Panasonic KX-TES824, KX-TEM824 Service Manual

Advanced Hybrid System

Feature Guide

KX-TES824

Model

KX-TEM824

Thank you for purchasing a Panasonic Advanced Hybrid System. Please read this manual carefully before using this product and save this manual for future use.

Introduction

About this Feature Guide

The Feature Guide is designed to serve as an overall reference describing the features of the Panasonic Advanced Hybrid System. It explains what the Advanced Hybrid System can do, as well as how to obtain the most of its many features and facilities.

The Feature Guide is divided into the following sections:

Section 1, Call Handling Features

Describes the features of the Advanced Hybrid System related to making and receiving calls, and operating telephones.

Section 2, System Configuration and Administration Features

Describes the features that allow the Advanced Hybrid System to be configured and administered to suit the needs of its users.

Section 3, Programming Instructions

Serves as an overall system programming reference for the Advanced Hybrid System.

Section 4, Appendix

Provides tables that describe the resource capacity of the Advanced Hybrid System, as well as its different tones and ring tones.

Index

References Found in the Feature Guide

Installation Manual References

The Installation Manual provides instructions detailing the installation and maintenance of the PBX. Sections from the Installation Manual are listed throughout the Feature Guide for your reference.

Feature Guide References

Related sections of the Feature Guide are listed for your reference.

User Manual References

The User Manual describes how users can access commonly used PBX features and functions with their proprietary telephones (PTs), single line telephones (SLTs), and Direct Station Selection (DSS) Consoles. Sections from the User Manual are listed throughout the Feature Guide for your reference.

PT Programming References

Commonly used settings can be programmed using a display PT ( 2.3.2 PT Programming). These PT programming items are noted throughout the Feature Guide for your reference by title and programme number. The following is an example of a PT Programming reference: "Idle extensions are automatically searched for according to a preprogrammed hunting type ( Hunting Type [101])."

2 Feature Guide

Links to Other Pages and Manuals

If you are viewing this Feature Guide with a PC, certain items are linked to different sections of the Feature Guide and other Advanced Hybrid System manuals. Click on a link to jump to that section.

Linked items include:

• Installation Manual References

• Feature Guide References

• User Manual References

• PT Programming References

Notes

• Certain PTs, features, and optional service cards are not available in some areas. Consult your certified Panasonic dealer for more information.

• Every system programming setting can be accessed using a PC and the Panasonic KX-TE Maintenance Console software ( line help that is installed along with KX-TE Maintenance Console ( 3.2.1 Installing and Starting KXTE Maintenance Console).

The KX-TES824E, the KX-TES824NE, the KX-TES824GR/KX-TEM824GR, the KX-TES824CE/KX-TEM824CE, and the KX-TES824PD/KX-TEM824PD are designed to interwork with the Analogue Public Switched Telephone Network (PSTN) of European countries.

Panasonic Communications Co., Ltd./Panasonic Communications Company (U.K.) Ltd. declares that this equipment is in compliance with the essential requirements and other relevant provisions of Radio & Telecommunications Terminal Equipment (R&TTE) Directive 1999/5/EC. Declarations of Conformity for the relevant Panasonic products described in this manual are available for download by visiting:

http://doc.panasonic.de

2.3.1 PC Programming). For programming details, refer to the on-

Contact: Panasonic Services Europe GmbH Panasonic Testing Centre Winsbergring 15, 22525 Hamburg, F.R. Germany

Trademarks

• Microsoft and Windows are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries.

• Intel and Pentium are trademarks or registered trademarks of Intel Corporation or its subsidiaries in the United States and other countries.

• All other trademarks identified herein are the property of their respective owners.

Feature Guide 3

List of Abbreviations

AA Automated Attendant

APT Analogue Proprietary Telephone

ARS Automatic Route Selection

BGM Background Music

BSS Busy Station Signalling

BV Built-in Voice Message

COS Class of Service

CPC Calling Party Control

DIL Direct In Line

DISA Direct Inward System Access

DND Do Not Disturb

DRD Distinctive Ring Detection

DSS Direct Station Selection

DTMF Dual Tone Multi-Frequency

EFA External Feature Access

FWD Call Forwarding

G-CO Group-CO

IRNA Intercept Routing—No Answer

LCS Live Call Screening

LED Light Emitting Diode

O-CO Other-CO

OGM Outgoing Message

PF Programmable Feature

PSTN Public Switched Telephone Network

PT Proprietary Telephone

S-CO Single-CO

SLT Single Line Telephone

SMDR Station Message Detail Recording

SMS Short Message Service

TRS Tol l Re st ri ct i on

TA M Telephone Answering Machine

UCD Uniform Call Distribution

4 Feature Guide

VM Voice Mail

VPS Voice Processing System

Feature Highlights

Built-in Voice Message (BV)

Built-in Voice Message (BV) allows a caller to leave a voice message in a user's personal message area or the PBX's common message area, if an optional voice message card is installed in the PBX ( in Voice Message (BV)).

Call Routing for Fixed Line SMS

The PBX can relay incoming calls from a Short Message Service (SMS) centre to specific single line telephones (SLTs) that support SMS. Fixed Line SMS is a service that allows text messages to be sent and received via Public Switched Telephone Network (PSTN) access (

1.17.3 Call Routing for Fixed Line

SMS).

Caller ID Display on SLT

The PBX can receive Caller ID information (telephone numbers and callers' names) from calls received on outside (CO) lines. This information can be shown on the displays of some SLTs as well as proprietary telephones (PTs) when receiving calls (

1.16.1 Caller ID).

3-level Automated Attendant (AA)

3-level Automated Attendant (AA) service allows a caller to dial a single-digit number (Direct Inward System Access [DISA] AA number) following the guidance of 3-level DISA outgoing messages (OGMs), and be connected to the desired party automatically (

1.15.6 Direct Inward System Access (DISA)).

PC Programming

System programming settings can be accessed using a PC and the Panasonic KX-TE Maintenance Console software as well as by using a PT (

2.3.1 PC Programming). The PBX software can be upgraded via the Serial Interface (RS-232C port) or USB port, using the KX-TE Maintenance Console software (

2.3.7 Firmware Upgrade).

Automatic Configuration for Outside (CO) Line Type

The dialling mode of connected outside (CO) lines is automatically configured the first time the PBX is accessed with a PC using the KX-TE Maintenance Console software, or after the PBX data has been cleared (

2.3.5 Automatic Configuration for Outside (CO) Line Type).

Advanced Hybrid System

This PBX supports the connection of PTs*1, Direct Station Selection (DSS) Consoles, and single line devices such as SLTs, fax machines, wireless telephones, and data terminals.

1.15.7 Built-

In this manual, "proprietary telephone" ("PT") means an analogue proprietary telephone (APT).

Feature Guide 5

1 Call Handling Features......................................................................... 13

1.1 Incoming Call Features..................................................................................................14

1.1.1 Incoming Outside (CO) Line Call Features ...................................................................... 14

1.1.1.1 Direct In Line (DIL) ..........................................................................................................................................14

1.1.1.2 Intercept Routing............................................................................................................................................. 15

1.1.2 Internal Call Features.......................................................................................................16

1.1.3 Incoming Call Indication Features.................................................................................... 17

1.1.3.1 Incoming Call Indication Features—OVERVIEW.............................................................................................17

1.1.3.2 Outside (CO) Line Ringing Selection...............................................................................................................18

1.1.3.3 Ring Tone Pattern Selection............................................................................................................................ 19

1.1.3.4 Distinctive Ring Detection (DRD) for New Zealand ......................................................................................... 20

1.1.3.5 Call Waiting .....................................................................................................................................................22

1.2 Receiving Group Features ............................................................................................23

1.2.1 Idle Extension Hunting ..................................................................................................... 23

1.2.2 Uniform Call Distribution (UCD) .......................................................................................25

1.2.3 Direct Inward System Access (DISA) Ring ...................................................................... 28

1.2.4 Log-in/Log-out .................................................................................................................. 29

1.3 Call Forwarding (FWD)/Do Not Disturb (DND) Features.............................................30

1.3.1 Call Forwarding (FWD)/Do Not Disturb (DND)................................................................. 30

1.3.1.1 Call Forwarding (FWD)/Do Not Disturb (DND)—OVERVIEW.......................................................................... 30

1.3.1.2 Call Forwarding (FWD).................................................................................................................................... 31

1.3.1.3 Do Not Disturb (DND)...................................................................................................................................... 34

1.4 Answering Features.......................................................................................................35

1.4.1 Answering Features .........................................................................................................35

1.4.1.1 Answering Features—OVERVIEW .................................................................................................................. 35

1.4.1.2 Line Preference—Incoming .............................................................................................................................36

1.4.1.3 Call Pickup....................................................................................................................................................... 37

1.4.1.4 Hands-free Answerback .................................................................................................................................. 38

1.5 Making Call Features .....................................................................................................39

1.5.1 Intercom Call Features .....................................................................................................39

1.5.1.1 Intercom Call ................................................................................................................................................... 39

1.5.2 Outside (CO) Line Call Features ...................................................................................... 41

1.5.2.1 Outside (CO) Line Call Features—OVERVIEW............................................................................................... 41

1.5.2.2 Emergency Call ............................................................................................................................................... 42

1.5.2.3 Account Code Entry ........................................................................................................................................ 43

1.5.2.4 Dial Type Selection .......................................................................................................................................... 44

1.5.2.5 Reverse Circuit ................................................................................................................................................45

1.5.2.6 Pause Insertion................................................................................................................................................ 46

1.5.2.7 Host PBX Access Code (Access Code to the Telephone Company from a Host PBX) ..................................47

1.5.3 Seizing a Line Features ................................................................................................... 49

1.5.3.1 Seizing a Line Features—OVERVIEW ............................................................................................................ 49

1.5.3.2 Line Preference—Outgoing .............................................................................................................................50

1.5.3.3 Outside (CO) Line Access ...............................................................................................................................51

1.6 Memory Dialling Features .............................................................................................53

1.6.1 Memory Dialling Features ................................................................................................ 53

1.6.1.1 Memory Dialling Features—OVERVIEW ......................................................................................................... 53

1.6.1.2 One-touch Dialling........................................................................................................................................... 55

1.6.1.3 KX-T7710 One-touch Dialling.......................................................................................................................... 56

1.6.1.4 Redial ............................................................................................................................................................. 57

1.6.1.5 Speed Dialling—Personal/System................................................................................................................... 58

1.6.1.6 Quick Dialling................................................................................................................................................... 59

1.6.1.7 Hot Line ........................................................................................................................................................... 60

6 Feature Guide

1.7 Busy Line/Busy Party Features.................................................................................... 61

1.7.1 Automatic Callback Busy (Camp-on)............................................................................... 61

1.7.2 Executive Busy Override ................................................................................................. 62

1.7.3 Call Waiting Tone............................................................................................................. 63

1.8 Toll Restriction (TRS) Features.................................................................................... 64

1.8.1 Toll Restriction (TRS)....................................................................................................... 64

1.8.2 Toll Restriction (TRS) Override by Account Code ........................................................... 68

1.8.3 Extension Lock ................................................................................................................ 70

1.8.4 Walking COS ................................................................................................................... 71

1.9 Automatic Route Selection (ARS) Features................................................................ 72

1.9.1 Automatic Route Selection (ARS) ................................................................................... 72

1.10 Conversation Features.................................................................................................. 78

1.10.1 Hands-free Operation...................................................................................................... 78

1.10.2 Room Monitor .................................................................................................................. 79

1.10.3 Microphone Mute............................................................................................................. 80

1.10.4 Headset Operation .......................................................................................................... 81

1.10.5 Data Line Security ........................................................................................................... 82

1.10.6 Flash/Recall..................................................................................................................... 83

1.10.7 External Feature Access (EFA) ....................................................................................... 84

1.10.8 Outside (CO) Line Call Limitation .................................................................................... 85

1.10.9 Parallelled Telephone ...................................................................................................... 86

1.10.10 Calling Party Control (CPC) Signal Detection ................................................................. 87

1.11 Transferring Features.................................................................................................... 88

1.11.1 Call Transfer..................................................................................................................... 88

1.12 Holding Features ........................................................................................................... 90

1.12.1 Call Hold .......................................................................................................................... 90

1.12.2 Call Park .......................................................................................................................... 92

1.12.3 Call Splitting..................................................................................................................... 93

1.12.4 Music on Hold.................................................................................................................. 94

1.12.5 Consultation Hold ............................................................................................................ 95

1.13 Conference Features..................................................................................................... 96

1.13.1 Conference Features ....................................................................................................... 96

1.13.1.1 Conference Features—OVERVIEW.................................................................................................................96

1.13.1.2 Conference ......................................................................................................................................................97

1.14 Paging Features............................................................................................................. 99

1.14.1 Paging ............................................................................................................................. 99

1.15 Optional Device Features ........................................................................................... 100

1.15.1 Doorphone Call ............................................................................................................. 100

1.15.2 Door Open ..................................................................................................................... 101

1.15.3 Doorbell/Door Chime ..................................................................................................... 102

1.15.4 Background Music (BGM) ............................................................................................. 104

1.15.5 Outgoing Message (OGM) for DISA/UCD ..................................................................... 105

1.15.6 Direct Inward System Access (DISA) ............................................................................ 106

1.15.7 Built-in Voice Message (BV) .......................................................................................... 113

1.16 Caller ID Features........................................................................................................ 118

1.16.1 Caller ID......................................................................................................................... 118

1.16.2 Incoming Call Log.......................................................................................................... 122

1.17 Message Features ....................................................................................................... 125

1.17.1 Message Waiting ........................................................................................................... 125

1.17.2 Absent Message............................................................................................................ 127

1.17.3 Call Routing for Fixed Line SMS.................................................................................... 128

Feature Guide 7

1.18 Proprietary Telephone (PT) Features .........................................................................131

1.18.1 Fixed Buttons .................................................................................................................131

1.18.2 Flexible Buttons..............................................................................................................133

1.18.3 LED Indication................................................................................................................135

1.18.4 Display Information.........................................................................................................137

1.19 Voice Mail Features......................................................................................................138

1.19.1 Voice Mail APT Integration ............................................................................................. 138

1.19.2 Voice Mail Inband (DTMF) Integration............................................................................144

1.20 Administrative Information Output Features.............................................................147

1.20.1 Station Message Detail Recording (SMDR)...................................................................147

1.20.2 Call Log Printout for Each Extension .............................................................................152

1.21 Extension Controlling Features..................................................................................153

1.21.1 Extension Feature Clear ................................................................................................ 153

1.21.2 Timed Reminder.............................................................................................................154

1.22 Audible Tone Features .................................................................................................155

1.22.1 Dial Tone ........................................................................................................................155

1.22.2 Confirmation Tone .......................................................................................................... 156

2 System Configuration and Administration Features ...................... 157

2.1 System Configuration—Hardware .............................................................................. 158

2.1.1 Extension Jack Configuration......................................................................................... 158

2.2 System Configuration—Software ............................................................................... 159

2.2.1 Class of Service (COS) ..................................................................................................159

2.2.2 Group ............................................................................................................................. 160

2.2.3 Time Service .................................................................................................................. 162

2.2.4 Operator/Manager Features...........................................................................................165

2.3 System Data Control ....................................................................................................167

2.3.1 PC Programming............................................................................................................ 167

2.3.2 PT Programming ............................................................................................................ 170

2.3.3 Automatic Time Adjustment ...........................................................................................172

2.3.4 Feature Numbering ........................................................................................................ 173

2.3.5 Automatic Configuration for Outside (CO) Line Type .....................................................178

2.3.6 Country Setting ..............................................................................................................179

2.3.7 Firmware Upgrade ......................................................................................................... 180

2.4 Fault Recovery/Diagnostics ........................................................................................181

2.4.1 Power Failure Transfer.................................................................................................... 181

2.4.2 Power Failure Restart..................................................................................................... 182

3 Programming Instructions................................................................. 183

3.1 Introduction ..................................................................................................................184

3.1.1 Introduction ....................................................................................................................184

3.2 PC Programming .......................................................................................................... 185

3.2.1 Installing and Starting KX-TE Maintenance Console .....................................................185

3.3 PT Programming ..........................................................................................................186

3.3.1 Programming Instructions .............................................................................................. 186

3.3.2 Programming Procedures ..............................................................................................191

Date & Time [000]..........................................................................................................................................191

System Speed Dialling Number [001]............................................................................................................191

System Password [002].................................................................................................................................192

DSS Console Jack Assignment [003]............................................................................................................193

Console Paired Telephone [004].................................................................................................................... 193

One-touch Transfer Using a DSS Button [005]..............................................................................................193

8 Feature Guide

Time Service Switching Mode [006] ..............................................................................................................194

Time Service Start Time [007].......................................................................................................................194

Operator Assignment [008]............................................................................................................................194

Extension Number [009] ................................................................................................................................195

LCD Time Display [010] .................................................................................................................................195

System Speed Dialling Name [011] ...............................................................................................................196

Second Feature Numbering Plan [012]..........................................................................................................196

KX-T7710 One-touch Dialling [013] ...............................................................................................................197

Hunting Group Set [100]................................................................................................................................197

Hunting Type [101] .........................................................................................................................................197

DTMF Integration Port [102] ..........................................................................................................................198

DTMF Integration [103] ..................................................................................................................................198

SLT Hold Mode [104] .....................................................................................................................................198

Conference Tone [105]...................................................................................................................................198

External Pager Access Tone [106].................................................................................................................199

DTMF Receiver Check [107]..........................................................................................................................199

Flash/Recall Mode for a Locked Extension [108]...........................................................................................199

CO Indicator [109]..........................................................................................................................................199

Flash/Recall Key Mode [110].........................................................................................................................200

Music on Hold [111].......................................................................................................................................200

DSS Lamp Mode [112] ..................................................................................................................................200

Automatic Redial Repeat Count [113]............................................................................................................200

Automatic Redial Interval [114] ......................................................................................................................201

Extension Ring Tone Pattern [115] ................................................................................................................201

Conference Pattern [116]...............................................................................................................................201

Call Pickup Tone [117] ...................................................................................................................................201

Pulse Restriction [118]...................................................................................................................................202

Redialling after Pulse to Tone Conversion [119] ............................................................................................202

Bell Frequency [120] ......................................................................................................................................202

Automatic Line Access [121]..........................................................................................................................202

Automatic Rotation for CO Line Access [122]................................................................................................202

Break Ratio [123] ...........................................................................................................................................203

TRS Check for * and # [125] ..........................................................................................................................203

DSS Off-hook Mode [126]..............................................................................................................................203

Pickup Group [127] ........................................................................................................................................203

Ringback Tone Pattern [128]..........................................................................................................................203

VM 1 APT Port [130] ......................................................................................................................................204

VM 2 APT Port [131] ......................................................................................................................................204

SLT Ring/Silence Ratio [142] .........................................................................................................................204

SLT Ring Bell-on Time [143] ..........................................................................................................................205

SMS Centre Number for Receiving [145].......................................................................................................205

SMS Routing Table—CO [146] ......................................................................................................................205

SMS Routing Table—Extension [147]............................................................................................................206

SLT Caller ID Signalling Type [150]................................................................................................................206

SLT Caller ID Line Access Number [151] ......................................................................................................206

Automatic Time Adjustment [152]..................................................................................................................206

Incoming Reverse [153].................................................................................................................................206

Hold Recall Time [200] ..................................................................................................................................207

Transfer Recall Time [201].............................................................................................................................207

Call Forwarding Start Time [202] ...................................................................................................................207

Hot Line Waiting Time [203]...........................................................................................................................207

Call Duration Counter Start [204]...................................................................................................................207

CO-to-CO Line Call Duration [205] ................................................................................................................208

Dialling Start Time [206] ................................................................................................................................208

Hookswitch Flash Timing Range [207] ..........................................................................................................208

Inter-digit Time [208]......................................................................................................................................208

DTMF Time [210]...........................................................................................................................................209

No Dial Disconnection [211] ..........................................................................................................................209

Extension-to-CO Line Call Duration [212]......................................................................................................209

Bell-off Detection [213] ..................................................................................................................................209

Feature Guide 9

BV Recording Time [214] ..............................................................................................................................209

Common/Personal BV OGM Recording Time [215] ...................................................................................... 210

Carrier Exception Code [300]........................................................................................................................210

TRS—System Speed Dialling Class [301].....................................................................................................210

TRS—COS 2-5 Denied Code [302-305]........................................................................................................ 210

TRS—Exception Code [306] ......................................................................................................................... 211

Emergency Number [309]..............................................................................................................................211

Account Code [310].......................................................................................................................................211

Automatic Pause Insertion Code [311]..........................................................................................................212

TRS—Extension Lock Class [312] ................................................................................................................ 212

ARS Selection [350] ......................................................................................................................................212

Route 1-4 Selection Code [351-354] ............................................................................................................. 212

Route 1-4 Exception Code [355-358]............................................................................................................ 213

1st Carrier Selection Code [359] ................................................................................................................... 213

ARS Modification—Removed Digits [360] ..................................................................................................... 213

ARS Modification—Added Number [361] ......................................................................................................214

ARS Dial Tone [362] ...................................................................................................................................... 214

ARS Inter-digit Time [363].............................................................................................................................214

ARS CO Line Group [364]............................................................................................................................. 214

Route 1-4 Authorisation Code [381-384] ....................................................................................................... 215

Route 1-4 Itemised Billing [385-388] ............................................................................................................. 215

Itemised Billing Code [389]............................................................................................................................ 215

Authorisation and Itemised Billing Code Order [390].....................................................................................216

CO Line Connection [400] ............................................................................................................................. 216

Dial Mode [401] .............................................................................................................................................216

Pulse Speed [402] ......................................................................................................................................... 217

Host PBX Access Code [403]........................................................................................................................217

CO Line Group Number [404]........................................................................................................................217

Flexible Outward Dialling—Day/Night/Lunch [405-407]................................................................................. 218

Flexible Ringing—Day/Night/Lunch [408-410]............................................................................................... 218

Delayed Ringing—Day/Night/Lunch [411-413] ..............................................................................................219

CO Line Mode—Day/Night/Lunch [414-416]................................................................................................. 219

Pause Time [417] ..........................................................................................................................................221

Flash/Recall Time [418]................................................................................................................................. 221

Automatic Designated Line Access [419] ...................................................................................................... 221

CPC Signal Detection—Incoming [420]......................................................................................................... 222

CPC Signal Detection—Outgoing [421]......................................................................................................... 222

Disconnect Time [422]................................................................................................................................... 222

CO Line Ring Tone Pattern [423]...................................................................................................................223

Polarity Reverse Detection [424] ................................................................................................................... 223

Collect Call Block [425] (Brazil only).............................................................................................................. 224

Distinctive Ring Detection (DRD) [426] (New Zealand only) ........................................................................ 224

DRD Ring Pattern 2 Extension Assignment—Day/Night/Lunch [427-429] (New Zealand only)....................225

DRD Ring Pattern 3 Extension Assignment—Day/Night/Lunch [430-432] (New Zealand only)....................225

DRD Pattern 2 and 3 Ring Tone [433-434] (New Zealand only)....................................................................226

DISA IRNA to BV—Day/Night/Lunch [438-440] ............................................................................................ 226

DISA Incoming Call Dial Mode [500] .............................................................................................................226

DISA Built-in AA [501] ...................................................................................................................................227

FAX Connection [503].................................................................................................................................... 227

DISA Delayed Answer Time [504] ................................................................................................................. 227

DISA Wait Time after OGM [505] ..................................................................................................................227

DISA Busy Mode [506] ..................................................................................................................................228

DISA Intercept Mode [507]............................................................................................................................ 228

DISA Ring Time before Intercept [508].......................................................................................................... 228

DISA Ring Time after Intercept [509].............................................................................................................228

DISA No Dial Mode [510] .............................................................................................................................. 229

DISA Security Mode [511].............................................................................................................................229

DISA Security Code [512] .............................................................................................................................229

Cyclic Tone Detection [513] ...........................................................................................................................230

FAX Tone Detection [514]..............................................................................................................................230

10 Feature Guide

Intercept Time for Internal DISA [515] ...........................................................................................................230

DISA Incoming Assignment [516] ..................................................................................................................230

DISA AA Wait Time [517]...............................................................................................................................231

DISA Tone after Security Code [518].............................................................................................................231

DISA OGM Mute Time [519]..........................................................................................................................231

UCD Group [520] ...........................................................................................................................................231

UCD Busy Waiting Time [521] .......................................................................................................................231

UCD OGM Message Interval Time [522] .......................................................................................................232

UCD Busy Mode [523]...................................................................................................................................232

UCD Intercept Mode [524].............................................................................................................................232

UCD Ring Time before Intercept [525]...........................................................................................................232

UCD Ring Time after Intercept [526] .............................................................................................................232

UCD Waiting Message [527]..........................................................................................................................233

DISA Security Code Digits [530]....................................................................................................................233

DISA Ringback Tone [531].............................................................................................................................233

3-level AA Assignment [540-549]...................................................................................................................233

Clear All OGMs of DISA [599] .......................................................................................................................234

Extension Group [600]...................................................................................................................................234

TRS-COS—Day/Night/Lunch [601-603] ........................................................................................................234

Extension Name [604] ...................................................................................................................................235

Account Code Mode [605] .............................................................................................................................235

Call Transfer to CO Line [606]........................................................................................................................235

Call Forwarding to CO Line [607]...................................................................................................................236

Executive Busy Override [608].......................................................................................................................236

DND Override [609] .......................................................................................................................................236

Parallelled Telephone [610]............................................................................................................................237

TAM Extension [611] ......................................................................................................................................237

Room Monitor [612] .......................................................................................................................................237

CO Line Call Duration Limitation [613]...........................................................................................................238

Internal Pulse Detection [614]........................................................................................................................238

LCD Language [615]......................................................................................................................................238

Extension Name in Cyrillic [616] ....................................................................................................................239

Message Waiting for Another Extension [618]...............................................................................................239

SLT Message Waiting [619] ...........................................................................................................................240

LCS Recording Mode Set [620] .....................................................................................................................240

BV Resource [621].........................................................................................................................................240

BV for Extension [622] ...................................................................................................................................241

BV Access Code through CO Line [625] .......................................................................................................241

BGM Control for APT [626] ............................................................................................................................241

SLT Ring Wait Time for New Call [627]..........................................................................................................242

SLT Caller ID [628].........................................................................................................................................242

SLT Fixed Bell Pattern [629] ..........................................................................................................................242

Doorphone Ringing—Day/Night/Lunch [700-702] .........................................................................................243

Door Opener—Day/Night/Lunch [703-705]....................................................................................................243

Doorphone Ring Tone Pattern [706] ..............................................................................................................244

Doorphone Access Tone [707].......................................................................................................................244

Doorphone Ring Time [708]...........................................................................................................................244

Door Open Duration [709]..............................................................................................................................245

Doorphone Ring/Chime [710] ........................................................................................................................245

Doorphone Chime Assignment [711].............................................................................................................245

Doorphone Chime Pattern [712]....................................................................................................................246

SMDR RS-232C Parameter [800]..................................................................................................................246

SMDR Parameter [801]..................................................................................................................................247

Incoming/Outgoing Call Selection for Printing [802] ......................................................................................247

Secret Number SMDR Print Suppression [803].............................................................................................247

System Data Dump [804]...............................................................................................................................247

SMDR Account Code [805]............................................................................................................................248

SMDR Language [806] ..................................................................................................................................248

BV Total Recording Time [807] ......................................................................................................................248

BV Card Initialisation [808] ............................................................................................................................249

Feature Guide 11

Caller ID [900]................................................................................................................................................249

Caller ID Area Code [901] ............................................................................................................................. 249

Caller ID Modification for Local Calls [902]....................................................................................................250

Caller ID Modification for Long-distance Calls [903]......................................................................................250

Caller ID Log Priority [904] ............................................................................................................................ 250

Caller ID Automatic 0 Addition [905]..............................................................................................................251

Caller ID SMDR Format [906]........................................................................................................................ 251

Caller ID SMDR Printout [907] ......................................................................................................................251

Common Area Call Log Check [909] .............................................................................................................251

Caller ID Type [910] .......................................................................................................................................252

Call Log Next Page [927] ..............................................................................................................................252

SMDR Mode for Printing [929] ......................................................................................................................252

Call Forwarding Selection [963].....................................................................................................................252

TRS Check after Answering [966] .................................................................................................................253

TRS Check Time after Answering [967] ........................................................................................................ 253

KX-T7700 Series Incoming Lamp Control [968]............................................................................................ 253

Country [995].................................................................................................................................................253

Firmware Version [998].................................................................................................................................. 254

System Data Clear [999] ...............................................................................................................................254

4 Appendix ............................................................................................. 255

4.1 Capacity of System Resources...................................................................................256

4.1.1 Capacity of System Resources ......................................................................................256

4.2 Tones/Ring Tones.........................................................................................................258

4.2.1 Tones/Ring Tones...........................................................................................................258

Index .......................................................................................................... 263

12 Feature Guide

Section 1

Call Handling Features

Feature Guide 13

1.1 Incoming Call Features

1.1.1 Incoming Outside (CO) Line Call Features

1.1.1.1 Direct In Line (DIL)

Description

Directs incoming outside (CO) line calls to a preprogrammed destination based on the outside (CO) line carrying the call. Each outside (CO) line can have a different destination for each time service mode.

[Programming Example]

The table can be programmed for each outside (CO) line.

Outside (CO) Line No.

Day Lunch Night

1 DIL 101 DIL 102 DIL 102

2 DIL 103 DIL 103 DIL 103

(Cont.) : : : : : : :

: : : : : : :

8 Normal – Normal – Normal –

* CO Line Mode—Day/Night/Lunch [414-416]

In this example:

If an outside (CO) line call is received on outside (CO) line 1:

Distribution method and destination*

a) In day mode: Direct In Line (DIL) distribution is assigned. The call is routed to its DIL destination,

extension 101.

b) In lunch/night mode: DIL distribution is assigned. The call is routed to its DIL destination, extension

102.

Conditions

• To use this feature, "DIL" must be selected as the distribution method for the desired outside (CO) line port. When "Normal" is selected, an incoming outside (CO) line call is received at the extensions assigned in

• This outside (CO) line can be used by multiple extension users to make calls, but can only be used by a single extension to receive calls.

• If a DIL destination is an extension within an extension group that has enabled the Idle Extension Hunting feature and it is busy, the Idle Extension Hunting feature becomes active ( Extension Hunting).

Flexible Ringing—Day/Night/Lunch [408-410].

1.2.1 Idle

Feature Guide References

2.2.3 Time Service

14 Feature Guide

1.1 Incoming Call Features

1.1.1.2 Intercept Routing

Description

Redirects incoming outside (CO) line calls via the Direct Inward System Access (DISA) or Uniform Call Distribution (UCD) feature to a preprogrammed destination when the original destination does not, or cannot, answer the call. There are 2 types of Intercept Routing, described below.

Type Description

No Dial After hearing a dial tone (short beep) or a DISA outgoing message (OGM), if the caller

does not dial anything or enters an unrecognised input, the call is redirected to preprogrammed intercept destinations in the following priority: DISA IRNA to BV—Day/Night/Lunch [438-440] Flexible Ringing—Day/Night/Lunch [408-410]

Intercept Routing—No Answer (IRNA)

If a called party does not answer a call within a preprogrammed time period ( DISA Ring Time before Intercept [508], UCD Ring Time before Intercept [525]), the call is redirected to preprogrammed intercept destinations in the following priority: DISA IRNA to BV—Day/Night/Lunch [438-440] Flexible Ringing—Day/Night/Lunch [408-410]

Feature Guide References

1.2.2 Uniform Call Distribution (UCD)

1.15.6 Direct Inward System Access (DISA)

1.15.7 Built-in Voice Message (BV)

Feature Guide 15

1.1 Incoming Call Features

1.1.2 Internal Call Features

Description

There are 2 types of internal calls, described below.

Feature Description Details in

Intercom Call A call from one extension to another. • 1.5.1.1 Intercom

Call

Doorphone Call A call made from a doorphone to its preprogrammed destination

for the current time service mode, assigned to the doorphone's port (

2.2.3 Time Service).

• 1.15.1 Doorphone Call

16 Feature Guide

1.1 Incoming Call Features

1.1.3 Incoming Call Indication Features

1.1.3.1 Incoming Call Indication Features—OVERVIEW

Description

Extension telephones can indicate an incoming call in various ways, described below.

Indication Type Feature Description Details in

Ring/No Ring Outside (CO) Line

Ringing Selection

Ring Tone Ring Tone Pattern

Selection

Voice-calling Alternate

Receiving—Ring/ Voice

LED (Light Emitting Diode)

Display (Caller Information)

Tone During a Conversation

LED Indication The LED indicators on a PT can indicate

Display Information A user's PT can show a variety of

Call Waiting When an extension user is in the middle

Each extension can be programmed to ring or not ring when receiving an outside (CO) line call.

A telephone rings when receiving a call. A different ring tone pattern can be assigned to each incoming call type.

Proprietary telephone (PT) users can choose how their telephones receive intercom calls, by selecting to hear ring tones or the caller's voice.

the status of different lines using light patterns and colours.

information on the display, such as the outside (CO) line number, the caller's name and number, the extension number and name of the calling extension after the call is forwarded, etc.

of a call, the user can be alerted to a new call by a call waiting tone.

• 1.1.3.2 Outside (CO) Line Ringing Selection

• 1.1.3.3 Ring Tone Pattern Selection

• 1.5.1.1 Intercom Call

• 1.18.3 LED Indication

• 1.18.4 Display Information

• 1.1.3.5 Call Waiting

Feature Guide 17

1.1 Incoming Call Features

1.1.3.2 Outside (CO) Line Ringing Selection

Description

An extension user can select whether the telephone will ring or not when receiving call(s) from assigned or all outside (CO) lines through personal programming.

Conditions

• System programming determines which extension(s) will ring for incoming outside (CO) line calls in each time service mode (

• If an outside (CO) line call reaches a user's extension, but the extension is set to not ring, the CO button will flash. The outside (CO) line call can be answered by pressing the flashing CO button.

User Manual References

3.1.2 Changing Settings Using Programming Mode

Flexible Ringing—Day/Night/Lunch [408-410]).

18 Feature Guide

1.1 Incoming Call Features

1.1.3.3 Ring Tone Pattern Selection

Description

A different ring tone pattern can be assigned to each incoming call type, such as intercom calls ( Extension Ring Tone Pattern [115]), calls from each doorphone ( Doorphone Ring Tone Pattern [706]), and calls from each outside (CO) line ( CO Line Ring Tone Pattern [423]). Available ring tone patterns are as follows:

[Ring Tone Patterns]

1 s

Single

Double

Triple

S-Double

(Doorphone only)

Conditions

• The ring tone pattern for incoming calls (intercom calls and outside (CO) line calls) to a single line telephone (SLT) can be fixed to "Single" or "Double" for each extension through system programming (

SLT Fixed Bell Pattern [629]). The length of the ring tone pattern depends on the preprogrammed length of the bell-on signal ( SLT Ring Bell-on Time [143]), combined with the ratio between the bell signals of the SLT ( SLT Ring/Silence Ratio [142]). Depending on the type of SLT being used, the SLT may not ring properly, if the ring tone pattern of the SLT is set differently from that used by the telephone company.

Feature Guide References

1.1.3.2 Outside (CO) Line Ringing Selection

4.2.1 Tones/Ring Tones

Feature Guide 19

1.1 Incoming Call Features

1.1.3.4 Distinctive Ring Detection (DRD) for New Zealand

Description

Distinctive Ring Detection (DRD) is only available in New Zealand.

The PBX can detect the following 4 ring tone patterns sent from the telephone company for each outside (CO) line. When the PBX detects one of the ring tone patterns, the call will be transferred to the preprogrammed destination(s) automatically according to system programming. In addition, the extension ring tone pattern for the detected call can be assigned through system programming as shown below.

[Ring Tone Patterns Sent from the Telephone Company]

1 s

Pattern 1

(Normal)

Pattern 2

(Voice)

Pattern 3

(Modem/Voice)

Pattern 4

(Fax)

Pattern Destination assigned in Ring Tone Pattern assigned in

1 Flexible Ringing—Day/Night/Lunch [408-

410], or sent to the Direct Inward System Access (DISA) line or Uniform Call Distribution (UCD) group

2 DRD Ring Pattern 2 Extension Assignment—

Day/Night/Lunch [427-429] (New Zealand only)

3 DRD Ring Pattern 3 Extension Assignment—

Day/Night/Lunch [430-432] (New Zealand only)

4 FAX Connection [503] CO Line Ring Tone Pattern [423]

CO Line Ring Tone Pattern [423]

DRD Pattern 2 and 3 Ring Tone [433-434] (New Zealand only)

Conditions

• To use this feature, "UCD", "DISA", or "Normal" must be selected as the distribution method for the desired outside (CO) line port ( enabled ( Distinctive Ring Detection (DRD) [426] (New Zealand only)).

CO Line Mode—Day/Night/Lunch [414-416]) and DRD must be

Feature Guide References

1.2.2 Uniform Call Distribution (UCD)

20 Feature Guide

1.15.6 Direct Inward System Access (DISA)

4.2.1 Tones/Ring Tones

1.1 Incoming Call Features

Feature Guide 21

1.1 Incoming Call Features

1.1.3.5 Call Waiting

Description

A busy extension user can be alerted to a new call by Call Waiting. The busy extension user can then answer the second call either by disconnecting the current call or placing it on hold. If Call Waiting is enabled, a call waiting tone will be sent to the user under the following conditions:

a) When an outside (CO) line call or a doorphone call is received, or b) When another extension executes the Busy Station Signalling (BSS) feature.

If disabled, a reorder tone will be sent to the extension that executed the BSS feature.

Call Waiting from the Telephone Company

Besides the Call Waiting feature provided by the PBX, you can also subscribe to your telephone company's Call Waiting service and receive call waiting tones through the telephone company's lines. This feature is available when an extension is in a conversation with an outside party, and a call is received from another outside party on the same outside (CO) line. The external call waiting tone will alert an extension user of the incoming outside (CO) line call that is waiting. The user can answer the second call by disconnecting the current call or placing it on hold. If a call waiting tone is heard but the corresponding CO button does not flash, this tone is an external call waiting tone from the telephone company. For details, consult your telephone company.

Conditions

• Data Line Security When an extension user activates Data Line Security, Call Waiting is turned off ( 1.10.5 Data Line Security).

• Call Waiting Tone A proprietary telephone (PT) user can select the preferred call waiting tone through personal programming (Call Waiting Tone Type Selection).

• Caller ID Information When an extension receives a call waiting tone, the caller's information will flash on the display for 5 seconds at 15-second intervals.

Feature Guide References

1.7.3 Call Waiting Tone

4.2.1 Tones/Ring Tones

User Manual References

1.2.4 When the Dialled Party is Busy or There is No Answer

1.4.4 Answering Call Waiting

1.7.3 Receiving Call Waiting

3.1.2 Changing Settings Using Programming Mode

22 Feature Guide

1.2 Receiving Group Features

1.2.1 Idle Extension Hunting

Description

If a called extension is busy, Idle Extension Hunting redirects the call to an idle member of the same extension group, if that group has been assigned as an idle extension hunting group through system programming ( preprogrammed hunting type ( Hunting Type [101]).

This feature is also known as Station Hunting.

Circular Hunting An idle extension is searched for in a circular fashion one time according

Hunting Group Set [100]). Idle extensions are automatically searched for according to a

Type Description

to the numerical order of the jacks.

Incoming call

Extn.

Numerical order

Busy Extn.

Terminated Hunting An idle extension is searched for in the numerical order of the jacks, until

reaching the extension that is connected to the highest-numbered jack in the group.

Incoming call

Extn.

Numerical order

Busy Extn.

Highestnumbered jack

Busy Extn.

Conditions

• Idle Extension Hunting applies to: Intercom calls and outside (CO) line calls directed to a single extension.

• An extension can belong to only one extension group ( Extension Group [600]). One hunting type can be programmed for each extension group.

• If all the searched extensions are busy, a busy tone will be heard.

• A user can leave an idle extension hunting group temporarily by logging out of the group, and rejoin the group by logging back in (

• FWD/DND Mode When searching for an idle extension within an idle extension hunting group, any extension that has set FWD, DND, or Log-out will be skipped ( However, if the extension that receives the call first has set FWD or DND, Idle Extension Hunting will not function and the call will be forwarded to the preprogrammed destination (when FWD is set) or will not be received at all (when DND is set).

1.2.4 Log-in/Log-out).

1.3.1 Call Forwarding (FWD)/Do Not Disturb (DND)).

Feature Guide 23

1.2 Receiving Group Features

• Message Waiting A message waiting indication will not be sent to an idle extension hunting destination. The MESSAGE button light or Message/Ringer Lamp turns on at the original destination only ( 1.17.1 Message Waiting).

Feature Guide References

2.2.2 Group

24 Feature Guide

1.2 Receiving Group Features

1.2.2 Uniform Call Distribution (UCD)

Description

Uniform Call Distribution (UCD) distributes incoming calls to an idle member of the same extension group, if that group has been assigned as a UCD group through system programming ( Available extensions are searched for in a circular fashion in numerical order. The UCD feature is particularly helpful when a certain extension typically receives more calls than other extensions.

[Example of UCD Group]

The numbers found in circles below indicate calls and the order in which they arrived.

Calls arrive at the UCD group.

UCD Group [520]).

Call Distribution Calls are distributed in the numerical order of the jacks.

Extn. A receives the first call.

Extn.

UCD starts searching from extn. B (Skips extn. A).

Queuing

When the destination extension is busy or is logged out, the call waits in the queue and a UCD OGM is sent to the caller.

Extn.

When the second call arrives at extn. B, the third call will be directed to extn. C.

Extn.

Feature Guide 25

1.2 Receiving Group Features

[Flowchart]

Busy Rings (when an extension is available)

UCD OGM

Music on Hold is sent to the caller.

Busy

Did the UCD Busy

Waiting Time expire?

A UCD call from an outside

party is received.

The call reaches the UCD group.

Rings (when an extension is available)

Goes to

Yes

The call is

established.

(UCD Ring Time before Intercept expires)

The call is not

answered.

Is Intercept Routing

employed?

Yes

The call is

disconnected.

Goes to

Intercept-Normal

Goes to

The call is

disconnected.

What is the

UCD Busy Mode ?

Disconnect-OGM Intercept-DISADisconnect

A UCD OGM is sent

to the caller.

The call is

disconnected.

The call is

established.

A DISA OGM is sent

to the caller.

Goes to DISA

The call is directed

to another extension.

(UCD Ring Time after Intercept expires)

The call is not

answered.

The call is

disconnected.

UCD Busy Mode

When all extensions in a UCD group are busy, a call will wait for a preprogrammed length of time ( UCD Busy Waiting Time [521]). If this timer expires, the PBX will handle the call in one of the following ways according to system programming ( UCD Busy Mode [523]):

a) Disconnect: The call is disconnected immediately. b) Disconnect-OGM: The call is disconnected after a UCD outgoing message (OGM) plays (e.g.,

"We are still handling other calls. Please call back later.").

c) Intercept-Normal: The call is directed to preprogrammed destinations ( Flexible Ringing—Day/

Night/Lunch [408-410]).

d) Intercept-DISA: The call is directed to the DISA feature ( 1.15.6 Direct Inward System Access

(DISA)) and the caller hears a DISA OGM (e.g., "Thank you for calling Company A. Press 1 to speak to Sales. Press 2 to speak to Support.").

26 Feature Guide

1.2 Receiving Group Features

UCD Intercept Mode

When extensions in a UCD group are available but do not answer an outside (CO) line call within a preprogrammed length of time ( one of the following ways according to system programming ( UCD Intercept Mode [524]):

UCD Ring Time before Intercept [525]), the PBX will handle the call in

a) Disconnect: The call is disconnected. If a UCD OGM is not played, the call will not be

disconnected until the caller goes on-hook.

b) Intercept: The call is directed to preprogrammed destinations ( Flexible Ringing—Day/Night/

Lunch [408-410]). The extensions that receive the redirected call ring for a preprogrammed time period ( UCD Ring Time after Intercept [526]). When the timer expires, the call is disconnected. If a UCD OGM is not played, the call will not be disconnected until the caller goes on-hook.

Conditions

• To use this feature, "UCD" must be selected as the distribution method for the desired outside (CO) line port (

• It is possible to select the UCD OGM sent to the caller when a call arrives at a UCD group and all extensions in the group are busy (

• The Log-in or Log-out status can be set for each extension ( 1.2.4 Log-in/Log-out). The last member of a group cannot log out.

• FWD/DND Mode When searching for an available extension, any extension that has set FWD—All Calls, FWD—Busy/ No Answer, or DND will be skipped (

• UCD Busy Waiting Time It is possible to assign the length of time ( UCD Busy Waiting Time [521]) the PBX holds an incoming outside (CO) line call via the UCD feature when all extensions in the UCD group are busy, and to assign the interval time between the repeated UCD OGMs (

• Cyclic Tone Detection It is possible to select the number of times a cyclic tone must be detected while the UCD OGM is sent ( call via UCD.

CO Line Mode—Day/Night/Lunch [414-416]).

UCD Waiting Message [527]).

1.3.1 Call Forwarding (FWD)/Do Not Disturb (DND)).

UCD OGM Message Interval Time [522]).

Cyclic Tone Detection [513]). Cyclic Tone Detection can be used to disconnect an outside (CO) line

Feature Guide References

1.1.1.2 Intercept Routing

1.12.4 Music on Hold

2.2.2 Group

Feature Guide 27

1.2 Receiving Group Features

1.2.3 Direct Inward System Access (DISA) Ring

Description

A Direct Inward System Access (DISA) ring group is a specific extension group that receives DISA calls directed to the group. All extensions in the DISA ring group assigned as an Automated Attendant (AA) destination (

Delayed Ringing

Each extension can be programmed for Delayed Ringing ( Delayed Ringing—Day/Night/Lunch [411413]), which allows extensions to be alerted to calls by flashing buttons only. Received calls can be answered even if they are not ringing.

DISA Built-in AA [501]) ring simultaneously.

Extn.

Immediately ring simultaneously.

Extn.

Delayed Ringing:

Rings after a specified time delay.

Conditions

• To use this feature, "DISA" must be selected as the distribution method for the desired outside (CO) line port (

CO Line Mode—Day/Night/Lunch [414-416]), and DISA AA service must be assigned as the destination of incoming outside (CO) line calls via the DISA feature ( DISA Incoming Call Dial Mode [500]).

• The Log-in or Log-out status can be set for each extension ( 1.2.4 Log-in/Log-out). The last member of a group cannot log out.

Feature Guide References

1.15.6 Direct Inward System Access (DISA)

2.2.2 Group

28 Feature Guide

1.2 Receiving Group Features

1.2.4 Log-in/Log-out

Description

Members of an idle extension hunting group, Direct Inward System Access (DISA) ring group, or Uniform Call Distribution (UCD) group can join (Log-in) or leave (Log-out) groups manually. Group members can log in at the beginning of a work shift when they are ready to answer calls, and log out at the end of the work shift.

Conditions

• The last member of a group cannot log out.

• While logged out from a group, a member extension will not receive calls to that group via the DISA, UCD, or Idle Extension Hunting features.

• Log-in/Log-out Button A flexible CO button can be customised as a Log-in/Log-out button. It shows the current status as follows:

Light Pattern Status

Red on Logged out

Off Logged in

Feature Guide References

1.2.1 Idle Extension Hunting

1.2.2 Uniform Call Distribution (UCD)

1.2.3 Direct Inward System Access (DISA) Ring

1.18.2 Flexible Buttons

User Manual References

1.5.4 Leaving a Group (Log-in/Log-out)

Feature Guide 29

1.3 Call Forwarding (FWD)/Do Not Disturb (DND) Features

1.3.1 Call Forwarding (FWD)/Do Not Disturb (DND)

1.3.1.1 Call Forwarding (FWD)/Do Not Disturb (DND)—OVERVIEW

Description

When an extension user cannot answer calls (is on a call, out of the office, etc.), it is possible to forward or refuse calls directed to that extension using the following features:

1. Call Forwarding (FWD)

2. Do Not Disturb (DND)

1. FWD

Extension users can forward their incoming calls to preset destinations ( 1.3.1.2 Call Forwarding (FWD)).

2. DND

An extension user can send a DND tone to let the caller know that he or she is not available ( 1.3.1.3 Do Not Disturb (DND)).

Conditions

• FWD/DND Button If a proprietary telephone (PT) does not have an FWD/DND button, a flexible CO button can be customised as an FWD/DND button.

[Button Status]

The FWD/DND button shows the current status as follows:

Light Pattern Status

Red on DND on

Slow red flashing FWD on

Off FWD/DND off

• Setting a new FWD mode, such as All Calls or Busy/No Answer, or the DND feature, clears the status of the previous FWD mode or DND feature.

Feature Guide References

1.18.1 Fixed Buttons

1.18.2 Flexible Buttons

30 Feature Guide

1.3 Call Forwarding (FWD)/Do Not Disturb (DND) Features

1.3.1.2 Call Forwarding (FWD)

Description

Extension users can forward their calls to preset destinations. There are 4 Call Forwarding (FWD) modes, described below.

Mode Description

All Calls All calls are forwarded to another extension.

Busy/No Answer Calls are forwarded when the extension user's line is busy, or when the

user does not answer within a preprogrammed time period.

To Outside (CO) Line All calls are forwarded to an outside party, provided this feature is

enabled for each extension through system programming ( Forwarding to CO Line [607]).

Follow Me When an extension user fails to set this feature before leaving his or

her desk, this feature can be set from the destination extension.

Forwarded to:

Extension

1. Another Extension

Call

Incoming Intercom Calls/ Outside (CO) Line Calls

[Available Destinations]

Destination Availability

Extension (proprietary telephone [PT]/single line telephone [SLT])

Automatic Line Access no. + Phone no. Only available when FWD to Outside (CO) Line is

Outside (CO) Line Group Access no. + Outside (CO) Line Group no. + Phone no.

Voice Processing System (VPS) –

Built-in Voice Message (BV) feature no. Only available when the BV feature is enabled for the

–

enabled for the extension through system programming (

Only available when FWD to Outside (CO) Line is enabled for the extension through system programming (

extension through system programming ( Extension [622]).

2. Outside Party

3. VPS

4. BV

Call Forwarding to CO Line [607]).

BV for

Conditions

[General]

• This feature does not apply to calls from Hold Recall and Camp-on Recall.

• The types of calls that are forwarded by this feature are:

Feature Guide 31

1.3 Call Forwarding (FWD)/Do Not Disturb (DND) Features

Call Type

Outside (CO) line calls Normal except FWD to Outside (CO) Line, Direct In Line (DIL), Direct

Inward System Access (DISA)

Intercom calls Extension, Transfer

• Uniform Call Distribution (UCD) When searching for an available extension within a UCD group, any extension that has set FWD will be skipped. However, if the last extension that can receive a call has set FWD, the call will be forwarded to that extension's call forwarding destination. The last member of a UCD group cannot log out.

• When a call is forwarded, the corresponding message waiting indication is not forwarded. The MESSAGE button light or Message/Ringer Lamp turns on only at the originally called extension (

1.17.1 Message Waiting).

• It is programmable whether the calls received on outside (CO) lines programmed as "Normal" ( CO Line Mode—Day/Night/Lunch [414-416]) are forwarded for each extension or not ( Call Forwarding Selection [963]). If FWD is enabled for an extension whose FWD destination is a VPS or Telephone Answering Machine (TAM) and the extension has been assigned to ring with other extensions, the VPS or TAM may answer the call before other extensions can answer it. To prevent this, disable FWD.

• A call can only be automatically forwarded one time. In the example below, extension A's calls are being forwarded to extension B. If extension B tries to set FWD to extension C, the extension B user hears a reorder tone and the setting is denied. If extension B has already set FWD to extension C, and extension A tries to set FWD to extension B, the setting is also denied.

B C

• The destination of an extension's forwarded calls can call or transfer calls to the original extension.

Incoming

call

Original

FWD—All Calls

Call or transfer a call

FWD destination

[Busy/No Answer]

• No Answer Time The length of time before calls are forwarded is programmable for each extension ( Call Forwarding Start Time [202]).

[To Outside (CO) Line]

• FWD to Outside (CO) Line System programming determines the extensions that can forward all intercom calls and certain outside (CO) line calls to an outside party (

Call Forwarding to CO Line [607]). These outside (CO) line calls must arrive on outside (CO) lines whose programming ( CO Line Mode—Day/Night/Lunch [414-416]) is one of the following:

a) DIL

32 Feature Guide

1.3 Call Forwarding (FWD)/Do Not Disturb (DND) Features

b) DISA (only when the call is directly sent to an extension, not intercepted) c) UCD (when only one member belongs to the group)

• Outside (CO) Line Call Duration If a call between 2 outside parties is established, the call duration will be restricted by a system timer (

CO-to-CO Line Call Duration [205]). Both parties will hear a warning tone 15 seconds before the timer expires. When the timer expires, the call is disconnected ( 1.10.8 Outside (CO) Line Call Limitation).

• If a CPC (Calling Party Control) signal or reverse signal is received from an outside (CO) line, the corresponding call between 2 outside parties will be disconnected.

User Manual References

1.5.1 Forwarding Your Calls (Call Forwarding [FWD])

1.5.5 Using Voice Messaging (Built-in Voice Message [BV])

1.8.3 If a Voice Processing System is Connected

Feature Guide 33

1.3 Call Forwarding (FWD)/Do Not Disturb (DND) Features

1.3.1.3 Do Not Disturb (DND)

Description

Extension users can use this feature to prevent calls from ringing at their extension. The calling extension will hear a Do Not Disturb (DND) tone.

Conditions

• DND Override An extension in DND mode can be called by extensions that are allowed to override DND through system programming (

• This feature does not apply to calls from Hold Recall and Timed Reminder.

• Calls from outside (CO) lines programmed as "Normal" or "DIL" ( CO Line Mode—Day/Night/Lunch [414-416]) can be received at a user's extension, but the telephone will not ring. The corresponding CO button will flash when an outside (CO) line call is received, and the user can answer the call by pressing this button.

User Manual References

DND Override [609]).

1.2.4 When the Dialled Party is Busy or There is No Answer

1.7.2 Refusing Incoming Calls (Do Not Disturb [DND])

34 Feature Guide

1.4 Answering Features

1.4.1 Answering Features

1.4.1.1 Answering Features—OVERVIEW

Description

An extension user can answer incoming calls using the following methods:

1.4 Answering Features

Called

Extension

A user's own extension

(proprietary telephone [PT])

A user's own extension (single

line telephone [SLT])

Another extension

Feature Description Details in

Line Preference— Incoming

Direct One-touch Answering

Hands-free Answerback

Receiving Calls A user can answer an incoming call simply

Call Pickup A user can pick up a call to a specific

A user can select the line seized when going off-hook.

A user can answer an incoming call simply by pressing the flashing CO or INTERCOM button.

A user can answer calls automatically and establish a hands-free conversation.

by going off-hook.

extension, a call within the user's extension group, or a call received by a Telephone Answering Machine (TAM) extension.

• 1.4.1.2 Line Preference— Incoming

–

• 1.4.1.4 Handsfree Answerback

–

• 1.4.1.3 Call Pickup

Feature Guide 35

1.4 Answering Features

1.4.1.2 Line Preference—Incoming

Description

A proprietary telephone (PT) user can select the method used to answer incoming calls from the following 3 line preferences. Each of these line preferences can be selected by each extension through personal programming (Line Preference—Incoming).

No Line A user can select a line by pressing the desired Outside (CO) Line Access

Prime Line A user can answer a call arriving at a flexible CO button (assigned as the

Ringing Line (default) A user can answer a call ringing at one's own telephone simply by going

Conditions

Type Description

button to answer an incoming call after going off-hook.

"Prime Line") simply by going off-hook.

off-hook.

• Ringing methods can be selected from among immediate, delayed, no ringing, or no incoming calls (disable) through system programming ( Ringing—Day/Night/Lunch [411-413]).

• A single line telephone (SLT) user can select "Ringing Line" mode only.

• A flexible CO button should be assigned as an Outside (CO) Line Access button (Single-CO [S-CO], Group-CO [G-CO] or Other-CO [O-CO]) before selecting a line preference.

• Setting a new line preference clears the previous line preference.

• In "Prime Line" mode, if a PT user receives an incoming call on a line other than the "Prime Line", the user must go off-hook and then press the corresponding flashing CO button to answer the call.

Flexible Ringing—Day/Night/Lunch [408-410], Delayed

User Manual References

3.1.2 Changing Settings Using Programming Mode

36 Feature Guide

1.4 Answering Features

1.4.1.3 Call Pickup

Description

An extension user can answer a call ringing at another extension by entering the appropriate feature numbers. The following types of Call Pickup are available:

Directed Call Pickup A call to a specific extension is answered.

Group Call Pickup A call to an extension in the same extension group ( Extension Group

Type Description

[600]) is answered.

Call Retrieving from a Telephone Answering Machine (TAM)

Call Pickup Deny

An extension user can prevent other extensions from picking up calls ringing at his or her own extension. If this feature is enabled, other users will hear a reorder tone when trying to pick up calls.

A call received by a preprogrammed TAM extension ( TAM Extension [611]) is answered.

Conditions

[Directed/Group Call Pickup]

• Call Pickup applies to: Intercom calls (except calls from Hold Recall and Camp-on Recall), outside (CO) line calls, and doorphone calls (even when the extension is not assigned as a destination for doorphone calls.)

• An extension user will hear a confirmation tone when he or she picks up the call with the Directed Call Pickup or Group Call Pickup feature. It is possible to eliminate the tone through system programming (

Call Pickup Tone [117]).

[Group Call Pickup]

• By setting system programming ( Pickup Group [127]) in advance, an extension user can pick up a call to an extension in the same extension group simply by going off-hook even when his or her extension is not ringing.

User Manual References

1.3.3 Answering a Call Ringing at Another Telephone (Call Pickup)

Feature Guide 37

1.4 Answering Features

1.4.1.4 Hands-free Answerback

Description

A user with a speakerphone-equipped proprietary telephone (PT) can answer intercom calls automatically without lifting the handset. When a call is received at an extension that is in Hands-free Answerback mode, the caller hears a confirmation tone and the called extension hears a beep tone. Then the conversation is automatically established.

Conditions

• Hands-free Answerback applies to: Intercom calls (not including outside (CO) line calls or doorphone calls)

• When an outside (CO) line call is transferred to an extension, this feature is overridden and a ring tone is heard.

Feature Guide References

1.5.1.1 Intercom Call

User Manual References

1.3.2 Answering Hands-free (Hands-free Answerback)

38 Feature Guide

1.5 Making Call Features

1.5.1 Intercom Call Features

1.5.1.1 Intercom Call

Description

An extension user can call another extension user.

Conditions

• Extension Number/Name Assignment Extension numbers ( Extension Number [009]) and names ( Extension Name [604], Extension Name in Cyrillic [616]) can be assigned to all extensions. During intercom calls, the number and name of the other extension are shown on the displays of proprietary telephones (PTs).

• DSS Button It is possible to call another extension simply by pressing the corresponding Direct Station Selection (DSS) button ( as a DSS button. The DSS buttons on a DSS Console can also be used.

• Alternate Receiving—Ring/Voice A PT user can select to receive intercom calls by ring tone or by voice, through personal programming (Alternate Receiving—Ring/Voice). If a user selects voice-calling, the calling party can talk to the user immediately after hearing a confirmation tone.

• Alternate Calling—Ring/Voice A caller can change the called party's preset call receiving method (ring tone or voice). By doing so, ring-calling is switched to voice-calling, or vice versa, at the called party. This setting is active for the current call only, after which it reverts to the called party's previous setting.

• The extension ring tone pattern for incoming intercom calls can be selected through system programming ( calls and for incoming outside (CO) line calls can also be selected through system programming ( Ringback Tone Pattern [128]).

• Tone after Dialling After dialling an extension number, a user will hear one of the following:

DSS Off-hook Mode [126]). A flexible CO/DSS/MESSAGE button can be customised

Extension Ring Tone Pattern [115]). The ringback tone pattern for outgoing intercom

1.5 Making Call Features

Type Description

Ringback Tone Indicates the call is being received at the called party's extension.

Confirmation Tone Indicates the called party has set voice-calling.

Busy Tone Indicates the called party's extension is busy.

DND Tone Indicates the called party has set Do Not Disturb (DND).

Feature Guide References

1.18.2 Flexible Buttons

4.2.1 Tones/Ring Tones

Feature Guide 39

1.5 Making Call Features

User Manual References

1.2.1 Basic Calling

1.2.5 Switching the Calling Method (Alternate Calling—Ring/Voice)

3.1.2 Changing Settings Using Programming Mode

40 Feature Guide

1.5.2 Outside (CO) Line Call Features

1.5.2.1 Outside (CO) Line Call Features—OVERVIEW

Description

An extension user can use the following features when making an outside (CO) line call:

Feature Description Details in

1.5 Making Call Features

Emergency Call A user can dial preprogrammed emergency

numbers regardless of the restrictions imposed on the extension.

Account Code Entry A user can enter an account code to identify

outgoing calls for accounting and billing purposes.

Pulse to Tone Conversion A user can temporarily switch from Pulse mode to

DTMF (Dual Tone Multi-Frequency) mode if necessary.

Pause Insertion A dialling pause can be manually inserted by

pressing the PAUSE button, or can be automatically inserted after a user-dialled code, such as a Host PBX Access code or Automatic Pause Insertion code. The length of the pause can be specified through system programming.

• 1.5.2.2 Emergency Call

• 1.5.2.3 Account Code Entry

• 1.5.2.4 Dial Type Selection

• 1.5.2.6 Pause Insertion

• 1.5.2.7 Host PBX Access Code (Access Code to the Telephone Company from a Host PBX)

Feature Guide 41

1.5 Making Call Features

1.5.2.2 Emergency Call

Description

An extension user can dial preprogrammed emergency numbers ( Emergency Number [309]) after seizing an outside (CO) line regardless of the restrictions imposed on the extension.

Conditions

• If the PBX is installed behind an existing host PBX, an extension user must dial the Host PBX Access code after the Outside (CO) Line Access number.

• This feature will function even when:

– In Account Code—Verify-All/Verify-Toll/Forced mode ( 1.5.2.3 Account Code Entry)

– Restricted by the current class of service (COS) ( 1.8.1 Toll Restriction (TRS))

– In Extension Lock ( 1.8.3 Extension Lock)

42 Feature Guide

1.5 Making Call Features

1.5.2.3 Account Code Entry

Description

An account code is used to identify outgoing outside (CO) line calls for accounting and billing purposes. Account codes are appended to SMDR call records ( and have several uses. For example, a firm can use an account code for each client to determine which calls were made for which client, and can submit a bill to the client according to the client's account code as shown on the SMDR call record. There are 4 methods of entering account codes, explained below. One method is assigned to each extension through system programming (

Mode Description

Option An extension user can (but is not required to) enter a 4-digit account code

Forced An extension user must always enter a 4-digit account code within 5

Account Code Mode [605]).

during a conversation or within 30 seconds after a conversation ends when a record is needed.

seconds after seizing an outside (CO) line. This method ensures that extension users will not forget to enter account codes.

1.20.1 Station Message Detail Recording (SMDR)),

Verify-All An extension user must always enter a preprogrammed account code (

Account Code [310]) within 5 seconds after seizing an outside (CO) line. If the entered code does not match any preprogrammed code, the user will hear a reorder tone.

Verify-Toll An extension user can enter a preprogrammed account code ( Account

Code [310]) within 5 seconds after seizing an outside (CO) line to override TRS ( 1.8.2 Toll Restriction (TRS) Override by Account Code). Classes of service (COSs) 3 through 5 will be changed temporarily to COS 2. COSs 1 and 2 will not be affected. If the entered account code is also registered as an extension password, the extension password feature will be given priority. The COS of the corresponding extension will be applied.

Conditions

• An account code can be stored in Memory Dialling (One-touch Dialling, Hot Line, Speed Dialling— System/Personal, Call Forwarding (FWD) to Outside (CO) Line, etc.). In this case, the Account Code feature number and specified account code must be entered after the Outside (CO) Line Access number.

• An extension user does not need to enter an account code for incoming outside (CO) line calls.

• Even in Forced/Verify-All/Verify-Toll mode, emergency calls can be made without an account code (

1.5.2.2 Emergency Call).

User Manual References

1.2.1 Basic Calling

Feature Guide 43

1.5 Making Call Features

1.5.2.4 Dial Type Selection

Description

The dialling mode can be selected for each outside (CO) line through system programming ( Dial Mode [401]) regardless of the originating extension (dependent on the contract with the telephone company).

Mode Description

DTMF (Dual Tone MultiFrequency)

Pulse (Rotary) Numbers dialled by an extension user are transmitted to the outside (CO)

Call Blocking If your telephone company or a host PBX can receive both DTMF and

Numbers dialled by an extension user are transmitted to the outside (CO) line using tones. If this PBX is installed behind an existing host PBX, select this mode as necessary.

line using pulses.

Pulse signals but the contract specifies Pulse lines, select this mode. When dialling with a touch-tone telephone, only Pulse signals will be sent to the telephone company.

Conditions

• Automatic Configuration for Outside (CO) Line Type The dialling mode of connected outside (CO) lines is automatically assigned after restarting the PBX using the System Clear Switch or through system programming ( system programming in Dial Mode [401] and Pulse Speed [402] is required unless the dialling mode of the connected outside (CO) lines is Call Blocking. If your telephone company can receive both DTMF and Pulse signals, the PBX selects an outside (CO) line type according to the following priority: Pulse (Low) Pulse (High) DTMF

• Pulse to Tone Conversion It is possible for an extension user to temporarily switch from Pulse mode to DTMF mode in order to access special services such as computer-accessed long-distance calling or voice mail services. To switch to DTMF mode, wait for a preprogrammed time period after the outside (CO) line is connected,

or press the " mode ( Dial Mode [401]). DTMF mode cannot be changed to Pulse mode.

• The pulse rate for outside (CO) lines that have been set to "Pulse" or "Call Block" mode ( Pulse Speed [402]) should be selected depending on your telephone company. There are 2 pulse rates: Low (10 pps) and High (20 pps).

• It is possible to assign the minimum duration of the DTMF signal sent to outside (CO) lines that have been set to "DTMF" mode (

• It is programmable whether DTMF dialling is sent to the telephone company when an extension user redials after changing from Pulse mode to DTMF mode by pressing the "

Pulse to Tone Conversion [119]).

#" key. This feature functions only on outside (CO) lines set to "Pulse" or "Call Block"

DTMF Time [210]).

System Data Clear [999]). No

#" key ( Redialling after

User Manual References

1.4.9 Changing the Dialling Mode (Pulse to Tone Conversion)

44 Feature Guide

1.5 Making Call Features

1.5.2.5 Reverse Circuit

Description

The PBX can detect the reverse signal sent from the telephone company when an extension user tries to make an outside (CO) line call. This detects the start (the called party goes off-hook) and end (the called party goes on-hook) of an outgoing outside (CO) line call. The duration of the call can be verified with SMDR using this feature (

This feature is also known as Polarity Reverse Detection.

Conditions

• If Reverse Signal Detection is enabled for an outside (CO) line ( Polarity Reverse Detection [424]), the PBX will automatically start the timer ( Call Duration Counter Start [204]) immediately after the outside party answers the call.

1.20.1 Station Message Detail Recording (SMDR)).

Feature Guide 45

1.5 Making Call Features

1.5.2.6 Pause Insertion

Description

A dialling pause of a preprogrammed length can be inserted manually or automatically when dialling.

Manual Pause Insertion: A pause can be manually inserted by pressing the PAUSE button.

Automatic Pause Insertion: A pause will be automatically inserted after the user dials any one of the

following numbers:

a) Outside (CO) Line Access number b) Automatic Pause Insertion code c) Host PBX Access code ( 1.5.2.7 Host PBX Access Code (Access Code to the Telephone

Company from a Host PBX))

Conditions

• The pause length is programmable for each outside (CO) line ( Pause Time [417]).

• When a dialled telephone number matches one of the Automatic Pause Insertion codes assigned through system programming ( inserted after the code. This is particularly convenient if a second dial tone is sent from your telephone company.

Automatic Pause Insertion Code [311]), a pause will be automatically

46 Feature Guide

1.5 Making Call Features

1.5.2.7 Host PBX Access Code (Access Code to the Telephone Company from a Host PBX)

Description

This PBX can be installed behind an existing host PBX. This is performed by connecting extension jacks of the host PBX to outside (CO) line ports of this PBX. A Host PBX Access code, assigned through system programming ( PBX. The Outside (CO) Line Access number (9/0*1, or 81 through 88) of the host PBX should be stored as a Host PBX Access code for each outside (CO) line of this PBX. A pause of a preprogrammed length ( Pause Time [417]) will be automatically inserted after the user-dialled Host PBX Access code.

[Example]

Host PBX Access Code [403]), is required to access the telephone company from the host

Telephone Company

Host PBX Access Code for PBX, or Automatic Line Access No. for Host PBX: 0

Host PBX

Automatic Line Access No.: 9

Outside Party

(01-23-4567)

Extn. 101 Extn. 102

Outside (CO) line 1

Dials "9-0-01-23-4567".

Automatic Line Access No.

Telephone No.

Host PBX Access Code

PBX

Dials "9-101".

Automatic Line Access No.

Extn. No. of the Host PBX

Dials "0-01-23-4567".

Host PBX Access Code

Telephone No.

Note

In this example, "0" should be assigned as the Host PBX Access code for outside (CO) line 1 of this PBX.

For New Zealand, the Automatic Line Access number may be either 1 or 9.

Feature Guide 47

1.5 Making Call Features

Conditions

• Access to the host PBX during a conversation is also possible ( 1.10.7 External Feature Access (EFA)).

• TRS TRS checks only the dialled telephone number, excluding the Host PBX Access code, when accessing the telephone company through the host PBX (

• SMDR The Host PBX Access code can be logged by SMDR along with the dialled number when accessing the telephone company through the host PBX (

1.8.1 Toll Restriction (TRS)).

1.20.1 Station Message Detail Recording (SMDR)).

48 Feature Guide

1.5 Making Call Features

1.5.3 Seizing a Line Features

1.5.3.1 Seizing a Line Features—OVERVIEW

Description

A proprietary telephone (PT) user can select the line that is seized in order to make a call, using one of the following features:

Feature Description Details in

Line Preference—Outgoing A user can select the line to be seized when going off-

hook.

Outside (CO) Line Access A user can select the Outside (CO) Line Access

method used when making outside (CO) line calls.

• 1.5.3.2 Line Preference— Outgoing

• 1.5.3.3 Outside (CO) Line Access

Feature Guide 49

1.5 Making Call Features

1.5.3.2 Line Preference—Outgoing

Description

Through personal programming, a proprietary telephone (PT) user can select the preferred method of seizing a line (Line Preference—Outgoing) to be used each time the user goes off-hook.

Method Description

Idle Line When a user goes off-hook, an idle outside (CO) line is selected

automatically from among the assigned outside (CO) lines ( Designated Line Access [419]).

No Line When a user goes off-hook, no line is selected. In order to make a call,

the user must select the desired line manually.

Prime Line When a user goes off-hook, the preset line is selected automatically.

Conditions

• A flexible CO button should be assigned as an Outside (CO) Line Access button (Single-CO [S-CO], Group-CO [G-CO], or Other-CO [O-CO]) before selecting a line preference.

• Setting a new line preference clears the previous line preference.

• Line Preference Override A user can override the preset line preference temporarily by pressing the desired Outside (CO) Line Access button before going off-hook.

• System programming determines the extension users that can make outside (CO) line calls in each time service mode (

• It is possible to specify which outside (CO) lines are connected to the PBX ( CO Line Connection [400]). This prevents extension users from trying to select or making calls using outside (CO) lines that are not connected.

Flexible Outward Dialling—Day/Night/Lunch [405-407]).

Automatic

User Manual References

3.1.2 Changing Settings Using Programming Mode

50 Feature Guide

1.5.3.3 Outside (CO) Line Access

Description

There are 3 methods of accessing an outside (CO) line.

Method Description Operation

1.5 Making Call Features

Automatic Line Access (Local Access)

Outside (CO) Line Group Access

S-CO Line Access Selects the desired outside (CO) line

Line Access Using the Other-CO (O-CO) Button

To select an idle outside (CO) line from among the outside (CO) lines that are not assigned to S-CO or GCO buttons, the proprietary telephone (PT) user can press the O-CO button.

Selects an idle outside (CO) line automatically from the assigned outside (CO) lines ( Designated Line Access [419]). If Idle Line Preference ( 1.5.3.2 Line Preference—Outgoing) is set on the extension through personal programming, the user can access an idle line simply by going off-hook.

Selects an idle outside (CO) line from the corresponding outside (CO) line group.

directly.

Automatic

Dial the Automatic Line Access number (9/0) Access [121]).

Note

For New Zealand, the Automatic Line Access number may be either 1 or 9.

Dial the Outside (CO) Line Group Access number and an outside (CO) line group number, or press a Group-CO (G-CO) button.

Press the Single-CO (S-CO) button.

( Automatic Line

Conditions

• The PBX waits for a preprogrammed length of time ( Dialling Start Time [206]) after seizing an outside (CO) line before dialling.

• Button Assignment

A flexible CO button can be customised as an S-CO, G-CO, or O-CO button as follows:

Type Assignable parameter

Single-CO (S-CO) A specified outside (CO) line is assigned (Default: CO 1–CO 8).

Group-CO (G-CO) An outside (CO) line group is assigned ( CO Line Group Number

[404]).

Other-CO (O-CO) Outside (CO) lines that are not assigned to S-CO or G-CO buttons

are assigned.

The same outside (CO) line group can be assigned to more than one G-CO button on the same PT. The same outside (CO) line can be assigned to an S-CO button and a G-CO button. Dialling the Outside (CO) Line Access number selects a CO button according to the following priority:

S-CO G-CO O-CO

Once a flexible CO button is assigned as an Outside (CO) Line Access button, it indicates line status with a variety of light patterns (

• Direct Outside (CO) Line Access If a PT user is on-hook when pressing an idle CO button, the PT automatically enables hands-free

1.18.3 LED Indication).

Feature Guide 51

1.5 Making Call Features

operation mode. The user can dial without lifting the handset or pressing the SP-PHONE or MONITOR button.

• Outside (CO) Line Hunting Order for Automatic Line Access The outside (CO) line hunting sequence (from highest-numbered outside (CO) line, or in rotation) for Automatic Line Access can be determined through system programming ( Line Access [122]).

• System programming determines the extension users that can make outside (CO) line calls in each time service mode (

Flexible Outward Dialling—Day/Night/Lunch [405-407]).

Automatic Rotation for CO

Feature Guide References

1.18.2 Flexible Buttons

User Manual References

1.2.1 Basic Calling

52 Feature Guide

1.6 Memory Dialling Features

1.6.1 Memory Dialling Features

1.6.1.1 Memory Dialling Features—OVERVIEW

Description

An extension user can store frequently dialled numbers in the PBX. A stored number can be dialled by a simple operation.

1. Features

One-touch Dialling Personal Programming, System Programming • 1.6.1.2 One-

Feature Storage Method Details in

touch Dialling

KX-T7710 One-touch Dialling System Programming • 1.6.1.3 KX-

T7710 One-touch Dialling

Redial Last Number The last or most recently dialled number is

automatically stored.

Saved Number

Speed Dialling

Quick Dialling System Programming • 1.6.1.6 Quick

Hot Line Personal Programming with the Feature Number • 1.6.1.7 Hot Line

Incoming Call Log Caller ID information is automatically stored. • 1.16.2 Incoming

Personal Personal Programming with the Feature Number • 1.6.1.5 Speed

System System Programming

While in a conversation with an outside party or while hearing a busy tone, the current telephone number can be manually stored and redialled afterwards.

• 1.6.1.4 Redial

Dialling— Personal/System

Dialling

Call Log

2. Valid Input

Input

Displayed while

Entering

Description

0–9/ /# 0–9/ /# Store digits, , and # by pressing the

corresponding buttons.

PAU SE (Pause) P Store a dialling pause by pressing the PAUSE

button (

1.5.2.6 Pause Insertion).

Feature Guide 53

1.6 Memory Dialling Features

Input

FLASH/RECALL

(Hooking)

Displayed while

Entering

Description

F Store an EFA signal (EFA mode) by pressing the

FLASH/RECALL button at the beginning of the number (

1.10.7 External Feature Access

(EFA)).

INTERCOM (Secret)

[/] Hide all or part of the System Speed Dialling

number or One-touch Dialling number from the display by pressing the INTERCOM button at the beginning and at the end of the number to be hidden (Secret Dialling). It is programmable whether the hidden part will be shown on SMDR (

1.20.1 Station Message Detail Recording

(SMDR)).

CONF (Hyphen)

Available only when in system/personal programming mode

Available only when in system programming mode

- Store a hyphen by pressing the CONF button.

[Example of Secret Dialling]

When storing the number "91234567890", to hide the telephone number "1234567890",

Enter .INTERCOM9 1 2 3 4 5 6 7 8 9 0 INTERCOM

Notes

• The characters for secret code, "[" and "]" (entered by pressing the INTERCOM button), are counted as one digit each.

• It is not possible to hide the Outside (CO) Line Access number (9/0*, or 81 through 88) by pressing the INTERCOM button before dialling it.

For New Zealand, the Automatic Line Access number may be either 1 or 9.

Conditions

• Outside (CO) Line Access by Memory Dialling (One-touch Dialling/System Speed Dialling) A specific Outside (CO) Line Access number can be stored along with the telephone number in Memory Dialling. However, if Memory Dialling is performed after selecting an outside (CO) line, the stored Outside (CO) Line Access number is ignored and the telephone number is sent using the selected outside (CO) line.

54 Feature Guide

1.6 Memory Dialling Features

1.6.1.2 One-touch Dialling

Description

A proprietary telephone (PT) user can make a call or access a feature with a one-touch operation. This is possible by storing the number (up to 24 digits), such as an extension number, telephone number, account code, or feature number, in a One-touch Dialling button.

Conditions

• One-touch Dialling Button A flexible CO/Direct Station Selection (DSS)/Programmable Feature (PF)/MESSAGE button can be customised as a One-touch Dialling button.

• A number consisting of 25 digits or more can be stored by dividing it and storing it in 2 One-touch Dialling buttons.

• Personal Speed Dialling numbers (0 through 9) correspond to the numbers (F1 through F10) of the PF buttons assigned as One-touch Dialling numbers. Assigning a One-touch Dialling number to PF button "F1" will override Personal Speed Dialling number "0", and vice versa.

Feature Guide References

1.18.2 Flexible Buttons

User Manual References

1.2.2 Easy Dialling

Feature Guide 55

1.6 Memory Dialling Features

1.6.1.3 KX-T7710 One-touch Dialling

Description

The MESSAGE button and each of the 8 One-touch buttons on the KX-T7710 single line telephone (SLT) can be customised to dial an extension number, telephone number, or feature number (up to 24 digits) when the user presses that button. To allow easy configuration of multiple extensions, every KX-T7710 connected to the PBX can be customised with the same settings at once, through system programming ( One-touch Dialling [013]). This is useful for hotel room extensions or similar applications. The KX-T7710 has 2 modes, "NORMAL" mode and "PBX" mode, selected by a switch on the telephone. This feature is available only when the KX-T7710 is in "PBX" mode.

[Programming Example: KX-T7710 One-touch Dialling]

Location No. Button Desired Number

1 One-touch Dial 01 100 (Front Desk)

2 One-touch Dial 02 76XX (Wake-up Call)

3 One-touch Dial 03 102 (Restaurant)

KX-T7710

(Cont.) : : :

: : :

9 MESSAGE 784#

Conditions

• System programming determines the SLTs that can receive the message waiting notifications left by another extension (

• If a user goes off-hook with an SLT that has messages waiting, a special dial tone (dial tone 3) will be heard. The user can call a caller back or listen to the message simply by pressing the MESSAGE button because the button includes the default value of Message Waiting Answer feature number.

• Any feature number can be stored in a One-touch button. However, the feature numbers for Personal Speed Dialling, System Speed Dialling, and Quick Dialling do not function.

• KX-T7710 One-touch Dialling is available to users while hearing a dial tone.

• KX-T7710 One-touch Dialling is not available to users when the KX-T7710 is connected in parallel with a proprietary telephone (PT).

• Please refer to the Quick Reference Guide of the KX-T7710 for additional information.

SLT Message Waiting [619]).

Feature Guide References

1.18.2 Flexible Buttons

User Manual References

1.2.2 Easy Dialling

56 Feature Guide

1.6 Memory Dialling Features

1.6.1.4 Redial

Description

There are 2 types of Redial, described below.

Type Description

Last Number Redial Every extension automatically saves the last external telephone number

dialled, allowing the same number to be easily redialled.

Saved Number Redial A proprietary telephone (PT) user can save a telephone number while in

a conversation with an outside party or while hearing a busy tone, and then easily redial the number later. The saved number is kept until a new number is stored.

Automatic Redial

If Last Number Redial or Saved Number Redial is performed in hands-free mode and the called party is busy, the number will be automatically redialled a preprogrammed number of times ( Repeat Count [113]) at a preprogrammed interval ( Automatic Redial Interval [114]). This feature is only available on PT models that have an SP-PHONE or MONITOR button.

Automatic Redial

Conditions

[General]

• Up to 64 digits plus the Outside (CO) Line Access number can be stored and redialled for each Redial type.

• Automatic Redial is cancelled if any other number is dialled, or if an incoming call is answered.

• Headset users cannot use the Automatic Redial feature.

[Last Number Redial]

• The stored telephone number is replaced whenever a new number is dialled.

[Saved Number Redial]

• Save Button A flexible CO button can be customised as a Save button.

Feature Guide References

1.18.2 Flexible Buttons

User Manual References

1.2.3 Redialling

Feature Guide 57

1.6 Memory Dialling Features

1.6.1.5 Speed Dialling—Personal/System

Description

An extension user can use short numbers to frequently dialled numbers that are stored in the PBX, either in the extension's Personal Speed Dialling or in System Speed Dialling.

Personal Speed Dialling is also known as Station Speed Dialling.

Conditions

[General]

• Any number, such as a telephone number or feature number, can be stored in Personal Speed Dialling (up to 24 digits) and System Speed Dialling (up to 32 digits).

• This feature is not available on rotary single line telephones (SLTs).

[Personal Speed Dialling]

• Personal Speed Dialling numbers (0 through 9) correspond to the numbers (F1 through F10) of the Programmable Feature (PF) buttons assigned as One-touch Dialling numbers. Assigning a One-touch Dialling number to PF button "F1" will override Personal Speed Dialling number "0", and vice versa.

[System Speed Dialling]

• TRS for System Speed Dialling ( TRS—System Speed Dialling Class [301]) Calls made using System Speed Dialling are restricted depending on the class of service (COS) of System Speed Dialling numbers and the COS assigned to each extension ( (TRS)).

• System Speed Dialling numbers ( System Speed Dialling Number [001]) and names ( System Speed Dialling Name [011]) can be assigned through system programming. The assigned name will be shown on the display of a proprietary telephone (PT) when an extension user makes calls using this feature.

• Caller's Name If the dialled number matches a number stored in the System Speed Dialling table with an assigned name, the assigned name will be shown on the display (

• System Speed Dialling, One-touch Dialling, and manual dialling can be used in combination.

1.16.1 Caller ID).

1.8.1 Toll Restriction

User Manual References

1.2.2 Easy Dialling

3.3.2 System Programming

58 Feature Guide

1.6 Memory Dialling Features

1.6.1.6 Quick Dialling

Description

Using Quick Dialling, an extension user can make a call or access a feature easily. This is possible by storing the number (up to 10 digits), such as extension number, telephone number, or feature number, for Quick Dialling through system programming (

[Programming Example: Quick Dialling]

Code No. Desired Number

50 #34

51 #43

(Cont.) : :

: :

59 912345678

In this example:

a) The feature number for Paging—External, "#34", is stored with the code number "50". Users can

make paging announcements by going off-hook and then dialling "50".

b) The feature number for Paging—Answer, "#43", is stored with the code number "51". Users can

answer paging announcements by going off-hook and then dialling "51".

c) A telephone number, "912345678", is stored with the code number "59". Users can call this outside

number by going off-hook and then dialling "59".

Second Feature Numbering Plan [012]).

Conditions

• This feature is available when "Plan 2" or "Plan 3" is selected in Extension Number [009] ( 2.3.4 Feature Numbering).

User Manual References

1.2.2 Easy Dialling

Feature Guide 59

1.6 Memory Dialling Features

1.6.1.7 Hot Line

Description

A single line telephone (SLT) user can make an outgoing call to a previously stored telephone number (up to 32 digits) simply by going off-hook. If the Hot Line feature is set and the user goes off-hook, a special dial tone (dial tone 2) is generated for a preprogrammed time period ( dialling starts. During this waiting time, the user can dial another party, overriding the Hot Line feature.

This feature is also known as Pickup Dialling.

Conditions

• This feature cannot be programmed on rotary SLTs.

• This feature will not function when the extension user goes off-hook to answer an incoming call or retrieve a call on hold.

User Manual References

1.2.2 Easy Dialling

Hot Line Waiting Time [203]), and then

60 Feature Guide

1.7 Busy Line/Busy Party Features

1.7.1 Automatic Callback Busy (Camp-on)

Description

If the selected outside (CO) line is busy when a call is made, the caller can choose to be informed by a callback ring (Camp-on Recall) when the line becomes free. When the user answers the callback ring:

For an intercom call: The called extension starts ringing without the user having to redial.

For an outside (CO) line call: The line is seized.

Conditions

• If the callback ring is not answered within 10 seconds (4 rings), the callback is cancelled.

• More than one extension user can set this feature to monitor the same destination extension or outside (CO) line at the same time.

User Manual References

1.2.4 When the Dialled Party is Busy or There is No Answer

Feature Guide 61

1.7 Busy Line/Busy Party Features

1.7.2 Executive Busy Override

Description

An extension user can interrupt an existing call to establish a 3-party conference call.

Executive Busy Override Deny

It is possible for extension users to prevent their calls from being interrupted by another extension user.

Conditions

• System programming determines extension users who can use Executive Busy Override ( Executive Busy Override [608]).

• This feature will not function when the busy extension has set Executive Busy Override Deny or Data Line Security (

• When a 2-party conversation is changed to a 3-party conference call, a confirmation tone will be sent to all parties ( ( Conference Tone [105]).

1.10.5 Data Line Security).

1.13.1.2 Conference). It is possible to eliminate the tone through system programming

User Manual References

1.2.4 When the Dialled Party is Busy or There is No Answer

1.7.4 Preventing Other People from Joining Your Conversation (Executive Busy Override Deny)

62 Feature Guide

1.7 Busy Line/Busy Party Features

1.7.3 Call Waiting Tone

Description

When an extension user attempts to call a busy extension (i.e., an extension that is ringing or having a conversation), a call waiting tone will be sent to the called extension to indicate another call is waiting.

Conditions

• This feature functions only if the called extension has activated Call Waiting. If it is activated, the calling extension will hear a ringback tone.

• One of 2 call waiting tones can be selected through personal programming (Call Waiting Tone Type Selection).

Feature Guide References

1.1.3.5 Call Waiting

4.2.1 Tones/Ring Tones

User Manual References

3.1.2 Changing Settings Using Programming Mode

Feature Guide 63

1.8 Toll Restriction (TRS) Features

1.8.1 Toll Restriction (TRS)

Description

Toll Restriction (TRS) can prohibit certain extension users from making unauthorised outside (CO) line calls. Every extension is assigned to one of 5 classes of service (COSs) for each time service mode ( COS—Day/Night/Lunch [601-603]); COS 1 grants the highest level of authorisation, allowing all outside (CO) line calls to be made, and COS 5 grants the lowest level of authorisation. COSs 2 through 5 are used to restrict calls with a combination of preprogrammed Denied and Exception Code Tables, explained below.

Denied Code Tables ( TRS—COS 2-5 Denied Code [302-305]) Denied Code Tables are preprogrammed lists containing the telephone numbers that are restricted. All outgoing outside (CO) line calls made by COS 2 through 5 users are compared to the applicable Denied Code Table(s), and when the leading number of a dialled telephone number (not including the Outside (CO) Line Access number) matches an entry found in an applicable table, the call is denied. Up to a total of 80 denied codes, each consisting of up to 11 digits, can be stored.

Exception Code Tables ( TRS—Exception Code [306]) Exception Code Tables are preprogrammed lists of leading digits or complete telephone numbers that are checked against every dialled number prohibited by a Denied Code Table. When a dialled number is prohibited by a Denied Code Table, it is compared to the applicable Exception Code Table(s). If the dialled number matches an entry found in an applicable Exception Code Table, the call is permitted. Up to 80 exception codes, each consisting of up to 11 digits, can be stored. The available number of codes depends on the COS assigned to each extension.

Applicable tables by COS

The Denied Code Tables and Exception Code Tables that apply to each COS are listed below.

TRS-

COS No. Denied Code Tables Exception Code Tables

64 Feature Guide

No restriction. (Not Programmable)

20 denied codes programmed in [302]. (Table for Class 2)

40 denied codes programmed in [302] and [303]. (Tables for Classes 2 and 3)

60 denied codes programmed in [302] through [304]. (Tables for Classes 2 through 4)

80 denied codes programmed in [302] through [305]. (Tables for Classes 2 through 5)

No restriction. (Not Programmable)

80 exception codes (code numbers 01–80) programmed in [306]. (Tables for Classes 2 through 5)

60 exceptions codes (code numbers 01–60) programmed in [306]. (Tables for Classes 3 through 5 )

40 exception codes (code numbers 01–40) programmed in [306]. (Tables for Classes 4 and 5)

20 exception codes (code numbers 01–20) programmed in [306]. (Table for Class 5)

1.8 Toll Restriction (TRS) Features

COS 1

COS 2

COS 3

COS 4

COS 5

Class 2 restriction

Class 2 – 3 restrictions

Class 2 – 4 restrictions

Class 2 – 5 restrictions

All outside (CO) line calls permitted.

Class 2 – 5 exceptions

Class 3 – 5 exceptions

Class 4 – 5 exceptions

Class 5 exception

Calls are restricted Calls are permitted

TRS for System Speed Dialling ( TRS—System Speed Dialling Class [301]) Calls made using System Speed Dialling are restricted depending on the COS of System Speed Dialling numbers and the COS assigned to each extension. If, for example, the COS of System Speed Dialling numbers is assigned as "2", the PBX will allow System Speed Dialling calls for the extensions with COSs 1 and 2, but not allow System Speed Dialling calls for the extensions with COSs 3, 4, and 5 according to TRS as follows:

System Speed Dialling Class

COS No.

1 2 3 4 5

Permitted

Feature Guide 65

1.8 Toll Restriction (TRS) Features

[Flowchart]

An extension user tries to make an outside (CO) line call.

Was the number dialled using System Speed Dialling?

Ye s

What is the COS number?

COSs 2–5

Is the dialled number found in an applicable Denied Code Table?

Ye s

Is the dialled number found in an applicable Exception Code Table?

Ye s

Is the COS number higher

than the System Speed

Dialling Class?

No or Equal

COS 1

Ye s

The call is denied. The user hears a reorder tone.

The call is permitted.

Conditions

WARNING

The software contained in the TRS feature to allow user access to the network must be upgraded to recognise newly established network area codes and exchange codes as they are placed into service. Failure to upgrade the on-premise PBXs or peripheral equipment to recognise the new codes as they are established will restrict the customer and users of the PBX from gaining access to the network and to these codes. KEEP THE SOFTWARE UP TO DATE WITH THE LATEST DATA.

• Emergency numbers, such as the police or fire services, should be stored ( Emergency Number

• Host PBX Access Code/Carrier Exception Code

[309]) so that they are not barred by TRS.

TRS checks can be carried out on telephone numbers dialled using a Host PBX Access code (

66 Feature Guide

1.8 Toll Restriction (TRS) Features

1.5.2.7 Host PBX Access Code (Access Code to the Telephone Company from a Host PBX)) or Carrier Exception code.

Access Code is stored in the PBX

Access Code Type

Host PBX Access

Code*

Access Code is dialled

TRS ignores the code and checks the remaining digits.

Access Code is not

dialled

Number dialled is not an outside (CO) line call, so TRS does not check the

Access Code is not

stored in the PBX

TRS checks the entire number.

number.

Carrier Exception

Code*

TRS ignores the code and checks the

TRS checks the entire number.

remaining digits.

Host PBX Access Code [403]

Carrier Exception Code [300]

• The inter-digit timer ( Inter-digit Time [208]) applies until the TRS check is completed. When the timer expires, the outgoing outside (CO) line call is disconnected while dialling, if enabled through system programming (

No Dial Disconnection [211]). For a single line telephone (SLT), an outgoing outside (CO) line call will be released from the DTMF (Dual Tone Multi-Frequency) receiver when the inter-digit timer expires.

• The COS of extensions locked by the Extension Lock or Remote Extension Lock feature ( 1.8.3 Extension Lock) can be assigned ( TRS—Extension Lock Class [312]) so that even a locked extension can make outside (CO) line calls. The higher COS number will take precedence. If, for example, COS 3 is assigned to an extension (

TRS-COS—Day/Night/Lunch [601-603]) and the COS of locked extensions is assigned as "4", when the extension is locked, the PBX allows the extension user to make outside (CO) line calls using COS 4.

• The PBX can also be programmed to perform a TRS check for numbers that contain nondigits ( or #) ( TRS Check for * and # [125]). If TRS check is disabled, the PBX ignores any nondigits that are dialled when checking, which is useful in preventing some unauthorised calls.

Feature Guide References

1.6.1.5 Speed Dialling—Personal/System

2.2.1 Class of Service (COS)

Feature Guide 67

1.8 Toll Restriction (TRS) Features

1.8.2 Toll Restriction (TRS) Override by Account Code

Description

An extension user can override TRS temporarily to make a toll call from a toll-restricted telephone ( 1.8.1 Toll Restriction (TRS)). The extension user can carry out this feature by entering the appropriate account code before dialling the telephone number ( Account Code [310]).

[Flowchart]

TRS Override by Account Code is attempted.

Option/ Forced

Yes

What is the account code mode?

Verify–Toll

Does the entered

account code match an extension

password?

Does the entered

account code match a stored

account code?

Yes

Is the COS number "1"?

Yes

Verify–All

Does the entered

account code match a stored

account code?

Yes

The call is established with COS 2.

68 Feature Guide

The call is established with the COS number of the corresponding extension.

The COS number remains the same as that of the extension being used.

The call is denied. The user hears a reorder tone.

1.8 Toll Restriction (TRS) Features

Conditions

• This feature functions only for extensions whose:

– Account code mode is set to "Verify-Toll" ( Account Code Mode [605]).

– Class of service (COS) number is set to 3 through 5.

• If the extension user does not enter an account code or enters an invalid account code, an ordinary TRS check is performed.

• System programming determines whether SMDR ( 1.20.1 Station Message Detail Recording (SMDR)) logs the 4-digit account code or the 2-digit index of the account code when an extension user makes a call using this feature ( SMDR Account Code [805]).

• It is also possible to override TRS at another extension using the Walking COS feature ( 1.8.4 Walking COS).

Feature Guide References

1.5.2.3 Account Code Entry

Feature Guide 69

1.8 Toll Restriction (TRS) Features

1.8.3 Extension Lock

Description

Extension users can lock their telephones to prevent unauthorised use. This is useful for situations when extension users must leave their desks temporarily. Any 4-digit code can be used to lock and unlock an extension. This feature is also known as Electronic Station Lockout.

Conditions

• Remote Extension Lock

• The class of service (COS) of extensions locked by the Extension Lock or Remote Extension Lock

• Extension Lock—CANCEL ALL

• This feature also functions as Incoming Call Log Display Lock ( 1.16.2 Incoming Call Log).

An extension assigned as the operator or manager extension can remotely lock or unlock an extension using a Direct Station Selection (DSS) Console. This feature functions only if the operator or manager has set the extension password. When the operator or manager locks an extension remotely, the extension's user cannot unlock it. When a user locks an extension, the operator or manager extension can override the lock and unlock the extension. This feature is also known as Remote Station Lock Control.

feature can be assigned ( make outside (CO) line calls. The higher COS number will take precedence. If, for example, COS 3 is assigned to an extension ( extensions is assigned as "4", when the extension is locked, the PBX allows the extension user to make outside (CO) line calls using COS 4.

The operator or manager can cancel this feature for all extensions simultaneously.

The Incoming Call Log for the common area can only be locked or unlocked by the operator and manager.

TRS—Extension Lock Class [312]) so that even a locked extension can

TRS-COS—Day/Night/Lunch [601-603]) and the COS of locked

Feature Guide References

1.8.1 Toll Restriction (TRS)

User Manual References

1.5.3 Preventing Other People from Using Your Telephone (Extension Lock)

2.1.1 Locking Other Extensions (Remote Extension Lock)

2.1.7 Changing System Settings Using Programming Mode

70 Feature Guide

1.8 Toll Restriction (TRS) Features

1.8.4 Walking COS

Description

Extension users can temporarily assign their own class of service (COS) to another extension, allowing them to make calls as if from their own telephones. This feature is useful when a manager or supervisor needs to borrow another employee's telephone to make a call. The superior enters the extension password followed by the Walking COS feature number and his or her extension number, and then makes the call. The same privileges and restrictions normally applied to a user are applied when using Walking COS.

Conditions

• When making a call with Walking COS, the extension number of the Walking COS user's extension is also logged by SMDR (

1.20.1 Station Message Detail Recording (SMDR)).

Feature Guide References

2.2.1 Class of Service (COS)

User Manual References

1.2.6 Using Your Calling Privileges at Another Extension (Walking COS)

2.1.7 Changing System Settings Using Programming Mode

Feature Guide 71

1.9 Automatic Route Selection (ARS) Features

1.9.1 Automatic Route Selection (ARS)

Description

The PBX automatically selects the least expensive route (carrier) available at the time a long-distance call is made on an outside (CO) line that has Automatic Route Selection (ARS) enabled. In order to use ARS effectively, various ARS-related tables must be preprogrammed to tell the PBX which calls should be placed using which carriers.

72 Feature Guide

[Flowchart]

1.9 Automatic Route Selection (ARS) Features

A long-distance call is made.

Is (another) one digit

dialled within the ARS

Inter-digit Time?

Yes

Each time a digit is dialled, the PBX checks the dialled number (other than Host PBX Access codes, Carrier Exception codes, and First Carrier Access code).

Is the dialled number an

Yes

Emergency Call number?

Is the dialled number a TRS Denied Code?

Does the dialled

number include the First Carrier

Checks the Routing Plan Table (1–4) to determine which carrier to use.

Access code?

Does the leading

number match the Route 1–4

Selection Code?

Are 7 digits

(other than Host PBX

Access codes, Carrier Exception

codes, and First Carrier Access

code) dialled?

Yes

Is the dialled

number a TRS Denied Code?

The dialled number is sent to the telephone company.

Yes

Reorder tone

The dialled number (other than the First Carrier Access code) is sent to the telephone company.

Does the leading

number match the Route 1–4

Exception Code?

Yes

Reorder tone

Digits are removed from the dialled number as required.

Digits are added to the dialled number as required.

The corresponding Routing Plan Table is selected.

The dialled number is sent to the telephone company.

Goes to

Feature Guide 73

1.9 Automatic Route Selection (ARS) Features

[Programming Procedures]

1. ARS Mode ( ARS Selection [350])

Turn on ARS for each outside (CO) line.

2. First Carrier Access Code*

Enter the carrier's access code, such as the Host PBX Access code ( Host PBX Access Code [403]), Carrier Exception code ( Carrier Exception Code [300]), or First Carrier Access code ( 1st Carrier Selection Code [359]). For example, if the dialled number is "000-93-425-9477" and the First Carrier Access code is assigned as "000", the modified number is "93-425-9477". Consult your carrier for more information.

3. Routing Plan Table

Leading Number*2 ( Route 1-4 Selection Code [351-354])

Store the leading numbers of telephone numbers that should be routed by ARS.

Leading Number Exception*3 ( Route 1-4 Exception Code [355-358]) Store the telephone numbers that will bypass ARS here. Note that the Outside (CO) Line Access number is always ignored by ARS and does not need to be programmed here. Calls that are exempt from ARS are connected via the default carrier for that line.

Removed Number of Digits*4 ( ARS Modification—Removed Digits [360]) There may be circumstances where the user-dialled number must be modified in order for the carrier to connect the call. In this case, store the number of digits to be removed automatically from the beginning of the dialled number here.

Added Number*5 ( ARS Modification—Added Number [361]) Store the number to be added automatically to the beginning of the dialled number here.

ARS Outside (CO) Line Group*6 ( ARS CO Line Group [364]) When making outside (CO) line calls using the Automatic Line Access number (9/0)*, assign the outside (CO) line group(s) for each Routing Plan number here. An outside (CO) line belonging to the assigned outside (CO) line group(s) is automatically seized when making calls using the Automatic Line Access number, and the dialled number is applied to one of the Routing Plan numbers.

Note

Outside (CO) Line

PBX

74 Feature Guide

For New Zealand, the Automatic Line Access number may be either 1 or 9.

First

Carrier

Second

Carrier

Mobile

Jack

Third

Carrier

1 2 3

Group 1 Group 2

Local Call

050 (Long-distance Call)

05000 (International Call)

[Programming Example: Routing Plan Table]

1.9 Automatic Route Selection (ARS) Features

Routing

Plan No.

Leading

No.*

Leading No.

Exception*

Removed No.

of Digits*

ARS Outside (CO)

Added No.*

Line Group*

1 4,5 07 0 050 All

2 9,0 07 0 050 1

3 07 Not Stored 2 05000 1

4 6 Not Stored 0 Not Stored 2

Modification

Route 1-4 Selection Code [351-354]

Route 1-4 Exception Code [355-358]

ARS Modification—Removed Digits [360]

ARS Modification—Added Number [361]

ARS CO Line Group [364]

In this example:

Dialled Number Modified Number Description

9-43-425-9477 050-43-425-9477 A long-distance call is made using Routing Plan 1

when the Automatic Line Access number is assigned to "9".

9-54-123-4567 050-54-123-4567 A long-distance call is made using Routing Plan 1

when the Automatic Line Access number is assigned to "9".

9-93-425-9477 050-93-425-9477 A long-distance call via outside (CO) line group 1

is made using Routing Plan 2.

9-04-123-4567 050-04-123-4567 A long-distance call via outside (CO) line group 1

is made using Routing Plan 2.

9-07-81-92-477-1450 050-00-81-92-477-1450 An international call via outside (CO) line group 1

is made using Routing Plan 3.

9-6-123456 6-123456 A mobile telephone call via outside (CO) line

group 2 is made using Routing Plan 4.

4. Authorisation Code & Itemised Billing Code Table

Authorisation Code ( Route 1-4 Authorisation Code [381-384])

An Authorisation code for each carrier can be assigned for each outside (CO) line, if required by the carrier. The registered codes are not shown on proprietary telephone (PT) displays or System Data Dump printouts ( instead.

Itemised Billing Code ( Itemised Billing Code [389]) An Itemised Billing code can be assigned for each extension. It is possible to add the Itemised Billing code assigned to an extension to the Authorisation code for the carrier for each outside (CO) line through system programming (

System Data Dump [804]) after programming, but "Already Set" will be shown

Route 1-4 Itemised Billing [385-388]).

Feature Guide 75

1.9 Automatic Route Selection (ARS) Features

Sequence of Transmitted Code ( Authorisation and Itemised Billing Code Order [390])

The sequence of transmitted codes (C: Carrier Access Code; A: Authorisation Code; I: Itemised Billing Code; H: Telephone Number) can be selected. When "C.I.A.H" is selected, the dialled numbers of Itemised Billing Code (I) and Authorisation Code (A) are shown on the displays of PTs and SMDR (

1.20.1 Station Message Detail Recording (SMDR)).

[Programming Example: Authorisation & Itemised Billing Code Table]

Modification

Routing

Plan No.

Leading

No.

Removed

Added No.

Authorisation

Code*

Itemised Billing*

No. of Digits

1 8 0 11223344 0123456789

(on CO 1/2)

Enable (on CO 1/2) (Itemised Billing Code: Extn. 101)

2 5 0 11223344PPPP

#012345

(PPPP: 6 s,

67890123456 789 (on CO 1)

Enable (on CO 1) (Itemised Billing Code: Extn. 101)

#: Pulse to Tone Conversion (

1.5.2.4 Dial

Ty p e Se le c t i o n ))

Route 1-4 Authorisation Code [381-384]

Route 1-4 Itemised Billing [385-388]

In this example:

Dialled Number Modified Number Description

9-893-425-9477 (Extn. 101)

Pulse*

11223344-P*

Tone

-0123456789-101-893-425-9477

A call via provider access is made using Routing Plan 1 when the Automatic Line Access

Added No. Authorisation

Code

Itemised

Billing Code

Telephone

No.

Pulse*1 ( Dial Mode [401])

P (Pause)*2 ( Pause Time [417])

number is assigned to "9". The Authorisation code and the Itemised Billing code are transmitted in tone mode. The pause time is automatically inserted before entering the Authorisation code.

9-593-425-9477 (Extn. 101)

76 Feature Guide

Pulse Tone

11223344-PPPP-012345-P-67890123456789-101-593-425-9477

Added No. Authorisation

Code

Itemised

Billing Code

Telephone

No.

A call via provider access is made using Routing Plan 2 when the Automatic Line Access number is assigned to "9".

1.9 Automatic Route Selection (ARS) Features

Conditions

WARNING

The software contained in the ARS feature to allow user access to the network must be upgraded to recognise newly established network area codes and exchange codes as they are placed into service. Failure to upgrade the on-premise PBXs or peripheral equipment to recognise the new codes as they are established will restrict the customer and users of the PBX from gaining access to the network and to these codes. KEEP THE SOFTWARE UP TO DATE WITH THE LATEST DATA.

• ARS Inter-digit Time

• TRS

• If an extension user makes calls using the Automatic Line Access number, and the leading number of

• The PBX checks the number repeatedly until 7 digits have been dialled.

• If an extension user makes an outside (CO) line call by directly pressing a Single-CO (S-CO), Group-

The inter-digit time used while the PBX is checking the dialled number for the ARS feature can be specified through system programming (

TRS checks are performed before ARS number modification, so programme TRS Denied Code Tables and Exception Code Tables accordingly (

a dialled telephone number does not match any entries found in the Leading Number, an outside (CO) line enabled in

CO (G-CO), or Other-CO (O-CO) button or by dialling an assigned Outside (CO) Line Group Access number, and the seized outside (CO) line has been enabled in with the ARS feature.

Automatic Designated Line Access [419] is automatically seized.

ARS Inter-digit Time [363]).

1.8.1 Toll Restriction (TRS)).

ARS Selection [350], the call is made

Feature Guide 77

1.10 Conversation Features

1.10.1 Hands-free Operation

Description

A proprietary telephone (PT) user can talk to another party without lifting the handset. Pressing specific buttons automatically activates hands-free mode.

Conditions

• PTs with the MONITOR Button PTs with the MONITOR button can dial in hands-free mode but cannot have hands-free conversations.

• Hands-free mode is cancelled if an extension user does not start dialling within 10 seconds.

• This feature can be used by pressing the following buttons when the indicator of the SP-PHONE/ MONITOR button is off:

– SP-PHONE button

– MONITOR button

– INTERCOM button

– CO button

User Manual References

1.4.8 Talking to Another Party without Lifting the Handset (Hands-free Operation)

78 Feature Guide

1.10 Conversation Features

1.10.2 Room Monitor

Description

An extension user can monitor a room or a door through another proprietary telephone (PT) or a doorphone without the destination party knowing.

Conditions

• To monitor using this feature, an extension must have a PT with an AUTO ANS/MUTE button or a single line telephone (SLT) with a MUTE button. To be monitored using this feature, an extension must have a PT with an AUTO ANS/MUTE button.

• System programming determines the extensions that can be monitored using this feature ( Room Monitor [612]).

• A doorphone access tone will be sent to a monitored doorphone before monitoring starts ( 1.15.1 Doorphone Call). If an extension user wants to monitor a doorphone without informing the other party, it is possible to eliminate the tone through system programming ( Doorphone Access Tone [707]).

• Access tones will not be sent to a monitored PT. Paging tones will also not be received by a monitored PT.

User Manual References

1.2.4 When the Dialled Party is Busy or There is No Answer

Feature Guide 79

1.10 Conversation Features

1.10.3 Microphone Mute

Description

During a conversation, a proprietary telephone (PT) user can disable the built-in microphone to consult privately with others in the room while listening to the other party on the phone through the built-in speaker. When Microphone Mute is active, the user can hear the other party's voice, but the user's voice is muted.

Conditions

• This feature is only available on PTs that have an AUTO ANS/MUTE button.

User Manual References

1.4.6 Muting a Microphone (Microphone Mute)

80 Feature Guide

1.10 Conversation Features

1.10.4 Headset Operation

Description

This PBX supports headset-compatible proprietary telephones (PTs). A PT user can talk to another party without lifting the handset by using an optional headset. For connection and operation, refer to the Operating Instructions for the headset.

This feature is also known as Handset/Headset Selection.

Conditions

• Headset users cannot use the Automatic Redial feature ( 1.6.1.4 Redial).

• To set headset mode on a PT, use the handset/headset selector located on the telephone and/or on the headset.

• If headset mode is on, pressing the SP-PHONE button activates the headset, not the built- in speaker.

User Manual References

1.4.7 Using the Headset (Headset Operation)

Feature Guide 81

1.10 Conversation Features

1.10.5 Data Line Security

Description

Once Data Line Security is set on an extension, communication between the extension and the other party is protected from signals such as Call Waiting, Hold Recall, and Executive Busy Override. Extensions that have devices such as modems, fax machines, or Voice Processing Systems (VPSs) connected to them may set this feature to maintain secure data transmission, by blocking tones or other interruptions during communication.

User Manual References

1.7.6 Protecting Your Line against Notification Tones (Data Line Security)

82 Feature Guide

1.10 Conversation Features

1.10.6 Flash/Recall

Description

A proprietary telephone (PT) user can use the FLASH/RECALL button to disconnect the current call and start another call without hanging up. For example, if this button is used to disconnect an outside (CO) line, the extension user will hear a new dial tone from the same outside (CO) line.

Conditions

• FLASH/RECALL Button Mode One of the following modes can be selected through system programming ( Flash/Recall Key Mode [110]):

a) MODE 1: EFA mode ( 1.10.7 External Feature Access (EFA))

An EFA signal is sent for the specified duration ( Flash/Recall Time [418]).

b) MODE 2: Flash/Recall mode

A flash/recall signal is sent for the FLASH/RECALL button is pressed if the length of time that the button is pressed is longer than the specified duration ( of time that the button is pressed is shorter than the specified duration, an EFA signal will be sent for the specified duration.

• This feature functions only if the FLASH/RECALL button is set to "MODE 2: Flash/Recall mode".

• Disconnect Time The amount of time between successive accesses to the same outside (CO) line is programmable for each outside (CO) line (

• This feature generates an SMDR call record ( 1.20.1 Station Message Detail Recording (SMDR)) and restarts the call timer. The notation "F/" will be logged along with the new dial number.

Disconnect Time [422]).

Flash/Recall Time [418]). If the length

Feature Guide 83

1.10 Conversation Features

1.10.7 External Feature Access (EFA)

Description

An extension user can access features of a host PBX or the telephone company, such as Call Waiting. An EFA (External Feature Access) signal is sent to the host PBX or the telephone company. This is only available on outside (CO) line calls, including Host PBX Access ( Code to the Telephone Company from a Host PBX)).

Conditions

• This feature functions only if the FLASH/RECALL button is set to "MODE 1: EFA mode" ( 1.10.6 Flash/Recall). It is also possible to perform this feature by entering the EFA feature number when the current call is placed on consultation hold ( 1.12.5 Consultation Hold).

• Flash/Recall Time The length of an EFA signal can be selected for each outside (CO) line ( Flash/Recall Time [418]).

User Manual References

1.8.2 If a Host PBX is Connected

1.5.2.7 Host PBX Access Code (Access

84 Feature Guide

1.10.8 Outside (CO) Line Call Limitation

Description

Outside (CO) line calls are limited by the following features:

Feature Description

1.10 Conversation Features

Extension-to-Outside (CO) Line Call Duration

Outside-to-Outside (CO-toCO) Line Call Duration

When a call between an extension user and an outside party is established, the call duration is restricted by a timer ( Line Call Duration [212]). Both parties will hear a warning tone at 5second intervals 15 seconds before the timer expires. When the timer expires, the call is disconnected. System programming determines which extensions have calls limited by this feature ( Limitation [613]). This timer applies to outside (CO) line calls that are made via the PBX.

When a call between 2 outside parties is established, the call duration is restricted by a timer ( will hear a warning tone 15 seconds before the timer expires. When the timer expires, the call is disconnected.

CO-to-CO Line Call Duration [205]). Both parties

CO Line Call Duration

Extension-to-CO

Conditions

• Lockout If one party in a conversation goes on-hook, the call between both parties will be disconnected. A reorder tone is sent to the off-hook party before the call is disconnected. No operation is necessary.

• When an extension user seizes an outside (CO) line and then transfers the call to another extension user who can use this feature, the Extension-to-Outside (CO) Line Call Duration timer starts after the transferred call is answered by the outside party.

• The Outside-to-Outside (CO-to-CO) Line Call Duration feature applies to the following calls:

– Calls forwarded by the FWD to Outside (CO) Line feature ( 1.3.1.2 Call Forwarding (FWD))

– Calls transferred by the Call Transfer to Outside (CO) Line feature ( 1.11.1 Call Transfer)

– Calls using the DISA feature ( 1.15.6 Direct Inward System Access (DISA))

– Calls using the Unattended Conference feature ( 1.13.1.2 Conference)

Feature Guide 85

1.10 Conversation Features

1.10.9 Parallelled Telephone

Description

Any proprietary telephone (PT) can be connected in parallel with a single line device, such as a single line telephone (SLT), fax machine, or modem. When parallel mode is used, the 2 telephones function as follows:

• Both share one extension number.

• Either telephone or device can make or answer calls.

Conditions

• System programming determines the SLTs that can be connected in parallel with a PT ( Parallelled Telephone [610]).

• When the SLT is in operation, the display and LED (Light Emitting Diode) indicator on the paired PT will function in the same way as when the PT is in operation.

• The following features cannot be used with an SLT connected in parallel with a PT:

– Call Splitting

– Conference

– Door Open while connected to the doorphone

– External Feature Access (EFA)

– Hot Line

• An SLT connected in parallel with a PT will not ring if the PT is:

– In Hands-free Answerback mode ( 1.4.1.4 Hands-free Answerback).

– In Voice-calling mode (Alternate Receiving—Ring/Voice) ( 1.5.1.1 Intercom Call).

• An extension user cannot make a call from the SLT if the PT is:

– Playing background music (BGM)

– Receiving a paging announcement over the built-in speaker

– In programming mode

• Both the PT and the SLT will ring for incoming calls (if the ringer is turned on).

Installation Manual References

2.5.2 Connecting Extensions in Parallel

86 Feature Guide

1.10 Conversation Features

1.10.10 Calling Party Control (CPC) Signal Detection

Description

A CPC (Calling Party Control) signal is an on-hook indication (disconnect signal) sent from an outside (CO) line when the other party hangs up. To maintain efficient utilisation of outside (CO) lines, the PBX monitors each line's status and when a CPC signal is detected on a line, the PBX disconnects the line and alerts the extension with a reorder tone.

Conditions

• CPC Signal Detection is programmable for incoming outside (CO) line calls ( CPC Signal Detection—Incoming [420]) and for outgoing outside (CO) line calls ( CPC Signal Detection— Outgoing [421]).

• If a CPC signal is detected during a call between a caller using the DISA feature ( 1.15.6 Direct Inward System Access (DISA)) and an extension or an outside party, the call will be disconnected.

• It is possible to select whether the PBX detects the reverse signal from incoming outside (CO) line calls for the duration ( Incoming Reverse [153]).

CPC Signal Detection—Incoming [420]) specified through system programming (

Feature Guide 87

1.11 Transferring Features

1.11.1 Call Transfer

Description

An extension user can transfer a call to another extension or to an outside party. The following features are available:

Feature Transferring method

With Announcement Transfer is completed after announcing the transfer to the destination

party.

Without Announcement Transfer is completed without an announcement.

After dialling the destination extension number and hearing a ringback tone or busy tone, the originator can replace the handset.

Call Transfer with Announcement is also known as Call Transfer—Screened.

Call Transfer without Announcement is also known as Call Transfer—Unscreened.

Conditions

• System programming determines the extensions that are able to transfer calls to an outside party ( Call Transfer to CO Line [606]). Single line telephone (SLT) users cannot transfer calls to an outside party.

• Transfer Recall for Call Transfer without Announcement If the transfer destination extension does not answer within a preprogrammed time period ( Tr an s fe r Recall Time [201]), the call will return to the extension that transferred the call. If there is no answer for 30 minutes after Transfer Recall starts, the call will be disconnected.

• One-touch Transfer Direct Station Selection (DSS) Console users and proprietary telephone (PT) users can hold an outside (CO) line call and quickly transfer it to an extension by pressing the DSS button directly ( Transfer Using a DSS Button [005]). A flexible CO/DSS/MESSAGE button can also be customised as a DSS button.

• Music, if available, is sent to the held outside party while the call is being transferred ( 1.12.4 Music on Hold). An internal audio source, external audio source, or tone can be selected as the Music on Hold through system programming ( Music on Hold [111]).

• Outside (CO) Line Call Duration If an outside (CO) line call is transferred to an outside party, the call duration will be restricted by a system timer ( before the timer expires ( 1.10.8 Outside (CO) Line Call Limitation). The extension that transferred the call will also hear a ring tone or an alarm tone 50 seconds before the timer expires ( 1.12.1 Call Hold). When the timer expires, the call is disconnected unless the extension joins the conversation again.

• If a CPC (Calling Party Control) signal or reverse signal is received from an outside (CO) line, the corresponding call between 2 outside parties will be disconnected.

• Consultation Hold When a transferring party presses the TRANSFER button on a PT or the Recall/hookswitch on an SLT, the transferred party is automatically placed on consultation hold (

CO-to-CO Line Call Duration [205]). Both parties will hear a warning tone 15 seconds

1.12.5 Consultation Hold).

One-touch

88 Feature Guide

Feature Guide References

1.18.2 Flexible Buttons

User Manual References

1.4.1 Transferring a Call (Call Transfer)

1.11 Transferring Features

Feature Guide 89

1.12 Holding Features

1.12.1 Call Hold

Description

An extension user can put a call on hold. The following Call Hold features are available:

Feature Description

General Call Hold Any extension can retrieve a held call.

Exclusive Call Hold Only the proprietary telephone (PT) user who held the call can retrieve it.

Pressing the HOLD button multiple times alternates between General and Exclusive Call Hold.

Conditions

• Using the Call Hold feature, a PT user can have one intercom call and multiple outside (CO) line calls on hold at the same time. To hold multiple intercom calls, the user should use the Call Park feature (

1.12.2 Call Park). Using the Call Hold feature, a single line telephone (SLT) user can have either one intercom call or one outside (CO) line call on hold. To hold multiple calls, the user should use the Call Park feature.

• If an outside party is placed on hold and the call is not retrieved within 30 minutes, the call is automatically disconnected.

• Music on Hold Music, if available, is sent to the outside party on hold ( 1.12.4 Music on Hold). An internal audio source, external audio source, or tone can be selected as the Music on Hold through system programming (

• Doorphone calls cannot be put on hold.

• Hold Recall If a call on hold is not retrieved within a preprogrammed time period ( Hold Recall Time [200]), a ring tone will be heard at the extension that put the call on hold. If the extension is engaged in a call when the timer expires, an alarm tone will be heard. If the hold recall time is set to "Disable", no tone will be heard. Going off-hook after the hold recall time has expired automatically re-establishes the conversation with the call on hold.

• SLT Hold Mode It is possible to choose how to hold and transfer a call with an SLT, if the length of time that the Recall/ hookswitch is pressed is shorter than a specified duration ( The following methods ( SLT Hold Mode [104]) are available:

Music on Hold [111]).

Hookswitch Flash Timing Range [207]).

90 Feature Guide

Mode Hold Transfer to Extension

Hold-1

Pressing the Recall/hookswitch

Going on-hook

Pressing the Recall/hookswitch

Extension No.

1.12 Holding Features

Mode Hold Transfer to Extension

Pressing the Recall/hookswitch

Hold-2

Hold-3

In some cases, a call is not disconnected when an SLT user goes on-hook. Instead, the call is mistakenly placed on hold. After a specified time expires, the Hold Recall tone is heard. When the SLT user answers this, the user hears a cyclic tone (like a reorder tone). To avoid this problem, select "Hold2" or "Hold-3". In either of these modes, all calls are disconnected when going on-hook, unless the Call Hold feature number is entered after pressing the Recall/hookswitch.

It is possible to set each SLT not to receive pulse signals through system programming ( Internal Pulse Detection [614]). This setting helps the PBX to avoid mistaking pulse signals sent by dialling "1" for hooking, in the countries/areas where the length of time that the Recall/hookswitch is pressed is set to "MODE 1: 50–180 ms" in

Call Hold Feature No.

Going on-hook

Pressing the Recall/hookswitch

Call Hold Feature No.

Going on-hook

Hookswitch Flash Timing Range [207].

Pressing the Recall/hookswitch

Extension No.

Pressing the Recall/hookswitch

Call Hold Feature No.

Extension No.

Feature Guide References

4.2.1 Tones/Ring Tones

User Manual References

1.4.2 Holding a Call

Feature Guide 91

1.12 Holding Features

1.12.2 Call Park

Description

An extension user can hold a call by placing it into a common parking zone of the PBX. A parked call can be retrieved by any extension user. This feature is useful when an extension user wants to hold more than one intercom call with a proprietary telephone (PT), or more than one intercom call or outside (CO) line call with a single line telephone (SLT).

Conditions

• Call Park Recall If a parked call is not retrieved within a preprogrammed time period ( Hold Recall Time [200]), a ring tone will be heard at the extension that parked the call. If the destination is engaged in a call when the timer expires, an alarm tone will be heard.

• If a parked call is not retrieved within 30 minutes, it is automatically disconnected.

• Retry If the specified parking zone is occupied, the extension user will hear a busy tone. While hearing a busy tone, the user can retry by selecting another parking zone.

User Manual References

1.4.2 Holding a Call

92 Feature Guide

1.12 Holding Features

1.12.3 Call Splitting

Description

An extension user can speak alternately with 2 parties. Placing the current call on hold allows the user to speak with the other party.

Conditions

• This feature does not apply to calls from doorphones or paging announcements.

• Consultation Hold When the extension user presses the HOLD button on a proprietary telephone (PT) or the Recall/ hookswitch on a single line telephone (SLT), the held party is automatically placed on consultation hold (

1.12.5 Consultation Hold).

User Manual References

1.4.3 Talking to 2 Parties Alternately (Call Splitting)

Feature Guide 93

1.12 Holding Features

1.12.4 Music on Hold

Description

An outside party on hold will hear audio to inform the party that the call is still on hold. The following types of audio are available depending on the user's country/area:

a) Internal audio source b) External audio source c) To ne

The audio sources (internal and external) can also be used for BGM ( 1.15.4 Background Music (BGM)).

Conditions

• Hardware requirement: A user-supplied audio device, such as a CD player or radio for External audio source.

• The audio can be selected through system programming ( Music on Hold [111]).

• Operations such as Call Hold ( 1.12.1 Call Hold) and Call Transfer ( 1.11.1 Call Transfer) activate Music on Hold.

Installation Manual References

2.8.1 Connecting Peripherals

94 Feature Guide

1.12 Holding Features

1.12.5 Consultation Hold

Description

When an extension user is on a call and performs Call Transfer ( 1.11.1 Call Transfer), Call Splitting (

1.12.3 Call Splitting), or tries to establish a conference call ( 1.13.1.2 Conference), the call is automatically placed on consultation hold. When the operation is completed or cancelled, the consultation hold is released.

Feature Guide 95

1.13 Conference Features

1.13.1 Conference Features

1.13.1.1 Conference Features—OVERVIEW

Description

The following features are available to establish a conference call:

Feature Description Details in

Conference An extension user can establish a 3-party or 5-party

conference call.

Executive Busy Override An extension user can interrupt an existing call to

establish a 3-party conference call.

• 1.13.1.2 Conference

• 1.7.2 Executive Busy Override

96 Feature Guide

1.13 Conference Features

1.13.1.2 Conference

Description

An extension user can establish a conference call. The following Conference features are available:

Feature Description

3-party Conference During a 2-party conversation, an extension user can add a third party to

the conversation, thereby establishing a 3-party conference call.

Unattended Conference:

The proprietary telephone (PT) user who originated a conference with 2 outside parties can leave the conference and allow the other parties to continue the conversation. The user may return to the conference at any time, if he or she desires.

5-party Conference A PT user can establish a 5-party conference call by entering the 5-party

Conference feature number.

Conditions

[General]

• Conference call arrangement The following configurations of 3-party or 5-party conference calls are possible at the same time through system programming (

– 3-party conference calls between 3 extensions: Up to 3

– 3-party conference calls between one extension and 2 outside parties: Up to 4

– 3-party conference calls between 2 extensions and one outside party: Up to 4

– 5-party conference call between 5 extensions, or 3 extensions and 2 outside parties: One

• Conference Button On a PT that does not have a CONF (Conference) button, a flexible CO button can be customised as a Conference button.

• Consultation Hold When an extension user tries to establish a conference call, the current call is automatically placed on consultation hold until the conference is established (

Conference Pattern [116]):

1.12.5 Consultation Hold).

[3-party Conference]

• A confirmation tone will be sent to all parties when a 2-party conference call is changed to a 3-party conference call. It is possible to eliminate the tone through system programming ( [105]).

• Unattended Conference Recall The duration of unattended conferences is restricted by a system timer ( CO-to-CO Line Call Duration [205]). A ring tone or an alarm tone is heard at the conference originator's extension 50 seconds before the timer expires. A warning tone starts to be heard by parties in the unattended conference 15 seconds before the timer expires. If the originator returns to the conference before the unattended conference call is disconnected, the timer will be cancelled. If not, the ring tone or alarm tone and the warning tone will continue to be heard until the unattended conference call is disconnected (

1.10.8 Outside (CO) Line Call Limitation).

Conference Tone

Feature Guide 97

1.13 Conference Features

• An unattended conference cannot be established unless the extension is allowed to transfer a call to an outside party through system programming (

Call Transfer to CO Line [606]).

[5-party Conference]

• The following features will not function during a 5-party conference call:

–Call Hold

–Call Park

– Call Splitting

– Call Transfer

– Executive Busy Override

– Unattended Conference

• A confirmation tone will be sent to all parties when a 5-party conference call is established and when a 5-party conference call is changed to a 4-party conference call or vice versa. It is possible to eliminate the tone through system programming (

Conference Tone [105]).

Feature Guide References

1.18.1 Fixed Buttons

1.18.2 Flexible Buttons

User Manual References

1.4.5 Talking to Multiple Parties (Conference)

98 Feature Guide

1.14 Paging Features

1.14.1 Paging

Description

An extension user can make a paging announcement to several people at once. The announcement is heard through the built-in speakers of proprietary telephones (PTs) and/or an external pager (loudspeaker), depending on the type of Paging that is performed as follows:

Type Paging method

All Extensions The page is heard through the built-in speakers of all PTs.

External The page is heard through an external pager.

Group The page is heard through the built-in speakers of the PTs that belong to

a certain extension group (

All Extensions & External The page is heard through the built-in speakers of all PTs and an external

pager simultaneously.

Extension Group [600]).

The paged person can answer the page from a nearby telephone. It is possible to page with a call on hold in order to transfer the call.

Paging Deny

It is possible for each extension to deny being paged.

Conditions

• Hardware Requirement: A user-supplied external pager.

• A confirmation tone will be sent to the external pager before the paging announcement. It is possible to eliminate the tone through system programming (

• Only one person can use this feature at a time.

• Extensions that cannot be paged are:

– Ringing or busy PTs

– PTs in Paging Deny mode

– PTs in DND mode ( 1.3.1.3 Do Not Disturb (DND))

External Pager Access Tone [106]).

Installation Manual References

2.8.1 Connecting Peripherals

User Manual References

1.6.1 Paging

1.6.2 Answering/Denying a Paging Announcement

Feature Guide 99

1.15 Optional Device Features

1.15.1 Doorphone Call

Description

A visitor can use a doorphone to call its preprogrammed destination. Extension users can call a doorphone. Doorphones can also be used for the Room Monitor feature (

Conditions

• Hardware Requirement: An optional doorphone, and doorphone card.

• Doorphones 1 and 2 (or doorphones 3 and 4) cannot be used at the same time. When one is in use, the user cannot have a conversation with the other.

• A doorphone access tone will be sent to a monitored doorphone before monitoring starts. If an extension user wants to monitor a doorphone without informing the other party, it is possible to eliminate the tone through system programming (

• Ring Duration If an incoming doorphone call is not answered within a preprogrammed time period ( Doorphone Ring Time [708]), ringing stops and the call is cancelled. An extension user can choose the preferred ring tone pattern for doorphone calls through system programming (

• Call Destination System programming determines the extensions that can receive calls from each doorphone for each time service mode (

• Door Open While on a doorphone call, an extension user can unlock the door to let the visitor in ( 1.15.2 Door Open).

• When a doorphone call is received at a proprietary telephone (PT), a tone is heard instead of ringing.

Doorphone Ring Tone Pattern [706]).

Doorphone Ringing—Day/Night/Lunch [700-702]).

Doorphone Access Tone [707]).

1.10.2 Room Monitor).

Installation Manual References

2.3.6 4-Port Doorphone Card (KX-TE82461)

2.6 Connecting Doorphones and Door Openers

Feature Guide References

4.2.1 Tones/Ring Tones

User Manual References

1.8.1 If a Doorphone/Door Opener is Connected

100 Feature Guide

Panasonic KX-TES824, KX-TEM824 Service Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Introduction

About this Feature Guide

References Found in the Feature Guide

Links to Other Pages and Manuals

Notes

Trademarks

List of Abbreviations

Feature Highlights

Table of Contents

Call Handling Features

1.1 Incoming Call Features

1.1.1 Incoming Outside (CO) Line Call Features

1.1.1.1 Direct In Line (DIL)

1.1.1.2 Intercept Routing

1.1.2 Internal Call Features

1.1.3 Incoming Call Indication Features

1.1.3.2 Outside (CO) Line Ringing Selection

1.1.3.3 Ring Tone Pattern Selection

1.1.3.4 Distinctive Ring Detection (DRD) for New Zealand

1.1.3.5 Call Waiting

1.2 Receiving Group Features

1.2.1 Idle Extension Hunting

1.2.2 Uniform Call Distribution (UCD)

1.2.3 Direct Inward System Access (DISA) Ring

1.2.4 Log-in/Log-out

1.3 Call Forwarding (FWD)/Do Not Disturb (DND) Features

1.3.1 Call Forwarding (FWD)/Do Not Disturb (DND)

1.3.1.2 Call Forwarding (FWD)

1.3.1.3 Do Not Disturb (DND)

1.4.1 Answering Features

1.4 Answering Features

1.4.1.3 Call Pickup

1.4.1.4 Hands-free Answerback

1.5.1 Intercom Call Features

1.5.1.1 Intercom Call

1.5 Making Call Features

1.5.2 Outside (CO) Line Call Features

1.5.2.2 Emergency Call

1.5.2.3 Account Code Entry

1.5.2.4 Dial Type Selection

1.5.2.5 Reverse Circuit

1.5.2.6 Pause Insertion

1.5.2.7 Host PBX Access Code (Access Code to the Telephone Company from a Host PBX)

1.5.3 Seizing a Line Features

1.5.3.3 Outside (CO) Line Access

1.6 Memory Dialling Features

1.6.1 Memory Dialling Features

1.6.1.2 One-touch Dialling

1.6.1.3 KX-T7710 One-touch Dialling

1.6.1.4 Redial

1.6.1.6 Quick Dialling

1.6.1.7 Hot Line

1.7 Busy Line/Busy Party Features

1.7.1 Automatic Callback Busy (Camp-on)

1.7.2 Executive Busy Override

1.7.3 Call Waiting Tone

1.8 Toll Restriction (TRS) Features

1.8.1 Toll Restriction (TRS)

1.8.2 Toll Restriction (TRS) Override by Account Code

1.8.3 Extension Lock

1.8.4 Walking COS

1.9 Automatic Route Selection (ARS) Features

1.9.1 Automatic Route Selection (ARS)

1.10 Conversation Features

1.10.1 Hands-free Operation

1.10.2 Room Monitor

1.10.3 Microphone Mute

1.10.4 Headset Operation

1.10.5 Data Line Security

1.10.6 Flash/Recall

1.10.7 External Feature Access (EFA)

1.10.8 Outside (CO) Line Call Limitation

1.10.9 Parallelled Telephone

1.10.10 Calling Party Control (CPC) Signal Detection

1.11 Transferring Features

1.11.1 Call Transfer