CCS Technical Documentation3 - Service Software & Service Concepts
Quick Guide for Phoenix Service SW Installation
Phoenix installation steps in brief
DCT-4 generation Test and Service Software is called “Phoenix”
These are the basic steps to install the Phoenix
•Install the Phoenix Service SW
•Install the Phoenix Data Package (product specific data & flash update package)
•Manage connection settings (depends on the tools you are using)
•Update FPS-8 SW (if you use FPS-8)
•Activate FPS-8
•Update JBV-1 Docking Station SW (only when needed)
The flash update files are delivered with then Phoenix Data Package so unless you want
to use certain version of this package, separate installation package is not needed anymore. If you want to use it, it should be installed after connection management, before
FPS-8 update.
Please refer to Technical Bulletins for more information concerning phone model
specific service tools and equipment setup.
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Phoenix Service SW
Before installation
•Check that a Dongle is attached to the parallel port of your computer.
•Download the installation package to your computer (e.g. C:\TEMP)
•Close all other programs
•Run the application file and follow instructions on the screen
•Administrator rights may be required to be able to install Phoenix depending on the
Operating System
•If the dongle driver is installed or updated, you need to reboot your PC before the
installation can continue.
•If uninstalling or rebooting is needed at any point, you will be prompted by the
Install Shield program.
If at any point during installation you get this message, Dongle is not found and installation can´t continue.
Startup
Possible reasons may be defective or too old PKD-1Dongle (five digit serial number Dongle when used with FPS-8 Prommer) or that the FLS-4S POS Flash Dongle is defective or
power to it is not supplied by external charger.
Check the COM /parallel ports used first! After correcting the problem Installation can be
restarted.
Run the application file to start installation.
When you choose “Next” the files needed for installation will be extracted. Kindly wait.
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If the setup files are already extracted (left in the file system from previous installation)
following dialog appears. Always click "Yes to All" to overwrite the existing setup files.
Dongle driver installation and version check
If there is no previously installed Dongle driver, installation will take place...
If the Dongle driver is installed and it is older than the latest supported version, the latest
version will be installed when you choose “Yes”. The latest version is always included in
the latest Phoenix installation package.
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Select "Yes..." to reboot the PC immediately and "No..." to reboot the PC manually.
Note that Phoenix doesn't work, if components are not registered
continue.
. Click "Finish" to
After the reboot components are registered and Phoenix is ready for use.
If reboot is not needed components are registered after copying them.
If restarting of your computer is not needed, click "Finish" to exit the setup.
Phoenix is now ready for use.
Now the installation of Phoenix Service SW is ready and it can be used after:
•Installing Phone model specific Phone Data Package for Phoenix
•Configuring the connections
•Updating the Flash Update Package files used with FPS-8* and FLS-4* tools
Update installation of Phoenix
If you already have the Phoenix Service SW installed on your computer, sooner or later
there will be need to update it when new versions are released.
Please note that very often the Phoenix Service SW and the Phone Specific Data Package
for Phoenix come in pairs, meaning that certain version of Phoenix can only be used with
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certain version of Data Package. Always use the latest available versions of both. Instructions can be found in phone model specific Technical Bulletins.
To update the Phoenix you need to take exactly the same steps as when installing it for
the first time.
•Download the installation package to your computer hard disk
•Close all other programs
•Run the application file (e.g. phoenix_service_sw::::::::::::::::.exe)
•Dongle driver version will be checked and if need be, updated
•After reboot installation starts automatically
•Newer version of Phoenix will be installed
When you update the Phoenix from old to new version (e.g. update from 3.83.005 to
3.83.005
5), the update will take place automatically without uninstallation
If you try update the Phoenix with the same version that you already have (e.g. 3.55 to
3.55) you are asked if you want to uninstall the version of Phoenix you have on your PC.
Answer “OK” to uninstall Phoenix, “Cancel” if you do not want to uninstall.
If you try to install an older version (e.g. downgrade from 3.83.005 to 3.83.005) installation will be interrupted.
Always follow the instructions on the screen
How to uninstall Phoenix
Uninstallation can be done manually from Windows Control Panel - Add / Remove Programs.
Choose “Phoenix Service Software” and click "Add/Remove".
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Data Package for Phoenix (Product Specific)
Before installation
Product Data Package contains all product specific data to make the Phoenix Service
Software and tools usable with a certain phone model.
It also includes the latest version of flash update package for FLS-4* and FPS-8*
•Check that the Dongle is attached to the parallel port of your computer.
•Install Phoenix Service SW
•Download the installation package to your computer (e.g. C:\TEMP)
•Close all other programs
•Run the application file and follow instructions on the screen
If you already have the Phoenix Service SW installed on your computer, sooner or later
there will be need to update it when new versions are released.
Please note that very often the Phoenix Service SW and the Phone Specific Data Package
for Phoenix come in pairs, meaning that certain version of Phoenix can only be used with
certain version of Data Package. Always use the latest available versions of both. Instructions can be found in phone model specific Technical Bulletins.
Installation of Phoenix data package (product specific)
Run the application file to start installation.
When you choose “Next” the files needed for installation will be extracted. Please wait…
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Choose “Finish” to complete installation.
You now have all phone model specific files installed in your Phoenix Service SW.
How to uninstall data package
Uninstallation can also be done manually from Windows Control Panel / Add / Remove
Programs/ “::::::::::: Phone Data Package”.
If you try to install the same version of Phoenix Data Package that you already have, you
are asked if you want to uninstall the version you have on your PC. Answer “OK” to uninstall, “Cancel” if you don’t want to uninstall. Older versions of data packages do not need
to be uninstalled.
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make sure that it is switched on and select “Scan Product”.
When the Product is found, Phoenix will load product support and when everything is
ready, name of the loaded product support module and its version will be shown on the
bottom of the screen.