Before using this information and the product it supports, be sure to read the information in Appendix B,
“Notices” on page 139.
FirstEdition(2003)
This edition applies to version 1, release 10, modification 0 of IBM ViaVoice for Windows Pro USB Edition US/UK
English (program number 5724-C96) and to all subsequent releases and modifications until otherwise indicated in
new editions.
SSFT PART NUMBER: 50-G91A-10095
When you send information to IBM, you grant IBM a nonexclusive right to use or distribute the information in any
way it believes appropriate without incurring any obligation to you.
Changing the active vocabulary to improve
performance (UK English version only). . 108
Adding a user ...........109
Making a user name the current user . . . 109
Backing up and restoring user data ....110
Deleting a user name or voice model . . . 111
Setting dictation options.......111
Changing the appearance of the Correction
window .............113
Enabling command sets ........114
Setting Text-To-Speech options.....115
Adjusting recognition sensitivity .....116
Chapter 13. Creating macros .....117
Creating a dictation macro .......117
Creating a macro template .......119
Before you start .........119
Creating the template form......119
Creating navigation macros ......122
Always Active macro.......123
Application macro........123
Cross Program macro .......125
Creating ViaVoice Marks ......126
Importing and exporting ......127
Chapter 14. Getting help .......129
Information Central .........129
Getting context-sensitive help ......130
Question Button Help .......130
What’s This Help .........130
Printing help ...........130
Using Teach Me commands ......130
How do I troubleshoot a problem? ....131
Appendix A. Frequently used commands
in dictation...........133
Formatting and spacing ........133
Punctuation in dictation........133
Symbols and characters in dictation ....134
Symbols and characters in number mode135
Symbols and characters in spell mode . . . 136
Appendix B. Notices ........139
Trademarks ............140
Other attributions ..........141
Glossary ............143
Index.............145
Contentsv
viViaVoice for Windows Pro USB Edition
Welcome to ViaVoice
IBM ViaVoice will change the way you use your computer. You can now
dictate text and control your computer by voice.
Imagine yourself sitting at your computer, composing a letter to a friend. Say
"Dictate to SpeakPad". ViaVoice’s word processor opens, and you dictate the
letter using normal speech. You can do this with ViaVoice—you talk, it types!
The computer translates your words and phrases into actions that carry out
commands or create text. Imagine the simplicity of working at your computer
just by speaking. With ViaVoice, say goodbye to the drudgery of typing.
ViaVoice is probably not like any software you have ever used! To get the
most from ViaVoice and become a great user—even if you have already used
a speech-recognition product—we recommend that you go through this book
following these sign posts.
Install the software and set up your speech system. Start by
following the instructions in Chapter 1 to install ViaVoice and prepare
your sound system so that ViaVoice can understand you. You must set
up your speech system as described in Chapter 1 before you can
work satisfactorily with ViaVoice.
Get comfortable by practicing dictation. Having installed ViaVoice
and set up your speech system, you will then probably want to
practice dictating. Chapter 2 shows you how to dictate into SpeakPad.
We recommend that you practice with the material in this chapter, and
become comfortable speaking to SpeakPad, before exploring other
parts of ViaVoice.
Learn how to use the VoiceCenter. Once you are comfortable with
speaking to your computer, familiarize yourself with VoiceCenter, the
heart of your speech system. VoiceCenter controls your spoken
interactions with your computer. Chapter 3 describes the functions
available through VoiceCenter.
Once you have mastered the material in the first three chapters, explore the
other ViaVoice functions to become even more productive:
v Use SpeakPad, described in Chapter 4, to dictate your documents and
letters. A word of advice: make sure you’ve gone through Chapter 2,
mentioned above, before turning to this chapter.
®
v Do you prefer using Microsoft
Word? Chapter 5 gives you the complete
picture on dictating into Word 97, Word 2000, or Word 2002.
v Your dictation is not finished until you have corrected the recognition errors
in the text. Correcting these errors is one of the most important ways to
help ViaVoice learn what you say. Do not close your dictation sessions until
you have corrected them as described in Chapter 6.
v What do you want to do? You can see all the commands for controlling
your computer in the What Can I Say window, described in Chapter 8. If
you are primarily interested in dictating documents rather than speaking
commands, you can skip this chapter.
v If you are not comfortable with the mouse and keyboard, no problem! Issue
commands and control your computer by speaking. See Chapter 11 for
information on navigating by voice.
v Once you are comfortable with your system, personalize ViaVoice.
Chapter 12 describes the features for extending the usefulness of your
system and gives you suggestions for tailoring it for your needs.
v ViaVoice is loaded with information like online help and printable online
material. Chapter 14 describes all the information available at your
fingertips.
viiiViaVoice for Windows Pro USB Edition
US English and UK English are both described in this book
This book contains information on using ViaVoice in both UK English and US
English. You will select one of these languages to install on your computer.
Make sure you use the appropriate information in this book for the installed
language.
Keep in mind that these languages have many differences, and each language
version of ViaVoice is specifically tailored to understand what speakers of that
language will probably say. For example, if you are using US English and say
'analyze my voice' during a dictation, that is what you will see in your text.
However, the same words spoken for UK English will result in 'analyse my
voice'.
Other differences include the following:
v The words for some punctuation marks and symbols differ between the two
languages. In US English, the words "pound sign" result in "#"; in UK
English, the same words result in "£". The punctuation at the end of a
normal declarative sentence is "period" in US English and "full stop" in UK
English. See Appendix A, “Frequently used commands in dictation” on
page 133, where these differences are highlighted.
v Numbers and number formatting are handled differently between the two
languages. See “Dictating numbers in the US English version of ViaVoice”
on page 37 and “Dictating numbers in the UK English version of ViaVoice”
on page 37 for usage and examples.
v Folder names, window titles, program components and voice commands
are referred to using their US English names throughout this book. In the
UK English language version of ViaVoice some of these items appear in a
slightly different form, e.g.: VoiceCenter/VoiceCentre, Capitalize
this/Capitalise this, IBM ViaVoice/IBM ViaVoice UK English.
The text in this book uses the US English orthography. All pictures of
windows and panels are taken from the US English language version.
Welcome to ViaVoiceix
Conventions in this book
Please note the following textual and graphical conventions used in this book.
Commands and words that you say to
your computer are shown in bold within
double quotation marks.
Some multiple-word commands are shown
as joined words or hyphenated words.
Spelling a word is shown with a hyphen
separating each letter in the word.
The names of buttons, fields and check
boxes appear in bold.
A series of items that you click with the
mouse to start a function appear in bold
and are separated by angle brackets. In
this example, the first item to click is the
Start button, and the last is the function to
open VoiceCenter.
This symbol identifies information that is
particularly important.
In addition, navigation and some
commands are available only when
ViaVoice is installed on Windows 98
Second Edition, Windows Me, or Windows
XP Home and Professional Edition. This
symbol alerts you to information about
this limitation.
Say "Capitalize this".
Say "What Can I Say for Desktop".
NEWPARAGRAPH
NEWLINE
NO-SPACE
Dictate "r-e-c-o-g-n-i-t-i-o-n".
Click OK to accept the name in the UserName field.
Select Start > Programs > IBM ViaVoice >VoiceCenter.
Woodrow, the ViaVoice agent, points out a
helpful hint or tip.
xViaVoice for Windows Pro USB Edition
Chapter 1. Setting up your speech system
This chapter describes how to install ViaVoice on your computer and then set
up your sound system. You should allow 30–45 minutes to complete the
procedures in this chapter:
v Install ViaVoice from the CD-ROM that comes in your package.
v Set up your audio system. The User Wizard will assist you!
v Record a story and let ViaVoice create a model of your voice.
v Optionally, if you already have documents that reflect the style and words
(lexicon) that you plan to dictate, you can have ViaVoice analyze those
documents.
The computer on which you will set up your speech system should be in the location where
you plan to dictate. During setup, background noises should be like those you will hear
during future dictation sessions. If there is unusual background noise (for example, street
repairs being done outside an open window) or if you plan to dictate in a noisy location
which is now quiet, wait until the acoustics return to normal before setting up your speech
system.
First check the following points before installing this program.
1. Refer to the side of the box to ensure your computer meets the minimum
requirements for installing this program.
2. Ensure that the disk drive where you plan to install ViaVoice has not been
compressed with disk-compression utilities.
3. If you are installing on Windows NT, Windows 2000 or Windows XP, your
user ID must have administrator authority.
4. If you are installing ViaVoice over an existing IBM speech product or have
IBM speech products in more than one language, read the information in
the Readme file on the ViaVoice distribution CD before installing ViaVoice.
5. If you plan to use ViaVoice with a digital recorder, read the information in
the Readme file on the ViaVoice distribution CD before installing ViaVoice.
1. Insert the ViaVoice CD in your CD-ROM drive to start the installation
program. If it does not start automatically, do the following:
a. Click Start > Run from the Windows taskbar.
b. Type d:\setup (where d is your CD-ROM drive).
c. Click OK.
2. Follow the instructions on the screen.
During installation you will see the following windows. (This section does not
show all windows you will see.)
Language selection—Choose the language version you want to install and
click Next.
2ViaVoice for Windows Pro USB Edition
User Information—Type your name and company name, if appropriate. Click
Next when you have finished.
Chapter 1. Setting up your speech system3
Installation Options—Select the Installation Options. To clear an option, click
on the check mark in the box.
Select to install ViaVoice support for Microsoft Office. This option is only
available if you have Microsoft Office 97, Office 2000, or Office XP programs
installed on your computer. This option includes support for dictation into
Word and natural commands
1
for Word, Excel and Outlook®. If you choose
not to install this support now, you can install it later.
Adobe Acrobat Reader—If Adobe Acrobat Reader is not already installed on
your computer, you can select this option to have ViaVoice automatically start
the Adobe Acrobat Reader installation program. Adobe Acrobat Reader
enables you to view the ViaVoice Command Reference and this book.
Click Next when you have finished.
1. Natural commands are commands that use a flexible, natural speaking style like "Make the next paragraph bold"
and "Select from here to the top". More information can be found in Chapter 9, “Using natural commands” on
page 83.
4ViaVoice for Windows Pro USB Edition
Setup Complete—This window indicates that you have successfully installed
the software.
Chapter 1. Setting up your speech system5
Setting up your microphone and audio system
Woodrow appears if you placed VoiceCenter in your StartUp folder. If
Woodrow does not appear, start VoiceCenter by clicking Start > Programs >IBM ViaVoice VoiceCenter.
Woodrow gives you a short presentation. (To skip this presentation, right-click
on Woodrow and then select Hide.) Then, the Audio Setup Wizard starts to
help you set up the microphone and audio system so you can get started with
ViaVoice.
The name in the User Name field is probably the one you typed earlier. Leave
it as it is, or type a name by which you want ViaVoice to know you. As you
use ViaVoice, words you add and other enhancements you make go into your
personal speech files. These files are associated with your user name.
You can use any name that contains the letters a to z in both uppercase and
lowercase as well as numbers, but it must not contain typographic symbols
(like " or /).
If other people will use your speech system, add their user names later but
before they start ViaVoice for themselves. (“Adding a user” on page 109
describes how to do this.) People using your speech system must have their
own user names. 'Sharing' your user name with others will corrupt your
personal speech files and cause recognition problems.
For now, ignore the other three fields and click Next.
6ViaVoice for Windows Pro USB Edition
Audio Setup Wizard—This wizard presents several windows to help you set
up your microphone. We recommend that you use the microphone that comes
with ViaVoice until you are thoroughly comfortable with your speech system.
1. If you have not already done so, remove the microphone and its
equipment from the package:
v The microphone itself
v One or more plugs and USB adapters
2
v Warranty and other material from the manufacturer.
The Audio Setup Wizard will prompt you to identify the type of
microphone and components you have.
2. With the microphone on, complete all audio tests that the Audio Setup
Wizard presents to you.
At the window shown below, for example, click Start and then read aloud the
text inside the box. Speak the text clearly in your normal voice, pausing
naturally between phrases or after punctuation marks. (Imagine you are
speaking to someone for whom English is not the native language.) After you
have read the sentences, ViaVoice will display the quality of your audio.
Should ViaVoice find that the audio quality is poor, click Fixing Poor AudioQuality to learn how to take corrective action.
2. If you are using a USB microphone and do not have the USB port installed, the Windows program for adding this
new hardware begins. Follow the on-screen instructions to install the USB device driver. After installing the new
hardware and restarting your computer, run VoiceCenter and complete the Audio Setup Wizard.
Chapter 1. Setting up your speech system
7
During these tests, the Audio Setup Wizard might display information
windows or even start your Web browser to display a ViaVoice-related Web
page. Use the information proposed by the wizard to solve any difficulty you
might encounter during Audio Setup. ViaVoice needs these tests to becompleted successfully to set up your system properly.
If you have difficulty completing any test successfully in the Audio Setup
Wizard, see “Troubleshooting setup problems” on page 13.
Creating a voice model
You must give ViaVoice a sample of your voice so that it can understand you.
The User Wizard makes it easy for you to do this.
When you see this window, click Start, then read aloud the text in the box,
speaking in a normal style. As ViaVoice recognizes you, some text will become
gray. In the window below, the first sentence and all but the last word of the
next sentence have been recognized. If ViaVoice does not recognize what you
say, simply say the text again until it is grayed.
8ViaVoice for Windows Pro USB Edition
When you have finished reading this text aloud, ViaVoice displays the
Analyzing My Voice window. Here you can choose what to do next.
Record my voice
This is the recommended choice. Recording your voice requires about
10 to 30 minutes and significantly increases the recognition accuracy
of ViaVoice.
I prefer to do this later
If you select this option, the User Wizard presents the Analyze My
Documents panel. (See “Analyzing your documents” on page 12 for
details.) However, your speech recognition accuracy might not be
optimal. To improve your recognition accuracy you can relaunch the
User Wizard at any time by selecting Tools > Analyze My Voice from
the ViaVoice menu.
Chapter 1. Setting up your speech system9
Analyzing your voice
After selecting Record my voice and clicking Next, ViaVoice displays the
Choosing a Story window. Select the story that you want to read aloud for
analyzing your voice. If the story you want has two Parts, select Part 1 first.
Read the story aloud using your normal speaking voice.
When ViaVoice has enough recorded data, you will see the Story Finished
window. Click Analyze to have ViaVoice create your voice model. However, if
you have a strong regional accent, we recommend that you click ContinueReading so that you can record more sentences, giving ViaVoice more data for
analysis. Doing everything you can to give ViaVoice as much information
about your voice as possible is one of the best ways to ensure excellent
recognition accuracy.
10ViaVoice for Windows Pro USB Edition
You see this window after clicking Analyze.
Wait until ViaVoice has fully processed your recording before turning off your
computer or working with other processing-intensive programs.
Chapter 1. Setting up your speech system11
Analyzing your documents
You can get a head start on dictation by having ViaVoice analyze your
existing document files.
ViaVoice can analyze Word document files (DOC), Rich Text Format files
(RTF), text files (TXT) and HTML document files (HTM, HTML).
The User Wizard displays this window so that you can make these files
available for analysis:
When ViaVoice analyzes your files, it identifies words that are not in its base
vocabulary. You can then select which words you want added to your personalvocabulary. (Your personal vocabulary contains new words that ViaVoice finds
in your dictated documents.) ViaVoice also updates its information with your
personal writing style so that, when you dictate in that style, it will
understand you better.
For now, select the middle or bottom option, then click Next.
Once a voice model has been created, you can go on to the next chapter,
where you will begin dictating with SpeakPad, the speech-enabled word
processor in ViaVoice. We recommend that you start with SpeakPad, which is
easy to use.
12ViaVoice for Windows Pro USB Edition
Troubleshooting setup problems
Before you can obtain satisfactory results with ViaVoice, you must install the
ViaVoice software, set up your microphone and audio system properly and
create a model of your voice. The procedures for doing these successfully
were described above. If you are unable to solve a setup problem, look for it
in this section and carry out the suggested corrective action.
Unable to install ViaVoice
UYour computer must meet the hardware and software requirements
listed on the side panel of your ViaVoice package. Refer to your
computer’s documentation to ensure that the type and speed of your
processor are sufficient for ViaVoice. Also ensure that the drive on
which you want to install ViaVoice has sufficient free disk space.
UDuring software installation, you should completely and accurately
provide data at every window and click Next when prompted to do
so. In windows where the Next button was inactive, did you type
data or select with the mouse until the button became active and
clickable? Dismissing windows instead of continuing with Next,or
clicking a button to cancel or exit, prevents the installation program
from completing successfully.
UIf you are installing on Windows NT, Windows 2000 or Windows XP,
complete Audio Setup successfully. To do so, the microphone must be
plugged into your sound card or USB adapter and port correctly. The
Audio Setup Wizard shows you how to do these properly.
UYour sound card must be fully compliant with the specification on the
ViaVoicepackage,andthelatestdevicedriverforyoursoundcard
should be installed on your computer. Check the sound-card
informationatourWebsiteathttp://www.scansoft.com.com/viavoice,
andcontactyoursound-cardmanufacturertoobtainthelatestdevice
driver. If you have more than one sound card, there should be no
addressconflictbetweenthesoundcards.ViaVoicemustusethe
sound card to which you attach the microphone. You can see whether
a conflict exists by looking at Start > Settings > Control Panel >
System > Device Manager. (Windows XP: Click on Start > Control
Panel > Performance and Maintenance > System > Hardware >
Device Manager.) A sound card showing a yellow exclamation mark
has an address in conflict with another device on your computer.
Look in Windows help for instructions on resolving this conflict.
UUse the microphone supplied with ViaVoice. If you want to use a
Chapter 1. Setting up your speech system13
different microphone, it must be one listed at
http://www.scansoft.com.com/viavoice ontheInternet.Youcanalso
see a list of supported microphones during Audio Setup. When setting
up your microphone, select Other microphone as the type of
microphone you are using, then click the Other microphones button
to see the list of supported microphones.
UEnsure that no special effects are set in Windows. These settings,
which can prevent the sound card from working with ViaVoice, are
found in Advanced Settings in the Device Manager for your sound
card. Effects like full-duplex, 3-D sound and reverb should be turned
off when using ViaVoice.
UIs your computer set up to record sound? If you are unsure, test your
2. Try to record your voice and play it back with the Sound Recorder.
If you cannot hear your recording, contact your computer or
sound card manufacturer. If the Sound Recorder is working but
Audio Setup still fails, you might need to update the device driver
for your sound card.
The sound you hear should be free of hiss or other noise.
UMake sure that settings like volume control are set. Check boxes for
muting audio components in Windows should not be ticked. Search
for Windows Audio Settings in Windows help to see how to adjust
sound settings. Multiple mixers can cause problems.
Poor recognition
USpeak at a normal pace, not too fast, not too slowly. Don’t clip or slur
words, or elongate or exaggerate their pronunciation. Do not run
words together, but avoid overemphasizing them. At first you might
tend to speak quickly. Be patient and slow down a bit.
UMake sure you wear your microphone headset correctly and in the
same way each time you speak. The white dot next to the microphone
under the foam pad must face your mouth. Do not remove the foam
pad from the microphone when speaking; this pad acts as a
windshield. Do not position the microphone directly in front of your
mouth where it will capture breathing noises; instead, position it to
either side of your mouth, about 2 cm away from your mouth. When
speaking, do not change the position of the microphone boom or
touch the foam pad or boom. Do not allow the microphone to touch
your face or hair.
USay only the words shown to you for the tests. Should you talk to
14ViaVoice for Windows Pro USB Edition
someone while the microphone is on, ViaVoice will capture your
conversation and not recognize your words as part of the story.
Hesitation noises like 'um' or 'uh', coughing and 'slips of the tongue'
are picked up as words.
UIf a word can be pronounced more than one way—like 'thuh' and
'thee' for the word the—try both pronunciations.
UAre you actually saying all words correctly? For example, do not
misread this as the. Do not skip any words.
UIf you are speaking in a room with a lot of unusual background noise,
wait until the noise subsides before reading the story.
UAre you using the appropriate language version of ViaVoice? You can
verify this by selecting Start > Settings > Control Panel > ViaVoiceOptions. At the User tab in the Voice model field you will see either
'US English' or 'UK English'. If you find that you are using the wrong
language version, uninstall the program and install the correct
language version.
Chapter 1. Setting up your speech system15
16ViaVoice for Windows Pro USB Edition
Chapter 2. The magic of dictating with ViaVoice
Congratulations! You have successfully set up your speech system and are
now ready to practice dictation with SpeakPad, the speech-enabled word
processor in ViaVoice.
We should first establish a few guidelines to help you get started.
v If you have not used speech recognition before, relax! Talking to
your computer is fun and easy. Get a glass of water and follow
along with us in this chapter.
v ViaVoice understands when you speak clearly and in a normal,
natural manner. For some people, getting comfortable with speech
recognition takes time and practice. So, please be patient and try
not to be self-conscious! Talking to your computer is almost as
easy as talking on the telephone, and the more you use your
speech system, the more comfortable you’ll become.
v As you work through this chapter, consider everything you do as
practice—we sincerely want you to become a great ViaVoice user!
This is your chance to play with the technology and learn how to
make ViaVoice serve you.
v Work through the material in this chapter until you obtain
satisfactory results and feel comfortable speaking to your
computer.
1. If VoiceCenter is not on your screen, start it by clicking Start > Programs >
2. Click the ViaVoice menu button on the far left side of the VoiceCenter,
3. If you are using the US English version of ViaVoice, begin dictating the
The new ViaVoice has arrived EXCLAMATION POINT NEWPARAGRAPH
It contains many new features PERIOD NEWPARAGRAPH
Our new User Wizard makes it easy to get started PERIOD NEWPARAGRAPH
We hope you enjoy using the new ViaVoice PERIOD MICROPHONE-OFF
4. If you are using the UK English version of ViaVoice, begin dictating the
The new ViaVoice has arrived EXCLAMATION MARK NEWPARAGRAPH
IBM ViaVoice VoiceCenter.
then select Dictate To and click SpeakPad.
SpeakPad opens. The microphone button changes and turns green. Your
microphone is on, and SpeakPad is ready to recognize your speech.
following text. If you are using the UK English version, go to step 4.
Dictate this text by speaking clearly in your normal speaking voice:
Continue with step 5 on page 19.
following text. Dictate this text by speaking clearly in your normal
speaking voice:
It contains many new features FULLSTOP NEWPARAGRAPH
Our new User Wizard makes it easy to get started FULLSTOP NEWPARAGRAPH
We hope you enjoy using the new ViaVoice FULLSTOP MICROPHONE-OFF
18ViaVoice for Windows Pro USB Edition
5. The text appears in the SpeakPad window. It should look like this:
Congratulations, you have successfully dictated for the first time!
This being your first dictation, your text probably contains some recognition
errors. Your next step is to learn how to identify these errors, so please go to
the next section.
Chapter 2. The magic of dictating with ViaVoice19
Finding recognition errors
After dictating a paragraph or so of text, you should correct any recognition
errors you find in it. Recognition errors are words that ViaVoice understood in
error for the words you said. Several types of recognition errors can occur:
Type of errorExamplesCauses
A single word is
recognized as some
other word
A single word is
recognized as two or
more words
A word that you did not
say is inserted in the text
Two or more adjacent
words are recognized as
one word
A word is not capitalized
correctly
A command is
recognized as text
You said a, but ViaVoice
displayed the.
You said their, but ViaVoice
displayed there.
You said oversubscribed but got
over subside.
You said for branch staff but got
for a branch staff.
You said that this but got that’s.
You started a sentence with
Their but ViaVoice did not
capitalize it.
You said MICROPHONE OFF
but got the words microphoneoff.
v You didn’t say the word clearly.
v The word you said is not in ViaVoice’s
base vocabulary or your personal
vocabulary.
v The context of the word caused ViaVoice
to guess incorrectly.
v You paused between syllables in a word.
v You didn’t say the word clearly.
v The word is not in ViaVoice’s base
vocabulary or your personal vocabulary.
v The microphone picked up background
noise or breathing noises.
v You ran the words together or spoke them
too quickly.
v You slurred the pronunciation of the
words.
v ViaVoice guessed the wrong form of the
word.
v You did not pause before and after saying
the command.
v ViaVoice did not interpret your words as a
command.
Recognition errors happen. Saying words that ViaVoice does not know,
making slips of the tongue, and the occasional bad guess by ViaVoice lead to
errors. By correcting recognition errors, you teach ViaVoice more about the
words you use. The more it knows, the fewer errors ViaVoice will make.
Next you will correct the recognition errors in your practice dictation.
20ViaVoice for Windows Pro USB Edition
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