Pitney Bowes DM225 User Manual

DM100i / DM125 / DM200L / DM225

Digital Mailing Systems

Quick Install Guide

Contents

Mailing System

Moistener

and EZ-Seal

(optional)

PBI Ink Cartridge

(Reorder #793-5)

Base

(DM200L and DM225

only)

Phone Cord Power Cord

Scale

(optional)

Print Head
in Package

Stacker

Tape Sheets

postage

tape sheets

USB Cable

Quick Reference

Quick Install Guide

(this document)

For best results, we strongly encourage you to follow the steps in this guide in
sequential order.

Step 1 Remove Shipping Tape

You must remove your existing postage funds
first, if you have an existing meter that is being
replaced. Refer to other “return” or “Transfer”
documents provided.

Open the top cover of the meter and remove
any packing material, protective foam, or tape
that may be present. Close the cover.

Step 2 Select a Connection Method
and Setup Your Meter

You must connect to the Pitney Bowes Data Center to add postage funds,
download software updates, and perform USPS required inspections.

If you have Internet access, we recommend you install the PC Meter
Connect™ Desktop Application online at www.pb.com/support/pcmc. This
software provides the quickest data transfers.

DM100i and DM200L - Download and install the latest PC Meter
Connect Desktop Application from www.pb.com/support/pcmc.
After you have installed the PC Meter Connect Desktop Application,
you must return to this Guide and complete the meter setup starting
at Step 5. The PC onscreen directions will direct you to do so.

DMXXX

Product Description

PXXX

Product Code (PCN)

Request Service Support, Order Supplies or

Check Postage Account Balance On-Line

www.pb.com

Select “My Account”

XXXXXXX

Serial Number

or call

1-800-522-0020

DMXXX

Product Description

PXXX XXXXXXX

Serial NumberProduct Code (PCN)

Request Service Support, Order Supplies or

Check Postage Account Balance On-Line

www.pb.com

Select “My Account”

or call

1-800-522-0020

DM125 and DM225 - Download and install the latest PC Meter
Connect Desktop Application from www.pb.com/support/pcmc.
After you have installed the PC Meter Connect Desktop Application,
follow the PC onscreen instructions which guide you through the
complete system setup. You need not refer to this Guide again.

You can identify your model from the label on the front of your meter shown
in Step 1.

If you do not have Internet access, or choose not to use the PC Meter
Connect Desktop Application, simply continue with Step 3 in this Quick
Install Guide. You will not need to download the PC Meter Connect

Desktop Application.

1

Step 3 Connect Phone Line

Select a location for the meter near an analog phone line and connect the
phone cord between the back of your meter and an analog phone jack.

Phone

or

depending upon your model

Phone systems installed in some businesses are not analog and may damage
your system. If you are unsure about your phone line, contact your telephone
company or local network administrator.

The following are usually analog phone lines:

• Fax lines

• Residential phone lines

• Lines used by modems or credit card readers

Step 4 Connect Power

Connect the power cord between the back of your meter and a
convenient outlet.

Keep the meter plugged in at all times to an outlet not controlled by a wall
switch.

Power

2

If you have this model,
turn the On/Off switch on.

On/Off Switch

Power

Step 5 Select Language

After the system powers up and completes a self-check, select the
language you wish to use. Simply press the small round button next
to your choice.

Step 6 Set Local Time

Your meter must be set to the correct local time.

HH:

If the hour value displayed (HH) is correct, simply select OK and

Continue. If the hour value is wrong, key in the correct value

before pressing OK and Continue.

3

Step 6 Set Local Time (continued)

Again, if the minutes value displayed (MM) is correct, simply
select OK and Continue. If the minutes value is wrong, key in
the correct value before pressing OK and Continue.

ATTENTION:

You MUST set the AM/PM correctly. If the local time is off by 12 hours your system
may print the wrong date on your mail and it may be returned by the Post Office.

Check one last time, paying special attention to the
AM/PM setting. If the current local time is correct, select

This is correct.

4

Step 7 Install the Print Head

The following screen will appear.

A. Open the top cover.

B. Unlatch and flip up

the guard.

When you open the cover

the screen will prompt....

Ink Cartridge Guard

C. Remove the print
head from its packaging.

Peg

Tape Strip

Peg

5

Step 7 Install the Print Head (continued)

ATTENTION:

This step is critical to prevent system damage.

Depending on

your model

D.

Remove the tape strip
from the bottom of the
print head.

OR

Remove the plastic cap
from the bottom of the
print head.

Tabs

E. F.

Slide the print head pegs
into the lower set of grooves.

6

Squeeze the tabs and push
the print head flush against
the wall.

Step 8 Install the Ink Cartridge

Remove the ink cartridge

A.

from the bag. The silver foil
strip on the bottom of the
cartridge should remain in
the bag when the cartridge
is withdrawn.

C.

Close the guard and
click to secure.

“CLICK”

Drop the cartridge in next to

B.

the print head. The label on
the top of the cartridge should
face front.

D.

Close the top cover. The
meter will automatically
prepare the ink cartridge
for use.

7

Step 9 Print a Test Pattern

When prompted, insert a spare envelope
or a tape sheet for a test print.

Registration

Wall

For proper printing, position
mail flat against registration
wall and gently slide mail to
the right on feed deck.

The system will detect
the envelope and
automatically pull it through
the printing mechanism.

Good test print - no missing lines

Poor test print

If the test print is good, press the green Yes/Enter
button on the front of the meter.

No

Yes/Enter

If the test print is poor, press No to perform
additional maintenance.

8

Step 10 Contact Pitney Bowes Data Center

No

If your phone requires a number to reach an outside line (for example, if
you have to dial 9 first), press the Yes/Enter key.

If you select Yes, key in your dialing prefix and select Continue.

Yes/Enter

When you select Continue (or No on the initial screen), the phone will
connect to the Pitney Bowes Data Center.

9

Step 11 Check Your Account Balance

For your security, your meter is not shipped with pre-loaded postage.

Dialing and Connecting screens will appear.

PBP= Postage by Phone

It is simply your account
balance.

When your account is accessed at the Postage-by-Phone Data Center, you
will see your current balance (Prepaid) and your current credit line (Other).

Some, or all, of the postage funds you have already purchased (Prepaid)
you will transfer into your meter in the next step.

• Select Yes/Enter to transfer postage into the meter.

For troubleshooting see page 18.

Step 12 Load Postage into Your System

You will now transfer postage into the meter from your account.
Key in the amount of postage you wish to add ~ whole dollars only.

• Select Continue.

10

You will be asked to confirm your choice.

Press Yes/Enter or No for a receipt.

No

Step 13 Print Your Receipt

To print a receipt, follow the screen directions.

Yes/Enter

11

Step 14 Update Your Software

The last step downloads the current USPS rates in addition to any
additional features you may have ordered.

• Select Get update now.

• The updated files will

be sent to, and installed
on, your system.
Follow the screen prompts.

.

• When the software installation

process has finished, select

Continue.

12

Step 15 Congratulations!
Your Mailing System is Ready to Use

• Select OK.

To customize your meter settings and learn all about using
your system, see the Operator Guide, or check the Quick
Reference Guide.

Install Additional Components

If your system came with the optional scale, attach it now. The scale
consists of two pieces. Place the platform on top of the base unit, being
sure the pegs on the platform are inserted into the corresponding holes
in the base unit.

DM100i / DM125
platform

DM100i / DM125
base unit

DM200L / DM225
platform

DM200L / DM225
base unit

13

Scale (continued)

Position the assembled scale as shown. Now plug the connector on the
bottom of the base unit into the matching connector on your system.

DM100i / DM125

DM200L / DM225

A scale code is needed to calibrate the scale. If you have just attached
your scale, key in the correct scale code for your location. Codes for
each state can be found in the back of this guide on Page 19-20.

Select Continue.

Moistener

The optional moistener allows you
to moisten, seal, and apply postage
to your envelopes all in one smooth
step.

Position the moistener on the left
side of the deck as shown. Hold
down the blue release lever and
slide moistener from left to right,
with the lip of the moistener above
the deck.

14

Release Lever

Moistener

Moistener (continued)

Deck

Lip

Fill the moistener reservoir with
Pitney Bowes E-Z Seal sealing
solution. You may fill it later if
you don't plan on moistening and
sealing envelopes right now.

Solution
Level

Stacker

The stacker is a tray that catches your processed mail. Position the
stacker next to the system as shown. Just slide it into place. It does
not connect mechanically to the system.

Stacker

15

Frequently Asked Questions

If I choose to connect via phone line, why must it be “analog?”

Your DM system contains an internal modem for connecting to the
Pitney Bowes Data Center over standard telephone lines.

Manufacturers of digital phone systems (so called PBX systems) are
not required to adhere to the same restrictions on their inside lines as
the phone companies mandate for standard analog lines. Several PBX
manufacturers have designed phone systems that deliver much more
current to the phone than does the phone company’s analog lines.

Your modem was designed to work with a small current, one that may
be substantially less than the power put out by some PBX systems. As
a result, if you connect your modem to a PBX line, thinking that it’s an
analog line, you could damage your modem with too much current and
not even know it.

Why must I add postage to my meter?

For your safety, and to prevent any unauthorized use, your meter is
shipped without money in it. The money you paid when you signed up
for your DM system has been deposited into your “Postage-by-Phone”
(PbP) account, and is immediately available to you. You will be required
to transfer an amount from your PbP account into the meter during the
installation process. Please note that this is not an “additional expense,”
just moving money you have already paid when you acquired your
meter.

What is PC Meter Connect?

PC Meter Connect is a small Desktop Application you install on your PC
to allow your meter to connect to the Pitney Bowes Data Center through
your PC’s Internet connection rather than over a standard telephone
line. Postage refills, and system software updates will be completed
efficiently and much quicker via the Internet.

16

Frequently Asked Questions (continued)

How do I start up the PC Meter Connect Desktop Application?

You can start the PC Meter Connect software by double-
clicking on the desktop icon placed on your Windows desktop
during the installation process. Double-clicking places a much smaller PC
meter Connect icon in your Windows system tray at the bottom of your
screen.

PC Meter Connect is now running and you may connect to the Pitney
Bowes Data Center.

Alternately, you may click on the Start button >> All Programs >> Pitney
Bowes >> PC Meter Connect.

How do I know PC Meter Connect is running?

The small system tray icon will be visible whenever PC Meter Connect is
running.

What is a scale location code?

The accuracy of any scale is affected by its geographic location on the earth
(how far it is from the Equator) and its altitude above sea level. The scale
location code provided by Pitney Bowes helps calibrate the scale to be as
accurate as possible for your particular location.

Where is my Operator Guide?

The latest Operator Guide can be found using the Support URLs listed
below. The Guide is in Adobe PDF format, so you may easily view it and
print out individual sections or the entire Guide as you wish.

For product support go to:

Product Name: DM100i, Model P700 URL: http://www.pb.com/support/DM100
Product Name: DM200L, Model P7L1 URL: http://www.pb.com/support/DM200
Product Name: DM125, Model PR00 URL: http://www.pb.com/support/DM125
Product Name: DM225, Model PRL1 URL: http://www.pb.com/support/DM225

Where is my PC Meter Connect Desktop Application?

The latest PC Meter Connect Desktop Application can be found at
www.pb.com/support/pcmc.

17

Troubleshooting

No Dial Tone –

Check that you are using an analog line such as
a) most fax machine lines;
b) lines used by computer modem or credit card reader;
c) residential phone lines.

Check that you have entered a dialing prex if your phone
system needs a number to reach an outside line.

If you are using a DSL line you may require a DSL lter.

Contact your telephone company or local network administrator

Cannot Reach Data Center –

Check that you have entered a dialing prex if your phone
system needs a number to reach an outside line.

Not Enough Funds –

You have tried to add more postage to your meter than you have in your
account at Pitney Bowes.

To Change Information Entered during the Install Procedure –

• Press Clear key on numeric keypad.

• At Install Not Complete, either go back to the previous step

or start the installation procedure over again.

To Change Selection after the Setup Program is Complete –

• Press the Options key.

• Press the green Page Down button twice.

• Select Advanced Features.

• Press Page Down.

• Select Run Install Mode.

Still have questions?
For installation support call: 1-877-817-2463. Alternately, your questions may be
answered in the Operator Guide or online. The Operator Guide can be found at
the following websites.

Product Name: DM100i Model: P700 Product Name: DM125 Model: PR00

http://

www.pb.com/support/DM100

Product Name: DM200L Model: P7L1 Product Name: DM225 Model: PRL1

http://

www.pb.com/support//DM200

18

http://

www.pb.com/support/DM125

http://

www.pb.com/support/DM225

Scale codes for locations in
the United States

Locations near a boundary may enter either code.

State Code

Alabama

Birmingham and north 13

South of Birmingham 12

Alaska (see map on page 16)

Arizona

Phoenix and north 12

South of Phoenix 11

Arkansas 13

California (see map on page 16)

Colorado

Denver and north 13

South of Denver 12

Connecticut 16

Delaware 15

Florida

W Palm Beach and north 11

South of W Palm Beach 10

Georgia 12

Hawaii 9

Idaho

N of Salmon River Mtns. 17

S of Salmon River Mtns. 16

State Code

Illinois

North of Springeld 16

Springeld and south 15

Indiana

North of Indianapolis 16

Indianapolis and south 15

Iowa

North of Des Moines 17

Des Moines and south 16

Kansas

North of Wichita 15

Wichita and south 14

Kentucky 14

Louisiana 12

Maine 18

Maryland 15

Massachusetts 17

Michigan

NW of Lake Michigan 18

SE of Lake Michigan 17

Minnesota 18

Mississippi

Kosciusko and north 13

South of Kosciusko 12

19

Scale codes for locations in
the United States

Locations near a boundary may enter either code.

State Code

Missouri

North of Springeld 15

Springeld and south 14

Montana

Helena and north 18

South of Helena 17

Nebraska 16

Nevada 13

New Hampshire 17

New Jersey 16

New Mexico 11

New York

Kingston and north 17

South of Kingston 16

North Carolina

Raleigh and north 14

South of Raleigh 13

North Dakota 18

Ohio

Akron and north 16

South of Akron 15

Oklahoma

North of Oklahoma City 14

Oklahoma City and south 13

State Code

Oregon

Salem and north 18

South of Salem 17

Pennsylvania 16

Rhode Island 16

South Carolina 13

South Dakota 17

Tennessee 13

Texas

NE of Colorado River 12

SE of Colorado River 11

Utah 13

Vermont 17

Virginia

North of Roanoke 15

Roanoke and south 14

Washington DC 15

Washington State 18

West Virginia 15

Wisconsin

Green Bay and north 18

South of Green Bay 17

Wyoming 15

20

Scale codes for locations in
Alaska and California

Locations near a boundary may enter either code.

Location Code = 27

Location Code = 26

Anchorage

Location Code = 23

Location Code = 16

Chico

San Francisco

San Luis Obispo

Location Code = 15

Modesto

Location Code = 14

Bakersfield

Location Code = 13

21

1 Elmcroft Road
Stamford, Connecticut 06926-0700
www.pitneybowes.com

Contact List

If you need assistance

For Setup or Getting Started questions, call 1-877-817-2463

Machine Identication

Product Name: DM100i Digital Mailing System
Model Number: P700

Product Name: DM125 Digital Mailing System
Model Number: PR00

Product Name: DM200L Digital Mailing System
Model Number: P7L1

Product Name: DM225 Digital Mailing System
Model Number: PRL1

Resources

To obtain product help through tutorials, troubleshooting pages,
downloads, chat, and forums, go to:

DM100i: http://www.pb.com/support/DM100
DM125: http://www.pb.com/support/DM125
DM200L: http://www.pb.com/support/DM200
DM225: http://www.pb.com/support/DM225

To order PB supplies and accessories, go to:
http://www.pb.com and click on Supplies
OR
order by phone at 1-800-243-7824 (M-F 8:00 AM to 8:00 PM E.T.)

To view a list of your equipment, pay invoices online, or you have
questions about your Postage-by-Phone account go to:
http://www.pb.com and click on My Account

For questions about your account or the product, call the Pitney
Bowes Customer Care Center at 1-800-522-0020 (M-F 8:00 AM to
8:00 PM E.T.).

To contact the United Stated Postal Service® (USPS), visit:

http://www.USPS.com

*AW22103REVE*

PB Form AW22103 Rev E 10/12
© 2012 Pitney Bowes Inc.
All Rights Reserved
Printed in the USA