• Date and time stamp for use on incoming mail or on sensitive
documents
• Optional accounting feature tracks postage costs by department
• Password protection limits access to authorised personnel
• Report printing capability provides hard-copy records of your
postage transactions
• In-line moistener wets and seals envelopes (certain models only)
• USB communication ports. Contact your machine supplier for
more details of available options.
• Mailmark™ compliant.
®
NOTE: Although this guide describes all the features listed above,
your DM220i Series is a configurable system and availability of
the features will depend on your model, options purchased and
your country requirements. Inclusion within this guide does not
guarantee availability of a particular model or feature within your
country.
Mailmark™ is a trademark of the Royal Mail
1-2
SDC974B
1 • Introduction
What is IntelliLink™
Your mailing system takes full advantage of IntelliLink™, your digital
gateway to an entire suite of services and information that can move
your mail more efficiently and enhance your business performance.
IntelliLink™ technology gives you the ability to:
Add postage funds conveniently
You can add funds to your machine electronically via the Postage By
®
Phone
Download Postal Rate Updates
The latest postal rates are downloaded precisely when you need
them.
Add Features On Demand
You can easily download Envelope Messaging and optional product
enhancements such as departmental accounting.
Keep Your System Current
Software download capability means you'll always have the latest
version of your machine's operating system.
Postal Requirements
The meter on your mailing machine is licensed by Royal Mail and you
must follow some basic requirements.
• Mail must have the correct date and postage amount in the
• If you move to another address, you must update Royal Mail
• Your DM220i series is a Mailmark™ compliant system. At regular
• The tape sheets for putting postage on larger items must
system.
meter stamp.
records. Call your local machine supplier for advice.
intervals defined by Royal Mail, it connects to the Pitney Bowes
Data Centre to provide usage data to Royal Mail. The connection
will normally happen in the background without you needing
to do anything. If the connection was not made for any reason,
the display will show ‘Data Upload Due’ and you should select
Connect Now. If, for any reason, a connection has not been made
within the ‘grace’ period allowed by Royal Mail, the display will
show 'Data Upload Required' and you MUST make a connection
before your franking machine will allow you to continue
processing mail.
conform to postal specifications. For best performance, obtain tape
sheets direct from your machine supplier.
1-3SDC974B
1 • Introduction
Safety
Follow the normal safety precautions for all office equipment:
• Use only Pitney Bowes approved supplies, in particular aerosol
dusters. Improper storage and use of aerosol dusters or
flammable aerosol dusters can cause an explosive-like condition
that could result in personal injury and/or property damage.
Never use aerosol dusters labeled flammable and always read
instructions and safety precautions on the duster label.
• To obtain supplies, please contact our Supply Line™ to place
orders. Material Safety Data Sheets can be obtained on the web
or from our Supply Line™. Refer to the Contact Information List
for more information.
• Use the power cord supplied with the machine and plug it into
a properly grounded wall outlet located near the machine and
easily accessible. Failure to properly ground the machine can
result in severe personal injury and/or fire.
• Avoid touching moving parts or materials while the machine is
in use. Keep hands, loose clothing, jewellery and long hair away
from all moving parts.
• Do not remove covers or defeat safety interlock switches.
Covers enclose hazardous parts that should only be accessed by
properly trained service personnel. Immediately report to service
any damaged or non-functioning components that renders the
unit unsafe.
• Place the unit in an accessible location to allow for proper
venting of the equipment and to facilitate servicing.
• The power cord wall plug is the primary means of disconnecting
the machine from the AC supply.
• Do not use an adapter plug on the line cord or wall outlet.
• Do not remove the ground pin from the line cord.
• Avoid using wall outlets that are controlled by wall switches, or
shared with other equipment.
• Do not route the power cord over sharp edges or trap between
furniture.
• Ensure there is no strain on the power cord and that it does not
become jammed between the equipment, walls or furniture.
1-4
SDC974B
1 • Introduction
• Be certain the area in front of the wall receptacle into which the
machine is plugged is free from obstruction.
• Before clearing a stoppage, be sure machine mechanisms have
come to a stop.
• When removing stalled material, avoid using too much force to
protect against minor personal injury and damaging equipment.
• To prevent overheating, do not cover any vent openings.
• Operation of this equipment without periodic maintenance will
inhibit optimum operating performance and could cause the
equipment to malfunction. Contact your machine supplier for
required service schedule.
• Read all instructions before attempting to operate the
equipment.
• Use this equipment only for its intended purpose.
• Always follow the specific occupational safety and health
standards for your workplace.
• This device is not intended for use in the direct field of view at
visual display workplaces. To avoid incommodating reflections at
visual display workplaces this device must not be placed in the
direct field of view.
1-5SDC974B
1 • Introduction
Specifications
Equipment
Size of Base Model:
245 mm H x 345 mm W x 400 mm D
Size of Base Model with Scale:
260 mm H x 345 mm W x 400 mm D
Size of Base Model with Scale and Moistener:
260 mm H x 470 mm W x 400 mm D
Stacker: The stacker adds 265mm to the width of the system
Weight: 6.8 kg, approximate.
Power Requirements: 100-240 VAC, 50/60Hz. 1.0A
Communications Ports: 2x USB (A), 1x USB (B), 1x RJ11.
Operating Temperature: 4°C to 42°C
LCD Display: 4 lines, 20 characters long.
Throughput:
Somewhat less with optional moistener.
Actual throughput will vary, depending on the material used, machine
condition, use of moistener, and the skill of the operator.
Print Resolution: 600 x 400 dpi
Print Image Area: at least 25.4 mm x 170 mm
Up to 45 letters per minute with no moistener;
Ink Cartridge Capacity:
Tape Sheets: self-adhesive type, dual tape sheets
Internal Ad Storage:
Departmental Accounting: Number of accounts available based on
the amount purchased and model.
1-6
35ml
up to 20.
SDC974B
1 • Introduction
It is certified that the Mailing System meets all applicable
EU Directives
1-7SDC974B
1 • Introduction
Material (see figure below)
Minimum Size: 127 mm x 76 mm
Maximum Size: 381 x 330 mm
Minimum Flap Depth: 22 mm
Maximum Flap Depth: 76 mm
Minimum Thickness: 0.18 mm
Maximum Thickness: 9.5 mm
Maximum Stack Height for Mail: 60 mm
IMPORTANT: For best results, always make
sure your material conforms to our published
specifications.
381mm
330mm
1-8
76mm
Maximum
76mm
127mm
22mm
Minimum
SDC974B
2 • Getting to Know Your System
In this chapter you'll find out where everything is and
what it does.
1. Control Panel—allows you to enter and setup information on
your machine.
2. Top Cover—opens up to allow replacement of the ink cartridge.
See Chapter 7, Maintenance for instructions.
3. Weighing Platform—allows you to weigh and calculate postage
of a mail piece based on the service selected.
4. Stacker Tray—allows the neat stacking of finished mail pieces.
5. Operator Guide Slot —allows you store the Operator Guide for
easy access.
6. LED—lights green when your system is on; lights orange when
your system is in "sleep" mode.
7. Transport Release Lever (two position)
Home - transport rollers engaged for processing mail (normal)
Released - transport rollers disengaged so you can clear a stalled
mail piece.
NOTE: The machine will not process mail when this lever is left in
the released position.
8. Feed Deck—supports your envelope, post card or tape sheet as
it passes under the printer mechanism.
9. Moistener (certain models only)—applies sealing fluid to the
envelope flap. You can seal envelopes or leave them unsealed,
depending on how you feed them.
10. Ink Waste Tray—collects ink waste.
2-3SDC974B
2 • Getting to Know Your System
1
2
3
4
7
1. Screen Selection Keys—allows you to select a line (one key for
each line) on the operator display. Whenever the left arrow (◄)
occupies the first position in one of the display lines, you may
press the corresponding Screen Selection key to select that line.
2. Operator Display—shows the current status of your system and
prompts you through all setup operations in a four line LCD.
3. Page Up/Page Down (Scroll Keys)—allows you to scroll up and
down through menu choices in the operator display. If a Page/
Up/Down key is lit, it indicates additional choices are available in
a menu (up or down, depending on key) and that Page Up/Down
key can be pressed to access these further choices.
4. Lock/Power Key—Dual function. Prevents unauthorised use of
your system if lock feature is setup and machine is in "sleep
mode"; entering your four-digit password unlocks (awakens) the
machine. Also allows you to power up or power down machine.
5. Yes/Enter and No Keys—allows you to confirm an operation or
answer “Yes” or "No" to a prompt. The Yes key also functions as
the Enter key for data entry.
6
Control Panel
7
5
2-4
SDC974B
2 • Getting to Know Your System
6. Alpha/Numeric Keypad—allows you to type in numbers and
letters for account names, postage values, and other information.
See Appendix A, How to Enter Text for more information.
7. Feature Keys—allows you quick access to the most common
features on the system. Pressing a Feature key takes you
immediately to the top-level screen of the feature for that key.
Home—takes you back to the Home (date/postage) screen.
Normal Preset—allows you access to the normal settings you
use most often. You can assign values such as postage amount,
Envelope Messaging, account number, etc. to the Normal Preset
using the Feature keys on the control panel. See Chapter 4, Presets
for details.
Custom Preset—allows you access up to five custom settings.
You can assign values such as postage amount, Envelope
Messaging, account number, etc. to the custom presets using the
Feature keys on the control panel. See Chapter 6, System Options
for details.
Funds—allows you to check your postage funds and number of
mail pieces processed. See Chapter 5, Adding Postage for details.
Add Postage—allows you to add (refill) postage funds to your
machine conveniently. See Chapter 5, Adding Postage for details.
Reports—allows you to generate reports for postage,
accounting, and other types of data. See Chapter 10, Reports for
details.
Options—allows you to access system setup information such as
date, time, postage, accounts, etc. See Chapter 6, System Options
for details.
Weigh/Rate—allows you to weigh and calculate postage based on
service selected. See Chapter 3, Running Mail for details.
Print Menu—allows you access to all the information printed on
a mail piece such as date, time, postage, Envelope Messaging,
inscriptions, etc. See Chapter 3, Running Mail for details.
IMPORTANT: When you press one of the Feature keys, any
entry in the preceding screen is lost unless you have first
pressed the Yes/Enter key to confirm the entry. For example,
if you entered an account name on one screen and then
immediately pressed another Feature key, the account name
will not be recorded by the system.
2-5SDC974B
2 • Getting to Know Your System
1
4
2
3
Machine Features—Rear
1. USB (B) Port—allow connection to a PC for use with PC Meter
Connect software.
2. USB Ports—allow you to connect a USB cable to peripherals
(scanner, LAN, scale).
3. Power Receptacle—connects to AC power cord (supplied).
4. Power Switch—Turns power ON or OFF to machine.
2-6
SDC974B
3 • Running Mail
This chapter explains how to run mail, your printing
options, and using the optional weighing platform.
Before You Begin ..................................................................... 3-2
Checklist
Home Screen ............................................................................. 3-2
Before you run mail on your system, review the Checklist, Home
Screen, and Applying Postage sections below and on the next page.
Checklist
• Make sure your mailing system is plugged into a properly
grounded power receptacle. Always follow the safety precautions
in Chapter 1, Introduction.
• Check the level of sealing solution in the optional moistener. If
you need to add sealing solution, refer to Chapter 7, Maintenance.
• If you plan on printing tape sheets, make sure you've got an
adequate supply. See Chapter 9, Supplies and Options for
ordering tape sheets.
• Check that you have enough postage for your mail run. Press
Funds key to view your current balance.
Home Screen
When you power up your system, the Home screen appears on the
operating display. If your system has been set up to require a lock
code or password, you are prompted to enter it.
A typical Home screen is show below (your screen may vary slightly if
you had not purchased the optional accounting feature or weighing
platform).
If your machine has low funds (see Chapter 6, Settings, Low Funds
Warning), the machine will display the low fund screen on power up.
You can then add additional funds.
03.03.2012 ≡ £ 0.00 ≡
◄ACCT: ****
◄CLASS: ****
◄SCALE: 0 g
Page
Up
Page
(lit key indicates
Down
more menu choices)
• Use Page Down and Page Up keys to scroll through menu
features. If the key is lit, additional choices are available.
• If you would like to print ads/inscriptions/text messages on your
mail or access other print options, press Page Down to view
these features.
3-2
SDC974B
3 • Running Mail
Selecting Postage
There are several ways you can select postage using your mailing
system. These may vary dependant on your postal authority
requirements:
• Enter the weight of the mail piece manually and have the system
calculate the postage amount using the system's internal rating
feature.
• Place the mail piece on the integrated weighing platform and
have the system calculate the weight and then postage amount
using the system's internal rating feature.
Each method is described in its own section that follows.
NOTE:
The mailing system can only print when the value is displayed
between three horizontal bars (i.e. ≡ £ 0.00 ≡). If the value does
not display between three horizontal bars (i.e. £ 0.50 ) it means
another selection such as an account or class is required before
mail processing can commence.
3-3SDC974B
3 • Running Mail
Entering Weight Manually
This procedure is used when you already know the weight of a mail
piece and you are not using the integrated weighing platform.
1. Press Weigh/Rate.
2. Select “Enter Manual Weight”.
3. Select “Change to g/kg” to switch between entering the weight in
grammes or kilogrammes, as required.
4. Key in the weight in grammes or kilogrammes then select
“Continue”.
5. Select the desired class by pressing the key next to “CLASS” (use
the scroll keys to see additional classes).
6. If there is no value next to the class name, more information
is needed. Follow the prompts for the options and/or services
available for this class of service.
7. Select "Done" when finished entering all the class options and fees.
Using the Weighing Platform (Scale)
‘Standard’ Operation
1. Make sure scale is activated (you will see “0 g” next to SCALE: on
the display). See Chapter 6, System Options to turn your scale on
if necessary.
2. Place mail piece on scale. The weight of the mail piece will appear
next to “Scale” on the display.
3. Select the desired class by pressing the key next to “CLASS” (use
the scroll keys to see additional classes).
4. If there is no value next to the class name, more information
is needed. Follow the prompts for the options and/or services
available for this class of service.
5. Select "Done" when finished entering all the class options and fees.
3-4
SDC974B
3 • Running Mail
Differential Weighing
Differential weighing is an option that is available on certain models
in the DM220i series only.
It allows you to process mixed mail using the attached platform
(scale). Put a number of pieces of mail onto the scale. The system
calculates the postage for each piece of mail you remove from the
scale automatically.
1. Make sure scale is activated (you will see “0 g” next to “SCALE” on
the display). See Chapter 6, System Options to turn your scale on
if necessary.
2. Select the desired class by pressing the key next to “CLASS” (use
the scroll keys to see additional classes).
3. If there is no value next to the class name, more information
is needed. Follow the prompts for the options and/or services
available for this class of service.
4. Select "Done" when finished entering all the class options and fees.
5. Press the Weigh/Rate key.
6. Select “Diff. weighing”.
7. Place the mail pieces onto the scale. They can be placed onto the
scale in a container, if required.
8. Remove the first mail piece and the value will automatically set.
Process this mail piece in the normal way.
9. Continue removing mail pieces and processing until the last
mail piece is reached. When the last piece (or mail container) is
removed from the scale, you will be asked to either “Rate the
item” or to “Exit Diff. weighing”. Select the desired option:
• “Rate the item” allows you to process the last mail piece.
• “Exit Diff. weighing” allows you to leave the differential
weighing mode without processing the last item. This would
be used if the mail pieces had been placed on the scale in a
container of some kind.
3-5SDC974B
3 • Running Mail
Selecting an Account to Track Postage
You can select an account to track postage if the departmental
accounting feature is available on your machine and is turned on.
Departmental accounting may not be available on some models. See
Chapter 11, Departmental Accounts, for information on setting up
this feature.
1. From Home screen, press the selection key next to “ACCT” to
display the Accounts menu.
2. Select "Select an account".
3. The "Select an Account" screen displays. Press Page Down to see
more choices (if Page Down is lit). To select an account, either:
A. Use the appropriate selection key next to the display.
B. Key in the account number if you know it and press Yes/
Enter.
4. If a password has been assigned to this account, you will be
prompted to enter one. Key in the 4-digit password if necessary.
5. You return to the Home screen with the name of the account
listed alongside “ACCT”.
Envelope Messaging
When printing mail, you can also print Envelope Messaging
alongside the postal frank. Envelope Messaging can consist of a
Graphic Ad and/or a Text Message.
1. From Home screen, press Page Down and select “AD” or “TEXT”
as required.
2. Select “Select an Ad/Text Msg.”.
3. You may either:
A. Scroll through the list and then select the required Graphic
Ad or Text Message.
B. Key in the Graphic Ad or Text Message number and press
Yes/Enter to select it.
4. You return to the Home screen with the name of the Graphic Ad,
or Text Message listed on the second screen.
NOTE: Graphic Ads are available on all models. Text Messages are
only available on certain models.
3-6
SDC974B
3 • Running Mail
Checking and Clearing the Batch Count
You can view the accumulated postage value and piece count
information from the batch register and print this for your records.
You can also clear or reset the batch count to zero.
Checking the Batch Count
1. Press Funds.
2. Press Page Down.
3. The display shows the batch information.
4. Press Home to return to the Home screen.
Printing a Record of the Batch Count information
1. Press Funds.
2. Press Page Down twice and select "Print Funds Report".
3. At the "Insert envelope or tape sheet to print report" prompt,
place the envelope/tape strip up against the back wall of the
system and slide it to the right until the system grasps it. The
Funds Reports is printed (see sample below) and the envelope/
tape strip is ejected.
4. Press Home to return to the Home screen.
Clearing the Batch Count
CAUTION: Make sure you really want to clear the batch
register; once you do, you can't restore the data.
1. Press Funds.
2. Press Page Down and select "Clear batch values".
3. At the "Confirm Clear" prompt, press Yes/Enter to confirm. The
batch value and batch piece registers return to zero
NOTE: This function may require entry of the Supervisor Password. If this is the case, enter the 4-digit Supervisor Password.
The batch value and batch piece registers return to zero.
5. Press Home to return to the Home screen.
3-7SDC974B
3 • Running Mail
Date/Time of next call
You can view the date and time that the next upload to the Data
Centre is due.
1. Press Funds.
2. Press Page Down twice and the date and time of the next
connection due is displayed.
Printing Mail
To apply postage to large items of mail and parcels that can't be run
through the machine, use the optional tape sheets. Feed the tape
sheets into the machine the same way you would feed an envelope.
Apply the postage tape sheets to the mail piece or parcel in the
proper location.
1. Select the postage required, account (if accounting is on),
Envelope Messaging and batch function as described on pages
3-4 to 3-7.
2. If using the moistener, place
the envelope flap along the
moistener and move the
envelope towards the right.
3. Position the envelope or tape
sheet against the registration
wall of the system and slide it to
the right until the system grasps
it. The system prints the digital
meter stamp and ejects the
envelope/tape sheet.
3-8
Registration Wall
SDC974B
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