Pitney Bowes DM1000 Operating Guide

Digital Mailing System

DM1000

™

Operator Guide

Canadian English Version

retrieval system of any type or transmitted by any means, electronically or mechanically, without the express, written permission of Pitney Bowes.

We have made every reasonable effort to ensure the accuracy and usefulness of this manual; however, we cannot assume responsibility for errors or omissions or liability for the misuse or misapplication of our products.

Due to our continuing program of product improvement, equipment and material specifications as well as performance features are subject to change without notice. Your postage meter may not have some of the features described in this book.

AccuTrac, Ascent, DM800i, DM Series, E-Z Seal, IntelliLink, Postage By Phone, and Pitney Bowes Supply Line are trademarks or registered trademarks of Pitney Bowes Inc. All other trademarks are trademarks or registered trademarks of the respective owners.

SV61968, Rev A i

Alerting Messages

Various messages are used throughout this guide to alert you to potentially hazardous or error causing conditions. These messages are as follows:

WARNING! Alerts you to conditions or practices that could cause serious injury.

CAUTION: Alerts you to conditions or practices that could cause damage to the equipment or to the material being run.

IMPORTANT! Alerts you to conditions or practices that could adversely affect equipment operation if instructions are not followed exactly.

NOTE: Provides a comment or explanation of the associated topic.

FCC Compliance

This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15 of the FCC rules. These limits are designed to provide reasonable protection against interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause interference to radio communications. Operation of this equipment in a residential area is likely to cause interference, in which case the user will be required to correct the interference at his own expense.

Use only a shielded interface cable to operate this equipment with a scale or other peripheral device.

CAUTION: Changes or modifications to this equipment not expressly approved by the party responsible for compliance (Pitney Bowes) could void the user’s authority to operate the equipment.

SV61968, Rev Aii

FCC Compliance of Modem

This equipment complies with Part 68 of FCC rules. The label on the equipment cover shows the FCC registration number and the ringer equivalence number (REN) for the modem. If requested, this information must be provided to the telephone company. This equipment is designed to connect to a two-wire, local switch, access loop start (Facility Interface Code 02LS2) with a standard RJ11C interface.

The REN is used to determine the quantity of devices that may be connected to the telephone line. Excessive RENs on the telephone line may result in the devices not ringing in response to an incoming call. In most, but not all areas, the sum of the RENs should not exceed five. To be certain of the number of devices that may be connected to the line, contact the telephone company to determine the maximum REN for your calling area.

If this modem causes harm to the telephone network, the telephone company may discontinue your service temporarily. You will be notified in advance or as soon as possible. You will be advised of your right to register a complaint with the FCC. If the user experiences trouble using this equipment, the user shall disconnect the equipment from the telephone line to determine if the equipment is malfunctioning. If the equipment is malfunctioning, the use of the equipment shall be discontinued until the problem is corrected.

The telephone company may make changes to its facilities, equipment operations, or procedures that could affect the operation of this equipment. In this event, the telephone company will provide advance notice for you to make necessary modifications to maintain uninterrupted service.

If you experience trouble with this modem, please refer to the warranty information provided with this equipment. If the trouble is causing harm to the network, the telephone company may request that you remove the equipment from the network until the problem is resolved.

This equipment may not be used with party lines or coin lines. This equipment is not intended to be serviceable. Please refer to the warranty information if prob-

lems occur. Failed units will be withdrawn by approved Pitney Bowes service engineers and returned to the U.S. Service Center. For reference purposes, the U.S. Service Center contact address is: Pitney Bowes Inc., Walter Wheeler Drive, Stamford, CT 06926-0700.

SV61968, Rev A iii

FCC Compliance of Stacker

NOTE: This equipment has been tested and found to comply with the limits for a Class A digital device, pur-

suant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause interference to radio communications. Operation of this equipment in a residential area is likely to cause interference in which case the user will be required to correct the interference at his own expense.

CAUTION: Changes or modifications to this equipment not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.

Shielded I/O cables must used with this equipment to ensure compliance with the limits. Use of unshielded cables is prohibited.

SV61968, Rev Aiv

DM1000™ Digital Mailing System Operating Guide

Contents

Pitney Bowes Contact Information List Chapter 1 - Read this First Chapter 2 - Meet the DM1000™ Chapter 3 - Mail In a Minute Chapter 4 - Running Mail Chapter 5 - Mailing System Setup Chapter 6 - Adding Postage Chapter 7 - Accounting Setup Chapter 8 - Reports Chapter 9 - Maintaining and Updating Chapter 10 - Troubleshooting Chapter 11 - Supplies and Options Appendix A - Glossary Index

SV60957 Rev. DSV60957 Rev. DSV61968 Rev. A v

Pitney Bowes Contact Information List

Pitney Bowes Web Sites

• For frequently asked questions, go to:

http://www.pitneybowes.ca

To place requests for service, go to:

•

http://www.pitneybowes.ca/webtools

• To order Pitney Bowes supplies and accesso ries, go to:

http://www.pitneybowes.ca

Store.

and click on Online

Our Help Desk

For direct questions, call: 1.800.672.6937.

Customer Service Representatives are available Monday through Friday, 8AM - 8:00PM EST.

Postage By Phone® System

To contact, call 1.800.387.4660.

Pitney Bowes Supplies

To order Pitney Bowes approved supplies,

call our Pitney Bowes Supply Line™ at

1.800.672.6937 or visit our online store at:

http://www.pitneybowes.ca

vii

Read This First1

Chapter Contents

In This Guide ....................................................1-3

Other Information..............................................1-4

What You Need to Know ..................................1-5

SV60957 Rev. DSV60957 Rev. DSV61968 Rev. A 1-1

DM1000 Operating Guide

In This Guide

Chapter 1— Read This First contains important information about post-

al requirements and important safety precautions. Chapter 2—Meet the DM1000 gives an overview of the system and the

location of each control and system feature. Please read this section carefully. It provides a foundation for the instructions in later sections of this book.

Chapter 3—Mail in a Minute

DM1000 is installed.

Chapter 4—Running Mail

mail modes, as well as how and when to use the available system options.

Chapter 5—Mailing System Setup

customizing your system to suit your needs.

Chapter 6—Adding Postage

system using Pitney Bowes Postage By Phone® service.

Chapter 7—Accounting Setup

to track postage. Chapter 8—Reports explains the different types of reports available and

how to print them.

Chapter 9—Maintaining and Updating

procedures and how to update postal rates.

Chapter 10—Troubleshooting

counter while using your mailing system.

Chapter 11—Supplies and Options

system and explains how to order them.

Appendix A—The Glossary

used throughout the operator guide.

explains how to run mail as soon as your

explains how to run your jobs using different

provides step-by-step instructions for

explains how to add postage funds to your

explains how to setup accounts and how

explains routine maintenance

explains how to fix problems you may en-

lists the supplies available for your

explains mailing terms that are frequently

SV61968 Rev. A 1-3

1 • Read This First

Other Information

Publications

On the Machine

This section describes other sources of information available for the DM1000.

Postage By Phone® Guide

This booklet details all the features of the Pitney Bowes Postage By Phone system.

Scale User Guide; If you purchase an attached scale, read this guide if you have questions about its operation.

Quick Reference Cards

Much of the information contained in the Operator guide, such as how to set postage, process mail, or clear stalls is summarized in the Quick Reference Card Set. The cards are located in a slot in the Stacker module of the DM1000.

Help Key

This key is located on the IntelliLink™ Control Centre. Press this to access the DM1000 Help system. When you press the Help key, the help information that appears on the main screen of the control centre refers to the current operation being performed by your mailing system.

SV61968 Rev. A1-4

DM1000 Operating Guide

What You Need to Know

Postal Requirements

Safety Requirements

Since your postal security device is licensed/registered by the Postal Service, you must follow a few basic requirements.

• Mail must have the correct date and postage amount on the digital in dicia.

• Mail must bear the Postal Code location of the post office where the postal security device is registered.

• If you move to another Postal Code location, you must update the Postal Code. You can do this by calling your local Pitney Bowes support line.

• Each time you add postage through the Phone® computer automatically performs a postal inspection. If your mailing system has not detected a modem refill transaction at certain intervals, the messages “Inspection Due” and “Inspection Required” display on the IntelliLink Control Centre.

• You must use Pitney Bowes tape which meets Postal specifications.

WARNING! Follow normal safety precautions for all office equipment whenever using your DM1000 Mailing System.

modem, the Postage By

• Read all instructions thoroughly before attempting to operate the equipment.

• Use this equipment only for its intended purpose.

• Always follow the specific occupational safety and health standards prescribed for your workplace or area.

•

Use the power cord supplied with the system and plug it into a properly grounded wall outlet that’s located near the system and easily accessible. Failure to properly ground the system can result in severe personal injury and/or fire.

• The power cord wall plug is the primary means of disconnecting the system from the AC supply.

• Avoid using wall outlets that are controlled by wall switches, or shared with other equipment.

• Do not use an adapter plug on the line cord or wall outlet.

• Do not remove the ground pin from the line cord.

• Do not route the power cord over sharp edges or trap wire between furniture.

• Make sure there is no strain on the power cord.

• Be certain the area in front of the wall outlet into which the system is plugged is free from obstruction.

• Keep loose clothing, neck ties, jewelry, and long hair away from all

SV61968 Rev. A 1-5

1 • Read This First

Safety Requirements

continued

moving parts.

• Avoid touching moving parts or materials while the system is in use.

• Before clearing a stall, be sure system mechanisms come to a stop.

• When removing stalled material, avoid using too much force to prevent minor personal injury and damaging equipment.

• To prevent overheating, do not cover the system vent openings.

• Do not place lighted candles, cigarettes, cigars, and the like, on the system.

• Do not remove covers. Covers enclose hazardous parts that should only be accessed by Pitney Bowes Customer Service. Report any damage of covers to Pitney Bowes.

• If the IntelliLink system from the wall outlet and call for service.

• Use only Pitney Bowes approved ink, tape strips, and cleaners. Call our Supply Line. If you need Safety Sheets on the supplies for OSHA requirements, contact your local Pitney Bowes branch.

™ Control Centre display does not light, unplug the

If you use the AC adapter to power the IntelliLink Control Centre:

• Use only the AC adapter designed specifically for the IntelliLink Control Centre. Third-party AC adapters may damage the Control Centre.

• To protect against electrical shock, plug the AC adapter into a properly grounded wall outlet.

• Do not route the AC adapter cable over sharp edges or trap it between furniture.

NOTE: Your system requires annual cleaning by your local Pitney Bowes service representative. For continued safe operation, contact your Pitney Bowes office to schedule this service.

SV61968 Rev. A1-6

DM1000 Operating Guide

Telephone Safety

The mailing system base and detachable IntelliLink Control Centre connect directly to an analog telephone line. For your protection, basic safety precautions should always be followed to reduce the risk of fire, electric shock, and injury to persons, including the following:

• Disconnect the telephone cord from the wall before removing the User Interface.

• Do not use this product near water, for example, near a bath tub, wash bowl, kitchen sink or laundry tub, in a wet basement or near a swimming pool.

• Avoid using a telephone or equipment that connects to a telephone line during an electrical storm. There may be a remote risk of electrical shock from lightning.

• Do not use the telephone or equipment connected to the telephone line to report a gas leak in the vicinity of the leak.

• Never touch uninsulated telephone wires or terminals unless the tele phone line has been disconnected at the network interface.

CAUTION! To reduce the risk of fire, use only 26 AWG or smaller telecommunication line cord either supplied with the system or acquired separately.

SV61968 Rev. A 1-7

Meet the DM1000™2

Chapter Contents

Introducing the Mailing System ........................2-3

Features and Benefits ......................................2-3

IntelliLink™ Control Centre...............................2-3

The DM1000 Exterior Features ........................2-8

DM1000 Interior ...............................................2-9

The DM1000 IntelliLink™ Control Centre ...... 2-11

Equipment Specifications ...............................2-15

Material Specifications....................................2-17

SV60957 Rev. DSV60957 Rev. DSV61968 Rev. A

DM1000 Operating Guide

Introducing the Mailing System

Features and Benefits

The DM1000 is a full-featured, easy-to-use digital mailing system that you can easily customize to meet the unique requirements of each job you process.

The system automatically:

• Feeds a stack of mixed mail envelopes

• Weighs envelopes, flats and packages (up to 1 lb./500 g)

• Applies postage directly to envelopes or to postage tapes for larger pieces of mail

• Seals envelopes with flaps open or closed

• Stacks finished pieces of mail

Your mailing system’s advanced features include:

• Large, easy-to-read graphic display shows the system’s status and prompts you through all setup operations

• Easy loading of optional advertisements and

• Convenient, one-button funds refill through (requires analog phone line)

• Easy-to-maintain ink jet printer provides clear, crisp

•

Automatic date advance

• Daily piece count printing

•

Versatile accounting feature stores postage costs for 25, 100 and 300 optional departmental accounts, depending on the options purchased

•

Password protection limits access to authorized personnel

•

Moistening system for envelopes and tapes; also offers no-seal and seal-only options

• Built-in roll tape, gummed or pressure-sensitive

•

Communications port for an optional Pitney Bowes electronic scale, printer, personal computer or other external devices

• Full report printing capability provides hard-copy records of your postage transactions

inscriptions.

Postage By Phone®

digital indicia.

™

IntelliLink Control Centre

The IntelliLink Control Centre is mounted on the top of your mailing system. It has a large, easy-to-read graphic display, function keys and alpha and numeric keypads. A series of messages and menu options appear in the display to prompt you through all setup and mailing operations. You use the function keys and keypads to respond to the system prompts and select your options.

The Modem

Your mailing system connects to an external modem which requires an

SV61968 Rev. A 2-3

2 • Meet the DM1000

IntelliLink™ Control Centre

continued

Postal Security Device

analog telephone line using 25AWG or smaller phone cord. The modem allows data communications with Pitney Bowes support services as well as external mail/parcel carriers.

Communications with Pitney Bowes provides many benefits:

• Convenient security device at the touch of a button.

• Postal security device inspection by phone: you don’t have to carry your postal security device to the local Post Office for an inspection.

• Ability to download optional advertisements.

• Ability to download rate change and software updates.

Your mailing system is equipped with a Postal Security Device (PSD) that incorporates the latest technology approved by the local postal authority to secure funds. This technology eliminates the need to perform physical inspections of your postal security device. The PSD contains the funds and performs all calculations necessary to print a digital indicia that comply with current postal standards. The PSD is located in your mailing system’s IntelliLink Control Centre.

Postage By Phone refills: add more postage to your postal

SV61968 Rev. A2-4

DM1000 Operating Guide

Communictions Options

USB Port

Your mailing system has a Universal Serial Bus (USB) port that allows you to connect it to a personal computer (PC), optional scale, printer or other USB-compatible device. Your system can communicate with the following Pitney Bowes software applications or equipment through the USB port:

•

Pitney Bowes Data Exchange—Captures postage accounting data and formats it for use in spreadsheet and database applications.

• Setup Software

• Budget Manager—Expands your system’s capability to manage postal funds, through tracking expenses, monitoring budgets or cost recovery.

• Business Manager—An enterprising accounting solution allowing you to track and report on postage expenditures from one or many mailing systems.

• AccuTrac™ Mail Management System—Allows your mail system to function as a station in a networked environment so you can capture and analyze the actual costs of your entire mailing and shipping operation.

• Pitney Bowes formance, integrated shipment processing.

These highly flexible connectivity options mean you can easily integrate your DM1000 into your mailing operation and expand its capability at any time.

Ascent™ Mail Centre Management—Provides high per-

Equipment Options

Stacker

• Envelope Power Stacker. This provides a larger area for stacking stamped envelopes.

Printer

• Laser Printer. This printer is used to print reports.

• Setting up your printer is easy. Simply plug it in to the USB port and the mailing system recognizes it and automatically sets it up.

SV61968 Rev. A 2-5

2 • Meet the DM1000

Reporting and Accounting

The accounting and reporting features allow you to store and retrieve postage costs by accounts; you may purchase options for storing up to 25, 100 or 300 accounts. You can specify up to three levels of accounts to track your postage expenses with precision. You can also prevent unauthorized access to any account by password protecting it.

You can print out reports for single or multiple accounts. (Note that some reports may require you to connect a USB-compatible printer to your mailing system). For more information on reports and accounts, refer to 8-Re- ports and 7-Accounting in this guide.

BUDGET MANAGER™

You can also purchase the enhanced accounting package, BUDGET MANAGER™. With BUDGET MANAGER™ you get all of the standard accounting features plus the ability to create or store:

• Up to 1500 accounts • Customized classes, carriers and fees

• Up to 25 operators • Up to 4000 transactions

• Customized reports

BUDGET MANAGER™ DM is an optional enhanced accounting package you can purchase for your DM series mailing system. It contains all the standard accounting features plus allows you to create and store up to 1500 accounts, 25 operators, and up to 4000 transactions. You can also create customized reports, carriers and fees, and apply budgets and surcharges to individual accounts.

BUDGET MANAGER™ allows you to:

• Define budgets that allow you to track individual accounts against a predetermined budget

• Select from an expanded set of accounting periods such as Monthly, Quarterly, Semiannual and Annual

• Apply several different types of surcharges (per piece, per transaction, or percentage of transactions.

For more information on BUDGET MANAGER™, refer to BUDGET MAN- AGER™ Accounting Operator Guide, SV60957C.

Business Manager

You can connect your DM system directly to a Business Manager host PC and control all of your accounts, operators and postal transaction data through the Business Manager Administration module. For more information on Business Manager, refer to the Business Manager Operator Guide,

SV61178.

SV61968 Rev. A2-6

DM1000 Operating Guide

Permits

A purchasable option. Not available in all systems and or countries.

The DM1000 Exterior Features

Intellilink Control Centre Postal Security Device

On/Off Switch Feed Deck Feeder Deck Rollers Main Cover Power Stacker

Exterior Features

IntelliLink - Use the keypad to tell your system what to do. Control Centre - The display tells you what the system is doing and

prompts you through set up operations. See page 2-10 for a complete description of all controls.

Postal Security Device

and is part of the IntelliLink Control Centre. Art Card Slot - Optional customized advertisements, inscriptions and per-

mits are furnished on art cards. Insert the art card in the slot on the side of the IntelliLink Control Centre to load your option.

Tape Moistener Cover

ener brush, or adjust for wet or dry tape. Wet/Dry Tape Lever - Move this lever down for dry tapes or pressure-sen-

sitive tapes; move it up to wet gummed tapes.

On/Off Switch Quick Reference Cards Feed Deck - Load envelopes on this platform. Main Cover Power Stacker - The mailing system deposits finished mail in Drop

Stacker the drop stacker or optional power stacker.

Art Card Slot Quick Reference CardsTape Moistener Cover

Wet/Dry Tape Lever

- Stores postage funds and tracks postage usage

- Open this door to inspect and clean the moist-

- Turns system on and off.

- Provides easy-to-use operating instructions.

- Encloses moving parts and prevents dust contamination.

SV61968 Rev. A2-8

DM1000 Interior Features

DM1000 Operating Guide

E-Z Seal Moistener Bottle

Feed Deck Feeder Rollers

External Device Ports Roll Tape

Thickness Adjustment Knob

Transport Stall Lever

Print Engine

Ink Cartridge

Light mail/Postacard Selection Knob

Feeder Stall Release Lever

USB Cable to External Modem

External Device Ports: Your internal connection to Postage By Phone.

SV61968 Rev. A 2-9

2 • Meet the DM1000

DM1000 Interior Features

Roll Tape - The tape supply is located here. Print digital indicia on tape for

pieces of mail that can’t go through the system. You can also print reports on tape.

Print Engine

digital indicia.

Ink Cartridge

digital indicia. Transport Stall Lever - Relieves tension on parts along feeder path

to clear envelope stalls. Feed Deck - Transports envelopes of mixed thicknesses through the feed-

er path. Feeder Rollers - Rollers that move the mail on the transport deck into the

feeder. Thickness Adjustment - Sets the system to accommodate the Knob

thickness of the envelopes you are feeding.

Light mail/Postcard

Knob proper sealing. Feeder Stall Release Lever - Relieves tension on parts along feeder path

to clear stalls.

E-Z Seal Moistener Bottles

tapes.

- Contains the printer and the ink cartridge that produce the

- Contains ink used to produce the

- Applies pressure to envelopes to ensure Selection

- Hold the E-Z Seal used to seal mail and

SV61968 Rev. A2-10

B N

H J K L

Y U I O P

Symbol

(

)

Enter / Entr é e

Star t / En marche

Tape / Bande

Stop / Arr êt

Z X C V

S D F G

E R T

Shift Space

Tâches sur mesure

Custom Presets

Funds / F onds

Repor ts / Rappor ts

Clear / Ann uler

Accounts / Comptes Help / Aide

Tâche nor male Normal Preset

Lock

Class / Classe

Seal / Cacheter

Mode

1 2 3

4 5 6

0 •

8 9

Pr esorted

First Class

Account:

Class:

Dom Standard Ltr

0.000kg

Engineering

Attached Scale

The DM1000 IntelliLink Control Centre

DM1000 Operating Guide

3 4

5 6

12 20

9 10 11

15 16

17 18

14 13

SV61968 Rev. A 2-11

2 • Meet the DM1000

The DM1000 IntelliLink Control Centre

continued

1. Five Screen Keys - The five keys directly to the left of the display screen allow you to select options displayed on the screen.

Lock Button - Deselects the current account. If no account is selected it locks the IntelliLink Control Centre.

Normal Preset Key - Returns you to the factory default setting.

Mode Key - Press to choose from variety of mail processing modes.

Class Key - Enables you to select the correct class for your mailing (for example: letters, parcels, domestic, international.)

Seal Key - Allows you to choose to moisten and seal envelopes without applying postage or any printing on the piece of mail.

Accounts Key - Press to set up or edit accounts.

Custom Preset Key - Press to choose frequently used system settings for running different jobs.

Menu Key - Press to view the settings and options available:

Note: Features/Services may vary by Model and or Country.

• Meter Stamp Options

• Setup

• Zero Scale

• Rates Details

• Multiple Tapes

• Adjust Display Contrast

• Maintenance

• Turn Features On

• Volume Control

• Currency Add

• Display Imperial Weight

10.

Funds Key - Allows you to obtain the following information:

• Funds Available in PSD

• Funds Used

• Total pieces of mail processed by the system

• Quick Refill

• Other Refill Amount

• Get Postage By Phone

11.

Reports Key - Offers a selection of different types of reports to run.

® Balance

SV61968 Rev. A2-12

+ 167 hidden pages

Pitney Bowes DM1000 Operating Guide

Specifications and Main Features

Frequently Asked Questions

User Manual

Pitney Bowes Contact Information List

In This Guide

What You Need to Know

Introducing the Mailing System

Features and Benefits

The DM1000 Exterior Features