Nero RescueAgent Instruction Manual

Manual

Nero RescueAgent

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Nero RescueAgent

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Table of contents

1

Start Successfully

4

1.1

About the Manual

4

1.2

About Nero RescueAgent

4

1.3

Working with Nero RescueAgent

5

2

Starting the Program

6

3

Start Screen

7

3.1

Select Storage Media And Scan Level

8

4

Files Found Screen

9

4.1

Select Specific Files / Show Only Specific Files Window

10

4.2

Select Files to Recover

12

5

Process Completed Screen

14

5.1

Save Log File

15

6

End Screen

16

7

Technical Information

17

7.1

System Requirements

17

7.2

Supported File Systems

17

7.3

Key Combinations

17

7.4

Versions of Nero RescueAgent

18

8

Glossary

19

9

Index

20

10

Contact

21

Nero RescueAgent

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1 Start Successfully

1.1 About the Manual

This manual is intended for all users who want to learn how to use Nero RescueAgent. It is
process-based and explains how to achieve a specific objective on a step-by-step basis.

To make best use of this documentation, please note the following conventions:

Indicates warnings, preconditions or instructions that have to be
precisely followed.

Start Successfully

1. Start …

OK

(see…)

[…]

Indicates additional information or advice.

The number at the beginning of a line indicates a prompt for action.
Carry out these actions in the order specified.

Indicates an intermediate result.

Indicates a result.

Indicates text passages or buttons that appear in the p r ogram
interface. They are shown in boldface.

Indicates references to other chapters. They are executed as links and
are shown in red and underlined.

Indicates keyboard shortcuts for entering commands.

1.2 About Nero RescueAgent

With Nero RescueAgent you can quickly and easily recover files from storage media which,
for instance, have been corrupted by scratches or cannot be read correctly due to ageing.

The following storage media are supported by Nero RescueAgent.
 CD

 DVD
 Hard drive
 USB stick
 Memory card
 Floppy

Nero RescueAgent

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For multisession disks and disks formatted for the UDF file system capable of packet writing,
Nero RescueAgent also provides the option of recovering deleted files and older file

versions.

1.3 Working with Nero RescueAgent

The Nero RescueAgent Assistant helps you to restore files in just a few steps.
The following individual steps are necessary.

 Select storage medium and scan level.

 Search storage medium for files that can be restored.
 Select files to be restored and define storage location for files.
 Start Restore.
 Save log file. (optional)

Then you can either start a new scan, scan the storage medium again, restore files or end
Nero RescueAgent.

See also

 Select Storage Media And Scan Level →8
 Select Files to Recover →12
 Save Log File →15

Start Successfully

Nero RescueAgent

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2 Starting the Program

To start Nero RescueAgent, proceed as follows:

1. Select Start (the start icon) > (All) Programs > Nero > Nero 11 > Nero RescueAgent.

 The Nero RescueAgent window is opened.

Additionally, Nero Resc ueA gent can be started from the Welcome Application.

 You have started Nero RescueAgent.

Starting the Program

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3 Start Screen

In the start screen of Nero RescueAgent, you can select the storage medium from which to
restore data. In addition you can choose between a fast and a deep scan.

Start Screen

The following setting options are available:

Drop-down menu

Drive/media from

which to recover data:

Option button

Fast scan

Option button

Deep scan

Button

Help

Button

Next

Selects the storage medium from which data is to be restored.

Selects the faster scan. The fast scan searches only the
system of the storage medium. With the aid of the fast scans,

deleted files and older file versions are found.
Selects the deep scan. The deep scan searches the whole

storage medium. With the deep scan you will find individual
faulty meta-file entries, corrupted files, unreadable sectors as
well as files that have been deleted and that are no longer visible
in the FAT file system.

The deep scan takes much longer than the fast scan.
Opens the Help window and displays information on program

and version number.

Starts the search for files that can be recovered.

Start screen

FAT file

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3.1 Select Storage Media And Scan Level

To select the storage medium and the scan level, proceed as follows:

1. Insert the desired disc into the drive or connect the desired storage medium to your

computer.

2. Select the storage media from the Drive / media to recover data from drop-down menu.

3. Select the desired scan level.

The fast scan only searches the FAT file system of the storage medium. The fast
scan finds deleted files and older file versions.
The deep scan searches the whole storage medium. With the deep scan you can

find individual faulty meta-file entries, corrupted files, unreadable sectors as well
as files that have been deleted and which are not visible in the FAT file system.

The deep scan takes much longer than the fast scan.

4. Click the Next button.

 The Fast Scanning or Deep Scanning screen is displayed. Progress can be

followed here. After completion of the search, the Files Found screen is displayed.

Start Screen

See also

 Select Files to Recover →12
 Start Screen →7

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4 Files Found Screen

The Files Found screen lists all files that can be restored. If files can only to be partly
restored, they are marked in yellow. If there is only a small probability that files can be
restored, they are marked in red.

Files Found Screen

The following setting options are available:

Button

Find

Button

Select

Button

Show

Button

Opens the Find file window which allows you to search for a
specific file via its file name.

Opens the Select specif ic fil es window. Here files can be
selected according to particular criteria and problem categories
can be chosen for restoring.

Opens the Show only specific files window. Here files can be
selected according to particular criteria and problem categories
can be chosen for restoring.

Opens the Browse For Folder window.
Here you can define the folder in which the restored files are to

be saved.

Nero RescueAgent

Files Found screen

9

Files Found Screen

Check box

Recover all files into

single directory

Button

Back

Button

Next

Recovers all files into the directory you have defined in the
Browse For Folder window.

Returns to the start screen.

Starts the recovery of the selected files.
Only available when a storage locality for the files to be restored

has already been defined.

See also

 Select Files to Recover →12

4.1 Select Specific Files / Show Only Specific Files Window

In the Select specific files and Show only specific files windows, files can be selected
and displayed in the Files Found screen. The files can be selected according to particular
criteria and also problem categories, whereby an easy overview is obtained, even for long
lists.

Nero RescueAgent

Select specific files and Show only specific files window

10

The following setting options are available:

Files Found Screen

Check Box

All files

Check Box

All problems

Check Box

All normal files

Check Box

All deleted files

Check Box

All corrupted files

Check Box

All files with incorrect file

names

Check Box

All previous versions

Selects all files or shows them

Selects all files from all problem categories or shows them.

Selects all files or shows files in which no faults have been
found.

Selects all deleted files or shows them.

Selects all corrupted files or shows them.
Nero RescueAgent finds corrupted files only when the Deep

Scan option has been selected in the start screen.
Selects all files with incorrect file names or shows them.

Nero RescueAgent finds files with incorrect names only if the
Deep Scan option has been selected in the starting screen.

Selects all older file versions or shows them.

Check Box

All recoverable files

Check Box

All unrecoverable files

Check Box

All selected files

Check Box

All files not selected

Input field

All or part of the file name:

Button

Select

Button

Show

Selects all files that can be restored or shows them.

Selects all files that cannot be restored or shows them.

Shows all selected files
Only avai lable in Show only specific files window.

Shows all files that have not been selected.
Only avai lable in Show only specific files window.

Enter a search term here which is to be searched for in the
listed files in the Files Found screen. All files that contain the
search term are listed or shown.

Closes the Select specific files window and marks all the
selected criteria and problem categories in the Files Found
screen.

Closes the Show only specific files window and shows all
the selected criteria and problem categories in the Files

Found screen.

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11

Files Found Screen

Button

Cancel

4.2 Select Files to Recover

The Files Found screen lists all files and folders that can be restored. As the list can be very
long, it is possible to show files according to certain criteria and problem categories. The files
can also be selected from the folder tree.

The following requirements must be fulfilled:

▲ You have searched the desired storage medium for files to be restored.
▲ The Files Found screen is displayed.
To find and select files according to specific criteria and problem categories, proceed as

follows:

1. If you want to find a certain file via its file name:

1. Click the Find button.
 The Find file window is opened.

2. Enter the full file name or a part of it in the File name input field.

3. If you want Nero RescueAgent to search for the file name as a separate word, select the

Match whole word check box.

4. If you want Nero RescueAgent to respect the spelling (upper case or lower case) of the

file name, select the Match case check box.

5. If you want Nero RescueAgent to select the found file, select the Select found file check

box.

6. Click the Find button.
 If a file matching your search criteria is found, it is highlighted in the list of files of the

Files Found screen.

7. Click the Close button.
 The window is closed.

Closes the Select specific files or the Show only specific
files window.

2. If you want to select specific files:

1. Click the Select button.
 The Select specific files window is opened.

2. Select the check box of the desired criteria or enter a search term in the All or part of

the file name input field and click the Select button.

 The Select specific files window is closed. The Select button is now highlighted.

3. If you want only specific files to be shown:

1. Click the Show button.
 The Show only specific files window is opened.

2. Select the check boxes of the criteria and problem categories or enter a search term in

the All or part of a file name input field and click the Show button.

 The Show only specific files window is closed. The Show button is now highlighted.

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Files Found Screen

4. Click the button in order to define the target folder of the files to be restored.

 The Browse For Folder window is opened.

The folder in which the files are to be stored must not be situated on the same
storage medium from which the files are to be restored.

5. Select the folder in which the files are to be stored and click the OK button.

 The Browse For Folder window is closed.

6. Click the Next button.

 Nero RescueAgent begins restoring the selected files. This can take some time

depending on how severely the storage medium is damaged. After recovery is
complete, the Process Completed screen is displayed.

See also

 Save Log File →15
 Files Found Screen →9
 Select Specific Files / Show Only Specific Files Window →10

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5 Process Completed Screen

All recovered files are displayed in the Process Completed screen. The screen also
indicates how many files could not be recovered. You can save a log file as a summary of
the recovery performed.

Process Completed Screen

The following setting options are available:

Button

Save log file

Link

Recovery destination

Context Menu

Explore this folder

Button

Back

Button

Next

Nero RescueAgent

Process Completed Screen

The Save as dialog appears.
You can specify the storage location for the

log file here. The log file is saved in TXT
format.

Opens the folder in which the restored files
were saved.

Opens the folder in which the marked file
was saved in Windows Explorer.

Returns to the Recovering screen.

Changes to the end screen of Nero
RescueAgent.

14

5.1 Save Log File

The following requirements must be fulfilled:

▲ You have restored files with Nero RescueAgent.
▲ The Process Completed screen is displayed.
To save a log file, proceed as follows:

1. Click the Save log file button.

 The Save As window is opened.

2. Select the folder to which the log file is to be saved and click the OK button.

 The Save As dialog is closed.

3. Click the Next button.

 The end screen of Nero RescueAgent is displayed. You can now either start a new

scan, scan the same storage medium again, restore further files, or close Nero
RescueAgent.

See also

 Process Completed Screen →14

Process Completed Screen

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6 End Screen

In the end screen you can either start a new scan, scan the same storage medium again, or
restore further files.

End Screen

The following menu icons are available:

New scan

Scan the same

drive

Returns to the start screen.

Restarts a scan on the same drive with the same scan options.

Changes to the Files Found screen. Here you can select further files

Recover more files

to restore, or simply restart restoring with the files that are already
selected.

End screen

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7 Technical Information

7.1 System Requirements

Nero RescueAgent is part of the Nero product you have installed. Its system requirements
are the same. Detailed system requirements of this and all other Nero products can be found
in the Support section on our Web site

Technical Information

www.nero.com.

7.2 Supported File Systems

 UFD (Version 1.0 to 2.6)

 CDFS (ISO 9660, including Joliet).
 Multisession Disc
 UDF/ISO Bridge Disc
 NTFS
 FAT 16, FAT 32, ExtFAT

7.3 Key Combinations

In Nero RescueAgent menu commands can be carried out on-the-fly via predefined key
combinations.

The following key combinations are available:

[Ctrl+B]

[Ctrl+R]

Returns to the previous screen.
Starts recovery.

Only avai lable in the Files to Recover screen.

[Ctrl+S]

[Ctrl+C]

[Ctrl+A]

[Ctrl+P]

[Ctrl+D]

Starts the search for files on the selected storage medium.
Only available on the starting screen.

Aborts restoring of the files.
Only avai lable in the Files Are Being Recovered screen.

Selects all files from the disk.
Only avai lable in the Files to Recover screen.

Selects all files for which problems have been determined and
restoring is required.

Only avai lable in the Files to Recover screen.
Opens the Find Folder window.

Only avai lable in the Files to Recover screen.

Nero RescueAgent

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