NEC Xen IPK User Guide

Xen IPK

Features & Specifications

Manual

NEC Business Solutions Ltd

Document No.: 8201

Release 1.0

July 2003

July 2003 NEC Business Solutions Ltd

THIS PAGE INTENTIONALLY LEFT BLANK

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A6-324000-642-01 - Release 1.0

July 2003

Preface & Disclaimer

GENERAL INFORMATION

The Xen IPK System is a feature-rich key system that provides over 200 features including Computer Telephony Integration, Least Cost Routing, Automatic Call Distribution, ISDN Trunks and many others.

The Xen IPK system meets customer needs today and as business expands the system can be expanded to grow as well.

The Xen IPK system has a set of manuals that provide all the information necessary to install and support the system. The manuals are described in this preface.

THIS MANUAL This manual provides specific detailed information and specifications for all

features provided with the Xen IPK system for Australia.

SUPPORTING DOCUMENTS

Xen IPK General Description Manual

This Manual provides general information about the system, its features, system configuration and standards. This manual provides an overview of the Xen IPK System and can be used to present information to potential customers.

Xen IPK System Hardware Manual

The System Hardware Manual is provided for the system installer. This manual has detailed instructions for installing the Xen IPK system KSUs, ETUs, Multiline Terminals, and optional equipment.

Xen IPK System Programming Manual

This manual provides instructions for programming the Xen IPK and Axis system via a Multiline Terminal or PC.

Xen IPK Least Cost Routing Manual

This manual provides instructions to the service technician for programming the customer site for least cost routing.

Xen IPK Automatic Call Distribution Manual

This manual provides the service technician with instructions for programming the ACD. This manual can also be used by the ACD supervisor, at the customer site, to use to become familiar with the ACD/ MIS feature.

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NEC shall not be liable for any direct, indirect, consequential or incidental damages about the use of this equipment, manual or any related materials.

The information in this technical manual is advisory in nature and is subject to change. NEC may make improvements and changes in the products described in this manual without notice. Changes will be periodically made to the information in the new editions.

Efforts have been made to ensure that the contents of this manual are correct. Should you find any error, NEC welcomes your comments to improve our communications, please contact NEC on 1800 036 136.

Contents of this manual are subject to change without prior notice at the discretion of NEC Business Solutions Ltd.

This document has been prepared for the use of employees and customers of NEC Business Solutions Ltd and may not be reproduced without the prior, written approval of NEC Business Solutions Ltd.

NEC Business Solutions Ltd

635 Ferntree Gully Road

Glen Waverley Vic 3150

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Chapter 1 Regulatory Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1

SECTION 1 Electromagnetic Interference (EMI) . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

SECTION 2 Incidence of Harm . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

SECTION 3 Hearing Aid Compatibility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

SECTION 4 Service Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

SECTION 5 Compliance Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

SECTION 6 Voice Announcement/Monitoring. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

SECTION 7 Music on Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

SECTION 8 UL Regulatory Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

SECTION 9 Battery Disposal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Chapter 2 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5

SECTION 1 General Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

SECTION 2 Multiline Terminals Used With The System. . . . . . . . . . . . . . . . . . . . . . . 5

Chapter 3 Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9

SECTION 1 General Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

SECTION 2 Operating Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

SECTION 3 Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

A-1 Account Code Entry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

A-2 Account Code - Forced/Unverified . . . . . . . . . . . . . . . . . . . . . . 15

A-3 Account Code - Forced/Verified . . . . . . . . . . . . . . . . . . . . . . . . 19

A-4 Add-On Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

A-5 All Call Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

A-6 Alphanumeric Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

A-7 Ancillary Device Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

A-8 Answer Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

A-9 Answer Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

A-10 Assigned Night Answer (ANA) . . . . . . . . . . . . . . . . . . . . . . . . . 39

A-11 Attendant Add-On Console . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

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A-12 Attendant Camp-On . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

A-13 Attendant Positions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

A-14 Attendant Station Outgoing Lockout . . . . . . . . . . . . . . . . . . . . 55

A-15 Attendant Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

A-16 Authorisation Code . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

A-17 Automatic Answer with Delay Message . . . . . . . . . . . . . . . . . . 65

A-18 Automated Attendant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

A-19 Automatic Callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

A-20 Automatic Call Distribution (ACD) . . . . . . . . . . . . . . . . . . . . . . 81

A-21 Automatic Call Distribution (ACD Plus) . . . . . . . . . . . . . . . . . . 87

A-22 Automatic Carrier Routing . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

A-23 Automatic Day/Night Mode Switching . . . . . . . . . . . . . . . . . . . 99

A-24 Automatic Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101

A-25 Automatic Redial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103

A-26 Automatic Release . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107

A-27 Automatic Trunk-to-Trunk Transfer . . . . . . . . . . . . . . . . . . . . 109

B-1 Background Music - Multiline Speaker . . . . . . . . . . . . . . . . . 113

B-2 Background Music Over External Speakers . . . . . . . . . . . . . 115

B-3 Barge-In . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117

B-4 Battery Backup - System Memory . . . . . . . . . . . . . . . . . . . . . 121

B-5 Battery Backup - System Power . . . . . . . . . . . . . . . . . . . . . . 123

B-6 Busy Lamp Field on Multiline Terminals . . . . . . . . . . . . . . . . 125

C-1 Call Alert Notification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129

C-2 Call Appearance Keys (CAP) . . . . . . . . . . . . . . . . . . . . . . . . 133

C-3 Call Arrival Keys (CAR) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137

C-4 Callback Request . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141

C-5 Caller ID Call Return . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145

C-6 Caller ID - Incoming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151

C-7 Caller ID - Outgoing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157

C-8 Call Forward - All Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161

C-9 Call Forward - Busy/No Answer . . . . . . . . . . . . . . . . . . . . . . . 167

C-10 Call Forward - Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171

C-11 Call Forward - Off-Premise . . . . . . . . . . . . . . . . . . . . . . . . . . 173

C-12 Call Forward - Split . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 179

C-13 Call Park - System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 183

C-14 Call Pickup Direct . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 187

C-15 Call Pickup Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 191

C-16 Centralised Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 195

C-17 Class of Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 201

C-18 Clock/Calendar Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 207

C-19 Code Restriction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 209

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C-20 Code Restriction Password Override . . . . . . . . . . . . . . . . . . . 213

C-21 CO/PBX, Tie Line Digit Restriction . . . . . . . . . . . . . . . . . . . . . 217

C-22 Computer Telephony Integration (CTI) . . . . . . . . . . . . . . . . . . 219

C-23 Consecutive Speed Dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 221

C-24 Cordless Telephone Connection . . . . . . . . . . . . . . . . . . . . . . 223

C-25 Customised Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 227

D-1 Data Line Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 231

D-2 Delay Announcement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 233

D-3 Delayed Ringing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 237

D-4 Dial 9 For Attendant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 239

D-5 Dialled Number Identification Service (DNIS) . . . . . . . . . . . . . 241

D-6 Digit Insertion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 245

D-7 Digital Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 247

D-8 Direct Inward Dialling (DID) . . . . . . . . . . . . . . . . . . . . . . . . . . 257

D-9 Direct Inward System Access (DISA) . . . . . . . . . . . . . . . . . . . 263

D-10 Direct Inward Termination (DIT) . . . . . . . . . . . . . . . . . . . . . . . 269

D-11 Direct Paging Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 271

D-12 Direct Station Selection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 273

D-13 Distinctive Ringing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 275

D-14 Do Not Disturb (DND) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 279

D-15 Door Lock Release Relays . . . . . . . . . . . . . . . . . . . . . . . . . . . 283

D-16 Door/Monitor Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 285

D-17 DP to DTMF Switching . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 287

D-18 Drop Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 289

D-19 Dterm Series i Multiline Terminals . . . . . . . . . . . . . . . . . . . . . 291

D-20 DTU-type Multiline Terminal Migration . . . . . . . . . . . . . . . . . . 297

E-1 Elapsed Call Timer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 299

E-2 Electronic Volume Control . . . . . . . . . . . . . . . . . . . . . . . . . . . 301

E-3 E&M Tie Lines (4-Wire) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 305

E-4 Equal Access Accommodation . . . . . . . . . . . . . . . . . . . . . . . . 309

E-5 External Tone Ringer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 311

E-6 External Zone Paging (Meet-Me) . . . . . . . . . . . . . . . . . . . . . . 313

F-1 Feature Access – User Programmable . . . . . . . . . . . . . . . . . 317

F-2 Flexible Line Assignment . . . . . . . . . . . . . . . . . . . . . . . . . . . . 321

F-3 Flexible Numbering Plan . . . . . . . . . . . . . . . . . . . . . . . . . . . . 323

F-4 Flexible Ringing Assignment . . . . . . . . . . . . . . . . . . . . . . . . . . 325

F-5 Flexible Timeouts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 327

F-6 Full Duplex Handsfree . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 331

F-7 Full Handsfree Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . 333

G-1 General Purpose Relays . . . . . . . . . . . . . . . . . . . . . . . . . . . . 335

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G-2 Group Listening . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 337

H-1 Handset Mute . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 339

H-2 Handsfree Answerback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 341

H-3 Handsfree Dialling and Monitoring . . . . . . . . . . . . . . . . . . . . . 343

H-4 Headset Connection (Built In) . . . . . . . . . . . . . . . . . . . . . . . . 345

H-5 Hold With Recall (Exclusive & Non-Exclusive) . . . . . . . . . . . 347

H-6 Hot Line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 351

H-7 Howler Tone Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 353

I-1 I-Hold Indication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 355

I-2 Incoming Call Identification . . . . . . . . . . . . . . . . . . . . . . . . . . 357

I-3 Intercom By-Pass CO Call . . . . . . . . . . . . . . . . . . . . . . . . . . . 359

I-4 Internal Voice/Tone Signalling . . . . . . . . . . . . . . . . . . . . . . . . 361

I-5 Intercom Function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 363

I-6 Internal Zone Paging (Meet Me) . . . . . . . . . . . . . . . . . . . . . . 367

I-7 ISDN-BRI Trunk Connections . . . . . . . . . . . . . . . . . . . . . . . . 371

I-8 ISDN-PRI Trunk Connections . . . . . . . . . . . . . . . . . . . . . . . . 377

I-9 ISDN Supplementary Services . . . . . . . . . . . . . . . . . . . . . . . 385

I-10 I-Use Indication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 387

K-1 Key Function/Multifunction Registration . . . . . . . . . . . . . . . . 389

L-1 Large LED Indication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 391

L-2 Last Number Redial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 393

L-3 Least Cost Routing (LCR) . . . . . . . . . . . . . . . . . . . . . . . . . . . 395

L-4 Live Monitoring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 399

L-5 Loop Start Trunks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 403

M-1 Message Waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 405

M-2 Microphone Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 407

M-3 Multiline Conference Bridge . . . . . . . . . . . . . . . . . . . . . . . . . . 411

M-4 Multilingual LCD Indication . . . . . . . . . . . . . . . . . . . . . . . . . . 415

M-5 Multiple Trunk Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 417

M-6 Multi-Zone Digital Cordless . . . . . . . . . . . . . . . . . . . . . . . . . . 419

M-7 Music on Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 427

N-1 Nesting Dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 431

N-2 Night Call Pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 435

N-3 Night Chime . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 437

N-4 Night Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 439

O-1 Off-Hook Ringing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 443

O-2 Off-Premise Extension . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 445

O-3 One-Touch/Feature Access Key . . . . . . . . . . . . . . . . . . . . . . 447

P-1 PC Attendant Console . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 449

P-2 PC Programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 453

P-3 Pooled Line (Outgoing) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 455

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P-4 Power Failure Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 457

P-5 Preset Dialling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 459

P-6 Prime Line Assignment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 461

P-7 Privacy on All Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 463

P-8 Privacy Release . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 465

P-9 Private Lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 469

P-10 Programming from Multiline Terminal . . . . . . . . . . . . . . . . . . . 471

P-11 Push Button Dial - DTMF or DP . . . . . . . . . . . . . . . . . . . . . . . 473

Q-1 Quick Transfer to Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . 475

R-1 Recall Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 479

R-2 Recall With Station Identification . . . . . . . . . . . . . . . . . . . . . . 483

R-3 Redial Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 485

R-4 Remote Programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 487

R-5 Resident System Program . . . . . . . . . . . . . . . . . . . . . . . . . . . 489

R-6 Restriction (Outgoing) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 491

R-7 Ringing Line Preference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 493

R-8 Ring Tone Variation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 495

R-9 Route Advance Block . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 497

S-1 Save and Repeat . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 499

S-2 Scrolling Directories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 501

S-3 Secondary Incoming Extension . . . . . . . . . . . . . . . . . . . . . . . 505

S-4 Seized Trunk Name/Number Display . . . . . . . . . . . . . . . . . . . 507

S-5 Simplified Call Distribution . . . . . . . . . . . . . . . . . . . . . . . . . . . 509

S-6 Single Line Telephone Access . . . . . . . . . . . . . . . . . . . . . . . . 511

S-7 SLT Adapter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 515

S-8 SLT Timed Alarm . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 517

S-9 Softkeys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 519

S-10 Speed Dial – Station . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 521

S-11 Speed Dial Stored Characters . . . . . . . . . . . . . . . . . . . . . . . . 525

S-12 Speed Dial – System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 529

S-13 Station Camp-On . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 533

S-14 Station Hunting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 535

S-15 Station Message Detail Recording (SMDR) . . . . . . . . . . . . . . 539

S-16 Station Name/Number Display . . . . . . . . . . . . . . . . . . . . . . . . 545

S-17 Station Outgoing Lockout . . . . . . . . . . . . . . . . . . . . . . . . . . . . 547

S-18 Station Relocation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 551

S-19 Station Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 555

S-20 Step Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 557

S-21 Store and Repeat . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 559

S-22 Stored Hookflash . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 561

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S-23 Synchronous Ringing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 565

S-24 System Data Up/Down Load . . . . . . . . . . . . . . . . . . . . . . . . . 567

T-1 Tandem Switching of 4-Wire E&M Tie Lines . . . . . . . . . . . . . 569

T-2 Tenant Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 573

T-3 Three-Minute Reminder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 575

T-4 Tone Override . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 577

T-5 Trunk Queuing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 579

T-6 Trunk-to-Trunk Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 583

T-7 Two-Colour LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 585

U-1 Uniform Call Distribution (UCD) . . . . . . . . . . . . . . . . . . . . . . . 587

U-2 Uniform Numbering Network . . . . . . . . . . . . . . . . . . . . . . . . . 593

U-3 Universal Slots . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 597

U-4 Unsupervised Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . 603

U-5 User Programming Ability . . . . . . . . . . . . . . . . . . . . . . . . . . . 605

V-1 Voice Mail Integration (Analogue) . . . . . . . . . . . . . . . . . . . . . 607

V-2 Voice Mail Message Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . 611

V-3 Voice Over Internet Protocol (VoIP) . . . . . . . . . . . . . . . . . . . 615

V-4 Voice Over Split . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 619

V-5 Voice Prompt . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 623

Chapter 4 Feature Access Codes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 627

SECTION 1 General Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 627

x Table of Contents

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Regulatory Information Chapter 1

ECTION

LECTROMAGNETIC

NTERFERENCE (EMI)

ECTION

NCIDENCE OF HARM

This is a Class A product. In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures.

If the System is malfunctioning, it may also be causing harm to the telephone network. The Telephone system should be disconnected until the source of the problem can be determined and until repair has been made. If this is not done, the Network Provider may temporarily disconnect the service.

WARNING

ECTION

EARING AID

OMPATIBILITY

ECTION

ERVICE

EQUIREMENTS

The NEC Multiline Terminals that are provided for this system are hearing aid compatible. The manufacturer of Single Line Telephones for use with the system must provide notice of hearing aid compatibility to comply with ACA Technical Standards.

WARNING

This equipment must only be installed and maintained by service personnel.

In the event of equipment malfunction, all repairs must be performed by an authorised dealer of NEC Business Solutions Ltd or by NEC Business Solutions Ltd. It is the responsibility of users requiring service to report the need for service to one of NEC Business Solutions Ltd authorised agents or to NEC Business Solutions Ltd.

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July 2003 NEC Business Solutions Ltd

ECTION

OMPLIANCE

NFORMATION

ECTION

OICE

NNOUNCEMENT/

A M

ONITORING

This equipment has been tested to comply with all relevant ACA Technical Standards.

The D Standards, but be aware that small metal objects such as staples and pins may become caught and held in the earpiece, and users should be aware and careful to prevent any accident from such an event.

The Xen IPK KSU must be permanently connected to protective earth.

term

Series i telephones are compliant with all relevant ACA

CAUTION

The use of monitoring, recording or listening devices to eavesdrop, monitor, retrieve or record telephone conversations or other sounds activities, whether or not contemporaneous with its transmission may be illegal in certain circumstances under federal or state laws. Legal advise should be sought prior to implementing any practice that monitors or records any telephone conversation. Some federal and state laws require some form of notification to all parties to the telephone conversation, such as using a beep tone or other notification methods, or require the consent of all parties to the telephone conversation, prior to monitoring or recording a telephone conversation. Some of these laws incorporate strict penalties.

ECTION

USIC ON HOLD

ECTION

UL R

EGULATORY

NFORMATION

In accordance with Australian Copyright Law, a license may be required from The Australian Performing Right Association Limited (APRA), or other similar organisation, when radio or TV broadcasts are transmitted through the Music On Hold feature of this telecommunication system. NEC Business Solutions Ltd hereby disclaims any liability arising out of the failure to obtain such a license.

This equipment has been listed by Underwriters Laboratories and complies with all applicable requirements of the standard for telephone equipment UL 1459.

IMPORTANT NOTE

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2 - Chapter 1 Regulatory Information

Xen IPK Features and Specifications Manual

ECTION

ATTERY DISPOSAL

The Xen IPK system includes the batteries listed below. When disposing of these batteries, KSUs and/or ETUs, you must comply with applicable Federal and State regulations regarding proper disposal procedures.

The Xen IPK CPUI( )-U( ) ETU provides memory backup for approximately 21 days. The Ni-Cd battery should be replaced about every two years.

IMPORTANT SAFEGUARDS FOR BATTERY DISPOSAL

DO NOT PLACE USED BATTERIES IN YOUR REGULAR TRASH! THE PRODUCT YOU PURCHASED CONTAINS A NICKEL-CADMIUM OR SEALED LEAD BATTERY. NICKEL-CADMIUM OR SEALED LEAD BATTERIES MUST BE COLLECTED, RECYCLED OR DISPOSED OF IN AN ENVIRONMENTALLY SOUND MANNER.

The incineration. landfilling or mixing of nickel-cadmium or sealed lead batteries with the municipal solid waste stream is PROHIBITED BY LAW in most areas. Contact your local solid waste management officials for other information regarding the environmentally sound collection, recycling and disposal of the battery.

Nickel-Cadmium (or sealed lead) batteries must be returned to a Federal or State approved nickel-cadmium (or sealed lead) battery recycler. This may be where the batteries were originally sold or a local seller of automotive batteries. Contact your local waste management officials for other information regarding the environmentally sound collection, recycling and disposal of the battery contained in this product.

Table 1-1: Battery Types and Quantities for KSUs and ETUs

Unit Name Type of Battery Quantity

B64-U( ) KSU Lead Acid 2

CPUI( )-U( ) ETU Nickel-Cadmium 1

DTR-1HM-1A TEL Lithium 1

MIFA-U( ) ETU Nickel-Cadmium 1

MIFM-U( ) ETU Nickel-Cadmium 1

VMS(2)/(4)/(8)-U33 ETU Lithium 1

FMS(2)/(4)-U33 ETU Lithium 1

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4 - Chapter 1 Regulatory Information

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Introduction Chapter 2

ECTION

GENERAL I

NFORMATION

ECTION

MULTILINE TERMINALS U

SED WITH THE

YSTEM

term

Series i (DTR telephones) and DTU-type multiline telephones can be

used with the Xen IPK system.

Dterm Series i Multiline Terminals

The D non-display and line sizes.

 Two colours are generally available: black and white.

 Two display types: with LCD and without LCD. The large Liquid Crystal

 Four line sizes: 2-line, 8-line, 16-line and 32-line.

 Speakerphones with full handsfree operation and headset jacks are

 All but the DTR-2DT-1A are compatible with the AD(A)-R( ), AP(A)-

term

Series i Multiline Terminals offer a variety of colours, display and

Display (LCD) on the display terminals provides call status data and programming information.

standard (headset jack not available on the DTR-2DT-1A).

R( ), AP(R)-R( ), CT(A)-R( ) Unit and CT(U)-R( ) Unit adapters. The AP(R)-R( ) Unit requires an ACA-U( ) Unit to supply AC power. The DTR-2DT-1A has an internal Analogue Port without ringer.

 An Attendant Add-On DCR-60-1A CONSOLE is available with 60

station and/or outside line assignments and 12 function keys.

 Two-line terminal with two Flexible Line keys (each with 2-colour LED),

nine function keys, built-in speakerphone, a large LED to indicate incoming calls or messages, and an outgoing only Analogue Port for connecting a modem.

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 The Single Line Terminals are offered in two variations (DTR-1-1A and

DTR-1HM-1A). Both have DTMF and Pulse Dialling compatibility, and offer Flash and Redial key functionality. These Single Line Terminals come standard with a Message Waiting Indicator that also functions as an Incoming Call Indication. During a call, the receive audio level can be increased three levels and decreased two levels from the default setting (six volume level settings in all). The terminals offer four ring volume settings (Off, Soft, Medium, and Loud), and three ring patterns (Slow, Medium, and Fast). The Single Line Terminals also have a Data Port for connecting a modem, and have a built-in wall mount adapter. The DTR-1HM-1A terminal has eight programmable speed dial buttons (maximum 21 digits each). The DTR-1HM-1A also has Hold and Monitor Function keys.

Dterm Series i Terminal Feature Access Single On/Off, or OneTouch Keys

Keys are designated Feature Access, Single On/Off, or One-Touch throughout this manual. The keys operate much the same, but various limitations imposed on each type are described below.

 Feature Access Keys

Depending on the type, a Multiline Terminal can have 2, 8, 16, or 24 line keys. These highly-flexible keys can be used for station DSS/BLF and Speed Dial.

 Single On/Off Keys

Line keys may also be assigned as Single On/Off keys in System Programming to toggle a feature on/off. This assignment has no impact on the Feature Access keys, but the assigned features are very specific. Call Forward All Call, Call Forward Busy/No Answer, Scrolling (CID), headset, and DND are examples of features available for Single On/Off keys.

6 – Chapter 2 Introduction

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Xen IPK Features and Specifications Manual

 One-Touch Keys

One-Touch keys can perform the same function as Feature Access keys. A Multiline Terminal has a fixed number of these keys. No system assignment is necessary, and the number of keys ranges from none to 16 depending on the terminal type.

Line/Feature

Access Keys

One-Touch Keys

Figure 2-1: Key Assignment Example

DTU-type Multiline Terminals

 The DTU-type multiline telephones are available in a variety of

colours, display and non-display types and line sizes.

 Two colours are generally available: black and white.

 Two display types: with LCD and without LCD. The large Liquid Crystal

Display (LCD) on the display terminals provides call status data and programming information.

 Three lines sizes: 8-line, 16-line and 32-line.

 Speakerphones with full handsfree operation and headset jacks

are standard.

term

 The D

(display only).

 An Attendant Add-On DCU-60-1A(BK)/(WH) CONSOLE is available

for 60 station and/or outside line assignments and 12 function keys.

Series i Handset Cordless terminal is a 16-button phone

 An SLT Adapter can be used in place of a digital terminal for

connecting Single Line Telephones, or similar devices.

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8 – Chapter 2 Introduction

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Features Chapter 3

ECTION

GENERAL I

NFORMATION

All features available with the Xen IPK system are listed alphabetically by name and described in this document. The following information is provided, when applicable, for each feature:

Feature Description — briefly describes the feature and, when applicable, tells how the feature is used by the end-user.

System Availability — describes Multiline Terminals that can be used with this feature and lists any additional equipment, such as adapters or ETUs, that must be installed for this feature to operate.

Operating Procedures – When applicable, detailed procedures for using the feature are provided.

Quick Access Code Reference – provides a table that lists any Access Codes that are used with the operation of the feature. This table is only included for those features that have associated Access Codes. This table has three columns: Default, Access Code Name, and Alphabetic Designation.

 Default – indicates the default values for the Access Codes (i.e., the

values as they are set when the system is first installed). All Access Codes can be changed in System Programming with the exception of the System and Fixed codes.

 Access Code Name – indicates the name associated with the Access

Code. At the end of each code name, in parenthesis, is the code type. There are four types of Access Codes: System, Feature, Intercom, and Fixed.

z System Codes are usually 1-digit codes that apply to the

operation of the system. These codes can be changed in System Programming.

z Feature Codes are typically 3-digit codes and indicate Access

Codes that apply to the associated feature, these codes can be changed in System Programming.

z Intercom Codes are 2-digit codes that apply to the

associated feature and indicate Access Codes that can be changed in System Programming.

z Fixed Codes cannot be changed, they are set in the system.

 Alphabetic Designation – helps you to easily remember the Access

Code. It is the alphabetic equivalent of the Access Code. These designations are only available for Feature and Intercom codes.

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Service Conditions – provides specific conditions that apply to the operation of this feature.

Related Features Lists – lists any associated features.

ECTION

OPERATING P

ROCEDURES

The operating procedures are the same for the D and ETW-Type Multiline Terminals. The D additional keys; MIC, Directory and Message. Minor differences in the keys are listed below. These differences are important when performing the operations listed in the remainder of this manual.

Table 3-2: Comparison of Keys for D

Multiline Terminals

Dterm Series i

Terminals

A B

A ~ K

J L

term



term

Series i and DTU-Type

Series i terminals have three

term

Series i and DTU-type

DTP or DTU

Terminals

T Q

A ~ 0

S R

ECTION

EATURES

E F G H

Account Code Entry A-1

FEATURE DESCRIPTION

SYSTEM AVAILABILITY

OPERATING PROCEDURES

The Account Code Entry feature allows assignment of Account Codes up to 16 digits. Account Codes are incorporated in the call records generated by the Station Message Detail Recording (SMDR) option and provide a reference for billing.

Terminal Type

All terminals.

Required Components

MIFM-U( ) ETU

From a Multiline Terminal with an outside call in progress:

1. Press T.

2. Dial Access Code

3. Enter the Account Code using the dial pad while talking with the outside party.

FF (fixed Access Code).

4. Press

From a Multiline Terminal with an outside call on hold:

1. While receiving internal dial tone, dial Account Code Entry Access Code

2. Enter the Account Code using the dial pad.

3. Retrieve the held call.

4. While receiving internal dial tone, press the Feature Access or One-Touch key programmed for Account Code Entry.

5. Enter the Account Code using the dial pad.

6. Retrieve the held call.

________ (not assigned at default).

- OR -

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July 2003 NEC Business Solutions Ltd

From a Single Line Telephone with an outside call in progress:

1. Press the hookswitch, and receive a new internal dial tone; the outside party is put on hold.

QUICK ACCESS CODE REFERENCE

SERVICE CONDITIONS

2. Dial Account Code Entry Access Code

________ (not assigned at

default).

3. Enter the Account Code using the dial pad.

4. Provide a hookflash to return to the held call.

Default Access Code Name

66 Account Code Entry

Alphabetic

Designation

N/A

(Feature Access - Fixed)

Data Assignment

 The Account Code Entry Access Code, used after a call has been put

on hold (no default is provided), can be changed in System Programming.

 The ability to enter an Account Code is determined by System

Programming.

Restrictions

 No Account Code can be entered when a station is a member of a

conference supported by the system.

 A hookflash results in a conference when a Single Line Telephone has

a call on hold and another call is in progress. In this case, an Account Code cannot be entered.

 An Account Code Entry does not print with SMDR unless the account

code is entered after the Call Start Time elapses.

General

 SMDR Reports on incoming calls is dependent on System

Programming. When an Account Code is entered during an outgoing call, a call report is generated regardless of system assignment.

 Multiline Terminal users can enter an Account Code while talking with

the outside party (no tones are sent to the CO line and the outside party is not put on hold).

 If multiple Account Codes are entered during one call, the last entry is

output from SMDR.

 Account Code length can be up to 16 digits.  Account Codes can be programmed to a Feature Access or

One-Touch key on any Multiline Terminal.

 During Account Code Entry, Call Alert Notification is not provided.  SMDR card must be present and enclosed in system programming for

account codes to work.

12 – A1 Account Code Entry

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Xen IPK Features and Specifications Manual

RELATED FEATURES LIST

GUIDE TO FEATURE PROGRAMMING

Order

and

Shortcut

¶+BTS ¶+BTT

 Class of Service (Station) Feature Selection 2

 Station to Class of Service Feature Assignment

Feature

Number

A-2 Account Code - Forced/Unverified

A-3 Account Code - Forced/Verified

S-15 Station Message Detail Recording (SMDR)

System Data Name

Feature Name

1-8-07

Memory

Block

1-8-08 3-6

4-17

Function

Attendant Page-Line

Key

1-8-08

Station

Page-Line

Key

¶+BA ¶+BS ¶+BS ¶+BS ¶+AS ¶+AS ¶+AS ¶+AS ¶+AS ¶+AS

¶+CSS

¶+BM

Access Code (1-, 2-, or 3-Digit) Assignment 1-1-46/47/48 041

Card Interface Slot Assignment 7-1

MIF (SMDR) Assignment 7-3-02

MIF (LCR) Assignment 7-3-01

 Printer Connected Selection

Printer Line Feed Control Selection 1-5-14

SMDR Incoming/Outgoing Print Selection 1-5-26

SMDR Valid Call Time Assignment 1-5-25

SMDR Print Format 1-5-02

SMDR Telephone Print Selection 4-56

COM Port Baud Rate Setting Assignment 1-8-35

Start Time Selection 1-1-05

1-5-13

 When the system is at default this Memory Block must be programmed for the feature to be used.

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14 – A1 Account Code Entry

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Account Code Forced/Unverified

FEATURE DESCRIPTION

SYSTEM AVAILABILITY

The Forced/Unverified Account Code feature forces the user to dial an access code and an Account Code before being able to select an outside line, but the account code entered is not verified against a list of stored numbers (as it is in the Forced/Verified Account Code feature). This in effect means that any number (of a specified length) can be entered without being restricted to a certain selection only. The Account Code entered is then presented in the SMDR report at the end of the call for account keeping or identification purposes.

Terminal Type

All Terminals

Required Components

MIFM-U( ) ETU

A-2

OPERATING PROCEDURE

To enter a Forced/Unverified Account Code from any station:

1. Lift the handset and wait for internal dial tone.

2. Dial the Forced Account Access Code. A second dial tone is received.

3. Dial the Forced/Unverified Account Code. Wait for internal dial tone.

4. Dial the Trunk Access code and the outside number.

To use this feature with Scrolling Directories:

1. Press the speed dialling.

2. Press the listed in the directory.

Press a dial pad key (to select the first letter of the name or number of the desired speed dial buffer) and dial

V (SYS. or STA softkey) to designate system or station

V (UP or DOWN softkey) to view the names/numbers

- OR -

3. To dial the number press

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Features and Specifications Manual A2 – 15

4. Enter the Account Code.

P or lift the handset.

July 2003 NEC Business Solutions Ltd

SERVICE CONDITIONS

Data Assignment

 Use Memory Block 1-8-08 [Class of Service (Station) Feature

Selection 2], Page 6 LK3 to Allow (LED On) or Deny (default: LED Off) Forced Account Code Unverified.

 Use Memory Blocks 1-1-46~48 [Access Code (1-, 2-, or 3-Digit)

Assignment] to assign the Forced Account Code Access (Function No. 147).

 Use Memory Block 1-8-27 (Forced Account Code Length Assignment)

to assign the number of digits for Account Codes system-wide. One to 13 digits can be assigned; default is 10 digits.

 Use Memory Block 7-1 (Card Interface Slot Assignment) to specify the

necessary MIFM-U( ) ETU.

Restrictions

 Existing Code restrictions, Automatic Carrier Routing (ACR) and Least

Cost Routing (LCR) assignments are applied after Forced Account Codes are entered.

 Emergency 000 (111 NZ) calls cannot be made unless a valid Forced

Account Code is entered.

 A one-touch key must be programmed on these handsets allowing

emergency number access.

 Verified and Unverified Forced Account Codes cannot be used in the

same Class of Service.

General

 Only outgoing calls from Intercom require a Forced Account Code.

Direct access to trunks bypasses this feature, that is, by pressing a line key, or dialling trunk access code.

 The Forced Account Code without verification feature allows the user

to place an outgoing call without Account Code verification only the length is verified.

 Reorder tone is provided if an outgoing call is dialled without entering

the Forced Account Code access code and a valid Forced Account Code.

 Call Alert Notification is not provided during Account Code Entry.

 PBR Timer values apply when using a Single Line Telephone to enter

a Forced/Unverified Account Code.

 Verified and Unverified Forced Account Codes will be printed on the

SMDR report if both features are used.

 An ’A’ is placed in front of the Forced/Unverified Account Codes on the

SMDR reports to distinguish them from other Account Code entries.

 The Interdigit Timer (10sec) is applicable when a user inputs an

Account Code. Busy Tone is received if the timer expires.

16 – A2 Account Code - Forced/Unverified

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Xen IPK Features and Specifications Manual

RELATED FEATURES LIST

GUIDE TO FEATURE PROGRAMMING

Order

and

Shortcut

¶+BA

¶+BTS

 Access Code (1-, 2-, or 3-Digit) Assignment

Class of Service (Attendant) Feature Selection 1

Feature

Number

A-1 Account Code Entry

A-3 Account Code - Forced/Verified

S-15 Station Message Detail Recording (SMDR)

System Data Name

Feature Name

Memory

Block

1-1-46/47/48 146,147

1-8-07 2-8

Function

1-8-07 Attendant Page-Line

Key

1-8-08

Station

Page-Line

Key

¶+BTS

¶+AC ¶+AC

¶+BTT

¶+AC

¶+BF ¶+BS ¶+BS ¶+BS ¶+AS

 Class of Service (Station) Feature Selection 2

Code Restriction Class Assignment (Day Mode) 4-07

Code Restriction Class Assignment (Night Mode) 4-08

 Station to Class of Service Feature Assignment

Code Restriction Class (Without Authorisation Code) Day Mode Assignment

Code Restriction Class (Without Authorisation Code) Night Mode Assignment

Forced Account Code Length Assignment 1-8-27

Card interface Slot Assignment 7-1

MIF (SMDR) Assignment 7-3-02

MIF (LCR) Assignment 7-3-01

 Printer Connected Selection

1-8-08 5-1, 6-3

4-17

4-64

4-65

1-5-13

¶+ AS ¶+ AS ¶+ AS

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Printer Line Feed Control Selection 1-5-14

SMDR Incoming/Outgoing Print selection 1-5-26

SMDR Valid Call Time Assignment 1-5-25

July 2003 NEC Business Solutions Ltd

Order

and

Shortcut

¶+ AS

¶+AS

¶+CSS

¶+BM

 When the system is at default this Memory Block must be programmed for the feature to be used.

SMDR Print Format 1-5-02

SMDR Telephone Print Selection 4-56

COM Port Baud Rate Setting Assignment 1-8-35

Start Time Selection 1-1-05

System Data Name

Memory

Block

Function

Attendant Page-Line

1-8-07

Key

1-8-08

Station

Page-Line

Key

18 – A2 Account Code - Forced/Unverified

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Account Code Forced/Verified

FEATURE DESCRIPTION

SYSTEM AVAILABILITY

OPERATING PROCEDURE

The Account Code - Forced/Verified feature forces selected station users to dial an Access Code and a verified Account Code before making an outgoing call. The outgoing call is processed only after the Dialled Account Code is verified. This feature allows a system administrator to control unauthorised outgoing calls. The Forced/Verified Account Code is part of the Station Message Detail Recording (SMDR) call record. The maximum number of digits for an Account Code is 13.

Terminal Type

All Terminals.

Required Components

MIFM-U( ) ETU

To enter a Forced/Verified Account Code from any station:

A-3

1. Lift the handset; receive internal dial tone.

2. Dial the Forced Account Access Code _______. (not assigned at default). A second dial tone is received.

3. Dial the Forced Account Code _______. Internal dial tone is received.

4. Dial the Trunk Access code and the outside number.

To program Forced/Verified Account Code from Attendant Position:

1. Lift the handset; receive internal dial tone.

2. Dial the Forced Account Access Code (not assigned at default). A second dial tone is received.

3. Dial the Forced Account Number (

4. Dial the Forced Account Code (default: 4 digits). Confirmation tone is received.

5. Press displayed. (Repeat steps 4 ~ 5 until all desired Account Codes are entered.)

N to enter the information. The next Account Number is

00A ~ E00).

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Features and Specifications Manual A3 – 19

6. Press

P to finish entering Account Codes.

July 2003 NEC Business Solutions Ltd

To use this feature with Scrolling Directories:

1. Press the V (SYS. or STA softkey) to designate system or station

speed dialling.

SERVICE CONDITIONS

2. Press the listed in the directory.

Press a dial pad key (to select the first letter of the name or number of the desired speed dial buffer) and dial

3. To dial the number press

4. Enter the Account Code.

Data Assignment

 Use Memory Block 1-8-07 [Class of Service (Attendant) Feature

Selection 1] Page 2 LK8 to Allow (default LED On) or Deny (LED off) Attendant Positions to program Forced Account Codes.

 Use Memory Block 1-8-08 [Class of Service (Station) Feature

Selection 2] Page 5 LK1 to Allow (LED On) or Deny (default: LED Off) Account Code Forced/Verified.

 Use Memory Block 1-8-27 (Forced Account Code Length Assignment)

to assign the number of digits for Account Codes system-wide. One to 13 digits can be assigned; default is 4 digits.

V (UP or DOWN softkey) to view the names/numbers

- OR -

P or lift the handset.

 Use Memory Block 7-1 (Card Interface Slot Assignment) to specify the

necessary MIFM-U( ) ETU.

20 – A3 Account Code - Forced/Verified

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