Peerless Industries KX-TDA200, KX-TDA30, KX-TDA100, KX-TDA15 User Manual

Hybrid IP-PBX

Feature Guide

KX-TDA15/KX-TDA30

Model KX-TDA100/KX-TDA200

Thank you for purchasing the Panasonic KX-TDA15/KX-TDA30/KX-TDA100/KX-TDA200, Hybrid IP-PBX. Please read this manual carefully before using this product and save this manual for future use.

KX-TDA15/KX-TD A30/KX-TDA100/KX-TD A200: V ersion 1.1

Introduction

About this Feature Guide

This Feature Guide is designed to serve as an overall feature reference for the Panasonic Hybrid IP-PBX. It explains what this PBX can do, and how to obtain the most out of its many features and facilities.

This manual contains the following sections:

Section 1, Call Handling Features

Provides details about the call handling features.

Section 2, System Configuration and Administration Features

Provides details about the system configuration and administration features.

Section 3, Programming

Provides system programming instructions.

Section 4, Appendix

Provides tables listing capacity of system resources, and tones and ring tones. It also provides the list of abbreviations.

Index

Provide feature titles, important words to help you access the required information easily.

Terms used in this Feature Guide

Installation Manual References

The required installation instruction titles described in the Installation Manual are noted f or your reference.

Feature Guide References

The related feature titles described in this Feature Guide are noted for your reference.

User Manual References

The operation required to implement the feature described in the User Manual is noted for your reference.

Abbreviations

There are many abbreviations used in this manual (e.g., "PT" which stands for proprietary telephone). Please refer to the list in this manual ( 4.3 List of Abbreviations) for the meaning of each abbreviation.

About the other manuals

Along with this Feature Guide, the following manuals are available to help you install, and use this PBX:

2 Feature Guide

Installation Manual

Changed from: The KX-TDA30E, the KX-TDA30NE, the KX-TDA30GR, and the  KX-TDA30CE are designed to interwork with the:

Provides instruct ion s for installing the hardware and mai nte nan ce of the PBX .

User Manual

Provides operating instructions for end users using PTs, SLTs, PSs, or DSS Consoles.

The KX-TDA15E/KX-TDA30E, the KX-TDA15NE/KX-TDA30NE, the KX-TDA15GR/KXTDA30GR, and the KX-TDA30CE are designed to interwork with the: Analogue Public Switched Telephone Network (PSTN) of a European country Pan-European Integrated Services Digital Network (ISDN) using ISDN basic rate access

The KX-TDA100E/KX-TDA200E, the KX-TDA100NE/KX-TDA200NE, the KX-TDA100GR/ KX-TDA200GR, and the KX-TDA100CE/KX-TDA200CE are designed to interwork with the: Analogue Public Switched Telephone Network (PSTN) of a European country Pan-European Integrated Services Digital Network (ISDN) using ISDN basic rate access Pan-European Integrated Services Digital Network (ISDN) using ISDN primary rate access ONP 2048 kbit/s digital structured leased lines (D2048S)

We, Panasonic Communications Co., Ltd./Panasonic Communications Company (U.K.) Ltd., declare that this equipment is in compliance with the essential requirements and other relevant provisions of Directive 1999/5/EC. If you would like to receive a copy of the original Declaration of Conformity of our products whic relates to the R&TTE, please visit our web address:

http://doc.panasonic.de

Trademarks

• Microsoft and Windows are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries.

• Intel and Pentium are trademarks or registered trademarks of Intel Corporation or its subsidiaries in the United States and other countries.

• All other trademarks identified herein are the property of their respective owners.

• Screen shots reprinted with permission from Microsoft Corporation.

Notes

• There are some optional service cards, PTs, and features which are not available in some areas. Additionally, there are some optional service cards and features for the KX-TDA100/KX-TDA200 which are not available for the KX-TDA15/KX-TDA30, or vice versa. Please consult your certified Panasonic dealer for more information.

• Displays are described in English as samples.

• While all system programming can be performed through PC programming ( 2.3.1 PC Programming), PT programming can only cover a subset ( 2.3.2 PT Programming). In Section 1 Call Handling Features and Section 2 System Configuration and Administration Features, programming references such as " Date & Time [000]" indicate that system programming can be done by PT programming.

Feature Guide 3

For further details, please refer to the on-line help of the Maintenance Console (

3.2.1 Installing and Starting the Maintenance Console).

Feature Highlights

Networking Features

This PBX supports the following networking features:

TIE Line Service

A TIE line is a privately leased communication line between two or more PBXs, which provides cost effective communications between company members at different locations. ( 1.28.1 TIE Line Service)

Virtual Private Network (VPN)

VPN is a service provided by the telephone company . It uses an existing line as if it were a private line. ( 1.28.2 Virtual Private Network (VPN))

QSIG Network

QSIG is a protocol which is based on ISDN (Q.931) and offers enhanced PBX features in a private network. ( 1.28.3 QSIG Network)

Voice over Internet Protocol (VoIP) Network

The PBX can connect to another PBX via a private IP network. In this case, voice signals are converted into IP packets and sent through this network. ( 1.28.4 Voice over Internet Protocol (VoIP) Network)

Built-in Small Call Centre Features

An incoming call distribution group ( 1.2.2 Incoming Call Distribution Group Features) can be used as a small call centre with the following features:

Queuing Feature

When a preprogrammed number of extensions in an incoming call distribution group are busy, additional incoming calls can wait in a queue. While calls are waiting in the queue, the calls are handled by the Queuing Time Table, which can be assigned for each time mode (day/lunch/break/night). ( 1.2.2.3 Queuing Feature)

Log-in/Log-out

Incoming call distribution group members can join (Log-in) or leave (Log-out) the groups manually. While logged-in, a member extension can have a preprogrammed time period automatically for refusing calls after completing the last call (Wrap-up). ( 1.2.2.6 Login/Log-out)

VIP Call

It is possible to assign a priority to incoming call distribution groups. If an extension belongs to multiple groups and the extension becomes idle, queuing calls in the groups will be distributed to the extension in priority order. ( 1.2.2.4 VIP Call)

Computer Telephony Integration (CTI) Features

Connecting a personal computer (PC) to this PBX (via a DPT, or via a Server PC on a LAN) enables extension users to make use of advanced features by using the stored data in the PC or in the Server PC. ( 1.29.1 Computer Telephony Integration (CTI))

Voice Mail Features

This PBX supports Voice Processing Systems (VPS) with DTMF Integration as well as DPT (Digital) Integration. ( 1.23 Voice Mail Features)

4 Feature Guide

Parallelled Telephone Features

By connecting telephones in parallel, you can increase the number of telephones connected to the PBX without adding additional extension cards. ( 1.10.9 Parallelled Telephone)

Parallel Mode

An SL T can be connected to an APT or DPT which is connected to a Super Hybrid port of the PBX. The SLT shares the same extension number with the APT or DPT.

EXtra Device Port (XDP) Mode

An SL T can be connected to a DPT which is connected to a Super Hybrid port of the PBX. Unlike parallel mode, XDP mode allows each telephone to act as an independent extension with its own extension number.

Digital XDP

A DPT can be connected to another DPT which is connected to a DPT port or a Super Hybrid port of the PBX. Similar to XDP mode, each DPT acts as an independent extension with its own extension number.

Portable Station (PS) Features

PSs (e.g., KX-TD7590, KX-TD7690) can be connected to this PBX. It is possible to use the PBX features using the PS like a PT. A PS can also be used in parallel with a wired telephone (Wireless XDP Parallel Mode). In this case, the wired telephone is the main telephone and the PS is the sub telephone. ( 1.24 Portable Station (PS) Features)

PC Phone/PC Console Features

This PBX supports PC Phone and PC Console. These Panasonic CTI applications provide advanced features.

Feature Guide 5

Table of Contents

1 Call Handling Feat ures ............................. ... ................. .. ..............15

1.1 Incoming Call Features.................................. ......................... .. ...........................16

1.1.1 Incoming Trunk Cal l Feature s.. .. ............................................................................. 16

1.1.1.1 Incoming Trunk Call Features—SUMMARY.........................................................................................16

1.1.1.2 Direct In Line (DIL)...............................................................................................................................19

1.1.1.3 Direct Inward Dialling (DID)/Direct Dialling In (DDI).............................................................................21

1.1.1.4 Multiple Subscriber Number (MSN) Ringing Service...........................................................................24

1.1.1.5 Calling Line Identification (CLI) Distribution.........................................................................................27

1.1.1.6 Intercept Routing..................................................................................................................................29

1.1.1.7 Intercept Routing—No Destination.......................................................................................................32

1.1.2 Interna l C a ll Featur e s....... ... ................................................................................... 33

1.1.2.1 Internal Call Features—SUMMARY.....................................................................................................33

1.1.2.2 Internal Call Block................................................................................................................................34

1.1.3 Incoming Call In d ic a tion Features........ ... ............................................................... 36

1.1.3.1 Incoming Call Indication Features—SUMMARY..................................................................................36

1.1.3.2 Ring Tone Pattern Selection.................................................................................................................37

1.1.3.3 Call Waiting................................ ...... ............................................. ..... ...... ............................................38

1.2 Receiving Group Features................................................................................... 40

1.2.1 Idle Extensio n Hun ting ........................................................................................... 40

1.2.2 Incoming Call Distribution Group Features.............................................................42

1.2.2.1 Incoming Call Distribution Group Features—SUMMARY ....................................................................42

1.2.2.2 Group Call Distribution.........................................................................................................................46

1.2.2.3 Queuing Feature ..................................................................................................................................49

1.2.2.4 VIP Call................................................................................................................................................51

1.2.2.5 Overflow Feature..................................................................................................................................52

1.2.2.6 Log-in/Log-out......................................................................................................................................54

1.2.2.7 Supervisory Feature.................................... ...... ..... ............................................. ...... ...........................56

1.3 Call Forwarding (FWD)/Do Not Disturb (DND) Feat ures............................ ....... 58

1.3.1 Call Forwarding (FWD)/Do Not Disturb (DND)................................. .. .. .................. 58

1.3.1.1 Call Forwarding (FWD)/Do Not Disturb (DND)—SUMMARY...............................................................58

1.3.1.2 Call Forwa rdi ng (FWD).... ...... ..... ...... ............................................. ..... ...... ............................................61

1.3.1.3 Do Not Disturb (DND)..........................................................................................................................65

1.4 Answering Features............................................................................................. 66

1.4.1 Answering Features................................................................................................ 66

1.4.1.1 Answering Features—SUMMARY........................................................................................................66

1.4.1.2 Line Preference—Incoming..................................................................................................................67

1.4.1.3 Call Pickup........................................................ ..... ...... ...... ..... .............................................................68

1.4.1.4 Hands-free Answerback.......................................................................................................................69

1.5 Making Call Features ...........................................................................................70

1.5.1 Predialling............................................................................................................... 70

1.5.2 Automatic Extension Release................................................................................. 71

1.5.3 Intercom Call.......................................................................................................... 72

1.5.4 Tru n k C a ll Features .......... ... ................................................................................... 73

1.5.4.1 Trunk Call Features—SUMMARY........................................................................................................73

1.5.4.2 Emergency Call....................................................................................................................................74

1.5.4.3 Account Code Entry.............................................................................................................................75

1.5.4.4 Dial Type Selection................................................. ...... ...... ..... ...... .......................................................76

1.5.4.5 Reverse Circuit.....................................................................................................................................77

1.5.4.6 Pause Insertion ....................................................................................................................................78

1.5.4.7 Host PBX Access Code (Access Code to the Telephone Company from a Host PBX)....... ................79

1.5.4.8 Special Carrier Access Code...............................................................................................................81

1.5.5 Seizing a Line Features.......................................................................................... 82

1.5.5.1 Seizing a Line Features—SUMMARY..................................................................................................82

6 Feature Guide

1.5.5.2 Line Preference—Outgoing .................................................................................................................83

1.5.5.3 Trunk Access .......................................................................................................................................84

1.6 Memory Dialling Features....................................................................................86

1.6.1 Memory Dialling Features.......................................................................................86

1.6.1.1 Memory Dialling Features—SUMMARY.............................................................................................. 86

1.6.1.2 One-touch Dialling...............................................................................................................................88

1.6.1.3 KX-T7710 One-touch Dialling (KX-TDA100/KX-TDA200 only)............................................................ 89

1.6.1.4 Last Number Redial.............................................................................................................................90

1.6.1.5 Speed Dialling—Personal/System....................................................................................................... 91

1.6.1.6 Quick Dialling....................................................................................................................................... 92

1.6.1.7 Hot Line................................................................................................................................................ 93

1.7 Busy Line/Busy Party Features...........................................................................94

1.7.1 Automatic Callback Busy (C a m p - o n ) ............... .. ........................................ .. ... ........94

1.7.2 Executive Busy Override................. ........................................................................95

1.7.3 Call Monitor.............................................................................................................96

1.7.4 Second Call Notification to Busy Extension................................. ........................ ...97

1.7.4.1 Second Call Notification to Busy Extension—SUMMARY...................................................................97

1.7.4.2 Call Waiting Tone ................................................................................................................................. 99

1.7.4.3 Off-hook Call Announcement (OHCA)...............................................................................................100

1.7.4.4 Whisper OHCA..................................................................................................................................101

1.8 Toll Restriction (TRS)/Call Barring (Barring) Features....................................102

1.8.1 Toll Restriction (TRS)/Call Barring (Barring).........................................................102

1.8.2 Budget Management.............................................................................................107

1.8.3 Extension Lo ck..... .. ........................... .. .. ............. ... .. .......................... ... .. ............. ..108

1.8.4 Dial Tone Transfer........................................................... ......................................109

1.8.5 Walking COS...... ...................................................................................................110

1.8.6 Verified Code Entry......................................... ......................... .. ...........................111

1.9 Automatic Ro u te S el e c ti o n (ARS) Feature s ......... ........................... .. .. .............113

1.9.1 Automatic Route Sele c tion (ARS).........................................................................113

1.10 Conversation F e at ures ... ... .................................................................................118

1.10.1 Hands-free Operation ...........................................................................................118

1.10.2 Off-hook Monitor...................................................................................................119

1.10.3 Mute......................................................................................................................120

1.10.4 Headset Operation ................................................................................................121

1.10.5 Data Line Security.................................................................................................122

1.10.6 Flash/Recall/Terminate .........................................................................................123

1.10.7 Externa l Featur e Ac c e ss (E FA)........... .. .. .............. .. .. ........................... .. .. .............124

1.10.8 Trunk Call Limitation..............................................................................................125

1.10.9 Parallelled Telephon e............... .. ...........................................................................126

1.10.10 Calling Party Control (CPC) Signal Detection.......................................................129

1.11 Transferring Features.........................................................................................130

1.11.1 Call Transfer..........................................................................................................130

1.12 Hold in g Fe a tures.................................................................................................132

1.12.1 Call Hold ...............................................................................................................132

1.12.2 Call Park................................................................................................................134

1.12.3 Call Splitting..........................................................................................................135

1.12.4 Music on Hold ................. ......................................................................................136

1.13 Conference Features............................. ............................. .. ..............................137

1.13.1 Conference Features ............................................................................................137

1.13.1.1 Conference Features—SUMMARY....................................................................................................137

1.13.1.2 Conference........................................................................................................................................138

1.13.1.3 Privacy Release................................................................................................................................. 140

1.14 Paging Features.... ............................................. ........................ ........................ .141

Feature Guide 7

1.14.1 Paging .................................................................................................................. 141

1.15 Broadcasting Features (KX-TDA30/KX-TDA100/KX-TDA200 only) ................ 143

1.15.1 Broadcasting (KX-TD A30/KX-TDA100/KX-TDA200 only)........................ .. .......... 143

1.16 Optional Device Features.............................................. .................................... 146

1.16.1 Doorphone Call .................................................................................................... 146

1.16.2 Door Open.. ... .. ..................................................................................................... 148

1.16.3 Tru n k A nswer From Any Station (TAFAS)............................................................. 149

1.16.4 Background Music (BGM).................................................................................... 150

1.16.5 Outgoing Message (OGM)................................................................................... 151

1.16.6 Direct Inward System Access (DISA)................................................................... 153

1.17 Caller ID Features.................... ..................................................... ... .. ............. .. .. 160

1.17.1 Caller ID ............................................................................................................... 160

1.17.2 Incoming Call L og......... .. ...................................................................................... 165

1.18 Message Features.............................................................................................. 167

1.18.1 Message Waiting.................................................................................................. 167

1.18.2 Absent Message................................................................................................... 170

1.19 Proprietary Telephone (PT) Features ............................................................... 171

1.19.1 Fixed Buttons ....................................................................................................... 171

1.19.2 Flexible Buttons.................................................................................................... 174

1.19.3 LED Indication...................................................................................................... 177

1.19.4 Display Information............................................................................................... 180

1.20 Integrated Services Digital Network (ISDN) Service Features....................... 182

1.20.1 Integrated Services Digital Network (ISDN)......................................................... 182

1.20.1.1 Integrated Services Digital Network (ISDN)—SUMMARY............................................. ...... ...... ........182

1.20.1.2 Calling/Connected Line Identification Presentation (CLIP/COLP) .....................................................186

1.20.1.3 Advice of Charge (AOC) ....................................................................................................................188

1.20.1.4 Call Forwarding (CF)—by ISDN (P-MP)............................................. ...... ...... ..... ...... .........................189

1.20.1.5 Call Forwarding (CF)—by ISDN (P-P)...................................................... ..........................................191

1.20.1.6 Call Hold (HOLD)—by ISDN..............................................................................................................193

1.20.1.7 Call Transfer (CT)—by ISDN..............................................................................................................194

1.20.1.8 Three-party Conference (3PTY)—by ISDN........................................................................................195

1.20.1.9 Malicious Call Identification (MCID)...................................................................................................196

1.20.1.10 Completion of Calls to Busy Subscriber (CCBS)...............................................................................197

1.20.1.11 ISDN Extension................................ ............................................. ..... ...... ...... ....................................198

1.20.1.12 ISDN Service Access by Keypad Protocol.........................................................................................200

1.21 E1 Line Service Features (KX-TDA100/KX-TDA200 only)........ .. ..................... 201

1.21.1 E1 Line Service (KX-TDA100/KX-TDA200 only).......... .. ............................. ......... 201

1.22 T1 Line Service Features (KX-TDA100/KX-TDA200 only) ...............................203

1.22.1 T1 Line Service (KX-TDA100/KX-TDA200 only)....................... .. .........................203

1.23 Voice Mail Features ............................................................................................ 205

1.23.1 Voice Mail (VM ) G r ou p ......................................................................................... 205

1.23.2 Voice Mail DTMF In tegration ... .. ... ........................................................................ 208

1.23.3 Voice Mail DPT (Digital) Integratio n......... ............................................................. 215

1.24 Portable Station (PS) Features.......................................................................... 220

1.24.1 Portable Station (PS) Connection.........................................................................220

1.24.2 PS Ring Group..................................................................................................... 222

1.24.3 PS Directory......................................................................................................... 225

1.24.4 PS Feature Buttons.............................................................................................. 226

1.24.5 Wireless XDP Parallel Mode ................................................................................227

1.25 Administrative Information Output Features................................................... 230

1.25.1 Station Message Detail Recording (SMDR).................................. .. .....................230

1.25.2 Charge Meter ....................................................................................................... 236

8 Feature Guide

1.26 Extension Controlling Features............... ..........................................................239

1.26.1 Extension Personal Identification Number (PIN)...................................................239

1.26.2 Extension Feature Cle a r ........ .. .. ........................... .. .. ............. ... .. ..........................241

1.26.3 Walking E xt e n s io n......... ........................................................................................242

1.26.4 Timed Reminder ...................................................................................................243

1.26.5 Remote Extension Control by User.......................................................................244

1.27 Audible Tone Features........................................................................................245

1.27.1 Dial Tone...............................................................................................................245

1.27.2 Confirmation Tone.................................................................................................246

1.28 Networking Features................................................................................. .. ........247

1.28.1 TIE Line Service....................................................................................................247

1.28.2 Virtual Private Network (VPN)...............................................................................266

1.28.3 QSIG Network................. ......................................................................................268

1.28.3.1 QSIG Network—SUMMAR Y.................................................... ............................................. ............. 268

1.28.3.2 Calling/Connected Line Identification Presentation (CLIP/COLP) and Calling/Connected Name

Identification Presentation (CNIP/CONP)—by QSIG......................................................................... 270

1.28.3.3 Call Forwarding (CF)—by QSIG ........................................................................................................272

1.28.3.4 Call Transfer (CT)—by QSIG............................................................................................................. 274

1.28.3.5 Completion of Calls to Busy Subscriber (CCBS)—by QSIG..............................................................276

1.28.4 Voice over Internet Protocol (VoIP) Network.........................................................277

1.29 Computer Telephony Integration (CTI) Features................................ .. ............278

1.29.1 Computer Telephony Integration (CTI)..................................................................278

2 System Configuration a nd Adm ini s tra ti on Fe a ture s............... 281

2.1 System Configuration—Hardware.....................................................................282

2.1.1 Extension Port Con figuration ................................................................................282

2.2 System Configuration—Software......................................................................283

2.2.1 Class of Service (COS ). ..................................................... .. .. .............. .. .. .............283

2.2.2 Group....................................................................................................................284

2.2.3 Tenant Service......................................................................................................287

2.2.4 Time Service.........................................................................................................290

2.2.5 Operator Features.................................................................................................294

2.2.6 Manager Features................................ .................................................................295

2.3 System Data Control...........................................................................................297

2.3.1 PC Programming...................................................................................................297

2.3.2 PT Programming............. .. ........................... .. .. ............. ... .. ............. .. ... ............. .. ..300

2.3.3 Quick Setup...... ..................................................... .. .. ............. ... .. ............. .. .. .........302

2.3.4 Automatic Setup....................................................................................................303

2.3.5 Flexible Numbering /F ixed Nu mb e ring. .. ................................................................305

2.3.6 Floating Extension ................................................................................................310

2.3.7 Software Upgrading ...... .. .. .............. .. .. ............. .. ... .......................... .. ... ............. .. ..311

2.4 Fault Recovery/Diagnostics...............................................................................312

2.4.1 Power Failure Transfer (KX-TDA30/KX-TDA100/KX-TDA200 only)......................312

2.4.2 Po w er Failure Restart............................................................................................314

2.4.3 Local Alarm Information......... .. .............................................................................315

3 Programming Instructions......................................................... 317

3.1 Introduction.........................................................................................................318

3.1.1 Introduction ...........................................................................................................318

3.2 PC Programmin g...................... ...........................................................................319

3.2.1 Ins talling and Starting the Maintenance Console.................... ....................... .......319

3.3 PT Programmin g .................... .. .. ..................................................................... ....3 24

Feature Guide 9

3.3.1 Programming Ins tructions ....... ........................................ .. .. .............. .. .. ............... 324

3.3.2 Basic Programming.............................................................................................. 329

Date & Time [000]..............................................................................................................................329

System Speed Dialling Number [001]................................................................................................329

System Speed Dialling Name [002] ...................................................................................................329

Extension Number [003].......................................................... ...... ..... ................................................329

Extension Name [004]............................................ ............................................. ...... ..... ....................330

Extension Personal Identification Number (PIN) [005].......................................................................330

Operator Assignment [006]................................................................................................................330

Console Paired Telephone [007]........................................................................................................330

Absent Message [008].......................................................................................................................330

Charge Margin [010]..........................................................................................................................331

Charge Tax [011]................................................................................................................................331

Charge Rate per Unit [012]................................................................................................................331

3.3.3 System Programming........................................................................................... 332

Flexible Numbering [100]...................................................................................................................332

Time Service Switching Mode [101]...................................................................................................332

Time Service Starting Time [102] ......................................................................................................332

Idle Line Access (Local Access) [103]...............................................................................................333

System Password for Administrator—for PT Programming [110].......................................................333

System Password for User—for PT Programming [111]....................................................................333

Manager Password [112]...................................................................................................................333

Verified Code [120].............................................................................................................................333

Verified Code Name [121]..................................................................................................................333

Verified Code Personal Identification Number (PIN) [122].................................................................333

V e rified Code COS Number [123 ]......................................................................................................334

Decimal Point Position for Currency [130]..........................................................................................334

Currency [131]....................................................................................................................................334

Main Processing (MPR) Software Version Reference [190]...............................................................334

3.3.4 Time Programmin g............................................................................................... 335

Hold Recall Time [200]........................................... ............................................. ...... .........................335

Transfer Recall Time [201].......................... ...... ..... ...... ...... ..... ............................................. .. ............335

Intercept Time [203]...........................................................................................................................335

Hot Line Waiting Time [204]...............................................................................................................335

Automatic Redial Repeat Times [205]................................................................................................335

Automatic Redial Interval [206]..........................................................................................................335

Door Open Duration Time [207].........................................................................................................335

Call Duration Count Starting Time for LCOT [208].............................................................................336

DISA Delayed Answer Time [209]......................................................................................................336

DISA Trunk-to-Trunk Call Prolong Time [210]....................................................................................336

DISA Intercept Time [211]..................................................................................................................336

3.3.5 TRS/Barring/ARS Programming........................................................................... 337

TRS/Barring Override by System Speed Dialling [300]......................................................................337

TRS/Barring Denied Code [301] ........................................................................................................337

TRS/Barring Exception Code [302]....................................................................................................337

Special Carrier Access Code [303]....................................................................................................337

Emergency Number [304]..................................................................................................................337

ARS Mode [320]............................................................................................. ..... ...... .........................337

ARS Leading Number [321]...............................................................................................................338

ARS Routing Plan Table Number [322]..............................................................................................338

ARS Exception Number [325]....................................................... ..... ...... ...... ....................................338

ARS Routing Plan Time Table [330].............................................. ..... ...... ...... ..... ...............................338

ARS Routing Plan Table (1–16) [331–346]........................................................................................339

ARS Carrier Name [350]....................................................................................................................339

ARS Trunk Group for Carrier Access [351]........................................................................................339

ARS Removed Number of Digits for Carrier Access [352].................................................................339

ARS Carrier Access Code [353] ................................................... ..... ...... ...... ..... ...............................339

3.3.6 Tru n k P ro gram m in g .... .. ........................................................................................ 340

LCOT/BRI Trunk Connection [400].....................................................................................................340

10 Feature Guide

LCOT/BRI Trunk Name [401]............................................................................................................. 340

LCOT/BRI Trunk Group Number [402]............................................................................................... 340

LCOT/BRI Trunk Number Reference [409]........................................................................................341

LCOT Dialling Mode [410]..................................................................................................................341

LCOT Pulse Rate [411]......................................................................................................................341

LCOT DTMF Minimum Duration [412]...............................................................................................341

LCOT CPC Signal Detection Time—Outgoing [413]......................................................................... 341

LCOT CPC Signal Detection Time—Incoming [414]......................................................................... 341

LCOT Reverse Circuit [415]..................................................... ...... ...... ..... ...... ..... ..............................341

LCOT Pause Time [416].................................................................................................................... 342

LCOT Flash/Recall Time [417]...........................................................................................................342

LCOT Disconnect Time [418].............................................................................................................342

BRI Network Type [420]..................................................................................................................... 342

BRI DIL/DDI/MSN Selection [421]..................................................................................................... 342

BRI Subscriber Number [422]............................................................................................................ 342

BRI Layer 1 Active Mode [424]..........................................................................................................342

BRI Layer 2 Active Mode [425]..........................................................................................................343

BRI Configuration [426]......................................................................................................................343

BRI TEI Mode [427]...........................................................................................................................343

DIL 1:1 Destination [450]................................................................................................................... 343

DID Number [451].............................................................................................................................. 343

DID Name [452].................................................................................................................................344

DID Destination [453]......................................................................................................................... 344

Trunk Group Intercept Destination [470]............................................................................................ 344

Host PBX Access Code [471]............................................................................................................344

Extension-to-Trunk Call Duration [472]..............................................................................................344

Trunk-to-Trunk Call Duration [473]..................................................................................................... 344

DISA Silence Detection [475].............................................................................................................345

DISA Continuous Signal Detection [476]...........................................................................................345

DISA Cyclic Signal Detection [477].......................................... ............................................. ...... ....... 345

Caller ID Signal Type [490] (KX-TDA30/KX-TDA100/KX-TDA200 only)............................................345

Pay Tone Signal Type [491] (KX-TDA100/KX-TDA200 only).............................................................. 345

3.3.7 COS Programming................................................................................................346

Trunk Group Number [500]................................................................................................................ 346

TRS/Barring Level [501].....................................................................................................................346

Trunk Call Duration Limitation [502]................................................................................................... 346

Call Transfer to Trunk [503]................................................................................................................ 346

Call Forwarding to Trunk [504]...........................................................................................................346

Executive Busy Override [505]...........................................................................................................347

Executive Busy Override Deny [506] ................................................................................................. 347

DND Override [507]................................ ............................................. ..... ...... ...................................347

Account Code Mode [508].................................................................................................................347

TRS/Barring Level for System Speed Dialling [509] ..........................................................................347

TRS/Barring Level for Extension Lock [510]......................................................................................347

Manager Assignment [511]................................................................................................................347

Permission for Door Open Access [512]............................................................................................ 348

Time Service Manual Switching [514]................................................................................................ 348

Wireless XDP Parallel Mode for Paired Telephone [515]...................................................................348

Programming Mode Limitation [516]..................................................................................................348

3.3.8 Extension Pro gra mm ing........... ..................................................... .. .. ....................349

EXtra Device Port (XDP) Mode [600].................................................................................................349

Terminal Device Assignment [601].....................................................................................................349

Class of Service [602]............................. ..... ...... ...... ............................................ ...... ...... ... ............... 349

User Group [603]...............................................................................................................................349

Extension Intercept Destination [604]................................................................................................349

Call Forwarding—No Answer Time [605]........................................................................................... 349

CLIP/COLP Number [606]........................... ...... ...... ..... ............................................. ...... ..... ............. 350

Incoming Call Distribution Group Member [620]................................................................................ 350

Incoming Call Distribution Group Delayed Ringing [621]...................................................................350

Feature Guide 11

Incoming Call Distribution Group Floating Extension Number [622]..................................................350

Incoming Call Distribution Group Name [623]....................................................................................350

Incoming Call Distribution Group Distribution Method [624] ..............................................................350

Destination for Overflow Time Expiration [625]..................................................................................351

Overflow Time [626]...........................................................................................................................351

Destination When All Busy [627]........................................................................................................351

Queuing Call Capacity [628] ..............................................................................................................351

Queuing Hurry-up Level [629]............................................................................................................351

Queuing Time Table [630]..................................................................................................................352

Sequences in Queuing Time Table [631] ...........................................................................................352

Maximum Number of Agents [632].....................................................................................................352

User Groups of a Paging Group [640]................................................................................................352

External Pagers of a Paging Group [641]...........................................................................................352

User Groups of a Pickup Group [650]................................................................................................353

VM Group Floating Extension Number [660].....................................................................................353

Idle Extension Hunting Type [680]......................................................................................................353

Idle Extension Hunting Group Member [681] .....................................................................................353

PS Registration [690]......................................................... ..... ...........................................................354

PS Termination [691]......................................... ..... ...... ...... ............................................ ....................354

Personal Identification Number (PIN) for PS Registration [692].........................................................354

CS Status Reference [699] ................................................................................................................354

3.3.9 Resource/In t e rface Pro gra m m i n g......... ..................................................... ... .. ...... 355

External Pager Floating Extension Number [700]..............................................................................355

Music Source Selection for BGM (with the KX-TDA15/KX-TDA30)/BGM2 (with the KX-TDA100/KX-

TDA200) [710]....................................................................................................................................355

Music on Hold [711]...........................................................................................................................355

Music for Transfer [712]......................................................................................................................355

Doorphone Call Destination [720]......................................................................................................356

Doorphone Number Reference [729]....................................................... ...... ..... ...............................356

Outgoing Message (OGM) Floating Extension Number [730]............................................................356

Outgoing Message (OGM) Name [731].............................................................................................357

DISA Security Mode [732]..................................................................................................................357

3.3.10 SMDR & Maintenance Programming...................................................................358

RS-232C Paramete r—New Line Code [800]............................................ ...... ....................................358

RS-232C Parameter—Baud Rate [800].............................................................................................358

RS-232C Parameter—Word Length [800]..........................................................................................358

RS-232C Parameter—Parity Bit [800]................................................................................................358

RS-232C Paramete r—Stop Bit Length [800]..... ..... ...... ...... ............................................ ...... ...... ........358

External Modem Control [801]...........................................................................................................358

SMDR Page Length [802]..................................................................................................................358

SMDR Skip Perforation [803].............................................................................................................359

SMDR Outgoing Call Printing [804] ...................................................................................................359

SMDR Incoming Call Printing [805] ...................................................................................................359

Remote Programming [810]...............................................................................................................359

Modem Floating Extension Number [811]..........................................................................................359

ISDN Remote Floating Extension Number [812 ].......... ............................................. ..... ....................359

3.3.11 Card Programmin g ..... .. .. ...................................................................................... 360

Slot Card Type Reference [900].........................................................................................................360

Slot Card Deletion [901].....................................................................................................................360

Slot Card Reset [902].........................................................................................................................360

OPB3 Option Card Type Reference [910] (KX-TDA100/KX-TDA200 only)........................................360

OPB3 Option Card Deletion [911] (KX-TDA100/KX-TDA200 only)....................................................360

4 Appendix......................................................................................361

4.1 Capacity of System Resources......................................................................... 362

4.1.1 Capacity of System Resources ............................................................................ 362

4.2 Tones/Ring Tones....................................... .. ............................. .........................365

4.2.1 Tones/Ring Tones.............................. ........................... .. ...................................... 365

12 Feature Guide

4.3 List of A bbr eviations ............... ........................... .. ........................................ .. .. ..367

4.3.1 List of Abbreviations..............................................................................................367

4.4 Revision History..................................................................................................369

4.4.1 KX-TDA100/KX-TDA200 Version 1.1....................................................................369

4.4.2 KX-TDA30 Version 1.1 .... .. ....................................................................................3 71

Index .................................................................................................. 373

Feature Guide 13

14 Feature Guide

Section 1

Call Handling Features

Feature Guide 15

1.1 Incoming Call Features

1.1.1 Incoming Trunk Call Features

1.1.1.1 Incoming Trunk Call Features—SU MMA RY

Description

Incoming calls via a trunk (public line) are distributed to their destination using a suitable distribution feature.

1. Available Networking Type for Each Optional Trunk Card Type

Each trunk port of an optional trunk card can be assigned its networking type: Public, Private, or VPN (Virtual Private Network).

Trunk Card Type

Networking

Type

Channel Type

Public

(DIL/DID/

DDI/MSN)

LCOT

DID

LCOT

GCOT

DID

TIE (E & M)

OPX (EXTN.)

DR2

E & M-C E & M-P

E&M

BRI/PRI

Extension

QSIG-Master

QSIG-Slave

IP-GW

Note: : Enable (default), : Enable

*1 *2

1.28.1 TIE Line Service

1.28.2 Virtual Private Network (VPN)

Private

(TIE)*

* *

* * *

* *

* * *

Virtual Private

Network (VPN)*

16 Feature Guide

2. Distribution Feature

One of the following features can be assigned to each trunk port:

Feature Description Details in

1.1 Incoming Call Features

Direct In Line (DIL)

Direct Inward Dialling (DID)

Directs a call to a preprogrammed single destination (e.g., Operator).

Directs a call with a DID number from a DID line to a preprogrammed destination. DID is also known as Direct Dialling In (DDI).

• 1.1.1.2 Direct In Line (DIL)

• 1.1.1.3 Direct Inward Dialling (DID)/Direct Dialling In (DDI)

Multiple Subscriber Number (MSN) Ringing Service

Directs a call with an MSN from an ISDN line to a preprogrammed destination.

• 1.1.1.4 Multiple Subscriber Number (MSN) Ringing Service

3. Destination Change with the Caller’s Identification Number

The Calling Line Identification (CLI) Distribution feature works in conjunction with the DIL/ DID/DDI/MSN features.

Feature Description Details in

Calling Line Identification (CLI) Distribution

Directs a call to a CLI destination if the caller’s identification number has been assigned to the Caller ID Table.

• 1.1.1.5 Calling Line Identification (CLI) Distribution

4. Available Distribution Feature for Each Optional Trunk Card Type

Trunk

Feature

Card Type

LCOT

Channel Type

DID

* *

LCOT

GCOT

DID

TIE (E & M)

DR2

E & M-C E & M-P

E&M

BRI PRI

Note: : Enable (default), : Enable

CO CO

* * *

DID/DDIDIL

* *

MSN

Feature Guide 17

1.1 Incoming Call Features

5. Available D estination

Wired Extension (PT/SLT/ISDN Extension/T1-OPX) PS Incoming Call Distribution Group PS Ring Group VM Group (DTMF/DPT) External Pager (TAFAS) DISA Analogue/ISDN Remote Maintenance Idle Line Access no. + Phone no.

Trunk Group Access no. + Trunk Group no. + Phone no.

Destination Availability

Other PBX Extension (TIE with no PBX Code) Other PBX Extension (TIE with PBX Code)

6. Intercept Routing

After distribution, the following features may be required.

Feature Description Details in

Intercept Routing

No Answer (IRNA)

If a called party does not answer a call within a preprogrammed time period (Intercept time), it is redirected to the preprogrammed destination.

Busy/DND If a called party is busy or in DND mode, the

call is redirected to the preprogrammed destination.

No Destination

If a destination is not assigned, the call is redirected to the operator.

• 1.1.1.6 Intercept Routing

• 1.1.1.7 Intercept Routing—No Destination

18 Feature Guide

1.1.1.2 Direct In Line (DIL)

Description

Provides automatic direction of an incoming trunk call to a preprogrammed destination. Each trunk has a destination for each time mode (day/lunch/break/night).

[Method Flowchart]

1.1 Incoming Call Features

A trunk call is received.

Does the call have its CLI* information and is CLI mode enabled for the trunk and the time mode?

Yes

CLI works.

Yes

The call is routed to the CLI destination.

*: Calling Line Identification (CLI) Distribution: If the CLI routing is enabled and the caller's identification number is assigned in the Caller ID Table, the call will not be routed to the DIL destination, but routed to the CLI destination.

Is the CLI destination assigned?

Is the DIL destination of the time mode assigned?

Yes

The call is routed to the DIL destination.

The call is routed to the operator (Intercept Routing —No Destination).

Feature Guide 19

1.1 Incoming Call Features

[Programming Example of DIL Table]

The table can be programmed for each trunk.

Trunk No.

Day Lunch Break Night Day Lunch Break Night

01 Enable Disable Enable Disable 101 100 101 100 02 Enable Disable Disable Disable 102 100 102 100

: ::::::::

DIL 1:1 Destination [450]

Note

T enant number and VPS trunk group number can also be assigned in the DIL table. T enant number is used to determine the time mode (day/lunch/break/night) for the corresponding trunk. VPS trunk group number is used in Voice Mail DPT (Digital) Integration ( 1.23.3 Voice Mail DPT (Digital) Integration).

Explanation:

If a trunk call is received from trunk 01; In Day mode In Lunch mode

: CLI is enabled. Route to CLI destination.

: CLI is disabled. Route to DIL destination, extension 100.

Feature Guide References

CLI

Destination

1.1.1.5 Calling Line Identification (CLI) Distribution

2.2.4 Time Service

20 Feature Guide

1.1 Incoming Call Features

1.1.1.3 Direct Inward Dialling (DID)/Direct Dialling In (DDI)

Description

Provides automatic direction of an incoming call with a DID/DDI number to a preprogrammed destination. Each DID/DDI number has a destination for each time mode (day/lunch/break/ night).

[Method Flowchart]

A trunk call is received.

Yes

Is the DID/DDI number found in the DID/DDI table?

Yes

Does the call have its CLI* information and is CLI mode enabled for the time mode?

Yes

CLI works.

Is the CLI destination assigned?

Is the DID/DDI destination for the time mode assigned?

Yes

The call is routed to the operator (Intercept Routing—No Destination).

The call is routed to the CLI destination.

The call is routed to the DID/DDI destination.

The call is routed to the operator (Intercept Routing—No Destination).

Feature Guide 21

1.1 Incoming Call Features

[Programming Example of DID/DDI Table]

DDI can be programmed as DID.

Locat

ion

DID/DDI

No.

DID/DDI

Name

0001 123-4567 John White

0002 123-2468 Tom Smith

0003 123-456 A company

CLI

DID/DDI Destination

Day Lunch Break Night Day Lunch Break Night

EnableDisableEnableDisabl

EnableDisableDisableDisabl

105 100 105 100

102 100 102 100

101 101 101 100

:: :::::::::

*1 *2 *3

DID Number [451]

DID Name [452]

DID Destination [453]

Note

Tenant number and VPS trunk group number can also be assigned in the DID/DDI table. Tenant number is used to determine the time mode (day/lunch/break/night) for the corresponding DID/DDI number. VPS trunk group number is used in Voice Mail DPT (Digital) Integration ( 1.23.3 Voice Mail DPT (Digital) Integration).

Explanation:

If the DID/DDI number is "123-4567":

1. Checks the number in the table. Matches the number in location 0001.

2. Checks the time mode.

In Day mode: In Lunch mode:

CLI is enabled. Route to CLI destination.

CLI is disabled. Route to DID/DDI destination, extension 100.

Conditions

• To use this feature, the DID/DDI service must be assigned for a trunk port as the

• DID/DDI Number Modification

22 Feature Guide

distribution method ( BRI DIL/DDI/MSN Selection [421] *For BRI only).

It is possible to modify a received DID/DDI number, which may be convenient when programming the DID/DDI table. Modification method (removed number of digits/added number) can be programmed on a trunk port basis.

[Modification Example]

Removed number of digits: 6

Modified DID/DDI number: 876543 21 = 102

Added number: 10 Received DID/DDI number: 87654321

1) Remove the first 6 digits.

2) Add "10".

1.1 Incoming Call Features

• The Inter-digit Time When the Inter-digit time expires, the PBX stops receiving DID/DDI number and starts to check the DID/DDI table. (Refer to the [Programming Example of DID/DDI Table] above). Even if the Inter-digit time does not expire, the PBX stops receiving the DID/DDI number when the received number is found in the DID/DDI table. The PBX then routes the call to the corresponding destination. If the received number matches several DID/DDI numbers in the table, the DID/DDI number of the lowest numbered location has priority.

[Example] If a call is received in Lunch mode;

Received

Number

123-4567 Extn. 100 The PBX finds the match in location 0001

123-456 Extn. 101 The Inter-digit time expired after

Feature Guide References

1.1.1.5 Calling Line Identification (CLI) Distribution

2.2.4 Time Service

Destination Explanation

in the table after receiving "7". So the call is routed to extension 100.

receiving "6". The PBX finds the match in location 0003 in the table. So the call is routed to extension 101.

Feature Guide 23

1.1 Incoming Call Features

1.1.1.4 Multiple Subscriber Number (MSN) Ringing Serv ice

Description

Provides automatic direction of an incoming ISDN-BRI (Basic Rate Interface) line call with an MSN to a preprogrammed destination. One ISDN-BRI port can support a maximum of 10 MSNs. Each MSN has a destination for each time mode (day/lunch/break/night). Point-to-multipoint must be selected for the ISDN configuration ( BRI Configuration [426]).

[Method Flowchart]

A trunk call is received.

Yes

Are any MSNs assigned in the MSN table?

Yes

Is the MSN found in the MSN table?

Yes

Does the call have its CLI* information and is CLI mode enabled for the time mode?

Yes

CLI works.

Is the CLI destination assigned?

The call is routed to the operator (Intercept Routing—No Destination

The call is ignored.

The call is routed to the CLI destination.

*: Calling Line Identification (CLI) Distribution: If the CLI routing is enabled and the caller's identification number is assigned in the Caller ID Table, the call will not be routed to the MSN destination, but routed to the CLI destination.

24 Feature Guide

Is the MSN destination for the time mode assigned?

Yes

The call is routed to the MSN destination.

The call is routed to the operator (Intercept Routing—No Destination

1.1 Incoming Call Features

[Programming Example of MSN Table for ISDN BRI Port 1]

A table can be programmed for each ISDN-BRI port. Each BRI port has 10 MSN locations.

Locat

ion

10: : ::::::::

Note

Explanation:

If the MSN "123-4567" is received from BRI port 1:

MSN

123-

4567A Company

123-

2468C Company

:: : ::::::::

Tenant number and VPS trunk group number can also be assigned in the MSN table. Tenant number is used to determine the time mode (day/lunch/break/night) for the corresponding MSN. VPS trunk group number is used in Voice Mail DPT (Digital) Integration ( 1.23.3 Voice Mail DPT (Digital) Integration).

1. Checks the number in the table.

Matches the number in location 01.

2. Checks the time mode.

In Day mode: In Lunch mode:

MSN

Name

CLI is enabled. Route to CLI destination.

Day Lunch Break Night Day Lunch Break Night

Enable

CLI is disabled. Route to MSN destination, extension 100.

CLI MSN Destination

Disabl

DisableDisableDisabl

Enable

Disabl

101 100 101 100

102 100 102 100

Conditions

• To use this feature, the MSN service must be assigned for a trunk port as the distribution method ( BRI DIL/DDI/MSN Selection [421]).

• M SN Modification It is possible to modify a received MSN to make it shorter, which may be convenient when programming the MSN table. Modification method (removed number of digits/added number) can be programmed on a trunk port basis.

[Modification Example]

Removed number of digits: 6 Added number: 10 Received MSN: 87654321

• When using point-to-multipoint configuration with a BRI, do not connect another ISDN terminal device in parallel with the PBX. As only two channels can be used at one time with the BRI, the other ISDN termina l device may monopolise both chann els.

Feature Guide References

1.1.1.5 Calling Line Identification (CLI) Distribution

Modified MSN: 876543 21 = 1021

1) Remove the first 6 digits.

2) Add "10".

Feature Guide 25

1.1 Incoming Call Features

2.2.4 Time Service

26 Feature Guide

1.1 Incoming Call Features

1.1.1.5 Calling Line Identification (CLI) Distribution

Description

Directs an incoming trunk call to a destination when the caller’s identification number (e.g., Caller ID) matches the number in the System Speed Dialling T able which is used as the Caller ID Table. Each Caller ID number (telephone number for each System Speed Dialling number) can have its own destination.

CLI Feature Description Details in

Caller ID (KX-TDA30/KXTDA100/KX-TDA200 only)

Calling Line Identification Presentation (CLIP)

Automatic Number Identification (ANI) (KXTDA100/KX-TDA200 only)

CLI always works in conjunction with the following call distribution methods:

Caller’s number is sent from an analogue trunk.

Caller’s number is sent from an ISDN line. • 1.20.1.2

Caller’s number is sent from an E1 or T1 line.

• 1.17.1 Caller ID

Calling/ Connected Line Identification Presentation (CLIP/COLP)

• 1.21.1 E1 Line Service (KX-TDA100/ KX-TDA200 only)

• 1.22.1 T1 Line Service (KX-TDA100/ KX-TDA200 only)

a) DIL b) DID/DDI c) MSN Ringing Service

Each trunk (for DIL) and the DID/DDI/MSN number can enable or disable the CLI feature for each time mode (day/lunch/break/night) ( 2.2.4 Time Service). When the call has its Caller ID and the CLI is enabled for the time mode, the call will be handled by the CLI method.

[Programming Example of System Speed Dialling Table for CLI]

Location

(System Speed

Dialling No.)

000 901234567890 ABC Company 200 001 : : :

::::

Telephone No.

System Speed

Dialling Name

CLI Destination

Feature Guide 27

1.1 Incoming Call Features

*1 *2

System Speed Dialling Number [001]

System Speed Dialling Name [002]

Explanation:

If the caller’s number is "0123-456-7890" (The Trunk Access number is disregarded.):

1. Checks the number in the table. Matches the number in location 000.

2. The call is routed to the CLI destination, extension 200.

Conditions

• Automatic Caller ID Number Modification The Caller ID number is used after modification by the Automatic Caller ID Number Modification. ( 1.17.1 Caller ID)

Feature Guide References

1.1.1.2 Direct In Line (DIL)

1.1.1.3 Direct Inward Dialling (DID)/Direct Dialling In (DDI)

1.1.1.4 Multiple Subscriber Number (MSN) Ringing Service

1.6.1.5 Speed Dialling—Personal/System

28 Feature Guide

1.1.1.6 Intercept Routing

Description

Provides automatic redirection of incoming trunk calls. There are two types of Intercept Routing as follows:

Feature Description

1.1 Incoming Call Features

Intercept Routing—No Answer (IRNA)

Intercept Routing— Busy/DND

The available intercept destination is as follows: Type 1: The destination assigned on the extension port which the original destination joins.

( Extension Intercept Destination [604])

Type 2: The destination assigned on the trunk group which receives the call.

( Trunk Group Intercept Destination [470])

Original Destination The Available Intercept Destination

Wired Extension (PT/SLT/ISDN Extension/T1-OPX)

PS Type 1 Incoming Call Distribution Group Intercept Routing—Overflow in an Incoming Call

If a called party does not answer a call within a preprogrammed time period (Intercept time) ( Intercept Time [203]), it is redirected to the preprogrammed destination.

If a called party is busy or in DND mode, the call is redirected to the preprogrammed destination.

Type 1

Distribution Group works ( 1.2.2.5 Overflow Feature). The overflow destination is assigned on the incoming call distribution group which the original destination joins ( Destination for

Overflow Time Expiration [625]). PS Ring Group Type 2 VM Group (DTMF/DPT) Type 2 External Pager (TAFAS) Type 2 DISA Type 2* Analogue/ISDN Remote

Maintenance Idle Line Access no. + Phone no. Not available Trunk Group Access no. +

Trunk Group no. + Phone no. Other PBX Extension (TIE with no

PBX Code) Other PBX Extension (TIE with PBX

Code)

Not available

Feature Guide 29

1.1 Incoming Call Features

*: This is applied only when a trunk call arrives on a DISA line but the line is busy at that time.

Once the call reaches the destination extension by using the DISA feature, the Intercept Routing feature of the extension works.

Each of them can have different intercept destinations for each time mode (day/lunch/break/ night) ( 2.2.4 Time Service).

[Available Intercept Destination]

Wired Extension (PT/SLT/ISDN Extension/T1-OPX) PS Incoming Call Distribution Group PS Ring Group VM Group (DTMF/DPT) External Pager (TAFAS) DISA

Intercept Destination Availability

Analogue/ISDN Remote Maintenance Idle Line Access no. + Phone no. Trunk Group Access no. + Trunk Group no. +

Phone no. Other PBX Extension (TIE with no PBX Code) Other PBX Extension (TIE with PBX Code)

Conditions

• Intercept Routing—Busy/DND on/off Each Intercept Routing—Busy and Intercept Routing—DND can be enabled or disabled through system programming. If disabled, one of the following is activated depending on the trunk card type which a call arrives through:

a) LCOT or T1 (LCOT/GCOT) Card: The incoming trunk call will ring at the original

b) Other Trunk Cards: A busy tone will be sent to the caller.

• If the intercept destination cannot receive the call:

a) Intercept Routing—No Answer: Intercept timer will restart at the original

b) Intercept Rout ing—Busy/DND: Th e call wi ll be s ent bac k t o the orig inal dest inat ion

• Idle Extension Hunting If an extension is a member of an idle extension hunting group, calls to that extension will not be redirected by Intercept Routing—Busy/DND. If the extension is busy or in DND mode, calls to that extension will be redirected to the next extension in the idle extension hunting group.

destination while the caller hears a ringback tone.

destination, until the call is answered.

when the call arrives through the LCOT or T1 (LCOT/GCOT) card. When the call arrives through other trunk cards the caller will hear a busy tone.

30 Feature Guide

+ 350 hidden pages