Netgear Vuezone User Manual
VueZone System
User Manual
350 East Plumeria Drive
San Jose, CA 95134
USA
October 2012
202-11173-02
v1.0
VueZone System
Support
Thank you for choosing NETGEAR.
After installing your device, locate the serial number on the label of your product. You will need to reference this
serial number if you contact support. For product updates and web support, visit http://support.netgear.com.
Phone (US & Canada only): 1-888-NETGEAR.
Phone (Other Countries): Check the list of phone numbers at
http://support.netgear.com/general/contact/default.aspx.
NETGEAR recommends that you use only the official NETGEAR support resources.
Trademarks
NETGEAR, the NETGEAR logo, and Connect with Innovation are trademarks and/or registered trademarks of
NETGEAR, Inc. and/or its subsidiaries in the United States and/or other countries. Information is subject to change
without notice. © NETGEAR, Inc. All rights reserved.
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Contents
Chapter 1 Getting Started
Chapter 2 Quick Tour of my.VueZone.com
VueZone Network. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6
Package Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Base Station . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Camera. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Set Up Your VueZone System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Connect the Base Station. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Install Camera Batteries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Sync Cameras to the Base Station. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Install the Cameras. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Start Viewing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
VueZone Tabs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Camera. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Library. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Personalize Your VueZone System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Name Your VueZone Base Station . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Name Your Camera . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Chapter 3 Cameras Tab
Cameras Tab Views . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Icons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Control Bar Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20
Record Video . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Take a Snapshot . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Zoom . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Expand Video to Full Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Adjust Brightness Level . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Motion Detection Cameras. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Chapter 4 Library Tab
View Your Recordings and Snapshots. . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Download a Recording or Snapshot to Your Computer . . . . . . . . . . . . . . . 25
Lock or Unlock a Recording or Snapshot . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Share a Video or Snapshot Using Email . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Upload a Video to YouTube or a Snapshot to Flickr . . . . . . . . . . . . . . . . . 27
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VueZone System
Grid or List Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Chapter 5 Settings Tab
Personal Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Cameras. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Recording Format. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Motion Detection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Schedule a Recording . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Sharing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Base Stations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Software Updates. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
My Account Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Preferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Appendix A Notification of Compliance
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1. Getting Started
This chapter covers the following topics:
• VueZone Network
• Set Up Your VueZone System
• Install the Cameras
• Start Viewing
For more information about the topics covered in this manual, visit the Support website at
http://support.netgear.com.
Firmware updates with new features and bug fixes are made available from time to time. Some
products can regularly check for updates for download and install of new firmware, or you can
initiate a firmware download and install manually. If the features or behavior of your product do
not match what is described in this guide, you might need to update your firmware.
1
5
VueZone System
VueZone
VueZone Network
The base station connects to your network and uses the Internet connection to stream video
to your private VueZone account. You can use your smartphone or a computer to visit your
VueZone account to access your video.
During video streaming, several outbound ports
are used (ports 20000-20003) when viewing
from a browser. If your firewall blocks these outbound ports, you might need to adjust the
firewall settings for the network you are using to access the Internet for viewing.
Figure 1. VueZone system communication
Getting Started
6
VueZone System
Base Station
Cameras (2)
Power adapter
Ethernet cable
camera mounts (
4)
Wall-mounting
Batteries (4)
Installation guide
screws and anchors
Shell mounting armCameraScrewdriver Screws
Note: Some VueZone networks
do not include the camera shell
and it’s associated parts.
for shellshell
WARNING:
Package Contents
Your VueZone personal video network includes the following:
Figure 2. Package contents
Choking hazard with small parts. Keep out of reach of young
children.
Getting Started
7
VueZone System
Camera Sync button
Sync LED
Power LED
Internet LED
Reset
Ethernet
USB
Power connector
Status LED
Sync LED
Lens
Battery door/mount
On/Off switch
Camera bottom
Battery door latch
Base Station
The base station connects to your network and wirelessly communicates with the VueZone
cameras.
Figure 3. Base station, front view.
Camera
The VueZone cameras send video to the base station. You have to install the base station
first before you install the cameras
Figure 4. Some camera models look different than the camera shown.
.
Getting Started
8
VueZone System
Set Up Your VueZone System
Your network must be connect to the Internet before you install the VueZone base station.
Follow the steps in this section in the order in which they are presented.
Connect the Base Station
The base station needs to be connected to a network with an Internet connection.
To connect the base station to your network:
1 Con
2 Connect the power adapter to the base station and power outlet.
nect the Ethernet cable to the Ethernet port on the base station and a LAN port on
your router.
Figure 5. Connect the base station to your router and plug in the base station.
• T
he blue Power LED lights.
he blue Internet LED flashes if the base station can connect to the Internet. It might
• T
take up to 2 minutes before this LED starts flashing.
Tip: F
or help with troubleshooting, visit http://support.netgear.com for
answers and links to VueZone support.
Getting Started
9
VueZone System
Install Camera Batteries
Depending on the camera model, you need to install either one or two batteries. The camera
batteries are provided in the package.
To install camera batteries:
1 Slid
e the battery latch toward the camera back, and press down on the bottom of the
door to remove it.
sert the battery with then negative (-) end first. Be sure to follow the polarity indication on
2 In
the sticker inside the camera.
3 Snap the battery door back in place by inserting the top portion of the door first and clicking
the bottom portion into place.
Tip: Wait until you close the battery door before you turn on the camera
power for syncing with the VueZone base station.
Getting Started
10
VueZone System
Sync Cameras to the Base Station
Syncing the cameras establishes communication between the cameras and the base station.
To sync cameras to the base station:
1 On the base station, make sure that the Internet LED on front is flashing.
The flashing Internet LED shows communication with the Internet. If the LED does not
flash, visit
2 Place the camera within 12 inches (30.5 cm) of the base station.
3 Press and release the Sync button on the top of the base station.
The blue Sync LED on the base station lights for 45 seconds.
4 During this time, slide the camera On/Off switch to the on position (green dot showing).
The Sync LED on the front of the camera flashes for 5 seconds to confirm sync.
5 If the camera Sync LED did not flash within 45 seconds, power off the camera and try Steps
3 and 4 again.
6 Once synced, the camera can be viewed and positioned.
http://support.netgear.com to troubleshoot, or contact VueZone support.
Tip: For a motion detection camera, each time the power is turned on it takes
2 minutes for its motion sensor to warm up and begin operating.
To register your base station:
1 Locate your VGN number on the base station label.
2 Follow the quick install guide instructions.
3 Visit http://vuezone.com/register to register.
4 Follow the onscreen instructions.
Getting Started
11
VueZone System
Install the Cameras
Use the magnetic mounts provided in the package to install your cameras.
To install a camera:
1 Decide where you want to inst
2 If
you want to stick the mount directly to a surface, peel off the protective layer on the back
of the mounting ball.
3 Either stick the mount
and hang the mounting ball from the screw head.
4 Place the camera on the magne
5 V
iew the video through your http://my.vuezone.com account on your computer or
smartphone. You can adjust your camera position while viewing.
To use a smartphone you need to download and install an app.
to the surface you selected or install the mounting screw (included)
all the camera.
tic mount and aim it where you want video coverage.
Start Viewing
After you sync your cameras and register as described in the previous sections you can view
streaming video.
To view video from your cameras:
1 Log in to http://my.vuezone.com.
The cameras that have synced are shown on the Cameras tab.
2 Click
on the camera control bar to start viewing.
you do not see the control bar, mouse over the video player and it pops up.
3 If
You can also use your smartphone to view your camera with VueZone Mobile for iPhone and
Android. VueZone Mobile requires a subscription to the VueZone Premier or Elite service
plans. Visit www.vuezone.com/mobile for details.
Getting Started
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2. Quick Tour of my.VueZone.com
This chapter covers the following topics:
• VueZone Tabs
• Personalize Your VueZone System
2
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