NEC Xen User Manual

digital

telephone

user guide

Xen Digital Telephones

Xen Talk 8 line non display

Xen Exec 16 line display

Xen Professional 16 line display with 16 DSS/BLF One Touch Keys

1. Speaker

2. Line Keys/Feature Access Keys

3. Dial pad/Dedicated Function Keys

4. Microphone and Microphone LED

5. Volume Control

6. Large LED (360˚ Visual Ring Indicator)

7. Alphanumeric Display

8. One Touch Keys

9. Hookswitch

10. Built-in Headset Jack

11. Soft Keys

Table of Contents

General Information Answering Calls Pages 2 & 3

Making Calls Microphone Control Handsfree Calls Placing a call on Hold Pages 4 - 5

Transferring Calls Conference Call Park - System Station Busy/No Answer Options Pages 6 - 7

Outside Call Dialling Options Pages 8 - 9

Call Pickup Paging Background Music Call Forwarding Pages 10 - 11

Call Forwarding Destination Customised Message Station Outgoing Lockout Account Code Entry Account Code Forced/Verified Pages 12 - 13

DISA Password ACD/UCD Volume Control Programming Pages 14 - 15

Feature Access Keys\ One Touch Keys Character Entry Codes Pages 16 - 17

Quick Entry Guide Quick Reference Guide Pages 18 - 19

General Information

The following should be considered when reviewing this User Guide:

Instructions are provided for the Xen digital telephones (DTU-type). When using a Ranger Series digital telephone (ETU-type), note that ANS=Answer, TRF=Transfer, SPKR=Speaker, CNF=Conf, FNC=Feature, LNR/SPD=Redial. All operational instructions assume Prime Line Pickup is assigned to intercom dial tone, Ringing Line Preference is assigned to all telephones, a Call Appearance and Call Arrival key has been assigned to all digital telephones and only a single tenant has been assigned in the system. All access codes listed are standard; some may vary based on system assignment. Please consult your authorised NEC Dealer for the access codes applicable to your system. Access to many features is based on system assignments. Not all features may be available from your telephone. Telephones equipped with displays will provide useful call processing information such as digits dialled, recall indications, feature confirmation, etc. Xen digital telephones (DTU-type) also show features accessible by the soft keys.

Lamp Status

Line Keys:

Incoming Call Held Call - Your telephone Held Call - Other telephone Call in progress

Your telephone Other telephone

Hold recall

Feature Key:

DND Set Call Forward Set Callback Request

Intercom LED:

Incoming Call Call in progress Held Call

Flashing Red Steady Red Flashing Red Conf LED

Intermittent Flashing Red Intermittent Flashing Red Slow Flashing Red

Rapid Flashing Green

Rapid Flashing Red

Slow Flashing Green Slow Flashing Red

Rapid Flashing Red Slow Flashing Green Slow Flashing Red

Steady Green Steady Red Intermittent Flashing Green

Large LED: (360˚ Visual Ring Indicator)

Incoming calls (CO/PBX, DIT

or ANA)

Incoming intercom, TIE Line

or DID Call Message from Attendant Voice Mail Message

LED Indications

Function

Answering Calls

Ringing Calls

Lift Handset Converse

Note: When assigned the delayed ringing feature, incoming calls will first ring at a primary station. If the call is unanswered after a preprogrammed time interval, calls will also ring at the assigned secondary station.

Ringing Calls To A Call Arrival Key

Lift handset Converse

Note 1: A Call Arrival key must be assigned to appear and ring at a Line Key/Feature Access Key.

Note 2: A Call Appearance key must be available to answer an incoming outside call.

Voice Announce Calls

Ensure microphone (MIC) LED is lit Adjust Speaker volume or as needed Respond handsfree

Note: The handset may be used at any time during the conversation

Camp-on (Call Waiting)

Receive camp-on tone while on another call

Replace handset to disconnect present call OR press Hold and press the

Hookswitch to converse with second party.

Call Alert Notification

With a call in progress

Receive Call Alert Notification Press Hold, converse with second party

Note 1: The second call may be placed on hold if the line appearance is assigned or if a Call Appearance key is available

Note 2: Press flashing Line Key, Call Appearance key or Conf key to return to the first call.

Making Calls

Internal Calls

Lift handset Dial station number or “9” for the attendant (or reception)

OR press Feature Access Key or One Touch Key programmed for Direct Station Selection

Voice announce after tone burst or wait for ringing call to be answered.

Note 1: When calling a digital telephone, dialling 1 after the station number will change ringing to voice or voice to ringing.

Note 2: To directly access a personal voice mailbox on the Xen Mail system, dial 7 after dialling the station number.

Outside Calls

Lift handset Dial trunk access code i.e 0

OR press idle Outside Line Key

Dial telephone number Converse

Preset Dialling

Dial the desired number Lift handset Converse

Last CO/PBX Number Redial

Lift handset Press Redial Dial Last Number Redial code

Converse

Speed Dial- Using The Redial (LNR/SPD) key

Lift handset Press Redial (LNR/SPD) and dial Speed Dial Memory Location:

Station Speed Dial 80-99 System Speed Dial 00-79

OR press Feature Access key or One Touch Key programmed for

Station Speed Dial Converse

Speed Dial - Using The Softkeys

Press the SYS. or STA. Softkey ( ) (System or Station Speed Dial respectively)

Continued next page

Press the UP or DOWN softkey ( ), repeatedly until the desired

name/number is displayed.

To search alphabetically (optional step):

Press the dial key showing the first letter of the name to be dialled Continue to press this dial key until the desired letter is displayed Press

to display the first match corresponding the chosen letter

Lift handset to dial the displayed name/number

Trunk Queuing

After dialling trunk access code or pressing a busy Line Key and receiving a line busy indication:

Dial Trunk Queue set code 78 Replace handset

Note: When a line is available, your telephone will ring: lift handset and place call.

Microphone Control

Press Feature Dial MIC On/Off code 1

Note 1: Lit MIC LED indicates MIC on Note 2: MIC ON/OFF key may be assigned to a Feature Access Key or One Touch Key Note 3: If talking on handset rather than handsfree, the handset microphone will be

muted and the MIC LED will flash.

Handsfree Calls

Press Speaker, LED lights Ensure MIC LED is lit Place internal or outside call Converse Press Speaker to disconnect call

Note: The handset may be used at any time during the conversation. To resume handsfree operation or to monitor a call, press Speaker (LED lights) and replace handset.

Placing A Call On Hold

Non-Exclusive Hold

With a call in progress:

Press Hold

Placing A Call On Hold (Continued)

Exclusive Hold

With a call in progress:

Press Feature Press Hold

Note 1: To retrieve a held call, press the flashing Line Key, Call Appearance Key or Conf key (for internal calls).

Note 2: Call on Non-Exclusive Hold can be retrieved from any digital telephone with the held line appearance or Call Appearance key.

Note 3: After a preprogrammed time, the held call will recall to the originating station.Once in a recall condition, Exclusively Held calls can be retrieved from any station with the held line appearance or Call Appearance key.

Transferring Calls

Using Manual Dial Using Direct Station

With a call in progress Selection (DSS)

Press Transfer With a call in progress Dial station number Press Transfer Announce call (optional) Press programmed DSS Replace handset Announce call (optional)

Replace handset

Note 1: If the called station is busy, replace handset to initiate a camp-on. Unanswered camp-ons and unscreened transfers will recall to the attendant telephone. After answering the recall, pressing Feature 86 will transfer the call to the personal voice mailbox of the station number dialled.

Note 2: To return to the original party, press flashing Line Key, Call Appearance key or Conf key.

Note 3: A Feature Access Key or One Touch Key may be assigned for DSS. Note 4: To transfer a call directly to a personal voice mailbox, dial 7 after dialling the

station number.

Conference

With a call in progress

Press Conf Place second call (internal or external) Announce conference Press Conf to establish conference

Note 1: Repeat above procedure to add an additional party. (Max 2 outside parties). Note 2: An unsupervised conference may be established by pressing the Conf key again,

after the conference has been established. The parties may continue to converse in private. Press the flashing Conf key to return to the conversation.

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