Panasonic KX-TES824, KX-TEM824 Service Manual

Advanced Hybrid System

Feature Guide

KX-TES824

Model

KX-TEM824

Thank you for purchasing a Panasonic Advanced Hybrid System. Please read this manual carefully before using this product and save this manual for future use.

Introduction

About this Feature Guide

The Feature Guide is designed to serve as an overall reference describing the features of the Panasonic Advanced Hybrid System. It explains what the Advanced Hybrid System can do, as well as how to obtain the most of its many features and facilities.

The Feature Guide is divided into the following sections:

Section 1, Call Handling Features

Describes the features of the Advanced Hybrid System related to making and receiving calls, and operating telephones.

Section 2, System Configuration and Administration Features

Describes the features that allow the Advanced Hybrid System to be configured and administered to suit the needs of its users.

Section 3, Programming Instructions

Serves as an overall system programming reference for the Advanced Hybrid System.

Section 4, Appendix

Provides tables that describe the resource capacity of the Advanced Hybrid System, as well as its different tones and ring tones.

Index

References Found in the Feature Guide

Installation Manual References

The Installation Manual provides instructions detailing the installation and maintenance of the PBX. Sections from the Installation Manual are listed throughout the Feature Guide for your reference.

Feature Guide References

Related sections of the Feature Guide are listed for your reference.

User Manual References

The User Manual describes how users can access commonly used PBX features and functions with their proprietary telephones (PTs), single line telephones (SLTs), and Direct Station Selection (DSS) Consoles. Sections from the User Manual are listed throughout the Feature Guide for your reference.

PT Programming References

Commonly used settings can be programmed using a display PT ( 2.3.2 PT Programming). These PT programming items are noted throughout the Feature Guide for your reference by title and programme number. The following is an example of a PT Programming reference: "Idle extensions are automatically searched for according to a preprogrammed hunting type ( Hunting Type [101])."

2 Feature Guide

Links to Other Pages and Manuals

If you are viewing this Feature Guide with a PC, certain items are linked to different sections of the Feature Guide and other Advanced Hybrid System manuals. Click on a link to jump to that section.

Linked items include:

• Installation Manual References

• Feature Guide References

• User Manual References

• PT Programming References

Notes

• Certain PTs, features, and optional service cards are not available in some areas. Consult your certified Panasonic dealer for more information.

• Every system programming setting can be accessed using a PC and the Panasonic KX-TE Maintenance Console software ( line help that is installed along with KX-TE Maintenance Console ( 3.2.1 Installing and Starting KXTE Maintenance Console).

The KX-TES824E, the KX-TES824NE, the KX-TES824GR/KX-TEM824GR, the KX-TES824CE/KX-TEM824CE, and the KX-TES824PD/KX-TEM824PD are designed to interwork with the Analogue Public Switched Telephone Network (PSTN) of European countries.

Panasonic Communications Co., Ltd./Panasonic Communications Company (U.K.) Ltd. declares that this equipment is in compliance with the essential requirements and other relevant provisions of Radio & Telecommunications Terminal Equipment (R&TTE) Directive 1999/5/EC. Declarations of Conformity for the relevant Panasonic products described in this manual are available for download by visiting:

http://doc.panasonic.de

2.3.1 PC Programming). For programming details, refer to the on-

Contact: Panasonic Services Europe GmbH Panasonic Testing Centre Winsbergring 15, 22525 Hamburg, F.R. Germany

Trademarks

• Microsoft and Windows are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries.

• Intel and Pentium are trademarks or registered trademarks of Intel Corporation or its subsidiaries in the United States and other countries.

• All other trademarks identified herein are the property of their respective owners.

Feature Guide 3

List of Abbreviations

AA Automated Attendant

APT Analogue Proprietary Telephone

ARS Automatic Route Selection

BGM Background Music

BSS Busy Station Signalling

BV Built-in Voice Message

COS Class of Service

CPC Calling Party Control

DIL Direct In Line

DISA Direct Inward System Access

DND Do Not Disturb

DRD Distinctive Ring Detection

DSS Direct Station Selection

DTMF Dual Tone Multi-Frequency

EFA External Feature Access

FWD Call Forwarding

G-CO Group-CO

IRNA Intercept Routing—No Answer

LCS Live Call Screening

LED Light Emitting Diode

O-CO Other-CO

OGM Outgoing Message

PF Programmable Feature

PSTN Public Switched Telephone Network

PT Proprietary Telephone

S-CO Single-CO

SLT Single Line Telephone

SMDR Station Message Detail Recording

SMS Short Message Service

TRS Tol l Re st ri ct i on

TA M Telephone Answering Machine

UCD Uniform Call Distribution

4 Feature Guide

VM Voice Mail

VPS Voice Processing System

Feature Highlights

Built-in Voice Message (BV)

Built-in Voice Message (BV) allows a caller to leave a voice message in a user's personal message area or the PBX's common message area, if an optional voice message card is installed in the PBX ( in Voice Message (BV)).

Call Routing for Fixed Line SMS

The PBX can relay incoming calls from a Short Message Service (SMS) centre to specific single line telephones (SLTs) that support SMS. Fixed Line SMS is a service that allows text messages to be sent and received via Public Switched Telephone Network (PSTN) access (

1.17.3 Call Routing for Fixed Line

SMS).

Caller ID Display on SLT

The PBX can receive Caller ID information (telephone numbers and callers' names) from calls received on outside (CO) lines. This information can be shown on the displays of some SLTs as well as proprietary telephones (PTs) when receiving calls (

1.16.1 Caller ID).

3-level Automated Attendant (AA)

3-level Automated Attendant (AA) service allows a caller to dial a single-digit number (Direct Inward System Access [DISA] AA number) following the guidance of 3-level DISA outgoing messages (OGMs), and be connected to the desired party automatically (

1.15.6 Direct Inward System Access (DISA)).

PC Programming

System programming settings can be accessed using a PC and the Panasonic KX-TE Maintenance Console software as well as by using a PT (

2.3.1 PC Programming). The PBX software can be upgraded via the Serial Interface (RS-232C port) or USB port, using the KX-TE Maintenance Console software (

2.3.7 Firmware Upgrade).

Automatic Configuration for Outside (CO) Line Type

The dialling mode of connected outside (CO) lines is automatically configured the first time the PBX is accessed with a PC using the KX-TE Maintenance Console software, or after the PBX data has been cleared (

2.3.5 Automatic Configuration for Outside (CO) Line Type).

Advanced Hybrid System

This PBX supports the connection of PTs*1, Direct Station Selection (DSS) Consoles, and single line devices such as SLTs, fax machines, wireless telephones, and data terminals.

1.15.7 Built-

In this manual, "proprietary telephone" ("PT") means an analogue proprietary telephone (APT).

Feature Guide 5

1 Call Handling Features......................................................................... 13

1.1 Incoming Call Features..................................................................................................14

1.1.1 Incoming Outside (CO) Line Call Features ...................................................................... 14

1.1.1.1 Direct In Line (DIL) ..........................................................................................................................................14

1.1.1.2 Intercept Routing............................................................................................................................................. 15

1.1.2 Internal Call Features.......................................................................................................16

1.1.3 Incoming Call Indication Features.................................................................................... 17

1.1.3.1 Incoming Call Indication Features—OVERVIEW.............................................................................................17

1.1.3.2 Outside (CO) Line Ringing Selection...............................................................................................................18

1.1.3.3 Ring Tone Pattern Selection............................................................................................................................ 19

1.1.3.4 Distinctive Ring Detection (DRD) for New Zealand ......................................................................................... 20

1.1.3.5 Call Waiting .....................................................................................................................................................22

1.2 Receiving Group Features ............................................................................................23

1.2.1 Idle Extension Hunting ..................................................................................................... 23

1.2.2 Uniform Call Distribution (UCD) .......................................................................................25

1.2.3 Direct Inward System Access (DISA) Ring ...................................................................... 28

1.2.4 Log-in/Log-out .................................................................................................................. 29

1.3 Call Forwarding (FWD)/Do Not Disturb (DND) Features.............................................30

1.3.1 Call Forwarding (FWD)/Do Not Disturb (DND)................................................................. 30

1.3.1.1 Call Forwarding (FWD)/Do Not Disturb (DND)—OVERVIEW.......................................................................... 30

1.3.1.2 Call Forwarding (FWD).................................................................................................................................... 31

1.3.1.3 Do Not Disturb (DND)...................................................................................................................................... 34

1.4 Answering Features.......................................................................................................35

1.4.1 Answering Features .........................................................................................................35

1.4.1.1 Answering Features—OVERVIEW .................................................................................................................. 35

1.4.1.2 Line Preference—Incoming .............................................................................................................................36

1.4.1.3 Call Pickup....................................................................................................................................................... 37

1.4.1.4 Hands-free Answerback .................................................................................................................................. 38

1.5 Making Call Features .....................................................................................................39

1.5.1 Intercom Call Features .....................................................................................................39

1.5.1.1 Intercom Call ................................................................................................................................................... 39

1.5.2 Outside (CO) Line Call Features ...................................................................................... 41

1.5.2.1 Outside (CO) Line Call Features—OVERVIEW............................................................................................... 41

1.5.2.2 Emergency Call ............................................................................................................................................... 42

1.5.2.3 Account Code Entry ........................................................................................................................................ 43

1.5.2.4 Dial Type Selection .......................................................................................................................................... 44

1.5.2.5 Reverse Circuit ................................................................................................................................................45

1.5.2.6 Pause Insertion................................................................................................................................................ 46

1.5.2.7 Host PBX Access Code (Access Code to the Telephone Company from a Host PBX) ..................................47

1.5.3 Seizing a Line Features ................................................................................................... 49

1.5.3.1 Seizing a Line Features—OVERVIEW ............................................................................................................ 49

1.5.3.2 Line Preference—Outgoing .............................................................................................................................50

1.5.3.3 Outside (CO) Line Access ...............................................................................................................................51

1.6 Memory Dialling Features .............................................................................................53

1.6.1 Memory Dialling Features ................................................................................................ 53

1.6.1.1 Memory Dialling Features—OVERVIEW ......................................................................................................... 53

1.6.1.2 One-touch Dialling........................................................................................................................................... 55

1.6.1.3 KX-T7710 One-touch Dialling.......................................................................................................................... 56

1.6.1.4 Redial ............................................................................................................................................................. 57

1.6.1.5 Speed Dialling—Personal/System................................................................................................................... 58

1.6.1.6 Quick Dialling................................................................................................................................................... 59

1.6.1.7 Hot Line ........................................................................................................................................................... 60

6 Feature Guide

1.7 Busy Line/Busy Party Features.................................................................................... 61

1.7.1 Automatic Callback Busy (Camp-on)............................................................................... 61

1.7.2 Executive Busy Override ................................................................................................. 62

1.7.3 Call Waiting Tone............................................................................................................. 63

1.8 Toll Restriction (TRS) Features.................................................................................... 64

1.8.1 Toll Restriction (TRS)....................................................................................................... 64

1.8.2 Toll Restriction (TRS) Override by Account Code ........................................................... 68

1.8.3 Extension Lock ................................................................................................................ 70

1.8.4 Walking COS ................................................................................................................... 71

1.9 Automatic Route Selection (ARS) Features................................................................ 72

1.9.1 Automatic Route Selection (ARS) ................................................................................... 72

1.10 Conversation Features.................................................................................................. 78

1.10.1 Hands-free Operation...................................................................................................... 78

1.10.2 Room Monitor .................................................................................................................. 79

1.10.3 Microphone Mute............................................................................................................. 80

1.10.4 Headset Operation .......................................................................................................... 81

1.10.5 Data Line Security ........................................................................................................... 82

1.10.6 Flash/Recall..................................................................................................................... 83

1.10.7 External Feature Access (EFA) ....................................................................................... 84

1.10.8 Outside (CO) Line Call Limitation .................................................................................... 85

1.10.9 Parallelled Telephone ...................................................................................................... 86

1.10.10 Calling Party Control (CPC) Signal Detection ................................................................. 87

1.11 Transferring Features.................................................................................................... 88

1.11.1 Call Transfer..................................................................................................................... 88

1.12 Holding Features ........................................................................................................... 90

1.12.1 Call Hold .......................................................................................................................... 90

1.12.2 Call Park .......................................................................................................................... 92

1.12.3 Call Splitting..................................................................................................................... 93

1.12.4 Music on Hold.................................................................................................................. 94

1.12.5 Consultation Hold ............................................................................................................ 95

1.13 Conference Features..................................................................................................... 96

1.13.1 Conference Features ....................................................................................................... 96

1.13.1.1 Conference Features—OVERVIEW.................................................................................................................96

1.13.1.2 Conference ......................................................................................................................................................97

1.14 Paging Features............................................................................................................. 99

1.14.1 Paging ............................................................................................................................. 99

1.15 Optional Device Features ........................................................................................... 100

1.15.1 Doorphone Call ............................................................................................................. 100

1.15.2 Door Open ..................................................................................................................... 101

1.15.3 Doorbell/Door Chime ..................................................................................................... 102

1.15.4 Background Music (BGM) ............................................................................................. 104

1.15.5 Outgoing Message (OGM) for DISA/UCD ..................................................................... 105

1.15.6 Direct Inward System Access (DISA) ............................................................................ 106

1.15.7 Built-in Voice Message (BV) .......................................................................................... 113

1.16 Caller ID Features........................................................................................................ 118

1.16.1 Caller ID......................................................................................................................... 118

1.16.2 Incoming Call Log.......................................................................................................... 122

1.17 Message Features ....................................................................................................... 125

1.17.1 Message Waiting ........................................................................................................... 125

1.17.2 Absent Message............................................................................................................ 127

1.17.3 Call Routing for Fixed Line SMS.................................................................................... 128

Feature Guide 7

1.18 Proprietary Telephone (PT) Features .........................................................................131

1.18.1 Fixed Buttons .................................................................................................................131

1.18.2 Flexible Buttons..............................................................................................................133

1.18.3 LED Indication................................................................................................................135

1.18.4 Display Information.........................................................................................................137

1.19 Voice Mail Features......................................................................................................138

1.19.1 Voice Mail APT Integration ............................................................................................. 138

1.19.2 Voice Mail Inband (DTMF) Integration............................................................................144

1.20 Administrative Information Output Features.............................................................147

1.20.1 Station Message Detail Recording (SMDR)...................................................................147

1.20.2 Call Log Printout for Each Extension .............................................................................152

1.21 Extension Controlling Features..................................................................................153

1.21.1 Extension Feature Clear ................................................................................................ 153

1.21.2 Timed Reminder.............................................................................................................154

1.22 Audible Tone Features .................................................................................................155

1.22.1 Dial Tone ........................................................................................................................155

1.22.2 Confirmation Tone .......................................................................................................... 156

2 System Configuration and Administration Features ...................... 157

2.1 System Configuration—Hardware .............................................................................. 158

2.1.1 Extension Jack Configuration......................................................................................... 158

2.2 System Configuration—Software ............................................................................... 159

2.2.1 Class of Service (COS) ..................................................................................................159

2.2.2 Group ............................................................................................................................. 160

2.2.3 Time Service .................................................................................................................. 162

2.2.4 Operator/Manager Features...........................................................................................165

2.3 System Data Control ....................................................................................................167

2.3.1 PC Programming............................................................................................................ 167

2.3.2 PT Programming ............................................................................................................ 170

2.3.3 Automatic Time Adjustment ...........................................................................................172

2.3.4 Feature Numbering ........................................................................................................ 173

2.3.5 Automatic Configuration for Outside (CO) Line Type .....................................................178

2.3.6 Country Setting ..............................................................................................................179

2.3.7 Firmware Upgrade ......................................................................................................... 180

2.4 Fault Recovery/Diagnostics ........................................................................................181

2.4.1 Power Failure Transfer.................................................................................................... 181

2.4.2 Power Failure Restart..................................................................................................... 182

3 Programming Instructions................................................................. 183

3.1 Introduction ..................................................................................................................184

3.1.1 Introduction ....................................................................................................................184

3.2 PC Programming .......................................................................................................... 185

3.2.1 Installing and Starting KX-TE Maintenance Console .....................................................185

3.3 PT Programming ..........................................................................................................186

3.3.1 Programming Instructions .............................................................................................. 186

3.3.2 Programming Procedures ..............................................................................................191

Date & Time [000]..........................................................................................................................................191

System Speed Dialling Number [001]............................................................................................................191

System Password [002].................................................................................................................................192

DSS Console Jack Assignment [003]............................................................................................................193

Console Paired Telephone [004].................................................................................................................... 193

One-touch Transfer Using a DSS Button [005]..............................................................................................193

8 Feature Guide

Time Service Switching Mode [006] ..............................................................................................................194

Time Service Start Time [007].......................................................................................................................194

Operator Assignment [008]............................................................................................................................194

Extension Number [009] ................................................................................................................................195

LCD Time Display [010] .................................................................................................................................195

System Speed Dialling Name [011] ...............................................................................................................196

Second Feature Numbering Plan [012]..........................................................................................................196

KX-T7710 One-touch Dialling [013] ...............................................................................................................197

Hunting Group Set [100]................................................................................................................................197

Hunting Type [101] .........................................................................................................................................197

DTMF Integration Port [102] ..........................................................................................................................198

DTMF Integration [103] ..................................................................................................................................198

SLT Hold Mode [104] .....................................................................................................................................198

Conference Tone [105]...................................................................................................................................198

External Pager Access Tone [106].................................................................................................................199

DTMF Receiver Check [107]..........................................................................................................................199

Flash/Recall Mode for a Locked Extension [108]...........................................................................................199

CO Indicator [109]..........................................................................................................................................199

Flash/Recall Key Mode [110].........................................................................................................................200

Music on Hold [111].......................................................................................................................................200

DSS Lamp Mode [112] ..................................................................................................................................200

Automatic Redial Repeat Count [113]............................................................................................................200

Automatic Redial Interval [114] ......................................................................................................................201

Extension Ring Tone Pattern [115] ................................................................................................................201

Conference Pattern [116]...............................................................................................................................201

Call Pickup Tone [117] ...................................................................................................................................201

Pulse Restriction [118]...................................................................................................................................202

Redialling after Pulse to Tone Conversion [119] ............................................................................................202

Bell Frequency [120] ......................................................................................................................................202

Automatic Line Access [121]..........................................................................................................................202

Automatic Rotation for CO Line Access [122]................................................................................................202

Break Ratio [123] ...........................................................................................................................................203

TRS Check for * and # [125] ..........................................................................................................................203

DSS Off-hook Mode [126]..............................................................................................................................203

Pickup Group [127] ........................................................................................................................................203

Ringback Tone Pattern [128]..........................................................................................................................203

VM 1 APT Port [130] ......................................................................................................................................204

VM 2 APT Port [131] ......................................................................................................................................204

SLT Ring/Silence Ratio [142] .........................................................................................................................204

SLT Ring Bell-on Time [143] ..........................................................................................................................205

SMS Centre Number for Receiving [145].......................................................................................................205

SMS Routing Table—CO [146] ......................................................................................................................205

SMS Routing Table—Extension [147]............................................................................................................206

SLT Caller ID Signalling Type [150]................................................................................................................206

SLT Caller ID Line Access Number [151] ......................................................................................................206

Automatic Time Adjustment [152]..................................................................................................................206

Incoming Reverse [153].................................................................................................................................206

Hold Recall Time [200] ..................................................................................................................................207

Transfer Recall Time [201].............................................................................................................................207

Call Forwarding Start Time [202] ...................................................................................................................207

Hot Line Waiting Time [203]...........................................................................................................................207

Call Duration Counter Start [204]...................................................................................................................207

CO-to-CO Line Call Duration [205] ................................................................................................................208

Dialling Start Time [206] ................................................................................................................................208

Hookswitch Flash Timing Range [207] ..........................................................................................................208

Inter-digit Time [208]......................................................................................................................................208

DTMF Time [210]...........................................................................................................................................209

No Dial Disconnection [211] ..........................................................................................................................209

Extension-to-CO Line Call Duration [212]......................................................................................................209

Bell-off Detection [213] ..................................................................................................................................209

Feature Guide 9

BV Recording Time [214] ..............................................................................................................................209

Common/Personal BV OGM Recording Time [215] ...................................................................................... 210

Carrier Exception Code [300]........................................................................................................................210

TRS—System Speed Dialling Class [301].....................................................................................................210

TRS—COS 2-5 Denied Code [302-305]........................................................................................................ 210

TRS—Exception Code [306] ......................................................................................................................... 211

Emergency Number [309]..............................................................................................................................211

Account Code [310].......................................................................................................................................211

Automatic Pause Insertion Code [311]..........................................................................................................212

TRS—Extension Lock Class [312] ................................................................................................................ 212

ARS Selection [350] ......................................................................................................................................212

Route 1-4 Selection Code [351-354] ............................................................................................................. 212

Route 1-4 Exception Code [355-358]............................................................................................................ 213

1st Carrier Selection Code [359] ................................................................................................................... 213

ARS Modification—Removed Digits [360] ..................................................................................................... 213

ARS Modification—Added Number [361] ......................................................................................................214

ARS Dial Tone [362] ...................................................................................................................................... 214

ARS Inter-digit Time [363].............................................................................................................................214

ARS CO Line Group [364]............................................................................................................................. 214

Route 1-4 Authorisation Code [381-384] ....................................................................................................... 215

Route 1-4 Itemised Billing [385-388] ............................................................................................................. 215

Itemised Billing Code [389]............................................................................................................................ 215

Authorisation and Itemised Billing Code Order [390].....................................................................................216

CO Line Connection [400] ............................................................................................................................. 216

Dial Mode [401] .............................................................................................................................................216

Pulse Speed [402] ......................................................................................................................................... 217

Host PBX Access Code [403]........................................................................................................................217

CO Line Group Number [404]........................................................................................................................217

Flexible Outward Dialling—Day/Night/Lunch [405-407]................................................................................. 218

Flexible Ringing—Day/Night/Lunch [408-410]............................................................................................... 218

Delayed Ringing—Day/Night/Lunch [411-413] ..............................................................................................219

CO Line Mode—Day/Night/Lunch [414-416]................................................................................................. 219

Pause Time [417] ..........................................................................................................................................221

Flash/Recall Time [418]................................................................................................................................. 221

Automatic Designated Line Access [419] ...................................................................................................... 221

CPC Signal Detection—Incoming [420]......................................................................................................... 222

CPC Signal Detection—Outgoing [421]......................................................................................................... 222

Disconnect Time [422]................................................................................................................................... 222

CO Line Ring Tone Pattern [423]...................................................................................................................223

Polarity Reverse Detection [424] ................................................................................................................... 223

Collect Call Block [425] (Brazil only).............................................................................................................. 224

Distinctive Ring Detection (DRD) [426] (New Zealand only) ........................................................................ 224

DRD Ring Pattern 2 Extension Assignment—Day/Night/Lunch [427-429] (New Zealand only)....................225

DRD Ring Pattern 3 Extension Assignment—Day/Night/Lunch [430-432] (New Zealand only)....................225

DRD Pattern 2 and 3 Ring Tone [433-434] (New Zealand only)....................................................................226

DISA IRNA to BV—Day/Night/Lunch [438-440] ............................................................................................ 226

DISA Incoming Call Dial Mode [500] .............................................................................................................226

DISA Built-in AA [501] ...................................................................................................................................227

FAX Connection [503].................................................................................................................................... 227

DISA Delayed Answer Time [504] ................................................................................................................. 227

DISA Wait Time after OGM [505] ..................................................................................................................227

DISA Busy Mode [506] ..................................................................................................................................228

DISA Intercept Mode [507]............................................................................................................................ 228

DISA Ring Time before Intercept [508].......................................................................................................... 228

DISA Ring Time after Intercept [509].............................................................................................................228

DISA No Dial Mode [510] .............................................................................................................................. 229

DISA Security Mode [511].............................................................................................................................229

DISA Security Code [512] .............................................................................................................................229

Cyclic Tone Detection [513] ...........................................................................................................................230

FAX Tone Detection [514]..............................................................................................................................230

10 Feature Guide

Intercept Time for Internal DISA [515] ...........................................................................................................230

DISA Incoming Assignment [516] ..................................................................................................................230

DISA AA Wait Time [517]...............................................................................................................................231

DISA Tone after Security Code [518].............................................................................................................231

DISA OGM Mute Time [519]..........................................................................................................................231

UCD Group [520] ...........................................................................................................................................231

UCD Busy Waiting Time [521] .......................................................................................................................231

UCD OGM Message Interval Time [522] .......................................................................................................232

UCD Busy Mode [523]...................................................................................................................................232

UCD Intercept Mode [524].............................................................................................................................232

UCD Ring Time before Intercept [525]...........................................................................................................232

UCD Ring Time after Intercept [526] .............................................................................................................232

UCD Waiting Message [527]..........................................................................................................................233

DISA Security Code Digits [530]....................................................................................................................233

DISA Ringback Tone [531].............................................................................................................................233

3-level AA Assignment [540-549]...................................................................................................................233

Clear All OGMs of DISA [599] .......................................................................................................................234

Extension Group [600]...................................................................................................................................234

TRS-COS—Day/Night/Lunch [601-603] ........................................................................................................234

Extension Name [604] ...................................................................................................................................235

Account Code Mode [605] .............................................................................................................................235

Call Transfer to CO Line [606]........................................................................................................................235

Call Forwarding to CO Line [607]...................................................................................................................236

Executive Busy Override [608].......................................................................................................................236

DND Override [609] .......................................................................................................................................236

Parallelled Telephone [610]............................................................................................................................237

TAM Extension [611] ......................................................................................................................................237

Room Monitor [612] .......................................................................................................................................237

CO Line Call Duration Limitation [613]...........................................................................................................238

Internal Pulse Detection [614]........................................................................................................................238

LCD Language [615]......................................................................................................................................238

Extension Name in Cyrillic [616] ....................................................................................................................239

Message Waiting for Another Extension [618]...............................................................................................239

SLT Message Waiting [619] ...........................................................................................................................240

LCS Recording Mode Set [620] .....................................................................................................................240

BV Resource [621].........................................................................................................................................240

BV for Extension [622] ...................................................................................................................................241

BV Access Code through CO Line [625] .......................................................................................................241

BGM Control for APT [626] ............................................................................................................................241

SLT Ring Wait Time for New Call [627]..........................................................................................................242

SLT Caller ID [628].........................................................................................................................................242

SLT Fixed Bell Pattern [629] ..........................................................................................................................242

Doorphone Ringing—Day/Night/Lunch [700-702] .........................................................................................243

Door Opener—Day/Night/Lunch [703-705]....................................................................................................243

Doorphone Ring Tone Pattern [706] ..............................................................................................................244

Doorphone Access Tone [707].......................................................................................................................244

Doorphone Ring Time [708]...........................................................................................................................244

Door Open Duration [709]..............................................................................................................................245

Doorphone Ring/Chime [710] ........................................................................................................................245

Doorphone Chime Assignment [711].............................................................................................................245

Doorphone Chime Pattern [712]....................................................................................................................246

SMDR RS-232C Parameter [800]..................................................................................................................246

SMDR Parameter [801]..................................................................................................................................247

Incoming/Outgoing Call Selection for Printing [802] ......................................................................................247

Secret Number SMDR Print Suppression [803].............................................................................................247

System Data Dump [804]...............................................................................................................................247

SMDR Account Code [805]............................................................................................................................248

SMDR Language [806] ..................................................................................................................................248

BV Total Recording Time [807] ......................................................................................................................248

BV Card Initialisation [808] ............................................................................................................................249

Feature Guide 11

Caller ID [900]................................................................................................................................................249

Caller ID Area Code [901] ............................................................................................................................. 249

Caller ID Modification for Local Calls [902]....................................................................................................250

Caller ID Modification for Long-distance Calls [903]......................................................................................250

Caller ID Log Priority [904] ............................................................................................................................ 250

Caller ID Automatic 0 Addition [905]..............................................................................................................251

Caller ID SMDR Format [906]........................................................................................................................ 251

Caller ID SMDR Printout [907] ......................................................................................................................251

Common Area Call Log Check [909] .............................................................................................................251

Caller ID Type [910] .......................................................................................................................................252

Call Log Next Page [927] ..............................................................................................................................252

SMDR Mode for Printing [929] ......................................................................................................................252

Call Forwarding Selection [963].....................................................................................................................252

TRS Check after Answering [966] .................................................................................................................253

TRS Check Time after Answering [967] ........................................................................................................ 253

KX-T7700 Series Incoming Lamp Control [968]............................................................................................ 253

Country [995].................................................................................................................................................253

Firmware Version [998].................................................................................................................................. 254

System Data Clear [999] ...............................................................................................................................254

4 Appendix ............................................................................................. 255

4.1 Capacity of System Resources...................................................................................256

4.1.1 Capacity of System Resources ......................................................................................256

4.2 Tones/Ring Tones.........................................................................................................258

4.2.1 Tones/Ring Tones...........................................................................................................258

Index .......................................................................................................... 263

12 Feature Guide

Section 1

Call Handling Features

Feature Guide 13

1.1 Incoming Call Features

1.1.1 Incoming Outside (CO) Line Call Features

1.1.1.1 Direct In Line (DIL)

Description

Directs incoming outside (CO) line calls to a preprogrammed destination based on the outside (CO) line carrying the call. Each outside (CO) line can have a different destination for each time service mode.

[Programming Example]

The table can be programmed for each outside (CO) line.

Outside (CO) Line No.

Day Lunch Night

1 DIL 101 DIL 102 DIL 102

2 DIL 103 DIL 103 DIL 103

(Cont.) : : : : : : :

: : : : : : :

8 Normal – Normal – Normal –

* CO Line Mode—Day/Night/Lunch [414-416]

In this example:

If an outside (CO) line call is received on outside (CO) line 1:

Distribution method and destination*

a) In day mode: Direct In Line (DIL) distribution is assigned. The call is routed to its DIL destination,

extension 101.

b) In lunch/night mode: DIL distribution is assigned. The call is routed to its DIL destination, extension

102.

Conditions

• To use this feature, "DIL" must be selected as the distribution method for the desired outside (CO) line port. When "Normal" is selected, an incoming outside (CO) line call is received at the extensions assigned in

• This outside (CO) line can be used by multiple extension users to make calls, but can only be used by a single extension to receive calls.

• If a DIL destination is an extension within an extension group that has enabled the Idle Extension Hunting feature and it is busy, the Idle Extension Hunting feature becomes active ( Extension Hunting).

Flexible Ringing—Day/Night/Lunch [408-410].

1.2.1 Idle

Feature Guide References

2.2.3 Time Service

14 Feature Guide

1.1 Incoming Call Features

1.1.1.2 Intercept Routing

Description

Redirects incoming outside (CO) line calls via the Direct Inward System Access (DISA) or Uniform Call Distribution (UCD) feature to a preprogrammed destination when the original destination does not, or cannot, answer the call. There are 2 types of Intercept Routing, described below.

Type Description

No Dial After hearing a dial tone (short beep) or a DISA outgoing message (OGM), if the caller

does not dial anything or enters an unrecognised input, the call is redirected to preprogrammed intercept destinations in the following priority: DISA IRNA to BV—Day/Night/Lunch [438-440] Flexible Ringing—Day/Night/Lunch [408-410]

Intercept Routing—No Answer (IRNA)

If a called party does not answer a call within a preprogrammed time period ( DISA Ring Time before Intercept [508], UCD Ring Time before Intercept [525]), the call is redirected to preprogrammed intercept destinations in the following priority: DISA IRNA to BV—Day/Night/Lunch [438-440] Flexible Ringing—Day/Night/Lunch [408-410]

Feature Guide References

1.2.2 Uniform Call Distribution (UCD)

1.15.6 Direct Inward System Access (DISA)

1.15.7 Built-in Voice Message (BV)

Feature Guide 15

1.1 Incoming Call Features

1.1.2 Internal Call Features

Description

There are 2 types of internal calls, described below.

Feature Description Details in

Intercom Call A call from one extension to another. • 1.5.1.1 Intercom

Call

Doorphone Call A call made from a doorphone to its preprogrammed destination

for the current time service mode, assigned to the doorphone's port (

2.2.3 Time Service).

• 1.15.1 Doorphone Call

16 Feature Guide

1.1 Incoming Call Features

1.1.3 Incoming Call Indication Features

1.1.3.1 Incoming Call Indication Features—OVERVIEW

Description

Extension telephones can indicate an incoming call in various ways, described below.

Indication Type Feature Description Details in

Ring/No Ring Outside (CO) Line

Ringing Selection

Ring Tone Ring Tone Pattern

Selection

Voice-calling Alternate

Receiving—Ring/ Voice

LED (Light Emitting Diode)

Display (Caller Information)

Tone During a Conversation

LED Indication The LED indicators on a PT can indicate

Display Information A user's PT can show a variety of

Call Waiting When an extension user is in the middle

Each extension can be programmed to ring or not ring when receiving an outside (CO) line call.

A telephone rings when receiving a call. A different ring tone pattern can be assigned to each incoming call type.

Proprietary telephone (PT) users can choose how their telephones receive intercom calls, by selecting to hear ring tones or the caller's voice.

the status of different lines using light patterns and colours.

information on the display, such as the outside (CO) line number, the caller's name and number, the extension number and name of the calling extension after the call is forwarded, etc.

of a call, the user can be alerted to a new call by a call waiting tone.

• 1.1.3.2 Outside (CO) Line Ringing Selection

• 1.1.3.3 Ring Tone Pattern Selection

• 1.5.1.1 Intercom Call

• 1.18.3 LED Indication

• 1.18.4 Display Information

• 1.1.3.5 Call Waiting

Feature Guide 17

1.1 Incoming Call Features

1.1.3.2 Outside (CO) Line Ringing Selection

Description

An extension user can select whether the telephone will ring or not when receiving call(s) from assigned or all outside (CO) lines through personal programming.

Conditions

• System programming determines which extension(s) will ring for incoming outside (CO) line calls in each time service mode (

• If an outside (CO) line call reaches a user's extension, but the extension is set to not ring, the CO button will flash. The outside (CO) line call can be answered by pressing the flashing CO button.

User Manual References

3.1.2 Changing Settings Using Programming Mode

Flexible Ringing—Day/Night/Lunch [408-410]).

18 Feature Guide

1.1 Incoming Call Features

1.1.3.3 Ring Tone Pattern Selection

Description

A different ring tone pattern can be assigned to each incoming call type, such as intercom calls ( Extension Ring Tone Pattern [115]), calls from each doorphone ( Doorphone Ring Tone Pattern [706]), and calls from each outside (CO) line ( CO Line Ring Tone Pattern [423]). Available ring tone patterns are as follows:

[Ring Tone Patterns]

1 s

Single

Double

Triple

S-Double

(Doorphone only)

Conditions

• The ring tone pattern for incoming calls (intercom calls and outside (CO) line calls) to a single line telephone (SLT) can be fixed to "Single" or "Double" for each extension through system programming (

SLT Fixed Bell Pattern [629]). The length of the ring tone pattern depends on the preprogrammed length of the bell-on signal ( SLT Ring Bell-on Time [143]), combined with the ratio between the bell signals of the SLT ( SLT Ring/Silence Ratio [142]). Depending on the type of SLT being used, the SLT may not ring properly, if the ring tone pattern of the SLT is set differently from that used by the telephone company.

Feature Guide References

1.1.3.2 Outside (CO) Line Ringing Selection

4.2.1 Tones/Ring Tones

Feature Guide 19

1.1 Incoming Call Features

1.1.3.4 Distinctive Ring Detection (DRD) for New Zealand

Description

Distinctive Ring Detection (DRD) is only available in New Zealand.

The PBX can detect the following 4 ring tone patterns sent from the telephone company for each outside (CO) line. When the PBX detects one of the ring tone patterns, the call will be transferred to the preprogrammed destination(s) automatically according to system programming. In addition, the extension ring tone pattern for the detected call can be assigned through system programming as shown below.

[Ring Tone Patterns Sent from the Telephone Company]

1 s

Pattern 1

(Normal)

Pattern 2

(Voice)

Pattern 3

(Modem/Voice)

Pattern 4

(Fax)

Pattern Destination assigned in Ring Tone Pattern assigned in

1 Flexible Ringing—Day/Night/Lunch [408-

410], or sent to the Direct Inward System Access (DISA) line or Uniform Call Distribution (UCD) group

2 DRD Ring Pattern 2 Extension Assignment—

Day/Night/Lunch [427-429] (New Zealand only)

3 DRD Ring Pattern 3 Extension Assignment—

Day/Night/Lunch [430-432] (New Zealand only)

4 FAX Connection [503] CO Line Ring Tone Pattern [423]

CO Line Ring Tone Pattern [423]

DRD Pattern 2 and 3 Ring Tone [433-434] (New Zealand only)

Conditions

• To use this feature, "UCD", "DISA", or "Normal" must be selected as the distribution method for the desired outside (CO) line port ( enabled ( Distinctive Ring Detection (DRD) [426] (New Zealand only)).

CO Line Mode—Day/Night/Lunch [414-416]) and DRD must be

Feature Guide References

1.2.2 Uniform Call Distribution (UCD)

20 Feature Guide

1.15.6 Direct Inward System Access (DISA)

4.2.1 Tones/Ring Tones

1.1 Incoming Call Features

Feature Guide 21

1.1 Incoming Call Features

1.1.3.5 Call Waiting

Description

A busy extension user can be alerted to a new call by Call Waiting. The busy extension user can then answer the second call either by disconnecting the current call or placing it on hold. If Call Waiting is enabled, a call waiting tone will be sent to the user under the following conditions:

a) When an outside (CO) line call or a doorphone call is received, or b) When another extension executes the Busy Station Signalling (BSS) feature.

If disabled, a reorder tone will be sent to the extension that executed the BSS feature.

Call Waiting from the Telephone Company

Besides the Call Waiting feature provided by the PBX, you can also subscribe to your telephone company's Call Waiting service and receive call waiting tones through the telephone company's lines. This feature is available when an extension is in a conversation with an outside party, and a call is received from another outside party on the same outside (CO) line. The external call waiting tone will alert an extension user of the incoming outside (CO) line call that is waiting. The user can answer the second call by disconnecting the current call or placing it on hold. If a call waiting tone is heard but the corresponding CO button does not flash, this tone is an external call waiting tone from the telephone company. For details, consult your telephone company.

Conditions

• Data Line Security When an extension user activates Data Line Security, Call Waiting is turned off ( 1.10.5 Data Line Security).

• Call Waiting Tone A proprietary telephone (PT) user can select the preferred call waiting tone through personal programming (Call Waiting Tone Type Selection).

• Caller ID Information When an extension receives a call waiting tone, the caller's information will flash on the display for 5 seconds at 15-second intervals.

Feature Guide References

1.7.3 Call Waiting Tone

4.2.1 Tones/Ring Tones

User Manual References

1.2.4 When the Dialled Party is Busy or There is No Answer

1.4.4 Answering Call Waiting

1.7.3 Receiving Call Waiting

3.1.2 Changing Settings Using Programming Mode

22 Feature Guide

1.2 Receiving Group Features

1.2.1 Idle Extension Hunting

Description

If a called extension is busy, Idle Extension Hunting redirects the call to an idle member of the same extension group, if that group has been assigned as an idle extension hunting group through system programming ( preprogrammed hunting type ( Hunting Type [101]).

This feature is also known as Station Hunting.

Circular Hunting An idle extension is searched for in a circular fashion one time according

Hunting Group Set [100]). Idle extensions are automatically searched for according to a

Type Description

to the numerical order of the jacks.

Incoming call

Extn.

Numerical order

Busy Extn.

Terminated Hunting An idle extension is searched for in the numerical order of the jacks, until

reaching the extension that is connected to the highest-numbered jack in the group.

Incoming call

Extn.

Numerical order

Busy Extn.

Highestnumbered jack

Busy Extn.

Conditions

• Idle Extension Hunting applies to: Intercom calls and outside (CO) line calls directed to a single extension.

• An extension can belong to only one extension group ( Extension Group [600]). One hunting type can be programmed for each extension group.

• If all the searched extensions are busy, a busy tone will be heard.

• A user can leave an idle extension hunting group temporarily by logging out of the group, and rejoin the group by logging back in (

• FWD/DND Mode When searching for an idle extension within an idle extension hunting group, any extension that has set FWD, DND, or Log-out will be skipped ( However, if the extension that receives the call first has set FWD or DND, Idle Extension Hunting will not function and the call will be forwarded to the preprogrammed destination (when FWD is set) or will not be received at all (when DND is set).

1.2.4 Log-in/Log-out).

1.3.1 Call Forwarding (FWD)/Do Not Disturb (DND)).

Feature Guide 23

1.2 Receiving Group Features

• Message Waiting A message waiting indication will not be sent to an idle extension hunting destination. The MESSAGE button light or Message/Ringer Lamp turns on at the original destination only ( 1.17.1 Message Waiting).

Feature Guide References

2.2.2 Group

24 Feature Guide

1.2 Receiving Group Features

1.2.2 Uniform Call Distribution (UCD)

Description

Uniform Call Distribution (UCD) distributes incoming calls to an idle member of the same extension group, if that group has been assigned as a UCD group through system programming ( Available extensions are searched for in a circular fashion in numerical order. The UCD feature is particularly helpful when a certain extension typically receives more calls than other extensions.

[Example of UCD Group]

The numbers found in circles below indicate calls and the order in which they arrived.

Calls arrive at the UCD group.

UCD Group [520]).

Call Distribution Calls are distributed in the numerical order of the jacks.

Extn. A receives the first call.

Extn.

UCD starts searching from extn. B (Skips extn. A).

Queuing

When the destination extension is busy or is logged out, the call waits in the queue and a UCD OGM is sent to the caller.

Extn.

When the second call arrives at extn. B, the third call will be directed to extn. C.

Extn.

Feature Guide 25

1.2 Receiving Group Features

[Flowchart]

Busy Rings (when an extension is available)

UCD OGM

Music on Hold is sent to the caller.

Busy

Did the UCD Busy

Waiting Time expire?

A UCD call from an outside

party is received.

The call reaches the UCD group.

Rings (when an extension is available)

Goes to

Yes

The call is

established.

(UCD Ring Time before Intercept expires)

The call is not

answered.

Is Intercept Routing

employed?

Yes

The call is

disconnected.

Goes to

Intercept-Normal

Goes to

The call is

disconnected.

What is the

UCD Busy Mode ?

Disconnect-OGM Intercept-DISADisconnect

A UCD OGM is sent

to the caller.

The call is

disconnected.

The call is

established.

A DISA OGM is sent

to the caller.

Goes to DISA

The call is directed

to another extension.

(UCD Ring Time after Intercept expires)

The call is not

answered.

The call is

disconnected.

UCD Busy Mode

When all extensions in a UCD group are busy, a call will wait for a preprogrammed length of time ( UCD Busy Waiting Time [521]). If this timer expires, the PBX will handle the call in one of the following ways according to system programming ( UCD Busy Mode [523]):

a) Disconnect: The call is disconnected immediately. b) Disconnect-OGM: The call is disconnected after a UCD outgoing message (OGM) plays (e.g.,

"We are still handling other calls. Please call back later.").

c) Intercept-Normal: The call is directed to preprogrammed destinations ( Flexible Ringing—Day/

Night/Lunch [408-410]).

d) Intercept-DISA: The call is directed to the DISA feature ( 1.15.6 Direct Inward System Access

(DISA)) and the caller hears a DISA OGM (e.g., "Thank you for calling Company A. Press 1 to speak to Sales. Press 2 to speak to Support.").

26 Feature Guide

1.2 Receiving Group Features

UCD Intercept Mode

When extensions in a UCD group are available but do not answer an outside (CO) line call within a preprogrammed length of time ( one of the following ways according to system programming ( UCD Intercept Mode [524]):

UCD Ring Time before Intercept [525]), the PBX will handle the call in

a) Disconnect: The call is disconnected. If a UCD OGM is not played, the call will not be

disconnected until the caller goes on-hook.

b) Intercept: The call is directed to preprogrammed destinations ( Flexible Ringing—Day/Night/

Lunch [408-410]). The extensions that receive the redirected call ring for a preprogrammed time period ( UCD Ring Time after Intercept [526]). When the timer expires, the call is disconnected. If a UCD OGM is not played, the call will not be disconnected until the caller goes on-hook.

Conditions

• To use this feature, "UCD" must be selected as the distribution method for the desired outside (CO) line port (

• It is possible to select the UCD OGM sent to the caller when a call arrives at a UCD group and all extensions in the group are busy (

• The Log-in or Log-out status can be set for each extension ( 1.2.4 Log-in/Log-out). The last member of a group cannot log out.

• FWD/DND Mode When searching for an available extension, any extension that has set FWD—All Calls, FWD—Busy/ No Answer, or DND will be skipped (

• UCD Busy Waiting Time It is possible to assign the length of time ( UCD Busy Waiting Time [521]) the PBX holds an incoming outside (CO) line call via the UCD feature when all extensions in the UCD group are busy, and to assign the interval time between the repeated UCD OGMs (

• Cyclic Tone Detection It is possible to select the number of times a cyclic tone must be detected while the UCD OGM is sent ( call via UCD.

CO Line Mode—Day/Night/Lunch [414-416]).

UCD Waiting Message [527]).

1.3.1 Call Forwarding (FWD)/Do Not Disturb (DND)).

UCD OGM Message Interval Time [522]).

Cyclic Tone Detection [513]). Cyclic Tone Detection can be used to disconnect an outside (CO) line

Feature Guide References

1.1.1.2 Intercept Routing

1.12.4 Music on Hold

2.2.2 Group

Feature Guide 27

1.2 Receiving Group Features

1.2.3 Direct Inward System Access (DISA) Ring

Description

A Direct Inward System Access (DISA) ring group is a specific extension group that receives DISA calls directed to the group. All extensions in the DISA ring group assigned as an Automated Attendant (AA) destination (

Delayed Ringing

Each extension can be programmed for Delayed Ringing ( Delayed Ringing—Day/Night/Lunch [411413]), which allows extensions to be alerted to calls by flashing buttons only. Received calls can be answered even if they are not ringing.

DISA Built-in AA [501]) ring simultaneously.

Extn.

Immediately ring simultaneously.

Extn.

Delayed Ringing:

Rings after a specified time delay.

Conditions

• To use this feature, "DISA" must be selected as the distribution method for the desired outside (CO) line port (

CO Line Mode—Day/Night/Lunch [414-416]), and DISA AA service must be assigned as the destination of incoming outside (CO) line calls via the DISA feature ( DISA Incoming Call Dial Mode [500]).

• The Log-in or Log-out status can be set for each extension ( 1.2.4 Log-in/Log-out). The last member of a group cannot log out.

Feature Guide References

1.15.6 Direct Inward System Access (DISA)

2.2.2 Group

28 Feature Guide

1.2 Receiving Group Features

1.2.4 Log-in/Log-out

Description

Members of an idle extension hunting group, Direct Inward System Access (DISA) ring group, or Uniform Call Distribution (UCD) group can join (Log-in) or leave (Log-out) groups manually. Group members can log in at the beginning of a work shift when they are ready to answer calls, and log out at the end of the work shift.

Conditions

• The last member of a group cannot log out.

• While logged out from a group, a member extension will not receive calls to that group via the DISA, UCD, or Idle Extension Hunting features.

• Log-in/Log-out Button A flexible CO button can be customised as a Log-in/Log-out button. It shows the current status as follows:

Light Pattern Status

Red on Logged out

Off Logged in

Feature Guide References

1.2.1 Idle Extension Hunting

1.2.2 Uniform Call Distribution (UCD)

1.2.3 Direct Inward System Access (DISA) Ring

1.18.2 Flexible Buttons

User Manual References

1.5.4 Leaving a Group (Log-in/Log-out)

Feature Guide 29

1.3 Call Forwarding (FWD)/Do Not Disturb (DND) Features

1.3.1 Call Forwarding (FWD)/Do Not Disturb (DND)

1.3.1.1 Call Forwarding (FWD)/Do Not Disturb (DND)—OVERVIEW

Description

When an extension user cannot answer calls (is on a call, out of the office, etc.), it is possible to forward or refuse calls directed to that extension using the following features:

1. Call Forwarding (FWD)

2. Do Not Disturb (DND)

1. FWD

Extension users can forward their incoming calls to preset destinations ( 1.3.1.2 Call Forwarding (FWD)).

2. DND

An extension user can send a DND tone to let the caller know that he or she is not available ( 1.3.1.3 Do Not Disturb (DND)).

Conditions

• FWD/DND Button If a proprietary telephone (PT) does not have an FWD/DND button, a flexible CO button can be customised as an FWD/DND button.

[Button Status]

The FWD/DND button shows the current status as follows:

Light Pattern Status

Red on DND on

Slow red flashing FWD on

Off FWD/DND off

• Setting a new FWD mode, such as All Calls or Busy/No Answer, or the DND feature, clears the status of the previous FWD mode or DND feature.

Feature Guide References

1.18.1 Fixed Buttons

1.18.2 Flexible Buttons

30 Feature Guide

+ 239 hidden pages

Panasonic KX-TES824, KX-TEM824 Service Manual

Introduction

About this Feature Guide

References Found in the Feature Guide

Links to Other Pages and Manuals

Notes

Trademarks

List of Abbreviations

Feature Highlights

Table of Contents

Call Handling Features

1.1 Incoming Call Features

1.1.1 Incoming Outside (CO) Line Call Features

1.1.1.1 Direct In Line (DIL)

1.1.1.2 Intercept Routing

1.1.2 Internal Call Features

1.1.3 Incoming Call Indication Features

1.1.3.2 Outside (CO) Line Ringing Selection

1.1.3.3 Ring Tone Pattern Selection

1.1.3.4 Distinctive Ring Detection (DRD) for New Zealand

1.1.3.5 Call Waiting

1.2 Receiving Group Features

1.2.1 Idle Extension Hunting

1.2.2 Uniform Call Distribution (UCD)

1.2.3 Direct Inward System Access (DISA) Ring

1.2.4 Log-in/Log-out

1.3 Call Forwarding (FWD)/Do Not Disturb (DND) Features

1.3.1 Call Forwarding (FWD)/Do Not Disturb (DND)