Peerless Industries KX-TDA200, KX-TDA30, KX-TDA100, KX-TDA15 User Manual

Peerless Industries KX-TDA200, KX-TDA30, KX-TDA100, KX-TDA15 User Manual

Introduction

Call Handling Features

Introduction

Table of Contents

Call Handling Features

About this Feature Guide

Terms used in this Feature Guide

About the other manuals

Feature Highlights

1.1 Incoming Call Features

1.2 Receiving Group Features

About this Feature Guide

Terms used in this Feature Guide

About the other manuals

Feature Highlights

1.1 Incoming Call Features

1.2 Receiving Group Features

1.1.1Incoming Trunk Call Features

1.1.2Internal Call Features

1.1.3Incoming Call Indication Features

1.2.1Idle Extension Hunting

1.2.2Incoming Call Distribution Group Features

1.1.1Incoming Trunk Call Features

1.1.2Internal Call Features

1.1.3Incoming Call Indication Features

1.2.1Idle Extension Hunting

1.2.2Incoming Call Distribution Group Features

1.1.1.2Direct In Line (DIL)

1.1.1.3Direct Inward Dialling (DID)/Direct Dialling In (DDI)

1.1.1.4Multiple Subscriber Number (MSN) Ringing Service

1.1.1.5Calling Line Identification (CLI) Distribution

1.1.1.6Intercept Routing

1.1.2.2Internal Call Block

1.1.3.2Ring Tone Pattern Selection

1.1.3.3Call Waiting

1.2.2.2Group Call Distribution

1.2.2.3Queuing Feature

1.1.1.2Direct In Line (DIL)

1.1.1.3Direct Inward Dialling (DID)/Direct Dialling In (DDI)

1.1.1.4Multiple Subscriber Number (MSN) Ringing Service

1.1.1.5Calling Line Identification (CLI) Distribution

1.1.1.6Intercept Routing

1.1.2.2Internal Call Block

1.1.3.2Ring Tone Pattern Selection

1.1.3.3Call Waiting

1.2.2.2Group Call Distribution

1.2.2.3Queuing Feature

Hybrid IP-PBX

Feature Guide

KX-TDA15/KX-TDA30

Model KX-TDA100/KX-TDA200

Thank you for purchasing the Panasonic KX-TDA15/KX-TDA30/KX-TDA100/KX-TDA200, Hybrid IP-PBX. Please read this manual carefully before using this product and save this manual for future use.

KX-TDA15/KX-TDA30/KX-TDA100/KX-TDA200: Version 1.1

This Feature Guide is designed to serve as an overall feature reference for the Panasonic Hybrid IP-PBX.

It explains what this PBX can do, and how to obtain the most out of its many features and facilities.

This manual contains the following sections:

Section 1, Call Handling Features

Provides details about the call handling features.

Section 2, System Configuration and Administration Features

Provides details about the system configuration and administration features.

Section 3, Programming

Provides system programming instructions.

Section 4, Appendix

Provides tables listing capacity of system resources, and tones and ring tones. It also provides the list of abbreviations.

Index

Provide feature titles, important words to help you access the required information easily.

Installation Manual References

The required installation instruction titles described in the Installation Manual are noted for your reference.

Feature Guide References

The related feature titles described in this Feature Guide are noted for your reference.

User Manual References

The operation required to implement the feature described in the User Manual is noted for your reference.

Abbreviations

There are many abbreviations used in this manual (e.g., "PT" which stands for proprietary telephone). Please refer to the list in this manual ( 4.3 List of Abbreviations) for the meaning of each abbreviation.

Along with this Feature Guide, the following manuals are available to help you install, and use this PBX:

2 Feature Guide

Installation Manual

Provides instructions for installing the hardware and maintenance of the PBX.

User Manual

Provides operating instructions for end users using PTs, SLTs, PSs, or DSS Consoles.

The KX-TDA15E/KX-TDA30E, the KX-TDA15NE/KX-TDA30NE, the KX-TDA15GR/KX- TDA30GR, and the KX-TDA30CE are designed to interwork with the:

Analogue Public Switched Telephone Network (PSTN) of a European country Pan-European Integrated Services Digital Network (ISDN) using ISDN basic rate access

The KX-TDA100E/KX-TDA200E, the KX-TDA100NE/KX-TDA200NE, the KX-TDA100GR/ KX-TDA200GR, and the KX-TDA100CE/KX-TDA200CE are designed to interwork with the: Analogue Public Switched Telephone Network (PSTN) of a European country

Pan-European Integrated Services Digital Network (ISDN) using ISDN basic rate access

Pan-European Integrated Services Digital Network (ISDN) using ISDN primary rate access ONP 2048 kbit/s digital structured leased lines (D2048S)

We, Panasonic Communications Co., Ltd./Panasonic Communications Company (U.K.) Ltd., declare that this equipment is in compliance with the essential requirements and other relevant provisions of Directive 1999/5/EC.

If you would like to receive a copy of the original Declaration of Conformity of our products which relates to the R&TTE, please visit our web address:

http://doc.panasonic.de

Trademarks

•Microsoft and Windows are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries.

•Intel and Pentium are trademarks or registered trademarks of Intel Corporation or its subsidiaries in the United States and other countries.

•All other trademarks identified herein are the property of their respective owners.

•Screen shots reprinted with permission from Microsoft Corporation.

Notes

•There are some optional service cards, PTs, and features which are not available in some areas. Additionally, there are some optional service cards and features for the KX-TDA100/KX-TDA200 which are not available for the KX-TDA15/KX-TDA30, or vice versa. Please consult your certified Panasonic dealer for more information.

•Displays are described in English as samples.

•While all system programming can be performed through PC programming (2.3.1 PC Programming), PT programming can only cover a subset ( 2.3.2 PT Programming). In Section 1 Call Handling Features and Section 2 System

Configuration and Administration Features, programming references such as " Date & Time [000]" indicate that system programming can be done by PT programming.

Feature Guide	3

For further details, please refer to the on-line help of the Maintenance Console ( 3.2.1 Installing and Starting the Maintenance Console).

Networking Features

This PBX supports the following networking features:

TIE Line Service

A TIE line is a privately leased communication line between two or more PBXs, which provides cost effective communications between company members at different locations. ( 1.28.1 TIE Line Service)

Virtual Private Network (VPN)

VPN is a service provided by the telephone company. It uses an existing line as if it were a private line. ( 1.28.2 Virtual Private Network (VPN))

QSIG Network

QSIG is a protocol which is based on ISDN (Q.931) and offers enhanced PBX features in a private network. ( 1.28.3 QSIG Network)

Voice over Internet Protocol (VoIP) Network

The PBX can connect to another PBX via a private IP network. In this case, voice signals are converted into IP packets and sent through this network. ( 1.28.4 Voice over Internet Protocol (VoIP) Network)

Built-in Small Call Centre Features

An incoming call distribution group ( 1.2.2 Incoming Call Distribution Group Features) can be used as a small call centre with the following features:

Queuing Feature

When a preprogrammed number of extensions in an incoming call distribution group are busy, additional incoming calls can wait in a queue. While calls are waiting in the queue, the calls are handled by the Queuing Time Table, which can be assigned for each time mode (day/lunch/break/night). ( 1.2.2.3 Queuing Feature)

Log-in/Log-out

Incoming call distribution group members can join (Log-in) or leave (Log-out) the groups manually. While logged-in, a member extension can have a preprogrammed time period automatically for refusing calls after completing the last call (Wrap-up). ( 1.2.2.6 Log- in/Log-out)

VIP Call

It is possible to assign a priority to incoming call distribution groups. If an extension belongs to multiple groups and the extension becomes idle, queuing calls in the groups will be distributed to the extension in priority order. ( 1.2.2.4 VIP Call)

Computer Telephony Integration (CTI) Features

Connecting a personal computer (PC) to this PBX (via a DPT, or via a Server PC on a LAN) enables extension users to make use of advanced features by using the stored data in the PC or in the Server PC. ( 1.29.1 Computer Telephony Integration (CTI))

Voice Mail Features

This PBX supports Voice Processing Systems (VPS) with DTMF Integration as well as DPT (Digital) Integration. ( 1.23 Voice Mail Features)

4 Feature Guide

Parallelled Telephone Features

By connecting telephones in parallel, you can increase the number of telephones connected to the PBX without adding additional extension cards. ( 1.10.9 Parallelled Telephone)

Parallel Mode

An SLT can be connected to an APT or DPT which is connected to a Super Hybrid port of the PBX. The SLT shares the same extension number with the APT or DPT.

EXtra Device Port (XDP) Mode

An SLT can be connected to a DPT which is connected to a Super Hybrid port of the PBX. Unlike parallel mode, XDP mode allows each telephone to act as an independent extension with its own extension number.

Digital XDP

A DPT can be connected to another DPT which is connected to a DPT port or a Super Hybrid port of the PBX. Similar to XDP mode, each DPT acts as an independent extension with its own extension number.

Portable Station (PS) Features

PSs (e.g., KX-TD7590, KX-TD7690) can be connected to this PBX. It is possible to use the PBX features using the PS like a PT. A PS can also be used in parallel with a wired telephone (Wireless XDP Parallel Mode). In this case, the wired telephone is the main telephone and the PS is the sub telephone. ( 1.24 Portable Station (PS) Features)

PC Phone/PC Console Features

This PBX supports PC Phone and PC Console. These Panasonic CTI applications provide advanced features.

Feature Guide	5

Table of Contents
1 Call Handling Features .................................................................		15
1.1	Incoming Call Features........................................................................................	16
1.1.1	Incoming Trunk Call Features.................................................................................	16
1.1.1.1	Incoming Trunk Call Features—SUMMARY.................................................................................... .....	16
1.1.1.2	Direct In Line (DIL) ...............................................................................................................................	19
1.1.1.3	Direct Inward Dialling (DID)/Direct Dialling In (DDI).............................................................................	21
1.1.1.4	Multiple Subscriber Number (MSN) Ringing Service ...........................................................................	24
1.1.1.5	Calling Line Identification (CLI) Distribution .........................................................................................	27
1.1.1.6	Intercept Routing..................................................................................................................................	29
1.1.1.7	Intercept Routing—No Destination........................................................................................ ...............	32
1.1.2	Internal Call Features .............................................................................................	33
1.1.2.1	Internal Call Features—SUMMARY .......................................................................................... ...........	33
1.1.2.2	Internal Call Block ................................................................................................................................	34
1.1.3	Incoming Call Indication Features ..........................................................................	36
1.1.3.1	Incoming Call Indication Features—SUMMARY ............................................................................... ...	36
1.1.3.2	Ring Tone Pattern Selection.................................................................................................................	37
1.1.3.3	Call Waiting ..........................................................................................................................................	38
1.2	Receiving Group Features...................................................................................	40
1.2.1	Idle Extension Hunting ...........................................................................................	40
1.2.2	Incoming Call Distribution Group Features.............................................................	42
1.2.2.1	Incoming Call Distribution Group Features—SUMMARY ....................................................................	42
1.2.2.2	Group Call Distribution .........................................................................................................................	46
1.2.2.3	Queuing Feature ..................................................................................................................................	49
1.2.2.4	VIP Call ................................................................................................................................................	51
1.2.2.5	Overflow Feature..................................................................................................................................	52
1.2.2.6	Log-in/Log-out ......................................................................................................................................	54
1.2.2.7	Supervisory Feature.............................................................................................................................	56
1.3	Call Forwarding (FWD)/Do Not Disturb (DND) Features ...................................	58
1.3.1	Call Forwarding (FWD)/Do Not Disturb (DND) .......................................................	58
1.3.1.1	Call Forwarding (FWD)/Do Not Disturb (DND)—SUMMARY ...............................................................	58
1.3.1.2	Call Forwarding (FWD).........................................................................................................................	61
1.3.1.3	Do Not Disturb (DND) ..........................................................................................................................	65
1.4	Answering Features .............................................................................................	66
1.4.1	Answering Features................................................................................................	66
1.4.1.1	Answering Features—SUMMARY.............................................................................................. ..........	66
1.4.1.2	Line Preference—Incoming................................................................................................ ..................	67
1.4.1.3	Call Pickup ...........................................................................................................................................	68
1.4.1.4	Hands-free Answerback .......................................................................................................................	69
1.5	Making Call Features ...........................................................................................	70
1.5.1	Predialling...............................................................................................................	70
1.5.2	Automatic Extension Release.................................................................................	71
1.5.3	Intercom Call ..........................................................................................................	72
1.5.4	Trunk Call Features ................................................................................................	73
1.5.4.1	Trunk Call Features—SUMMARY ............................................................................................. ...........	73
1.5.4.2	Emergency Call....................................................................................................................................	74
1.5.4.3	Account Code Entry .............................................................................................................................	75
1.5.4.4	Dial Type Selection...............................................................................................................................	76
1.5.4.5	Reverse Circuit.....................................................................................................................................	77
1.5.4.6	Pause Insertion ....................................................................................................................................	78
1.5.4.7	Host PBX Access Code (Access Code to the Telephone Company from a Host PBX) .......................	79
1.5.4.8	Special Carrier Access Code ...............................................................................................................	81
1.5.5	Seizing a Line Features..........................................................................................	82
1.5.5.1	Seizing a Line Features—SUMMARY......................................................................................... .........	82

6 Feature Guide

1.5.5.2	Line Preference—Outgoing ................................................................................................	................. 83
1.5.5.3	Trunk Access .......................................................................................................................................	84
1.6	Memory Dialling Features ....................................................................................	86
1.6.1	Memory Dialling Features .......................................................................................	86
1.6.1.1	Memory Dialling Features—SUMMARY ........................................................................................ ......	86
1.6.1.2	One-touch Dialling ...............................................................................................................................	88
1.6.1.3 KX-T7710 One-touch Dialling (KX-TDA100/KX-TDA200 only) ............................................................		89
1.6.1.4	Last Number Redial .............................................................................................................................	90
1.6.1.5	Speed Dialling—Personal/System .......................................................................................... .............	91
1.6.1.6	Quick Dialling .......................................................................................................................................	92
1.6.1.7	Hot Line................................................................................................................................................	93
1.7	Busy Line/Busy Party Features ...........................................................................	94
1.7.1	Automatic Callback Busy (Camp-on) ......................................................................	94
1.7.2	Executive Busy Override.........................................................................................	95
1.7.3	Call Monitor.............................................................................................................	96
1.7.4	Second Call Notification to Busy Extension ............................................................	97
1.7.4.1 Second Call Notification to Busy Extension—SUMMARY ...................................................................		97
1.7.4.2	Call Waiting Tone .................................................................................................................................	99
1.7.4.3 Off-hook Call Announcement (OHCA) ...............................................................................................		100
1.7.4.4	Whisper OHCA ..................................................................................................................................	101
1.8	Toll Restriction (TRS)/Call Barring (Barring) Features ....................................	102
1.8.1	Toll Restriction (TRS)/Call Barring (Barring) .........................................................	102
1.8.2	Budget Management.............................................................................................	107
1.8.3	Extension Lock......................................................................................................	108
1.8.4	Dial Tone Transfer .................................................................................................	109
1.8.5	Walking COS.........................................................................................................	110
1.8.6	Verified Code Entry ...............................................................................................	111
1.9	Automatic Route Selection (ARS) Features .....................................................	113
1.9.1	Automatic Route Selection (ARS) .........................................................................	113
1.10	Conversation Features .......................................................................................	118
1.10.1	Hands-free Operation ...........................................................................................	118
1.10.2	Off-hook Monitor ...................................................................................................	119
1.10.3	Mute ......................................................................................................................	120
1.10.4	Headset Operation................................................................................................	121
1.10.5	Data Line Security.................................................................................................	122
1.10.6	Flash/Recall/Terminate .........................................................................................	123
1.10.7	External Feature Access (EFA).............................................................................	124
1.10.8	Trunk Call Limitation..............................................................................................	125
1.10.9	Parallelled Telephone............................................................................................	126
1.10.10	Calling Party Control (CPC) Signal Detection.......................................................	129
1.11	Transferring Features .........................................................................................	130
1.11.1	Call Transfer ..........................................................................................................	130
1.12	Holding Features.................................................................................................	132
1.12.1	Call Hold ...............................................................................................................	132
1.12.2	Call Park................................................................................................................	134
1.12.3	Call Splitting ..........................................................................................................	135
1.12.4	Music on Hold .......................................................................................................	136
1.13	Conference Features ..........................................................................................	137
1.13.1	Conference Features ............................................................................................	137
1.13.1.1	Conference Features—SUMMARY............................................................................................ ........	137
1.13.1.2	Conference ........................................................................................................................................	138
1.13.1.3	Privacy Release .................................................................................................................................	140
1.14	Paging Features ..................................................................................................	141

Feature Guide	7

1.14.1	Paging ..................................................................................................................	141
1.15	Broadcasting Features (KX-TDA30/KX-TDA100/KX-TDA200 only) ................	143
1.15.1	Broadcasting (KX-TDA30/KX-TDA100/KX-TDA200 only) ....................................	143
1.16	Optional Device Features ..................................................................................	146
1.16.1	Doorphone Call ....................................................................................................	146
1.16.2	Door Open............................................................................................................	148
1.16.3	Trunk Answer From Any Station (TAFAS).............................................................	149
1.16.4	Background Music (BGM) ....................................................................................	150
1.16.5	Outgoing Message (OGM) ...................................................................................	151
1.16.6	Direct Inward System Access (DISA)...................................................................	153
1.17	Caller ID Features...............................................................................................	160
1.17.1	Caller ID ...............................................................................................................	160
1.17.2	Incoming Call Log.................................................................................................	165
1.18	Message Features ..............................................................................................	167
1.18.1	Message Waiting ..................................................................................................	167
1.18.2	Absent Message...................................................................................................	170
1.19	Proprietary Telephone (PT) Features ...............................................................	171
1.19.1	Fixed Buttons .......................................................................................................	171
1.19.2	Flexible Buttons ....................................................................................................	174
1.19.3	LED Indication ......................................................................................................	177
1.19.4	Display Information...............................................................................................	180
1.20	Integrated Services Digital Network (ISDN) Service Features .......................	182
1.20.1	Integrated Services Digital Network (ISDN) .........................................................	182
1.20.1.1 Integrated Services Digital Network (ISDN)—SUMMARY .................................................................		182
1.20.1.2 Calling/Connected Line Identification Presentation (CLIP/COLP) .....................................................		186
1.20.1.3 Advice of Charge (AOC) ....................................................................................................................		188
1.20.1.4 Call Forwarding (CF)—by ISDN (P-MP).................................................................................... .........		189
1.20.1.5 Call Forwarding (CF)—by ISDN (P-P)..................................................................................... ...........		191
1.20.1.6 Call Hold (HOLD)—by ISDN ............................................................................................... ...............		193
1.20.1.7 Call Transfer (CT)—by ISDN ............................................................................................. .................		194
1.20.1.8 Three-party Conference (3PTY)—by ISDN.................................................................................. ......		195
1.20.1.9	Malicious Call Identification (MCID) ...................................................................................................	196
1.20.1.10	Completion of Calls to Busy Subscriber (CCBS) ...............................................................................	197
1.20.1.11	ISDN Extension..................................................................................................................................	198
1.20.1.12	ISDN Service Access by Keypad Protocol .........................................................................................	200
1.21	E1 Line Service Features (KX-TDA100/KX-TDA200 only) ...............................	201
1.21.1	E1 Line Service (KX-TDA100/KX-TDA200 only) ..................................................	201
1.22	T1 Line Service Features (KX-TDA100/KX-TDA200 only) ...............................	203
1.22.1	T1 Line Service (KX-TDA100/KX-TDA200 only) ..................................................	203
1.23	Voice Mail Features ............................................................................................	205
1.23.1	Voice Mail (VM) Group .........................................................................................	205
1.23.2	Voice Mail DTMF Integration ................................................................................	208
1.23.3	Voice Mail DPT (Digital) Integration......................................................................	215
1.24	Portable Station (PS) Features..........................................................................	220
1.24.1	Portable Station (PS) Connection.........................................................................	220
1.24.2	PS Ring Group .....................................................................................................	222
1.24.3	PS Directory .........................................................................................................	225
1.24.4	PS Feature Buttons ..............................................................................................	226
1.24.5	Wireless XDP Parallel Mode ................................................................................	227
1.25	Administrative Information Output Features ...................................................	230
1.25.1	Station Message Detail Recording (SMDR) .........................................................	230
1.25.2	Charge Meter .......................................................................................................	236

8 Feature Guide

1.26	Extension Controlling Features.........................................................................	239
1.26.1	Extension Personal Identification Number (PIN)...................................................	239
1.26.2	Extension Feature Clear .......................................................................................	241
1.26.3	Walking Extension.................................................................................................	242
1.26.4	Timed Reminder ...................................................................................................	243
1.26.5	Remote Extension Control by User.......................................................................	244
1.27	Audible Tone Features........................................................................................	245
1.27.1	Dial Tone ...............................................................................................................	245
1.27.2	Confirmation Tone.................................................................................................	246
1.28	Networking Features...........................................................................................	247
1.28.1	TIE Line Service....................................................................................................	247
1.28.2	Virtual Private Network (VPN)...............................................................................	266
1.28.3	QSIG Network.......................................................................................................	268
1.28.3.1	QSIG Network—SUMMARY ................................................................................................... ...........	268

1.28.3.2Calling/Connected Line Identification Presentation (CLIP/COLP) and Calling/Connected Name

	Identification Presentation (CNIP/CONP)—by QSIG.........................................................................	270
1.28.3.3 Call Forwarding (CF)—by QSIG ........................................................................................... .............		272
1.28.3.4 Call Transfer (CT)—by QSIG ............................................................................................. ................		274
1.28.3.5 Completion of Calls to Busy Subscriber (CCBS)—by QSIG..............................................................		276
1.28.4	Voice over Internet Protocol (VoIP) Network.........................................................	277
1.29	Computer Telephony Integration (CTI) Features..............................................	278
1.29.1	Computer Telephony Integration (CTI)..................................................................	278
2 System Configuration and Administration Features...............		281
2.1	System Configuration—Hardware.....................................................................	282
2.1.1	Extension Port Configuration ................................................................................	282
2.2	System Configuration—Software ......................................................................	283
2.2.1	Class of Service (COS).........................................................................................	283
2.2.2	Group ....................................................................................................................	284
2.2.3	Tenant Service ......................................................................................................	287
2.2.4	Time Service .........................................................................................................	290
2.2.5	Operator Features.................................................................................................	294
2.2.6	Manager Features.................................................................................................	295
2.3	System Data Control...........................................................................................	297
2.3.1	PC Programming...................................................................................................	297
2.3.2	PT Programming ...................................................................................................	300
2.3.3	Quick Setup...........................................................................................................	302
2.3.4	Automatic Setup....................................................................................................	303
2.3.5	Flexible Numbering/Fixed Numbering...................................................................	305
2.3.6	Floating Extension ................................................................................................	310
2.3.7	Software Upgrading ..............................................................................................	311
2.4	Fault Recovery/Diagnostics ...............................................................................	312
2.4.1	Power Failure Transfer (KX-TDA30/KX-TDA100/KX-TDA200 only) ......................	312
2.4.2	Power Failure Restart............................................................................................	314
2.4.3	Local Alarm Information ........................................................................................	315
3 Programming Instructions .........................................................		317
3.1	Introduction .........................................................................................................	318
3.1.1	Introduction ...........................................................................................................	318
3.2	PC Programming.................................................................................................	319
3.2.1	Installing and Starting the Maintenance Console..................................................	319
3.3	PT Programming .................................................................................................	324

Feature Guide	9

3.3.1	Programming Instructions ....................................................................................	324
3.3.2	Basic Programming ..............................................................................................	329
	Date & Time [000] ..............................................................................................................................	329
	System Speed Dialling Number [001] ................................................................................................	329
	System Speed Dialling Name [002] ...................................................................................................	329
	Extension Number [003].....................................................................................................................	329
	Extension Name [004]........................................................................................................................	330
	Extension Personal Identification Number (PIN) [005] .......................................................................	330
	Operator Assignment [006] ................................................................................................................	330
	Console Paired Telephone [007] ........................................................................................................	330
	Absent Message [008] .......................................................................................................................	330
	Charge Margin [010] ..........................................................................................................................	331
	Charge Tax [011]................................................................................................................................	331
	Charge Rate per Unit [012] ................................................................................................................	331
3.3.3	System Programming...........................................................................................	332
	Flexible Numbering [100] ...................................................................................................................	332
	Time Service Switching Mode [101]...................................................................................................	332
	Time Service Starting Time [102] ......................................................................................................	332
	Idle Line Access (Local Access) [103] ...............................................................................................	333
	System Password for Administrator—for PT Programming [110].......................................................	333
	System Password for User—for PT Programming [111] ....................................................................	333
	Manager Password [112] ...................................................................................................................	333
	Verified Code [120].............................................................................................................................	333
	Verified Code Name [121] ..................................................................................................................	333
	Verified Code Personal Identification Number (PIN) [122] .................................................................	333
	Verified Code COS Number [123] ......................................................................................................	334
	Decimal Point Position for Currency [130]..........................................................................................	334
	Currency [131]....................................................................................................................................	334
	Main Processing (MPR) Software Version Reference [190]...............................................................	334
3.3.4	Time Programming...............................................................................................	335
	Hold Recall Time [200].......................................................................................................................	335
	Transfer Recall Time [201] .................................................................................................................	335
	Intercept Time [203] ...........................................................................................................................	335
	Hot Line Waiting Time [204]...............................................................................................................	335
	Automatic Redial Repeat Times [205]................................................................................................	335
	Automatic Redial Interval [206] ..........................................................................................................	335
	Door Open Duration Time [207] .........................................................................................................	335
	Call Duration Count Starting Time for LCOT [208].............................................................................	336
	DISA Delayed Answer Time [209]......................................................................................................	336
	DISA Trunk-to-Trunk Call Prolong Time [210] ....................................................................................	336
	DISA Intercept Time [211]..................................................................................................................	336
3.3.5	TRS/Barring/ARS Programming...........................................................................	337
	TRS/Barring Override by System Speed Dialling [300]......................................................................	337
	TRS/Barring Denied Code [301] ........................................................................................................	337
	TRS/Barring Exception Code [302]....................................................................................................	337
	Special Carrier Access Code [303] ....................................................................................................	337
	Emergency Number [304] ..................................................................................................................	337
	ARS Mode [320].................................................................................................................................	337
	ARS Leading Number [321] ...............................................................................................................	338
	ARS Routing Plan Table Number [322]..............................................................................................	338
	ARS Exception Number [325] ............................................................................................................	338
	ARS Routing Plan Time Table [330]...................................................................................................	338
	ARS Routing Plan Table (1–16) [331–346] ........................................................................................	339
	ARS Carrier Name [350] ....................................................................................................................	339
	ARS Trunk Group for Carrier Access [351] ........................................................................................	339
	ARS Removed Number of Digits for Carrier Access [352] .................................................................	339
	ARS Carrier Access Code [353] ........................................................................................................	339
3.3.6	Trunk Programming ..............................................................................................	340
	LCOT/BRI Trunk Connection [400].....................................................................................................	340

10 Feature Guide

	LCOT/BRI Trunk Name [401] .............................................................................................................	340
	LCOT/BRI Trunk Group Number [402]...............................................................................................	340
	LCOT/BRI Trunk Number Reference [409] ........................................................................................	341
	LCOT Dialling Mode [410]..................................................................................................................	341
	LCOT Pulse Rate [411]......................................................................................................................	341
	LCOT DTMF Minimum Duration [412] ...............................................................................................	341
	LCOT CPC Signal Detection Time—Outgoing [413] .........................................................................	341
	LCOT CPC Signal Detection Time—Incoming [414] .........................................................................	341
	LCOT Reverse Circuit [415] ...............................................................................................................	341
	LCOT Pause Time [416] ....................................................................................................................	342
	LCOT Flash/Recall Time [417]...........................................................................................................	342
	LCOT Disconnect Time [418].............................................................................................................	342
	BRI Network Type [420] .....................................................................................................................	342
	BRI DIL/DDI/MSN Selection [421] .....................................................................................................	342
	BRI Subscriber Number [422]............................................................................................................	342
	BRI Layer 1 Active Mode [424] ..........................................................................................................	342
	BRI Layer 2 Active Mode [425] ..........................................................................................................	343
	BRI Configuration [426]......................................................................................................................	343
	BRI TEI Mode [427] ...........................................................................................................................	343
	DIL 1:1 Destination [450] ...................................................................................................................	343
	DID Number [451] ..............................................................................................................................	343
	DID Name [452] .................................................................................................................................	344
	DID Destination [453].........................................................................................................................	344
	Trunk Group Intercept Destination [470] ............................................................................................	344
	Host PBX Access Code [471] ............................................................................................................	344
	Extension-to-Trunk Call Duration [472] ..............................................................................................	344
	Trunk-to-Trunk Call Duration [473] .....................................................................................................	344
	DISA Silence Detection [475].............................................................................................................	345
	DISA Continuous Signal Detection [476] ...........................................................................................	345
	DISA Cyclic Signal Detection [477]....................................................................................................	345
	Caller ID Signal Type [490] (KX-TDA30/KX-TDA100/KX-TDA200 only) ............................................	345
	Pay Tone Signal Type [491] (KX-TDA100/KX-TDA200 only)..............................................................	345
3.3.7	COS Programming................................................................................................	346
	Trunk Group Number [500] ................................................................................................................	346
	TRS/Barring Level [501].....................................................................................................................	346
	Trunk Call Duration Limitation [502] ...................................................................................................	346
	Call Transfer to Trunk [503] ................................................................................................................	346
	Call Forwarding to Trunk [504] ...........................................................................................................	346
	Executive Busy Override [505]...........................................................................................................	347
	Executive Busy Override Deny [506] .................................................................................................	347
	DND Override [507] ...........................................................................................................................	347
	Account Code Mode [508] .................................................................................................................	347
	TRS/Barring Level for System Speed Dialling [509] ..........................................................................	347
	TRS/Barring Level for Extension Lock [510] ......................................................................................	347
	Manager Assignment [511] ................................................................................................................	347
	Permission for Door Open Access [512]............................................................................................	348
	Time Service Manual Switching [514]................................................................................................	348
	Wireless XDP Parallel Mode for Paired Telephone [515] ...................................................................	348
	Programming Mode Limitation [516] ..................................................................................................	348
3.3.8	Extension Programming........................................................................................	349
	EXtra Device Port (XDP) Mode [600].................................................................................................	349
	Terminal Device Assignment [601].....................................................................................................	349
	Class of Service [602]........................................................................................................................	349
	User Group [603] ...............................................................................................................................	349
	Extension Intercept Destination [604] ................................................................................................	349
	Call Forwarding—No Answer Time [605]...........................................................................................	349
	CLIP/COLP Number [606] .................................................................................................................	350
	Incoming Call Distribution Group Member [620] ................................................................................	350
	Incoming Call Distribution Group Delayed Ringing [621] ...................................................................	350

Feature Guide	11

	Incoming Call Distribution Group Floating Extension Number [622] ..................................................	350
	Incoming Call Distribution Group Name [623]....................................................................................	350
	Incoming Call Distribution Group Distribution Method [624] ..............................................................	350
	Destination for Overflow Time Expiration [625] ..................................................................................	351
	Overflow Time [626] ...........................................................................................................................	351
	Destination When All Busy [627]........................................................................................................	351
	Queuing Call Capacity [628] ..............................................................................................................	351
	Queuing Hurry-up Level [629] ............................................................................................................	351
	Queuing Time Table [630] ..................................................................................................................	352
	Sequences in Queuing Time Table [631] ...........................................................................................	352
	Maximum Number of Agents [632].....................................................................................................	352
	User Groups of a Paging Group [640]................................................................................................	352
	External Pagers of a Paging Group [641]...........................................................................................	352
	User Groups of a Pickup Group [650] ................................................................................................	353
	VM Group Floating Extension Number [660] .....................................................................................	353
	Idle Extension Hunting Type [680]......................................................................................................	353
	Idle Extension Hunting Group Member [681] .....................................................................................	353
	PS Registration [690] .........................................................................................................................	354
	PS Termination [691]..........................................................................................................................	354
	Personal Identification Number (PIN) for PS Registration [692].........................................................	354
	CS Status Reference [699] ................................................................................................................	354
3.3.9	Resource/Interface Programming.........................................................................	355
	External Pager Floating Extension Number [700] ..............................................................................	355
	Music Source Selection for BGM (with the KX-TDA15/KX-TDA30)/BGM2 (with the KX-TDA100/KX-
	TDA200) [710]....................................................................................................................................	355
	Music on Hold [711] ...........................................................................................................................	355
	Music for Transfer [712]......................................................................................................................	355
	Doorphone Call Destination [720] ......................................................................................................	356
	Doorphone Number Reference [729] .................................................................................................	356
	Outgoing Message (OGM) Floating Extension Number [730]............................................................	356
	Outgoing Message (OGM) Name [731] .............................................................................................	357
	DISA Security Mode [732]..................................................................................................................	357
3.3.10 SMDR & Maintenance Programming ...................................................................		358
	RS-232C Parameter—New Line Code [800]......................................................................................	358
	RS-232C Parameter—Baud Rate [800] .............................................................................................	3 58
	RS-232C Parameter—Word Length [800]..........................................................................................	35 8
	RS-232C Parameter—Parity Bit [800]............................................................................................. ...	358
	RS-232C Parameter—Stop Bit Length [800]......................................................................................	35 8
	External Modem Control [801] ...........................................................................................................	358
	SMDR Page Length [802] ..................................................................................................................	358
	SMDR Skip Perforation [803] .............................................................................................................	359
	SMDR Outgoing Call Printing [804] ...................................................................................................	359
	SMDR Incoming Call Printing [805] ...................................................................................................	359
	Remote Programming [810] ...............................................................................................................	359
	Modem Floating Extension Number [811]..........................................................................................	359
	ISDN Remote Floating Extension Number [812]................................................................................	359
3.3.11	Card Programming ...............................................................................................	360
	Slot Card Type Reference [900] .........................................................................................................	360
	Slot Card Deletion [901] .....................................................................................................................	360
	Slot Card Reset [902].........................................................................................................................	360
	OPB3 Option Card Type Reference [910] (KX-TDA100/KX-TDA200 only) ........................................	360
	OPB3 Option Card Deletion [911] (KX-TDA100/KX-TDA200 only)....................................................	360
4 Appendix ......................................................................................		361
4.1	Capacity of System Resources .........................................................................	362
4.1.1	Capacity of System Resources ............................................................................	362
4.2	Tones/Ring Tones...............................................................................................	365
4.2.1	Tones/Ring Tones.................................................................................................	365

12 Feature Guide

4.3	List of Abbreviations ..........................................................................................	367
4.3.1	List of Abbreviations..............................................................................................	367
4.4	Revision History..................................................................................................	369
4.4.1	KX-TDA100/KX-TDA200 Version 1.1 ....................................................................	369
4.4.2	KX-TDA30 Version 1.1 ..........................................................................................	371
Index	..................................................................................................	373

Feature Guide	13

14 Feature Guide

Section 1

Feature Guide	15

1.1Incoming Call Features

1.1.1.1Incoming Trunk Call Features—SUMMARY

Description

Incoming calls via a trunk (public line) are distributed to their destination using a suitable distribution feature.

1.Available Networking Type for Each Optional Trunk Card Type

Each trunk port of an optional trunk card can be assigned its networking type: Public, Private, or VPN (Virtual Private Network).

Trunk	Networking	Public	Private	Virtual Private
Trunk	Type	(DIL/DID/	(TIE)*1	Network
Card	Type	(DIL/DID/	(TIE)*1	Network
Card		DDI/MSN)		(VPN)*2
Type	Channel Type	DDI/MSN)		(VPN)*2
Type

LCOT		*
DID		*
	LCOT	*
	GCOT	*
T1	DID	*
	TIE (E & M)		*
	OPX (EXTN.)
	DR2	*
E1	E & M-C		*
	E & M-P		*
E&M			*
	CO	*
BRI/PRI	Extension
BRI/PRI	QSIG-Master		*
	QSIG-Master		*
	QSIG-Slave		*
IP-GW			*

Note: *: Enable (default), : Enable

*1: 1.28.1 TIE Line Service

*2: 1.28.2 Virtual Private Network (VPN)

16 Feature Guide

1.1 Incoming Call Features

2.Distribution Feature

One of the following features can be assigned to each trunk port:

Feature	Description	Details in

Direct In Line	Directs a call to a preprogrammed single	• 1.1.1.2 Direct In
(DIL)	destination (e.g., Operator).	Line (DIL)

Direct Inward	Directs a call with a DID number from a DID	• 1.1.1.3 Direct
Dialling (DID)	line to a preprogrammed destination.	Inward Dialling
	DID is also known as Direct Dialling In (DDI).	(DID)/Direct
		Dialling In (DDI)

Multiple	Directs a call with an MSN from an ISDN line to	• 1.1.1.4 Multiple
Subscriber	a preprogrammed destination.	Subscriber
Number (MSN)		Number (MSN)
Ringing Service		Ringing Service

3.Destination Change with the Caller’s Identification Number

The Calling Line Identification (CLI) Distribution feature works in conjunction with the DIL/ DID/DDI/MSN features.

Feature	Description	Details in

Calling Line	Directs a call to a CLI destination if the caller’s	• 1.1.1.5 Calling
Identification	identification number has been assigned to the	Line Identification
(CLI) Distribution	Caller ID Table.	(CLI) Distribution

4.Available Distribution Feature for Each Optional Trunk Card Type

Trunk	Feature	DIL	DID/DDI	MSN
Trunk		DIL	DID/DDI	MSN
Card
Type	Channel Type
LCOT		*
DID			*
	LCOT	*
T1	GCOT	*
T1	DID		*
	DID		*
	TIE (E & M)	*
	DR2		*
E1	E & M-C	*
	E & M-P	*
E&M		*
BRI	CO		*
PRI	CO		*

Note: *: Enable (default), : Enable

Feature Guide	17

1.1Incoming Call Features

5.Available Destination

Destination

Availability

Wired Extension (PT/SLT/ISDN Extension/T1-OPX)

Incoming Call Distribution Group

PS Ring Group

VM Group (DTMF/DPT)

External Pager (TAFAS)

DISA

Analogue/ISDN Remote Maintenance

Idle Line Access no. + Phone no.

Trunk Group Access no. + Trunk Group no. +

Phone no.

Other PBX Extension (TIE with no PBX Code)

Other PBX Extension (TIE with PBX Code)

6.Intercept Routing

After distribution, the following features may be required.

Feature		Description	Details in

Intercept	No Answer	If a called party does not answer a call within	• 1.1.1.6
Routing	(IRNA)	a preprogrammed time period (Intercept	Intercept
		time), it is redirected to the preprogrammed	Routing
		destination.

	Busy/DND	If a called party is busy or in DND mode, the
		call is redirected to the preprogrammed
		destination.

	No	If a destination is not assigned, the call is	• 1.1.1.7
	Destination	redirected to the operator.	Intercept
			Routing—No
			Destination

18 Feature Guide

1.1 Incoming Call Features

Description

Provides automatic direction of an incoming trunk call to a preprogrammed destination. Each trunk has a destination for each time mode (day/lunch/break/night).

[Method Flowchart]

Yes

A trunk call is received.

Does the call have its CLI*				No
information and is CLI mode enabled
information and is CLI mode enabled
for the trunk and the time mode?
		Yes
		Yes

	CLI works.


Is the CLI destination
assigned?

	No
			No
Is the DIL destination of			No
Is the DIL destination of
the time mode assigned?

Yes

The call is routed to the CLI destination.

The call is routed to the DIL destination.

The call is routed to the operator (Intercept Routing —No Destination).

*: Calling Line Identification (CLI) Distribution:

If the CLI routing is enabled and the caller's identification number is assigned in the Caller ID Table, the call will not be routed to the DIL destination, but routed to the CLI destination.

Feature Guide	19

1.1 Incoming Call Features

[Programming Example of DIL Table]

The table can be programmed for each trunk.

Trunk No.			CLI				Destination*
Trunk No.		Day	Lunch	Break	Night	Day	Lunch	Break	Night
		Day	Lunch	Break	Night	Day	Lunch	Break	Night

	01	Enable	Disable	Enable	Disable	101	100	101	100

	02	Enable	Disable	Disable	Disable	102	100	102	100

	:	:	:	:	:	:	:	:	:

*:	DIL 1:1 Destination [450]

Note

Tenant number and VPS trunk group number can also be assigned in the DIL table. Tenant number is used to determine the time mode (day/lunch/break/night) for the corresponding trunk. VPS trunk group number is used in Voice Mail DPT (Digital) Integration ( 1.23.3 Voice Mail DPT (Digital) Integration).

Explanation:

If a trunk call is received from trunk 01;

In Day mode: CLI is enabled. Route to CLI destination.

In Lunch mode: CLI is disabled. Route to DIL destination, extension 100.

Feature Guide References

1.1.1.5 Calling Line Identification (CLI) Distribution

2.2.4 Time Service

20 Feature Guide

1.1 Incoming Call Features

Description

Provides automatic direction of an incoming call with a DID/DDI number to a preprogrammed destination. Each DID/DDI number has a destination for each time mode (day/lunch/break/ night).

[Method Flowchart]

A trunk call is received.

Is the DID/DDI number found in the DID/DDI table?

Yes

The call is routed to the operator (Intercept Routing—No Destination).

	Does the call have its CLI*			No
	information and is CLI mode			No
	information and is CLI mode
	enabled for the time mode?
			Yes
			Yes

		CLI works.


Yes
	Is the CLI destination assigned?
	Is the CLI destination assigned?

		No

Is the DID/DDI destination	No
for the time mode assigned?
Yes

The call is routed to the CLI destination.

The call is routed to the DID/DDI destination.

The call is routed to the operator (Intercept Routing—No Destination).

*: Calling Line Identification (CLI) Distribution:

If the CLI routing is enabled and the caller's identification number is assigned in the Caller ID Table, the call will not be routed to the DID/DDI destination, but routed to the CLI destination.

Feature Guide	21

1.1 Incoming Call Features

[Programming Example of DID/DDI Table]

DDI can be programmed as DID.

Locat	DID/DDI	DID/DDI		CLI			DID/DDI Destination*3
Locat	DID/DDI	DID/DDI
ion	No.*1	Name*2	Day	Lunch	Break	Night	Day	Lunch	Break	Night
			Day	Lunch	Break	Night	Day	Lunch	Break	Night

0001	123-4567	John White	Enabl	Disabl	Enabl	Disabl	105	100	105	100
			e	e	e	e
0002	123-2468	Tom Smith	Enabl	Disabl	Disabl	Disabl	102	100	102	100
			e	e	e	e
0003	123-456	A company	Enabl	Disabl	Disabl	Disabl	101	101	101	100
			e	e	e	e
:	:	:	:	:	:	:	:	:	:	:

*1:	DID Number [451]
*2:	DID Name [452]
*3:	DID Destination [453]

Note

Tenant number and VPS trunk group number can also be assigned in the DID/DDI table. Tenant number is used to determine the time mode (day/lunch/break/night) for the corresponding DID/DDI number. VPS trunk group number is used in Voice Mail DPT (Digital) Integration ( 1.23.3 Voice Mail DPT (Digital) Integration).

Explanation:

If the DID/DDI number is "123-4567":

1. Checks the number in the table.

Matches the number in location 0001.

2. Checks the time mode.

In Day mode: CLI is enabled. Route to CLI destination.

In Lunch mode: CLI is disabled. Route to DID/DDI destination, extension 100.

Conditions

•To use this feature, the DID/DDI service must be assigned for a trunk port as the distribution method ( BRI DIL/DDI/MSN Selection [421] *For BRI only).

•DID/DDI Number Modification

It is possible to modify a received DID/DDI number, which may be convenient when programming the DID/DDI table. Modification method (removed number of digits/added number) can be programmed on a trunk port basis.

[Modification Example]

first 6 digits.

22 Feature Guide

1.1 Incoming Call Features

•The Inter-digit Time

When the Inter-digit time expires, the PBX stops receiving DID/DDI number and starts to check the DID/DDI table. (Refer to the [Programming Example of DID/DDI Table] above). Even if the Inter-digit time does not expire, the PBX stops receiving the DID/DDI number when the received number is found in the DID/DDI table. The PBX then routes the call to the corresponding destination. If the received number matches several DID/DDI numbers in the table, the DID/DDI number of the lowest numbered location has priority.

[Example] If a call is received in Lunch mode;

Received	Destination	Explanation
Number

123-4567	Extn. 100	The PBX finds the match in location 0001
		in the table after receiving "7". So the call
		is routed to extension 100.

123-456	Extn. 101	The Inter-digit time expired after
		receiving "6". The PBX finds the match in
		location 0003 in the table. So the call is
		routed to extension 101.

Feature Guide References

1.1.1.5 Calling Line Identification (CLI) Distribution

2.2.4 Time Service

Feature Guide	23

1.1 Incoming Call Features

Description

Provides automatic direction of an incoming ISDN-BRI (Basic Rate Interface) line call with an MSN to a preprogrammed destination. One ISDN-BRI port can support a maximum of 10 MSNs. Each MSN has a destination for each time mode (day/lunch/break/night). Point-to-multipoint must be selected for the ISDN configuration ( BRI Configuration [426]).

[Method Flowchart]

A trunk call is received.

Are any MSNs assigned in the MSN table?

Yes

The call is routed to the operator (Intercept Routing—No Destination ).

Yes

The call is routed to the CLI destination.

Is the MSN found in the			No
MSN table?
	Yes		The call is ignored.
			The call is ignored.


Does the call have its CLI*			No
information and is CLI mode
information and is CLI mode
enabled for the time mode?

	Yes

	CLI works.


Is the CLI destination
assigned?

	No
			No
Is the MSN destination for			No
Is the MSN destination for
the time mode assigned?

	Yes
The call is routed to the		The call is routed to the
MSN destination.		operator (Intercept
		Routing—No Destination ).

*: Calling Line Identification (CLI) Distribution:

If the CLI routing is enabled and the caller's identification number is assigned in the Caller ID Table, the call will not be routed to the MSN destination, but routed to the CLI destination.

24 Feature Guide

1.1 Incoming Call Features

[Programming Example of MSN Table for ISDN BRI Port 1]

A table can be programmed for each ISDN-BRI port. Each BRI port has 10 MSN locations.

Locat	MSN	MSN		CLI				MSN Destination
Locat		MSN
ion		Name	Day	Lunch	Break	Night	Day		Lunch	Break	Night
ion		Name


01	123-	A	Enable	Disabl	Enable	Disabl	101		100	101	100
	4567	Company		e		e
02	123-	C	Enable	Disabl	Disabl	Disabl	102		100	102	100
	2468	Company		e	e	e
:	:	:	:	:	:	:	:		:	:	:

10	:	:	:	:	:	:	:		:	:	:

Note

Tenant number and VPS trunk group number can also be assigned in the MSN table. Tenant number is used to determine the time mode (day/lunch/break/night) for the corresponding MSN. VPS trunk group number is used in Voice Mail DPT (Digital) Integration ( 1.23.3 Voice Mail DPT (Digital) Integration).

Explanation:

If the MSN "123-4567" is received from BRI port 1:

1. Checks the number in the table.

Matches the number in location 01.

2. Checks the time mode.

In Day mode: CLI is enabled. Route to CLI destination.

In Lunch mode: CLI is disabled. Route to MSN destination, extension 100.

Conditions

•To use this feature, the MSN service must be assigned for a trunk port as the distribution method ( BRI DIL/DDI/MSN Selection [421]).

•MSN Modification

It is possible to modify a received MSN to make it shorter, which may be convenient when programming the MSN table. Modification method (removed number of digits/added number) can be programmed on a trunk port basis.

[Modification Example]

Removed number of digits: 6 Added number: 10 Received MSN: 87654321

Modified MSN: 876543 21 = 1021


	1) Remove the first	2) Add "10".
	6 digits.

•When using point-to-multipoint configuration with a BRI, do not connect another ISDN terminal device in parallel with the PBX. As only two channels can be used at one time with the BRI, the other ISDN terminal device may monopolise both channels.

Feature Guide References

1.1.1.5 Calling Line Identification (CLI) Distribution

Feature Guide	25

1.1Incoming Call Features

2.2.4Time Service

26 Feature Guide

1.1 Incoming Call Features

Description

Directs an incoming trunk call to a destination when the caller’s identification number (e.g., Caller ID) matches the number in the System Speed Dialling Table which is used as the Caller ID Table. Each Caller ID number (telephone number for each System Speed Dialling number) can have its own destination.

CLI Feature	Description	Details in

Caller ID (KX-TDA30/KX-	Caller’s number is sent from an analogue	• 1.17.1 Caller
TDA100/KX-TDA200 only)	trunk.	ID

Calling Line Identification	Caller’s number is sent from an ISDN line.	• 1.20.1.2
Presentation (CLIP)		Calling/
		Connected
		Line
		Identification
		Presentation
		(CLIP/COLP)

Automatic Number	Caller’s number is sent from an E1 or T1	• 1.21.1 E1
Identification (ANI) (KX-	line.	Line Service
TDA100/KX-TDA200 only)		(KX-TDA100/
		KX-TDA200
		only)
		• 1.22.1 T1
		Line Service
		(KX-TDA100/
		KX-TDA200
		only)

CLI always works in conjunction with the following call distribution methods:

a)DIL

b)DID/DDI

c)MSN Ringing Service

Each trunk (for DIL) and the DID/DDI/MSN number can enable or disable the CLI feature for each time mode (day/lunch/break/night) ( 2.2.4 Time Service).

When the call has its Caller ID and the CLI is enabled for the time mode, the call will be handled by the CLI method.

[Programming Example of System Speed Dialling Table for CLI]

Location		System Speed
(System Speed	Telephone No.*1	System Speed	CLI Destination
(System Speed	Telephone No.*1	Dialling Name*2	CLI Destination
Dialling No.)		Dialling Name*2
Dialling No.)

000	901234567890	ABC Company	200

001	:	:	:

:	:	:	:

Feature Guide	27

1.1 Incoming Call Features

*1: System Speed Dialling Number [001]

*2: System Speed Dialling Name [002]

Explanation:

If the caller’s number is "0123-456-7890" (The Trunk Access number is disregarded.):

1. Checks the number in the table.

Matches the number in location 000.

2. The call is routed to the CLI destination, extension 200.

Conditions

•Automatic Caller ID Number Modification

The Caller ID number is used after modification by the Automatic Caller ID Number Modification. ( 1.17.1 Caller ID)

Feature Guide References

1.1.1.2Direct In Line (DIL)

1.1.1.3Direct Inward Dialling (DID)/Direct Dialling In (DDI)

1.1.1.4Multiple Subscriber Number (MSN) Ringing Service

1.6.1.5Speed Dialling—Personal/System

28 Feature Guide

1.1 Incoming Call Features

Description

Provides automatic redirection of incoming trunk calls. There are two types of Intercept Routing as follows:

Feature	Description

Intercept Routing—No	If a called party does not answer a call within a preprogrammed
Answer (IRNA)	time period (Intercept time) ( Intercept Time [203]), it is
	redirected to the preprogrammed destination.

Intercept Routing—	If a called party is busy or in DND mode, the call is redirected to
Busy/DND	the preprogrammed destination.

The available intercept destination is as follows:

Type 1: The destination assigned on the extension port which the original destination joins. ( Extension Intercept Destination [604])

Type 2: The destination assigned on the trunk group which receives the call. ( Trunk Group Intercept Destination [470])

Original Destination	The Available Intercept Destination

Wired Extension (PT/SLT/ISDN	Type 1
Extension/T1-OPX)

PS	Type 1

Incoming Call Distribution Group	Intercept Routing—Overflow in an Incoming Call
	Distribution Group works (	1.2.2.5 Overflow
	Feature). The overflow destination is assigned on
	the incoming call distribution group which the
	original destination joins (	Destination for
	Overflow Time Expiration [625]).

PS Ring Group	Type 2

VM Group (DTMF/DPT)	Type 2

External Pager (TAFAS)	Type 2

DISA	Type 2*

Analogue/ISDN Remote	Not available
Maintenance

Idle Line Access no. + Phone no.	Not available

Trunk Group Access no. +	Not available
Trunk Group no. + Phone no.

Other PBX Extension (TIE with no	Not available
PBX Code)

Other PBX Extension (TIE with PBX	Not available
Code)

Feature Guide	29

1.1 Incoming Call Features

*: This is applied only when a trunk call arrives on a DISA line but the line is busy at that time. Once the call reaches the destination extension by using the DISA feature, the Intercept Routing feature of the extension works.

Each of them can have different intercept destinations for each time mode (day/lunch/break/ night) ( 2.2.4 Time Service).

[Available Intercept Destination]

Intercept Destination

Availability

Wired Extension (PT/SLT/ISDN Extension/T1-OPX)

Incoming Call Distribution Group

PS Ring Group

VM Group (DTMF/DPT)

External Pager (TAFAS)

DISA

Analogue/ISDN Remote Maintenance

Idle Line Access no. + Phone no.

Trunk Group Access no. + Trunk Group no. +

Phone no.

Other PBX Extension (TIE with no PBX Code)

Other PBX Extension (TIE with PBX Code)

Conditions

•Intercept Routing—Busy/DND on/off

Each Intercept Routing—Busy and Intercept Routing—DND can be enabled or disabled through system programming.

If disabled, one of the following is activated depending on the trunk card type which a call arrives through:

a)LCOT or T1 (LCOT/GCOT) Card: The incoming trunk call will ring at the original destination while the caller hears a ringback tone.

b)Other Trunk Cards: A busy tone will be sent to the caller.

•If the intercept destination cannot receive the call:

a)Intercept Routing—No Answer: Intercept timer will restart at the original destination, until the call is answered.

b)Intercept Routing—Busy/DND: The call will be sent back to the original destination when the call arrives through the LCOT or T1 (LCOT/GCOT) card. When the call arrives through other trunk cards the caller will hear a busy tone.

•Idle Extension Hunting

If an extension is a member of an idle extension hunting group, calls to that extension will not be redirected by Intercept Routing—Busy/DND. If the extension is busy or in DND mode, calls to that extension will be redirected to the next extension in the idle extension hunting group.

30 Feature Guide

1.1 Incoming Call Features

Feature Guide References

1.3.1 Call Forwarding (FWD)/Do Not Disturb (DND)

Feature Guide	31

1.1 Incoming Call Features

1.1.1.7Intercept Routing—No Destination

Description

Provides automatic redirection of an incoming trunk call which does not have a destination assigned. The intercept destination is an operator (tenant/PBX) ( Operator Assignment [006] *For PBX operator only).

Conditions

•Intercept Routing—No Destination on/off

The Intercept Routing—No Destination feature can be enabled or disabled through system programming.

If disabled, reorder tone will be sent to the caller. However, the Intercept Routing—No Destination feature always works for calls through the LCOT or T1 (LCOT/GCOT) card even when disabled.

•If an operator (tenant/PBX) is not assigned:

The lowest jack numbered extension will be the intercept destination.

•Intercept Routing—No Destination also applies to:

Calls from doorphones.

Feature Guide References

2.2.5 Operator Features

32 Feature Guide

1.1 Incoming Call Features

1.1.2.1Internal Call Features—SUMMARY

Description

The following incoming calls reach their destination:

Feature	Description	Details in

Intercom Call	A call from one extension to another.	• 1.5.3
		Intercom Call

Doorphone Call	When a call from a doorphone reaches its destination,	• 1.16.1
	the recipient can talk to the visitor.	Doorphone
		Call

[Available Destination]

The destinations of doorphone calls can be assigned for each time mode (day/lunch/break/ night) ( 2.2.4 Time Service) on a doorphone port basis ( Doorphone Call Destination [720]).

Calling from

Destination

Extension Doorphone

Wired Extension (PT/SLT/ISDN Extension/T1-OPX)

Incoming Call Distribution Group

PS Ring Group

VM Group (DTMF/DPT)

External Pager (TAFAS)

DISA

Analogue/ISDN Remote Maintenance

Idle Line Access no. + Phone no.

Trunk Group Access no. + Trunk Group no. +

Phone no.

Other PBX Extension (TIE with no PBX Code)

Other PBX Extension (TIE with PBX Code)

: Available

Feature Guide	33

1.1 Incoming Call Features

Description

Internal calls can be restricted on a COS basis. Each COS of the caller can enable or disable this feature for each COS of the called party.

[Programming Example]

Called Party

Caller

COS 1 COS 2 COS 3

...

COS 1

COS 2

COS 3

: Block

Explanation:

a)COS 1 can make calls to all extensions.

b)COS 2 can make calls to COS 1 only. (COS 2 cannot make calls to COS 2.)

c)COS 3 can make calls to COS 3 only.

COS 1

Extn. 100

Extn. 101

COS 2											COS 3

Extn. 102

Extn. 103

Extn. 104

Extn. 105

Extn. 106

Conditions

•Restricted extension numbers cannot be the parameter of the feature settings (e.g., Walking Extension).

•All extensions can make an Operator Call (2.2.5 Operator Features) regardless of the Internal Call Block.

34 Feature Guide

1.1 Incoming Call Features

•This feature can also restrict calling a doorphone from an extension on a COS of the extension and a COS of the doorphone port basis. Each doorphone port can be assigned a COS. ( 1.16.1 Doorphone Call)

Feature Guide	35

1.1 Incoming Call Features

1.1.3.1Incoming Call Indication Features—SUMMARY

Description

Incoming calls are indicated by various methods as follows:

Type	Feature	Description	Details in

Ring Tone	Ring Tone	A telephone rings when receiving a call. The	• 1.1.3.2
	Pattern	ring tone patterns can be changed for each	Ring Tone
	Selection	incoming call type.	Pattern
			Selection

Voice-calling	Alternate	A PT user can select to receive intercom	• 1.5.3
	Receiving—	calls by ring tone or by voice, through	Intercom
	Ring/Voice	personal programming.	Call

LED	LED Indication	The light shows line conditions with a variety	• 1.19.3
(LED: Light		of light patterns.	LED
Emitting			Indication
Diode)

Display	Display	The display shows the caller’s information.	• 1.19.4
(Caller’s	Information		Display
Information)			Information

External Pager	Trunk Answer	The external pager sends a ring tone when	• 1.16.3
	from Any	receiving a call.	Trunk
	Station		Answer
	(TAFAS)		From Any
			Station
			(TAFAS)

Tone/Voice	Call Waiting	A busy extension hears a tone, or voice from	• 1.1.3.3
during a		the handset/built-in speaker indicating that	Call Waiting
Conversation		another incoming call is waiting.

36 Feature Guide

1.1 Incoming Call Features

Description

A ring tone pattern can be selected for each incoming call type on a Ring Tone Pattern Table basis, which can be assigned for each extension.

[Ring Tone Patterns]

1 280 ms

Single

Double

Triple

S-Double

[Programming Example of Ring Tone Pattern Table]

There are a specified number of programmable tables each of which allows the assignment of ring tone patterns for the following incoming call types:

For trunk calls (including trunk call hold recalls) and doorphone calls, select ring tone patterns on a trunk group or a doorphone port basis.

Table

Intercom

Trunk Call/Hold

Doorphone Call

Timed

Call

Recall

Call/Hold

LCS

No.

Reminder

Back

Recall

TRG1

TRG2

...

Port 1

Port 2

...

Double

Single

Double

Each extension can select one of the tables.

Conditions

•"PT Ring off Setting" can be enabled or disabled through system programming. If disabled, PT users cannot set the ring off.

Feature Guide	37

1.1 Incoming Call Features

Description

Used to inform a busy extension that another incoming call is waiting. The busy extension user can answer the second call by disconnecting the current call or placing it on hold.

The following notification method can be assigned for each extension depending on the call waiting and the telephone type:

a)Call Waiting Tone: Tone from the handset or built-in speaker

b)OHCA: Voice from the built-in speaker

c)Whisper OHCA: Voice from the handset

d)Off: No notification.

Call Type	Notification Method

	DPT	Other Telephone
	DPT	Other Telephone

Intercom Call	Call Waiting tone/OHCA/	Call Waiting tone/Off
	Whisper OHCA/Off

Trunk Call*	Call Waiting tone/Off

*: Including a doorphone call, call via an incoming call distribution group, and a transferred trunk call from another extension.

This feature is also known as Busy Station Signalling (BSS).

Conditions

•Call Waiting call for an extension in a VM group (DPT/DTMF) is not available.

•Data Line Security

Setting Data Line Security cancels the Call Waiting setting. ( 1.10.5 Data Line Security)

•Call Waiting Tone

A PT user can hear different Call Waiting tones for trunk call and intercom call if "Tone 2" has been selected through personal programming (Call Waiting Tone Type Selection). If "Tone 1" has been selected, the same Call Waiting tone will be heard for both trunk call and intercom call.

All Call Waiting tone patterns have a default ( 4.2.1 Tones/Ring Tones).

•Caller Information

With the Call Waiting tone, the caller’s information flashes on the display for five seconds at 15-second intervals.

•Call Waiting from the Telephone Company

Besides the Call Waiting service within the PBX, the Call Waiting tone offered by an analogue line from your telephone company informs the extension user of another incoming trunk call that is waiting. He can answer the second call by disconnecting the current call or placing it on hold. For details, consult your telephone company.

Call Waiting Caller ID (Visual Caller ID) (KX-TDA30/KX-TDA100/KX-TDA200 only):

With the Call Waiting tone offered by an analogue line from the telephone company, the Caller ID number can be received and flash on the display twice for five seconds at 15second intervals.

38 Feature Guide

1.1 Incoming Call Features

Feature Guide References

1.7.4 Second Call Notification to Busy Extension

User Manual References

User Manual

1.4.4 Answering Call Waiting

1.7.3 Receiving Call Waiting (Call Waiting/Off-hook Call Announcement [OHCA]/Whisper

OHCA)

3.1.2 Settings on the Programming Mode

Feature Guide	39

1.2Receiving Group Features

Description

If a called extension is busy or in DND mode, Idle Extension Hunting redirects the incoming call to an idle member of the same idle extension hunting group, which can be programmed through system programming ( Idle Extension Hunting Group Member [681]). Idle extensions are automatically searched according to a preprogrammed hunting type ( Idle Extension Hunting Type [680]).

This feature is also known as Station Hunting.

Type	Description

Circular Hunting An idle extension is searched for in the order specified in the idle extension hunting group in a circular way.

Incoming call

Extn.	Busy	Extn.	Extn.
Extn.	Extn.	Extn.	Extn.
	Extn.
Assigned order

Terminated Hunting An idle extension is searched for in the order specified in the idle extension hunting group until reaching the last assigned extension.

Incoming call

Busy

Extn. Extn. Extn.

Extn.

Assigned order

Conditions

•Idle Extension Hunting applies to:

Intercom, trunk, and doorphone calls to a single destination.

•An extension user can belong to only one idle extension hunting group.

40 Feature Guide

1.2 Receiving Group Features

•If all the searched extensions are busy:

The PBX redirects the call to an overflow destination which can be assigned for each idle extension hunting group and each time mode (day/lunch/break/night) ( 2.2.4 Time Service).

[Available Destination]

Destination

Availability

Wired Extension (PT/SLT/ISDN Extension/T1-OPX)

Incoming Call Distribution Group

PS Ring Group

VM Group (DTMF/DPT)

External Pager (TAFAS)

DISA

Analogue/ISDN Remote Maintenance

Idle Line Access no. + Phone no.

Trunk Group Access no. + Trunk Group no. +

Phone no.

Other PBX Extension (TIE with no PBX Code)

Other PBX Extension (TIE with PBX Code)

•FWD/DND Mode

While searching for an idle extension within an idle extension hunting group, any extension which has set FWD—All Calls or DND feature will be skipped, and the call will go to the next extension in the group.

Feature Guide References

1.3.1 Call Forwarding (FWD)/Do Not Disturb (DND)

Feature Guide	41

1.2 Receiving Group Features

1.2.2.1Incoming Call Distribution Group Features—SUMMARY

Description

An incoming call distribution group is a group of extensions programmed through system programming ( Incoming Call Distribution Group Member [620]). An incoming call distribution group receives calls directed to the group. Each incoming call distribution group has a floating extension number.

Incoming calls directed to an incoming call distribution group are distributed to the member extensions in the group using a distribution method. When a preprogrammed number of extensions in the group are busy, the incoming calls can wait in a queue.

Each incoming call distribution group and member extensions can be programmed as desired to handle incoming calls. Calls to the group can be monitored by an extension assigned as a supervisor (supervisor extension).

Programming Item Example for Incoming Call Distribution Group 1 with Diagram

A through F in the table are described in the following diagram.

Group

Floating

Group

Distribution

Max. No. of

Queuing

Hurry-up

Overflow

Tenant

Busy

Call

Overflow Destination

No.

Extn. No.*1

Name*2

Method*3

Extensions*4

Capacity*5

Level*6

Time*7

Day

...

Night

No.*9

290

Sales

Ring

100

...

100

291

Engineering

UCD

Max.

200

...

200

*1:

*2:

*3:

*4:

*5:

*6:

*7:

*8:

*9:

Incoming Call Distribution Group Floating Extension Number [622]

Incoming Call Distribution Group Name [623]

Incoming Call Distribution Group Distribution Method [624]

Maximum Number of Agents [632]

Queuing Call Capacity [628]

Queuing Hurry-up Level [629]

Overflow Time [626]

Destination for Overflow Time Expiration [625]/Destination When All Busy [627] Tenant number is required to determine the time mode (day/lunch/break/night) ( 2.2.4 Time Service) and the music source (for Music on Hold) for each group.

42 Feature Guide

1.2 Receiving Group Features

Calls arriving at incoming call

distribution group 1.

F Overflow Feature

a) Sends a busy tone (Busy on Busy), or

b) Redirects to the overflow destination.

D Queuing Feature

Five calls are

waiting in a queue.

E Manual Queue Redirection *10

The longest waiting call in a queue

B Group Call Distribution

can be redirected to the overflow

Calls are distributed by the

destination by pressing the Hurry-up

button. The button shows the Hurry-

assigned method.

up status.

(Only three extensions

[agents] can answer the

call for C Busy on Busy.)

*11

Supervisor Extension

Extn.

100

101

102

103

104

105

Monitors or controls the

A Incoming Call

Log-in

Log-out *12

incoming call distribution

Distribution Group 1

(Floating extension no.: 290,

group status.

Name: Sales)

*10:

1.2.2.3 Queuing Feature

*11:

1.2.2.7 Supervisory Feature

*12:

1.2.2.6 Log-in/Log-out

1.Group Call Distribution [ 1.2.2.2 Group Call Distribution] Incoming calls are distributed using one of the following methods:

Distribution Method	Description

Uniform Call	Calls go to a different extension uniformly each time a call
Distribution (UCD)	is received.

Priority Hunting	An idle extension is searched in the specified order.

Ring	All extensions in the incoming call distribution group ring
	simultaneously.

2.Queuing Feature [ 1.2.2.3 Queuing Feature]

If a preprogrammed numbers of extensions in an incoming call distribution group are busy, a preprogrammed number of additional calls can wait in a queue.

While calls are waiting in the queue, an outgoing message (OGM) or Music on Hold can be sent to the waiting callers.

3.VIP Call [ 1.2.2.4 VIP Call]

It is possible to assign a priority to incoming call distribution groups so that an incoming

Feature Guide	43

1.2 Receiving Group Features

call can be received from the groups in priority order.

4.Overflow Feature [ 1.2.2.5 Overflow Feature]

A call is redirected to a preprogrammed destination when it cannot be answered or queued (Intercept Routing—Overflow in an Incoming Call Distribution Group). It is also possible to send a busy tone (Busy on Busy) or disconnect the line.

5.Incoming Call Distribution Group Controlling Feature

Feature		Description	Details in

Log-in/Log-out		Member extensions can join the group to	• 1.2.2.6 Log-
		handle calls (Log-in) or leave the group	in/Log-out
		for a break (Log-out).
		They can leave the group temporarily
		when they are away from their desks, to
		prevent calls being sent to their
		extensions.

Supervisory	Incoming	The supervisor extension can monitor	• 1.2.2.7
Feature	Call Queue	various information about the incoming	Supervisory
	Monitor	calls for each incoming call distribution	Feature
		group on his display.

	Log-in/Log-	Monitor: The supervisor extension can
	out Monitor	monitor the log-in/log-out status of the
	and Remote	group members.
	Control	Remote Control: The supervisor
		extension can change the status of the
		members.

Conditions

•One extension can belong to multiple incoming call distribution groups.

•ICD Group button

An Incoming Call Distribution (ICD) Group button can be assigned on a flexible button for each incoming call distribution group. It receives the incoming calls to the group.

One extension can have more than one ICD Group button of the same or different incoming call distribution groups (Multiple ICD Group). If all ICD Group buttons in the same incoming call distribution group are occupied, the next incoming call will be held in a queue or will overflow. If the ICD Group button is not assigned, incoming calls will arrive at the INTERCOM or CO button.

Even though an extension can have an ICD Group button for an incoming call distribution group that the extension has not been programmed to be included through system programming ( Incoming Call Distribution Group Member [620]), the ICD Group button will not receive calls to that group.

•Group FWD

The FWD feature can be assigned on an incoming call distribution group basis.

•COS for Incoming Call Distribution Groups

Each incoming call distribution group is assigned a COS number. Group FWD to an outside party can be enabled or disabled for each COS. The COS for incoming call distribution groups is also used for the Internal Call Block feature; when an extension user calls an incoming call distribution group, the PBX checks the COS of the calling extension against the COS of the incoming call distribution group ( 1.1.2.2 Internal Call Block).

44 Feature Guide

1.2 Receiving Group Features

Feature Guide References

1.3.1.2 Call Forwarding (FWD)

1.19.2 Flexible Buttons

Feature Guide	45

1.2 Receiving Group Features

Description

The Incoming calls directed to an incoming call distribution group are distributed to the member extensions using the distribution method until a preprogrammed number of extensions (agents) ( Maximum Number of Agents [632]) are available to accept a call. When incoming calls exceed the number, the calls enter a queue ( 1.2.2.3 Queuing Feature).

1.Distribution Method

There are three distribution methods which can be assigned to each incoming call distribution group ( Incoming Call Distribution Group Distribution Method [624]).

Distribution

Description

Method

Uniform Call Calls go to a different extension uniformly each time a call is Distribution received. Extensions are hunted in a circular way in the

(UCD) preprogrammed order for the group, starting at the extension after the extension which received the last call.

Extn.	Extn.	Extn.	Extn.
A	B	C	D
Received	Starts searching from
the last call.	extn. B. (Skips extn. A.)

Priority Hunting An idle extension is searched for using the preprogrammed order for the group.

1st Priority

2nd Priority

3rd ....

Extn.

Always starts searching from the first assigned extension.

Ring

All extensions in the group ring simultaneously.

Delayed Ringing:

Delayed ringing or no ringing can be programmed for each

extension in the group (

Incoming Call Distribution Group

Delayed Ringing [621]). The call can be answered by pressing the

flashing button even if no ring or a delayed time is set.

Extn.

Rings immediately simultaneously.

Delayed Ringing:

Rings after a

specified time delay.

46 Feature Guide

1.2 Receiving Group Features

2.Call Waiting for Incoming Call Distribution Group (Group Call Waiting)

When there are no available extensions in an incoming call distribution group, the group members can receive the Call Waiting tone. To use this feature:

•Select the Group Call Waiting mode through system programming. This determines the distribution method for waiting calls.

•Member extensions must assign the Call Waiting mode individually, or they will not be notified. ( 1.1.3.3 Call Waiting)

[How the Group Call Waiting Feature Activates]

Programming Conditions		Result

Group Call	Group Call	Group Call Waiting	Capable
Waiting Mode	Distribution Method	Distribution Method	Telephone

Distribution	UCD	UCD	PT/PS with idle
Distribution	UCD	UCD	PT/PS with idle
	Priority Hunting	Priority Hunting	ICD Group button
	Priority Hunting	Priority Hunting	ICD Group button

	Ring	Not available*	Any telephone
	Ring	Not available*	Any telephone
All	UCD/Priority Hunting/	Ring
	Ring
	Ring

*: Incoming calls enter the queue immediately. Member extensions do not receive the Call Waiting tone.

[Example]

• Group Call Waiting mode: All

• Group call distribution method

All extensions hear the Call

for idle extensions: UCD

Waiting tone (Ring).

[ICD Group Button for Group Call Waiting]

The way that the Group Call Waiting feature works depends on the Group Call Waiting Distribution method as follows:

a)Ring: The Group Call Waiting feature activates for all busy member extensions (even when the extensions do not have ICD Group buttons) simultaneously for only one incoming call — additional calls will wait in a queue.

b)UCD/Priority Hunting: The Group Call Waiting feature activates on an idle ICD Group button located on busy member extensions in a certain order. (This order depends on the type: UCD or Priority Hunting.) Calls will arrive at idle buttons until all ICD Group buttons are occupied — additional calls will wait in a queue.

Note

In the method b), if an extension has one or more ICD Group buttons for an incoming call distribution group and all the ICD Group buttons on the extension are occupied, the Group Call Waiting feature for the group will not work at the extension.

Feature Guide	47

1.2 Receiving Group Features

Incoming Call		Incoming Call
Distribution	3	Distribution
Group 1	3	Group 2
(Floating	2	(Floating	1
extension	2	extension	1
extension		extension
no.: 200)		no.: 300)

ICD Group 200 (Call Waiting)

ICD Group 300 (Answering the Call)

3.No Reply Redirection (UCD or Priority Hunting Method)

If a call received at a member extension is not answered within a preprogrammed time period (No Answer time), the call will be redirected to the next member extension. If there is no idle group member, the call queues at target extension until a group member becomes available.

Conditions

•FWD/DND Extension

System programming for each incoming call distribution group is required to skip or ring the extension which has FWD or DND feature set. If it rings, the FWD/DND settings are ignored. ( 1.3.1 Call Forwarding (FWD)/Do Not Disturb (DND))

•Group Call Waiting feature cannot be used with the VIP Call feature ( 1.2.2.4 VIP Call) and/or Wrap-up feature ( 1.2.2.6 Log-in/Log-out). Because to use the VIP Call feature and/or Wrap-up feature, Call Waiting mode on each extension should be off.

48 Feature Guide

1.2 Receiving Group Features

Description

When a preprogrammed number of extensions ( Maximum Number of Agents [632]) in an incoming call distribution group are busy, additional incoming calls can wait in a queue. The number of calls which can be in the waiting queue is programmable ( Queuing Call Capacity [628]).

While calls are waiting in the queue, the calls are handled by the Queuing Time Table ( Queuing Time Table [630]), which can be assigned for each time mode (day/lunch/break/night) ( 2.2.4 Time Service). Each Queuing Time Table has a specified number of sequences. The following procedures are provided to make up a Queuing Time Table:

[Procedure Table]

Command

Description

Condition

OGM a

An outgoing message (OGM) a

After the outgoing message (OGM),

(01–64 [with the KX-TDA100/KX-

Music on Hold will be sent and redirects

TDA200] or 01–32 [with the KX-

to the next sequence.

TDA15/KX-TDA30]) is sent to the

caller.

b ×

5 s

Puts the caller in the waiting

If an outgoing message (OGM) has not

queue for b (01–16) × 5 seconds.

been sent to the caller, the caller hears

a ringback tone.

If an outgoing message (OGM) has

been sent to the caller, the caller hears

Music on Hold.

Sequence c

Redirects to sequence c (01–16).

None

Overflow

Redirects to overflow destination.

None

Disconnect

Disconnects the line.

None

Redirects to the next sequence.

If assigned on sequence 01, the

(No command)

Queuing Time Table will not be

activated.

[Programming Example of Queuing Time Table]

Queuing

Sequence*1

Time

Sequence

Table

...

No.

16*2

OGM 01

6 × 5 s

OGM 03

Overflow

*1:

Sequences in Queuing Time Table [631]

*2: The call will be disconnected if the destination is not determined after sequence 16.

Feature Guide	49

1.2 Receiving Group Features

Explanation for Queuing Time Table 01:

The call queues.

Conditions

Sequence 01

OGM 01 is sent.

Thank you for calling Panasonic. The department you are calling is busy. Please hold the line. We will answer your call shortly.

Queuing Time Table 01

Sequence 02

Sequence 03

Sequence 04

Overflow

Music on Hold

OGM 03 is sent.

Redirects to

destination

is sent for 30

the overflow

answers.

We are sorry to

seconds.

destination.

keep you holding.

The department

is still busy. We

are transferring

you to the

operator.

The call is connected to the member extension as soon as the extension becomes available.

•If the call is transferred to the incoming call distribution group and is handled by the Queuing Time Table:

Transfer Recall will not occur even if the Transfer Recall time expires.

•Manual Queue Redirection

It is possible to redirect the longest waiting call in a queue to the overflow destination by pressing the Hurry-up button. (When the call is already ringing on any extension, the call is not redirected.)

This feature is also known as Hurry-up Transfer.

•Hurry-up Button

A flexible button can be customised as the Hurry-up button. The number of calls queuing before Manual Queue Redirection may be performed is programmable ( Queuing Hurryup Level [629]). The button shows the current status as follows:

Light Pattern	Calls in the Waiting Queue

Off	No queued call

Red on	At or under the assigned number for Hurry-up

Rapid red flashing	Over the assigned number for Hurry-up

Feature Guide References

1.2.2.5 Overflow Feature

1.19.2 Flexible Buttons

User Manual References

User Manual

1.8.3 Forwarding a Waiting Call (Manual Queue Redirection)

50 Feature Guide

+ 330 hidden pages

Removed number of digits: 6

Modified DID/DDI number: 876543 21 = 1021

Added number: 10

Received DID/DDI number: 87654321

1) Remove the

2) Add "10".

2) Add "10".