Peerless Industries KX-TDA200, KX-TDA30, KX-TDA100, KX-TDA15 User Manual

Hybrid IP-PBX

Feature Guide

KX-TDA15/KX-TDA30

Model KX-TDA100/KX-TDA200

Thank you for purchasing the Panasonic KX-TDA15/KX-TDA30/KX-TDA100/KX-TDA200, Hybrid IP-PBX. Please read this manual carefully before using this product and save this manual for future use.

KX-TDA15/KX-TD A30/KX-TDA100/KX-TD A200: V ersion 1.1

Introduction

About this Feature Guide

This Feature Guide is designed to serve as an overall feature reference for the Panasonic Hybrid IP-PBX. It explains what this PBX can do, and how to obtain the most out of its many features and facilities.

This manual contains the following sections:

Section 1, Call Handling Features

Provides details about the call handling features.

Section 2, System Configuration and Administration Features

Provides details about the system configuration and administration features.

Section 3, Programming

Provides system programming instructions.

Section 4, Appendix

Provides tables listing capacity of system resources, and tones and ring tones. It also provides the list of abbreviations.

Index

Provide feature titles, important words to help you access the required information easily.

Terms used in this Feature Guide

Installation Manual References

The required installation instruction titles described in the Installation Manual are noted f or your reference.

Feature Guide References

The related feature titles described in this Feature Guide are noted for your reference.

User Manual References

The operation required to implement the feature described in the User Manual is noted for your reference.

Abbreviations

There are many abbreviations used in this manual (e.g., "PT" which stands for proprietary telephone). Please refer to the list in this manual ( 4.3 List of Abbreviations) for the meaning of each abbreviation.

About the other manuals

Along with this Feature Guide, the following manuals are available to help you install, and use this PBX:

2 Feature Guide

Installation Manual

Changed from: The KX-TDA30E, the KX-TDA30NE, the KX-TDA30GR, and the  KX-TDA30CE are designed to interwork with the:

Provides instruct ion s for installing the hardware and mai nte nan ce of the PBX .

User Manual

Provides operating instructions for end users using PTs, SLTs, PSs, or DSS Consoles.

The KX-TDA15E/KX-TDA30E, the KX-TDA15NE/KX-TDA30NE, the KX-TDA15GR/KXTDA30GR, and the KX-TDA30CE are designed to interwork with the: Analogue Public Switched Telephone Network (PSTN) of a European country Pan-European Integrated Services Digital Network (ISDN) using ISDN basic rate access

The KX-TDA100E/KX-TDA200E, the KX-TDA100NE/KX-TDA200NE, the KX-TDA100GR/ KX-TDA200GR, and the KX-TDA100CE/KX-TDA200CE are designed to interwork with the: Analogue Public Switched Telephone Network (PSTN) of a European country Pan-European Integrated Services Digital Network (ISDN) using ISDN basic rate access Pan-European Integrated Services Digital Network (ISDN) using ISDN primary rate access ONP 2048 kbit/s digital structured leased lines (D2048S)

We, Panasonic Communications Co., Ltd./Panasonic Communications Company (U.K.) Ltd., declare that this equipment is in compliance with the essential requirements and other relevant provisions of Directive 1999/5/EC. If you would like to receive a copy of the original Declaration of Conformity of our products whic relates to the R&TTE, please visit our web address:

http://doc.panasonic.de

Trademarks

• Microsoft and Windows are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries.

• Intel and Pentium are trademarks or registered trademarks of Intel Corporation or its subsidiaries in the United States and other countries.

• All other trademarks identified herein are the property of their respective owners.

• Screen shots reprinted with permission from Microsoft Corporation.

Notes

• There are some optional service cards, PTs, and features which are not available in some areas. Additionally, there are some optional service cards and features for the KX-TDA100/KX-TDA200 which are not available for the KX-TDA15/KX-TDA30, or vice versa. Please consult your certified Panasonic dealer for more information.

• Displays are described in English as samples.

• While all system programming can be performed through PC programming ( 2.3.1 PC Programming), PT programming can only cover a subset ( 2.3.2 PT Programming). In Section 1 Call Handling Features and Section 2 System Configuration and Administration Features, programming references such as " Date & Time [000]" indicate that system programming can be done by PT programming.

Feature Guide 3

For further details, please refer to the on-line help of the Maintenance Console (

3.2.1 Installing and Starting the Maintenance Console).

Feature Highlights

Networking Features

This PBX supports the following networking features:

TIE Line Service

A TIE line is a privately leased communication line between two or more PBXs, which provides cost effective communications between company members at different locations. ( 1.28.1 TIE Line Service)

Virtual Private Network (VPN)

VPN is a service provided by the telephone company . It uses an existing line as if it were a private line. ( 1.28.2 Virtual Private Network (VPN))

QSIG Network

QSIG is a protocol which is based on ISDN (Q.931) and offers enhanced PBX features in a private network. ( 1.28.3 QSIG Network)

Voice over Internet Protocol (VoIP) Network

The PBX can connect to another PBX via a private IP network. In this case, voice signals are converted into IP packets and sent through this network. ( 1.28.4 Voice over Internet Protocol (VoIP) Network)

Built-in Small Call Centre Features

An incoming call distribution group ( 1.2.2 Incoming Call Distribution Group Features) can be used as a small call centre with the following features:

Queuing Feature

When a preprogrammed number of extensions in an incoming call distribution group are busy, additional incoming calls can wait in a queue. While calls are waiting in the queue, the calls are handled by the Queuing Time Table, which can be assigned for each time mode (day/lunch/break/night). ( 1.2.2.3 Queuing Feature)

Log-in/Log-out

Incoming call distribution group members can join (Log-in) or leave (Log-out) the groups manually. While logged-in, a member extension can have a preprogrammed time period automatically for refusing calls after completing the last call (Wrap-up). ( 1.2.2.6 Login/Log-out)

VIP Call

Computer Telephony Integration (CTI) Features

Connecting a personal computer (PC) to this PBX (via a DPT, or via a Server PC on a LAN) enables extension users to make use of advanced features by using the stored data in the PC or in the Server PC. ( 1.29.1 Computer Telephony Integration (CTI))

Voice Mail Features

This PBX supports Voice Processing Systems (VPS) with DTMF Integration as well as DPT (Digital) Integration. ( 1.23 Voice Mail Features)

4 Feature Guide

Parallelled Telephone Features

By connecting telephones in parallel, you can increase the number of telephones connected to the PBX without adding additional extension cards. ( 1.10.9 Parallelled Telephone)

Parallel Mode

An SL T can be connected to an APT or DPT which is connected to a Super Hybrid port of the PBX. The SLT shares the same extension number with the APT or DPT.

EXtra Device Port (XDP) Mode

An SL T can be connected to a DPT which is connected to a Super Hybrid port of the PBX. Unlike parallel mode, XDP mode allows each telephone to act as an independent extension with its own extension number.

Digital XDP

A DPT can be connected to another DPT which is connected to a DPT port or a Super Hybrid port of the PBX. Similar to XDP mode, each DPT acts as an independent extension with its own extension number.

Portable Station (PS) Features

PSs (e.g., KX-TD7590, KX-TD7690) can be connected to this PBX. It is possible to use the PBX features using the PS like a PT. A PS can also be used in parallel with a wired telephone (Wireless XDP Parallel Mode). In this case, the wired telephone is the main telephone and the PS is the sub telephone. ( 1.24 Portable Station (PS) Features)

PC Phone/PC Console Features

This PBX supports PC Phone and PC Console. These Panasonic CTI applications provide advanced features.

Feature Guide 5

Table of Contents

1 Call Handling Feat ures ............................. ... ................. .. ..............15

1.1 Incoming Call Features.................................. ......................... .. ...........................16

1.1.1 Incoming Trunk Cal l Feature s.. .. ............................................................................. 16

1.1.1.1 Incoming Trunk Call Features—SUMMARY.........................................................................................16

1.1.1.2 Direct In Line (DIL)...............................................................................................................................19

1.1.1.3 Direct Inward Dialling (DID)/Direct Dialling In (DDI).............................................................................21

1.1.1.4 Multiple Subscriber Number (MSN) Ringing Service...........................................................................24

1.1.1.5 Calling Line Identification (CLI) Distribution.........................................................................................27

1.1.1.6 Intercept Routing..................................................................................................................................29

1.1.1.7 Intercept Routing—No Destination.......................................................................................................32

1.1.2 Interna l C a ll Featur e s....... ... ................................................................................... 33

1.1.2.1 Internal Call Features—SUMMARY.....................................................................................................33

1.1.2.2 Internal Call Block................................................................................................................................34

1.1.3 Incoming Call In d ic a tion Features........ ... ............................................................... 36

1.1.3.1 Incoming Call Indication Features—SUMMARY..................................................................................36

1.1.3.2 Ring Tone Pattern Selection.................................................................................................................37

1.1.3.3 Call Waiting................................ ...... ............................................. ..... ...... ............................................38

1.2 Receiving Group Features................................................................................... 40

1.2.1 Idle Extensio n Hun ting ........................................................................................... 40

1.2.2 Incoming Call Distribution Group Features.............................................................42

1.2.2.1 Incoming Call Distribution Group Features—SUMMARY ....................................................................42

1.2.2.2 Group Call Distribution.........................................................................................................................46

1.2.2.3 Queuing Feature ..................................................................................................................................49

1.2.2.4 VIP Call................................................................................................................................................51

1.2.2.5 Overflow Feature..................................................................................................................................52

1.2.2.6 Log-in/Log-out......................................................................................................................................54

1.2.2.7 Supervisory Feature.................................... ...... ..... ............................................. ...... ...........................56

1.3 Call Forwarding (FWD)/Do Not Disturb (DND) Feat ures............................ ....... 58

1.3.1 Call Forwarding (FWD)/Do Not Disturb (DND)................................. .. .. .................. 58

1.3.1.1 Call Forwarding (FWD)/Do Not Disturb (DND)—SUMMARY...............................................................58

1.3.1.2 Call Forwa rdi ng (FWD).... ...... ..... ...... ............................................. ..... ...... ............................................61

1.3.1.3 Do Not Disturb (DND)..........................................................................................................................65

1.4 Answering Features............................................................................................. 66

1.4.1 Answering Features................................................................................................ 66

1.4.1.1 Answering Features—SUMMARY........................................................................................................66

1.4.1.2 Line Preference—Incoming..................................................................................................................67

1.4.1.3 Call Pickup........................................................ ..... ...... ...... ..... .............................................................68

1.4.1.4 Hands-free Answerback.......................................................................................................................69

1.5 Making Call Features ...........................................................................................70

1.5.1 Predialling............................................................................................................... 70

1.5.2 Automatic Extension Release................................................................................. 71

1.5.3 Intercom Call.......................................................................................................... 72

1.5.4 Tru n k C a ll Features .......... ... ................................................................................... 73

1.5.4.1 Trunk Call Features—SUMMARY........................................................................................................73

1.5.4.2 Emergency Call....................................................................................................................................74

1.5.4.3 Account Code Entry.............................................................................................................................75

1.5.4.4 Dial Type Selection................................................. ...... ...... ..... ...... .......................................................76

1.5.4.5 Reverse Circuit.....................................................................................................................................77

1.5.4.6 Pause Insertion ....................................................................................................................................78

1.5.4.7 Host PBX Access Code (Access Code to the Telephone Company from a Host PBX)....... ................79

1.5.4.8 Special Carrier Access Code...............................................................................................................81

1.5.5 Seizing a Line Features.......................................................................................... 82

1.5.5.1 Seizing a Line Features—SUMMARY..................................................................................................82

6 Feature Guide

1.5.5.2 Line Preference—Outgoing .................................................................................................................83

1.5.5.3 Trunk Access .......................................................................................................................................84

1.6 Memory Dialling Features....................................................................................86

1.6.1 Memory Dialling Features.......................................................................................86

1.6.1.1 Memory Dialling Features—SUMMARY.............................................................................................. 86

1.6.1.2 One-touch Dialling...............................................................................................................................88

1.6.1.3 KX-T7710 One-touch Dialling (KX-TDA100/KX-TDA200 only)............................................................ 89

1.6.1.4 Last Number Redial.............................................................................................................................90

1.6.1.5 Speed Dialling—Personal/System....................................................................................................... 91

1.6.1.6 Quick Dialling....................................................................................................................................... 92

1.6.1.7 Hot Line................................................................................................................................................ 93

1.7 Busy Line/Busy Party Features...........................................................................94

1.7.1 Automatic Callback Busy (C a m p - o n ) ............... .. ........................................ .. ... ........94

1.7.2 Executive Busy Override................. ........................................................................95

1.7.3 Call Monitor.............................................................................................................96

1.7.4 Second Call Notification to Busy Extension................................. ........................ ...97

1.7.4.1 Second Call Notification to Busy Extension—SUMMARY...................................................................97

1.7.4.2 Call Waiting Tone ................................................................................................................................. 99

1.7.4.3 Off-hook Call Announcement (OHCA)...............................................................................................100

1.7.4.4 Whisper OHCA..................................................................................................................................101

1.8 Toll Restriction (TRS)/Call Barring (Barring) Features....................................102

1.8.1 Toll Restriction (TRS)/Call Barring (Barring).........................................................102

1.8.2 Budget Management.............................................................................................107

1.8.3 Extension Lo ck..... .. ........................... .. .. ............. ... .. .......................... ... .. ............. ..108

1.8.4 Dial Tone Transfer........................................................... ......................................109

1.8.5 Walking COS...... ...................................................................................................110

1.8.6 Verified Code Entry......................................... ......................... .. ...........................111

1.9 Automatic Ro u te S el e c ti o n (ARS) Feature s ......... ........................... .. .. .............113

1.9.1 Automatic Route Sele c tion (ARS).........................................................................113

1.10 Conversation F e at ures ... ... .................................................................................118

1.10.1 Hands-free Operation ...........................................................................................118

1.10.2 Off-hook Monitor...................................................................................................119

1.10.3 Mute......................................................................................................................120

1.10.4 Headset Operation ................................................................................................121

1.10.5 Data Line Security.................................................................................................122

1.10.6 Flash/Recall/Terminate .........................................................................................123

1.10.7 Externa l Featur e Ac c e ss (E FA)........... .. .. .............. .. .. ........................... .. .. .............124

1.10.8 Trunk Call Limitation..............................................................................................125

1.10.9 Parallelled Telephon e............... .. ...........................................................................126

1.10.10 Calling Party Control (CPC) Signal Detection.......................................................129

1.11 Transferring Features.........................................................................................130

1.11.1 Call Transfer..........................................................................................................130

1.12 Hold in g Fe a tures.................................................................................................132

1.12.1 Call Hold ...............................................................................................................132

1.12.2 Call Park................................................................................................................134

1.12.3 Call Splitting..........................................................................................................135

1.12.4 Music on Hold ................. ......................................................................................136

1.13 Conference Features............................. ............................. .. ..............................137

1.13.1 Conference Features ............................................................................................137

1.13.1.1 Conference Features—SUMMARY....................................................................................................137

1.13.1.2 Conference........................................................................................................................................138

1.13.1.3 Privacy Release................................................................................................................................. 140

1.14 Paging Features.... ............................................. ........................ ........................ .141

Feature Guide 7

1.14.1 Paging .................................................................................................................. 141

1.15 Broadcasting Features (KX-TDA30/KX-TDA100/KX-TDA200 only) ................ 143

1.15.1 Broadcasting (KX-TD A30/KX-TDA100/KX-TDA200 only)........................ .. .......... 143

1.16 Optional Device Features.............................................. .................................... 146

1.16.1 Doorphone Call .................................................................................................... 146

1.16.2 Door Open.. ... .. ..................................................................................................... 148

1.16.3 Tru n k A nswer From Any Station (TAFAS)............................................................. 149

1.16.4 Background Music (BGM).................................................................................... 150

1.16.5 Outgoing Message (OGM)................................................................................... 151

1.16.6 Direct Inward System Access (DISA)................................................................... 153

1.17 Caller ID Features.................... ..................................................... ... .. ............. .. .. 160

1.17.1 Caller ID ............................................................................................................... 160

1.17.2 Incoming Call L og......... .. ...................................................................................... 165

1.18 Message Features.............................................................................................. 167

1.18.1 Message Waiting.................................................................................................. 167

1.18.2 Absent Message................................................................................................... 170

1.19 Proprietary Telephone (PT) Features ............................................................... 171

1.19.1 Fixed Buttons ....................................................................................................... 171

1.19.2 Flexible Buttons.................................................................................................... 174

1.19.3 LED Indication...................................................................................................... 177

1.19.4 Display Information............................................................................................... 180

1.20 Integrated Services Digital Network (ISDN) Service Features....................... 182

1.20.1 Integrated Services Digital Network (ISDN)......................................................... 182

1.20.1.1 Integrated Services Digital Network (ISDN)—SUMMARY............................................. ...... ...... ........182

1.20.1.2 Calling/Connected Line Identification Presentation (CLIP/COLP) .....................................................186

1.20.1.3 Advice of Charge (AOC) ....................................................................................................................188

1.20.1.4 Call Forwarding (CF)—by ISDN (P-MP)............................................. ...... ...... ..... ...... .........................189

1.20.1.5 Call Forwarding (CF)—by ISDN (P-P)...................................................... ..........................................191

1.20.1.6 Call Hold (HOLD)—by ISDN..............................................................................................................193

1.20.1.7 Call Transfer (CT)—by ISDN..............................................................................................................194

1.20.1.8 Three-party Conference (3PTY)—by ISDN........................................................................................195

1.20.1.9 Malicious Call Identification (MCID)...................................................................................................196

1.20.1.10 Completion of Calls to Busy Subscriber (CCBS)...............................................................................197

1.20.1.11 ISDN Extension................................ ............................................. ..... ...... ...... ....................................198

1.20.1.12 ISDN Service Access by Keypad Protocol.........................................................................................200

1.21 E1 Line Service Features (KX-TDA100/KX-TDA200 only)........ .. ..................... 201

1.21.1 E1 Line Service (KX-TDA100/KX-TDA200 only).......... .. ............................. ......... 201

1.22 T1 Line Service Features (KX-TDA100/KX-TDA200 only) ...............................203

1.22.1 T1 Line Service (KX-TDA100/KX-TDA200 only)....................... .. .........................203

1.23 Voice Mail Features ............................................................................................ 205

1.23.1 Voice Mail (VM ) G r ou p ......................................................................................... 205

1.23.2 Voice Mail DTMF In tegration ... .. ... ........................................................................ 208

1.23.3 Voice Mail DPT (Digital) Integratio n......... ............................................................. 215

1.24 Portable Station (PS) Features.......................................................................... 220

1.24.1 Portable Station (PS) Connection.........................................................................220

1.24.2 PS Ring Group..................................................................................................... 222

1.24.3 PS Directory......................................................................................................... 225

1.24.4 PS Feature Buttons.............................................................................................. 226

1.24.5 Wireless XDP Parallel Mode ................................................................................227

1.25 Administrative Information Output Features................................................... 230

1.25.1 Station Message Detail Recording (SMDR).................................. .. .....................230

1.25.2 Charge Meter ....................................................................................................... 236

8 Feature Guide

1.26 Extension Controlling Features............... ..........................................................239

1.26.1 Extension Personal Identification Number (PIN)...................................................239

1.26.2 Extension Feature Cle a r ........ .. .. ........................... .. .. ............. ... .. ..........................241

1.26.3 Walking E xt e n s io n......... ........................................................................................242

1.26.4 Timed Reminder ...................................................................................................243

1.26.5 Remote Extension Control by User.......................................................................244

1.27 Audible Tone Features........................................................................................245

1.27.1 Dial Tone...............................................................................................................245

1.27.2 Confirmation Tone.................................................................................................246

1.28 Networking Features................................................................................. .. ........247

1.28.1 TIE Line Service....................................................................................................247

1.28.2 Virtual Private Network (VPN)...............................................................................266

1.28.3 QSIG Network................. ......................................................................................268

1.28.3.1 QSIG Network—SUMMAR Y.................................................... ............................................. ............. 268

1.28.3.2 Calling/Connected Line Identification Presentation (CLIP/COLP) and Calling/Connected Name

Identification Presentation (CNIP/CONP)—by QSIG......................................................................... 270

1.28.3.3 Call Forwarding (CF)—by QSIG ........................................................................................................272

1.28.3.4 Call Transfer (CT)—by QSIG............................................................................................................. 274

1.28.3.5 Completion of Calls to Busy Subscriber (CCBS)—by QSIG..............................................................276

1.28.4 Voice over Internet Protocol (VoIP) Network.........................................................277

1.29 Computer Telephony Integration (CTI) Features................................ .. ............278

1.29.1 Computer Telephony Integration (CTI)..................................................................278

2 System Configuration a nd Adm ini s tra ti on Fe a ture s............... 281

2.1 System Configuration—Hardware.....................................................................282

2.1.1 Extension Port Con figuration ................................................................................282

2.2 System Configuration—Software......................................................................283

2.2.1 Class of Service (COS ). ..................................................... .. .. .............. .. .. .............283

2.2.2 Group....................................................................................................................284

2.2.3 Tenant Service......................................................................................................287

2.2.4 Time Service.........................................................................................................290

2.2.5 Operator Features.................................................................................................294

2.2.6 Manager Features................................ .................................................................295

2.3 System Data Control...........................................................................................297

2.3.1 PC Programming...................................................................................................297

2.3.2 PT Programming............. .. ........................... .. .. ............. ... .. ............. .. ... ............. .. ..300

2.3.3 Quick Setup...... ..................................................... .. .. ............. ... .. ............. .. .. .........302

2.3.4 Automatic Setup....................................................................................................303

2.3.5 Flexible Numbering /F ixed Nu mb e ring. .. ................................................................305

2.3.6 Floating Extension ................................................................................................310

2.3.7 Software Upgrading ...... .. .. .............. .. .. ............. .. ... .......................... .. ... ............. .. ..311

2.4 Fault Recovery/Diagnostics...............................................................................312

2.4.1 Power Failure Transfer (KX-TDA30/KX-TDA100/KX-TDA200 only)......................312

2.4.2 Po w er Failure Restart............................................................................................314

2.4.3 Local Alarm Information......... .. .............................................................................315

3 Programming Instructions......................................................... 317

3.1 Introduction.........................................................................................................318

3.1.1 Introduction ...........................................................................................................318

3.2 PC Programmin g...................... ...........................................................................319

3.2.1 Ins talling and Starting the Maintenance Console.................... ....................... .......319

3.3 PT Programmin g .................... .. .. ..................................................................... ....3 24

Feature Guide 9

3.3.1 Programming Ins tructions ....... ........................................ .. .. .............. .. .. ............... 324

3.3.2 Basic Programming.............................................................................................. 329

Date & Time [000]..............................................................................................................................329

System Speed Dialling Number [001]................................................................................................329

System Speed Dialling Name [002] ...................................................................................................329

Extension Number [003].......................................................... ...... ..... ................................................329

Extension Name [004]............................................ ............................................. ...... ..... ....................330

Extension Personal Identification Number (PIN) [005].......................................................................330

Operator Assignment [006]................................................................................................................330

Console Paired Telephone [007]........................................................................................................330

Absent Message [008].......................................................................................................................330

Charge Margin [010]..........................................................................................................................331

Charge Tax [011]................................................................................................................................331

Charge Rate per Unit [012]................................................................................................................331

3.3.3 System Programming........................................................................................... 332

Flexible Numbering [100]...................................................................................................................332

Time Service Switching Mode [101]...................................................................................................332

Time Service Starting Time [102] ......................................................................................................332

Idle Line Access (Local Access) [103]...............................................................................................333

System Password for Administrator—for PT Programming [110].......................................................333

System Password for User—for PT Programming [111]....................................................................333

Manager Password [112]...................................................................................................................333

Verified Code [120].............................................................................................................................333

Verified Code Name [121]..................................................................................................................333

Verified Code Personal Identification Number (PIN) [122].................................................................333

V e rified Code COS Number [123 ]......................................................................................................334

Decimal Point Position for Currency [130]..........................................................................................334

Currency [131]....................................................................................................................................334

Main Processing (MPR) Software Version Reference [190]...............................................................334

3.3.4 Time Programmin g............................................................................................... 335

Hold Recall Time [200]........................................... ............................................. ...... .........................335

Transfer Recall Time [201].......................... ...... ..... ...... ...... ..... ............................................. .. ............335

Intercept Time [203]...........................................................................................................................335

Hot Line Waiting Time [204]...............................................................................................................335

Automatic Redial Repeat Times [205]................................................................................................335

Automatic Redial Interval [206]..........................................................................................................335

Door Open Duration Time [207].........................................................................................................335

Call Duration Count Starting Time for LCOT [208].............................................................................336

DISA Delayed Answer Time [209]......................................................................................................336

DISA Trunk-to-Trunk Call Prolong Time [210]....................................................................................336

DISA Intercept Time [211]..................................................................................................................336

3.3.5 TRS/Barring/ARS Programming........................................................................... 337

TRS/Barring Override by System Speed Dialling [300]......................................................................337

TRS/Barring Denied Code [301] ........................................................................................................337

TRS/Barring Exception Code [302]....................................................................................................337

Special Carrier Access Code [303]....................................................................................................337

Emergency Number [304]..................................................................................................................337

ARS Mode [320]............................................................................................. ..... ...... .........................337

ARS Leading Number [321]...............................................................................................................338

ARS Routing Plan Table Number [322]..............................................................................................338

ARS Exception Number [325]....................................................... ..... ...... ...... ....................................338

ARS Routing Plan Time Table [330].............................................. ..... ...... ...... ..... ...............................338

ARS Routing Plan Table (1–16) [331–346]........................................................................................339

ARS Carrier Name [350]....................................................................................................................339

ARS Trunk Group for Carrier Access [351]........................................................................................339

ARS Removed Number of Digits for Carrier Access [352].................................................................339

ARS Carrier Access Code [353] ................................................... ..... ...... ...... ..... ...............................339

3.3.6 Tru n k P ro gram m in g .... .. ........................................................................................ 340

LCOT/BRI Trunk Connection [400].....................................................................................................340

10 Feature Guide

LCOT/BRI Trunk Name [401]............................................................................................................. 340

LCOT/BRI Trunk Group Number [402]............................................................................................... 340

LCOT/BRI Trunk Number Reference [409]........................................................................................341

LCOT Dialling Mode [410]..................................................................................................................341

LCOT Pulse Rate [411]......................................................................................................................341

LCOT DTMF Minimum Duration [412]...............................................................................................341

LCOT CPC Signal Detection Time—Outgoing [413]......................................................................... 341

LCOT CPC Signal Detection Time—Incoming [414]......................................................................... 341

LCOT Reverse Circuit [415]..................................................... ...... ...... ..... ...... ..... ..............................341

LCOT Pause Time [416].................................................................................................................... 342

LCOT Flash/Recall Time [417]...........................................................................................................342

LCOT Disconnect Time [418].............................................................................................................342

BRI Network Type [420]..................................................................................................................... 342

BRI DIL/DDI/MSN Selection [421]..................................................................................................... 342

BRI Subscriber Number [422]............................................................................................................ 342

BRI Layer 1 Active Mode [424]..........................................................................................................342

BRI Layer 2 Active Mode [425]..........................................................................................................343

BRI Configuration [426]......................................................................................................................343

BRI TEI Mode [427]...........................................................................................................................343

DIL 1:1 Destination [450]................................................................................................................... 343

DID Number [451].............................................................................................................................. 343

DID Name [452].................................................................................................................................344

DID Destination [453]......................................................................................................................... 344

Trunk Group Intercept Destination [470]............................................................................................ 344

Host PBX Access Code [471]............................................................................................................344

Extension-to-Trunk Call Duration [472]..............................................................................................344

Trunk-to-Trunk Call Duration [473]..................................................................................................... 344

DISA Silence Detection [475].............................................................................................................345

DISA Continuous Signal Detection [476]...........................................................................................345

DISA Cyclic Signal Detection [477].......................................... ............................................. ...... ....... 345

Caller ID Signal Type [490] (KX-TDA30/KX-TDA100/KX-TDA200 only)............................................345

Pay Tone Signal Type [491] (KX-TDA100/KX-TDA200 only).............................................................. 345

3.3.7 COS Programming................................................................................................346

Trunk Group Number [500]................................................................................................................ 346

TRS/Barring Level [501].....................................................................................................................346

Trunk Call Duration Limitation [502]................................................................................................... 346

Call Transfer to Trunk [503]................................................................................................................ 346

Call Forwarding to Trunk [504]...........................................................................................................346

Executive Busy Override [505]...........................................................................................................347

Executive Busy Override Deny [506] ................................................................................................. 347

DND Override [507]................................ ............................................. ..... ...... ...................................347

Account Code Mode [508].................................................................................................................347

TRS/Barring Level for System Speed Dialling [509] ..........................................................................347

TRS/Barring Level for Extension Lock [510]......................................................................................347

Manager Assignment [511]................................................................................................................347

Permission for Door Open Access [512]............................................................................................ 348

Time Service Manual Switching [514]................................................................................................ 348

Wireless XDP Parallel Mode for Paired Telephone [515]...................................................................348

Programming Mode Limitation [516]..................................................................................................348

3.3.8 Extension Pro gra mm ing........... ..................................................... .. .. ....................349

EXtra Device Port (XDP) Mode [600].................................................................................................349

Terminal Device Assignment [601].....................................................................................................349

Class of Service [602]............................. ..... ...... ...... ............................................ ...... ...... ... ............... 349

User Group [603]...............................................................................................................................349

Extension Intercept Destination [604]................................................................................................349

Call Forwarding—No Answer Time [605]........................................................................................... 349

CLIP/COLP Number [606]........................... ...... ...... ..... ............................................. ...... ..... ............. 350

Incoming Call Distribution Group Member [620]................................................................................ 350

Incoming Call Distribution Group Delayed Ringing [621]...................................................................350

Feature Guide 11

Incoming Call Distribution Group Floating Extension Number [622]..................................................350

Incoming Call Distribution Group Name [623]....................................................................................350

Incoming Call Distribution Group Distribution Method [624] ..............................................................350

Destination for Overflow Time Expiration [625]..................................................................................351

Overflow Time [626]...........................................................................................................................351

Destination When All Busy [627]........................................................................................................351

Queuing Call Capacity [628] ..............................................................................................................351

Queuing Hurry-up Level [629]............................................................................................................351

Queuing Time Table [630]..................................................................................................................352

Sequences in Queuing Time Table [631] ...........................................................................................352

Maximum Number of Agents [632].....................................................................................................352

User Groups of a Paging Group [640]................................................................................................352

External Pagers of a Paging Group [641]...........................................................................................352

User Groups of a Pickup Group [650]................................................................................................353

VM Group Floating Extension Number [660].....................................................................................353

Idle Extension Hunting Type [680]......................................................................................................353

Idle Extension Hunting Group Member [681] .....................................................................................353

PS Registration [690]......................................................... ..... ...........................................................354

PS Termination [691]......................................... ..... ...... ...... ............................................ ....................354

Personal Identification Number (PIN) for PS Registration [692].........................................................354

CS Status Reference [699] ................................................................................................................354

3.3.9 Resource/In t e rface Pro gra m m i n g......... ..................................................... ... .. ...... 355

External Pager Floating Extension Number [700]..............................................................................355

Music Source Selection for BGM (with the KX-TDA15/KX-TDA30)/BGM2 (with the KX-TDA100/KX-

TDA200) [710]....................................................................................................................................355

Music on Hold [711]...........................................................................................................................355

Music for Transfer [712]......................................................................................................................355

Doorphone Call Destination [720]......................................................................................................356

Doorphone Number Reference [729]....................................................... ...... ..... ...............................356

Outgoing Message (OGM) Floating Extension Number [730]............................................................356

Outgoing Message (OGM) Name [731].............................................................................................357

DISA Security Mode [732]..................................................................................................................357

3.3.10 SMDR & Maintenance Programming...................................................................358

RS-232C Paramete r—New Line Code [800]............................................ ...... ....................................358

RS-232C Parameter—Baud Rate [800].............................................................................................358

RS-232C Parameter—Word Length [800]..........................................................................................358

RS-232C Parameter—Parity Bit [800]................................................................................................358

RS-232C Paramete r—Stop Bit Length [800]..... ..... ...... ...... ............................................ ...... ...... ........358

External Modem Control [801]...........................................................................................................358

SMDR Page Length [802]..................................................................................................................358

SMDR Skip Perforation [803].............................................................................................................359

SMDR Outgoing Call Printing [804] ...................................................................................................359

SMDR Incoming Call Printing [805] ...................................................................................................359

Remote Programming [810]...............................................................................................................359

Modem Floating Extension Number [811]..........................................................................................359

ISDN Remote Floating Extension Number [812 ].......... ............................................. ..... ....................359

3.3.11 Card Programmin g ..... .. .. ...................................................................................... 360

Slot Card Type Reference [900].........................................................................................................360

Slot Card Deletion [901].....................................................................................................................360

Slot Card Reset [902].........................................................................................................................360

OPB3 Option Card Type Reference [910] (KX-TDA100/KX-TDA200 only)........................................360

OPB3 Option Card Deletion [911] (KX-TDA100/KX-TDA200 only)....................................................360

4 Appendix......................................................................................361

4.1 Capacity of System Resources......................................................................... 362

4.1.1 Capacity of System Resources ............................................................................ 362

4.2 Tones/Ring Tones....................................... .. ............................. .........................365

4.2.1 Tones/Ring Tones.............................. ........................... .. ...................................... 365

12 Feature Guide

4.3 List of A bbr eviations ............... ........................... .. ........................................ .. .. ..367

4.3.1 List of Abbreviations..............................................................................................367

4.4 Revision History..................................................................................................369

4.4.1 KX-TDA100/KX-TDA200 Version 1.1....................................................................369

4.4.2 KX-TDA30 Version 1.1 .... .. ....................................................................................3 71

Index .................................................................................................. 373

Feature Guide 13

14 Feature Guide

Section 1

Call Handling Features

Feature Guide 15

1.1 Incoming Call Features

1.1.1 Incoming Trunk Call Features

1.1.1.1 Incoming Trunk Call Features—SU MMA RY

Description

Incoming calls via a trunk (public line) are distributed to their destination using a suitable distribution feature.

1. Available Networking Type for Each Optional Trunk Card Type

Each trunk port of an optional trunk card can be assigned its networking type: Public, Private, or VPN (Virtual Private Network).

Trunk Card Type

Networking

Type

Channel Type

Public

(DIL/DID/

DDI/MSN)

LCOT

DID

LCOT

GCOT

DID

TIE (E & M)

OPX (EXTN.)

DR2

E & M-C E & M-P

E&M

BRI/PRI

Extension

QSIG-Master

QSIG-Slave

IP-GW

Note: : Enable (default), : Enable

*1 *2

1.28.1 TIE Line Service

1.28.2 Virtual Private Network (VPN)

Private

(TIE)*

* *

* * *

* *

* * *

Virtual Private

Network (VPN)*

16 Feature Guide

2. Distribution Feature

One of the following features can be assigned to each trunk port:

Feature Description Details in

1.1 Incoming Call Features

Direct In Line (DIL)

Direct Inward Dialling (DID)

Directs a call to a preprogrammed single destination (e.g., Operator).

Directs a call with a DID number from a DID line to a preprogrammed destination. DID is also known as Direct Dialling In (DDI).

• 1.1.1.2 Direct In Line (DIL)

• 1.1.1.3 Direct Inward Dialling (DID)/Direct Dialling In (DDI)

Multiple Subscriber Number (MSN) Ringing Service

Directs a call with an MSN from an ISDN line to a preprogrammed destination.

• 1.1.1.4 Multiple Subscriber Number (MSN) Ringing Service

3. Destination Change with the Caller’s Identification Number

The Calling Line Identification (CLI) Distribution feature works in conjunction with the DIL/ DID/DDI/MSN features.

Feature Description Details in

Calling Line Identification (CLI) Distribution

Directs a call to a CLI destination if the caller’s identification number has been assigned to the Caller ID Table.

• 1.1.1.5 Calling Line Identification (CLI) Distribution

4. Available Distribution Feature for Each Optional Trunk Card Type

Trunk

Feature

Card Type

LCOT

Channel Type

DID

* *

LCOT

GCOT

DID

TIE (E & M)

DR2

E & M-C E & M-P

E&M

BRI PRI

Note: : Enable (default), : Enable

CO CO

* * *

DID/DDIDIL

* *

MSN

Feature Guide 17

1.1 Incoming Call Features

5. Available D estination

Wired Extension (PT/SLT/ISDN Extension/T1-OPX) PS Incoming Call Distribution Group PS Ring Group VM Group (DTMF/DPT) External Pager (TAFAS) DISA Analogue/ISDN Remote Maintenance Idle Line Access no. + Phone no.

Trunk Group Access no. + Trunk Group no. + Phone no.

Destination Availability

Other PBX Extension (TIE with no PBX Code) Other PBX Extension (TIE with PBX Code)

6. Intercept Routing

After distribution, the following features may be required.

Feature Description Details in

Intercept Routing

No Answer (IRNA)

If a called party does not answer a call within a preprogrammed time period (Intercept time), it is redirected to the preprogrammed destination.

Busy/DND If a called party is busy or in DND mode, the

call is redirected to the preprogrammed destination.

No Destination

If a destination is not assigned, the call is redirected to the operator.

• 1.1.1.6 Intercept Routing

• 1.1.1.7 Intercept Routing—No Destination

18 Feature Guide

1.1.1.2 Direct In Line (DIL)

Description

Provides automatic direction of an incoming trunk call to a preprogrammed destination. Each trunk has a destination for each time mode (day/lunch/break/night).

[Method Flowchart]

1.1 Incoming Call Features

A trunk call is received.

Does the call have its CLI* information and is CLI mode enabled for the trunk and the time mode?

Yes

CLI works.

Yes

The call is routed to the CLI destination.

*: Calling Line Identification (CLI) Distribution: If the CLI routing is enabled and the caller's identification number is assigned in the Caller ID Table, the call will not be routed to the DIL destination, but routed to the CLI destination.

Is the CLI destination assigned?

Is the DIL destination of the time mode assigned?

Yes

The call is routed to the DIL destination.

The call is routed to the operator (Intercept Routing —No Destination).

Feature Guide 19

1.1 Incoming Call Features

[Programming Example of DIL Table]

The table can be programmed for each trunk.

Trunk No.

Day Lunch Break Night Day Lunch Break Night

01 Enable Disable Enable Disable 101 100 101 100 02 Enable Disable Disable Disable 102 100 102 100

: ::::::::

DIL 1:1 Destination [450]

Note

T enant number and VPS trunk group number can also be assigned in the DIL table. T enant number is used to determine the time mode (day/lunch/break/night) for the corresponding trunk. VPS trunk group number is used in Voice Mail DPT (Digital) Integration ( 1.23.3 Voice Mail DPT (Digital) Integration).

Explanation:

If a trunk call is received from trunk 01; In Day mode In Lunch mode

: CLI is enabled. Route to CLI destination.

: CLI is disabled. Route to DIL destination, extension 100.

Feature Guide References

CLI

Destination

1.1.1.5 Calling Line Identification (CLI) Distribution

2.2.4 Time Service

20 Feature Guide

1.1 Incoming Call Features

1.1.1.3 Direct Inward Dialling (DID)/Direct Dialling In (DDI)

Description

Provides automatic direction of an incoming call with a DID/DDI number to a preprogrammed destination. Each DID/DDI number has a destination for each time mode (day/lunch/break/ night).

[Method Flowchart]

A trunk call is received.

Yes

Is the DID/DDI number found in the DID/DDI table?

Yes

Does the call have its CLI* information and is CLI mode enabled for the time mode?

Yes

CLI works.

Is the CLI destination assigned?

Is the DID/DDI destination for the time mode assigned?

Yes

The call is routed to the operator (Intercept Routing—No Destination).

The call is routed to the CLI destination.

The call is routed to the DID/DDI destination.

The call is routed to the operator (Intercept Routing—No Destination).

Feature Guide 21

1.1 Incoming Call Features

[Programming Example of DID/DDI Table]

DDI can be programmed as DID.

Locat

ion

DID/DDI

No.

DID/DDI

Name

0001 123-4567 John White

0002 123-2468 Tom Smith

0003 123-456 A company

CLI

DID/DDI Destination

Day Lunch Break Night Day Lunch Break Night

EnableDisableEnableDisabl

EnableDisableDisableDisabl

105 100 105 100

102 100 102 100

101 101 101 100

:: :::::::::

*1 *2 *3

DID Number [451]

DID Name [452]

DID Destination [453]

Note

Tenant number and VPS trunk group number can also be assigned in the DID/DDI table. Tenant number is used to determine the time mode (day/lunch/break/night) for the corresponding DID/DDI number. VPS trunk group number is used in Voice Mail DPT (Digital) Integration ( 1.23.3 Voice Mail DPT (Digital) Integration).

Explanation:

If the DID/DDI number is "123-4567":

1. Checks the number in the table. Matches the number in location 0001.

2. Checks the time mode.

In Day mode: In Lunch mode:

CLI is enabled. Route to CLI destination.

CLI is disabled. Route to DID/DDI destination, extension 100.

Conditions

• To use this feature, the DID/DDI service must be assigned for a trunk port as the

• DID/DDI Number Modification

22 Feature Guide

distribution method ( BRI DIL/DDI/MSN Selection [421] *For BRI only).

It is possible to modify a received DID/DDI number, which may be convenient when programming the DID/DDI table. Modification method (removed number of digits/added number) can be programmed on a trunk port basis.

[Modification Example]

Removed number of digits: 6

Modified DID/DDI number: 876543 21 = 102

Added number: 10 Received DID/DDI number: 87654321

1) Remove the first 6 digits.

2) Add "10".

1.1 Incoming Call Features

• The Inter-digit Time When the Inter-digit time expires, the PBX stops receiving DID/DDI number and starts to check the DID/DDI table. (Refer to the [Programming Example of DID/DDI Table] above). Even if the Inter-digit time does not expire, the PBX stops receiving the DID/DDI number when the received number is found in the DID/DDI table. The PBX then routes the call to the corresponding destination. If the received number matches several DID/DDI numbers in the table, the DID/DDI number of the lowest numbered location has priority.

[Example] If a call is received in Lunch mode;

Received

Number

123-4567 Extn. 100 The PBX finds the match in location 0001

123-456 Extn. 101 The Inter-digit time expired after

Feature Guide References

1.1.1.5 Calling Line Identification (CLI) Distribution

2.2.4 Time Service

Destination Explanation

in the table after receiving "7". So the call is routed to extension 100.

receiving "6". The PBX finds the match in location 0003 in the table. So the call is routed to extension 101.

Feature Guide 23

1.1 Incoming Call Features

1.1.1.4 Multiple Subscriber Number (MSN) Ringing Serv ice

Description

Provides automatic direction of an incoming ISDN-BRI (Basic Rate Interface) line call with an MSN to a preprogrammed destination. One ISDN-BRI port can support a maximum of 10 MSNs. Each MSN has a destination for each time mode (day/lunch/break/night). Point-to-multipoint must be selected for the ISDN configuration ( BRI Configuration [426]).

[Method Flowchart]

A trunk call is received.

Yes

Are any MSNs assigned in the MSN table?

Yes

Is the MSN found in the MSN table?

Yes

Does the call have its CLI* information and is CLI mode enabled for the time mode?

Yes

CLI works.

Is the CLI destination assigned?

The call is routed to the operator (Intercept Routing—No Destination

The call is ignored.

The call is routed to the CLI destination.

*: Calling Line Identification (CLI) Distribution: If the CLI routing is enabled and the caller's identification number is assigned in the Caller ID Table, the call will not be routed to the MSN destination, but routed to the CLI destination.

24 Feature Guide

Is the MSN destination for the time mode assigned?

Yes

The call is routed to the MSN destination.

The call is routed to the operator (Intercept Routing—No Destination

1.1 Incoming Call Features

[Programming Example of MSN Table for ISDN BRI Port 1]

A table can be programmed for each ISDN-BRI port. Each BRI port has 10 MSN locations.

Locat

ion

10: : ::::::::

Note

Explanation:

If the MSN "123-4567" is received from BRI port 1:

MSN

123-

4567A Company

123-

2468C Company

:: : ::::::::

Tenant number and VPS trunk group number can also be assigned in the MSN table. Tenant number is used to determine the time mode (day/lunch/break/night) for the corresponding MSN. VPS trunk group number is used in Voice Mail DPT (Digital) Integration ( 1.23.3 Voice Mail DPT (Digital) Integration).

1. Checks the number in the table.

Matches the number in location 01.

2. Checks the time mode.

In Day mode: In Lunch mode:

MSN

Name

CLI is enabled. Route to CLI destination.

Day Lunch Break Night Day Lunch Break Night

Enable

CLI is disabled. Route to MSN destination, extension 100.

CLI MSN Destination

Disabl

DisableDisableDisabl

Enable

Disabl

101 100 101 100

102 100 102 100

Conditions

• To use this feature, the MSN service must be assigned for a trunk port as the distribution method ( BRI DIL/DDI/MSN Selection [421]).

• M SN Modification It is possible to modify a received MSN to make it shorter, which may be convenient when programming the MSN table. Modification method (removed number of digits/added number) can be programmed on a trunk port basis.

[Modification Example]

Removed number of digits: 6 Added number: 10 Received MSN: 87654321

• When using point-to-multipoint configuration with a BRI, do not connect another ISDN terminal device in parallel with the PBX. As only two channels can be used at one time with the BRI, the other ISDN termina l device may monopolise both chann els.

Feature Guide References

1.1.1.5 Calling Line Identification (CLI) Distribution

Modified MSN: 876543 21 = 1021

1) Remove the first 6 digits.

2) Add "10".

Feature Guide 25

1.1 Incoming Call Features

2.2.4 Time Service

26 Feature Guide

1.1 Incoming Call Features

1.1.1.5 Calling Line Identification (CLI) Distribution

Description

Directs an incoming trunk call to a destination when the caller’s identification number (e.g., Caller ID) matches the number in the System Speed Dialling T able which is used as the Caller ID Table. Each Caller ID number (telephone number for each System Speed Dialling number) can have its own destination.

CLI Feature Description Details in

Caller ID (KX-TDA30/KXTDA100/KX-TDA200 only)

Calling Line Identification Presentation (CLIP)

Automatic Number Identification (ANI) (KXTDA100/KX-TDA200 only)

CLI always works in conjunction with the following call distribution methods:

Caller’s number is sent from an analogue trunk.

Caller’s number is sent from an ISDN line. • 1.20.1.2

Caller’s number is sent from an E1 or T1 line.

• 1.17.1 Caller ID

Calling/ Connected Line Identification Presentation (CLIP/COLP)

• 1.21.1 E1 Line Service (KX-TDA100/ KX-TDA200 only)

• 1.22.1 T1 Line Service (KX-TDA100/ KX-TDA200 only)

a) DIL b) DID/DDI c) MSN Ringing Service

Each trunk (for DIL) and the DID/DDI/MSN number can enable or disable the CLI feature for each time mode (day/lunch/break/night) ( 2.2.4 Time Service). When the call has its Caller ID and the CLI is enabled for the time mode, the call will be handled by the CLI method.

[Programming Example of System Speed Dialling Table for CLI]

Location

(System Speed

Dialling No.)

000 901234567890 ABC Company 200 001 : : :

::::

Telephone No.

System Speed

Dialling Name

CLI Destination

Feature Guide 27

1.1 Incoming Call Features

*1 *2

System Speed Dialling Number [001]

System Speed Dialling Name [002]

Explanation:

If the caller’s number is "0123-456-7890" (The Trunk Access number is disregarded.):

1. Checks the number in the table. Matches the number in location 000.

2. The call is routed to the CLI destination, extension 200.

Conditions

• Automatic Caller ID Number Modification The Caller ID number is used after modification by the Automatic Caller ID Number Modification. ( 1.17.1 Caller ID)

Feature Guide References

1.1.1.2 Direct In Line (DIL)

1.1.1.3 Direct Inward Dialling (DID)/Direct Dialling In (DDI)

1.1.1.4 Multiple Subscriber Number (MSN) Ringing Service

1.6.1.5 Speed Dialling—Personal/System

28 Feature Guide

1.1.1.6 Intercept Routing

Description

Provides automatic redirection of incoming trunk calls. There are two types of Intercept Routing as follows:

Feature Description

1.1 Incoming Call Features

Intercept Routing—No Answer (IRNA)

Intercept Routing— Busy/DND

The available intercept destination is as follows: Type 1: The destination assigned on the extension port which the original destination joins.

( Extension Intercept Destination [604])

Type 2: The destination assigned on the trunk group which receives the call.

( Trunk Group Intercept Destination [470])

Original Destination The Available Intercept Destination

Wired Extension (PT/SLT/ISDN Extension/T1-OPX)

PS Type 1 Incoming Call Distribution Group Intercept Routing—Overflow in an Incoming Call

If a called party does not answer a call within a preprogrammed time period (Intercept time) ( Intercept Time [203]), it is redirected to the preprogrammed destination.

If a called party is busy or in DND mode, the call is redirected to the preprogrammed destination.

Type 1

Distribution Group works ( 1.2.2.5 Overflow Feature). The overflow destination is assigned on the incoming call distribution group which the original destination joins ( Destination for

Overflow Time Expiration [625]). PS Ring Group Type 2 VM Group (DTMF/DPT) Type 2 External Pager (TAFAS) Type 2 DISA Type 2* Analogue/ISDN Remote

Maintenance Idle Line Access no. + Phone no. Not available Trunk Group Access no. +

Trunk Group no. + Phone no. Other PBX Extension (TIE with no

PBX Code) Other PBX Extension (TIE with PBX

Code)

Not available

Feature Guide 29

1.1 Incoming Call Features

*: This is applied only when a trunk call arrives on a DISA line but the line is busy at that time.

Once the call reaches the destination extension by using the DISA feature, the Intercept Routing feature of the extension works.

Each of them can have different intercept destinations for each time mode (day/lunch/break/ night) ( 2.2.4 Time Service).

[Available Intercept Destination]

Wired Extension (PT/SLT/ISDN Extension/T1-OPX) PS Incoming Call Distribution Group PS Ring Group VM Group (DTMF/DPT) External Pager (TAFAS) DISA

Intercept Destination Availability

Analogue/ISDN Remote Maintenance Idle Line Access no. + Phone no. Trunk Group Access no. + Trunk Group no. +

Phone no. Other PBX Extension (TIE with no PBX Code) Other PBX Extension (TIE with PBX Code)

Conditions

• Intercept Routing—Busy/DND on/off Each Intercept Routing—Busy and Intercept Routing—DND can be enabled or disabled through system programming. If disabled, one of the following is activated depending on the trunk card type which a call arrives through:

a) LCOT or T1 (LCOT/GCOT) Card: The incoming trunk call will ring at the original

b) Other Trunk Cards: A busy tone will be sent to the caller.

• If the intercept destination cannot receive the call:

a) Intercept Routing—No Answer: Intercept timer will restart at the original

b) Intercept Rout ing—Busy/DND: Th e call wi ll be s ent bac k t o the orig inal dest inat ion

• Idle Extension Hunting If an extension is a member of an idle extension hunting group, calls to that extension will not be redirected by Intercept Routing—Busy/DND. If the extension is busy or in DND mode, calls to that extension will be redirected to the next extension in the idle extension hunting group.

destination while the caller hears a ringback tone.

destination, until the call is answered.

when the call arrives through the LCOT or T1 (LCOT/GCOT) card. When the call arrives through other trunk cards the caller will hear a busy tone.

30 Feature Guide

Feature Guide References

1.3.1 Call Forwarding (FWD)/Do Not Disturb (DND)

1.1 Incoming Call Features

Feature Guide 31

1.1 Incoming Call Features

1.1.1.7 Intercept Routing—No Destination

Description

Provides automatic redirection of an incoming trunk call which does not have a destination assigned. The intercept destination is an operator (tenant/PBX) ( Operator Assignment [006] *For PBX operator only).

Conditions

• Intercept Routing—No Destination on/off The Intercept Routing—No Destination feature can be enabled or disabled through system programming. If disabled, reorder tone will be sent to the caller. However, the Intercept Routing—No Destination feature always works for calls through the LCOT or T1 (LCOT/GCOT) card even when disabled.

• If an operator (tenant/PBX) is not assigned: The lowest jack numbered extension will be the intercept destination.

• Intercept Routing—No Destination also applies to: Calls from doorphones.

Feature Guide References

2.2.5 Operator Features

32 Feature Guide

1.1.2 Internal Call Features

1.1.2.1 Internal Call Feat ures—SUMMARY

Description

The following incoming calls reach their destination:

Feature Description Details in

Intercom Call A call from one extension to another. • 1.5.3

1.1 Incoming Call Features

Intercom Call

Doorphone Call When a call from a doorphone reaches its destination,

the recipient can talk to the visitor.

[Available Destination]

The destinations of doorphone calls can be assigned for each time mode (day/lunch/break/ night) ( 2.2.4 Time Service) on a doorphone port basis ( Doorphone Call Destination [720]).

Calling from

Destination

Extension Doorphone

Wired Extension (PT/SLT/ISDN Extension/T1-OPX) PS Incoming Call Distribution Group PS Ring Group VM Group (DTMF/DPT) External Pager (TAFAS) DISA

• 1.16.1 Doorphone Call

Analogue/ISDN Remote Maintenance Idle Line Access no. + Phone no.

Trunk Group Access no. + Trunk Group no. + Phone no.

Other PBX Extension (TIE with no PBX Code) Other PBX Extension (TIE with PBX Code)

Available

Feature Guide 33

1.1 Incoming Call Features

1.1.2.2 Internal Call Block

Description

Internal calls can be restricted on a COS basis. Each COS of the caller can enable or disable this feature for each COS of the called party.

[Programming Example]

Caller

COS 1 COS 2 COS 3 :::::

Block

Explanation:

a) COS 1 can make calls to all extensions. b) COS 2 can make calls to COS 1 only. (COS 2 cannot make calls to COS 2.) c) COS 3 can make calls to COS 3 only.

Extn. 100 Extn. 101

COS 1 COS 2 COS 3 ...

COS 1

Called Party

Conditions

• Restricted extension numbers cannot be the parameter of the feature settings (e.g.,

• All extensions can make an Operator Call ( 2.2.5 Operator Features) regardless of the

34 Feature Guide

COS 2

Extn. 102 Extn. 103

Walking Extension).

Internal Call Block.

COS 3

Extn. 104 Extn. 105

Extn. 106

1.1 Incoming Call Features

• This feature can also restrict calling a doorphone from an extension on a COS of the extension and a COS of the doorphone port basis. Each doorphone port can be assigned a COS. ( 1.16.1 Doorphone Call)

Feature Guide 35

1.1 Incoming Call Features

1.1.3 Incoming Call Indication Features

1.1.3.1 Incoming Call Indic at ion Features—SUMMARY

Description

Incoming calls are indicated by various methods as follows:

Type Feature Description Details in

Ring Tone Ring Tone

Pattern Selection

Voice-calling Alternate

Receiving— Ring/Voice

LED (LED: Light Emitting Diode)

Display (Caller’s Information)

External Pager Trunk Answer

Tone/Voice during a Conversation

LED Indication The light shows line conditions with a variety

Display Information

from Any Station (TAFAS)

Call Waiting A busy extension hears a tone, or voice from

A telephone rings when receiving a call. The ring tone patterns can be changed for each incoming call type.

A PT user can select to receive intercom calls by ring tone or by voice, through personal programming.

of light patterns.

The display shows the caller’s information. • 1.19.4

The external pager sends a ring tone when receiving a call .

the handset/built-in speaker indicating that another incoming call is waiting.

• 1.1.3.2 Ring Tone Pattern Selection

• 1.5.3 Intercom Call

• 1.19.3 LED Indication

Display Information

• 1.16.3 Trunk Answer From Any Station (TAFAS)

• 1.1.3.3 Call Waiting

36 Feature Guide

1.1.3.2 Ring Tone Pattern Selection

Description

A ring tone pattern can be selected for each incoming call type on a Ring Tone Pattern Table basis, which can be assigned for each extension.

[Ring Tone Patterns]

1 280 ms

ingle

ouble

riple

-Double

1.1 Incoming Call Features

[Programming Example of Ring Tone Pattern Table]

There are a specified number of programmable tables each of which allows the assignment of ring tone patterns for the following incoming call types: For trunk calls (including trunk call hold recalls) and doorphone calls, select ring tone patterns on a trunk group or a doorphone port basis.

Table

No.

1 Double Single Single 2 Single Double Double

:: :::::::::

Each extension can select one of the tables.

Conditions

•"PT Ring off Setting" can be enabled or disabled through system programming. If disabled, PT users cannot set the ring off.

Intercom

Call/Hold

Recall

Trunk Call/Hold

Recall

Doorphone Call

TRG1 TRG2 ... Port 1 Port 2 ...

Timed

Reminder

Call

Back

LCS

Feature Guide 37

1.1 Incoming Call Features

1.1.3.3 Call Waiting

Description

Used to inform a busy extension that another incoming call is waiting. The busy extension user can answer the second call by disconnecting the current call or placing it on hold. The following notification method can be assigned for each extension depending on the call waiting and the telephone type:

a) Call Waiting Tone: Tone from the handset or built-in speaker b) OHCA: Voice from the built-in speaker c) Whisper OHCA: Voice from the handset d) Off: No notification.

Intercom Call Call Waiting tone/OHCA/

Trunk Call* Call Waiting tone/Off

*: Including a doorphone call, call via an incoming call distribution group, and a transferred

trunk call from another extension.

This feature is also known as Busy Station Signalling (BSS).

Conditions

• Call Waiting call for an extension in a VM group (DPT/DTMF) is not available.

• Data Line Security Setting Data Line Security cancels the Call Waiting setting. ( 1.10.5 Data Line Security)

• Call Waiting Tone A PT user can hear different Call Waiting tones for trunk call and intercom call if "Tone 2" has been selected through personal programming (Call Waiting Tone Type Selection). If "Tone 1" has been selected, the same Call Waiting tone will be heard for both trunk call and intercom call. All Call Waiting tone patterns have a default ( 4.2.1 Tones/Ring Tones).

• Caller Information With the Call Waiting tone, the caller’s information flashes on the display for five seconds at 15-second intervals.

• Call Waiting from the Telephone Company Besides the Call Waiting service within the PBX, the Call Waiting tone offered by an analogue line from your telephone company informs the extension user of another incoming trunk call that is waiting. He can answer the second call by disconnecting the current call or placing it on hold. For details, consult your telephone company.

Call Waiting Caller ID (Visual Caller ID) (KX-TDA30/KX-TDA100/KX-TDA200 only):

With the Call Waiting tone offered by an analogue line from the telephone company, the Caller ID number can be received and flash on the display twice for five seconds at 15second intervals.

Call Type

Notification Method

DPT Other Telephone

Call Waiting tone/Off

Whisper OHCA/Off

38 Feature Guide

Feature Guide References

1.7.4 Second Call Notification to Busy Extension

User Manual References

User Manual

1.4.4 Answering Call Waiting

1.7.3 Receiving Call Waiting (Call Waiting/Off-hook Call Announcement [OHCA]/Whisper OHCA)

3.1.2 Settings on the Programming Mode

1.1 Incoming Call Features

Feature Guide 39

1.2 Receiving Group Features

1.2.1 Idle Extension Hunting

Description

If a called extension is busy or in DND mode, Idle Extension Hunting redirects the incoming call to an idle member of the same idle extension hunting group, which can be programmed through system programming ( Idle Extension Hunting Group Member [681]). Idle extensions are automatically searched according to a preprogrammed hunting type ( Idle Extension Hunting Type [680]).

This feature is also known as Station Hunting.

Type Description

Circular Hunting An idle extension is searched for in the order specified in the idle

extension hunting group in a circular way.

Incoming call

Terminated Hunting An idle extension is searched for in the order specified in the idle

Conditions

• Idle Extension Hunting applies to: Intercom, trunk, and doorphone calls to a single destination.

• An extension user can belong to only one idle extension hunting group.

Extn.

Assigned order

Busy Extn.

Extn. Extn.

extension hunting group until reaching the last assigned extension.

Incoming call

Extn.

Assigned order

Busy Extn.

Extn. Extn.

40 Feature Guide

1.2 Receiving Group Features

• If all the searched extensions are busy: The PBX redirects the call to an overflow destination which can be assigned for each idle extension hunting group and each time mode (day/lunch/break/night) ( 2.2.4 Time Service).

[Available Destination]

Destination Availability

Phone no. Other PBX Extension (TIE with no PBX Code) Other PBX Extension (TIE with PBX Code)

• FWD/DND Mode While searching for an idle extension within an idle extension hunting group, any extension which has set FWD—All Calls or DND feature will be skipped, and the call will go to the next extension in the group.

Feature Guide References

1.3.1 Call Forwarding (FWD)/Do Not Disturb (DND)

Feature Guide 41

1.2 Receiving Group Features

1.2.2 Incoming Call Distribution Group Features

1.2.2.1 Incoming Call Dist ribution Gr oup Features—SUMMARY

Description

An incoming call distribution group is a group of extensions programmed through system programming ( Incoming Call Distribution Group Member [620]). An incoming call distribution group receives calls directed to the group. Each incoming call distribution group has a floating extension number. Incoming calls directed to an incoming call distribution group are distributed to the member extensions in the group using a distribution method. When a preprogrammed number of extensions in the group are busy, the incoming calls can wait in a queue. Each incoming call distribution group and member extensions can be programmed as desired to handle incoming calls. Calls to the group can be monitored by an extension assigned as a supervisor (supervisor extension).

Programming Item Example for Incoming Call Distribution Group 1 with Diagram

A through F in the table are described in the following diagram.

ABCDEF

Group No.

1 2 3 :

Floating Extn. No

290 291

Group

Name

Sales Engineering

Distribution Method

Ring UCD

Max. No. of Busy

Extensions

3 Max.

Queuing Call

Capacity

5 11

Hurry-up

Level 3

Overflow

Time 60

Overflow Destination

...

Day 100

200

Night

...

100

...

200

Tenant

No. 1

*1 *2 *3 *4 *5 *6 *7 *8 *9

Incoming Call Distribution Group Floating Extension Number [622]

Incoming Call Distribution Group Name [623]

Incoming Call Distribution Group Distribution Method [624]

Maximum Number of Agents [632]

Queuing Call Capacity [628]

Queuing Hurry-up Level [629]

Overflow Time [626]

Destination for Overflow Time Expiration [625]/Destination When All Busy [627]

Tenant number is required to determine the time mode (day/lunch/break/night) (

2.2.4 Time Service ) and the music source (for Music on Hold) for each group.

42 Feature Guide

Queuing Feature

Five calls are waiting in a queue.

Group Call Distribution

Calls are distributed by the assigned method. (Only three extensions [agents] can answer the call for Busy on Busy.)

Supervisor Extension

Extn. 100

Monitors or controls the incoming call distribution group status.

1.2 Receiving Group Features

Calls arriving at incoming call distribution group 1.

Overflow Feature

a) Sends a busy tone (Busy on Busy), o

b) Redirects to the overflow destination.

7 6 5

Manual Queue Redirection

The longest waiting call in a queue

3 2 1

Extn. 101

Extn. 102

Incoming Call

Extn. 103

can be redirected to the overflow destination by pressing the Hurry-up button. The button shows the Hurryup status.

Extn. 104

Extn. 105

Log-outLog-in

Distribution Group 1

(Floating extension no.: 290, Name: Sales)

*10 *11 *12

1.2.2.3 Queuing Feature

1.2.2.7 Supervisory Feature

1.2.2.6 Log-in/Log-out

1. Group Call Distribution [ 1.2.2.2 Group Call Distribution]

Incoming calls are distributed using one of the following methods:

Distribution Method Description

Uniform Call Distribution (UCD)

Calls go to a different extension uniformly each time a call is received.

Priority Hunting An idle extension is searched in the specified order. Ring All extensions in the incoming call distribution group ring

simultaneously.

2. Queuing Feature [ 1.2.2.3 Queuing Feature]

If a preprogrammed numbers of extensions in an incoming call distribution group are busy , a preprogrammed number of additional calls can wait in a queue. While calls are waiting in the queue, an outgoing message (OGM) or Music on Hold can be sent to the waiting callers.

3. VIP Call [ 1.2.2.4 VIP Call]

It is possible to assign a priority to incoming call distribution groups so that an incoming

Feature Guide 43

1.2 Receiving Group Features

call can be received from the groups in priority order.

4. Overflow Feature [ 1.2.2.5 Overflow Feature]

A call is redirected to a preprogrammed destination when it cannot be answered or queued (Intercept Routing—Overflow in an Incoming Call Distribution Group). It is also possible to send a busy tone (Busy on Busy) or disconnect the line.

5. Incoming Call Distribution Group Controlling Feature

Feature Description Details in

Conditions

• One extension can belong to multiple incoming call distribution groups.

• ICD Group button An Incoming Call Distribution (ICD) Group button can be assigned on a flexible button for each incoming call distribution group. It receives the incoming calls to the group. One extension can have more than one ICD Group button of the same or different incoming call distribution groups (Multiple ICD Group). If all ICD Group buttons in the same incoming call distribution group are occupied, the next incoming call will be held in a queue or will overflow. If the ICD Group button is not assigned, incoming calls will arrive at the INTERCOM or CO button. Even though an extension can have an ICD Group button for an incoming call distribution group that the extension has not been programmed to be included through system programming ( Incoming Call Distribution Group Member [620]), the ICD Group button will not receive calls to that group.

• Group FWD The FWD feature can be assigned on an incoming call distribution group basis.

• COS for Incoming Call Distribution Groups Each incoming call distribution group is assigned a COS number. Group FWD to an outside party can be enabled or disabled for each COS. The COS for incoming call distribution groups is also used for the Internal Call Block feature; when an extension user calls an incoming call distribution group, the PBX checks the COS of the calling extension against the COS of the incoming call distribution group ( 1.1.2.2 Internal Call Block).

Log-in/Log-out Member extensions can join the group to

handle calls (Log-in) or leave the group for a break (Log-out). They can leave the group temporarily when they are away from their desks, to prevent calls being sent to their extensions.

Supervisory Feature

Incoming Call Queue Monitor

Log-in/Logout Monitor and Remote Control

The supervi sor extension can monit or various information about the incoming calls for each incoming call distribution group on his display.

Monitor: The supervisor extension can monitor the log-in/log-out status of the group members. Remote Control: The supervisor extension can change the status of the members.

• 1.2.2.6 Login/Log-out

• 1.2.2.7 Supervisory Feature

44 Feature Guide

Feature Guide References

1.3.1.2 Call Forwarding (FWD)

1.19.2 Flexible Buttons

1.2 Receiving Group Features

Feature Guide 45

1.2 Receiving Group Features

1.2.2.2 Group Call Distribution

Description

The Incoming calls directed to an incoming call distribution group are distributed to the member extensions using the distribution method until a preprogrammed number of extensions (agents) ( Maximum Number of Agents [632]) are available to accept a call. When incoming calls exceed the number, the calls enter a queue ( 1.2.2.3 Queuing Feature).

1. Distribution Method

There are three distribution methods which can be assigned to each incoming call distribution group ( Incoming Call Distribution Group Distribution Method [624]).

Distribution

Method

Uniform Call Distribution (UCD)

Calls go to a different extension uniformly each time a call is received. Extensions are hunted in a circular way in the preprogrammed order for the group, starting at the extension after

Description

the extension which received the last call.

Extn.

Received the last call.

Extn.

Starts searching from extn. B. (Skips extn. A.)

Extn.

Priority Hunting An idle extension is searched for using the preprogrammed order

for the group.

1st Priority 2nd Priority 3rd ....

Extn.

Always starts searching from the first assigned extension.

Extn.

46 Feature Guide

Ring All extensions in the group ring simultaneously.

Delayed Ringing:

Delayed ringing or no ringing can be programmed for each extension in the group ( Incoming Call Distribution Group Delayed Ringing [621]). The call can be answered by pressing the flashing button even if no ring or a delayed time is set.

Extn.

Rings immediately simultaneously.

Extn.

Delayed Ringing:

Rings after a specified time delay.

1.2 Receiving Group Features

2. Call Waiting for Incoming Call Distribution Group (Group Call Waiting)

When there are no available extensions in an incoming call distribution group, the group members can receive the Call Waiting tone. To use this feature:

• Select the Group Call Waiting mode through system programming. This determines the distribution method for waiting calls.

• Member extensions must assign the Call Waiting mode individually , or they will not be notified. ( 1.1.3.3 Call Waiting)

[How the Group Call Wa iting Feature Activates]

Programming Conditions

Group Call

Waiting Mode

Distribution

All

Distribution Method

UCD Priority Hunting Ring UCD/Priority Hunting/ Ring

Group Call

Group Call Waiting

Distribution Method

UCD Priority Hunting Not available* Ring

Result

Capable

Telephone

PT/PS with idle ICD Group button Any telephone

*: Incoming calls enter the queue immediately . Member extensions do not receive the

Call Waiting tone.

[Example]

•

Group Call Waiting mode: All Group call distribution method

•

for idle extensions: UCD

All extensions hear the Call Waiting tone (Ring).

[ICD Group Button for Group Call Waiting]

The way that the Group Call Waiting feature works depends on the Group Call Waiting Distribution method as follows:

a) Ring: The Group Call Waiting feature activates for all busy member extensions

(even when the extensions do not have ICD Group buttons) simultaneously for only one incoming call — additional calls will wait in a queue.

b) UCD/Priority Hunting: The Group Call Waiting feature activates on an idle ICD

Group button located on busy member extensions in a certain order. (This order depends on the type: UCD or Priority Hunting.) Calls will arrive at idle buttons until all ICD Group buttons are occupied — additional calls will wait in a queue.

Note

In the method b), if an extension has one or more ICD Group buttons for an incoming call distribution group and all the ICD Group buttons on the extension are occupied, the Group Call Waiting feature for the group will not work at the extension.

Feature Guide 47

1.2 Receiving Group Features

3. No Reply Redirection (UCD or Priority Hunting Method)

If a call received at a member extension is not answered within a preprogrammed time period (No Answer time), the call will be redirected to the next member extension. If there is no idle group member, the call queues at target extension until a group member becomes available.

Conditions

• FWD/DND Extension System programming for each incoming call distribution group is required to skip or ring the extension which has FWD or DND feature set. If it rings, the FWD/DND settings are ignored. ( 1.3.1 Call Forwarding (FWD)/Do Not Disturb (DND))

• Group Call Waiting feature cannot be used with the VIP Call feature ( 1.2.2.4 VIP Call) and/or Wrap-up feature ( 1.2.2.6 Log-in/Log-out). Because to use the VIP Call feature and/or Wrap-up feature, Call Waiting mode on each extension should be off.

Incoming Call Distribution Group 1

(Floating extension no.: 200)

Incoming Call Distribution

Group 2

(Floating

extension no.: 300)

ICD Group 200 (Call Waiting) ICD Group 200 (Call Waiting) ICD Group 300 (Answering the Call)

48 Feature Guide

1.2.2.3 Queuing Feature

Description

When a preprogrammed number of extensions ( Maximum Number of Agents [632]) in an incoming call distribution group are busy, additional incoming calls can wait in a queue. The number of calls which can be in the waiting queue is programmable ( Queuing Call Capacity [628]). While calls are waiting in the queue, the calls are handled by the Queuing Time Table ( Queuing Time T able [630]), which can be assigned for each time mode (day/lunch/break/night) ( 2.2.4 Time Service). Each Queuing Time T able has a specified number of sequences. The following procedures are provided to make up a Queuing Time Table:

[Procedure Table]

Command Description Condition

1.2 Receiving Group Features

OGM a An outgoing message (OGM) a

(01–64 [with the KX-TDA100/KXTDA200] or 01–32 [with the KXTDA15/KX-TDA30]) is sent to the caller.

b × 5 s Puts the caller in the waiting

queue for b (01–16) × 5 seconds.

Sequence c Redirects to sequence c (01–16). None

Overflow Redirects to overflow destination. None

Disconnect Disconnects the line. None

None

Redirects to the next sequence. If assigned on sequence 01, the

(No command)

[Programming Example of Queuing Time Table]

Queuing

Sequence Time Table

Sequence 01Sequence 02Sequence 03Sequence

No.

After the outgoing message (OGM), Music on Hold will be sent and redirects to the next sequence.

If an outgoing message (OGM) has not been sent to the caller, the caller hears a ringback tone. If an outgoing message (OGM) has been sent to the caller, the caller hears Music on Hold.

Queuing Time Table will not be activated.

Sequence

...

01 OGM 01 6 × 5 s OGM 03 Overflow 02 03

:::::::

*1 *2

Sequences in Queuing Time Table [631]

The call will be disconnected if the destination is not determined after sequence 16.

Feature Guide 49

1.2 Receiving Group Features

Explanation for Queuing Time Table 01:

The call queues.

Conditions

• If the call is transferred to the incoming call distribution group a nd is handled by the

Queuing Time Table:

Transfer Recall will not occur even if the Transfer Recall time expires.

• Manual Queue Redirection It is possible to redirect the longest waiting call in a queue to the overflow destination by pressing the Hurry-up button. (When the call is already ringing on any extension, the call is not redirected.) This feature is also known as Hurry-up Transfer.

• Hurry-up Button A flexible button can be customised as the Hurry-up button. The number of calls queuing before Manual Queue Redirection may be performed is programmable ( Queuing Hurryup Level [629]). The button shows the current status as follows:

Sequence 01

OGM 01 is sent.

Thank you for calling Panasonic. The department you are calling is busy. Please hold the line. We will answer your call shortly.

The call is connected to the member extension as soon as the extension becomes available.

Queuing Time Table 01

Sequence 02

Music on Hold is sent for 30 seconds.

Sequence 03

OGM 03 is sent.

We are sorry to keep you holding. The department is still busy. We are transferring you to the operator.

Sequence 04

Redirects to the overflow destination.

Overflow destination answers.

Light Pattern Calls in the Waiting Queue

Off No queued call Red on At or under the assigned number for Hurry-up Rapid red flashing Over the assigned number for Hurry-up

Feature Guide References

1.2.2.5 Overflow Feature

1.19.2 Flexible Buttons

User Manual References

User Manual

1.8.3 Forwarding a Waiting Call (Manual Queue Redirection)

50 Feature Guide

1.2.2.4 VIP Call

I D G

(

Description

It is possible to assign a priority to incoming call distribution groups. If an extension belongs to multiple groups and the extension becomes idle, queuing calls in the groups will be distributed to the extension in priority order. Each incoming call distribution group can enable or disable the VIP Call mode. When multiple groups enable the VIP Call mode, the incoming call distribution group with the lowest numbered group has the highest priority. When multiple groups disable the VIP Call mode, queuing calls are distributed to extensions uniformly.

[Example]

In the call centre, incoming call distr i bution groups 1 and 3 enable the VIP Call mode, while incoming call distribution groups 2 and 4 disable the VIP Call mode.

1.2 Receiving Group Features

Calls have been distributed by DIL/DID/DDI/CLI. (The number in the circle is the queuing order.)

ncoming Call

istribution roup 1

for VIP)

6 1

1st Priority

Incoming Call Distribution Group 2

(for general customers)

Extn. 101

5 3

Extn. 102

Incoming Call Distribution Group 3

(for special customers)

3rd Priority

Extn. 103

Incoming Call Distribution

Group 4

(for general

customers)

2nd Priority

Distribution order:

From: Group 1 Group 3 Groups 2 and 4

8 7

3rd Priority

1 6 2 4 3 7

5 8

Feature Guide 51

1.2 Receiving Group Features

1.2.2.5 Overflow Feature

Description

When waiting calls exceed the waiting queue capacity ( Queuing Call Capacity [628]), they may be redirected to a preprogrammed destination or a busy tone may be sent to the callers by the following features:

1) Intercept Routing—Overflow in an Incoming Call Distribution Group

2) Busy on Busy

1. Intercept Routing—Overflow in an Incoming Call Distribution Group

The Intercept Routing—Overflow in an Incoming Call Distribution Group works in one of following conditions:

a) There is no space in the waiting queue. b) The Queuing Time Table is not assigned and there are no extensions logged-in. c) An Overflow command is assigned to the Queuing Time Table. d) The Overflow time ( Overflow Time [626]) expires. e) Manual Queue Redirection is performed.

[Available Destination]

The overflow destinations can be assigned for each incoming call distribution group and each time mode (day/lunch/break/night) ( 2.2.4 Time Service). The two different destinations can be assigned, one for the a) and b) ( Destination When All Busy [627]), and one for c), d), and e) ( Destination for Overflow Time Expiration [625]).

Destination Availability

Phone no.

52 Feature Guide

Other PBX Extension (TIE with no PBX Code) Other PBX Extension (TIE with PBX Code)

1.2 Receiving Group Features

2. Busy on Busy

The Busy on Busy feature works when the destination for the Intercept Routing—Overflow in an Incoming Call Distribution Group feature is not assigned in one of the following conditions:

a) There is no space in the Waiting queue. b) The Queuing Time Table is not assigned and there are no extensions logged-in.

[Example of a)]

When the answering agent number ( Maximum Number of Agents [632]) is "2", and the queuing call number ( Queuing Call Capacity [628]) is "0": There are five assistants in the shop. If two of them are engaged on the phone, the next caller will hear a busy tone to prevent the caller from thinking that there is no one in the shop or that the shop is closed.

Conditions

[Intercept Routing—Overflow in an Incoming Call Distribution Group]

• If the Overflow time expires, and the overflow destination is unavailable:

a) If the trunk call arrives through the LCOT or T1 (LCOT/GCOT) card: (1) The line is

disconnected when the call was once in a queue and an outgoing message (OGM) was sent to the call, or when the call reached an incoming call distribution group by using the DISA feature ( 1.16.6 Direct Inward System Access (DISA)). (2) Except for the above, redirection is ignored and the Overflow timer activates again.

b) If the call arrives through the other cards: Redirection is ignored and the Overflow

timer activates again.

[Busy on Busy]

• If a trunk call arrives through the LCOT or T1 (LCOT/GCOT) card, a busy tone will not be sent to the caller.

Feature Guide References

1.2.2.3 Queuing Feature

Feature Guide 53

1.2 Receiving Group Features

1.2.2.6 Log-in/Log-out

Description

Incoming call distribution group members can join (Log-in) or leave (Log-out) the groups manually. They can leave the group temporarily when they are away from their desks, to prevent calls being sent to their extensions. They can return to the group when they are ready to answer calls.

Wrap-up:

While logged-in, a member extension can have a preprogrammed time period automatically for refusing calls after completing the last call (Wrap-up time). While Wrap-up timer is active, calls to all incoming call distribution groups to which the extension belongs will skip the extension so that he can make some report or etc. Wrap-up mode can also be activated manually (Not Ready) by pressing the Wrap-up button.

[Log-in/Log-out and Wrap-up Status Example]

Incoming call

Extn. 101

Ready ReadyReady

Extn. 102

Log-out

Conditions

• It is programmable whether the last remaining logged-in extension can log out.

• Log-in/Log-out Button

Ready

Waiting for a call

The Wrap-up time expires.

Wrap-up

Making a report

Press the Wrap-up button.

Not Ready

Making a report/

temporary break

Press the Wrap-up button.

Extn. 103

Log-in

Extn. 104

Not Ready

Extn. 105

Wrap-up

Extn. 106

Answering a call

After completing the call

A flexible button can be customised as the Log-in/Log-out button with the following parameters:

Light Pattern

Parameter Usage

Red on Off

54 Feature Guide

No parameter Used with an ICD Group button, or with a

floating extension number of an incoming call distribution group, or with (All).

——

1.2 Receiving Group Features

Parameter Usage

Floating extension number of a specified incoming call distribution group

(All)

• If an ICD Group button is assigned, it also shows the log-in/log-out status of the corresponding group. The light pattern is the same as the Log-in/Log-out button which includes the group number.

• Wrap-up Button A flexible button can be customised as the Wrap-up button. It shows the current status as follows:

Light pattern Status

Slow red flashing Wrap-up Red on Not Ready

Used to log-in or log-out from the specified incoming call distribution group.

Used to log-in or log-out from all incoming call distribution groups to which you belong.

Light Pattern

Red on Off

Log-out Status

After Logout Operation

Log-in Status

After Login Operation

Off Ready (Wrap-up mode cancel)

• When a PS in Wireless XDP Parallel Mode completes a call, neither the PS nor its wired telephone can have Wrap-up time. ( 1.24.5 Wireless XDP Parallel Mode)

• Automatic Log-out A member extension may be logged-out automatically, if the Unanswered time expires a preprogrammed number of times consecutively. The number of consecutive unanswered calls can be assigned for each incoming call distribution group. If the extension is a member of more than one incoming call distribution group, the unanswered number is counted across all corresponding incoming call distribution groups. It is possible to return to the log-in mode manually. Automatic Log-out feature does not work for the extension in an incoming call distribution group in Ring distribution method ( 1.2.2.2 Group Call Distribution).

• Log-in/Log-out Monitor The supervisor extension can monitor and control the log-in/log-out status of the incoming call distribution group members. ( 1.2.2.7 Supervisory Feature)

• Log-in/Log-out Information on SMDR Log-in/Log-out information can be printed out on SMDR. ( 1.25.1 Station Message Detail Recording (SMDR))

Feature Guide References

1.19.2 Flexible Buttons

User Manual References

User Manual

1.8.1 Leaving an Incoming Call Distribution Group (Log-in/Log-out, Wrap-up)

Feature Guide 55

1.2 Receiving Group Features

1.2.2.7 Supervisory Feature

Description

An extension preprogrammed as a supervisor (supervisor extension) can monitor and control each member’s status within the incoming call distribution group using a 6-line display PT.

Feature Description

Incoming Call Queue Monitor

Log-in/Log-out Monitor and Remote Control

[Example]

31 Jan. 08:13AM FRI 250:Sales Section Waiting Calls Now :00006 Max. Waiting Time :05'10

EXIT LOG SPRVS

Log-in/Log-out Monitor/Remote Control Mode with DSS Button light>

The supervisor extension can monitor the status of an incoming call distribution group with the display.

Monitor: The supervisor extension can monitor the log-in/log-out status of the incoming call distribution group members through the corresponding DSS button light. Remote Control: The supervisor extension can change the status of the members by pressing the corresponding DSS button.

--- Date and time

--- Floating extension number/name of incoming call distribution group

--- The number of queuing calls

--- The longest queuing time

Since 29 JAN. 09:10AM Total Calls :00996 Overflow Calls :00131 Lost Calls :00039 Average Waiting :02'12 EXIT CLEAR

--- Monitoring starting date and time

--- Total number of incoming calls

--- Total number of overflowed calls

--- The number of lost calls

--- Average queuing time

31 Jan. 08:13AM FRI 250:Sales Section Waiting Calls Now :00006 Max. Waiting Time :05'10

EXIT

With

Log-in/Log-out Monitor

DSS buttons of the incoming call distribution group members show

Log-in/Log-out Remote Contro

Pressing the button change the status as follows:

their status.

Light pattern

Green on Slow Green Flashing Red on Off

Status

Log-in (Ready) Log-in (Not Ready) Log-out

Extension in another incoming call distribution group

Status

Log-out Log-in (Ready)

Light pattern

Red on Green on

56 Feature Guide

Conditions

• Available Extension as a Supervisor Extension

a) One supervisor extension can be assigned for each incoming call distribution group,

b) One extension can be the supervisor extension of more than one incoming call

• Available Paired DSS Console The KX-T7640, KX-T7440, and KX-T7441 are available for this feature.

• A ccu mulation Value Clear Accumulation value (total incoming calls/total overflowed calls/lost calls/average queuing time) can be cleared manually. The date and time of clearing is saved and it is shown on the display (monitoring starting date and time). When the value exceeds 99999, before clearing, "****" will be shown.

• If a call to an incoming call distribution group is overflowed: If the display is in idle status, it will change to monitor mode for the corresponding incoming call distribution group automatically. If the display is monitoring another incoming call distribution group, it will not change.

• Other Features while in Monitor Mode The supervisor extension can use other features (making calls, pressing the MESSAGE button, etc.) even while in monitor mode. When each operation is finished, his telephone returns to the queue monitor display.

1.2 Receiving Group Features

but it need not belong to the group.

distribution group.

User Manual References

User Manual

1.8.2 Monitoring and Controlling the Call Status of an Incoming Call Distribution Group (Incoming Call Distribution Group Monitor)

Feature Guide 57

1.3 Call Forwarding (FWD)/Do Not Disturb (DND) Features

1.3.1 Call Forwarding (FWD)/Do Not Disturb (DND)

1.3.1.1 Ca ll Forwarding (FWD)/Do Not Disturb (DND)—

SUMMARY

Description

When an extension user cannot answer calls (e.g., busy, not at the desk), it is possible to forward or refuse the calls using the following features:

1) Call Forwarding (FWD)

2) Do Not Disturb (DND)

1. FWD

Extensions and incoming call distribution groups can forward their incoming calls to preset destinations. ( 1.3.1.2 Call Forwarding (FWD))

2. DND

An extension user can send the tone to let the caller know he is not available. ( 1.3.1.3 Do Not Disturb (DND))

Conditions

• FWD and DND features apply to:

Intercom calls (including doorphone calls), and trunk calls (including a call from an extension that placed a trunk call on a consultation hold.)

• FWD/DND Button

Both the FWD and DND features for the extension can be customised on a flexible button. Only one of the features will work at a time. Multiple types of FWD/DND buttons can be customised on an extension.

• Group FWD Button

The FWD feature for the incoming call distribution group can be customised on a flexible button. Multiple types of Group FWD buttons can be customised on an extension.

[FWD/DND Button and Group FWD Button Types]

FWD/DND for Extension

Type Description

FWD/DND—Internal Works for incoming intercom calls FWD/DND—External Works for incoming trunk calls

58 Feature Guide

FWD/DND—Both Works for all incoming calls

1.3 Call Forwarding (FWD)/Do Not Disturb (DND) Features

Type Description

FWD for Incoming Call Distribution Group

Group FWD—Internal Works for incoming intercom calls Group FWD—External Works for incoming trunk calls Group FWD—Both Works for all incoming calls

[Button Status—FWD/DND Button]

The FWD/DND button shows the current status as follows:

Light Pattern Status (default)

Red on FWD on Slow red flashing DND on Off FWD/DND off

The functions assigned to the "on" and "flashing" patterns can be changed through system programming.

[Button Status—Group FWD Button]

The Group FWD button shows the current status as follows:

Light Pattern Status (default)

Red on FWD on Off FWD off

[Mode Change]

When either the FWD or DND feature is assigned, pressing the FWD/DND button changes the on/off setting alternately. When both the features are assigned simultaneously, pressing the button changes the settings as follows:

FWD DND Off

Note

Pressing the FWD/DND button (fixed button) in idle status will produce one of the following results, selected through system programming:

When in FWD/DND Setting Mode:

Pressing the button will enter personal programming mode for the FWD/DND setting.

When in FWD/DND Cycle Switch Mode:

Pressing the button will cycle the settings as shown above in [Mode Change].

A FWD/DND button customised on a flexible button is always in FWD/DND Cycle Switch mode, and the mode cannot be changed.

• When intercom calls are set to be handled differently from trunk calls (forwarding type, forward destination, DND on/off), we recommend establishing buttons for both FWD/ DND—Internal and FWD/DND—External, and/or Group FWD—Internal and Group FWD—External, because:

a) the light patterns of the FWD/DND—Both button (including FWD/DND button [fixed

button]) and the Group FWD—Both button will indicate the setting for either trunk calls

Feature Guide 59

1.3 Call Forwarding (FWD)/Do Not Disturb (DND) Features

or intercom calls, but not both.

Note

The FWD and DND icons on a PS display reflect the settings for trunk calls only.

b) pressing the FWD/DND—Both button (including FWD/DND button [fixed button]) or

the Group FWD—Both button will not change the FWD or DND mode for intercom calls and trunk calls separately.

Feature Guide References

1.19.1 Fixed Buttons

1.19.2 Flexible Buttons

User Manual References

User Manual

3.1.2 Settings on the Programming Mode

60 Feature Guide

1.3.1.2 Call Forwarding (FWD)

Description

Extensions and incoming call distribution groups can forward their calls to preset destinations. The circumstances under which the calls are forwarded are as follows:

Type Circumstance

All Calls Any time

Follow Me:

When an extension user fails to set this feature before leaving the desk, this feature can be set from the destination extension.

Busy When the extension user’s line is busy. No Answer When the extension user does not answer within a preprogrammed

time ( Call Forwarding—No Answer Time [605]).

Busy/No Answer When the extension user’s line is busy or the user does not answer

within a preprogrammed time ( Call Forwarding—No Answer Time [605]).

1.3 Call Forwarding (FWD)/Do Not Disturb (DND) Features

Depending on the type of incoming intercom or trunk calls, it is possible to set different destination for each.

Intercom Calls

Intercom Calls to Extension

to Extension

Trunk Calls to Extension

Intercom Calls to Incoming Call Distribution Group

Trunk Calls to Incoming Call Distribution Group

Extension

Available Forwarding Type:

Incoming Call Distribution Group

All Calls Busy No Answer Busy/No Answer

Forwards to Another Extension

Forwards to Outside Party

Forwards to Another Extension

Forwards to Outside Party

Available Forwarding Type: All Calls

Feature Guide 61

1.3 Call Forwarding (FWD)/Do Not Disturb (DND) Features

[Available Destination]

Destination Availability

Condition for Original

Extension/Incoming Call

Distribution Group

Wired Exte nsion (PT/SLT/ISDN Extension/T1OPX)

PS Incoming Call Distribution Group PS Ring Group – VM Group (DTMF/DPT) – External Pager (TAFAS) – DISA Only available for incoming

Analogue/ISDN Remote Maintenance – Idle Line Access no. + Phone no. Only available when FWD to Trunk Group Access no. + Trunk Group no. +

Phone no. Other PBX Extension (TIE with no PBX Code) –

Only available when FWD to extension is allowed through COS programming.*

trunk calls. Incoming intercom and doorphone calls cannot be forwarded to a DISA floating extension number.

trunk is allowed through COS programming.

Other PBX Extension (TIE with PBX Code) Only available when FWD to

*: If an extension user cannot call certain extensions on a COS basis ( 1.1.2.2 Internal Call

Block), the FWD feature to the extension does NOT work.

Conditions

[General]

• FWD for Trunk Calls/Intercom Calls The FWD feature can be set for trunk calls, for intercom calls, or for both of them by the extension user.

• FWD from Incoming Call Distribution Group (Group FWD) COS programming determines the incoming call distribution groups that can use this feature.

• FWD to Trunk COS programming determines the extensions or incoming call distribution groups that can forward calls externally ( Call Forwarding to Trunk [504]). The original extension’s TRS/Barring and ARS still apply to the forwarded call.

trunk is allowed through COS programming.

62 Feature Guide

1.3 Call Forwarding (FWD)/Do Not Disturb (DND) Features

• Trunk Call Duration If a call between an extension user and an outside party, or between two outside parties is established, the call duration can be restricted by a system timer ( Extension-to-T runk Call Duration [472] and Trunk-to-T runk Call Duration [473]). If the timer expires, the line will be disconnected. ( 1.10.8 Trunk Call Limitation)

• Multiple FWD Calls can be forwarded up to four times. The following forwarding features are counted as Multiple FWD:

– FWD—Busy or Busy/No Answer (in case a destination extension is busy), or All

Calls – Idle Extension Hunting—Overflow – Intercept Routing—Busy/DND (in case a destination extension is busy or in DND

mode) – Incoming Call Distribution Group—Overflow

Incoming

call

Original

destination

123 54

A B C D EF

In the above illustration, forwarding stops at the extension E. However , f orwarding can go farther in the following cases:

– If a destination extension rings, and then the call is redirected to the forward

destination by the FWD—No Answer or Busy/No Answer feature. – If a destination extension rings, and then the call is redirected to the intercept

destination by the Intercept Routing—No Answer feature. – If a call waits in a queue of an incoming call distribution group, and then the call

is redirected to the overflow destination by the Queuing Time Table. ( 1.2.2.3

Queuing Feature)

In the above cases, the forwarding counters reset to zero, and calls can be forwarded up to four times again from the applicable extension that occurred in the case above.

Incoming

call

Original

destination

123 21

A B C D EF

FWD—No Answer

• Boss & Secretary feature It is possible to call the original extension from the destination extension regardless of the forward setting.

Incoming

call

FWD—All Calls

Boss

(Original)

Call or transfer a call

Secretary

(FWD destination)

Feature Guide 63

1.3 Call Forwarding (FWD)/Do Not Disturb (DND) Features

• Message Waiting While calls are forwarded, Message Waiting information is not forwarded. The Message button light turns on at the originally called extension. ( 1.18.1 Message Waiting)

• Idle Extension Hunting Idle Extension Hunting applies to calls forwarded to a busy extension in an idle extension hunting group.

[All Calls and Busy]

• If the forward destination is not available to answer a call, this feature is cancelled and the original destination will ring for the following type of call:

– Doorphone call – Trunk calls via the LCOT or T1 (LCOT/GCOT) cards

[No Answer and Busy/No Answer]

• No Answer Time The number of rings before the call is forwarded is programmable for each extension ( Call Forwarding—No Answer Time [605]).

[Follow Me]

• This feature is only available when the original extension has disabled the "Deny Remote Operation by Other Extension" setting on a COS basis.

Feature Guide References

1.1.1.6 Intercept Routing

1.2.1 Idle Extension Hunting

1.2.2.5 Overflow Feature

User Manual References

User Manual

1.5.1 Forwarding Calls

64 Feature Guide

1.3.1.3 Do Not Disturb (DND)

Description

An extension user can make use of the DND feature. If this feature is set, calls will not arrive at the extension, but arrive at other extension by using the Idle Extension Hunting feature (

1.2.1 Idle Extension Hunting) or the Intercept Routing—Busy/DND feature ( 1.1.1.6 Intercept Routing). When a destination cannot be found, the calling extension will hear the DND tone, while the calling outside party will hear a busy tone.

Conditions

• DND for Trunk Calls/Intercom Calls The DND feature can be set for trunk calls, for intercom calls, or for both of them by the extension user.

• DSS button in DND Mode The DSS button light will turn red if the assigned extension has set DND.

• DND Override An extension in DND mode can be called by other extension users who are allowed to override DND in their COS ( DND Override [507]).

• Paging DND It is programmable whether the PBX pages extensions in DND mode through system programming. ( 1.14.1 Paging)

• I ntercept Routing—Busy/DND If a call arrives at the extension in DND mode, the call can be redirected to the preprogrammed destination by the Intercept Routing—Busy/DND feature.

• Idle Extension Hunting While searching for an idle extension within an idle extension hunting group, any extension which has DND set will be skipped. The call will go to the next extension in the group, not the Intercept Routing—Busy/DND destination.

• If (1) the trunk call via the LCOT or T1 (LCOT/GCOT) card arrives at the extension in DND mode and (2) the Intercept Routing—Busy/DND destination is not available and (3) there is no available extension in the idle extension hunting group, then the original extension in DND mode will ring.

• Calls from a doorphone arrive at the extension even when the extension is in DND mode.

1.3 Call Forwarding (FWD)/Do Not Disturb (DND) Features

User Manual References

User Manual

1.2.4 When the Dialled Line is Busy or There is No Answer

1.7.2 Refusing Incoming Calls (Do Not Disturb [DND])

Feature Guide 65

1.4 Answering Features

1.4.1 Answering Features

1.4.1.1 Answering Features—SUMMARY

Description

An extension user can answer incoming calls by the following methods:

Destination Feature Description Details in

At the own extension

(PT only)

At another extension

Line Preference— Incoming

Direct Onetouch Answering

Hands-free Answerback

Call Pickup— Directed/Group

A user can select the line seized when going off-hook.

A user can answer an incoming call simply by pressing the flashing button.

A user can receive a call automatically and establish a hands-free conversation.

A user can pick up a specified extension’s call or a call in a specified call pickup group.

• 1.4.1.2 Line Preference —Incoming

–

• 1.4.1.4 Hands-free Answerback

• 1.4.1.3 Call Pickup

66 Feature Guide

1.4.1.2 Line Prefer en ce —In co m in g

Description

A PT user can select the method used to answer incoming calls from the following three line preferences: Each of these line preferences can be assigned on each extension through personal programming (Preferred Line Assignment—Incoming).

Type Description

No Line Selects a line by pressing the desired Line Access button to answer

an incoming call after you go off-hook.

Prime Line Answers a call arriving at a Flexible CO or ICD Group button (on

which the "Prime Line" is assigned) simply by going off-hook. This works even when multiple calls are received simultaneously.

1.4 Answering Features

Ringing Line (default)

Answers the longest ringing call at one’s telephone simply by going off-hook when multiple calls arrive.

Conditions

[Prime Line]

• The priority of the incoming call is as follows:

1) The call arriving at a button on which the "Prime Line" is assigned.

2) The call arriving at the INTERCOM button.

User Manual References

User Manual

3.1.2 Settings on the Programming Mode

Feature Guide 67

1.4 Answering Features

1.4.1.3 Call Pickup

Description

An extension user can answer a call ringing at any other extension. The following types are available:

Type Picking up Call Type

Directed A specified extension’s call. Group A call within a specified call pickup group.

Call Pickup Deny:

Preventing other extensions from picking up calls ringing at your extension is also possible.

Conditions

• Call Pickup applies to: Intercom, trunk, and doorphone calls

• Internal Call Block An extension which cannot call certain extensions on a COS basis ( 1.1.2.2 Internal Call Block) also cannot pick up any calls ringing at those extensions.

[Directed Call Pickup]

• A user can also pick up a specified extension’s call (except an ISDN extension’s call and broadcasting call) by pressing the corresponding DSS button. COS programming determines the extensions that can use this feature. The light pattern of a DSS button for an incoming call to an extension or incoming call distribution group can be programmed through system programming. Call Pickup is available only when the DSS button is red flashing.

[Group Call Pic kup]

• A specified number of call pickup groups can be created ( User Groups of a Pickup Group [650]), each of which consists of user groups. One user group can belong to several call pickup groups. ( 2.2.2 Group)

[Example]

Call Pickup Group 1

User Group 1

Extn. 100 Extn. 101

Call Pickup Group 2 Call Pickup Group 3

User Group 2

Extn. 102 Extn. 103

User Group 3

Extn. 104 Extn. 105

User Group 4

Extn. 106 Extn. 107

User Manual References

User Manual

1.3.3 Answering a Call Ringing at Another Telephone (Call Pickup)

68 Feature Guide

1.4.1.4 Hands-free Answerback

Description

A PT user with a speakerphone can talk to a caller without lifting the handset. If the user receives a call in Hands-free Answerback mode, a hands-free conversation is established in the following method:

Type Answering Method

Intercom Call Established immediately after a beep tone at the called extension

and the caller hears a confirmation tone.

Trunk Call* Established after a specified number of rings, a called extension

hears a beep tone.

*: Including a call from an extension that placed a trunk call on a consultation hold.

Conditions

• Hands-free Answerback applies to: Intercom calls and trunk calls, including calls directed to an incoming call distribution group in UCD or Priority Hunting distribution method. ( 1.2.2.2 Group Call Distribution)

• Hands-free Answerback for Trunk Calls System programming is required to use this feature.

• Secret Monitor The beep tone which the called party hears before answering can be eliminated through system programming.

• A lte rnat e Rece iving /Ca lling Mode (Rin g/Voice) Override Hands-free Answerback overrides the Alternate Receiving mode preset on the telephone and the Alternate Calling mode from the caller.

• Hands-free Answerback with Headset The Hands-free Answerback feature can also be used with a headset.

1.4 Answering Features

Feature Guide References

1.5.3 Intercom Call

User Manual References

User Manual

1.3.2 Answering Hands-free (Hands-free Answerback)

Feature Guide 69

1.5 Making Call Features

1.5.1 Predialling

Description

A display PT user can check and correct the number to be dialled on-hook. The call will be initiated after going off-hook.

Conditions

• Storing the Predialled Number in the Personal Speed Dialling The predialled number can be stored in the Personal Speed Dialling by pressing the AUTO DIAL/STORE button. ( 1.6.1.5 Speed Dialling—Personal/System) In this case, the extension will enter into the personal programming mode automatically so that a name can be assigned for the stored number.

User Manual References

User Manual

3.1.2 Settings on the Programming Mode

70 Feature Guide

1.5.2 Automatic Extension Release

Description

After going off-hook, if an extension user fails to dial any digits within a preprogrammed time period, the user will hear reorder tone. This operation applies to intercom calls only.

This feature is also known as Automatic Station Release.

Conditions

• A PT/PS user hears reorder tone for a preprogrammed time period, and then the PT/PS goes back to the idle status automatically. Ho wever , an SLT user will just hear reorder tone until he goes on-hook.

• This feature works in one of the following cases: When making an intercom call

a) The first digit has not been dialled within a preprogrammed time period. b) After a digit is dialled, if subsequent digits are not dialled within a preprogrammed time

period.

1.5 Making Call Features

Feature Guide 71

1.5 Making Call Features

1.5.3 Intercom Call

Description

An extension user can call another extension user.

Conditions

• Extension Number/Name Assignment Extension numbers ( Extension Number [003]) and names ( Extension Name [004]) are assigned to all extensions. The assigned number and name are shown on display PTs during intercom calls.

• DSS Button It is possible to access another extension with one-touch by pressing the corresponding Direct Station Selection (DSS) button. A flexible button can be customised as a DSS button.

• Call Directory—Extension Dialling Display PT users can make a call by selecting stored names on the display.

• Alternate Receiving —Ring/Voice A PT user can select to receive intercom calls by ring tone or by voice, through personal programming (Alternate Receiving—Ring/V oice). If a user selects voice-calling, the calling party talks to the user immediately after a confirmation tone. Denying voice-calling can also be selected.

• Alternate Calling—Ring/Voice A caller can change the called party’s preset call receiving method (ring tone or voice). By doing so, ring-calling is switched to voice-calling, or vice versa, at the called party. The called party may deny voice-calling.

• Tone after Dialling After dialling an extension number, a user will hear one of the following:

Type Description

Ringback Tone Indicates the called party is being called. Confirmation Tone Indicates the called party has set voice-calling. Busy Tone Indicates the called party is busy. DND Tone Indicates the called party has set DND.

Feature Guide References

1.19.2 Flexible Buttons

User Manual References

User Manual

1.2.1 Basic Calling

1.2.6 Alternating the Calling Method (Alternate Calling—Ring/Voice)

1.11.2 Using the Directories

3.1.2 Settings on the Programming Mode

72 Feature Guide

1.5.4 Trunk Call Features

1.5.4.1 Trunk Call Features—SUMMARY

Description

An extension user can use the following features when making a trunk call:

Feature Description Details in

1.5 Making Call Features

Emergency Call A user can dial the preprogrammed emergency

numbers regardless of the restrictions imposed on the extension.

Account Code Entry

Pulse to Tone Conversion

Pause Insertion A user can insert a preprogrammed Pause time

A user can enter an account code to identify outgoing calls for accounting and billing purposes.

A user can temporarily convert the Pulse mode to DTMF mode to access special services.

into a dialling number by pressing the PAUSE button, or it is automatically inserted between the user-dialled code (e.g., Host PBX Access code or Special Carrier Access code) and the following digits.

• 1.5.4.2 Emergency Call

• 1.5.4.3 Account Co de Entry

• 1.5.4.4 Dial Type Selection

• 1.5.4.6 Pause Insertion

• 1.5.4.7 Host PBX Access Code (Access Code to the Telephone Company from a Host PBX)

• 1.5.4.8 Special Carrier Access Code

Feature Guide 73

1.5 Making Call Features

1.5.4.2 Emergency Call

Description

An extension user can dial the preprogrammed emergency numbers ( Emergency Number [304]) after seizing a trunk regardless of the restrictions imposed on the extension.

Conditions

• A specified number of emergency numbers can be stored (some may have default v alues).

• Emergency numbers may be called even when:

– in Account Code—Forced mode ( 1.5.4.3 Account Code Entry) – in any TRS/Barring levels ( 1.8.1 Toll Restriction (TRS)/Call Barring (Barring)) – after the preprogrammed call charge limit is reached ( 1.8.2 Budget

Management)

– in Extension Lock ( 1.8.3 Extension Lock)

• CLIP Number Notification (KX-TDA100/KX-TDA200 only) When dialling an emergency number, the preassigned CLIP number for the extension will be sent as a location identification number. ( 1.20.1.2 Calling/Connected Line Identification Presentati on (CLI P/COL P) ) The CLIP number assigned to the extension will be sent regardless of the settings such as CLIR or CLIP number assigned to an ISDN port to be used. This feature is only available when using a PRI (PRI23) line, with E911 compatible services.

74 Feature Guide

1.5.4.3 Account Code Entry

Description

An account code is used to identify outgoing trunk calls for accounting and billing purposes. The account code is appended to the SMDR call record. Therefore, for example, the firm uses an account code for each client so that the firm can determine what calls were made for the client, and can submit a bill to the client according to the client’s account code on the SMDR call record. There are two methods of entering account codes as follows: One of the methods is selected for each extension on a COS basis ( Account Code Mode [508]).

Mode Description

Option A user can enter an account code if needed at any time desired.

1.5 Making Call Features

Forced

Conditions

• An account code can be stored into Memory Dialling (e.g., One-touch Dialling).

• Account Button A flexible button can be customised as the Account button. The Account button is used in place of the feature number for entering an account code. This button is useful because it can be used at any time, while the feature number entry is allowed only when hearing a dial tone before seizing a trunk.

• Account code entry after receiving a disconnection signal from a trunk must be done while hearing reorder tone. Otherwise the SMDR call record is output and entry becomes impossible afterwards.

• If the account code is entered more than once, the code entered last is printed out in the SMDR.

• Even in Forced mode, emergency numbers can be dialled out without an account code. ( 1.5.4.2 Emergency Call)

• PT users can also enter an account code for incoming trunk calls during a conversation.

• Verified Code Entry To identify who made a trunk call for accounting and billing purpose, a verified code is used. This code can be used at any extension. ( 1.8.6 Verified Code Entry)

A user must always enter an account code before seizing a trunk so as not to forget enteri ng the code.

Feature Guide References

1.19.2 Flexible Buttons

1.25.1 Station Message Detail Recording (SMDR)

User Manual References

User Manual

1.2.1 Basic Calling

Feature Guide 75

1.5 Making Call Features

1.5.4.4 Dial Type Selection

Description

The dialling mode (rotary or tone) can be selected for each analogue trunk through system programming ( LCOT Dialling Mode [410]) regardless of originating extension (under contract with the telephone company). There are the following modes:

Mode Description

DTMF (Dual Tone Multi-Frequency)

Pulse Dial (Rotary) The dialling signal from an extension is converted to rotary dialling.

Conditions

• Pulse to Tone Conversion It is possible f or an extension u se r t o t emp orarily convert the Pulse mo de t o D TMF m ode so that the user can access special services such as computer-accessed long distance calling or voice mail services. To convert to the DTMF mode, wait for a preprogrammed

time period (Default: 5 seconds) after the trunk is connected, or press . This feature works only on trunks set to Pulse mode. DTMF mode cannot be changed to Pulse mode.

• It is possible to select a pulse rate for the trunk port which has been set to Pulse mode ( LCOT Pulse Rate [411]). There are two pulse rates: Low (10 pps) and High (20 pps).

• It is possible to assign the minimum duration of the DTMF signal sent to the trunk port which has been set to DTMF mode ( LCOT DTMF Minimum Duration [412]).

The dialling signal from an extension is converted to tone dialling. DTMF signals are transmitted to the trunk.

Rotary pulses are transmitted to the trunk.

76 Feature Guide

1.5.4.5 Reverse Circuit

Description

The circuit in the PBX can detect the reverse signal from the telephone company when an extension user is trying to make a trunk call. This detects the start (a called party goes offhook) and end (the called party goes on-hook) of an outgoing trunk call. When an trunk call is received, the circuit can also detect the reverse signal after an outside caller goes on-hook. The duration of call can be verified on SMDR using this feature ( 1.25.1 Station Message Detail Recording (SMDR)). It is possible to select whether the PBX detects the reverse signal for outgoing trunk calls only, or for both outgoing and incoming trunk calls, or for no trunk call (disable the detection) through system programming ( LCOT Reverse Circuit [415]).

1.5 Making Call Features

Feature Guide 77

1.5 Making Call Features

1.5.4.6 Pause Insertion

Description

A preprogrammed Pause time ( LCOT Pause Time [416]) will be inserted manually or automatically.

Manual Insertion: Pressing the PAUSE button. Automatic Pa use In sertion: A pause will be automatically inserted between the user-dialled

codes below and the following digits.

a) Host PBX Access code ( 1.5.4.7 Host PBX Access Code (Access Code to the

Telephone Company from a Host PBX))

b) Special Carrier Access code ( 1.5.4.8 Special Carrier Access Code) c) Second Dial Tone Waiting code

Conditions

• The Pause time is programmable for each trunk.

• Pause can be stored in Memory Dialling.

• Pressing the P AUSE button while dialling a number inserts a pause for a preprogrammed time period.

• When a preprogrammed Second Dial Tone Waiting code is dialled after seizing a trunk, pauses are inserted a preprogrammed number of times after the code.

78 Feature Guide

1.5 Making Call Features

1.5.4.7 Host PBX Access Code (Access Code to the Telephone Company from a Host PBX)

Description

This PBX can be installed behind an existing host PBX. This is performed by connecting extension ports of the host PBX to trunk ports of this PBX. A Host PBX Access code assigned through system programming ( Host PBX Access Code [471]) is required to access the telephone company from the host PBX. The T runk Access number of the host PBX should be stored as a Host PBX Access code on a trunk group of this PBX basis. A preprogrammed Pause time ( LCOT Pause Time [416]) will be automatically inserted between the user-dialled Host PBX Access code and the following digits. ( 1.5.4.6 Pause Insertion)

[Example]

Telephone Company

Host PBX Access Code: 0

Host PBX

Idle Line Access No.: 9

TRG1

PBX

Dials "9-0-01-23-4567".

Idle Line Access No.

Telephone No.

Host PBX Access Code

Outside Party

(01-23-4567)

Extn. 101 Extn. 102

Dials "0-01-23-4567".

Host PBX Access Code

Dials "9-101".

Idle Line Access No.

Extn. No. of the Host PBX

Telephone No.

Note: "0" should be assigned as a Host PBX Access code for trunk group (TRG) 1 of this PBX.

Feature Guide 79

1.5 Making Call Features

Conditions

• TRS/Barring TRS/Barring checks only the dialled telephone number excluding the Host PBX Access code when accessing the telephone company through the host PBX. ( 1.8.1 Toll Restriction (TRS)/Call Barring (Barring))

• SMDR The dialled number including the Host PBX Access code can be recorded on the SMDR when accessing the telephone company through the host PBX.

• To record on the SMDR only long distance calls (not local calls) originated via the specific trunk group, assign the long distance call code as a Host PBX Access code to the trunk group.

Feature Guide References

1.25.1 Station Message Detail Recording (SMDR)

80 Feature Guide

1.5.4.8 Special Carrier Access Code

Description

If the PBX has access to multiple telephone companies, a Special Carrier Access code assigned through system programming ( Special Carrier Access Code [303]) is required every time when a trunk call is made. A preprogrammed Pause time ( LCOT Pause Time [416]) will be automatically inserted between the user-dialled Special Carrier Access code and the following digits. ( 1.5.4.6 Pause Insertion)

Conditions

• TRS/Barring TRS/Barring checks only the dialled telephone number excluding the Special Carrier Access code. ( 1.8.1 Toll Restriction (TRS)/Call Barring (Barring))

• If this PBX is installed behind an existing host PBX: A Special Carrier Access code and a Host PBX Access code should be assigned separately: these codes cannot be assigned together as one code. ( 1.5.4.7 Host PBX Access Code (Access Code to the Telephone Company from a Host PBX))

1.5 Making Call Features

Feature Guide 81

1.5 Making Call Features

1.5.5 Seizing a Line Features

1.5.5.1 Seizing a Line Features —SU MMA RY

Description

An extension user can select the line seized for making calls by the following methods:

Feature Description Details in

Line Preference— Outgoing

Trunk Access A user can select the Trunk Access method

A user can select the line seized when going off-hook.

every time he makes a trunk call.

• 1.5.5.2 Line Preference— Outgoing

• 1.5.5.3 Trunk Access

82 Feature Guide

1.5.5.2 Line Prefer en ce —O utgoing

Description

A PT user can select the outgoing line he prefers to originate calls on, from the following line preferences, through personal programming (Preferred Line Assignment—Outgoing):

Feature Description

Intercom When an extension user goes off-hook, an extension line is selected

automatically.

Idle Line When an extension user goes off-hook, an idle trunk is selected

automatically from the assigned trunk groups.

No Line When an extension user goes off-hook, no line is selected. He must

select the desired line to make a call.

Prime Line When an extension user goes off-hook, the preset line is selected

automatically. A prime line can be selected from the Line Access buttons: S-CO, G-CO, L-CO, ICD Group.

1.5 Making Call Features

Conditions

• Line Preference Override A user can override the preset Line Preference temporarily by pressing the desired Line Access button or Memory Dialling button (e.g., One-touch Dialling) before going off-hook.

• To select Idle Line Preference, the trunk groups available to the extension should be progra mmed on a COS b asis ( Trunk Group Numb er [500 ]). A lso trun k grou ps a vai lab le for Idle Line Access should be assigned ( Idle Line Access (Local Access) [103]).

User Manual References

User Manual

3.1.2 Settings on the Programming Mode

Feature Guide 83

1.5 Making Call Features

1.5.5.3 Trunk Access

Description

There are the following features to access a trunk.

Feature Description Accessing method

Idle Line Access (Local Access)

Trunk Group Access

S-CO Line Access

Conditions

• COS programming determines the trunk groups available for making calls ( T runk Group Number [500]).

• Trunk numbers can be referred on a trunk port basis ( LCOT/BRI Trunk Number Reference [409]).

• Button Assignment A flexible button can be customised as a G-CO, L-CO, or S-CO button as follows:

Selects an idle trunk automatically from the assigned trunk groups.

Selects an idle trunk from the corresponding trunk group.

Selects the desired trunk directly. Dial the S-CO Line Access number and

Type Assignable parameter

Loop-CO (L-CO)

Dial the Idle Line Access number. Or press a L-CO button.

Dial the Trunk Group Access number and a trunk group number. Or press a G-CO button.

the trunk number. Or press the S-CO button.

No parameter (All assigned trunk groups through system programming are applied.)

• Direct Trunk Access

• Group Hunting Order for Idle Line Access

84 Feature Guide

Group-CO (G-CO) A trunk group is assigned. Single-CO (S-CO) A specified trunk is assigned.

It is possible to assign trunks in the following ways:

– The same trunk to the S-CO button and to a G-CO button – The same trunk group to more than one G-CO button – More than one L-CO button

Dialling the T runk Access number selects a CO button according to the priority: S-CO G-CO L-CO

By pressing an idle CO button, it automatically switches on the hands-free operation mode and allows a user to use On-hook Dialling. The user need not press the SP-PHONE button, MONITOR button, or lift the handset.

An idle trunk is selected from the trunk groups assigned for Idle Line Access. If multiple trunk groups are available, the trunk group hunting sequence can be determined through system programming.

• Trunk Hunting Order for Idle Line Access and Trunk Group Access The trunk hunting sequence in a trunk group; from lowest numbered trunk, from highest numbered trunk or rotation, can be determined through system programming.

• A company name or customer name can be assigned on a trunk port basis ( LCOT/BRI Trunk Name [401]) so that the operator or extension user can view the destination which the caller is trying to reach before answering.

• It is possible to identify the trunk port that has a trunk connected to it ( LCOT/BRI Trunk Connection [400]). This prevents extension users from originating a call to a trunk which is not connected.

Feature Guide References

1.19.2 Flexible Buttons

User Manual References

User Manual

1.2.1 Basic Calling

1.5 Making Call Features

Feature Guide 85

1.6 Memory Dialling Features

1.6.1 Memory Dialling Features

1.6.1.1 Memory Dialling Features—SUMMARY

Description

An extension user can store frequently dialled numbers in the PBX extension data and/or the PBX system data. A stored number is dialled automatically with a simple operation.

1. Features

Feature Storing Method Details in

One-touch Dialling • Personal Programming

• System Programming (PC Programming only)

KX-T7710 One-touch Dialling (KX-TDA100/ KX-TDA200 only)

Last Number Redial (Outgoing Call Log)

Speed Dialling

Quick Dialling System Programming

Hot Line • Personal Programming

Personal • Personal Programming

System System Programming

System Programming (PC Programming only)

The last dialled telephone number(s) is automatically stored.

• Personal Operation with the Feature Number

• System Programming (PC Programming only)

(PC Programming only)

• Personal Operation with the Feature Number

• System Programming (PC Programming only)

• 1.6.1.2 Onetouch Dialling

• 1.6.1.3 KXT7710 One-touch Dialling (KXTDA100/KXTDA200 only)

• 1.6.1.4 Last Number Redial

• 1.6.1.5 Speed Dialling— Personal/System

• 1.6.1.6 Quick Dialling

• 1.6.1.7 Hot Line

86 Feature Guide

Incoming Call Log Incoming call information is automatically

stored.

• 1.17.2 Incoming Call Log

2. Valid Input

1.6 Memory Dialling Features

Input

Display while

Entering

Description

0–9/ /# 0–9/ /# Stores the digits, and #. PAUSE (Pause) P Stores a pause by pressing the PAUSE button.

( 1.5.4.6 Pause Insertion)

FLASH/RECALL (Hooking)*

F Stores a flash/recall signal (EFA mode) by

pressing the FLASH/RECALL button at the beginning of the number. ( 1.10.7 External Feature Access (EFA))

INTERCOM (Secret)*

[/] Conceals all or part of the number by pressing the

INTERCOM button at the beginning and at the end of the number to be concealed. It is programmable whether the concealed part will appear on the SMDR.

TRANSFER (Transfer)*

T S tores a transfer command by pressing the

TRANSFER button at the beginning of the number (u se d o n ly for a One-to uc h D i al li ng ). (

1.11.1 Call Transfer) [Example] Storing "T + 305"= Transferring a call to extension 305.

*: Available only when in the system/personal programming mode

[Example]

When storing the number "9-123-456-7890" and concealing the telephone number "123456-7890",

Notes

Conditions

• Trunk Access by Memory Dialling A specific Trunk Access number can be stored with the telephone number in Memory Dialling. However, if Memory Dialling is done after selecting a trunk, the stored Trunk Access number is ignored and the telephone number is sent using the selected trunk.

Enter

INTERCOM9 1 2 3 4 5 6 7 8 9 0 INTERCOM

• It is possible to store a Memory Dialling feature number in the beginning of the Memory Dialli ng numbers.

• It is possible to store several feature numbers in one Memory Dialling location.

Feature Guide 87

1.6 Memory Dialling Features

1.6.1.2 One-touc h Dialling

Description

A PT user can access a person or feature by one-touch. This is activated by storing the number (e.g., extension number, telephone number, or f eature number) in a One-touch Dialling button.

Conditions

• One-touch Dialling Button A flexible button can be customised as a One-touch Dialling button.

• Full One-touch Dialling There is no need to go off-hook before pressing the One-touch Dialling button.

Feature Guide References

1.19.2 Flexible Buttons

User Manual References

User Manual

1.2.2 Easy Dialling

88 Feature Guide

1.6 Memory Dialling Features

1.6.1.3 KX-T7710 One-touch Dialling (KX-TDA100/KX-TDA200 only)

Description

The Message button and One-touch buttons on all KX-T7710 telephones connected to the PBX can be customised at once through system programming. The same extension number, telephone number, or feature number will be assigned to the same buttons on each KX-T7710, useful for hotel room extensions or similar applications.

[Programming Example]

Button Desired Number

MESSAGE One-touch Dial 01 100 (Front Desk)

One-touch Dial 02 One-touch Dial 03 102 (Restaurant)

The MESSAGE button is programmed by default to call back a caller who left a message waiting indication, however, the MESSAGE button can be programmed to perform other features. The eight One-touch buttons have no default setting.

702 (Message Waiting [To Call Back])

7601 (Wake-up Call)

Conditions

• The KX-T7710 has two modes, NORMAL mode and PBX mode, selected by a switch on the telephone. This feature is available only when the KX-T7710 is in the PBX mode.

• This feature is available while hearing a dial tone.

• Please refer to the Quick Reference Guide of the KX-T7710 for additional information.

Feature Guide References

1.19.2 Flexible Buttons

User Manual References

User Manual

1.2.2 Easy Dialling

Feature Guide 89

1.6 Memory Dialling Features

1.6.1.4 Last Number Redial

Description

Every extension automatically saves the last external telephone number dialled to allow the same number to be dialled again.

Automatic Redial:

If Last Number Redial is performed in hands-free mode and the called party is busy, redialling will be automatically retried a preprogrammed number of times ( Automatic Redial Repeat Times [205]) at preprogrammed intervals ( Automatic Redial Interval [206]). The Redial Call No-answer Ring Duration time is programmable. This feature is available only on certain PT models which have the SP-PHONE button.

Outgoing Call Log:

The last five dialled numbers are automatically stored at each extension. A display PT user can redial easily any of the stored numbers.

Conditions

• The memorised telephone number is replaced by a new one.

• If any dialling operation is done or an incoming call is answered during Automatic Redial, Automatic Redial is cancelled.

• Automatic Redial is not available for some countries/areas when using an analogue trunk.

• Interrupt Redial When the called party or the seized trunk is busy , it is possible to press the REDIAL button continuously until the called party or the trunk becomes idle. There is no need to go offhook, before pressing the REDIAL button.

• Outgoing Call Log Display by REDIAL Button Pressing the REDIAL button on a display DPT while on-hook can display the Outgoing Call Log. System programming is required for this operation.

User Manual References

User Manual

1.2.3 Redial

1.11.1 Using the Call Log

90 Feature Guide

1.6.1.5 Speed Dialling—Personal/System

Description

An extension user can make calls using abbreviated dialling for frequently dialled numbers which are stored in the PBX extension data, or the PBX system data ( System Speed Dialling Number [001]).

Personal Speed Dialling is also known as Station Speed Dialling.

Conditions

[General]

• Any number (e.g., telephone number, feature number) can be stored in a speed dialling number. A name can be assigned to each Personal Speed Dialling number through personal programming, and System Speed Dialling number ( System Speed Dialling Name [002]).

• Call Directory—Speed Dialling Display PT users can make a call by selecting stored names on the display.

1.6 Memory Dialling Features

[Personal Speed Dialling]

• Personal Speed Dialling Display Lock An extension user can lock the Personal Speed Dialling number display to prevent other users from viewing the number. In this case, the Incoming and Outgoing Call Log information displays are also locked. An extension personal identification number (PIN) is required to use this feature. ( 1.26.1 Extension Personal Identification Number (PIN))

[System Speed Dialling]

• TRS/Barring Override by System Speed Dialling It is possible to override the TRS/Barring using the System Speed Dialling ( TRS/ Barring Level for System Speed Dialling [509]). ( 1.8.1 Toll Restriction (TRS)/Call Barring (Barring))

• System Speed Dialling Display by AUTO DIAL/STORE Button Pressing the AUTO DIAL/STORE button on a display DPT while on-hook can display the System Speed Dialling Directory.

User Manual References

User Manual

1.2.2 Easy Dialling

1.11.1 Using the Call Log

1.11.2 Using the Directories

3.1.2 Settings on the Programming Mode

3.3 Customising Your System (System Programming)

Feature Guide 91

1.6 Memory Dialling Features

1.6.1.6 Quick Dialling

Description

An extension user can access a person or feature easily. This is enabled by storing the number (e.g., extension number, telephone number or feature number) for Quick Dialling.

Conditions

• Quick Dialling is convenient in the following cases: – Room service calls in a hotel

– Calling another branch via the public network. The extension user needs to dial

only the extension number of another branch.

• Quick Dialling numbers follow the flexible numbering plan.

( 2.3.5 Flexible Numbering/Fixed Numbering)

• The storing example is as follows:

Location No. Quick Dialling No. Desired Number

Quick Dialling 01 110 9110 (Trunk Call) Quick Dialling 02 5 3016 (Room Service) Quick Dialling 03 2011 90123456789 (Another Branch) :: :

User Manual References

User Manual

1.2.2 Easy Dialling

92 Feature Guide

1.6.1.7 Hot Line

Description

An extension user can make an outgoing call by only going off-hook, if the user has previously stored the telephone number or the extension number. If the Hot Line feature is set and the user goes off-hook, a dial tone is generated for a specified Waiting time assigned through system programming ( Hot Line Waiting Time [204]) and then dialling starts. During the Waiting time the user can dial another party , o verriding the Hot Line feature.

This feature is also known as Pickup Dialling.

Conditions

• Capable Telephone PT, SLT, T1-OPX, and PS

User Manual References

User Manual

1.2.2 Easy Dialling

1.6 Memory Dialling Features

Feature Guide 93

1.7 Busy Line/Busy Party Features

1.7.1 Automatic Callback Busy (Camp-on)

Description

If the line is busy when a call is made, callback ringing will inform the caller when the line becomes free using this feature. After the extension answers the callback ringing, the dialled number is automatically redialled.

Conditions

• If the callback ringing is not answered within 10 seconds, the callback is cancelled.

• If the extension hears a busy tone before dialling the telephone number, only the trunk or trunk group is reserved. After answering the callback ringing, the extension should dial the telephone number.

• An extension can set only one Automatic Callback Busy. The last setting is effective.

• Multiple extension users can set this feature to one trunk simultaneously. However, a maximum of four extension users can set this feature to one extension.

• The priority of the callback is the setting order.

• This feature cannot be used for calls to a VPS or an ISDN extension.

User Manual References

User Manual

1.2.4 When the Dialled Line is Busy or There is No Answer

94 Feature Guide

1.7.2 Executive Busy Override

Description

Allows an extension user to interrupt an existing call to establish a three-party conference call.

Executive Busy Override Deny:

It is possible for extension users to prevent their calls from being intercepted by another extension user.

Conditions

• COS programming determines extension users who can use the Executive Busy Override ( Executive Busy Override [505]) and set the Executive Busy Override Deny mode ( Executive Busy Override Deny [506]).

• This feature does not work when the busy extension is in one of the following conditions:

a) Executive Busy Override Deny or Data Line Security ( 1.10.5 Data Line Security)

has been set.

b) While being monitored by another extension ( 1.7.3 Call Monitor). c) While receiving OHCA ( 1.7.4.3 Off-hook Call Announcement (OHCA)) or Whisper

OHCA ( 1.7.4.4 Whisper OHCA).

d) During a Conference call ( 1.13.1 Conference Features). e) During a doorphone call ( 1.16.1 Doorphone Call). f) While Live Call Screening (LCS) or T wo-way Record is activated ( 1.23.3 V oice Mail

DPT (Digital) Integration).

g) During Consultation Hold.

1.7 Busy Line/Busy Party Features

(Consultation Hold: Allows an extension user to place a call on hold temporarily to perform Call Transfer, Conference, or Call Splitting.)

• This feature is not available for a trunk-to-trunk call via DISA.

User Manual References

User Manual

1.2.4 When the Dialled Line is Busy or There is No Answer

1.7.7 Preventing Other People from Joining Your Conversation (Executive Busy Override Deny)

Feature Guide 95

1.7 Busy Line/Busy Party Features

1.7.3 Call Monitor

Description

Allows an extension user to listen to the busy extension user’s existing conversation. The user can hear the conversation, but the user’s voice is not heard. If desired, interrupting the call to establish a three-party conference call is available.

Conditions

• COS programming determines extension users who can use this feature.

• This feature is available only when the busy extension is in a conversation with another extension or outside party.

• This feature does not work when the busy extension is in one of the following conditions:

a) Executive Busy Override Deny ( 1.7.2 Executive Busy Override) or Data Line

Security ( 1.10.5 Data Line Security) has been set.

b) While receiving OHCA ( 1.7.4.3 Off-hook Call Announcement (OHCA)) or Whisper

OHCA ( 1.7.4.4 Whisper O HCA).

c) During a Conference call ( 1.13.1 Conference Features). d) During a doorphone call ( 1.16.1 Doorphone Call). e) While Live Call Screening (LCS) or T wo-way Record is activated ( 1.23.3 V oice Mail

DPT (Digital) Integration).

f) During Consultation Hold.

(Consultation Hold: Allows an extension user to place a call on hold temporarily to perform Call Transfer, Conference, or Call Splitting.)

• This feature stops when the busy extension user presses the following buttons during a conversation ( 1.19.1 Fixed Buttons and 1.19.2 Flexible Buttons):

– FLASH/RECALL button – HOLD button – TRANSFER button – CONF (Conference) button – DSS button – EFA button – Two-way Record button – Two-way Transfer button – One-touch Two-way Transfer button – Voice Mail (VM) Transfer button

User Manual References

User Manual

1.2.4 When the Dialled Line is Busy or There is No Answer

96 Feature Guide

1.7 Busy Line/Busy Party Features

1.7.4 Second Call Notification to Busy Extension

1.7.4.1 Secon d Call Notification to Busy Extension — SUMMARY

Description

When attempting to call a busy extension (ringing or having a conversation), an extension user can send call waiting indication to the busy extension (Call Waiting). The notification receiving method depends on the called extension’s personal setting and the telephone type:

Receiving Method

Call Waiting Tone Sends the Call Waiting tone to the busy

Off-hook Call Announcement (OHCA)

Whisper OHCA Give a message to the busy extension through

Conditions

• Each extension user can choose to receive Call Waiting tone, OHCA, Whisper OHCA, or none of these.

• OHCA and Whisper OHCA are enabled or disabled by the COS of the calling extension.

• OHCA and Whisper OHCA do not work for some telephone types. In such cases, the Call Waiting tone will be sent to the called extension.

Notification

Calling

Extension’s

OHCA COS

Mode

Description Details in

• 1.7.4.2 Call

extension. Talk with the busy extension using the built-in

speaker and microphone of the called extension while the existing call is made using the handset.

the handset.

Called Extension’s Call Waiting Mode

OFF ON

Cancel Call Waiting Tone OHCA Whisper OHCA

Waiting Tone

• 1.7.4.3 Offhook Call Announcement (OHCA)

• 1.7.4.4 Whisper OHCA

Disable C al l Waiting

disabled

Enable Call Waiting

disabled

• The notification receiving methods (Call Waiting tone, OHCA, and Whisper OHCA) are available when the called extension is having a conversation with other party. If not, the calling extension will be kept waiting until the called extension becomes available to receive the notification. Even while waiting, the calling extension will hear a ringback tone.

• If none of these notification receiving methods, Call Waiting tone, OHCA, or Whisper OHCA is set at the called party, the caller will hear reorder tone.

Call Waiting tone Call Waiting

tone

Call Waiting tone OHCA

(or Call Waiting

tone)

Call Waiting tone

Whisper OHCA (or Call Waiting

tone)

Feature Guide 97

1.7 Busy Line/Busy Party Features

Feature Guide References

1.1.3.3 Call Waiting

User Manual References

User Manual

1.2.4 When the Dialled Line is Busy or There is No Answer

98 Feature Guide

1.7.4.2 Call Waiting Tone

Description

When an extension user attempts to call a busy extension (ringing or having a conversation), the Call Waiting tone can be sent to the called extension to let him know another call is waiting.

Conditions

• This feature only works if the called extension has activated Call Waiting. If it is activated, the calling extension will hear a ringback tone.

• Call Waiting tone can be selected (Tone 1 or Tone 2) through personal programming (Call Waiting Tone Type Selection).

User Manual References

User Manual

3.1.2 Settings on the Programming Mode

1.7 Busy Line/Busy Party Features

Feature Guide 99

1.7 Busy Line/Busy Party Features

1.7.4.3 Off-hook Call Announcement (OHCA)

Description

An extension user can talk with a busy extension through the built-in speaker and microphone of the called party’s PT. If the existing call is using a handset, a second conversation is made using the speakerphone and microphone so that the called extension can talk to both parties.

Conditions

• COS programming determines which extensions can use this feature.

• This feature is available when the called extension – KX-T7625, KX-T7630, KX-T7633, KX-T7636

–KX-T7536 –KX-T7436 – KX-T7235 (except KX-T7235G/FR/SL/NE)

• If the KX-T7235G/FR/SL/NE are connected to the PBX, the OHCA feature for the

KX-T7235 should be disabled through system programming.

• The OHCA feature cannot be used in the following cases:

uses one of the following telephones:

(a) COS or called extension's telephone type is not available for this feature. (b) The called extension (DPT) is connected to a PC (PC Console or PC Phone)

via the USB Module.

The Call Waiting tone is sent to the called extension. ( 1.7.4.2 Call Waiting Tone)

• While an extension is receiving OHCA, if the extension user places the current trunk call

on hold or transfers the current intercom call or trunk call, OHCA will become disabled and the calling extension will start to hear a ringback tone.

• While an extension is receiving OHCA, if the extension user places the current intercom

call on hold, the called extension can talk to the calling extension through the handset.

100 Feature Guide

Peerless Industries KX-TDA200, KX-TDA30, KX-TDA100, KX-TDA15 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual