Pitney Bowes DM1000 Operating Guide

Download

Digital Mailing System

DM1000

™

Operator Guide

Canadian English Version

retrieval system of any type or transmitted by any means, electronically or mechanically, without the express, written permission of Pitney Bowes.

We have made every reasonable effort to ensure the accuracy and usefulness of this manual; however, we cannot assume responsibility for errors or omissions or liability for the misuse or misapplication of our products.

Due to our continuing program of product improvement, equipment and material specifications as well as performance features are subject to change without notice. Your postage meter may not have some of the features described in this book.

AccuTrac, Ascent, DM800i, DM Series, E-Z Seal, IntelliLink, Postage By Phone, and Pitney Bowes Supply Line are trademarks or registered trademarks of Pitney Bowes Inc. All other trademarks are trademarks or registered trademarks of the respective owners.

SV61968, Rev A i

Alerting Messages

Various messages are used throughout this guide to alert you to potentially hazardous or error causing conditions. These messages are as follows:

WARNING! Alerts you to conditions or practices that could cause serious injury.

CAUTION: Alerts you to conditions or practices that could cause damage to the equipment or to the material being run.

IMPORTANT! Alerts you to conditions or practices that could adversely affect equipment operation if instructions are not followed exactly.

NOTE: Provides a comment or explanation of the associated topic.

FCC Compliance

This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15 of the FCC rules. These limits are designed to provide reasonable protection against interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause interference to radio communications. Operation of this equipment in a residential area is likely to cause interference, in which case the user will be required to correct the interference at his own expense.

Use only a shielded interface cable to operate this equipment with a scale or other peripheral device.

CAUTION: Changes or modifications to this equipment not expressly approved by the party responsible for compliance (Pitney Bowes) could void the user’s authority to operate the equipment.

SV61968, Rev Aii

FCC Compliance of Modem

This equipment complies with Part 68 of FCC rules. The label on the equipment cover shows the FCC registration number and the ringer equivalence number (REN) for the modem. If requested, this information must be provided to the telephone company. This equipment is designed to connect to a two-wire, local switch, access loop start (Facility Interface Code 02LS2) with a standard RJ11C interface.

The REN is used to determine the quantity of devices that may be connected to the telephone line. Excessive RENs on the telephone line may result in the devices not ringing in response to an incoming call. In most, but not all areas, the sum of the RENs should not exceed five. To be certain of the number of devices that may be connected to the line, contact the telephone company to determine the maximum REN for your calling area.

If this modem causes harm to the telephone network, the telephone company may discontinue your service temporarily. You will be notified in advance or as soon as possible. You will be advised of your right to register a complaint with the FCC. If the user experiences trouble using this equipment, the user shall disconnect the equipment from the telephone line to determine if the equipment is malfunctioning. If the equipment is malfunctioning, the use of the equipment shall be discontinued until the problem is corrected.

The telephone company may make changes to its facilities, equipment operations, or procedures that could affect the operation of this equipment. In this event, the telephone company will provide advance notice for you to make necessary modifications to maintain uninterrupted service.

If you experience trouble with this modem, please refer to the warranty information provided with this equipment. If the trouble is causing harm to the network, the telephone company may request that you remove the equipment from the network until the problem is resolved.

This equipment may not be used with party lines or coin lines. This equipment is not intended to be serviceable. Please refer to the warranty information if prob-

lems occur. Failed units will be withdrawn by approved Pitney Bowes service engineers and returned to the U.S. Service Center. For reference purposes, the U.S. Service Center contact address is: Pitney Bowes Inc., Walter Wheeler Drive, Stamford, CT 06926-0700.

SV61968, Rev A iii

FCC Compliance of Stacker

NOTE: This equipment has been tested and found to comply with the limits for a Class A digital device, pur-

suant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause interference to radio communications. Operation of this equipment in a residential area is likely to cause interference in which case the user will be required to correct the interference at his own expense.

CAUTION: Changes or modifications to this equipment not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.

Shielded I/O cables must used with this equipment to ensure compliance with the limits. Use of unshielded cables is prohibited.

SV61968, Rev Aiv

DM1000™ Digital Mailing System Operating Guide

Contents

Pitney Bowes Contact Information List Chapter 1 - Read this First Chapter 2 - Meet the DM1000™ Chapter 3 - Mail In a Minute Chapter 4 - Running Mail Chapter 5 - Mailing System Setup Chapter 6 - Adding Postage Chapter 7 - Accounting Setup Chapter 8 - Reports Chapter 9 - Maintaining and Updating Chapter 10 - Troubleshooting Chapter 11 - Supplies and Options Appendix A - Glossary Index

SV60957 Rev. DSV60957 Rev. DSV61968 Rev. A v

Pitney Bowes Contact Information List

Pitney Bowes Web Sites

• For frequently asked questions, go to:

http://www.pitneybowes.ca

To place requests for service, go to:

•

http://www.pitneybowes.ca/webtools

• To order Pitney Bowes supplies and accesso ries, go to:

http://www.pitneybowes.ca

Store.

and click on Online

Our Help Desk

For direct questions, call: 1.800.672.6937.

Customer Service Representatives are available Monday through Friday, 8AM - 8:00PM EST.

Postage By Phone® System

To contact, call 1.800.387.4660.

Pitney Bowes Supplies

To order Pitney Bowes approved supplies,

call our Pitney Bowes Supply Line™ at

1.800.672.6937 or visit our online store at:

http://www.pitneybowes.ca

vii

Read This First1

Chapter Contents

In This Guide ....................................................1-3

Other Information..............................................1-4

What You Need to Know ..................................1-5

SV60957 Rev. DSV60957 Rev. DSV61968 Rev. A 1-1

DM1000 Operating Guide

In This Guide

Chapter 1— Read This First contains important information about post-

al requirements and important safety precautions. Chapter 2—Meet the DM1000 gives an overview of the system and the

location of each control and system feature. Please read this section carefully. It provides a foundation for the instructions in later sections of this book.

Chapter 3—Mail in a Minute

DM1000 is installed.

Chapter 4—Running Mail

mail modes, as well as how and when to use the available system options.

Chapter 5—Mailing System Setup

customizing your system to suit your needs.

Chapter 6—Adding Postage

system using Pitney Bowes Postage By Phone® service.

Chapter 7—Accounting Setup

to track postage. Chapter 8—Reports explains the different types of reports available and

how to print them.

Chapter 9—Maintaining and Updating

procedures and how to update postal rates.

Chapter 10—Troubleshooting

counter while using your mailing system.

Chapter 11—Supplies and Options

system and explains how to order them.

Appendix A—The Glossary

used throughout the operator guide.

explains how to run mail as soon as your

explains how to run your jobs using different

provides step-by-step instructions for

explains how to add postage funds to your

explains how to setup accounts and how

explains routine maintenance

explains how to fix problems you may en-

lists the supplies available for your

explains mailing terms that are frequently

SV61968 Rev. A 1-3

1 • Read This First

Other Information

Publications

On the Machine

This section describes other sources of information available for the DM1000.

Postage By Phone® Guide

This booklet details all the features of the Pitney Bowes Postage By Phone system.

Scale User Guide; If you purchase an attached scale, read this guide if you have questions about its operation.

Quick Reference Cards

Much of the information contained in the Operator guide, such as how to set postage, process mail, or clear stalls is summarized in the Quick Reference Card Set. The cards are located in a slot in the Stacker module of the DM1000.

Help Key

This key is located on the IntelliLink™ Control Centre. Press this to access the DM1000 Help system. When you press the Help key, the help information that appears on the main screen of the control centre refers to the current operation being performed by your mailing system.

SV61968 Rev. A1-4

DM1000 Operating Guide

What You Need to Know

Postal Requirements

Safety Requirements

Since your postal security device is licensed/registered by the Postal Service, you must follow a few basic requirements.

• Mail must have the correct date and postage amount on the digital in dicia.

• Mail must bear the Postal Code location of the post office where the postal security device is registered.

• If you move to another Postal Code location, you must update the Postal Code. You can do this by calling your local Pitney Bowes support line.

• Each time you add postage through the Phone® computer automatically performs a postal inspection. If your mailing system has not detected a modem refill transaction at certain intervals, the messages “Inspection Due” and “Inspection Required” display on the IntelliLink Control Centre.

• You must use Pitney Bowes tape which meets Postal specifications.

WARNING! Follow normal safety precautions for all office equipment whenever using your DM1000 Mailing System.

modem, the Postage By

• Read all instructions thoroughly before attempting to operate the equipment.

• Use this equipment only for its intended purpose.

• Always follow the specific occupational safety and health standards prescribed for your workplace or area.

•

Use the power cord supplied with the system and plug it into a properly grounded wall outlet that’s located near the system and easily accessible. Failure to properly ground the system can result in severe personal injury and/or fire.

• The power cord wall plug is the primary means of disconnecting the system from the AC supply.

• Avoid using wall outlets that are controlled by wall switches, or shared with other equipment.

• Do not use an adapter plug on the line cord or wall outlet.

• Do not remove the ground pin from the line cord.

• Do not route the power cord over sharp edges or trap wire between furniture.

• Make sure there is no strain on the power cord.

• Be certain the area in front of the wall outlet into which the system is plugged is free from obstruction.

• Keep loose clothing, neck ties, jewelry, and long hair away from all

SV61968 Rev. A 1-5

1 • Read This First

Safety Requirements

continued

moving parts.

• Avoid touching moving parts or materials while the system is in use.

• Before clearing a stall, be sure system mechanisms come to a stop.

• When removing stalled material, avoid using too much force to prevent minor personal injury and damaging equipment.

• To prevent overheating, do not cover the system vent openings.

• Do not place lighted candles, cigarettes, cigars, and the like, on the system.

• Do not remove covers. Covers enclose hazardous parts that should only be accessed by Pitney Bowes Customer Service. Report any damage of covers to Pitney Bowes.

• If the IntelliLink system from the wall outlet and call for service.

• Use only Pitney Bowes approved ink, tape strips, and cleaners. Call our Supply Line. If you need Safety Sheets on the supplies for OSHA requirements, contact your local Pitney Bowes branch.

™ Control Centre display does not light, unplug the

If you use the AC adapter to power the IntelliLink Control Centre:

• Use only the AC adapter designed specifically for the IntelliLink Control Centre. Third-party AC adapters may damage the Control Centre.

• To protect against electrical shock, plug the AC adapter into a properly grounded wall outlet.

• Do not route the AC adapter cable over sharp edges or trap it between furniture.

NOTE: Your system requires annual cleaning by your local Pitney Bowes service representative. For continued safe operation, contact your Pitney Bowes office to schedule this service.

SV61968 Rev. A1-6

DM1000 Operating Guide

Telephone Safety

The mailing system base and detachable IntelliLink Control Centre connect directly to an analog telephone line. For your protection, basic safety precautions should always be followed to reduce the risk of fire, electric shock, and injury to persons, including the following:

• Disconnect the telephone cord from the wall before removing the User Interface.

• Do not use this product near water, for example, near a bath tub, wash bowl, kitchen sink or laundry tub, in a wet basement or near a swimming pool.

• Avoid using a telephone or equipment that connects to a telephone line during an electrical storm. There may be a remote risk of electrical shock from lightning.

• Do not use the telephone or equipment connected to the telephone line to report a gas leak in the vicinity of the leak.

• Never touch uninsulated telephone wires or terminals unless the tele phone line has been disconnected at the network interface.

CAUTION! To reduce the risk of fire, use only 26 AWG or smaller telecommunication line cord either supplied with the system or acquired separately.

SV61968 Rev. A 1-7

Meet the DM1000™2

Chapter Contents

Introducing the Mailing System ........................2-3

Features and Benefits ......................................2-3

IntelliLink™ Control Centre...............................2-3

The DM1000 Exterior Features ........................2-8

DM1000 Interior ...............................................2-9

The DM1000 IntelliLink™ Control Centre ...... 2-11

Equipment Specifications ...............................2-15

Material Specifications....................................2-17

SV60957 Rev. DSV60957 Rev. DSV61968 Rev. A

DM1000 Operating Guide

Introducing the Mailing System

Features and Benefits

The DM1000 is a full-featured, easy-to-use digital mailing system that you can easily customize to meet the unique requirements of each job you process.

The system automatically:

• Feeds a stack of mixed mail envelopes

• Weighs envelopes, flats and packages (up to 1 lb./500 g)

• Applies postage directly to envelopes or to postage tapes for larger pieces of mail

• Seals envelopes with flaps open or closed

• Stacks finished pieces of mail

Your mailing system’s advanced features include:

• Large, easy-to-read graphic display shows the system’s status and prompts you through all setup operations

• Easy loading of optional advertisements and

• Convenient, one-button funds refill through (requires analog phone line)

• Easy-to-maintain ink jet printer provides clear, crisp

•

Automatic date advance

• Daily piece count printing

•

Versatile accounting feature stores postage costs for 25, 100 and 300 optional departmental accounts, depending on the options purchased

•

Password protection limits access to authorized personnel

•

Moistening system for envelopes and tapes; also offers no-seal and seal-only options

• Built-in roll tape, gummed or pressure-sensitive

•

Communications port for an optional Pitney Bowes electronic scale, printer, personal computer or other external devices

• Full report printing capability provides hard-copy records of your postage transactions

inscriptions.

Postage By Phone®

digital indicia.

™

IntelliLink Control Centre

The IntelliLink Control Centre is mounted on the top of your mailing system. It has a large, easy-to-read graphic display, function keys and alpha and numeric keypads. A series of messages and menu options appear in the display to prompt you through all setup and mailing operations. You use the function keys and keypads to respond to the system prompts and select your options.

The Modem

Your mailing system connects to an external modem which requires an

SV61968 Rev. A 2-3

2 • Meet the DM1000

IntelliLink™ Control Centre

continued

Postal Security Device

analog telephone line using 25AWG or smaller phone cord. The modem allows data communications with Pitney Bowes support services as well as external mail/parcel carriers.

Communications with Pitney Bowes provides many benefits:

• Convenient security device at the touch of a button.

• Postal security device inspection by phone: you don’t have to carry your postal security device to the local Post Office for an inspection.

• Ability to download optional advertisements.

• Ability to download rate change and software updates.

Your mailing system is equipped with a Postal Security Device (PSD) that incorporates the latest technology approved by the local postal authority to secure funds. This technology eliminates the need to perform physical inspections of your postal security device. The PSD contains the funds and performs all calculations necessary to print a digital indicia that comply with current postal standards. The PSD is located in your mailing system’s IntelliLink Control Centre.

Postage By Phone refills: add more postage to your postal

SV61968 Rev. A2-4

DM1000 Operating Guide

Communictions Options

USB Port

Your mailing system has a Universal Serial Bus (USB) port that allows you to connect it to a personal computer (PC), optional scale, printer or other USB-compatible device. Your system can communicate with the following Pitney Bowes software applications or equipment through the USB port:

•

Pitney Bowes Data Exchange—Captures postage accounting data and formats it for use in spreadsheet and database applications.

• Setup Software

• Budget Manager—Expands your system’s capability to manage postal funds, through tracking expenses, monitoring budgets or cost recovery.

• Business Manager—An enterprising accounting solution allowing you to track and report on postage expenditures from one or many mailing systems.

• AccuTrac™ Mail Management System—Allows your mail system to function as a station in a networked environment so you can capture and analyze the actual costs of your entire mailing and shipping operation.

• Pitney Bowes formance, integrated shipment processing.

These highly flexible connectivity options mean you can easily integrate your DM1000 into your mailing operation and expand its capability at any time.

Ascent™ Mail Centre Management—Provides high per-

Equipment Options

Stacker

• Envelope Power Stacker. This provides a larger area for stacking stamped envelopes.

Printer

• Laser Printer. This printer is used to print reports.

• Setting up your printer is easy. Simply plug it in to the USB port and the mailing system recognizes it and automatically sets it up.

SV61968 Rev. A 2-5

2 • Meet the DM1000

Reporting and Accounting

The accounting and reporting features allow you to store and retrieve postage costs by accounts; you may purchase options for storing up to 25, 100 or 300 accounts. You can specify up to three levels of accounts to track your postage expenses with precision. You can also prevent unauthorized access to any account by password protecting it.

You can print out reports for single or multiple accounts. (Note that some reports may require you to connect a USB-compatible printer to your mailing system). For more information on reports and accounts, refer to 8-Re- ports and 7-Accounting in this guide.

BUDGET MANAGER™

You can also purchase the enhanced accounting package, BUDGET MANAGER™. With BUDGET MANAGER™ you get all of the standard accounting features plus the ability to create or store:

• Up to 1500 accounts • Customized classes, carriers and fees

• Up to 25 operators • Up to 4000 transactions

• Customized reports

BUDGET MANAGER™ DM is an optional enhanced accounting package you can purchase for your DM series mailing system. It contains all the standard accounting features plus allows you to create and store up to 1500 accounts, 25 operators, and up to 4000 transactions. You can also create customized reports, carriers and fees, and apply budgets and surcharges to individual accounts.

BUDGET MANAGER™ allows you to:

• Define budgets that allow you to track individual accounts against a predetermined budget

• Select from an expanded set of accounting periods such as Monthly, Quarterly, Semiannual and Annual

• Apply several different types of surcharges (per piece, per transaction, or percentage of transactions.

For more information on BUDGET MANAGER™, refer to BUDGET MAN- AGER™ Accounting Operator Guide, SV60957C.

Business Manager

You can connect your DM system directly to a Business Manager host PC and control all of your accounts, operators and postal transaction data through the Business Manager Administration module. For more information on Business Manager, refer to the Business Manager Operator Guide,

SV61178.

SV61968 Rev. A2-6

DM1000 Operating Guide

Permits

A purchasable option. Not available in all systems and or countries.

The DM1000 Exterior Features

Intellilink Control Centre Postal Security Device

On/Off Switch Feed Deck Feeder Deck Rollers Main Cover Power Stacker

Exterior Features

IntelliLink - Use the keypad to tell your system what to do. Control Centre - The display tells you what the system is doing and

prompts you through set up operations. See page 2-10 for a complete description of all controls.

Postal Security Device

and is part of the IntelliLink Control Centre. Art Card Slot - Optional customized advertisements, inscriptions and per-

mits are furnished on art cards. Insert the art card in the slot on the side of the IntelliLink Control Centre to load your option.

Tape Moistener Cover

ener brush, or adjust for wet or dry tape. Wet/Dry Tape Lever - Move this lever down for dry tapes or pressure-sen-

sitive tapes; move it up to wet gummed tapes.

On/Off Switch Quick Reference Cards Feed Deck - Load envelopes on this platform. Main Cover Power Stacker - The mailing system deposits finished mail in Drop

Stacker the drop stacker or optional power stacker.

Art Card Slot Quick Reference CardsTape Moistener Cover

Wet/Dry Tape Lever

- Stores postage funds and tracks postage usage

- Open this door to inspect and clean the moist-

- Turns system on and off.

- Provides easy-to-use operating instructions.

- Encloses moving parts and prevents dust contamination.

SV61968 Rev. A2-8

DM1000 Interior Features

DM1000 Operating Guide

E-Z Seal Moistener Bottle

Feed Deck Feeder Rollers

External Device Ports Roll Tape

Thickness Adjustment Knob

Transport Stall Lever

Print Engine

Ink Cartridge

Light mail/Postacard Selection Knob

Feeder Stall Release Lever

USB Cable to External Modem

External Device Ports: Your internal connection to Postage By Phone.

SV61968 Rev. A 2-9

2 • Meet the DM1000

DM1000 Interior Features

Roll Tape - The tape supply is located here. Print digital indicia on tape for

pieces of mail that can’t go through the system. You can also print reports on tape.

Print Engine

digital indicia.

Ink Cartridge

digital indicia. Transport Stall Lever - Relieves tension on parts along feeder path

to clear envelope stalls. Feed Deck - Transports envelopes of mixed thicknesses through the feed-

er path. Feeder Rollers - Rollers that move the mail on the transport deck into the

feeder. Thickness Adjustment - Sets the system to accommodate the Knob

thickness of the envelopes you are feeding.

Light mail/Postcard

Knob proper sealing. Feeder Stall Release Lever - Relieves tension on parts along feeder path

to clear stalls.

E-Z Seal Moistener Bottles

tapes.

- Contains the printer and the ink cartridge that produce the

- Contains ink used to produce the

- Applies pressure to envelopes to ensure Selection

- Hold the E-Z Seal used to seal mail and

SV61968 Rev. A2-10

B N

H J K L

Y U I O P

Symbol

(

)

Enter / Entr é e

Star t / En marche

Tape / Bande

Stop / Arr êt

Z X C V

S D F G

E R T

Shift Space

Tâches sur mesure

Custom Presets

Funds / F onds

Repor ts / Rappor ts

Clear / Ann uler

Accounts / Comptes Help / Aide

Tâche nor male Normal Preset

Lock

Class / Classe

Seal / Cacheter

Mode

1 2 3

4 5 6

0 •

8 9

Pr esorted

First Class

Account:

Class:

Dom Standard Ltr

0.000kg

Engineering

Attached Scale

The DM1000 IntelliLink Control Centre

DM1000 Operating Guide

3 4

5 6

12 20

9 10 11

15 16

17 18

14 13

SV61968 Rev. A 2-11

2 • Meet the DM1000

The DM1000 IntelliLink Control Centre

continued

1. Five Screen Keys - The five keys directly to the left of the display screen allow you to select options displayed on the screen.

Lock Button - Deselects the current account. If no account is selected it locks the IntelliLink Control Centre.

Normal Preset Key - Returns you to the factory default setting.

Mode Key - Press to choose from variety of mail processing modes.

Class Key - Enables you to select the correct class for your mailing (for example: letters, parcels, domestic, international.)

Seal Key - Allows you to choose to moisten and seal envelopes without applying postage or any printing on the piece of mail.

Accounts Key - Press to set up or edit accounts.

Custom Preset Key - Press to choose frequently used system settings for running different jobs.

Menu Key - Press to view the settings and options available:

Note: Features/Services may vary by Model and or Country.

• Meter Stamp Options

• Setup

• Zero Scale

• Rates Details

• Multiple Tapes

• Adjust Display Contrast

• Maintenance

• Turn Features On

• Volume Control

• Currency Add

• Display Imperial Weight

10.

Funds Key - Allows you to obtain the following information:

• Funds Available in PSD

• Funds Used

• Total pieces of mail processed by the system

• Quick Refill

• Other Refill Amount

• Get Postage By Phone

11.

Reports Key - Offers a selection of different types of reports to run.

® Balance

SV61968 Rev. A2-12

DM1000 Operating Guide

The DM1000 IntelliLink Control Centre

continued

12. Help Key - Press to get detailed information about a screen you are viewing.

13. Numeric Keys age (Corrections, Statement of Mailing / Manifests), or creating names for accounting departments.

14.

Enter Key - Press to complete the entry of information you have typed using the number and alpha keys.

15.

Arrow Keys - Allow you move between new menus, scroll menus, or select options.

16.

Start Key - Begins processing the pieces of mail with the options you have selected.

17. Tape Key - Allows you to print postage tapes for packages and pieces of mail that are too big for processing through the mailing system.

18.

Stop Key - Ends a mail or tape processing job in progress.

19.

Alpha Keyboard - Use to enter accounts and other setup information. The keyboard is underneath a cover that hinges open for access.

Press shift key for capital letters and the space key for inserting space

when needed. The symbol key will access characters above designated alpha keys as required by country.

20.

Clear Key - Allows you to clear an entry, or takes you back to a previous screen, or allows you to enter a value between 1 - 100 to print multiple tapes for the value of postage displayed on the main menu.

- Press numbered keys to manually enter weight, post-

Alpha Keyboard Fold Out Cover

SV61968 Rev. A 2-13

2 • Meet the DM1000

The Main Screen

The content of the main screen depends upon the current mode of the system. Only main screens contain a digital indicia and the main status.

1. Advertisement Display envelopes or tape (if selected).

Account - The account name to which postage is charged.

Class - The currently selected class of the piece of mail.

4. Main Status Area

5. Weight Display Area priate for the country.

Mode - The mode in which the piece of mail will be processed or what

the next required action will be.

7. Digital Indicia envelope or tape.

Batch Count - The number of pieces of mail run in a job.

- The official postal indicia with postage printed on an

- The optional message to be printed on the

- Displays important information such as warnings.

- Displays the weight of the piece of mail, appro-

SV61968 Rev. A2-14

DM1000 Operating Guide

Equipment Specifications

Length

• Without a Drop Stacker 62 inches (158 cm) or Power Stacker

• With A DropStacker 76 inches (194 cm)

• With Power Stacker 106 inches (270 cm)

Width

24 inches (60.96 cm)

Height (cover closed)

21 inches (53.34 cm)

Power Compliance

100-240 VAC, UL 1950, UL Listed

Operating Temperature

40°F (4°C) to 109°F (43°C)Temperature will vary depending on the material used

BTUs per Hour Approximately 1295

External Modem 56 bytes/sec

Phone Cord - Analog Line

25 AWG or smaller phone cord

Optimum Performance

Mail Processing Speed Max. Pieces per Minute (PPM)

Model* In WOW Mode In Non-WOW

Mode

DW00 DW01

120 PPM N/A

240 PPM 240 PPM

The actual throughput of the system varies depending on the material processed, system condition, and operator skill. *Model numbers are on labels located under the main cover on the real panel of your mailing system. Note: Not all models are available in all countries.

• Gummed tape throughput 35-40 tapes per minute, depending on the model

• Adhesive tape throughput is 40 tapes per minute with digial indicia only and 35 tapes per minute when advertisements and inscriptions are included

Advertisement Storage

Up to 10 advertisement

SV61968 Rev. A 2-15

2 • Meet the DM1000

Equipment Specifications

continued

Accounting 25, 100 or 300 accounts optional Budget Manager™, optional

Business Manager, optional

Postal Security

Maximum Stamp: $99.99 Reset Type

Postage By Phone

Device Settings

Piece count: Up to 8 digits (non-resettable). Batch count: Up to 8 digits (resettable)

SV61968 Rev. A2-16

DM1000 Operating Guide

Material Specifications

Mailing Materials

You get the best results from your mailing system when the materials you use conform to the specifications below. Apply tape to pieces of mail that are too big for system processing.

Envelope Dimensions

Minimum: 3-1/2 in. x 5 in. (89 mm x 127 mm) postcard size. Maximum: 13 in. x 15 in. (330 mm x 381 mm) without WOW

13 in. x 13 in. (330 mm x 330 mm) with WOW

Envelope Flap Depth For Sealing Flap Open

Minimum: 0.75 in. (19 mm) Maximum: 4 in. (101.6 mm)

Flap Closed

Minimum: 0.75 in. (19 mm) Maximum: 2.75 in. (69.8 mm)

NOTE: Certain types of envelopes must be fed flap open to ensure proper sealing. These include: square flapped mail, mail with deep, pointed flaps, and catalogs.

(see figure, next page)

NOTE: Envelope Thickness

Minimum: 0.007 in. (0.18 mm) Maximum: 3/4 in. (18 mm)

Acceptable Envelope Materials Include

• Standard envelope paper

• Self-mailers

• Tri-fold mail

• Pre-sealed envelopes

Envelope Flap Profiles

• Commercial (square and baronial)

• Executive

• Monarch

Mail Weight

1 lb. (.5 k g) maximum for each piece (WOW)

Tape Roll Width

1 1/17 in. (36mm) wide

4.5 in. (114.3mm) or 5 inch (127mm) rolls

SV61968 Rev. A 2-17

2 • Meet the DM1000

Envelope Specifications For DM1000

Not drawn to scale

13 in. (330 mm)

3 7/8 in. (98 mm)

13 in (330 mm) with WOW

15 in. (381 mm) without WOW

Maximum

3.5 in.

(89 mm)

5 in. (127 mm)

1 in. (2 5.4 mm)

Maximum

SV61968 Rev. A2-18

Mail in a Minute3

Chapter Contents

Mail In A Minute ................................................3-3

Preparing Your Mail ..........................................3-3

Running Mail.....................................................3-3

Printing a Postage Tape ...................................3-4

Test Print / Zero Dollar Indica ...........................3-5

SV60957 Rev. DSV60957 Rev. DSV61968 Rev. A

DM1000 Operating Guide

Mail In A Minute

Preparing Your Mail

Running Mail

This chapter explains how to quickly and easily get your system up and running to process mail or print a postage tape.

Refer to the Mailing Material in the Specifications sections in Chapter 2 in this guide to make sure your mail is compatible with your mailing system.

For instructions on other available options for running your mail, see Chap- ter 4, Running Mail in this guide.

• Be sure you have checked Chapter 2 - Meet the DM1000 of this guide for details on the types of mail the system accepts, the types that can be run along the mailpath, and the types that require a tape.

• Adjust the light mail/postcard selection knob or the ment knob for envelope thickness (located under the cover). The label on the knob shows the settings.

• If you are using presealed envelopes, make sure you press the key on the IntelliLink Control Centre and select Sealer off or the envelopes will stall.

Press the Mode key on the IntelliLink Control Centre.

2. Select

3. Place the piece of mail on the scale.

4. Press the

5. Place the piece of mail on the feed deck and and press the

Attached Scale.

Class key and select the appropriate class of mail.

thickness adjust-

Seal

Start key.

While the machine processes the mail, the screen:

• displays status of the current job

• instructs the operator, if necessary: to insert the envelope to turn off the machine

• keeps a running count of processed mail, and

• displays errors, at which point the machine stops immediately.

SV61968 Rev. A 3-3

3 • Mail in a Minute

Printing a Postage Tape

For packages or mail thicker than 3/4 inch you must print a postage tape. To use this feature you must calculate the amount of postage required using the internal rating feature. You can easily determine this using a scale.

1. Turn on the machine.

2. Make sure the date on the main screen is the same as the date you are providing the mail to the Post Office. If it isn’t, see Chapter 5 -

Mailing System Set Up.

3. Press the

4. Select weight of your mail piece.

• If you select Manual Weight Entry, key in the weight using the nu

meric keys.

• If you select Attached Scale, place the mail piece on the scale.

5. Press the Class key and select the class and any special services you want.

6. Move the “wet/dry” tape lever:

Mode key on the IntelliLink Control Centre.

Attached Scale or Manual Weight Entry if you know the

Dry Tape Setting Wet Tape Setting

• down for dry tapes or pressure-sensitive tapes,

• up for wetting gummed tapes.

7. To print one tape, press the

To print multiple tapes, press the

of tapes (1-100) you want. Press the Tape key.

The DM1000 ejects dry tapes until the number you entered is reached.

The machine won’t print another wet tape until you remove the previous one. This prevents tapes from sticking to each other.

8. Remove tapes from the tape exit on the right side of the machine. For instructions on other ways of running your mail, see Chapter 4 -

Running Mail.

Tape key.

Clear key and then enter the number

SV61968 Rev. A3-4

DM1000 Operating Guide

Test Print/Zero Dollar Indica

From time to time you or a Pitney Bowes Service Technician may want to conduct a test print to determine if your DM Series print mechanism is operating correctly. We recommend that you use the Test Print or Zero Dollar Indicia so that you do not waste your postage funds. The following procedure outlines how to process a Test Print:

1. Select

2. Select Manual Weight Entry

3. Key in 0 g.

4. Select

5. Place mail piece in the feed deck.

6. Press

Mode.

Dom Std Letter Class.

Start on the IntelliLink Control Centre.

SV61968 Rev. A 3-5

Running Mail4

Chapter Contents

Navigating Hints ...............................................4-3

Applying Postage and Running Mail.................4-4

Determining the Correct Mode .........................4-5

Preparing Your Mail ..........................................4-7

Running Your Mail and Tapes.........................4-10

Selecting or Deselecting an Account to

Print Postage ..................................................4-18

Other Class Requirements .............................4-19

Selecting Meter Stamp Options: ....................4-20

Adding Postage or Correcting Postage ..........4-23

Advancing the Date ........................................4-25

Processing a Statement of Mailing or

Manifest Payment ...........................................4-27

Clearing the Batch Count ...............................4-28

SV60957 Rev. DSV60957 Rev. DSV61968 Rev. A

DM1000 Operating Guide

Navigating Hints

• The maximum number of options displayed is 5. To view more options press the down arrow key.

• You select numbered options by pressing the screen key next to the option or by pressing the corresponding number on the numeric keyboard.

• Press the Clear key to go back one screen or more, to clear an entry or return to the “Ready” screen. Pressing the left arrow key returns you to the main screen.

• Other selection navigation or help information appears at the bottom of the screen. Also, check for messages next to the arrow keys on the bottom right of the screen.

• The DM1000 has an Auto-On feature that allows you to process mail without pressing the start button after you place mail on the feed deck. The IntelliLink™ Control Centre advises you of the mailing stage you are in.

Sample Screen

Select Mode

1. WOW - Weigh on the Way

2. Weigh First Piece

3. Differential Weighing

4. Manual Weight Entry

5. Attached Scale

Screen Options

Home

Note: Features/Services may vary by model and or country.

SV61968 Rev. A 4-3

Arrow Keys and Help Information

4 • Running Mail

Applying Postage and Running Mail

To apply postage and run mail on the DM1000, follow the procedures listed here.

You must follow procedures 1 and 2 before you run mail through the system and apply postage. If you are using standard, BUDGET MANAGER™, or Business Manager accounting, you must also follow procedure 4.

Follow the other procedures listed here as needed.

Determining the Correct Mode for your specific job.

Preparing Your Mail. Getting your mail ready for the DM1000™

Series Digital Mailing System.

Running Your Mail and Tapes. Using the selected mode to run

mail.

Selecting or Deselecting an Account to Print Postage. Refer to

this section if your system uses accounting.

Other Class Requirements. International and Postal Code/Zones

Selecting Meter Stamp Options. This section describes how to

change the elements printed on your piece of mail or tape.

Adding Postage/Correcting Postage. This section tells you how

to add more postage on a piece of mail.

Advancing the Date. This section tells you how to change (ad-

vance) the date on a piece of mail.

Processing a Mailing/Manifest Payment. This section tells you

how to print a digital indicia to evidence payment for parcel shipments or bulk mailings that are documented in a Statement of Mailing or Manifest.

Clearing the Batch Count. Refer to this section if you want to

clear or reset the number of pieces of mail processed by your system.

SV61968 Rev. A4-4

DM1000 Operating Guide

Determining

the Correct Mode

Feeding Mail or Printing Tape?

1. If your mailpiece requires no application of postage, see Chart C on the following page to choose your mode.

2. If your mailpiece requires postage, you must determine if you can print directly on your mail.

You can feed mail if your pieces of mail are:

• under 3/4in. thick.

• over 3-1/2 in. x 5 in. or under 13 in. x 15 in.

• not too thin (such as fliers, or Tyvek air mail and onion skin envelopes) to pass through the feeder.

• of a size which meets the requirements for mail feeding listed in

Chapter 2- Meet the DM1000.

3. If your mail meets the above requirements for feeding, select the appropriate mode from chart A below.

4. If your mail does NOT meet the requirements for direct printing, you MUST print a postage tape. Select the applicable postage mode from chart B on the following page.

Chart A – Printing on Mail

If: Use this Mode:

You do not know the weight of your piece of mail.

Pieces of mail are different weights, but fall within the size guidelines listed. Under 1 lb. and under 13 in. x 13 in.

Your pieces of mail vary in types, sizes, and/ or weights.

All pieces of mail are identical. Weigh First Piece (Used only with

envelopes) or too fragile (such as

Attached Scale

WOW* (Weigh-on-the-Way) A purchasable option. Not in all Systems.

Differential Weighing* A purchasable option. Not in all Systems.

WOW)

Note: Features/Services may vary by model and or country.

SV61968 Rev. A 4-5

4 • Running Mail

Determining the Correct Mode

continued

Chart B – Postage Tape Modes

If: Use this Mode:

You do not know the weight of your piece of mail.

You have several pieces of mail and you do not know their postage.

You know the weight. Manual Weight Entry Your pieces of mail vary in types, sizes,

and/or weights.

Attached Scale A purchasable option. Not in all Systems.

Attached Scale-AutoTape A purchasable option. Not in all Systems.

Differential Weighing

Note: Features/Services may vary by model and or country.

Chart C – Mailpiece Modes with NO Postage Application

If: Use this Mode:

You only want to seal the envelope. Seal Only (No Printing) You want to print the date or time on

incoming mail for record keeping.

Time and Date Stamp

Note: Features/Services may vary by model and or country.

SV61968 Rev. A4-6

DM1000 Operating Guide

Preparing

Your Mail

About Running Mail

If you intend to run pieces of mail, read About Running Mail below. If you are going to print postage tapes, read About Printing Postage Tapes on page 4-8.

Then, proceed to section 3 Running Your Mail and Tapes.

• Be sure you have checked

Chapter 2-Meet the DM1000 in this guide for details on the types of mail the system accepts, the types that can be run along the mailpath, and the types that require a tape.

• Sort mail by account and by envelope size, placing the largest, heaviest pieces on the bottom.

• Adjust the light mail/postcard selection knob (located under the cover). Turn to the left for postcards and light mail or to the right for all other mail.

•

Adjust the thickness adjustment knob for envelope thickness. The label on the knob shows the settings.

Setting 1 is best for thin mail or thick mail. Setting 3 is best for most business

envelopes.

If mail is not processing correctly in

Settings 1 or 3, adjust the thickness knob to the next settings – 2 or 4.

The number shown at the right side of the

label determines setting position. In the diagram to the right, the machine setting

Thickness adjustment knob

Light mail/ postcard selection knob

is 1.

• If you are doing a large mail run, verify that you have sufficient funds in your IntelliLink Control Centre. If you do not have enough funds, see Chapter 6, Adding Postage in this guide.

• Place mail on feed deck (maximum height is 7 inches and maximum weight is 5 lbs) with the address side up and with the up-

Thickness adjustment knob

per edge of the envelope against the rear feed wall. The mail stack can consist of mail of different sizes and flap orientation, however, smaller mail should be placed on top of the stack and larger pieces at the bottom.

SV61968 Rev. A 4-7

4 • Running Mail

Feeding Mail

Sealing Mail

• If you have AutoStart enabled, do NOT place the mail on the deck until you have made all your selections and are ready to run mail.

• Do not lift any of the covers on the mailing system while the system is printing or the system stops printing.

• When printing a digital indicia, you can run sealed flap, open flap and closed flap mail in the same job run. However, when sealing, you can run in the same batch only envelopes with:

• open and closed flaps, or

• open flaps and already sealed flaps

IMPORTANT: You cannot run closed flap and already sealed envelopes together. The system will rip the already sealed envelopes.

• To seal and print:

1. Press the Seal Key.

2. Select Seal and Print.

3. To seal and print:

•

open flaps, closed flaps or a combination of the two,

select: Flaps are both Open and Closed.

•

open flaps, already sealed flaps or a combination of the two, select: Flaps are Open and Nested.

• To seal only:

1. Press the Seal Key.

2. Select Seal and Print. Do NOT run already sealed pieces in this mode.

• If the flap depth of your envelope is more than 2 3/4”, you must open the flap and place it between the feed deck and the rear feed deck wall.

Stacking Mail

• Remove mail from the stacker when full.

Drop Stacker holds up to 200 envelopes. Power Stacker hold up to 800 envelopes. The system pauses processing when the stacker

is full and restarts after you empty the stacker.

SV61968 Rev. A4-8

DM1000 Operating Guide

About Printing Tapes

The DM1000 is designed to use gummed tape or a special pressure sensitive adhesive tape made exclusively for it. You cannot print postage tapes in the Seal Only, WOW, or Weigh First Piece modes.

To print one tape,

you simply press the Tape key instead of placing mail

on the deck.

To print more than one tape,

use the numeric keys to type in the number of tapes you want, then press the Tape key. The tapes exit into the stacker on the right side of the mailing system. You can request up to 50 tapes at a time.

To moisten gummed tape,

move the “wet/dry” tape lever up.

• Wet tapes exit one at a time. The machine pauses for you to remove

each wet tape before it prints and ejects another one.

• If you do not remove wet tape within the required time, the machine

stops. Remove the tape and press the Start button to continue.

• If you use wet tapes make sure you have enough E-Z Seal

in the

bottle.

For dry tapes or pressure-sensitive tapes,

move the “wet/dry” tape le-

ver down.

WARNING! Use only fresh rolls of Pitney Bowes tape to avoid distortion or stalls in the mechanism and possible loss of postage.

Do not lift any of the covers on the mailing system while the system is printing or the system will stop printing.

SV61968 Rev. A 4-9

4 • Running Mail

Running

Your Mail and Tapes

The following pages contain all the modes available on the DM1000 mailing system. You have, by now, already decided which mode you will be using. Follow the steps for your mode exactly. Watch the screen for instructions and warnings.

While the machine processes the mail, the screen:

• displays status of the current job,

• instructs the operator, if necessary:

• to insert envelope

• to turn off machine

• keeps a running count of processed mail, and

• displays errors, at which point the machine stops immediately.

SV61968 Rev. A4-10

DM1000 Operating Guide

Mode: Weigh-On-TheWay

A purchasable option.

Note: Features/Services may vary by model and or country.

Use the WOW mode when:

• You do not know the weight of the pieces of mail.

• The pieces of mail are of different weights.

• You want to run mail quickly.

• Your machine has the WOW feature.

The Weigh-On-the-Way (WOW) feature increases productivity by weighing the piece of mail and applying the correct postage as it travels through the mailing machine.

WARNING! Do not lean on or disturb the system while it is processing mail in the WOW mode; it will affect the amount of postage applied to the mail.

How To Run Mail in the WOW Mode

1. Press the Mode key.

2. If the WOW mode is not listed, select Weighing Options.

3. Select

4. Press the

5. Select the appropriate class from the ones displayed.

6. If necessary, select a special service.

7. Press

press the Enter key to confirm the class.

8. If required, select an account by pressing

ing the prompts. (For further details, see Selecting/Deselecting an Acount to Print Postage.)

9. If necessary, adjust the thickness adjustment knob and the light

mail/postcard selection knob.

10. Press

11. Place the mail on the feed deck; press

WOW.

Class key to select a class.

Enter. Even if you do not choose a special service, you must

Account and follow-

Seal key and select your sealing option.

Start to begin the mail run.

NOTE: Because both a weight and class selection are required to calcu-

late the appropriate postage amount for the mail piece, the postage value displayed on the IntelliLink Control Centre will not register a postage rate until the mail piece is fed through the Weigh-on-the-Way system. As the system feeds your mail, the IntelliLink Control Centre will display the postage value.

SV61968 Rev. A 4-11

4 • Running Mail

Mode: Weigh First Piece

Use the Weigh First Piece mode if:

• You do not know the weight of your mail.

• All mail is identical.

The machine weighs only the first piece and processes the remaining identical mail at the same postage rate.

How to Use Weigh First Piece

1. Press the Mode key.

2. If the Weigh First Piece mode is not listed, select Weighing

Options.

3. Select Weigh First Piece.

4. Press the

5. Select the appropriate class from the ones displayed.

6. If necessary, select a special service.

7. Press

press the Enter key to confirm the class.

If required, select an account by pressing Account and following the prompts. (For further details, see Selecting/Deselecting an Acount to Print Postage.)

9. If necessary, adjust the thickness adjustment knob and the light

mail/postcard selection knob.

10. Press the

11. Place the mail on the feed deck, (see Preparing Your Mail in this

chapter.) Press Start to begin the mail run.

Class key to select a class.

Enter. Even if you do not choose a special service, you must

Seal key and select your sealing option.

NOTE: Because both a weight and class selection are required to calcu-

SV61968 Rev. A4-12

DM1000 Operating Guide

Mode: Differential Weighing

Note: Features/Services may vary by model and or country.

Use the Differential Weighing mode if:

• You have mail that cannot be processed in the WOW mode.

• You have mixed mail of different sizes and weights.

• You have an attached scale.

When using differential weighing, you place all the mail on the scale at once, then remove each piece, one at a time. The system calculates the postage for each piece of mail as you remove it from the scale and applies the postage to the piece as it goes through the mailing system.

Each piece of mail must weigh at least as much as the Differential Weigh Trip Weight that was previously set. See Scales/Rates, Differential Weigh Trip Weight in Chapter 5 - Mailing System Setup. If you remove a piece of mail which does not meet the minimum weight, the scale does not recognize the removal of the piece of mail.

If you mistakenly remove more than one piece of mail, put all of it back on the scale. If you only put one piece back on, the system will not print the correct postage.

How to Use Differential Weighing

1. Set the scale to zero by pressing the Menu key, then selecting Zero

Scale.

2. Press the

3. If required, select an account by pressing Account and following the

prompts. (For further details, see Selecting/Deselecting an Acount to Print Postage.)

4. If printing on a piece of mail, press the

sealing option.

If printing on a piece of tape, move the tape lever up for wet tape and

down for dry or pressure-sensitive tape.

5. Press the

6. Select Differential Weighing. The system prompts you to place the

mail on the scale.

7. Place the mail on the scale. Once you place the mail on the scale, the

system displays the following prompt:

Print tapes automatically On or Off

8. To automatically print a tape when you remove each piece of mail,

select On.

Class key to choose a class if you have not done so.

Seal key and select your

Mode key.

SV61968 Rev. A 4-13

4 • Running Mail

To print on a piece of mail, select Off. Remove each piece of mail from

the scale, place on feed deck, press Start key.

When you remove the last piece of mail from the scale, the system

asks you if you want to print postage.

9. If the last item you remove from the scale is a mail container, select No.

Mode: Manual Weight Entry

Note: Features/Services may vary by model and or country.

Use the Manual Weight Entry mode if:

• You know the weight of your piece of mail.

• You want to know the price of postage.

How To Enter Weight Manually

1. Press the Mode Key.

2. Select Manual Weight Entry

3. For Imperial weight: • Enter number of pounds.

• Press the Right Arrow key to enter the

number of ounces. For Metric weight: • Enter number of kilograms.

• Press decimal (.) then numbers to add

grams. For example: 1 kg + 50 g would be entered 1.050.

4. Press

5. Press the Class key to choose a class if you have not done so.

6. If necessary, select a special service.

7. Press press the Enter key to confirm the class.

If required, select an account by pressing Account and following the prompts. (For further details, see Selecting/Deselecting an Acount to Print Postage.)

9. If necessary, adjust the thickness adjustment knob and the light mail/ postcard selection knob.

10. If printing on a piece of mail, press the sealing option.

If printing on a piece of tape, move the tape lever up for wet tape and

down for dry or pressure-sensitive tape.

11. If printing on a piece of mail, place the mail on the scale, then it from the scale and place on feed deck; press Start to begin the mail run.

To print tape, press the

Enter.

Enter. Even if you do not choose a special service, you must

Seal key and select your

remove

Tape key.

SV61968 Rev. A4-14

DM1000 Operating Guide

Mode: Attached Scale

Use the Attached Scale mode if:

• You have a package that cannot go through the machine.

• You want to know the weight of an envelope that you want to run through the machine.

The external scale is optional equipment that can be used with or without tapes.

How to Use the Attached Scale

1. Press the Mode key.

2. Select

3. Press the

4. If necessary, select a special service.

5. Press press the Enter key to confirm the class.

6. If you want to charge this postage to an account, select follow the prompts. (For further details, see Selecting/Deselecting an Account to Print Postage.)

7. If necessary, adjust the thickness adjustment knob and the light mail/ postcard selection knob.

8. If printing on a piece of mail, press the ing option.

If printing on a piece of tape, move the tape lever up for wet tape and

down for dry or pressure-sensitive tape.

9. If printing on a piece of mail, remove piece of mail from the scale, place on feed deck; press Start to begin the mail run.

To print tape, press the

Attached Scale. The Attached Scale Mode screen appears.

Class key to choose a class if you have not done so.

Enter. Even if you do not choose a special service, you must

Account and

Seal key and select your seal-

Tape key.

SV61968 Rev. A 4-15

4 • Running Mail

Mode: Attached Scale – AutoTape

Use the Attached Scale-AutoTape if:

• You are processing several pieces of mail and need to weigh the mail and print tapes.

The AutoTape mode is designed to save you time when you have several pieces of mail that need to be weighed as well as have tapes printed. In this mode each time a new weight is placed on the attached scale, a tape with the correct postage automatically prints out.

How To Run Mail in the Attached Scale-AutoTape Mode

1. Verify that the Trip Weight value is correct or change if necessary. Each mailpiece must be no less than this value. (See Chapter 5 - Mail- ing System Setup, Setting up the Scale and Selecting Rates).

2. Check that the AutoScale feature set to On (See System Setup, Setting up the Scale and Selecting Rates).

3. Press the

4. If the Attached Scale-Auto Tape mode is not listed, select Weighing

Options

5. Select

The

6. Press the than one carrier is available for the class you select, use the right arrow key to compare the rates.

If required, select an account by pressing Account and following the prompts. (For further details, see Selecting/Deselecting an Acount to Print Postage.)

8. Move the tape lever up for wet tape and down for dry or pressure-sensitive tape.

9. Place each piece of mail, one at a time, on the scale. The system prints a tape each time you place another piece of mail on the scale.

Mode key.

Attached Scale-AutoTape.

Print Tape Automatically screen appears.

Class key to choose a class if you have not done so. If more

Chapter 5 - Mailing

SV61968 Rev. A4-16

DM1000 Operating Guide

Mode: Time and Date Stamp

Note: Features/Services may vary by model and or country.

Use the Time and Date Stamp mode if:

• You want to print the current time and date on incoming mail for record keeping.

When you use the Time and Date Stamp the sealer automatically turns off.

How To Use Time and Date Stamp Mode

1. Press the Mode key.

2. Select Time and Date Stamp.

3. Select Print Time and Date Stamp.

4. If necessary, adjust the thickness adjustment knob and the light mail/postcard selection knob.

5. Place the mail on the feed deck.; press

Start to begin the mail run.

Mode: Seal Only (No Printing)

Time and Date Stamp

Use Seal Only-No Printing mode if:

• You only want to seal envelopes and not apply any postage. You may use this feature even if there is no tape or postage in the machine.

How To Run Seal Only– No Printing

1. Press the Mode key. Select Seal Menu, then Seal Only.

OR Press the

2. If necessary, adjust the thickness adjustment knob and the light mail/ postcard selection knob.

3. Place the mail on the feed deck; press

Seal key and select Seal Only.

Start to begin the mail run.

SV61968 Rev. A 4-17

4 • Running Mail

Selecting or

Deselecting an Account to Print Postage

How to Select An Account to Print Postage

1. Press the Accounts key. The system lists your accounts.

2. To view more accounts, choose one of the following options:

• Use the

• Using the numeric keyboard, enter the account number and follow prompts.

• Using the alpha keyboard, enter the account name.

3. Select the account you want to use to charge postage.

If the account is password protected, you are prompted to enter the

password.

4. Enter the password.

The system displays the main screen showing the account name/num

ber as well as any subaccount or sub-subaccount names.

If you pressed

None selected appears on the main screen.

For example, if you have a top-level account named Engineering with a subaccount named Mechanical, the following account name

appears in the display:

Engineering Mechanical The lowest account name (in this case

that is charged.

5. Press

Arrow key to scroll through accounts as necessary.

None, the system deselects the current account and

Mechanical) is the account

Enter.

SV61968 Rev. A4-18

DM1000 Operating Guide

Other Class

Requirements

Code/Zone Codes

Note: Either Code or Zone is used depending on Country.

Selecting a Country

If you are sending mail out of the country, you may select the desired country by scrolling the list using the arrow keys, or by typing in the country using the letter keys. You may also type in the first letter of the country; a list of countries beginning with that letter appears.

How To Select a Country

1. Press Class.

2. Select an international class and service (if applicable) and a list of countries appears.

3. You may scroll the countries using the up and down arrow keys or you can type in the first letter or letters of the country where you are sending the piece of mail. (If you know the country code you may type it in.)

Either the country or a list of countries beginning with the same

letter(s) appears.

4. Select the country you want.

If you are using an external scale to weigh mail, depending on the class and weight, you may need to enter a Code or Zone to calculate the postage. For the latest Code/Zone information contact your local post office.

• If you do not know the zone, type in the Code and the machine con verts it to the proper zone.

• If you know the zone, you may type it in directly using the number keyboard.

• Do not enter the zone if you are in the WOW mode; it will only take a Code.

How To Enter a Code or a Zone

1. Using the alpha or number keypad, enter Code or the number of the zone when the system prompts you.

2. Press Enter.

SV61968 Rev. A 4-19

4 • Running Mail

Selecting

Meter Stamp Options

The Meter Stamp Options selection allows you to change the elements printed on your piece of mail or tape.

The list of options that displays depends on the model number of your mailing system and or your country. The possible options are:

•

Date

• Advertisements

• Print Position

• Multiple Tapes If you select Date under Meter Stamp Options, your options may include:

• Print entire date

• Don’t print date

• Print only month and year

• Advance the date

• Reset to today’s date

How to Advance or Omit Printing the Date/Day

1. Press Menu Key.

2. Select

3. Select 4 Select the option you want for printing the date.

5. Follow screen instructions to complete your selection.

Meter Stamp Options. Date.

Meter Stamp Options: Piece ID Number

For international use only.

SV61968 Rev. A4-20

DM1000 Operating Guide

Meter Stamp Options: Advertisements

If you would like an advertisement to appear on your piece of mail, you may select one that is installed in your machine.

If no advertisements have been installed, enabled, or downloaded from an art card, this option does not appear.

How to Select or Deselect an Advertisement

1. Press the

2. Select Meter Stamp Options

3. Select

4. To add an advertisement use the screen menu key to select one of the advertisements displayed. To deselect an advertisement, just select a new one.

5. Press the

Advertisements included with your system.

Menu key.

Ad/Message

Start key. The advertisement appears on the screen.

Sample Digital Indicia with Advertisements.

SV61968 Rev. A 4-21

4 • Running Mail

Meter Stamp Options:Print Position

Future Option

Use this feature to move the position of the digital indicia away from the right edge of the envelope. Some countries’ postal services require this repositioning of the digital indicia.

When you change the print position, the digital indicia prints in the new position for all mail runs, until you select another position.

How to Select the Meter Stamp Position

1. Press the Menu key.

2. Select Meter Stamp Options

3. Select the Print Position

4. Use the positions (1-9, where 1 is closest to the right edge).

NOTE: To achieve maximum readability at the post office, we strongly advise that you do not change the default value set when the machine is shipped to you. Call your local post office of visit the Canada Post web site at www.canadapost.ca if you need more information.

left and right arrow keys to switch between the possible

option that is appropriate for your country.

SV61968 Rev. A4-22

DM1000 Operating Guide

Adding

Postage or Correcting Postage

If you do not have the correct postage on a piece of mail, you can add more postage directly on a piece of mail. If you prefer, you can print the corrections on at a tape instead and then apply it to the piece of mail.

To add more postage

1. If you are printing more postage on an envelope and if the envelope is sealed, press the Mode key and select Sealer Off. If you are printing on a tape, go to step 3.

2. From the Normal Preset screen select Custom Presets, then select

Correction..

3. The display will return to the Normal Preset screen and Correction will appear in the Advertisement Display area of the screen.

4. Select

Correct which will take you to the screen displayed below:

Class, then select Other Payment, and then select Postage

Clearing the Batch Count

If you keep track of the number of pieces of mail you process for each job or mail run, you may want to clear the batch count at the end of a run or just before starting a new run. The batch count appears on the display in the lower right corner.

To clear the batch count:

1. Press the

2. The “View Funds” screen appears.

3. Press the right arrow key to clear the batch count.

4. If you have specified that a supervisor password must be entered to clear the batch count, you are prompted to enter the password now.

Enter the password and press the Enter key.

Funds key.

SV61968 Rev. A4-28

Mailing System Set Up5

Chapter Contents

Navigating Hints ...............................................5-3

Setting the Display Language...........................5-5

Adjusting Display Contrast ..............................5-5

Setting the Date and Time of Day ....................5-6

Setting Up a Supervisor Password ...................5-7

Setting Up a Lock Code....................................5-8

Setting Up the Scale and Selecting Rates........5-9

Setting Up Postage By Phone® ......................5-12

Adding an Optional Printer .............................5-14

Configuring High/Low Funds Warnings ..........5-14

Configuring Low Ink Warning .........................5-15

Configuring System Timeouts ........................5-15

Setting Up Scheduled Calls to Pitney Bowes .5-18

Defining Custom Presets ................................5-19

Feature Code Enabling...................................5-23

Taking the IntelliLink Control Centre

Out of Service .................................................5-23

Configuring the Optional Barcode Scanner ....5-24

SV60957 Rev. DSV60957 Rev. DSV61968 Rev. A

DM1000 Operating Guide

Navigating Hints

• The maximum number of options that display is 5. To view more options, press the down arrow key.

• You can select a numbered option either by pressing the screen key next to the option, or by pressing the corresponding number on the keyboard and pressing the Enter key.

• To go back one screen or more, clear an entry, or return to the Ready screen, press the Clear key. Pressing the left arrow key returns you to the main screen.

• Other selections or navigation or help information appears at the bot tom of the screen. Also, check for messages next to the arrow keys on the bottom right side of the screen.

Select Preset

0. Normal

1. Available

Screen Options

2. Available

3. Available

4. Available

Home

More Modes

Sample Screen

Set Up Presets

Arrow Keys and Help Information

SV61968 Rev. A 5-3

5 • Mailing System Setup

The following is a list of the setup procedures. Depending on your requirements, you may need to follow all or only some

of the procedures listed here.

NOTE: Features/Serices may vary by model and or country. For details on each procedure, refer to the section number indicated here.

1 2 3

Setting the Display Language

Adjusting the Display Contrast Setting the Date and Time of Day Setting up a Supervisor Password Setting up a Lock Code

Setting up the Scale/Selecting Rates

Setting up Postage By Phone

Adding the Optional Printer

Configuring High and Low Funds Warnings

Configuring Low Ink Warnings

Configuring System Timeouts

Setting up Scheduled Calls to Pitney Bowes

Defining Custom Presets

Feature Code Enabling

Taking the IntelliLink Control Centre Panel Out of Service

Configuring the Optional Barcode Scanner

SV61968 Rev. A5-4

DM1000 Operating Guide

Setting the

Display Language

Note: Features/Serices may vary by model and or country.

Adjusting

Display Contrast

Note: Features/Serices may vary by model and or country

SET UP

• Basic Settings

• Presets

• Account Set Up

• Change Language

• Phone Set Up

• Time of Day

• Updates and Add-Ons

• Scale/Rates

• Take Meter Out of Service

SELECT OPTION

• Meter Stamp Options

• Set Up

• Zero Scale

• Adjust Display Contrast

• Maintenance

• Turn Features On

Depending on the model of your mailing system, you may be able to set the display to any of the following languages:

• English

• Espanol

• Francais To change the language of the display:

1. Press the

2. Select

3. Select

4. Select the language you want to ap pear in the display.

5. Screen returns to Select Setup; press left arrow to exit Set Up

You can adjust the contrast of your display and set the volume of the speaker on your mailing system.

To adjust the contrast level of your display:

1. Press the

2. Select Adjust Display Contrast.

3. Use the left or right arrow keys on the Control Centre to select the contrast (1 - 9) that you want. The screen updates to the new setting.

4. Press the setting.

Menu key.

Set Up. Change Language.

Menu Key.

Enter key to save this

SV61968 Rev. A 5-5

5 • Mailing System Setup

Setting the

Date and Time of Day

Note: Features/Serices may vary by model and or country.

If your mail is picked up at a certain time each day, you can set your system to advance the date at the mail pickup time.

NOTE: The date on the digital indicia should correspond to the date when

your mail goes to the post office.

If you enter an invalid time or date, the system beeps and the screen displays the message: Invalid Time.

To adjust the time and enter date advance:

1. Press the

2. Select

3. Select Time of Day

4. You can select: Current Time Date will advance after

Daylight Saving

5. For Current Time or Date will advance after and date. Use the right arrow key to toggle between AM and PM. You do not need to enter the colon (:) between hours and minutes.

Press

left arrow key.

6. To turn the Daylight Saving menu key.

To exit the Daylight Saving mode, press the

Menu key.

Set Up.

, enter the correct time

Enter to accept the time. To return to the main screen, press the

mode on or off, select the appropriate

left arrow key.

SV61968 Rev. A5-6

DM1000 Operating Guide

Setting Up a

Supervisor Password

Note: Features/Serices may vary by model and or country.

You can limit access to the following operations by creating a supervisor password.

• Adding Postage

• Clearing Batch Information (the number of pieces of mail your system processes)

• Setting up Scale/Rates

Whenever you perform any of these operations, the system prompts you for the password.

To create a supervisor password:

1. Press the Menu key.

2. Select

3. Select Supervisor Set Up

4. Select Edit existing password. The system prompts you to enter the password and then confirm it. Passwords are case-sensitive and must be at least 4 characters or digits long.

Set Up, then select Basic Settings.

(or Add) Supervisor Password to create or change an

To password protect an operation:

1. Press the Menu key.

2. Select

3. Press the

4. Select the option that corresponds to the operation you want to pass word protect. The options are:

a.) Refill b.)

Clear Batch – select this to require a password before you can clear the batch count information from the system. The batch count corresponds to the number of pieces of mail processed by the system.

c.)

Scale/Rates – select this to require a password before you can modify any of the Scale/Rates features.

See Section 6.

Set Up, then select Basic Settings.

down arrow and select Supervisor Set Up.

– select this to require a password for adding postage.

SV61968 Rev. A 5-7

5 • Mailing System Setup

Setting

Up a Lock Code

Note: Features/Serices may vary by model and or country.

Use the Lock Code option to enter a four-digit password to prevent unauthorized use of your postage meter.

1. Press the

2. Select

3. Select a.)

Lock Code - On/Off

b.)

Change Lock Code

If this is the first time you are setting up a lock code,

to the Lock Code selection.

4. Select system prompts you to confirm it.

As soon as you confirm the code,

selection.

5. Press the

6. To activate the system lock, press the Control Centre.

Menu key. Set Up, then select Basic Settings. Lock Code and two options are displayed:

Off appears next

Lock Code and enter a four digit code. Press Enter and the

On appears next to the Lock Code

Clear key or the left arrow to exit and set the lock code.

Lock button on the IntelliLink

SV61968 Rev. A5-8

DM1000 Operating Guide

Setting

Up the Scale and Selecting Rates

Note: Features/Serices may vary by model and or country.

Scale/ Rates:Attached Scale Motion Setting

Note: Features/Serices may vary by model and or country.

SCALE/RATES SET UP

• Attached Scale

• Autoscale

• Diff Weigh Trip Wt

• Location Code

• Autoclear

• Clear Zone/New Class

• Code/Zone Prompt

• Discount Code

• Confirm Svc Barcode Prompt

This option appears only if you have an integrated scale or an attached external scale connected to your mailing system.

Use this option to select how much time your system allows the scale to settle (Normal or Adjust for Motion).

Select Adjust for motion if your mailing system is in an environment subject to vibrations, such as near air-conditioning vents or closing doors. If you select this, the scale requires more time to settle.

1. Press the the down arrow key and select Scale/Rates.

2. If you have set up a supervisor password, you are prompted to enter the password.

3. Select

4. Press the screen key for the toggle between Normal and Adjust for Motion.

5. Press the

Menu key on the Control Centre and select Set Up. Press

Attached Scale. The Vibration Setting screen displays.

Enter key to accept.

This section describes how to set up a scale and select rates for your mailing system.

1. To access the scale/rates options, press the Menu key on the IntelliLink Control Centre and select Set Up from the main screen. Press the down arrow key and select Scale/Rates.

2. If you have set up a supervisor pass word for Scale/Rates, you are prompted to enter the password.

The list of options that displays de

pends on the model number of your mailing system. All of the options are listed in the menu at left.

Attached Scale selection in this screen to

Scale/ Rates:AutoScale

Note: Features/Serices may vary by model and or country.

SV61968 Rev. A 5-9

You can set AutoScale to On or Off.

• Select

• Select If you disable this feature and your system has an attached scale, you

need to select the Attached Scale mode when placing mail on the scale if you want your system to weight the mail and calculate postage. Refer to Chapter 4 – Running Mail in this guide.

1. Press the the down arrow key and select Scale/Rates.

On to enable the AutoScale feature.

Off to disable this feature.

Menu key on the Control Centre and select Set Up. Press

5 • Mailing System Setup

Scale/Rates: AutoScale

Continued

Scale/ Rates:Differential Trip Weight

Note: Features/Serices may vary by model and or country.

2. If you have set up a supervisor password, you are prompted to enter the password.

Press the screen key for the AutoScale selection to toggle between On and Off.

4. Press

Use this option to set the minimum weight that a piece of mail must weigh in order to use the differential weighing mode to print postage on a tape or on a piece of mail. For more information on differential weighing, refer to the Select the Postage Mode section in Chapter 4 - Running Mail in this guide.

1. Press the the down arrow key and select Scale/Rates.

2. If you have set up a supervisor password, you are prompted to enter the password.

3. Select the Diff Weigh Trip Weight to enter the trip weight.

4. Press the

Clear or press the left arrow to exit.

Menu key on the Control Centre and select Set Up. Press

option and use the numeric keypad

Enter key to set the weight.

Scale/ Rates:Location Code

Note: Features/Serices may vary by model and or country.

Scale/ Rates:Autoclear

Note: Features/Serices may vary by model and or country.

Use this option to enter your geographical location code. You must enter this code so that your mailing system can calibrate (set to zero) the scale correctly.

1. Press the

the down arrow key and select Scale/Rates.

2. If you have set up a supervisor password, you are prompted to enter the

password.

3. Select Location Code

code supplied by Pitney Bowes.

Press the

4. Press

Use this option to specify how you want your mailing system to clear Zone/Code and Class information when you add a new piece of mail to the scale.

1. Press the

the down arrow key and select Scale/Rates.

2. If you have set up a supervisor password, you are prompted to enter the

password.

3. To clear Class information, select Class set to None when new mail

piece is placed on scale.

4. To clear the Zone information, select Zone is cleared when new mail

Menu key on the Control Centre and select Set Up. Press

and then use the numeric keypad to enter the

Help key for a list of codes.

Enter.

Menu key on the Control Centre and select Set Up. Press

SV61968 Rev. A5-10

piece is placed on scale.

5. Press

Enter.

DM1000 Operating Guide

Scale/ Rates:Clear Zone if New Class

Note: Features/Serices may vary by model and or country.

Scale/Rates: Code/Zone Prompt

Note: Features/Serices may vary by model and or country.

If you enable this option then the current zone information clears if you select a new class.

1. Press the

the down arrow key and select Scale/Rates.

2. If you have set up a supervisor password, you are prompted to enter

the password.

3. Select

4. Press

If the class and weight of your mail requires you to provide a destination Postal Code or Zone code, select this option to enter a Postal or Zone code.

1. Press the

the down arrow key and select Scale/Rates.

2. Select Code/Zone prompt.

3. If you prefer to enter Postal codes all the time when you are running

mail, select Postal Code.

If you prefer to enter Zones all the time when you are running mail,

select Zone.

4. If you use both Codes and Zones when running mail, select

Menu key on the Control Centre and select Set Up. Press

Clear Zone/New Class to toggle between On and Off.

left arrow to exit Set Up and accept change.

Menu key on the Control Centre and select Set Up. Press

Prompt.

Scale/Rates: Discount Code

Note: Features/Serices may vary by model and or country.

SV61968 Rev. A 5-11

Use this option to access discounted rates if available through the post office/carriers.

1. Press the

the down arrow key and select Scale/Rates.

2. If you have set up a supervisor password, you are prompted to enter

the password.

3. Select Discount Code

4. Enter the discount code provided by Pitney Bowes.

Menu key on the Control Centre and select Set Up. Press

5 • Mailing System Setup

Setting Up

Postage By Phone

Note: Features/Serices may vary by model and or country.

Phone Set Up: Account #

Note: Features/Serices may vary by model and or country.

Phone Set Up: Dialing Prefix

Note: Features/Serices may vary by model and or country.

PHONE SET UP

• Account #

• Dialing Prefix

• PB Phone #

• My Phone #

• Modem Type

• Modem String

• Diagnostics

Your Pitney Bowes representative uses this to set up your Postage By Phone® account when installing your mailing system. Your account number is supplied by Pitney Bowes when you order your system.

Do not change this unless you are directed to do so by Pitney Bowes.

If you need to dial a number in order to reach an outside line, use this option to enter that prefix number.

1. Press the

main screen, then select Phone Set Up.

2. Select Dialing Prefix

3. Use the numeric keypad to enter the number you need to dial to reach

an outside line, for example, 9.

4. Press the

Menu key on the Control Centre. Select Set Up from the

Enter key.

This section describes how to set up Postage By Phone® on your mailing system. It also includes advanced phone setup instructions for modifying individual phone connection parameters (user ID and password and server IP address).

To access the Postage By Phone® setup options, press the Menu key on the IntelliLink Control Centre, select Set Up from the main screen, and then select Phone Set Up.

All of the possible options are listed on the menu at left.

Phone Set Up: PB Phone #

Note: Features/Serices may vary by model and or country.

Use this option to enter the Pitney Bowes phone number that you use to add postage to your IntelliLink Control Centre.

1. Press the

main screen, then select Phone Set Up.

2. Select

representative.

3. Use the numeric keypad to enter the phone number you need to dial

to connect to Pitney Bowes to add postage, or select Reset to Factory Phone Number to change back to the number present when the system was delivered.

4. Press the

Menu key on the Control Centre. Select Set Up from the

PB Phone #. This number is supplied by your Pitney Bowes

Enter key.

SV61968 Rev. A5-12

DM1000 Operating Guide

Phone Set Up: My Phone #

Note: Features/Serices may vary by model and or country.

Phone Set Up: Modem String

Note: Features/Serices may vary by model and or country.

Phone Set Up: Diagnostics

Note: Features/Serices may vary by model and or country.

Use this option to enter your local phone number (the number to which you mailing system is connected).

1. Press the Menu key on the Control Centre. Select Set Up from the

main screen, then select Phone Set Up.

2. Select My Phone #.

3. Use the numeric keypad to enter your local phone number. Be sure

and include the area code with your number.

Also, use only digits and do not include spaces or dashes.

4. Press the Enter key.

The modem string is a series of numbers and letters that the modem transmits when it calls Pitney Bowes. This string is entered by your Pitney Bowes customer service representative.

CAUTION: If you enter this screen, do not press the Clear key or you will clear the modem string entered by your Pitney Bowes representative.

This option allows you to modify individual phone connection parameters.

CAUTION: Changing these parameters may result in errors when trying to contact Pitney Bowes. Contact your Pitney Bowes representative or call for information if you are not sure. Refer to the Contact List at the beginning of this guide for the phone numbers.

1. Press the Menu key on the Control Centre. Select Set Up from the

main screen, then select Phone Set Up.

2. Select Diagnostics.

3. Select Distributor Parameters and the system displays the following

connection parameters: Global Account & User Id Global Password ANI/LCZ Server IP ANI/LCZ Server Port # Primary DNS Server Secondary DNS Server Distributor URL

4. Select the parameter you want to edit and make the changes.

5. Press Enter when complete.

SV61968 Rev. A 5-13

5 • Mailing System Setup

Adding an

Optional Printer

Note: Features/Serices may vary by model and or country.

Configuring

High/Low Funds Warnings

Note: Features/Serices may vary by model and or country.

You can connect a Pitney Bowes printer to your mailing system. To add this optional external printer, plug the USB connector from the printer into one of the two USB connectors. Your mailing system recognizes the printer as soon as you plug it into the base.

The dual USB ports are located under the main cover of the system as shown below.

USB Ports

BASIC SETTINGS

Setting the Low Funds Warning Value

• Low Funds Warning

• High Value Warning

• Lock Code

• Supervisor Set Up

• Timeouts

• 1st Low Ink Warning

• 2nd Low Ink Warning

Use this option to set a value at which the mailing system warns you that the funds remaining in the IntelliLink Control Centre are getting low.

1. Press the Centre, select Set Up from the main screen, and then select Basic Set-

tings

2. Select Low Funds Warning

Menu key on the Control

3. Enter the low value warning amount using the numeric keyboard.

4. Press the

Enter key.

Setting the High Value Warning

Use this option to set a value at which the mailing system warns you that you have entered a postage value that is more than the amount you are setting here. This feature prevents you from accidentally printing a postage amount that is more than you need.

1. Select High Value Warning

2. Enter the high value warning amount (

3. Press the

NOTE: The internal rating feature ensures that mail pieces are rated ac-

curately and therefore the high value warning will not be triggered for any set high value. This is specific to the Canadian Market only.

$0 - $99.99) using the numeric keypad.

Enter key.

SV61968 Rev. A5-14

DM1000 Operating Guide

Configuring

Low Ink Warning

Note: Features/Serices may vary by model and or country.

Configuring

System Timeouts

BASIC SETTINGS

• Low Funds Warning

• High Value Warning

• Lock Code

• Supervisor Set Up

• Timeouts

• 1st Low Ink Warning

• 2nd Low Ink Warning

TIMEOUTS

• Display Sleep

• System Sleep

• Normal Preset Timeout

• Feeding Timeout

• Waiting for Env

• Transaction Timeout

Use this option to specify how you want the system to notify your when you are running low on ink.

1st Low Ink Warning:

1. Press the Menu key on the Control Centre, and select Set Up.

2. Select Basic Settings

3. Select 1st Low Ink Warning.

4. Press the screen key corresponding to the option you want. You can choose to have the system notify you when there is less than a 10-day supply of ink, or you can choose to ignore the warning.

2nd Low Ink Warning

Repeat the above for 2 day notification.

This section describes how to set various system timeouts for your mailing system.

1. To access the system timeouts,

press the Menu key on the Control Centre, and select Set Up.

2. Select Basic Settings

Timeouts to get all of the timeout

options. The timeout options are listed at left. All of these options are described in the

following sections.

and then

Timeouts: Display Sleep

Note: Features/Serices may vary by model and or country.

SV61968 Rev. A 5-15

This option allows you to specify how long the system can remain inactive before the display turns off. You can set the timeout for 1 – 30 minutes, in 1 minute increments. The default timeout is 5 minutes. The display turns on again when you press any key on the Control Centre.

1. Press the Menu key and select Set Up.

2. Select Basic Settings and then Timeouts.

3. Select Display Sleep.

4. Enter the number of minutes (1-30) using the numeric keyboard.

5. Press the Enter key.

5 • Mailing System Setup

Timeouts: System Sleep

Note: Features/Serices may vary by model and or country.

Timeouts: Normal Preset Timer

Note: Features/Serices may vary by model and or country.

Use this option to specify how long the system can remain inactive before it goes into deep-sleep and removes power from the printer and the Postal Se- curity Device (PSD).

You can set this timeout for 0 - 1440 minutes, in 1 minute increments. The default timeout it 30 minutes. The system goes into display sleep before it goes into system sleep.

The system wakes up again when you press any key on the Control Centre or if you place mail in the feeder or on the scale (either integrated or attached external scale).

1. Press the

2. Select Basic Settings

3. Select

4. Enter the number of minutes ( keyboard.

5. Press the

The normal preset timer option allows you to specify how much time you want to allow the system to remain idle before it returns to the Normal Preset settings

You can set this timeout for 0 - 1440 minutes, in 1 minute increments. The default timeout is 30 minutes.

1. Press the

2. Select Basic Settings

3. Select Normal Preset Timer

4. To set a timeout, enter the number of minutes ( numeric keyboard.

5. If you want the system to stay at the last settings used, select Never reset to Normal Preset.

6. Press the

Menu key and select Set Up.

and then Timeouts.

System Sleep.

0 - 1440 minutes) using the numeric

Enter key.

Menu key and select Set Up.

and then Timeouts.

0-1440) using the

Enter key.

CAUTION: If the Normal Preset Timer exceeds the Display Timer Setting,

the system will not return to the Normal Preset unless the Control Centre key is selected.

SV61968 Rev. A5-16

DM1000 Operating Guide

Timeouts: Feeding Timeout

Note: Features/Serices may vary by model and or country.

Timeouts:Waiting for Env

Note: Features/Serices may vary by model and or country.

Use this option to specify how much time to allow before the feeder stops after the last envelope is processed. This reduces the wear on your machine and acts as a safety measure if you leave the machine unattended.

You can set this timeout for 5 - 90 seconds, in 1 second increments. The default timeout is 5 seconds.

1. Press the

2. Select Basic Setting

3. Select Feeding Timeou

4. Select one of the following:

• Enter the timeout range from 1 to 90 seconds keyboard. Press Enter.

• Turn Rollers off Immediately

• Run until Stop key is pressed

This option allows you to specify how long the system continues to feed mail placed on the feed deck without having to press the Start key.

You can set this timeout for 0 - 90 seconds, in 1 second increments. The default timeout is 20 seconds.

1. Press the

2. Select Basic Setting

3. Select Waiting for Env

4. Enter the number of seconds (

5. Press the

Menu key and select Set Up.

s and then Timeouts.

using the numeric

Menu key and select Set Up.

s and then Timeouts.

0 - 90) using the numeric keyboard.

Enter key.

This option is available only if your mailing machine is connected to the AccuTrac Accounting system. Use this option if you routinely batch your mail runs.

To specify how much time the system remains idle before it ends the current accounting transaction, you set the timeout for 10 - 65520, in 1 second increments. The default timeout is 14,400 seconds.

1. Press the

2. Select Basic Settings

3. Select Transaction Timer

4. Enter the number of seconds (

5. Press the

SV61968 Rev. A 5-17

Menu key and select Set Up.

and then Timeouts.

10 - 65520) using the numeric keyboard.

Enter key.

5 • Mailing System Setup

Setting Up

Scheduled Calls to Pitney Bowes

Note: Features/Serices may vary by model and or country.

This section defines how you schedule a date and time when your system automatically connects to Pitney Bowes to check for updates, perform rate or software updates, perform a postal inspection or data capture.

1. To schedule calls to Pitney Bowes, press the

2. Select

3. Select

4. Select View Scheduled Calls to Pitney Bowes to Pitney Bowes screen appears.

5. To see if any updates are available, select dates are available, the list of updates are displayed on the screen.

6. To perform or schedule a particular update, select one of the following options:

Software Update

Rate Update Inspection Data Capture Confirmation Servc

7. The system prompts you to:

Connect now

Reschedule event Clear scheduled call

8. Select

Select

prompts you to enter the date and the time at which it connects and performs the update.

Set Up. Updates and Add-Ons.

Connect now to connect now and perform the update. Reschedule event to schedule a connection later. The system

Menu key.

. The Scheduled Calls

Check for Updates. If up-

IMPORTANT:

9. To clear scheduled calls, select Clear scheduled call.

When entering a date, you must use the format: MMDDYY When entering the time, you must use the format: HHSS

SV61968 Rev. A5-18

DM1000 Operating Guide

Defining

Presets

You can define up to 10 sets (0 -9) of preset mailing system values, with each set having different values for such items as the account name, postage value, class, carrier, a special service, a mode such as Seal only or Differential weighing,and the like. You can use these presets for different mailing jobs.

The zero preset is the Normal Preset, which returns you to a starting point from which you can select your mode of mail processing, class selection, and fee selection for your specific mail job.

After you define all of your presets, you can invoke the normal preset values simply by pressing the Normal Preset key. To select any of the other presets, press the Custom Preset key and select the preset you want for the particular mailing operation.

How to Define Normal Preset Values

Enter the values you use most often to run a mail job, for example, the

1. weighing mode, the postage value, class and carrier etc.

NOTE: Proceed as if you were actually running a job. Select the mode and class and service etc. By doing this, you are entering the values that you will use for the normal preset. Refer to Chapter 4, Running Mail in this guide for more information on selecting mode and class.

2. Press the Custom Presets key.

3. A list of presets, starting with 0 Normal appears. Do not press any of the screen keys corresponding to these presets.

4. Press the right arrow key (Set up Presets appears next to the right ar row key).

5. Press the screen key for Store Current Setting to Preset

This automatically saves all of settings you defined within this session

to the 0 Normal preset. To restore these values any time in the future, simply press the Normal Preset key.

After a certain period of inactivity, or when you power up, the system

restores the normal preset settings.

6. Press the

Clear key to return to the main screen.

SV61968 Rev. A 5-19

5 • Mailing System Setup

Defining Presets

continued

How to Define Custom Preset Values

1. Enter the values for the mail job (for example, the weighing mode, the postage value, class and carrier etc.) that correspond to the values you want to be able to call up in the future by selecting a custom preset key. For example, you may want to define a set of conditions so that the envelopes are sealed only (no postage applied).

2. Press the Custom Presets key.

3. A list of presets, starting with 0 Normal appears. Select one of the pre sets that has not been defined yet. These presets are named “Available”. To change an existing preset, refer to How to Edit a Custom Preset Value in this section.

4. The system prompts you to:

5. Type in the name using the alpha and/or numeric keys.

6. Press the of the values you defined in this session.

To use these values in the future, simply press the

Key and select the screen key corresponding to this preset name.

7. Press the

Enter key. The View Preset screen appears and displays all

Clear key to return to the main screen.

Enter New Preset Name.

Custom Presets

How to Edit Custom Preset Values

To edit an existing custom preset, you define its new values and then overwrite the old values.

1. Enter the new values for the mail job that correspond to the custom preset you want to change or edit.

2. Press the

3. Press the right arrow key (Set up Presets appears next to the right ar row key).

4. Press the screen key for Store Current Setting to Preset

5. The system prompts you to “Select Preset to Replace”.

6. Press the screen key next to the name of the preset you want to edit.

7. Press the

Custom Presets key.

Enter key, then the Clear key to return to the main screen.

SV61968 Rev. A5-20

DM1000 Operating Guide

Defining Presets

continued

How to View, Rename, or Delete Presets

1. Press the Custom Presets key.

2. A list of presets, starting with 0 Normal appears. Select the appropriate preset. 0–4 presets are displayed on the screen. To view the other preset names, press the down arrow key.

3. Press the right arrow key (Set up Presets appears next to the right ar row key).

4. The following options appear:

• View Preset

• Rename Preset

• Delete Preset

5. Select the screen key corresponding to the option you want. Follow the screen prompts.

Custom Presets with an Advanced Date Stored

Date Advance is a feature offered on DM Series mailing systems that allows you to advance the date on the indicia forward a specific number of days. This feature is used when processing mail in advance of delivering the mail to the postal service.

The following outlines the procedure for storing an Advanced Date in a Custom Preset:

1. Press the

2. From the Set Up Presets menu, select fers you to the Date Advance in Preset screen.

3. To enable the Store Date Advance in Preset function press date advance. To disable the Store Date Advance in Preset function press Off, ignore date advance.

4. Selecting menu where the Date Advance item will display your selection (On or Off).

5. Press the left hand arrow key on the IntelliLink Control Centre to Exit and return to the main screen.

Menu key, then select Set Up. Select Presets.

#5. Date Advance. This trans-

On, store

On or Off in step 3 transfers you back to the Set Up Presets

The next steps outline how to create a custom preset with an advanced date is stored.

1. Press the then select Advance Date.

2. Enter the number of days you wish to advance the date by using the number keys on the IntelliLink Control Centre, and then press Enter.

SV61968 Rev. A 5-21

Menu key, then select Indicia Print Options. Select Date,

5 • Mailing System Setup

Defining Presets

continued

3. Press the left hand arrow key on the IntelliLink Control Centre to return to the main screen.

4. Press the Class key to select the appropriate class of mail you want to save in your Custom Preset.

5. Press the select an available preset. If a preset is not available you need to delete one.

NOTE: Do not delete any of the first three custom presets (Correction,

Manifesting, Redate).

6. Enter name for new custom preset using the keyboard and/or number keys on the IntelliLink Control Centre. Press Enter to save.

7. Review your custom preset settings and press

8. To recall your custom preset from the Normal Preset, press the Custom Presets key and select it from the menu list.

9. The display will indicate that this preset has a different (advanced) date than the current date. Press OK to accept and you return to the main screen for processing mail.

Custom Presets key on the IntelliLink Control Centre and

Enter to accept.

SV61968 Rev. A5-22

DM1000 Operating Guide

Feature

Code Enabling

Note: Features/Serices may vary by model and or country.

Taking the

IntelliLink Control Centre Out of Service

If you purchase a particular feature before your system is delivered, your Pitney Bowes representative enters the feature code when installing your system. If you purchase the feature after your system is delivered, Pitney Bowes gives you the feature code when you purchase the feature.

To get a list of all the current features enabled on your system, select the Feature Code, then press the right arrow key and a list of the features appears.

1. Press the Turn Features On from the main screen, and then,

2. The system prompts you to enter the numeric value of the feature you want to enable.

3. Type in the code for the feature and press the notifies you that the feature is turned on.

If you need to return the IntelliLink Control Centre to Pitney Bowes, call your Pitney Bowes representative. When instructed, follow the procedure here.

1. Press the

2. Select Take Meter Out of Service

3. Select IntelliLink Control Centre back to your account.

The system transfers the funds and displays the amount transferred.

4. To print this amount on an envelope, place an envelope on the feed deck and press the Start key. To print on a tape, simply press the Tape key.

Menu key on the IntelliLink Control Centre, select

Enter key. The system

Menu key and select Set Up.

Transfer Funds from Meter. This transfers the funds from your

SV61968 Rev. A 5-23

5 • Mailing System Setup

Configuring

the Optional Barcode Scanner

If you have an optional barcode scanner attached to your DM1000™ Series Digital Mailing System, you can configure it to scan in account names or account codes if you are using the optional Budget Manager or Business Manager accounting systems.

NOTE 1: You cannot scan in account names using a barcode scanner if you are using the Standard Accounting package provided with your system.

NOTE 2:You can use a barcode scanner to scan in barcodes for electronic confirmation services regardless of the accounting system you are using. Electronic confirmation services do not require any set up operations here.

Refer to the appropriate topic in this section:

• If you are using an accounting system on your DM1000™ Series Digital Mailing System you can set the default scan type so that your system recognizes your particular accounting application when it scans the barcode. Refer to Setting the Default Scan Type.

• If you are attempting to scan barcodes that were defined for other ac counting systems and those accounts contain a prefix, you can set up your system to recognize that prefix when it scans in the barcode. Refer to Adding Barcode Prefixes.

• If you need to combine multiple barcode scans into a single barcode, refer to Combining Barcodes.

• If you want your system to require an operator to press the to accept each barcode value after it is scanned and displayed on the IntelliLink™ Control Centre screen, refer to Setting Auto-Enter.

Enter key

SV61968 Rev. A5-24

DM1000 Operating Guide

Setting the Default Scan Type

If you are using an accounting system on your DM1000™ Series Digital Mailing System you can set up the scanner so that it interprets the barcode as an account name or account code. Your selection of Account Name or Account Code depends on your accounting system. You can then scan the account code or name directly from the Main screen on IntelliLink™ Control Centre display.

To set the default value:

1. Press the

2. Press the down arrow key and then select

3. At the "Barcode Scanner Setup" menu, select

Menu key on the control center, then select Set Up.

Barcode Scanner.

Default Scan Type.

4. Select the appropriate option according to the table here:

If your accounting system is:

Business Manager Account Name Account Name Business Manager Account Code Account Code Budget Manager Account Name Account Name Budget Manager Speed Code Speed Code AccuTrac™ Mail

Accounting Software or MeterNet*

* For future release.

And the barcode contains:

Account ID Account ID

Select:

5. If you do not want any default account system, or preset, select None.

6. As soon as you make your selection, the "Barcode Scanner Setup" menu reappears. You can make other selections or press the left arrow key to return to the "Set Up" menu.

SV61968 Rev. A 5-25

5 • Mailing System Setup

Adding Barcode Prefixes

If your barcodes include a 1 or 2-digit prefix, or if you want to create barcodes with a prefix, you can set up your system to recognize this prefix when you scan the barcode. This prefix identifies whether you are scanning in an account name or account code. You may use this if you are transferring accounts from a different accounting system like the Paragon, or from a set of pre-printed barcode labels that have a prefix as part of the barcode. You can then scan these barcodes directly from the Main screen on IntelliLink™ Control Centre display.

To set the prefix value:

1. Press the

2. Press the down arrow key and then select

3. At the "Barcode Scanner Setup" menu, select Barcode Prefixes

4. Select the Prefix Size

Menu key on the control center, then select Set Up.

Barcode Scanner.

and then select 1 or 2 whichever is appropriate.

5. Select the appropriate prefix option according to the table here:

If your accounting system is:

Business Manager Account Name Prefix Account Name Prefix Business Manager Account Code Prefix Account Code Prefix Budget Manager Account Name Prefix Account Name Prefix Budget Manager Account Speed Code

AccuTrac™ Mail Accounting Software or MeterNet ►

Business Manager, Budget Manager, or AccuTrac™ Mail Accounting Software ►

Business Manager or Budget Manager ►

► For future release.

And the barcode contains:

Prefix Account ID Prefix Account Name Prefix

Job 1 Prefix Job Id 1 Prefix

Job 2 Prefix Job Id 2 Prefix

Select this Prefix Option:

Account Code Speed Prefix

6. When you select the prefix option, the default value for that option appears on the screen. To enter a new value, press the Clear key to remove the default, then type in the prefix character(s).

7. Press the

Enter key.

8. As soon as you make your selection, the "Barcode Scanner Setup" menu reappears. You can make other selections or press the left arrow key to return to the Set Up menu.

SV61968 Rev. A5-26

DM1000 Operating Guide

Combining Barcodes

If you need to combine multiple barcode scans into a single barcode, use this setup option. For example, the typical barcode scanner can only accept a maximum of 30 characters. If you want to scan an account name that contains more than 30 characters, say 50 characters, you add a "join character" at the end of the first 30 characters. These first 30 characters with the join character at the end, would be on the first line and the second 20 characters would be on the second line. When you scan these two barcode lines, the system will combine them into a single barcode account value.

To select the character to join multiple barcode scans:

1. Press the

2. Press the down arrow key and then select

3. At the "Barcode Scanner Setup" menu, select

4. A list of possible "join character" options is displayed. Select the char acter you use to combine the barcode values.

5. As soon as you make your selection, the "Barcode Scanner Setup" menu reappears. You can make other selections or press the left arrow key to return to the Set Up menu.

The following is an example using a + symbol as a join character.

Menu key on the control center, then select Set Up.

Barcode Scanner.

Concatenate Scans.

When you scan in these 3 barcodes, the system will combine them into a single barcode value.

NOTE: When creating your own barcodes, create them in uppercase. If you create them in lowercase, the length of the barcode will be twice that of the same barcode created using uppercase text.

SV61968 Rev. A 5-27

5 • Mailing System Setup

Setting Auto-Enter

You can set up your system so that after it scans in a barcode value and displays it on the IntelliLink Control Centre screen, it requires you to press the Enter key to accept that value. You can do this if you want to be sure that an operator verifies that the correct barcode has been scanned. By default, the system will automatically enter the value as soon as it scans in the barcode.

To require you to press Enter to accept each scan:

1. Press the

2. Press the down arrow key and then select

3. At the "Barcode Scanner Setup" menu, select

4. Select Off to disable the Auto-enter. This will now require you to manu ally press the Enter key after each scan.

Menu key on the control center, then select Set Up.

Barcode Scanner.

Auto-enter.

SV61968 Rev. A5-28

Adding Postage6

Chapter Contents

Postage By Phone® ..........................................6-3

Your Postal Security Device (PSD) ..................6-3

Managing Your Postage Funds ........................6-4

Connecting Your IntelliLink Control Centre

to an Analog Phone Line ..................................6-5

Checking Available Funds ................................6-6

Checking Your Postage By Phone

Account Balance...............................................6-6

Adding Funds to Your System ..........................6-7

Adding Funds to Your Postage By Phone

Account.............................................................6-8

Moving Your Mailing System To a New

Postal Code ....................................................6-10

View Scheduled Rate Update Calls To

Pitney Bowes ..................................................6-10

SV60957 Rev. DSV60957 Rev. DSV61968 Rev. A 6-1

Pitney Bowes DM1000 Operating Guide

Specifications and Main Features

Frequently Asked Questions

User Manual

Pitney Bowes Contact Information List

In This Guide

What You Need to Know

Introducing the Mailing System

Features and Benefits

The DM1000 Exterior Features

Equipment Specifications

Material Specifications

Mail In A Minute

Running Mail

Printing a Postage Tape

Test Print/Zero Dollar Indica

Navigating Hints

Applying Postage and Running Mail

Clearing the Batch Count

Navigating Hints