Peerless Industries KX-TDA200, KX-TDA30, KX-TDA100, KX-TDA15 User Manual

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Hybrid IP-PBX

Feature Guide

KX-TDA15/KX-TDA30

Model KX-TDA100/KX-TDA200

Thank you for purchasing the Panasonic KX-TDA15/KX-TDA30/KX-TDA100/KX-TDA200, Hybrid IP-PBX. Please read this manual carefully before using this product and save this manual for future use.

KX-TDA15/KX-TDA30/KX-TDA100/KX-TDA200: Version 1.1

Introduction

About this Feature Guide

This Feature Guide is designed to serve as an overall feature reference for the Panasonic Hybrid IP-PBX.

It explains what this PBX can do, and how to obtain the most out of its many features and facilities.

This manual contains the following sections:

Section 1, Call Handling Features

Provides details about the call handling features.

Section 2, System Configuration and Administration Features

Provides details about the system configuration and administration features.

Section 3, Programming

Provides system programming instructions.

Section 4, Appendix

Provides tables listing capacity of system resources, and tones and ring tones. It also provides the list of abbreviations.

Index

Provide feature titles, important words to help you access the required information easily.

Terms used in this Feature Guide

Installation Manual References

The required installation instruction titles described in the Installation Manual are noted for your reference.

Feature Guide References

The related feature titles described in this Feature Guide are noted for your reference.

User Manual References

The operation required to implement the feature described in the User Manual is noted for your reference.

Abbreviations

There are many abbreviations used in this manual (e.g., "PT" which stands for proprietary telephone). Please refer to the list in this manual ( 4.3 List of Abbreviations) for the meaning of each abbreviation.

About the other manuals

Along with this Feature Guide, the following manuals are available to help you install, and use this PBX:

2 Feature Guide

Installation Manual

Provides instructions for installing the hardware and maintenance of the PBX.

User Manual

Provides operating instructions for end users using PTs, SLTs, PSs, or DSS Consoles.

The KX-TDA15E/KX-TDA30E, the KX-TDA15NE/KX-TDA30NE, the KX-TDA15GR/KX- TDA30GR, and the KX-TDA30CE are designed to interwork with the:

Analogue Public Switched Telephone Network (PSTN) of a European country Pan-European Integrated Services Digital Network (ISDN) using ISDN basic rate access

The KX-TDA100E/KX-TDA200E, the KX-TDA100NE/KX-TDA200NE, the KX-TDA100GR/ KX-TDA200GR, and the KX-TDA100CE/KX-TDA200CE are designed to interwork with the: Analogue Public Switched Telephone Network (PSTN) of a European country

Pan-European Integrated Services Digital Network (ISDN) using ISDN basic rate access

Pan-European Integrated Services Digital Network (ISDN) using ISDN primary rate access ONP 2048 kbit/s digital structured leased lines (D2048S)

We, Panasonic Communications Co., Ltd./Panasonic Communications Company (U.K.) Ltd., declare that this equipment is in compliance with the essential requirements and other relevant provisions of Directive 1999/5/EC.

If you would like to receive a copy of the original Declaration of Conformity of our products which relates to the R&TTE, please visit our web address:

http://doc.panasonic.de

Trademarks

Microsoft and Windows are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries.

Intel and Pentium are trademarks or registered trademarks of Intel Corporation or its subsidiaries in the United States and other countries.

All other trademarks identified herein are the property of their respective owners.

Screen shots reprinted with permission from Microsoft Corporation.

Notes

There are some optional service cards, PTs, and features which are not available in some areas. Additionally, there are some optional service cards and features for the KX-TDA100/KX-TDA200 which are not available for the KX-TDA15/KX-TDA30, or vice versa. Please consult your certified Panasonic dealer for more information.

Displays are described in English as samples.

While all system programming can be performed through PC programming (2.3.1 PC Programming), PT programming can only cover a subset ( 2.3.2 PT Programming). In Section 1 Call Handling Features and Section 2 System

Configuration and Administration Features, programming references such as " Date & Time [000]" indicate that system programming can be done by PT programming.

Feature Guide

3

 

 

For further details, please refer to the on-line help of the Maintenance Console ( 3.2.1 Installing and Starting the Maintenance Console).

Feature Highlights

Networking Features

This PBX supports the following networking features:

TIE Line Service

A TIE line is a privately leased communication line between two or more PBXs, which provides cost effective communications between company members at different locations. ( 1.28.1 TIE Line Service)

Virtual Private Network (VPN)

VPN is a service provided by the telephone company. It uses an existing line as if it were a private line. ( 1.28.2 Virtual Private Network (VPN))

QSIG Network

QSIG is a protocol which is based on ISDN (Q.931) and offers enhanced PBX features in a private network. ( 1.28.3 QSIG Network)

Voice over Internet Protocol (VoIP) Network

The PBX can connect to another PBX via a private IP network. In this case, voice signals are converted into IP packets and sent through this network. ( 1.28.4 Voice over Internet Protocol (VoIP) Network)

Built-in Small Call Centre Features

An incoming call distribution group ( 1.2.2 Incoming Call Distribution Group Features) can be used as a small call centre with the following features:

Queuing Feature

When a preprogrammed number of extensions in an incoming call distribution group are busy, additional incoming calls can wait in a queue. While calls are waiting in the queue, the calls are handled by the Queuing Time Table, which can be assigned for each time mode (day/lunch/break/night). ( 1.2.2.3 Queuing Feature)

Log-in/Log-out

Incoming call distribution group members can join (Log-in) or leave (Log-out) the groups manually. While logged-in, a member extension can have a preprogrammed time period automatically for refusing calls after completing the last call (Wrap-up). ( 1.2.2.6 Log- in/Log-out)

VIP Call

It is possible to assign a priority to incoming call distribution groups. If an extension belongs to multiple groups and the extension becomes idle, queuing calls in the groups will be distributed to the extension in priority order. ( 1.2.2.4 VIP Call)

Computer Telephony Integration (CTI) Features

Connecting a personal computer (PC) to this PBX (via a DPT, or via a Server PC on a LAN) enables extension users to make use of advanced features by using the stored data in the PC or in the Server PC. ( 1.29.1 Computer Telephony Integration (CTI))

Voice Mail Features

This PBX supports Voice Processing Systems (VPS) with DTMF Integration as well as DPT (Digital) Integration. ( 1.23 Voice Mail Features)

4 Feature Guide

Parallelled Telephone Features

By connecting telephones in parallel, you can increase the number of telephones connected to the PBX without adding additional extension cards. ( 1.10.9 Parallelled Telephone)

Parallel Mode

An SLT can be connected to an APT or DPT which is connected to a Super Hybrid port of the PBX. The SLT shares the same extension number with the APT or DPT.

EXtra Device Port (XDP) Mode

An SLT can be connected to a DPT which is connected to a Super Hybrid port of the PBX. Unlike parallel mode, XDP mode allows each telephone to act as an independent extension with its own extension number.

Digital XDP

A DPT can be connected to another DPT which is connected to a DPT port or a Super Hybrid port of the PBX. Similar to XDP mode, each DPT acts as an independent extension with its own extension number.

Portable Station (PS) Features

PSs (e.g., KX-TD7590, KX-TD7690) can be connected to this PBX. It is possible to use the PBX features using the PS like a PT. A PS can also be used in parallel with a wired telephone (Wireless XDP Parallel Mode). In this case, the wired telephone is the main telephone and the PS is the sub telephone. ( 1.24 Portable Station (PS) Features)

PC Phone/PC Console Features

This PBX supports PC Phone and PC Console. These Panasonic CTI applications provide advanced features.

Feature Guide

5

 

 

Table of Contents

 

1 Call Handling Features .................................................................

15

1.1

Incoming Call Features........................................................................................

16

1.1.1

Incoming Trunk Call Features.................................................................................

16

1.1.1.1

Incoming Trunk Call Features—SUMMARY.................................................................................... .....

16

1.1.1.2

Direct In Line (DIL) ...............................................................................................................................

19

1.1.1.3

Direct Inward Dialling (DID)/Direct Dialling In (DDI).............................................................................

21

1.1.1.4

Multiple Subscriber Number (MSN) Ringing Service ...........................................................................

24

1.1.1.5

Calling Line Identification (CLI) Distribution .........................................................................................

27

1.1.1.6

Intercept Routing..................................................................................................................................

29

1.1.1.7

Intercept Routing—No Destination........................................................................................ ...............

32

1.1.2

Internal Call Features .............................................................................................

33

1.1.2.1

Internal Call Features—SUMMARY .......................................................................................... ...........

33

1.1.2.2

Internal Call Block ................................................................................................................................

34

1.1.3

Incoming Call Indication Features ..........................................................................

36

1.1.3.1

Incoming Call Indication Features—SUMMARY ............................................................................... ...

36

1.1.3.2

Ring Tone Pattern Selection.................................................................................................................

37

1.1.3.3

Call Waiting ..........................................................................................................................................

38

1.2

Receiving Group Features...................................................................................

40

1.2.1

Idle Extension Hunting ...........................................................................................

40

1.2.2

Incoming Call Distribution Group Features.............................................................

42

1.2.2.1

Incoming Call Distribution Group Features—SUMMARY ....................................................................

42

1.2.2.2

Group Call Distribution .........................................................................................................................

46

1.2.2.3

Queuing Feature ..................................................................................................................................

49

1.2.2.4

VIP Call ................................................................................................................................................

51

1.2.2.5

Overflow Feature..................................................................................................................................

52

1.2.2.6

Log-in/Log-out ......................................................................................................................................

54

1.2.2.7

Supervisory Feature.............................................................................................................................

56

1.3

Call Forwarding (FWD)/Do Not Disturb (DND) Features ...................................

58

1.3.1

Call Forwarding (FWD)/Do Not Disturb (DND) .......................................................

58

1.3.1.1

Call Forwarding (FWD)/Do Not Disturb (DND)—SUMMARY ...............................................................

58

1.3.1.2

Call Forwarding (FWD).........................................................................................................................

61

1.3.1.3

Do Not Disturb (DND) ..........................................................................................................................

65

1.4

Answering Features .............................................................................................

66

1.4.1

Answering Features................................................................................................

66

1.4.1.1

Answering Features—SUMMARY.............................................................................................. ..........

66

1.4.1.2

Line Preference—Incoming................................................................................................ ..................

67

1.4.1.3

Call Pickup ...........................................................................................................................................

68

1.4.1.4

Hands-free Answerback .......................................................................................................................

69

1.5

Making Call Features ...........................................................................................

70

1.5.1

Predialling...............................................................................................................

70

1.5.2

Automatic Extension Release.................................................................................

71

1.5.3

Intercom Call ..........................................................................................................

72

1.5.4

Trunk Call Features ................................................................................................

73

1.5.4.1

Trunk Call Features—SUMMARY ............................................................................................. ...........

73

1.5.4.2

Emergency Call....................................................................................................................................

74

1.5.4.3

Account Code Entry .............................................................................................................................

75

1.5.4.4

Dial Type Selection...............................................................................................................................

76

1.5.4.5

Reverse Circuit.....................................................................................................................................

77

1.5.4.6

Pause Insertion ....................................................................................................................................

78

1.5.4.7

Host PBX Access Code (Access Code to the Telephone Company from a Host PBX) .......................

79

1.5.4.8

Special Carrier Access Code ...............................................................................................................

81

1.5.5

Seizing a Line Features..........................................................................................

82

1.5.5.1

Seizing a Line Features—SUMMARY......................................................................................... .........

82

6 Feature Guide

1.5.5.2

Line Preference—Outgoing ................................................................................................

................. 83

1.5.5.3

Trunk Access .......................................................................................................................................

84

1.6

Memory Dialling Features ....................................................................................

86

1.6.1

Memory Dialling Features .......................................................................................

86

1.6.1.1

Memory Dialling Features—SUMMARY ........................................................................................ ......

86

1.6.1.2

One-touch Dialling ...............................................................................................................................

88

1.6.1.3 KX-T7710 One-touch Dialling (KX-TDA100/KX-TDA200 only) ............................................................

89

1.6.1.4

Last Number Redial .............................................................................................................................

90

1.6.1.5

Speed Dialling—Personal/System .......................................................................................... .............

91

1.6.1.6

Quick Dialling .......................................................................................................................................

92

1.6.1.7

Hot Line................................................................................................................................................

93

1.7

Busy Line/Busy Party Features ...........................................................................

94

1.7.1

Automatic Callback Busy (Camp-on) ......................................................................

94

1.7.2

Executive Busy Override.........................................................................................

95

1.7.3

Call Monitor.............................................................................................................

96

1.7.4

Second Call Notification to Busy Extension ............................................................

97

1.7.4.1 Second Call Notification to Busy Extension—SUMMARY ...................................................................

97

1.7.4.2

Call Waiting Tone .................................................................................................................................

99

1.7.4.3 Off-hook Call Announcement (OHCA) ...............................................................................................

100

1.7.4.4

Whisper OHCA ..................................................................................................................................

101

1.8

Toll Restriction (TRS)/Call Barring (Barring) Features ....................................

102

1.8.1

Toll Restriction (TRS)/Call Barring (Barring) .........................................................

102

1.8.2

Budget Management.............................................................................................

107

1.8.3

Extension Lock......................................................................................................

108

1.8.4

Dial Tone Transfer .................................................................................................

109

1.8.5

Walking COS.........................................................................................................

110

1.8.6

Verified Code Entry ...............................................................................................

111

1.9

Automatic Route Selection (ARS) Features .....................................................

113

1.9.1

Automatic Route Selection (ARS) .........................................................................

113

1.10

Conversation Features .......................................................................................

118

1.10.1

Hands-free Operation ...........................................................................................

118

1.10.2

Off-hook Monitor ...................................................................................................

119

1.10.3

Mute ......................................................................................................................

120

1.10.4

Headset Operation................................................................................................

121

1.10.5

Data Line Security.................................................................................................

122

1.10.6

Flash/Recall/Terminate .........................................................................................

123

1.10.7

External Feature Access (EFA).............................................................................

124

1.10.8

Trunk Call Limitation..............................................................................................

125

1.10.9

Parallelled Telephone............................................................................................

126

1.10.10

Calling Party Control (CPC) Signal Detection.......................................................

129

1.11

Transferring Features .........................................................................................

130

1.11.1

Call Transfer ..........................................................................................................

130

1.12

Holding Features.................................................................................................

132

1.12.1

Call Hold ...............................................................................................................

132

1.12.2

Call Park................................................................................................................

134

1.12.3

Call Splitting ..........................................................................................................

135

1.12.4

Music on Hold .......................................................................................................

136

1.13

Conference Features ..........................................................................................

137

1.13.1

Conference Features ............................................................................................

137

1.13.1.1

Conference Features—SUMMARY............................................................................................ ........

137

1.13.1.2

Conference ........................................................................................................................................

138

1.13.1.3

Privacy Release .................................................................................................................................

140

1.14

Paging Features ..................................................................................................

141

Feature Guide

7

 

 

1.14.1

Paging ..................................................................................................................

141

1.15

Broadcasting Features (KX-TDA30/KX-TDA100/KX-TDA200 only) ................

143

1.15.1

Broadcasting (KX-TDA30/KX-TDA100/KX-TDA200 only) ....................................

143

1.16

Optional Device Features ..................................................................................

146

1.16.1

Doorphone Call ....................................................................................................

146

1.16.2

Door Open............................................................................................................

148

1.16.3

Trunk Answer From Any Station (TAFAS).............................................................

149

1.16.4

Background Music (BGM) ....................................................................................

150

1.16.5

Outgoing Message (OGM) ...................................................................................

151

1.16.6

Direct Inward System Access (DISA)...................................................................

153

1.17

Caller ID Features...............................................................................................

160

1.17.1

Caller ID ...............................................................................................................

160

1.17.2

Incoming Call Log.................................................................................................

165

1.18

Message Features ..............................................................................................

167

1.18.1

Message Waiting ..................................................................................................

167

1.18.2

Absent Message...................................................................................................

170

1.19

Proprietary Telephone (PT) Features ...............................................................

171

1.19.1

Fixed Buttons .......................................................................................................

171

1.19.2

Flexible Buttons ....................................................................................................

174

1.19.3

LED Indication ......................................................................................................

177

1.19.4

Display Information...............................................................................................

180

1.20

Integrated Services Digital Network (ISDN) Service Features .......................

182

1.20.1

Integrated Services Digital Network (ISDN) .........................................................

182

1.20.1.1 Integrated Services Digital Network (ISDN)—SUMMARY .................................................................

182

1.20.1.2 Calling/Connected Line Identification Presentation (CLIP/COLP) .....................................................

186

1.20.1.3 Advice of Charge (AOC) ....................................................................................................................

188

1.20.1.4 Call Forwarding (CF)—by ISDN (P-MP).................................................................................... .........

189

1.20.1.5 Call Forwarding (CF)—by ISDN (P-P)..................................................................................... ...........

191

1.20.1.6 Call Hold (HOLD)—by ISDN ............................................................................................... ...............

193

1.20.1.7 Call Transfer (CT)—by ISDN ............................................................................................. .................

194

1.20.1.8 Three-party Conference (3PTY)—by ISDN.................................................................................. ......

195

1.20.1.9

Malicious Call Identification (MCID) ...................................................................................................

196

1.20.1.10

Completion of Calls to Busy Subscriber (CCBS) ...............................................................................

197

1.20.1.11

ISDN Extension..................................................................................................................................

198

1.20.1.12

ISDN Service Access by Keypad Protocol .........................................................................................

200

1.21

E1 Line Service Features (KX-TDA100/KX-TDA200 only) ...............................

201

1.21.1

E1 Line Service (KX-TDA100/KX-TDA200 only) ..................................................

201

1.22

T1 Line Service Features (KX-TDA100/KX-TDA200 only) ...............................

203

1.22.1

T1 Line Service (KX-TDA100/KX-TDA200 only) ..................................................

203

1.23

Voice Mail Features ............................................................................................

205

1.23.1

Voice Mail (VM) Group .........................................................................................

205

1.23.2

Voice Mail DTMF Integration ................................................................................

208

1.23.3

Voice Mail DPT (Digital) Integration......................................................................

215

1.24

Portable Station (PS) Features..........................................................................

220

1.24.1

Portable Station (PS) Connection.........................................................................

220

1.24.2

PS Ring Group .....................................................................................................

222

1.24.3

PS Directory .........................................................................................................

225

1.24.4

PS Feature Buttons ..............................................................................................

226

1.24.5

Wireless XDP Parallel Mode ................................................................................

227

1.25

Administrative Information Output Features ...................................................

230

1.25.1

Station Message Detail Recording (SMDR) .........................................................

230

1.25.2

Charge Meter .......................................................................................................

236

8 Feature Guide

1.26

Extension Controlling Features.........................................................................

239

1.26.1

Extension Personal Identification Number (PIN)...................................................

239

1.26.2

Extension Feature Clear .......................................................................................

241

1.26.3

Walking Extension.................................................................................................

242

1.26.4

Timed Reminder ...................................................................................................

243

1.26.5

Remote Extension Control by User.......................................................................

244

1.27

Audible Tone Features........................................................................................

245

1.27.1

Dial Tone ...............................................................................................................

245

1.27.2

Confirmation Tone.................................................................................................

246

1.28

Networking Features...........................................................................................

247

1.28.1

TIE Line Service....................................................................................................

247

1.28.2

Virtual Private Network (VPN)...............................................................................

266

1.28.3

QSIG Network.......................................................................................................

268

1.28.3.1

QSIG Network—SUMMARY ................................................................................................... ...........

268

1.28.3.2Calling/Connected Line Identification Presentation (CLIP/COLP) and Calling/Connected Name

 

Identification Presentation (CNIP/CONP)—by QSIG.........................................................................

270

1.28.3.3 Call Forwarding (CF)—by QSIG ........................................................................................... .............

272

1.28.3.4 Call Transfer (CT)—by QSIG ............................................................................................. ................

274

1.28.3.5 Completion of Calls to Busy Subscriber (CCBS)—by QSIG..............................................................

276

1.28.4

Voice over Internet Protocol (VoIP) Network.........................................................

277

1.29

Computer Telephony Integration (CTI) Features..............................................

278

1.29.1

Computer Telephony Integration (CTI)..................................................................

278

2 System Configuration and Administration Features...............

281

2.1

System Configuration—Hardware.....................................................................

282

2.1.1

Extension Port Configuration ................................................................................

282

2.2

System Configuration—Software ......................................................................

283

2.2.1

Class of Service (COS).........................................................................................

283

2.2.2

Group ....................................................................................................................

284

2.2.3

Tenant Service ......................................................................................................

287

2.2.4

Time Service .........................................................................................................

290

2.2.5

Operator Features.................................................................................................

294

2.2.6

Manager Features.................................................................................................

295

2.3

System Data Control...........................................................................................

297

2.3.1

PC Programming...................................................................................................

297

2.3.2

PT Programming ...................................................................................................

300

2.3.3

Quick Setup...........................................................................................................

302

2.3.4

Automatic Setup....................................................................................................

303

2.3.5

Flexible Numbering/Fixed Numbering...................................................................

305

2.3.6

Floating Extension ................................................................................................

310

2.3.7

Software Upgrading ..............................................................................................

311

2.4

Fault Recovery/Diagnostics ...............................................................................

312

2.4.1

Power Failure Transfer (KX-TDA30/KX-TDA100/KX-TDA200 only) ......................

312

2.4.2

Power Failure Restart............................................................................................

314

2.4.3

Local Alarm Information ........................................................................................

315

3 Programming Instructions .........................................................

317

3.1

Introduction .........................................................................................................

318

3.1.1

Introduction ...........................................................................................................

318

3.2

PC Programming.................................................................................................

319

3.2.1

Installing and Starting the Maintenance Console..................................................

319

3.3

PT Programming .................................................................................................

324

Feature Guide

9

 

 

3.3.1

Programming Instructions ....................................................................................

324

3.3.2

Basic Programming ..............................................................................................

329

 

Date & Time [000] ..............................................................................................................................

329

 

System Speed Dialling Number [001] ................................................................................................

329

 

System Speed Dialling Name [002] ...................................................................................................

329

 

Extension Number [003].....................................................................................................................

329

 

Extension Name [004]........................................................................................................................

330

 

Extension Personal Identification Number (PIN) [005] .......................................................................

330

 

Operator Assignment [006] ................................................................................................................

330

 

Console Paired Telephone [007] ........................................................................................................

330

 

Absent Message [008] .......................................................................................................................

330

 

Charge Margin [010] ..........................................................................................................................

331

 

Charge Tax [011]................................................................................................................................

331

 

Charge Rate per Unit [012] ................................................................................................................

331

3.3.3

System Programming...........................................................................................

332

 

Flexible Numbering [100] ...................................................................................................................

332

 

Time Service Switching Mode [101]...................................................................................................

332

 

Time Service Starting Time [102] ......................................................................................................

332

 

Idle Line Access (Local Access) [103] ...............................................................................................

333

 

System Password for Administrator—for PT Programming [110].......................................................

333

 

System Password for User—for PT Programming [111] ....................................................................

333

 

Manager Password [112] ...................................................................................................................

333

 

Verified Code [120].............................................................................................................................

333

 

Verified Code Name [121] ..................................................................................................................

333

 

Verified Code Personal Identification Number (PIN) [122] .................................................................

333

 

Verified Code COS Number [123] ......................................................................................................

334

 

Decimal Point Position for Currency [130]..........................................................................................

334

 

Currency [131]....................................................................................................................................

334

 

Main Processing (MPR) Software Version Reference [190]...............................................................

334

3.3.4

Time Programming...............................................................................................

335

 

Hold Recall Time [200].......................................................................................................................

335

 

Transfer Recall Time [201] .................................................................................................................

335

 

Intercept Time [203] ...........................................................................................................................

335

 

Hot Line Waiting Time [204]...............................................................................................................

335

 

Automatic Redial Repeat Times [205]................................................................................................

335

 

Automatic Redial Interval [206] ..........................................................................................................

335

 

Door Open Duration Time [207] .........................................................................................................

335

 

Call Duration Count Starting Time for LCOT [208].............................................................................

336

 

DISA Delayed Answer Time [209]......................................................................................................

336

 

DISA Trunk-to-Trunk Call Prolong Time [210] ....................................................................................

336

 

DISA Intercept Time [211]..................................................................................................................

336

3.3.5

TRS/Barring/ARS Programming...........................................................................

337

 

TRS/Barring Override by System Speed Dialling [300]......................................................................

337

 

TRS/Barring Denied Code [301] ........................................................................................................

337

 

TRS/Barring Exception Code [302]....................................................................................................

337

 

Special Carrier Access Code [303] ....................................................................................................

337

 

Emergency Number [304] ..................................................................................................................

337

 

ARS Mode [320].................................................................................................................................

337

 

ARS Leading Number [321] ...............................................................................................................

338

 

ARS Routing Plan Table Number [322]..............................................................................................

338

 

ARS Exception Number [325] ............................................................................................................

338

 

ARS Routing Plan Time Table [330]...................................................................................................

338

 

ARS Routing Plan Table (1–16) [331–346] ........................................................................................

339

 

ARS Carrier Name [350] ....................................................................................................................

339

 

ARS Trunk Group for Carrier Access [351] ........................................................................................

339

 

ARS Removed Number of Digits for Carrier Access [352] .................................................................

339

 

ARS Carrier Access Code [353] ........................................................................................................

339

3.3.6

Trunk Programming ..............................................................................................

340

 

LCOT/BRI Trunk Connection [400].....................................................................................................

340

10 Feature Guide

 

LCOT/BRI Trunk Name [401] .............................................................................................................

340

 

LCOT/BRI Trunk Group Number [402]...............................................................................................

340

 

LCOT/BRI Trunk Number Reference [409] ........................................................................................

341

 

LCOT Dialling Mode [410]..................................................................................................................

341

 

LCOT Pulse Rate [411]......................................................................................................................

341

 

LCOT DTMF Minimum Duration [412] ...............................................................................................

341

 

LCOT CPC Signal Detection Time—Outgoing [413] .........................................................................

341

 

LCOT CPC Signal Detection Time—Incoming [414] .........................................................................

341

 

LCOT Reverse Circuit [415] ...............................................................................................................

341

 

LCOT Pause Time [416] ....................................................................................................................

342

 

LCOT Flash/Recall Time [417]...........................................................................................................

342

 

LCOT Disconnect Time [418].............................................................................................................

342

 

BRI Network Type [420] .....................................................................................................................

342

 

BRI DIL/DDI/MSN Selection [421] .....................................................................................................

342

 

BRI Subscriber Number [422]............................................................................................................

342

 

BRI Layer 1 Active Mode [424] ..........................................................................................................

342

 

BRI Layer 2 Active Mode [425] ..........................................................................................................

343

 

BRI Configuration [426]......................................................................................................................

343

 

BRI TEI Mode [427] ...........................................................................................................................

343

 

DIL 1:1 Destination [450] ...................................................................................................................

343

 

DID Number [451] ..............................................................................................................................

343

 

DID Name [452] .................................................................................................................................

344

 

DID Destination [453].........................................................................................................................

344

 

Trunk Group Intercept Destination [470] ............................................................................................

344

 

Host PBX Access Code [471] ............................................................................................................

344

 

Extension-to-Trunk Call Duration [472] ..............................................................................................

344

 

Trunk-to-Trunk Call Duration [473] .....................................................................................................

344

 

DISA Silence Detection [475].............................................................................................................

345

 

DISA Continuous Signal Detection [476] ...........................................................................................

345

 

DISA Cyclic Signal Detection [477]....................................................................................................

345

 

Caller ID Signal Type [490] (KX-TDA30/KX-TDA100/KX-TDA200 only) ............................................

345

 

Pay Tone Signal Type [491] (KX-TDA100/KX-TDA200 only)..............................................................

345

3.3.7

COS Programming................................................................................................

346

 

Trunk Group Number [500] ................................................................................................................

346

 

TRS/Barring Level [501].....................................................................................................................

346

 

Trunk Call Duration Limitation [502] ...................................................................................................

346

 

Call Transfer to Trunk [503] ................................................................................................................

346

 

Call Forwarding to Trunk [504] ...........................................................................................................

346

 

Executive Busy Override [505]...........................................................................................................

347

 

Executive Busy Override Deny [506] .................................................................................................

347

 

DND Override [507] ...........................................................................................................................

347

 

Account Code Mode [508] .................................................................................................................

347

 

TRS/Barring Level for System Speed Dialling [509] ..........................................................................

347

 

TRS/Barring Level for Extension Lock [510] ......................................................................................

347

 

Manager Assignment [511] ................................................................................................................

347

 

Permission for Door Open Access [512]............................................................................................

348

 

Time Service Manual Switching [514]................................................................................................

348

 

Wireless XDP Parallel Mode for Paired Telephone [515] ...................................................................

348

 

Programming Mode Limitation [516] ..................................................................................................

348

3.3.8

Extension Programming........................................................................................

349

 

EXtra Device Port (XDP) Mode [600].................................................................................................

349

 

Terminal Device Assignment [601].....................................................................................................

349

 

Class of Service [602]........................................................................................................................

349

 

User Group [603] ...............................................................................................................................

349

 

Extension Intercept Destination [604] ................................................................................................

349

 

Call Forwarding—No Answer Time [605]...........................................................................................

349

 

CLIP/COLP Number [606] .................................................................................................................

350

 

Incoming Call Distribution Group Member [620] ................................................................................

350

 

Incoming Call Distribution Group Delayed Ringing [621] ...................................................................

350

Feature Guide

11

 

 

 

Incoming Call Distribution Group Floating Extension Number [622] ..................................................

350

 

Incoming Call Distribution Group Name [623]....................................................................................

350

 

Incoming Call Distribution Group Distribution Method [624] ..............................................................

350

 

Destination for Overflow Time Expiration [625] ..................................................................................

351

 

Overflow Time [626] ...........................................................................................................................

351

 

Destination When All Busy [627]........................................................................................................

351

 

Queuing Call Capacity [628] ..............................................................................................................

351

 

Queuing Hurry-up Level [629] ............................................................................................................

351

 

Queuing Time Table [630] ..................................................................................................................

352

 

Sequences in Queuing Time Table [631] ...........................................................................................

352

 

Maximum Number of Agents [632].....................................................................................................

352

 

User Groups of a Paging Group [640]................................................................................................

352

 

External Pagers of a Paging Group [641]...........................................................................................

352

 

User Groups of a Pickup Group [650] ................................................................................................

353

 

VM Group Floating Extension Number [660] .....................................................................................

353

 

Idle Extension Hunting Type [680]......................................................................................................

353

 

Idle Extension Hunting Group Member [681] .....................................................................................

353

 

PS Registration [690] .........................................................................................................................

354

 

PS Termination [691]..........................................................................................................................

354

 

Personal Identification Number (PIN) for PS Registration [692].........................................................

354

 

CS Status Reference [699] ................................................................................................................

354

3.3.9

Resource/Interface Programming.........................................................................

355

 

External Pager Floating Extension Number [700] ..............................................................................

355

 

Music Source Selection for BGM (with the KX-TDA15/KX-TDA30)/BGM2 (with the KX-TDA100/KX-

 

TDA200) [710]....................................................................................................................................

355

 

Music on Hold [711] ...........................................................................................................................

355

 

Music for Transfer [712]......................................................................................................................

355

 

Doorphone Call Destination [720] ......................................................................................................

356

 

Doorphone Number Reference [729] .................................................................................................

356

 

Outgoing Message (OGM) Floating Extension Number [730]............................................................

356

 

Outgoing Message (OGM) Name [731] .............................................................................................

357

 

DISA Security Mode [732]..................................................................................................................

357

3.3.10 SMDR & Maintenance Programming ...................................................................

358

 

RS-232C Parameter—New Line Code [800]......................................................................................

358

 

RS-232C Parameter—Baud Rate [800] .............................................................................................

3 58

 

RS-232C Parameter—Word Length [800]..........................................................................................

35 8

 

RS-232C Parameter—Parity Bit [800]............................................................................................. ...

358

 

RS-232C Parameter—Stop Bit Length [800]......................................................................................

35 8

 

External Modem Control [801] ...........................................................................................................

358

 

SMDR Page Length [802] ..................................................................................................................

358

 

SMDR Skip Perforation [803] .............................................................................................................

359

 

SMDR Outgoing Call Printing [804] ...................................................................................................

359

 

SMDR Incoming Call Printing [805] ...................................................................................................

359

 

Remote Programming [810] ...............................................................................................................

359

 

Modem Floating Extension Number [811]..........................................................................................

359

 

ISDN Remote Floating Extension Number [812]................................................................................

359

3.3.11

Card Programming ...............................................................................................

360

 

Slot Card Type Reference [900] .........................................................................................................

360

 

Slot Card Deletion [901] .....................................................................................................................

360

 

Slot Card Reset [902].........................................................................................................................

360

 

OPB3 Option Card Type Reference [910] (KX-TDA100/KX-TDA200 only) ........................................

360

 

OPB3 Option Card Deletion [911] (KX-TDA100/KX-TDA200 only)....................................................

360

4 Appendix ......................................................................................

361

4.1

Capacity of System Resources .........................................................................

362

4.1.1

Capacity of System Resources ............................................................................

362

4.2

Tones/Ring Tones...............................................................................................

365

4.2.1

Tones/Ring Tones.................................................................................................

365

12 Feature Guide

4.3

List of Abbreviations ..........................................................................................

367

4.3.1

List of Abbreviations..............................................................................................

367

4.4

Revision History..................................................................................................

369

4.4.1

KX-TDA100/KX-TDA200 Version 1.1 ....................................................................

369

4.4.2

KX-TDA30 Version 1.1 ..........................................................................................

371

Index

..................................................................................................

373

Feature Guide

13

 

 

14 Feature Guide

Section 1

Call Handling Features

Feature Guide

15

 

 

1.1 Incoming Call Features

1.1Incoming Call Features

1.1.1Incoming Trunk Call Features

1.1.1.1Incoming Trunk Call Features—SUMMARY

Description

Incoming calls via a trunk (public line) are distributed to their destination using a suitable distribution feature.

1.Available Networking Type for Each Optional Trunk Card Type

Each trunk port of an optional trunk card can be assigned its networking type: Public, Private, or VPN (Virtual Private Network).

Trunk

Networking

Public

Private

Virtual Private

Type

(DIL/DID/

(TIE)*1

Network

Card

 

DDI/MSN)

 

(VPN)*2

Type

Channel Type

 

 

 

 

 

 

 

 

LCOT

 

*

 

 

DID

 

*

 

 

 

LCOT

*

 

 

 

GCOT

*

 

 

T1

DID

*

 

 

 

TIE (E & M)

 

*

 

 

OPX (EXTN.)

 

 

 

 

DR2

*

 

 

E1

E & M-C

 

*

 

 

E & M-P

 

*

 

E&M

 

 

*

 

 

CO

*

 

 

BRI/PRI

Extension

 

 

 

QSIG-Master

 

*

 

 

 

 

 

QSIG-Slave

 

*

 

IP-GW

 

 

*

 

Note: *: Enable (default), : Enable

*1: 1.28.1 TIE Line Service

*2: 1.28.2 Virtual Private Network (VPN)

16 Feature Guide

1.1 Incoming Call Features

2.Distribution Feature

One of the following features can be assigned to each trunk port:

Feature

Description

Details in

 

 

 

Direct In Line

Directs a call to a preprogrammed single

• 1.1.1.2 Direct In

(DIL)

destination (e.g., Operator).

Line (DIL)

 

 

 

Direct Inward

Directs a call with a DID number from a DID

• 1.1.1.3 Direct

Dialling (DID)

line to a preprogrammed destination.

Inward Dialling

 

DID is also known as Direct Dialling In (DDI).

(DID)/Direct

 

 

Dialling In (DDI)

 

 

 

Multiple

Directs a call with an MSN from an ISDN line to

• 1.1.1.4 Multiple

Subscriber

a preprogrammed destination.

Subscriber

Number (MSN)

 

Number (MSN)

Ringing Service

 

Ringing Service

 

 

 

3.Destination Change with the Caller’s Identification Number

The Calling Line Identification (CLI) Distribution feature works in conjunction with the DIL/ DID/DDI/MSN features.

Feature

Description

Details in

 

 

 

Calling Line

Directs a call to a CLI destination if the caller’s

• 1.1.1.5 Calling

Identification

identification number has been assigned to the

Line Identification

(CLI) Distribution

Caller ID Table.

(CLI) Distribution

 

 

 

4.Available Distribution Feature for Each Optional Trunk Card Type

Trunk

Feature

DIL

DID/DDI

MSN

 

Card

 

 

 

 

Type

Channel Type

 

 

 

LCOT

 

*

 

 

DID

 

 

*

 

 

LCOT

*

 

 

T1

GCOT

*

 

 

DID

 

*

 

 

 

 

 

TIE (E & M)

*

 

 

 

DR2

 

*

 

E1

E & M-C

*

 

 

 

E & M-P

*

 

 

E&M

 

*

 

 

BRI

CO

 

*

 

PRI

CO

 

*

 

Note: *: Enable (default), : Enable

Feature Guide

17

 

 

1.1Incoming Call Features

5.Available Destination

Destination

Availability

Wired Extension (PT/SLT/ISDN Extension/T1-OPX)

PS

Incoming Call Distribution Group

PS Ring Group

VM Group (DTMF/DPT)

External Pager (TAFAS)

DISA

Analogue/ISDN Remote Maintenance

Idle Line Access no. + Phone no.

Trunk Group Access no. + Trunk Group no. +

Phone no.

Other PBX Extension (TIE with no PBX Code)

Other PBX Extension (TIE with PBX Code)

6.Intercept Routing

After distribution, the following features may be required.

Feature

Description

Details in

 

 

 

 

Intercept

No Answer

If a called party does not answer a call within

• 1.1.1.6

Routing

(IRNA)

a preprogrammed time period (Intercept

Intercept

 

 

time), it is redirected to the preprogrammed

Routing

 

 

destination.

 

 

 

 

 

 

Busy/DND

If a called party is busy or in DND mode, the

 

 

 

call is redirected to the preprogrammed

 

 

 

destination.

 

 

 

 

 

 

No

If a destination is not assigned, the call is

• 1.1.1.7

 

Destination

redirected to the operator.

Intercept

 

 

 

Routing—No

 

 

 

Destination

 

 

 

 

18 Feature Guide

1.1 Incoming Call Features

1.1.1.2Direct In Line (DIL)

Description

Provides automatic direction of an incoming trunk call to a preprogrammed destination. Each trunk has a destination for each time mode (day/lunch/break/night).

[Method Flowchart]

Yes

A trunk call is received.

Does the call have its CLI*

 

No

information and is CLI mode enabled

 

 

 

 

for the trunk and the time mode?

 

 

 

 

 

Yes

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

CLI works.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Is the CLI destination

 

 

assigned?

 

 

 

 

 

 

 

 

 

No

 

 

 

 

 

 

 

 

 

 

No

Is the DIL destination of

 

 

the time mode assigned?

 

 

Yes

The call is routed to the CLI destination.

The call is routed to the DIL destination.

The call is routed to the operator (Intercept Routing —No Destination).

*: Calling Line Identification (CLI) Distribution:

If the CLI routing is enabled and the caller's identification number is assigned in the Caller ID Table, the call will not be routed to the DIL destination, but routed to the CLI destination.

Feature Guide

19

 

 

1.1 Incoming Call Features

[Programming Example of DIL Table]

The table can be programmed for each trunk.

Trunk No.

 

CLI

 

 

Destination*

 

Day

Lunch

Break

Night

Day

Lunch

Break

Night

 

 

 

 

 

 

 

 

 

 

 

 

 

01

Enable

Disable

Enable

Disable

101

100

101

100

 

 

 

 

 

 

 

 

 

 

 

02

Enable

Disable

Disable

Disable

102

100

102

100

 

 

 

 

 

 

 

 

 

 

 

:

:

:

:

:

:

:

:

:

 

 

 

 

 

 

 

 

 

 

*:

DIL 1:1 Destination [450]

 

 

 

 

 

 

Note

Tenant number and VPS trunk group number can also be assigned in the DIL table. Tenant number is used to determine the time mode (day/lunch/break/night) for the corresponding trunk. VPS trunk group number is used in Voice Mail DPT (Digital) Integration ( 1.23.3 Voice Mail DPT (Digital) Integration).

Explanation:

If a trunk call is received from trunk 01;

In Day mode: CLI is enabled. Route to CLI destination.

In Lunch mode: CLI is disabled. Route to DIL destination, extension 100.

Feature Guide References

1.1.1.5 Calling Line Identification (CLI) Distribution

2.2.4 Time Service

20 Feature Guide

1.1 Incoming Call Features

1.1.1.3Direct Inward Dialling (DID)/Direct Dialling In (DDI)

Description

Provides automatic direction of an incoming call with a DID/DDI number to a preprogrammed destination. Each DID/DDI number has a destination for each time mode (day/lunch/break/ night).

[Method Flowchart]

A trunk call is received.

Is the DID/DDI number found in the DID/DDI table?

Yes

No

The call is routed to the operator (Intercept Routing—No Destination).

 

Does the call have its CLI*

No

 

information and is CLI mode

 

 

 

enabled for the time mode?

 

 

 

 

 

Yes

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

CLI works.

 

 

 

 

 

 

 

 

 

 

 

 

 

Yes

 

 

Is the CLI destination assigned?

 

 

 

 

 

 

 

 

 

 

No

 

 

 

 

 

 

 

 

 

 

Is the DID/DDI destination

No

for the time mode assigned?

 

Yes

 

The call is routed to the CLI destination.

The call is routed to the DID/DDI destination.

The call is routed to the operator (Intercept Routing—No Destination).

*: Calling Line Identification (CLI) Distribution:

If the CLI routing is enabled and the caller's identification number is assigned in the Caller ID Table, the call will not be routed to the DID/DDI destination, but routed to the CLI destination.

Feature Guide

21

 

 

1.1 Incoming Call Features

[Programming Example of DID/DDI Table]

DDI can be programmed as DID.

Locat

DID/DDI

DID/DDI

 

CLI

 

DID/DDI Destination*3

 

 

 

 

 

 

 

 

ion

No.*1

Name*2

Day

Lunch

Break

Night

Day

Lunch

Break

Night

 

 

 

 

 

 

 

 

 

 

 

 

 

 

0001

123-4567

John White

Enabl

Disabl

Enabl

Disabl

105

100

105

100

 

 

 

e

e

e

e

 

 

 

 

0002

123-2468

Tom Smith

Enabl

Disabl

Disabl

Disabl

102

100

102

100

 

 

 

e

e

e

e

 

 

 

 

0003

123-456

A company

Enabl

Disabl

Disabl

Disabl

101

101

101

100

 

 

 

e

e

e

e

 

 

 

 

:

:

:

:

:

:

:

:

:

:

:

 

 

 

 

 

 

 

 

 

 

 

*1:

DID Number [451]

 

 

 

 

 

 

 

 

*2:

DID Name [452]

 

 

 

 

 

 

 

 

*3:

DID Destination [453]

 

 

 

 

 

 

 

 

Note

Tenant number and VPS trunk group number can also be assigned in the DID/DDI table. Tenant number is used to determine the time mode (day/lunch/break/night) for the corresponding DID/DDI number. VPS trunk group number is used in Voice Mail DPT (Digital) Integration ( 1.23.3 Voice Mail DPT (Digital) Integration).

Explanation:

If the DID/DDI number is "123-4567":

1. Checks the number in the table.

Matches the number in location 0001.

2. Checks the time mode.

In Day mode: CLI is enabled. Route to CLI destination.

In Lunch mode: CLI is disabled. Route to DID/DDI destination, extension 100.

Conditions

To use this feature, the DID/DDI service must be assigned for a trunk port as the distribution method ( BRI DIL/DDI/MSN Selection [421] *For BRI only).

DID/DDI Number Modification

It is possible to modify a received DID/DDI number, which may be convenient when programming the DID/DDI table. Modification method (removed number of digits/added number) can be programmed on a trunk port basis.

[Modification Example]

Removed number of digits: 6

Modified DID/DDI number: 876543 21 = 1021

Added number: 10

 

 

 

 

 

 

Received DID/DDI number: 87654321

 

1) Remove the

 

 

 

 

 

 

 

 

2) Add "10".

 

 

 

first 6 digits.

22 Feature Guide

1.1 Incoming Call Features

The Inter-digit Time

When the Inter-digit time expires, the PBX stops receiving DID/DDI number and starts to check the DID/DDI table. (Refer to the [Programming Example of DID/DDI Table] above). Even if the Inter-digit time does not expire, the PBX stops receiving the DID/DDI number when the received number is found in the DID/DDI table. The PBX then routes the call to the corresponding destination. If the received number matches several DID/DDI numbers in the table, the DID/DDI number of the lowest numbered location has priority.

[Example] If a call is received in Lunch mode;

Received

Destination

Explanation

Number

 

 

 

 

 

123-4567

Extn. 100

The PBX finds the match in location 0001

 

 

in the table after receiving "7". So the call

 

 

is routed to extension 100.

 

 

 

123-456

Extn. 101

The Inter-digit time expired after

 

 

receiving "6". The PBX finds the match in

 

 

location 0003 in the table. So the call is

 

 

routed to extension 101.

 

 

 

Feature Guide References

1.1.1.5 Calling Line Identification (CLI) Distribution

2.2.4 Time Service

Feature Guide

23

 

 

1.1 Incoming Call Features

1.1.1.4Multiple Subscriber Number (MSN) Ringing Service

Description

Provides automatic direction of an incoming ISDN-BRI (Basic Rate Interface) line call with an MSN to a preprogrammed destination. One ISDN-BRI port can support a maximum of 10 MSNs. Each MSN has a destination for each time mode (day/lunch/break/night). Point-to-multipoint must be selected for the ISDN configuration ( BRI Configuration [426]).

[Method Flowchart]

A trunk call is received.

Are any MSNs assigned in the MSN table?

Yes

No

The call is routed to the operator (Intercept Routing—No Destination ).

Yes

The call is routed to the CLI destination.

Is the MSN found in the

 

 

No

MSN table?

 

 

 

 

 

Yes

 

 

 

 

 

The call is ignored.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Does the call have its CLI*

 

 

No

information and is CLI mode

 

 

 

 

 

 

 

 

enabled for the time mode?

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Yes

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

CLI works.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Is the CLI destination

 

 

 

 

assigned?

 

 

 

 

 

 

 

 

 

 

 

 

 

No

 

 

 

 

 

 

 

 

 

 

 

 

 

 

No

Is the MSN destination for

 

 

 

 

 

 

the time mode assigned?

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Yes

 

 

 

 

 

 

 

The call is routed to the

The call is routed to the

MSN destination.

operator (Intercept

 

 

 

 

 

Routing—No Destination ).

*: Calling Line Identification (CLI) Distribution:

If the CLI routing is enabled and the caller's identification number is assigned in the Caller ID Table, the call will not be routed to the MSN destination, but routed to the CLI destination.

24 Feature Guide

1.1 Incoming Call Features

[Programming Example of MSN Table for ISDN BRI Port 1]

A table can be programmed for each ISDN-BRI port. Each BRI port has 10 MSN locations.

Locat

MSN

MSN

 

CLI

 

 

MSN Destination

 

 

 

 

 

 

 

 

 

ion

Name

Day

Lunch

Break

Night

Day

 

Lunch

Break

Night

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

01

123-

A

Enable

Disabl

Enable

Disabl

101

 

100

101

100

 

4567

Company

 

e

 

e

 

 

 

 

 

02

123-

C

Enable

Disabl

Disabl

Disabl

102

 

100

102

100

 

2468

Company

 

e

e

e

 

 

 

 

 

:

:

:

:

:

:

:

:

 

:

:

:

 

 

 

 

 

 

 

 

 

 

 

 

10

:

:

:

:

:

:

:

 

:

:

:

 

 

 

 

 

 

 

 

 

 

 

 

Note

Tenant number and VPS trunk group number can also be assigned in the MSN table. Tenant number is used to determine the time mode (day/lunch/break/night) for the corresponding MSN. VPS trunk group number is used in Voice Mail DPT (Digital) Integration ( 1.23.3 Voice Mail DPT (Digital) Integration).

Explanation:

If the MSN "123-4567" is received from BRI port 1:

1. Checks the number in the table.

Matches the number in location 01.

2. Checks the time mode.

In Day mode: CLI is enabled. Route to CLI destination.

In Lunch mode: CLI is disabled. Route to MSN destination, extension 100.

Conditions

To use this feature, the MSN service must be assigned for a trunk port as the distribution method ( BRI DIL/DDI/MSN Selection [421]).

MSN Modification

It is possible to modify a received MSN to make it shorter, which may be convenient when programming the MSN table. Modification method (removed number of digits/added number) can be programmed on a trunk port basis.

[Modification Example]

Removed number of digits: 6 Added number: 10 Received MSN: 87654321

Modified MSN: 876543 21 = 1021

 

 

 

 

 

 

1) Remove the first

2) Add "10".

 

6 digits.

 

 

 

When using point-to-multipoint configuration with a BRI, do not connect another ISDN terminal device in parallel with the PBX. As only two channels can be used at one time with the BRI, the other ISDN terminal device may monopolise both channels.

Feature Guide References

1.1.1.5 Calling Line Identification (CLI) Distribution

Feature Guide

25

 

 

1.1Incoming Call Features

2.2.4Time Service

26 Feature Guide

1.1 Incoming Call Features

1.1.1.5Calling Line Identification (CLI) Distribution

Description

Directs an incoming trunk call to a destination when the caller’s identification number (e.g., Caller ID) matches the number in the System Speed Dialling Table which is used as the Caller ID Table. Each Caller ID number (telephone number for each System Speed Dialling number) can have its own destination.

CLI Feature

Description

Details in

 

 

 

Caller ID (KX-TDA30/KX-

Caller’s number is sent from an analogue

• 1.17.1 Caller

TDA100/KX-TDA200 only)

trunk.

ID

 

 

 

Calling Line Identification

Caller’s number is sent from an ISDN line.

• 1.20.1.2

Presentation (CLIP)

 

Calling/

 

 

Connected

 

 

Line

 

 

Identification

 

 

Presentation

 

 

(CLIP/COLP)

 

 

 

Automatic Number

Caller’s number is sent from an E1 or T1

• 1.21.1 E1

Identification (ANI) (KX-

line.

Line Service

TDA100/KX-TDA200 only)

 

(KX-TDA100/

 

 

KX-TDA200

 

 

only)

 

 

• 1.22.1 T1

 

 

Line Service

 

 

(KX-TDA100/

 

 

KX-TDA200

 

 

only)

 

 

 

CLI always works in conjunction with the following call distribution methods:

a)DIL

b)DID/DDI

c)MSN Ringing Service

Each trunk (for DIL) and the DID/DDI/MSN number can enable or disable the CLI feature for each time mode (day/lunch/break/night) ( 2.2.4 Time Service).

When the call has its Caller ID and the CLI is enabled for the time mode, the call will be handled by the CLI method.

[Programming Example of System Speed Dialling Table for CLI]

Location

 

System Speed

 

(System Speed

Telephone No.*1

CLI Destination

Dialling Name*2

Dialling No.)

 

 

 

 

 

 

 

 

 

000

901234567890

ABC Company

200

 

 

 

 

001

:

:

:

 

 

 

 

:

:

:

:

 

 

 

 

Feature Guide

27

 

 

1.1 Incoming Call Features

*1: System Speed Dialling Number [001]

*2: System Speed Dialling Name [002]

Explanation:

If the caller’s number is "0123-456-7890" (The Trunk Access number is disregarded.):

1. Checks the number in the table.

Matches the number in location 000.

2. The call is routed to the CLI destination, extension 200.

Conditions

Automatic Caller ID Number Modification

The Caller ID number is used after modification by the Automatic Caller ID Number Modification. ( 1.17.1 Caller ID)

Feature Guide References

1.1.1.2Direct In Line (DIL)

1.1.1.3Direct Inward Dialling (DID)/Direct Dialling In (DDI)

1.1.1.4Multiple Subscriber Number (MSN) Ringing Service

1.6.1.5Speed Dialling—Personal/System

28 Feature Guide

1.1 Incoming Call Features

1.1.1.6Intercept Routing

Description

Provides automatic redirection of incoming trunk calls. There are two types of Intercept Routing as follows:

Feature

Description

 

 

Intercept Routing—No

If a called party does not answer a call within a preprogrammed

Answer (IRNA)

time period (Intercept time) ( Intercept Time [203]), it is

 

redirected to the preprogrammed destination.

 

 

Intercept Routing—

If a called party is busy or in DND mode, the call is redirected to

Busy/DND

the preprogrammed destination.

 

 

The available intercept destination is as follows:

Type 1: The destination assigned on the extension port which the original destination joins. ( Extension Intercept Destination [604])

Type 2: The destination assigned on the trunk group which receives the call. ( Trunk Group Intercept Destination [470])

Original Destination

The Available Intercept Destination

 

 

 

Wired Extension (PT/SLT/ISDN

Type 1

 

Extension/T1-OPX)

 

 

 

 

 

PS

Type 1

 

 

 

Incoming Call Distribution Group

Intercept Routing—Overflow in an Incoming Call

 

Distribution Group works (

1.2.2.5 Overflow

 

Feature). The overflow destination is assigned on

 

the incoming call distribution group which the

 

original destination joins (

Destination for

 

Overflow Time Expiration [625]).

 

 

 

PS Ring Group

Type 2

 

 

 

 

VM Group (DTMF/DPT)

Type 2

 

 

 

 

External Pager (TAFAS)

Type 2

 

 

 

 

DISA

Type 2*

 

 

 

 

Analogue/ISDN Remote

Not available

 

Maintenance

 

 

 

 

 

Idle Line Access no. + Phone no.

Not available

 

 

 

 

Trunk Group Access no. +

Not available

 

Trunk Group no. + Phone no.

 

 

 

 

 

Other PBX Extension (TIE with no

Not available

 

PBX Code)

 

 

 

 

 

Other PBX Extension (TIE with PBX

Not available

 

Code)

 

 

 

 

 

Feature Guide

29

 

 

1.1 Incoming Call Features

*: This is applied only when a trunk call arrives on a DISA line but the line is busy at that time. Once the call reaches the destination extension by using the DISA feature, the Intercept Routing feature of the extension works.

Each of them can have different intercept destinations for each time mode (day/lunch/break/ night) ( 2.2.4 Time Service).

[Available Intercept Destination]

Intercept Destination

Availability

Wired Extension (PT/SLT/ISDN Extension/T1-OPX)

PS

Incoming Call Distribution Group

PS Ring Group

VM Group (DTMF/DPT)

External Pager (TAFAS)

DISA

Analogue/ISDN Remote Maintenance

Idle Line Access no. + Phone no.

Trunk Group Access no. + Trunk Group no. +

Phone no.

Other PBX Extension (TIE with no PBX Code)

Other PBX Extension (TIE with PBX Code)

Conditions

Intercept Routing—Busy/DND on/off

Each Intercept Routing—Busy and Intercept Routing—DND can be enabled or disabled through system programming.

If disabled, one of the following is activated depending on the trunk card type which a call arrives through:

a)LCOT or T1 (LCOT/GCOT) Card: The incoming trunk call will ring at the original destination while the caller hears a ringback tone.

b)Other Trunk Cards: A busy tone will be sent to the caller.

If the intercept destination cannot receive the call:

a)Intercept Routing—No Answer: Intercept timer will restart at the original destination, until the call is answered.

b)Intercept Routing—Busy/DND: The call will be sent back to the original destination when the call arrives through the LCOT or T1 (LCOT/GCOT) card. When the call arrives through other trunk cards the caller will hear a busy tone.

Idle Extension Hunting

If an extension is a member of an idle extension hunting group, calls to that extension will not be redirected by Intercept Routing—Busy/DND. If the extension is busy or in DND mode, calls to that extension will be redirected to the next extension in the idle extension hunting group.

30 Feature Guide

1.1 Incoming Call Features

Feature Guide References

1.3.1 Call Forwarding (FWD)/Do Not Disturb (DND)

Feature Guide

31

 

 

1.1 Incoming Call Features

1.1.1.7Intercept Routing—No Destination

Description

Provides automatic redirection of an incoming trunk call which does not have a destination assigned. The intercept destination is an operator (tenant/PBX) ( Operator Assignment [006] *For PBX operator only).

Conditions

Intercept Routing—No Destination on/off

The Intercept Routing—No Destination feature can be enabled or disabled through system programming.

If disabled, reorder tone will be sent to the caller. However, the Intercept Routing—No Destination feature always works for calls through the LCOT or T1 (LCOT/GCOT) card even when disabled.

If an operator (tenant/PBX) is not assigned:

The lowest jack numbered extension will be the intercept destination.

Intercept Routing—No Destination also applies to:

Calls from doorphones.

Feature Guide References

2.2.5 Operator Features

32 Feature Guide

1.1 Incoming Call Features

1.1.2Internal Call Features

1.1.2.1Internal Call Features—SUMMARY

Description

The following incoming calls reach their destination:

Feature

Description

Details in

 

 

 

Intercom Call

A call from one extension to another.

• 1.5.3

 

 

Intercom Call

 

 

 

Doorphone Call

When a call from a doorphone reaches its destination,

• 1.16.1

 

the recipient can talk to the visitor.

Doorphone

 

 

Call

 

 

 

[Available Destination]

The destinations of doorphone calls can be assigned for each time mode (day/lunch/break/ night) ( 2.2.4 Time Service) on a doorphone port basis ( Doorphone Call Destination [720]).

Calling from

Destination

Extension Doorphone

Wired Extension (PT/SLT/ISDN Extension/T1-OPX)

PS

Incoming Call Distribution Group

PS Ring Group

VM Group (DTMF/DPT)

External Pager (TAFAS)

DISA

Analogue/ISDN Remote Maintenance

Idle Line Access no. + Phone no.

Trunk Group Access no. + Trunk Group no. +

Phone no.

Other PBX Extension (TIE with no PBX Code)

Other PBX Extension (TIE with PBX Code)

: Available

Feature Guide

33

 

 

1.1 Incoming Call Features

1.1.2.2Internal Call Block

Description

Internal calls can be restricted on a COS basis. Each COS of the caller can enable or disable this feature for each COS of the called party.

[Programming Example]

Called Party

Caller

COS 1 COS 2 COS 3

...

COS 1

COS 2

COS 3

:

:

:

:

:

: Block

Explanation:

a)COS 1 can make calls to all extensions.

b)COS 2 can make calls to COS 1 only. (COS 2 cannot make calls to COS 2.)

c)COS 3 can make calls to COS 3 only.

COS 1

Extn. 100

Extn. 101

COS 2

 

 

 

COS 3

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Extn. 102

Extn. 103

Extn. 104

Extn. 105

Extn. 106

Conditions

Restricted extension numbers cannot be the parameter of the feature settings (e.g., Walking Extension).

All extensions can make an Operator Call (2.2.5 Operator Features) regardless of the Internal Call Block.

34 Feature Guide

1.1 Incoming Call Features

This feature can also restrict calling a doorphone from an extension on a COS of the extension and a COS of the doorphone port basis. Each doorphone port can be assigned a COS. ( 1.16.1 Doorphone Call)

Feature Guide

35

 

 

1.1 Incoming Call Features

1.1.3Incoming Call Indication Features

1.1.3.1Incoming Call Indication Features—SUMMARY

Description

Incoming calls are indicated by various methods as follows:

Type

Feature

Description

Details in

 

 

 

 

Ring Tone

Ring Tone

A telephone rings when receiving a call. The

• 1.1.3.2

 

Pattern

ring tone patterns can be changed for each

Ring Tone

 

Selection

incoming call type.

Pattern

 

 

 

Selection

 

 

 

 

Voice-calling

Alternate

A PT user can select to receive intercom

• 1.5.3

 

Receiving—

calls by ring tone or by voice, through

Intercom

 

Ring/Voice

personal programming.

Call

 

 

 

 

LED

LED Indication

The light shows line conditions with a variety

• 1.19.3

(LED: Light

 

of light patterns.

LED

Emitting

 

 

Indication

Diode)

 

 

 

 

 

 

 

Display

Display

The display shows the caller’s information.

• 1.19.4

(Caller’s

Information

 

Display

Information)

 

 

Information

 

 

 

 

External Pager

Trunk Answer

The external pager sends a ring tone when

• 1.16.3

 

from Any

receiving a call.

Trunk

 

Station

 

Answer

 

(TAFAS)

 

From Any

 

 

 

Station

 

 

 

(TAFAS)

 

 

 

 

Tone/Voice

Call Waiting

A busy extension hears a tone, or voice from

• 1.1.3.3

during a

 

the handset/built-in speaker indicating that

Call Waiting

Conversation

 

another incoming call is waiting.

 

 

 

 

 

36 Feature Guide

1.1 Incoming Call Features

1.1.3.2Ring Tone Pattern Selection

Description

A ring tone pattern can be selected for each incoming call type on a Ring Tone Pattern Table basis, which can be assigned for each extension.

[Ring Tone Patterns]

1 280 ms

Single

Double

Triple

S-Double

[Programming Example of Ring Tone Pattern Table]

There are a specified number of programmable tables each of which allows the assignment of ring tone patterns for the following incoming call types:

For trunk calls (including trunk call hold recalls) and doorphone calls, select ring tone patterns on a trunk group or a doorphone port basis.

Table

Intercom

Trunk Call/Hold

 

Doorphone Call

Timed

Call

 

 

Recall

 

 

Call/Hold

 

 

 

 

 

 

LCS

No.

 

 

 

 

 

 

 

 

Reminder

Back

Recall

TRG1

 

TRG2

...

Port 1

Port 2

...

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

1

Double

Single

 

 

 

 

Single

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

2

Single

Double

 

 

 

 

Double

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

:

:

 

:

 

:

 

:

:

:

:

:

:

:

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Each extension can select one of the tables.

Conditions

"PT Ring off Setting" can be enabled or disabled through system programming. If disabled, PT users cannot set the ring off.

Feature Guide

37

 

 

1.1 Incoming Call Features

1.1.3.3Call Waiting

Description

Used to inform a busy extension that another incoming call is waiting. The busy extension user can answer the second call by disconnecting the current call or placing it on hold.

The following notification method can be assigned for each extension depending on the call waiting and the telephone type:

a)Call Waiting Tone: Tone from the handset or built-in speaker

b)OHCA: Voice from the built-in speaker

c)Whisper OHCA: Voice from the handset

d)Off: No notification.

Call Type

Notification Method

 

 

DPT

Other Telephone

 

 

 

 

Intercom Call

Call Waiting tone/OHCA/

Call Waiting tone/Off

 

Whisper OHCA/Off

 

 

 

 

Trunk Call*

Call Waiting tone/Off

 

 

 

 

*: Including a doorphone call, call via an incoming call distribution group, and a transferred trunk call from another extension.

This feature is also known as Busy Station Signalling (BSS).

Conditions

Call Waiting call for an extension in a VM group (DPT/DTMF) is not available.

Data Line Security

Setting Data Line Security cancels the Call Waiting setting. ( 1.10.5 Data Line Security)

Call Waiting Tone

A PT user can hear different Call Waiting tones for trunk call and intercom call if "Tone 2" has been selected through personal programming (Call Waiting Tone Type Selection). If "Tone 1" has been selected, the same Call Waiting tone will be heard for both trunk call and intercom call.

All Call Waiting tone patterns have a default ( 4.2.1 Tones/Ring Tones).

Caller Information

With the Call Waiting tone, the caller’s information flashes on the display for five seconds at 15-second intervals.

Call Waiting from the Telephone Company

Besides the Call Waiting service within the PBX, the Call Waiting tone offered by an analogue line from your telephone company informs the extension user of another incoming trunk call that is waiting. He can answer the second call by disconnecting the current call or placing it on hold. For details, consult your telephone company.

Call Waiting Caller ID (Visual Caller ID) (KX-TDA30/KX-TDA100/KX-TDA200 only):

With the Call Waiting tone offered by an analogue line from the telephone company, the Caller ID number can be received and flash on the display twice for five seconds at 15second intervals.

38 Feature Guide

1.1 Incoming Call Features

Feature Guide References

1.7.4 Second Call Notification to Busy Extension

User Manual References

User Manual

1.4.4 Answering Call Waiting

1.7.3 Receiving Call Waiting (Call Waiting/Off-hook Call Announcement [OHCA]/Whisper

OHCA)

3.1.2 Settings on the Programming Mode

Feature Guide

39

 

 

1.2 Receiving Group Features

1.2Receiving Group Features

1.2.1Idle Extension Hunting

Description

If a called extension is busy or in DND mode, Idle Extension Hunting redirects the incoming call to an idle member of the same idle extension hunting group, which can be programmed through system programming ( Idle Extension Hunting Group Member [681]). Idle extensions are automatically searched according to a preprogrammed hunting type ( Idle Extension Hunting Type [680]).

This feature is also known as Station Hunting.

Type

Description

Circular Hunting An idle extension is searched for in the order specified in the idle extension hunting group in a circular way.

Incoming call

Extn.

Busy

Extn.

Extn.

Extn.

 

 

 

Assigned order

 

 

 

Terminated Hunting An idle extension is searched for in the order specified in the idle extension hunting group until reaching the last assigned extension.

Incoming call

Busy

Extn. Extn. Extn.

Extn.

Assigned order

Conditions

Idle Extension Hunting applies to:

Intercom, trunk, and doorphone calls to a single destination.

An extension user can belong to only one idle extension hunting group.

40 Feature Guide

1.2 Receiving Group Features

If all the searched extensions are busy:

The PBX redirects the call to an overflow destination which can be assigned for each idle extension hunting group and each time mode (day/lunch/break/night) ( 2.2.4 Time Service).

[Available Destination]

Destination

Availability

Wired Extension (PT/SLT/ISDN Extension/T1-OPX)

PS

Incoming Call Distribution Group

PS Ring Group

VM Group (DTMF/DPT)

External Pager (TAFAS)

DISA

Analogue/ISDN Remote Maintenance

Idle Line Access no. + Phone no.

Trunk Group Access no. + Trunk Group no. +

Phone no.

Other PBX Extension (TIE with no PBX Code)

Other PBX Extension (TIE with PBX Code)

FWD/DND Mode

While searching for an idle extension within an idle extension hunting group, any extension which has set FWD—All Calls or DND feature will be skipped, and the call will go to the next extension in the group.

Feature Guide References

1.3.1 Call Forwarding (FWD)/Do Not Disturb (DND)

Feature Guide

41

 

 

1.2 Receiving Group Features

1.2.2Incoming Call Distribution Group Features

1.2.2.1Incoming Call Distribution Group Features—SUMMARY

Description

An incoming call distribution group is a group of extensions programmed through system programming ( Incoming Call Distribution Group Member [620]). An incoming call distribution group receives calls directed to the group. Each incoming call distribution group has a floating extension number.

Incoming calls directed to an incoming call distribution group are distributed to the member extensions in the group using a distribution method. When a preprogrammed number of extensions in the group are busy, the incoming calls can wait in a queue.

Each incoming call distribution group and member extensions can be programmed as desired to handle incoming calls. Calls to the group can be monitored by an extension assigned as a supervisor (supervisor extension).

Programming Item Example for Incoming Call Distribution Group 1 with Diagram

A through F in the table are described in the following diagram.

A

 

 

B

C

D

E

F

 

 

 

 

 

Group

Floating

Group

Distribution

Max. No. of

Queuing

Hurry-up

Overflow

 

 

 

*8

Tenant

Busy

Call

Overflow Destination

No.

Extn. No.*1

Name*2

Method*3

Extensions*4

Capacity*5

Level*6

Time*7

Day

...

...

Night

No.*9

1

290

Sales

Ring

3

5

3

60

100

...

...

100

1

2

291

Engineering

UCD

Max.

11

8

90

200

...

...

200

5

3

 

 

 

 

 

 

 

 

 

 

 

 

:

 

 

 

 

 

 

 

 

 

 

 

 

*1:

*2:

*3:

*4:

*5:

*6:

*7:

*8:

*9:

Incoming Call Distribution Group Floating Extension Number [622]

Incoming Call Distribution Group Name [623]

Incoming Call Distribution Group Distribution Method [624]

Maximum Number of Agents [632]

Queuing Call Capacity [628]

Queuing Hurry-up Level [629]

Overflow Time [626]

Destination for Overflow Time Expiration [625]/Destination When All Busy [627] Tenant number is required to determine the time mode (day/lunch/break/night) ( 2.2.4 Time Service) and the music source (for Music on Hold) for each group.

42 Feature Guide

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

1.2 Receiving Group Features

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Calls arriving at incoming call

 

 

 

 

 

 

 

 

 

 

 

 

 

 

distribution group 1.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

F Overflow Feature

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

9

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

8

 

 

 

a) Sends a busy tone (Busy on Busy), or

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

b) Redirects to the overflow destination.

 

 

 

 

 

 

 

 

 

 

 

 

 

7

 

 

 

 

 

 

 

 

 

 

 

 

 

D Queuing Feature

 

 

 

 

 

 

 

6

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

5

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Five calls are

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

waiting in a queue.

 

 

 

 

 

4

 

 

 

E Manual Queue Redirection *10

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

The longest waiting call in a queue

 

 

B Group Call Distribution

 

 

3

 

 

 

can be redirected to the overflow

 

 

 

 

 

 

 

Calls are distributed by the

2

 

 

 

destination by pressing the Hurry-up

 

 

 

 

 

 

button. The button shows the Hurry-

 

 

 

assigned method.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

1

 

 

 

up status.

 

 

 

 

 

 

(Only three extensions

 

 

 

 

 

 

 

 

 

[agents] can answer the

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

call for C Busy on Busy.)

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

*11

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Supervisor Extension

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Extn.

 

 

 

Extn.

 

Extn.

 

 

Extn.

 

Extn.

 

 

Extn.

 

Extn.

 

 

100

 

 

 

101

 

 

 

102

 

 

103

 

 

104

 

105

 

 

105

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Monitors or controls the

A Incoming Call

 

 

 

Log-in

Log-out *12

incoming call distribution

Distribution Group 1

 

 

 

 

 

 

(Floating extension no.: 290,

 

 

 

 

 

 

group status.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Name: Sales)

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

*10:

 

1.2.2.3 Queuing Feature

 

 

 

 

 

 

 

 

 

 

 

 

 

*11:

 

1.2.2.7 Supervisory Feature

 

 

 

 

 

 

 

 

 

 

 

 

 

*12:

 

1.2.2.6 Log-in/Log-out

 

 

 

 

 

 

 

 

 

 

 

 

 

1.Group Call Distribution [ 1.2.2.2 Group Call Distribution] Incoming calls are distributed using one of the following methods:

Distribution Method

Description

 

 

Uniform Call

Calls go to a different extension uniformly each time a call

Distribution (UCD)

is received.

 

 

Priority Hunting

An idle extension is searched in the specified order.

 

 

Ring

All extensions in the incoming call distribution group ring

 

simultaneously.

 

 

2.Queuing Feature [ 1.2.2.3 Queuing Feature]

If a preprogrammed numbers of extensions in an incoming call distribution group are busy, a preprogrammed number of additional calls can wait in a queue.

While calls are waiting in the queue, an outgoing message (OGM) or Music on Hold can be sent to the waiting callers.

3.VIP Call [ 1.2.2.4 VIP Call]

It is possible to assign a priority to incoming call distribution groups so that an incoming

Feature Guide

43

 

 

1.2 Receiving Group Features

call can be received from the groups in priority order.

4.Overflow Feature [ 1.2.2.5 Overflow Feature]

A call is redirected to a preprogrammed destination when it cannot be answered or queued (Intercept Routing—Overflow in an Incoming Call Distribution Group). It is also possible to send a busy tone (Busy on Busy) or disconnect the line.

5.Incoming Call Distribution Group Controlling Feature

Feature

Description

Details in

 

 

 

Log-in/Log-out

Member extensions can join the group to

• 1.2.2.6 Log-

 

 

handle calls (Log-in) or leave the group

in/Log-out

 

 

for a break (Log-out).

 

 

 

They can leave the group temporarily

 

 

 

when they are away from their desks, to

 

 

 

prevent calls being sent to their

 

 

 

extensions.

 

 

 

 

 

Supervisory

Incoming

The supervisor extension can monitor

• 1.2.2.7

Feature

Call Queue

various information about the incoming

Supervisory

 

Monitor

calls for each incoming call distribution

Feature

 

 

group on his display.

 

 

 

 

 

 

Log-in/Log-

Monitor: The supervisor extension can

 

 

out Monitor

monitor the log-in/log-out status of the

 

 

and Remote

group members.

 

 

Control

Remote Control: The supervisor

 

 

 

extension can change the status of the

 

 

 

members.

 

 

 

 

 

Conditions

One extension can belong to multiple incoming call distribution groups.

ICD Group button

An Incoming Call Distribution (ICD) Group button can be assigned on a flexible button for each incoming call distribution group. It receives the incoming calls to the group.

One extension can have more than one ICD Group button of the same or different incoming call distribution groups (Multiple ICD Group). If all ICD Group buttons in the same incoming call distribution group are occupied, the next incoming call will be held in a queue or will overflow. If the ICD Group button is not assigned, incoming calls will arrive at the INTERCOM or CO button.

Even though an extension can have an ICD Group button for an incoming call distribution group that the extension has not been programmed to be included through system programming ( Incoming Call Distribution Group Member [620]), the ICD Group button will not receive calls to that group.

Group FWD

The FWD feature can be assigned on an incoming call distribution group basis.

COS for Incoming Call Distribution Groups

Each incoming call distribution group is assigned a COS number. Group FWD to an outside party can be enabled or disabled for each COS. The COS for incoming call distribution groups is also used for the Internal Call Block feature; when an extension user calls an incoming call distribution group, the PBX checks the COS of the calling extension against the COS of the incoming call distribution group ( 1.1.2.2 Internal Call Block).

44 Feature Guide

1.2 Receiving Group Features

Feature Guide References

1.3.1.2 Call Forwarding (FWD)

1.19.2 Flexible Buttons

Feature Guide

45

 

 

1.2 Receiving Group Features

1.2.2.2Group Call Distribution

Description

The Incoming calls directed to an incoming call distribution group are distributed to the member extensions using the distribution method until a preprogrammed number of extensions (agents) ( Maximum Number of Agents [632]) are available to accept a call. When incoming calls exceed the number, the calls enter a queue ( 1.2.2.3 Queuing Feature).

1.Distribution Method

There are three distribution methods which can be assigned to each incoming call distribution group ( Incoming Call Distribution Group Distribution Method [624]).

Distribution

Description

Method

Uniform Call Calls go to a different extension uniformly each time a call is Distribution received. Extensions are hunted in a circular way in the

(UCD) preprogrammed order for the group, starting at the extension after the extension which received the last call.

Extn.

Extn.

Extn.

Extn.

A

B

C

D

Received

Starts searching from

 

the last call.

extn. B. (Skips extn. A.)

 

Priority Hunting An idle extension is searched for using the preprogrammed order for the group.

1st Priority

2nd Priority

3rd ....

 

 

 

 

Extn.

 

 

 

Extn.

 

 

 

Extn.

 

 

 

Extn.

 

A

 

 

 

B

 

 

 

C

 

 

 

D

Always starts searching from the first assigned extension.

Ring

All extensions in the group ring simultaneously.

 

Delayed Ringing:

 

 

 

 

 

 

 

 

 

 

 

Delayed ringing or no ringing can be programmed for each

 

extension in the group (

Incoming Call Distribution Group

 

Delayed Ringing [621]). The call can be answered by pressing the

 

flashing button even if no ring or a delayed time is set.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Extn.

 

Extn.

 

Extn.

 

 

Extn.

 

 

 

A

 

B

 

C

 

 

D

 

 

Rings immediately simultaneously.

Delayed Ringing:

 

 

 

 

 

 

 

 

 

 

 

Rings after a

 

 

 

 

 

 

 

 

 

 

 

specified time delay.

46 Feature Guide

1.2 Receiving Group Features

2.Call Waiting for Incoming Call Distribution Group (Group Call Waiting)

When there are no available extensions in an incoming call distribution group, the group members can receive the Call Waiting tone. To use this feature:

Select the Group Call Waiting mode through system programming. This determines the distribution method for waiting calls.

Member extensions must assign the Call Waiting mode individually, or they will not be notified. ( 1.1.3.3 Call Waiting)

[How the Group Call Waiting Feature Activates]

Programming Conditions

 

 

Result

 

 

 

 

 

 

Group Call

Group Call

 

 

Group Call Waiting

Capable

Waiting Mode

Distribution Method

 

 

Distribution Method

Telephone

 

 

 

 

 

 

Distribution

UCD

 

 

UCD

PT/PS with idle

 

 

 

Priority Hunting

 

 

Priority Hunting

ICD Group button

 

 

 

 

 

 

 

 

 

 

Ring

 

 

Not available*

Any telephone

 

 

 

All

UCD/Priority Hunting/

 

 

Ring

 

 

Ring

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

*: Incoming calls enter the queue immediately. Member extensions do not receive the Call Waiting tone.

[Example]

Group Call Waiting mode: All

Group call distribution method

All extensions hear the Call

for idle extensions: UCD

Waiting tone (Ring).

[ICD Group Button for Group Call Waiting]

The way that the Group Call Waiting feature works depends on the Group Call Waiting Distribution method as follows:

a)Ring: The Group Call Waiting feature activates for all busy member extensions (even when the extensions do not have ICD Group buttons) simultaneously for only one incoming call — additional calls will wait in a queue.

b)UCD/Priority Hunting: The Group Call Waiting feature activates on an idle ICD Group button located on busy member extensions in a certain order. (This order depends on the type: UCD or Priority Hunting.) Calls will arrive at idle buttons until all ICD Group buttons are occupied — additional calls will wait in a queue.

Note

In the method b), if an extension has one or more ICD Group buttons for an incoming call distribution group and all the ICD Group buttons on the extension are occupied, the Group Call Waiting feature for the group will not work at the extension.

Feature Guide

47

 

 

1.2 Receiving Group Features

Incoming Call

 

Incoming Call

 

Distribution

3

Distribution

 

Group 1

Group 2

 

(Floating

2

(Floating

1

extension

extension

 

 

no.: 200)

 

no.: 300)

 

ICD Group 200 (Call Waiting)

ICD Group 200 (Call Waiting)

ICD Group 300 (Answering the Call)

3.No Reply Redirection (UCD or Priority Hunting Method)

If a call received at a member extension is not answered within a preprogrammed time period (No Answer time), the call will be redirected to the next member extension. If there is no idle group member, the call queues at target extension until a group member becomes available.

Conditions

FWD/DND Extension

System programming for each incoming call distribution group is required to skip or ring the extension which has FWD or DND feature set. If it rings, the FWD/DND settings are ignored. ( 1.3.1 Call Forwarding (FWD)/Do Not Disturb (DND))

Group Call Waiting feature cannot be used with the VIP Call feature ( 1.2.2.4 VIP Call) and/or Wrap-up feature ( 1.2.2.6 Log-in/Log-out). Because to use the VIP Call feature and/or Wrap-up feature, Call Waiting mode on each extension should be off.

48 Feature Guide

1.2 Receiving Group Features

1.2.2.3Queuing Feature

Description

When a preprogrammed number of extensions ( Maximum Number of Agents [632]) in an incoming call distribution group are busy, additional incoming calls can wait in a queue. The number of calls which can be in the waiting queue is programmable ( Queuing Call Capacity [628]).

While calls are waiting in the queue, the calls are handled by the Queuing Time Table ( Queuing Time Table [630]), which can be assigned for each time mode (day/lunch/break/night) ( 2.2.4 Time Service). Each Queuing Time Table has a specified number of sequences. The following procedures are provided to make up a Queuing Time Table:

[Procedure Table]

 

Command

 

 

 

Description

 

 

 

Condition

 

 

 

 

 

 

 

 

 

 

 

 

 

 

OGM a

 

An outgoing message (OGM) a

 

After the outgoing message (OGM),

 

 

 

 

 

(01–64 [with the KX-TDA100/KX-

Music on Hold will be sent and redirects

 

 

 

 

 

TDA200] or 01–32 [with the KX-

to the next sequence.

 

 

 

 

 

 

 

TDA15/KX-TDA30]) is sent to the

 

 

 

 

 

 

 

 

 

 

caller.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

b ×

5 s

 

Puts the caller in the waiting

 

If an outgoing message (OGM) has not

 

 

 

 

 

queue for b (01–16) × 5 seconds.

been sent to the caller, the caller hears

 

 

 

 

 

 

 

 

 

 

 

a ringback tone.

 

 

 

 

 

 

 

 

 

 

 

 

 

If an outgoing message (OGM) has

 

 

 

 

 

 

 

 

 

 

 

been sent to the caller, the caller hears

 

 

 

 

 

 

 

 

 

 

 

Music on Hold.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Sequence c

 

Redirects to sequence c (01–16).

None

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Overflow

 

Redirects to overflow destination.

None

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Disconnect

 

Disconnects the line.

 

None

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

None

 

Redirects to the next sequence.

 

If assigned on sequence 01, the

(No command)

 

 

 

 

 

 

 

Queuing Time Table will not be

 

 

 

 

 

 

 

 

 

 

 

activated.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

[Programming Example of Queuing Time Table]

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Queuing

 

 

 

 

Sequence*1

 

 

 

 

Time

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Sequence

 

Sequence

Sequence

 

Sequence

 

 

Sequence

 

 

Table

 

 

 

 

...

 

 

No.

 

01

 

 

02

03

 

 

04

 

16*2

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

01

 

OGM 01

 

6 × 5 s

OGM 03

 

Overflow

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

02

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

03

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

:

 

:

 

 

 

:

:

 

 

:

 

:

:

 

 

 

 

 

 

 

 

 

 

 

 

 

*1:

Sequences in Queuing Time Table [631]

 

 

 

 

 

 

*2: The call will be disconnected if the destination is not determined after sequence 16.

Feature Guide

49

 

 

1.2 Receiving Group Features

Explanation for Queuing Time Table 01:

The call queues.

Conditions

Sequence 01

OGM 01 is sent.

Thank you for calling Panasonic. The department you are calling is busy. Please hold the line. We will answer your call shortly.

Queuing Time Table 01

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Sequence 02

 

 

 

Sequence 03

 

Sequence 04

 

 

 

Overflow

Music on Hold

 

 

OGM 03 is sent.

 

 

Redirects to

 

 

 

destination

is sent for 30

 

 

 

 

 

 

 

the overflow

 

 

 

answers.

 

 

 

We are sorry to

 

 

 

 

 

 

seconds.

 

 

 

 

 

destination.

 

 

 

 

 

 

 

 

 

 

 

 

keep you holding.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

The department

 

 

 

 

 

 

 

 

 

 

 

is still busy. We

 

 

 

 

 

 

 

 

 

 

 

are transferring

 

 

 

 

 

 

 

 

 

 

 

you to the

 

 

 

 

 

 

 

 

 

 

 

operator.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

The call is connected to the member extension as soon as the extension becomes available.

If the call is transferred to the incoming call distribution group and is handled by the Queuing Time Table:

Transfer Recall will not occur even if the Transfer Recall time expires.

Manual Queue Redirection

It is possible to redirect the longest waiting call in a queue to the overflow destination by pressing the Hurry-up button. (When the call is already ringing on any extension, the call is not redirected.)

This feature is also known as Hurry-up Transfer.

Hurry-up Button

A flexible button can be customised as the Hurry-up button. The number of calls queuing before Manual Queue Redirection may be performed is programmable ( Queuing Hurryup Level [629]). The button shows the current status as follows:

Light Pattern

Calls in the Waiting Queue

 

 

Off

No queued call

 

 

Red on

At or under the assigned number for Hurry-up

 

 

Rapid red flashing

Over the assigned number for Hurry-up

 

 

Feature Guide References

1.2.2.5 Overflow Feature

1.19.2 Flexible Buttons

User Manual References

User Manual

1.8.3 Forwarding a Waiting Call (Manual Queue Redirection)

50 Feature Guide

+ 330 hidden pages