Panasonic KX-TSC11 Operating Instruction

Integrated Telephone System

Operating Instructions

Model No. KX-TSC11W

KX-TSC11B

Pulse-or-tone dialing capability

KX-TSC11W

Caller ID Compatible

PLEASE READ BEFORE USE AND SAVE.

Panasonic World Wide Web address: http://www.panasonic.com

for customers in the USA or Puerto Rico

Useful InformationBasic OperationPreparation Advanced Operation

Before Initial Use

Please read IMPORTANT SAFETY INSTRUCTIONS on page 37 before use. Read and understand all instructions.

Thank you for purchasing your new Panasonic integrated telephone.

Caller ID, Call Waiting and Voice Mail Service, where available, are telephone company services. After subscribing to Caller ID, this phone will display a caller’s name and phone number. Call Waiting Caller ID, which displays a second caller’s name and phone number while the user is on another call, requires a subscription to both Caller ID and Call Waiting. After subscribing to Voice Mail Service, this phone’s messagewaiting display will be shown when there are messages in the mail box.

Attach your purchase receipt here.

For your future reference

Serial No. Date of purchase

(found on the rear of the unit)

Name and address of dealer

Accessories (included)

To order replacement accessories, call 1-800-332-5368. TTY users (hearing or speech impaired users) can call 1-866-605-1277.

Handset (p. 6) Order No. PQJXE0411Z (White) PQJXE0401Z (Black)

one

Handset Cord (p. 6) Order No. PQJA212M (White) PQJA212N (Black)

one

Telephone Line

Cord (p. 6) Order No. PQJA10075Z

one

Contents

Preparation

Location of Controls . . . . . . . . . 4

Display . . . . . . . . . . . . . . . . . . . . 5

Settings . . . . . . . . . . . . . . . . . . . . 6

Installing the Batteries . . . . . . . . 6

Connecting the Handset/

Telephone Line Cord . . . . . . . . 6

Programming Summary . . . . . . . 7

Time and Date . . . . . . . . . . . . . . 8

Dialing Mode . . . . . . . . . . . . . . 10

LCD Contrast . . . . . . . . . . . . . . 11

Ringer Volume . . . . . . . . . . . . . 11

Caller ID Number Auto Edit . . . 12

Voice Mail Tone . . . . . . . . . . . . 13

Display Language . . . . . . . . . . 14

Basic Operation

Making Calls . . . . . . . . . . . . . . . 15

Answering Calls . . . . . . . . . . . . 16

Caller ID Service . . . . . . . . . . . 16

Using the Caller List . . . . . . . . 17

Viewing the Caller List . . . . . . . 17

Calling Back from the Caller

List . . . . . . . . . . . . . . . . . . . . . 19

Editing the Caller’s Phone

Number . . . . . . . . . . . . . . . . . 19

Storing Caller List Information in

the Phone Book List . . . . . . . 20

Erasing Caller List

Information . . . . . . . . . . . . . . 21

Advanced Operation

Phone Book . . . . . . . . . . . . . . . 22

Storing Names and Phone

Numbers in the Phone Book

List . . . . . . . . . . . . . . . . . . . . . 22

Dialing from the Phone Book . . 25

Chain Dial . . . . . . . . . . . . . . . . 26

Editing . . . . . . . . . . . . . . . . . . . 27

Erasing . . . . . . . . . . . . . . . . . . . 28

Voice Mail Service . . . . . . . . . . 28

Listening to Voice Mail

Message(s) . . . . . . . . . . . . . . 28

Special Features . . . . . . . . . . . . 29

Temporary Tone Dialing

(For Rotary or Pulse Service

Users) . . . . . . . . . . . . . . . . . . 29

How to Use the PAUSE Button

(For PBX Line/Long Distance

Calls) . . . . . . . . . . . . . . . . . . . 29

For Call Waiting Service

Users . . . . . . . . . . . . . . . . . . . 29

Mute . . . . . . . . . . . . . . . . . . . . . 30

FLASH Button . . . . . . . . . . . . . 30

Setting the Password . . . . . . . . 31

Call Restriction . . . . . . . . . . . . . 32

Useful Information

Wall Mounting . . . . . . . . . . . . . . 33

Battery Replacement . . . . . . . . 34

Troubleshooting . . . . . . . . . . . . 35

Important Safety Instructions . 37

Useful InformationBasic OperationPreparation Advanced Operation

Specifications . . . . . . . . . . . . . . 39

FCC and Other Information . . . 40

Index . . . . . . . . . . . . . . . . . . . . . 42

Warranty . . . . . . . . . . . . . . . . . . 43

Customer Services . . . . . . . . . . 45

For assistance, please call: 1-800-211-PANA(7262)

Location of Controls

[ENTER] Button (p. 7, 20, 22)

[CLEAR] Button (p. 21, 22, 28)

[FUNCTION/EXIT] Button (p. 7, 17, 22)

RINGER Selector (p. 11)

GHI

PQRS

OPE

TONE

Display (p. 5)

EXIT

LEA

WXYZ

ABC

REDIAL

DEF

MNO

PAUSE

JKL

TUV

FLASH

MUTE

Navigator Key ([ ], [], [], [])

▼

[MUTE] Button (p. 30)

[TONE] Button (p. 29)

[FLASH] Button (p. 30)

[PAUSE] Button (p. 29)

[REDIAL] Button (p. 15)

How to use the Navigator key

This key has four active areas that are indicated by arrows.

• Pressing the up and down arrows allows you to enter the Caller List and select the function menu, the Caller List and the Phone Book List. The up and down arrows are also used to adjust the receiver volume while talking.

• Pressing the right and left arrows allows you to enter the Phone Book List and move the cursor when entering items.

Throughout these Operating Instructions, the navigator key is indicated by the arrows [], [], [] or [].

▼

Display

1234567890123456

10 MISSED CALLS

12:34

11/24

12:00

12/31

01-06-35

12:34

11/24

SMITH,JOHN

11:50

11/23

: [MUTE] was pressed during a conversation (p. 30).

NEW x3

(This display shows all of the possible conﬁgurations.)

While the unit is not in use, the display shows the current time and date, and the number of new calls.

If the display continuously shows “12:00AM 12/31” or “0:00 12/31”, the clock needs adjustment (p. 8, 9).

During a conversation, the display shows the length of the call (Ex. 1 hour, 6 minutes and 35 seconds).

This is a display from the Caller List. The display shows: — the caller’s name and number, — the time and date of the last call

(Ex. Nov. 23, 11:50 AM),

— the caller’s information is new and has

not been viewed (“NEW” is displayed), and

— the number of times called (Ex. 3 times).

Preparation

: The second call has been received while talking (p. 29).

: The unit enters in the Phone Book List (p. 20).

[REDIAL] was pressed while the handset is on the cradle (p. 15).

: This display ﬂashes, when the battery power is low. Replace the

batteries (p. 34).

: The voice mail message(s) is/are recorded (p. 28).

: [PAUSE] was pressed while dialing or storing phone numbers.

: [FLASH] was pressed while storing phone numbers.

For assistance, please call: 1-800-211-PANA(7262)

Settings

Installing the Batteries

• Batteries are not included in the unit.

• Install three high quality “AA” size Alkaline (LR6) or Manganese (R6, UM-3) batteries. We recommend to use Panasonic Alkaline batteries. Battery life is: —about six months in use of Alkaline batteries.

—about three months in use of Manganese batteries.

Battery life may depend on usage conditions and ambient temperature.

• Make sure batteries were inserted properly in phase to ensure the functionality of this unit.

Press down in the direction of the arrow

and remove the battery cover ( ).

Install the batteries in the proper order

as shown ( ), matching the correct polarity.

Close the battery cover.

THE UNIT MAY NOT WORK PROPERLY WITHOUT BATTERIES.

Connecting the Handset/Telephone Line Cord

After connection, lift the handset to check for a dial tone.

Handset

To Single-Line Telephone Jack

(RJ11C)

Telephone Line Cord

Handset Cord

• Use only a Panasonic Handset for the KX-TSC11W or KX-TSC11B.

• Use only a telephone line cord included in the unit.

• If your unit is connected to a PBX which does not support Caller ID services, you cannot access those services.

Programming Summary

You can program the following functions. The display shows the programming instructions. See the corresponding pages for function details.

Make sure that the handset is on the cradle.

Press [FUNCTION/EXIT].

<Function menu>*

SAVE PHONEBOOK ? . . . . .To store names and phone numbers in

memory (p. 22).

SET CLOCK ? . . . . . . . . . .To adjust the time and date (p. 8).

CHANGE PASSWORD? . . . . .To change the password for the call

restriction (p. 31).

CALL RESTRICT ? . . . . . .To set the call restriction (p. 32).

SET FLASH TIME ? . . . . .To select the ﬂash time (p. 30).

SET DIAL MODE ? . . . . . .To select the dialing mode (p. 10).

LCD CONTRAST ? . . . . . . .To select the LCD contrast (p. 11).

SET AUTO EDIT ? . . . . . .To set the Auto Edit (p. 12)

VM TONE DETECT ? . . . . .To select the Voice Mail Tone detect (p. 13).

CHANGE LANGUAGE? . . . . .To select the display language (p. 14).

Preparation

During programming * To select a desired function item, scroll through the items by pressing []

▼

or []. Then press [ENTER] to go to the next step.

• You can exit the programming mode any time by pressing [FUNCTION/EXIT].

• If you do not press any buttons for 60 seconds, the unit will exit the programming mode.

For assistance, please call: 1-800-211-PANA(7262)

▼

Settings

Time and Date

You can select AM/PM or 24-hour clock by programming.

Make sure that the handset is on the cradle.

Press [FUNCTION/EXIT].

Scroll to “SET CLOCK ?” by

pressing [] or [].

Press [ENTER].

Enter the current year.

(Ex. To set 2004, enter “04”.)

• You can set the year 2000 to 2099.

Press [ENTER].

▼

SET CLOCK ?

ENTER YEAR 2004

12:00

12/31

ENTER YEAR 2004

12:00

12/31

ENTER TIME

12:00

12/31

Enter the current time (hour and

minute) using a 4-digit number. (Ex. To set 9:30, enter “0930”.)

• For AM/PM setting: Enter numbers between 0100 and 1259.

• For 24-hour clock: Enter numbers between 0000 and 2359.

Press [ENTER].

• If numbers between 0000 and 0059, or 1300 and 2359 are entered, the time will automatically be set using the 24-hour clock. Go to the step 10.

ENTER TIME

09:30

12/31

#=AM/PM

09:30

12/31

Press [#] to select “AM”, “PM” or 24-

hour clock. (Ex. You select “PM”.)

Display

Option

#=AM/PM

09:30

12/31

Preparation

(Blank display)

• Each time you press [#], the selection will change on the display.

Press [ENTER].

Enter the current day and month using

a 4-digit number. (Ex. To set Dec. 27, enter “1227”.)

Press [ENTER].

• The clock starts working.

• The display will return to step 2. To exit the programming mode, press [FUNCTION/EXIT] or wait for 60 seconds.

• If the time and date entered are not correct, “ERROR” will be displayed and you cannot continue with setting. Enter the correct time and date.

24-hour clock

ENTER MONTH/DAY

09:30

12/31

ENTER MONTH/DAY

09:30

12/27

SAVED

If the batteries installed in the unit expired, the time and date will be shown as “12:00 replacement. Readjust the time/date.

For Caller ID service users (p. 16)

If a time display service is available with the Caller ID service: The Caller ID information will re-set the clock after the ring if the adjusted time and/or date is incorrect. However, if the time/date has not previously been set, the Caller ID information will not adjust the clock.

12/31” or “0:00 12/31” while talking or after the battery

For assistance, please call: 1-800-211-PANA(7262)

Settings

Dialing Mode

You can select the dialing mode by programming. If you have touch tone service, set to Tone. If rotary or pulse service is used, set to Pulse. Your phone comes from the factory set to Tone.

Make sure that the handset is on the cradle.

Press [FUNCTION/EXIT].

Scroll to “SET DIAL MODE ?”

by pressing [] or [].

Press [ENTER].

Select “PULSE” or “TONE” by pressing

[] or [].

▼

Press [ENTER].

• The display will return to step 2. To exit the programming mode, press [FUNCTION/EXIT] or wait for 60 seconds.

• You can exit the programming mode any time by pressing [FUNCTION/EXIT].

▼

SAVE PHONEBOOK ?

SET DIAL MODE ?

:TONE

SAVED

LCD Contrast

You can select the LCD contrast level from 1 to 4 by programming. Your phone comes from the factory set to 2.

Make sure that the handset is on the cradle.

Press [FUNCTION/EXIT].

Scroll to “LCD CONTRAST ?” by

pressing [] or [].

Press [ENTER].

• The current setting is displayed.

▼

LCD CONTRAST ?

Preparation

Select the desired contrast by pressing [] or [].

• Each time you press [] or [], the LCD contrast will change.

Press [ENTER].

• The display will return to step 2. To exit the programming mode, press [FUNCTION/EXIT] or wait for 60 seconds.

• You can exit the programming mode any time by pressing

▼

SAVED

▼

[FUNCTION/EXIT].

Ringer Volume

You can select the ringer volume to HIGH, LOW or OFF. Your phone comes from the factory set to HIGH.

RINGER Selector:

Set to HIGH, LOW or OFF. ≥When set to OFF,

the unit will not ring.

RINGER

HIGH

OFF

For assistance, please call: 1-800-211-PANA(7262)

Settings

Caller ID Number Auto Edit

Once you call back an edited number (p. 19), this unit can automatically edit incoming phone numbers from the same area code in the Caller List and each time you receive a call. For example, it can ignore the area code of calls originating from your area code, so that you can call these numbers from the Caller List without dialing the area code.

To activate this feature, you must edit a caller’s phone number in the

b c

Caller List (p. 19) by selecting pattern , , or , then make a call to that number. Calls from numbers in that area code will be edited automatically. The unit can remember up to 4 area codes to be edited according to patterns and . When more than 5 area codes are edited, older area codes are reset to pattern . Phone numbers from the 4 most recently edited area codes will be automatically edited. You can turn this feature on or off. The factory preset is ON.

a b

To turn Caller ID Number Auto Edit ON or OFF

Press [FUNCTION/EXIT].

Scroll to “SET AUTO EDIT ?”

by pressing [] or [].

Press [ENTER].

Select “OFF” or “ON” by pressing []

• If you fail to reach your destination when making a call, the phone number you dialed might have an incorrect pattern. Edit the phone number with another pattern (p. 19).

• When this feature is turned off, the unit will still be able to display Caller ID, but incoming Caller ID numbers will not be automatically edited.

• If you move to another area, you may need to turn this feature off to erase the previously edited area codes. To use this feature again, turn it on and reprogram the area codes you want to edit once again.

▼

or [].

Press [ENTER].

▼

SET AUTO EDIT ?

:ON

▼

SAVED

Voice Mail Tone

If your voice mail service sends a voice mail tone after a new message has ﬁnished recording, set to “ON”. “ ” icon will ﬂash on the display if a message was recorded in your mailbox. You will hear a series of voice mail tones then a dial tone after lifting the handset. (Contact your service provider about your service.) Set to “OFF” when: —you do not subscribe to a voice mail service. —your voice mail service does not send a voice mail tone, or —the unit is connected to a PBX. Your phone comes from the factory set to “ON”.

Make sure that the handset is on the cradle.

Press [FUNCTION/EXIT].

Scroll to “VM TONE DETECT ?” by

pressing [] or [].

Press [ENTER].

▼

SAVE PHONEBOOK ?

VM TONE DETECT ?

:ON

Preparation

Select “ON” or “OFF” by pressing []

• You can exit the programming mode any time by pressing [FUNCTION/EXIT].

▼

or [].

Press [ENTER].

For assistance, please call: 1-800-211-PANA(7262)

▼

SAVED

Settings

Display Language

You can select “English”, “French” or “Spanish” as the display language. Your phone comes from the factory set to “English”.

Make sure that the handset is on the cradle.

Press [FUNCTION/EXIT].

Scroll to “CHANGE LANGUAGE?” by

pressing [] or [].

Press [ENTER].

Select “ENGLISH”, “FRANCAIS” or

“ESPANOL” by pressing [] or [].

▼

SAVE PHONEBOOK ?

CHANGE LANGUAGE?

:ENGLISH

Press [ENTER].

• The display will return to step 2. To exit the programming mode, press [FUNCTION/EXIT] or wait for 60 seconds.

• You can exit the programming mode any time by pressing [FUNCTION/EXIT].

SAVED

Making Calls

To make a call, this unit can dial up by 2 methods as below steps.

Enter a phone number, then lift the handset.

OR Lift the handset, then dial a phone number.

• The dialed number is displayed.

• After a few seconds, the display will show the length of the call.

• If you misdial, hang up and start again from step 1.

When ﬁnished talking, hang up.

To redial the last number dialed

Lift the handset press [REDIAL].

To redial using the redial list (Memory Redial)

The last 20 phone numbers dialed are stored in the redial list.

1. Press [REDIAL].

• The last number dialed and “ ” are displayed.

• When the dialed number has been stored in the Phone Book List, the name is

displayed instead of the number. To see the number, press [].

2. Select the desired number by pressing [] or [].

• You can also select through the list by pressing [REDIAL].

• To exit the list, press [FUNCTION/EXIT].

3. Lift the handset.

• The displayed phone number is dialed.

• To erase an item, repeat steps 1 and 2, and press

• If “NO ITEMS STORED” is displayed, the list is empty.

1234567890

12:34

00-00-00

12:34

▼

[CLEAR].

11/24

▼

Basic Operation

To adjust the handset volume (4 levels) while talking

To increase, press []. To decrease, press [].

• The display shows the volume level for a few seconds.

For assistance, please call: 1-800-211-PANA(7262)

▼

Ex. Handset volume level: 2

12:34

11/24

+ 33 hidden pages