Pitney Bowes DM1000 User Manual

FCC Compliance

This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15 of the FCC rules. These limits are designed to provide reasonable protection against interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause interference to radio communications. Operation of this equipment in a residential area is likely to cause interference, in which case the user will be required to correct the interference at his own expense.

Use only a shielded interface cable to operate this equipment with a scale or other peripheral device. CAUTION: Changes or modifications to this equipment not expressly approved by the party responsible for compliance

(Pitney Bowes) could void the user’s authority to operate the equipment.

FCC Compliance of the Modem

This equipment complies with Part 68 of FCC rules. The label on the equipment cover shows the FCC registration number and the ringer equivalence number (REN) for the F900 modem. If requested, this information must be provided to the telephone company. This equipment is designed to connect to a two-wire, local switch, access loop start (Facility Interface Code 02LS2) with a standard RJ11C interface.

The REN is used to determine the quantity of devices that may be connected to the telephone line. Excessive RENs on the telephone line may result in the devices not ringing in response to an incoming call. In most, but not all areas, the sum of the RENs should not exceed five. To be certain of the number of devices that may be connected to the line, contact the telephone company to determine the maximum REN for your calling area.

If this modem causes harm to the telephone network, the telephone company may discontinue your service temporarily. You will be notified in advance or as soon as possible. You will be advised of your right to register a complaint with the FCC. If the user experiences trouble using this equipment, the user shall disconnect the equipment from the telephone line to determine if the equipment is malfunctioning. If the equipment is malfunctioning, the use of the equipment shall be discontinued until the problem is corrected.

The telephone company may make changes to its facilities, equipment operations, or procedures that could affect the operation of this equipment. In this event, the telephone company will provide advance notice for you to make necessary modifications to maintain uninterrupted service.

If you experience trouble with this modem, please refer to the warranty information provided with this equipment. If the trouble is causing harm to the network, the telephone company may request that you remove the equipment from the network until the problem is resolved.

This equipment may not be used with party lines or coin lines. This equipment is not intended to be serviceable. Please refer to the warranty information if problems occur. Failed units will

be withdrawn by approved Pitney Bowes service engineers and returned to the U.S. Service Center. For reference purposes, the U.S. Service Center contact address is: Pitney Bowes Inc., Walter Wheeler Drive, Stamford, CT 06926-0700.

any type or transmitted by any means, electronically or mechanically, without the express, written permission of Pitney Bowes.

We have made every reasonable effort to ensure the accuracy and usefulness of this manual; however, we cannot assume responsibility for errors or omissions or liability for the misuse or misapplication of our products.

Due to our continuing program of product improvement, equipment and material specifications as well as performance features are subject to change without notice. Your postage meter may not have some of the features described in this book.

E-Z Seal, Postage By Phone and BUDGET MANAGER are trademarks or registered trademarks of Pitney Bowes Inc. ENERGY STAR is a registered trademark of the United States Environmental Protection Agency.

Contents - See Tabs

1 - Read This First 2 - Meet the DM1000 3 - Mail In a Minute 4 - Running Mail 5 - Set Up 6 - Adding Postage 7 - Accounting 8 - Reports 9 - Maintaining and Updating 10 - Troubleshooting 11 - Supplies and Options Appendix A: Glossary Appendix B: Checklist Index

Read This First

Chapter Contents

In this Guide ................................................ 1-2

Other Information ........................................ 1-3

Publications ........................................... 1-3

On the System ....................................... 1-3

The Web................................................. 1-3

Our Help Desk ....................................... 1-3

What You Need to Know

USPS Requirements ............................. 1-4

Safety Requirements............................. 1-4

Telephone Safety ................................... 1-6

SV60951 Rev. A

1 Read This First

In This Guide

Chapter 1— Read This First contains important information about USPS

requirements and important safety precautions.

Chapter 2—Meet the DM1000 gives an overview of the system and the

location of each control and system feature. Please read this section carefully. It provides a foundation for the instructions in later sections of this book.

Chapter 3—Mail in a Minute explains how to run mail as soon as your

DM1000 is installed.

Chapter 4—Running Mail explains how to run your jobs using different

mail modes, as well as how and when to use the available system options.

Chapter 5—Mailing System Setup provides step-by-step instructions for

customizing your system to suit your needs.

Chapter 6—Adding Postage explains how to add postage funds to your

system using Pitney Bowes Postage By Phone

Chapter 7—Accounting Setup explains how to setup accounts and how

to track postage.

service.

Chapter 8—Reports explains the different types of reports available and

how to print them.

Chapter 9—Maintaining and Updating explains routine maintenance

procedures and how to update postal rates.

Chapter 10—Troubleshooting explains how to fix problems you may

encounter while using your mailing system.

Chapter 11—Supplies and Options lists the supplies available for your

system and explains how to order them.

Appendix A—The Glossary explains mailing terms that are frequently

used throughout the operator guide.

Appendix B—Operator Training Checklist is a list of procedures and

features the Pitney Bowes representative will review with you during installation of your mailing system.

1-2 SV60951 Rev. A

Other Information

DM1000 Operating Guide

Publications

On the System

The Web

Postage By Phone® Guide

This booklet details all the features of the Pitney Bowes Postage By Phone system.

Scale User Guide

If you purchase an attached scale, read this guide if you have questions about its operation.

Quick Reference Cards

Many of the tasks you need to perform, such as how to set postage, process mail, or clear jams, are summarized in the Quick Reference Cards. The cards are located in a slot in the stacker of the DM1000.

Help Key

This key is located on the IntelliLink Control Center™. Press this to access the DM1000 Help system. When you press the Help key, the help information that appears on the main screen of the control center refers to the current operation being performed by your mailing system.

To get answers to questions most frequently asked, go to:

http://www.pb.com.

Our Help Desk

To place requests for service or training, go to: http://www.pb.com and click on My Account.

To order PB supplies and accessories, go to: http://www.pb.com and click on Supplies Online.

To view and pay invoices online, go to: http://www.pb.com and click on My Account.

To view inventory, go to: http://www.pb.com and click on My Account.

To add postage to your Postage By Phone account, go to:

http://www.pb.com and click on Postage By Phone.

For direct questions, call: 1.800.522.0020. Customer Service Representatives are available Monday through Friday, 8AM - 8:00PM EST.

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1 Read This First

What You Need to Know

USPS Requirements

Safety Requirements

Since your postal security device is licensed by the United States Postal Service (USPS), you must follow a few basic requirements.

• Mail must have the correct date and postage amount on the meter stamp.

• Metered mail must bear the ZIP Code location of the post office where the postal security device is registered.

• If you move to another ZIP Code location, you must update the ZIP Code. You can do this by calling your local Pitney Bowes support line.

• Each time you add postage through the modem, the Postage By Phone your mailing system has not detected a modem refill transaction at certain intervals, the messages “Inspection Due” and “Inspection Required” display on the IntelliLink Control Center.

• You must use Pitney Bowes tape which meets USPS specifications.

computer automatically performs a postal inspection. If

Warning! Follow normal safety precautions for all office equipment whenever you use your DM1000 Mailing System.

• Read all instructions thoroughly before attempting to operate the equipment.

• Use this equipment only for its intended purpose.

• Always follow the specific occupational safety and health

standards prescribed for your workplace or area.

• Use the power cord supplied with the system and plug it into a properly grounded wall outlet that’s located near the system and easily accessible. Failure to properly ground the system can result in severe personal injury and/or fire.

• The power cord wall plug is the primary means of disconnecting the system from the AC supply.

• Avoid using wall outlets that are controlled by wall switches, or shared with other equipment.

• Do not use an adapter plug on the line cord or wall outlet.

• Do not remove the ground pin from the line cord.

• Do not route the power cord over sharp edges or trap wire

between furniture.

• Make sure there is no strain on the power cord.

• Be certain the area in front of the wall outlet into which the system

1-4 SV60951 Rev. A

DM1000 Operating Guide

Safety Requirements (Cont.)

is plugged is free from obstruction.

• Keep loose clothing, neck ties, jewelry, and long hair away from all

moving parts.

• Avoid touching moving parts or materials while the system is in use.

• Before clearing a jam, be sure system mechanisms come to a stop.

• When removing jammed material, avoid using too much force to

prevent minor personal injury and damaging equipment.

• To prevent overheating, do not cover the system vent openings.

• Do not place lighted candles, cigarettes, cigars, and the like, on the

system.

• Do not remove covers. Covers enclose hazardous parts that should

only be accessed by Pitney Bowes Customer Service. Report any damage of covers to Pitney Bowes.

• If the IntelliLink Control Center™ display does not light, unplug the

system from the wall outlet and call for service.

• Use only Pitney Bowes approved ink, tape strips, and cleaners. Call

our Supply Line. If you need Material Data Safety Sheets on the supplies for OSHA requirements, contact your local Pitney Bowes branch.

If you use the AC adapter to power the IntelliLink Control Center:

• Use only the AC adapter designed specifically for the IntelliLink

Control Center. Third-party AC adapters may damage the control center.

• To protect against electrical shock, plug the AC adapter into a

properly grounded wall outlet.

• Do not route the AC adapter cable over sharp edges or trap it

between furniture.

NOTE: Your system requires annual cleaning by your local Pitney Bowes service representative. For continued safe operation, contact your Pitney Bowes office to schedule this service.

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1 Read This First

Telephone Safety

The mailing system base and detachable IntelliLink Control Center connect directly to an analog telephone line. For your protection, basic safety precautions should always be followed to reduce the risk of fire, electric shock, and injury to persons, including the following:

• Disconnect the telephone cord from the wall before removing the User Interface.

• Do not use this product near water, for example, near a bath tub, wash bowl, kitchen sink or laundry tub, in a wet basement or near a swimming pool.

• Avoid using a telephone or equipment that connects to a telephone line during an electrical storm. There may be a remote risk of electrical shock from lightning.

• Do not use the telephone or equipment connected to the telephone line to report a gas leak in the vicinity of the leak.

• Never touch uninsulated telephone wires or terminals unless the telephone line has been disconnected at the network interface.

CAUTION! To reduce the risk of fire, use only 26 AWG or smaller telecommunication line cord either supplied with the system or acquired separately.

1-6 SV60951 Rev. A

Meet the DM1000

Chapter Contents

Introducing the Mailing System.................. 2-2

Features and Benefits ................................. 2-3

IntelliLink Control Center ...................... 2-3

Energy Star Compliance ....................... 2-4

Postal Security Device .......................... 2-4

Communications Options ..................... 2-4

Equipment Options ............................... 2-4

Reporting and Accounting.................... 2-4

Advertisements and Inscriptions .......... 2-5

Permits .................................................. 2-5

The DM1000 Exterior Features ................... 2-6

The DM1000 Interior ................................... 2-8

The DM1000 IntelliLink

IntelliLink Control Center .......................... 2-10

Equipment Specifications......................... 2-14

Material Specifications ............................. 2-16

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2 Meet the DM1000

Introducing the Mailing System

Features and Benefits

The DM1000 is a full-featured, easy-to-use digital mailing system that you can easily customize to meet the unique requirements of each job you process.

The system automatically:

• Feeds a stack of mixed mail envelopes

• Weighs envelopes, flats and packages (up to 1 lb.)

• Applies postage directly to envelopes or to postage tapes for larger

pieces of mail

• Seals envelopes with flaps open or closed

• Stacks finished pieces of mail

Your mailing system’s advanced features include:

• Large, easy-to-read graphic display shows the system’s status and

prompts you through all setup operations

• Easy loading of optional advertisements and inscriptions.

• Convenient, one-button funds refill through Postage By Phone

analog phone line)

• Easy-to-maintain ink jet printer provides clear, crisp meter stamp.

• Automatic date advance

(requires

IntelliLink Control Center™

• Daily piece count printing

• Versatile accounting feature stores postage costs for 25 standard

accounts or 100 and 300 optional departmental accounts, depending on the options purchased

• Password protection limits access to authorized personnel

• Moistening system for envelopes and tapes; also offers no-seal and seal-

only options

• Built-in roll tape, gummed or pressure-sensitive

• Communications port for an optional Pitney Bowes electronic scale,

printer, personal computer or other external devices

• Full report printing capability provides hard-copy records of your postage transactions

The IntelliLink Control Center is mounted on the top of your mailing system. It has a large, easy-to-read graphic display, function keys and alpha and numeric keypads. A series of messages and menu options appear in the display to prompt you through all setup and mailing operations. You use the function keys and keypads to respond to the system prompts and select your options.

2-2

SV60951 Rev. A

DM1000 Operating Guide

IntelliLink Control Center™

Energy Star

Compliance

The Modem

Your mailing system connects to an external modem which requires an analog telephone line using 25AWG or smaller phone cord. The modem allows data communications with Pitney Bowes support services as well as external mail/parcel carriers.

Communications with Pitney Bowes provides many benefits:

• Convenient Postage By Phone refills: add more postage to your postal

security device at the touch of a button.

• Postal security device inspection by phone: you don’t have to carry

your postal security device to the local Post Office for an inspection.

• Support for USPS Confirmation services. You can upload Delivery

Confirmation, Signature Confirmation and E-Certified Mail transactions directly from your postal security device. You can also easily check the delivery status of these mail pieces using either the Pitney Bowes or the USPS web site.

• Ability to download optional advertisements and inscriptions.

• Ability to download rate change and software updates.

As an ENERGY STAR Partner, Pitney Bowes has determined that the DM1000 mailing systems meet ENERGY STAR guidelines for energy efficiency. The postal security device automatically enters

a low power state called a “sleep mode” if you don’t use it for a while. This keeps energy consumption low, while maintaining the high state of readiness you expect from Pitney Bowes mailing equipment.

Postal Security Device

SV60951 Rev. A

Office equipment is the fastest growing electricity load in the commercial buildings sector. The U.S. Environmental Protection Agency (EPA) promotes energy efficiency because electricity generation contributes to air pollution, including 35 percent of all U.S. emissions of carbon dioxide, one of the key contributors to global warming. It also accounts for 70 percent and 33 percent of all U.S. emissions of sulfur dioxides and nitrogen oxides, respectively; these contribute to acid rain and urban smog. By using more energy-efficient equipment, you can reduce both pollution and energy costs.

The ENERGY STAR program is another example of how Pitney Bowes is good for the environment and smart for business.

Your mailing system is equipped with a Postal Security Device (PSD) that incorporates the latest technology approved by the United States Postal Service to secure funds. This technology eliminates the need to perform physical inspections of your postal security device. The PSD contains the funds and performs all calculations necessary to print meter stamps that comply with current USPS standards. The PSD is located in your mailing system’s IntelliLink Control Center.

2-3

2 Meet the DM1000

Communications Options

Equipment Options

USB Port

Your mailing system has a Universal Serial Bus (USB) port that allows you to connect it to a personal computer (PC), optional scale, printer or other USBcompatible device. Your system can communicate with the following Pitney Bowes software applications or equipment through the USB port:

• Pitney Bowes Data Exchange—Captures postage accounting data and

formats it for use in spreadsheet and database applications.

• Setup Software

• AccuTrac™ Mail Management System—Allows your mail system to

function as a station in a networked environment so you can capture and analyze the actual costs of your entire mailing and shipping operation.

• Pitney Bowes Ascent

performance, integrated shipment processing.

These highly flexible connectivity options mean you can easily integrate your DM1000 into your mailing operation and expand its capability at any time.

™

Mail Center Management—Provides high

Stacker

• U7P0 Power Stacker. This provides a larger area for stacking stamped

envelopes.

Reporting and Accounting

• J624 Laser Printer. This printer is used to print reports.

Printer

Setting up your printer is easy. Simply plug it in to the USB port and the mailing system recognizes it and automatically sets it up.

The accounting and reporting features allow you to store and retrieve postage costs for up to 25 accounts, however, you may purchase options for storing up to 100 or 300 accounts. You can specify up to three levels of accounts to track your postage expenses with precision. You can also prevent unauthorized access to any account by password protecting it.

You can print out reports for single or multiple accounts. (Note that some reports may require you to connect a USB-compatible printer to your mailing system). For more information on reports and accounts, refer to 8-Reports and 7-Accounting in this guide.

BUDGET MANAGER

You can also purchase the enhanced accounting package, BUDGET MANAGERTM. With BUDGET MANAGERTM you get all of the standard accounting features plus the ability to create or store:

• Up to 3000 accounts • Customized classes, carriers and fees

2-4

• Up to 50 operators • Up to 15,000 transactions

• Customized reports

SV60951 Rev. A

DM1000 Operating Guide

Reporting and Accounting (cont.)

Permits

A purchasable option. Not in all systems

BUDGET MANAGERTM DM is an optional enhanced accounting package you can purchase for your DM series mailing system. It contains all the standard accounting features plus allows you to create and store up to 3000 accounts, 50 operators, and up to 15,000 transactions. You can also create customized reports, carriers and fees, and apply budgets and surcharges to individual accounts.

BUDGET MANAGER

• Define budgets that allow you to track individual accounts against a predetermined budget

• Select from an expanded set of accounting periods such as Monthly, Quarterly, Semiannual and Annual

• Apply several different types of surcharges (per piece, per transaction, or percentage of transactions.

For more information on BUDGET MANAGER MANAGERTM Accounting Operator Guide, SV60957.

You can print a permit on a piece of mail instead of a meter stamp. A permit is a postal mark containing a permit number. You must bring permit mail to the post office for special processing and discount rates.

allows you to:

, refer to BUDGET

Advertisements and Inscriptions

Before you use permits, you must open a permit account with the Post Office, then order permit artwork from Pitney Bowes. For information on ordering permits, see 11 - Supplies and Options.

You can select the permit mode using the Mode key on the IntelliLink Control Center. Weight is not displayed on the screen in the Permit Mode.

Advertisements and inscriptions contain, respectively, messages and postal information that you can include in the meter stamp.

A number of advertisements and inscriptions are included with your postal security device. You may order customized advertisements that bear your personalized message as well as additional standard advertisements. You can also order more inscriptions.

Advertisements and inscriptions are options you can buy through the Pitney Bowes Supply Line

Advertisements and inscriptions are supplied on an art card that you insert into a slot on the side of the IntelliLink Control Center. Once installed, you can select an advertisement and/or inscription when you run a mail job.

at 1.800.243.7824. (See 11 - Supplies and Options).

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2-5

2 Meet the DM1000

The DM1000 Exterior Features

On/Off Switch

IntelliLink Control Center Postal Security Device

Feed Deck Feeder Deck

Rollers

Art Card Slot

Main Cover

Tape Moistener Cover

Power Stacker

Quick Reference Cards

2-6

IntelliLink Use the keypad to tell your system what to do. Control Center The display tells you what the system is doing

and prompts you through set up operations. See page 2-10 for a complete description of all controls.

Postal Security Device Stores postage funds and tracks postage

usage and is part of the IntelliLink Control Center.

Art Card Slot Optional customized advertisements,

inscriptions and permits are furnished on art cards. Insert the art card in the slot on the side of the IntelliLink Control Center to load your option.

Tape Moistener Cover Open this door to inspect and clean the

moistener brush, or adjust for wet or dry tape.

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DM1000 Operating Guide

Wet/Dry Tape Lever Move this lever down for dry tapes or

pressure-sensitive tapes; move it up to wet gummed tapes.

On/Off Switch Turns system on and off. Quick Reference Cards Provides easy-to-use operating instructions. Feed Deck Load envelopes on this platform. Main Cover Encloses moving parts and prevents dust

contamination.

Power Stacker The mailing system deposits finished mail in Drop Stacker the drop stacker or optional power stacker.

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2 Meet the DM1000

DM1000 Interior

Thickness Adjustment Knob

E-Z Seal Moistener Bottle

Feed Deck

External Device Ports

Feeder Rollers

Roll Tape

Feeder Jam Release Lever

Print Engine

Ink Cartridge

Transport Jam Lever

Light mail/ Postcard

Selection Knob

2-8

USB cable to

External Modem

External Device Ports: Your internal connection to Postage By Phone

SV60951 Rev. A

DM1000 Operating Guide

Roll Tape The tape supply is located here. Print meter

stamps on tape for pieces of mail that can’t go through the system. You can also print reports on tape.

Print Engine Contains the printer and the ink cartridge

that produce the meter stamp.

Ink Cartridge Contains ink used to produce the meter

stamp.

Transport Jam Lever Relieves tension on parts along feeder path

to clear jams.

Feed Deck Transports envelopes of mixed thicknesses

through the feeder path.

Feeder Rollers Rollers that move the mail on the transport

deck into the feeder.

Thickness Adjustment Sets the system to accommodate the Knob thickness of the envelopes you are feeding.

Light mail/Postcard Applies pressure to envelopes to ensure Selection Knob proper sealing.

Feeder Jam Release Lever Relieves tension on parts along feeder path

to clear jams.

E-Z Seal Moistener Bottles Hold the E-Z Seal used to seal mail and

tapes.

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2-9

2 Meet the DM1000

The DM1000 IntelliLink Control Center

4 5 6

Lock

Normal Preset

Mode

Class

Seal

Accounts Help

Account:

Class:

Zip/Zone

Custom Presets

Funds

Reports

Engineering

First Class

06850-0123

1 2 3

4 5 6

Clear/Back

ERT

SDFG

(

ZXCV

)

Presorted

First Class

8 9

Enter

0 •

YU I OP

HJKL

10 11

Start

Tape

Stop

14 13

2-10

Shift Space

Symbol

SV60951 Rev. A

DM1000 Operating Guide

1. Five Screen Keys The five keys directly to the left of the display screen allow you to select options displayed on the screen.

2. Lock Button Deselects the current account. If no account is selected it locks the IntelliLink Control Center.

3. Normal Preset Key Returns you to the most commonly used setting.

4. Mode Key Press to choose from variety of mail processing modes.

5. Class Key Enables you to select the correct class for your mailing (for example: First Class, Priority, Media Mail.)

6. Seal Key Allows you to choose to moisten and seal envelopes without applying postage or any printing on the piece of mail.

7. Accounts Key Press to set up or edit accounts.

8. Custom Preset Key Press to choose frequently used system settings for running different jobs.

9. Menu Key Press to view the settings and options available:

• Meter Stamp Options

• Setup

• Zero Scale

• Rates Details

• Multiple Tapes

• Adjust Display Contrast

• Confirmation Services

• Maintenance

• Turn Features On

• Volume Control

• Currency Add

• Display Metric Weight

SV60951 Rev. A

2-11

2 Meet the DM1000

10. Funds Key Allows you to obtain the following information:

• Funds Available in PSD

• Funds Used

• Total pieces of mail processed by the

• Quick Refill

• Other Refill Amount

• Get Postage By Phone® Balance

11. Reports Key Offers a selection of different types of reports to run.

12. Help Key Press to get detailed information about a screen you are viewing.

13. Number Keyboard Press numbered keys to enter postage amounts and weight.

14. Enter Key Press to complete the entry of information you have typed using the number and alpha keys.

system

15. Arrow Keys Allow you move between new menus, scroll menus, or select options.

16. Start Key Begins processing the pieces of mail with the options you have selected.

17. Tape Key Allows you to print postage tapes for packages and pieces of mail that are too big for processing through the mailing system.

18. Stop Key Ends a mail or tape processing job in progress.

19. Alpha Keyboard Use to enter accounts and other setup information. The keyboard is underneath a cover that hinges open for access.

Press shift key for capital letters and the space key for inserting space when needed. The symbol key is not for use in the U.S.

20. Clear Key Press to clear an entry, or go to the previous screen or screens.

2-12

Alpha Keyboard Fold Out Cover

SV60951 Rev. A

The Main Screen

DM1000 Operating Guide

Presorted

First Class

The content of the main screen depends upon the current mode of the system. Only main screens contain a meter stamp and the main status.

1. Advertisement Display The optional message to be printed on the envelopes or tape (if selected).

SV60951 Rev. A

2. Account The account name to which postage is charged.

3. Class The currently selected class of the piece of mail.

4. Main Status Area Displays important information such as warnings.

5. Weight Display Area Displays the weight of the piece of mail.

6. Mode The mode in which the piece of mail will be

processed or what the next required action will be.

7. Meter Stamp The official USPS stamp with postage printed on an envelope or tape.

8. Inscription Optional postal message regarding class or special services.

9. Batch Count The number of pieces of mail run in a job.

2-13

2 Meet the DM1000

Equipment Specifications

Length

• Without a Drop

Stacker or Power Stacker

• With A DropStacker

• With Power Stacker

Width Height (cover closed)

Power 100-240 VAC

Compliance

Operating 40°F (4°C) to 109°F (43°C) Temperature Temperature will vary depending on the

BTUs per Hour Approximately 1295

56 inches (142.24cm)

68 inches (172.72cm) 100 inches (254cm)

24 inches (60.96 cm) 21 inches (53.34 cm)

UL 1950, UL Listed

material used

Ink Usage 45,000 pieces with no advertisements,

permits, or inscriptions 30,000 pieces with advertisements, permits,

or inscriptions

1.5 years shelf/installed life

Printhead Life 1,000,000 cycles

External Modem 56 bytes/sec Phone Cord - Analog Line 25 AWG or smaller phone cord

2-14

SV60951 Rev. A

DM1000 Operating Guide

Equipment Specifications

Optimum Performance

Mail Processing Speed Max. Pieces per Minute (PPM)

Model * In WOW Mode In Non-WOW Mode

DW00 120 PPM 240 PPM DW01 N/A 240 PPM

The actual throughput of the system varies depending on the material processed, system condition, and operator skill.

*Model numbers are on labels located under the main cover on the real panel of your mailing system.

• Gummed tape throughput 35-40 tapes per minute, depending on the model

• Adhesive tape throughput is 40 tapes per minute with meter stamp only and 35 tapes per minute with advertisements and inscriptions

Advertisement • Up to 10 advertisement Storage

Inscription Storage • Up to 20 inscriptions

Accounting • 25 accounts standard

100 or 300 accounts optional

• BUDGET MANAGER™ Optional

Postal Security • Maximum Stamp: $99.99

Reset Type: Postage By Phone

Device Settings

• Piece count: Up to 8 digits (non-resettable)

• Batch count: Up to 8 digits (resettable)

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2 Meet the DM1000

Material Specifications

Mailing Materials

You get the best results from your mailing system when the materials you use conform to the specifications below. Apply tape to pieces of mail that are too big for system processing.

Envelope Dimensions (see figure, next page)

Minimum: 3-1/2 in. x 5 in. (89 mm x 127 mm) postcard size. Maximum: 13 in. x 15 in. (330 mm x 381 mm) without W-O-W®

13 in. x 13 in. (330 mm x 330 mm) with W-O-W

Envelope Flap Depth For Sealing

Flap Open

Minimum: .75 in. (19 mm) Maximum: 4 in. (101.6 mm)

Flap Closed

Minimum: .75 in. (19 mm) Maximum: 2.75 in. (69.8 mm)

NOTE: Certain types of envelopes must be fed flap open to ensure proper sealing. These include: square flapped mail, mail with deep, pointed flaps, and catalogs.

Envelope Thickness

Minimum: 0.007 in. (0.18 mm) Maximum: 3/4 in. (18 mm)

Acceptable Envelope Materials Include

• Standard envelope paper

• Self-mailers

• Tri-fold mail

• Pre-sealed envelopes

Envelope Flap Profiles

• Commercial (square and baronial)

• Executive

• Monarch

Mail Weight

5 lbs. (2.27kg) maximum for each piece (Non W-O-W) 1 lb. (.45 k g) maximum for each piece (W-O-W)

2-16

Tape Roll Width

1 1/17 inches (36mm) wide

4.5 (114.3mm) or 5 inch (127mm) rolls

SV60951 Rev. A

DM1000 Operating Guide

Envelope Specifications for DM1000

NOT Drawn to Scale

13 in. (330mm)

3-7/8 in. (98mm)

Maximum

15 in. (381mm) without W-O-W; 13

in. (330mm) with W-O-W

3.5 in. (89mm)

5 in. (127mm)

1 in. (25.4mm)

Minimum

SV60951 Rev. A

2-17

Mail In A Minute

Chapter Contents

Mail in a Minute ........................................... 3-2

Preparing Your Mail .................................... 3-2

Running a Piece of Mail .............................. 3-2

Printing a Postage Tape .............................. 3-3

SV60951 Rev. A

3 Mail In A Minute

Mail In A Minute

Preparing Your Mail

Running Mail

This chapter explains how to use the “Key In Postage” mode. It’s the quickest and easiest way to run a piece of mail or print a postage tape.

Use Key In Postage if you know the correct amount of postage for your piece of mail.

• Be sure you have checked 2 - Meet the DM1000 of this guide for

details on the types of mail the system accepts, the types that can be run along the mailpath, and the types that require a tape.

• Adjust the light mail/postcard selection knob or the thickness adjustment knob for envelope thickness (located under the cover). The label on the knob shows the settings.

• If you are using presealed envelopes, make sure you press the Seal key on the IntelliLink Control Center and select Sealer off or the envelopes will jam.

How to Run Mail

1. Press the Mode key.

2. Select Key In Postage.

3. When the “Ready” screen appears, type in the postage amount using the number keys on the IntelliLink Control Center.

4. Press Enter.

5. Place mail on feed deck (maximum height is 7 inches and maximum weight is 5 lbs) with the address side up and with the

upper edge of the envelope against the rear feed wall.

6. Remove the mail from the stacker.

While the machine processes the mail, the screen:

• displays status of the current job,

• instructs the operator, if necessary:

- to insert envelope

- to turn off machine

• keeps a running count of processed mail, and

• displays errors, at which point the machine stops immediately.

3-2 SV60951 Rev. A

DM1000 Operating Guide

Printing a Postage Tape

For packages or mail thicker than 3/4 inch you must print a postage tape. To use this feature you must know the amount of postage you want to print. You can easily determine this using a scale.

How to Print a Postage Tape

1. Turn on the machine.

2. Make sure the date on the main screen is the same as the date you

are providing the mail to the Post Office. If it isn’t, see 5 - Mailing

System Set Up.

3. Press the Mode key on the IntelliLink Control Center.

4. Select Key In Postage.

5. When the “Ready“ screen appears, use the number keys on the IntelliLink Control Center to enter in the postage amount.

6. Press Enter to confirm the postage amount.

7. Move the “wet/dry” tape lever:

• down for dry tapes or pressure-sensitive tapes,

• up for wetting gummed tapes.

SV60951 Rev. A

Dry Tape Setting

8. To print one tape: • Press the Tape key. To print multiple tapes: • Enter the number of tapes you want

The DM1000 ejects dry tapes until the number you entered is reached. The machine won’t print another wet tape until you remove the previous one. This prevents tapes from sticking to each other.

9. Remove tapes from the tape exit on the right side of the machine.

For instructions on other ways of running your mail, see 4 - Running Mail.

Wet Tape Setting

to print using the number keys.

• Press the Tape key.

3-3

Running Mail

Chapter Contents

Navigating Hints .......................................... 4-2

Applying Postage and Running Mail .......... 4-3

Determining the Correct Mode .................. 4-4

Preparing Your Mail .................................... 4-6

Mailing Modes

Key In Postage ...................................... 4-9

W-O-W ................................................... 4-9

Weigh First Piece ................................ 4-10

Differential Weighing ........................... 4-11

Manual Weight Entry ........................... 4-12

Attached Scale .................................... 4-14

Attached Scale - AutoTape ................. 4-15

Print Permit ......................................... 4-16

Time and Date Stamp ......................... 4-17

Seal Only.............................................. 4-17

Selecting/Deselecting an Account ........... 4-18

Other Class Requirements

Selecting a Country............................. 4-19

Entering a ZIP/Zone ............................ 4-19

Meter Stamp Options................................ 4-20

Using Confirmation Services .................... 4-23

Adding Postage to a Piece of Mail ........... 4-28

Changing the Date .................................... 4-29

Clear Batch Count..................................... 4-29

SV60951 Rev. A

4 Running Mail

Navigating Hints

• The maximum number of options displayed is 5. To view more options

press the down arrow key.

• You select numbered options by pressing the screen key next to the

option or by pressing the corresponding number on the numeric keyboard.

• Press the Clear key to go back one screen or more, to clear an entry or

return to the “Ready” screen. Pressing the left arrow key returns you to the main screen.

• Other selection navigation or help information appears at the bottom of

the screen. Also, check for messages next to the arrow keys on the bottom right of the screen.

• The DM1000 has an Auto-On feature that allows you to process mail

without pressing the start button after you place mail on the feed deck. The IntelliLink Control Center™ advises you of the mailing stage you are in.

Sample Screen

Select Mode

1. Key In Postage

2. Differential Weighing

3. Manual Weight Entry

4. Attached Scale

5. Attached Scale - AutoTape

Home

More Modes

Screen Options

Arrow Keys and Help Information

4-2 SV60951 Rev. A

DM1000 Operating Guide

Applying Postage and Running Mail

To apply postage and run mail on the DM1000, follow the procedures listed here.

You must follow procedures 1 and 2 before you run mail through the system and apply postage. If you are using standard or BUDGET MANAGER

Follow the other procedures listed here as needed.

accounting, you must also follow procedure 4.

Determining the Correct Mode for your specific job.

Preparing your mail for the DM1000.

Running Your Mail and Tapes. Using the selected mode to run

mail. Selecting or Deselecting an Account to Print Postage. Refer to

this section if your system uses accounting.

Other Class Requirements: International and Zip Zones

Selecting Meter Stamp Options. This section describes how to

change the elements printed on your piece of mail or tape.

Using USPS Confirmation Services. The USPS provides three

types of confirmation services: Delivery Confirmation, Signature Confirmation, and E-Certified Mail.

Adding Postage or Changing the Date on a Piece of Mail. This

sections tells you how to add more postage or change the date of your postage.

Clearing the Batch Count. Refer to this section if you want to

clear or reset the number of pieces of mail processed by your system.

SV60951 Rev. A

4-3

4 Running Mail

Determining the Correct Mode

Feeding Mail or Printing Tape?

1. If your mailpiece requires no application of postage, see Chart C on the following page to choose your mode.

2. If your mailpiece requires postage, you must determine if you can print directly on your mail.

You can feed mail if your pieces of mail are:

• under 3/4in. thick.

• over 3-1/2 in. x 5 in. or under 13 in. x 15 in.

• under 5 lbs.

• not too thin (such as fliers, or Tyvek

as air mail and onion skin envelopes) to pass through the feeder.

• of a size which meets the requirements for mail feeding listed in 2-

Meet the DM1000.

3. If your mail meets the above requirements for feeding, select the appropriate mode from chart A below.

4. If your mail does NOT meet the requirements for direct printing, you MUST print a postage tape. Select the applicable postage mode from chart B on the following page.

envelopes) or too fragile (such

Chart A - Printing on Mail

If: Use this Mode:

You know the amount of postage Key In Postage needed for your piece of mail.

You do not know the weight of your Attached Scale piece of mail.

Pieces of mail are different weights, W-O-W* but fall within the size guidelines listed. (Weigh-on-the-Way) Under 1 lb. and under 13 in. x 13 in.

Your pieces of mail vary in types, Differential Weighing* sizes, and/ or weights.

A purchaseable option. Not in all systems.

All pieces of mail are identical. Weigh First Piece

(Used only with W-O-W)

4-4 SV60951 Rev. A

DM1000 Operating Guide

Chart B - Postage Tape Modes

If: Use this Mode:

You know the amount of postage Key In Postage needed for your piece of mail.

You do not know the weight of your Attached Scale piece of mail.

You have several pieces of mail and Attached Scale-AutoTape you do not know their postage.

A purchaseable option. Not in all systems.

You know the weight. Manual Weight Entry*

Your pieces of mail vary in types, Differential Weighing* sizes, and/or weights.

A purchaseable option. Not in all systems.

Chart C - Mailpiece Modes with NO Postage Application

If: Use this Mode:

Your mailing requires a permit. Print Permit

You only want to seal the envelope. Seal Only (No Printing) You do NOT want to apply postage.

You want to print the date or time Time and Date Stamp on incoming mail for record keeping.

A purchaseable option.

Not in all systems.

SV60951 Rev. A

4-5

4 Running Mail

Preparing

Your Mail

About Running Mail

If you intend to run pieces of mail, read About Running Mail below. If you are going to print postage tapes, read About Printing Postage Tapes on page 4-8.

Then, proceed to section .

• Be sure you have checked 2-Meet the DM1000 in this guide for details on the types of mail the system accepts, the types that can be run along the mailpath, and the types that require a tape.

• Sort mail by account and by envelope size, placing the largest, heaviest pieces on the bottom.

• Adjust the light mail/postcard selection knob (located under the cover). Turn to the left for postcards and light mail or to the right for all other mail.

• Adjust the thickness adjustment knob for envelope thickness. The label on the knob shows the settings.

Setting 1 is best for thin mail or thick

mail.

Setting 3 is best for most business

envelopes. If mail is not processing correctly in

Settings 1 or 3, adjust the thickness knob to the next settings - 2 or 4.

To pick a setting, turn the knob to the arrow located on the feed cover.

• If you are doing a large mail run, verify that you have sufficient funds in your postage meter. If you do not have enough funds, see Chapter 6, Adding Postage in this guide.

• If you enter an amount that is higher than the set high value limit, a warning appears. See High Value Warning in 5 - Mailing System Setup.

• Place mail on feed deck (maximum height is 7 inches and maximum weight is 5 lbs) with the address side up and with the upper edge of the envelope against the rear feed wall. The mail stack can consist of mail of different sizes and flap orientation, however, smaller mail should be placed on top of the stack and larger pieces at the bottom.

4-6 SV60951 Rev. A

DM1000 Operating Guide

Feeding Mail

Sealing Mail

• If you have AutoStart enabled, do NOT place the mail on

the deck until have made all your selections and are ready to run mail.

• Do not lift any of the covers on the mailing system while the

system is printing or the system stops printing.

• When printing a meter stamp, you can run sealed flap, open flap and

closed flap mail in the same job run. However, when sealing, you can run in the same batch only envelopes with:

• open and closed flaps, or

• open flaps and already sealed flaps

Important: You cannot run closed flap and already sealed envelopes together. The system will rip the already sealed envelopes.

• To seal and print:

1. Press the Seal Key.

2. Select Seal and Print.

3. To seal and print:

Stacking Mail

• open flaps, closed flaps or a combination of the two, select: Flaps are both Open and Closed.

• open flaps, already sealed flaps or a combination of the two, select

Flaps are Open and Nested.

• To seal only:

1. Press the Seal Key.

2. Select Seal and Print.

Do NOT run already sealed pieces in this mode.

• If the flap depth of your envelope is more than 2 3/4”, you must open the flap and place it between the feed deck and the rear feed deck wall. See the figure at right.

• Remove mail from the stacker when full. Drop Stacker holds up to 200 envelopes.

Power Stacker hold up to 800 envelopes. The system pauses processing when the stacker is full and restarts

after you empty the stacker.

SV60951 Rev. A

4-7

4 Running Mail

About Printing Postage Tapes

The DM1000 is designed to use gummed tape or a special pressure sensitive adhesive tape made exclusively for it. You cannot print postage tapes in the Seal Only, W-O-W, or Weigh First Piece modes.

To print one tape, you simply press the Tape key instead of placing mail on the deck.

To print more than one tape, use the numeric keys to type in the number of tapes you want, then press the Tape key. The tapes exit into the stacker on the right side of the mailing system. You can request up to 50 tapes at a time.

To moisten gummed tape, move the “wet/dry” tape lever up.

• Wet tapes exit one at a time. The machine pauses for you to

remove each wet tape before it prints and ejects another one.

• If you do not remove wet tape within the required time, the machine stops. Remove the tape and press the Start button to continue.

• If you use wet tapes make sure you have enough E-Z Seal bottle.

For dry tapes or pressure-sensitive tapes, move the “wet/dry” tape lever down.

in the

WARNING! Use only fresh rolls of Pitney Bowes tape to avoid distortion or jams in the mechanism and possible loss of postage.

Do not lift any of the covers on the mailing system while the system is printing or the system stops printing.

4-8 SV60951 Rev. A

DM1000 Operating Guide

Running Your Mail and Tapes

Mode: Key In Postage

The following pages contain all the modes available on the DM1000 mailing system. You have, by now, already decided which mode you will be using. Follow the steps for your mode exactly. Watch the screen for instructions and warnings.

While the machine processes the mail, the screen:

• displays status of the current job,

• instructs the operator, if necessary:

- to insert envelope

- to turn off machine

• keeps a running count of processed mail, and

• displays errors, at which point the machine

stops immediately.

Use Key In Postage if you know the correct amount of postage for your piece of mail.

You can select the Key In Postage screen from the Mode menu. However, the Key in Postage screen also appears as the main screen after power up.

How to Use Key In Postage

1. Press the Mode key.

2. Select Key In Postage.

3. When the “Ready” screen appears, type in the postage amount using the number keys on the IntelliLink Control Center.

4. Press Enter.

5. Select Account and follow the prompts. (For further details, see Selecting/Deselecting an Account to Print Postage.)

6. If printing on a piece of mail, press the Seal key and select your sealing option.

If printing on a piece of tape, move the tape lever up for wet tape and down for dry or pressure-sensitive tape.

7. If necessary, adjust the thickness adjustment knob and the light mail/postcard selection knob.

8. To print on a piece of mail, place the mail on the feed deck. If you have disabled Auto-Start, you must press Start to begin the mail run.

To print tape, press the Tape key.

SV60951 Rev. A

4-9

4 Running Mail

Mode: Weigh-On-theWay

A purchaseable option. Not in all systems

Use the W-O-W mode when:

• You do not know the weight of the pieces of mail.

• The pieces of mail are of different weights.

• You want to run mail quickly.

• Your machine has the W-O-W feature.

The Weigh-On-the-Way (W-O-W) feature increases productivity by weighing the piece of mail and applying the correct postage as it travels through the mailing machine.

WARNING!

Do not lean on or disturb the system while it is processing mail in the W-O-W mode; it will affect the amount of postage applied to the mail.

How To Run Mail in the W-O-W Mode

1. Press the Mode Key.

2. If the WOW mode is not listed, select Weighing Options.

3. Select W-O-W.

4. Press the Class key to select a class.

5. Select the appropriate class from the ones displayed. If more than one carrier is listed for the class you select, use the right arrow key to compare the rates.

6. If necessary, select a special service.

7. Press Enter. Even if you do not choose a special service, you must press the Enter key to confirm the class.

8. Select Account and follow the prompts. (For further details, see Selecting/Deselecting an Account to Print Postage.)

9. If necessary, adjust the thickness adjustment knob and the light mail/postcard selection knob.

10. Press Seal key and select your sealing option.

11. Place the mail on the feed deck. If you have disabled Auto-Start, you must press Start to begin the mail run.

4-10 SV60951 Rev. A

DM1000 Operating Guide

Mode: Weigh First Piece

Use the Weigh First Piece mode if:

• You do not know the weight of your mail.

• All mail is identical.

The machine weighs only the first piece and processes the remaining identical mail at the same postage rate.

How to Use Weigh First Piece

1. Press the Mode key.

2. If the Weigh First Piece mode is not listed, select Weighing Op-

tions.

3. Select Weigh First Piece.

4. Press the Class key to select a class.

5. Select the appropriate class from the ones displayed. If more than one carrier is available for the class you select, use the right arrow key to compare the rates.

6. If necessary, select a special service.

7. Press Enter. Even if you do not choose a special service, you must press the Enter key to confirm the class.

8. Select Account and follow the prompts. (For further details, see Selecting/Deselecting an Account to Print Postage.)

9. If necessary, adjust the thickness adjustment knob and the light mail/postcard selection knob.

10. Press the Seal key and select your sealing option.

11. Place the mail on the feed deck. (See Preparing Your Mail in this chapter.) If you have disabled Auto-Start, you must press Start to begin the mail run.

SV60951 Rev. A

4-11

4 Running Mail

Mode: Differential Weighing

A purchaseable option. Not in all systems

Use the Differential Weighing mode if:

• You have mail that cannot be processed in the W-O-W mode.

• You have mixed mail of different sizes and weights.

• You have an attached scale.

When using differential weighing, you place all the mail on the scale at once, then remove each piece, one at a time. The system calculates the postage for each piece of mail as you remove it from the scale and applies the postage to the piece as it goes through the mailing system.

Each piece of mail must weigh at least as much as the Differential Weigh Trip Weight that was previously set. See Scales/Rates, Differential Weigh Trip Weight in 5 - Mailing System Setup. If you remove a piece of mail which does not meet the minimum weight, the scale does not recognize the removal of the piece of mail.

If you mistakenly remove more than one piece of mail, put all of it back on the scale. If you only put one piece back on, the system will not print the correct postage.

How to Use Differential Weighing

1. Set the scale to zero by pressing the Menu key, then selecting Zero Scale.

2. Press the Class key to choose a class if you have not done so. If more than one carrier is available for the class you select, use the right arrow key to compare the rates.

3. Select Account and follow the prompts. (For further details, see Selecting/Deselecting an Account to Print Postage.)

4. If printing on a piece of mail, press the Seal key and select your sealing option.

If printing on a piece of tape, move the tape lever up for wet tape and down for dry or pressure-sensitive tape.

5. Press the Mode key.

6. If the Differential Weighing Mode is not listed, select Weighing

Options.

7. Select Differential Weighing. The system prompts you to place the mail on the scale.

8. Place the mail on the scale. Once you place the mail on the scale, the system displays the following prompt:

Print tapes automatically On or Off

9. To automatically print a tape when you remove each piece of mail, select On.

To print on a piece of mail, select Off. Remove each piece of mail

4-12 SV60951 Rev. A

DM1000 Operating Guide

from the scale, place on feed deck. When you remove the last piece of mail from the scale, the system

asks you if you want to print postage.

10. If the last item you remove from the scale is a mail container, select

No.

Mode: Manual Weight Entry

A purchaseable option. Not in all systems

Use the Manual Weight Entry mode if:

• You know the weight and class of your piece of mail.

• You want to know the price of postage.

How To Enter Weight Manually

1. Press the Mode Key.

2. If the Manual Weight Entry mode is not listed, select Weighing

Options.

3. Select Manual Weight Entry.

4. If the weight includes pounds, enter number of pounds.

5. Press the Right Arrow key to enter the number of ounces. Enter

the ounces.

6. Press Enter.

7. Press the Class key to choose a class if you have not done so. If more than one carrier is available for the class you select, use the right arrow key to compare the rates.

SV60951 Rev. A

8. If necessary, select a special service.

9. Press Enter. Even if you do not choose a special service, you must press the Enter key to confirm the class.

10. Select Account and follow the prompts. (For further details, see Selecting/Deselecting an Account to Print Postage.)

11. If necessary, adjust the thickness adjustment knob and the light mail/postcard selection knob.

12. If printing on a piece of mail, press the Seal key and select your sealing option.

If printing on a piece of tape, move the tape lever up for wet tape and down for dry or pressure-sensitive tape.

13. If printing on a piece of mail, place the mail on the scale, then remove it from the scale and place on feed deck. If you have disabled Auto-Start, you must press Start to begin the mail run.

To print tape, press the Tape key.

4-13

4 Running Mail

Mode: Attached Scale

Use the Attached Scale mode if:

• You have a package that cannot go through the machine.

• You want to know the weight of an envelope that you want to

run through the machine.

The external scale is optional equipment that can be used with or without tapes.

How to Use the Attached Scale

1. Press the Mode key.

2. If the Attached Scale mode is not listed, select Weighing Op-

tions.

3. Select Attached Scale. The “Attached Scale Mode” screen appears.

4. Press the Class key to choose a class if you have not done so. If more than one carrier is available for the class you select, use the right arrow key to compare the rates.

5. If necessary, select a special service.

6. Press Enter. Even if you do not choose a special service, you must press the Enter key to confirm the class.

7. If you want to charge this postage to an account, select Account and follow the prompts. (For further details, see Selecting/Dese- lecting an Account to Print Postage.)

8. If necessary, adjust the thickness adjustment knob and the light mail/postcard selection knob.

9. If printing on a piece of mail, press the Seal key and select your sealing option.

If printing on a piece of tape, move the tape lever up for wet tape and down for dry or pressure-sensitive tape.

10. If printing on a piece of mail, remove piece of mail from the scale, place on feed deck. If you have disabled Auto-Start, you must press Start to begin the mail run.

To print tape, press the Tape key.

4-14 SV60951 Rev. A

DM1000 Operating Guide

Mode: Attached ScaleAutoTape

Use the Attached Scale-AutoTape if:

• You are processing several pieces of mail and need to weigh the mail and print tapes.

The AutoTape mode is designed to save you time when you have several pieces of mail that need to be weighed as well as have tapes printed. In this mode each time a new weight is placed on the attached scale, a tape with the correct postage automatically prints out.

How To Run Mail in the Attached Scale-AutoTape Mode

1. Verify that the Trip Weight value is correct or change if necessary. Each mailpiece must be no less than this value. (See 5 - Mailing System Setup, Setting the Differential Weigh Trip Weight).

2. Check that the AutoScale feature set to On (See 5 - Mailing System Setup, Scales/Rates in this guide).

3. Press the Mode key.

4. If the Attached Scale-Auto Tape mode is not listed, select

Weighing Options.

5. Select Attached Scale-AutoTape. The “Print Tape Automatically” screen appears.

6. Press the Class key to choose a class if you have not done so. If more than one carrier is available for the class you select, use the right arrow key to compare the rates.

7. Select Account and follow the prompts. (For further details, see Selecting/Deselecting an Account to Print Postage.)

8. Move the tape lever up for wet tape and down for dry or pressure-sensitive tape.

9. Place each piece of mail, one at a time, on the scale. The system prints a tape each time you place another piece of mail on the scale.

SV60951 Rev. A

4-15

4 Running Mail

Mode: Print Permit

A purchaseable option. Not in all systems

Use Permit mode if:

• You are doing a bulk mailing and you want to take advantage of your USPS permit account discount.

• You want to apply prepaid postage to an enclosed reply envelope.

You need:

• A permit available in the IntelliLink Control Center.

• A permit account with the Post Office.

A permit is a special postal mark with an identification number that is issued by the Post Office and used instead of the usual meter stamp. Mail with this postal mark must be brought to the Post Office for special processing and rate discounts.

The permit is paid for directly to the Post Office. No Postage By Phone funds are used.

Sample Permits

How To Use the Print Permit Mode

1. At the main screen press the Mode key.

2. Select Print Permit.

3. Select the permit you want. If there is only one permit available, the permit appears on the screen as soon as you select Print Permit mode.

4. Press Enter.

5. If necessary, adjust the thickness adjustment knob and the light mail/postcard selection knob.

6. Press the Seal key and select your sealing option.

7. Place the mail on the feed deck. (See Preparing Your Mail in this chapter.) If you have disabled Auto-Start, you must press Start to begin the mail run.

4-16 SV60951 Rev. A

DM1000 Operating Guide

Mode: Time and Date Stamp

A purchaseable option. Not in all systems

Use the Time and Date Stamp mode if:

• You want to print the current time and date on incoming mail for record keeping.

When you use the Time and Date Stamp the sealer automatically turns off.

How To Use Time and Date Stamp Mode

1. Press the Mode key.

2. Select Time and Date Stamp.

3. Select Print Time and Date Stamp.

4. If necessary, adjust the thickness adjustment knob and the light mail/postcard selection knob.

5. Place the mail on the feed deck. If you have disabled Auto-Start, you must press Start to begin the mail run.

Time and Date Stamp

Mode: Seal Only (No Printing)

SV60951 Rev. A

Use Seal Only-No Printing mode if:

• You only want to seal envelopes and not apply any postage. You may use this feature even if there is no tape or postage in the machine.

How To Run Seal Only– No Printing

1. Press the Mode key.

2. Press the Seal key and select Seal Only- No Printing.

3. If necessary, adjust the thickness adjustment knob and the light mail/postcard selection knob.

4. Place the mail on the feed deck. If you have disabled Auto-Start, you must press Start to begin the mail run.

4-17

4 Running Mail

Selecting/ Deselecting an Account to Print Postage

How to Select An Account to Print Postage

1. Press the Accounts key. The system lists your accounts.

2. Use the down arrow key to view more accounts if necessary.

3. Select the account you want to use to charge postage. If the account is password protected, you are prompted to enter

the password.

4. Enter the password. The system displays the main screen showing the account name/

number as well as any subaccount or sub-subaccount names. If you pressed “None”, the system deselects the current account

and “None selected” appears on the main screen. For example, if you have a top-level account named Engineering

with a subaccount named Mechanical, the following account name appears in the display:

“Engineering Mechanical”

The lowest account name (in this case “Mechanical”) is the account that is charged.

5. Press Enter.

4-18 SV60951 Rev. A

DM1000 Operating Guide

Other Class Requirements

Selecting a Country

If you are sending mail out of the country, you may select the desired country by scrolling the list using the arrow keys, or by typing in the country using the letter keys. You may also type in the first letter of the country; a list of countries beginning with that letter appears.

How To Select a Country

1. Press Class.

2. Press the right arrow key for a list of USPS International classes.

3. Select an international class and service (if applicable) and a list of countries appears.

4. You may scroll the countries using the up and down arrow keys or you can type in the first letter or letters of the country where you are sending the piece of mail. (If you know the country code you may type it in.)

Either the country or a list of countries beginning with the same letter(s) appears.

5. Select the country you want.

USPS ZIP/ Zone Codes

If you are using an external scale to weigh mail, depending on the class and weight, you may need to enter a ZIP code or Zone to calculate the postage. For the latest ZIP/Zone information contact your local post office.

• If you do not know the zone, type in the ZIP Code and the machine converts it to the proper zone.

• If you know the zone, you may type it in directly using the number keyboard.

• Do not enter the zone if you are in the W-O-W mode; it will only take a ZIP code.

How To Enter a ZIP Code or a Zone

1. Using the number keypad, enter ZIP Code or the number of the zone when the system prompts you.

2. Press Enter.

SV60951 Rev. A

4-19

4 Running Mail

Meter Stamp Options: Printing, Advancing, or Omitting the Date/Day

The Meter Stamp Options selection allows you to change the elements printed on your piece of mail or tape.

The list of options that displays depends on the model number of your mailing system. The possible options are :

• Date

• Advertisement

• Inscription

• Print Position

If you select Date under Meter Stamp Options, your options are:

• Print entire date

• Don’t print date

• Print only month and year

• Advance the date

• Reset to today’s date

Meter Stamp Options: Piece ID Number

How to Advance or Omit Printing the Date/Day

1. Press Menu Key.

2. Select Meter Stamp Options.

3. Select Date. 4 Select the option you want for printing the date.

5. Follow screen instructions to complete your selection.

For international use only.

4-20 SV60951 Rev. A

DM1000 Operating Guide

Meter Stamp Options: Advertisements

If you would like an advertisement to appear on your piece of mail, you may select one that is installed in your machine.

If no advertisements have been installed, enabled, or downloaded from an art card, this option does not appear.

How to Select or Deselect an Advertisement

1. Press the Menu key.

2. Select Meter Stamp Options.

3. Select Advertisement.

4. To add an advertisement use the screen menu key to select one of the advertisements displayed. To deselect an advertisement, just select a new one.

5. Press the Start key. The advertisement appears on the screen.

Advertisements Available

Sample Meter Stamp With Advertisement

URGENT

SV60951 Rev. A

4-21

4 Running Mail

Meter Stamp Options: Inscriptions

An inscription is an optional message such as “First Class” or “Nonprofit” that prints vertically to the left of the meter stamp.

How to Select or Deselect an Inscription

1. Press the Menu key.

2. Select Meter Stamp Options.

3. Select Inscription.

4. Select an inscription for the display.

5. The inscription appears next to the meter stamp in the display.

Sample Meter Stamp With Inscription

Meter Stamp Options: Print Position

Inscription

Inscriptions Available

Par Avion Presorted Standard Priority Mail Standard First Class

Use this feature to move the position of the meter stamp away from the right edge of the envelope. Some countries’ postal services require this repositioning of the meter stamp.

When you change the print position, the meter stamp prints in the new position for all mail runs, until you select another position.

Non Profit Organization Air Mail Printed Matter Presorted

How to Select the Meter Stamp Position

1. Press the Menu key.

2. Select Meter Stamp Options.

3. Select the Print Position option that is appropriate for your country.

4. Use the left and right arrow keys to switch between the possible

positions (1-9, where 1 is closest to the right edge).

4-22 SV60951 Rev. A

DM1000 Operating Guide

Using Confirmation Services: Overview

The United States Post Office provides three options of confirmation services. Each service has its own set of barcode labels. For more on delivery confirmation and tracking go to Pitney Bowes web site,

www.pb.com or refer to Using USPS Confirmation Services for Digital

Mailing Systems publication supplied by Pitney Bowes.

Confirmation Service When To Use This Service:

Delivery Confirmation To find out when your mail was

delivered

Signature Confirmation To find out who signed for the mail

Certified Mail To provide you with proof

that you mailed the piece of mail

Postage Calculation

• Your mailing system calculates the postage as soon as you weigh your piece of mail and select the class and service.

NOTE: You cannot enter postage manually when using these services.

Discounts

• You receive a discount when you use these services and send the barcode electronically through the mailing system.

• In some cases, such as adding electronic Delivery Confirmation to a Priority letter, you only pay the postage required for Priority mail.

NOTE: Your discounts are valid only if you use the barcode labels provided by Pitney Bowes and send the records electronically.

Sending Records to Pitney Bowes

• Your system stores up to 100 of your barcode records and automatically connects to Pitney Bowes. It uploads these records either at the specified scheduled time or whenever you process the maximum number of pieces of mail on the system.

SV60951 Rev. A

• For directions on how to schedule uploads, refer to Set Up Scheduled calls to Pitney Bowes in 5 - Mailing System Set Up in this guide.

4-23

4 Running Mail

Using Confirmation Services: Overview

(continued)

Tracking Information on the Internet

• You can track your mail after 24 hours on the internet using your Pitney Bowes Postage By Phone account number and the barcode number. Go to the site:

www.pb.com

Go to “Tools and Tracking” and look for USPS Delivery Confirmation.

• You can also track your mail by going to the U.S. Postal Service web site at:

www.usps.com

Adding Services or Making Changes

• If you have already printed postage on your piece of mail and you decide afterward you want to add a service, follow the instructions in the section Add Postage and/or Change the Date in this chapter.

• If you need to add more postage to cover the confirmation services, refer to the section Add Postage and/or Change the Date in this chapter.

• If you realize you have put the wrong barcode on a piece of mail or package, you can change it as long as you have not sent the records to Pitney Bowes. Follow the instructions in this chapter for Editing,

Deleting or Sending Confirmation Services Records.

Using Confirmation Services Before Printing Postage

4-24 SV60951 Rev. A

USPS Confirmation Services are available when you are in the Attached Scale mode, Manual Weight Entry mode, or Differential Weighing mode. For more information, refer to Select the Postage Mode section in this chapter.

The following procedure is based on using a Priority class and the E-Del Con service. Your procedure may vary slightly depending on your class and service.

1. Place the piece of mail or package on the scale.

2. Press the Class key.

3. Select the class, for example, Priority.

4. Select the service, for example, E-Del Con. As soon as you select the service, a check mark appears in front of it.

5. Press the Enter key.

6. At this point, you are prompted to enter your 5-digit ZIP Code. Use the numeric keyboard to enter the code.

DM1000 Operating Guide

Using Confirmation Services Before Printing Postage

(continued)

7. Press the Enter key and the “Barcode” screen appears.

8. If this is the first time you are entering a confirmation service, the

screen is blank and you need to enter the entire barcode value.

a.) If you have used the confirmation service before, the next barcode

number (in the series of barcode labels) appears.

b.) If you have used all of the labels in a series of barcode labels, you

need to enter the part of the barcode numbers that corresponds to the first label in the new series.

9. Press the Enter key to accept the barcode number and the system

returns to the main screen (“Attached Scale Mode” appears).

NOTE: Make sure the barcode on the label matches the barcode number you just entered in the system.

10. Press the Tape key to print a tape. To print postage on a piece of mail,

place it on the feeder and press the Start key.

11. Apply the barcode label to the piece of mail.

12. Press the Enter key. The “More to Process?” screen appears. Follow

the screen prompts to process more confirmation pieces of mail.

SV60951 Rev. A

4-25

4 Running Mail

Adding Confirmation Services After Printing Postage

If you have already applied postage to a piece of mail and you now want to add a confirmation service to it, follow the procedure here.

This procedure is based on using a Priority class and the E-Del Con service. Your procedure may vary slightly depending on your class and service.

1. Place the piece of mail or package on the scale.

2. Press the Menu key.

3. Press the down arrow key and then select Confirmation Services.

4. Select Add Record. The “Select Class” screen displays.

5. Select the class, for example, Priority Mail. The “Select Service” screen displays.

6. Select the service, for example, E-Del Con. Press the Enter key.

7. At this point, you are prompted to enter your 5-digit ZIP Code. Use the number keyboard to enter the code.

8. Press the Enter key and the “Barcode” screen appears.

9. If this is the first time you are entering a confirmation service, the screen is blank and you need to enter the entire barcode number.

If you have used the confirmation service before, the next barcode number (in the series of barcode labels) appears.

If you have used all of the labels in a series of barcode labels, you need to enter the part of the barcode numbers that corresponds to the first label in the new series.

10. Press the Enter Key. Once you have entered or accepted the displayed barcode number, you get a screen that summarizes the information you are sending.

NOTE: If you have selected a confirmation service that is not free, the postage amount appearing in the summary is greater than the amount of postage you have already applied. If this is the case, you must add more postage after you have applied the barcode label. Refer to the Add Postage section in this chapter.

11. Press the screen key for OK and the system stores the Confirmation information and displays the “More to Process” screen. Follow the prompts to process more pieces of mail.

4-26 SV60951 Rev. A

DM1000 Operating Guide

Editing, Deleting or Confirmation Services Records

This procedure tells you how to edit, delete or send confirmation services records once you have entered them into your system.

Your system can store up to 100 of your barcode records before sending them to Pitney Bowes.

How To Edit or Delete Confirmation Service Records

1. Press the Menu key.

2. Press the down arrow key and then select Confirmation Services.

3. To edit an existing record, select Edit Records. You can edit either the ZIP Code or barcode entry. To modify the class or service, you need to delete the record and add it as a new record.

To delete a record, select Delete Unsent Records (you cannot delete a record once you have sent it to Pitney Bowes).

4. As soon as the system sends all of your records, you can select to print a receipt on a tape or an envelope, or you can skip printing a receipt altogether.

SV60951 Rev. A

4-27

4 Running Mail

Adding

Postage to a Piece of Mail

If you do not have the correct postage on a piece of mail, you can add more postage directly on a piece of mail or print the corrections on a tape and then apply it to the piece of mail.

How to Add Postage

1. Turn the mail around so that the original meter stamp is on the bottom left corner as shown. Place the mail on the feed deck with the flap facing down.

00 30

2. Press Mode key.

3. Select Key In Postage.

4. Enter the additional amount of postage using the number keys and press Enter.

5. Press the Start key to print on an envelope or press the Tape key to print a tape.

00 07

00 30

4-28 SV60951 Rev. A

DM1000 Operating Guide

Changing the Date on a Piece of Mail

If you do not have the correct date on a piece of mail, you can add more postage directly on a piece of mail or print the corrections on a tape and then apply it to the piece of mail.

How To Change the Date

1. Press the Mode key.

2. Select Key In Postage.

3. Enter $0.00 Postage and press Enter.

4. Press the Menu key and then select Meter Stamp Options.

5. Select the Date option and make the appropriate selection.

6. Follow the prompts on the main screen. Press Enter when

complete.

7. Turn the mail around so that the original meter stamp is on the bottom left corner as shown. Place it on the feed deck with the flap facing down If you are printing a tape, press the Tape key.

00 37

Clearing the Batch Count

00 37

00 30

8. The date correction prints on the envelope as shown below. If you print a tape, apply the tape to the envelope below the existing meter stamp.

00 00

JULY 03,2002

00 37

If you keep track of the number of pieces of mail you process for each job or mail run, you may want to clear the batch count at the end of a run or just before starting a new run. The batch count appears on the display in the lower right corner.

How to Clear a Batch Count

1. Press the Funds key. The “View Funds” screen appears.

2. Press the right arrow key to clear the batch count.

SV60951 Rev. A

3. If you have specified that a supervisor password must be entered in order to clear the batch count, the system prompts you to enter the password. Enter the password.

4. Press the Enter key.

4-29

4 Running Mail

4-30 SV60951 Rev. A

Mailing System Setup

Chapter Contents

Navigating Hints .......................................... 5-2

Overview of Mailing System Setup ............ 5-3

Setting the Display Language ................ 5-4

Adjusting Display Contrast and

Volume Control ....................................... 5-4

Selecting Autostart. ................................ 5-4

Setting the Date and Time of Day .......... 5-5

Setting Up A Supervisor Password ....... 5-6

Setting A Lock Code .............................. 5-7

Setting Up the Scale/Selecting Rates ... 5-8 Setting Postage By Phone

Adding an Optional Printer................... 5-15

Configuring Funds Warnings................ 5-15

Configuring Low Ink Warnings ............. 5-16

Configuring System Timeouts.............. 5-16

Setting Up Scheduled Calls

to Pitney Bowes .................................... 5-19

Defining Custom Presets ..................... 5-20

Feature Code Enabling......................... 5-22

Taking the Meter Out of Service ............... 5-22

.................. 5-12

SV60951 Rev. A

5 Mailing System Set Up

Navigating Hints

• The maximum number of options that display is 5. To view more

options, press the down arrow key.

• You can select a numbered option either by pressing the screen key

next to the option, or by pressing the corresponding number on the keyboard and pressing the Enter key.

• To go back one screen or more, clear an entry, or return to the “Ready”

screen, press the Clear key. Pressing the left arrow key returns you to the main screen.

• Other selections or navigation or help information appears at the

bottom of the screen. Also, check for messages next to the arrow keys on the bottom right side of the screen.

Select Preset

0. Normal

1. Available

2. Available

3. Available

4. Available

Screen Options

Home

Sample Screen

More Presets

Set Up Presets

Arrow Keys and Help Information

5-2

SV60951 Rev. A

DM1000 Operating Guide

Overview of Mailing System Setup

The following is a list of the setup procedures. Depending on your requirements, you may need to follow all or only some

of the procedures listed here. For details on each procedure, refer to the section number indicated here.

Setting the Display Language.

Adjusting the Display Contrast and Volume Control.

Setting the Date and Time of Day.

Selecting Autostart.

Setting up a Supervisor Password.

Setting up a Lock Code.

Setting up the Scale/Selecting Rates.

Setting up Postage By Phone.

Adding an the Optional Printer.

Configuring High and Low Funds Warnings.

Configuring Low Ink Warnings.

Configuring System Timeouts.

Setting up Scheduled Calls to Pitney Bowes.

Defining Custom Presets.

Feature Code Enabling

SV60951 Rev. A 5-3

5 Mailing System Set Up

Setting the

Display Language

Adjusting

Display Contrast and Volume Control

SET UP

• Basic Settings

• Presets

• Account Set Up

• Change Language

• Phone Set Up

• Time of Day

• Updates and Add-Ons

• Scale/Rates

• Take Meter Out of

Service

SELECT OPTION

• Meter Stamp Options

• Set Up

• Zero Scale

• Rate Details

• Multiple Tapes

• Adjust Display Contrast

• Confirmation Services

• Maintenance

• Turn Features On

• Volume Control

• Currency Add

• Display Metric Weight

Depending on the model of your mailing system, you may be able to set the display to any of the following languages:

• English

• Espanol

• Francais

To change the language of the display:

1. Press the Menu key.

2. Select Set Up.

3. Select Change Language.

4. Select the language you want to appear in the display.

5. Press the Enter key.

You can adjust the contrast of your display and set the volume of the speaker on your mailing system.

To adjust the contrast level of your display:

1. Press the Menu Key.

2. Select Adjust Display Contrast.

3. Use the left or right arrow keys on the control center to select the contrast (1 - 9) you want. The screen updates to the new setting.

4. Press the Enter key to save this setting.

To adjust the volume:

1. Press the Menu Key.

2. Press the down arrow key and then select Volume Control.

5-4

3. Select the volume level you want (0 = off, 1 = low, 2 = medium, 3 = high).

4. Press the Enter key.

SV60951 Rev. A

DM1000 Operating Guide

Setting the

Date and Time of Day

If your mail is picked up at a certain time each day, you can set your system to advance the date at the mail pickup time.

NOTE: The date on the meter stamp should correspond to the date when your mail goes to the post office.

If you enter an invalid time or date, the system beeps and the screen displays the message: “Invalid Time”.

To adjust the time and enter date advance:

1. Press the Menu key.

2. Select Set Up.

3. Select Time of Day.

4. You can select:

Current Time Date will advance after Daylight Saving

5. For Current Time or Date will advance after, enter the correct time and date. Use the right arrow key to toggle between AM and PM. You do not need to enter the colon (:) between hours and minutes.

Selecting

AutoStart

Press Enter to accept the time. To return to the main screen, press the left arrow key.

6. To turn the Daylight Saving mode on or off, use the right arrow key. To exit the Daylight Saving mode, press the left arrow key.

You can select to have the feeding process begin automatically as soon as you place mail on the feed deck.

To set the system to Auto-Start:

1. Press the Menu key on the control center, and select Set Up.

2. Select Basic Settings.

3. Select AutoStart.

4. Select On or Off.

SV60951 Rev. A 5-5

5 Mailing System Set Up

Setting Up a

Supervisor Password

You can limit access to the following operations by creating a supervisor password.

• Adding Postage

• Clearing Batch Information (the number of pieces of mail your system

processes)

• Setting up Scale/Rates

Whenever you perform any of these operations, the system prompts you for the password.

To create a supervisor password:

1. Press the Menu key.

2. Select Set Up, then select Basic Settings.

3. Select Supervisor Set Up.

4. Select Edit (or Add) Supervisor Password to create or change an

existing password. The system prompts you to enter the password and then confirm it.

Passwords are case-sensitive and must be at least 4 characters or digits long.

To password protect an operation:

1. Press the Menu key.

2. Select Set Up, then select Basic Settings.

3. Press the down arrow and select Supervisor Set Up.

4. Select the option that corresponds to the operation you want to password protect. The options are:

a.) Refill - select this to require a password for adding postage. b.) Clear Batch - select this to require a password before you can

clear the batch count information from the system. The batch count corresponds to the number of pieces of mail processed by the system.

c.) Scale/Rates - select this to require a password before you can

modify any of the Scale/Rates features. See Section .

5-6

SV60951 Rev. A

DM1000 Operating Guide

Setting Up a

Lock Code

Use the Lock Code option to enter a four-digit password to prevent unauthorized use of your postage meter.

1. Press the Menu key.

2. Select Set Up, then select Basic Settings.

3. Select Lock Code and two options are displayed:

a.) Lock Code - On/Off b.) Change Lock Code If this is the first time you are setting up a lock code, “Off” appears

next to the Lock Code selection.

4. Select Lock Code and enter a four digit code. Press Enter and the

system prompts you to confirm it. As soon as you confirm the code, “On” appears next to the Lock

Code selection.

5. Press the Clear key or the left arrow to exit and set the lock code.

6. To activate the system lock, press the Lock button on the IntelliLink

Control Center.

SV60951 Rev. A 5-7

5 Mailing System Set Up

Setting Up

the Scale and Selecting Rates

Scale/Rates:

Attached Scale Motion Setting

SCALE/RATES SET UP

• Attached Scale

• Autoscale

• Diff Weigh Trip Weight

• Location Code

• Autoclear

• Clear Zone if New Class

• ZIP/Zone Prompt

• BMC Intra ZIP

• Add ZIPs to Zone 0

• Discount Code

• Confirm Svc Barcode

Prompt

This option appears only if you have an integrated scale or an attached external scale connected to your mailing system.

Use this option to select how much time your system allows the scale to settle (Normal or Adjust for Motion).

This section describes how to set up a scale and select rates for your mailing system.

1. To access the scale/rates options,

press the Menu key on the IntelliLink Control Center and select Set Up from the main screen. Press the down arrow key and select Scale/Rates.

2. If you have set up a supervisor password for Scale/Rates, you are prompted to enter the password.

The list of options that displays depends on the model number of your mailing system. All of the options are listed in the menu at left.

Scale/Rates:

AutoScale

Select Adjust for motion if your mailing system is in an environment subject to vibrations, such as near air-conditioning vents or closing doors. If you select this, the scale requires more time to settle.

1. Press the Menu key on the control center and select Set Up. Press the down arrow key and select Scale/Rates.

2. Select Attached Scale. The “Vibration Setting” screen displays.

3. Press the screen key for the Attached Scale selection in this screen to toggle between Normal and Adjust for Motion.

4. Press the Enter key to accept.

You can set AutoScale to On or Off. Select On to enable the AutoScale feature. Select Off to disable this feature. If you disable this feature and your system has an attached scale, you

need to select the Attached Scale mode when running mail if you want your system to weight the mail and calculate postage. Refer to the 4 - Running Mail in this guide.

5-8

SV60951 Rev. A

DM1000 Operating Guide

Scale/Rates:

AutoScale (cont.)

Scale/Rates:

Differential Trip Weight

1. Press the Menu key on the control center and select Set Up. Press the down arrow key and select Scale/Rates.

2. Press the screen key for the AutoScale selection to toggle between On and Off.

3. Press Clear or press the left arrow to exit.

Use this option to set the minimum weight that a piece of mail must weigh in order to use the differential weighing mode to print postage on a tape or on a piece of mail. For more information on differential weighing, refer to the Select the Postage Mode section in 4 - Running Mail in this guide.

1. Press the Menu key on the control center and select Set Up. Press the down arrow key and select Scale/Rates.

2. Select the Diff Weigh Trip Weight option and use the numeric keypad to enter the trip weight.

3. Press the Enter key to set the weight.

Scale/Rates:

Location Code

Scale/Rates:

Autoclear

Use this option to enter your geographical location code. You must enter this code so that your mailing system can calibrate (set to zero) the scale correctly.

1. Press the Menu key on the control center and select Set Up. Press the down arrow key and select Scale/Rates.

2. Select Location Code and then use the numeric keypad to enter the code supplied by Pitney Bowes.

Press the Help key for a list of codes.

3. Press Enter.

Use this option to specify how you want your mailing system to clear Zone and Class information when you add a new piece of mail to the scale.

1. Press the Menu key on the control center and select Set Up. Press the down arrow key and select Scale/Rates.

2. To clear Class information, select Class set to None when new mailpiece is placed on scale.

3. To clear the Zone information, select Zone is cleared when new mailpiece is placed on scale.

4. Press Enter.

SV60951 Rev. A 5-9

5 Mailing System Set Up

Scale/Rates:

Clear zone if new class

Scale/Rates:

ZIP/Zone prompt

If you enable this option then the current zone information clears if you select a new class.

1. Press the Menu key on the control center and select Set Up. Press the down arrow key and select Scale/Rates.

2. To enable this feature, select Yes. To disable, select No.

If the class and weight of your mail requires you to provide a destination ZIP or Zone code, select this option to enter a ZIP or Zone code.

1. Press the Menu key on the control center and select Set Up. Press the down arrow key and select Scale/Rates.

2. Select ZIP/Zone prompt.

3. If you prefer to enter ZIP codes all the time when you are running mail, select ZIP Code.

If you prefer to enter Zones all the time when you are running mail, select Zone.

4. If you use both ZIP and Zones when running mail, select Prompt.

Scale/Rates:

BMC Intra ZIP

Use this option to edit a group of predefined zip code ranges, or create a new group of ZIP Codes, within a Bulk Mailing Center (BMC).

1. Press the Menu key on the control center and select Set Up. Press the down arrow key and select Scale/Rates.

2. Select BMC Intra ZIP.

3. To create a new group, select Create new group and enter the new beginning and ending ZIP Code. You only need to enter the first three digits of the beginning and ending ZIP code.

4. To edit an existing group press the corresponding screen key for that group. You are prompted to enter a new beginning and ending ZIP Code. You only need to enter the first three digits of the beginning and ending ZIP code.

5-10

SV60951 Rev. A

DM1000 Operating Guide

Scale/Rates:

Add ZIPs to Zone 0

Scale/Rates:

Discount Code

Use this option to take advantage of local zone rates for one or more ZIP codes. When you select this option, you can add a new ZIP Code to the zone 0 rate, delete all ZIP Codes from the zone 0 rate, or edit an existing ZIP Code in the zone 0 rate.

1. Press the Menu key on the control center and select Set Up. Press the

down arrow key and select Scale/Rates.

2. Select Add ZIPs to Zone 0.

3. Select the option you want.

4. To add a new ZIP or edit an existing one, use the numeric keys to enter all 5 digits of the new or edited ZIP Code.

5. Press Enter when complete.

This is for international use. Use this option to apply discounts and/or surcharges to a different carriers and classes.

1. Press the Menu key on the control center and select Set Up. Press the down arrow key and select Scale/Rates.

2. Select Discount Code.

Scale/Rates:

Confirm Svc Barcode Prompt

3. Select Create new to create a new discount code. Select one of the displayed carrier names to edit an existing discount

code.

4. Define or edit the carrier, class, sub and subsubclass, and whether you are applying a discount or surcharge at a percentage or flat rate.

5. Follow the system prompts.

When using USPS Confirmation Services, you can turn this option ON to have the system display the following prompt when it is time to apply a barcode:

“Apply barcode label to package”

1. Press the Menu key on the control center and select Set Up. Press the down arrow key and select Scale/Rates.

2. Press the screen key for Confirm Svc Barcode Prompt to toggle between on and off.

3. Press Clear or the left arrow to exit.

SV60951 Rev. A 5-11

5 Mailing System Set Up

Setting Up

Postage By Phone

Phone Set Up:

PBP Account #

PHONE SET UP

• PBP Account #

• Dialing Prefix

• PB Phone #

• Secondary PB #

• Machine Phone #

• Dialing Type

• Modem Sound

• Modem String

• Diagnostics

Your Pitney Bowes representative uses this to set up your Postage By Phone® account when installing your mailing system. Your account number is supplied by Pitney Bowes when you order your system.

Do not change this unless you are directed to do so by Pitney Bowes.

This section describes how to set up Postage By Phone® on your mailing system. It also includes advanced phone setup instructions for modifying individual phone connection parameters (user ID and password and server IP address).

To access the Postage By Phone® setup options, press the Menu key on the IntelliLink Control Center, select Set Up from the main screen, and then select Phone Set Up.

All of the possible options are listed on the menu at left.

Phone Set Up:

Dialing Prefix

Phone Set Up:

PB Phone #

If you need to dial a number in order to reach an outside line, use this option to enter that prefix number.

1. Press the Menu key on the control center. Select Set Up from the main screen, then select Phone Set Up.

2. Select Dialing Prefix.

3. Use the numeric keypad to enter the number you need to dial to reach an outside line, for example, 9.

4. Press the Enter key.

Use this option to enter the Pitney Bowes phone number that you use to add postage to your postage meter.

1. Press the Menu key on the control center. Select Set Up from the main screen, then select Phone Set Up.

2. Select PB Phone #. This number is supplied by your Pitney Bowes representative.

3. Use the numeric keypad to enter the phone number you need to dial to connect to Pitney Bowes to add postage, or select Reset to Factory Phone Number to change back to the number present when the system was delivered.

5-12

4. Press the Enter key.

SV60951 Rev. A

DM1000 Operating Guide

Phone Set Up:

Secondary PB #

Phone Set Up:

Machine Phone #

Use this option to enter a secondary or alternative Pitney Bowes phone number to dial if the first or primary number is busy.

1. Press the Menu key on the control center. Select Set Up from the

main screen, then select Phone Set Up.

2. Select Secondary PB #. This number is supplied by your Pitney

Bowes representative.

3. Use the numeric keypad to enter the phone number you need to dial to

perform add postage.

4. Press the Enter key.

Use this option to enter your local phone number (the number to which you mailing system is connected).

1. Press the Menu key on the control center. Select Set Up from the

main screen, then select Phone Set Up.

2. Select Machine Phone #.

3. Use the numeric keypad to enter your local phone number. Be sure

and include the area code with your number. Also, use only digits and do not include spaces or dashes.

4. Press the Enter key.

Phone Set Up:

Dialing Type

Phone Set Up:

Modem Sound

Use this option to set the modem to tone or pulse dialing.

1. Press the Menu key on the control center. Select Set Up from the

main screen, then select Phone Set Up.

2. Select Dialing Type.

3. Use the right arrow key to toggle between tone or pulse dialing.

4. Press the Clear key or the left arrow to exit.

Use this option to set the modem sound. You can set the sound to be:

• Always on

• Always off

• On until connect.

1. Press the Menu key on the control center. Select Set Up from the main screen, then select Phone Set Up.

2. Select Modem Sound.

3. Enter your option.

4. Press the Enter key.

SV60951 Rev. A 5-13

5 Mailing System Set Up

Phone Set Up:

Modem String

Phone Set Up:

Diagnostics

The modem string is a series of numbers and letters that the modem transmits when it calls Pitney Bowes. This string is entered by your Pitney Bowes customer service representative.

CAUTION: If you enter this screen, do not press the Clear key or you will clear the modem string entered

by your Pitney Bowes representative.

This option allows you to modify individual phone connection parameters.

CAUTION: Changing these parameters may result in errors when trying to contact Pitney Bowes. Contact your Pitney Bowes representative or call for information (1.800.522.0020) if you are not sure.

1. Press the Menu key on the control center. Select Set Up from the main screen, then select Phone Set Up.

2. Select Diagnostics. The “Advanced Phone Set Up” screen appears.

3. Select Distributor Parameters and the system displays the following connection parameters:

Global Account & User Id Global Password ANI/LCZ Server IP ANI/LCZ Server Port # Primary DNS Server Secondary DNS Server Distributor URL

4. Select the parameter you want to edit and make the changes.

5. Press Enter when complete.

5-14

SV60951 Rev. A

DM1000 Operating Guide

Adding an

Optional Printer

You can connect a Pitney Bowes J624 printer to your mailing system. To add this optional external printer, plug the USB connector from the printer into one of the two USB connectors. Your mailing system recognizes the printer as soon as you plug it into the base.

The dual USB ports are located under the main cover of the system as shown below.

USB cable to

Printer

Dual External Device USB Ports

Configuring

High/Low Funds Warnings

BASIC SETTINGS

• Low Funds Warning

• High Value Warning

• Lock Code

• Supervisor Set Up

• Timeouts

• !st Low Ink Warning

• 2nd Low Ink Warning

• AutoStart Set Up

Setting the Low Funds Warning Value

Use this option to set a value at which the mailing system warns you that the funds remaining in the meter are getting low.

1. Press the Menu key on the control center, select Set Up from the main screen, and then select Basic Settings.

2. Select Low Funds Warning.

3. Enter the low value warning amount using the numeric keyboard.

4. Press the Enter key.

Setting the High Value Warning

Use this option to set a value at which the mailing system warns you that you have entered a postage value that is more than the amount you are setting here. This feature prevents you from accidentally printing a postage amount that is more than you need.

1. Select High Value Warning.

2. Enter the high value warning amount ($0 - $99.99) using the numeric keypad.

3. Press the Enter key.

SV60951 Rev. A 5-15

5 Mailing System Set Up

Configuring

Low Ink Warning

Configuring

System Timeouts

BASIC SETTINGS

• Low Funds Warning

• High Value Warning

• Lock Code

• Supervisor Set Up

• Timeouts

• 1st Low Ink Warning

• 2nd Low Ink Warning

• AutoStart Set Up

(DM900 & DM1000 only)

TIMEOUTS

• Display Sleep

• System Sleep

• Normal Preset Timeout

• Feeding Timeout

• Waiting for Env

• Transaction Timeout

Use this option to specify how you want the system to notify your when you are running low on ink.

1st Low Ink Warning:

1. Press the Menu key on the control center, and select Set Up.

2. Select Basic Settings.

3. Select 1st Low Ink Warning

4. Press the screen key corresponding to the option you want. You can choose to have the system notify you when there is less than a 10-day supply of ink, or you can choose to ignore the warning.

2nd Low Ink Warming

Repeat the above for 2 day notification.

This section describes how to set various system timeouts for your mailing system.

1. To access the system timeouts, press

the Menu key on the control center, and select Set Up.

2. Select Basic Settings and then

Timeouts to get all of the timeout options.

The timeout options are listed at left.

Timeouts:

Display Sleep

5-16

All of these options are described in the following sections.

This option allows you to specify how long the system can remain inactive before the display turns off. You can set the timeout for 1 - 30 minutes, in 1 minute increments. The default timeout is 5 minutes.

The display turns on again when you press any key on the control center or if you place mail in the feeder or on the scale (either integrated or attached external scale).

1. Press the Menu key and select Set Up.

2. Select Basic Settings and then Timeouts.

3. Select Display Sleep.

4. Enter the number of minutes (1-30) using the numeric keyboard.

5. Press the Enter key.

SV60951 Rev. A

DM1000 Operating Guide

Timeouts:

System Sleep

Timeouts:

Normal Preset Timer

Use this option to specify how long the system can remain inactive before it goes into “deep-sleep” and removes power from the printer and the Postal Security Device (PSD).

You can set this timeout for 0 - 1440 minutes, in 1 minute increments. The default timeout it 30 minutes. The system goes into display sleep before it goes into system sleep.

The system wakes up again when you press any key on the control center or if you place mail in the feeder or on the scale (either integrated or attached external scale).

1. Press the Menu key and select Set Up.

2. Select Basic Settings and then Timeouts.

3. Select System Sleep.

4. Enter the number of minutes (0 - 1440 minutes) using the numeric keyboard.

5. Press the Enter key.

The normal preset timer option allows you to specify how much time you want to allow the system to remain idle before it returns to the Normal Preset settings (refer to the Defining Custom Presets section in this chapter for more information on Normal Presets).

You can set this timeout for 0 - 1440 minutes, in 1 minute increments. The default timeout is 30 minutes.

1. Press the Menu key and select Set Up.

2. Select Basic Settings and then Timeouts.

3. Select Normal Preset Timer.

4. To set a timeout, enter the number of minutes (0-1440) using the numeric keyboard.

5. If you want the system to stay at the last settings used, select Never reset to Normal Preset.

6. Press the Enter key.

SV60951 Rev. A 5-17

5 Mailing System Set Up

Timeouts:

Feeding Timeout

Timeouts:

Waiting for Env

Use this option to specify how much time to allow before the feeder stops after the last envelope is processed. This reduces the wear on your machine and acts as a safety measure if you leave the machine unattended.

You can set this timeout for 5 - 90 seconds, in 1 second increments. The default timeout is 5 seconds.

1. Press the Menu key and select Set Up.

2. Select Basic Settings and then Timeouts.

3. Select Feeding Timeout.

4. Select one of the following:

Turn Rollers off Immediately. Run until Stop key is pressed. Enter the timeout range from 1 to 60. Then, enter the number of

seconds (1 - 60) using the numeric keyboard. Press Enter.

This option allows you to specify how long the system continues to feed mail placed on the feed deck without having to press the Start key.

You can set this timeout for 0 - 90 seconds, in 1 second increments. The default timeout is 20 seconds.

Timeouts:

Transaction Timeout

1. Press the Menu key and select Set Up.

2. Select Basic Settings and then Timeouts.

3. Select Waiting for Env.

4. Enter the number of seconds (0 - 90) using the numeric keyboard.

5. Press the Enter key.

This option is available only if your mailing machine is connected to the AccuTrac Accounting system. Use this option if you routinely batch your mail runs.

To specify how much time the system remains idle before it ends the current accounting transaction, you set the timeout for 10 - 65520, in 1 second increments. The default timeout is 14,400 seconds.

1. Press the Menu key and select Set Up.

2. Select Basic Settings and then Timeouts.

3. Select Transaction Timer.

4. Enter the number of seconds (10 - 65520) using the numeric keyboard.

5-18

5. Press the Enter key.

SV60951 Rev. A

DM1000 Operating Guide

Setting Up

Scheduled Calls to Pitney Bowes

This section defines how you schedule a date and time when your system automatically connects to Pitney Bowes to check for updates, perform rate or software updates, perform a postal inspection or data capture.

1. To schedule calls to Pitney Bowes, press the Menu key.

2. Select Set Up.

3. Select Updates and Add-Ons.

4. Select View Scheduled Calls to Pitney Bowes. The “Scheduled

Calls to Pitney Bowes” screen appears.

5. To see if any updates are available, select Check for Updates. If

updates are available, the list of updates are displayed on the screen.

6. To perform or schedule a particular update, select one of the

following options:

Software Update Rate Update Inspection Data Capture Confirmation Servc

7. The system prompts you to:

Connect now Reschedule event Clear scheduled call

8. Select Connect now to connect now and perform the update.

Select Reschedule event to schedule a connection later. The system prompts you to enter the date and the time at which it connects and performs the update.

IMPORTANT

When entering a date, you must use the format: MMDDYY When entering the time, you must use the format: HHSS

9. To clear scheduled calls, select Clear scheduled call.

SV60951 Rev. A 5-19

5 Mailing System Set Up

Defining Custom Presets

You can define up to 10 sets (0 -9) of preset mailing system values, with each set having different values for such items as the account name, postage value, class, carrier, a special service, a mode such as Seal only or Differential weighing, etc. You can use these presets for different mailing jobs.

The 0 preset is the normal preset and the one you use to store your most commonly used system values.

After you define all of your presets, you can invoke the normal preset values simply by pressing the Normal Preset key. To select any of the other presets, press the Custom Preset key and select the preset you want for the particular mailing operation.

How to Define Normal Preset Values

1. Enter the values you use most often to run a mail job, for example, the weighing mode, the postage value, class and carrier, etc.

NOTE: Proceed as if you were actually running a job. Select the mode and class and service, etc. By doing this, you are entering the values that you will use for the normal preset. Refer to 4 - Running Mail in this guide for more information on selecting mode and class.

2. Press the Custom Presets key.

3. A list of presets, starting with 0 Normal appears. Do not press any of the screen keys corresponding to these presets.

4. Press the right arrow key (Set up Presets appears next to the right arrow key).

5. Press the screen key for Store Current Setting to Preset. This automatically saves all the settings you defined within this session

to the 0 Normal preset. To restore these values any time in the future, simply press the Normal Preset key.

5-20

After a certain period of inactivity, or when you power up, the system restores the normal preset settings.

6. Press the Clear key to return to the main screen.

SV60951 Rev. A

DM1000 Operating Guide

How to Define Custom Preset Values

1. Enter the values for the mail job (for example, the weighing

mode, the postage value, class and carrier, etc.) that correspond to the values you want to be able to call up in the future by selecting a custom preset key. For example, you may want to define a set of conditions so that the envelopes are sealed only (no postage applied).

NOTE: Proceed as if you were actually running a job. Select the mode and class and service, etc. By doing this, you are entering the values that you will use for the custom preset. Refer to 4 - Running Mail in this guide for more information on selecting mode and class.

2. Press the Custom Presets key.

3. A list of presets, starting with 0 Normal appears. Select one of the

presets that has not been defined yet. These presets are named

“Available”. To change an existing preset, refer to How to Edit a Custom Preset Value in this section.

4. The system prompts you to: Enter New Preset Name.

5. Type in the name using the alpha and/or numeric keys.

How to Edit Custom Preset Values

6. Press the Enter key. The View Preset screen appears and displays

all of the values you defined in this session. To use these values in the future, simply press the Custom Presets

Key and select the screen key corresponding to this preset name.

7. Press the Clear key to return to the main screen.

To edit an existing custom preset, you define its new values and then overwrite the old values.

1. Enter the new values for the mail job that correspond to the custom

preset you want to change or edit.

2. Press the Custom Presets key.

3. Press the right arrow key (Set up Presets appears next to the right

arrow key).

4. Press the screen key for Store Current Setting to Preset.

5. The system prompts you to “Select Preset to Replace”.

6. Press the screen key next to the name of the preset you want to edit.

7. Press the Enter key, then the Clear key to return to the main screen.

SV60951 Rev. A 5-21

5 Mailing System Set Up

How to View, Rename, or Delete Presets

Feature Code

Enabling

1. Press the Custom Presets key.

2. A list of presets, starting with 0 Normal appears. Select the appropriate preset. 0 - 4 presets are displayed on the screen. To view the other preset names, press the down arrow key.

3. Press the right arrow key (Set up Presets appears next to the right arrow key).

4. The following options appear:

• View Preset

• Rename Preset

• Delete Preset

5. Select the screen key corresponding to the option you want. Follow the screen prompts.

If you purchase a particular feature before your system is delivered, your Pitney Bowes representative enters the feature code when installing your system. If you purchase the feature after your system is delivered, Pitney Bowes gives you the feature code when you purchase the feature.

To get a list of all the current features enabled on your system, select the Feature Code, then press the right arrow key and a list of the features appears.

Taking the Meter Out of Service

1. Press the Menu key on the IntelliLink Control Center, select Set Up from the main screen, and then

2. Select Updates and Add-Ons (press the down arrow to get to the Updates and Add-Ons option).

3. Select Feature Code. The system prompts you to enter the numeric value of the feature you want to enable.

4. Type in the code for the feature and press the Enter key. The system notifies you that the feature is turned on.

If you need to return the postage meter (contained in the IntelliLink Control Center) to Pitney Bowes, call your Pitney Bowes representative. When instructed, follow the procedure here.

1. Press the Menu key and select Set Up.

2. Select Take Meter Out of Service.

3. Select Transfer Funds from Meter. This transfers the funds from your meter back to your account.

The system transfers the funds and displays the amount transferred.

4. To print this amount on an envelope, place an envelope on the feed deck and press the Start key. To print on a tape, simply press the Tape key.

5-22

SV60951 Rev. A

Adding Postage

Chapter Contents

Postage By Phone®..................................... 6-2

Your Postage Meter .................................... 6-2

USPS Requirements

Meter Inspections ................................. 6-2

Rekeying ................................................ 6-3

Managing Your Postage Funds .................. 6-3

Connecting Your Postage Meter to an

Analog Phone Line ................................ 6-4

Checking Available Funds in Your

Postage Meter ....................................... 6-5

Checking Your Postage By Phone

Account Balance ................................... 6-5

Adding Postage..................................... 6-6

Adding Funds to Your

Postage By Phone Account.................. 6-7

Moving Your System to New ZIP Code ...... 6-9

View Scheduled Rate

Update Calls to Pitney Bowes .................. 6-10

SV60951 Rev. A

6 Adding Postage

Postage By Phone

Your Postage Meter

Your mailing system is designed to save you time and make adding postage to your meter even more convenient. Postage By Phone is a Pitney Bowes service that you use to add postage to your meter. You can access Postage By Phone 24 hours a day, 7 days a week through your IntelliLink Control Center. For more information, refer to the Postage By Phone materials furnished with your system.

Postage By Phone allows you to:

• Check your postage account balance.

• Add more postage any time you need to – 24 hours a day, seven days

a week. Adding postage is a simple, quick and fully automated process. Your mailing system is equipped with a built-in modem that is set up to communicate with the Pitney Bowes Data Center.

If you need assistance with Postage By Phone

If you need assistance, have your account number ready and call Postage By Phone at 1.800.243.7800.

Your mailing system contains a Postal Security Device (PSD) that incorporates the latest technology approved by the United States Postal Service to secure funds. The PSD (meter) contains the funds and performs all calculations necessary to print meter stamps that comply with current USPS standards. The PSD (postage meter) is located in your mailing system’s IntelliLink Control Center™.

USPS Requirements: Meter Inspections

6-2 SV60951 Rev. A

The Postal Security Device eliminates the need to perform physical inspections thereby making the system easier and more convenient to use.

The United States Postal Service (USPS) licenses your meter and requires a modem inspection of the meter. Each time you refill your meter or check your Postage By Phone automatically performs a postal inspection.

If the meter in your mailing machine has not detected a modem refill transaction in 90 days, the message “Inspection Due” displays on the IntelliLink Control Center main screen. However, you can still use your meter.

If the meter has not detected a refill in 120 days, the message “Inspection Required” displays and you cannot use your meter.

In either case you must this time, check your Postage By Phone account balance (see Checking

Your Postage By Phone

the inspection requirements. If you have questions, call Postage By Phone (1.800.243.7800).

account balance, the Pitney Bowes Data Center

perform a refill. If you don’t need to add funds at

Account Balance in this chapter). This satisfies

DM1000 Operating Guide

USPS Requirements: Rekeying

Managing Your Postage Funds

The United States Postal Service (USPS) also requires, for security reasons, that the meter keys expire after 3-6 years. Meter keys are crytographic codes that your system uses to protect your funds during printing and when connecting to your Postage By Phone account.

When the meter keys expire, the system reports that a rekey operation is required.

To rekey your meter, perform a refill or a zero refill. This upgrades the keys. If you do not perform a refill within three months of the rekey message, the system locks the meter and does not allow you to print postage.

You may still perform a refill or a zero refill to upgrade the keys and resume operation.

Refer to the appropriate section listed here for checking funds and account balances, adding postage, and determining your payment options when using Postage By Phone.

Connecting Your Postage Meter to an Analog Phone Line.

Refer to this section to see how to connect your postage meter to an analog line. This shows the recommended connections for when the analog line is close to your mailing system, and when you have to remove the IntelliLink Control Center™ and take it to a remote location.

SV60951 Rev. A

Checking Available Funds in Your Meter. Follow this procedure

to see if you have sufficient funds in your meter.

Checking Your Postage By Phone Account Balance. Follow this procedure to see how many funds are in your account.

Adding Funds to Your Meter. Follow this procedure to add

funds from your Postage By Phone account to your postage meter.

Adding Funds to Your Postage By Phone Account. Refer to this section for a list of all the ways you can pay for your postage.

6-3

6 Adding Postage

Connecting

Your Postage Meter to an Analog Phone Line

If you need to connect to a phone line not near your machine, you can remove the IntelliLink Control Center.

How to Remove the IntelliLink Control Center and Connect to an Analog Phone Line

1. Turn off the power.

2. Pull the blue release lever at the right of the IntelliLink Control Center towards you.

3. Slide the control center forward to remove it.

4. Take the control center to an analog phone line location.

• Connect the line (26 AWG

or smaller) to the telephone jack in the back of the control center.

• Connect the A/C Adapter

(P/N 1C85005) to the back of the control center and plug it into an outlet.

5. Add or check your postage funds as described in

Checking Your Postage By Phone Account Balance in this

chapter.

6. When you are done, disconnect the telephone and AC adapter.

7. Reinstall the control center by sliding it into the docking station on top of the mailing system until you hear it click into place.

Analog Phone

Line Connection

Analog Telephone Line Connection Cord

Control Center Slides Forward

Blue Release Lever

Connection for AC

Adapter

AC Adapter Power Cord Connection

8. Turn the power back on.

6-4 SV60951 Rev. A

External Modem

DM1000 Operating Guide

Checking

Available Funds in Your Postage Meter

Checking

Your Postage By Phone Account Balance

If you are not sure you have enough money to run mail or print tapes, you should check the amount of money (funds) in your postage meter.

To check available funds in your meter:

1. Press the Funds key. The funds available for your use and the funds

you have used, along with the total pieces of mail processed, display on the screen.

2. To print this amount on an envelope, place an envelope on the feed

deck and press the Start key. To print on a tape, simply press the Tape key.

3. Press the Clear key to exit. The system returns to the mailing screen. If you do not have enough postage funds in your meter, check your

Postage By Phone account balance (see Checking Your Postage By Phone Account Balance in this chapter). If there are enough funds in your account, move funds to your postage meter (see Adding Funds to Your Meter in this chapter).

Before adding postage to your meter, you should check the funds available through Postage by Phone.

To check your Postage By Phone Account balance, you need to make

sure the Lock Code feature is turned off. Refer to the Basic Settings: Lock Code section in 5 - Mailing System Set Up in this guide for more

information. To check your Postage By Phone account balance:

1. Press the Funds key.

2. If you have set up a supervisor password and enabled it, the system prompts you to enter the password now.

Enter the password and press the Enter key.

3. Select Get Postage by Phone Balance. The system dials Pitney Bowes to connect to your account. When the connection is made, the system displays your Postage By Phone balance.

4. Select Done to return to the main screen.

SV60951 Rev. A

6-5

6 Adding Postage

Adding

Funds to Your Meter

To add funds from your Postage By Phone account to your postage meter, follow the steps below.

Before adding funds, make sure the Lock Code feature is turned off. Refer to the Chapter 5 Mailing System Set Up in this guide for more information.

1. Press the Funds key.

If you have set up a supervisor password, the system prompts you to enter the password now.

2. Enter the password and press the Enter key.

3. Select Quick Refill, or Other Refill Amount. If you select Quick Refill, the system adds the same amount it did the

last time you added postage.

4. If you select Other Refill Amount, use the number keys and enter in the amount you want to add (up to $1000). Use whole dollars only; do not key in cents. Your meter automatically adds two decimal places.

5. Press the Enter key. The system dials Pitney Bowes to connect to your account and begins to add the postage to your meter.

If there isn’t enough money available in your account to cover the cost of adding postage, a warning displays.

To stop your refill click on the left arrow key. The system returns to the main screen.

The system notifies you when it finishes adding your postage and displays the message “Refill Complete”.

Refill Complete

Previous Funds: $146.82 Funds Added: $500.00

- - - - - - - - - - - - - - - - - - - - Funds Available: $646.82

The system offers you three options for a receipt.

6. To print on a tape, press Tape. To print on an envelope, press Start. For no receipt, select Don’t Print Receipt.

NOTE: To view or print a statement showing the details of the last five times you added postage to your meter, press the Reports key on the control center and select Last 5 Refills. For details of all system reports refer to 8 - Reports in this guide.

6-6 SV60951 Rev. A

DM1000 Operating Guide

Adding

Funds To Your Postage By Phone Account

You can pay for your postage two ways:

• You can add postage to your account whenever you need to and be

billed for the postage through Pitney Bowes Purchase Power account, OR

• You can prepay for your postage. If you prepay, please allow for five to

seven business days for the funds to be available before you add the postage to your meter. You can also prepay using ACH (Automated Clearing House) and wire options. The payment options are described in the table below.

Postage Payment Option

Pitney Bowes Purchase Power “Reset Now - Pay Later”

Transit Time Allotment

No Delay Immediate Access to Postage

Description and Instructions

To get immediate access to postage, use the Postage By Phone automated response system at

800.243.7800 and follow the Purchase Power prompts, or visit us on the web at:

www.Postagebyphone.com

and click on Postage By Phone. Pay for the postage you’ve used

when you get the bill. You can take up to 20 days to pay your bill.

Also, if you choose not to prepay, your system can dial Pitney Bowes and automatically connect to your Purchase Power account. Simply add up to the “funds available” amount displayed on the main screen. Other advantages of Purchase Power accounts and www.Postagebyphone.com include the ability to:

• Pay for Pitney Bowes supplies

• Obtain both online and hard

copies of your bill

• Consolidate billing for supplies and postage

• Get online statement archives

SV60951 Rev. A

Postage By Phone Reserve Account - earn interest on prepaid balances - 1.5%

If you are a high volume mailer, you can prepay to Reserve Account and earn interest on prepaid balances. This is recommended if you are spending over $1500.00 per month on postage and you anticipate having average balances in excess of $5000.00 per month.

6-7

6 Adding Postage

Adding Funds To Your Postage By Phone

Account

continued

Postage Payment Option

Reserve Account

Reserve Account Overnight -

Reserve Account Same day, if

Transit Time Allotment

5 - 7 Business days

next day posting

wired by 1:00PM EST

Description and Instructions

Mail Address:

Reserve Account PO Box 952856 St. Louis MO 63195-2856

Overnight Address:

Reserve Account 1005 Convention Plaza St. Louis MO 63101-1200

Fed Wire:

Destination Bank US Bank Routing Number 0810 00210 City, State St. Louis MO FDN (Beneficiary) Pitney Bowes

Reserve Account AC (Account No.) 1005017981 OBI (Other info.) Company Name FFC (For Further

Credit) Postage By Phone

Acct Number

Scheduled Pay Immediate

Based Upon Prior Notification

Prepayment - USPS Mail

7 Days Select the address that is closest to

Provides you with the ability to automatically replenish your Reserve Account based on predetermined deposit criteria. Call Postage By Phone (800.243.7800) or log on to PostagebyPhone.com for more information.

you:

• CMRS-PBP

PO Box 0566 Carol Stream, IL 60132-0566

• CMRS-PBP

PO Box 7247-0166 Philadelphia PA 19170-1066

• CMRS-PBP

PO Box 504766 The Lakes, NV 88905-4766

6-8 SV60951 Rev. A

DM1000 Operating Guide

Adding Funds To Your Postage By Phone

Account

continued

Postage Payment Option

Prepayment - USPS Express Mail

Prepayment - USPS Wire Transfer

ACH Credit Transfer N/A Call Postage By Phone to receive

ACH Debit Transfer N/A Call Postage By Phone to receive

Transit Time Allotment

2 Days

Description and Instructions

Citibank Lockbox Operations Attn: Lockbox #0166 1615 Brett Rd. New Castle, DE 19720

Citibank CMRS/Pitney Bowes Postage By Phone Account # 4067-8633 Routing Transit # 21000089 Detail Payment Field - Include your

Postage By Phone account number

credit transfer information.

debit transfer information.

Moving Your Mailing Machine To a New ZIP Code

If you move from one city to another, the meter, located in your IntelliLink Control Center, stays with you and you can download the new meter stamp with the ZIP Code from your new location. This eliminates the need to order a replacement meter.

If you move your mailing system:

1. Contact the Pitney Bowes Customer Care Center at

1.800.233.5280 to notify Pitney Bowes of your new location.

Pitney Bowes initiates a license application for your new address and forwards it to the USPS.

2. Allow 5 to 7 business days and then perform a $0.00 refill using Postage By Phone. The new ZIP Code should now appear on your meter stamp.

3. If the ZIP Code continues to be the same after seven days, contact Customer Care Center at 1.800.233.5280

SV60951 Rev. A

6-9

6 Adding Postage

View Scheduled Rate Update Calls To Pitney Bowes

To View Scheduled Calls (To Pitney Bowes):

1. Press the Menu key.

2. Select Set Up.

3. Select Updates and Add Ons.

4. Select View Scheduled Calls to Pitney Bowes.

5. Follow the prompts on the screen.

6-10 SV60951 Rev. A

Accounting Setup

Chapter Contents

Navigating Hints .......................................... 7-2

Overview of Accounting.............................. 7-3

Account Setup Procedures ........................ 7-3

Viewing Accounts or Subaccounts ...... 7-4

Creating Accounts ................................ 7-4

Creating Subaccounts .......................... 7-5

Editing Accounts ................................... 7-6

Setting an Account Period.................... 7-7

Turning Accounting On or Off ............... 7-7

Deleting Accounts & Subaccounts....... 7-8

Turning Account Password

Protection On or Off .............................. 7-8

Resetting (Clearing) All Accounts......... 7-9

Turning “Reset Individual

Accounts” On or Off .............................. 7-9

Transferring Funds/Pieces from

One Account to Another .................... 7-10

Setting the Station ID .......................... 7-11

Selecting the Account Type ................ 7-12

Your Accounting System Features ........... 7-12

Organizing Your Accounting ..................... 7-13

SV60951 Rev. A

7 Accounting Setup

Navigating Hints

• You can access all of the accounting features by pressing the Account

key on the control panel. The system displays the account names in the format shown here:

Select Account

1. Deselect Account

2. <Account Name> <subacct> - <sub-subacct>

3. <Account Name> <subacct> - <sub-subacct>

4. <Account Name> <subacct> - <sub-subacct>

5. <Account Name> <subacct> - <sub-subacct>

Press Enter to Accept

Home

More Accounts

Set Up Accounts

Account Names

Arrow Keys and Help Information

• To enter the account set up mode, press the right arrow key on the

control panel as indicated by the help information on the bottom on the right side of the main screen. The “Set Up Accounts” screen shown below appears:

Set Up Accounts

1. View Account

2. Edit Account

3. Create Account

Account Setup Options

4. Transfer Funds

5. Accounting Period

Press Enter to Accept

Exit

More Options

Arrow Keys and Help Information

• The maximum number of options that appears in the main screen is

5. To view more options, press the down arrow key.

• You can select a numbered option either by pressing the screen key

next to the option, or by pressing the corresponding number on the keyboard and then pressing the Enter key.

• To go back one screen, press the Clear key. Pressing the left arrow

key returns you to the main screen.

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SV60951 Rev. A

DM1000 Operating Guide

Overview of Accounting

The Account Setup Procedures

The information in this chapter describes how to set up the standard accounting package provided with your mailing system.

If you purchased the enhanced accounting package, BUDGET MANAGER

If your system is connected to an AccuTrac SA system, refer to the user documentation: SV60955.

For information on your system’s accounting features or, if this is the first time you are setting up accounts and would like some examples of accounting structures and hierarchy, refer to Your Accounting System Features and Organizing Your Accounting at the end of this chapter.

The following is a list of all the account setup procedures for the standard package provided with your system. For details on each procedure, refer to the section number listed here.

, refer to the user documentation: SV60957.

Viewing Accounts or Subaccounts

Creating Accounts and Subaccounts

Editing Accounts

Setting an Accounting Period

Turning Accounting On or Off

Deleting Accounts

Turning Account Password Protection On or Off

Resetting (Clearing) All Accounts

Turning Reset Individual Accounts On of Off

Transferring Funds

Setting the Station ID

Selecting an Accounting Type

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7 Accounting Setup

Viewing Accounts or Subaccounts

Creating Accounts and Subaccounts

How To View Account Details

1. Press the Accounts key. If you have already set up accounts, pressing the Accounts key displays a list of all the accounts.

If you have not set up any accounts yet, as soon as you press the Accounts key on the IntelliLink Control Center™, the system prompts you for the supervisor password. As soon as you enter the password, the system displays the “Set Up Accounts” screen.

2. Press the right arrow key to enter the “Set Up Account” screen.

3. Select View Accounts. The names of your top level accounts appear.

4. Select the account you want. The system displays the total funds and total pieces for that account

which includes the sum totals for all its subaccounts and subsubaccounts.

5. If the account has subaccounts, you can also select View Subaccount and View Subsubaccount to get the information for each.

How To Create A New Account

1. Press the Accounts key. If you have already set up accounts, pressing the Accounts key displays a list of all the accounts.

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2. Press the right arrow key to enter the “Set Up Account” screen.

3. Select Create Account.

4. Select Create a New Account. The system prompts you to enter an account name.

5. Type in the name using the alpha keyboard or number keypad and press Enter. The “Account Information” screen appears and displays the options:

Edit Name - To change the name of your account. Change Number - By default, the system assigns the next available

account number to your new account. If you want to assign a different number, select the Change Number option.

Add | Change Password - If you want to password protect this account, select the Add Password option. The system prompts you to enter a password and then confirm it. Passwords are case sensitive, can be alphanumeric and must be at least four characters. (You need to enable password protection before you can protect an individual account.) Refer to Turning Accounting Password Protection On or Off in this chapter.

SV60951 Rev. A

DM1000 Operating Guide

When you attempt to create an account when all available accounts have been used, the message “Cannot create any more accounts” appears. You must delete an account before you can create another account. Alternatively, if you have fewer accounts than your system is capable of handling, you can upgrade to a higher number of accounts.

Add Subaccount (to account) | Subsubaccount (to subaccount) Create Another Account | Subaccount | Subsubaccount

6. If you want to select an option, select the appropriate option and follow the prompts.

7. When you are done, press the Enter key to save the account information.

Creating Subaccounts

The account number, password, total pieces, and funds used (if they exist) are transferred to the first subaccount created (the next working, chargeable, account). They are further transferred down when a subsubaccount in this link is created (the new chargeable account).

How To Create A New Subaccount Or Subsubaccount

1. Press the Accounts key.

2. Press the right arrow key to enter the “Set Up Account” screen.

3. Select Create Account.

4. Select Add to an Existing Account. The system displays a list of all of the accounts and prompts you to select the account to which you would like to add a subaccount or subsubaccount.

If necessary use the down arrow key to scroll down through the list.

5. Select the account or subaccount.

6. Type in the name of the subaccount or subsubaccount and press Enter. The “Account Information” screen appears and displays the options:

Edit Name - To change the name of your account. Edit Number - By default, the system assigns the next available

account number to your new subaccount. If you want to assign a different number, select the Edit Number option.

Add | Change Password - If you want to password protect this subaccount, select the Add Password option. The system prompts you to enter a password and then confirm it. Passwords are case sensitive, can be alphanumeric and must be at least four characters. (You need to enable password protection before you can protect an individual account.) Refer to Turning Accounting Password Protection On or Off in this chapter.

SV60951 Rev. A 7-5

Pitney Bowes DM1000 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual