the feature
for that key.
setting (see Chapter 5, Normal and Custom
Presets)
settings (see Chapter 5, Normal and Custom
Presets)
Phone account to your meter (see Chapter 6, Adding
Postage)
number of mail pieces processed (see Chapter 6,
Adding Postage)
on service selected (see Chapter 3, Running Mail)
such as date, time, postage, accounts, passwords,
etc. (see Chapter 7, System Options)
IMPORTANT: When you press one of the Feature keys, any
entry in the preceding screen is lost unless you have fi rst pressed
the Enter key to confi rm the entry. For example, if you entered
an account name on one screen and then immediately pressed
another Feature key, the account name will not be recorded by the
system.
SV62261 Rev. A
2-7
2 • Getting to Know Your System
Connections on Back of Machine
2
1
Item Part Description
Phone Jack Allows you to connect to an analog phone line
1
USB Ports Used to connect to:
2
Power
3
Receptacle
via a standard RJ-11 phone plug (the same as a
Fax machine) and connect to the Pitney Bowes
Data Center to download postage and software
updates (see also Chapter 6, Adding Postage).
• an external printer to print report data
• an external weighing platform (scale)
• the Pitney Bowes Data Center via the Internet
using either a USB network adapter (known
as "Constant Connection") or a USB cable
connected to a Windows PC that has Internet
access (known as PC Meter Connect™"). See
Chapter 6, Adding Postage for more information.
Connects to AC power cord (supplied)
3
2-8
SV62261 Rev. A