Nero SIPPS user Manual
Nero Sipps Manual
Nero AG
Copyright and Trademark Information
The Nero Sipps manual and all its contents are protected by copyright and are the property
of Nero AG. All rights reserved. This manual contains material that is protected by internationally valid copyright. No part of this manual may be reproduced, transmitted or transcribed
without the express written permission of Nero AG.
All trade names and trademarks are the property of their respective owners.
Nero AG rejects any claims that transcend the clauses of the guarantee rights. Nero AG
does not undertake any liability for the correctness of the content of the Nero Sipps manual.
The contents of the software supplied, as well as of the Nero Sipps manual, may be changed
without prior warning.
The trademarks mentioned here are listed only for information purposes.
Copyright © 2006 by Nero AG
REV 1.0 - 2.1.6.27
Contents
Contents
1 Introduction 7
1.1 Purpose of the Nero Sipps manual 7
1.2 About Nero Sipps 7
2 System requirements 8
2.1.1 Operating systems supported 8
2.1.2 Minimum requirements 8
2.1.3 Recommended requirements 8
2.1.4 Firewall and router settings 8
2.2 Conventions followed in the manual 9
3 Basic information on making phone calls over the Internet 10
3.1 What is voice over IP? 10
3.2 How does voice over IP work? 10
4 Installation and configuration 11
4.1 Installing Nero Sipps 11
4.2 Registering with My Nero 13
4.2.1 Creating a My Nero identity 14
4.2.2 Registering with an existing My Nero identity 15
4.3 Setting up an Internet connection 16
5 User interface 17
5.1 Main screen 17
5.1.1 Menu 17
5.1.2 Areas 18
5.1.3 Buttons 19
5.1.4 Context menu 19
5.2 Contacts tab 20
5.2.1 Buttons 20
5.2.2 Context menu 20
5.3 Telephone tab 20
5.3.1 Buttons 21
5.3.2 Context menu 21
5.4 List of calls tab 21
5.4.1 Buttons 22
5.4.2 Context menu 22
Page 3
Contents
6 Outgoing calls 23
6.1 Calling someone on My Nero 23
6.2 Calling someone in the public telephone network 23
6.3 Calling someone as a contact 24
6.4 Calling someone with video transmission 24
7 Incoming calls 25
7.1 Accepting a call 25
7.2 Rejecting a call 25
8 Current call 26
8.1 Ending a call 26
8.2 Holding and resuming a call 26
8.3 Forwarding a call 26
8.4 Recording a call 27
8.5 Muting the microphone 28
8.6 Restoring the microphone volume 28
8.7 Regulating the microphone volume 28
8.8 Regulating the speaker volume 29
9 Conference call 30
9.1 Inviting someone to join a call in progress 30
9.2 Ending a conference call 31
9.3 Disconnecting individual call partners from a conference call 31
10 List of calls 32
10.1 Deleting a call from the list of calls 32
10.2 Deleting all calls from the list of calls 32
10.3 Listening to a recorded call 32
10.4 Deleting a recorded call 32
11 Chat 34
11.1 Changing your online status 34
11.2 Sending a chat message 34
11.3 Inviting someone to join a chat in progress 35
11.4 Setting up a further chat identity 36
12 Contact management 37
12.1 Adding a contact to the contact list 37
12.2 Creating a contact manually 37
12.3 Editing a contact 39
12.4 Deleting a contact 39
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Contents
12.5 Authorizing a contact 40
12.6 Editing your own profile 40
12.7 Adding an avatar to a contact 41
13 Ring tones 43
13.1 Setting up custom ring tones 43
13.2 Assigning a custom ring tone to a contact 44
13.3 Assigning a custom ring tone to a contact for chat messages 45
14 Advanced functions 47
14.1 Working with Microsoft® Outlook® 47
14.1.1 Making calls from Microsoft® Outlook® 47
14.1.2 Synchronizing contacts with Microsoft® Outlook® 48
15 Configuration 50
15.1 Calling up the configuration 50
15.2 Basic settings menu icon 50
15.2.1 Basic Condition and Language tab 50
15.2.2 Internet Connection tab 51
15.2.3 Audio devices tab 52
15.2.4 Video tab 53
15.2.5 Telephone Options tab 54
15.3 Signal and ring tones menu icon 55
15.3.1 Available audio files tab 55
15.3.2 General Signals tab 56
15.3.3 Individual ring tones tab 57
15.3.4 Individual IM-Signals tab 58
15.4 Instant Messaging menu icon 59
15.4.1 My User Accounts tab 59
15.4.2 Display tab 60
15.5 Address Book menu icon 61
15.5.1 Synchronization tab 61
15.5.2 Contact behavior tab 62
15.6 Service Management menu icon 63
15.6.1 Registration tab 63
16 Context menu 65
16.1 System tray in the taskbar 65
17 Uninstallation 66
17.1 Uninstalling Nero Sipps 66
18 Troubleshooting 68
18.1 Troubleshooting 68
Page 5
Contents
19 Technical data 70
19.1 SIP conformity 70
19.2 Codecs supported 70
19.2.1 Audio 70
19.2.2 Video 70
19.3 Encryption 70
19.4 Automatic update 70
19.5 Other functions 71
19.6 Plug-ins 71
20 List of figures 72
21 Glossary 74
22 Contact 76
22.1 Contact details 76
22.2 Web 76
Page 6
Introduction
1 Introduction
1.1 Purpose of the Nero Sipps manual
This manual tells you how to use and configure Nero Sipps.
It is intended for all users who want to find out how to use Nero Sipps.
1.2 About Nero Sipps
Nero Sipps is a powerful Nero 7 application which provides the functions for making calls on
the Internet on any standard PC. Nero Sipps helps you reduce your phone bill by placing
calls from PC to PC over the Internet - you pay only your normal online charges. You can
also use the Nero calling card to make low-cost calls to fixed network and mobile numbers
anywhere in the world.
Not only does Nero Sipps enable you to make calls over the Internet, the application also offers functions such as call recording, call forwarding, and chat messaging.
Nero Sipps is also closely integrated with the My Nero communication network, whose
members can swap information and ideas at no charge. The My Nero community puts you in
touch with friends, relatives, and other like-minded people online.
This is done using SIP voice over IP technology. SIP (Session Initiation Protocol) represents
a new form of voice transmission via the Internet or IP network. SIP supports the transmission of data, voice, and video over the Internet. The speech is digitized, compressed, and
then packed into language packets before being sent to the IP network.
For more information, go to
http://my.nero.com
http://www.sippstar.com
http://www.nero.com
Page 7
System requirements
2 System requirements
2.1.1 Operating systems supported
Nero Sipps runs on the following operating systems:
Microsoft® Windows® 2000
Microsoft® Windows® XP
Microsoft® Windows Server® 2003
Microsoft
download the latest version of DirectX
2.1.2 Minimum requirements
Operating system: Microsoft® Windows® 2000
Processor: 400 MHz
Main memory: 128 MB
Hard drive space: 40 MB
Graphics card: AGP 64 MB
Internet access: 56 kb modem
DirectX: DirectX
Webcam: USB 1.1 webcam (for video telephony)
®
DirectX® 9.0 (or higher) must also be installed on your computer. You can
®
®
from http://www.microsoft.com/windows/directx.
9.0
Plus: Sound card, microphone, headphones or speakers
2.1.3 Recommended requirements
Operating system: Microsoft® Windows® XP
Processor: 1.8 GHz
Main memory: 256 MB
Hard drive space: 40 MB
Graphics card: AGP 128 MB
Internet access: DSL
DirectX: DirectX
Webcam: USB 2.0 webcam (for video telephony)
Plus: Sound card, headset
You will get the best call quality using the headset.
2.1.4 Firewall and router settings
To be able to make calls using Nero Sipps, you must have the following ports in your firewall
open and forwarded to your router.
®
9.0 or higher
UDP: Ports 5070 / 30000-30009
UDP: Ports 3478 / 3479 (for NAT / STUN)
Page 8
System requirements
Instructions for configuring your firewall can be found in the document entitled "Firewall Configuration" in the support area of
Please consult your router manual for instructions on how to configure your router.
http://www.sippstar.com.
2.2 Conventions followed in the manual
In order to make best use of this manual, please note the following conventions:
Symbol Meaning
Indicates warnings or instructions that have to be followed
1. Start…
Æ
Î
OK
Chapter
strictly.
Indicates additional information or advice.
A number at the beginning of a line indicates a request for action. Carry out these actions in the order specified.
Indicates an intermediate result.
Indicates a result.
Indicates text passages or buttons that appear in the program
interface of Nero Sipps. They are shown in bold face.
Indicates references to other chapters. They are executed as
links and are shown in red and underlined.
Page 9
Basic information on making phone calls over the Internet
3 Basic information on making phone calls over the Internet
3.1 What is voice over IP?
Voice over IP (VoIP), also known as Internet telephony, is the designation for making phone
calls via a computer network using an Internet protocol.
The essential difference between this and standard telephony is that the voice information is
not transmitted via a line in a telephone network but is divided up into IP packets which are
reassembled at the receiver's end. The big advantage over traditional telephony is that voice
over IP uses the existing network infrastructure, so all you need is one network.
At the moment there is a great deal of hype about voice over IP, but the underlying concept
for this technology is by no means new. Back in the late 1990s various companies were already working on Internet telephony but were hampered by the enormous demands which
the network could not meet at the time.
By the beginning of the 21st century the facilities were available to enable this technology
with massive potential to be implemented. Networks had become more powerful, and broadband connections were becoming ever more widespread, so the world was ready for voice
over IP.
To ensure that the technology could be used by different companies and in different countries, various protocols were defined which control voice and data transfer. The main protocol is SIP (Session Initiation Protocol).
3.2 How does voice over IP work?
Human speech starts out as an analog signal. In order to transport it, it is digitized and reduced using various compression processes so that it can be sent across the Internet.
Whereas a standard telephone call requires a connection to be set up between the participants and reserved for the duration of the call, Nero Sipps uses existing Internet connection s
which transmit the call much more economically.
The compressed data is divided up into packets and transported to the destination. When
they arrive there, for example at another Nero Sipps client or any other SIP compliant client,
the data packets are reassembled and converted into voice signals.
Using interfaces like the My Nero gateway you can also make calls to the fixed network or
mobile network using Nero Sipps, as this gateway not only forwards calls to the Internet but
also to the public fixed and mobile networks.
Page 10
Installation and configuration
4 Installation and configuration
4.1 Installing Nero Sipps
The following prerequisite must be met:
You have administrator rights.
To install Nero Sipps, proceed as follows:
1. Double-click on the installation file.
Æ The Nero Sipps window opens.
Æ The Install Yahoo! Toolbar window opens.
2. If you want to install Nero Sipps with the Yahoo!
the Yahoo! Toolbar - I accept the above mentioned conditions from Yahoo.
If you want to install Nero Sipps without the Yahoo!
without the Yahoo! Toolbar.
®
toolbar, select Install Nero software with
®
toolbar, select Install Nero Software
3. Click on the Next button.
Æ If you have decided to install Nero Sipps with the Yahoo!
the background.
Æ The Nero Sipps Installation Wizard opens.
4. Click on the Next button.
5. Read the licence agreement carefully.
6. Select I accept all terms of the preceding License Agreement.
Fig. 1: Install Yahoo! Toolbar window
®
toolbar, it will be installed in
Page 11
Installation and configuration
You can only continue installing Nero Sipps if you agree with the licence agreement.
Fig. 2: Nero Sipps Installation Wizard – License agreement window
7. Click on the Next button.
8. If you want to install Nero Sipps in a different directory than the one suggested in the Install
to... field:
1. Click on the Browse button.
Æ The Nero Sipps Installer dialog box opens.
2. In the directory tree, click on the folder in which you want to install the software.
3. Click on the OK button.
9. Click on the Install button.
Æ Nero Sipps will now be installed. When it is successfully installed, a dialog box will open.
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Installation and configuration
Abb. 3: Nero Sipps Installation Wizard – Shortcuts window
10. If you do not want to create a shortcut to Nero Sipps in the Quick Launch bar, uncheck the
Add a shortcut to Nero Sipps in the Quick Launch bar box.
11. If you do not want to create a shortcut to Nero Sipps on your desktop, uncheck the Add a
shortcut to Nero Sipps on the desktop box.
12. Click on the OK button.
13. Click on the Finish button.
Î You have now installed Nero Sipps.
4.2 Registering with My Nero
The following prerequisite must be met:
The Nero Sipps - My Nero Registration window is open.
To register with My Nero, proceed as follows:
1. If your software firewall asks you whether you want to continue blocking Nero Sipps, click on
the Do not block button.
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Installation and configuration
2. If you do not yet have a My Nero identity, read Creating a My Nero identity.
3. If you already have a My Nero identity, read Registering with an existing My Nero identity.
Fig. 4: Windows security warning dialog box
4.2.1 Creating a My Nero identity
The following prerequisite must be met:
You are connected to the Internet.
To create a new My Nero identity, proceed as follows:
1. Read the license conditions carefully.
2. Check the I agree to these license terms box.
3. Click on the Next button.
Æ The Create your own account window will open.
Your nickname must not contain any periods, underscores or other special characters, and
must be between 5 and 20 characters long.
4. Enter a name you want your friends to use to find you in the Nickname input field.
5. Enter your first name in the First name input field.
6. Enter your last name in the Last name input field.
7. In the Country drop-down menu, select the country you are in at the moment.
You can only register with My Nero once with the same email address.
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Installation and configuration
8. Enter your email address in the Email and Email (retype) input fields.
If you cannot read the character combination in the Security code field, click in the field
again and a new combination will be displayed.
9. Enter the combination of letters and numbers you can see in the Security code display field
in the Security code input field.
Choosing a safe password
Make sure your password consists of numbers, letters, and special characters. This will
minimize the risk of your data being misused by unauthorized persons.
10. Enter a password with at least 6 characters in the Password input field.
11. Enter the password again in the Password (retype) input field.
12. Click on the Register button.
Æ The My Nero Login screen will appear.
You will receive an activation email from My Nero.
13. Follow the instructions in the activation email.
14. When you have activated your account, click on the Login button.
Î You are now registered with My Nero with a new identity.
The Your Internet connection screen will now be displayed. For instructions on how
to configure this, see
Setting up an Internet connection.
4.2.2 Registering with an existing My Nero identity
The following prerequisite must be met:
You are connected to the Internet.
To register with an existing My Nero identity, proceed as follows:
1. Select the I already have an account at My Nero radio button.
Æ The My Nero Login screen will appear.
2. Enter your nickname in the Nickname input field.
3. Enter your password in the Password input field.
If you have forgotten your password, click on the Forgot your password? link and you will
be taken to a My Nero web page where you can have a new password sent to you by
email.
4. Click on the Login button.
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Installation and configuration
Î You are now registered with My Nero with an existing identity. The Your Internet
connection window will now be displayed. For instructions on how to configure this,
Setting up an Internet connection.
see
4.3 Setting up an Internet connection
To set up your Internet connection, proceed as follows:
1. Select the radio button for the type of connection your computer uses to connect to the Inter-
net.
The type of connection affects the audio and video quality.
Choose the most suitable connection type and bandwidth for your Internet connection. If
the bandwidth you set is higher than the bandwidth actually available, this may cause a deterioration in audio and video quality.
2. If you selected Broadband and DSL, select the bandwidth of your Internet connection in the
drop-down menu.
3. Click on the Next button.
Æ The Select your Video Device screen will open.
4. If you have a webcam connected to your computer:
1. Check the Activate video functionality box.
2. Select your webcam in the Capture Device (Webcam) drop-down menu.
5. Click on the Next button.
Æ If there is more than one audio device installed on your computer, the Select your
Sound Device screen will open.
1. Select the playback device you require in the Device for Playback drop-down menu.
2. Select the recording device you require in the Device for Recording drop-down menu.
3. Select the audio device you require in the Audio device for ring tone and hands-free
talking drop-down menu.
6. Click on the Finish button.
Î You have now set up the Internet connection.
The first time you open Nero Sipps, the Nero Sipps Callto dialog box will open.
If you do not want Nero Sipps to check whether it is the default application for Internet calls,
check the Do not bother me again box. Nero Sipps will now be the default telephone for
all callto links.
Page 16
User interface
5 User interface
5.1 Main screen
The Nero Sipps main screen offers you fast access to all functions via the menu and buttons.
The message field lets you see the most important messages at a glance.
The tabs allow you to access your contacts, the telephone, and the call list as well as to call
up the functions you require.
5.1.1 Menu
File menu
My Status
Configuration
Exit
View menu
Silver
Action menu
Call handling
Video call
Fig. 5: Main screen
Displays a drop-down list from which you can select your online
status.
Opens the Nero Sipps configuration.
Exits Nero Sipps.
Selects the Silver skin for the user interface. This box is checked by
default.
New call: Dials the number shown in the dialing field.
Conference call: Starts a conference call to the number shown in the
second dialing field.
Start recording: Records a call in progress. This item is only avail-
able if there is a call underway.
Starts video transmission. The Preview window is opened.
Page 17
User interface
Contact man-
agement
Search for
Contacts
File transfer
Online shop
My Nero menu
My profile
Info services
My Nero
account
Help menu
Quick start
Help
Tutorial
About
Add contact / Find friends on My Nero: Finds your friends on My
Nero. A browser window containing the Search contact page is
opened.
Add contact / Add a contact manually: Adds a new contact to the
contact list manually. The New contact window is opened.
Contact details: Shows the details for the highlighted contact. The
Edit contact window is opened.
Invite friends: Invites your friends into My Nero.
Contact synchronization: Synchronizes your contacts with other ap-
plications. The Configuration window is opened with the Contact
Synchronization tab.
Find friends on My Nero: Finds your friends on My Nero. A browser
window containing the Search contact page is opened.
Search after contact local: Searches the local contact list. The Begin Search dialog window is opened.
Starts a file transfer between you and another My Nero member.
Opens the Nero Sipps online shop in which you can purchase further
Nero products and call credit.
Edits your profile. A browser window containing the My profile page
is opened.
Opens a drop-down list containing information services to which you
can subscribe. Information on the services to which you have subscribed is displayed in the message field.
Edits your My Nero account. A browser window containing the pa ge
for your user account is opened.
Opens the QuickStart guide.
Opens the online help.
Opens a tutorial on Nero Sipps in pdf format.
Opens a window containing information about Nero Sipps.
5.1.2 Areas
Message field
Shows your online status, messages relating to subscription
information services, and any changes to the status of your
contacts. Clicking on the message for an information service
opens a window containing further information. Clicking on the
message about a change in status opens a chat window with
the contact in question.
Dialing field
Lets you enter digits using the keyboard and shows the number
to be called.
Keypad
Lets you enter digits using the mouse.
Page 18
User interface
5.1.3 Buttons
Status indicator
Indicates whether you are logged into the My Nero network.
If the status indicator is red, you are either not connected to the Internet or
your connection with My Nero has been interrupted.
Opens a drop-down menu.
Find friends on My Nero: Finds your friends on My Nero. A browser win-
dow containing the Search contact page is opened.
Add a contact manually: Adds a new contact to the contact list manually.
The New contact window is opened.
Connects you to My Nero. A browser window containing the My Nero start
page is opened.
Opens the Video preview window.
Opens a drop-down menu.
Find friends on My Nero: Finds your friends on My Nero. A browser window containing the Search contact page is opened.
Search after contact local: Searches the local contact list. The Begin
Search dialog window is opened.
Connects you to My Nero. A browser window containing the My Nero start
page is opened.
Selects the online status. A drop-down menu containing the various online
states is opened.
If the status indicator is red, you are either not connected to the Internet or your connection
with My Nero has been interrupted. Check your Internet connection and restart Nero Sipps
if necessary.
5.1.4 Context menu
Right-clicking on a free area opens a context menu.
Connections area
IP Address
Extended area
Session logfile
Sends the selected contact a chat message. The chat window is opened.
Calls the highlighted contact or dials the number in the dialing field.
Ends a call in progress. This button is only active if there is a call underway.
Forwards a call in progress. The Call Forward dialog is opened.
Selects the network adapter via which Nero Sipps receives and
transmits voice packages using its IP address. This item is only
displayed if there is more than one network adapter installed in the
computer.
Opens the Logfile Viewer window.
Page 19
User interface
Nero Sipps configuration area
Configuration
About Nero Sipps
5.2 Contacts tab
This tab shows your contacts and their current online status. You can edit and delete your
contacts.
Wizard
Help
Exit
Opens the Nero Sipps configuration.
Opens the Nero Sipps configuration wizard.
Opens the online help.
Opens a window containing information about Nero
Sipps.
Exits Nero Sipps.
Contacts that are online have a colored avatar
Contacts that are offline have a gray avatar
Highlighting a contact opens a detailed view. This includes a larger version of the avatar together with a small icon on the bottom right showing the contact's online status. Next to this
you will see the contact's IM account and telephone number.
You can only view the online status of your contacts if they have authorized you to do so.
To find out how to authorize a contact yourself, see
5.2.1 Buttons
5.2.2 Context menu
.
.
Authorizing a contact.
Sorts the contacts.
Show all: Shows all contacts.
Online: Shows only contacts who are online in My Nero and whose online
status is online, away or busy.
Opens the Nero Sipps configuration.
Edit
contact
Delete
contact
5.3 Telephone tab
This tab lets you call people using their number or nickname on My Nero. You can do this
using the keyboard of your computer or the keypad in Nero Sipps. You can also carry out all
actions relating to calls here.
Edits the highlighted contact. The Edit contact window is opened.
Deletes the highlighted contact.
Page 20
User interface
5.3.1 Buttons
Legal information
Please note that unauthorized recording of calls is illegal in many countries and is a prosecutable offence. If you live in such a country, you are obliged to tell the other party that the
call is being recorded. Please inform yourself therefore of the statutory regulations for your
country before recording your telephone call. If you are unsure about the legal position in
your country, we recommend that you consult your legal advisor. Nero AG accepts no liability in the event of misuse of this program function and the resultant violation of the respective national law.
In Germany, this problem is addressed in the penal code, § 203.
More detailed information can be found under:
Holds the call in progress. This button is only active if there is a call underway.
Starts a conference call.
If a call is not yet underway, the number in the first dialing field will be
called directly.
If a call is already underway, the next number will be called.
Records the call in progress.
http://bundesrecht.juris.de/stgb/
5.3.2 Context menu
The context menu for the Telephone tab corresponds to the context menu for the main
screen.
5.4 List of calls tab
Opens the Nero Sipps configuration.
Regulates the microphone volume.
The changes will only take effect if the Automatic Gain Control (AGC)
box on the Audio Devices tab under the Basic settings menu icon in the
configuration is unchecked.
The top button mutes and restores the microphone volume.
Regulates the speaker volume.
The top button mutes and restores the speaker volume.
Shows and hides the keypad.
The list of calls provides information on successful and unsuccessful calls, their date and
time, the person called, and the duration.
Successful calls are indicated by a green telephone symbol
Unsuccessful calls are indicated by a red telephone symbol
.
.
Reasons for an unsuccessful call include the caller hanging up too early or you rejecting the
call.
Page 21
User interface
5.4.1 Buttons
5.4.2 Context menu
Opens the Nero Sipps configuration.
Plays a recorded call. This button is only displayed if the call was recorded.
Deletes the call.
Deletes all calls in the list of calls. A dialog window to confirm this action is
opened.
Delete call
contact to
address
Call
Add
book
Calls the originator of the highlighted call.
Deletes the call.
Adds the originator of the highlighted call to the contacts. The New con-
tact window is opened.
Page 22
Outgoing calls
6 Outgoing calls
6.1 Calling someone on My Nero
Calls to others logged into My Nero are free.
To call someone on My Nero, proceed as follows:
1. Click on the Telephone tab.
2. Click in the dialing field.
Fig. 6: Dialing field
3. Enter the Nero nickname of the person you want to call in the dialing field.
4. Click on the button.
Î The call is made.
6.2 Calling someone in the public telephone network
DTMF dialing is only available if you are using the Nero Sipps keypad.
Composition of the telephone numbers
The composition of the telephone numbers change when calling the public telephone network via Internet telephony.
Enter the numbers in the following format:
Country code – area code (without 0) – telephone number
Example: 49891234567
The following prerequisite must be met:
Your Nero calling card is in credit.
To call someone in the public telephone network, proceed as follows:
1. Click on the Telephone tab.
2. Click in the dialing field.
3. Enter the number of the person you want to call in the dialing field.
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