Palm Tungsten W User Manual

Palm

™

Tungsten™ W Handheld

Getting Started

© 2002 Palm, Inc. All rights reserved. HotSync, MultiMail, and the Palm logo are registered trademarks of Palm, Inc. The HotSync logo, Palm, Palm Powered, the T logo, Tungsten, the Tungsten logo, and VersaMail are trademarks of Palm, Inc. All other brand names are trademarks or registered trademarks of their respective owners.

Disclaimer and Limitation of Liability

Palm, Inc. assumes no responsibility for any damage or loss resulting from the use of this guide. Palm, Inc. assumes no responsibility for any loss or claims by third parties which may arise through the use of this software. Palm, Inc. assumes no responsibility for any damage or loss caused by deletion of data as a result of malfunction, dead battery, or repairs. Be sure to make backup copies of all important data on other media to protect against data loss.

Software Download Available

Palm™ Desktop software is supplied on a CD-ROM disc. Check

www.palm.com/support/tungstenw

software.

for updates and new versions of the

Exposure to radio frequency energy (SAR)

In order to comply with FCC radio frequency (RF) exposure guidelines, users must use a Palm™ brand body-worn accessory during body-worn operation. Use of accessories that are not provided by Palm or that were not tested for RF exposure compliance with this product may not comply with the FCC RF exposure safety guidelines and should not be used.

Maximum Specific Absorption Rate (SAR) value

This device has a maximum 0.41 W/kg per 10 grams based on EN50360 and EN50361 standards.

Electrical safety

This apparatus is intended for use when supplied with power from Motorola, p/n 163-1149 or Phihong, p/n PSA05R-050. Other usage will invalidate any approval given to this apparatus and may be dangerous.

Aircraft safety

Switch off your cellular telephone when in an aircraft. The use of cellular telephones in an aircraft may be dangerous to the operation of the aircraft, disrupt the cellular network and is illegal. Failure to observe this instruction may lead to suspension or denial of cellular telephone services to the offender, or legal action or both.

Explosive Atmosphere

• Users are advised not to use the equipment when at a refueling station.

• Users are reminded of the need to observe restrictions on the use of radio

equipment in fuel depots, chemical plants or where blasting operations are in progress.

Road Safety

It is advised that a hand-held microphone or telephone handset should not be used by the driver while the vehicle is moving, except in an emergency. Speak only into a fixed, neck slug or clipped-on microphone when it would not distract your attention from the road.

Non-Ionizing radiation

As with other mobile radio transmitting equipment, users are advised that for satisfactory operation of the equipment and for the safety of personnel, it is recommended that no part of the human body b e allowed to c ome too close to the antenna during the operation of the equipment.

Agency Compliance Information

Product regulatory and compliance information can be found in the Handbook file located on the product CD-ROM.

PN: 406-4934A-IE

Start here . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Follow guidelines for upgrading from another Palm™

handheld . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Understand how your wireless service works. . . . . . . . . . . . . . 2

Review the contents of your handheld package . . . . . . . . . . . . 2

Get to know your handheld . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Charge and set up your handheld. . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Step 1: Connect the adapter and charge your handheld . . . . . 4

Step 2: Set up your handheld . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Connect to the wireless network . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Step 3: Insert the SIM card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Step 4: Turn on the Mobile application . . . . . . . . . . . . . . . . . . . . 7

Step 5: Make a phone call from your handheld. . . . . . . . . . . . . 9

Install software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Step 6: Install software from the expansion card. . . . . . . . . . . 11

Step 7: Install Palm™ Desktop software. . . . . . . . . . . . . . . . . . 12

Step 8: Set up your handheld to access your e-mail . . . . . . . . 13

Learn more about your handheld . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Learn how to use the keyboard . . . . . . . . . . . . . . . . . . . . . . . . . 15

Learn how to use the navigator . . . . . . . . . . . . . . . . . . . . . . . . . 16

Enter and synchronize your information . . . . . . . . . . . . . . . . . 19

Read the Handbook . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Take the Quick Tour . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Use your handheld safely . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Upgrading from another Palm™ handheld . . . . . . . . . . . . . . . 23

Charging the handheld . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Turning on the handheld. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Establishing a wireless connection . . . . . . . . . . . . . . . . . . . . . . 25

Installing Palm™ Desktop software . . . . . . . . . . . . . . . . . . . . . 26

Contents

Performing HotSync operations . . . . . . . . . . . . . . . . . . . . . . . . 28

Using e-mail on your handheld. . . . . . . . . . . . . . . . . . . . . . . . . 30

Identifying incompatible third-party applications . . . . . . . . . 32

Start here

Palm™ Tungsten™ W Handheld Getting Started explains how to do the following:

Charge and set up your Tungsten™ W handheld

■

Turn on the Mobile application, connect to your wireless service,

■

and confirm the connection

Install software on your handheld and your desktop computer

■

Learn more about using your handheld

■

Solve problems that may arise during setup, installation, and

■

subsequent use of your handheld

For the latest troubleshooting information, updates, downloads, and other important information, go to

Follow guidelines for upgrading from another Palm™ handheld

If you are upgrading from another Palm™ handheld, please follow these important guidelines:

Read the important upgrade information on

■

support/tungstenw

from another Palm™ handheld” in “Troubleshooting,” at the end of this guide.

. Information is also available in “Upgrading

www.palm.com/support/tungstenw

www.palm.com/

Synchronize your old handheld with your computer so that the

■

information is up-to-date. We recommend that you then create a renamed backup copy of the Palm folder on your computer.

You must install the version of Palm™ Desktop software included

■

in this package. This version contains important applications that must be present for your handheld to operate correctly.

Do not use a Palm™ SD Backup Card to restore your backup data

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from your previous handheld. You must follow the procedure in “Step 7: Install Palm™ Desktop software.”

Windows:

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During the upgrade process, some applications and settings that are incompatible with your Tungsten W handheld are not transferred. For application information, see “Identifying incompatible third-party applications” in “Tro u b le s h ootin g. ” As

Start here

for the settings that are not transferred, you need to find them on your old handheld.

If you used either MultiMail® SE or MultiMail Deluxe on your old

■

Palm handheld, and if you plan to use your old handheld’s username on your Tungsten W handheld, the saved e-mail and account settings are upgraded automatically when you perform your first HotSync

operation in “Step 7: Install Palm™ Desktop

software.”

Mac:

■

You cannot use the same username on your new Tungsten W handheld as you used on your old handheld. When you install Palm Desktop software in Step 7, you must create a new username.

IMPORTANT

Tungsten W handheld before your first HotSync operation and (2) you upgraded using your username from your old Palm handheld, you must perform a hard reset on your Tungsten W handheld. Then, before you do anything else, perform a HotSync operation. See “Upgrading from another Palm™ handheld” in “Troubleshooting.”

If (1) you used the VersaMail™ application on your new

Understand how your wireless service works

Some of the steps that follow depend on choices you made in your contract with your wireless service provider. Read the wireless service provider’s documentation to understand your service contract.

You need answers to the following questions:

Is your contract with your wireless service provider for voice only,

■

data only (GSM and/or GPRS), or for both voice and data? To take full advantage of your Tungsten W handheld, you need both voice and data capability.

What are your usernames and passwords for your e-mail and

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voicemail accounts?

Review the contents of your handheld package

Your power adapter may be different from the one pictured below.

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If your handheld package does not contain a subscriber identity

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module (SIM) card, read the opening paragraphs of “Step 3: Insert the SIM card.”

Start here

For additional accessories, go to

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Tungsten W handheld Power adapterHotSync cradle

Expansion card (optional)*

*Whether an expansion card and SIM card are included in the Tungsten W handheld package depends on your wireless service provider.

www.palm.com/support/intl

SIM card (optional)*Hands-free headset

Tw o CD - R O M s:

Palm Desktop software

Software Essentials

Get to know your handheld

Voice j ack

Function key

Date Book

Address Book

5-way navigator

IR port

E-mail

Indicator light

Stylus

Keyboard

Powe r button/ backlight on & off

Expansion card slot

Home key

Wireless/Mobile on & off

Charge and set up your handheld

Step 1: Connect the adapter and charge your handheld

If you are upgrading from another Palm™ handheld and have a Palm cradle already connected, be aware that not all cradles are compatible with your new handheld. We recommend that you use the cradle included in the package with your handheld.

NOTE

Windows NT and 95, and systems without USB ports, require the Palm HotSync separately. A serial port is shown at right.

Plug the power adapter into an

outlet and the HotSync cradle.

NOTE

Your power adapter may connect to the cable of the cradle, not to the cradle itself.

Place your Tungsten™ W handheld into the cradle.

Cradle-Serial, SKU 10828U, sold

Check that the charging indicator light is solid green. This means your handheld is properly seated in the cradle and is being charged.

NOTE

If the indicator light did not go on, see “Charging the handheld,” in “Troubleshooting.”

Charge for a full two hours.

A minimum charge of one hour is enough to set up the handheld, but two hours is recommended.

Remove the plastic sheet protecting the screen.

Charging indicator light

When properly seated, there is a small gap between the front of the handheld and the cradle

Charge and set up your handheld

Step 2: Set up your handheld

After you charge your handheld, carefully remove it from the cradle.

To remove the handheld from the cradle:

Tilt the handheld forward, and then lift it up.

■

To set up your handheld:

Press the power button to turn on

Stylus

the handheld, and remove the stylus.

NOTE

If your handheld did not turn on, see “Turning on the handheld,” in “Troubleshooting.”

Complete the setup screens to calibrate the screen, select a

Powe r button

language, set the date and time, and so on. Use the stylus to complete the steps.

NOTE

Your handheld turns off automatically after one minute of inactivity. To return to the screen that was displayed when the handheld shut down, press the power button.

The setup screens are followed by the Quick Tour, which introduces important features of your handheld, and the Keyboard tutorial, which explains how to use the handheld keyboard.

Connect to the wireless network

Step 3: Insert the SIM card

With the subscriber identity module (SIM) card inserted, you can use your handheld’s wireless features, such as the mobile phone, SMS, web browser, and wireless e-mail. Without the SIM card, you can operate your handheld, but you cannot use the wireless features.

IMPORTANT

provided by a specific wireless service provider. Any other carrier network requires a different device configuration and is not supported by Palm.

This handheld is preconfigured to work with the SIM card

Most likely, the SIM card either is in your package or was handed to you by a representative of your wireless service provider. In some cases, however, the SIM card is already installed in your handheld. Open the access door and either verify the presence of the SIM card or insert it.

To insert the SIM card or verify its presence:

Turn off your handheld.

IMPORTANT

could damage the connector.

If you have the SIM card attached to its plastic holder, carefully detach the SIM card from the holder. (See “Review the contents of your handheld package” for an illustration of the SIM card detached from its plastic holder.)

Turning off the handheld prevents static discharge that

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