retrieval system of any type or transmitted by any means, electronically or mechanically, without the
express, written permission of Pitney Bowes.
We have made every reasonable effort to ensure the accuracy and usefulness of this manual;
however, we cannot assume responsibility for errors or omissions or liability for the misuse or
misapplication of our products.
Due to our continuing program of product improvement, equipment and material specifications as
well as performance features are subject to change without notice. Your postage meter may not
have some of the features described in this book.
E-Z Seal®, Postage By Phone®, and IntelliLinkTM Control Centre are trademarks or registered
trademarks of Pitney Bowes Inc. ENERGY STAR is a registered trademark of the United States
Environmental Protection Agency.
Alerting Messages
Various messages are used throughout this guide to alert you to potentially
hazardous or error causing conditions. These messages are as follows:
WARNING! Alerts you to conditions or practices that could cause
serious injury.
CAUTION: Alerts you to conditions or practices that could cause
damage to the equipment or to the material being run.
NOTE: Provides a comment or explanation of the associated topic.
IMPORTANT! Alerts you to conditions or practices that could adversely affect
equipment operation if instructions are not followed exactly.
FCC Compliance
This equipment has been tested and found to comply with the limits for a
Class A digital device, pursuant to part 15 of the FCC rules. These limits
are designed to provide reasonable protection against interference when
the equipment is operated in a commercial environment. This equipment
generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause
interference to radio communications. Operation of this equipment in a
residential area is likely to cause interference, in which case the user will
be required to correct the interference at his own expense.
Use only a shielded interface cable to operate this equipment with a scale
or other peripheral device.
CAUTION: Changes or modifications to this equipment not expressly approved by the party responsible for compliance (Pitney
Bowes) could void the user’s authority to operate the equipment.
FCC Compliance of Modem
This equipment complies with Part 68 of the FCC rules and the requirements adopted by ACTA. On the top
of the control centre of this equipment is a label that contains, among other information, a product identifier in
the format US:AAAEQ##TXXXX. If requested, this number must be provided to the telephone company. The
equipment is designed to connect to a two-wire, local switch, access loop start (Facility Interface Code 02LS2)
with a standard RJ-11 interface.
The REN is used to determine the quantity of devices that may be connected to the telephone line. Excessive
RENs on the telephone line may result in the devices not ringing in response to an incoming call. In most, but
not all areas, the sum of the RENs should not exceed five. To be certain of the number of devices that may be
connected to the line, contact the telephone company to determine the maximum REN for your calling area.
The REN for this product is part of the product identifier that has the format US:AAAEQ##TXXXX. The digits
represented by ## are the REN without a decimal point (for example 03 is a REN of 0.3).
If this modem causes harm to the telephone network, the telephone company may discontinue your service
temporarily. You will be notified in advance or as soon as possible. You will be advised of your right to register
a complaint with the FCC. If the user experiences trouble using this equipment, the user shall disconnect the
equipment from the telephone line to determine if the equipment is malfunctioning. If the equipment is malfunctioning, the use of the equipment shall be discontinued until the problem is corrected.
The telephone company may make changes to its facilities, equipment operations, or procedures that could
affect the operation of this equipment. In this event, the telephone company will provide advance notice for you
to make necessary modifications to maintain uninterrupted service.
If you experience trouble with this modem, please refer to the warranty information provided with this equipment. If the trouble is causing harm to the network, the telephone company may request that you remove the
equipment from the network until the problem is resolved.
This equipment may not be used with party lines or coin lines.
This equipment is not intended to be serviceable. Please refer to the warranty information if problems occur.
Failed units will be withdrawn by approved Pitney Bowes service engineers and returned to the U.S. Service Centre. For reference purposes, the U.S. Service Centre contact address is: Pitney Bowes Inc., Walter
Wheeler Drive, Stamford, CT 06926-0700.
A plug and jack used to connect this equipment to the premises wiring and telephone network must comply
with the applicable FCC Part 68 rules and requirements adopted by ACTA. A compliant telephone cord and
modular plug is provided with this product. It is designed to be connected to a compatible modular jack that is
also compliant. See installation instructions for details. If the installation site has specially wired alarm equipment connected to the telephone line, ensure the installation of this equipment does not disable the alarm
equipment. If you have questions about what will disable alarm equipment, consult your telephone company or
a qualified installer.
DM230L/DM330L/DM350L Digital Mailing System
Operating Guide
Table of Contents
Contacts
Pitney Bowes Contact Information List .........................................xii
Pitney Bowes Web Sites ...................................................xii
Our Help Desk .................................................................xiii
Postage By Phone® .......................................................... xiii
IntelliLink, provides you with a digital gateway to an entire suite of services
and information to help you move your mail more efficiently and enhance
your business performance. It allows you to:
Add Features On Demand
You can easily download envelope ads and optional product
enhancements such as departmental accounting.
Download Postal Rate Updates
The latest postal rates are downloaded precisely when you need them.
Keep Your System Current
Software download capability means you'll always have the latest version
of your machine's operating system.
1-2 SV61891 Rev. A
DM230L, DM330L, DM350L Operating Guide
Postal
Requirements
The postage meter on your mailing system is a Postal Security Device
(PSD) approved by the Canada Post Corporation to secure funds. Since it
is licensed by the Canada Post Corporation, you must follow a few basic
requirements.
Canada Post Corporation Requirements
• Mail must have the correct date and postage amount in the digital
indicia.
• Metered mail must bear the postal code of the location where the mail
is originated.
• If you move to another Postal Code location, you must update the Postal
Code. You can do this by calling Postage By Phone
NOTE: If you move your mailing system to a different postal code, you will
need to update your system before processing mail at your new location. (See
the Contacts section at the front of this guide for more information.)
• Each time you refill your postage meter (Postal Security Device)
through the modem, the Postage By Phone® computer automatically
performs a postal inspection. If the postage meter in your mailing
machine has not detected a modem refill transaction at certain
intervals, the message “Inspection Required” appears on the main
screen of the IntelliLinkTM Control Centre. (The system will then prompt
you to connect to Pitney Bowes and perform an inspection.)
• The postage tape you use must meet Canada Post specifications.
To order approved supplies for your mailing system refer to Chapter 8
– Supplies and Options
®
.
The Quick
Reference Guide
SV61891 Rev. A1-3
The Quick Reference Guide supplied
with your mailing system is located
in the tray under the mailing machine
base. It contains a summary of the most
common operating procedures.
1 • Specifications and Safety Information
Specifications
Equipment
DM230L/DM330L
Size: 14"D (356 mm) x 14.5" W (368 mm) x 15" H (381 mm), not including
stacker tray.
Weight
DM350L
Size: 16.25D (413 mm) x 31" W (787 mm) x 16" H (406 mm),
not including stacker tray.
Weight
DM230L, DM330L and DM350L
Power Requirements: 120 VAC, 60 Hz, 3A
Communications Ports: 1 USB; 1 Serial (RS-232);
1 RJ-11.
Operating Temperature:
Average Throughput: 90 letters per minute maximum (DM350L).
Actual throughput will vary, depending on the material used, machine
condition and the skill of the operator.
Tape Strip: self-adhesive type. Capacity: 50 tapes (DM330L and
DM350L).
Internal Envelope Ad Storage:
Optional Departmental Accounting:
depending on option purchased.
: 17.6 lbs. (8 kg), approximate.
: 29.0 lbs. (13.2 kg), approximate.
40F (4C) to 108F (42C)
up to 20 envelope ads.
supports up to 100 accounts,
1-4 SV61891 Rev. A
DM230L, DM330L, DM350L Operating Guide
13.39"
11.6"
3"
Maximum
4.13"
3"
1"
Minimum
Specifications
continued…
Material
(See Figure below)
Minimum Size: 3.5" x 4.13" (89 x 105 mm), moistening;
3" x 4.13" (76 x 105 mm), non-moistening
Maximum Size: 11.6" x 13.39" (297 x 340 mm)
Minimum Flap Depth: 1" (25 mm)
Maximum Flap Depth: 3" (76 mm)
Minimum Thickness: 0.007" (0.2 mm)
Maximum Thickness: 0.25 in. (8 mm)
Maximum Stack Height for Mail on DM350L: 3"(76 mm)
IMPORTANT! For best results, always make sure your material conforms to our
published specifications.
Envelope Dimensions
SV61891 Rev. A1-5
1 • Specifications and Safety Information
Specifications
continued…
Important Safety
Notes
Maximum Imprint: $99.99
Reset Type: Postage By Phone
Piece Count: Up to 8 digits (nonresettable)
When using the DM230L, DM330L or DM350L, follow the basic safety
precautions for all office equipment.
• Use only Pitney Bowes approved supplies, in particular aerosol
dusters. Improper storage and use of aerosol dusters or flammable
aerosol dusters, can cause an explosive-like condition that could
result in a personal injury and/or property damage. Never use aerosol
dusters labeled flammable and always read instructions and safety
precautions on the duster container.
• Use only genuine Pitney Bowes ink, tape strips, tape sheets, and
cleaning products. Call the PB Supply LineTM or visit our web site to
place orders.
If you need Material Safety Data Sheets on supplies for OSHA
requirements, please visit our web site or call the Supply LineTM.
NOTE: Refer to the Contacts section at the front of this guide for the Supply
LineTM phone number and web site information.
®
• Read all instructions before operating the equipment. Use the equipment only for its intended purpose.
• Operation of this equipment without periodic maintenance will inhibit
optimum operating performance and could cause the equipment to
malfunction. Contact your Pitney Bowes Customer Service
Representative for required service schedule.
• Use the power cord supplied with the machine. Plug it and if
applicable, all other supplied power cords into a properly grounded
wall outlet that is located near the machine and easily accessible,
meaning it is free from obstruction and there is enough room around
the unit for servicing.
1-6 SV61891 Rev. A
DM230L, DM330L, DM350L Operating Guide
Important Safety
Notes
continued…
• The power cord wall plug is the primary means of disconnecting the
machine from the AC supply.
• Do not use an adapter plug on the line cord or wall outlet. Do not
remove the ground pin from the line cord.
• Avoid using wall outlets controlled by wall switches or shared with
other equipment. Your mailing machine performs periodic maintenance
cycles automatically to assure best print quality; leave it ON at all
times. Do not route the power cord over sharp edges, or allow it to be
trapped between furniture and/or furniture and the wall.
• Avoid touching moving parts or materials while the machine is in
use. Keep hands, loose clothing, jewelry, and long hair away from all
moving parts.
• Keep your hands out of the ink cartridge refill holder.
• Do not remove covers. Covers enclose hazardous parts that should
only be accessed by properly trained service personnel.
• Before clearing a stall, be sure machine mechanisms come to a stop.
When removing stalled material, avoid using too much force to protect
against minor personal injury and damaging equipment.
• Immediately report to Pitney Bowes Service any damaged or
non-functioning components. The unit may be unsafe for use.
• To prevent overheating, do not cover the vent openings. At times vent
openings may not be visible, but still allow ample spacing around the
unit for ventilation.
• Do not place lighted candles, cigarettes, cigars, etc., on the mailing
machine.
NOTE: Always follow the specific occupational safety and health standards for
your workplace.
SV61891 Rev. A1-7
1 • Specifications and Safety Information
Important
Telephone Safety
Instructions !!!
The IntelliLinkTM Control Centre connects directly to analog telephone
lines. For your protection, basic safety precautions should always be
followed to reduce the risk of fire, electric shock, and injury to persons.
These safety precautions include:
CAUTION To reduce the risk of fire, use only 26 AWG
telecommunication line cord either supplied with the machine or
separate.
• Never install telephone wiring during a lightning storm.
• Disconnect the system's telephone line during a lightning storm.
• Avoid using a telephone or equipment that connects to a telephone
line during an electrical storm; there may be a remote risk of electrical
shock from lightning.
• Do not use the telephone or equipment connected to the telephone
line to report a gas leak in the vicinity of the leak.
• Never install telephone jacks in wet locations.
• Do not use this product near water, for example, near a bath tub, wash
bowl, kitchen sink or laundry tub, in a wet basement or near a swimming pool.
• Never touch uninsulated telephone wires or terminals unless the
telephone line has been disconnected at the network interface.
!!! Save these Instructions !!!
1-8 SV61891 Rev. A
2 Getting to Know
Your System
Chapter Contents
This chapter describes the parts
of your DM Series systems.
Parts of the DM230L/DM330L System .............
Parts of the DM350L System ............................
DM350L Autofeeder Control Panel ................... 2-6
1. IntelliLinkTM Control Centre - Contains the operator display, keypad
and function keys for communicating with the mailing system and the
build in postage meter (Postal Security Device, PSD).
2. Operator Display - Shows the current status of your system and
prompts you through all setup operations.
3. Function Keys - Allow you to get information from the control centre
and tell it what to do. Refer to IntelliLinkTM Control Centre - DM230L/
DM330L on page 2-8 for a description of each key.
4. Stacker Tray - The mailing machine neatly stacks finished mail piec-
es here.
5. Front Access Cover - Provides access to the printhead.
6. Printer Transport Release Lever - Pull the release lever forward to
lower the transport deck and clear a stalled mail piece. The transport
deck is interlocked; the mailing machine won't run when it's open.
7. Quick Reference Guide - This contains a summary of the most com-
mon operating procedures.
8. Feed Deck - Supports your envelope, post card or tape strip as it
passes under the printhead.
9. Moistener Release Button - This allows you to remove the moist-
ener from the mailing machine.
10. Moistener - Applies sealing fluid to the envelope flap when you select
sealing.
11. Tape Feeder (DM330L only)
sized letters and packages.
12. Alpha Keypad Cover - Open the cover to use the alpha keypad. You
use the keypad to assign names to accounts and custom presets.
13. Power Lamp Indicator - Lights when mailing machine is on. Also
flashes to indicate an error condition.
14. Numeric Keypad - Use numeric keypad to manually enter weight,
postage values, (eg: Corrections, Statement of Mailings / Manifests)
or creating names for accounting departments.
- Holds 50 tape strips for use on over-
SV61891 Rev. A2-3
2 • Getting to Know Your System
Parts of the DM350L System
2
3
1
4
5
6
7
2-4 SV61891 Rev. A
8
DM230L, DM330L, DM350L Operating Guide
1. Autofeeder Control Panel - Contains all of the levers for the feeder
section of the DM350L. See DM350L Autofeeder Control Panel on the
next page for more information.
2. Moistener Container - Holds the sealing fluid for sealing the
envelope flap. You feed the envelopes the same way whether you
are sealing them or not.
3. Tape Feeder - Holds 50 tape strips for use on oversized letters and
packages (DM330L and DM350L).
4. Rear Feed Guide - Lower this guide when you are feeding a stack of
mail.
5. Transport Deck - This is where you load your mail.
6. Side Guide - Set this to reduce the skewing of pieces of mail as you
feed them into the feeder.
7. Moistener Assembly - This contains the brush and wick used to
moisten the envelope flaps for sealing.
8. Autofeeder Transport Release Lever - Pull this lever forward to drop
this section of the transport deck to clear stalls.
SV61891 Rev. A2-5
2 • Getting to Know Your System
DM350L Autofeeder Control Panel
1
2
2-6 SV61891 Rev. A
DM230L, DM330L, DM350L Operating Guide
1. Seal/No Seal - Use this to select seal or no seal. The position shown
is for no seal.
2. Thickness Selection Lever - Use this to adjust for the thicknesses of
the envelopes you are feeding into your DM350L system. The setting
shown here is for thin envelopes. The thick setting is for materials up
to 1/4" (6.3mm) thick.
SV61891 Rev. A2-7
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