Netgear UTM9S, UTM25, UTM5, UTM10, UTM50 Reference Guide

ProSecure Unified Threat

Management (UTM)

Appliance

Reference Manual

350 East Plumeria Drive

San Jose, CA 95134

USA

September 2011 202-10780-01 1.0

ProSecure Unified Threat Management (UTM) Appliance

© 2009–2011 NETGEAR, Inc. All rights reserved.

No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language in any form or by any means without the written permission of NETGEAR, Inc.

Technical Support

Thank you for choosing NETGEAR. To register your product, get the latest product updates, get support online, or for more information about the topics covered in this manual, visit the Support website at visit us at http://support.netgear.com.

Phone (US & Canada only): 1-888-NETGEAR

Phone (Other Countries): Check the list of phone numbers at http://support.netgear.com/app/answers/detail/a_id/984.

Product Updates

Product updates are available on the NETGEAR website at http://prosecure.netgear.com or http://kb.netgear.com/app/home.

ProSecure Forum

Go to http://prosecure.netgear.com/community/forum.php for information about the ProSecure forum and to become part of the ProSecure community.

Trademarks

NETGEAR, the NETGEAR logo, ReadyNAS, ProSafe, ProSecure, Smart Wizard, Auto Uplink, X-RAID2, and NeoTV are trademarks or registered trademarks of NETGEAR, Inc. Microsoft, Windows, Windows NT, and Vista are registered trademarks of Microsoft Corporation. Other brand and product names are registered trademarks or trademarks of their respective holders.

Statement of Conditions

To improve internal design, operational function, and/or reliability, NETGEAR reserves the right to make changes to the products described in this document without notice. NETGEAR does not assume any liability that may occur due to the use, or application of, the product(s) or circuit layout(s) described herein.

Revision History

Publication	Version	Publish Date	Comments
Part Number
202-10780-01	1.0	September 2011	• Addition of the UTM9S with the following major new features:
			- xDSL module (see Chapter 1, Introduction and Chapter 3,
			Manually Configuring Internet and WAN Settings)
			- Wireless module (see Chapter 1, Introduction and
			Appendix B, Wireless Module for the UTM9S)
			- ReadyNAS integration, quarantine options, and quarantine
			logs (see Connect to a ReadyNAS and Configure
			Quarantine Settings (UTM9S Only), Query the Quarantine
			Logs (UTM9S Only), and Appendix D, ReadyNAS
			Integration
			- PPTP server (see Configure the PPTP Server (UTM9S
			Only))
			- L2TP server (see Configure the L2TP Server (UTM9S
			Only))
			• Update of the VPN client sections with the new VPN client (see
			Chapter 7, Virtual Private Networking Using IPSec Connections)

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ProSecure Unified Threat Management (UTM) Appliance

202-10674-02	1.0	March 2011	• Addition of the UTM150.
			• Removal of platform-specific chapters and sections because the
			UTM5, UTM10, and UTM25 now support the same web
			management interface menu layout that was already supported
			on the UTM50. The major changes for the UTM5, UTM10, and
			UTM25 are documented in Chapter 3, Manually Configuring
			Internet and WAN Settings, and in the following sections:
			- Set Web Access Exception Rules
			- Configure Authentication Domains, Groups, and Users
			• Added new features (for all UTM models). The major new
			features are documented in the following sections:
			- Electronic Licensing
			- VLAN Rules
			- Create Service Groups
			- Create IP Groups
			- Manage Digital Certificates for HTTPS Scans
			- Update the Firmware
			- View, Schedule, and Generate Reports
202-10674-01	1.0	September 2010	• Addition of the UTM50 and UTM50-specific chapters and
			sections.
			• Revision of DMZ WAN and LAN DMZ default policies.
202-10482-03	1.0	May 2010	• Applied numerous nontechnical edits.
			• Added the Requirements for Entering IP Addresses section.
			• Added a note about the processing of normal email traffic in the
			Configure Distributed Spam Analysis section.
			• Updated the NTP section.
202-10482-02	1.0	January 2010	Updated the web management interface screens, made the
			manual platform-independent, added a model comparison table,
			and removed performance specifications (see marketing
			documentation for such specifications).
202-10482-01	1.0	September 2009	Initial publication of this reference manual.

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Contents

Chapter 1 Introduction

What Is the ProSecure Unified Threat Management (UTM) Appliance? . . 13 Key Features and Capabilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Multiple WAN Port Models for Increased Reliability or

Outbound Load Balancing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 Wireless Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 DSL Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 Advanced VPN Support for Both IPSec and SSL. . . . . . . . . . . . . . . . . . 16 A Powerful, True Firewall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 Stream Scanning for Content Filtering . . . . . . . . . . . . . . . . . . . . . . . . . . 16 Security Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 Autosensing Ethernet Connections with Auto Uplink . . . . . . . . . . . . . . . 17 Extensive Protocol Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 Easy Installation and Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 Maintenance and Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 Model Comparison . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Service Registration Card with License Keys. . . . . . . . . . . . . . . . . . . . . . . 20 Package Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 Hardware Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 Front Panel UTM5 and UTM10 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 Front Panel UTM25 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 Front Panel UTM50 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24 Front Panel UTM150 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24 Front Panel UTM9S and Modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 LED Descriptions, UTM5, UTM10, UTM25, UTM50, and UTM150 . . . . 27 LED Descriptions, UTM9S and Modules . . . . . . . . . . . . . . . . . . . . . . . . 28 Rear Panel UTM5, UTM10, and UTM25 . . . . . . . . . . . . . . . . . . . . . . . . 30 Rear Panel UTM50 and UTM150 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 Rear Panel UTM9S . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 Bottom Panels with Product Labels . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32 Choose a Location for the UTM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35 Use the Rack-Mounting Kit. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Chapter 2 Using the Setup Wizard to Provision the UTM in Your Network

Steps for Initial Connection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37 Qualified Web Browsers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38 Requirements for Entering IP Addresses . . . . . . . . . . . . . . . . . . . . . . . . 38 Log In to the UTM. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

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ProSecure Unified Threat Management (UTM) Appliance

Web Management Interface Menu Layout . . . . . . . . . . . . . . . . . . . . . . .40 Use the Setup Wizard to Perform the Initial Configuration . . . . . . . . . . . . .42 Setup Wizard Step 1 of 10: LAN Settings. . . . . . . . . . . . . . . . . . . . . . . .43 Setup Wizard Step 2 of 10: WAN Settings . . . . . . . . . . . . . . . . . . . . . . .46 Setup Wizard Step 3 of 10: System Date and Time . . . . . . . . . . . . . . . .49 Setup Wizard Step 4 of 10: Services . . . . . . . . . . . . . . . . . . . . . . . . . . .51 Setup Wizard Step 5 of 10: Email Security. . . . . . . . . . . . . . . . . . . . . . .53 Setup Wizard Step 6 of 10: Web Security . . . . . . . . . . . . . . . . . . . . . . .55 Setup Wizard Step 7 of 10: Web Categories to Be Blocked. . . . . . . . . .57 Setup Wizard Step 8 of 10: Email Notification . . . . . . . . . . . . . . . . . . . .59 Setup Wizard Step 9 of 10: Signatures & Engine. . . . . . . . . . . . . . . . . .60 Setup Wizard Step 10 of 10: Saving the Configuration . . . . . . . . . . . . .61 Verify Correct Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .61 Test Connectivity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .62 Test HTTP Scanning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .62 Register the UTM with NETGEAR . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .62 Electronic Licensing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .64 What to Do Next . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .64

Chapter 3 Manually Configuring Internet and WAN Settings

Internet and WAN Configuration Tasks . . . . . . . . . . . . . . . . . . . . . . . . . . .67 Automatically Detecting and Connecting the Internet Connections . . . . . .67 Set the UTM’s MAC Address . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .71 Manually Configure the Internet Connection . . . . . . . . . . . . . . . . . . . . . . .71 Configure the WAN Mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .75 Configure Network Address Translation (All Models) . . . . . . . . . . . . . . .77 Configure Classical Routing (All Models) . . . . . . . . . . . . . . . . . . . . . . . .77

Configure Auto-Rollover Mode and the Failure Detection

Method (Multiple WAN Port Models) . . . . . . . . . . . . . . . . . . . . . . . . . . .78 Configure Load Balancing and Optional Protocol Binding . . . . . . . . . . .81 Configure Secondary WAN Addresses . . . . . . . . . . . . . . . . . . . . . . . . . . .85 Configure Dynamic DNS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .87 Configure Advanced WAN Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .90 Additional WAN-Related Configuration Tasks . . . . . . . . . . . . . . . . . . . .92

Chapter 4 LAN Configuration

Manage Virtual LANs and DHCP Options . . . . . . . . . . . . . . . . . . . . . . . . .93 Port-Based VLANs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .94 Assign and Manage VLAN Profiles. . . . . . . . . . . . . . . . . . . . . . . . . . . . .95 VLAN DHCP Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .96 Configure a VLAN Profile . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .98 Configure VLAN MAC Addresses and Advanced LAN Settings. . . . . .103

Configure Multihome LAN IPs on the Default VLAN . . . . . . . . . . . . . . . .104 Manage Groups and Hosts (LAN Groups) . . . . . . . . . . . . . . . . . . . . . . . .106 Manage the Network Database . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .107 Change Group Names in the Network Database . . . . . . . . . . . . . . . . .110 Set Up Address Reservation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .111

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ProSecure Unified Threat Management (UTM) Appliance

Configure and Enable the DMZ Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112

Manage Routing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115

Configure Static Routes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116

Configure Routing Information Protocol . . . . . . . . . . . . . . . . . . . . . . . . 118

Static Route Example. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120

Chapter 5 Firewall Protection

About Firewall Protection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121 Administrator Tips. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122 Use Rules to Block or Allow Specific Kinds of Traffic. . . . . . . . . . . . . . . . 122 Service-Based Rules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123 Order of Precedence for Rules. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130 Set LAN WAN Rules. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130 Set DMZ WAN Rules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133 Set LAN DMZ Rules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136 Inbound Rule Examples . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139 Outbound Rule Example . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143 Configure Other Firewall Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144 VLAN Rules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144 Attack Checks, VPN Pass-through, and Multicast Pass-through . . . . . 146 Set Session Limits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150 Manage the Application Level Gateway for SIP Sessions . . . . . . . . . . 151 Create Services, QoS Profiles, and Bandwidth Profiles. . . . . . . . . . . . . . 152 Add Customized Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 152 Create Service Groups. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 154 Create IP Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 156 Create Quality of Service Profiles. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158 Create Bandwidth Profiles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 160 Set a Schedule to Block or Allow Specific Traffic. . . . . . . . . . . . . . . . . . . 163 Enable Source MAC Filtering . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164 Set Up IP/MAC Bindings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 166 Configure Port Triggering . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 168 Configure Universal Plug and Play. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171 Use the Intrusion Prevention System . . . . . . . . . . . . . . . . . . . . . . . . . . . . 172

Chapter 6 Content Filtering and Optimizing Scans

About Content Filtering and Scans. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 175

Default Email and Web Scan Settings . . . . . . . . . . . . . . . . . . . . . . . . . 176

Configure Email Protection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 178

Customize Email Protocol Scan Settings . . . . . . . . . . . . . . . . . . . . . . . 178

Customize Email Antivirus and Notification Settings . . . . . . . . . . . . . . 179

Email Content Filtering . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 183

Protect Against Email Spam. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 186

Configure Web and Services Protection . . . . . . . . . . . . . . . . . . . . . . . . . 194

Customize Web Protocol Scan Settings and

Services (Web Applications). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 194

Configure Web Malware Scans . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 197

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Configure Web Content Filtering . . . . . . . . . . . . . . . . . . . . . . . . . . . . .199 Configure Web URL Filtering . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .206 HTTPS Scan Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .209 Manage Digital Certificates for HTTPS Scans . . . . . . . . . . . . . . . . . . .213 Specify Trusted Hosts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .218 Configure FTP Scans . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .219

Set Web Access Exception Rules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .221 Create Custom Groups for Web Access Exceptions . . . . . . . . . . . . . .228 Create Custom Categories for Web Access Exceptions . . . . . . . . . . .231 Set Scanning Exclusions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .235

Chapter 7 Virtual Private Networking

Using IPSec Connections

Considerations for Dual WAN Port Systems

(Multiple WAN Port Models Only). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .237 Use the IPSec VPN Wizard for Client and Gateway Configurations . . . .239 Create Gateway-to-Gateway VPN Tunnels with the Wizard . . . . . . . .239 Create a Client-to-Gateway VPN Tunnel . . . . . . . . . . . . . . . . . . . . . . .243 Test the Connection and View Connection and Status Information . . . . .258 Test the NETGEAR VPN Client Connection. . . . . . . . . . . . . . . . . . . . .258 NETGEAR VPN Client Status and Log Information . . . . . . . . . . . . . . .260 View the UTM IPSec VPN Connection Status . . . . . . . . . . . . . . . . . . .260 View the UTM IPSec VPN Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .261 Manage IPSec VPN Policies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .262 Manage IKE Policies. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .262 Manage VPN Policies. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .269 Configure Extended Authentication (XAUTH) . . . . . . . . . . . . . . . . . . . . .277 Configure XAUTH for VPN Clients . . . . . . . . . . . . . . . . . . . . . . . . . . . .277 User Database Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .278 RADIUS Client Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .279 Assign IP Addresses to Remote Users (Mode Config). . . . . . . . . . . . . . .281 Mode Config Operation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .281 Configure Mode Config Operation on the UTM . . . . . . . . . . . . . . . . . .281 Configure the ProSafe VPN Client for Mode Config Operation . . . . . .288 Test the Mode Config Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . .295 Modify or Delete a Mode Config Record. . . . . . . . . . . . . . . . . . . . . . . .296 Configure Keep-Alives and Dead Peer Detection . . . . . . . . . . . . . . . . . .297 Configure Keep-Alives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .297 Configure Dead Peer Detection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .298 Configure NetBIOS Bridging with IPSec VPN . . . . . . . . . . . . . . . . . . . . .299 Configure the PPTP Server (UTM9S Only) . . . . . . . . . . . . . . . . . . . . . . .300 View the Active PPTP Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .302 Configure the L2TP Server (UTM9S Only). . . . . . . . . . . . . . . . . . . . . . . .303 View the Active L2TP Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .304

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Chapter 8 Virtual Private Networking

Using SSL Connections

SSL VPN Portal Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 306 Use the SSL VPN Wizard for Client Configurations . . . . . . . . . . . . . . . . . 307 SSL VPN Wizard Step 1 of 6 (Portal Settings) . . . . . . . . . . . . . . . . . . . 308 SSL VPN Wizard Step 2 of 6 (Domain Settings) . . . . . . . . . . . . . . . . . 310 SSL VPN Wizard Step 3 of 6 (User Settings). . . . . . . . . . . . . . . . . . . . 314 SSL VPN Wizard Step 4 of 6 (Client Addresses and Routes) . . . . . . . 316 SSL VPN Wizard Step 5 of 6 (Port Forwarding). . . . . . . . . . . . . . . . . . 317 SSL VPN Wizard Step 6 of 6 (Verify and Save Your Settings) . . . . . . 319 Access the New SSL Portal Login Screen . . . . . . . . . . . . . . . . . . . . . . 320 View the UTM SSL VPN Connection Status . . . . . . . . . . . . . . . . . . . . 322 View the UTM SSL VPN Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 322 Manually Configure and Edit SSL Connections . . . . . . . . . . . . . . . . . . . . 323 Create the Portal Layout. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 324 Configure Domains, Groups, and Users. . . . . . . . . . . . . . . . . . . . . . . . 328 Configure Applications for Port Forwarding . . . . . . . . . . . . . . . . . . . . . 328 Configure the SSL VPN Client . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 331 Use Network Resource Objects to Simplify Policies . . . . . . . . . . . . . . 334 Configure User, Group, and Global Policies. . . . . . . . . . . . . . . . . . . . . 336

Chapter 9 Managing Users, Authentication, and VPN Certificates

Authentication Process and Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . 343 Configure Authentication Domains, Groups, and Users. . . . . . . . . . . . . . 345 Login Portals. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 345 Active Directories and LDAP Configurations . . . . . . . . . . . . . . . . . . . . 349 Configure Domains. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 353 Configure Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 359 Configure User Accounts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 362 Set User Login Policies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 365 Change Passwords and Other User Settings. . . . . . . . . . . . . . . . . . . . 369 DC Agent . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 370 Configure RADIUS VLANs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 376 Configure Global User Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 377 View and Log Out Active Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 378 Manage Digital Certificates for VPN Connections . . . . . . . . . . . . . . . . . . 381 VPN Certificates Screen. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 382 Manage CA Certificates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 382 Manage Self-Signed Certificates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 384 Manage the Certificate Revocation List . . . . . . . . . . . . . . . . . . . . . . . . 388

Chapter 10 Network and System Management

Performance Management. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 389

Bandwidth Capacity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 389

Features That Reduce Traffic. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 390

Features That Increase Traffic . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 393

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ProSecure Unified Threat Management (UTM) Appliance

Use QoS and Bandwidth Assignments to Shift the Traffic Mix . . . . . . .396 Monitoring Tools for Traffic Management. . . . . . . . . . . . . . . . . . . . . . .396 System Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .397 Change Passwords and Administrator and Guest Settings . . . . . . . . .397 Configure Remote Management Access . . . . . . . . . . . . . . . . . . . . . . .399 Use a Simple Network Management Protocol Manager. . . . . . . . . . . .401 Manage the Configuration File . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .403 Update the Firmware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .405 Update the Scan Signatures and Scan Engine Firmware . . . . . . . . . .410 Configure Date and Time Service. . . . . . . . . . . . . . . . . . . . . . . . . . . . .412

Connect to a ReadyNAS and Configure Quarantine

Settings (UTM9S Only). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .414 Log Storage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .414 Connect to a ReadyNAS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .415 Configure the Quarantine Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . .416

Chapter 11 Monitoring System Access and Performance

Enable the WAN Traffic Meter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .419 Configure Logging, Alerts, and Event Notifications . . . . . . . . . . . . . . . . .422 Configure the Email Notification Server . . . . . . . . . . . . . . . . . . . . . . . .422 Configure and Activate System, Email, and Syslog Logs. . . . . . . . . . .423 How to Send Syslogs over a VPN Tunnel between Sites. . . . . . . . . . .427 Configure and Activate Update Failure and Attack Alerts. . . . . . . . . . .429 Configure and Activate Firewall Logs . . . . . . . . . . . . . . . . . . . . . . . . . .432 Monitor Real-Time Traffic, Security, and Statistics. . . . . . . . . . . . . . . . . .433 View Status Screens . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .439 View the System Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .439 View the Active VPN Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .451 View the VPN Tunnel Connection Status . . . . . . . . . . . . . . . . . . . . . . .452 View the PPTP and L2TP Server Status (UTM9S Only) . . . . . . . . . . .453 View the Port Triggering Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .454 View the WAN Ports Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .456 View Attached Devices and the DHCP Log . . . . . . . . . . . . . . . . . . . . .457 Query the Logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .460 Query and Download Logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .461 Example: Use the Logs to Identify Infected Clients . . . . . . . . . . . . . . .466 Log Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .466 Query the Quarantine Logs (UTM9S Only) . . . . . . . . . . . . . . . . . . . . . . .467 Query the Quarantined Logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .467 View and Manage the Quarantined Spam Table . . . . . . . . . . . . . . . . .470 View and Manage the Quarantined Infected Files Table . . . . . . . . . . .471 Spam Reports for End Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .472 View, Schedule, and Generate Reports . . . . . . . . . . . . . . . . . . . . . . . . . .473 Report Filtering Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .474 Use Report Templates and View Reports Onscreen . . . . . . . . . . . . . .476 Schedule, Email, and Manage Reports . . . . . . . . . . . . . . . . . . . . . . . .480 Use Diagnostics Utilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .482

Use the Network Diagnostic Tools

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ProSecure Unified Threat Management (UTM) Appliance

(All UTM Models Except the UTM9S). . . . . . . . . . . . . . . . . . . . . . . . . . 483 Use the Network Diagnostic Tools (UTM9S) . . . . . . . . . . . . . . . . . . . . 484 Use the Real-Time Traffic Diagnostics Tool

(All UTM Models Except the UTM9S). . . . . . . . . . . . . . . . . . . . . . . . . . 486 Use the Real-Time Traffic Diagnostics Tool (UTM9S) . . . . . . . . . . . . . 487 Gather Important Log Information and Generate a

Network Statistics Report (All Models) . . . . . . . . . . . . . . . . . . . . . . . . . 488

Chapter 12 Troubleshooting and Using Online Support

Basic Functioning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 492 Power LED Not On . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 492 Test LED Never Turns Off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 492 LAN or WAN Port LEDs Not On . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 493 Troubleshoot the Web Management Interface . . . . . . . . . . . . . . . . . . . . . 493 When You Enter a URL or IP Address, a Time-Out Error Occurs . . . . . . 494 Troubleshoot the ISP Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 494 Troubleshoot a TCP/IP Network Using a Ping Utility . . . . . . . . . . . . . . . . 496 Test the LAN Path to Your UTM. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 496 Test the Path from Your PC to a Remote Device. . . . . . . . . . . . . . . . . 497 Restore the Default Configuration and Password . . . . . . . . . . . . . . . . . . 498 Problems with Date and Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 499 Use Online Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 499 Enable Remote Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 499 Send Suspicious Files to NETGEAR for Analysis . . . . . . . . . . . . . . . . 500 Access the Knowledge Base and Documentation . . . . . . . . . . . . . . . . 501

Appendix A xDSL Module for the UTM9S

xDSL Module Configuration Tasks. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 502

Configure the xDSL Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 503

Automatically Detecting and Connecting the Internet Connection . . . . . . 505

Set the UTM’s MAC Address . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 508

Manually Configure the Internet Connection . . . . . . . . . . . . . . . . . . . . . . 508

Configure the WAN Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 512

Configure Network Address Translation. . . . . . . . . . . . . . . . . . . . . . . . 513

Configure Classical Routing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 514

Configure Auto-Rollover Mode and the Failure Detection Method . . . . 514

Configure Load Balancing and Optional Protocol Binding . . . . . . . . . . 517

Configure Secondary WAN Addresses . . . . . . . . . . . . . . . . . . . . . . . . . . 521

Configure Dynamic DNS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 523

Configure Advanced WAN Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 526

Additional WAN-Related Configuration Tasks . . . . . . . . . . . . . . . . . . . 528

Appendix B Wireless Module for the UTM9S

Overview of the Wireless Module. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 529

Configuration Order . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 530

Wireless Equipment Placement and Range Guidelines . . . . . . . . . . . . 530

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ProSecure Unified Threat Management (UTM) Appliance

Configure the Basic Radio Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . .531 Operating Frequency (Channel) Guidelines . . . . . . . . . . . . . . . . . . . . .534 Wireless Data Security Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .534 Wireless Security Profile. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .536 Before You Change the SSID, WEP, and WPA Settings . . . . . . . . . . .537 Configure and Enable Wireless Security Profiles . . . . . . . . . . . . . . . . .538 Configure the Access Point . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .542 Restrict Wireless Access by MAC Address . . . . . . . . . . . . . . . . . . . . .545 View the Access Point Status and Connected Clients . . . . . . . . . . . . .546 Configure a Wireless Distribution System . . . . . . . . . . . . . . . . . . . . . . . .548 Configure Advanced Radio Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . .549 Configure Advanced Profile and WMM QoS Priority Settings . . . . . . . . .551 Advanced Profile Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .551 WMM QoS Priority Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .553 Test Basic Wireless Connectivity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .554

Appendix C Network Planning for Dual WAN Ports (Multiple WAN Port Models Only)

What to Consider Before You Begin. . . . . . . . . . . . . . . . . . . . . . . . . . . . .556 Cabling and Computer Hardware Requirements . . . . . . . . . . . . . . . . .557 Computer Network Configuration Requirements . . . . . . . . . . . . . . . . .558 Internet Configuration Requirements . . . . . . . . . . . . . . . . . . . . . . . . . .558 Overview of the Planning Process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .560 Inbound Traffic . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .561 Inbound Traffic to a Single WAN Port System . . . . . . . . . . . . . . . . . . .562 Inbound Traffic to a Dual WAN Port System . . . . . . . . . . . . . . . . . . . .562 Virtual Private Networks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .563 VPN Road Warrior (Client-to-Gateway) . . . . . . . . . . . . . . . . . . . . . . . .564 VPN Gateway-to-Gateway . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .567 VPN Telecommuter (Client-to-Gateway through a NAT Router) . . . . .569

Appendix D ReadyNAS Integration

Supported ReadyNAS Models . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .572 Install the UTM9S Add-On on the ReadyNAS . . . . . . . . . . . . . . . . . . . . .573 Connect to the ReadyNAS on the UTM9S . . . . . . . . . . . . . . . . . . . . . . . .575

Appendix E Two-Factor Authentication

Why Do I Need Two-Factor Authentication? . . . . . . . . . . . . . . . . . . . . . .578 What Are the Benefits of Two-Factor Authentication? . . . . . . . . . . . . .578 What Is Two-Factor Authentication?. . . . . . . . . . . . . . . . . . . . . . . . . . .579 NETGEAR Two-Factor Authentication Solutions . . . . . . . . . . . . . . . . . . .579

Appendix F System Logs and Error Messages

System Log Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .583

System Startup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .583

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Reboot . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 583

Service Logs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 583

NTP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 584

Login/Logout. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 584

Firewall Restart. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 585

IPSec Restart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 585

WAN Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 585

Traffic Metering Logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 589

Unicast, Multicast, and Broadcast Logs . . . . . . . . . . . . . . . . . . . . . . . . 589

Invalid Packet Logging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 590

Content-Filtering and Security Logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 592

Web Filtering and Content-Filtering Logs. . . . . . . . . . . . . . . . . . . . . . . 592

Spam Logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 594

Traffic Logs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 595

Virus Logs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 595

Email Filter Logs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 595

IPS Logs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 596

Port Scan Logs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 596

Application Logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 596

Routing Logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 597

LAN-to-WAN Logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 597

LAN-to-DMZ Logs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 597

DMZ-to-WAN Logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 597

WAN-to-LAN Logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 598

DMZ-to-LAN Logs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 598

WAN-to-DMZ Logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 598

Appendix G Default Settings and Technical Specifications

Default Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 599

Physical and Technical Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . 601

Appendix H Notification of Compliance (Wired)

Appendix I Notification of Compliance (Wireless)

Index

12

1. Introduction		1

This chapter provides an overview of the features and capabilities of the NETGEAR ProSecure™ Unified Threat Management (UTM) Appliance. This chapter contains the following sections:

•What Is the ProSecure Unified Threat Management (UTM) Appliance?

•Key Features and Capabilities

•Service Registration Card with License Keys

•Package Contents

•Hardware Features

•Choose a Location for the UTM

Note: For more information about the topics covered in this manual, visit the NETGEAR support website at http://support.netgear.com.

What Is the ProSecure Unified Threat Management (UTM)

Appliance?

The ProSecure Unified Threat Management (UTM) Appliance, hereafter referred to as the UTM, connects your local area network (LAN) to the Internet through one or two external broadband access devices such as cable modems, DSL modems, satellite dishes, or wireless ISP radio antennas, or a combination of those. Dual wide area network (WAN) ports allow you to increase the effective data rate to the Internet by utilizing both WAN ports to carry session traffic, or to maintain a backup connection in case of failure of your primary Internet connection.

As a complete security solution, the UTM combines a powerful, flexible firewall with a content scan engine that uses NETGEAR Stream Scanning technology to protect your network from denial of service (DoS) attacks, unwanted traffic, traffic with objectionable content, spam, phishing, and web-borne threats such as spyware, viruses, and other malware threats.

13

ProSecure Unified Threat Management (UTM) Appliance

The UTM provides advanced IPSec and SSL VPN technologies for secure and simple remote connections. The use of Gigabit Ethernet LAN and WAN ports ensures extremely high data transfer speeds.

The UTM is a plug-and-play device that can be installed and configured within minutes.

Key Features and Capabilities

The UTM provides the following key features and capabilities:

•For the single WAN port models, a single 10/100/1000 Mbps Gigabit Ethernet WAN port. For the multiple WAN port models, dual or quad 10/100/1000 Mbps Gigabit Ethernet WAN ports for load balancing or failover protection of your Internet connection, providing increased system reliability or increased data rate.

•Built-in fouror six-port 10/100/1000 Mbps Gigabit Ethernet LAN switch for extremely fast data transfer between local network resources.

•Wireless module (UTM9S only) for either 2.4-GHz or 5-GHz wireless modes.

•xDLS module (UTM9S only) for ADSL and VDSL.

•Advanced IPSec VPN and SSL VPN support.

•Depending on the model, bundled with a one-user license of the NETGEAR ProSafe VPN Client software (VPN01L).

•Advanced Stateful Packet Inspection (SPI) firewall with multi-NAT support.

•Patent-pending Stream Scanning technology that enables scanning of real-time protocols such as HTTP.

•Comprehensive web and email security, covering six major network protocols: HTTP, HTTPS, FTP, SMTP, POP3, and IMAP.

•Malware database containing hundreds of thousands of signatures of spyware, viruses, and other malware threats.

•Very frequently updated malware signatures, hourly if required. The UTM can automatically check for new malware signatures as frequently as every 15 minutes.

•Multiple antispam technologies to provide extensive protection against unwanted mail.

•Easy, web-based wizard setup for installation and management.

•SNMP manageable.

•Front panel LEDs for easy monitoring of status and activity.

•Flash memory for firmware upgrade.

•Internal universal switching power supply.

Introduction

14

ProSecure Unified Threat Management (UTM) Appliance

Multiple WAN Port Models for Increased Reliability or Outbound Load Balancing

The UTM product line offers models with two broadband WAN ports. The second WAN port allows you to connect a second broadband Internet line that can be configured on a mutually exclusive basis to:

•Provide backup and rollover if one line is inoperable, ensuring that you are never disconnected.

•Load balance, or use both Internet lines simultaneously for outgoing traffic. A UTM with dual WAN ports balances users between the two lines for maximum bandwidth efficiency.

See Appendix C, Network Planning for Dual WAN Ports (Multiple WAN Port Models Only) for the planning factors to consider when implementing the following capabilities with dual WAN port gateways:

•Single or multiple exposed hosts

•Virtual private networks

Wireless Features

Wireless client connections are supported on the UTM9S with a UTM9SWLSN wireless module installed. The UTM9S supports the following wireless features:

•2.4-GHz radio and 5-GHz radio. Either 2.4-GHz band support with 802.11b/g/n/ wireless modes or 5-GHz band support with 802.11a/n wireless modes.

•WMM QoS priority. Wi-Fi Multimedia (WMM) Quality of Service (QoS) priority settings to map one of four queues to each Differentiated Services Code Point (DSCP) value.

•Wireless Distribution System (WDS). WDS enables expansion of a wireless network through two or more access points that are interconnected.

•Access control. The Media Access Control (MAC) address filtering feature can ensure that only trusted wireless stations can use the UTM to gain access to your LAN.

•Hidden mode. The SSID is not broadcast, assuring that only clients configured with the correct SSID can connect.

•Secure and economical operation. Adjustable power output allows more secure or economical operation.

DSL Features

DSL is supported on the UTM9S with a UTM9SDSL xDSL module installed. The UTM9S automatically detects the following types of DSL connections:

•ADSL, ADSL2, and ADLS2+

•VDSL and VDSL2

Annex A, Annex B, and Annex M are supported to accommodate PPPoE, PPPoA, and IPoA ISP connections.

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Advanced VPN Support for Both IPSec and SSL

The UTM supports IPSec and SSL virtual private network (VPN) connections.

•IPSec VPN delivers full network access between a central office and branch offices, or between a central office and telecommuters. Remote access by telecommuters requires the installation of VPN client software on the remote computer.

-IPSec VPN with broad protocol support for secure connection to other IPSec gateways and clients.

-Depending on the model, bundled with a one-user license of the NETGEAR ProSafe VPN Client software (VPN01L).

•SSL VPN provides remote access for mobile users to selected corporate resources without requiring a preinstalled VPN client on their computers.

-Uses the familiar Secure Sockets Layer (SSL) protocol, commonly used for e-commerce transactions, to provide client-free access with customizable user portals and support for a wide variety of user repositories.

-Allows browser-based, platform-independent remote access through a number of popular browsers, such as Microsoft Internet Explorer, Mozilla Firefox, and Apple Safari.

-Provides granular access to corporate resources based on user type or group membership.

A Powerful, True Firewall

Unlike simple NAT routers, the UTM is a true firewall, using Stateful Packet Inspection (SPI) to defend against hacker attacks. Its firewall features have the following capabilities:

•DoS protection. Automatically detects and thwarts denial of service (DoS) attacks such as Ping of Death and SYN flood.

•Secure firewall. Blocks unwanted traffic from the Internet to your LAN.

•Schedule policies. Permits scheduling of firewall policies by day and time.

•Logs security incidents. Logs security events such as blocked incoming traffic, port scans, attacks, and administrator logins. You can configure the firewall to email the log to you at specified intervals. You can also configure the firewall to send immediate alert messages to your email address or email pager whenever a significant event occurs.

Stream Scanning for Content Filtering

Stream Scanning is based on the simple observation that network traffic travels in streams. The UTM scan engine starts receiving and analyzing traffic as the stream enters the network. As soon as a number of bytes are available, scanning starts. The scan engine continues to scan more bytes as they become available, while at the same time another thread starts to deliver the bytes that have been scanned.

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This multithreaded approach, in which the receiving, scanning, and delivering processes occur concurrently, ensures that network performance remains unimpeded. The result is that file scanning is up to five times faster than with traditional antivirus solutions—a performance advantage that you will notice.

Stream Scanning also enables organizations to withstand massive spikes in traffic, as in the event of a malware outbreak. The scan engine has the following capabilities:

•Real-time protection. The patent-pending Stream Scanning technology enables scanning of previously undefended real-time protocols, such as HTTP. Network activities susceptible to latency (for example, web browsing) are no longer brought to a standstill.

•Comprehensive protection. Provides both web and email security, covering six major network protocols: HTTP, HTTPS, FTP, SMTP, POP3, and IMAP. The UTM uses enterprise-class scan engines employing both signature-based and distributed spam analysis to stop both known and unknown threats. The malware database contains hundreds of thousands of signatures of spyware, viruses, and other malware.

•Objectionable traffic protection. The UTM prevents objectionable content from reaching your computers. You can control access to the Internet content by screening for web services, web addresses, and keywords within web addresses. You can log and report attempts to access objectionable Internet sites.

•Automatic signature updates. Malware signatures are updated as frequently as every hour, and the UTM can check automatically for new signatures as frequently as every 15 minutes.

Security Features

The UTM is equipped with several features designed to maintain security:

•PCs hidden by NAT. NAT opens a temporary path to the Internet for requests originating from the local network. Requests originating from outside the LAN are discarded, preventing users outside the LAN from finding and directly accessing the computers on the LAN.

•Port forwarding with NAT. Although NAT prevents Internet locations from directly accessing the PCs on the LAN, the UTM allows you to direct incoming traffic to specific PCs based on the service port number of the incoming request. You can specify forwarding of single ports or ranges of ports.

•DMZ port. Incoming traffic from the Internet is usually discarded by the UTM unless the traffic is a response to one of your local computers or a service for which you have configured an inbound rule. Instead of discarding this traffic, you can use the dedicated demilitarized zone (DMZ) port to forward the traffic to one PC on your network.

Autosensing Ethernet Connections with Auto Uplink

With its internal fouror six-port 10/100/1000 Mbps switch and single or dual (model-dependant) 10/100/1000 WAN ports, the UTM can connect to either a 10 Mbps standard Ethernet network, a 100 Mbps Fast Ethernet network, or a 1000 Mbps Gigabit

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Ethernet network. The four LAN and one or two WAN interfaces are autosensing and capable of full-duplex or half-duplex operation.

The UTM incorporates Auto UplinkTM technology. Each Ethernet port automatically senses whether the Ethernet cable plugged into the port should have a normal connection such as to a PC or an uplink connection such as to a switch or hub. That port then configures itself correctly. This feature eliminates the need for you to think about crossover cables, as Auto Uplink accommodates either type of cable to make the right connection.

Extensive Protocol Support

The UTM supports the Transmission Control Protocol/Internet Protocol (TCP/IP) and Routing Information Protocol (RIP). For further information about TCP/IP, see Internet Configuration Requirements on page 558. The UTM provides the following protocol support:

•IP address sharing by NAT. The UTM allows many networked PCs to share an Internet account using only a single IP address, which might be statically or dynamically assigned by your Internet service provider (ISP). This technique, known as Network Address Translation (NAT), allows the use of an inexpensive single-user ISP account.

•Automatic configuration of attached PCs by DHCP. The UTM dynamically assigns network configuration information, including IP, gateway, and Domain Name Server (DNS) addresses, to attached PCs on the LAN using the Dynamic Host Configuration Protocol (DHCP). This feature greatly simplifies configuration of PCs on your local network.

•DNS proxy. When DHCP is enabled and no DNS addresses are specified, the firewall provides its own address as a DNS server to the attached PCs. The firewall obtains actual DNS addresses from the ISP during connection setup and forwards DNS requests from the LAN.

•PPP over Ethernet (PPPoE). PPPoE is a protocol for connecting remote hosts to the Internet over a DSL connection by simulating a dial-up connection.

•Quality of Service (QoS). The UTM supports QoS, including traffic prioritization and traffic classification with Type of Service (ToS) and Differentiated Services Code Point (DSCP) marking.

Easy Installation and Management

You can install, configure, and operate the UTM within minutes after connecting it to the network. The following features simplify installation and management tasks:

•Browser-based management. Browser-based configuration allows you to easily configure the UTM from almost any type of operating system, such as Windows, Macintosh, or Linux. A user-friendly Setup Wizard is provided, and online help documentation is built into the browser-based web management interface.

•Autodetection of ISP. The UTM automatically senses the type of Internet connection, asking you only for the information required for your type of ISP account.

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•IPSec VPN Wizard. The UTM includes the NETGEAR IPSec VPN Wizard so you can easily configure IPSec VPN tunnels according to the recommendations of the Virtual Private Network Consortium (VPNC). This ensures that the IPSec VPN tunnels are interoperable with other VPNC-compliant VPN routers and clients.

•SSL VPN Wizard. The UTM includes the NETGEAR SSL VPN Wizard so you can easily configure SSL connections over VPN according to the recommendations of the VPNC. This ensures that the SSL connections are interoperable with other VPNC-compliant VPN routers and clients.

•SNMP. The UTM supports the Simple Network Management Protocol (SNMP) to let you monitor and manage log resources from an SNMP-compliant system manager. The SNMP system configuration lets you change the system variables for MIB2.

•Diagnostic functions. The UTM incorporates built-in diagnostic functions such as ping, traceroute, DNS lookup, and remote reboot.

•Remote management. The UTM allows you to log in to the web management interface from a remote location on the Internet. For security, you can limit remote management access to a specified remote IP address or range of addresses.

•Visual monitoring. The UTM’s front panel LEDs provide an easy way to monitor its status and activity.

Maintenance and Support

NETGEAR offers the following features to help you maximize your use of the UTM:

•Flash memory for firmware upgrades.

•Technical support seven days a week, 24 hours a day. Information about support is available on the NETGEAR ProSecure website at http://prosecure.netgear.com/support/index.php.

Model Comparison

The following table compares the UTM models to show the differences. For performance specifications and sizing guidelines, see NETGEAR’s marketing documentation at http://prosecure.netgear.com.

Table 1. Differences between the UTM models

Feature	UTM5	UTM9S	UTM10	UTM25	UTM50	UTM150
IPSec VPN tunnels
Number of supported site-to-site	5	10	10	25	50	150
IPSec VPN tunnels (from which the
model derives its model number,
with the exception of the UTM9S)
Hardware
LAN ports (Gigabit RJ-45)	4	4	4	4	6	4

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Table 1. Differences between the UTM models (continued)

Feature	UTM5	UTM9S	UTM10	UTM25	UTM50	UTM150
WAN ports (Gigabit RJ-45)	1	2	1	2	2	4
DMZ interfaces (configurable)	1	1	1	1	1	1
USB ports	1	1	1	1	1	1
Console ports (RS232)	1	1	1	1	1	1
Flash memory	2 GB	2 GB	2 GB	2 GB	2 GB	2 GB
RAM	512 MB	512 MB	512 MB	1 GB	1 GB	1 GB
Modules
xDSL module with RJ11 port	No	Yes	No	No	No	No
Wireless module	No	Yes	No	No	No	No
Deployment
VLAN support	Yes	Yes	Yes	Yes	Yes	Yes
Dual WAN auto-rollover mode	No	Yes	No	Yes	Yes	Yes
Dual WAN load balancing mode	No	Yes	No	Yes	Yes	Yes
Single WAN mode	Yes	Yes	Yes	Yes	Yes	Yes

Service Registration Card with License Keys

Be sure to store the license key card that came with your UTM (see a sample card in the following figure) in a secure location. If you do not use electronic licensing (see Electronic Licensing on page 64), you need these service license keys to activate your product during the initial setup.

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Figure 1.

Note: When you reset the UTM to the original factory default settings after you have entered the license keys to activate the UTM (see Register the UTM with NETGEAR on page 62), the license keys are erased. The license keys and the different types of licenses that are available for the UTM are no longer displayed on the Registration screen. However, after you have reconfigured the UTM to connect to the Internet and to the NETGEAR registration server, the UTM retrieves and restores all registration information based on its MAC address and hardware serial number. You do not need to reenter the license keys and reactivate the UTM.

Package Contents

The UTM product package contains the following items:

•ProSecure Unified Threat Management (UTM) Appliance

•One AC power cable

•Rubber feet (4)

•One rack-mounting kit (depends on UTM model)

•ProSecure Unified Threat Management UTM Installation Guide

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•Resource CD, including:

-Application Notes and other helpful information

-ProSafe VPN Client software (VPN01L) (depends on the UTM model)

•Service Registration Card with license key(s)

If any of the parts are incorrect, missing, or damaged, contact your NETGEAR dealer. Keep the carton, including the original packing materials, in case you need to return the product for repair.

Hardware Features

The front panel ports and LEDs, rear panel ports, and bottom labels of the UTM models are described in the following sections:

•Front Panel UTM5 and UTM10

•Front Panel UTM25

•Front Panel UTM50

•Front Panel UTM150

•Front Panel UTM9S and Modules

•LED Descriptions, UTM5, UTM10, UTM25, UTM50, and UTM150

•LED Descriptions, UTM9S and Modules

•Rear Panel UTM5, UTM10, and UTM25

•Rear Panel UTM50 and UTM150

•Rear Panel UTM9S

•Bottom Panels with Product Labels

Front Panel UTM5 and UTM10

Viewed from left to right, the UTM5 and UTM10 front panel contains the following ports:

•One nonfunctioning USB port. This port is included for future management enhancements. The port is currently not operable on the UTM.

•LAN Ethernet ports. Four switched N-way automatic speed negotiating, Auto MDI/MDIX, Gigabit Ethernet ports with RJ-45 connectors.

•WAN Ethernet port. One independent N-way automatic speed negotiating, Auto MDI/MDIX, Gigabit Ethernet ports with RJ-45 connectors.

The front panel also contains three groups of status indicator light-emitting diodes (LEDs), including Power and Test LEDs, LAN LEDs, and WAN LEDs, all of which are explained in detail in Table 2 on page 27. In addition, the front panel provides some LED explanation to the left of the LAN ports.

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Power LED

DMZ LED

USB port

Left LAN LEDs

Left WAN LED

Test LED				Right WAN LED
	Right LAN LEDs

Figure 2. Front panel UTM5 and UTM10

Front Panel UTM25

Viewed from left to right, the UTM25 front panel contains the following ports:

•One nonfunctioning USB port. This port is included for future management enhancements. The port is currently not operable on the UTM.

•LAN Ethernet ports. Four switched N-way automatic speed negotiating, Auto MDI/MDIX, Gigabit Ethernet ports with RJ-45 connectors.

•WAN Ethernet ports. Two independent N-way automatic speed negotiating, Auto MDI/MDIX, Gigabit Ethernet ports with RJ-45 connectors.

The front panel also contains three groups of status indicator LEDs, including Power and Test LEDs, LAN LEDs, and WAN LEDs, all of which are explained in detail in the Table 2 on page 27. In addition, the front panel provides some LED explanation to the left of the LAN ports.

Power LED

DMZ LED

USB port

Left LAN LEDs

Left WAN LEDs

						Active
						WAN
Test LED	Right LAN LEDs			Right WAN LEDs LEDs
Figure 3. Front panel UTM25

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Front Panel UTM50

Viewed from left to right, the UTM front panel contains the following ports (see the following figure, which shows a multiple WAN port model, the UTM25):

•One nonfunctioning USB port. This port is included for future management enhancements. The port is currently not operable on the UTM.

•LAN Ethernet ports. Six switched N-way automatic speed negotiating, Auto MDI/MDIX, Gigabit Ethernet ports with RJ-45 connectors.

•WAN Ethernet ports. Two independent N-way automatic speed negotiating, Auto MDI/MDIX, Gigabit Ethernet ports with RJ-45 connectors.

The front panel also contains three groups of status indicator LEDs, including Power and Test LEDs, LAN LEDs, and WAN LEDs, all of which are explained in detail in Table 2 on page 27. In addition, the front panel provides some LED explanation to the right of the WAN ports.

Power LED

Left LAN LEDs

Left WAN LEDs

USB port

DMZ LED

Active

WAN

LEDs

				Right WAN LEDs
Test LED	Right LAN LEDs

Figure 4. Front panel UTM50

Front Panel UTM150

Viewed from left to right, the UTM150 front panel contains the following ports:

•One nonfunctioning USB port. This port is included for future management enhancements. The port is currently not operable on the UTM.

•LAN Ethernet ports. Four switched N-way automatic speed negotiating, Auto MDI/MDIX, Gigabit Ethernet ports with RJ-45 connectors.

•WAN Ethernet ports. Four independent N-way automatic speed negotiating, Auto MDI/MDIX, Gigabit Ethernet ports with RJ-45 connectors.

The front panel also contains three groups of status indicator LEDs, including Power and Test LEDs, LAN LEDs, and WAN LEDs, all of which are explained in detail inTable 2 on page 27. In addition, the front panel provides some LED explanation to the right of the WAN ports.

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Power LED

Left LAN LEDs

Left WAN LEDs

USB port

DMZ LED

Active WAN LEDs

Test LED	Right LAN LEDs			Right WAN LEDs

Figure 5. Front panel UTM150

Front Panel UTM9S and Modules

Viewed from left to right, the UTM9S front panel contains the following ports and slots:

•One nonfunctioning USB port. This port is included for future management enhancements. The port is currently not operable on the UTM9S.

•LAN Ethernet ports. Four switched N-way automatic speed negotiating, Auto MDI/MDIX, Gigabit Ethernet ports with RJ-45 connectors.

•WAN Ethernet ports. Two independent N-way automatic speed negotiating, Auto MDI/MDIX, Gigabit Ethernet ports with RJ-45 connectors.

The front panel also contains three groups of status indicator LEDs, including Power and Test LEDs, LAN LEDs, and WAN LEDs, all of which are explained in detail in Table 3 on page 28. Some LED explanation is provided on the front panel below the LAN and WAN ports.

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Left WAN LEDs

Slot 1

Slot 2

Power LED

Left LAN

USB port

DMZ

								Active WAN LEDs
		Test LED Right LAN
USB LED								Right WAN LEDs

Figure 6. Front panel UTM9S

UTM9SDSL xDSL Module

The following xDSL modules are available for insertion in one of the UTM9S slots:

•UTM9SDSLA. VDSL/ADSL2+ module, Annex A.

•UTM9SDSLB. VDSL/ADSL2+ module, Annex B.

The xDLS module provides one RJ-11 port for connection to a telephone line. The two LEDs are explained in Table 3 on page 28.

Figure 7. UTM9SDSL xDSL module

UTM9SWLSN Wireless Module

The wireless module (UTM9SWLSN) can be inserted in one of the UTM9S slots. The wireless module does not provide any ports. The antennas are detachable. The two LEDs are explained in Table 3 on page 28.

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Figure 8. UTM9SWLSN wireless module

LED Descriptions, UTM5, UTM10, UTM25, UTM50, and

UTM150

The following table describes the function of each LED.

Table 2. LED descriptions UTM5, UTM10, UTM25, UTM50, and UTM150

LED	Activity	Description
Power LED	On (green)	Power is supplied to the UTM.
	Off	Power is not supplied to the UTM.
Test LED	On (amber) during	Test mode. The UTM is initializing. After approximately 2 minutes, when the
	startup	UTM has completed its initialization, the Test LED goes off.
	On (amber) during	The initialization has failed, or a hardware failure has occurred.
	any other time
	Blinking (amber)	The UTM is writing to flash memory (during upgrading or resetting to
		defaults).
	Off	The UTM has booted successfully.

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Table 2. LED descriptions UTM5, UTM10, UTM25, UTM50, and UTM150 (continued)

	LED	Activity	Description
	LAN ports
	Left LED	Off	The LAN port has no link.
		On (green)	The LAN port has detected a link with a connected Ethernet device.
		Blinking (green)	Data is being transmitted or received by the LAN port.
	Right LED	Off	The LAN port is operating at 10 Mbps.
		On (amber)	The LAN port is operating at 100 Mbps.
		On (green)	The LAN port is operating at 1000 Mbps.
	DMZ LED	Off	Port 4 (UTM5, UTM9S, UTM10, UTM25, and UTM150) or port 6 (UTM50) is
			operating as a normal LAN port.
		On (green)	Port 4 (UTM5, UTM9S, UTM10, UTM25, and UTM150) or port 6 (UTM50) is
			operating as a dedicated hardware DMZ port.
	WAN ports
	Left LED	Off	The WAN port has no physical link, that is, no Ethernet cable is plugged into
			the UTM.
		On (green)	The WAN port has a valid connection with a device that provides an Internet
			connection.
		Blinking (green)	Data is being transmitted or received by the WAN port.
	Right LED	Off	The WAN port is operating at 10 Mbps.
		On (amber)	The WAN port is operating at 100 Mbps.
		On (green)	The WAN port is operating at 1000 Mbps.
	Active LED	Off	The WAN port either is not enabled or has no link to the Internet.
	(multiple
		On (green)	The WAN port has a valid Internet connection.
	WAN port
	models only)

LED Descriptions, UTM9S and Modules

The following table describes the function of each LED on the UTM9S and the modules.

Table 3. LED descriptions UTM9S

LED	Activity	Description
Power LED	On (green)	Power is supplied to the UTM.
	Off	Power is not supplied to the UTM.

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Table 3. LED descriptions UTM9S (continued)

	LED	Activity	Description
	Test LED	On (amber) during	Test mode. The UTM is initializing. After approximately 2 minutes, when the
		startup	UTM has completed its initialization, the Test LED goes off.
		On (amber) during	The initialization has failed, or a hardware failure has occurred.
		any other time
		Blinking (amber)	The UTM is writing to flash memory (during upgrading or resetting to
			defaults).
		Off	The UTM has booted successfully.
	USB LED	Nonfunctioning	The USB port is currently not operable on the UTM9S.
	LAN ports
	Left LED	Off	The LAN port has no link.
		On (green)	The LAN port has detected a link with a connected Ethernet device.
		Blinking (green)	Data is being transmitted or received by the LAN port.
	Right LED	Off	The LAN port is operating at 10 Mbps.
		On (amber)	The LAN port is operating at 100 Mbps.
		On (green)	The LAN port is operating at 1000 Mbps.
	DMZ LED	Off	Port 4 is operating as a normal LAN port.
		On (green)	Port 4 is operating as a dedicated hardware DMZ port.
	WAN ports
	Left LED	Off	The WAN port has no physical link, that is, no Ethernet cable is plugged into
			the UTM.
		On (green)	The WAN port has a valid connection with a device that provides an Internet
			connection.
		Blinking (green)	Data is being transmitted or received by the WAN port.
	Right LED	Off	The WAN port is operating at 10 Mbps.
		On (amber)	The WAN port is operating at 100 Mbps.
		On (green)	The WAN port is operating at 1000 Mbps.
	Active LED	Off	The WAN port either is not enabled or has no link to the Internet.
		On (green)	The WAN port has a valid Internet connection.
	Wireless module
	Module	Off	The module is not enabled.
	Status LED
		On (green)	The module is enabled.

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Table 3. LED descriptions UTM9S (continued)

	LED	Activity	Description
	Wireless	Off	The wireless access point is not enabled.
	Link LED
		On (green)	The wireless access point is enabled in 2.4-GHz operating mode.
		Blinking (green)	There is wireless activity in 2.4-GHz operating mode.
		On (yellow)	The wireless access point is enabled in 5-GHz operating mode.
		Blinking (yellow)	There is wireless activity in 5-GHz operating mode.
	xDSL module
	Module	Off	The module is enabled or has a link the the telephone line.
	Status LED
		On (green)	The module either is not enabled or has no link to the telephone line.
	Link LED	Off	The xDLS port has no Internet connection.
		On (green)	The xDSL port functions in ADSL mode.
		On (yellow)	The xDSL port functions in VDSL mode.

Rear Panel UTM5, UTM10, and UTM25

The rear panel of the UTM includes a cable lock receptacle, a console port, a factory default Reset button, and an AC power connection.

				Factory Defaults AC power
Security lock			Console port
receptacle				reset button	receptacle

Figure 9. Rear panel of the UTM5, UTM10, and UTM25

Viewed from left to right, the rear panel of the UTM5, UTM10, and UTM25 contains the following components:

1.Cable security lock receptacle.

2.Console port. Port for connecting to an optional console terminal. The port has a DB9 male connector. The default baud rate is 9600 K. The pinouts are (2) Tx, (3) Rx, (5) and (7) Gnd.

3.Factory default Reset button. Using a sharp object, press and hold this button for about

8 seconds until the front panel Test LED flashes to reset the UTM to factory default settings. Configuration changes are lost, and the default password is restored.

4.AC power receptacle. Universal AC input (100–240 VAC, 50–60 Hz).

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