Panasonic KX-TES824, KX-TEM824 User Manual

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Page 1

Advanced Hybrid System

User Manual

KX-TES824

Model

KX-TEM824

Thank you for purchasing a Panasonic Advanced Hybrid System. Please read this manual carefully before using this product and save this manual for future use.

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Feature Highlights

1.5.5 Using Voice Messaging (Built-in Voice

1.8.3 If a Voice Processing System is Connected

Message [BV])

Built-in Voice Message

You can set incoming calls to be forwarded to your personal message area to let callers leave voice messages when you cannot answer the phone.

Hello, this is 204. Please leave your message.

You can set your calls to be forwarded to a separate Voice Processing System (VPS) to let callers leave messages in your mailbox when you cannot answer the phone.

Voice Mail Integration

Message

1.1.1 Before Operating a Telephone 1.2.7 Accessing Another Party Directly from Outside (Direct Inward System Access [DISA])

Telephones

A Panasonic proprietary telephone (PT) and single line device (such as a fax machine, modem, SLT, or wireless telephone) can be connected to one extension jack in parallel. These devices share the same extension number.

3-level Automated Attendant

A caller can be directed to the desired party simply by pressing a single-digit number as directed by the 3-level DISA outgoing messages (OGMs).

First DISA OGM

Dial 0 (Operator)

3-level

DISA

Dial 1

OGM 1 3-level

Dial 2

DISA

OGM 2 3-level

DISA

Dial 3

OGM 3

Dial 0

Dial 1

Dial 2

3-level

DISA

OGM 22

3-level

DISA

OGM 23

3-level

DISA

OGM 24

Dial 0 (Mike)

Dial 1 (John)

Dial 2 (Tony)

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1.1 Before Operating a Telephone

Easy Operation

Call Routing for Fixed Line SMS

A Panasonic telephone that is equipped with a Navigator Key and a display helps you to access various features easily. The Message/Ringer lamp (if equipped) informs you of any calls or messages waiting.

Navigator Key

Message/Ringer Lamp

This PBX can route incoming calls sent from a Short Message Service (SMS) centre to specific single line telephones (SLTs) that support SMS.

SMS centre

Telephone

Company

For more details, consult your dealer.

In this manual,

• Proprietar y Telephone is abbreviated as "PT"*1.  Single Line Telephone is abbreviated as "SLT". Proprietary Telephone with a Display is abbreviated as "Display PT".

• The suffix of each model number is omitted.

• The following icons are used as hints and conditions throughout this manual.

ConditionsHints

In this manual, "proprietary telephone" ("PT") means an analogue proprietary telephone (APT).

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Important Information

WARNING

• THIS UNIT MAY ONLY BE INSTALLED AND SERVICED BY QU ALIFIED SERVICE PERSONNEL.

• IF DAM AGE TO THE UNIT EXPOSES ANY INTERNAL PARTS, DISCONNECT THE POWER SUPPLY CORD IMMEDIATEL Y AND RETURN THE UNIT TO YOUR DEALER.

• WHEN RELOCATING THE EQUIPMENT, FIRST DISCONNECT THE TELECOM CONNECTION BEFORE DISCONNECTING THE POWER CONNECTION. WHEN THE UNIT IS INSTALLED IN THE NEW LOCATION, RECONNECT THE POWER FIRST, AND THEN RECONNECT THE TELECOM CONNECTION.

• THIS UNIT IS EQ UIPPED WITH AN EARTHED PLUG. FOR SAFETY REASONS THIS PLUG MUST ONLY BE CONNECTED TO AN EARTHED OUTLET THAT HAS BEEN INSTALLED ACCORDING TO APPLICABLE REGULATIONS.

• TO PREVENT POSSIBLE FIRE OR ELECTRIC SHOCK, DO NOT EXPOSE THIS PRODUCT TO RAIN OR MOISTURE.

• THE POWER SUPPLY CORD IS USED AS THE MAIN DISCONNECT DEVICE. ENSURE THAT THE AC OUTLET IS LOCATED NEAR THE EQUIPMENT AND IS EASILY ACCESSIBLE.

• TO PROTECT THIS UNIT FROM STATIC ELECTRICITY, DO NOT TOUCH ANY EXTERNAL CONNECTORS OF THE UNIT.

Safety Instructions

When using your telephone equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock and injury to persons, including the following:

1. Do not use this product near water, for example, near a bathtub, wash bowl, kitchen sink, or laundry

tub, in a wet basement, or near a swimming pool.

2. Av oid using wired telephones during an electrical storm. There is a remote risk of electric shock from

lightning.

3. Do not use a telephone in the vicinity of a gas leak to report the leak.

4. Use only the power cord and batteries indicated in this manual. Do not dispose of batteries in a fire, as

they may explode. Dispose according to local regulations.

SA VE THESE INSTRUCTIONS

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The KX-TES824E, the KX-TES824NE, the KX-TES824GR/KX-TEM824GR, the KX-TES824CE/KX-TEM824CE, and the KX-TES824PD/KX-TEM824PD are designed to interwork with the Analogue Public Switched Telephone Network (PSTN) of European countries.

Panasonic Communications Co., Ltd./Panasonic Communications Company (U.K.) Ltd. declares that this equipment is in compliance with the essential requirements and other relevant provisions of Radio & Telecommunications Terminal Equipment (R&TTE) Directive 1999/5/EC. Declarations of Conformity for the relevant Panasonic products described in this manual are available for download by visiting:

http://doc.panasonic.de

Contact: Panasonic Services Europe GmbH Panasonic Testing Centre Winsbergring 15, 22525 Hamburg, F.R. Germany

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Attention

• Keep the unit away from heating appliances and devices that generate electrical noise such as fluorescent lamps, motors, and televisions. These noise sources can interfere with the performance of the PBX.

• This unit should be kept free of dust, moisture, high temperature (more than 40 ), and vibration, and should not be exposed to direct sunlight.

• If you are having problems making calls to outside destinations, follow this procedure to test the outside (CO) lines:

˚C

1. Disconnect the PBX from all outside (CO) lines.

2. Connect known working single line telephones (SLTs) to those outside (CO) lines.

3. Make a call to an external destination using those SLTs.

If a call cannot be carried out correctly , there may be a problem with the outside (CO) line that the SLT is connected to. Contact your telephone company.  If all SLTs operate properly, there may be a problem with your PBX. Do not reconnect the PBX to the outside (CO) lines until it has been serviced by an authorised Panasonic Factory Service Centre.

• Never attempt to insert wires, pins, etc. into the vents or holes of this unit.

• Wipe the unit with a soft cloth. Do not clean the unit with abrasive powders or with chemical agents such as benzene or thinner.

• When using a Panasonic proprietary telephone (PT), use only the correct Panasonic handset.

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For Future Reference

Please print, record, and retain the following information for future reference.

Note

The serial number of this product can be found on the label affixed to the unit. You should record the model number and the serial number of this unit as a permanent record of your purchase to aid in identification in the event of theft.

MODEL NO.

SERIAL NO.

DATE OF PURCHASE

NAME OF DEALER

DEALER'S ADDRESS

DEALER'S TEL. NO.

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Table of Contents

1 Operation...............................................................................................11

1.1 Before Operating a Telephone.......................................................................................12

1.1.1 Before Operating a Telephone .................... ....................................... ... .. ............. .. .. .........12

1.2 Making Calls ....................................................................................................................20

1.2.1 Basic Calling .....................................................................................................................20

1.2.2 Easy Dialling .....................................................................................................................25

1.2.3 Redialling .........................................................................................................................29

1.2.4 When the Dialled Party is Busy or There is No Answer....................................................31

1.2.5 Switching the Calling Method (Alternate Calling—Ring/Voice) .........................................39

1.2.6 Using Your C a lling Privil eg e s at An o t h er Ex t e n sion (Walking COS)..... .. ............. .. .. .........40

1.2.7

1.3 Receiving Calls ......................................................................... ......................................44

1.3.1 Answering Calls ...................... .. .. ........................... .. .. ............. .. ... ............. .. .. .............. ......44

1.3.2 Answering Hands-free (Hands-free Answerback).............................................................45

1.3.3 Answering a Call Ringing at Another Telephone (Call Pickup)....................................... ...46

1.4 During a Co nversation. .. ........................... .. .. ............. .. ... ............. .. .. ........................... .. ..48

1.4.1 Transferring a Call (Call Transfer)......................................................................................48

1.4.2 Holding a Call....................................................................................................................50

1.4.3 Talking to 2 Parties Alternately (Ca ll Splitting) ......................... ... .. ............. .. ... ............. .. ..53

1.4.4 Answering Call Waiting .................................................................. .. .. .............. .. .. .............54

1.4.5 Talking to M u ltiple Parties (Co n feren c e ) ......... ........................................ .. .. ............. ... .. ....5 7

1.4.6 Muting a Microphone (Microphone Mute) ............................................................... .. ........62

1.4.7 Using the Headset (Headset Operation) ...........................................................................63

1.4.8 Talking to Another Party without Lifting the Handset (Hands-free Operation)...................64

1.4.9 Changing the Dialling Mode (Pulse to Tone Conversion)......................... .. .................... ...65

1.5 Before Leaving Your Desk........ ............. ... .. ............. .. .. .............. .. .. ............. ... .. ............. ..66

1.5.1 Forwarding Your Calls (Call Forwarding [FWD])................................................................66

1.5.2 Showing a Message on the Caller's Telephone Display (Absent Message) ....................69

1.5.3 Preventing Other People from Using Your Telephone (Extension Lock)........................... 71

1.5.4 Leaving a Group (Log-in/Log-out).....................................................................................72

1.5.5 Using Voice Messaging (Built-in Voice Message [BV]) .....................................................73

1.6 Making/Answering a Paging Announcement. ..............................................................82

1.6.1 Paging...............................................................................................................................82

1.6.2 Answering/Denying a Paging Announcement...................................................................84

1.7 Setting the Telephone According to Your Needs.........................................................85

1.7.1 Setting the Alarm (Timed Reminder) ............... .. ...................... .........................................85

1.7.2 Refusing Inc o m ing Calls (Do No t D is tu rb [DND])..... ............. .. .. .............. .. ........................87

1.7.3 Receiving C a ll Waiting .................... .. ....................................... ... .. ............. .. ... .................88

1.7.4

1.7.5 Turning on the Background Music (BGM) ................................................... .....................90

1.7.6 Protecting Your Line against Notification Tones (Data Line Security)...............................91

1.7.7 Checking the Time Service Mode.....................................................................................92

1.7.8 Clearing Features Set at Your Extension (Extension Feature Clear)................................93

1.7.9 Monitoring a Room (Room Monitor)..................................................................................94

1.8 Using User-supplied Equipment............ ........................................... .. .. .........................96

1.8.1 If a Doorphone/Door Opener is Connected ......................................................................96

1.8.2 If a Host PBX is Connected...............................................................................................98

Accessing Anothe r Party Directly from Outside (Dire ct In ward System Acce ss [DISA]).............41

Preventing Other People from Joining Your Conversation (Executive Busy Override Deny).............89

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1.8.3 If a Voice Processing System is Connected..................................................................... 99

1.9 Using a Display Proprietary Telephone........................................................ .............. 106

1.9.1 Calling with th e In c o m in g Call Log ............... .. ... ............. .. ........................... .. ................. 106

2 Operator/Manager Operation.............................................................111

2.1 Control Features.................... ....................................................................................... 112

2.1.1 Locking Other Extensions (Remote Extension Lock)..................................................... 112

2.1.2 Switching the Time Service Mode (Time Service) ......................... .................... ............ 113

2.1.3

2.1.4 Erasing All Caller Information in the Common Area (Incoming Call Log in the Common

2.1.5 Disregarding the Newest Call or Overwriting th e Oldest Call in the Common Area Call Log

2.1.6 Recordin g , Pl aying, o r E rasin g Common BV Ou t go ing Messages.................. .. ............. 119

2.1.7 Changing System Settings Using Programming Mode ........................................... .. ..... 121

Setting an Alarm for Other Extensions (Remote Timed Reminder [Wake-up Call])............... 115

Area—CLEAR ALL)........................................................................................................ 117

(301st Incoming Call Logged in the Common Area) ...................................................... 118

3 Customising Your Phone & PBX .......................................................125

3.1 Customising Your Phone (Personal Programming).................................................. 126

3.1.1 Customising Your Phone (Personal Prog ramming)........................................................ 126

3.1.2 Changing Personal Settings Using Programming Mode................................................ 127

3.1.3 Customising the Buttons ................................................................................................ 130

3.2 Managing Call Logs..................................... ............................... ............................... ... 133

3.2.1 Requirements................................................................................................................. 133

3.2.2 Viewing, Pr in t in g , an d C learing Cal l Lo g s ............................ ... .......................... .. ........... 134

3.3 Customising Your PBX (System Programming)...................................... .................. 135

3.3.1 Programming Information............................................................................................... 135

3.3.2 System Programming..................................................................................................... 138

4 Appendix..............................................................................................143

4.1 Troubleshooting ........................................................................................................... 144

4.1.1 Troubleshooting .............................................................................................................. 144

4.2 Feature Number Table............................. ................................... .................................. 147

4.2.1 Feature Number Table............................ .. .......................... .. ........................... .. ............. 147

4.3 Identifying Tones.......................................................................................................... 155

4.3.1 Identifying Tones ................................................ ................... .................. ....................... 155

Index ..........................................................................................................161

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10 User Manual

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Section 1

Operation

This chapter shows you step by step how to use each feature. Read this chapter to become familiar with the many useful features of this PBX.

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1.1 Before Operating a Telephone

1.1.1 Before Operating a Telephone

What Kind of Telephone Can Be Used?

You can use a single line device such as a single line telephone (SLT), fax machine, modem, or wireless telephone, or a Panasonic proprietary telephone (PT) such as the KX-T7730. Some features may not be available, depending on the telephone you are using. If you are using a Panasonic PT with special feature buttons, or a display (Display PT), or both, follow the procedures that use feature buttons or the display, for easy operation.  If you are using an SLT, follow the procedures that use specified numbers to access features (feature numbers).  If you use a Direct Station Selection (DSS) Console, you can also use the buttons on the DSS Console to perform operations, instead of the buttons on the connected PT.



• If you use a Panasonic PT that does not have feature buttons, you may change one of the unused flexible buttons to a feature button. Refer to "3.1.3 Customising the Buttons".

Feature Numbers

Features have been assigned feature numbers, which can be entered on your telephone to access the corresponding feature. Some features are only accessible by entering the feature number. In addition, some features require other additional parameters to be entered to activate the feature. Where necessary, these are specified in the text.

Notice

The default value assigned to certain features may vary depending on your country/area. For more details, consult your dealer.

If you use an SLT that does not have the " " or "#" keys,

it is not possible to access features that have " " or "#" in their feature numbers.

Tone

Various tones are used during or after operations to provide you with information. For more details regarding the types of tones and their meanings, refer to "4.3.1 Identifying Tones" (Appendix).

Display

In this manual, you will see the phrase "the display ...". This refers to the display of a Panasonic PT. When you use a Panasonic display PT, displayed messages or items help you to operate the telephone.

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1.1 Before Operating a Telephone

Your Extension Number

If you use a Panasonic display PT, you can confirm your own extension number by pressing the " " key 2 times (" ") while on-hook, or by accessing personal programming. For more details, refer to "3.1.2

Changing Personal Settings Using Programming Mode".

Using a Navigator Key/Volume Key (depending on the type of your PT)

The Navigator Key can be used to control display contrast and volume, or to search for items using the display. Press the Navigator Key/V olume K e y in the desired direction. The contrast or volume level and the items displayed, will change as follows:

Navigator Key Volume Key

(Level increases)

RightLeft

Down

(Level decreases)

Down

(Level decreases)

Examples

The displays and the illustrations shown throughout this manual as examples are of a telephone connected to the KX-TES824/KX-TEM824.

Restrictions

Features that have been restricted through system programming will not be available at your extension.

Icon Descriptions

The following icons are used frequently throughout this manual.

No SLT

This feature cannot be used with an SLT.

See "Programming" for related programming, if necessary.

(CO)

outside (CO) line group no.

Seize an outside (CO) line by doing one of the following:

• Press a CO button.

• Dial the automatic line access numbe r (9/0)*.

Note

For New Zealand, the automatic line access number may be either 1 or 9.

• Dial the outside (CO) line group access number (8) and outside (CO) line group number.

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1.1 Before Operating a Telephone

Go off-hook by doing any of the following:

Press the Call button on the Doorphone.

• Lift the handset.

• Press the SP-PHONE button.

• Press the MONITOR button. (To start talking, lift the handset.)

Go on-hook by doing any of the

Press the Recall/hookswitch briefly.

following:

• Hang up.

• Press the SP-PHONE button.

• Press the MONITOR button.

Talk. Enter the required number.

desired no.

account code



Enter the account code.

You will hear a busy, confirmation, dial, ring, or ringback tone.

extension no.

Dial an extension number.

B. Tone: Busy Tone C. Tone: Confirmation Tone D. Tone: Dial Tone R. B. Tone: Ringback Tone

outside phone no.

Dial an outside telephone number. Dial an extension number or outside

phone no.

telephone number.

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1.1 Before Operating a Telephone

When You Use a Panasonic Proprietary Telephone

If you use a Panasonic PT or DSS Console, you will be able to use some of the useful feature buttons described below. These buttons simplify certain operations. The illustrations below may differ from the actual buttons on your telephone.

Fixed Buttons

(CO)

CO: 

Used to access an outside (CO) line (or outside (CO) line group) when making or receiving a call. The button's preprogrammed Outside (CO) Line Access method determines which line is selected. Can also be customised as a feature button.

AUTO DIAL/STORE:  Used for System Speed Dialling/Saved Number Redial, playing back personal/ common BV ou tgoing mess ages (OGMs) used by the Built-in Voice Message (BV) feature, and storing programme changes.

REDIAL:  Used to redial the last number dialled.

SP-PHONE:  Used to select handset or hands-free operation.

PAUSE:  Used to insert a dialling pause in a stored number.

MESSAGE:  Used to leave a message waiting indication, call back the party who left a message waiting indication, or play back voice messages. This button is provided with an LED (Light Emitting Diode), except for on KX-T7700 series telephones. With KX-T7700 series telephones, the Message/Ringer Lamp is lit when a message waiting indication is left at your extension.

INTERCOM:  Used to make or receive intercom calls.

AUTO ANS (Auto Answer)/MUTE:  Used to answer an intercom call automatically in hands-free mode or to mute the built-in microphone during a conversation.

HOLD:  Used to place a call on hold.

MONITOR:  Used to select hands-free dialling and monitor operation.

TRANSFER:  Used to transfer a call to another party.

FLASH/RECALL:  Used to disconnect the current call and make another call without hanging up, or to send an EFA (External Feature Access) signal to the telephone company or host PBX to access external features.

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1.1 Before Operating a Telephone

CONF (Conference): 

Used to establish a 3-party or 5-party conference call.

FWD/DND (Call Forwarding/Do Not Disturb): 

Used to set the FWD or DND feature for

VOICE CALL:  Used to answer an intercom call automatically. 

PROGRAM:  Used to enter and exit programming mode.

the extension. Navigator Key, Volume Key: 

Used to adjust the volume of the speaker, handset and headset, and the display contrast, or to select desired items.

(PF)

Programmable Feature (PF): 

Located in the right column of the CO button array on certain telephones or on the DSS Console. Used to access a

preprogrammed feature. Mostly used as a One-touch Dialling button.

Customised Buttons

Throughout this manual, when the name of a button is written in parentheses, such as "(G-CO)", this means that it is a flexible button that has been customised. T o customise flexible buttons, refer to "3.1.3 Customising the Buttons".

Customised Button Function

Single-CO (S-CO) Used to access a specified outside (CO) line for making or receiving calls.

Used to access an idle outside (CO) line in a specified outside (CO) line group

Group-CO (G-CO)

for making calls. Incoming calls from outside (CO) lines in the assigned outside (CO) line group arrive at this button.

Used to access an idle outside (CO) line for making calls. Incoming calls from

Other-CO (O-CO)

the assigned outside (CO) lines, which are not assigned to S-CO or G-CO buttons, arrive at this button.

Direct Station Selection (DSS)

One-touch Dialling

Message

Used to call an extension with a one-touch operation.

Used to call a preprogrammed party or access a feature with a one-touch operation.

Used to leave a message waiting indication, call back the party who left the

message waiting indication, or play back voice messages. Message for another extension Used to access voice messages stored for another extension. FWD/DND (Call Forwarding/

Do Not Disturb) Save

Used to set the FWD or DND feature for the extension.

Used to store a telephone number while in a conversation with an outside

party or while hearing a busy tone, and then easily redial the number later. Conference Used to establish a 3-party or 5-party conference call. Log-in/Log-out Used to switch between Log-in and Log-out status. Extension Lock Used to remotely lock or unlock another extension. Day Used to change the time service mode to day mode.

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1.1 Before Operating a Telephone

Customised Button Function

Night Used to change the time service mode to night mode. Lunch Used to change the time service mode to lunch mode.

Used to inform you of calls logged in the common area, store the information

Caller ID Indication—Common

of an incoming call during a conversation, and view caller information while onhook and then call back a caller.

Used to inform you of calls logged in your personal area, store the information

Caller ID Indication—Personal

of an incoming call during a conversation, and view caller information while onhook and then call back a caller.

Used to display and cycle through the information of an incoming call during a

Caller ID Selection—Common

conv ersation, wh ile receiv ing a call, o r while vie wing call er inf ormation, di splay the number of logged calls while on-hook, and inform you that the common area call log is full.

Used to display and cycle through the information of an incoming call during a

Caller ID Selection—Personal

conv ersation, wh ile receiv ing a call, o r while vie wing call er inf ormation, di splay the number of logged calls while on-hook, and inform you that the personal

area call log is full. 2-way Record Used to record a conversation into your own mailbox. 2-way Transfer Used to record a conversation into the mailbox of a specified extension.

Live Call Screening (LCS)

Used to listen while a caller is leaving a message in your voice mailbox and, if

desired, intercept the call.

Used to stop monitoring your own voice mailbox while a caller is leaving a LCS Cancel

message, or stop the alert tone heard in Private mode while a caller is leaving

a message. Voice Mail (VM) Transfer Used to transfer a call to the mailbox of a specified extension.

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1.1 Before Operating a Telephone

How to Follow the Steps

An example system operation procedure is shown below.

Calling Other Extensions

To call another extension (Intercom Call)

PT/SLT

(DSS)

extension no.

Off-hook.

The Direct Station Selection (DSS) button light shows the current status as follows:

Off: The extension is idle. Red on: The extension is on a call.

For quick operation

If you are the operator or dial certain extension numbers frequently, DSS buttons are useful.

Hands-free Operation

You can make an intercom call and have a conversation in hands-free mode using the SPPHONE/INTERCOM button. Refer to "1.4.8 Talking to Another Party without Lifting the Handset (Hands-free Operation)".

Customising Your Phonet

3.1.3 Customising the Buttons Create or edit a Direct Station Selection (DSS) button.

extension number.

Feature title

Operation steps

Icons and meanings are explained in

Talk.Press DSS or dial

"Icon Descriptions".

Conditions

Hints

Programming References: Related or required programming is noted.

• If your telephone type is not included in the operation steps, for example, only "PT" is marked and you are using an SLT, your telephone cannot execute that feature.

• If your telephone can use several methods to execute one feature, you can select the preferred method according to your needs.

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Connection Example

This diagram shows devices that can be connected.

Telephone Company

Computer

1.1 Before Operating a Telephone

Doorphone

Batteries

Door Opener/Doorbell/

Door Chime

External Music Source

Computer

Pager/Amplifier&Speaker

SLT

Fax/Telephone Answering

Machine

DSS Console

Wireless Phone

Voice Processing

System

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1.2 Making Calls

1.2.1 Basic Calling

– Calling Other Extensions – Calling an Outside Party – Using an Account Code (Account Code Entry)

Calling Other Extensions

To call another extension (Intercom Call)

PT and SLT

PT/SLT

(DSS)

extension no.

Off-hook.

• The Direct Station Selection (DSS) button light shows the current status as follows:

Off: The extension is idle. Red on: The extension is on a call.

• For quick operation If you are the operator or dial certain extension numbers frequently, DSS buttons are useful.

• Hands-free Operation You can make an intercom call and have a conversation in hands-free mode using the SPPHONE/INTERCOM button. Refer to "1.4.8 Talking to Another Party without Lifting the Handset (Hands-free Operation)".

Customising Your Phone

• 3.1.3 Customising the Buttons

extension number.

Create or edit a Direct Station Selection (DSS) button.

Talk.Press DSS or dial

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To call the operator (Operator Call )

You can easily call the extension assigned as the operator extension.

PT/SLT

1.2 Making Calls

Off-hook.

Enter 0 or 9.

• The default operator call number varies depending on your country/area. For more details, consult your dealer.

Calling an Outside Party

There are 4 methods of seizing an outside (CO) line. Use whichever method you prefer, unless requested by your manager to use a specific method. Choose one of the following methods:

To select an idle outside (CO) line automatical ly (Automatic Line Access)

PT/SLT

Off-hook. Talk.

Enter automatic line

access number.

outside

phone no.

Dial outside phone number.

* For New Zealand: 1 or 9

• The default automatic line access number varies depending on your country/area. For more details, consult your dealer.

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1.2 Making Calls

To select an idle outside (CO) line in the specified outside (CO) li ne group automatically (Outside (CO) Line Group Access)

PT and SLT

PT/SLT

(G-CO)

outside (CO)

line group no.

outside

phone no.

Off-hook. Talk.

Press G-CO or dial outside

(CO) line group access number and then outside (CO) line group number (1–8).

Dial outside phone number.

To select a specified outside (CO) line

PT and

outside

(S-CO)

Off-hook.

phone no.

Dial outside phone number.

Talk.Press S-CO.

To select an idle unassigned outside (CO) line

Off-hook. Talk.

22 User Manual

(O-CO)

Press O-CO.

outside

phone no.

Dial outside phone number.

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1.2 Making Calls

• The Single-CO (S-CO) and Group-CO (G-CO) button lights show the current status as follows:

Off: The line is idle. Green on: You are using the line. Red on: Another extension is using the line (S-CO), or other extensions are using all

outside (CO) lines in the outside (CO) line group (G-CO).

• Emergency Call You can dial preprogrammed emergency numbers after seizing an outside (CO) line without any restrictions.

• You can press the S-CO or G-CO button without going off-hook first.

• You may be restricted from making calls to certain outside parties. If you have questions about your calling restrictions, consult your manager or dealer.

• To make a call to another party without going on-hook, press the FLASH/RECALL button. Pressing the button will re-access the outside (CO) line and provide an external dial tone. You can dial the new phone number without going on/off-hook.

• Hands-free Operation You can make an outside (CO) line call and have a conversation in hands-free mode using the SP-PHONE button. Refer to "1.4.8 T alking to Another P arty without Lifting the Handset (Hands-free Operation)".

Customising Your Phone

• 3.1.2 Changing Personal Settings Using Programming Mode–Line Preference—

Outgoing

Select the seized line when going off-hook.

• 3.1.3 Customising the Buttons

Create or edit a Single-CO (S-CO) button, Group-CO (G-CO) button, or Other-CO (OCO) button.

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1.2 Making Calls

Using an Account Code (Account Code Entry)

The manager may give personal account codes to extension users, and check their telephone usage for accounting purposes. Alternatively, an account code can be specified for each customer, to log call durations for billing purposes.

PT/SLT

(CO)

Off-hook.

account code

Enter account code (4 digits).

outside (CO)

extension no.

line access no.

Press CO or dial outside (CO) line access number.

D.Tone

A PT user can press the PAUSE button instead of the FWD/DND button, and an SLT user can enter " " instead of "49".

outside

extension no.

phone no.

Dial outside phone number.

Press FWD/DND or enter 49.

D.Tone 3

• You may not be able to make an outside (CO) line call without entering an account code depending on your telephone's mode of account code entry . The mode is assigned to each extension. Ask your manager or dealer about your telephone's mode.

• A Panasonic proprietary telephone (PT) user can enter an account code during a conversation or within 30 seconds after the other party hangs up (while hearing a reorder tone), by pressing the FWD/DND (Call Forwarding/Do Not Disturb) button, then entering the account code.

• Account codes may use the digits "0 through 9". Non-numeric codes such as FLASH/ RECALL and PAUSE cannot be used.

• You can clear the account code by pressing the " " key or FWD/DND button while entering the account code, and then re-enter the account code.

• If you hear a reorder tone after enteri ng the account c ode, the ac co un t co de e nte re d does not exist. Enter the correct code.

• For your convenience, you can store a code together with a phone number in the telephone's memory (e.g., Speed Dialling).

Customising Your Phone

• 3.1.3 Customising the Buttons 

Create or edit an FWD/DND (Call Forwarding/Do Not Disturb).

24 User Manual

Page 25

1.2.2 Easy Dialling

There are several convenient methods of storing and dialling frequently used phone numbers.

– Using a One-touch Button (One-touch Dialling) – Using Numbers Stored at Your Extension (Personal Speed Dialling) – Using Numbers Stored in the PBX (System Speed Dialling) – Dialling a Preset Number by Going Off-hook (Hot Line) – Using a Preprogrammed Number (Quick Dialling)

Using a One-touch Button (One-touch Dialling)

You can dial a phone number (max. 24 digits) previously stored to a flexible button with a one-touch operation.

1.2 Making Calls

No SLT

(One-touch Dialling)

Off-hook.

Press One-touch Dialling.

• A telephone number longer than 24 digits can be stored by dividing it among 2 or more One-touch Dialling buttons.

• You can confirm the stored number of a One-touch Dialling button by pressing it while onhook.

• You can press a CO button to select a desired outside (CO) line before pressing the Onetouch Dialling button.

Customising Your Phone

• 3.1.3 Customising the Buttons

Create or edit a One-touch Dialling button, store the desired phone number, or feature number.

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Page 26

1.2 Making Calls

Using Numbers Stored at Your Extension (Personal Speed Dialling)

You can store up to 10 numbers at your extension for your personal use. This feature is also known as Station Speed Dialling.

To store a phone number

PT/SLT

Off-hook.

To dial

PT/SLT

Off-hook.

To confirm

Enter 2 .

Dial personal speed

dialling number (0–9).

Enter # or 1 .

personal speed

dialling no.

Dial personal speed dialling number (0–9).

desired

phone no.

Dial desired phone number

(max. 24 digits).

For an outside phone number, dial an outside (CO) line access number before the phone number.

Enter #.

personal speed

dialling no.

C.Tone

On-hook.

Display PT

Off-hook.

26 User Manual

Enter 3 .

personal speed

dialling no.

Dial personal speed dialling number (0–9).

Enter #.

• Personal Speed Dialling numbers (0 through 9) correspond to the numbers (F1 through F10) of the Programmable Feature (PF) buttons assigned as One-touch Dialling numbers. Assigning a One-touch Dialling number to PF button "F1" will override Personal Speed Dialling number "0", and vice versa.

• Rotary single line telephone (SLT) users cannot use this feature.

• Up to 24 digits including " " can be stored. However , depending on your mode of account code entry, " " may not be regarded as a pause.

Page 27

1.2 Making Calls

Using Numbers Stored in the PBX (System Speed Dialling)

You can make calls using preprogrammed speed dialling numbers (max. 100 codes) stored in the PBX. Ask your manager or dealer about the stored speed dialling numbers.

PT/SLT

system speed

Off-hook.

Press AUTO DIAL or enter .

dialling no.

Dial system speed dialling number (00–99).

• A telephone number longer than 32 digits can be stored by dividing it among 2 or more System Speed Dialling buttons.

<Example> If the number is divided and stored in system speed dialling numbers 01 and 02:

0 1 0 2

• Rotary SLT users cannot use this feature.

Dialling a Preset Number by Going Off-hook (Hot Line)

An SL T user can make a call simply by going off-hook, if the telephone number has been stored beforehand. This feature is also known as Pickup Dialling.

To store a phone number

SLT

Off-hook.

Enter74.

Enter2.

desired

phone no.

Dial desired phone number

(max. 32 digits).

Dial an outside (CO) line access number before the outside phone number.

Enter #.

C.Tone

On-hook.

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1.2 Making Calls

To set/cancel

SLT

Set

Cancel

C.Tone

Off-hook. On-hook.

Enter 74.

Enter 1 to set or 0 to cancel.

Enter #.

An SLT user can enter "0" instead of "#".

To dial

SLT

Off-hook.

• T o call another party, dial the desired party's phone number before the preprogrammed number is dialled.

• Up to 32 digits including " " can be stored. However , depending on your mode of account code entry, " " may not be regarded as a pause.

• Rotary SLT users cannot programme this feature.

Using a Preprogrammed Number (Quick Dialling)

You can make a call simply by using the preprogrammed code number (50 through 59). For more details, consult your manager or dealer.

PT and SLT

PT/SLT

quick dialling no.

Off-hook.

• This feature may be restricted depending on system programming.

28 User Manual

Dial quick dialling

number (50–59).

Page 29

1.2.3 Redialling

Redial features make it easy to make consecutive calls to the same outside party.

– Redialling the Last Outside Number You Dialled (Last Number Redial) – Sa ving an Outside Phone Number for Redialling (Saved Number Redial)

• Up to 64 digits, " ", "#", PAUSE, and SECRET (INTERCOM) (which stops all or part of the number from being displayed) can be stored and redialled. The outside (CO) line access number is not counted as a digit.

• If you hear a busy tone after pressing the REDIAL or Save button, select another line and then press the REDIAL or Save button or dial the feature number to retry.

• You can confirm the stored number by pressing the REDIAL or Save button while on-hook.

• Automatic Redial To redial automatically (if the called party is currently busy), press the SP-PHONE or

MONITOR button and then the REDIAL or Save button. Redialling will be automatically repeated until the called party answers or until a specified time limit is reached. You can perform other tasks while Automatic Redial is being carried out. To cancel, press the FLASH/RECALL button or perform another operation.

1.2 Making Calls

Redialling the Last Outside Number You Dialled (Last Number Redial)

To dial

PT/SLT

8 0

Off-hook.

Press REDIAL or enter 80 or ##.

To dial automaticall y (Automatic Redial)

Press SP-PHONE or MONITOR.

Press REDIAL.

• Pressing the REDIAL button after dialling a telephone number or during a conversation will disconnect the current call and redial the stored number.

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1.2 Making Calls

Saving an Outside Phone Number for Redialling (Saved Number

Redial)

The saved number remains available until another number is stored.

To save

During a conversation or while hearing a busy tone

(Save)

No SLT

Press AUTO DIAL/ STORE.

Press Save.

To dial

(Save)

Off-hook.

Press Save.

To dial automatically (Automatic Redial)

(Save)

Press SP-PHONE.

30 User Manual

Press Save.

Customising Your Phone

• 3.1.3 Customising the Buttons Create or edit a Save button.

Page 31

1.2 Making Calls

1.2.4 When the Dialled Party is Busy or There is No Answer

– Reserving a Busy Line (Automatic Callback Busy [Camp-on]) – Sending a Call Waiting Tone to a Busy Extension (Busy Station Signalling [BSS]) – Leaving a Message Waiting Indication/Calling Back a Caller Who Left an Indication (Message Waiting) – Joining an Existing Call (Executive Busy Override) – Calling an Extension That Is Refusing Calls (DND Override)

Reserving a Busy Line (Automatic Callback Busy [Camp-on])

If a dialled extension or a desired outside (CO) line is busy , you can set the Automatic Callback Busy feature. Then, when the extension or outside (CO) line becomes idle, your telephone will ring automatically.  When you answer the callback ring:

• a dialled extension becomes idle.

• a desired outside (CO) line that is in use by another extension becomes idle. You cannot set Automatic Callback Busy for a busy party outside of the PBX. When you answer the callback ring:

• for an outside (CO) line call: the line is seized.

• for an intercom call: the called extension starts ringing automatically.

To set for both an outside (CO) line call and an intercom call

PT/SLT

While hearing a busy tone

C.Tone

Enter 6.

On-hook.

To answer a call b ack r i n g se t for a busy extension

PT/SLT

While hearing a callback ring

R.B.Tone

Off-hook.

Talk.

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1.2 Making Calls

To answer a callback ring set for a busy outside (CO) line

PT/SLT

While hearing a callback ring

outside

D.Tone

phone no.

Off-hook.

Dial outside phone number.

Talk.

• If you do not answer the callback ring within 10 seconds (4 rings), this feature will be cancelled.

To cancel the callback ring (Automatic Callback Busy Cancel)

PT/SLT

Off-hook.

Sending a Call Waiting Tone to a Busy Extension (Busy Station

Signalling [BSS])

If the extension that you want to call is busy, you can send a call waiting tone, to inform the extension user that your call is waiting. When the extension user hears this tone, he or she can choose to put the current party on hold, and talk to you.



PT/SLT

While hearing a busy tone after dialling an extension number

Enter 2.

• If you hear a reorder tone after dialling an extension number, this feature is not available for the other party's phone. This feature is only available if the called extension has set Call Waiting. T o set Call Waiting, refer to "1.7.3 Receiving Call Waiting". To ans wer a waiting call, refer to "1.4.4 Answering Call Waiting".

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Page 33

1.2 Making Calls

Leaving a Message W aiting Indication/Calling Back a Caller Who Left

an Indication (Message Waiting)

Leaving a Message Waiting Indication 

When the called extension is busy or does not answer your call, you can leave a notification so that the called party may call you back.

Calling Back a Caller Who Left an Indication

When you receive a message waiting indication, the MESSAGE/Message for another extension button light or Message/Ringer Lamp will light. You can call back the caller simply by pressing the lit MESSAGE/Message for another extension button.

Leaving a Message Waiting Indication

To leave a message waiting indication

When the called extension is busy or does not answer

C.Tone

Press MESSAGE.

On-hook.

Message/Ringer Lamp

Message button

light

To leave/cancel a message waiting ind ication

PT/SLT

PT and SLT

Leave

Cancel

Enter 1 to leave or 2 to cancel.

Off-hook.

Enter 70.

desired

extension no.

Dial desired extension number.

C.Tone

Enter #.

An SLT user can enter "0" instead of "#".

On-hook.

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1.2 Making Calls

To cancel a message waiting indication using the MESSAGE button

PT and SLT

desired

extension no.

C.Tone

Off-hook.

Dial desired extension number.

Press MESSAGE 2 times.

Calling Back a Caller Who Left an Indication

To check a received message and call bac k

Display PT

While on-hook

(Message for

another extension)

Press MESSAGE or Message for another extension until the desired

extension is displayed.

Off-hook.

D.Tone

Press MESSAGE or

Message for another extension.

(Message for

another extension)

To cancel all message waiting indications left at your extension

On-hook.

Talk.

The message is cleared after the conversation.

PT/SLT

Off-hook.

34 User Manual

D.Tone

Enter 70. Enter #.

Enter 0.

An SLT user can enter "0" instead of "#".

C.Tone

On-hook.

Page 35

To cancel all message waiting indications left at another extension

1.2 Making Calls

Enter 3.

Off-hook.

D.Tone

Enter 70. Enter #.

To lock/unlock message waiting indications

PT/SLT

lock code lock code

Off-hook.

Enter 70. Enter lock code (4000–9999)

2 times to lock or one time to unlock.

lock code

extension no.

Dial extension number.

Lock

Unlock

C.Tone

Enter #.

An SLT user can enter "0" instead of "#".

On-hook.

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Page 36

1.2 Making Calls

• You can lock message waiting indications so that other extensions cannot confirm, call back, or clear message waiting indications left at your extension (Message Waiting for Another Extension Lock). The operator or manager can cancel this feature for one or all extensions (Extension Lock—CANCEL ALL). Even while this lock is on, you can confirm, call back, or clear message waiting indications left at your own extension.

• On your proprietary telephone (PT), you can establish one or more Message for another extension buttons. These buttons can display message waiting indications left at other telephones.

• T o cancel all message waiting indications left at another extension, it is necessary to first assign the corresponding Message for another extension buttons on your phone.

• The MESSAGE/Message for another extension button light or Message/Ringer Lamp shows the current status as follows: 

Off: No messages  Red on: New messages.

• The display shows messages in the order received, starting with the selected message.

<Example>

5o6o7o8o1o2o3o4

• The MESSAGE button is used to perform operations and display notifications from both the Message Waiting and Built-in Voice Message (BV) features. If a message has also been left in a voice message area, "Voice Message" will be shown on a display PT when the MESSAGE button is pressed. Refer to "

1.5.5 Using Voice Messaging (Built-in Voice

Message [BV])".

• Each extension can have a maximum of 8 messages waiting when using the Message Waiting feature, or a maximum of 125 voice messages waiting when using the BV feature.

• If you go off-hook with a single line telephone (SLT) that has messages waiting, a special dial tone (dial tone 3) will be heard. You can call a caller back or listen to the message by entering the Message Waiting Answer feature number.

Customising Your Phone

• 3.1.3 Customising the Buttons

Create or edit a Message button or Message for another extension button.

Joining an Existing Call (Executive Busy Override)

You can join an ongoing conversation, establishing a 3-party conference call, if your extension is permitted through system programming.

To join an outside (CO) line call

(CO)

Off-hook. Press red CO.

C.Tone (Optional)

A 3-party conference call is now established.

Talk.

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Page 37

To join an intercom call

PT/SLT

While hearing a busy tone

1.2 Making Calls

Enter 3.

C.Tone (Optional)

A 3-party conference call is now established.

Talk.

To disconnect one party and talk with another when one of the parties is an outside party

(CO)

Press CO or INTERCOM.

Talk.

To leave the conference call

PT/SLT

The other 2 parties can continue their conversation.

On-hook.

• You can also prevent others from joining your conversations. Refer to "1.7 Setting the Telephone According to Your Needs".

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1.2 Making Calls

Calling an Extension That Is Refusing Calls (DND Override)

You can call users who have set the Do Not Disturb (DND) feature, if your extension is permitted through system programming.

PT/SLT

While hearing the DND tone

Enter 2.

R.B.Tone

Talk.

• If you hear the DND tone, enter "2", and then hear a busy tone, the called extension is busy. You can use the Automatic Callback Busy feature.

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Page 39

1.2 Making Calls

1.2.5 Switching the Calling Method (Alternate Calling—Ring/ Voice)

Extension users can choose whether to be alerted to incoming calls by ringing or by the caller's voice. The calling extension can override this choice and use the alternate method.

Ringing (Default): You can call the other party with a ring tone. You will hear a ringback tone.

Voice-calling: You can talk to the other party immediately after hearing a confirmation tone. You will not hear a ringback tone. You will not be able to hear the other party's voice until he or she answers the call.

To switch the calling method

PT/SLT

After dialling an extension number

C.Tone or R.B.Tone

Enter .

Talk.

Ring

Hello

• If the called party uses a single line telephone (SLT), Voice-calling is not available.

• Rotary SLT users cannot use this feature.

Customising Your Phone

• 3.1.2 Changing Personal Settings Using Programming Mode—Alternate

Receiving—Ring/Voice

Select the alerting method, either ring or the other party's voice.

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1.2 Making Calls

1.2.6 Using Your Calling Privileges at Another Extension (Walking COS)

You can use your calling privileges (class of service [COS]) at another extension, to override calling restrictions that have been set at that extension. To use this feature, a preprogrammed extension password is required. Ask your manager for the extension password.

PT/SLT

At another extension

extension password

Enter extension password.

no.

Dial your extension number.

Off-hook.

Enter #.

An SLT user can enter "0" instead of "#".

Enter 7 .

C.Tone & D.Tone

outside phone

extension no.

Dial outside phone number.

Press the CO button or seize an outside (CO) line before dialling the outside phone number.

• Rotary single line telephone (SLT) users cannot use this feature.

your

extension no.

40 User Manual

Page 41

1.2 Making Calls

1.2.7 Accessing Another Party Directly from Outside (Direct Inward System Access [DISA])

When an outside caller dials a specified telephone number of the PBX, a prerecorded Direct Inward System Access (DISA) outgoing message (OGM) can greet the caller and give information about how to access an extension. The operator does not need to be involved. If there is no recorded message, the caller will hear a short beep instead of the DISA OGM.



The caller may also be able to access system features or call an outside party by using the caller's password (DISA security code), depending on the security mode. Ask your manager about the mode assigned to your PBX.

Outside party

Call

DISA OGM

Supported destinations

To call an extension

From an Outside Telephone

In No Security Mode/Trunk Security Mode

DISA

phone no.

Off-hook.

In All Security Mode

Off-hook.

One short beep

Dial DISA

phone number.

DISA

phone no.

Dial DISA phone number.

Dial desired extension number.

R.B.Tone & DISA OGM (or one short beep)

desired

extension no.

desired

extension no.

Dial desired extension number.

You can dial the preprogrammed AA number instead.

Enter

R.B.Tone

Enter (4

R.B.Tone

DISA security code

–

10 digits).

You can dial the preprogrammed AA number instead.

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1.2 Making Calls

To call an outside party

From an Outside Telephone

In No Security Mode

DISA

R.B.Tone & DISA OGM (or one short beep)

Off-hook.

phone no.

Dial

DISA

phone number.

In Trunk Security Mode/All Security Mode

DISA

Off-hook.

phone no.

Dial

DISA

phone number

R.B.Tone & DISA OGM (or one short beep)

outside

One short beep

Seize an outside (CO) line before dialling the outside phone number.

phone no.

Dial outside phone number.

outside

phone no.

Dial outside phone number.

Seize an outside (CO) line before dialling the outside phone number.

DISA security code

Enter

DISA security code

–

10 digits).

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Page 43

1.2 Making Calls

• WARNING

There is a risk that fraudulent telephone calls will be made using the Outside-toOutside (CO-to-CO) Line Call feature of DISA. The cost of such calls will be billed to the owner/renter of the PBX. To protect the PBX from this kind of fraudulent use, we strongly recommend:

a) Enabling DISA security (Trunk Security or All Security). b) Keeping DISA security codes secret. c) Selecting complex, random codes that cannot be easily guessed. d) Changing codes regularly.

• CO-to-CO Line Call Duration The length of outside-to-outside (CO-to-CO) line calls may be limited through system programming.  Both the outside caller and the outside destination will hear a warning tone 15 seconds before a specified time limit. When the timer expires, the call is disconnected.

• If the DISA Automated Attendant (AA) service is used, you can access the desired party simply by pressing a preprogrammed single-digit number (DISA AA number) after or while hearing a DISA OGM or a short beep. AA menus can be up to 3 levels deep.

• If you enter an invalid security code 3 times consecutively, the call will be disconnected automatically. If you enter a DISA security code a second and third time, dialling is not

necessary.

Customising Your System

• 3.3.2 System Programming—DISA Security Code [512]

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Page 44

1.3 Receiving Calls

1.3.1 Answering Calls

PT/SLT

When your telephone rings, either the CO/INTERCOM button or the Message/Ringer Lamp flashes.

Off-hook.

Select one of the following methods:

· Lift the handset to receive the call on the preferred line. (Default: Ringing line is selected.)

· Press the SP-PHONE button.

· Press the flashing CO or INTERCOM button directly.

• Hands-free Operation You can receive a call and have a conversation in hands-free mode using the SP-PHONE button. Refer to "1.4.8 Talking to Another Party without Lifting the Handset (Hands-free Operation)".

Customising Your Phone

• 3.1.2 Changing Personal Settings Using Programming Mode—

Line Preference—Incoming 

Select the seized line when going off hook.

Alternate Receiving—Ring/Voice

Select the Calling method, either ring or the other party's voice.

Talk.

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Page 45

1.3.2 Answering Hands-free (Hands-free Answerback)

You can set your proprietary telephone (PT) to answer incoming intercom calls without going off-hook. When an intercom call arrives, you will hear the caller talking without the phone ringing.

No SLT

To set/cancel

While on-hook

Press AUTO ANS/MUTE.

1.3 Receiving Calls

• The AUTO ANS/MUTE button light shows the current status as follows:

Off: Not set Red on: Set

• This feature is not available for incoming outside (CO) line calls and doorphone calls.

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1.3 Receiving Calls

1.3.3 Answering a Call Ringing at Another Telephone (Call Pickup)

– Answering a Call from Another Telephone (Call Pickup) – Preventing Other People from Picking Up Your Calls (Call Pickup Deny)

Answering a Call from Another Telephone (Call Pickup)

Without leaving your desk, you can answer an incoming call that is ringing at another extension or your extension group, or that was received by a preprogrammed T elephone Answering Machine (T AM) extension from your phone. The following types of call pickup are available:

Group Call Pickup: Picks up a call within your group. Directed Call Pickup: Picks up a specific extension's call. Call Retrieving from a TAM: Retrieves a call on a TAM.

PT/SLT

Off-hook.

4 0

extension no.

Enter 40 or 4 and then dial extension number.

Group

C.Tone (Optional)

Directed

Talk.

PT/SLT

While the TAM is answering a call

Off-hook.

TAM extension no.

Dial TAM extension number.

B.Tone

Enter 4.

Talk.

• If you hear a reorder tone when trying to retrieve a call from a TAM, the dialled extension is not the TAM extension, or the TAM cannot answer the call because it is performing another operation.

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1.3 Receiving Calls

Preventing Other People from Picking Up Your Calls (Call Pickup

Deny)

You can prevent other extension users from picking up your calls.

PT/SLT

Prevent

Allow

C.Tone

Off-hook. On-hook.

Enter 72.

Enter 1 to prevent or 0 to allow.

Enter #.

An SLT user can enter "0" instead of "#".

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Page 48

1.4 During a Conversation

1.4.1 Transferring a Call (Call Transfer)

– Transferring to an Extension within the PBX – Transferring to an Outside Destination

Transferring to an Extension within the PBX

You can transfer incoming calls to another extension. Depending on the setting of your PBX, proprietary telephone (PT) users may also be able to transfer incoming outside (CO) line calls to another extension simply by pressing the corresponding Direct Station Selection (DSS) button (One-touch Transfer).

To transfer

PT/SLT

During a conversation

C.Tone & D.Tone

Press TRANSFER or Recall/hookswitch.

Talk.

If you wish, you can inform the destination extension about the call you are transferring.

(DSS)

extension no.

Press DSS or dial extension number.

On-hook.

The call is transferred.

To transfer with a one-touch operation (One-touch Transfer)

During a conversation

(DSS)

R.B.Tone

Press DSS.

48 User Manual

Talk.

If you wish, you can inform the destination extension about the call you are transferring.

On-hook.

The call is transferred.

Page 49

• You can go on-hook before the destination extension answers the call. If the destination extension does not answer the call within a specified time period, you will hear an alarm tone, and the call will return to you. If you do not answer the call within 30 minutes after it returns to you, the call will be disconnected.

• When the dialled extension is busy, you may access the extension by entering "2" (Busy Station Signalling [BSS]) or "3" (Executive Busy override) and then going on-hook.

• You may have to enter the Call Hold feature number after pressing the Recall/hookswitch on your single line telephone (SLT), depending on the SLT Hold Mode of your PBX. Ask your manager or dealer about the mode assigned to your PBX.

Transferring to an Outside Destination

You can transfer incoming calls to outside destination when your extension is permitted through system programming.

1.4 During a Conversation

No SLT

During a conversation

(CO)

C.Tone & D.Tone

Press TRANSFER. Dial outside phone

outside (CO)

extension no.

line access no.

Press CO or dial outside (CO) line access number.

• CO-to-CO Line Call Duration The length of outside-to-outside (CO-to-CO) line calls may be limited through system programming. Both the outside caller and the outside destination will hear a warning tone 15 seconds before a specified time limit. When the timer expires, the call is disconnected.

• T o return to the held call before the destination answers, press the TRANSFER button or corresponding CO/INTERCOM button.

• After transferring the call to an outside party, you can join the call by pressing the CO button that you used to transfer the call. A 3-party conference call is established (Conference).

• To change the transfer destination before going on-hook, press the CO button whose indicator is flashing slowly to retrieve the call, then repeat the Call Transfer procedure.

outside

phone no.

number.

R.B.Tone

On-hook.Talk.

The call is transferred.

Customising Your Phone

• 3.1.3 Customising the Buttons

Create or edit a Direct Station Selection (DSS) button.

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1.4 During a Conversation

1.4.2 Holding a Call

– Holding – Holding in a System Parking Zone (Call Park)

• If a call is not re tr iev ed withi n a spe ci fied tim e peri od, you will hear a ring tone. If you are having a conversation with another party at that time, you will hear an alarm tone. If an outside (CO) line call is not retrieved within 30 minutes of being put on hold, it will be automatically disconnected.

Holding

There are 2 types of Call Hold mode. The difference between them is whether other people can retrieve the held call (General Call Hold) or not (Exclusive Call Hold).

To hold (General Call Hold)

PT/SLT

During a conversation

C.Tone

Press HOLD or

Recall/hookswitch.

To hold (Exclusive Call Hold)

During a conversation

Press HOLD. Press HOLD again.

On-hook.

D.ToneC.Tone

On-hook.

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To retriev e a call (Call Hold Retrieve)

PT/SLT

At the holding extension (Call Hold Retrieve)

(CO)

1.4 During a Conversation

Press flashing CO or INTERCOM. Or press Recall/hookswitch.

If the handset has been replaced, just go off-hook. (SLT only)

Talk.

To retrieve an outside (CO) line call put on hold (General Call Hold)

by another extension

(CO)

Off-hook.

Press CO, or enter 53 and then dial held line number.-

held line no.

C.Tone

Talk.

To retrieve an intercom call put on hold (General Call Hold) by another extension

holding

extension no.

Dial holding extension number.

C.Tone

Talk.

Off-hook.

Enter 5.

• The CO or INTERCOM button light shows the current status as follows: — General Call Hold mode

Flashi ng gr e e n s lowly : You have a call on hold. Flashi ng r ed slowly: Another extension has a call on hold.

— Exclusive Call Hold mode

Flashing green at moderate speed: You have a call on hold. Red on: Another extension has a call on hold.

• Hold Mode Change (proprietary telephone [PT] only) Pressing the HOLD button again while a call is on hold switches the status from General Call Hold mode to Exclusive Call Hold mode, or vice versa.

• You cannot hold doorphone calls.

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1.4 During a Conversation

• A single line telephone (SLT) user can hold either one intercom call or one outside (CO) line call at a time, while a PT user can hold one intercom call and multiple outside (CO) line calls. To hold multiple intercom calls, use the Call Park feature.

• You may have to enter the Call Hold feature number after pressing the Recall/hookswitch on your SLT, depending on the SLT Hold Mode of your PBX. Ask your manager or dealer about the mode assigned to your PBX.

Holding in a System Parking Zone (Call Park)

You can put a call on hold in a common parking zone of the PBX so that any extension can retrieve the parked call. Up to 10 calls can be parked in the PBX.

To park a call

PT/SLT

During a conversation

D.Tone

Enter 22*.

Press HOLD or Recall/hookswitch.

* For United Kingdom and New Zealand: 36

To retrieve (Call Park Retrieve)

PT/SLT

Off-hook.

* For United Kingdom and New Zealand: 56

Enter 52*. Dial stored parking

• If you hear a busy tone when parking a call, the parking zone is unavailable. Dial another parking zone number directly.

• If you hear a reorder tone when retrieving a parked call, there is no held call in that location. Confirm the stored parking zone number.

• After you park a call, you can perform other operations.

zone number

parking zone no.

Dial parking zone number (0–9).

stored parking

zone no.

(0–9).

C.ToneC.Tone &

On-hook.

C.Tone

Talk.

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1.4 During a Conversation

1.4.3 Talking to 2 Parties Alternately (Call Splitting)

When talking to one party with another party on hold, you can switch between the 2 parties.

During a conversation

(CO)

C.Tone

Press HOLD.

(CO)

Press CO or INTERCOM.

Disregard this step if both parties are extensions.

SLT

During a conversation

C.Tone & D.Tone

Press Recall/ hookswitch.

Press CO or INTERCOM.

Disregard this step if both parties are extensions.

Talk to the original party.

The other party will be on hold.

Talk to the other party.

Press Recall/ hookswitch.

Talk to the other party.

Press HOLD.

C.Tone & D.Tone

Talk to the original party.

The other party will be on hold.

• This feature is not available for calls from doorphones or paging announcements.

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1.4 During a Conversation

1.4.4 Answering Call Waiting

– Answering Call Waiting in the PBX – Answering Call Waiting from the Telephone Company

Answering Call Waiting in the PBX

During a conversation, a call waiting tone is heard through the speaker or handset when either an outside (CO) line call is received, or another extension is letting you know that a call is waiting. You must activate this feature to be able to use it (Default: Disable). To set Call Waiting, refer to "1.7.3 Receiving Call Waiting". 

You can answer the second call by 

1) disconnecting the current call; 

2) placing the current call on hold.

1. To disconnect the current call and then talk to the new party

While hearing a call waiting tone

(CO)

Press CO or INTERCOM.

SLT

While hearing a call waiting tone

On-hook.

Off-hook.

Talk to the new party.

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2. To hold the current call and then talk to the new party

While hearing a call waiting tone

(CO)

1.4 During a Conversation

Press HOLD.

Press CO or INTERCOM.

Disregard this step if both parties are extensions.

Talk to the new party.

SLT

While hearing a call waiting tone

D.Tone

Press Recall/ hookswitch.

Off-hook.On-hook.

• A single line telephone (SL T) user cannot transfer a new call while holding the current call. To transfer the new call, first park the original call using the Call Park feature, then go onhook and off-hook.

Talk to the new party.

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1.4 During a Conversation

Customising Your Phone

• 3.1.2 Changing Personal Settings Using Programming Mode—Call Waiting Tone

Type Selection

Default (Tone 1)

Special Tones (Tone 2)

15 s

5 s

Answering Call Waiting from the Telephone Company

Your telephone company may also offer an optional call waiting service, which can inform you that you have another call on the same outside (CO) line. For more details, consult your telephone company.

PT SLT

While hearing a call waiting tone While hearing a call waiting tone

Press FLASH/RECALL.

Press Recall/

hookswitch.

Enter 6.

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1.4.5 Talking to Multiple Parties (Conference)

– Adding a Third Party During a Conversation (3-party Conference) – Leaving a Conference Call (Unattended Conference) – Originating a 3-party to 5-party Conference Call (5-party Conference)

Adding a Third Party During a Conversation (3-party Conference)

You can add a third party to your conversation.

To establish a 3-party conference call

PT/SLT

During a conversation

1.4 During a Conversation

Press CONF or Recall/hookswitch.

C.Tone (Optional)

A 3-party conference call is now established.

For an outside phone number, press the CO button or seize an outside (CO) line before dialling the phone number.

desired

phone no.

Dial desired phone number.

Talk.

Talk to the third party.

To disconnect one party and then talk to the other

During a conversation

(CO)

Press CONF or Recall/hookswitch

and then enter 3.

Press CO or INTERCOM.

Talk.

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1.4 During a Conversation

To put the third party on hold and talk to the original party

SLT

C.Tone (Optional)

Press Recall/hookswitch.

Talk.

To leave a 3-party conference call

PT/SLT

When you are talking with 2 extensions or one extension and one outside party

The other 2 parties can continue

On-hook.

their conversation.

• To return to the held call before the third party joins, press the corresponding CO or INTERCOM button or press the Recall/hookswitch.

• By pressing the CO button corresponding to an outside (CO) line that is not being used by the conference, a proprietary telephone (PT) user can exit from the conference, leaving the other 2 parties connected unless they are both on outside (CO) lines. If the other parties are both on outside (CO) lines, they will be disconnected.

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Leaving a Conference Call (Unattended Conference)

The PT user who originated a conference with 2 outside parties can leave the conference and allow the other parties to continue the conversation. Certain extensions may be restricted from executing this feature through system programming.

To leave a conference call and establish an unattended conference call

When you are talking with 2 outside parties

Press CONF.

To return while others are talking

1.4 During a Conversation

No SLT

(CO)

Press the CO flashing green at moderate speed.

• CO-to-CO Line Call Duration The length of outside-to-outside (CO-to-CO) line calls may be limited through system programming. Both outside parties will hear a warning tone 15 seconds before a specified time limit. When the timer expires, the call is disconnected. The originating extension will hear a ring tone or an alarm tone before the time limit. If the originating extension does not return to the conference within a specified time period, the unattended conference call will be disconnected.

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1.4 During a Conversation

Originating a 3-party to 5-party Conference Call (5-party Conference)

A PT user can establish a 3-party to 5-party conference call with up to 5 extensions or with a combination of extensions and up to 2 outside parties.

To establish a 5-party conference call

No SLT

To continue

Off-hook.

Press CONF.

Enter 22 .

For an outside phone number, press the CO button or seize an outside (CO) line before dialling the phone number.

C.Tone (Optional)

A 5-party conference call is now established.

desired

phone no.

Dial desired phone number.

Talk.

Press CONF.

The current call is placed on hold in the parking zone automatically.

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T o change to a 5-party conference cal l duri ng a 3-party conference c all wit h one or 2 out side parties

During a 3-party conference call with one or 2 outside parties

To continue

Press HOLD.

Press CONF.

Enter 22 .

The current call is placed on hold in the parking zone automatically.

C.Tone (Optional)

A 5-party conference call is now established.

For an outside phone number, press the CO button or seize an outside (CO) line before dialling the phone number.

To disconnect a 5-party conference call

At the original extension

desired

phone no.

Dial desired phone number.

Talk.

Press CONF.

The current call is placed on hold in the parking zone automatically.

On-hook.

• Only one 5-party conference call can be in progress at a time.

• You cannot change to a 5-party conference call during a 3-party conference call among 3 extensions.

• If a parked call is not retrieved within 5 minutes while you are trying to establish a 5–party conference call, you will hear a ring tone. If you are having a conversation with another party at that time, you will hear an alarm tone.

• If you hear a busy tone after dialling the desired phone number or if you dial a wr ong phone number, press the FLASH/RECALL button to retry.

• If you want to talk to the other 2 parties on hold again before the fourth party answers, first go on-hook, then follow the Call Park Retrieve procedure and press the CONF button to retrieve each of the held calls.

• 3.1.3 Customising the But tons  Create or edit a Conference button.

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1.4 During a Conversation

1.4.6 Muting a Microphone (Microphone Mute)

Y ou can disable the microphone to consult privately with others in the room while listening to the other party on the phone through the speaker.

To set/cancel

Press MUTE.

• The AUTO ANS/MUTE button light shows the current status as follows:

Off: Normal Flashing red slowly: Mute

• This feature is only available during a hands-free conversation.

No SLT

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1.4.7 Using the Headset (Headset Operation)

Connecting an optional headset allows for hands-free conversations. This feature is also known as Handset/Headset Selection.

To talk using the headset

Press SP-PHONE.

1.4 During a Conversation

No SLT

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1.4.8 Talking to Another Party without Lifting the Handset (Hands-free Operation)

You can have a conversation in hands-free mode using the SP-PHONE button.

No SLT

To switch from the handset to hands-free mode

During a conversation using the handset

Press SP-PHONE.

On-hook.

Do not go on-hook without pressing the SP-PHONE button first, or the call will be disconnected.

To switch from hands-free mode to the handset

During a conversation in hands-free mode

Off-hook.

• Helpful hints for hands-free operation:

• If it is difficult to hear the other party's voice: Increase the volume using the Navigator Key or Volume Key.

• If the other party has difficulty hearing you: Decrease the volume.

• If the other party reports that your voice echoes: Use the telephone in a room that has curtains, carpeting or both.

• If parts of the conversation cannot be heard: If you and the other party speak at the same time, parts of your conversation may be lost. To avoid this, try to speak alternately.

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1.4.9 Changing the Dialling Mode (Pulse to Tone Conversion)

If you are using a pulse-type outside (CO) line, you can temporarily change the dialling mode from pulse to tone to access computer telephone services that require tone dialling such as Voice Mail.

PT/SLT

phone no.

Dial

phone number

(Pulse mode).

Enter #. Dial desired number

desired no.

(Tone mode).

• You cannot change from tone to pulse dialling mode.

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1.5 Before Leaving Your Desk

1.5 Befor e Leaving Your Desk

1.5.1 Forwarding Your Calls (Call Forwarding [FWD])

Outside party

Call

Extension

Call

Extension

FWD to

FWD destination

You can have your incoming calls forwarded to a specified destination. The following methods are available:

All Calls: All calls are forwarded to a specified extension regardless of the status of your extension.

Busy/No Answer (BSY/NA): All calls are forwarded when you do not answer within a specified time period or when your extension is busy.

To Outside (CO) Line: All calls are forwarded to an outside party if your extension is permitted through system programming. The call duration is limited.

Follow Me (From): If you fail to set the above-mentioned "All Calls" to forward before you leave your desk, you can set your calls to be forwarded from the destination extension.

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• You can set the voice mail extension number as the Call Forwarding (FWD) destination to receive calls into your mailbox.

• You can set the Built-in Voice Message (BV) feature number as the FWD destination to receive calls into one of the voice message areas.

• The destination of an extension's forwarded calls can call or transfer calls to the original extension.

Incoming

call

FWD—All Calls

A B

Call or transfer a call

Original

FWD destination

Page 67

To set/cancel

PT/SLT

Off-hook.

Press FWD/DND or enter 71.

destination

extension no.

outside (CO)

line access no.

(Max. 32 digits)

outside

phone no.

Cancel

All Calls

Busy/No Answer

2 3

To Outside (CO) Line

Enter required number.

For "Cancel", go on-hook, directly after entering "0#".

C.Tone

Enter #.

1.5 Before Leaving Your Desk

On-hook.

Dial destination extension number. Or dial outside (CO) line access number and then outside phone number.

To set/cancel from another extension

PT/SLT

Off-hook.

your

extension no.

Dial your extension number.

Press FWD/DND or enter 71.

An SLT user can enter "0" instead of "#".

Enter #.

C.Tone

Follow Me

Follow Me Cancel

Enter 5 or 8.

On-hook.

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1.5 Before Leaving Your Desk

• The FWD/DND button light shows the current status as follows: 

Off: Neither feature is set.  Red on: Do Not Disturb (DND) mode  Flashing red slowly: FWD mode

• If a proprietary telephone (PT) user sets the FWD—Busy/No Answer feature, the FWD/ DND button light will keep flashing while on-hook. To stop the button from flashing, go offhook and enter "716#".

• A call can only be automatically forwarded one time.  In the example below, extension A's calls are being forwarded to extension B. If extension B tries to set FWD to extension C, the extension B user hears a reorder tone and the setting is denied. If extension B has already set FWD to extension C, and extension A tries to set FWD to extension B, the setting is also denied.

B C

• You can confirm the current FWD destination by pressing the FWD/DND button while onhook.

Customising Your Phone

• 3.1.3 Customising the Buttons 

Create or edit an FWD/DND (Call Forwarding/Do Not Disturb).

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1.5.2 Showing a Message on the Caller's Telephone Display (Absent Message)

If you are unable to answer calls, you can select a brief message that will be shown on the displays of Panasonic display proprietary telephone (PT) users when they call you. The message you select can explain the reason for your absence, and is also shown on the display of your PT ev ery time you go off-hook.

Message no. Message

1 Will Return Soon 2 Gone Home 3 At Ext %%% (Extension number) 4 Back at %%:%% (Hour:Minute) AM (or PM) 5 Out Until %%/%% (Month/Day) 6 In a Meeting

To set

PT/SLT

Off-hook.

To cancel

PT/SLT

Enter #.

An SLT user can enter "0" instead of "#".

7 5

C.Tone

7 5

Enter 75.

On-hook.

1 2 3

Extension no.

Hour (01

–12)

: Minute (00

–59) AM (0) / PM (1)

Month (01–12) / Day (01

Enter required number.

C.Tone

–31)

Off-hook.

Enter 75.

Enter 0.

Enter #.

An SLT user can enter "0" instead of "#".

On-hook.

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1.5 Before Leaving Your Desk

To confirm

Display PT

Off-hook.

• Enter the desired value in the "%" positions. You must enter the number of digits represented by the number of "%" symbols.

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1.5.3 Preventing Other People from Using Your Telephone (Extension Lock)

You can lock your extension so that outside (CO) line calls cannot be made. This can be useful to prevent other people from making inappropriate calls using your extension.  This feature is also known as Electronic Station Lockout.

To lock/unlock

PT/SLT

lock code lock code

Off-hook. On-hook.

Enter 77. Enter lock code (4 digits) 2 times

to lock or one time to unlock.

lock code

Lock

Unlock

An SLT user can enter "0" instead of "#".

C.Tone

Enter #.

• If your extension is locked, it cannot be used to perform the following operations: — Making outside (CO) line calls — Accessing logged information However, you may be able to make outside (CO) line calls depending on system

programming.

• If you forget the code or cannot unlock your phone, ask your operator or manager.  He or she can unlock your extension (Remote Extension Lock).

• The lock code must be 4 digits and must not include the "#" or " " characters.

• The operator or manager can cancel this feature for all extensions (Extension Lock— CANCEL ALL).

• This feature also functions as Incoming Call Log Display Lock.

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1.5.4 Leaving a Group (Log-in/Log-out)

You can change your status in an extension group. When you log out, incoming calls to the group will not ring at your extension. When you log back in, calls will again ring at your extension. (Default: Log-in)

To set Log-in/Log-out

PT/SLT

7 3 6

Log-out

Log-in

Log-out

Call

Log-in

Extension Group

C.Tone

Off-hook. On-hook.

Enter 0 to log-in or 1 to log-out.

Enter #.Enter 736.

An SLT user can enter "0" instead of "#".

(Log-in/Log-out)

Off-hook.

Press Log-in/ Log-out.

• The Log-in/Log-out button light shows the current status as follows: 

Off: Log-in mode  Red on: Log-out mode

• The last member of a group cannot log out.

Customising Your Phone

• 3.1.3 Customising the Buttons Create or edit a Log-in/Log-out button.

C.Tone

On-hook.

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1.5 Before Leaving Your Desk

1.5.5 Using Voice Messaging (Built-in Voice Message [BV])

– Recording, Playing, or Erasing Personal BV Outgoing Messages – Forwarding Your Calls to Built-in Voice Message – Leaving, Playing, or Erasing Voice Messages

Extension

Outside party

Call

Direct to extension

Leaving

one’s desk

Direct to Common

Message Area

Direct to DISA

DISA OGM

Using the DISA AA service

FWD to Personal Message Area

Operator/Manager

Common BV OGM Common Voice Message

Personal BV OGM

Personal Voice Message

Intercept timer expires

• Wrong number is dialled

•

FWD to Personal Message Area

Personal BV OGM Personal Voice Message

Others

Extension

Using the Direct Message feature



If an optional voice message card is installed in the PBX, a caller can leave a voice message in one of the voice message areas. There are 2 types of voice message area: personal message area and common message area. A personal message area is where callers can leave messages directly for you. When an incoming call (a call direct to your extension, or a call using the Direct Inward System Access [DISA] Automated Attendant [AA] service) is forwarded to your personal message area, the caller will hear a personal Built-in Voice Message (BV) outgoing message (OGM) and can leave a voice message. You can access your personal message area to play back or erase caller messages.



A common message area is where callers can leave messages for the company . When an outside (CO) line call is automatically directed to the common message area, or when a DISA call is redirected to the common message area via Intercept Routing, the caller will hear a common BV OGM and can leave a voice message. Only the operator or manager can access the common message area to play back or erase caller messages.



If there are new voice messages in your personal message area or the common message area (if accessible), you will hear dial tone 4 when going off-hook. Additionally, if your telephone has a MESSAGE

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1.5 Before Leaving Your Desk

button or Message/Ringer Lamp, the corresponding button or lamp turns on when a message has been left. You can also perform the following operations:

• You can record, play, or erase a personal BV OGM for your personal message area.

• The operator or manager can record, play, or erase a common BV OGM for the common message area. Refer to "2.1.6 Recording, Playing, or Erasing Common BV Outgoing Messages".

• You can set incoming calls to be forwarded to your personal message area, when you cannot answer them.

• You can leave a voice message in the personal message area of another extension, even if the extension has not been set to forward incoming calls to its personal message area, or even if no personal/common BV OGM has been recorded (Direct Message).  When a caller leaves a voice message using the Direct Message feature, the voice message is automatically linked to the caller information recorded in the corresponding call log.

• You can access the personal/common message area from an outside telephone by using a preprogrammed voice message access code. The code to enter differs depending on whether you are calling directly to an extension (that is forwarded to the extension's message area) or to the common message area, or you are calling with DISA.

Call Log

When viewing caller information, you can see whether the caller left a voice message. For more details, refer to "1.9.1 Calling with the Incoming Call Log".

Notes

• If you set the Voice Mail Integration feature, the BV feature will not function.

• When another extension user is recording or erasing a personal/common BV OGM, you cannot perform any operations using the BV feature. When another extension user or an outside caller is performing operations other than those mentioned above, you may not be able to use the BV feature. In this case, wait a few minutes and try again.

Recording, Playing, or Erasing Personal BV Outgoing Messages

To record

PT/SLT

2 3 17

C.Tone

Off-hook.

Enter 723. Enter 1.

Enter #.

An SLT user can enter "0" instead of "#".

Record a message.

A PT user can play back the message by pressing the AUTO DIAL/STORE button instead of going on-hook.

On-hook.

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To play back

PT/SLT

1.5 Before Leaving Your Desk

To erase

PT/SLT

2 37

Enter 723.

Enter 2.

2 3 07

Enter 723. Enter 0.

C.Tone C.Tone

Enter #.

the message.

An SLT user can enter "0" instead of "#".

Enter #.

An SLT user can enter "0" instead of "#".

On-hook.Off-hook. Confirm

C.Tone

On-hook.Off-hook.

• The AUTO DIAL/STORE button light shows the current status as follows:

Off: You are recording a message, or a message has finished playing. Red on: A message is playing.

• You can stop playback by pressing the AUTO DIAL/STORE button.

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Forwarding Your Calls to Built-in Voice Message

To set/cancel

PT/SLT

Cancel

All Calls

Busy/No Answer

7 2 5

Off-hook.

Enter #.

An SLT user can enter "0" instead of "#".

Press FWD/DND or enter 71.

C.Tone

On-hook.

Enter required number.

For "Cancel", go on-hook directly after entering "0#".

Enter 725.

• Setting this feature also cancels other types of Call Forwarding (FWD)/Do Not Disturb (DND).

Customising Your Phone

• 3.1.3 Customising the Buttons 

Create or edit an FWD/DND (Call Forwarding/Do Not Disturb).

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Leaving, Playing, or Erasing Voice Messages

To leave a voice mes sage in a user's personal message area

From an Outside Telephone/PT/SLT

desired phone no.

Off-hook.

Dial desired phone number to access personal message area.

Calls are forwarded to the personal message area if set to be forwarded.

To leave a voice mes sage in the common message area

Personal BV OGM &

C.Tone

Record a message.

1.5 Before Leaving Your Desk

On-hook.

From an Outside Telephone

desired phone no.

Off-hook.

Dial desired phone number to access common message area.

DISA calls are transferred to the common message area when a wrong number is dialled, or when a specified intercept timer expires.

Common BV OGM &

C.Tone

Record a message.

On-hook.

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1.5 Before Leaving Your Desk

To leave a voice message using Direct Message

PT/SLT

another

extension no.

Dial another extension number.

Off-hook.

C.Tone

2 5 17

Enter 725. Enter 1.

Record a message.

On-hook.

To view and play back a voice message in a voice message area

Display PT

When the Message/Ringer Lamp or MESSAGE button is lit (the Caller ID Indication—Personal/Common button will be lit, if assigned)

C.Tone

Press MESSAGE until the desired message is displayed.

Off-hook. Listen to the message.

Press MESSAGE.

Enter #.

An SLT user can enter "0" instead of "#".

Voice Message

To play back the message from

the beginning To go to the next message

To erase the message*

To go back to the previous message

Enter 1–3 or 9 while confirming the message or within 5 s of playback ending.

On-hook.

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To play back all voice messages in a v oice message area

PTPT/SLT

1.5 Before Leaving Your Desk

2 5 27

Off-hook.

Voice Message

Enter 725. Enter 2. Enter #.

An SLT user can enter "0" instead of "#".

To play back the message from

the beginning To go to the next message

To erase the message*

To go back to the previous message

Enter 1–3 or 9 while confirming the message or within 5 s of playback ending.

To erase all voice messages in a voice message area

PTPT/SLT

C.Tone

Listen to the messages.

The messages are played in the recorded order.

On-hook.

2 57

Enter 0.Enter 725. Enter #.

An SLT user can enter "0" instead of "#".

C.Tone

On-hook.Off-hook.

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1.5 Before Leaving Your Desk

To play back and/or erase voice messages from an outside telephone

From an Outside Telephone

desired

phone no.

Off-hook.

Dial desired phone number to access DISA or personal/common message area.

1 2

Voice Message

3 9

Enter 1–3 or 9 while confirming the message or within 5 s of playback ending.

•*1 To erase a voice message while listening to the message, enter "3". You will hear dial tone 3. Enter "3" again to erase the message. If you change your mind and decide not to erase the message, dial another number ("1", "2", or "9") or go on-hook while hearing dial tone 3.

•*

When you are calling from an outside telephone, after hearing dial tone 3 for 5 seconds, the next message is automatically played back. Y ou can dial any function number ("1", "2", "3", or "9") while confirming any message.

voice message

DISA OGM or Personal/Common BV OGM

For a directed call, that extension's voice message access code must be entered.

To play back the message from the beginning

To go to the next message To erase the message*

To go back to the previous message

access code

Enter voice message access code during DISA OGM or

personal/common BV OGM.

1*2

C.Tone

Listen to the messages.

The messages are played in the recorded order.

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1.5 Before Leaving Your Desk

• Callers cannot put a call on hold by pressing the TRANSFER or HOLD button while recording a voice message.

• If you enter a wrong voice message access code, when trying to play back voice messages from an outside telephone, the call will be disconnected after 10 seconds. When playback is complete, or you have no voice messages recorded, the call will be disconnected after 5 seconds.

• When you erase voice messages, the caller's information is erased simultaneously.

• The MESSAGE button light or Message/Ringer Lamp shows the current status of the voice message area as follows:

Off: No voice messages, or old voice messages only Red on: New voice messages

If your telephone has no MESSAGE button or Message/Ringer Lamp, you cannot tell by looking whether there are new voice messages.

• If a new voice message has been recorded, you will hear dial tone 4 when going off-hook. If no voice messages are recorded, you will hear a confirmation tone and then a dial tone.

Dial Tone 4

1 s

• When the remaining recording time for the PBX is less than 5 minutes or when 125 voice messages have been recorded, the display informs you that the voice message area is full, and you hear dial tone 5 when going off-hook. If the remaining recording time goes back to being 5 minutes or more, for example, when messages are erased, the display returns to the idle status display and you will hear dial tone 1 instead of dial tone 5 when going offhook.

Dial Tone 5

1 s

Customising Your Phone

• 3.1.3 Customising the Buttons

Create or edit a Message button, Caller ID Indication—Personal button, or Caller ID Indication—Common button.

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Page 82

1.6 Making/Answering a Paging Announcement

1.6.1 Paging

–Paging – Paging and then Transferring a Call

Paging

You can make a paging announcement to several people at once. Y our paging announcement can be heard through an external speaker and through the built-in speakers of proprietary telephones (PTs). An extension user can answer your paging announcement and establish an intercom call. There are 4 types of paging as shown below:

All Extensions: Paging through the built-in speakers of all PTs.

Group: Paging to a certain extension group through the built-in speakers of PTs.

External: Paging through an external speaker.

All Extensions & External: Paging through both the built-in speakers of all PTs and an external speaker.

PT/SLT

3 3 3 3

3 3 3

Off-hook.

Wait for an answer.

Talk.

• Only one person can use the Paging feature at a time. If someone is already using the Paging feature when you try to make a paging announcement, you will hear a busy tone.

Enter required number.

For "All Extensions & External", you can enter "339" instead of "33 ".

All Extensions

extension group no.

External All Extensions & External

Group

(1–8)

C.Tone (Optional for

"External" only)

Announce.

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Paging and then Transferring a Call

You can transfer a call after making a paging announcement.

PT/SLT

During a conversation

1.6 Making/Answering a Paging Announcement

Press TRANSFER or Recall/hookswitch.

The other party is placed on hold.

Wait for an answer.

• After you go on-hook, the party on hold can talk to the person who answers the page.

3 3 3 3

3 3 3

Talk.

All Extensions

extension

group no.

Enter required number.

For "All Extensions & External", you can enter "339" instead of "33 ".

External All Extensions & External

On-hook.

Group

(1–8)

C.Tone (Optional for

"External" only)

Announce.

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1.6 Making/Answering a Paging Announcement

1.6.2 Answering/Denying a Paging Announcement

You can answer a paging announcement from any extension. You can also set your proprietary telephone (PT) to not receive paging announcements.

To answer

PT/SLT

Off-hook.

Enter 43.

C.Tone

Talk.

To refuse/accept paging announcements (Paging Deny)

Refuse

7 3 4

Off-hook. On-hook.

• When an outside (CO) line call is paged and transferred, you can answer the call by pressing the correspondi ng CO button whose ind icato r is flashing slowly.

• The following are extensions that cannot receive paging announcements: — a PT that is ringing or busy — a PT in Paging Deny mode — a PT in Do Not Disturb (DND) mode

Enter 734.

Enter 1 to refuse or 0 to accept.

C.Tone

Enter #.

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1.7 Setting the Telephone According to Your Needs

1.7.1 Setting the Alarm (Timed Reminder)

You can set your telephone to ring at a set time, to remind you of a meeting, appointment, or as a wake-up call. The alarm can occur either one time or daily (every day until cancelled) at a preset time. When you go off-hook to answer, you hear a special dial tone (dial tone 3).

To set

PT/SLT

One time

hour/minute

Daily

Off-hook.

C.Tone

Enter #.

An SLT user can enter "0" instead of "#".

Enter 76.

On-hook.

Enter hour (01–12) and minute (00–59) and then 0 for AM or 1 for PM.

To cancel

PT/SLT

Off-hook. On-hook.

Enter 76. Enter 2. Enter #.

An SLT user can enter "0" instead of "#".

C.Tone

Enter 1 for one time or 2 for daily.

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1.7 Setting the Telephone According to Your Needs

To stop the alarm

PT/SLT

D.Tone 3

Pressing any button also stops

Off-hook.

the alarm.

To confirm

Display PT

Off-hook. On-hook.

Enter 76. Enter 3. Enter #.

• The alarm rings for 30 seconds.

• If you receive an incoming call during an alarm, the ringing for that call will start after the alarm stops ringing.

• If the telephone is off-hook at the time an alarm is scheduled to ring, the alarm will start after the telephone goes on-hook agai n.

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1.7 Setting the Telephone According to Your Needs

1.7.2 Refusing Incoming Calls (Do Not Disturb [DND])

You can set your telephone to prevent incoming calls from ringing at your telephone. This can be useful in situations where you do not want to be disturbed, for example during a meeting.

To set/cancel

PT/SLT

Set

Cancel

C.Tone

Off-hook.

Press FWD/DND or enter 71.

Enter 4 to set or 0 to cancel.

Enter #.

An SLT user can enter "0" instead of "#".

On-hook.

• The FWD/DND (Call Forwarding/Do Not Disturb) button light shows the current status as follows:

Off: Neither feature is set. Red on: DND mode Flashi ng r ed slowly: FWD mode

• If your extension has set this feature, calling extensions will hear a DND tone.

• If this feature is set, the FWD feature does not function.

• Extensions can override this feature and call extensions in DND mode (DND Override) if they are allowed to do so through system programming.

• Outside (CO) line calls can be received at your extension, but the telephone will not ring. The corresponding CO button will flash when an outside (CO) line call is received, and you can answer the call by pressing this button.

• Even if this feature is set, timed reminder alarms and hold recall tones (ring tones or alarm tones) will still ring.

Customising Your Phone

• 3.1.3 Customising the Buttons

Create or edit an FWD/DND (Call Forwarding/Do Not Disturb) button.

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1.7 Setting the Telephone According to Your Needs

1.7.3 Receiving Call Waiting

During a conversation, you can be informed of a waiting call by a tone through the built-in speaker of your proprietary telephone (PT) or the handset of your single line telephone (SLT) (Default: Disable). To change the call waiting tone using your PT, refer to "3.1.2 Changing Personal Settings Using Programming Mode". To answer a waiting call, refer to "1.4.4 Answering Call Waiting".

To set/cancel for outside (CO) line calls

PT/SLT

Set

3 17

Cancel

C.Tone

Off-hook. On-hook.

Enter 731.

Enter 1 to set or 0 to cancel.

Enter #.

An SLT user can enter "0" instead of "#".

To set/cancel for intercom/doorphone calls

PT/SLT

Set

Cancel

Enter 1 to set or 0 to cancel.

C.Tone

Enter #.

An SLT user can enter "0" instead of "#".

Off-hook.

3 27

Enter 732.

On-hook.

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1.7 Setting the Telephone According to Your Needs

1.7.4 Preventing Other People from Joining Your Conversation (Executive Busy Override Deny)

You can prevent other extension users from using the Executive Busy Override feature to join an ongoing call.

PT/SLT

Prevent

3 37

Allow

C.Tone

Off-hook. On-hook.

Enter 733.

Enter 0 to prevent or 1 to allow.

Enter #.

An SLT user can enter "0" instead of "#".

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1.7 Setting the Telephone According to Your Needs

1.7.5 Turning on the Background Music (BGM)

You can listen to background music (BGM) through your telephone speaker while on-hook. If your extension becomes busy (off-hook, making or receiving a call etc.), the music will stop. When you go back on-hook, the music starts again.

To set/cancel

While on-hook

Enter 1.

• Your PBX can be programmed not to play music when "1" is entered while on-hook. Ask your manager or dealer.

No SLT

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1.7 Setting the Telephone According to Your Needs

1.7.6 Protecting Your Line against Notification Tones (Data Line Security)

You can protect the line against audible notification tones, such as call waiting tones or hold alarm tones during a conversation. Set this feature if your extension has a data communication device such as a computer or fax machine connected, to ensure secure data transmission.

To set/cancel

PT/SLT

Set

3 07

Cancel

C.Tone

Off-hook. On-hook.

Enter 730.

Enter 1 to set or 0 to cancel.

Enter #.

An SLT user can enter "0" instead of "#".

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1.7 Setting the Telephone According to Your Needs

1.7.7 Checking the Time Service Mode

The PBX can be programmed to make and receive calls differently in day/night/ lunch modes. You can confirm the current time service mode (day, night, or lunch) on the display.

Display PT

While on-hook

Enter #.

The display shows the current mode for 3 s.

No SLT

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1.7 Setting the Telephone According to Your Needs

1.7.8 Clearing Features Set at Your Extension (Extension Feature Clear)

You can reset the settings of the following features on your extension to the default settings. This feature is also known as Station Feature Clear or Station Programme Clear.

Feature Value after Extension Feature Clear

Absent Message Off Automatic Callback Busy Off Background Music (BGM) Off Call Forwarding (FWD) Off Call Pickup Deny Allow Call Waiting Disable Data Line Security Off Do Not Disturb (DND) Off Executive Busy Override Deny Allow Hot Line The stored telephone numbers will be cleared. Log-in/Log-out Log-in Message Waiting All messages left by other extensions will be cleared. Paging Deny Allow Room Monitor Off Timed Reminder Cleared Voice Mail Integration Off

PT/SLT

Off-hook.

Enter 79.

Enter #.

An SLT user can enter "0" instead of "#".

C.Tone

On-hook.

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1.7 Setting the Telephone According to Your Needs

1.7.9 Monitoring a Room (Room Monitor)

Y ou can monitor a room through another proprietary telephone (PT), or monitor a door through a doorphone. The PT you want to monitor should be set in advance to allow monitoring.

To set

At the monitored telephone

3 57

Off-hook.

Enter 735.

To monitor

Press SP-PHONE.

Press

AUTO ANS/MUTE.

To monitor through a doorphone

Enter 1.

extension no.

Dial monitored extension number.

Room monitoring starts.

Enter #.

C.Tone

On-hook. Press AUTO ANS/

MUTE.

Press SP-PHONE.

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Press AUTO ANS/MUTE.

Enter 31.

doorphone no.

Dial monitored doorphone number (1–4).

Monitoring starts.

Page 95

To talk with a person in the monitored room

Talk.

Press AUTO ANS/MUTE or go off-hook.

To cancel a monitor

At the monitored telephone

1.7 Setting the Telephone According to Your Needs

Enter 0.

Off-hook.

3 57

Enter 735.

To stop a monitor temporarily while on-hook

At the monitored telephone

Press the AUTO ANS/MUTE button to start room monitoring again.

Press AUTO ANS/MUTE.

• You can monitor using a PT with an AUTO ANS/MUTE button or a single line telephone (SLT) with a MUTE button.

• The AUTO ANS/MUTE button light shows the current status as follows:

Off: Not set Flashing r ed: Set (Ready for monitoring)

Enter #.

C.Tone

On-hook.

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1.8 Using User-supplied Equipment

1.8.1 If a Doorphone/Door Opener is Connected

– Calling to and from a Doorphone (Doorphone Call) – Opening a Door (Door Open)

Calling to and from a Doorphone (Doorphone Call)

You can talk to a person at the door through the doorphone. The extensions that are permitted to be called when a visitor presses the Call button on a doorphone are determined through system programming.

To call from the doorphone

Doorphone

Press Call button (for 1 s).

Talk.

To answer a call from a doorphone

PT/SLT

Off-hook.

To call a doorphone

PT/SLT

3 1

doorphone no.

C.Tone

96 User Manual

Enter 31.

Dial doorphone number (1–4).

Talk.Off-hook.

Page 97

1.8 Using User-supplied Equipment

• If no one answers a doorphone call within a specified time period, ringing stops and the call is cancelled.

• Doorphones 1 and 2 (or doorphones 3 and 4) cannot be used at the same time. When one is in use, you cannot have a conversation with the other.

Opening a Door (Door Open)

You can unlock a door from your extension, if enabled through system programming.

From an enabled extension

PT/SLT

door opener no.

Dial door opener number (1–4).

Off-hook.

5 5

Enter 55.

From an extension that is on a call with a doorphone

PT/SLT

Enter 5 or press Recall/hookswitch and then enter 5.

• The door will stay open for a specified time period.

• T o keep the door ope n longer, enter "5" again using a Panasonic proprietary telephone (PT).

On-hook.

C.Tone

On-hook.

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1.8 Using User-supplied Equipment

1.8.2 If a Host PBX is Connected

– Accessing External Services (External Feature Access [EFA])

Accessing External Services (External Feature Access [EFA])

You can access special features such as Call Waiting offered by another PBX or a telephone company. This feature is only effective for outside (CO) line calls.

<Example> To hold the current call and then talk to the new party

PT SLT

During a conversation with an outside party During a conversation with an outside party

desired service

code

Press FLASH/RECALL.

Enter desired service code.

Press Recall/ hookswitch.

• Consult your dealer for the appropriate service codes.

Enter 6.

desired service

code

Enter desired service code.

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1.8 Using User-supplied Equipment

1.8.3 If a Voice Processing System is Connected

You or an outside party can access the Voice Processing System (VPS) from a telephone. – Forwarding Your Calls to a Voice Processing System (Voice Mail Integration) If your PBX has a Panasonic VPS connected using APT Integration, the following features are also

available: – Screening Calls (Live Call Screening [LCS]) – Recording a Conversation (2-way Record)

Forwarding Your Calls to a Voice Processing System (Voice Mail

Integration)

If you cannot answer calls, you can set them to be forwarded to your mailbox in a Panasonic VPS that supports either Inband (DTMF) Integration (e.g., KX-TVP series VPS) or APT Integration (e.g., KX-TVP50 series VPS). If your telephone has a MESSAGE button or Message/Ringer Lamp, the corresponding button or lamp turns on and lets you know you have messages. A single line telephone (SLT) user will hear dial tone 3 when going off-hook if there are any messages in his or her mailbox.

To set/cancel

PT/SLT

Off-hook.

Enter #.

An SLT user can enter "0" instead of "#".

Press FWD/DND or enter 71.

C.Tone

On-hook.

Cancel

All Calls

Busy/No Answer

Enter required number.

For "Cancel", go on-hook directly after entering "0#".

voice mail

extension no.

Dial voice mail extension number.

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1.8 Using User-supplied Equipment

• If your PBX has a Panasonic VPS connected using Inband (DTMF) integration, your PBX automatically sends a special signal to the Voice Mail port before connecting the caller. To enable this feature, it may be necessary to set the signal format required by your VPS before setting the Call Forwarding (FWD) destination to Voice Mail as follows:

– Setting A: only sends the extension number to the Voice Mail port. To set or cancel,

enter "91#" or "90#" respectively after pressing the FWD/DND button or entering "71".

– Setting B (default): sends "#6" followed by the extension number. "#6" is used by a

Panasonic KX-TVP series VPS to force the VPS port into voice mail service. To set or cancel, enter "92#" or "90#" respectively after pressing the FWD/DND button or entering "71". For more details, ask your manager or dealer.

To listen to messages

PT/SLT

Off-hook.

Press MESSAGE, dial voice mail extension number, or enter 784#.



voice mail

extension no.

444444

An SLT user can enter "7840" instead of "784#".

To transfer a call to a mailbox (APT Integration only)

During a conversation

(DSS)

(Voice Mail

Transfer)

Press Voice Mail Transfer.

Press DSS or dial desired extension number.

• If your VPS supports APT Integration, you can also transfer received outside (CO) line calls to a mailbox so that calling parties can leave messages. If you create a Voice Mail T ransf er button on your phone, you can transfer calls to a desired extension without having to enter the mailbox number (Voice Mail Transfer). The maximum recording time for caller messages depends on the VPS.

desired

extension no.



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