Pitney Bowes DM300C, DM400C User Manual
Digital Mailing System
DM300c and DM400c series
Operator Guide
UK and ROI Version
Table of Contents
Chapter 1 Introduction
About Your Digital Mailing System .....................................1-2
About IntelliLink™ ..............................................................1-2
Postal Requirements .........................................................1-3
Safety ................................................................................1-4
Specifications ....................................................................1-5
Chapter 2 Getting to Know Your Machine
Machine Features–Front DM300c .....................................2-2
Machine Features–Front DM400c .....................................2-4
Control Panel .....................................................................2-6
Machine Features–Rear ....................................................2-8
Chapter 3 Running Mail
Before You Begin ...............................................................3-2
Checklist ............................................................................3-2
Home Screen .....................................................................3-2
Selecting Postage .............................................................3-3
Keying in the Postage Directly ................................... 3-4
Entering Weight Manually ......................................... 3-4
Using the Weighing Platform (Scale) ......................... 3-4
Selecting an Account to Track Postage .............................3-6
Printing an Ad and/or Text Message ..................................3-6
Advancing the Date on the Machine ..................................3-7
Checking and Clearing the Batch Count ..........................3-8
Checking the Batch Count ......................................... 3-8
Printing a Record of the Batch Count ........................ 3-8
Clearing the Batch Count ........................................... 3-9
Printing Mail .....................................................................3-10
Manually Feeding Envelopes DM300c .................... 3-10
Automatically Feeding Envelopes DM400c ..............3-11
Printing Tapes .......................................................... 3-12
Printing Options ...............................................................3-13
Seal the Envelope Only ........................................... 3-13
Printing Date & Time, Ad or Text on Incoming Mail .. 3-14
Permit Printing ......................................................... 3-14
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ii SDC755A
Table of Contents
Text Messages .................................................................3-15
What is a Text Message? ......................................... 3-15
Selecting a Text Message ........................................ 3-15
Viewing a Text Message .......................................... 3-15
Creating a Text Message ......................................... 3-16
Delete a Text Message ............................................. 3-16
Edit a Text Message ................................................. 3-17
Chapter 4 Normal and Custom Presets
What is a Preset? ..............................................................4-2
Normal Preset ...................................................................4-2
Selecting the Normal Preset ...................................... 4-3
Viewing the Normal Preset ......................................... 4-3
Defining New Values for the Normal Preset ............... 4-3
Custom Presets ................................................................4-4
Selecting a Custom Preset ....................................... 4-4
Viewing Custom Preset .............................................. 4-4
Defining a New Custom Preset .................................. 4-5
Editing a Custom Preset Name .................................. 4-6
Overwriting a Custom Preset ..................................... 4-6
Deleting a Custom Preset .......................................... 4-7
Chapter 5 Adding Postage/Connecting to Data Centre
About the Postage by Phone System ................................5-2
How does the system operate? ................................ 5-2
When can I refill my meter? ...................................... 5-2
Preparing to Refill with Postage ........................................5-2
Connecting Your System to an Analogue Phone Line .......5-3
Checking Funds (Postage) Available in your System ........5-3
Checking Your Postage by Phone® Account Balance ......5-4
Refill Postage ....................................................................5-4
Printing a Funds (Postage) Report ....................................5-5
Downloads from the Data Centre to Your Machine ...........5-5
System Update ......................................................... 5-6
Advertisements .......................................................... 5-6
Software Update (mandatory) .................................... 5-6
Postal Code Update (mandatory) .............................. 5-6
Postal Inspection (mandatory) ................................... 5-6
Postal Rate Update (mandatory) ............................... 5-7
Connecting to the Data Centre (other than for Postage) ...5-8
Chapter 6—System Options
System Options Introduction .............................................6-3
Basic Options ....................................................................6-4
Advancing the date/Returning to Today's Date .......... 6-4
Adjusting the Contrast of the Display ......................... 6-4
Configuring the Tape Button ....................................... 6-4
Setting the Time, Timeouts &
Auto Date Advance .................................................... 6-5
Setting the Normal Preset Timer ........................... 6-5
Setting Sleep Mode Activation Time ..................... 6-5
Setting Auto Date Advance ................................... 6-6
Correct Drift ........................................................... 6-6
Setting Daylight Savings Time .............................. 6-7
Setting Postage Limits ............................................... 6-8
Setting the High Value Warning ............................ 6-8
Setting the Low Funds Warning ............................ 6-8
Changes to the Lock Code & Password .................... 6-9
Setting the Lock Code ........................................... 6-9
Disabling the Lock Code ....................................... 6-9
Changing the Lock Code .................................... 6-10
Setting/Disabling the Supervisor Password ........ 6-10
Setting Scale Options ...................................................... 6-11
Zero the Scale ...........................................................6-11
Turning Auto Scale On or Off ....................................6-11
Setting Weight Change Options ............................... 6-12
Setting the Scale Location Code .............................. 6-12
Connecting to the Data Centre ........................................6-13
Check for Updates ................................................... 6-13
Phone Settings ......................................................... 6-14
Setting Tone/Pulse ................................................... 6-14
Table of Contents
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iv SDC755A
Table of Contents
Entering the Dial Prefix ............................................ 6-14
Change Postage by phone (PbP) Number .............. 6-15
Selecting Blind Dialing ............................................. 6-15
Change Modem Parameters .................................... 6-16
Distributor Settings ..........................................................6-17
Access the Distributor Settings ................................ 6-17
Parameter Descriptions ........................................... 6-18
Advanced Options ...........................................................6-19
Meter Withdrawal ..................................................... 6-19
Run Install Mode ...................................................... 6-19
Chapter 7—Maintenance
Replacing the Ink Cartridge/Printhead ...............................7-2
Filling the Moistener (DM400c Only) .................................7-6
Filling the Moistener (DM300c Only) .................................7-7
Maintaining the Moistener (DM400c Only) ........................7-8
Maintaining the Moistener .......................................... 7-8
Cleaning the Stripper Blade &
Brush Assembly ......................................................... 7-8
Cleaning the Shield & Wick ........................................ 7-9
Maintaining the Moistener (DM300c Only) ......................7-10
Removing the Moistener .......................................... 7-10
Removing the Moistener Brush ................................ 7-10
Removing the Holder and Wick ............................... 7-12
Running Print Tests .........................................................7-13
Test Print .................................................................. 7-13
Cleaning the Printer Nozzles (Purging) .................... 7-14
Chapter 8 Troubleshooting
Getting Help .......................................................................8-2
Power Problems (nothing displays) ...................................8-2
Error Messages .................................................................8-3
Printing Problems ..............................................................8-4
Feeding Problems .............................................................8-5
Display Problems ...............................................................8-7
Problems with Postage Refill .............................................8-7
Moistening Problems .........................................................8-8
Viewing System Configuration Levels ...............................8-8
Chapter 9 Supplies and Options
Options ..............................................................................9-2
Weighing Platforms .................................................... 9-2
Moistener ................................................................... 9-2
Postal Advertisements (Ads) ...................................... 9-2
Departmental Accounting ........................................... 9-2
How to Order .....................................................................9-3
Supplies .............................................................................9-3
Table of Contents
Chapter 10 Reports
Overview of Reports ........................................................10-2
Last Five Refills Report ...................................................10-2
Funds Report ...................................................................10-2
Single Account Report .....................................................10-3
Multi-Account Summary Report .......................................10-3
Account List Report .........................................................10-4
System Setup Report ......................................................10-4
Error Report .....................................................................10-5
Configuration Report .......................................................10-5
Permit Report ..................................................................10-6
Software Version Report ..................................................10-6
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Table of Contents
Chapter 11—Departmental Accounting
Overview of the Accounting Feature .........................11-2
Turning On Accounting (if available) .........................11-3
Turning Off Accounting ..............................................11-3
Selecting an Account ................................................11-3
Creating an Account ..................................................11-4
Editing an Account/Setting Up Account Passwords ..11-5
Turning On Account Passwords ................................11-6
Turning Off Account Passwords ................................11-6
Viewing Account Totals .............................................11-7
Clearing Account Totals .............................................11-8
Clearing all Accounts ................................................11-9
Deleting an Account ................................................11-10
Glossary
G-1
vi SDC755A
DM400c
1 • Introduction
DM300c
This chapter lists the key features of your mailing
system, tells you what's in this book, and presents
important safety information.
About Your Digital Mailing System........................1-2
About IntelliLink™.................................................1-2
Postal Requirements ............................................1-3
Safety ...................................................................1-4
Specifications .......................................................1-5
1-1SDC755A
1 • Introduction
About Your Digital Mailing System
Your digital mailing system's advanced features include:
• Space-saving, compact footprint.
• Large, easy-to-read display shows system status and prompts
you through setup operations.
• Semi-automatic and automatic envelope feeding, transport, and
auto-eject.
• Automatic date advance.
• Keyboard-selectable ad slogans (if used).
• Convenient, one-button postage-adding via Postage by Phone
(requires analogue phone line).
• Stacker neatly stacks finished envelopes.
• Ink jet printer provides clear, crisp imprints.
• Weighing platform weighs mail pieces.
• Integrated rating feature calculates correct postage.
• Optional* Date and time stamp for use on incoming mail or on
sensitive documents.
• Optional* Accounting feature tracks postage costs by department
(certain models only).
• Password protection limits access to authorised personnel.
• Report printing capability provides hard-copy records of your
postage transactions.
• In-line moistener wets and seals envelopes.
• USB communication ports for exporting report data to a PC or for
adding optional* peripherals (scanner, printer).
* Optional features must be purchased for use with the mailing
system.
®
NOTE: Although this guide describes all the features listed
above, your DM300c/DM400c Series is a configurable system
and availability of the features will depend on your model,
options purchased and your country requirements. Inclusion
within this guide does not guarantee availability of a particular
model or feature within your country.
About IntelliLink™
You will require an analogue phone line in order for you to access
services and information from IntelliLink™ via the internal modem.
1-2 SDC755A
1 • Introduction
Your mailing system takes full advantage of IntelliLink™, your digital
gateway to an entire suite of services and information that can move
your mail more efficiently and enhance your business performance.
IntelliLink™ technology gives you the ability to:
Add Postage Funds conveniently
You can add funds to your machine electronically via the Postage by
Phone system®.
Download Postal Rate Updates
The latest postal rates are downloaded precisely when you need
them.
Add Features On Demand
You can easily download envelope ads, postal inscriptions (if
used), and optional product enhancements such as departmental
accounting.
Keep Your System Current
Software download capability means you'll always have the latest
version of your machine's operating system.
Postal Requirements
The meter on your mailing system is licensed by your Postal Authority
and you must follow some basic requirements.
• Mail must have the correct date and postage amount in the
meter stamp.
• Always ensure that your meter stamp prints are clear and
complete. Poor prints may result in your Postal Authority being
unable to offer the service you have requested and if the prints
are illegible the items may be rejected by your Postal Authority.
If in doubt regarding the quality of your meter prints, refer to
Section 7, Printer Maintenance.
• If you move to another address, you must update the Postal
Authority records. Call your local machine supplier for advice.
• Each time you add postage to the machine, the Data Centre
automatically performs a postal inspection. If the interval
between inspections has been too long, your machine's display
prompts "Inspection Due". Perform an inspection as instructed in
Section 5, Adding Postage to satisfy the inspection requirement
by either adding postage or checking your balance. Eventually, if
an inspection is not carried out, the display prompts "Inspection
Required". You won't be able to use your mailing system until
you add postage or connect to the Data Centre.
1-3SDC755A
1 • Introduction
Safety
The equipment is supplied with a moulded mains lead and plug
which should be used. If the lead cannot be used as supplied for any
reason, the following information applies:
1. An approved mains lead for the country concerned must be
used.
2. As the colours of the wires in the mains lead of this equipment
may not correspond with the coloured markings identifying the
terminals in your plug, proceed as follows:
- The wire which is coloured green and yellow must be connected
to the terminal in the plug which is marked with the letter “E” or
by the earth symbol or coloured green or green and yellow.
- The wire which is coloured blue must be connected to the
terminal which is marked with the letter “N” or coloured black.
- The wire which is coloured brown must be connected to the
terminal which is marked with the letter “L” or coloured red.
3. The wires in the supplied mains lead are coloured in accordance
with the following code:
Green and Yellow - Earth
Blue - Neutral
Brown - Live
WARNING:
THIS EQUIPMENT MUST BE EARTHED
The socket outlet should be near to the
equipment and should be easily accessible.
To comply with health and safety standards, operators must observe
all local standard safety precautions relating to the operation of office
equipment. In particular, DO NOT remove covers from the machine.
Refer all servicing to qualified personnel.
Keep hands, jewellery, ties, long hair, etc. away from moving parts.
If you are in any doubt at all about your ability to safely do such work,
you should consult a qualified electrician.
1-4 SDC755A
1 • Introduction
Specifications
Equipment
DM300c DM400c
Size (including
Integrated Weight
Platform)
Weight 8.5 kg approx 13 kg approx
Power Requirements 100-240 VAC,
Communication
Ports
Operating
Temperature
LCD Display Size 88 x 44mm 88 x 44mm
Throughput*
*Actual Throughput will vary,
depending on the material
used, machine condition, use
of moistener, and the skill of
the operator.
Print Resolution 600 x 300 dpi 600 x 300 dpi
Print Image Area 25.4mm x 180mm 25.4mm x 180mm
Ink Cartridge
Capacity
315mm H x 370mm
W x 435mm D
315mm H x 840mm
W x 500mm D
100-240 VAC,
50/60Hz. 1.0A
50/60Hz. 1.0A
3 USB; 1 RJ-11 3 USB; 1 RJ-11
4°C to 43°C 4°C to 43°C
65 letters per minute 95 or 120 letters per
minute
45ml 45ml
Internal Envelope Ad
Storage
Departmental
Accounting
up to 20 up to 20
Optional. Number of
accounts available
based on the
amount purchased
and model.
Optional. Number of
accounts available
based on the
amount purchased
and model.
1-5SDC755A
1 • Introduction
Meter Specifications
UK Models Republic of Ireland
Models
Maximum Imprint £99.99 €99.99
Maximum Credit
Setting
Setting Increment £50 €50
Reset Type Postage by Phone Postage by Phone
Piece Count Up to 8 digits
All Pitney Bowes postage meters are manufactured in accordance
with An Post's and Royal Mail's Franking Machine Standards. This
includes ascending register security, which will lock the ascending
registers when the first frank takes the most significant digit of the
ascending register to 9.
It is certified that the Mailing System complies
with the requirements of the Low Voltage Directive
73/23/EEC, the EMC Directive 89/336/EEC and the
R&TTE Directive 1999/5/EC.
The system has been designed to work on all Pan-European
Analogue Telecommunication Networks.
For a formal Declaration of Conformity please contact
Compliance Engineering on +44 (0)1279 426731.
£9,950.00 €9,950.00
Up to 8 digits
(nonresettable)
(nonresettable)
1-6 SDC755A
Material Specifications
1 • Introduction
Envelope Size (see Figure
Below)
Minimum 89 x 127mm
Maximum 330 x 381mm
Envelope Flap Depth 22mm Min - 72mm Max
Envelope Thickness Minimum 0.20mm
Maximum (DM300c) 9.5mm
Maximum (DM400c) 8mm
Stack Height for Mail 60mm
Envelope Weight 1g Min - 450g Max
IMPORTANT: For best results, always make
sure your material conforms to our published
specications.
381mm
72mm
330mm
Maximum
89mm
127mm
22mm
Minimum
1-7SDC755A
1 • Introduction
1-8 SDC755A
2 • Getting to Know Your System
DM300c
DM400c
In this chapter you'll find out where everything is and
what it does.
Machine Features–Front DM300c ........................2-2
Machine Features–Front DM400c ........................2-4
Control Panel ........................................................2-6
Machine Features–Rear .......................................2-8
2-1SDC755A
2-2 SDC755A
2 • Getting to Know Your System
Machine Features- Front DM300c
2
3
10
9
8
7
Shown with Weighing Platform
1
4
5
6
2 • Getting to Know Your System
1. Control Panel—allows you to enter and setup information on
your machine.
2. Tape Feeder—holds and feeds tapes for printing.
3. LED—lights green when your system is on; lights orange when
your system is in "sleep" mode.
4. Weighing Platform—allows you to weigh and calculate postage
of a mail piece based on the service selected.
5. Ink Access Cover—opens up to allow replacement of the ink
cartridge. See Chapter 7, Maintenance for instructions.
6. Stacker Tray—allows the neat stacking of finished mail pieces.
7. Clearance Lever (two position)
Home - transport rollers engaged for processing mail (normal)
Released - transport rollers disengaged so you can clear a
stalled mail piece.
NOTE:
released position.
Feed Deck—supports your envelope, post card or tape sheet as
8.
it passes under the printer mechanism.
9. Moistener—applies sealing fluid to the envelope flap. You can
seal envelopes or leave them unsealed, depending on how you
feed them.
10. Qwerty Keyboard (under cover)— For entry of information.
The machine will not process mail when left in the
2-3SDC755A
2-4 SDC755A
2 • Getting to Know Your System
Machine Features- Front DM400c
10
1
2
4
5
3
9
8
12
6
7
11
2 • Getting to Know Your System
1. Feeder Cover—Lift to gain access to the feed and transport
mechanisms.
Seal/ No Seal Lever— Selects whether your envelopes are
2.
automatically sealed or not.
3. LED—lights green when your system is on; lights orange when
your system is in "sleep" mode.
4. Ink Access Cover—opens up to allow replacement of the ink
cartridge. See Chapter 7, Maintenance for instructions.
5. Weighing Platform—allows you to weigh and calculate postage
of a mail piece based on the service selected.
6.
Control Panel—allows you to enter and setup information on
your machine.
7. Printer Clearance
Home - transport rollers engaged for processing mail (normal)
Released - transport rollers disengaged so you can clear a
stalled mail piece.
NOTE: The machine will not process mail when left in the
released position.
Moistener—applies sealing fluid to the envelope flap. You can
8.
seal envelopes or leave them unsealed, depending on how you
feed them.
9. Tape Feeder—holds and feeds tapes for printing.
10. Feed Deck—supports your envelope, post card or tape sheet as
it passes under the printer mechanism.
11. Stacker Tray—allows the neat stacking of finished mail pieces.
12. Qwerty Keyboard (under cover) —For entry of information.
Lever (two position)
2-5SDC755A
2-6 SDC755A
2 • Getting to Know Your System
Control Panel
2
4
5
6
3
1
9
1. Tape Key—Press to print tape(s).
2. Lock/Power Key—Dual function. Prevents unauthorised use of
your system. If lock feature is setup and machine is in "sleep
mode"; entering your four-digit password unlocks (awakens) the
machine. Also allows you to power up or power down machine.
3. Screen Selection Keys—allows you to select a line (one key
for each line) on the operator display. Whenever the left arrow
(◄) occupies the first position in one of the display lines, you may
press the corresponding Screen Selection key to select that line.
4. Operator Display—shows the current status of your system and
prompts you through all setup operations.
5. Page Up/Page Down (Scroll Keys)—allows you to scroll up and
down through menu choices in the operator display. If a Page/
Up/Down key is lit, it indicates additional choices are available in
a menu (up or down, depending on key) and that Page Up/Down
key can be pressed to access these further choices.
6. Alpha/Numeric Keypads—allow you to type in numbers and
letters for account names, postage values, and other information.
6
8
7
2 • Getting to Know Your System
7. Enter Key—allows you to accept an entry or choice.
8.
Start/Stop Keys—Allow you to start or stop feeding tape or
envelopes.
9. Feature Keys—allows you quick access to the most common
features on the system. Pressing a Feature key takes you
immediately to the top-level screen of the feature for that key.
Home—takes you back to the Home (date/postage) screen.
Normal Preset—allows you access to the normal settings you
use most often. You can assign values such as postage amount,
ad, account number, etc. to the Normal Preset using the Feature
keys on the control panel. See Chapter 4, Presets for details.
Custom Presets—allows you access up to five custom settings.
You can assign values such as postage amount, ad, account
number, etc. to the custom presets using the Feature keys on the
control panel. See Chapter 6, System Options for details.
Refill Postage—allows you to add (refill) postage funds to your
machine conveniently via modem (requires analogue phone
line). See Chapter 5, Adding Postage for details.
Funds—allows you to check your postage funds and number of
mail pieces processed. See Chapter 5, Adding Postage for details.
Weigh/Rate—allows you to weigh and calculate postage based
on service selected. See Chapter 3, Running Mail for details.
Options—allows you to access system setup information such
as date, time, postage limits, accounts setup, phone parameters,
etc. See Chapter 6, System Options for details.
IMPORTANT: When you press one of the Feature keys,
any entry in the preceding screen is lost unless you
have rst pressed the Enter key to conrm the entry. For
example, if you entered an account name on one screen
and then immediately pressed another Feature key, the
account name will not be recorded by the system.
2-7SDC755A
2 • Getting to Know Your System
Machine Features- Rear
2
1
Machine Features—Rear
1. Phone Connector—allows you to connect an analogue phone
line, such as one a Fax machine uses. The connector accepts a
standard phone plug (supplied). When your system is connected
to an analogue phone line, you can add postage any time by
pressing Refill Postage and following the prompts. See Chapter
5, Adding Postage for details.
2. USB Ports—allow you to connect a USB cable to peripherals.
3. Power Receptacle—connects to AC power cord (supplied).
3
2-8 SDC755A
3 • Running Mail
DM300c
DM400c
This chapter explains how to run mail, your printing
options, and using the weighing platform.
Before You Begin ..................................................3-2
Checklist ...............................................................3-2
Home Screen........................................................3-2
Selecting Postage ................................................3-3
Keying in the Postage Directly .......................
Entering Weight Manually .............................
Using the Weighing Platform (scale) ..............
Selecting an Account to Track Postage ................3-6
Printing an Ad and/or Text Message .....................3-6
Advancing the Date on the Machine ....................3-7
Checking and Clearing the Batch Count .............3-8
Checking the Batch Count .............................
Printing a Record of the Batch Count ............
Clearing the Batch Count ...............................
Printing Mail ........................................................3-10
Manually feeding Envelopes DM300c ..........3-10
Automatically feeding Envelopes DM400c ...
Printing Tapes ..............................................
Printing Options ..................................................3-13
Seal the Envelope Only ...............................
Printing the Date and Time, Ad or Text on
Incoming Mail ...............................................
Permit Printing .............................................3-14
Text Messages....................................................3-15
What is a Text Message? .............................
Selecting a Text Message ............................
Viewing a Text Message ..............................
Creating a new Text Message ......................
Delete a Text Message
Edit a Text Message .....................................
Edit a Text Message Name ..........................3-17
.................................3-16
3-4
3-4
3-4
3-8
3-8
3-9
3-11
3-12
3-13
3-14
3-15
3-15
3-15
3-16
3-17
3-1SDC755A
3 • Running Mail
Before You Begin
Before you run mail on your system, review the Checklist, Home
Screen, and Selecting Postage sections below and on the next page.
Checklist
• Make sure your mailing system is plugged into a properly
grounded power receptacle. Always follow the safety precautions
in Chapter 1, Introduction.
• Check the level of sealing solution in the moistener. If you need
to add sealing solution, refer to Chapter 7, Maintenance.
• If you plan on printing tape sheets, make sure you've got an
adequate supply. See Chapter 9, Supplies and Options for
ordering tape sheets.
• Check that you have enough postage for your mail run. Press
Funds key to view your current balance.
Home Screen
When you power up your system, the Home screen appears on the
operating display. If your system has been set up to require a lock
code or password, you are prompted to enter it.
A typical Home screen is shown below (your screen may vary
dependant on options selected):
Key In Postage ≡0.00≡
18.10.06
◄Account : Select Account
◄Class : None
◄Ad : None
◄Text Msg : None
(The Up/Down arrow
keys light up in
green when there
are additional menu
options)
• To enter postage at the Home screen, and you know the postage
amount you want to print, simply key in the amount using the
keyboard.
• Use Page Down and Page Up keys to scroll through menu
features. If the key is lit, additional choices are available.
• If you would like to print ads/text messages on your mail or
access other print options, press Page Down to view these
features.
3-2 SDC755A
3 • Running Mail
Selecting Postage
There are several ways you can select postage using your mailing
system:
• Key in the postage directly from the keyboard when you already
know the amount.
• Enter the weight of the mail piece manually and have the system
calculate the postage amount using the system's internal rating
feature.
• Place the mail piece on the weighing platform and have the
system calculate the weight and then postage amount using the
system's internal rating feature.
Each method is described in its own section that follows.
NOTES:
1. If you select a value above the high value warning, the system
will ask you to confirm that the value is OK. This warning
prevents you from accidentally selecting and printing a high
value.
2. To process large mail pieces and parcels that can’t be run
through the machine, use the optional tape strips (see Chapter
10, Supplies and Options for ordering tape strips). Apply the
postage tape strips on the mail piece or parcel in the proper
location.
3-3SDC755A
3 • Running Mail
Keying In the Postage Directly
1. From the Home screen, enter the postage using the numeric
keys. There is no need to enter the decimal point.
2. Press Enter to confirm the amount.
Entering Weight Manually
This procedure is used when you already know the weight of a mail
piece and you do not wish to use the weighing platform.
1. Press Weigh/Rate.
2. Select “Enter Weight Manually”.
3. Select “Change to g/kg” to switch between entering the weight in
grammes or kilogrammes, as required.
4. Key in the weight in grammes or kilogrammes then select “OK”.
5. Select the desired class using the soft keys.
6. Press Enter when finished entering all the class options and fees.
Using the Weighing Platform (Scale)
‘Standard’ Operation
1. Make sure scale is activated (you will see “scale weight” and
0g on the display). See Chapter 6, System Options to turn your
scale on if necessary.
2. Place mail piece on scale. The weight of the mail piece will
appear on the display.
3. Select the desired carrier, then select the class of mail you
require (use the scroll keys to see additional classes).
4. If there is no value next to the class name, more information
is needed. Follow the prompts for the options and/or services
available for this class of service.
5. Press Enter when finished entering all the class options and fees.
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3 • Running Mail
Differential Weighing
Differential weighing is an option that is available on certain models
in the DM300c and DM400c series.
It allows you to process mixed mail using the weighing platform
(scale). Put a number of pieces of mail onto the weighing platform.
The system calculates the postage for each piece of mail you
remove from the weighing platform automatically.
1. Make sure weighing platform is activated (you will see “scale
weight“ and 0g on the display). See Chapter 6, System Options
to turn your scale on if necessary.
2. Select the desired carrier, then select the class of mail required
(use the scroll keys to see additional classes).
3. If there is no value next to the class name, more information
is needed. Follow the prompts for the options and/or services
available for this class of service.
4. Press Enter when finished entering all the class options and fees.
5. Press the Weigh/Rate key.
6. Select “Differential Weighing”.
7. Place the mail pieces onto the weighing platform. They can be
placed onto the platform in a container, if required.
8. Remove the first mail piece and the value will automatically set.
Process this mail piece in the normal way.
9. Continue removing mail pieces and processing until the last
mail piece is reached. When the last piece (or mail container) is
removed from the platform, you will be asked to “Print Postage
for last item removed”. Select “Yes” or “No”.
10. You can now place more items on the platform to continue using
the option or select “Exit Differential Weighing”.
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3 • Running Mail
Selecting an Account to Track Postage
You can select an account to track postage if the departmental
accounting feature is available on your machine and is turned on.
Departmental accounting may not be available on some models. See
Chapter 11, Departmental Accounts, for information on setting up this
feature.
1. From Home screen, press the selection key next to “Account” to
display the Accounts menu.
2. The "Select Account" screen displays. Press Page Down to see
more choices (if Page Down is lit). To select an account, either:
A. Use the appropriate selection key next to the display.
B. Key in the account number if you know it and press Enter.
(The machine will display account names as the number
progresses).
C. Key in the first character of the account name, using the
alphanumeric keys. Select the account or press Enter to
select the first account for the character. (You can enter
more than one character to advance your search).
3. If a password has been assigned to this account, you will be
prompted to enter one. Key in the 4-digit password if necessary.
4. You return to the Home screen with the name of the account
listed alongside “Account”.
Printing an Ad and/or Text Message
1. From Home screen, select “Ad” or “Text Msg” as required.
2. You may either:
A. Scroll through the list and then select the required Ad or text
message.
B. Key in the ad or text message number and press Enter to
select it.
3. You return to the Home screen with the name of the Ad or text
message listed on the screen.
NOTE: Ads are available on all models. Text Messages are only
available on certain models.
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