Pitney Bowes DM400C, DM300C User Manual

DM300c / DM400c Digital Mailing Systems

Operator Guide

All rights reserved. This book may not be reproduced in whole or in part in any fashion or stored in a retrieval system of any type or transmitted by any means, elec tron i cal ly or mechanically, without the express, written permission of Pitney Bowes.

We have made every reasonable effort to ensure the accuracy and usefulness of this manual; however, we cannot assume responsibility for errors or omissions or liability for the misuse or misapplication of our products.

Due to our continuing program of product improvement, equipment and material speciﬁ cations as well as performance features are subject to change without notice. Your digital mailing system may not have some of the features described in this book. Available features vary, depending on the model of your mailing system, installed options, system software level, how your system is set up and the country it is designed to operate in.

E-Z Seal, Postage By Phone, Purchase Power, PC Meter Connect, DM Series, and INVIEW Accounting are trademarks or registered trademarks of Pitney Bowes Inc. EN ER GY STAR is a registered trademark of the United States Environmental Pro tec tion Agency. USPS is a registered trademark of the United States Postal Service. Windows is a trademark of Microsoft Corporation.

FCC Part 15 Compliance

NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC rules. These limits are designed to provide reasonable protection against interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and receiver.

• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

• Consult the dealer or an experienced radio/TV technician for help.

CAUTION: Changes or modiﬁ cations to this equipment not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.

A shielded USB cable must be used with this equipment to ensure compliance with the limits. Use of a unshielded cable is prohibited.

FCC Part 68 Compliance of the G900 Modem

This equipment complies with Part 68 of the FCC rules and the requirements adopted by the ACTA. On the back of this equipment is a label that contains, among other information, a product identiﬁ er in the format US: AAAEQ##TXXXX. If requested, this number must be provided to the telephone company.

This equipment is designed to be connected to a Facility Interface Code 02LS2 network with RJ11C network interface.

A plug and jack used to connect this equipment to the premises wiring and telephone network must comply with the applicable FCC Part 68 rules and requirements adopted by the ACTA. A compliant telephone cord and modular plug is provided with this product. It is designed to be connected to a compatible modular jack that is also compliant. See installation instructions for details.

The ringer equivalence number (REN) is used to determine the number of devices that may be connected to a telephone line. Excessive RENs on a telephone line may result in the devices not ringing in response to an incoming call. In most but not all areas, the sum of RENs should not exceed ﬁ ve (5). To be certain of the number of devices that may be connected to a line, as determined by the total RENs, contact the local telephone company. The REN for this product is part of the product identiﬁ er that has the format US:AAAEQ##TXXXX. The digits represented by ## are the REN without a decimal point (for example 03 is a REN of 0.3).

If this equipment (3C00, 4C00 mailing machine) causes harm to the telephone network, the telephone company will notify you in advance that temporary discontinuance of service may be required. But if advance notice isn’t practical, the telephone company will notify you as soon as possible. Also, you will be advised of your right to ﬁ le a complaint with the FCC if you believe it is necessary.

The telephone company may make changes in its facilities, equipment, operations, or procedures that could affect the operation of the equipment. If this happens the telephone company will provide advance notice in order for you to make necessary modiﬁ cations to maintain uninterrupted service.

If trouble is experienced with this equipment (3C00, 4C00 mailing machine), please contact Pitney Bowes, One Elmcroft Rd., Stamford, CT at 1-800-5220020 for repair or warranty information. If the equipment is causing harm to the telephone network, the telephone company may request that you disconnect the equipment until the problem is resolved. This equipment is not intended to be repaired by the customer.

Connection to party-line service is subject to state tariffs. Contact the state public utility commission, public service commission, or corporation commission for information.

If the installation site has specially wired alarm equipment connected to the telephone line, ensure the installation of this mailing machine does not disable the alarm equipment. If you have questions about what will disable alarm equipment, consult your telephone company or a qualiﬁ ed installer.

Servicing

This equipment is not intended to be serviceable. Please refer to the warranty information if problems occur. Failed units will be withdrawn by Pitney Bowes service engineers and returned to the U.S. Service Center. For reference purposes, the U.S. Service Center contact address is: Pitney Bowes Inc., 1 Elmcroft Road, Stamford, CT, 06926-0700.

A plug and jack used to connect this equipment to the premises wiring and telephone network must comply with the applicable FCC Part 68 rules and requirements adopted by ACTA. A compliant telephone cord and modular plug is provided with this product. It is designed to be connected to a compatible modular jack that is also compliant. See installation instructions for details.

Industry Canada

This product meets the applicable Industry Canada technical speciﬁ cations. The Ringer Equivalence Number (REN) is an indication of the maximum number of devices allowed to be connected to a telephone interface. The Ringer Equivalence Number (REN) of this terminal equipment is 1.0. The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the RENs of all devices does not exceed ﬁ ve.

The abbreviation, IC, before the registration number signiﬁ es that registration was performed based on a Declaration of Conformity indicating that Industry Canada technical speciﬁ cations were met. It does not imply that Industry Canada approved the equipment.

Pitney Bowes Contact List

DM300c

DM400c

Machine Identification

Product Name: DM300c Digital Mailing System Model Number: 3C00 OR Product Name: DM400c Digital Mailing System Model Number: 4C00

Resources

For support information, go to www.pb.com and click on Customer Support. Click on Meters and Mailing Systems, then click on the

appropriate product name link.

To order PB supplies and accessories, go to: www.pb.com and click on Supplies OR order by phone at 1-800-243-7824 (M-F 8:00 AM to 8:00 PM ET.)

To view a list of your equipment, pay invoices online, or you have questions about your Postage-by-Phone account go to: www.pb.com and click on My Account

For questions about your account or the product, call the Pitney Bowes Customer Care Center at 1-800-522-0020 (Monday through Friday, 8:00 AM - 8:00 PM ET).

To contact the United Stated Postal Service

(USPS), visit:

www.USPS.com

vSV62261 Rev. A

This page was put in as a placeholder so you can print this entire guide in a duplex (double-sided) mode while keeping the proper page positions.

1 • Introduction

What's in this Guide ...........................................................1-2

About Your Digital Mailing System .....................................1-3

Postal Requirements .........................................................1-4

Sections of the Meter Stamp .............................................1-5

What is IntelliLink® ............................................................1-5

About Constant Connection ...............................................1-6

About PC Meter Connect™ ...............................................1-6

Other Sources of Information ............................................1-7

Important Safety Notes ......................................................1-7

Important Telephone Safety Instructions ...........................1-9

2 • Getting to Know Your System

Parts of the Machine - DM300c .........................................2-2

Parts of the Machine - DM400c .........................................2-4

Control Panel .....................................................................2-6

Connections on Back of Machine ......................................2-8

Table of Contents

3 • Running Mail

Home Screen .....................................................................3-2

Checking Funds (Postage) Availability in Machine ............3-2

Applying Postage ...............................................................3-3

Keying In the Postage Directly ................................... 3-4

Entering Weight Manually ......................................... 3-4

Using the Optional Weighing Platform ....................... 3-5

Processing Letter Mail .......................................................3-6

Manually Feeding Envelopes (DM300c) .................... 3-6

Automatically Feeding Envelopes (DM400c) ............. 3-7

Processing Flats, Packages, or Non-Letter Mail ...............3-8

Printing a Single Tape ................................................ 3-8

Printing Multiple Tapes ............................................... 3-8

Selecting an Account to Track Postage .............................3-9

Using Differential Weighing .............................................3-10

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Table of Contents

Checking and Clearing the Batch Count .........................3-13

Viewing (Checking) the Batch Count ....................... 3-13

Printing the Batch Count .......................................... 3-14

Clearing the Batch Count ......................................... 3-15

4 • Printing Options

Printing Options Overview .................................................4-2

Sections of the Meter Stamp .............................................4-3

Printing a $0.00 Meter Stamp ............................................4-3

Auto-Advance of Printed Date for the Meter Stamp ..........4-3

Manually Changing Printed Date for the Meter Stamp ......4-4

Sealing Envelopes without Printing a Meter Stamp ...........4-5

DM300c Only ............................................................. 4-5

DM400c Only ............................................................. 4-5

Printing the Date and Time, Ad or Text (no meter stamp) ..4-6

Omitting/Restoring Day or Date on the Meter Stamp ........4-7

Adjusting Horizontal Print Position of Indicia .....................4-7

Adding/Removing a Postal Inscription to Meter Stamp .....4-8

Adding/Removing an Envelope Ad to the Meter Stamp ....4-9

5 • Normal and Custom Presets

What is a Preset? ..............................................................5-2

Why Should I Use A Presets? ............................................5-2

Why Should I Use a USPS® “Class” in my Preset? ...........5-2

Normal Preset ....................................................................5-3

Selecting a Normal Preset ......................................... 5-3

Defining New Values for the Normal Preset ............... 5-3

Custom Presets .................................................................5-5

Selecting Custom Presets .......................................... 5-5

Viewing a Custom Preset .......................................... 5-5

Defining Custom Presets ........................................... 5-6

Editing a Custom Preset Name .................................. 5-8

Overwriting (Save New Settings for) Custom Preset . 5-8

Deleting a Custom Preset .......................................... 5-9

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Table of Contents

6 • Adding Postage/Connecting to the Data Center

Postage and Your Machine ................................................6-2

Establishing Communications Between Your Machine and ...

the Pitney Bowes Data Center .......................................6-2

Downloads from the Data Center to Your Machine ...............6-3

Using Constant Connection to Establish Communications with

the Data Center ..............................................................6-6

™

Using PC Meter Connect

the Data Center ..............................................................6-7

Using an Analog Phone Line to Establish Communications with

the Data Center ..............................................................6-9

Checking Funds (Postage) Availability in Machine ..........6-10

Checking Your Postage By Phone® Account Balance ..... 6-11

Adding Postage ...............................................................6-12

Printing a Funds Report ...................................................6-14

Downloading Files or Updating System ...........................6-15

Settings for Connecting to the Data Center .......................6-16

7 • System Options

System Options Overview .................................................7-2

Basic Options ....................................................................7-3

Setting the Time, Date, and Timeouts ........................ 7-3

Changing Language ................................................... 7-7

Adjusting the Contrast of the Display ......................... 7-7

Setting Postage Limits (Funds Warnings) .................. 7-8

Enabling/Changing/Disabling Lock Codes/Passwords ...7-9

Configuring the Tape Button ..................................... 7-12

Setting Up (USPS) Confirmation Services ............... 7-13

Advanced Options ...........................................................7-14

Meter Withdrawal (Withdrawing Postage Funds) ..... 7-14

Managing (USPS) Confirmation Records ................ 7-15

Running Install Mode ............................................... 7-17

Managing Confirmation Records ............................. 7-15

Running Install Mode ............................................... 7-16

to Establish Communications with .

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Table of Contents

8 • Standard Accounting Option

Overview of Accounting Options ........................................8-2

Activating/Setting Up Standard Accounting Option ...........8-4

Turning On Accounting ......................................................8-6

Turning Off Accounting ......................................................8-7

Turning On Account Passwords ........................................8-7

Turning Off Account Passwords ........................................8-8

Creating New Accounts .....................................................8-9

Editing Account Names and Passwords ..........................8-10

Selecting An Account to Track Postage ........................... 8-11

Displaying Account Totals ................................................8-12

Printing Account Reports .................................................8-13

Printing to an Attached Printer ................................. 8-13

Printing on an Envelope or Tape Strip ...................... 8-14

Clearing All Account Totals ..............................................8-16

Deleting Accounts ............................................................8-17

9 • Reports

Overview of Reports ..........................................................9-2

Last 5 Refills Report ..........................................................9-2

Funds Report .....................................................................9-3

Single Accounts Report .....................................................9-3

Multi-Account Summary Report .........................................9-3

Account List Report ...........................................................9-4

System Setup Report ........................................................9-5

Error Report .......................................................................9-5

Configuration Report .........................................................9-6

Software Version Report ....................................................9-6

Confirmation Services Report ............................................9-6

Printing a Report ................................................................9-7

Printing to an Attached Printer ................................... 9-7

Printing on an Envelope or Tape Strip ........................ 9-7

x SV62261 Rev. A

10 • Text Messages

Text Messages Overview .................................................10-2

Text Message Specifications ...........................................10-3

Postal Rules and Guidance .............................................10-3

Envelope Guidance .........................................................10-4

Creating a Text Message ................................................. 10-5

Viewing/Editing a Text Message ......................................10-6

Deleting a Text Message .................................................10-7

11 • Scale Options

Scale Options Overview .................................................. 11-2

Zeroing the Scale ............................................................11-3

Setting Weight Change Options ...................................... 11-3

Setting Class Change Options ........................................11-4

Turning Auto Scale On or Off ........................................... 11-5

Setting the Scale Location Code ..................................... 11-6

Managing Intra BMC ZIP Code Groups ........................... 11-6

Creating Intra BMC ZIP Code Groups ......................11-7

Editing Intra BMC ZIP Code Groups .........................11-8

Deleting Intra BMC ZIP Code Groups .....................11-10

Table of Contents

12 • Maintenance

Printing a $0.00 Meter Stamp ..........................................12-2

Messages Indicating Ink Cartridge Replacement ............12-2

Replacing the Ink Cartridge .............................................12-3

Filling the Moistener (DM400c Only) ...............................12-6

Filling the Moistener (DM300c Only) ...............................12-7

Maintaining the Moistener ...............................................12-8

Cleaning the Stripper Blade and Brush Assembly

(DM400c) ................................................................. 12-8

Cleaning the Shield and Wick (DM400c) ................. 12-9

Removing the Moistener (DM300c) ....................... 12-10

Removing the Shield and Wick (DM300c) ............. 12-12

Printer Maintenance ......................................................12-13

Printing a Test Pattern ............................................ 12-13

Cleaning the Printer Nozzle ................................... 12-14

Replacing the Print Head ....................................... 12-15

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Table of Contents

13 • Troubleshooting

Getting Help .....................................................................13-2

Messages on the LCD Display ........................................13-2

Blank Display ................................................................... 13-2

Display Difficult to Read ..................................................13-3

Printing Problems ............................................................13-3

Feeding Problems ..........................................................13-4

To clear a stalled envelope in the printer area: ........ 13-4

To avoid stalled envelopes: ...................................... 13-4

To clear a stalled envelope in the feeder area

(DM400c only): ...............................................................13-5

Moistening Problems (envelopes don't seal) ...................13-6

Problems Connecting to Data Center via LAN Network....13-7

Problems Connecting to the Data Center via the PC ......13-8

Problems Refilling Postage via the PC ..........................13-10

Problems Connecting to the Data Center via Analog Line ...13-11

Accidentally Printing the Wrong Postage ......................13-12

Viewing System Configuration Levels ...........................13-12

14 • Supplies and Options

Supplies and Accessories ...............................................14-2

Options ............................................................................14-3

Weighing Platform .................................................... 14-2

Moistener ................................................................. 14-3

Postal Inscriptions/Advertisements .......................... 14-3

Departmental Accounting ......................................... 14-3

Electronic USPS® Confirmation Services ................. 14-3

Appendix A • Specifications

Equipment Specifications ................................................. A-1

Material Specifications ...................................................... A-2

Appendix B • Glossary

Index

xii SV62261 Rev. A

1 • Introduction

DM300c

DM400c

This chapter lists the key features of your mail ing system, tells you what's in this guide, and pre sents important safety information.

What's in this Guide ............................................................1-2

About Your Digital Mailing System......................................1-3

Postal Requirements ..........................................................1-4

Sections of the Meter Stamp ..............................................1-5

What is IntelliLink® .............................................................1-5

About Constant Connection................................................1-6

About PC Meter Connect™ ................................................1-6

Other Sources of Information .............................................1-7

Important Safety Notes .......................................................1-7

Important Telephone Safety Instructions ............................1-9

1-1SV62261 Rev. A

1 • Introduction

What's in this Guide

Section Description

Chapter 1 Introduction

Chapter 2 Getting to Know Your System

Chapter 3 Running Mail

Chapter 4 Printing Options

Chapter 5 Normal and Custom Presets

Chapter 6 Adding Postage /Connecting to Data Center

Chapter 7 System Options

Chapter 8 Standard Accounting Opt.

Chapter 9 Reports

Chapter 10 Text Messages

Chapter 11 Scale Options

Chapter 12 Maintenance

Chapter 13 Troubleshooting

Chapter 14

Supplies and Options

Appendix A

Specifications Appendix B

Glossary

Describes the key features of your mail ing system. It also includes important safety notes.

Explains the purpose and shows the lo ca tion of each control and ma chine feature. Please read this sec tion carefully.

Explains how to process mail. The op er a tions cov ered here are the ones you'll use most often.

Explains your printing options for incoming and outgoing mail.

Explains the Normal and Custom Presets feature for saving commonly-used settings on your machine

Explains how to connect your system to the Pitney Bowes Data Center so you can add postage and download the latest postal rates and software to your meter

Provides step-by-step instructions for cus tom iz ing sys tem operation to suit your own needs

Provides instructions for setting up the op tion al standard accounting feature.

Provides you with a description of reports you can print on your system

Provides instructions for setting up text messages.

Provides instructions for setting up the optional weighing platform.

Explains how to check print quality and take care of the ink cartridge and moistener.

Explains how to fix common problems and tells you what error messages mean.

Lists the supplies available for your mailing system. It also describes options that add to the ver sa til i ty of your mailing system and enhances the pro duc tiv i ty of your mailroom.

Pro vides material and equipment spec i fi ca tions.

Explains terms unique to the world of mail ing.

1-2

SV62261 Rev. A

1 • Introduction

About Your Digital Mailing System

Your digital mailing system's advanced features include:

• Space-saving, compact footprint

• ENERGY STAR helps preserve the environment

• Large, easy-to-read display shows system status and prompts you through setup operations

• Semi-automatic and automatic envelope feeding, transport, and auto-eject

• Automatic date advance

• User-selectable ad slogans and inscriptions

• Convenient and simple postage refills via Postage By Phone (requires LAN Internet connection or PC with Internet access)

• Stacker neatly stacks finished envelopes

• Ink jet printing technology provides clear, crisp imprints

• Weighing platform weighs mail pieces (optional)

• Integrated rating feature calculates correct postage

• Date and time stamp for use on incoming mail or on sensitive documents (optional)

• Accounting feature tracks postage costs by department (optional)

• Password protection limits access to authorized per son nel

• Full report printing capability provides hard-copy records of your postage transactions

• In-line moistener wets and seals envelopes (optional)

• USB communication ports for exporting report data to a PC and for adding peripherals such as scanner or printer (optional)

compliant design lowers operating costs and

SV62261 Rev. A

1-3

1 • Introduction

Postal Requirements

The meter on your mailing machine is licensed by the United States Postal Service (USPS®) and you must follow some basic requirements.

• Mail must have the correct date and postage amount in the meter stamp (indicia).

• Metered mail must bear the ZIP Code location of the post office where the postage meter (mailing machine) is registered.

• If you move to another ZIP Code location, you must update the

ZIP Code by calling our Customer Care Center (see page v).

• The USPS every 120 days. This postal inspection requirement can be automatically met by connecting to the Pitney Bowes Data Center to check your Postage By Phone® meter payment account balance or to add postage to your meter.

NOTE: If the in ter val between inspections is more than 90

days, your machine's dis play prompts "In spec tion Due." If the interval be tween inspections is more than 120 days, the dis play prompts "Inspection Required." At this point, you won't be able to use your mailing system until your system is inspected. In either case, to sat is fy the postal inspection requirement, simply:

• Follow the prompts on the "Inspection Due" screen or

• Press Refill Postage and select "Check PBP Account

Balance" (which will not decrease or change the funds in your account).

• Tape strips are used to apply postage on mail pieces that are too thick or too large to run through your machine. These sheets must conform to postal spec i fi ca tions. For best performance, we

recommend Pit ney Bowes tape strips (see Chapter 14, Supplies and Options and page v for ordering information).

requires a postal inspection of your machine

1-4

SV62261 Rev. A

1 • Introduction

Sections of the Meter Stamp

These are the sections that make up the meter stamp printed on your mail piece.

Inscription*

Meter Serial

Number

Postage Value

Applied

Envelope Ad

Datamatrix Barcode

ZIP Code Origination

Date

Optional Printing Required Printing

*required only for certain classes of mail

What is IntelliLink™?

Your mailing system takes full ad van tage of IntelliLink™, your digital gateway to an entire suite of ser vic es and information that can move your mail more ef fi cient ly and enhance your business performance. IntelliLink™ technology gives you the ability to:

Add postage funds conveniently

You can add funds to your machine electronically via Pitney Bowes Postage By Phone® (requires analog phone line, a Windows PC with Internet connection, or a LAN Internet connection).

Download Postal Rate Updates

The latest postal rates can be downloaded precisely when you need them.

Use USPS® Confirmation Services

You can take advantage of special services offered by the USPS such as Delivery Confirmation, Signature Confirmation, and Certified Mail if you have this optional feature.

Add Features On Demand

You can easily download envelope ads, postal inscriptions, and optional features such as departmental ac count ing.

Keep Your System Current

Electronic software download capability means you'll always have the latest version of your machine's operating system.

SV62261 Rev. A

1-5

1 • Introduction

About Constant Connection

Constant Connection is an option that allows you to connect your machine to the Pitney Bowes Data Center via a LAN network that has Internet access. Internet connection is normally much quicker than using the analog phone line option to download postage and software updates to your machine. Constant Connection’s highspeed connectivity eliminates the need for an analog line and provides faster transmission speed when connecting through your local network.

To use, plug one end of the Ethernet cable (supplied) to your Internet LAN network port and the other end to the USB adapter which plugs

into the USB port on the back of the machine (see also Chapter 6, Adding Postage).

You may leave this connected on a permanent basis; hence the name "constant connection".

About PC Meter Connect

PC Meter Connect is another high-speed connectivity option that also eliminates the need for an analog line. Similar to Constant Connection, PC Meter Connect™ enables your meter to connect directly to your Windows PC and use your PC’s Internet connection to connect to the Pitney Bowes Data Center for postage refills, software upgrades and USPS® rate changes..

The PC Meter Connect™ software installation CD and a USB cable are included in your starter kit. You simply load the software into a PC with an Internet connection (broadband, DSL, network, etc.) and connect the USB cable between your meter and a Windows PC. See

also Chapter 6, Adding Postage for more information on using PC

Meter Connect Before installing the PC Meter Connect™ software, make sure your

PC meets these minimum requirements:

• Windows® Vista, Windows XP, or Windows 2000 operating systems with the latest service packs

• 1.2 GHz processor

• 512 MB of RAM

• administrative rights to install software

• an Internet connection

™

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SV62261 Rev. A

1 • Introduction

Other Sources of Information

Other sources of information for your machine include:

• The DM300c/DM400c Quick Reference Guide has con densed

ver sions of many of the topics covered in this book. You can normally store this handy guide in the storage slot in the stacker tray.

• The Pitney Bowes Contact List on page v, which provides helpful

websites and phone numbers.

Important Safety Notes

Follow the normal safety precautions for all of fice equipment.

• Please read all instructions before you attempt to op er ate the system. Save these in struc tions for future use.

• Use the power cord supplied with the ma chine and plug it into a properly ground ed wall outlet that's lo cat ed near the machine and easily accessible. Failure to properly ground the machine can result in se vere per son al injury and/or fire.

• The power cord wall plug is the primary means of dis con nect ing the machine from the AC supply. The unit is on whenever it is plugged into a live re cep ta cle, even though the operator display may be blank.

• Place the mailing machine base close to an easily ac ces si ble wall out let. DO NOT use a wall outlet con trolled by a wall switch or one that is shared with oth er equipment.

• Do not use an adapter plug on the line cord or wall out let.

• Do not remove the ground pin from the line cord.

• Make sure the area in front of the wall outlet into which the machine is plugged is free from ob struc tion.

• DO NOT route the power cord over sharp edges or trap it between pieces of fur ni ture. Make sure there is no strain on the power cord.

• To reduce the risk of fire or electrical shock, DO NOT attempt to re move covers or disassemble the control panel or its base. The cab i net encloses hazardous parts. If you should drop or otherwise dam age the unit, call Pitney Bowes.

• Keep fingers, long hair, jewelry and loose clothing away from moving parts at all times.

SV62261 Rev. A

1-7

1 • Introduction

Important Safety Notes (cont'd)

• Keep your hands out of the ink cartridge refill holder.

• Avoid touching moving parts or materials while the ma chine is in use. Before clear ing a stall (jam), be sure ma chine mechanisms come to a complete stop.

• When removing stalled material, avoid using too much force to pro tect against minor personal injury and dam age to the equipment.

• Use the equipment only for its intended purpose.

• Always follow the specific occupational safety and health standards prescribed for your workplace.

• Do not place lighted candles, cigarettes, cigars, etc., on the mailing machine.

• To prevent overheating, do not cover the vent open ings.

• Use only Pitney Bowes approved ink, tape strips, and cleaners. Call the Pitney Bowes Supply Line need Material Safety Data Sheets on the supplies for OSHA requirements, please con tact your local Pitney Bowes branch.

Refer to the Contact Information List at the front of this guide for

more information.

™

to place orders. If you

CAUTION: In case of an ink spill, leaking ink or excessive ink accumulation, im me di ate ly dis con nect the power cord from the wall plug and contact Pitney Bowes. See the page v for contact information.

For California Customers Only: The battery in this product contains perchlorate material. California requires perchloratecontaining products to be accompanied by the following notice: Percholrate Material - special handling may apply. See:

http://www.dtsc.ca.gov/hazardouswaste/perchlorate/

1-8

SV62261 Rev. A

1 • Introduction

Important Telephone Safety Instructions

If the LAN Internet connection is not available, the machine connects directly to an a log tele phone lines. For your protection, basic safety pre cau tions should always be followed to reduce the risk of fire, elec tric shock, and injury to persons. These safety pre cau tions include:

WARNING: To reduce the risk of ﬁ re, use only the 26 AWG telecommunication line cord supplied with your mailing machine.

• Never install telephone wiring during a lightning storm.

• Disconnect the system's telephone line during a light ning storm.

• Avoid using a telephone or equipment that connects to a telephone line during an electrical storm; there may be a remote risk of electrical shock from lightning.

• Do not use the telephone or equipment connected to the telephone to report a gas leak if the telephone is in the vicinity of the leak.

• Never install telephone jacks in wet locations.

• Do not use this product near water, for example, near a bath tub, wash bowl, kitchen sink or laundry tub, in a wet basement or near a swimming pool.

• Never touch uninsulated telephone wires or terminals unless the telephone line has been disconnected at the network interface.

SV62261 Rev. A

1-9

1 • Introduction

This page was put in as a placeholder so you can print this entire guide in a duplex (double-sided) mode while keeping the proper page positions.

1-10

SV62261 Rev. A

2 • Getting to Know Your System

DM300c

DM400c

In this chapter you'll find out where everything is and what it does.

Parts of the Machine - DM300c ..........................................2-2

Parts of the Machine - DM400c ..........................................2-4

Control Panel ......................................................................2-6

Connections on Back of Machine .......................................2-8

2-1SV62261 Rev. A

2 • Getting to Know Your System

Parts of the Machine - DM300c

(shown with optional weighing platform)

2-2

SV62261 Rev. A

2 • Getting to Know Your System

Parts of the Machine - DM300c (cont'd)

Item Part Description

Control Panel Allows you to enter and set up information on

Tape Feeder Holds and feeds tape strips for printing

LED Lights green when your system is on; lights

Weighing

Platform (optional)

Ink Access

Cover Ink Waste Tank

(partially hidden in figure)

Storage Slot Allows you store the Quick Reference Guide, CD,

Stacker Tray Allows the neat stacking of finished mail pieces

Clearance

Lever (two position)

your machine (see next page for details)

orange when your system is in "sleep" mode

Allows you to weigh a mail piece (your system can then calculate postage based on the service selected)

Opens up to allow replacement of the ink

cartridge (see Chapter 12, Maintenance)

Prevents spillage of ink

etc. for easy access.

Home - printer rollers engaged for processing

mail (normal)

Released - printer rollers disengaged; lower

portion of printer deck drops down so you can clear a stalled mail piece

Printer Deck Supports your envelope, post card or tape strip

Moistener Applies sealing fluid to the envelope flap (you

SV62261 Rev. A

NOTE: The machine won't process mail

when the lever is left in the released position.

as it passes un der the printer mechanism

can seal envelopes or leave them unsealed, depending on how you feed them)

2-3

2 • Getting to Know Your System

Parts of the Machine - DM400c

(shown with optional weighing platform)

2-4

(shown with optional weighing platform)

SV62261 Rev. A

2 • Getting to Know Your System

Parts of the Machine - DM400c (cont'd)

Item Part Description

Feeder Access

Cover Seal/No Seal

Lever LED Lights green when your system is on; lights

Ink Access

Cover Weighing

Platform (optional)

Ink Waste Tank Prevents spillage of ink

Control Panel Allows you to enter and set up information on

Clearance

Lever (two position)

Open this cover to access the moistener bottle

Allows you to turn envelope sealing on and off

orange when your system is in "sleep" mode

Opens up to allow replacement of the ink

cartridge (see Chapter 12, Maintenance)

Allows you to weigh a mail piece (your system can then calculate postage based on the service selected)

your machine (see next page for details)

Home - printer rollers engaged for processing

mail (normal)

Released - printer rollers disengaged; lower

portion of printer deck drops down so you can clear a stalled mail piece

Printer Deck Supports your envelope, post card or tape strip

Tape Feeder Holds and feeds tape strips for printing

Moistener Applies sealing fluid to the envelope flap (you

Side Guide Reduces the skewing of pieces of mail as you

Feeder Deck Supports your envelope, post card or tape strip

Storage Slot Allows you store the Quick Reference Guide, CD,

Stacker Tray Allows the neat stacking of finished mail pieces

SV62261 Rev. A

NOTE: The machine won't process mail

when the lever is left in the released position.

as it passes un der the printer mechanism

can seal envelopes or leave them unsealed, depending on the position of Seal/No Seal lever)

feed them into the feeder.

as it waits to be fed into the printer mechanism.

etc. for easy access.

2-5

2 • Getting to Know Your System

Control Panel

Item Part/Key Description

Tape Key Allows you to print tape strip(s)

Lock/Power Key Allows you to power up or power down machine.

If the lock code feature has been enabled, you can either power down the machine or put the machine into lock-down mode. In lock-down mode, access to the machine requires entering a four-digit lock code.

Screen Selection

Keys

Operator Display Shows the current status of your system and

Up/Down Arrows

(Scroll Keys) Alpha/Numeric

and QWERTY Keypads

Allows you to select a line (one key for each line) on the operator display. Whenever the left arrow (◄) occupies the first position in one of the display lines, you may press the corresponding Screen Selection key to select that line.

prompts you through all operations

Allows you to scroll up and down through menu choices (when lit, it indicates more choices)

Allows you to type in numbers and letters for account names, postage values, and other information

2-6

SV62261 Rev. A

2 • Getting to Know Your System

Control Panel (cont'd)

Item Part/Key Description

Enter Key Allows you to accept an entry or choice.

Start and Stop

Keys

Feature Keys Allows you quick access to the key features on

Home Takes you back to the Home (date/postage) screen Normal Preset Allows you to recall a frequently used, predefined

Custom Preset Allows you to select from up to 10 predefined

Refill Postage Allows you to transfer funds from your Postage by

Funds Allows you to check your postage funds and

Weigh/Rate Allows you to weigh and calculate postage based

Menu Allows you to access system setup information

Allow you to start/stop the mailing system when running envelopes

the system. Pressing a Feature key takes you immediately to the top-level screen of the feature for that key.

setting (see Chapter 5, Normal and Custom Presets)

settings (see Chapter 5, Normal and Custom

Presets)

Phone account to your meter (see Chapter 6, Adding Postage)

number of mail pieces processed (see Chapter 6, Adding Postage)

on service selected (see Chapter 3, Running Mail)

such as date, time, postage, accounts, passwords,

etc. (see Chapter 7, System Options)

IMPORTANT: When you press one of the Feature keys, any entry in the preceding screen is lost unless you have ﬁ rst pressed the Enter key to conﬁ rm the entry. For example, if you entered an account name on one screen and then immediately pressed another Feature key, the account name will not be recorded by the system.

SV62261 Rev. A

2-7

2 • Getting to Know Your System

Connections on Back of Machine

Item Part Description

Phone Jack Allows you to connect to an analog phone line

USB Ports Used to connect to:

Power

Receptacle

via a standard RJ-11 phone plug (the same as a Fax machine) and connect to the Pitney Bowes Data Center to download postage and software

updates (see also Chapter 6, Adding Postage).

• an external printer to print report data

• an external weighing platform (scale)

• the Pitney Bowes Data Center via the Internet using either a USB network adapter (known as "Constant Connection") or a USB cable connected to a Windows PC that has Internet access (known as PC Meter Connect™"). See

Chapter 6, Adding Postage for more information.

Connects to AC power cord (supplied)

2-8

SV62261 Rev. A

3 • Running Mail

DM300c

DM400c

This chapter explains how to run mail, your printing options, and using the optional weighing platform.

Home Screen......................................................................3-2

Checking Funds (Postage) Availability in Machine .............3-2

Applying Postage................................................................3-3

Keying In the Postage Directly .....................................3-4

Entering Weight Manually ...........................................3-4

Using the Optional Weighing Platform .........................3-5

Processing Letter Mail ........................................................3-6

Manually Feeding Envelopes (DM300c) ......................3-6

Automatically Feeding Envelopes (DM400c) ...............3-7

Processing Flats, Packages, or Non-Letter Mail ................3-8

Printing a Single Tape ..................................................3-8

Printing Multiple Tapes .................................................3-8

Selecting an Account to Track Postage ..............................3-9

Using Differential Weighing ..............................................3-10

Checking and Clearing the Batch Count ..........................3-13

Viewing (Checking) the Batch Count .........................3-13

Printing the Batch Count ............................................3-14

Clearing the Batch Count ...........................................3-15

3-1SV62261 Rev. A

3 • Running Mail

Home Screen

When you power up your system, the Home screen ap pears on the operating display. If your sys tem has been set up to require a Lock Code or password, you are prompted to enter it.

A typical Home screen is show below (your screen may vary slightly if you had not purchased the optional accounting feature or weighing platform):

Key In Postage $0.00 Jun 05 2009

◄ ACCOUNT : None ◄ CLASS : None ◄ AD : None ◄ INS : None

The Up/Down arrow keys are lit up (green) when there are additional menu options.

Checking Funds (Postage) Availability in Machine

It is a good idea to check the amount of funds (postage) in your meter before running your daily mail.

1. Press Funds.

2. View funds used and pieces processed.

Funds

Available : $204.94 Used : $17.06 Total Pieces : 130 Ctl Sum : $222.00

More Options (Menu)

3. Press the down arrow key to view additional information.

Funds

Batch Value : $ 11.65 Batch Count : 3

More Options (Menu)

3-2

SV62261 Rev. A

3 • Running Mail

Applying Postage

There are several ways you can apply postage using your mailing system:

• Key in the postage directly from the keyboard when you already know the amount

• Enter the weight of the mail piece manually and have the system calculate the postage amount using the system's internal rating feature

• Place the mail piece on the integrated weighing platform (if purchased) and have the system calculate the weight and then postage amount using the system's internal rating feature

Each method is described in its own section that follows.

NOTE 1: To apply postage for large pieces and parcels that can't

be run through the machine, use the optional tape strips (see

Chapter 14, Supplies and Options for ordering tape strips). Apply

the postage tape strips on the mail piece or parcel in the proper location.

NOTE 2: The system allows you to enter either a ZIP Code or a

Zone number for those USPS classes and services that require a destination entry (e.g. Priority class over 1 lb.). When prompted to enter a destination in these cases, you may either key in the one-digit Zone number (0-8) and select "This is Zone" or key in the 5-digit ZIP Code and select "This is a ZIP Code".

SV62261 Rev. A

3-3

3 • Running Mail

Applying Postage (cont'd)

Keying In the Postage Directly

1. From the Home screen, en ter the post age us ing the nu mer ic keys. You do not need to enter the decimal point.

2. Press Enter or select "Accept" to confirm the amount.

Key In Postage $0.00 Jun 05 2009

◄ ACCOUNT : None ◄ CLASS : None ◄ AD : None ◄ INS : None

Refer to Using Envelopes to Print Digital Indicia or Using Tapes to Print Digital Indicia in this chapter for information on the envelope

feeding and tape strip printing options for your system.

Entering Weight Manually

This procedure is used when you already know the weight of a mail piece and you are not using the optional weighing platform.

1. Press Weigh/Rate.

2. Select “Enter Weight Manually”.

Manual Weight

Enter Pounds

lb 0.0 oz

◄ Edit Ounces ◄ Accept

3. Key in pounds.

4. If necessary, select “Edit Ounces”, and then key in ounces.

5. Select "Accept”.

3-4

SV62261 Rev. A

3 • Running Mail

Applying Postage (cont'd)

Using the Optional Weighing Platform

1. Make sure weighing platform is activated. See Chapter 11, Scale Options to turn your weighing platform on, if necessary.

2. Place mail piece on weighing platform (you will see “lb. and oz” under the "Scale" on the display). The weight of the mail piece will appear on the top-line of the display and valid classes and rates for this weight valid are displayed.

Select Class

0 lb 0.5 oz

◄ 1st Class : $xx.xx ◄ Priority : $xx.xx ◄ Pkg Service ◄ Express

3. Select the desired class by pressing the key next to the class name (use the scroll keys to see additional rates).

NOTE: If you are unsure if a particular class is valid for your

mail piece, call your local post ofﬁ ce or visit www.USPS.com.

4. If there is no value next to the class name, more information is needed. Follow the prompts for the options and/or services available for this class of service. The last screen is usually "Services" which lists special services such as COD and Insurance.

1st Class $0.44 Select Extra Services

◄ Insurance ◄ COD ◄ E-Certified : $xx.xx ◄ Certified : $xx.xx

Done [Enter]

5. Press Enter when finished selecting all the class options and fees.

Refer to Using Envelopes to Print Digital Indicia or Using Tapes to Print Digital Indicia in this chapter for information on the envelope

feeding and tape strip printing options for your system.

SV62261 Rev. A

3-5

3 • Running Mail

Processing Letter Mail

Manually Feeding Envelopes (DM300c)

1. If using the moistener, place flap along moistener and move towards the right.

2. Place the envelope up against the registration wall of the sys tem and slide it to the right until the sys tem grasps it. The system prints the dig i tal indicia and ejects the envelope.

Registration Wall

3-6

reet

Smi

321

Jone

Town

Sue

Rte

Her

S 123

n St

John

, 54

n, U

Mai

Mr.

Tow

1925

Your

SV62261 Rev. A

3 • Running Mail

Processing Letter Mail (cont'd)

Automatically Feeding Envelopes (DM400c)

1. Tap lead edges and top edges of envelopes on table.

2. Shingle envelopes (slant the stack as shown) so the bottom envelope feeds first. All envelopes should be the same size.

3. Load envelopes onto the feeder with the flaps down and fac ing the rear wall. Mail must contact the feed rollers.

4. Slide the side guide up to the envelopes. Leave space (about the thickness of a dime) between the side guide and the envelopes to ensure feeding is not restricted.

Start key

reet

S 123

Smi

n St

n, U John Mai

Tow

Mr.

1925

Your

Side Guide

5. Press Start. The system automatically feeds the envelope, prints

the digital indicia and ejects the envelope.

SV62261 Rev. A

3-7

3 • Running Mail

Processing Flats, Packages, or Non-Letter Mail

If your mail piece is too thick to pass through the feeder (non-Letter size), you can use a tape strip to print the indicia on, then apply it to your mail piece.

Printing a Single Tape Strip

1. Push the tape lever to the right and drop tapes down into the slot.

NOTE: The printable side of the tape should be facing

towards the control panel display (to the right).

2. Press Tape when ready to print. By default, a single tape will be

printed.

Printing Multiple Tape Strips

NOTE: Ensure the system is conﬁ gured to print multiple tapes.

Refer to Chapter 7, System Options, "Conﬁ guring the Tape

Button" for more information.

• If the system is ready to print postage and on the Home screen,

simply type in number of tapes you wish to print and press Tape OR

• Press Tape. You will be prompted to enter the tape quantity.

Press Start to begin printing tapes.

3-8

SV62261 Rev. A

3 • Running Mail

Selecting an Account to Track Postage

You can select an account to track postage if one of the optional

departmental accounting features is turned on. See Chapter 8, Standard Accounting Option, for additional information.

1. From Home screen, press the selection key next to Account. The "Select Account" screen displays

Select Account Current: None

9 None 0

◄ Sales 1 ◄ Engineering 2 ◄ Marketing 3

(Use Keypad)

2. Press the down arrow key to see more choices (if lit). To select an account:

A. You may either key in the first digit of the account number if

you know it and press Enter, OR

B. Use the appropriate selection key next to the display.

3. If a password has been assigned to this account, you will be prompted to enter one. Key in the four-digit password if necessary.

4. You return to the Home screen with the name of the account listed (the example below shows "Sales" as the account chosen).

Key In Postage $0.44 Jun 05 2009

◄ Account : Sales ◄ Class : None ◄ Ad : None ◄ Inscrip. : None

SV62261 Rev. A

3-9

3 • Running Mail

Using Differential Weighing

Differential Weighing is an optional feature that allows you to place all your mixed weight mail on the scale and have the system automatically calculate the correct weight as you remove each mail piece. It is a fast and convenient method for processing mixed weight, but same class mail.

1. Select the Account (if applicable), the Class and any other options desired for these mail pieces.

NOTE: If you are unsure if a particular class is valid for your

mail piece, call your local post ofﬁ ce or visit www.USPS.com.

2. Press Enter (for "Done") when finished entering all the options and fees.

3. Press Weigh/Rate.

4. Select “Differential Weighing”.

Weight/Rate

Current: 0lb 0.0oz

◄ Zero the Scale ◄ Rate the Mail on Scale ◄ Enter Weight Manually ◄ Differential Weighing

5. At the "Start Differential Weighing" screen, place the items on the scale.

Start Differential

Weighing

Place all mail on scale.

◄ Exit Diff. Weighing

3-10

SV62261 Rev. A

3 • Running Mail

Using Differential Weighing (cont'd)

6. The total weight of the mail peices are displayed. As prompted, remove one item from the scale.

Remove One Mail Piece

From the Scale

Total weight: 0lb 2.oz

◄ Exit Diff. Weighing

7. A ready to print postage screen displays, which includes the class and other settings you've chosen and weight of the item removed.

Diff. Weight $0.61 0lb 2.0 oz Jun 05 2009

◄ ACCOUNT : Sales ◄ CLASS : 1st Cl ltr ◄ AD : None ◄ INS : None

8. Remove the top item from the stack and:

DM300c - If using the moistener, place flap along moistener and

move towards the right.

DM400c - Load the envelope onto the feeder with the flap down

and fac ing the rear wall.

9. DM300c - Place the envelope up against the registration wall of the sys tem and slide it to the right until the sys tem grasps it. The system prints the meter stamp and ejects the envelope.

DM400c - Slide the side guide up to the envelope. Leave space

(about the thickness of a dime) between the side guide and the envelope to ensure feeding is not restricted. Press Start. The system automatically feeds the envelope, prints the digital indicia and ejects the envelope.

10. The same screen from Step 6 appears.

Repeat steps 6 -10 for each item that needs postage.

SV62261 Rev. A

3-11

3 • Running Mail

Using Differential Weighing (cont'd)

11. When you have removed the last item from the scale, the "Last Item" screen displays.

Last Item

Print postage for last item removed?

◄ Yes

◄ No, Do not print

Select "Yes" to rate the item or "No, Do not print".

12. The same screen from Step 5 appears.

Select "Exit" to leave the Differential Weighing mode OR Place additional items on the scale and repeat steps 6 -10 for

each item that needs postage.

3-12

SV62261 Rev. A

3 • Running Mail

Checking and Clearing the Batch Count

Your system has the ability to keep track of batches of mail if desired. You may use this feature to track the amount of mail going out per day, per week, per month, etc. The system stores the postage value and piece count in for ma tion in a "batch register". You can view and print the batch register values at any time. You can also clear/ reset the batch register to zero when necessary.

Viewing (Checking) the Batch Count

1. Press Funds.

2. Press the green down arrow key to scroll through the menu and view the Batch Count information. (Batch Count is the last item in the Funds menu list.)

Funds

Batch Value : $ 11.65 Batch Count : 3

Funds Options (Menu)

3. Press Home to return to the Home screen.

SV62261 Rev. A

3-13

3 • Running Mail

Checking and Clearing the Batch Count (cont'd)

Printing the Batch Count

1. Press Funds.

2. Press Menu and select "Print Funds Report".

3. When prompted either:

• Insert an envelope (DM300c): Place the envelope up

against the back wall of the sys tem and slide it to the right until the sys tem grasps it.

• Automatically feed an envelope (DM400c): Load envelope

onto the feeder and press Start.

• Press the Tape button.

The Funds Reports is printed (see sample below) and the

envelope/tape strip is ejected.

4. Press Home to return to the Home screen.

JUN 05 09

Used: $065.390 Available: $10333.610 Total Pieces: 6765

Funds

Report

Control Sum: $10399.000

Batch Count: 1 Batch Value: $000.000 PBP Serial Number: 8030397

4: 13P

Used – the total of all postage ever used in the meter Available – the amount of postage left in the meter Total Pieces – the total number of mail pieces run through the

meter that had postage applied

Control Sum – the total of all postage refills for the meter and equals

the amount Used plus Available. This is a postal requirement that

verifies an accurate accounting of the postage in your machine.

Batch Count – the number of mail pieces that had postage

applied since the last time the batch count was cleared

Batch Value – the amount of postage applied since the last time

the batch value was cleared

PBP Serial No. – serial number of this meter (normally meter

number)

3-14

SV62261 Rev. A

3 • Running Mail

Checking and Clearing the Batch Count (cont'd)

Clearing the Batch Count

IMPORTANT: Make sure you really want to clear the batch count; once you do, you can't re store the data.

1. Press Funds.

2. Press Menu and select "Clear Batch Value".

3. At the Confirm Clear prompt, select "Yes, Clear Value" to confirm. The batch value and batch piece registers return to zero.

4. Press Home to return to the Home screen.

SV62261 Rev. A

3-15

3 • Running Mail

This page was put in as a placeholder so you can print this entire guide in a duplex (double-sided) mode while keeping the proper page positions.

3-16

SV62261 Rev. A

4 • Printing Options

DM300c

DM400c

This chapter explains your printing options for incoming and outgoing mail.

Printing Options Overview ..................................................4-2

Sections of the Meter Stamp ..............................................4-3

Printing a $0.00 Meter Stamp .............................................4-3

Auto-Advance of Printed Date for the Meter Stamp ...........4-3

Manually Changing Printed Date for the Meter Stamp .......4-4

Sealing Envelopes without Printing a Meter Stamp............4-5

DM300c Only ...............................................................4-5

DM400c Only ...............................................................4-5

Printing the Date and Time, Ad or Text (no meter stamp) ...4-6

Omitting/Restoring Day or Date on the Meter Stamp .........4-7

Adjusting Horizontal Print Position of Indicia ......................4-7

Adding/Removing a Postal Inscription to Meter Stamp ......4-8

Adding/Removing an Envelope Ad to the Meter Stamp .....4-9

4-1SV62261 Rev. A

4 • Printing Options

Printing Options Overview

There are various printing options available when processing mail through the system. You can:

• Seal the envelope without printing the meter stamp.

• Print the date and time, an advertisement, or text on mail.

• Set or advance the date.

• Omit day or date when printing an indicia.

• Adjust the horizontal print position of the indicia on the mail.

• Print/download a postal inscription.

• Print/download an envelope advertisement Many of these settings are available by pressing Menu and selecting

"Printing Options" (see below).

Printing Options

◄ No Printing (Seal Only) ◄ Text-Ad-Date-Time Mode ◄ Set or Advance Date ◄ Omit Day/Date/Other

◄ Set Printing Position

4-2

Printing Options

SV62261 Rev. A

4 • Printing Options

Sections of the Meter Stamp

These are the sections that make up the meter stamp printed on your mail piece.

Inscription*

Meter Serial

Number

Postage Value

Applied

Envelope Ad

Datamatrix Barcode

ZIP Code Origination

Date

Optional Printing Required Printing

*required only for certain classes of mail

Printing a $0.00 Meter Stamp

If you want to check the ink imprint (meter stamp) on your machine, you can generate a $0.00 meter stamp for this purpose. At the Home screen, simply press Zero, then press Enter, and slide an envelope (or tape strip) through the machine.

Auto-Advance of Printed Date for the Meter Stamp

The system is set from the factory to automatically advance the printed date on the meter stamp (as well as its internally held date) when the system time reaches 12:00 AM. However, you may change the time of day when the auto-advance of the date occurs (see

Chapter 7, System Options for more information).

SV62261 Rev. A

4-3

4 • Printing Options

Manually Changing Printed Date for the Meter Stamp

You may want to advance the date printed on the meter stamp if it is after normal business hours and you want to prepare outgoing mail for a future business day's mailing.

IMPORTANT:

• Changing the printed date does not change the meter's internally held date.

• You can always return the printed date to the current date.

• You cannot change the printed date to a date earlier than the meter's internally held date (in an effort to "backdate" the mail).

• Accounting data is posted on the actual date the mail piece is

run (per the internal clock/calendar in the mailing system), not by the date printed on the meter stamp.

1. Press Menu.

2. Select “Printing Options”.

3. Select "Set or Advance Date". The system displays the current date in MMM DD YY format. You may either:

• Select "Set to today's date". You will be returned to the Home

screen with the current (today's) date set.

• Select “Advance one day” to advance date one day for each

pressing of the key.

• Select "Specify days to advance" and key in a number (from

1-30) representing the number of days you want to advance the date, then select “Accept”.

4. Select “Continue”. The new date now shows in the Home screen.

5. To set the date on your mail back to the current date, press Menu, select “Printing Options”, and then “Set to todays date”.

4-4

SV62261 Rev. A

4 • Printing Options

Sealing Envelopes without Printing a Meter Stamp

DM300c Only

You can use your DM300c as an envelope sealer to seal preaddressed envelopes without printing a meter stamp.

1. Press Menu.

2. Select "Printing Options."

3. Select "No Printing (Seal Only)."

4. Place flap along moistener and move towards the right.

5. Slide the envelope to the right until the sys tem takes hold of it. The system seals and ejects the piece.

6. Select “Return to Normal Mode” when finished to return you to the Home screen.

DM400c Only

You can set up your mailing system to seal envelopes with out printing a digital indicia on them.

1. Press Menu.

2. Select "Printing Options."

3. Select "No Printing (Seal Only)."

4. Load unsealed envelopes onto the feeder and press Start.

SV62261 Rev. A

4-5

4 • Printing Options

Printing the Date and Time, Ad or Text (no meter stamp)

You may want to use this feature to time-stamp incoming mail or sensitive documents, or to include an ad or text to outgoing letters already having a meter stamp.

1. Press Menu.

2. Select "Printing Options."

3. Select "Text-Ad-Date-Time Mode."

When Ready Insert

Envelope or Press Tape

◄ Date-Time : Print ◄ Ad : None ◄ Text : None ◄ Return to Normal Mode

Text-Ad-Date-Time screen on Manual Feed System

• Date-Time -This option allows you to toggle between "Print"

and "Do Not Print."

• Ad - This option allows you to select an advertisement to

print on the envelope/tape.

• Text - This option allows you to select a preconfigured text message to print on the envelope/tape. Refer to Chapter 10, Text Messages for more information about configuring text

messages.

4. To manually feed envelopes (DM300c): Place the envelope up

against the registration wall of the sys tem and slide it to the right until the sys tem grasps it. The system prints the dig i tal indicia and ejects the envelope.

To automatically feed envelopes (DM400c): Load envelopes

onto the feeder and press Start. The system automatically feeds the envelope, prints the digital indicia and ejects the envelope.

To print tapes: Press Tape. Enter the number of tapes and press

Start.

NOTE: Make sure you orient the mail piece so the date and

time prints on a blank section of the mail piece.

5. Select “Return to Normal Mode” when finished to return to the Home screen.

4-6

SV62261 Rev. A

4 • Printing Options

Omitting/Restoring Day or Date on the Meter Stamp

For most mailings, you normally print the date as part of the meter stamp. However, for certain classes of mail, you may want to turn off the date. Call your local post office or visit www.USPS.com for further information.

1. Press Menu.

2. Select "Printing Options".

3. Select "Omit Day/Date/Other".

4. Select either "Omit Date" or "Omit Day" to toggle between "Yes" and "No".

NOTE: An option that is

Omit Day/Date

◄ Omit Date : ◄ Omit Day :

Done [Enter]

No No

5. Press Enter. You will return to the Home Screen.

Adjusting Horizontal Print Position of Indicia

You may need to adjust slightly the left/right print position of the indicia on a mail piece.

1. Press Menu.

2. Select "Printing Options".

3. If necessary, press the green down arrow key to scroll through the menu screens. Select “Set Printing Position.”

set to "Yes" will not be printed. You can elect to omit either the day or date, but not both.

Horizontal

Printing Position

Distance from right edge

(5 - 25 mm)

◄ Accept

4. Key in the print distance from the right edge of the envelope to the indicia (from 5-25 mm).

5. Select "Accept" or press Enter to return to the Home screen.

SV62261 Rev. A

4-7

4 • Printing Options

Adding/Removing a Postal Inscription to Meter Stamp

IMPORTANT:

The postal inscription that prints on the meter stamp is a separate setting from the postal class you have chosen to rate your mail piece. The two normally should match for your mail piece. However, changing one on your meter does NOT automatically change the other. You need to change each in their separate settings (see

Chapter 3, Running Mailing for changing the postal class for rating).

1. From Home screen, select "Inscrip.”

Select Inscription

Current: None

9 None 0

◄ First Class 1 ◄ Presort 1st Cl 2 ◄ Non Profit Org 3

(Use Keypad)

2. The "Select Inscription" screen displays. You may either:

A. Key in the inscription number and then press Enter to select

the inscription.

B. Scroll through inscriptions and then select the inscription.

3. You return to the Home screen with the name of the inscription listed.

Downloading a Postal Inscription into Your Machine

Your system comes pre-loaded with certain postal inscriptions. If you

want another postal inscription, contact Pitney Bowes (see page v).

Inscriptions can be purchased and downloaded directly into your meter.

NOTE: Your inscription must be purchased and the machine must be

connected to Pitney Bowes Data Center for this download procedure:

1. Press Menu.

2. If necessary, press the green down arrow key to scroll through the menu screens.

3. Select "Data Center Options".

4. Select "Check for Updates". The system automatically dials in to the center.

5. After connection is made, follow the prompts. The appropriate files are downloaded and you return to the Home screen.

4-8

SV62261 Rev. A

4 • Printing Options

Adding/Removing an Envelope Ad to the Meter Stamp

1. From Home screen, select “Ad”.

Select AD

Current: None

9 None 0

◄ Addr SV Request 1 ◄ Return Request 2 ◄ Seasons Greetings 3

(Use Keypad)

2. The “Select Ad” screen displays. You may either:

A. Key in the Ad number and then press Enter to select the ad. B. Scroll through ads and then select the ad.

3. You return to the Home screen with the name of the account listed.

Downloading an Envelope Ad into Your Machine

Your system comes pre-loaded with several envelope ads. If you

want another envelope ad, contact Pitney Bowes (see page v).

Ready-made items can be purchased and downloaded directly into your meter. We can also work with you to create custom ads.

NOTE: Your ad must be purchased and the machine must be

connected to Pitney Bowes Data Center for this download procedure.

1. Press Menu.

2. If necessary, press the green down arrow key to scroll through the menu screens.

3. Select "Data Center Options".

4. Select "Check for Updates". The system automatically dials in to the center.

5. After connection is made, follow the prompts. The appropriate files are downloaded and you return to the Home screen.

SV62261 Rev. A

4-9

4 • Printing Options

This page was put in as a placeholder so you can print this entire guide in a duplex (double-sided) mode while keeping the proper page positions.

4-10

SV62261 Rev. A

5 • Normal and Custom Presets

DM300c

DM400c

This chapter discusses the Normal and Custom Presets feature available on your machine.

What is a Preset? ...............................................................5-2

Why Should I Use Presets?................................................5-2

Why Should I Use a USPS® “Class” in my Preset? ............5-2

Normal Preset.....................................................................5-3

Selecting a Normal Preset ...........................................5-3

Defining New Values for the Normal Preset .................5-3

Custom Presets ..................................................................5-5

Selecting Custom Presets ............................................5-5

Viewing a Custom Preset ............................................5-5

Defining Custom Presets .............................................5-6

Editing a Custom Preset Name ....................................5-8

Overwriting (Save New Settings for) Custom Preset ...5-8

Deleting a Custom Preset ............................................5-9

5-1SV62261 Rev. A

5 • Normal and Custom Presets

What is a Preset?

A preset is very similar to a “shortcut” on your computer. It recalls a setting that already contains the postage class, the postage value, fees for special service such as Delivery Confirmation, and possibly other values.

Your machine has two types of presets, Normal and Custom; and they actually work the same way. The Normal Preset is simply the “most frequently used” preset, and contains the values that always appear on your machine when it is first powered on or after it awakens from a "sleep" mode. Generally, Custom Presets contain more postal parameters than the Normal Preset, and are used less frequently.

Why Should I Use Presets?

Presets save you time. You don’t have to concern yourself with individually selecting the class, special services, etc. – all that information is automatically contained in the preset.

The Normal preset is generally set to the most commonly printed postage value you use in your home or office. Many of our customers choose to set the Normal preset for First Class Letter, since that is the cost of mailing a 1-ounce, First Class letter.

Why Should I Always Include a USPS® “Class” in my Preset?

The advantage of including a Class as part of your Preset is that anytime there is a USPS® rate change, when you download the new rates into your meter, your Preset will automatically be updated with the new rate, if applicable. If there is no Class associated with your Preset, the system has now way of knowing which value to update.

For example, if you define your Normal Preset to be just a value (e.g. $0.42) but no class, your machine has no way of updating this value when new rates become effective. In this scenario, it is your responsibility to manually update your preset (e.g,. from $0.42 to $0.44) when the rates change. By using a class in the Preset, however, you can avoid potentially incorrect values being applied to your mail that may result in mail being returned to you by the USPS®.

5-2

SV62261 Rev. A

5 • Normal and Custom Presets

Normal Preset

Normal Preset comes pre-configured. You can change these settings by re-defining new values (vs. editing existing values) by following the procedure below.

IMPORTANT:

• You cannot delete the Normal Preset, but you can define new values for the Normal Preset based on the current condition of the machine.

• The Normal preset displays after you turn on your machine or after you activate the machine from "sleep" mode.

• When a rate change become effective, always check the post age values assigned to all presets to make sure that they comply with the new rates.

Selecting the Normal Preset

To select the Normal Preset, press Normal Preset.

Defining New Values for the Normal Preset

To define new settings (change the settings) for the Normal Preset:

1. Establish the proper settings on the machine (such as 1st Class letter, No Ad, etc.) that you want the preset to contain.

2. Press Menu.

3. Press the green down arrow key to scroll through the menu screens.

4. Select "Preset Options."

5. Select "Set Normal Preset". The Confirm Current Settings screen displays.

6. You will be prompted if all current settings are correct. A. If you select "Yes" the new settings are saved and you return

to the preset options screen.

B. If you select "Not Sure, View Settings", the system will

display the preset name and the current settings. Press the down arrow key to see the remainder of the defined settings.

NOTE: The values that display will vary, depending upon the

settings you have established on the machine. The Account ﬁ eld is not displayed for the Normal Preset.

SV62261 Rev. A

5-3

5 • Normal and Custom Presets

Normal Preset (cont'd)

Defining New Values for the Normal Preset (continued)

View Settings

Preset: Normal Preset

Postage : $ 0.00 Class : None ZIP/Zone : None Fees : $ 0.00

Select This Preset [Enter]

View Settings

Preset: Normal Preset

AD : None INS : None Text Msg : None Date : ON

Select This Preset [Enter]

View Settings

Preset: Normal Preset

Hor. Pos : 9 Weight : None Mode : Key In

Select This Preset [Enter]

7. Press Enter when done viewing the preset settings:

A. If you want to use the preset as is, select "Yes". B. If you do not want to use the preset as is, select "Exit" to

return to the "Preset Options" screen.

8. Press Home to return to the Home screen.

5-4

SV62261 Rev. A

5 • Normal and Custom Presets

Custom Presets

You have the option of viewing, editing the name of, overwriting (save new settings for), or deleting a Custom Preset as necessary.

IMPORTANT:

When a rate change becomes effective, always check the post age values assigned to all presets to make sure that they comply with the new rates.

Selecting Custom Presets

1. Press Custom Presets.

2. The display lists all presets created on your system. Press the down arrow key to see additional choices (if available).

3. Select the preset you want to use. You return to the Home screen with the preset settings chosen.

Viewing a Custom Preset

1. Press Menu.

2. If necessary, press the green down arrow key to scroll through the menu screens.

3. Select "Preset Options."

4. Select "View Preset Settings". The display lists all presets.

5. Select the preset you want to view. The first screen of defined settings for the Custom Preset is listed. Press the down arrow key to see the remainder of the defined settings.

6. Press Enter when done viewing the preset settings.

SV62261 Rev. A

5-5

5 • Normal and Custom Presets

Custom Presets (cont'd)

Defining Custom Presets

To define (create) a new Custom Preset:

1. Establish the proper settings on the machine (such as No Ad, a class, a specific departmental account, etc.) that you want the preset to contain.

2. Press Menu.

3. Press the green down arrow key to scroll through the menu screens.

4. Select "Preset Options."

5. Select "Create New Custom Preset". The system will prompt for the name of this preset. Type in a name for the pre set. It can be up to 16 alpha/nu mer ic char ac ters long. When finished, select "Accept".

Preset Name

Enter Name:

Custom 1_

◄ Accept

6. You will be prompted if all current settings are correct. A. If you select "Yes" the new settings are saved and you return

to the preset options screen.

B. If you select "Not Sure, View Settings", the system will

display the preset name and the current settings. Press the down arrow key to see the remainder of the defined settings.

5-6

SV62261 Rev. A

5 • Normal and Custom Presets

Custom Presets (cont'd)

Defining Custom Presets (continued)

View Settings

Preset: Custom 1 Preset

Postage : $ 0.00 Class : None ZIP/Zone : None Fees : $ 0.00

Select This Preset [Enter]

View Settings

Preset: Custom 1 Preset

AD : None INS : None Text Msg : None Date : ON

Select This Preset [Enter]

View Settings

Preset: Custom 1 Preset

Account : Hor. Pos : 9 Weight : None Mode : Key In

Select This Preset [Enter]

7. Press Enter when done viewing the preset settings:

A. If you want to use the preset as is, select "Yes". B. If you do not want to use the preset as is, select "Exit" to

return to the "Preset Options" screen.

8. Press Home to return to the Home screen.

SV62261 Rev. A

5-7

5 • Normal and Custom Presets

Custom Presets (cont'd)

Editing a Custom Preset Name

You may change the name of a preset if you want.

1. Press Menu.

2. If necessary, press the green down arrow key to scroll through the menu screens.

3. Select "Preset Options."

4. Select "Edit Preset Name".

5. The display lists all the Custom Presets. Select the preset you want to edit.

6. The system will prompt for the new name of this preset. Key in the new name for this pre set. It can be up to 16 alpha/nu mer ic char ac ters long.

7. When finished, select "Accept". You return to the Preset Options menu.

8. Press Home to return to the Home screen.

Overwriting (Save New Settings for) a Custom Preset

Overwriting a preset allows you to save new settings to an existing Custom Preset.

IMPORTANT: Once you overwrite a preset, its values are gone. You can't recover an overwritten preset.

1. Establish the proper settings on the machine (such as No Ad, $.44 postage, a specific departmental account, etc.) that you want the preset to contain.

2. Press Menu.

3. If necessary, press the green down arrow key to scroll through the menu screens.

4. Select "Preset Options."

5. Press the down arrow key and select "Overwrite Preset". The display lists all presets.

6. Select the preset you want to overwrite.

7. At the "Confirm Current Selections" screen, select "Yes". The preset is overwritten with the new settings. You return to the Preset Options menu.

8. Press Home to return to the Home screen.

5-8

SV62261 Rev. A

5 • Normal and Custom Presets

Custom Presets (cont'd)

Deleting a Custom Preset

Deleting a preset removes all the settings assigned to it and removes it from the Presets Menu.

IMPORTANT: Once you deleted a preset, its values are gone. You can't recover a deleted preset.

1. Press Menu.

2. If necessary, press the green down arrow key to scroll through the menu screens.

3. Select "Preset Options."

4. Press the down arrow key and select "Delete Presets". The display lists all presets.

5. Select the preset you want to delete.

6. At the "Confirm Delete" screen, select "Yes, Delete". The preset is deleted. You return to the Preset Options menu.

7. Press Home to return to the Home screen.

SV62261 Rev. A

5-9

5 • Normal and Custom Presets

This page was put in as a placeholder so you can print this entire guide in a duplex (double-sided) mode while keeping the proper page positions.

5-10

SV62261 Rev. A

6 • Adding Postage/

Connecting to Data Center

DM300c

DM400c

This chapter explains how to add postage to your system using Pitney Bowes' Postage By Phone® service and connecting to the Pitney Bowes Data Center.

Postage and Your Machine.................................................6-2

Establishing Communications Between Your Machine and

the Pitney Bowes Data Center ...........................................6-2

Downloads from the Data Center to Your Machine ................6-3

Using Constant Connection to Establish Communications with

the Data Center ..................................................................6-6

Using PC Meter Connect™ to Establish Communications with

the Data Center ..................................................................6-7

Using an Analog Phone Line to Establish Communications with

the Data Center ..................................................................6-9

Checking Funds (Postage) Availability in Machine ...........6-10

Checking Your Postage By Phone® Account Balance ......6-11

Adding Postage ................................................................6-12

Printing a Funds Report....................................................6-14

Downloading Files or Updating System............................6-15

Settings for Connecting to the Data Center ........................6-16

6-1SV62261 Rev. A

6 • Adding Postage/Connecting to Data Center

Postage and Your Machine

Postage is stored internally in your meter. When you need to add more, you simply establish communications between your meter and the Pitney Bowes Data Center, and specify the amount of postage you wish to download. The postage is electronically transferred to your meter from your Pitney Bowes Postage By Phone payment account.

You must establish a Pitney Bowes Postage By Phone® meter payment account and have funds available in it before you can download the funds (for postage) to your meter. There are several ways you can arrange to have funds put in your Postage By Phone® meter payment account (send in a check, direct withdrawal, establish

credit, etc.). See the Pitney Bowes Contact List on page v to call for

further information.

Establishing Communications Between Your Machine and the Pitney Bowes Data Center

You can establish communications between your meter and the Pitney Bowes Data Center in three ways:

• Connect your machine to a LAN network that has Internet access. This is known as "Constant Connection" (see page 6-6).

• Install the PC Meter Connect™ software on a Windows PC that has Internet access and connect a USB cable between your meter and the PC (see page 6-7).

• Connect the meter to an analog phone line (Fax line) if you do not have Internet access via a LAN network or a PC (see page 6-9).

NOTE: Postage refills, software upgrades and rates

downloads will typically be much faster using an Internet connection.

meter

IMPORTANT:

For printing postage, the meter does not have to be connected to the Pitney Bowes Data Center. However, we recommended you keep your meter in a "ready-to-connect" state to the Pitney Bowes Data Center on a permanent basis (using on any of the above connection methods).

6-2

SV62261 Rev. A

6 • Adding Postage/Connecting to Data Center

Downloads from the Data Center to Your Machine

When you connect to the Pitney Bowes Data Center to add postage or perform other transactions, the Data Center may activate other downloads while the machine is connected. If some type of software/ postal update or download is available, a message stating so displays.

• If a download is not mandatory, you will be prompted with either “Get Update now” or “Skip; Get later”. Select the one that makes sense to you at that time.

• If a download is mandatory, only “Get Update now" displays and you must perform the download.

After the download has completed, a message stating so displays.

• If you need to reboot the system, the prompt "Restart now" displays. Select this to restart the system.

• If no rebooting is necessary, simply select "Continue" to return to the Home screen.

IMPORTANT:

You should not remove power or analog/Internet connection to the Pitney Bowes Data Center during a software upgrade or rates download.

Wait until the meter has finished processing before disconnecting the meter. You will know this has occurred when the meter's Home screen showing postage and date displays.

The following downloads/activities may occur when your system is connected to the Pitney Bowes Data Center:

System/Software Update

If there has been an important update to the software that runs your system, you will be notified that a required update is necessary.

Envelope Ads/ Postal Inscriptions

If you ordered new envelope advertisements or postal inscriptions, you will be notified that you can perform a download to obtain these.

SV62261 Rev. A

6-3

6 • Adding Postage/Connecting to Data Center

Downloads from the Data Center to Y our Machine (cont'd)

Upload Pending Electronic USPS® Confirmation Service Records

If you are using the optional USPS® Confirmation Services feature, your services records can be uploaded to USPS See Pitney Bowes publication SV61156 for more information on this

optional feature. Visit our website (see page v) and enter "SV61156" in

the search box on the home page to locate and view this document.

Postal/ZIP Code Update

If the Postal Code on record at the Pitney Bowes Data Cen ter does not match the Postal/ZIP Code of your system, the code will be down load ed into your system. (When a system is moved to a new Postal Code, the Data Cen ter en ters the new code into the record. The system is up dat ed when a con nec tion is made to the Data Cen ter.)

Postal Inspection

The USPS® requires a postal inspection of your machine every 120 days. This postal inspection requirement can be automatically met by connecting to the Pitney Bowes Data Center to check your Postage By Phone® meter payment account balance or to add postage to your meter.

NOTE: If the in ter val between inspections is more than 90 days,

your machine's dis play prompts "In spec tion Due." If the interval be tween inspections is more than 120 days, the dis play prompts "Inspection Required." At this point, you won't be able to use your mailing system until your system is inspected. In either case, to sat is fy the postal inspection requirement, simply:

• Follow the prompts on the "Inspection Due" screen, or

• Press Refill Postage and select "Check PBP Account

Balance" (which will not decrease or change the funds in your account).

for processing.

6-4

SV62261 Rev. A

6 • Adding Postage/Connecting to Data Center

Downloads from the Data Center to Y our Machine (cont'd)

Postal Rate Update

Postal rates change periodically by the USPS®. If new rates are available, you can download them quickly and easily directly from the Pitney Bowes Data Center. The new rates are normally available for download at least seven days before the effective date.

The display tells you when a Rate Change up date is com plete. It also tells you if the up date is im me di ate or takes effect at a later date by listing the new date. Once the effective date has been reached, the system automatically switches to the new rates.

NOTE: If you decide to take the update and the rates go into

effect in the future, you will not be printing postage at the new rates until the effective date is reached.

If the rate for a First Class let ter has changed and is ef fec tive im me di ate ly, a screen dis plays showing the present preset post age and asks you if you want to re set the nor mal pre set post age. Press En ter. A screen displays for you to en ter the new rate.

NOTE: When a Rate Change update takes place it may also

affect other pre sets you have set in your mailing machine. You must check all your presets to insure that they con form to the

new rates. See Chapter 5, Normal and Custom Presets for

instructions on changing pre set values.

As part of downloading the new rates, we recommend that you print the last rates update report (see figure below) when prompted.

System will begin using new rates on the date effective. Description Version Effective Meter No.: 3231234

Zip/Zone C .01 DEC 06 07 Page 1 of 1 US Rates F .02 MAY 12 08

Update

Last Rates

Downloaded: SEP 10 08 11:59A

Printed: SEP 10 08 12:05P

Description – the specific type of rate that is affected Version – the alpha-numeric identifier used for this rate Effective Date – the date the new rate takes effect Meter No. – the serial number of this meter Downloaded – the date and time the new rates were downloaded

into the machine

Printed – the date and time this report was printed

SV62261 Rev. A

6-5

6 • Adding Postage/Connecting to Data Center

Using a LAN Network (Constant Connection) to Establish Communications with the Data Center

Constant Connection is a feature that allows you to connect your system to the Pitney Bowes Data Center via a LAN network that has Internet access. Internet connection is normally much quicker than using the analog phone line option to download postage and software updates to your machine.

To use, plug one end of the Ethernet cable (supplied) to your Internet LAN network port and the other end to the USB adapter which plugs into the USB port on the back of the machine (see figure below).

You may leave this connected on a permanent basis; hence the name "constant connection".

USB network adapter plugs in here.

LAN Internet Cable

6-6

SV62261 Rev. A

6 • Adding Postage/Connecting to Data Center

Using PC Meter Connect™ to Establish Communications with the Data Center

With PC Meter Connect™, you can do postage refills and meter updates quickly and conveniently using your PC's Internet connection.

You simply load the PC Meter Connect included in your starter kit into a Windows PC with an Internet connection (broadband, DSL, network, etc.) and connect a USB cable between your meter and a PC. After installation, a shortcut icon for PC Meter Connect icon appears on the system tray, usually in the lower right corner of your desktop screen (see figures below).

Desktop Shortcut Icon

Thereafter, the program is loaded in the background automatically when you boot up your computer. You will know this by seeing the PC Meter Connect™ icon in the system tray.

NOTE: No screens or windows display when you click the desktop

shortcut icon. However, if the PC Meter Connect™ software was not running for some reason (you'll know this when you don't see the PC Meter Connect™ icon in the system tray), clicking on the desktop icon will restart the software. Alternately, you may click on the Start button > All Programs > Pitney Bowes > PC Meter Connect. A PC Meter Connect™ icon will then appear in system tray.

™

displays on your PC desktop and an

PC Meter Connect™ Icon in System Tray

™

software from the CD

Several messages display from PC Meter Connect icon in the system tray:

• "Meter detected" displays when you connect your meter to the PC (after it had been disconnected).

• "Meter is not detected" displays when you disconnect your meter from the PC. The red "x" stays on the icon thereafter.

SV62261 Rev. A

6-7

6 • Adding Postage/Connecting to Data Center

Using PC Meter Connect™ to Establish Communications with the Data Center (cont'd)

If you right-click on PC Meter Connect™ icon in the system tray, you can access several options for the PC Meter Connect™ software.

Options Screen for PC Meter Connect™

Right Click on PC Meter Connect Icon in System Tray

Option Description

Update PC Meter Connect

Internet Settings... Allows you to change your Internet settings for best

™

Connects you to a Pitney Bowes website for the latest version of the PC Meter Connect™ software

™

operation with PC Meter Connect

Troubleshooting for more details)

(see Chapter 13

™

About PC Meter Connect

About Your Meter Displays whether or not the meter is connected to

Exit Exits the program (to restart, simply click on the PC

6-8

™

Lists the PC Meter Connect™ software version

your PC; also allows access to a PDF version of this Operator Guide.

contact Pitney Bowes

™

Meter Connect

desktop icon)

SV62261 Rev. A

6 • Adding Postage/Connecting to Data Center

Using an Analog Phone Line to Establish Communications with the Data Center

If you do not have Internet access available, you may establish communications to the Pitney Bowes Data Center using an analog phone line. The following are usually analog phone lines:

• Fax lines

• Residential phone lines

• Lines used by modems or credit card readers

Plug the telephone line (supplied) into the con nec tor on the back

of the meter (see Chapter 2, Getting to Know Your System). Use a

dedicated analog phone line if possible (one that is not shared with other devices) to avoid possible issues.

IMPORTANT:

• Phone systems installed in some businesses are not analog and may damage your system. If you are unsure about your phone line, contact your telephone company or local network administrator.

• If you have a DSL line and want to connect your meter using the analog phone jack on the back for the meter, you should install a DSL filter obtained from your DSL provider before connecting the meter.

• You should not remove power or analog/Internet connection to the Pitney Bowes Data Center during a software upgrade or rates download. Wait until the meter's main screen showing postage and date displays before disconnecting and moving the meter.

• Postage refills and updates are usually much slower than using Internet access to connect to the Pitney Bowes Data Center.

SV62261 Rev. A

6-9

6 • Adding Postage/Connecting to Data Center

Checking Funds (Postage) Availability in Machine

1. Press Funds.

2. View funds used and pieces processed.

Funds

Available : $204.94 Used : $17.06 Total Pieces : 130 Ctl Sum : $222.00

More Options (Menu)

3. Press the down arrow key to view additional information.

Funds

Batch Value : $ 11.65 Batch Count : 3

More Options (Menu)

6-10

SV62261 Rev. A

6 • Adding Postage/Connecting to Data Center

Checking Your Postage By Phone® Account Balance

You can check your Postage By Phone® ac count balance at any time, as long as your system is connected to the Pitney Bowes Data Center.

NOTE: The Postage By Phone® ac count balance represents the

funds in your account, not the amount in your meter.

1. Press Refill Postage.

2. Select “Check PBP Balance”.

3. The system connects to the Pitney Bowes Data Center (this may take a few moments). Various screens displays, letting you know the status of the process.

4. The Prepaid and Other balances displays. Select "Continue" to return to the Funds Options menu.

Requesting

PBP Balance

Please Wait....

PBP Balance

Prepaid : $ xxxxx Other : $ xxxxx

◄ Refill Postage ◄ Continue

Prepaid – the amount you have prepaid in your Postage By

Phone® ac count balance (by sending in a check, using your credit card, etc.)

Other – the amount you have on credit on your Postage By

Phone® ac count balance (by signing up to one of the various Pitney Bowes credit programs such as Purchase Power, etc.)

If there are no updates for your system, you will return to the

Home screen. If there are updates available, the display notifies you of this fact.

SV62261 Rev. A

6-11

6 • Adding Postage/Connecting to Data Center

Adding Postage

You can add postage to your machine any time you need to, as long as you have enough funds in your Postage By Phone® ac count and your system is connected to the Pitney Bowes Data Center.

1. Press Refill Postage.

• You may select “Refill $xx.00” to add the amount shown.

• Select “Another Amount”. Key in the amount in whole dollars that you want to add and select “Accept”. Select "Yes" to verify the amount.

Refill Postage

◄ Refill $ xx.00 ◄ Another Amount ◄ Check PBP Balance

NOTE 1: The minimum amount of postage you can add is $1.

NOTE 2: The amount shown in the "Add $xx" selection line

represents the amount of postage you added the last time.

3. The system connects to the Pitney Bowes Data Center (this may take a few moments). Various screens displays, letting you know the status of the process.

4. The Postage Refill complete screen displays.

Postage Refill Complete

Refilled : $ xxxxx Available : $ xxxxx

◄ Print Receipt ◄ Continue

Amount Added – the amount of the postage downloaded into the

meter

Available – the amount of postage available to use in the meter.

This represents any balance you had in the meter before adding postage, plus the refill amount.

6-12

SV62261 Rev. A

6 • Adding Postage/Connecting to Data Center

Adding Postage (cont'd)

5. If a receipt is desired, select "Print Receipt" and follow the

prompts OR simply press Home to return to Home Screen.

Refill: MAR 05 07 4:13P Refill Amount: $200.00 Funds Available in Meter: $1033.610

Refill

Prepaid: $1600.00

Receipt

Additional Funds Available: $000.000

Account No: 12345678

Meter No.: 8030397

MAR 05 07

4: 13P

Refill – the date and time the new postage was added to your

machine

Refill Amount – the amount of the new postage you downloaded

into your machine

Funds Available in Meter – the amount of postage available to

use in the meter. This represents any balance you had in the meter before adding postage, plus the refill amount.

Prepaid – the amount you have prepaid in your Postage By

Phone® ac count balance (by sending in a check, using your credit card, etc.)

Additional Funds Available – the amount you have on credit on

your Postage By Phone® ac count balance (by signing up to one of the various Pitney Bowes credit programs such as Purchase Power, etc.)

Account No. – your Postage By Phone® ac count number Meter No. – the serial number of this meter

SV62261 Rev. A

6-13

6 • Adding Postage/Connecting to Data Center

Printing a Funds (Postage) Report

A funds report allows you to print a record of how much postage has been used and how much is remaining in the machine.

1. Press Funds.

2. Press Menu and select "Print Funds Report".

3. When prompted either:

• Manually feed an envelope (DM300c): Place the envelope

up against the back wall of the sys tem and slide it to the right until the sys tem grasps it.

• Automatically feed an envelope (DM400c): Load envelope

onto the feeder and press Start.

• Press the Tape key.

The Funds Reports is printed (see sample below) and the

envelope/tape strip is ejected.

MAR 05 07

Used: $065.390 Available: $10333.610 Total Pieces: 6765

Funds

Report

Control Sum: $10399.000

Batch Count: 1 Batch Value: $000.000 PBP Serial Number: 8030397

4: 13P

Used – the total of all postage ever used in the meter Available – the amount of postage left in the meter Total Pieces – the total number of mail pieces run through the

meter that had postage applied

Control Sum – the total of all postage refills for the meter and equals

the amount Used plus Available. This is a postal requirement that

verifies an accurate accounting of the postage in your machine.

Batch Count – the number of mail pieces that had postage

applied since the last time the batch count was cleared

Batch Value – the amount of postage applied since the last time

the batch value was cleared

PBP Serial No. – serial number of this meter (normally meter number)

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SV62261 Rev. A

6 • Adding Postage/Connecting to Data Center

Downloading Files or Updating System

Use this option when you need to manually:

• Perform USPS

• Restart an interrupted download

• Download postal inscriptions, envelope ads, meter software updates, or rate updates

1. Press Menu.

2. If necessary, press the green down arrow key to scroll through the menu screens.

3. Select "Data Center Options".

◄ Preset Options ◄ Text Messages ◄ Maintenance ◄ Data Center Options

4. Select "Check for Updates".

meter inspections

Main Menu

Data Center Options

◄ Check for Updates ◄ Phone Settings ◄ Distributor Settings ◄ Network Settings

The system automatically dials the center.

NOTE: Make sure the system is connected in the proper

manner to communicate to the Pitney Bowes Data Center (see page 6-2).

5. After connection is made, if some type of software or postal update or download is available, a message stating so displays.

A. If a download is not mandatory, you will be prompted with

either “Download Now” or “Skip, Return Home.” Select the one that makes sense to you at that time.

B. If a download is mandatory, only “Download Now" displays

and you must perform the download.

SV62261 Rev. A

6-15

6 • Adding Postage/Connecting to Data Center

Downloading Files or Updating System (cont'd)

6. After the download has completed, a message stating so displays.

A. If you need to reboot the system, the prompt "Restart Now"

displays. Select this to restart the system.

B. If no rebooting is necessary, simply select "Return Home" to

return to the Home screen.

Settings for Connecting to the Data Center

You can modify the con nec tion settings on your machine, from basic phone settings (tone or pulse, dial prefix, etc.) to advanced settings such as user ID, password, and server IP address.

IMPORTANT: Do not change the Data Center settings un less directed to do so by your Pitney Bowes representative.

LAN Connection Network Settings

Follow the steps below to ensure your LAN Internet connection is set up properly. This procedure is necessary for typical (non-Firewall) LAN Internet connections.

1. Press the Menu key.

2. Select "Data Center Options."

3. Select "Network Settings."

4. Verify that the "Get IP" menu option is set to "Auto."

5. Press the green down arrow and verify that the "MAC Addr" field is populated. This indicates that the NIC Card is working.

6. Press the Enter key and then the Home key.

7. Check your Postage By Phone® account balance to confirm your

LAN Internet connection is working. Refer to Checking Your Postage By Phone® Account Balance in this chapter for more

information.

6-16

SV62261 Rev. A

6 • Adding Postage/Connecting to Data Center

Settings for Connecting to the Data Center (cont'd) Analog Phone Line Connection Settings

If an Internet connection is not available, you can use an analog phone line to connect to the Data Center. The Phone Settings menu allows you to modify the phone con nec tion settings on your machine (tone or pulse, dial prefix, etc.)

Phone Settings

◄ Dial Type : ◄ Dialing Prefix : None

◄ PBP Phone# : xxxxxx....

◄ Blind Dialing :

Done [Enter]

Phone Settings

◄ Modem String : xxxxxx... ◄ PBP Account # : xxxxxx...

Done [Enter]

Tone

ON/OFF

SV62261 Rev. A

6-17

6 • Adding Postage/Connecting to Data Center

Settings for Connecting to the Data Center (cont'd) Analog Phone Line Connection Settings (continued)

Selecting the Dialing Type ( Tone/Pulse)

Use this to tell the system whether your have a tone or pulse type phone.

1. Press Menu.

2. If necessary, press the green down arrow key to scroll through the menu screens.

3. Select "Data Center Options".

4. Select "Phone Settings".

5. Select "Dial Type" to toggle between "Tone" and "Pulse". Select the appropriate option.

Entering the Dialing Prefix

Use this if you need to dial a prefix number (like 9) to get an out side line.

1. Press Menu.

2. If necessary, press the green down arrow key to scroll through the menu screens.

3. Select "Data Center Options".

4. Select "Phone Settings".

5. Select "Dialing Prefix".

6. Key in the prefix number you want (such as a "9") and select "Accept". You return to the Phone Settings menu.

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SV62261 Rev. A

6 • Adding Postage/Connecting to Data Center

Settings for Connecting to the Data Center (cont'd) Analog Phone Line Connection Settings (continued)

Changing the Postage By Phone® (PBP) Number

Use this if you need to change the number for Postage By Phone®, but only if you are directed to by a Pitney Bowes representative.

1. Press Menu.

2. If necessary, press the green down arrow key to scroll through the menu screens.

3. Select "Data Center Options".

4. Select "Phone Settings".

5. Select "PBP Phone#".

6. A warning that you should only change this number if instructed to by Pitney Bowes displays. Select "Continue".

7. Key in the new phone number and select "Accept". You return to the Phone Settings menu.

Changing Modem Parameters

Use this if you need to change the modem settings used to dial into the Pitney Bowes Data Center but only if you are directed to by a Pitney Bowes representative.

1. Press Menu.

2. If necessary, press the green down arrow key to scroll through the menu screens.

3. Select "Data Center Options".

4. Select "Phone Settings".

5. If necessary, press the green down arrow key to scroll through the menu and select "Modem String".

6. A warning that you should only change this number if instructed to by Pitney Bowes displays. Select "Continue".

7. Key in the new modem parameters as given by your Pitney Bowes agent.

• To modify the existing parameter, select "Edit Options". You

can then select "Move the Cursor Right" or "Move the Cursor Left" to insert a character within the existing string. Select "OK" when done.

• To restore the default settings, select "Restore Defaults".

8. Select "Accept" when done. You return to the Phone Settings menu.

SV62261 Rev. A

6-19

6 • Adding Postage/Connecting to Data Center

Settings for Connecting to the Data Center (cont'd) Data Center Distributor Settings

This option allows you to modify the con nec tion parameters that your machine uses to connect to the Pitney Bowes Data Center. A brief description of each parameter is provided on the next page.

IMPORTANT: Do not change these settings un less directed to do so by your Pitney Bowes representative.

To access the Distributor Settings:

1. Press Menu.

2. If necessary, press the green down arrow key to scroll through the menu screens.

3. Select "Data Center Options".

4. Select "Distributor Settings".

5. Select the parameter you want to modify from the list appearing in the display. Press the down arrow key if needed to access your choice.

Distributor

Settings

◄ Account ID : xxxxx... ◄ Password : xxxxx... ◄ Server IP : xxxxx... ◄ Server Port : xxxxx...

Done [Enter]

Distributor

Settings

◄ Primary DNS : xxxxx... ◄ Secondary DNS : xxxxx... ◄ URL : xxxxx...

Done [Enter]

NOTE: Each of the Distributor Setting parameters are

described on the next page.

6-20

SV62261 Rev. A

6 • Adding Postage/Connecting to Data Center

Settings for Connecting to the Data Center (cont'd) Data Center Distributor Settings (continued)

6. A warning message displays that reminds you that entering a wrong value may result in errors connecting to the Data Center. Select "Continue".

7. Key in a new entry for that parameter.

• To modify the existing parameter, select "Edit Options". You

can then move the cursor right or left to insert a character. Select "OK" when done.

• To restore the default settings, select "Restore Defaults".

8. Select "Accept" when done. You return to the Distributor Settings menu.

9. Press Enter to return to the Data Center Options menu.

Distributor Setting Parameter Descriptions

• Account and User ID - This is the account number and the user ID that your sys tem uses to dial into the Internet service provider (ISP) that allows you to connect to Pitney Bowes.

• Global Password - This is the password your system uses to dial into your Internet Service Provider.

• ANI/LCZ Server IP - This is the Internet address of the Automatic Number Iden ti fi ca tion (ANI)/Least Cost Zone (LCZ) server that iden ti fies your system and routes your call to a zone that en sures the lowest cost for the connection.

• ANI/LCZ Server Port - The server port number identifies the port number on the ANI/LCZ server to which your system connects on dial-up.

• Primary DNS Server - This is the Internet address of the Pitney Bowes primary Domain Name Server (DNS). The Domain Name Server con verts your system name to its IP address.

• Secondary DNS Server - This is the Internet address of the Pitney Bowes sec ond ary Domain Name Server (DNS).

• Distributor URL - The Universal Resource Locator, URL, is the web page to which your system connects during dial-up.

SV62261 Rev. A

6-21

6 • Adding Postage/Connecting to Data Center

This page was put in as a placeholder so you can print this entire guide in a duplex (double-sided) mode while keeping the proper page positions.

6-22

SV62261 Rev. A

7 • System Options

DM300c

DM400c

This chapter presents system options you can setup or modify, such as setting time, date, passwords, warnings, etc.

System Options Overview ..................................................7-2

Basic Options .....................................................................7-3

Setting the Time, Date, and Timeouts ..........................7-3

Changing Language .....................................................7-7

Adjusting the Contrast of the Display ...........................7-7

Setting Postage Limits (Funds Warnings) ....................7-8

Enabling, Changing or Disabling Lock Codes and

Passwords ...................................................................7-9

Configuring the Tape Button.......................................7-12

Setting Up (USPS) Confirmation Services .................7-13

Advanced Options ............................................................7-14

Meter Withdrawal (Withdrawing Postage Funds) .......7-14

Managing (USPS) Confirmation Records ..................7-15

Running Install Mode .................................................7-17

7-1SV62261 Rev. A

7 • System Options

System Options Overview

System Options allow you to customize the machine for the way you run your mail and add security to those features that are sensitive to your organization. Because of the many settings available, the settings are categorized into "Basic" and "Advanced".

The basic System Options are accessed by pressing Menu and selecting "Setup Options". You can then select your choice from the menu as shown below.

Setup

◄ Time & Timeouts ◄ Language ◄ Display Contrast ◄ Postage Limits

Setup

◄ Lock Code/Password ◄ Configure Tape Button ◄ Confirmation Service ◄ Serial Port

Setup

◄ Mailer ID/DUNS Number ◄ Track Log Near Full Warning

The Advanced Options are accessed by pressing Menu, then pressing the green down arrow key and selecting "Advanced Features", which displays a menu of settings as shown below.

Advanced Features

◄ Confirmation Records ◄ Meter Withdrawal ◄ Run Install Model

7-2

SV62261 Rev. A

7 • System Options

Basic Options

Setting the Time, Date, and Timeouts

You can change the system time/date, set the time/date to day light sav ing time, change the time at which your sys tem advances the date/time to the next day, and set the amount of time your sys tem can re main in ac tive be fore re vert ing to the Normal Preset val ues.

Setting the Time

Sometimes, the time on the machine may need to be corrected due to internal drift. To change the time for Daylight Saving Time, see

Setting Daylight Saving Time in this chapter.

1. Press Menu.

2. Select "Setup".

3. Select "Time and Timeouts".

4. Select "Set Time".

Correcting Time Drift

Current Time: 1:38 PM

Enter Time

Earliest time you can set

◄ Accept

(11:38 AM - 3:38 PM)

Latest time you can set

NOTE: You can add/subtract up to 120 minutes (2 hours)

from the current time.

5. Key in the new time and select "Accept".

6. Select "Yes". The display returns to Time & Timeouts menu.

SV62261 Rev. A

7-3

7 • System Options

Basic Options (cont'd)

Setting Auto Date Advance Time

Your system can automatically advance the date every day at a time you specify. The date advance time is factory set to 12:00 AM. If your mail is picked up at a certain time each day, you can set the system to advance the date after the mail pickup time.

1. Press Menu.

2. Select "Setup".

3. Select "Time and Timeouts".

4. Select "Time to Auto Date Advance Time".

Time to Auto Date

(Next Day) Advance

Enter Time

12 : 00

◄ Switch AM/PM ◄ Accept

5. Select "Switch AM/PM" to toggle between "AM" and "PM".

6. If necessary, press the Clear key to remove the existing time

entry.

7. Type in the time. Example: To enter one o’clock, type 1 - 0 - 0. To enter 12:01 o’clock, type 1 - 2 - 0 - 1. (Don't type the hyphens.)

8. Select "Accept". The display returns to Time & Timeouts menu.

NOTE: Accounting data is posted on the actual date the mail

piece is run (per the internal clock/calendar in the mailing sys-

tem), not by the date printed on the meter stamp.

7-4

SV62261 Rev. A

7 • System Options

Basic Options (cont'd)

Setting the Normal Preset Timeout

The Normal Preset is a pre-defined set of values (postage, ad, ac count and so on) that your machine display au to mat i cal ly returns to after a set period of time. You can set the amount of time the display takes before it re verts to the Normal Preset.

1. Press Menu.

2. Select "Setup".

3. Select "Time and Timeouts".

4. Select "Normal Preset Timeout".

Normal Preset

Timeout

Enter Timeout

(1-240 minutes)

◄ Accept

5. Key in the amount of minutes (from 1-240) you want the system to wait be fore returning to the Normal Pre set. The default time is 64 minutes.

6. Select "Accept". The display returns to Time & Timeouts menu.

Setting Sleep Mode Timeout

You can set the amount of time the machine waits before entering "Sleep Mode". When the machine is in sleep mode, the display is blank and you can't process mail. You "awaken" the machine by pressing most keys on the control panel.

1. Press Menu.

2. Select "Setup".

3. Select "Time and Timeouts".

4. Select "Sleep Mode"

5. Key in the amount of minutes (from 1-240) be fore the system goes into Sleep Mode.

6. Select "Accept". The display returns to Time & Timeouts menu.

SV62261 Rev. A

7-5

7 • System Options

Basic Options (cont'd)

Setting Daylight Sav ing Time

1. Press Menu.

2. Select "Setup".

3. Select "Time and Timeouts".

4. If necessary, press the green down arrow key to scroll through the menu screens.

5. Select "Daylight Savings". The display shows the cur rent set ting.

Daylight Saving

Current Time: 1:38 PM

◄ Daylight Saving :

6. Select "Daylight Saving" to toggle between "Enable" and "Disable":

• "Enable" - If Daylight Saving Time is used, it should be en-

abled in the Spring to advance the time by one hour.

• "Disable" - If Daylight Saving Time is used, it should be dis-

abled in the Fall to decrease the time by one hour.

NOTE: If you do not want to use Daylight Saving Time, leave

it disabled. (This is the default setting.)

7. Press Enter to return to the Time & Timeouts menu.

NOTE: See Setting the Time in this section if you need to adjust

the time after setting up Daylight Saving Time.

Enable

7-6

SV62261 Rev. A

7 • System Options

Basic Options (cont'd)

Changing Language

The machine is capable of displaying all screens, operator prompts, and options in either English or Spanish (Español). English is the default language when the machine is initially powered up. To change the screens to Spanish (or back to English when Español is selected):

1. Press Menu.

2. Select "Setup".

3. Select "Language".

4. Select the desired language, English or Español Your system will return to the Home screen in the selected language.

Adjusting the Contrast of the Display

1. Press Menu.

2. Select "Setup".

3. Select "Display Contrast".

4. Select "Increase Contrast" or "Decrease Contrast" to change the contrast level as necessary. The default is 6 lines (shown below).

Display Contrast

- l l l l l l +

◄ Increase Contrast ◄ Decrease Contrast ◄ Accept

5. Select "Accept" to return to Setup menu.

SV62261 Rev. A

7-7

7 • System Options

Basic Options (cont'd)

Setting Postage Limits (Funds Warnings)

You can specify values so that when your postage funds drop below a certain level, or if you try to enter too much postage for a piece of mail, the system displays a warning.

Setting the High Value Warning

You can have the system warn you when you manually key in a post age val ue that is higher than a maximum amount that you specify. This fea ture pre vents you from ac ci den tal ly print ing a post age val ue that's more than you need.

NOTE: The high warning value feature is effective when you

manually key in the postage value, but does not function when rating using the machine's internal rating feature.

1. Press Menu.

2. Select "Setup".

3. Select "Postage Limits".

4. Select "High Postage".

High Postage Warning

Enter Amount:

10.00

◄ Accept

5. Key in the amount you want, including the digits to the right of the decimal point. You may enter a fractional value like .75 or $1.50. (You cannot set the warning higher than 99.99.)

6. Select "Accept" to return to Setup menu.

Setting the Low Funds Warning

You can set up the system so that when the postage remaining reach es a certain level, the system will remind you to add postage.

1. Press Menu.

2. Select "Setup".

3. Select "Postage Limits".

4. Select "Low Funds".

5. Key in the amount you want (in whole dollars only).

6. Select "Accept" to return to the Setup menu.

7-8

SV62261 Rev. A

7 • System Options

Basic Options (cont'd)

Enabling, Changing or Disabling Lock Codes and Passwords

Enabling the Lock Code

The Lock Code prevents unauthorized access to your mail ing system after the machine has entered sleep mode.

1. Press Menu.

2. Select "Setup".

3. If necessary, press the green down arrow key to scroll through the menu screens.

4. Select "Lock Code/Password".

5 Select "Enable Lock Code".

Change Lock Code

Enter New Lock Code

***_

◄ Accept

5. Enter the new Lock Code and select "Accept".

6. Re-enter the new Lock Code again to confirm and select "Accept".

7. At the "Lock Code Enabled" message, select "OK".

Disabling the Lock Code

You can disable the Lock Code if it has been enabled.

1. Press Menu.

2. Select "Setup".

3. If necessary, press the green down arrow key to scroll through the menu screens.

4. Select "Lock Code/Password".

5. Select "Disable Lock Code".

6. When prompted, enter the current Lock Code and select "Accept".

SV62261 Rev. A

7-9

7 • System Options

Basic Options (cont'd)

Changing the Lock Code

You can change the Lock Code if it has been enabled.

1. Press Menu.

2. Select "Setup".

3. If necessary, press the green down arrow key to scroll through the menu screens.

4. Select "Lock Code/Password".

5. Select "Change Lock Code".

6. When prompted, enter the current Lock Code and select "Accept".

7. Enter the new Lock Code, and select "Accept".

8. Re-enter the new Lock Code to confirm and select "Accept". At the "Lock Code Enabled" message, select "OK".

Enabling the Supervisor Password

The Su per vi sor Pass word prevents unauthorized access to accounting setup.

1. Press Menu.

2. Select "Setup".

3. If necessary, press the green down arrow key to scroll through the menu screens.

4. Select "Lock Code/Password".

5. Select "Enable Password".

Change Password

Enter New Password

***_

◄ Accept

5. Enter the new Supervisor Password and select "Accept".

6. Re-enter the new Supervisor Password to confirm and select "Accept".

7. At the "Password Enabled" message, select "OK".

7-10

SV62261 Rev. A

7 • System Options

Basic Options (cont'd)

Disabling the Supervisor Password

You can disable the Supervisor Password if it has been enabled.

1. Press Menu.

2. Select "Setup".

3. If necessary, press the green down arrow key to scroll through the menu screens.

4. Select "Lock Code/Password".

5. Select "Disable Password".

6. When prompted, enter the current Supervisor Password and select "Accept".

Changing the Supervisor Password

You can change the Supervisor Password if it has been enabled.

1. Press Menu.

2. Select "Setup".

3. If necessary, press the green down arrow key to scroll through the menu screens.

4. Select "Lock Code/Password".

5. Select "Change Password".

6. When prompted, enter the current Supervisor Password and select "Accept".

7. Enter the new Supervisor Password, and select "Accept".

8. Re-enter the new password to confirm and select "Accept".

9. At the "Password Enabled" message, select "OK".

SV62261 Rev. A

7-11

7 • System Options

Basic Options (cont'd)

Configuring the Tape Button

You can specify the action the system takes when the Tape button is pressed.

1. Press Menu.

2. Select "Setup".

3. If necessary, press the green down arrow key to scroll through the menu screens.

4. Select "Configure Tape Button".

• If you always want to print one tape at a time, select "Always

Print One Tape".

• If you want to enter the number of tapes to print, select "Ask

For Tape Quantity".

Once you make your selection, the system returns to the Setup

Menu.

7-12

SV62261 Rev. A

Pitney Bowes DM400C, DM300C User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Pitney Bowes Contact List

Table of Contents

1 • Introduction

What's in this Guide

About Your Digital Mailing System

Postal Requirements

Sections of the Meter Stamp

What is IntelliLink™?

About Constant Connection

Other Sources of Information

Important Safety Notes

Important Telephone Safety Instructions

2 • Getting to Know Your System

Parts of the Machine - DM300c

Parts of the Machine - DM400c

Control Panel

Connections on Back of Machine

3 • Running Mail

Home Screen

Checking Funds (Postage) Availability in Machine

Applying Postage

Keying In the Postage Directly

Entering Weight Manually

Using the Optional Weighing Platform

Processing Letter Mail

Manually Feeding Envelopes (DM300c)

Automatically Feeding Envelopes (DM400c)

Processing Flats, Packages, or Non-Letter Mail

Printing a Single Tape Strip

Printing Multiple Tape Strips

Selecting an Account to Track Postage

Using Differential Weighing

Checking and Clearing the Batch Count

Viewing (Checking) the Batch Count

Printing the Batch Count

Clearing the Batch Count

4 • Printing Options

Printing Options Overview

Sections of the Meter Stamp

Printing a $0.00 Meter Stamp

Auto-Advance of Printed Date for the Meter Stamp

Manually Changing Printed Date for the Meter Stamp

Sealing Envelopes without Printing a Meter Stamp

DM300c Only

DM400c Only

Printing the Date and Time, Ad or Text (no meter stamp)

Omitting/Restoring Day or Date on the Meter Stamp

Adjusting Horizontal Print Position of Indicia

Adding/Removing a Postal Inscription to Meter Stamp

Adding/Removing an Envelope Ad to the Meter Stamp

5 • Normal and Custom Presets

What is a Preset?

Why Should I Use Presets?

Why Should I Always Include a USPS® “Class” in my Preset?

Normal Preset

Selecting the Normal Preset

Defining New Values for the Normal Preset

Custom Presets

Selecting Custom Presets

Viewing a Custom Preset

Defining Custom Presets

Editing a Custom Preset Name

Overwriting (Save New Settings for) a Custom Preset

Deleting a Custom Preset

Postage and Your Machine

Establishing Communications Between Your Machine and the Pitney Bowes Data Center

Downloads from the Data Center to Your Machine

Using a LAN Network (Constant Connection) to Establish Communications with the Data Center

Using PC Meter Connect™ to Establish Communications with the Data Center

Using an Analog Phone Line to Establish Communications with the Data Center

Checking Funds (Postage) Availability in Machine

Checking Your Postage By Phone® Account Balance

Adding Postage

Printing a Funds (Postage) Report

Downloading Files or Updating System

Settings for Connecting to the Data Center