Nero RESCUEAGENT MULTIMEDIA SUITE 10 user Manual

Manual

Nero RescueAgent

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Nero RescueAgent

Start Successfully

1.1

About the Manual

1.2

About Nero RescueAgent

1.3

Working with Nero RescueAgent

Starting The Program

Start Screen

3.1

Select Storage Media And Scan Level

Files Found Screen

4.1

Select Specific Files / Show Only Specific Files Window

4.2

Select Files to Recover

Process Completed Screen

5.1

Save Log File

End Screen

Technical Information

7.1

System Requirements

7.2

Supported File Systems

7.3

Key Combinations

7.4

Versions of Nero RescueAgent

Glossary

Index

Contact

Table of contents

Nero RescueAgent

1 Start Successfully

1.1 About the Manual

This manual is intended for all users who want to learn how to use Nero RescueAgent. It is process-based and explains how to achieve a specific objective on a step-by-step basis.

To make best use of this documentation, please note the following conventions:

Start Successfully

Indicates warnings, preconditions or instructions that have to be precisely followed.

1. Start …

Indicates additional information or advice.

The number at the beginning of a line indicates a prompt for action. Carry out these actions in the order specified.

Indicates an intermediate result. Indicates a result.

Indicates text passages or buttons that appear in the p r ogram interface. They are shown in boldface.

(see…)

Indicates references to other chapters. They are executed as links and are shown in red and underlined.

[…]

Indicates keyboard shortcuts for entering commands.

1.2 About Nero RescueAgent

With Nero RescueAgent you can quickly and easily recover files from storage media which, for instance, have been corrupted by scratches or cannot be read correctly due to ageing.

The following storage media are supported by Nero RescueAgent.  CD

 DVD  Hard drive  USB stick  Memory card  Floppy

For

multisession disks and disks formatted for the UDF file system capable of packet writing,

Nero RescueAgent also provides the option of recovering deleted files and older file versions.

Nero RescueAgent

1.3 Working With Nero Rescue Agent

The Nero RescueAgent Assistant helps you to restore files in just a few steps. The following individual steps are necessary.

 Select storage medium and scan level.

 Search storage medium for files that can be restored.  Select files to be restored and define storage location for files.  Start Restore.  Save log file. (optional)

Then you can either start a new scan, scan the storage medium again, restore files or end Nero RescueAgent.

See also

 Select Storage Media And Scan Level → 8  Select Files to Recover → 11  Save Log File → 14

Start Successfully

Nero RescueAgent

2 Starting The Program

To start Nero RescueAgent, proceed as follows:

1. If you use the Nero Multimedia Suite and have Nero StartSmart available:

1. Click the Nero StartSmart icon.  The Nero StartSmart window is opened.

Starting The Program

2. Click the

button.

 The list of Nero applications is displayed.

3. Select the Toolbox > Nero RescueAgent entry in this selection list.  The Nero RescueAgent window is opened.

2. If you use Nero BackItUp & Burn:

1. Click the Nero BackItUp icon.  The Nero BackItUp window is opened.

2. Click the Nero RescueAgent button.  The Nero RescueAgent window is opened.

You have started Nero RescueAgent.

Nero RescueAgent

3 Start Screen

In the start screen of Nero RescueAgent, you can select the storage medium from which to restore data. In addition you can choose between a fast and a deep scan.

Start Screen

The following setting options are available:

Drop-down menu

Selects the storage medium from which data is to be restored.

Drive/media from

which to recover data:

Option button

Fast scan

Selects the faster scan. The fast scan searches only the system of the storage medium. With the aid of the fast scans,

deleted files and older file versions are found.

Option button

Deep scan

Selects the deep scan. The deep scan searches the whole storage medium. With the deep scan you will find individual faulty meta-file entries, corrupted files, unreadable sectors as well as files that have been deleted and that are no longer visible in the FAT file system.

The deep scan takes much longer than the fast scan.

Button

Help

Opens the Help window and displays information on program and version number.

Start screen

FAT file

Nero RescueAgent

Start Screen

Button

Starts the search for files that can be recovered.

3.1 Select Storage Media And Scan Level

To select the storage medium and the scan level, proceed as follows:

1. Insert the desired disc into the drive or connect the desired storage medium to your

computer.

2. Select the storage media from the Drive / media to recover data from drop-down menu.

3. Select the desired scan level.

The fast scan only searches the FAT file system of the storage medium. The fast scan finds deleted files and older file versions. The deep scan searches the whole storage medium. With the deep scan you can

find individual faulty meta-file entries, corrupted files, unreadable sectors as well as files that have been deleted and which are not visible in the FAT file system.

The deep scan takes much longer than the fast scan.

4. Click the Next button.

The Fast Scanning or Deep Scanning screen is displayed. Progress can be followed

here. After completion of the search, the Files Found screen is displayed.

See also

 Select Files to Recover → 11  Start Screen → 7

Nero RescueAgent

4 Files Found Screen

The Files Found screen lists all files that can be restored. If files can only to be partly restored, they are marked in yellow. If there is only a small probability that files can be restored, they are marked in red.

Files Found Screen

The following setting options are available:

Button

Find

Button

Select

Opens the Find file window which allows you to search for a specific file via its file name.

Opens the Select specif ic fil es window. Here files can be selected according to particular criteria and problem categories can be chosen for restoring.

Button

Show

Opens the Show only specific files window. Here files can be selected according to particular criteria and problem categories can be chosen for restoring.

Button

Check box

Recover all files into

Opens the Browse For Folder window. Here you can define the folder in which the restored files are to be

saved. Recovers all files into the directory you have defined in the Browse

For Folder window.

single directory

Files Found screen

Nero RescueAgent

Files Found Screen

Button

Returns to the start screen.

Back

Button

Starts the recovery of the selected files. Only available when a storage locality for the files to be restored

has already been defined.

See also

 Select Files to Recover → 11

4.1 Select Specific Files / Show Only Specific Files Window

In the Select specific files and Show only specific files windows, files can be selected and displayed in the Files Found screen. The files can be selected according to particular criteria and also problem categories whereby an easy overview is obtained even for long lists.

The following setting options are available:

Check Box

Selects all files or shows them

All files

Nero RescueAgent

Select specific files and Show only specific files window

Files Found Screen

Check Box

All problems

Check Box

All normal files

Check Box

All deleted files

Check Box

All corrupted files

Check Box

All files with incorrect file

names

Check Box

All previous versions

Check Box

All recoverable files

Selects all files from all problem categories or shows them.

Selects all files or shows files in which no faults have been found.

Selects all deleted files or shows them.

Selects all corrupted files or shows them. Nero RescueAgent finds corrupted files only only when the

Deep Scan option has been selected in the start screen. Selects all files with incorrect file names or shows them.

Nero RescueAgent finds files with incorrect names only if the Deep Scan option has been selected in the starting screen.

Selects all older file versions or shows them.

Selects all files that can be restored or shows them.

Check Box

All unrecoverable files

Check Box

All selected files

Check Box

All files not selected

Input field

All or part of the file name:

Button

Select

Button

Show

Button

Cancel

Selects all files that cannot be restored or shows them.

Shows all selected files Only available in Show only specific files window.

Shows all files that have not been selected. Only avai lable in Show only sp ecific files window.

Enter a search term here which is to be searched for in the listed files in the Files Found screen. All files that contain the search term are listed or shown.

Closes the Select specific files window and marks all the selected criteria and problem categories in the Files Found screen.

Closes the Show only specific files window and shows all the selected criteria and problem categories in the Files Found screen.

Closes the Select specific files or the Show only specific

files window.

Nero RescueAgent

4.2 Select Files to Recover

The Files Found screen lists all files and folders that can be restored. As the list can be very long, it is possible to show files according to certain criteria and problem categories. The files can also be selected from the folder tree.

The following requirements must be fulfilled:

► You have searched the desired storage medium for files to be restored. ► The Files Found screen is displayed. To find and select files according to specific criteria and problem categories, proceed as

follows:

1. If you want to find a certain file via its file name:

1. Click the Find button.  The Find file window is opened.

2. Enter the full file name or a part of it in the File name input field.

3. If you want Nero RescueAgent to search for the file name as a separate word, select the

Match whole word check box.

4. If you want Nero RescueAgent to respect the spelling (upper case or lower case) of the

file name, select the Match case check box.

5. If you want Nero RescueAgent to select the found file, select the Select found file check

box.

6. Click the Find button.  If a file matching your search criteria is found, it is highlighted in the list of files of the

Files Found screen.

7. Click the Close button.  The window is closed.

Files Found Screen

2. If you want to select specific files:

1. Click the Select button.  The Select specific files window is opened.

2. Select the check box of the desired criteria or enter a search term in the All or part of

the file name input field and click the Select button.

 The Select specific files window is closed. The Select button is now highlighted.

3. If you want only specific files to be shown:

1. Click the Show button.  The Show only specific files window is opened.

2. Select the check boxes of the criteria and problem categories or enter a search term in

the All or part of a file name input field and click the Show button.

 The Show only specific files window is closed. The Show button is now highlighted.

4. Click the button in order to define the target folder of the files to be restored.

 The Browse For Folder window is opened.

Nero RescueAgent

Files Found Screen

The folder in which the files are to be stored must not be situated on the same storage medium from which the files are to be restored.

5. Select the folder in which the files are to be stored and click the OK button.

 The Browse For Folder window is closed.

6. Click the Next button.

Nero RescueAgent begins restoring the selected files. This can take some time

depending on how severely the storage medium is damaged. After recovery is complete, the Process Completed screen appears.

See also

 Save Log File → 14  Files Found Screen → 9  Select Specific Files / Show Only Specific Files Window → 10

Nero RescueAgent

5 Process Completed Screen

All recovered files are displayed in the Pro c ess Co mpl eted screen. The screen also indicates how many files could not be recovered. You can save a log file as a summary of the recovery performed.

Process Completed Screen

The following setting options are available:

Button

Save log file

The Save as dialog appears. You can specify the storage location for the log file here. The

log file is saved in TXT format.

Link

Opens the folder in which the restored files were saved.

Recovery destination

Context Menu

Explore this folder

Button

Opens the folder in which the marked file was saved in Windows® Explorer.

Returns to the Recovering screen.

Back

Button

Changes to the end screen of Nero RescueAgent.

Process Completed Screen

Nero RescueAgent

5.1 Save Log File

The following requirements must be fulfilled:

► You have restored files with Nero RescueAgent. ► The Process Completed screen is displayed. To save a log file, proceed as follows:

1. Click the Save log file button.

 The Save As window is opened.

2. Select the folder to which the log file is to be saved and click the OK button.

 The Save As dialog is closed.

3. Click the Next button.

The end screen of Nero RescueAgent is displayed. You can now either start a new

scan, scan the same storage medium again, restore further files, or close Nero RescueAgent.

See also

 Process Completed Screen → 14

Process Completed Screen

Nero RescueAgent

6 End Screen

In the end screen you can either start a new scan, scan the same storage medium again, or restore further files.

End Screen

End screen

The following menu icons are available:

New scan

Scan the same

Returns to the start screen. Restarts a scan on the same drive with the same scan options.

drive

Recover more files Changes to the Files Found screen. Here you can select further files

to restore, or simply restart restoring with the files that are already selected.

Nero RescueAgent

7 Technical Information

7.1 System Requirements

Nero RescueAgent is installed along with the Nero products. The same system requierements as for the installed products apply. You can find detailed information on the system requirements at

www.nero.com.

Technical Information

7.2 Supported File Systems

 UFD (Version 1.0 to 2.6)

 CDFS (ISO 9660, including Joliet).  Multisession Disc  UDF/ISO Bridge Disc  NTFS  FAT 16, FAT 32, ExtFAT

7.3 Key Combinations

In Nero RescueAgent menu commands can be carried out on-the-fly via predefined key combinations.

The following key combinations are available:

[Ctrl+B] [Ctrl+R]

Returns to the previous screen. Starts recovery.

Only avai lable in the Files to Recover screen.

[Ctrl+S]

[Ctrl+C]

[Ctrl+A]

[Ctrl+P]

Starts the search for files on the selected storage medium. Only available on the starting screen.

Aborts restoring of the files. Only avai lable in the Files Are Being Recovered screen.

Selects all files from the disk. Only avai lable in the Files to Recover screen.

Selects all files for which problems have been determined and restoring is required.

Only avai lable in the Files to Recover screen.

Nero RescueAgent

Nero RESCUEAGENT MULTIMEDIA SUITE 10 user Manual

Specifications and Main Features

Frequently Asked Questions

User Manual