Digital Mailing System
DM400,TM DM500TM and DM550
TM
Operator Guide
Canadian English Version
This product meets the applicable Industry Canada technical specifications. The Ringer Equivalence Number (REN) is
an indication of the maximum number of devices allowed to be connected to a telephone interface. The termination on an
interface may consist of any combination of devices subject only to the requirement that the sum of the RENs of all the
devices does not exceed five.
CAUTION: Changes or modifications to this equipment not expressly approved by the party responsible for compliance
(Pitney Bowes) could void the user’s authority to operate the equipment.
Use only a shielded interface cable to operate this equipment with a scale or other peripheral device.
If you experience trouble with this modem, please refer to the warranty information provided with this equipment. If the
trouble is causing harm to the network, the telephone company may request that you remove the equipment from the
network until the problem is resolved.
This equipment may not be used with party lines or coin lines.
This equipment is not intended to be serviceable. Please refer to the warranty information if problems occur. Failed units
will be withdrawn by approved Pitney Bowes service representatives. For reference purposes, the contact address is
Pitney Bowes, C/O Progistix, 85K Signet Drive, North York, ON M9L 1T6.
DM400/DM500/DM550 Operating Guide
SV61964 Rev. A
February 2007
©2007 Pitney Bowes Inc. All rights reserved. This book may not be reproduced in whole or in part in any fashion or stored
in a retrieval system of any type or transmitted by any means, electronically or mechanically, without the express, written
permission of Pitney Bowes.
We have made every reasonable effort to ensure the accuracy and usefulness of this manual; however, we cannot assume responsibility for errors or omissions or liability for the misuse or misapplication of our products.
Due to our continuing program of product improvement, equipment and material specifications as well as performance
features are subject to change without notice. Your mailing system may not have some of the features described in this
book.
E-Z Seal, Postage By Phone, and IntelliLink Control Center are trademarks or registered trademarks of Pitney Bowes Inc.
DM400/DM500/DM550 Mailing System
Operating Guide
Table of Contents
Pitney Bowes Contact Information List
Chapter 1 – Read this First
Chapter 2 – Meet the DM400/DM500/DM550
Chapter 3 – Mail in a Minute
Chapter 4 – Running Mail
Chapter 5 – Mailing System Setup
Chapter 6 – Adding Postage
Chapter 7 – Accounting Setup
Chapter 8 – Reports
Chapter 9 – Maintaining and Updating
Chapter 10 – Troubleshooting
Chapter 11 – Supplies and Options
Appendix A – Glossary
Index
SV61964 Rev. A
Pitney Bowes Contact Information List
Pitney Bowes Web Sites
• For frequently asked questions, go to:
http://www.pitneybowes.ca
• To place requests for service, go to:
http://www.pitneybowes.ca/webtools
• To order Pitney Bowes supplies and accesso
ries, go to:
http://www.pitneybowes.ca
Store.
and click on Online
Our Help Desk
For direct questions, call: 1.800.672.6937.
Customer Service Representatives are available Monday through Friday, 8AM - 8:00PM
EST.
Postage By Phone® System
To contact, call 1.800.387.4660.
-
Pitney Bowes Supplies
To order Pitney Bowes approved supplies,
call our Pitney Bowes Supply Line™ at
1.800.672.6937 or visit our online store at:
http://www.pitneybowes.ca
vii
Read This First1
Chapter Contents
What’s in This Guide .....................................1-3
Other Information Available ..........................1-4
What You Need to Know .............................1-5
Safety Requirements ....................................1-6
SV60957 Rev. DSV60957 Rev. DSV61964 Rev. A 1-1
1 • Read This First
SV61964 Rev. A1-2
DM400, DM500, DM550 Operating Guide
What’s in This Guide
Chapter 1 - Read this First contains important information about CPC re-
quirements and equipment and telephone safety precautions.
Chapter 2 - Meet the DM400/DM500/DM550 gives an overview of the
mailing system and the location of each control and machine feature.
Please read this section carefully. It provides a foundation for the instructions in later sections of this book.
Chapter 3 - Mail in a Minute explains the basics of running mail using the
DM400/DM500/DM550. By following these instructions, you will be able to
run mail within minutes.
Chapter 4 - Running Mail explains how to run mail in the different mail
modes as well as when to use the various options.
Chapter 5 - Mailing System Setup provides step-by-step instructions for
customizing your mailing system to suit your needs.
Chapter 6 - Adding Postage explains how to add postage funds to your IntelliLink Control Centre using Pitney Bowes’ Postage By Phone® service.
Chapter 7 - Accounting Setup explains how to set up accounts to track
postage.
Chapter 8 - Reports explains the different types of reports available and
how to print them.
Chapter 9 - Maintaining and Updating explains how to check the quality
of the digital indicia and how to take care of the moistener and tape feeder.
It also tells you how to add features and update postal rates and carriers.
Chapter 10 - Troubleshooting contains a list of problems you may encounter while using your mailing system.
Chapter 11 - Supplies and Options lists the supplies available for the
DM400/DM500/DM550 and how to order them.
Appendix A - Glossary defines mailing terms used throughout this
operator guide.
SV61964 Rev. A 1-3
1 • Read This First
Other
Information
Publications
On the Machine
This section describes other sources of information available for the
DM400/DM500/DM550.
Postage By Phone® Guide
This booklet details all the features of the Pitney Bowes Postage By Phone
system.
Scale User Guide
If you purchase an attached scale, read this guide if you have questions
about its operation.
Quick Reference Cards (SV60884)
Much of the information contained in the Operator guide, such as how to
set postage, process mail, or clear stalls is summarized in the Quick Reference Card Set. The cards are located in a slot in the Stacker module of
the DM400/DM500/DM550.
Help Key
This key is located on the IntelliLink Control Centre™. Press this to access
the DM400/DM500/DM550 Help system. When you press the Help key,
the help information that appears on the main screen of the control centre
refers to the current operation being performed by your mailing system.
SV61964 Rev. A1-4
DM400, DM500, DM550 Operating Guide
What You Need to Know
Since your IntelliLink Control Centre is licensed by the Postal authority in
your country, you must follow a few basic requirements.
Postal Requirements
• Mail must have the correct date and postage amount in the
digital indicia.
• The digital indicia must bear the origin postal code.
• If you move to another location, call Postage By Phone
Pitney Bowes Contact Information List for the number.
•
Each time you refill your IntelliLink Control Centre through the modem,
the Postage By Phone® computer automatically performs a postal inspection. If the IntelliLink Control Centre in your mailing machine has
not detected a modem refill transaction at certain intervals, the message “Inspection Required” appears on the main screen of the IntelliLink Control Centre. (The system will then prompt you to connect to
Pitney Bowes and perform an inspection.)
• The postage tape you use must meet post office specifications. To
order approved supplies refer to Chapter 11, Supplies and Options
®
. Refer to the
SV61964 Rev. A 1-5
1 • Read This First
Safety Requirements
WARNING! Follow normal safety precautions for all office equip-
ment whenever using the DM400/DM500/DM550.
• Read all instructions before you attempt to operate the machine.
• Use the equipment only for its intended purpose.
• Place the machine near an easily accessible power outlet. Avoid us
ing outlets controlled by wall switches or shared by other equipment.
• Plug the machine into a properly grounded power outlet. DO NOT re
move the power cord’s ground pin and DO NOT use a ground adapter.
• Make sure the area in front of the power outlet is free of obstruction.
• Use the power cord wall plug as the primary means of disconnecting
the machine from the AC supply.
• Turn the machine off with the switch on the left side and NOT from a
power strip.
• Do not place lighted candles, cigarettes, cigars, etc. on the machine.
• DO NOT route the power cord over sharp edges or trap it between
pieces of furniture. Make sure there is no strain on it.
• To reduce the risk of fire or electrical shock, DO NOT attempt to re
move covers or disassemble the equipment. The housing encloses
hazardous parts. If any components are dropped or otherwise damaged, report such damage to your Pitney Bowes customer service representative.
• Keep fingers, long hair, jewelry, neck ties, and loose clothing away
from moving parts at all times.
• When removing jammed material, avoid using too much force to pre
vent personal injury and damaging equipment.
• To prevent overheating do not cover system vent openings.
• When lifting covers, wait for all parts to stop moving before placing
hands near feeder path or printer.
• Do not remove covers as they enclose hazardous parts that should
only be accessed by a Pitney Bowes Service Representative.
• Use only Pitney Bowes approved supplies, e.g., inks, tapes, and clean
ers. Call our Supply Line in Canada. Refer to the Pitney Bowes Con-
tact Information List for the number
• Always follow the specific occupational safety and health standards
prescribed for your workplace.
-
-
-
-
-
SV61964 Rev. A1-6
DM400, DM500, DM550 Operating Guide
Safety
Requirements
continued
NOTE: The DM400/DM500/DM550 requires annual cleaning by a Pitney Bowes
service representative. For continued safe operation, contact your local Pitney
Bowes office for a scheduled cleaning.
If you use an AC adapter to power the IntelliLink Control Centre when it is
off the mailing machine base:
• Use only the AC adapter designed specifically for the IntelliLink Con
trol Centre on the back of the DM400/DM500/DM550. Third-party AC
adapters may damage the IntelliLink Control Centre.
• To protect against electrical shock, plug the AC adapter into a properly
grounded power outlet.
• Do not route the AC adapter cable over sharp edges or trap between
furniture.
CAUTION! In case of an ink spill, leaking ink or excessive ink accumulation, immediately power down and disconnect the power
cord from the wall plug and call your local Pitney Bowes office for
a cleaning.
-
The IntelliLink Control Centre and its built-in Postal Security Device (PSD)
connect directly to analog telephone lines. For your protection we urge you
to follow basic safety precautions to reduce the risk of fire, electric shock
and injury to persons, as well as the following:
• Never connect telephone wiring during a lightning storm.
• Disconnect the IntelliLink Control Centre telephone line during a light
ning storm.
• Avoid using a telephone or equipment that connects to a telephone
line during an electrical storm; there may be a remote risk of electrical
shock from lightning.
• Never install telephone jacks in wet locations.
• Do not use this product near water, for example, near a bath tub, wash
bowl, kitchen sink or laundry tub, in a wet basement or near a swimming pool.
• Never touch non-insulated telephone wires or terminals unless the
telephone line has been disconnected at the network interface.
• Use caution when installing or modifying telephone lines.
• Do not use the telephone or equipment connected to the telephone
line in the vicinity of a gas leak.
-
SV61964 Rev. A 1-7
1 • Read This First
• Do not connect your IntelliLink Control Centre to a digital phone line.
The device’s built-in modem is designed to work with an analog phone
line only. (Your fax machine is usually connected to an analog phone
line.) If you do not know if your line is digital, call your phone provider
for verification.
• Disconnect the telephone cord from the wall before removing the Intel
liLink Control Centre.
CAUTION! To reduce the risk of fire, use only 26 AWG telecommunication line cord either supplied with the machine or separately.
-
SV61964 Rev. A1-8
2
Meet the DM400, DM500,
DM550
Chapter Contents
Introducing the DM400/DM500/DM550
Mailing System ..............................................2-3
Features and Benefits ..................................2-3
Parts of the Mailing System ..........................2-6
Mailing System Exterior ................................2-6
External Modem Connections ....................2-10
Mailing System Interior ...............................2-12
The IntelliLink Control Centre .....................2-14
The Main Screen ........................................2-16
Specifications .............................................2-17
SV60957 Rev. DSV60957 Rev. DSV61964 Rev. A 2-1
2 • Meet the DM400, DM500, DM550
SV61964 Rev. A2-2
DM400, DM500, DM550 Operating Guide
Introducing
the Mailing
System
Features and Benefits
Postal Security
Device
The DM400/DM500/DM550 mailing system is an easy-to-use digital mailing system you can tailor to satisfy the unique requirements of your organization. This system:
• Automatically feeds a stack of
mail (DM500/DM550 only).
• Moistens and seals the envelope flaps.
• Imprints the correct postage amount.
• Stacks the finished mail.
The following section provides a summary of the main features and benefits of your DM400/DM500/DM550 mailing system.
The IntelliLink Control Cenre on your mailing system contains a Postal
Security Device (PSD) that incorporates the latest technology. This technology eliminates the need to perform physical inspections thereby making the system easier and more convenient to use. The PSD contains the
funds and performs all of the calculations necessary to print digital indicia
that comply with the latest CPC standards.
SV61964 Rev. A 2-3
2 • Meet the DM400, DM500, DM550
Easy-To-Use
IntelliLink
Control Centre™
Variety of
Communications
Options
The IntelliLink Control Centre is mounted on the top of your mailing machine and features a large easy-to-read graphic display, function keys and
alpha and numeric keypads. A series of messages and options appear in
the display to prompt you through all of the setup and mailing operations.
You use the function keys and keypads to respond to the system prompts
and select your options.
Your DM400/DM500/DM550 mailing system comes with communications
ports for data communications with Pitney Bowes support services and for
interfacing to external devices such as a personal computer, an optional
scale, or other peripherals.
An internal modem with an external interface to analog telephone lines allows data communications with Pitney Bowes support services as well as
external mail/parcel carriers.
Communications with Pitney Bowes provides the following benefits:
• Postage By Phone
• Remote postage inspections
• Ability to download graphic images
• Ability to download rate change and software updates
®
refills
Ability to
Communicate
With Other
Applications
Ability To
Use Other
Pitney Bowes
Equipment
Your mailing machine has a peripheral communications USB port that allows you to connect to a personal computer (PC). Your system can communicate with the following software applications or application types
running on a PC connected through the USB port:
• Data Exchange software
• AccuTrac
• Ascent
• Business Manager
• Package Manager
You can use the following Pitney Bowes equipment with your mailing system:
•
U7P0 Power Stacker. This provides a larger area for stacking imprinted
envelopes. Future option for DM550 only.
• J624 USB Printer – in US
• DMPR USB Printer – in Canada
™
/ Budget Manager
™
SV61964 Rev. A2-4
DM400, DM500, DM550 Operating Guide
Accounting and
Reports
Advertisements
The optional accounting and reporting feature allows you to store postage costs for 25, 100 or 300 accounts. You can run reports on single or
multiple accounts and limit access to the accounts by password protecting
them. For more information on Accounting and Reports, refer to Chapter 7,
Accounting and Chapter 8, Reports, in this guide.
Ads are messages you can include to the left of the digital indicia. You can
order standard advertisements or customized ads by calling the Pitney
Bowes Supply LineSM in Canada. Refer to the Pitney Bowes Contact Infor-
mation List for the phone number. For information on ordering ads, refer to
Chapter 11,Supplies and Options in this guide.
When you order additional advertisements, you receive an art card which
you insert into a slot on the side of the IntelliLink Control Centre. Once installed, you can select an advertisement when you run mail.
Optional Permits
Not Currently
Available
In Canada
You can print a permit on a piece of mail instead of a digital indicia. A permit is a postal mark containing a permit number that provides you with
special processing or discount rates. You get the permit(s) from the post
office and the permit artwork from Pitney Bowes. For information on ordering permits, refer to Chapter 11, Supplies and Options in this guide.
SV61964 Rev. A 2-5
2 • Meet the DM400, DM500, DM550
Parts of the Mailing System
Mailing System Exterior
This section describes the parts of your DM400/DM500/DM550 Mailing
System and includes:
• The Mailing System Exterior
• The Mailing System Interior
• The IntelliLink Control Centre
• The Main Screen
IntelliLink Control Centre - This contains the screen and keypad for communicating with the mailing machine and the built-in Postal Security Device (PSD).
Feed and Main Covers - Protect moving parts and prevent foreign objects
from entering the machine. The feed cover protects the feeder and the
main cover protects the transport area.
Thickness Adjustment Knob - You use this knob to adjust for the thicknesses of the envelopes you are feeding into your mailing system (DM500/
DM550 only).
Platform Scale - The 2kg integrated platform scale is an option.
On/Off switch - Turns the mailing system on and off. This is located on the
lower left side of the feed Deck.
Feed Deck - This is where you load the mail.
Side Guide - Set this to reduce the skewing of pieces of mail as you feed
them into the feeder (DM500 and DM550 only).
Transport Release Knob - You pull this knob out to drop the lower half of
the transport deck if you need to clear a stall.
Art Card Slot - The art card plugs
into the art card slot on the right side
of the IntelliLink Control Centre (as
shown in the photo on the right). The
art card contains advertisements and
inscriptions.
Quick Reference Card Set - These are easy reference cards containing
instructions for performing operations like how to set postage, process
mail, or clear stalls. The cards are located in a slot in the stacker module
of your mailing system.
Stacker - This is where mail is deposited after the postage is applied to the
piece of mail. It is located on the right side of the machine.
SV61964 Rev. A2-6
DM400, DM500, DM550 Operating Guide
The DM500/DM550 Mailing System
Integrated Platform
Scale (Optional)
On/Off Switch
Feed Deck
Thickness Adjustment Knob
Side guide
IntelliLink Control
Centre
Right Side View of DM500/DM550 Mailing System
Main Cover
Feed Cover
Transport
Release Knob
Art Card
Slot for Quick
Reference
Card Set
Stacker
SV61964 Rev. A 2-7
2 • Meet the DM400, DM500, DM550
Mailing System
Exterior
continued
Integrated Platform
Scale (Optional)
Feed Deck
The DM400 Mailing System
IntelliLink Control
Centre
Main Cover
Feed Cover
Transport
Release Knob
Connectors on the Back of the Mailing System Base
Dual External Device Ports - Two USB ports are located on the back,
lower right side of the machine. These provide communications with external devices like a printer, an external scale, a PC or modem. If you have
an external modem and you need to connect to one of these ports, refer to
External Modem Connections in this chapter.
Power Stacker Connector - Use this connector to attach an optional
power stacker (DM550 only).
Serial Port Connector - One Pitney Bowes serial port connector. This is
for Pitney Bowes use only.
Dual External
Device USB
Ports
Serial Port
For use by
Pitney Bowes
Only
SV61964 Rev. A2-8
DM400, DM500, DM550 Operating Guide
Mailing System
Exterior
continued
Connectors on the Back of the IntelliLink Control Centre
Internal Analog Phone Line Connector - Future use.
IntelliLink Control Centre AC Adapter Receptacle - The receptacle for
the AC adapter is located on the back of the IntelliLink Control Centre. If
you need to remove the control centre from the mailing system base and
move it to an analog telephone line, you plug the AC adapter into this
receptacle. When the control centre is connected to the mailing system
base, access to the AC adapter is blocked as indicated by the dotted line
in the picture below.
External Modem USB Connector - The IntelliLink Control Centre has a
connector for an external modem located on the right side of the IntelliLink
Control Centre when viewed from the back. If your mailing system is not
located near an analog phone line and you need to remove the IntelliLink
Control Centre when you perform feature updates or add postage, you can
connect the external modem to this connector. Refer to External Modem
Connections in this chapter.
FUTURE USE - Internal
Analog Phone Line
Connector
IntelliLink Control Centre
AC Adapter Receptacle
External USB
Modem Connector
SV61964 Rev. A 2-9
2 • Meet the DM400, DM500, DM550
External Modem Connections
External Modem Connections - Back of the IntelliLink
Control Centre
This figure shows the connection between an external modem and the
USB modem connector on the back of the IntelliLink Control Centre. This
also shows the AC adapter plugged into the IntelliLink Control Centre after
it has been removed from the mailing machine and moved to an analog
phone line.
AC Adapter plugged into
IntelliLink Control Centre
External USB
Telephone Cord for Analog
Line
(26 AWG or smaller)
External Modem
Modem Cable
SV61964 Rev. A2-10
DM400, DM500, DM550 Operating Guide
External
Modem
Connections
continued
External Modem Connections - Back of the Mailing System
Base
If you are using an external modem and there is an analog phone line near
your mailing system, you should connect the modem to the upper-most
USB connector on the back of the mailing system base as shown in the
figure below.
External USB
Modem Cable
External
Modem
Telephone
Cord for
Analog Line
(26 AWG or
smaller)
Correct
SV61964 Rev. A 2-11
Incorrect
2 • Meet the DM400, DM500, DM550
The Mailing
System Interior
Thickness Adjustment Knob (DM500/DM550
Thick mail setting
only) - Use this to adjust for the thicknesses of
the envelopes. You do not have to lift the cover
to adjust the knob.
For thicker pieces of mail (3/8” to 5/8”), or mail
containing several inserts, use the thick mail
setting. For mail containing only single inserts,
or for postcards, use the normal mail setting.
Refer to the figure on the right.
Normal mail setting
Top Release Stall Lever/Lower Release Lever - Lift these to clear stalls
on the Feed deck.
Pressure-Sensitive Postage Tape - The DM400/DM500/DM550 uses
this pressure sensitive tape to print reports and digital indicia for packages
or pieces of mail that are outside the limits specified for mailing materials.
See Specifications: Section ll, in this chapter for details.
Feed Deck - This feeds the envelopes to the printer.
E-Z Seal Bottle - This contains the E-Z Seal® solution used for moisten-
ing and sealing envelopes.
Interior of DM500/DM550 Mailing System
Top Release
Stall Lever
Thickness
Adjustment Knob
Lower
Release
Lever
(Under the Feed Cover)
E-Z Seal® Bottle
Postage Tape
Feed Deck
SV61964 Rev. A2-12
DM400, DM500, DM550 Operating Guide
The Mailing
System Interior
continued
Ink Cartridge - This contains the ink used to create the digital indicia.
Printhead - This produces the digital indicia.
Printhead
Ink Cartridge
Interior of DM400/DM500/DM550 Mailing System
(Under the Main Cover)
SV61964 Rev. A 2-13
2 • Meet the DM400, DM500, DM550
The IntelliLink Control Centre
1. Five Screen Keys - The five keys directly to the left of the display
screen allow you to select options displayed on the screen.
2.
Lock Button - If no account is selected, this locks the IntelliLink Control Centre.
3.
Normal Preset Key - Returns you to the factory default settings.
4.
Mode Key - Press to choose from a variety of mail processing modes.
5.
Class Key - Enables you to select the correct class for your mailing
(e.g., Domestic Standard Lettermail, Priority Courier, Xpresspost International.).
6.
Seal Key - Allows you to moisten and seal envelopes, with or without
applying postage. You can also choose not to seal the envelopes at all.
7.
Accounts Key - Press to set up and edit accounts.
8.
Custom Preset Key - Use this to choose frequently-used system key
settings for running different jobs.
9.
Menu Key - Press to view the following settings and options:
• Meter Stamp Options
• Set Up
• Zero Scale
• Rate Details
• Adjust Display Contrast
• Maintenance
• Turn Features On
• Volume Control
• Currency Add
• Display Imperial Weight
10.
Funds Key - Allows you to obtain the following information:
• Funds Available (in the IntelliLink Control Centre)
• Funds Used
• Total Pieces (of mail processed by your mail system)
11.
Reports Key - Offers a selection of different types of reports to run.
12.
Help Key - Gives detailed information about a screen you are viewing.
13.
Numeric Keys - Press numbered keys to manually enter weight, postage (Corrections, Statement of Mailing / Manifests), or creating names
for accounting departments.
SV61964 Rev. A2-14
DM400, DM500, DM550 Operating Guide
B N
M
H J K L
Y U I O P
Symbol
,
*
-
_
+
/
?
(
)
:
'
Enter / Entr ée
Star t / En marche
Tape / Bande
Stop / Arr êt
Q
A
Z X C V
S D F G
W
E R T
Shift Space
!
@
#
$
%
?
Tâches sur mesure
Custom Presets
Menu
Funds / F onds
Repor ts / Rappor ts
Clear / Ann uler
Accounts / Comptes Help / Aide
Tâche nor male
Normal Preset
Lock
Class / Classe
Seal / Cacheter
Mode
1 2 3
4 5 6
7
C
0 •
8 9
Pr esorted
First Class
Account:
Class:
Dom Standard Ltr
0.000kg
Engineering
Attached Scale
The IntelliLink
Control Centre
continued
14. Enter Key - Press to enter the information you have selected for the
mailing system.
15.
Arrow Keys - Moves you to new menus, or scrolls menus and selects
options.
16.
Start Key - Begins processing mail with the options you have selected.
17.
Tape Key - Allows you to print postage tapes for packages or pieces of
mail that are outside the limits specified for mailing materials. See
Specifications: Section ll, in this chapter for details.
18.
Stop Key - Ends a mail or tape processing job in progress.
19.
Clear Key - Allows you to clear an entry, or takes you back to a previous screen, or allows you to enter a value between 1 - 100 to print
multiple tapes for the value of postage displayed on the main menu.
20.
Alpha Keyboard - Use to enter accounts and other setup information.
This keyboard is under a cover that opens for access.
1
2
3
4
5
6
7
12
19
8
9
10
15
11
16
17
18
14
13
20
SV61964 Rev. A 2-15
2 • Meet the DM400, DM500, DM550
The Main Screen
The content of the main screen depends upon the current mode of the
machine. Main screens are the only screens that contain a digital indicia
replica area and a main status area.
The main screen enters a sleep mode after a certain period of inactivity.
Pressing any key wakes up the system and shows the last screen on the
display, or the one corresponding to the Normal Preset settings (see De-
fine Custom Presets in Chapter 5 in this guide for more information).
1.
Advertisement Display - The optional message to be printed on the
envelopes or tape (if selected).
2.
Account - The account number or name charged with postage.
3.
Class - The class you selected for the piece of mail.
4.
Main Status Area - Important information such as warnings or help or
navigation tips. For example, if you select a class, a message appears
in this area.
5.
Weight Display Area - The weight of the piece of mail.
6.
Mode - The mode in which the piece of mail will be processed, or what
the next required action will be.
7.
Digital Indicia - The official postal indicia printed on the envelope or
tape.
8.
Batch Count - The number of pieces of mail run in a job.
6
1
7
2
3
4
8
5
SV61964 Rev. A2-16
DM400, DM500, DM550 Operating Guide
Specifications
The specifications are divided into two sections. Section I contains
two tables comparing the DM400, DM500 and DM550 mailing system
specifications. Section II lists the specifications that are common to all
of the mailing systems.
Section I - Table 1
Dimensions
and Weight
Size (inches):
w/o Stacker
Size (mm):
w/o Stacker
Weight (lbs): 58 64 66
Weight (kgs): 26.3 29.0 29.9
Electrical and
Power
Electrical Power
Requirement
VAC+/- 1 Hz
Power Consumption
DM400
DEF1
(1)
18L x 15H x
17W
457L x 381H x
432W
DM400
DEF1
(1)
DM500
DGF1/DGU0
35L x 15H x
19W
889L x 381H x
483W
DM500
DGF1/DGU0
DM550
(1)
DHF1/DHU0
35L x 15H x
19W
889L x 381H x
483W
DM550
(1)
DHF1/DHU0
120 - 240 120 - 240 120 - 240
95W 145W 145W
(1)
(1)
Operating
Conditions
Temperature
Range F (C)
Relative
Humidity
DM400
DEF1
(1)
Min 40 (04)
Max 100 (43)
Min 8%
Max 95%
DM500
DGF1/DGU0
DM550
(1)
DHF1/DHU0
Same Same
Same Same
(1)
(1) This number identifies your system and is located on a label on your
mailing machine
SV61964 Rev. A 2-17
2 • Meet the DM400, DM500, DM550
Specifications
continued
Section I - Table 2
Capacities and
Features
Feeder Type Semi-automatic
Feeder Deck
Capacity
Side Guide No Yes Yes
Sealing Fluid in
Storage Tank
Throughput
Speed #10
envelopes/min
Throughput
Speed #10
Tape/min for
longest digital
indicia
(1) This number identifies your system and is located on a label on your
mailing machine.
(2) The actual throughput of your mailing system will vary depending on
the material processed and skill of the operator.
DM400
DEF1
(1)
DM500
DGF1/DGU0
(1)
Automatic with
with deskew
deskew
N/A (manual) 4 inches
(102 mm) for a
stack of mail
Enough to seal
500 pieces of
mail
Enough to seal
3000 pieces of
mail
90 135 160
(2)
14 14 14
DM550
DHF1/DHU0
(1)
Automatic with
deskew
4 inches
(102 mm) for a
stack of mail
Enough to seal
3000 pieces of
mail
SV61964 Rev. A2-18
DM400, DM500, DM550 Operating Guide
Specifications
continued
Section II
This section contains all the specifications that are common to the DM400/
DM500/DM550 Mailing Systems.
Sealing Method
Sealing with flap closed
E-Z Seal® Fluid Sensing
Warning message for low fluid level of E-Z Seal
Stack Type
Drop stacker
Stacker Capacity for #10 Envelopes
4 inches (102mm)
Telephone Cord for Analog Line
26 AWG or smaller
Optional Integrated Scale
Platform (0 - 2kg capacity)
Accounting Features
Funds Accounting
Decimal places: Up to 2 digits to the right of the decimal
Departmental Accounting
Account names: Maximum of 64 alphanumeric characters. This includes
the combined total characters for account, sub-account,
and sub-sub-account
Postage Accounting
Optional 25, 100 or 300 accounts.
Advertisements and Inscriptions
Advertisements
Up to 10 advertisements.
Permit Mail Image - Not currently available in Canada
Maximum number of images is 3
Maximum identifying image name length is 15 characters
SV61964 Rev. A 2-19
2 • Meet the DM400, DM500, DM550
Specifications
continued
Section II
Mailing Materials:
Envelope Dimensions (refer to envelope measurement figure)
Minimum: 3.5 in. x 5 in. (76.2 mm x 127 mm) postcard size.
Maximum: 10 in. x 13 in. (279 mm x 330 mm) in landscape orienta-
tion. C5 envelopes can be processed when in portrait
orientation.
Envelope Flap Depth (refer to envelope measurement figure)
Minimum: 1 in. (25.4 mm)
Maximum: 3 in. (76.2 mm)
Envelope Thickness
Minimum: 0.007 in. (0.18 mm)
Maximum: 5/8 in. (15.9 mm)
Acceptable Envelope Materials Include
• Standard envelope paper
• Self-mailers
• Tri-fold mail
• Pre-sealed envelopes
Envelope Flap Profiles
• Commercial (square and baronial)
• Executive
• Monarch
Weight of the piece of mail
Dependant on scale option
• Integrated scale – up to 2 kg
• External scale – up to 30 kg
Tape Roll Width
For DM500/DM550, either 4 in. (102mm) or 5 inches (127 mm)
For DM400, 4 in. (102mm) only.
SV61964 Rev. A2-20
DM400, DM500, DM550 Operating Guide
Specifications
continued
Envelope Dimensions
10 in.
(279 mm)
Section II
13 in. (330mm)
3 in. (76.2mm)
Maximum
3.5 in.
(76 mm)
5 in. (127mm)
1 in. (25.4mm)
Minimum
SV61964 Rev. A 2-21
2 • Meet the DM400, DM500, DM550
SV61964 Rev. A2-22
Mail in a Minute3
Chapter Contents
Mail in a Minute .............................................3-3
Prepare Your Mail .........................................3-3
Run the Mail ..................................................3-4
Print Postage Tapes ......................................3-5
Test Print / Zero Dollar Indica ........................3-6
SV60957 Rev. DSV60957 Rev. DSV61964 Rev. A 3-1
3 • Mail in a Minute
SV61964 Rev. A3-2
DM400, DM500, DM550 Operating Guide
Mail In A Minute
Prepare Your Mail
This chapter explains how to quickly and easily get your system up and
running to process mail or print a postage tape.
Refer to the Mailing Material in the Specifications sections in Chapter 2 in
this guide to make sure your mail is compatible with your mailing system.
For instructions on other available options for running your mail, see Chap-
ter 4, Running Mail in this guide.
1. Sort the mail by envelope size. If you are using the accounting feature,
sort by account as well.
2. For the DM500 and DM550,
place the stack of mail on the
feed deck with the envelopes
slanted slightly to the left (shingled) as shown in the picture at
the right.
Place the envelopes with the
flaps down and against the rear
wall.
For the DM400, feed the enve
lopes one at time into the feeder.
-
Envelopes shingled to the left
NOTE 1: Remove any onion skin/airmail type envelopes, Tyvek® envelopes,
envelopes that are thicker than 5/8” or any pieces of
mail that are outside the limits specified for mailing materials - see Specifications: Section ll in Chapter 2 of this guide for details. Print the postage for this
type of mail on tape.
NOTE 2: If you are using presealed envelopes, make sure you press the Seal
key on the IntelliLink Control Centre and select Sealer off or the envelopes will
stall.
NOTE 3: If you are running pieces of mail that are each 5/8” thick, you must run
them one piece at a time. Do not stack them on the feed deck and attempt to
feed them automatically - they will stall.
SV61964 Rev. A 3-3
3 • Mail in a Minute
3. Adjust the side guide (DM500
and DM550 only) so it is close
to, but not touching, the bottom
edge of the envelope stack.
Be sure and leave a slight
clearance between the side
guide and envelopes (about
1/16 inch clearance).
Side Guide (DM500/DM550)
Run the Mail
4. Adjust the thickness adjustment knob to adjust
Thick mail setting
for envelope thickness. For thicker pieces of
mail (3/8” to 5/8”), or mail containing several
inserts, use the thick mail setting. For mail containing only single inserts, or for postcards, use
the normal mail setting. Refer to the figure on
the right.
To pick a setting, turn the knob to the arrow
Normal mail setting
located on the feed cover.
5. Make sure you have sufficient funds in your
IntelliLink Control Centre. If the message “Low
Funds” appears on the screen, make sure you
can complete the mail run with the funds you
have. If you do not have enough funds, see
Chapter 6, Adding Postage in this guide.
1. Press the Mode key on the IntelliLink Control Centre.
2. Select
Attached Scale.
3. Place the piece of mail on the scale.
4. Press the
Class key and select the appropriate class of mail.
5. Place the piece of mail on the feed deck and and press the
Start key.
SV61964 Rev. A3-4
DM400, DM500, DM550 Operating Guide
Print Postage Tapes
Print postage tapes for:
• Packages
• Onion skin/airmail type envelopes
• Tyvek® envelopes
• Envelopes that are thicker than 5/8”
• Any pieces of mail that are outside the limits specified for mailing ma
terials - see Specifications: Section ll in Chapter 2 of this guide for details.
You can request up to 50 tapes at a time. The tapes exit into the stacker.
The DM400/DM500/DM550 is designed to use a special pressure sensitive adhesive tape made exclusively for it.
WARNING! Use only fresh rolls of Pitney Bowes tape to avoid
distortion or stalls in the mechanism and possible loss of postage.
To print a postage tape:
-
1. Locate the tape exit on the right side of the mailing system.
2. With the correct postage set on the main screen, press the
print one tape.
3. To print more than one tape, use the numeric keys to type in the num
ber of tapes you want, then press the Tape key.
The system prints the tapes.
NOTE: Do not lift any of the covers on the mailing system while the tape is printing or the system will stop printing, cut and eject the tape.
Tape key to
-
SV61964 Rev. A 3-5
3 • Mail in a Minute
Test Print/Zero Dollar Indica
From time to time you or a Pitney Bowes Service Technician may want
to conduct a test print to determine if your DM Series print mechanism is
operating correctly. We recommend that you use the Test Print or Zero
Dollar Indicia so that you do not waste your postage funds. The following
procedure outlines how to process a Test Print:
1. Select
2. Select
3. Key in 0 g.
4. Select
5. Place mail piece in the feed deck.
6. Press
Mode.
Manual Weight Entry.
Dom Std Letter Class.
Start on the IntelliLink Control Centre.
SV61964 Rev. A3-6
Running Mail4
Chapter Contents
Navigating Hints ...........................................4-2
Applying Postage and Running Mail ............4-3
Preparing Your Mail .....................................4-4
Selecting the Postage Mode ........................4-6
Selecting the Class, or
Special Services ..........................................4-10
Selecting the Meter Stamp Options ............4-13
Selecting an Account to Print Postage .......4-15
Clearing the Batch Count ...........................4-15
Printing Postage Tapes ..............................4-16
Adding Postage or Correcting Postage .......4-17
Advancing the Date ....................................4-19
Processing a Statement of Mailing or
Manifest Payment ........................................4-20
SV60957 Rev. DSV60957 Rev. DSV61964 Rev. A 4-1
4 • Running Mail
Navigating Hints
• The maximum number of options displayed is 5. To view more options,
press the down arrow key.
• You can select a numbered option either by pressing the screen key
next to the option, or by pressing the corresponding number on the
keyboard and pressing the Enter key.
• To go back one screen or more, clear an entry, or return to the “Ready”
screen, pres the Clear key. Pressing the left arrow key returns you to
the main screen.
• Other selection or navigation or help information appears at the bottom
of the screen. Also, check for messages next to the arrow keys on the
bottom right side of the screen.
Select Mode
►1. WeighingOptions
►2. TimeandDateStamp
►3. SealOnly-NoPrinting
Current mode: Arrow Keys
Home
◄
◄
More Modes
Screen
Options
and Help
Information
Note: Services/Features may vary by model, country and or
enabled features.
SV61964 Rev. A4-2
DM400, DM500, DM550 Operating Guide
Applying Postage and Running Mail
All mail pieces weighing under 500g are considered Lettermail and the
postage for these items must be calculated using the internal rating feature. All mail pieces weighing over 500 grams are considered Parcels and
the postage for these items must also be calculated using the internal rating feature. This internal rating feature ensures that the correct amount of
postage is applied to each mail piece.
To apply postage and run mail, follow the procedures listed below. You
must follow procedures 1 and 2 before you run mail through the system
and apply postage. Follow the other procedures listed here as needed.
Preparing Your Mail.
1
Selecting the Mode. This describes how to weigh your mail.
2
Selecting the Class or Special Service. Refer to this section if you need
3
to specify a class or select a special service.
Selecting the Digital Indicia Options. This section describes how to
4
change the elements printed on your piece of mail or tape.
Selecting an Account to Print Postage. Refer to this section if you want
5
to charge the postage to an account.
Clearing the Batch Count. Refer to this section if you want to clear or
6
reset the number of pieces of mail processed by your system.
Printing Postage Tapes. If your mail is a parcel, or if any pieces of mail
7
are outside the limits specified for mailing materials, refer to this section
for instructions on how to print postage tapes.
Adding Postage/Correcting Postage. This section tells you how to add
8
more postage on a piece of mail.
Advancing the Date. This section tells you how change (advance) the
99
date on a piece of mail.
Processing a Mailing/Manifest Payment. This section tells you how to
1010
print a digital indicia to evidence payment for parcel shipments or bulk
mailings that are documented in a Statement of Mailing or Manifest.
SV61964 Rev. A 4-3
4 • Running Mail
Preparing
1
Your Mail
Refer to the Mailing Material in the Specifications sections in Chapter 2 in
this guide to make sure your mail is compatible with your mailing system.
1. Sort mail by envelope size and, if you are using the accounting feature,
sort by account.
2. For the DM500 and DM550, place the stack of mail on the feed deck
with the envelopes slanted slightly to the left (shingled) as shown in the
picture below. Place the envelopes with the flaps down and against the
rear wall.
For the DM400, feed the envelopes one at time into the feeder.
NOTE 1: Remove any onion skin/airmail type envelopes, Tyvek® envelopes, en-
velopes that are thicker than 5/8” or any pieces of mail that are outside the limits
specified for mailing materials - see Specifications: Section ll in Chapter 2 of this
guide for details. Print the postage for this type of mail on tape.
NOTE 2: If you are using presealed envelopes, make sure you press the Seal
key on the IntelliLink Control Centre and select Sealer off or the envelopes will
stall.
NOTE 3: If you are running pieces of mail that are each 5/8” thick, you must run
them one piece at a time. Do not stack them on the feed deck and attempt to
feed them automatically - they will stall.
3. Adjust the side guide
(DM500 and DM550 only) so
it is close to, but not touching, the bottom edge of the
envelope stack.
Be sure and leave a slight
clearance (about 1/16”) between the side guide and
envelopes.
Side Guide (DM500/DM550)
SV61964 Rev. A4-4
DM400, DM500, DM550 Operating Guide
Preparing
1
Your Mail
continued
4. Adjust the thickness adjustment knob to adjust
for envelope thickness. For thicker pieces of
mail (3/8” to 5/8”), or mail containing several
inserts, use the thick mail setting. For mail containing only single inserts, or for postcards, use
the normal mail setting. Refer to the figure on
the right.
To pick a setting, turn the knob to the arrow
located on the feed cover.
5. If you are doing a large mail run, verify that you
have sufficient funds in your IntelliLink Control
Centre. If you get the message “Low Funds”
appearing in the display, make sure you can
complete the mail run with the funds you have.
If you do not have enough funds, see Chapter
6, Adding Postage in this guide.
Thick mail setting
Normal mail setting
SV61964 Rev. A 4-5
4 • Running Mail
Selecting
2
the Postage
Mode
In order to process your mail, you need
to select the mode that is appropriate
for your mail job. To access the modes,
press the Mode key on the IntelliLink
Control Centre.
The available modes are summarized
in this table. These are the names of
► DifferentialWeighing
► ManualWeightEntry
► AttachedScale
► AttachedScale-AutoTape
► SealOnly-NoPrinting
Select Mode
the modes that appear in the main
screen when you press the Mode key.
For a detailed description of each
mode, refer to the specific mode topic
Note: Services/Features may
vary by model, country and or enabled features.
in this section.
Weighing Options on the DM400/DM500/DM550
Weighing Options Summary of when to use
Differential Weighing Use this to weigh and calculate postage
for a piece of mail removed from a stack
of mail on the scale.
Manual Weight Entry This selection allows you to key in the
weight of a mail piece manually. Manual weight entry is typically used if you do
not have access to a DM Series integrated weigh platform or if you already
know the weight of the mail piece.
In order to process mail, you must know
the weight of the mail piece in order to
accurately calculate the rate for the mail
piece.
Attached Scale This selection allows you to use a DM
Series integrated weigh platform to
establish the weight of the mail piece
being processed.
In order to process mail, the weight of
the mail piece must be established in
order to accurately calculate the rate for
the mail piece.
Attached Scale - AutoTape Use this when you want your mailing
system to weigh your piece of mail and
determine the appropriate postage and
automatically print the postage on tape.
Seal Only Use this if you do not want to apply
postage but simply seal the envelope.
SV61964 Rev. A4-6
DM400, DM500, DM550 Operating Guide
Mode Selection:
Differential
Weighing
This option is available if your system is a DM550 with the integrated scale
platform, or has an attached external scale. If you have both an integrated
scale and an attached external scale, you must disconnect one of them in
order to use Differential Weighing.
This option allows you to place all of the mail on the scale at once, then
remove each piece, one at a time and run it through the system. The system calculates the postage for each piece of mail you remove from the
scale and applies the postage to the piece as it goes through the mailing
system.
Before using differential weighing:
• Set the scale to zero by pressing the Menu key, then selecting
Zero Scale.
• Make sure each piece of mail weighs at least as much as the amount
specified as the differential trip weight during the installation of your
mailing system. For more information, refer to the Set Up the Scale/
Select Rates: Diff Weigh Trip Weight section in Chapter 5 in this guide.
To perform differential weighing:
1. Press the Mode key.
2. Select
3. The system prompts you to place the mail on the scale.
4. If you have previously selected a class, go to step 5. Otherwise you
are prompted to select a class. For more information, refer to Section
3, Selecting the Class or Special Service in this chapter.
5. If you are printing on a piece of mail, remove one piece of mail from
the scale, place it on the feed deck and press Start.
If you are printing tapes, remove one piece of mail and the system au
tomatically prints a tape.
Repeat this process until you have processed all of your mail. When
printing on a piece of mail, you only need to press the Start key for the
first piece of mail.
Differential Weighing.
NOTE: When you remove the last piece of mail from the scale, the system
asks you if you want to print postage. This is in case the last piece you
remove from the scale is the container for the mail.
-
SV61964 Rev. A 4-7
4 • Running Mail
Mode Selection:
Manual Weight
Entry
Mode Selection:
Attached Scale
Manual Weight Entry
To perform manual weight entry:
1. Press the
2. Select
3. Type in the weight in kilograms and press
For example:
• 8 grams for a Domestic Standard Lettermail piece would be en
tered as 0.008kg.
4. Press the
tion, refer to Section 3, Selecting the Class or Special Service in this
chapter.
5. If this is a parcel, press the
6. Place the piece of mail on the feed deck.
7. Press the
Use this option if you want to use an attached scale to calculate the weight
of a mail piece.
1. Press the
2. Select
3. Place the piece of mail on the scale.
4. If the class displayed in this screen is incorrect, press the
and select the class. For more information, refer to Section 3, Select-
ing a Class or Special Service in this chapter.
5. If this is a parcel, press the
6. Place the piece of mail on the feed deck.
7. Press the
Mode key.
Manual Weight Entry.
Enter.
-
Class key if required and select the class. For more informa-
Tape key, otherwise go to step 6.
Start key.
Mode key.
Attached Scale. The “Attached Scale Mode” screen appears.
Class key
Tape key, otherwise go to step 6.
Start key.
SV61964 Rev. A4-8
DM400, DM500, DM550 Operating Guide
Mode Selection:
Attached Scale
- AutoTape
Use this option if you want the system to automatically weigh and print a
tape as soon as you place a piece of mail on the scale.
Before using this weighing option:
• Set the scale to zero by pressing the Menu key, then selecting
Zero Scale.
• Make sure each piece of mail weighs at least as much as the amount
specified as the differential trip weight during the installation of your
mailing system. For more information, refer to the Set Up the Scale/
Select Rates:Diff Weigh Trip Weight section in Chapter 5 in this guide.
1. Press the Mode key.
2. Select Attached Scale - AutoTape.
3. The “Print Tape Automatically” screen appears.
4. Place each piece, one at a time on the scale. The system prints a tape
every time you place another piece of mail on the scale.
Mode Selection:
Seal Only
Use this mode if you just want to seal the envelopes and do not want to
apply postage.
1. Press the
2. Select
any of these options, go to step 3:
Reset Counter - Select this if you want to clear the number sealing
operations performed so far by your mailing system.
3. Place the mail on the feed deck.
4. Press the
NOTE: For additional sealing options, press the Seal key on the IntelliLink
Control Centre. This allows you to select the following options:
• Sealer on (seal envelopes)
• Sealer off
• Seal only, don’t print
Mode key.
Seal Only and select the appropriate option. If you do not want
Start key.
SV61964 Rev. A 4-9
4 • Running Mail
Selecting
3
a Class or
Special
Service
Selecting a class is a required action in order to generate the appropriate
rate for your mail piece. The procedure for selecting a class, special service or carrier depends on whether you enter the weight of the mail manually or use the integrated (or attached external) scale to weigh your mail
piece. Each class has its own set of special services. When you select a
class, only those options available for that selection display on the main
screen.
Selecting Class When Entering Weight Manually
1. Press the Mode key.
2. Select Manual Weight Entry.
3. Type in a weight in kilograms and press Enter.
For example:
• 8 grams for a Domestic Standard Lettermail mail piece would be
entered as 0.008 kg.
4. Press the
5. Select the appropriate class from the ones displayed on the screen.
6. The special services available for the class selected are displayed on
the IntelliLink Control Centre display screen
a. If you
screen to confirm the class.
b. If you want a special service, press the soft key adjacent to the re
quested service or services listed on the IntelliLink Control Centre
display screen. When you are finished selecting the requested special services press Enter.
7. Press the
mail piece, place it on the feed deck and press the Start key
Class key.
do not want a special service, press the Enter key within this
Tape key to print a postage tape, or to apply postage to the
-
Selecting Class When Using a Scale to Weigh the Piece of
Mail
1. Press the Mode key.
2. Select
3. Place the mail piece on the scale.
4. Press the
5. Select a class. If the weight on the scale is too heavy or too light for
the current class, a message displays on the screen to inform you and
no postage can be printed and another class selection is required.
6. Select the appropriate class from the ones displayed on the screen.
Attached Scale. The “Attached Scale Mode” screen appears.
Class key.
SV61964 Rev. A4-10
DM400, DM500, DM550 Operating Guide
Selecting
a Class,
or Special
Service
continued
7. The special services available for the class selected are displayed on
the IntelliLink Control Centre display screen
a. If you do not want a special service, press the
screen to confirm the class.
b. If you want a special service, press the soft key adjacent to the re
quested service or services listed on the IntelliLink Control Centre
display screen. When you are finished selecting the requested special services press Enter.
8. Press the
mail piece, place it on the feed deck and press the Start key.
Tape key to print a postage tape, or to apply postage to the
Enter key within this
-
Processing Parcels
All mail pieces weighing over 500 grams are considered Parcels and the
postage for these items must be calculated using the internal rating feature
– a combination of weight entry (manual or via attached scale) and class
selection.
1. Press the
2. Select
3. Place the mail piece on the scale.
4. Press the
classes (for example, Domestic Parcel, Domestic Priority, International
Xpresspost, etc.). Depending on the distribution service you select,
you may need to make additional selections.
5. You are then prompted to make a Postal Code or Zone selection (do
mestic or country code for international), which is a required step in
calculating the appropriate postage rate for the mail piece.
6. For a domestic destination, type in Postal Code or Zone using the al
phanumeric and / or numeric keypad. For more information, refer to
Selecting Codes and Zones in this section.
For an international destination, type in the country code. For more
information, refer to Selecting a Country in this section.
7. Press
8. The special services available for the class selected are displayed on
the IntelliLink Control Centre display screen
a. If you
screen to confirm the class.
b. If you want a special service, press the soft key adjacent to the re
quested service or services listed on the IntelliLink Control Centre
display screen. When you are finished selecting the requested special services press Enter.
9. Press the
Mode key.
Attached Scale. The “Attached Scale Mode” screen appears.
Class key and select one of the distribution services related
-
-
Enter.
do not want a special service, press the Enter key within this
-
Tape key to print a postage tape.
SV61964 Rev. A 4-11
4 • Running Mail
Entering Codes
and Zones
Select a
Country
If your postal rate or special service requires a Code or Zone, you are
prompted to enter it. The system prompts you for either the Code or Zone
(for details, see Set Up the Scale/Rates: Zone prompt section in Chapter 5
of this guide).
1. When you select a class, you may be prompted to enter the Code or
Zone.
2. Type in the code or zone using the numeric keypad.
3. Press Enter.
To select another country:
1. Press the Class key.
2. Select an international service. A list of countries appears in the dis
play. You can scroll through the countries:
• Using the up/down arrows
• Typing in the first few letters of the country until you get a match
• Typing in the numeric code for that country
3. Select the country you want.
-
SV61964 Rev. A4-12
DM400, DM500, DM550 Operating Guide
Selecting
4
the Meter
Stamp
Options
Meter Stamp
Options:
Date
The Meter Stamp Options selection
allows you to change the elements
printed on your piece of mail or tape.
You access the Meter Stamp options
by pressing the Menu key on the IntelliLink Control Centre and then selecting Meter Stamp Options.
The list of options that display depends
on the model number of your mailing
system. All of the possible options are
described in this section.
1. Press the Menu key.
2. Select
3. Select the
Print Entire Date
Don’t Print Date
Print only Month and Year
Advance Date
Reset to Today’s Date
4. Make your selection and follow the prompts on the main screen. Press
Enter when complete.
Meter Stamp Options.
Date option and the following selections appear:
Meter Stamp Options
► Date
► Advertisements
► PrintPosition
► MultipleTapes
Note: Services/Features may
vary by model, country and or enabled features.
Meter Stamp
Options:
Advertisement
SV61964 Rev. A 4-13
You can have a variety of advertisements appear on your mail. For a list of
the advertisements available for your mailing system, refer to Chapter 11,
Supplies and Options in this guide.
1. Press the Menu key.
2. Select
3. Select the
4. Use the down arrow key to scroll through the advertisements.
5. Press the screen key that is next to the advertisement you want. The
advertisement then appears next to the digital indicia.
Meter Stamp Options.
Advertisement option.
4 • Running Mail
Meter Stamp
Options:
Print Position
Meter Stamp
Options:
Multiple Tape
This selection allows you to adjust the position of where the digital indicia
prints on the envelope.
1. Press the
2. Select
3. Select the
4. Use the left and right arrow keys to switch between the possible posi
tions (1–5).
NOTE:Toachievemaximumreadabilityatthepostofce,westrongly
This section allows you to print multiple tapes of the same value.
1. Press the
2. Select
3. Select
4. Enter number of tapes.
5. Press
Menu key.
Meter Stamp Options.
Print Position option.
advise that you do not change the default value that your machine is
shipped with.
Menu key
Meter Stamp Options.
Multiple Tape.
Tape key.
-
SV61964 Rev. A4-14
DM400, DM500, DM550 Operating Guide
Selecting
5
an Account
to Print
Postage
1. Press the Accounts key and the system lists your accounts.
2. Use the down arrow to view more accounts.
or
Enter the name of the account until it appears on the screen.
3. Select the account you want to use to charge postage.
If the account is password protected, you are prompted to enter the
password.
4. The system displays the main screen showing the account
name/number as well as any subaccount or subsubaccount names.
For example, if you have a top-level account named “Engineering” with
a subaccount named “Mechanical,” the following account name appears in the display:
Engineering
Mechanical
The lowest account name (in this case “Mechanical”) is the account
that incurs the charges.
5. If this is a parcel, press the
6. Place the piece of mail on the feed deck, set the thickness adjustment
knob for the mail thickness (DM500/DM550), and adjust the side guide
(DM500/DM550) for the width of the piece of mail.
7. Press the
Tape key, otherwise go to step 6.
Start key.
Clearing
6
the Batch
Count
If you keep track of the number of pieces of mail you process for each job
or mail run, you may want to clear the batch count at the end of a run or
just before starting a new run. The batch count appears on the display in
the lower right corner.
To clear the batch count:
1. Press the
2. The “View Funds” screen appears.
3. Press the right arrow key to clear the batch count.
4. If you have specified that a supervisor password must be entered to
clear the batch count, you are prompted to enter the password now.
Enter the password and press the
Funds key.
Enter key.
SV61964 Rev. A 4-15
4 • Running Mail
7
Printing Postage Tapes
Print postage tapes for:
• Packages
• Onion skin/airmail type envelopes
• Tyvek® envelopes
• Envelopes that are thicker than 5/8”
• Any pieces of mail that are outside the limits specified for mailing ma
terials – see Specifications: Section ll in Chapter 2 of this guide for details.
You can request up to 50 tapes at a time. The tapes exit into the stacker.
The DM400/DM500/DM550 is designed to use a special pressure sensitive adhesive tape made exclusively for it.
WARNING! Use only fresh rolls of Pitney Bowes tape to avoid
distortion or stalls in the mechanism and possible loss of postage.
1. Locate the tape exit on the right side of the mailing system.
2. With the correct postage set on the main screen, press the
print one tape.
3. To print more than one tape, use the numeric keys to type in the num
ber of tapes you want, then press the Tape key.
The system prints the tapes.
Tape key to
-
-
NOTE: Do not lift any of the covers on the mailing system while the tape is
printing or the system will stop printing, cut and eject the tape.
SV61964 Rev. A4-16
DM400, DM500, DM550 Operating Guide
Adding
8
Postage or
Correcting
Postage
If you do not have the correct postage on a piece of mail, you can add
more postage directly on a piece of mail. If you prefer, you can print the
corrections on at a tape instead and then apply it to the piece of mail.
To add more postage
1. If you are printing more postage on an envelope and if the envelope is
sealed, press the Mode key and select Sealer Off. If you are printing
on a tape, go to step 3.
2. From the Normal Preset screen select Custom Presets, then select
Correction..
3. The display will return to the Normal Preset screen and Correction will
appear in the Advertisement Display area of the screen.
4. Select
Correct which will take you to the screen displayed below:
Class, then select Other Payment, and then select Postage
Other Payment Postage Correct $0.00
Current service: None
► 0.01 to 0.50
► 3.50 to 99.99
Press Enter when done.
►Cancel
0.000kg
5. Select the postage value range that corresponds to the amount
of postage you want to add as a correction, enter the appropriate
amount, and then press Enter, and then press Enter a second time to
go back to the main screen.
NOTE: Values between $0.50 and $3.50 cannot be entered as this range is
representative of the existing Canada Post Lettermail rate structure – these
values will be adjusted based on future Canada Post Rate Changes. If the
value range 3.50 to 99.99 is selected and if a value between $0.50 and
$3.50 (the restricted range at time of publication) is entered, the system
will record this as a zero dollar entry. The system will print an indicia with a
value of $0.00 if you do not correct this option by returning through the steps
to process a postage correction.
6. Place your mail piece on the scale or enter weight manually depending
on which mode your system is in.
SV61964 Rev. A 4-17
4 • Running Mail
Adding
Postage or
Correcting
Postage
continued
7. Press the Tape Key to print the ccorrection postage. Apply the tape to
the left of the original indicia or affix the tape to the upper right hand
corner of the back side of the envelope (opposite of where the original
indicia is).
SV61964 Rev. A4-18
DM400, DM500, DM550 Operating Guide
Advancing
9
the Date
If you are printing the date correction on an envelope and if the envelope
is sealed, press the Seal key and select Sealer Off. If you are printing on
a tape then changing the seal mode is not required.
1. Select
2. The display will return to the Normal Preset screen and Class will be
populated with OthPay Date.
3. Select
select Advance Date. The following screen will be displayed:
4. Select the number of days you want to advance the date, then press
Enter, and then use the arrow keys to return to Home, which returns
you to the Normal Preset screen.
5. The digital indicia in the screen display now shows a forward date
equivalent to the number of days you advanced it.
6. Press the
to the left of the original indicia or affix the tape to teh upper right hand
corner of the back side of the envelope (opposite of where the original
indicia is).
Custom Presets, then select redate.
Menu then select Indicia Options, then select Date, and then
Advance Date
Printed Date: Wed 2006.02.22
Enter number of days to advance:
0
Tape key to print the Date Advance indicia. Apply the tape
SV61964 Rev. A 4-19
4 • Running Mail
Processing
10
a Statement
of Mailing
or Manifest
Payment
A digital indicia can be printed to evidence payment other types of mailings
and shipments which include the following:
• Multiple parcel shipments
• Bulk mailings using pre-printed permit envelopes
The following outlines the procedure to print a digital indicia to evidence
payment for parcel shipments or bulk mailings that are documented in a
Statement of Mailing or Manifest.
1. From the Normal Preset screen select
lect Manifesting.
2. The display will return to the Normal Preset screen and
Statement/Manifest will appear in the Advertisement Display area of
the screen.
3. Select
which displays the screen below:
Class then select Other Payment, and then select Manifesting
Custom Presets and then se-
Other Payment Manifesting $0.00
Current service: None
► 0.01 to 99.99
Press Enter when done.
►Cancel
0.000kg
4. Select the 0.01 to 99.99 postage value range.
NOTE: $99.99 is the maximum value you can enter per digital indicia.
Enter the appropriate amount for your manifest statement and the
press Enter a second time to return to the main screen.
5. Place a mail piece on the scale or enter weight manually depending on
the current mode of your system.
6. Press
ifest.
7. Once you have completed processing or printing your Statement of
Mailing / Manifest Payment indicia, press the Normal Preset button on
the IntelliLink Control Centre. This takes you back to the normal mail
processing mode.
Tape to print payment and apply to Statement of Mailing or Man-
NOTE: A Statement of Mailing / Manifest Payment must always be printed
using a Tape or Tape Sheet.
SV61964 Rev. A4-20
DM400, DM500, DM550 Operating Guide
SV61964 Rev. A 4-21
Mailing System Setup5
Chapter Contents
Navigating Hints ...........................................5-2
Overview of Mailing System Setup ...............5-3
Setting the Display Language .......................5-4
Adjusting Display Contrast and
Volume Control .............................................5-5
Setting the Date and Time of Day ................5-6
Setting Up A Supervisor Password ................5-7
Setting A Lock Code ....................................5-9
Setting Up the Scale/Selecting Rates .........5-10
Setting Up Postage By Phone® .................5-14
Adding an Optional Printer .........................5-17
Configuring High/Low Funds Warnings ......5-18
Configuring System Timeouts .....................5-19
Setting Up Scheduled Calls
to Pitney Bowes ..........................................5-22
Defining Normal and Custom Presets ........5-23
Taking the IntelliLink Control Centre
Out of Service .............................................5-26
SV60957 Rev. DSV60957 Rev. DSV61964 Rev. A 5-1
5 • Mailing System Setup
Navigating Hints
• The maximum number of options displayed is 5. To view more options,
press the down arrow key.
• You can select a numbered option either by pressing the screen key
next to the option, or by pressing the corresponding number on the
keyboard and pressing the Enter key.
• To go back one screen or more, clear an entry, or return to the “Ready”
screen, pres the Clear key. Pressing the left arrow key returns you to
the main screen.
• Other selection or navigation or help information appears at the bottom
of the screen. Also, check for messages next to the arrow keys on the
bottom right side of the screen.
Select Preset
0. Normal
1. Available
2. Available
3. Available
4. Available
Screen
Options
Current mode: Arrow Keys
Home
More Presets
Note: Services/Features may vary by model, country and or
enabled features.
and Help
Information
SV61964 Rev. A5-2
DM400, DM500, DM550 Operating Guide
Overview of Mailing System Setup
The following is a list of the setup procedures.
Depending on your requirements, you may need to follow all or only some
of the procedures listed here.
For details on each procedure, refer to the section number indicated here.
Set the Display Language.
1
Adjusting the Display Contrast and Volume Control.
2
Setting the Date and Time of Day.
3
Setting up a Supervisor Password.
4
Setting up a Lock Code.
5
Setting up the Scale/Selecting Rates.
6
Setting up Postage By Phone.
7
Setting up the Optional Printer.
8
Configuring High and Low Funds Warnings.
99
Configuring System Timeouts.
10
Setting up Scheduled Calls to Pitney Bowes.
11
Defining Custom Presets.
12
Taking the IntelliLink Control Centre Out of Service.
13
SV61964 Rev. A 5-3
5 • Mailing System Setup
Setting the
1
Display
Language
Depending on the model of your mailing system, you may be able to set
the display to any of the following languages:
• English
• Espanol
• Francais
To change the language of the dis
play:
1. Press the
2. Select
3. Select
4. Select the language you want to
appear in the display.
5. Press the
Menu key.
Set Up.
Change Language.
Enter key.
-
Set Up
Basic Settings
Presets
Account Set Up
Display Language
Phone Set Up
Time of Day
Updates and Add-Ons
Scales/Rates
Take Meter Out of Service
Note: Services/Features may
vary by model, country and or enabled features.
SV61964 Rev. A5-4
DM400, DM500, DM550 Operating Guide
Adjusting
2
Display
Contrast
and Volume
Control
You can adjust the contrast of your display and set the volume of the speaker
on your mailing system.
To adjust the contrast level of your dis
play:
1. Press the
2. Select
3. Use the left or right arrow keys on
the control centre to select the con
trast (1 - 9) you want. The screen
will update to the new setting.
4. Press the
setting.
To adjust the volume:
1. Press the
2. Press the down arrow key and then
select
3. Select the volume level you want
(0 = off, 1 = low, 2 = medium, 3 =
high).
4. Press the
Menu Key.
Adjust Display Contrast.
Enter key to save this
Menu Key.
Volume Control.
Enter key.
-
SELECT OPTION
Meter Stamp Options
Set Up
Zero Scale
Rate Details
Adjust Display Contrast
Maintenance
Turn Features On
-
Volume Control
Currency Add
Confirmation Services
Note: Services/Features may
vary by model, country and or enabled features.
SV61964 Rev. A 5-5
5 • Mailing System Setup
Setting the
3
Date and
Time of Day
If your mail is picked up at a certain
time each day, you can set your system
to advance the date at the mail pickup
time.
NOTE: The date on the digital indicia
should correspond to the date when your
mail goes to the post office.
If you enter an invalid time or date, the
system beeps and the screen displays
the message: “Invalid Time”.
To adjust the time and enter date ad
-
vance:
1. Press the
2. Select
3. Select
Menu key.
Set Up.
Time of Day.
4. You can select:
Current Time
Date will advance after
Daylight Saving
5. For
Current Time or Date will ad-
vance after, enter the correct time
and date. Use the right arrow key to
toggle between AM and PM. You do
not need to enter the colon (:) between hours and minutes.
Press
Enter to accept the time. To
return to the main screen, press the
left arrow key.
6. To turn the
Daylight Saving mode
on or off, use the right arrow key.
To exit the Daylight Saving mode,
press the left arrow key.
Set Up
Basic Settings
Presets
Account Set Up
Display Language
Phone Set Up
Time of Day
Updates and Add-Ons
Scales/Rates
Take Meter Out of Service
Note: Services/Features may
vary by model, country and or enabled features.
SV61964 Rev. A5-6
DM400, DM500, DM550 Operating Guide
Setting Up a
4
Supervisor
Password
You can limit access to the following
operations by creating a supervisor
password.
• Adding Postage
• Clearing Batch Information (the
number. of pieces of mail your sys
tem processes)
• Setting up Scale/Rates
• Setting up Accounts
Whenever you perform any of these
operations, the system will prompt you
for the password.
To create a supervisor password:
1. Press the Menu key.
2. Select
Settings.
3. Select
4. Select
pervisor Password to create or
change an existing password. The
system prompts you to enter the
password and then confirm it.
Set Up, then select Basic
Supervisor Set Up.
Change (or Create) Su-
BASIC SETTINGS
Low Funds Warning
High Value Warning
Lock Code
Supervisor Set Up
-
Timeouts
First Low Ink Warning
Second Low Ink Warning
Note: Services/Features may
vary by model, country and or enabled features.
NOTE: Passwords are case-sensitive and must be at least 4 characters or digits long.
SV61964 Rev. A 5-7
5 • Mailing System Setup
Setting Up a
4
Supervisor
Password
continued
To password protect an operation:
1. Press the
2. Select
Settings.
3. Press the down arrow and select
Supervisor Set Up.
4. Select the option that corresponds
to the operation you want to pass
word protect. The options are:
a.) Refill - select this to require a
password for adding postage.
b.) Clear Batch - select this to
require a password before you
can clear the batch count information from the system. The
batch count corresponds to the
number of pieces of mail processed by the system.
c.) Scale/Rates - select this to
require a password before you
can modify any of the Scale/
Rates features.
See Section 6 below.
d.) Accounting - select this to
require a password to set up
accounts. If you plan to assign
passwords to your accounts
(see Chapter 7 in this guide),
you must set up a supervisor
password here.
Menu key.
Set Up, then select Basic
BASIC SETTINGS
Low Funds Warning
High Value Warning
Lock Code
Supervisor Set Up
Timeouts
First Low Ink Warning
-
Second Low Ink Warning
Note: Services/Features may
vary by model, country and or enabled features.
SV61964 Rev. A5-8
DM400, DM500, DM550 Operating Guide
Setting Up a
5
Lock Code
The Lock Code option allows you to
enter a four digit password to prevent
unauthorized use of your IntelliLink
Control Centre.
1. Press the
2. Select
Menu key.
Set Up, then select Basic
Settings.
3. Select
Lock Code and two options
are displayed:
a.) Lock Code – On/Off
b.) Change Lock Code
If this is the first time you are
setting up a lock code, “Off”
appears next to the Lock Code
selection.
4. Select Lock Code and enter a four
digit code. Press Enter and the
system prompts you to confirm it.
As soon as you confirm the code,
“On” appears next to the Lock Code
selection.
5. Press the
Clear key or the left ar-
row to exit and set the lock code.
6. To activate the system lock, press
the Lock button on the IntelliLink
Control Centre.
BASIC SETTINGS
Low Funds Warning
High Value Warning
Lock Code
Supervisor Set Up
Timeouts
First Low Ink Warning
Second Low Ink Warning
Note: Services/Features may
vary by model, country and or enabled features.
SV61964 Rev. A 5-9
5 • Mailing System Setup
Setting Up
6
the Scale
and
Selecting
Rates
This section describes how to set up a
scale and select rates for your mailing
system.
1. To access the scale/rates options,
press the
IntelliLink Control Centre and select
Set Up from the main screen. Press
the down arrow key and select
Scale/Rates.
2. If you have set up a supervisor
password for
prompted to enter the password.
The list of options that displays de
pends on the model number of your
mailing system. All of the options
are listed here:
Attached Scale
AutoScale
Diff Weigh Trip Weight
Location Code
AutoClear
Clear Zone/New Class
Code/Zone Prompt
Discount Code
All of the options are described in
the following sections.
Menu key on the
Scale/Rates, you are
Set Up
Basic Settings
Presets
Account Set Up
Display Language
Phone Set Up
Time of Day
Updates and Add-Ons
Scales/Rates
Take Meter Out of Service
Note: Services/Features may
-
vary by model, country and or enabled features.
SV61964 Rev. A5-10
DM400, DM500, DM550 Operating Guide
Scale/Rates:
Attached Scale
Scale/Rates:
AutoScale
This option appears only if you have an integrated scale or an attached
external scale connected to your mailing system.
Use this option to select how much time your system allows the scale to
settle (Normal or Adjust for Motion).
Select Adjust for motion if your mailing system is in an environment subject
to vibrations, such as near air-conditioning vents or closing doors. If you
select this, the scale will require more time to settle.
1. Press the
down arrow key and select Scale/Rates.
2. Select
3. Press the screen key for the
toggle between Normal and Adjust for Motion.
4. Press the
You can set AutoScale to On or Off.
Select
Select
If you disable this feature and your system has an attached scale, you
need to select the Attached Scale mode when running mail if you want
your system to weight the mail and calculate postage. Refer to the
ing the Postage Mode section in Chapter 4 in this guide.
On to enable the AutoScale feature.
Off to disable this feature.
Menu key on the control centre and select Set Up. Press the
Attached Scale. The “Vibration Setting” screen displays.
Attached Scale selection in this screen to
Enter key to accept.
Select-
1. Press the
down arrow key and select Scale/Rates.
2. Press the screen key for the AutoScale selection to toggle between
and Off.
3. Press
SV61964 Rev. A 5-11
Menu key on the control centre and select Set Up. Press the
On
Clear or press the left arrow to exit.
5 • Mailing System Setup
Scale/Rates:
Diff Weigh Trip
Weight
Scale/Rates:
Location Code
This option allows you to set the minimum weight that a piece of mail
must weigh in order to use the differential weighing mode to print postage on a tape or on a piece of mail. For more information on differential
weighing, refer to the Select the Postage Mode section in Chapter 4 in this
guide.
1. Press the
down arrow key and select Scale/Rates.
2. Select the
to enter the trip weight.
3. Press the
You select this option to enter your geographical location code. You must
enter this code so that your mailing system can calibrate (set to zero) the
scale correctly.
1. Press the
down arrow key and select Scale/Rates.
2. Select
code supplied by Pitney Bowes.
Press the
3. Press
Menu key on the control centre and select Set Up. Press the
Diff Weigh Trip Weight option and use the numeric keypad
Enter key to set the weight.
Menu key on the control centre and select Set Up. Press the
Location Code and then use the numeric keypad to enter the
Help key for a list of codes.
Enter.
Scale/Rates:
Autoclear
This option allows you to specify how you want your mailing system to
clear Zone and Class information when you add a new piece of mail to the
scale.
1. Press the
down arrow key and select Scale/Rates.
2. To clear Class information, select
piece is placed on scale.
3. To clear the Zone informaiton, select
piece is placed on scale.
4. Press
Menu key on the control centre and select Set Up. Press the
Class set to None when new mail-
Zone is cleared when new mail-
Enter.
SV61964 Rev. A5-12
DM400, DM500, DM550 Operating Guide
Scale/Rates:
Clear zone if new
class
Scale/Rates:
Code/Zone prompt
If you enable this option then the current code or zone information is
cleared if you select a new class.
1. Press the
down arrow key and select Scale/Rates.
2. Select
3. To enable this feature, toggle between
If the class and weight of your mail requires you to provide a destination or
Code/Zone, select this option to enter a Code/Zone.
1. Press the
down arrow key and select Scale/Rates.
2. Select
3. If you prefer to enter Codes all the time when you are running mail,
select
If you prefer to enter Zones all the time when you are running mail,
select
4. If you use both Codes and Zones when running mail, select
Menu key on the control centre and select Set Up. Press the
Clear Zone/New Class.
On and Off.
Menu key on the control centre and select Set Up. Press the
Code/Zone prompt.
Code.
Zone.
Prompt.
Scale/Rates:
Discount Code
This option allows you to access discounted rates if available through the
post office/carriers.
1. Press the
down arrow key and select Scale/Rates.
2. Select
3. Select
Select one of the displayed carrier names to edit an existing discount
code.
4. Define or edit the carrier, class, sub and subsubclass, and whether you
are applying a discount or surcharge at a percentage or flat rate.
5. Follow the system prompts.
Menu key on the control centre and select Set Up. Press the
Discount Code.
Create new to create a new discount code,
SV61964 Rev. A 5-13
5 • Mailing System Setup
Setting Up
7
Postage By
Phone
This section describes how to set up
Postage By Phone® on your mailing
®
system. It also includes advanced
phone setup instructions for modifying
individual phone connection parameters (user ID and password and server
IP address).
To access the Postage By Phone® set
up options, press the Menu key on the
IntelliLink Control Centre, select Set Up
from the main screen, and then select
Phone Set Up.
All of the possible options are listed
here, followed by a description of each
Basic Settings
Presets
Account Set Up
Display Language
Phone Set Up
Time of Day
-
Updates and Add-Ons
Scales/Rates
Take Meter Out of Service
Note: Services/Features may
vary by model, country and or enabled features.
Set Up
one.
Account #
Dialing Prefix
PB Phone #
My Phone #
Modem String
Diagnostics
Phone
Set Up:
PBP Account #
Your Pitney Bowes representative uses
this to set up your Postage By Phone®
account when installing your mailing
system. Your account number is supplied by Pitney Bowes when you order
your system.
Do not change this unless you are di
-
rected to do so by Pitney Bowes.
Phone Set Up
Account #
Dialing Prefix
PB Phone #
My Phone #
Modem String
Diagnostics
Note: Services/Features may
vary by model, country and or enabled features.
SV61964 Rev. A5-14
DM400, DM500, DM550 Operating Guide
Phone Set Up:
Dialing Prefix
Phone Set Up:
PB Phone #
If you need to dial a number in order to reach an outside line, use this option to enter that prefix number.
1. Press the
main screen, then select Phone Set Up.
2. Select
3. Use the numeric keypad to enter the number you need to dial to reach
an outside line, for example, 9.
4. Press the
Use this option to enter the Pitney Bowes phone number that you use to
add postage to your IntelliLink Control Centre.
1. Press the
main screen, then select Phone Set Up.
2. Select
representative.
3. Use the numeric keypad to enter the phone number you need to dial to
connect to Pitney Bowes to add postage.
4. Press the
Menu key on the control centre. Select Set Up from the
Dialing Prefix.
Enter key.
Menu key on the control centre. Select Set Up from the
PB Phone #. This number is supplied by your Pitney Bowes
Enter key.
Phone Set Up:
My Phone #
SV61964 Rev. A 5-15
Use this option to enter your local phone number (the number to which
you mailing system is connected).
1. Press the
main screen, then select Phone Set Up.
2. Select
3. Use the numeric keypad to enter your local phone number. Be sure
and include the area code with your number.
Also, use only digits and do not include spaces or dashes.
4. Press the
Menu key on the control centre. Select Set Up from the
My Phone #.
Enter key.
5 • Mailing System Setup
Phone Set Up:
Modem String
Phone Set Up:
Diagnostics
The modem string is a series of numbers and letters that the modem
transmits when it calls Pitney Bowes. This string is entered by your Pitney
Bowes customer service representative.
CAUTION: If you enter this screen, do not press the Clear key or you will clear
the modem string entered by your Pitney Bowes representative
This option allows you to modify individual phone connection parameters.
CAUTION: Changing these parameters may result in errors when trying to contact Pitney Bowes. Contact your Pitney Bowes representative or customer service. Refer to the Pitney Bowes Contact Information List for the phone number.
1. Press the Menu key on the control centre. Select Set Up from the
main screen, then select Phone Set Up.
2. Select Diagnostics. The “Advanced Phone Set Up” screen appears.
3. Select Distributor Parameters and the system displays the following
connection parameters:
Global Account & User Id
Global Password
ANI/LCZ Server IP
ANI/LCZ Server Port #
Primary DNS Server
Secondary DNS Server
Distibutor URL
4. Select the parameter you want to edit and make the changes.
5. Press
Enter when complete.
SV61964 Rev. A5-16
DM400, DM500, DM550 Operating Guide
Adding an
8
Optional
Printer
You can connect a Pitney Bowes printer to your mailing system. To add
this optional external printer, all you need to do is plug the USB connector from the printer into one of the two upper-most USB connectors on
the back of the mailing system base. Your mailing system recognizes the
printer as soon as you plug it into the base.
The dual USB ports are located on the right back corner of the system
base as shown here.
Dual External Device
USB Ports
SV61964 Rev. A 5-17
5 • Mailing System Setup
Configuring
9
High/Low
Funds
Warnings
Setting the Low Funds Warning
Value
Use this option to set a value at which
the mailing system warns you that the
funds remaining in the IntelliLink
Control Centre are getting low.
1. Press the
centre, select Set Up from the main
screen, and then select Basic
Settings.
2. Select
3. Enter the low value warning
amount using the numeric key
board.
4. Press the
Menu key on the control
Low Funds Warning.
-
Enter key.
Setting the High Value Warning
BASIC SETTINGS
Low Funds Warning
High Value Warning
Lock Code
Supervisor Set Up
Timeouts
First Low Ink Warning
Second Low Ink Warning
Note: Services/Features may
vary by model, country and or enabled features.
NOTE: The internal rating feature ensures that mail pieces are rated accurately
and therefore the high value warning will not be triggered for any set high value.
This is specific to the Canadian market only.
Use this option to set a value at which the mailing system warns you that
you have entered a postage value that is more than the amount you are
setting here. This feature prevents you from accidentally printing a postage
amount that is more than you need.
1. Select
2. Enter the high value warning amount ($0–$99.99) using the
numeric keypad.
3. Press the
IMPORTANT: Because of changes in the software this feature is no longer
operational, even if a value is shown on the screen. Postage values are now
derived from the internal rating feature. Consequently, the high value warning
prompt will not be triggered even if a specific dollar value has been setup with
this feature.
High Value Warning.
Enter key.
SV61964 Rev. A5-18
Configuring System
10
Timeouts
DM400, DM500, DM550 Operating Guide
This section describes how to set various system timeouts for your mailing
system.
1. To access the system timeouts,
press the
centre, and select Set Up.
2. Select
Timeouts to get all of the timeout
options.
The timeout options are:
Display Sleep
System Sleep
Normal Preset Timeout
Feeding Timeout
Waiting for Env
Transaction Timeout
All of these options are described in
the following sections.
Menu key on the control
Basic Settings and then
BASIC SETTINGS
Low Funds Warning
High Value Warning
Lock Code
Supervisor Set Up
Timeouts
First Low Ink Warning
Second Low Ink Warning
Note: Services/Features may
vary by model, country and or enabled features.
Timeouts:
Display Sleep
This option allows you to specify how
long the system can remain inactive
before the display turns off. You can set
the timeout for 1–30 minutes, in 1 minute increments. The default timeout is 5
minutes.
The display turns on again when you
press any key on the control centre or
if you place mail in the feeder or on the
scale (either integrated or attached ex
-
ternal scale).
1. Press the
Menu key and select Set
Up.
2. Select
Basic Settings and then
Timeouts.
3. Select
Display Sleep.
4. Enter the number of minutes (1–30)
using the numeric keyboard.
5. Press the
Enter key.
TIMEOUTS
Display Sleep
Normal Preset Timeout
Feeding Timeout
Waiting for Env
Transaction Timeout
Note: Services/Features may
vary by model, country and or enabled features.
SV61964 Rev. A 5-19
5 • Mailing System Setup
Timeouts:
Normal Preset
Timer
Timeouts:
Feeding Timeout
The normal preset timer option allows you to specify how much time you
want to allow the system to remain idle before it returns to the Normal Pre
set settings (refer to the Define Custom Preset section in this chapter for
more information on Normal Presets).
You can set this timeout for 0–1440 minutes, in 1 minute increments. The
default timeout is 30 minutes.
1. Press the
2. Select
3. Select
4. To set a timeout, enter the number of minutes (0–1440) using the nu
meric keyboard.
5. If you want the system to stay at the last settings used, select Never
reset to Normal Preset.
6. Press the
This option allows you to specify how much time to allow before the feeder
stops after the last envelope is processed.
Menu key and select Set Up.
Basic Settings and then Timeouts.
Normal Preset Timer.
-
Enter key.
-
You can set this timeout for 5–90 seconds, in 1 second increments. The
default timeout is 5 seconds.
This reduces the wear on your machine and acts as a safety measure if
you leave the machine unattended.
1. Press the
2. Select
3. Select
4. Enter the number of seconds (5–90) using the numeric keyboard.
5. Press the
Menu key and select Set Up.
Basic Settings and then Timeouts.
Feeding Timeout.
Enter key.
SV61964 Rev. A5-20
DM400, DM500, DM550 Operating Guide
Timeouts:
Waiting for Env
Timeouts:
Transaction
Timeout
This option allows you to specifiy how long the system will continue to feed
mail placed on the feed deck without having to press the Start key.
You can set this timeout for 0–90 seconds, in 1 second increments. The
default timeout is 20 seconds.
1. Press the
2. Select
3. Select
4. Enter the number of seconds (0–90) using the numeric keyboard.
5. Press the
This option is available only if your mailing machine is connected to the
AccuTrac Accounting system.
Use this option if you routinely batch your mail runs. This option allows you
to specify how much time to allow the system to remain idle before it ends
the current accounting transaction.
Menu key and select Set Up.
Basic Settings and then Timeouts.
Waiting for Env.
Enter key.
You can set this timeout for 10–65520, in 1 second increments. The de
fault timeout is 14,400 seconds.
1. Press the
2. Select
3. Select
4. Enter the number of seconds (10–65520) using the numeric keyboard.
5. Press the
Menu key and select Set Up.
Basic Settings and then Timeouts.
Transaction Timer.
Enter key.
-
SV61964 Rev. A 5-21
5 • Mailing System Setup
11
Setting Up Scheduled Calls to Pitney Bowes
This section defines how you schedule a date and time when your system
automatically connects to Pitney Bowes to check for updates, perform rate
or software updates, perform a postal inspection or data capture.
1. To schedule calls to Pitney Bowes, press the
2. Select
3. Select
4. Select
Calls to Pitney Bowes” screen appears. This will determine if a
call has already been scheduled. Press Clear to return to Updates and
Additions.
5. To see if any updates are available, select
If updates are available, the list of updates are displayed on
the screen.
6. To perform or schedule a particular update, select one of the following
options:
Software Update
Rate Update
Inspection
Data Capture
Confirmation Servc
7. The system prompts you to:
Connect now
Reschedule event
Clear scheduled call
8. Select
Select
prompts you to enter the date and the time at which it will connect and
perform the update.
Set Up.
Updates and Add-Ons.
View Scheduled Calls to Pitney Bowes. The “Scheduled
Connect now to connect now and perform the update.
Reschedule event to schedule a connection later. The system
Menu key.
Check for Updates.
IMPORTANT
When entering a date, you must use the format:
MMDDYY
When entering the time, you must use the format:
HHSS
9. To clear scheduled calls, select Clear scheduled call.
SV61964 Rev. A5-22
DM400, DM500, DM550 Operating Guide
Defining
12
Normal and
Custom
Presets
How to
Define
Normal
Preset
Values
You can define up to 10 sets (0 -9) of preset mailing system values, with
each set having different values for such items as the account name, postage value, class, carrier, a special service, a mode such as Seal only or
Differential weighing,and the like. You can use these presets for different
mailing jobs.
The zero preset is the Normal Preset, which returns you to a starting point
from which you can select your mode of mail processing, class selection,
and fee selection for your specific mail job.
After you define all of your presets, you can invoke the normal preset val
ues simply by pressing the Normal Preset key. To select any of the other
presets, press the Custom Preset key and select the preset you want for
the particular mailing operation.
1. Enter the values you use most often to run a mail job, for example, the
weighing mode, the postage value, class and carrier etc.
NOTE: Proceed as if you were actually running a job. Select the mode and
class and service etc. By doing this, you are entering the values that you
will use for the normal preset. Refer to Chapter 4, Running Mail in this guide
for more information on selecting mode and class.
-
2. Press the Custom Presets key.
3. A list of presets, starting with 0 Normal appears. Do not press any of
the screen keys corresponding to these presets.
4. Press the right arrow key (Set up Presets appears next to the right ar
row key).
5. Press the screen key for
This automatically saves all of settings you defined within this session
to the 0 Normal preset. To restore these values any time in the future,
simply press the
After a certain period of inactivity, or when you power up, the system
restores the normal preset settings.
6. Press the
Clear key to return to the main screen.
Normal Preset key.
Store Current Setting to Preset.
-
SV61964 Rev. A 5-23
5 • Mailing System Setup
How to Define
Custom Preset
Values
1. Enter the values for the mail job (for example, the weighing mode, the
postage value, class and carrier etc.) that correspond to the values you
want to be able to call up in the future by selecting a custom preset
key. For example, you may want to define a set of conditions so that
the envelopes are sealed only (no postage applied).
NOTE: Proceed as if you were actually running a job. Select the mode and
class and service etc. By doing this, you are entering the values that you
will use for the normal preset. Refer to Chapter 4, Running Mail in this guide
for more information on selecting mode and class.
2. Press the Custom Presets key.
3. A list of presets, starting with 0 Normal appears. Select one of the pre
sets that has not been defined yet. These presets are named “Available”. To change an existing preset, refer to How to Edit a Custom
Preset Value in this section.
4. The system prompts you to:
5. Type in the name using the alpha and/or numeric keys.
6. Press the
of the values you defined in this session.
To use these values in the future, simply press the
Key and select the screen key corresponding to this preset name.
7. Press the
Enter key. The View Preset screen appears and displays all
Clear key to return to the main screen.
Enter New Preset Name.
Custom Presets
-
How to Edit
Custom Preset
Values
To edit an existing custom preset, you define its new values and then overwrite the old values.
1. Enter the new values for the mail job that correspond to the custom
preset you want to change or edit.
2. Press the
3. Press the right arrow key (Set up Presets appears next to the right ar
row key).
4. Press the screen key for
5. The system prompts you to “Select Preset to Replace”.
6. Press the screen key next to the name of the preset you want to edit.
7. Press the
Custom Presets key.
-
Store Current Setting to Preset.
Enter key, then the Clear key to return to the main screen.
SV61964 Rev. A5-24
DM400, DM500, DM550 Operating Guide
How to View,
Rename, or
Delete Presets
Custom
Presets with an
Advanced Date
Stored
1. Press the Custom Presets key.
2. A list of presets, starting with 0 Normal appears. Select the appropriate
preset. 0–4 presets are displayed on the screen. To view the other
preset names, press the down arrow key.
3. Press the right arrow key (Set up Presets appears next to the right ar
row key).
4. The following options appear:
• View Preset
• Rename Preset
• Delete Preset
5. Select the screen key corresponding to the option you want. Follow the
screen prompts.
Date Advance is a feature offered on DM Series mailing systems that al
lows you to advance the date on the indicia forward a specific number of
days. This feature is used when processing mail in advance of delivering
the mail to the postal service.
The following outlines the procedure for storing an Advanced Date in a
Custom Preset:
1. Press the
2. From the Set Up Presets menu, select
fers you to the Date Advance in Preset screen.
3. To enable the Store Date Advance in Preset function press
date advance. To disable the Store Date Advance in Preset function
press Off, ignore date advance.
4. Selecting
menu where the Date Advance item will display your selection (On or
Off).
5. Press the left hand arrow key on the IntelliLink Control Centre to Exit
and return to the main screen.
Menu key, then select Set Up. Select Presets.
#5. Date Advance. This trans-
On, store
On or Off in step 3 transfers you back to the Set Up Presets
-
-
The next steps outline how to create a custom preset with an advanced
date is stored.
1. Press the
then select Advance Date.
2. Enter the number of days you wish to advance the date by using the
number keys on the IntelliLink Control Centre, and then press Enter.
3. Press the left hand arrow key on the IntelliLink Control Centre to return
to the main screen.
4. Press the Class key to select the appropriate class of mail you want to
save in your Custom Preset.
SV61964 Rev. A 5-25
Menu key, then select Indicia Print Options. Select Date,
5 • Mailing System Setup
Custom
Presets with
an Advanced
Date Stored
continued
5. Press the Custom Presets key on the IntelliLink Control Centre and
select an available preset. If a preset is not available you need to delete one.
NOTE: Do not delete any of the first three custom presets (Correction,
Manifesting, Redate).
6. Enter name for new custom preset using the keyboard and/or number
keys on the IntelliLink Control Centre. Press
7. Review your custom preset settings and press
8. To recall your custom preset from the Normal Preset, press the
Custom Presets key and select it from the menu list.
9. The display will indicate that this preset has a different (advanced)
date than the current date. Press
main screen for processing mail.
OK to accept and you return to the
Enter to save.
Enter to accept.
Taking the
13
IntelliLink
Control
Centre Out
of Service
Call your Pitney Bowes representative if you need to return the IntelliLink
Control Centre to Pitney Bowes. When instructed, follow the procedure
here.
1. Press the
2. Select
3. Select
This transfers the funds from your meter back to your account.
4. The system transfers the funds and displays the amount transferred.
5. To print this amount on an envelope, place an envelope on the feed
deck and press the
key.
Menu key and select Set Up.
Take Meter Out of Service.
Transfer Funds from Meter.
Start key. To print on a tape, simply press the Tape
SV61964 Rev. A5-26
Adding Postage6
Chapter Contents
Postage By Phone® ......................................6-2
Your Postal Security Device .........................6-2
Postal Security Device Inspections ...............6-2
Managing Your Postage Funds .....................6-3
Connecting Your IntelliLink Control Centre
to an Analog Phone Line ...............................6-4
Checking Available Funds in Your IntelliLink
Control Centre ...............................................6-6
Checking Your Postage By Phone® Account
Balance..........................................................6-7
Adding Postage .............................................6-8
Payment Options for Your Postage By Phone®
Account..........................................................6-9
SV60957 Rev. DSV60957 Rev. DSV61964 Rev. A 6-1
6 • Adding Postage
Postage By Phone®
Your Postal Security Device
Postage By Phone is a Pitney Bowes service that you use to add postage
to your IntelliLink Control Centre. You can access Postage By Phone Monday through Friday 8 a.m.–7:45 p.m. EST through your IntelliLink Control
Centre. For more information, refer to the Postage By Phone materials
furnished with your system.
If you need assistance with Postage By Phone
If you need assistance, have your account number ready and call Postage By Phone. Refer to the Pitney Bowes Contact Information List for the
phone number.
The IntelliLink Control Centre on your mailing system contains a Postal
Security Device (PSD) that incorporates the latest technology approved
by the Post Office to secure funds. This technology eliminates the need to
perform physical inspections thereby making the system easier and more
convenient to use. The PSD contains the funds and performs all of the
calculations necessary to print digital indicia that comply with the latest
standards.
Postal Security Device Inspections
Canada Post licenses your PSD and requires a modem inspection of the
PSD. Each time you refill your IntelliLink Control Centre or check your
Postage By Phone® account balance, the Pitney Bowes Data Centre automatically performs a postal inspection.
If the PSD in your IntelliLink Control Centre has not detected a modem
refill transaction in 90 days, the message “Inspection Due” displays on the
IntelliLink Control Centre main screen.
If the PSD has not detected a refill in 120 days, the message “Inspection
Required” displays and you cannot use your system.
In either case you must perform a refill. If you don’t need to add funds at
this time, check your Postage By Phone account balance (see Checking
Your Postage By Phone® Account Balance in this chapter). This satisfies
the inspection requirements.
If you have questions, call Postage By Phone in Canada. Refer to the Pit-
ney Bowes Contact Information List for the phone number.
SV61964 Rev. A6-2
DM400, DM500, DM550 Operating Guide
Managing Your Postage Funds
Refer to the appropriate section listed here for checking funds and account
balances, adding postage, and determining your payment options when
using Postage By Phone.
1
2
3
4
5
Connecting Your IntelliLink Control Centre to an Analog
Phone Line – Refer to this section to see how to connect your
IntelliLink Control Centre to an analog line. This shows the recommended connections for when the analog line is close to your
mailing system, and when you have to remove the IntelliLink
Control Centre™ and take it to a remote location.
Checking Available Funds in Your IntelliLink Control Centre
– Follow this procedure to see if you have sufficient funds in your
Control Centre.
Checking Your Postage By Phone Account Balance – Follow
this procedure to see how many funds are in your account.
Adding the Postage – Follow this procedure to add postage
from your Postage By Phone account to your IntelliLink Control
Centre.
Payment Options for Your Postage By Phone Account – Refer to this sections for a list of all the ways you can pay for your
postage.
SV61964 Rev. A 6-3
6 • Adding Postage
Connecting
1
Your
IntelliLink
Control
Centre to
an Analog
Phone Line
Connecting Your IntelliLink Control Centre – Local Analog
Phone Line
If you are using an external modem and there is an analog phone line
near your mailing system, connect the modem to the upper-most USB connector on the back of the mailing system base as shown in the
figure below.
External USB
Modem Cable
External Modem
Telephone Cord
for Analog Line
(26 AWG or
smaller)
Correct
If you need to connect to an analog phone line not near your machine,
you can connect the modem to the back of the IntelliLink Control Centre
and move it to the remote analog line. Refer to Connecting Your IntelliLInk
Control Centre – Remote Analog Phone Line in this section.
Incorrect
SV61964 Rev. A6-4
DM400, DM500, DM550 Operating Guide
Connecting
Your
IntelliLink
Control
Centre to
an Analog
Phone Line
continued
Connecting Your IntelliLink Control Centre – Local Analog
Phone Line
If you need to connect to an analog phone line that is not located near
your mailing system, you can remove the IntelliLink Control Centre and
move it to a location near the analog phone line. At the remote location,
plug one end of the AC Adapter (P/N 1C85005) into the back of the control
centre and the other end into an AC outlet.
To remove the IntelliLink Control Centre and move it to another location:
1. Turn off the power to the mailing system.
2. Pull the blue lever at the right of
the control centre towards you.
3. Slide the control centre forward
to remove it.
4. Take the control centre (and external modem) to where the analog
phone line is.
5.
Connect the telephone cord (AWG 26 or smaller) from the external
modem to the analog telephone line.
Connect the A/C Adapter (P/N 1C85005) to the back of the control
centre and plug it into an AC outlet. Refer to the figure below.
AC adapter plugged into
IntelliLink Control Centre
Plug other end
of AC adapter
into an AC
outlet
External USB
Modem Cable
Telephone Cord for Analog
Line
(26 AWG or smaller)
External Modem
SV61964 Rev. A 6-5
6 • Adding Postage
Connecting
Your
IntelliLink
Control
Centre to
an Analog
Phone Line
continued
Checking
2
Available
Funds
in Your
IntelliLink
Control
Centre
6. Add or check your postage funds as described in Checking Your Postage By Phone® Account Balance in this chapter.
7. Reinstall the IntelliLink Control Centre by sliding it into the docking sta
tion on top of the mailing system until you hear it click into place.
8. Turn the power back on.
If you are not sure if you have enough money to run mail or print tapes, you
should check the amount of money (funds) in your IntelliLink Control Centre.
To check available funds in your IntelliLink Control Centre:
1. Press the
Centre displays in the main screen.
2. To print this amount on an envelope, place an envelope on the feed
deck and press the Start key. To print on a tape, simply press the Tape
key.
3. Press the
If you do not have enough postage funds in your IntelliLink Control Centre,
check your Postage By Phone account balance (see 3 Checking Your
Postage By Phone Account Balance in this chapter). If there are enough
funds in your account, move funds to your IntelliLink Control Centre (see
Adding Postage in this chapter).
Funds key. The amount of funds available in your Control
Clear key to exit. The system returns to the mailing screen.
-
SV61964 Rev. A6-6
DM400, DM500, DM550 Operating Guide
Checking
3
Your
Postage
By Phone®
Account
Balance
Before adding postage to your IntelliLink Control Centre, you should check
the funds available through Postage by Phone. Remember, with your new
mailing system it is no longer necessary to prepay for postage. Your mailing system is designed to save you time and make adding postage to your
IntelliLink Control Centre even more convenient. Although you can still
prepay, you can take advantage of the full IntelliLink Control Centre capabilities and add postage now and be billed later through Purchase Power
in US or Pitney Works in Canada. Please allow up to seven days for
your cheque to post if you plan to add postage to your IntelliLink Control
Centre using pre-paid funds.
To check your Postage By Phone account balance:
1. Press the
2. If you have set up a supervisor password, you are prompted to enter
the password now.
Enter the password and press the
3. Select
Bowes to connect to your account. When the connection is made, the
system displays your Postage By Phone balance.
4. Select
Funds key.
Enter key.
Get Postage by Phone Balance. The system dials Pitney
Done to return to the main screen.
SV61964 Rev. A 6-7
6 • Adding Postage
Adding
4
Postage
To add postage from your Postage By Phone account to your IntelliLink
Control Centre, follow these steps.
1. Press the
2. If you have set up a supervisor password, you are prompted to enter
the password now.
Enter the password and press the
3. Select
If you select
last time you added postage.
4. If you select
the amount you want to add (up to $1000). Use whole dollars only; do
not key in cents. Your IntelliLink Control Centre automatically adds two
decimal places.
5. Press the
account and begins to add the postage to your IntelliLink Control Centre.
6. The system notifies you when it finishes adding your postage and dis
plays the message “Refill Complete”. The system prompts you to:
Press Tape to Print Receipt on Tape
Press Start to Print Receipt on an Envelope
Don’t Print Receipt
7. Select the appropriate option.
Funds key.
Enter key.
Quick Refill, or Other Refill Amount.
Quick Refill, the system adds the same amount it did the
Other Refill Amount, use the number keys and enter in
Enter key. The system dials Pitney Bowes to connect to your
-
Note: To view or print a statement showing the details of the last five times you
added postage to your IntelliLink Control Centre, press the Reports key on the
IntelliLink Control Centre and select Last 5 Refills. Refer to Chapter 8, Reports
in this guide for details of all system reports.
SV61964 Rev. A6-8
DM400, DM500, DM550 Operating Guide
Payment
5
Options
for Your
Postage
By Phone®
Account
Telephone Banking (Including Internet and PC Banking)
1. To set up Telephone, PC, and Internet Banking, please verify with your
bank to determine if Postage By Phone is on the list of registered payees for bill payment.
2. Provide your bank with your Postage By Phone account number.
3. Processing timeframe: 1 business day from the date of payment (pro
cessed between 14:00 – 17:45 EST)
-
Pre-Authorized Debits (PAD)
For enquiries, contact the help desk. Refer to the Pitney Bowes Contact
Information List for the phone number.
By Payment at a Financial Institution
1. Bring your Postage By Phone statement of account to a teller at your
bank with your payment (cash or draft, money order, cheque payable
to Postage By Phone).
2. Photocopies and reprints of payment stubs are not acceptable.
3. Processing timeframe: 3 business days, when sent through the bank’s
clearing centre.
By Regular Mail or Prepaid Courier Service
1. Make cheque payable to Postage By Phone.
2. Include statement stub—failure to do so will delay processing.
3. Write Postage By Phone account number on cheque
Via Mail
Postage By Phone
PO Box 1040
Station A
Toronto ON M5W 3C8
4. Processing timeframe
• With payment stub: 1–2 business days
(Saturdays and Sundays excluded)
• Without payment stub: 2–3 business days or more
(Saturdays and Sundays excluded)
after delivery:
and cheque stub.
SV61964 Rev. A 6-9
6 • Adding Postage
Payment
Options
for Your
Postage
By Phone®
Account
continued
• Processing times are between 14:00 – 17:45 EST
Example:
• Payments received on Monday with payment stub should be processed
Tuesday between 14:00 – 17:45 EST.
• Payments received on Monday without payment stub should be
processed Wednesday between 14:00 – 17:45 EST, if the
Postage By Phone account number is readily available.
SV61964 Rev. A6-10
Accounting Setup7
Chapter Contents
Navigating Hints ............................................7-2
Overview of Accounting .................................7-3
Your Accounting System Features ................7-3
Account Structure and Hierarchy...................7-4
Using the Account Setup Procedures ............7-6
Before Using the Setup Procedures ..............7-6
Viewing Accounts or Subaccounts ................7-7
Creating Accounts and Subaccounts ............7-7
Accounting Messages ...................................7-8
Creating Accounts and Subaccounts ............7-8
Editing Accounts ............................................7-9
Setting an Account Period ...........................7-10
Turning Accounting On or Off ......................7-10
Deleting Accounts and Subaccounts ...........7-11
Turning Account Password Protection
On or Off ......................................................7-11
Resetting (Clearing) all Accounts ................7-12
Turning Reset Individual Accounts
On or Off ......................................................7-12
Transferring Funds ......................................7-13
AccuTrac™ Messages...................................7-14
SV60957 Rev. DSV60957 Rev. DSV61964 Rev. A 7-1
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