Pace ECO Manage User Manual

Data Sheet ECO Manage

Simplify the Delivery, Management, and Support of
Advanced Subscriber Services and Devices

ECO Manage simplies the delivery, management, and support of services such as pay TV,
high-speed Internet access, voice over IP, and connected home services. Based on Pace’s
industry-leading device and service management products, ECO Manage enables secure auto­provisioning, conguration, management, monitoring, upgrades, and support for more than 30
million devices around the world.

Pace debuted its device management platform in 2001 with the industry’s rst auto-conguration
server (ACS) for managing gateways and other devices. Pace’s device management platform is
now a mission-critical component that major service providers use for managing pay TV, triple­play services, and the connected home.

ECO Manage works with large, diverse populations of devices and the services that are
provisioned regularly on those devices. ECO Manage has a tested capacity of 60 million devices
for a single cluster. For one major service provider, ECO Manage currently manages more than
12 million devices while performing a high rate of management operations and transactions.

Deliver, manage, and support subscriber services

ECO Manage simplies previously complicated, manual, and expensive operations such as
provisioning, conguration, monitoring, upgrades, and support. ECO Manage automates these
operations using service denitions, workows, and its internal CPE WAN Management Protocol
(CWMP) device manager or device managers from third parties. ECO Manage captures complex
business logic that abstracts the complexity and variability of managing multiple device types,
management protocols, software, and service delivery systems.

Remotely manage subscriber devices with Pace, the
TR-069 experts

The internal CWMP manager relies on the Broadband Forum’s TR-069 standard for device
management and can manage devices from a wide range of hardware manufacturers. Pace
developed the Open Gateway Management Protocol (OGMP), the basis of TR-069, and is a
long-standing and leading contributor within the Broadband Forum and other industry standards
associations.

Maximize call center visibility to resolve subscriber
issues

By using ECO Assist alongside ECO Manage, customer service representatives (CSRs) can
interact with subscriber devices in real-time. CSRs can view details about the subscriber’s
network, upgrade device rmware, and run diagnostics to gather information and resolve issues.

In addition, Pace is the only ACS provider that operates a call center. Through the Pace call
center and hosting business, Pace receives valuable feedback and is able to observe CSRs
while leveraging industry best practices for service management and troubleshooting.

Highlights

Automates previously complicated, manual, and
expensive service management operations

Deployed worldwide by major service providers and
manages over 30 million devices

Tested capacity of 60 million managed devices per
service provider

Unmatched scalability, performance, and robustness

Manages Pace devices as well as devices from third­party vendors

Components

Assist

Manage

CWMP

manager

ECO Manage

An ECO platform product that simplies the
management and support of services and devices.

ECO Assist

An ECO application customer support uses to resolve
subscriber issues.

CWMP Manager

An ACS that provides TR-069 device management.

Adapters

Integration points for other element management
systems, such as Ericsson Mediaroom™.

Adapter Adapter

ECO Manage

Headend

Rapidly upgrade rmware for millions of
devices

With ECO Manage, operators can avoid problems caused by rmware
issues on deployed devices, as well subscriber calls to customer
service. Additionally, rapid device upgrade operations ensure all devices
in the eld are on the same version of rmware, which eliminates
variability in device behavior and subscriber experience.

With rmware scheduling, ECO Manage can upgrade rmware on an
entire device population quickly and efciently, with a demonstrated
capacity of 200,000 devices per hour using a single ECO Manage
cluster. Service providers can perform rmware upgrade campaigns
using exible rules on groups of devices and can congure upgrades to
terminate automatically. ECO Manage rmware upgrades are optimized
with congurable algorithms to ensure that more devices are upgraded
successfully during mass upgrades.

Integrate seamlessly with external
systems

Using its exible Northbound Interface (NBI), ECO Manage integrates
into existing service provider environments to interact with Operational
Support Systems (OSS) and Business Support Systems (BSS), such as
Customer Relationship Management (CRM), customer care, inventory
management, and provisioning systems. After they are integrated,
these external systems call ECO Manage to perform tasks that are part
of mission critical business operations, such as service provisioning.

Scale your deployment to meet your
needs

With incremental capacity, ECO Manage’s exible architecture scales
up to support the largest tier 1 service providers in the world and
scales down to support small local exchange carriers. ECO Manage is
also available as a hosted, managed service to reduce the total cost of
ownership.

ECO Manage

Gateway

Internet

EMSOSS/BSS

Set-Top Box

VoIP TA

For more information on ECO Manage or any other Pace product
please visit our website www.pace.com

Pace plc, Victoria Road, Saltaire BD18 3LF UK
Tel: [phone] Fax: [phone]
Pace Americas, 1764 Automation Parkway, San Jose, CA 95131
Tel: [phone] Fax: [phone]

Pace and are trade marks and/or registered trade marks of Pace plc.

ECOManage-0714-1

This specication is subject to change without notice