NEC ds01 User Guide

Download

Digital

System

Administrator ’s Guide

● Provides on-line viewing and printing.

● Extensive search and navigation capabilities.

● Ensures more timely turnaround of documents.

● When we provide an Acrobat manual with a product (e.g., Nitsuko TAPI Driver),

you are assured of having the most up-to-date manual available.

● With the installation of a PC fax/modem, it makes faxing of any brochure, user

guide, proposal or manual quick and easy.

● Acrobat Reader programs for Macintosh, DOS and UNIX platforms also can be

provided, if required.

● For Technical Support for the Acrobat Reader, contact:

Adobe Systems, Inc.

1585 Charleston Road

P.O. Box 7900

Mountain View, CA 94039-7900

Telephone Number: 415-961-4400

Adobe FaxY1 (technical/product information by fax): 206-628-5737

Adobe Electronic Bulletin Board (on-line information): 206-623-6984

URL: http://www.adobe.com

● To return to the opening screen, press the HOME key.

● In Edit ➮ Preferences ➮ General, set the following:

– Default Magnification = Fit Width – Display Splash Screen at Startup = Disabled (box not checked) – Display Open Dialog Box at Startup = Disabled (box not checked)

● For easiest reading on-screen, select View ➮ Fit Width (or Ctrl K). This option

is automatically enabled if you set the

Default Magnification

in General

Preferences as described above.

● To return to the opening screen at any time, press Home.

To scroll up or down on a page, press PageDown or PageUp. To navigate between pages, press –>or <–.

● To increase the speed with which your Acrobat files load, try one of the following:

– In Windows 3.1, add

ACROREAD.EXE

to your Startup Group (with the Run

Minimized box checked).

– In Windows 95, add

ACROREAD.EXE

to the Windows\Start

Menu\Programs\StartUp folder (with Run Minimized selected).

You’ll have to maximize the first Acrobat file you run.

Contents

●

Initializing a New Digital System

●

Start-up Programming

●

Introduction

●

Features

●

Programs

Administrator’s Guide

Digital

System

N1872ADG03

This manual has been developed by Nitsuko America. It is intended for the use of its customers and service personnel, and should be read in its entirety before attempting to install or program the system. Any comments or suggestions for improving this manual would be appreciated. Forward your remarks to:

Nitsuko America, T elecom Di vision

4 Forest Parkway

Shelton, CT 06484

Attention: Manager, Technical Publications

Nothing contained in this manual shall be deemed to be, and this manual does not constitute, a warranty of, or representation with respect to, any of the equipment covered. This manual is subject to change without notice and Nitsuko America has no obligation to provide any updates or cor re ctions to this manual. Further, Nitsuko America also reserves the right, without prior notice, to make changes in equipment design or components as it deems appropriate. No representation is made that this manual is complete or accurate in all respects and Nitsuko America shall not be liable for any errors or omissions. In no event shall Nitsuko America be liable for any incidental or consequential damages in connection with the use of this manual. This document contains proprietary information that is protected by copyright. All rights are reserved. No part of this document may be photocopied or reproduced without prior written consent of Nitsuko America.

Printed in U.S.A.

Initializing a New DIGITAL SYSTEM

CAUTION: Initialization erases all the system programming

and replaces it with the factory-installed default settings.

You must initialize your system (i.e., run Program 20) before using it for the first time. Initialization automatically enables the factory-installed Default Programming.

To initialize your system (run Program 20):

1. Install a display keyset at extension 300 (port 00).

2. Enter the programming mode.

•

Without lifting the handset, dial #775312#.

ABC

GHI

PRS

TUV

PGM

DEF

JKL

WXY

DIAL

MNO

LAST

VOL

SAVE

VOL

FTR

PGM PGM

PRS PRS

JKL

DEF

ABC

3. Press key 20 to select Program 20,

System Initialization

FRI 08/18 03:34P

1 2 3 4 5

GHI

PRS

11 12 13 14 15 16

ABC DEF

DIAL

JKL MNO

LAST VOL UP

TUV

SAVE VOL DN

PGM

FTR

MIC/DNDCONFHOLD ICM MSG HF

6 7 8 9

4. Dial 9 (for yes).

This begins initialization. All calls in progr ess will be dropped. Wait 30 seconds before p rogramming.

GHI

PRS

11 12 13 14 15 16

ABC DEF

DIAL

JKL MNO

LAST

VOL UP

WXY

TUV

SAVE

VOL DN

PGM

FTR

MIC/DNDCONFHOLD ICM MSG HF

Start-up Programming

Using the following table, you can quick l y:

Customize the programmable keys for each extension user

•

Change the way calls ring system telephones

•

Set up Voice Mail (if installed)

•

Program Speed Dial nu mb er s for extension users

•

When you first initialize, your system starts up with all ke ysets , Electronic Single Line telephones and DSS Consoles functioning. Each extension user can place and answer calls on all installed lines. In addition, outside calls flas h the line ke ys and ring at extensions 300, 302 and 303. All other e xtensions flash for outsi de calls but do not ring.

❶

❷

❸

Customize an extension’s programmable keys to meet the user’s needs.

line keys and keys 9-16 are undefined. In a 16-line system, keys 1-16 are line keys . Turn to Programmable K eys on page 151 and Program 17 on page 250 to f ind out more.

For example, use Program 17 to assign an extension’s keys for Park Orbits (PO + Park Orbit 60 -6 9 + #) or Voice Mail Recor d ( RK + #) .

Set the ringing for the outside lines at each phone.

Outside Calls (Answering) on page 132, then go to Program 18 (II) on page 263 to set ringing for extensions (RA or DRA + # + Line key + Y or N + #). Y ou can change an extension’s Access Level in Program 15 (page

244) and allow the user to set the ringing options themselves.

Set up Voice Mail.

need to set up the following programs:

Program 14

(page 239)

Program 18 (I)

(page 256)

Program 19

(page 272)

Program 3

(page 205)

Program 12

(page 234)

For 16-button keysets in an 8-line system, keys 1-8 are

Review

If your syst em has Voice Mail (see page 185), you’ l l

Assign circuit type 51 (CIRCUIT TYPE = 51) to each Voice Mail port.

Assign the Voice Mail feature to each Voice Mail port (VX + # + Y + #)

Program the Voice Mail ports into a UCD hunt group.

Indicate that Voice Mail is installed and select a master extension number (VOICE MAIL = Y + N + # then VX MSTR EXT = Master extension + #)

Directly terminate each line the Automated Attendant should answer (DTD or DTN + # + Master extension + #)

❹

Program System and Personal Speed Dial (see page 162).

Use Program 18 (II) (page 263) to ente r Pe r s on al an d S yst em Speed Dial numbers. User-Programmable Features let co-workers store their own Personal numbers. If you have an extension installed at 303, use Program 18 (I) (page 256) to assign it a Speed Dial block. Otherwise, the extension has no Personal Speed Dial.

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

How T o Use This Guide. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

How to Use Part I . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

How to Use Part II (Customizing the System) . . . . . . . . . . . . . . . . 3

General Programming Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Using Your Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

The Type of Phone You Have . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Using a Programmable Key with Three Functions . . . . . . . . . . . . 6

If Your Phone Has an Alphanumeric Display. . . . . . . . . . . . . . . . . 7

Your Phone’s Key Lights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Using Handsfree Instead of the Handset . . . . . . . . . . . . . . . . . . . . 7

Dialing Codes to Use Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

If You Have a DSS Console . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Customize with User-Programmable Features. . . . . . . . . . . . . . . . 8

Charts and Il lustrations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

The System Number (Dialing) Plan . . . . . . . . . . . . . . . . . . . . . . . 12

User-Program mable Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Flash Rates for Keysets with Dual Color (Red and Gree n) LEDs 14

Flash Rates for Keysets with Single Color (Red) LEDs . . . . . . . 15

Multibutton Telephone Key Layout . . . . . . . . . . . . . . . . . . . . . . . 16

Electronic Single Line (ESL) Key Callouts . . . . . . . . . . . . . . . . . 17

DSS Console Key Layout. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

About Related Documents. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Features A – H . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Account Codes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Alarms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Alphanumeric Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Alternate Attendant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Analog Station Interface and Dual OPX/ASI Module . . . . . . . . . . . . . . . . . . 31

Analog Station Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Dual OPX/ ASI Module. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Automatic Call Distribution . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Supervisor Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Supervisor’s DSS Console . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

ACD Announcements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Automatic Ringdown. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Automatic Route Selection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Call Routing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Dialing Translation (Special Dialing Instructions) . . . . . . . . . . . 40

Time of Day Selection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Hierarchical Class of Service Control . . . . . . . . . . . . . . . . . . . . . 40

Forced Authorization Code . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Separate Routing for Operator Assisted, International and Equal

Access Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Independent ly P ro grammed Restri c t i on for Exchanges 976

and 555 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Background Music. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Battery Backup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Table of Contents

Call Forwarding. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Call Forwarding, Off-Premise. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Call Forwarding System Cancel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Call Inter cept. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Call Timer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Callback. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Caller ID . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Caller ID Displays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Hardware Considerations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Camp-On (Call Waiting) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Centrex/PBX Feature Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Class of Service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

Data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Delayed Ringing Assignment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

Dialing Number Preview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Direct Inward Lines. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

Direct Station Selection, DSS Console. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Direct Station Selection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

Directed Call Pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

Directory Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

Do Not Disturb . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

Door Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

Relay Box. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

DP and DTMF Compatibility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

Pulse to Tone Conversion. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

Equal Access Compatibility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

Extended Ringing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80

Extension Hunting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

Circular Hu nting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

T erminal Hunting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

Uniform Call Distribution (UCD) . . . . . . . . . . . . . . . . . . . . . . . . . 82

External Alerti ng Device. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84

Flash . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85

Flexible Numbering Plan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86

Forced Line Disconnect . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87

Group Call Pickup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88

Group Listen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90

Group Ringing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

Handsfree . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93

Handsfree, Automati c . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94

Headset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

Hold, Automatic . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97

Hold, Exclusive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98

Hold, Regular . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99

Hotline. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101

Features I – Z . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103

Intercom . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103

Intrusion (Barge-In). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106

Last Number Redial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107

ii DIGITAL SYSTEM Administrator’s Guide

Table of Contents

Line Queuing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108

Maintenance Utilities and Reports. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 0

Meet-Me Co nference. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111

Message Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112

Message Waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 13

Micropho ne Mute . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115

Micropho ne On/Off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116

Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117

Multiple Attendants . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118

Music On Hold. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120

Night Answer (Off-Hours Ringing). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121

Night Rin g ing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124

Non-Blocking Architecture . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 5

Off-Hook Signaling/Whisper Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126

Whisper Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126

Off-Hook Ring ing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126

Operator Assistance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128

Caller Dial ing Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128

Simultaneous Call Answering. . . . . . . . . . . . . . . . . . . . . . . . . . . 128

Programmable OPA Messages . . . . . . . . . . . . . . . . . . . . . . . . . . 128

Automatic Attendant Overflow . . . . . . . . . . . . . . . . . . . . . . . . . 129

Other Common Carriers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131

Outside Calls, Answering . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132

Outside Calls, Placing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134

Using a Line Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134

Using Prim e Line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134

Using Line Dial-Up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134

Using Direct Line (Trunk) Access . . . . . . . . . . . . . . . . . . . . . . . 134

Using Direct Line Group Access . . . . . . . . . . . . . . . . . . . . . . . . 134

Using PBX/ Centrex Lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135

Paging. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138

Internal Zone Paging. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138

External Zone Paging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138

Park . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141

Peripheral Control Unit (PCU) Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143

Personal Greeting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145

Power Failure Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147

Privacy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148

Privacy Release . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149

Private Lines. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150

Programmable Keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151

Line Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151

Park Orbit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151

One-Touch Speed Dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151

Hotline . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151

Loop Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151

Loop Switch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151

Pickup Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151

Call Coverage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151

Page Zone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151

iii

Table of Contents

Automatic Call Timer or Manual Call Timer . . . . . . . . . . . . . . . 151

Record Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151

Removing Lines and Extensions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153

Ringing Assignments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 154

Ringing Line Preference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155

Ringing Patterns . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 156

Distinctive Ringing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 156

Save . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158

Selectabl e Display Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 159

Silent Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161

Speed Dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 162

Personal Speed Dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 162

System Speed Dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 162

One-Touch Speed Dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 162

Storing a Pause, Flash or Delay . . . . . . . . . . . . . . . . . . . . . . . . . . 163

Split . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 167

Station Call Coverage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 169

Station Message Detail Recording . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171

System Timers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 172

Telemarketing Dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 174

Tenant Service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 175

Time and Date . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 177

Toll Restriction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 178

Tone Patterns . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 180

Traffic Management Reporting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 181

Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 182

Unsupervised Conference (Tandem Calls) . . . . . . . . . . . . . . . . . . . . . . . . . . . 184

Voice Mail/Automated Attendant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 185

Call Forward to Voice Mail (Mailbox Call Forward) . . . . . . . . . 185

Mailbox Message Waiting (Leaving a Voice Message). . . . . . . . 185

Message View. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 185

Transfer to Voice Mail (Mailbox T ransfer) . . . . . . . . . . . . . . . . . 185

Conversation Record . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 185

Personal Answering Machine Emulatio n. . . . . . . . . . . . . . . . . . . 185

Voice Module Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 189

Voice Prompting Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 191

Volume Controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 193

Walking Class of Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 194

Programming S y stem Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 7

Program 1: Class of Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 197

iv DIGITAL SYSTEM Administrator’s Guide

Table of Contents

Only Intercom Calls at Night . . . . . . . . . . . . . . . . . . . . . . . . . . . 197

Off-Premise Call Forward. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 198

Break-In (Intrusion) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 198

Camp-On to Busy Extension . . . . . . . . . . . . . . . . . . . . . . . . . . . 198

Internal Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 198

Toll Restriction Level . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 198

Only Local Calls (Day or Night) . . . . . . . . . . . . . . . . . . . . . . . . 198

Only Local Calls at Night . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 198

Extended Ring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 199

Callback (Line Queuing) Priority . . . . . . . . . . . . . . . . . . . . . . . 199

Direct Trunk Access and Camp-On to Busy Line . . . . . . . . . . . 199

Initiate All Call Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 199

Access Page Zones 1-3 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 199

Silent Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 199

No Flash for Single Line and ACD Supervisor = Y . . . . . . . . . 199

Single Ring for ASI Calls or Only CO Calls Call Forward to

Voice Mail. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 200

Program 2: In tercom Signaling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 202

Call Waiting (Camp-On) Tones . . . . . . . . . . . . . . . . . . . . . . . . . 202

Handsfree Reply on Intercom Calls . . . . . . . . . . . . . . . . . . . . . . 202

Voice-Announced Intercom Calls . . . . . . . . . . . . . . . . . . . . . . . 202

Automatic Handsfree . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 202

Program 3: System Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 205

Number of Operators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 205

Operator Extension . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 205

Number of Digits in a System Speed Dial Code . . . . . . . . . . . . 205

Side Tone Test Digit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 205

Voice Mail Installed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 206

Voice Mail Master Extension Number . . . . . . . . . . . . . . . . . . . 206

Enable Dial-Out of # in a Speed Dial Number . . . . . . . . . . . . . 206

Dial 1 Before Area Code (NPA) Calls . . . . . . . . . . . . . . . . . . . . 206

Walking Class of Service Security Code . . . . . . . . . . . . . . . . . . 206

Play MOH for Transferred Calls . . . . . . . . . . . . . . . . . . . . . . . . 206

Baud Rate of Auxiliary Module’s Port. . . . . . . . . . . . . . . . . . . . 206

Program 4: System Timers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 210

(01) Park Orbit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 210

(02) Hold Recall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 210

(03) Camp-O n . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 210

(04) Line Response . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 210

(05) Modem Reserve . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 210

(06) Number of Rings Before Recall . . . . . . . . . . . . . . . . . . . . . 210

(07) Number of Delayed Rings . . . . . . . . . . . . . . . . . . . . . . . . . 211

(08) Flash Response . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 211

(09) Dial Tone Detect . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 211

(10) Make . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 211

(11) Break . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 212

(12) Inter d igit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 212

Program 5: PBX Access Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 214

Program 6: Toll Restriction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 216

Table of Contents

Active Dialpad (Continuous Dialing) . . . . . . . . . . . . . . . . . . . . . 216

Special N11 Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 216

0 + Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 217

International Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 217

Equal Access Diali ng . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 217

1 + NNX Dialing with Allow/Deny Tables . . . . . . . . . . . . . . . . . 217

NNX Dialing with Allow/Deny Tables . . . . . . . . . . . . . . . . . . . . 217

NPA Dialing with Allow/D eny Tables . . . . . . . . . . . . . . . . . . . . 218

6-Digit Analysis with Allow/Deny Tables . . . . . . . . . . . . . . . . . 218

Program 7: Music and Paging. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 223

Enable Background Music . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 223

Enable Music on Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 223

External Page Zone 1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 223

Audible Ring Over External All Call Page . . . . . . . . . . . . . . . . . 223

External Page Zone 2 (only if Expansion CEU #1 is installed) . 224

BGM to All External Page Zones . . . . . . . . . . . . . . . . . . . . . . . . 224

Interrupted Ring Relays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 224

Paging and Music Gain (Volume) Over External Speakers . . . . 224

Relay 01 Owner (for the Main CEU only) . . . . . . . . . . . . . . . . . 224

Relay 02 Owner (for Expansion CEU #1 only) . . . . . . . . . . . . . 224

Program 8: Display Messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 227

Programming Line Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 229

Program 10: Line Port Characteristics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 229

Line Circuit Type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 229

Line Gain . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 229

PBX Line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 229

Side Tone Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 229

Line Name . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 229

Program 11: Line Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 232

Program 12: Line Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 234

Call Pickup Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 234

Toll Restrict . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 234

Direct Termination (Day) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 234

Direct Termination (Night) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 234

Class of Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 235

Programming Extension Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 239

Program 14: Extension Port Char. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 239

Extension Numbering Plan for Ports 00-47 . . . . . . . . . . . . . . . . 239

Circuit Type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 239

DSS Owner Extension (For DSS Consoles Only) . . . . . . . . . . . 241

DSS Block Number (For DSS Consoles Only) . . . . . . . . . . . . . 241

Extension Name . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 241

Program 15: Access Level. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24 4

Program 16: Line & Group Access. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 247

Program 17: Key Assignments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 250

Undefined Key (UK) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 250

Line Key (LK) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 250

Loop Switch (LS) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 250

Loop Group (LG) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 250

vi DIGITAL SYSTEM Administrator’s Guide

Table of Contents

Park Orbit (PO) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 251

One-Touch Speed Dial Key (SD) . . . . . . . . . . . . . . . . . . . . . . . 251

Hotline (HL) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 251

Group Pickup (GP) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 251

Call Coverage (CCK) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 251

Page Zone (PO) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 251

Automatic Call Timer (CT A) . . . . . . . . . . . . . . . . . . . . . . . . . . . 251

Manual Call Timer (CTM) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 252

Record Key (RK) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 252

Data Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 252

Program 18: Extension Features (I). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 256

Do Not Disturb (DND) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 256

Class of Service (COS) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 256

Ring Group Member (RG) . . . . . . . . . . . . . . . . . . . . . . . . . . . . 256

Call Pickup Group Member (CPG) . . . . . . . . . . . . . . . . . . . . . . 256

Privacy Release Group Member (PRG) . . . . . . . . . . . . . . . . . . . 257

Off-Hook Ring ing (OHR) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 5 7

DSS/BLF Lamps (BLF) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 257

Line Dial-Up (LDU) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 257

Page Zone Member (PZ). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 257

Extension’s (Station’s) Operator (SO) . . . . . . . . . . . . . . . . . . . . 257

Speed Dial Block (SDB) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 257

Voice Mail (VX) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 258

Dataset (DS) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 258

Door Box (receive chimes) (DB) . . . . . . . . . . . . . . . . . . . . . . . . 258

Program 18: Extension Features (II) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 263

Day/Night Ringing Assignments (RA) . . . . . . . . . . . . . . . . . . . 263

Night Rin g ing (NR) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 263

Delayed Ring Assignment (DRA) . . . . . . . . . . . . . . . . . . . . . . . 263

Prime Line Assignment (PLA) . . . . . . . . . . . . . . . . . . . . . . . . . . 264

Ringing Line Preference (RLP) . . . . . . . . . . . . . . . . . . . . . . . . . 264

Direct Station Selection (DSS). . . . . . . . . . . . . . . . . . . . . . . . . . 264

Hotline Key Assignments (DSS) . . . . . . . . . . . . . . . . . . . . . . . . 264

Headset Installed (HS) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 264

Incoming Voice-Announ ced Call (VA). . . . . . . . . . . . . . . . . . . . 264

Voice Page (VP) Thru Speaker . . . . . . . . . . . . . . . . . . . . . . . . . 264

Whisper Page (VO). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 265

Speed Dial (SD) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 265

Program 19: Hunt Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 272

Circular Hunt Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 272

T erminal Hunt Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 272

ACD and UCD Hunt Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . 272

Initializing the System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 279

Program 20 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 279

vii

- For your notes -

Table of Contents

viii DIGITAL SYSTEM Administrator’s Guide

How To Use This Guide

The DIGITAL SYSTEM Administrator’s Guide is in two parts:

Part I: DIGITAL SYSTEM Features

•

Part II: DIGITAL SYSTEM Programs

•

The number plan used in this manual assumes that your system does not have an AUX Module installed.

presented as 30 0- 34 7. To find out more abou t you r s yst e m’s number plan, and how it changes when you i n s t all an AUX Mo du l e, review the chart on page 12.

Part I: DIGITAL SYSTEM Features

Use Part I to learn about the DIGITAL SYSTEM features. Part I describes each feature, its operating instructions and programming requirements. The features are arranged in alphabetic al order for easy refe re nc e.

Each feature in Part I contains the following:

•

Application/Benefit

Park looks like this:

Be sure a call gets sent to a person even when you don’t know

✆

what part of the building they are in.

in the leading paragraph. For example, the benefit for

Introduction

For example, extension numbers are

Description

•

The

•

How to Use Part I

To use Part I of this guide:

1. Read about a feature.

2. Check its

3. If the initial configuration meets your needs, you don’t hav e to do any additional

Initial Configuration

factory.

Using the Feature Understandi ng Related Progra mm i n g

customize the feature.

programming for that feature. OR If the initial configuration does not meet your needs, check the required programs under the heading in Part II.

of the feature.

describing how the feature was prog rammed at the

, which tells you how to operate the feature.

Initial Configuration

Understanding Related Programming

listing the progra ms yo u wo ul d us e to

and find them

Part II: DIGITAL SYSTEM Programs

Part II contains the programs you use to customize the features. This part describes each program and its da t a co des. Part II also sh ows you how to e nte r t ho s e da t a co des into system memory from a programming extension.

Introduction 1

IMPORTANT

When you program the system for the first time, run Program 20 before any

others. Program 20 initializes your system. It ensures that the initial values

are installed in Programs 1-19. Failure to run Program 20 as described may

result in erratic system operation.

How To Use This Guide

The programs are arrange d in numerical order (1-20), and divided into four categories. The first three categories are system, line, and extension programs. The fourth category contains on l y Program 20. Program 20 resets (initializes) the system.

Each DIGITAL SYSTEM program (1-20) in Part II includes:

A Description of its programmable options.

•

A Feature Reference for each programmable option under the heading FOR

•

FEATURE INFORMATION. Here you’ll find the DIGITAL SYSTEM feature in Part I that is related to a programmable option. The Initial Configuration in the leading paragraph. For example, the initial con-

•

figuration for Program 2 looks like this: A Y means Yes or Enabled, and an N means No or Disabled.

Program 2 is initially set as follows:

✆

•

Call W aiting (Camp-On)Tones = Y

•

Handsfree Reply on Intercom Calls = Y

•

Voice-Announced Intercom Calls = Y

•

Automatic Handsfree = Y

Filling Out the Program Record Form, which lists the data codes for each pro-

•

grammable option and shows you how to enter them on the Program Record Form (P/N N1872PRF03). Entering Data into Memory, which provides step-by-step instructions for enter-

•

ing the data codes into memory. Understandi ng Related Progra mm i n g listing the related DIGITAL SYSTEM

•

programs.

2 DIGITAL SYSTEM Administrator’s Guide

IMPORTANT

When you program the system for the first time, run Program 20 before any

others. Program 20 initializes your system. It ensures that the initial values

are installed in Programs 1-19. Failure to run Program 20 as described may

result in erratic system operation.

How To Use This Guide

How to Use Part II (Customizing the System)

After you read about a feature in Part I and determine you need to customize it by using its related programs:

1. Read about a progra m i n Part II. If you are pr og ramming the system fo r the first time, check the initial configuration. Make sure you need to change it.

2. Go to the heading, Filling Out the Program Record Form. Enter the required data codes on the Program Record Form.

3. Repeat steps 1-2 for each program a feature requires, and for all features you must customize.

4. Connect a Display Phone to port 00 (extension 300). You can also program the system from an extension that has program access level 04 (see Program 15).

5. Do the following (described in the box) if you are programming the system for the first time. Otherwise, go to step 6.

6. Use the instructions on the Program Record Form to enter the data codes into memory from extension 30 0. You can a ls o u s e t h e i n s t ru cti o ns provided wi th the program (see the heading Entering Data into Memory).

Introduction 3

To use a program:

To enter the program

mode:

To enter a program after

you enter the program

mode:

General Programming Tips

Each program has specific instructions on how to enter its data codes into memory. There are, ho wever, four basic ste ps t o usi n g any program. Once yo u become familiar with them, you will not need to continually refer to the specific programming instructions.

Using a Program

Enter the program mode from extensio n 300 or any ex-

tension that has program access level 04.

-You must use a Display Phone.

Enter a program.

Enter the data codes using the dial pad, erase any mis-

takes you make, and move through the program’s feature options. Save and Exit.

Entering the Program Mode:

Use the Display Phone at extension 300 (or an extension with program access level 04 [see Program 15]).

Do not lift the handset.

Press #.

Dial SP.

-The code SP stands for "System Program" and is 77 on the dial pad.

Dial 5312.

-The code 5312 is the DIGITAL SYSTEM’s password.

Press #.

- If you leave the system in the program mode too long without pressing a key or dialing a code, two things happen: you’ll hear reorder (fast busy) tone and the system will automatically exit the program mode.

Entering a Program

Press the program’s key.

-Programmable keys 1-16, the HOLD, CONF, MIC/DND and ICM keys give you access to programs 1-20, respectively. Keys 1-5 are on the left, k e ys 6-10 are on the right, keys 11-16 are ri ght under the dialpad. The HOLD (Program 17), CONF (Program 18), MIC/DND (Program 19), and ICM keys (Program 20) are in the last row of keys.

4 DIGITAL SYSTEM Administrator’s Guide

To enter data after you

enter a program:

For example:

To enter the data code Y

or N (for "Yes" or "No"):

To accept (i.e., not

change) the data on

display and move to the

next feature option:

To erase a mistake:

To save and exit after

entering data:

General Programming Tips

Entering Data, E rasing Mistakes and Mo ving Through Program Options

Dial the data.

Press the # key.

-This step stores the data and moves you to the next feature option.

Dial Y or N, which is 9 or 6 on the dial pad.

Press #.

When you dial data for the last feature option in a program and press #, you exit the level you are working in and return to the previous level. In some cases, "returning to the previous level" means you exit the program and, therefore, do not have to press the SAVE key to exit the program (see below).

Press the # key.

Saving and Exiting

Dial * right after you dial the mistake but before you

press the # key to store it.

-If you make an invalid data entry and press #, you will hear reor der (fast busy) tone. You should then dial * and re-enter data.

Press the SAVE key.

-Pressing SAV E m oves you out of a program, one level at a time.

-You may have to press SAVE several times to exit all the way out.

Introduction 5

Using Your Telephone

The Type of Phone Y ou Have

As the System Administrator , yo u have a 16-button telephone (This can also be referred to as a keyset or a multibutton phone). Other system users may have 16-b u t t on te l ephones as well. Or, they may have Electronic Single Line (E SL ) or 25 00 ty pe (single line) telephones. Instructions for using 16-b u t ton and ESL telephones are included with each feature under the heading

Feature

. For instructions on 2500 type

Using the

telephones, refer to the Analog Station Interface feature on page 31.

Your phone has 16 programmable keys and other feature keys that give you one-button access to certain features. For example, to place or answer a Message W aiting, just press MSG. Or , press MIC/DND to quickly put your phone in Do Not Disturb. For an illustration of all the keys on your phone and what they do, turn to page 16.

Using a Programmable K ey wit h Three Funct ions

Each of your programmable keys may have up to three functions. For example, a

single key can be a line, Speed Dial

Direct Station Selection (DSS)

ICM

DIAL

DSS (keys 1-15)

Speed Dial (keys 1-16)

and

key. When you just press the key, you get its first level function (e.g., line key). When you press ICM, the key automatically turns into a DSS key. Press DIAL, and the key becomes a Speed Dial key.

Feature (keys 1-16)

To find out more about your programmable keys, turn to page

151.

6 DIGITAL SYSTEM Administrator’s Guide

If Your Phone Has an Alphanumeric Display

Your telephone’s Alphanumeric Display helps yo u us e features and tells you about your calls. For

FRI 08/18 03:34P

example, a ringing outside line may show you the number of the caller before you answer. Page 25 shows all of your phone’s displays. You can also adjust the brightness of your display . To find out how, turn to page

29.

Your Phone’s Ke y Lights

The lights in your phone’s keys help you use the features. The way they

INCOMING CA

flash tells you about your call. Depending on the mo de l of yo ur phone, your key lights can be red or

MSG

HOLD MIC/DND

ICM

CONF

both red and gree n. To find out mo re about your key lights, turn to the

MICROPHONE

MUTE

MESSAGE

WAITING

charts on pages 14 an d 15 .

Using Your Telephone

Using Handsfree Instead of the Handset

Your telephone may ha ve a Speakerphone for Handsfree operation. Thi s me an s you can place and answer calls just by pressing HF. If your phone has Automatic Handsfree, you can pr ess a line key for a Handsfree call without first pressing HF . With Monitor, you can press HF to place a call but must lift the handset to talk or answer. Turn to page 93 for more on us i n g t he Handsfree options.

Introduction 7

Using Your Telephone

Dialing Codes to Use Features

DEF

DIAL

GHI

JKL

MNO

LAST VOL

If You Have a DSS Console

ALL CALL

PAGE

You ca n call co-workers, place outside calls and use many features by dialing feature access codes. Often, the code you dial is the first letter in the feature’ s name. For example, dial

to leave a Callback at a busy co-worker ’s phone. To find out the codes to dial for outside lines and co-workers, turn to the chart on page

12.

You ma y have a DSS Console next to your phone. When you first use your DSS Console, many of the keys are programmed for you. By just pressing a key, you can easily call (Hotline) co-workers , Park calls or use P age. For an illustration of the initial layout of your DSS Console , t ur n t o page 18. To find out more on what your DSS Console can do, t ur n t o pa ge 66.

PARK ORBIT 60

Customize with User-Programmable Features

With your DIGITAL SYSTEM, you can customize selected features from your phone. For an easy-to-use chart that shows your customizing options, turn to page 13. Other users with the proper access level may als o be ab l e to customize features right from the phone.

Head Set Night Ring

G I

M O

P S

Speed Dial

8 DIGITAL SYSTEM Administrator’s Guide

Know when to use your features . . .

Calling a co-wo rke r

Outside calls

Handling and rerouti ng

your calls

When your call can’t go through

The power of digital voice

processing

Using Your Telephone

Look up what you want to do

Then turn to page

Intercom Calls.....................................103

Paging .................................................138

External Alerting Device ......................84

Automatic Ringdown............................39

Multiple Attendants ............................118

Placing and Answering .......................132

Prime Line Selection...........................134

Ringing Line Preference.....................155

Ringing Assignmen ts............. .......... ...154

Delayed Ringing................... ................62

Direct Inward Lines..............................64

Private Lines .......................................150

Account Codes......................................23

Dialing Number Preview......................63

Call Timer .............................................49

Flash........... ...................................... .....85

Centrex/PBX Feature Keys...................57

DP/DTMF Compatibility......................77

Other Common Carriers .....................131

Equal Access............ ............ ............ .....79

Music on Hold ....................................120

Handsfree..............................................93

Monitor ...............................................117

Hold.......................................................99

Split.....................................................167

Transfer...............................................182

Park.....................................................141

Call Forwarding....................................44

Selectable Display Messa ge s..............159

Volume Controls.................................193

Alphanumeric Display..........................25

Ringing Patterns..................................156

Tone Patterns.......................................180

Camp-On...............................................55

Off-Hook Signalin g................... .. .. .....126

Callback......... ...................................... .50

Line Queuing......................................108

Message W a iting.................................113

Message Center.............. .. ...................112

Voice Mail...........................................185

Whisper Page ......................................126

Intrusion..............................................106

Personal Greeting................................145

Operator Assistance ............................128

Voice Prompting Messages.................191

Introduction 9

Know when to use your features . . .

Placing calls qu ic kl y

When you work in groups

If you need privacy

Have a telephone meeting

Streamlining and personalizing

your telephone

Advanced features and call

processing

Features just for attendan ts

Unique extension types

Using Your Telephone

Look up what you want to do

Then turn to page

Speed Dial .......................................... 162

Direct Stati on Selection ....................... 69

Last Number Redia l.................. .........107

Save .................................................... 158

Directory Dialing ................................. 72

Privacy Release.................................. 149

Group Call Pickup................................88

Group Ringing......... .. .. .............. ...........91

Directed Call Pickup ............................ 71

Extension Hunting............................... .81

Do Not Disturb............... ...................... 74

Microphone Mute, On/Off.................115

Headset.................................................95

Background Music............................... 42

Conference...........................................60

Unsupervised Conference .................. 184

Group Listen........ .......................... .......90

Meet Me Conference.......................... 111

Hotline................................................101

Direct Stati on Selection ....................... 69

Programmable Keys.............. .. .. .........151

Station Call Coverage ........................ 169

Automatic Call Distribution................. 36

Caller ID...................... .. .............. .........51

Telemarketing Dial............................. 174

Voice Module Unit.............................189

Walking Class of Service ................... 194

Data ...................................................... 61

Alarms .................................................. 24

Alternate Attendant..................... .........30

Silent Monitor....... .. .. .. .. .....................161

Night Answer .............. ............ ...........121

Removing Lines and Ext....................153

Forced Line Disconnect....................... 87

Time and Date .................................... 177

Call Forward System Cancel................ 47

Door and Relay Box............................. 75

Analog Station Interface ...................... 31

Dial OPX/ASI Module.........................31

PCU Module....................................... 143

10 DIGITAL SYSTEM Administrator’s Guide

Know when to use your features . . .

Managing your system

Using Your Telephone

Look up what you want to do

Then turn to page

Automatic Route Selection...................40

Battery Backup.....................................43

Power Failure Telephone ....................147

Call Intercept.........................................48

Class of Service ....................................58

Extended Ringing ..... ............................80

Flexible Numbering Plan......................86

Maintenance Reports/Utilities............110

Non-Blocking System.........................125

Privacy.................................................148

SMDR.................................................171

System Ti mer s...... .... .... .... .. .... .... .... .. ...172

T enant Service.....................................175

Toll Restriction....................................178

Traffic Management............................181

Introduction 11

Your System’s Dialing Plan

Charts and Illustrations

This section contains handy charts and illustrations for your reference. You’ll find:

The dialing plan (the numbers you dial) — see below

•

A chart for the system’s User-Programmable features — see page 13

•

Flash rates for telephones with dual color (red and green) LEDs — see page 14

•

Flash rates for telephones with single color (red) LEDs — see page 15

•

Multibutton telephone key layout — see page 16

•

Electronic Single Line (ESL) key layout — see page 17

•

DSS Console key layout (page 18)

•

The System Number (Dialing) Plan

This chart shows the numbers you dial for ext ensions, outsi de lines, Ring Groups and Selectable Display Messages. Ask your communications manager which system you have, so you’ll kno w which numbers to dial.

DIGITAL SYSTEM

w/o AUX

DIGITAL SYSTEM

w/AUX

Extensions Outside Lines Outside Line Codes Outside Line Groups Outside Line Extensions

PCU Extensions

Ring Groups Selectable Display Messages

Speed Dial Bocks

(see

Speed Dial on page 16 2)

300-323 300-371 801-808 801-824

01-08 01-24 9, 90-98 9, 90-98 348-355 372-395

– 368-371

364-371 396-403

00-15 00-15

01-28 01-57

12 DIGITAL SYSTEM Administrator’s Guide

User-Programmable Features

DIGIT AL SYSTEM USER-PROGRAMMABLE FEATURES

To program a feature, press # and the feature’s code. For example, to set Night Ring, press # and dial NR. The remaining steps vary with each feature. Your access level determines the features you can program. See your communications manager. Note that enabling RA or NR disables DRA and vice versa. To disable ringing, disable NR, RA

DELAYED RING

ASSIGNMENT

DSS

HEADSET

HOTLINE

NIGHT RING

PAGE

PRIME LINE

RING ASSIGNMENT

RINGING LINE

PREFERENCE

SPEED DIAL

TIME AND DATE

VOICE ANNOUNCE

WHISPER PAGE

Charts and Illustrations

and

DRA.

# + DRA + Line key +Y(es) or N(o) + SAVE

# + DSS + DSS key + ext. + SAVE # + HS + Y(es) or N(o) + SAVE # + HL + Hotline key + ext. + SAVE # + NR + Line key +Y(es) or N(o) + SAVE # + VP + Y(es) or N(o) + SAVE # + PLA + Line key + Y(es) or N(o) + SAVE # + RA + Line key + Y(es) or N(o) + SA VE # + RLP + Y(es) or N(o) + SAVE

# + SD + One-Touch Speed key (or bin + #) + (Display set only) Name or # + line key (or line/group code + #) or INTERCOM + number (32 digits max.) + SAVE

# + TD + Month (01-12) + # + Date (1-31) + # + Year (2 digits) + # + Hour (00-23) + # + Minutes (00-59) + SAVE

# + VA + Y(es) or N(o) + SAVE # + VO + Y(es) or N(o) + SAVE

Introduction 13

Graphite Phone with Dual Color LEDs

Charts and Illustrations

Flash Rates for Keysets with Dual Color (Red and Green) LEDs

Your phone is idle (not on a call) All LEDs out (dark)

Outside Calls

An outside line is busy The line key is An outside call is ringing your phone The line key flashes

And then you answer it The line key is Or answer it with Privacy released The line key flashes You place the outside call on Hold The line key is On then

Or a co-worker places it on Hold The line key flashes Or you place the outside call on

Exclusive Hold If a call on Hold recalls to you The line key is

Intercom Calls

An Intercom call rings your phone ICM flashes You answer the Intercom call ICM flashes You place the Intercom call on Hold HOLD flashes And then it recalls to you ICM flashes

Miscellaneou s Fe atu r es

You activate Microphone Mute MIC/DND is You activate Do Not Disturb MIC/DND flashes You have a Message Waiting MSG flashes You activate Call Forwardi ng , Personal

Greeting or Selectable Display Messaging

shared,

Green

Flashing Green

The line key is On then

Flashing Green

MSG flashes

Off

if it’s just for you

On Red

Slowly Red

Quickly Flashing

then

On Green

Quickly Green

Moderately Red

Off

then

Slowly Green

Quickly Red

Quickly Green

Slowly Green

On Red

Quickly Red Quickly Red Slowly Green

Slowly

Quickly

if it’s

then

14 DIGITAL SYSTEM Administrator’s Guide

Phone with Single Color (Red) LEDs

Charts and Illustrations

Flash Rates for Keysets with Single Color (Red) LEDs

Your phone is idle (not on a call) All LEDs out (dark)

Outside Calls

An outside line is busy The line key is An outside call is ringing your phone The line key flashes

And then you answer it The line key is Or answer it with Privacy released The line key flashes You place the outside call on Hold The line key is On then flashing

Or a co-worker places the call on Hold The line key flashes Or you place the outside call on

Exclusive Hold If a call on Hold recalls to you The line key is

Intercom Calls

An Intercom call rings your phone ICM flashes You answer the Intercom call ICM flashes You place the Intercom call on Hold HOLD is ON then flashes And then it recalls to you ICM flashes

Miscellaneou s Fe atu r es

You activate Microphone Mute MIC/DND is You activate Do Not Disturb MIC/DND flashes You have a Message Waiting MSG flashes You activate Call Forwardi ng , Personal

Greeting or Selectable Display Messaging

shared, just for you

Moderately

The line key is On then flashing

Quickly

MSG flashes

Off

then flashing

Off

Slowly

Quickly

Slowly

Quickly Slowly

Slowly

if it’s

Quickly

Moderately

then flashing

Quickly

if it’s

Quickly

Introduction 15

Charts and Illustrations

Multibutton Telephone Key Lay out

Display

FRI 08/18 03:34P

N1870 - 16

Programmable

Feature Keys

Programmable

Feature Keys

Hold,

Background Music

Conference

1 2 3 4 5

ABC

DEF

GHI

JKL

MNO

TUV

WXY

PGM

PRS

11 12 13 14 15 16

HOLD MIC/DND ICMCONF

Do Not Disturb, Microphone Mute Night Answer Key (Attendant)

DIAL

LAST

VOL UP

SAVE VOL

FTR

MSG

6 7 8 9

Message Waiting

Intercom

Programmable Feature Keys

Last Number Redial or Volume Up

Save or Volume Down

Feature, Flash Programming Mode

Handsfree Intercom Loop Key (Attendant)

16 DIGITAL SYSTEM Administrator’s Guide

Electronic Single Line (ESL) Key Callouts

ABC DEF

123

GHI JKL MNO

Message Waiting LED

456

PRS TUV WXY

PGM

Charts and Illustrations

01850L31

Transfer

TRF

VOL

HLD

Volume Up Volume Down

Hold Programming

Mode

Introduction 17

Charts and Illustrations

DSS Console Key Layout

301 302 303 304 305 306 307 308 309 310

311 312 313 314 315 316 317 318 319 320

321 322 323 324 325 326 327 328 329 330 331 332 333 334 335 336 337 338 339 340

N1850 - 50

341 342 343 344 345 346 347

PAGE PAG 1 PAG 2 PAG 3 60 61 62 RLS

18 DIGITAL SYSTEM Administrator’s Guide

Description

Part Number

Helps you . . .

About Related Documents

Below are the other DIGITAL SYSTEM manuals and guides that you will find useful. Peri od i cally check with your Sales Representativ e to be sure you have most up-to-date versions.

DIGITAL SYSTEM

Program Record Form

DIGITAL SYSTEM

Hardware Manual

DIGITAL SYSTEM

Installation T e mplate

DIGITAL SYSTEM

Feature and Terminal

Programming Manual

DIGITAL SYSTEM

Multibutton T elephone

Feature Handbook

DIGITAL SYSTEM

Multibutton T elephone

Quick Reference G uide

DIGITAL SYSTEM

Electronic Single Line

User Guide

N1872PRF03 Record the data codes for each

DIGITAL SYSTEM program and shows you how to enter the data codes into memory

N1870INS02 Understand the DIGITAL SYSTEM

equipment and how to install it

960-592-00 Quickly install the DIGITAL

SYSTEM and get it up and running

N1870SWG03 Understa nd t he DIG I TAL SYST EM

features and shows you how to program them from a terminal connected to the A UX Module

N1870MFH03 Use the DIGITAL SYSTEM features

from a Multibutton Telephone

N1872MBG03 Quickly access the mos t co mmonly

used features from a Multibutton Telephone

N1872SLO02 Quickly access the most commonly

used features from an electronic Single Line Telepho ne

Introduction 19

– For your notes –

About Related Documents

20 DIGITAL SYSTEM Administrator’s Guide

Part I

DIGITAL SYSTEM Features

Part I: DIGITAL SYSTEM Features 21

- For your notes -

22 DIGITAL SYSTEM Administrator’s Guide

Program 3

Account Codes

Uniquely identify a call with a special number so it is easy to keep

✆

track of who you talked to and, if necessary, charge them for your time.

When your system is equipped with Station Message Detail Recording (SMDR), you can assign a 10-digit Account Code to a call. The Account Code will print out with the other SMDR data for that call. You enter the code while placing the call or while on the call.

For introductory information on SMDR, see page 171.

Account Codes and SMDR require the AUX Module and a customer-provided ASCII record collection device (e.g., printer or terminal). Account Code and SMDR options are programmed through a terminal connected to the AUX Module. For more information, see Account Codes and SMDR in the DIGITAL SYSTEM Feature and Terminal Programming Manual.

Initial Configuration

Account Codes not allowed

Using the Feature

N/A

Features A – H

Understanding Related Programming

To set the baud rate of the AUX Module’s port for terminal programming ( [1200], 02 [2400], 03 [4800], 04 [9600] or 05 [19.2K] + #)

LOCAL BA UD

= 00 [300], 01

Part I: DIGITAL SYSTEM Features 23

To View Alarms from your

attendant phone:

Program 18 (I)

Program 3

Alarms

You can, as the attendant, quickly zero in on a system problem and

✆

report it to your service center and/or r emo v e the pr oblem line or extension from service.

If you are an at tendant, your phone’s display m ay s h ow Alarm me s sa g es . You can view the cause of the Alarm by pressing a single button.

You may see MINOR ALARM, MAJOR ALARM or MAJOR/MINOR ALARM. A minor alarm occurs when an extension is unplugged or fails, or when a line fails. A major alarm occurs wh en an e x pansion KSU (CEU) fa il s . A m ajo r/ m ino r alarm occurs when both a ma jor and minor alar m o ccur simultaneo usl y. After you view a n extension or line failure, you may want to remove the extension or line from service (see page 153).

When an Alarm displays, your phone will not ring normally for incoming calls. If your phone has Off-Hook Ringing, it rings with a single beep (repeated). If your phone does not have Off-Hoo k Ringing, calls do not ring at all.

Initial Configuration

Alarms occur at attendant extensi o n 30 0

Using the Feature

Do not lift handset.

Press MSG.

-The display shows you the cause of the alarm. For example , yo u may see STA 302 FAILED or LINE 02 FAIL ED.

Press MSG to see if there are more alarms.

-When you see the first failure message again, you have gone through the entire list.

Lift and replace handset to clear the alarms.

Understanding Related Programming

To assign Off-Hook Ringing to an attendant extension so their phone "rings" while Alarms display ( or N + #)

To assign attendant extensions ( Extension number + #)

24 DIGITAL SYSTEM Administrator’s Guide

OPR nn EXT

OHR

+ # + Y

This display . . .

Appears when you . . .

Alphanumeric Display

See which extension is calling you, which call you are picking up,

✆

etc.

If you have a Display Phone, you see "featur e status messages" on your display when you use your phone . For example , you see any number you dial, the extension that is calling you, the name of the line you are answering (if names are programmed), a recalling Transfer (when the destination extension does not answer it), etc. When your phone is idle, the display shows you the time and date. In addition, you can control the brightness of your display.

All the feature status display messages are listed below in alphabetical order. Some only appear at the attendant phone , an d ar e so no ted . See also Selec tab le Display Messages on pa ge 159 .

ACCESS DENIED Try to use compan y -wide (Sy stem Spee d Dial)

Directory Dialing from a restricted extension

ALT OPR ASSIGNED (Attendant extension only)

B name Answer a Transfer recall from busy extension with

Bin No. = nn Dial # SD, then first digit of a Speed Dial bin BUSY RECALL nnn Answer a Transfer recall from bu sy e xte nsion nnn CALL FROM nnn Receive an Intercom call from extension nnn CALL FROM Lnn Press a key to answer line nn CALL FROM ORBI T Retrieve a call from a Park Orbit Caller’s name Receive a call from an extension or answer a line

CANCEL ALT OPR (Attendant extension only)

CFWD FROM nnn Receive a call forwarded from extension nnn COMPANY WIDE DIR Dial C for compan y- wide (System Speed Dial)

CONFERENCE CALL Establish a Conference or join a call using Privacy

DATE = nn Set the Time and Date

Enable Alternate Attendant

indicated name

with indicated name Cancel Alternate Attendant

Directory Dialing

Release

Date and Time Look at your phone while it is idle DAY & NIGHT RING Dial # RA to program Ring Assignments

Part I: DIGITAL SYSTEM Features 25

This display . . .

Appears when you . . .

Alphanumeric Display

DELAYED RING Dial # DRA to program Delayed Ringing

Assignment DIAL PREVIEW Dial * to acti vate Dialing Number Preview Digits Dial a call DND OFF Disable Do Not Disturb DND ON Enable Do Not Disturb DO NOT DISTURB Call an extension in Do Not Disturb DSS ASSIGNMENT D ial # DSS to program Direct Station Selection DSS LAMP FIELD Press ICM DSS, EXT, 6,9,8 ? Press ICM # (system shows you what you can do

next: press DSS key, dial extension or 6 for

Selectable Display Messages [9 & 8 not available]) EXP. KSU FAILED

(Attendant extension only) EXT Press ICM # (with DSS suppressed) and system

F name FWD to nnn

GROUP-R PICK-UP Answer (pick up) an outside call ringing a Ring

HEADSET = Dial # HS to program Headset operation HF CIRCUIT BUSY Try to use Handsfree and no system Handsfree

HOLD RECALL nnn Pick up a call abandoned on Hold by extension nnn HOLD/WAIT xx/yy Transfer a call to a busy extension that has xx calls

HOT LINES Dial # HL to program Hotline keys HOUR = nn Set Time and Date ICM DIRECTORY Dial I for Intercom directory ICM NO: Press a Direct Station Selection or Hotline key to

Receive a MAJOR ALAR M fr om th e syste m that

the expansion KSU failed

shows selection options (you can dial an extension)

Place an Intercom call to an extension that has

forwarded its calls to extension nnn or to extension

with assigned name

Group (when your extension is not a member of

the group)

(Speakerphone) ci rc uits ar e available

on Hold and yy calls Camped-On (waiting)

program it INC VOICE CALL = Dial # VA to program voice-announced Intercom

calls

26 DIGITAL SYSTEM Administrator’s Guide

This display . . .

Appears when you . . .

Alphanumeric Display

LINE nn Answer an outside call on line nn LINE nnn FAILED

(Attendant extension only) MAJOR ALARM

(Attendant extension only) MAJOR/MINOR ALRM

(Attendant extension only) MIKE MUTED Press MIC/DND to turn off the phone ’s mic MINOR ALARM

(Attendant extension only) MINUTES = nn Set the Time and Date MONTH = Set the Time and Date MSG FRM nnn View Message Waitings and have one from

Name Place a call, answer a call, or view a Message

NIGHT MODE OFF (Attendant extension only)

NIGHT MODE ON (Attendant extension only)

NIGHT RING Dial # NR to program Night Ringing for lines

Press MSG to view a MINOR ALARM and line nnn has fail ed

Receive major alarm from the system

Receive both major and minor alarms from the system simultaneously

Receive minor alarm from the system

extension nnn

Waiting for an extension with a programmed name Press MIC/DND to disable Night Mode operation

Press MIC/DND to enable Night Mode operation

NO RAM INSTALLED Try to use Speed Dial Dire ctory Dialing in a

NO SPEED DIAL Try to use Personal Speed Dial Directory Dialing

NO. OF MSG = nn Press MSG to check the numb er of Voice Mail

ORBIT RECALL nnn Answer a parked call that is recalling extension nnn OUT OF AREA (Requires Caller ID) Outside caller has dialed from

P Assigned name Pick up (answer) a call for extension with assigned

PAGE THRU SPKR = Dial # VP to program paging thru the speaker PARKED IN nn Park a call in orbit nn

Part I: DIGITAL SYSTEM Features 27

system without an AUX Module

with no Speed Dial blocks assigned in programming

messages

an area that does not support Caller ID

name

This display . . .

Appears when you . . .

Alphanumeric Display

PERSONAL DIR. Dial P for Personal Director y Dialin g PICKUP FROM nnn Pick up a call ringing extension nnn PRIME LINE Dial # PLA to program a Prime Line PRIVACY Press line key to have Privacy PRIVATE (Requires Caller ID) Outside caller has blocked

Caller ID PRIVATE CALL Press a line key for a line that has Privacy enabled PROGRAM Dial # to program a feature R Assigned name Answer recalling line from extension with

assigned name RELEASE PRIVACY Press a line key to release Privacy on a call for

which you previously established Privacy RING LINE PREF = Dial # RLP to program Ringing Line Preference RING NO ANS nnn Answer a line recalling from extension nnn SELECT LNE/GRP Dial # SD + bin (system wants line or group no.) SELECT IDLE LINE Press DIAL to place call (using Dial Number

Preview) and system asks you to select a line SPEED DIAL Dial # SD to store a Speed Dial number SPEED DIAL BINS Press DIAL to use Speed Dial Speed Dial name Make a S p eed Dial call with a stored name STA nnn FAILED

(Attendant extension only) UNAVAILABLE (Requires Caller ID) The telephone company’s

UNLISTED NAME Try to access Directory Dialing and the system has

WELCOME Unplug and plug in your extension WHISPER P AGE = Dial # VO to program Whisper Page YEAR = nn Set Time an d Da te

Initial Configuration

All displays appear (without names) at Display phones

Receive a MINOR ALARM that extension nnn

failed

Caller ID is out of service

no names programmed

28 DIGITAL SYSTEM Administrator’s Guide

Using the Feature

To control the brightness

(contrast) of the display:

Program 14

Program 10

Press VOL UP or VOL DN while your phone is idle

(Background Musi c not playing).

Understanding Related Programming

To assign extension names so they appear in displays (See the extension name entry procedure on page 242)

To assign line names so they appear in displays (See the line name entry procedure on page 230)

Alphanumeric Display

Part I: DIGITAL SYSTEM Features 29

To activate Alternate

Attendant at an attendant

extension:

To cancel Alternate

Attendant:

Program 1

Alternate Attendant

Temporarily leave your attendant position without missing calls or

✆

asking a co-worker to take your place.

If you are an attendant, Alternate Attendant lets you send your incoming ca lls to another extension. When you activate Alte rnate Atte ndant, outside ca lls ring your attendant extension and the alternate extension. Intercom calls ring only the alternate unless the alternate is busy; then they ring your attendant extension instead.

Initial Configuration

Alternate Attendant enabled for extension 300

Using the Feature

(This procedure automatically cancels a Do Not Disturb or Call Forward condition that is active at the alternate.)

Lift handset.

-If you have a One-Touch Speed Dial key, you can press it instead of using steps 2-5.

Press ICM.

Dial #.

Dial alternate’ s e xtension number.

-Do not dial another at tendant ex t en s i on.

Dial 3.

-MSG and MIC/DND keys fl as h .

Hang up.

- If the alternate activates DND after you send calls there, the alternate assignment is canceled.

-An alternate cannot forward calls to yet another extension.

Do not lift handset.

Press MIC/DND.

-MSG and MIC/DND keys go out.

Understanding Related Programming

To enable/disable Internal Call Forwarding for Class of Service 00 disables Alternate Attendant for Class of Service 30 (the attendant’s Class of Service).

30 DIGITAL SYSTEM Administrator’s Guide

(CFWD

+ Y or N + #) . T his en ab les or

Analog Station Interface and Dual OPX/ASI Module

Analog Station Interface

The Analog Station Interface (ASI) module (P/N 8974 9) provides standard

RING

LINE

01870L11

OFF-HOOK

PHONE

Dual OPX/ASI Module

DUAL OPX/ASI

1853 - 24A

numbered port in the pair. The Dual OPX/ASI Module has two internal DTMF receivers. For installation instructions, see P/N N1853DPX05.

2500 set DTMF service at an extension port. The 2500 set connects to the ASI and the ASI connects to a extension port. Each ASI module has an internal DTMF receiver. For installation instructions, see P/N N1850ASI03.

The Dual OPX/ASI Module (P/N

88750) provides two 2500 type DTMF ports from a single extension connection. The Dual OPX/ASI Mod ule is a dual port device that connects to the even (lower) numbered port of adjacent even and odd numbered station por ts. The Dual OPX/ASI uses

both

extension positions (e.g., 304 and 305), even though it connects only the the lowest

The ASI and Dual OPX/ASI Module are helpful when you need to install a limited number of analog interfaces — but do not want to dedicate a line port to each one.

Other devices tha t can co nn ec t to an ASI or Dual OPX/ASI Module inclu de:

FAX machines

•

Credit card terminals

•

Modems

•

Voice Mail/Automated Attendant

•

Notes:

A connected device must:

•

– Meet FCC Part 68 requirements for Type B ringers (with a REN of 1.0 or less). For outdialing, the device connected must provide standard DTMF signals. The ASI provides 50 volt peak-to- peak square wave ring ing . The Dual OPX/ASI Module provides 75 volt peak-to-peak square wave ringing. – Not use an electromechanical ringer – (ASI only) Be installed indoors — not off-premise with outdoor wiring) Dual OPX/ASI circuits meet the requirements of EIA Specification RS-464-A

•

for OPS class C (loop resistance to 3,300 oh ms, loop current = 16 mA or greater). For each device connected to the ASI or Dual OPX/ASI Module, set its Flash

•

timer to 600-750 mS.

Initial Configuration

No ASI or Dual OPX/ASI Modules in stalle d

Part I: DIGITAL SYSTEM Features 31

Handling Calls: The Basics

Features (In Alpha be tic al O rde r)

Analog Station Interface and Dual OPX/ASI Module

Using the Feature

The DIGITAL SYSTEM features available to th e ASI an d Du al OPX/ASI Mod ule are listed below with abbreviated operating instructions. To find more information on a feature, refer to the page number provided.

In the instructions that follow:

"Lift" = Lift handset.

•

"Hookflash" = hold down the hookswitch for about .5 seconds, then release it.

•

Placing an Outside Call (see page 134)

Placing an Intercom Call (see page 103)

Answering a Call (see page 103 and page 132)

Regular Hold (see page 99)

Transfer (see page 182)

Using Line Dial-Up: Lift + line code (801-816) + number

Using Direct Line (Trunk) Access: Lift + line code (348-363) + number

Using Direct Line Group Access: L ift + line group (90-98) + nu mb er

Lift + extension or 0 for attendant

To answer any call (all calls ring): Lift

To hold: Hookfla s h + hang up To retrieve: Lift + * 7 To retrieve call on hold at another extension:

Lift + * + extension (300-347) or line (801-816)

To transfer: Hookflash + extension + wait for answer + announce call + hang up

To return to call if party does not answer: Hookflash + * 7

To recei v e a Transfer when an no un ce d: Sta y on line (you are connected when the transferer hangs up)

Account Codes (see page

23)

32 DIGITAL SYSTEM Administrator’s Guide

After dialing a number: # + account code + #

While on a call: Hookflash + # + account code + # + * 7 (to return to call)

Features (In Alpha be tic al O rde r)

Analog Station Interface and Dual OPX/ASI Module

Call Forwarding (see page 44 and page 46)

Callback (see page 50)

Camp-On (Call W aiting) ( see page 55)

Conference (see page 60)

To an extension: Lift + # + extension + forwarding code + hang up Code 1: Forwar ds unanswered calls Code 2: Forwar ds unanswered and busy calls Code 3: Forwards all calls

To an outside number: Lift + # + 1 + line (01-16) that calls will forward on + number to receive calls + hang up

To cancel forwarding: Lift + # + hang up To leave callback at busy tone: 2 + hang up To answer ring: Lift (you get connected to

previously busy extension) To cancel a callback: Call busy extension

again + * + hang up To cancel all callbacks: Lift + # * + hang up To send beeps at busy tone: 2 + wait

To answer bee ps : Hookfl ash + * 2 (see also Split)

Establish call + hookflash + establish call + hookflash + * #

Directed Call Pickup (see page 71)

Flash (see page 85)

Forced Line Disconnect (see page 87)

Group Call Pickup (see page 88)

Group Ring (see page 91)

Intrusion (Barge-In) (see page 106)

Last Number Redial (see page 107)

Part I: DIGITAL SYSTEM Features 33

Lift + * + extensio n

This option is only available with AUX Module software version 02.10 and higher.

While on an outside call: Hookflash + 7 *

Lift + line (348-363 or 801-816 for lines 01-16) + # (to use line for a call: line + number)

Lift + * 1

Lift + Ring Grou p (3 64 -3 71 wi thout AUX, 396-403 with AUX)

At busy tone: 4

Lift + * *

Features (In Alpha be tic al O rde r)

Analog Station Interface and Dual OPX/ASI Module

Line Queuing (see page 108)

Meet-Me Conference (see page 111)

Night Answer (see page 121) Off-Hook Signaling (see

page 126) Paging (see page 138)

Park (see page 141)

Selectable Display Messages (see page 159)

At busy tone: 2 + hang up To answer ring: Lift (you have outside dial

tone and can dial num be r) To cancel one: Try to access busy line again +

* + hang up To cancel all: Lift + # * + hang up To set up Meet-Me: Page par ties + an no unce

Meet-Me code (11 or 12) + hookflash + 11 or 12 + do not hang up

To join Meet-Me: Lift + 11 or 12 To answer ring over page: Lift + * 0 To send at ring-busy tone: 1 + speak after

beeps or wait for answer To make a page: Lift + 1 * - 8 * + announce +

hang up To park your call: Hookflash + * + park orbit

(extension or 5 + 60-69) + pag e pe rson to receive call + hang up

To pick up parked call: Lift + park orbit To select: Lift + # 6 + message numb er 00-15

+ hang up To cancel: Lift + # + ha ng up

Silent Monitor (see page

161) Speed Dial (see page 162)

Split (see page 167)

Tandem Calls (see page 184)

Walking Class of Service (see page 194)

34 DIGITAL SYSTEM Administrator’s Guide

At busy tone: 6

To store: Lift + # + Personal bin (50-5 9, 20-29) or System bin (700-799) + line (01-16) or line group (90- 98 ) + number + hang up

To call: Lift + Personal bin or System bin To answer waiting call (beeps): Hookflash + *

2 To split between calls: Hookflash + * 7 Establish call + hookflash + establish call +

hookflash + * # + hang up Lift + # # + WCOS code + line (01-16) + dial

number

Program 14

Program 1

Program 18 (I)

Analog Station Interface and Dual OPX/ASI Module

Understanding Related Programming

To assign the correct circuit type to an ASI port (CIRCUIT TYPE = 51 + #)

To assign a single ring to all calls that ring an ASI in a Class of Service (see also Program 18 [I]) (SINGLE RING = Y + #)

To assign a Class of Service (from Program 1) to an extension (COS = 00-27 + #)

Part I: DIGITAL SYSTEM Features 35

Automatic Call Distribution

The system autom a tically distribu tes ca lls to co -workers (agents) in

✆

the same department. No need to have r ec eptionist or attendant screen and route calls for a department.

Automatic Call Distribution (ACD) uniformly distributes incoming calls among members of a department (ACD group). Each ACD group consists of member extensions, called agents, and a master number. When a call rings the master number, the system automatically routes the call to the agent that has been idle (on hook) the longest. The call can be a transferred call or Intercom call to the master number.

Supervisor Functions

Each AC D group can ha ve a supervi s o r extension. The supervis or must have a display telephone with a DSS Console. This lets the supervisor monitor the status of the ACD group and each agent extension. When all ACD agents are busy, the supervisor’s display shows:

The number of calls waiting

•

The line or extension that has been waiting the longest

•

How long the extension or line has been waiting

•

Using their DSS Console, the supervisor can also take agent extensions in and out of service as the traffic into the ACD group changes. ACD agents can also remove and reinstall their own extensions. However, the supervisor can always reinstall an extension if it was removed by an agent.

Supervisor’s DSS Console

The supervisor’s DSS Console should have a Hotline ke y for e ach ACD agent. This shows at a glance the status of each agent.

When the DSS key is... Agent is...

Off Idle On Busy

Slow Flash Removed from service

Fast Flash In Do Not Disturb

Optionally, the supervisor’s DSS Console can have a Hotline key for the ACD master number. This shows the status of the entire ACD group. The key lights when all agents in the department are busy. As soon as an agent becomes free, the key goes out.

36 DIGITAL SYSTEM Administrator’s Guide

To remove or install a

member agent (from the

supervisor’s extension):

To remove or install

yourself as an agent

(from your agent

extension):

Program 19

Program 4

Automatic Call Distribution

ACD Announcements

ACD Annou nc e me nt s require a Voice Module Uni t (P/N 88522) an d a n AUX Module with software versio ns 02 .1 0 or hi g he r. A C D An no uncements are not avai lable with Base software.

An ACD group caller can optionally hear an All Agents Busy announcement when they first call into the A CD group. This a nnouncement occurs when all ACD agents are busy and the system autom atic ally qu eu es th e c all f or a f re e a ge nt. Th e ACD supervisors and the attendant can customize the All Agents Busy announcement, if desired. The system provides one All Agents Busy announcement, shared by all ACD groups.

Notes:

Activating Call Forwarding at an ACD group extension disrupts normal hunting.

•

Activatin g Do Not Disturb (DND) at an A C D Gro up e x ten s ion tem pora rily re -

•

moves it from the group. The ACD supervisor display timer requires a n AUX Module. If your system

•

doesn’t have an AUX Module, the supervisor’s display does not show how long a call has been waiting for an available agent. The supervisor cannot be the overflow destination for the ACD group.

•

With software versions A UX Module 02.10/Base 02.00 and higher, an ACD

•

agent with a headset hears silence when they place a call on Hold. With software versions prior to AUX Module 02.10/Base 02.00, the agent hears dial tone when they place a call on Hold. Refer to page 95 for more on Headset operation.

Initial Configuration

No ACD groups

Using the Feature

Lift handset.

Press ICM.

Dial #.

Press DSS Console key for agent you want to change.

Dial 7 to remove an agent; 4 to install.

Hang up.

Lift handset.

Press ICM (except at an ESL set).

Dial 6 to remove yourself as an agent; 4 to install.

Press # and hang up.

Understanding Related Programming

To set up ACD/Hunt Groups (page 272) To set two timers: Camp-On Time (T im er 03 + # +

Duration + # – how long a call waits at a busy A CD group before ringing the Overflow destination - if any) and Rings Before Recall (Timer 06 + # + Duration + # – the

Part I: DIGITAL SYSTEM Features 37

Program 17

Program 12

Automatic Call Distribution

number of time s a call rings an ACD Hunt Group extension before going to the next one)

To assign a DSS Console Hotline key for an ACD ma ster number (HL + Partner extension + #). The key lights when all members are busy.

To directly terminate a lin e to an ACD master number so calls ring it instead of having to be transferred to it (DTD + # + Master number + #)

38 DIGITAL SYSTEM Administrator’s Guide

To use Automatic

Ringdown:

Automatic Ringdown

Call for information (for example, a reservation desk) just by

✆

lifting the handset.

Automatic Ringdown requires an AUX Module with software version 02.10 or higher. Automatic Ringdown is not available with Base software.

With Automatic Ringdown, an ESL or 2500 set user (connecte d to an ASI or Dua l OPX/ASI module) automatically calls a programmed destination when they lift the handset. This would be helpful, for example in an airline terminal with dedicated reservation phones. As soon as the caller lifts the handset, the phone rings the reservation desk. The ringdown phone cannot access any system features (e.g., cannot dial digits). The ringdown phone can, however, receive calls.

Initial Configuration

Automatic Ringdown disabled.

Using the Feature

Lift handset.

-You hear two beeps or ringing. If you hear ringing, wait for the called party to answer. If you hear two beeps, you may begin spea king.

Understanding Related Programming

Refer to the DIGITAL SYSTEM Feature and Terminal Programming Manual.

Part I: DIGITAL SYSTEM Features 39

Automatic Route Selection

Calls go out on the most cost-effective routes, according to the

✆

digits users dial. For example, a call to a branch office can automatically route over the company’s WA TS line.

Automatic Route Selection (ARS) provides call routing and call restriction based on the digits a user dials. ARS lets you obtain the most cost-effective use of your system’s connected long distance carriers.

ARS gives yo u o ver 8,000 call ro ut in g choices — without a cus t o m-ordered rate structure database. You can make modifications to the routing choices quickly and easily. This is often necessary as the cost structure of the connected services change.

Note: ARS is an on-line call routing program. You can only customize it from the programming terminal. T o have ARS, your system must be equipped with an AUX Module.

ARS provide s :

Call Routing

ARS can apply 3-digit (Area Code) and 6-digit (Area Code and Exchange) analysis to every nu mb er.

Dialing T ran slation (Special Dialing Inst ructions)

ARS can automatically execute stored dialing instructions when it chooses a route for a call.

Time of Day Selection

You ca n program route selection according to the time of day/day of week.

Hierarchical Class of Service Control

ARS allows or denies call route choices based on an extension’s Class of Service.

Forced Authorization Code

Designated routes may require the user to enter an Authorization Code before ARS allows routing. This code is verifiable and is enforced by an extension’s Class of Service.

Separate Routing for Operator Assisted, International and Equal Access Calls

To provide unique control, yo u ca n program separ at e routing instruct i o ns fo r Operator Assisted, International and Equal Access calls.

Independently Programmed Restriction for Exchanges 976 and 555

Restriction for these exchanges is hierarchical according to an extension’s Class of Service.

Initial Configuration

ARS not installed

40 DIGITAL SYSTEM Administrator’s Guide

To place a call using ARS:

Automatic Route Selection

Using the Feature

Lift handset. If you have an ARS loop key, press it and

skip to step 4. Press ICM (e xc ep t a t an ESL set). You hear I nt e rcom

dial tone. Dial ARS access code (9 or 90). You hear another

(higher pitched) dial tone. Dial number.

Understanding Related Programming

You can only program Automatic Route Selection from the programming terminal. Refer to the DIGITAL SYSTEM Feature and Terminal Programming Manual.

Part I: DIGITAL SYSTEM Features 41

To turn BGM on or off

while your extension is

idle:

To adjust the volume of

BGM:

Program 7

Background Music

Add music to your private work area to create a pleasant

✆

atmosphere.

With a touch of a key you can have Background Music (BGM) play over the speaker of your extension while it is idle. If a page or call comes in while BGM is playing, the music stops and starts again when the page or ringing st ops.

BGM is available only if the DIGITAL SYSTEM is equipped with an outside music source (such as a tape player). BGM can also play over external paging speakers, if your system is equipped and programmed for it.

Initial Configuration

BGM disabled

Using the Feature

BGM is not available to attendant extensions.

A system reset or activating Do Not Disturb automatically turns off BGM.

Do not lift handset.

Press HOLD.

Press VOL UP or VOL DN while BGM is on.

-This simultaneously adjusts paging and ringing volume.

Understanding Related Programming

BGM uses line circuit #04. A line cannot be connected to it. The music source must meet the following specifications:

Input Impedance 100 K Ohms

Maximum Input -10 dBm

To enable BGM (ENABLE BGM = Y + #)

To have music play over customer-provided external paging speake rs , a ls o do the fo l lowing:

Enable External Page Zone 1 (EXT PAGE ZN 1 = Y)

•

Enable External Page Zone 2 i f yo u have Expa ns io n

•

CEU #1 (EXT PAGE ZN 2 = Y) Enable BGM to All External Page Zones (BGM T O

•

PG ZN = Y). Adjust Paging an d Mus ic Gain (Volume) Over

•

External Speakers (PG/MUSIC GAIN = 01-05)

To install external speakers, see the Hardware Manual.

42 DIGITAL SYSTEM Administrator’s Guide

Battery Backup

The DIGITAL SYSTEM performs normally during a power

✆

failure.

The Battery Backup feature automatically supplies battery power to a CEU during AC power failures or brownouts. The recommended battery backup unit is the Valcom VPB260, and one is required for each CEU. The VPB260 supplies power to a fully loaded system for approximatel y tw o ho ur s .

Initial Configuration

Battery Backup allowed, but only with required equipment

Using the Feature

To install the VPB260, see the Hardware manual. Once installed, Battery Backup is automatic during a power failure or brownout.

Understanding Related Programming

N/A

Part I: DIGITAL SYSTEM Features 43

To forward your calls to

another extension:

Call Forwarding

Go to a meeting in a co-worker’s office and not miss your calls.

✆

Simply send them there.

Call Forwarding lets you reroute your incoming Intercom calls and some outside calls to a co-worker’ s extension or Voice Mail. You can forward one of four types of calls:

Ringing calls that you do not answer after a programmed number of rings

•

Ringing calls that yo u do not an s wer a fter a programmed num be r of ri ng s , an d

•

calls that try your phone when it is busy All calls, immediately

•

Calls picked up by Voice Mail in the Personal Answering Machine Emulation

•

mode (see page 185)

Notes:

The system does not forward: Intercom calls from the forwarded destination,

•

Ring Group calls, calls that ring a Call Coverage key , and outside calls not on Direct Inward Lines. Attendants cannot use Call Forwarding; they use Alternate Attendant (on page

•

30) instead.

Initial Configuration

Internal Call Forwarding enabled

•

A call rings an extension 5 times before being forwarded

•

Using the Feature

Call Forwarding is not available to an Alternate Attendant. See Alte rnate Attendant on page 30 instead.

At the destination phone, do not do this to forward calls back to your own phone; simply cancel Call Forwarding instead.

Lift handset.

-If you have a One-Touch Speed Dial key, you can press it instead of using steps 2-5.

Press ICM (except at ESL set) and dial #.

Dial extension to receive calls.

-To forward your calls to Voice Mail, press MSG instead of dialing a co-worker’ s extension. Refer to page 185 for more on Voice Mail.

Dial Call Forward code (1,2, 3) .

-Code 1 forwards ring-no-answer calls

-Code 2 forwards ring-no-answer and busy calls

-Code 3 forwards all calls

-(If forwarded to Voice Mail) Code 4 to enable Personal Answering Machine Emu l ati o n ( s ee page

185)

Hang up.

-MSG key flashes.

44 DIGITAL SYSTEM Administrator’s Guide

To cancel Call

Forwarding:

The attendant can also cancel your Call Forwards (see

Program 1

Program 18 (I)

Program 4

Program 12

Call Forwarding Cancel on pa g e 47). A power failu re, system reset, or activating Do Not Disturb cancels them automatically.

Lift handset.

-Press ICM (except at ESL set).

Dial # and hang up.

-MSG key goes out.

Understanding Related Programming

To enable/disable Internal Call Forwarding in a Class of Service (CALL FWD = Y or N + #) (see also Program 18 [I])

To assign a Class of Service (from Program 1) to an extension (COS + # + 01-27 + #)

To set the Number of Rings Before Recall timer (Timer 06 + # + Duration + # – the number of times a call rings before being forwarded)

To assign Direct Inward Li ne s to an e x ten sion (DTD + # + Extension number + #). Only calls on these lines will get forwarded.

Call Forwarding

Part I: DIGITAL SYSTEM Features 45

To forward your calls

off-premise:

To cancel Call

Forwarding:

Program 1

Program 18 (I)

Program 12

Program 16

Call Forwarding, Off-Premise

Go home early in the day and have y our calls f o llow you there or to

✆

your car phone .

If your phone has Direct Inward Lines, Off-Premise Call Forwarding lets you reroute calls on those lines to an outside telephone number.

Note: To use Call Forwarding, the DIGITAL SYSTEM must be equipped with a Line module that provides disconnect supervision. In addition, the connected CO line must also provide disconnect supervision.

Initial Configuration

Off-Premise Call Forw ar din g disabled

Using the Feature

Lift handset.

-If you have a One-Touch Speed Dial key, you can press it instead of using steps 2-5.

Press ICM (except at an ESL set).

Dial # 1 and the line (01- 16 ) yo u wa nt yo ur c all s to fo r-

ward out on.

-Use a line you have access to.

Dial telephone number to receive your calls.

Hang up.

-MSG key flashes slowly.

The attendant can also canc el y our Call Forwards. A power failure, system reset, or activating Do Not Disturb cancels them automatically.

Lift handset.

Press ICM (except at an ESL set).

Dial #.

Hang up.

-MSG key goes out.

Understanding Related Programming

To enable/disable Off-Premise Call Forwar ding in a Class of Service (OFF-P CFWD = Y or N + #) (see also Program 18 [I])

To assign a Class of Service (from Program 1) to an extension (COS + # + 01-27 + #)

To assign Direct In wa rd Li ne s ( DTD + # + Extension number)

To give an extension access to the line it will use to forward calls out on (L + LINE NO. + # + 02 + #)

46 DIGITAL SYSTEM Administrator’s Guide

To activate Call

Forwarding Cancel from

your attendant extension:

Program 3

Call Forwarding System Cancel

With Call Forwarding Cancel you can, as the attendant, return the

✆

system to normal status at the end of the work day or after the weekend so incoming calls ring their normal (not forwarded) destinations.

If you are an attendant, Call Forwarding System Cancel lets you cancel all Call Forwarding conditions in the system at once. Using Call Forwarding System Cancel also cancels three other conditions system-wide: Do Not Disturbs, Personal Greetings and Selectable Display Messages.

Initial Configuration

Call Forward Cancel allowed for attendant extension 300

Using the Feature

Lift handset.

Press ICM.

-ICM lights and you hear dial tone.

Press #.

-Dial tone stops.

Dial *.

-You hear dial tone again.

Hang up.

Understanding Related Programming

Part I: DIGITAL SYSTEM Features 47

To assign attendant extensions (OPR nn EXT = Extension number + #)

Call Intercept

Users quickly know when they dial an invalid code.

✆

Call Intercept sends fast busy tone to anyone who dials an invalid code while making a call. In other words, the system automatically prevents (intercepts) an invalid call.

Initial Configuration

Intercept always occurs when appropriate

Using the Feature

N/A

Understanding Related Programming

N/A

48 DIGITAL SYSTEM Administrator’s Guide

To start timing a call

when you have a Manual

Call Timer key:

To stop timing a call

before or after you hang

up:

To use the Call Timer as a

stopwatch while your

phone is idle:

Program 17

Call Timer

Easily keep track of how much time you spend on a call.

✆

If you have a Display Phone, the Call Timer feature lets you time your outside calls. The duration shows on your display.

Your phone can be programmed for Automatic or Manual Call Timer:

With Automatic Call Timer, the timer automatically starts when you establish an

•

incoming or outgoing call. With Manual Call Timer, you start the timer by pressing the Manual Call Timer

•

key .

In addition, you can use the Call Timer feature while your phone is idle to time events, much like a stopwatch.

Note: If your system has Station Message Detail Recording (SMDR), the system records and times your calls.

Initial Configuration

Call Ti m e r di s a bl ed (no Ti m er keys prog rammed)

Using the Feature

Press Timer key.

-The key lights.

Understanding Related Programming

Part I: DIGITAL SYSTEM Features 49

Press Timer key.

-The key goes out .

-T o reset the timer back to 00:00, press the Timer key again. After a few seconds, the date and time reappear.

Press Timer key to start and stop the stopwatch.

-The key is lit while the stopwatch is on.

-To reset the timer back to 00:00 after you stop, press the Timer key again. After a few seconds, the date and time reappears.

To assign Automatic (Press key + CTA + #) or Manual (Press key + CTM + #) Call Timer ke ys to an e xte nsion

To use Callback after you

call an extension and

hear busy tone or

ring-busy tone:

To answer Callback (long)

rings:

To cancel a specific

Callback after you leave

it:

To cancel all your

Callbacks (and Line

Queuing requests):

Callback

Save time retrying a busy extension. The DIGITAL SYSTEM calls

✆

you back when it becomes idle.

When you make an Interc om call and get busy tone, you can place a Callback request, hang up, and continue using your extension. The system then does the following for you:

Monitors the busy extension and your extension, and calls you back (rings you)

•

when both extensions are free. Calls the previously busy extension when you answer the "callback" ring.

•

You can leave one Callback per busy extension. For extensions with several Callbacks, the system processes them in the order they were left.

Note: Attendants cannot use Callback.

Initial Configuration

Callback always allowed

Using the Feature

You ca nnot use Callback if you hear fast busy tone.

Dial C and hang up.

You must answer within five rings or the system cancels the Callback.

Lift handset.

-This connects you to the previously busy extension.

Call the busy extension again.

Dial * at busy tone and hang up.

Lift handset and press ICM (except at an ESL set).

At a multibutton phone, dial * and press FTR.

OR At an ESL set, dial # *. Hang up.

Understanding Related Programming

N/A

50 DIGITAL SYSTEM Administrator’s Guide

Type of Call

Format of Display

Caller ID

See your callers name and number before y ou ans wer.

✆

Caller ID requires software version AUX Module 2.10/ Base 02.00 or higher.

If your phone has a display, Caller ID can show your incoming caller ’s number and optional name. The Caller ID information will show as either a post-answer or pre-a ns w er display. With the post-answer display, you’ll see the caller’s number and optional name after you answer the call. The pre-answer display lets you see the caller’s number and optional name before you answer the call. You can also use the pre-answer display to preview incoming calls before you answer them. The Caller ID pre-answer display is available only if your telephone does not ha ve Automatic Handsfree (see page 94).

Caller ID supports the phone company’s Called Number Identification (CNI) and Called Number Delivery (CND) service, when available. These se rvice s provide the Caller ID information (i.e., messages) between the first and second rings of an incoming call. There are two types of Caller ID message formats currently available: Single Message Format and Multiple Message Format. With Single Message Format, the phone company sends only the caller’s phone number (DN). The DN is either 7 or 10 digits long. In Multiple Message Format, the phone company sends the DN and the caller’ s name. The DN for this format is also 7 or 10 digits long, and the name provided co nsi s t s of up to 15 characters .

Once installed, Caller ID is enabled for all types of outside calls, including:

Outside calls that normally ring a phone (see Ring Assignments on page 154)

•

Calls transferred from another extension (see Transfer on page 182)

•

Calls transferred from Operato r Assistan ce v ia the Voice Module Unit (see Op-

•

erator Assi sta nc e on pa ge 12 8) Calls transferred from Voice Mail (see Voice Mail on page 185)

•

Direct Inward Lines (DIL s ) (s e e See Direct Inward Lines on pag e 64 )

•

Assigned Night Answer (ANA) Calls (see Night Answer on pa ge 121)

•

Caller ID Displays

The Table below shows the DN format for each type of Caller ID c all:

Part I: DIGITAL SYSTEM Features 51

7-digit NNX-nnnn 8-digit nNNX-nnnn

Message

Description

CND Trunk

Non-CND Trunk

Unscreened Transfers

Screened Transfers

Calls Transferred

by Voice Mail

Key Ring (post-answer)

& Direct Inward Lines

Caller ID

In addition to displaying the DN and name, Caller ID can also display several unique messages received fr om the telco:

PRIVA TE Caller has blocked Caller ID.

Telco will not pass the DN.

OUT OF AREA Caller has dialed from an area

that does not support Caller ID.

UNAVAILABLE Telco’s Caller ID is out of

service.

Your system provides uni q ue displays for inc oming Caller ID (CND) an d no n- Caller ID (non-CND) trunks. Th e inf or mation a display keyset user see s de pends on the type of incoming trunk call and the type of trunk. The following chart describes the telephone display for each type of incoming CND and non-CND trunk call for software versions AUX Module 02.20/Base 02.10 and higher. For software versions prior to AUX Module 02.20/ B as e 02.10, the tele ph on e d i spl a y always showed the incoming trunk’s Caller ID information (for CND trunks) or programmed name (for non-CND trunks).

Caller ID data for the incoming trunk.

The screening extension’s name/number, followed by the Caller ID data for the incoming trunk.

The Caller ID da ta for the transferred trunk.

Caller ID data for the incoming trunk.

Hardware Considerations

Caller ID requires the installation of at least one 4CO/CND Caller ID Module (P/N

88512). The Caller ID Module is a standard 4CO Module with additional Caller ID capability. Each module provides Caller ID service for the lines connected to it. For example, the inside Caller ID Module in the Main CEU provides Caller ID capability for lines 1-4. Your system (without an AUX Module) can ha ve up to two Calle r ID Modules, providing Caller ID capability to all eight lines.

Notes:

Caller ID requires software version AUX Module 2.10/ Base 02.00 or higher. Do

•

not install Caller ID Modules in a system that uses software prior to AUX Module 2.10/ Base 02.00. Caller ID is compatible, however, with older system databases. This allows you to upgrade software without initializing the system.

The name/numbe r fo r the incoming trunk.

The screening extension’s name/numbe r (even after the screening caller hangs up).

The transferring Voice Mail port’s name/number.

Name/number fo r the incoming trunk.

52 DIGITAL SYSTEM Administrator’s Guide

Caller ID

Caller ID information prints on the SMDR report along with other call informa-

•

tion. SMDR requires an AUX Module and an SMDR collection device or printer . Refe r to the DIGITAL SYSTEM Feature and Terminal Programming Manual for more about SMDR.

Initial Configuration

Caller ID enabled automatically after you install a Caller ID Module.

•

Caller ID pre-answer display disabled (i.e., Automatic Handsfree enabled).

•

Part I: DIGITAL SYSTEM Features 53

To answer a Caller ID call

(with the pre-answer

display disabled):

To answer a Caller ID call

(with the pre-answer

display enabled):

To re-display the Caller ID

information for the call

you are on:

Program 2

Caller ID

Using the Feature

Lift handset or press flashing line key.

-You see the incoming caller’s name and number and you answer the call.

(Your phone must have Automatic Handsfree disabled to use this feature.)

Press the flashing line key to display the incoming

caller’s phone number.

-You can press another flashing line key instead of going to the next step.

Press the flashing line key again to display the incom-

ing caller’s name.

-If the telephone company does not offer the name option, you skip to the next step.

-You can press another flashing line key instead of going to the next step.

Lift the handset to answer the call.

-If you previewed several ringing lines, you’ll answer the call on the most recently pressed line key.

Press the line key for the call.

Understanding Related Programming

To disable Automatic Handsfree (ENABL E AUTO HF = N + #) in order to enable the Caller ID pre-answer display.

54 DIGITAL SYSTEM Administrator’s Guide

To Camp-On to an

extension when you call it

and hear busy tone or

ring-busy tone:

To have a Transfer

Camp-On to an extension

after you call it and hear

busy or ring-busy tone:

To Camp-On to a busy

line:

Camp-On (Call Waiting)

Be assured that you are connected to a busy extension as soon as it

✆

becomes free.

When you make an Interc om call and get busy tone, Camp-On lets you dial a code and wait off-hook for the busy extension to become available. Dialing the code may send Call W a iting beeps to the busy user (if enable d in programming). The DIGITAL SYSTEM automatically connects you to that extension when the busy user hangs up or if the busy user chooses to interrupt their call and respond to your beeps.

When a line you want to us e is busy, Camp-On also lets you dial a c od e an d wait off-hook for it to become free . When fr e e , th e s yst em gives yo u di a l t on e o n t h e l ine.

On the other hand, when you are busy on a call, you’ll hear Call Waiting beeps when:

An Intercom caller sends them

•

Someone transfers an outside call to you

•

You receive an outside call on a line that normally rings your phone. If several

•

calls come in while you are busy on a call, you’ll hear the beeps only for the first one. You will not, however, hear an y Call Waiting beeps if your extension is programmed for Privacy.

Initial Configuration

All extensio ns can use Camp-On

•

Call Waiting tones enabled system-wide

•

Priv acy disable d e x cept for attendan t extension 300

•

Attendant extension 300 can Camp-On to a busy line

•

Using the Feature

Part I: DIGITAL SYSTEM Features 55

You cannot Camp-On if you hear fast busy tone (the extension is in Do Not Disturb).

Dial C.

-You hear ringing while you wait.

Do not hang up and wait to be connected.

-If you choose to hang up, th e s ys tem conver t s yo ur Camp-On to a Callback (see page 50).

Simply hang up whe n yo u he ar the busy or rin g- busy

tone.

-See also Transfer on page 182.

Try to access the busy line.

Dial C when you hear b u s y ton e.

-Busy tone stops.

Do not hang up and wait for dial tone.

-If you choose to hang up, th e s ys tem conver t s yo ur Camp-On to a Line Queuing request (see page 108).

To answer Call Waiting

beeps from an Intercom

call:

To answer Call Waiting

tones from an outside call:

Program 1

Program 18 (I)

Program 2

Camp-On (Call Waiting)

Your hear two beeps and ICM flashes.

At a multibutton phone, press ICM to answer the wait-

ing call.

At an ESL set, press HLD and dial * 2.

-Your first call goes on Hold.

-To alternate between the calls, see Split on page

167.

You hear two beeps and a Line/Loop key flashes.

Press HOLD to hold the call you are on.

At a multibutton phone, press flashing Line/Loop key.

At an ESL set, dial * 2.

-To alternate between the calls, see Split on page

167.

Understanding Related Programming

To allow/deny Camp-On to a busy extension or line in a Class of Service (CAMP ON or DIR ACC/CMP-ON = Y or N + # (see also Program 18 [I])

To allow/deny Privacy in a Class of Service (PRIVACY = Y or N + #). Allow Privacy for any extension that should not receive Call Waiting beeps (see also Program 18 [I]).

To assign a Class of Service from Program 1 (COS + # + 01-27 + #) to an extension

To enable/disable Off-Hook Ringing at an extension (OHR + # + Y or N + #). If enabled, th e syste m co nverts the extension’s Call Waiting tones to a ring signal over the speaker.

To enable/disable Call Waiting beeps system-wide (CALL WAIT TONE = Y + #)

56 DIGITAL SYSTEM Administrator’s Guide

Program 3

Centrex/PBX Feature Keys

Access a PBX/Centrex feature with a single touch.

✆

When your syste m is in s tal l e d behind a PBX or Centrex, a PBX/Centr ex key lets yo u access a PBX/Centrex feature witho ut dia ling the fe atu re code. The fea t ur e c ode is stored in a ke y s o yo u can just press the key.

PBX/Centrex keys can be enabled only through terminal programming, which requires the AUX Module. To enable PBX/Centrex keys, see Centre x Compatible Feature Keys in the DIGITAL SYSTEM Feature and Terminal Programming Manual.

Initial Configuration

No PBX/Centrex keys assigned

Using the Feature

See the DIGITAL SYSTEM Feature and Terminal Programming Manual.

Understanding Related Programming

To set the baud rate of the AUX Module’s port for terminal programming (LOCAL BAUD = 00 [300], 01 [1200], 02 [2400], 03 [4800], 04 [9600] or 05 [19.2K] + #)

Part I: DIGITAL SYSTEM Features 57

Class of Service

Each extension can have a customized group of features depending

✆

on its needs.

A Class of Service (COS) is a group of feature and dialing options that you can assign to an extension. First, you customize a COS by enabling or disabling each option, then you assign the COS to an extension. You can customize up to 28 differe nt COS s (0 0- 27 ), and you can assign the s ame COS to any number of extensions. In addition, there is a special COS (30) for attendant extensions.

Below are the COS options, their initial setting, and a feature referenc e. A "Y" code means the feature is allowed, "N" mea ns denied.

Initial Configuration

Attendant extension 300 has COS 30 (equivalent to COS 00)

•

Extensions 301-347 have COS 01

•

Place only Intercom Calls during Night Answer = N

•

See Night Answer on page 121. Off-Premise Call Forw ar d = N

•

See Off-Premise Call Forward on page 46. Break-In (Intrusion) = Y for COS 00; N for others

•

See Intrusion (Barge-In) on page 106. Camp-On (Busy Extension) = Y

•

See Camp-On on page 55. Internal Call Forwarding = Y

•

See Call Forwarding, Internal on page 44. System Speed Dial Access = Y

•

See Speed Dial on page 162. Toll Restriction Level = 00 (not restricted)

•

See Toll Restriction on page 178. Place Only Local Calls (Day or Night Answer mode) = N

•

See Toll Restriction on page 178. Place Only Local Calls during Night Answer = N

•

See Toll Restriction on page 178. Extended Ring = N

•

See Extended Ringing on page 80. Privacy = N

•

See Privacy on pag e 14 8. Callback (Line Queuing) Priority = N

•

See Line Queuin g on page 108. Direct Line Access & Ca mp -On to B usy Line = Y for COS 00 ; N for others

•

See Placing Outside Calls (Using Direct Line Access) on page 134. Initiate All Call Page = Y

•

See Paging on page 138. Access Page Zo nes 1-3 = Y

•

See Paging on page 138. Silent Monitor = N

•

See Silent Monitor on page 161. No Flash for Electronic Single Line Phones = N

•

ACD Supervisor Keyset = N See Automatic Call Distribution on page 36.

58 DIGITAL SYSTEM Administrator’s Guide

Single Ring for ASI Calls = N

Program 1

Program 18 (I)

•

See Analog Station Interface on page 31.

Using the Feature

N/A

Understanding Related Programming

To customize Class of Service for an extension or line (see also Program 18 [I])

To assign a Class of Service from Prog ra m 1 to an extension (COS + # + 01-27 + #)

Class of Service

Part I: DIGITAL SYSTEM Features 59

To set up a Conference:

Conference

Conduct a telephone meeting with inside and/or outside parties so

✆

you do not have to leave your office.

Conference lets you set up a three-way telephone conversation. To set up a Conference, you establish an Intercom or outside call, then add someone to it. You can add an outside pa rt y or an e xtension user.

To set up a Conference with two outside parties, your system must be equipped with loop start lines that have disconnect supervision.

Initial Configuration

Conference allowed

Using the Feature

Conference is temporarily unavailable when the system is already accommodating the maximum number of three-party conversations, which is 8 per system.

Establish first call.

Press CONF.

-Your call goes on Hold.

-Busy tone means that all Conference circuits are busy . Try again later.

Establish second call.

Press CONF again.

-CONF lights and all three of you are connected.

-If the Conference includes at least one other extension user, you can hang up (leave the Conference) without disconnecting the remaining parties.

Understanding Related Programming

N/A

60 DIGITAL SYSTEM Administrator’s Guide

Program 14

Program 18 (I)

Program 3

Program 4

Data

The DIGITAL SYSTEM can also be used for data

✆

communications.

The Data feature lets you connect a Data Module (P/N 88400), a Dataport PCB (P/N

89460), and/or a Modem Pooling PCB (P/N 89465) to the system for data communications with computers, terminals, printers and other RS-232 devices.

Note: Depending on the v ersion of the yo ur system, yo u m ay need to install a n AUX Module to use Dataport and Modem Pooling PCBs. For more information on all Data devices, see the Data Products Manual (P/N N1850DMG01).

Initial Configuration

For a Data Module: Baud Mode: Slave Allow DTR Disconnect: Yes Parity: None, 8 bits Allow Break Disconnect: Yes Interactive Mode: Yes Auto Baud: Y es Interactive Echo: Yes Busy on DTR Low: No RS-232 Controls Active: Y e s

Using the Feature

See the Data Products Manual (P/N N1850DMG01).

Understanding Related Programming

To assign the correct circuit type (CIRCUIT TYPE = Z + #) to a Data Module

To configure an extension as a Dataset (DS + # + Y + #) when it is installed with a Data Module

To set the baud rate of the AUX Module’s port for terminal programming (LOCAL BAUD = 00 [300], 01 [1200], 02 [2400], 03 [4800], 04 [9600] or 05 [19.2K] + #)

To set the Modem Reserve timer (Tim er 05 + # + Duration + #) when using a Modem Pooling PCB

Part I: DIGITAL SYSTEM Features 61

To enable/disable Delayed

Ringing Assignment

(DRA) when your

extension has program

access level 2-5:

Program 18 (II)

Program 15

Program 4

Program 17

Program 16

Delayed Ringing Assignment

Have y o ur ca lls ring at your secreta ry’s phone, then at your phone

✆

after a short delay. This way, you are not disturbed by a ringing call unless your secretary cannot get to it right away.

Delayed Ringing Assignment (DRA) lets you enable or disable delayed day/night ringing for:

Lines

•

Call Coverage keys

•

Pickup Group keys

•

A call rings the line or key after a pre-programmed delay instead of right away. To enable/disable DRA, your extension must have program access level 2-5. Enabling DRA disables im mediate Ringing As s i gn ment (see page 154) or Night Ri n gi n g (s ee page 124).

Initial Configuration

DRA disabled at all extensions

•

Extension 300-305 can program DRA. All other extensions only have program

•

access level 01.

Using the Feature

Do not lift handset.

Press #.

Dial DRA.

-Your Line, Call Coverage, Pickup keys flash or light steadily. Flashing means Delayed Ring is on; steadily lit means it is off.

Press desired key or dial desired line number.

T o enable DRA, dial Y.

OR To disable DRA, dial N. Press # and return to step 4, or press SAVE to finish.

Understanding Related Programming

To enable/disable Delayed Ringing for an extension (DRA + # + line + Y or N + #)

To assign program access level 2-5 to extensions so they can program Dela yed Ringing thems e l v es (PGM A CC LEVEL = 02-05 + #)

T o se t the Delayed Rings ti mer (T imer 07 + # + Duration + #) To assign Line (LK + Line 01-16 + #) , Call Coverag e

(CCK + ext. + #), Pickup (GP + Pickup group 01-07 + #) keys to an extension

To assign line access to an extension (L + Line 01-16 + # + 01 or 02 + #)

62 DIGITAL SYSTEM Administrator’s Guide

To use Dialing Number

Preview:

To exit Dialing Number

Preview without dialing

the call:

Program 16

Dialing Number Preview

Make a mistake in dialing and not have to redial the entire number.

✆

If you have a Display Phone, Dialing Number Preview lets you dial an outside number, review its digits on your display and correct them, if necessary, before the system dials out the call. To correct a mistake, you back up to the mistake and enter the correct digit. Then you simp ly press a few keys to hav e the system dial ou t your call.

Initial Configuration

Dialing Number Preview always allowed at Displa y Pho ne s

Using the Feature

Do not lift handset (unless you are using an attendant

extension). Dial *.

-HF lights.

Dial number.

Correct any mistakes as follows:

-Press VOL DN to move the cursor left to the incorrect digit. If you go to far, press VOL UP to move the cursor right. If the number is correct, go to step 6.

-Dial the correct digit.

Press FTR to move the cursor to the end of the number.

Press DIAL.

-If your phone has a Prime Line k ey (page 134), this step dials out t he c all an d yo u can skip step 7.

Press Line key to hav e t he sy s t em di al yo ur call.

Understanding Related Programming

Part I: DIGITAL SYSTEM Features 63

Press HF.

-At an attendant extension, hang up.

To give an extension outgoing access to a line (L + Line 01-16 + # + 02 + # )

Direct Inward Lines

A DIGITAL SYSTEM line can be assigned to a specific extension

✆

so outside callers ca n directly reach tha t ex te nsion. For example, a DIL could ring a Sales Manager’s extension, and if unanswered, all the other salespeople in the group.

The Direct Inward Line (DIL) feature lets you program a line so it rings a specific destination, and if unanswered, rings other extensions. The initial destination (termination) for a DIL can be:

An extension

•

The master extension for a UCD Hunt Group (including Voice Mail m as t e r ex-

•

tensions) A Ring Group

•

A DIL always rings its initial destination; there is no need to assign ringing through system programming. In addition, an extension user can place calls on a DIL.

A DIL can have a day termination and a night termination:

A line with a day termination to an attendant (operator) rings at the night termi-

•

nation when the attendant activates Night Answer (se e page 121). A line with a day termination to a non-attendant extension rings at the night ter-

•

mination when that extension activates Do Not Disturb (see page 74). A line with a day termination to a UCD master extension rings the night termina-

•

tion when the master extension’s attendant (assigned in Program 18 [I]) activates Do Not Disturb (see page 74). A line with a day termination to a Ring Group rings at the night termination

•

when extensio n 300 ac tivates Ni ght Ans wer.

If the terminated extension or group does not answer the DIL within a programmed time, the DIL may ring extensions programmed for ringing on that DIL (called "key ring"). More specifically:

If a terminated extension does not answer the DIL, the DIL converts to key ring.

•

If a member of a ter minated UCD Hunt Group does not answer the DIL, the DIL

•

rings the overflow extension (if one is programmed). If the overflow extension does not answer, the DIL converts to key ring. If a member of a terminated Ring G roup does not answer the DIL, the DIL co n-

•

tinues to ring the Ring Group until someone answers or the caller hangs up.

For more information on Ring Groups see page 91. For more information on UCD Hunt Groups see page 81.

Initial Configuration

No DILs

64 DIGITAL SYSTEM Administrator’s Guide

Using the Feature

Program 12

Program 17

Program 16

Program 18 (II)

Program 4

Program 10

N/A

Understanding Related Programming

To make DILs (DTD + # + Extension number + #) (i.e., to directly terminate a line to an extension, UCD master extension, or Ring Group)

To assign a DIL to a key at an extensio n (LK + Line number 01-16 + #). If you do not assign it to a key, it rings a Loop key.

To give an extension (other than the terminated extension) access to the DIL so they can answer it if it diverts to their extension (L + Line no. 01-16 + # + 01 or 02 + #)

To assign ringing to the DIL at extensions other than the terminated extension (RA or DRA + # + Y or N + #)

To set the Rings Before Recall timer (Timer 06 + # + Duration + # - how long a DIL rings an idle/busy terminated extension or a UCD overflow extension before diverting to key ring; and, how long a DIL rings a Hunt Group extension before going to the next Hunt Group extension)

Direct Inward Lines

To set the Camp-On timer (Timer 03 + # + Duration + # - how long a DIL rings a busy UCD group before going to the overflow extension)

To assign names to the DILs (See line name programming on page 230)

Part I: DIGITAL SYSTEM Features 65

Direct Station Selection, DSS Console

Get 80 additional keys to make Intercom calls and use selected

✆

features with one touch. No need to remember , look up, or dial extension numbers. Your DSS Console can remember a nd dial them for you.

A Direct Station Sel ection (DSS) Consol e gives you 80 keys for one-button access to extensions and selected features. This saves time if you do a lot of call processing. You ca n have DSS Console keys for:

Hotline to extensions (see page 101)

•

Park Orbits (see page 141)

•

Outside Lines (see page 134)

•

Page Zones (see page 138)

•

DSS Console (One-Touch) Speed Dial (se e pa ge 162)

•

Release (always on key 80)

•

DSS Console Busy Lamp Field

The DSS Console Busy Lamp Field shows the status of the associated extension, line or feature. See the chart below. When programmed for Hotline, the key shows when the extension is idle, busy or in Do Not Disturb. If the key is a line key, it shows when the assigned line is ringing, idle, busy, on Hold or recalling. For a Park orbit key , the key is on when the orbit is in use. If a key is a Page zone or Speed Dial key, the key is on when the feature is active.

DSS Console Flash Rates

0123

(Seconds)

Line Ringing

Line on Hold Recalling

Line on Holdanother extension

Exclusive Hold

DND/I-Hold (on Hold at own extension)

01853C52

Notes:

You cannot install a DSS Console in the expansion cabinet.

•

The DSS Console is a dual port device, using adjacent even and odd numbered

•

ports. You must install the DSS Console in the lower (even-number) port of a port pair. For example, you must plug the console into port 02 (extension 302)

when using the 02/03 port pair. You can install as many DSS Consoles as there are available dual ports. How-

•

ever, the system allows only four unique DSS Console key configurations (layouts). See Understanding Related Programming below. For attendants, pressing a DSS Console key while on an outside call automat-

•

ically puts the outside call on Hold (Automatic Hold).

66 DIGITAL SYSTEM Administrator’s Guide

Key

Assignment

To use your DSS Console

keys:

To use your DSS Console

Hotline keys to Transfer

your outside call:

Program 14

Program 17

For this key . . .

Enter this code . . .

Direct Station Selection, DSS Console

Initial Configuration

The DSS Console is automatically enabled (circuit type 06) when you plug it in

•

Each console is assigned to extension 300

•

Each console uses Bloc k (configuration) 01, with key assignments as follows:

•

1-47 Extensions 301-347 48-72 Undefined 73-76 Page zones 0-3 77-79 Park orbits 60-62

80 Release

Using the Feature

Lift handset.

Press DSS Console key for desired function.

Lift handset.

Press ICM.

-If you are an attendant, skip this step to Transfer the call unscreened.

Press DSS Console Hotline key .

-If you hear two beeps, spea k.

-If you hear ringing, wait f or an answ er.

-If you hear busy tone, dial C to send Call Waiting beeps.

-If you hear fast busy, dial I to intrude (override DND).

Understanding Related Programming

Part I: DIGITAL SYSTEM Features 67

To assign Circuit Type (CIRCUIT TYPE = 06), DSS Owner (DSS OWNER = Extension number), DSS Block (DSS BLOCK = 01-04) and optional name (see extension name programming on page 242) to each DSS Console. The system does, however, assign the correct circuit type, DSS Owner 300 and DSS Block 01 when you plug in the DSS Console.

To designate the function of ea ch DSS Console k e y (see chart below). You must use Program 17 from the extension assigned to the console.

Undefined UK + #

For this key . . .

Enter this code . . .

Program 18 (I)

Program 18 (II)

Direct Station Selection, DSS Console

Line key LK + Line number

Park Orbit PO + Park Orbit (60-69)

Speed Dial SD + 1-79 + #

Hotline HL + Partner ext. (300-

Page Zone PO + Page Zone (00-07)

To assign a Personal Speed Dial block to a DSS Console if the consol e has Speed Dial keys (SDB + # + Block number 01-28 + #).

Program Personal Speed Dial (SD + # + Bin or key + # + Line name [see page 230] + number + # for the console’s One-Touch keys).

(01-16) + #

+ #

347) + #

(00=All Call) + #

68 DIGITAL SYSTEM Administrator’s Guide

When the DSS/BLF

key is . . .

The extension is . . .

To assign an extension to

a DSS key when your

extension has program

access level 1-5:

Direct Station Selection

Make Intercom calls with two touches. No need to remember, look

✆

up, or dial extension numbers. Your phone can re member a nd dial them for you.

Direct Station Selection (DSS) lets you call an extension by pressing two keys: ICM, then the DSS key for the desired extension. Keys 1-15 are the DSS keys. You can program a DSS ke y t o ca l l whic h ever extension you wish as lon g as yo ur extension has program a ccess lev el 1-5. You can also use DS S keys to Transfer calls.

In addition, when you press ICM, the DSS keys show you the status of their associated extensions (the status is called Busy Lamp Field [BLF] and is describ ed below).

Off Idle

On Busy or ringing

Flashing fast in Do Not Disturb

Direct Station Selection also does the following:

Signals a busy e xt e ns i o n if i t is programmed for Off-Hook Signalin g (s e e pa ge

•

126). Lets you manually send Call Waiting beeps (see page 55) to a busy extension if

•

it is not programmed for Off-Hook Signaling

Direct Station Selection does not, however, let you contact an extension in Do Not Disturb unless your extension is programmed for Intrusion (see page 106).

Initial Configuration

DSS/BLF enabled for keys 1-15

•

All DSS keys call extension 300

•

All extensions ca n change DSS exten si on as s ign ments

•

DSS keys automatically activate Off-Hook Signaling (Whisper Page)

•

Intrusion allowed for attendant extension 300

•

Using the Feature

Part I: DIGITAL SYSTEM Features 69

Do not lift handset.

Press #.

Dial DSS. DSS keys flash fast.

Press desired DSS key.

-The key flashes slowly.

Dial extension, press #.

Return to step 4.

Press SAVE to finish.

-All keys go out.

To place a call using a

DSS key:

To transfer a call using a

DSS key:

Program 18 (I)

Program 18 (II)

Program 15

Direct Station Selection

Lift handset.

Press ICM.

-If ICM does not light, you do not have DSS keys.

Press lit or unlit DSS key to call the extension.

-If you hear two beeps, spea k.

-If you hear ringing, wait f or an answ er.

-If you hear busy tone, dial C to send Call Waiting beeps.

-If you hear fast busy, dial I to intrude (override DND).

Press ICM.

-This puts your call on Hold. If ICM does not light, you do not have DSS keys.

Press lit or unlit DSS key to call the extension.

-See step 3 above for your options.

Announce the call and hang up.

OR Hang up to have the call wait at your partner’s extension unannounced.

-If the person does not pick up the Transfer, it recalls your phone like a normal Tr ansfer.

Understanding Related Programming

To enable/disable DSS capability on keys 1-15 (BLF + # + Y or N + #)

To assign extensions to the DSS keys after you enable them in Program 18 [I] (DSS + # + Key + Extension number + #)

To assign a program access level to an extension (PGM ACC LEVEL = 00-05 + #)

70 DIGITAL SYSTEM Administrator’s Guide

To answer a call that is

ringing another extension:

Program 16

Directed Call Pickup

Answer someone else’s call from your phone as long as you know

✆

their extension number.

Directed Call Pickup lets you answer, from your extension, a call that is ringing a co-worker’s extension. You must, however, know the number of the ringing extension.

Directed Call Pickup does not answer calls ringing another extension’s Call Coverage keys.

Initial Configuration

Directed Call Pickup always allowed

Using the Feature

Lift handset.

-If you have a One-Touch Speed Dial key, you can press it instead of using steps 2-4.

Press ICM (except at an ESL set).

-You hear dial tone.

Dial *.

-Dial tone stops.

Dial number of ringing extension.

-This procedure picks up calls other than calls ringing other extensions. The pick-up order is as follows: Ringing Intercom calls Personal P a r k calls Ringing outside calls and Direct Inward Lines Calls on Hold

Understanding Related Programming

Part I: DIGITAL SYSTEM Features 71

To give an extension access to any line it should be able to pick up (L + Line 01-16 + # + 02 + #)

To place a call using

Directory Dialing:

Directory Dialing

Place Intercom or Speed Dial calls by displaying the name of the

✆

person you want to call — the DIGITAL SYSTEM does the rest for you. No need to refer to a list of Intercom and Speed Dial numbers filed away at your desk.

If you have a Display Phone, Directory Dialing lets you make an Intercom or Speed Dial call by name instead of by number. It works like this:

You display the name of the perso n yo u want to call from a stor ed directory

•

("phone book") Press a button to have the system dial the person’s number

•

Intercom Directory Dialing is always available if the system administrator has stored extension names in memory.

Speed Dial Directory Dialing is available only if your system is equipped with an AUX Modu l e. If so , yo u ca n s t or e names with your Person al S pe ed Dia l numbers as long as your ext e ns i o n has program acc es s l evel 1-5. If you r extension has program access level 4-5, you can store 100 System Speed Dial names. To store Speed Dial names from your phone, see Speed Dial on pag e 16 2. Optionally, the system administrator can store Speed Dial names from a terminal connected to the AUX Module.

Initial Configuration

Directory Dialing always allowed at Display Phones, but no names are stored initially

Using the Feature

Lift handset.

Dial code (I, P, or C) for names.

-I = Intercom names

-P = P ersonal Speed Di al names

-C = System (Company-Wide) Speed Dial names.

-To scroll through the directory, go to step 5.

-If you see, NO RAM INSTALLED, this means only Intercom Directory Dialing is available.

Dial first letter of the desired name.

-For example, to dial G: Dial 4. To dial a blank, Q or Z: Dial 0 (zero).

-After you dial G, for example, the display shows: 1=G, 2=H, 3=I. "1=G" because G is the first letter on the 4 button, etc.

Dial the number (1, 2, or 3) that corresponds to the let-

ter you just dialed.

-The display shows you the first name stored for that letter. If you see UNLISTED NAME, this means there are no stored names for that letter.

Press VOL UP or VOL DN to scroll through the direc-

tory until you see the name you want.

-To begin scrolling from the first name again, dial #.

72 DIGITAL SYSTEM Administrator’s Guide

Press DIAL to have the system dial your call.

To exit Directory Dialing

at any time:

Program 14

Program 18 (I)

Program 18 (II)

Program 15

Hang up.

Understanding Related Programming

To assign a name to an extension for Intercom Directory Dialing (see extension name programming on page 242)

To assign a Spe e d Dial block to an extensio n (SDB + # + 01-28 + #). Names cannot be stored at ex t en s ion s with blocks 51-57. Remember: Speed Dial names can be stored only if the system has an AUX card.

To store Speed Dial numbers and names (SD + # + Bin or key + # + Line name [refer to line name programming on page 230] + Number + #)

To assign program access level 1-5 (PGM A CC LEVEL = 01-05 + #) to extens i o ns so t hey can store thei r own Personal Speed Dial numbers and names

To assign program access level 4-5 (PGM A CC LEVEL = 04-05 + #) to any extension that should be able to store System Speed Dial names

Directory Dialing

Part I: DIGITAL SYSTEM Features 73

To activate DND for your

extension:

To cancel DND at your

extension:

Program 18 (I)

Do Not Disturb

Work uninterrupted by phone calls when you have paper wo rk to

✆

do.

Do Not Disturb (DND) lets you block incoming pages, ring ing , an d In ter co m voice announcements. While in DND, you can still use your extension to process calls and use features. Incoming outside calls still flash the Line keys and you can answer them, if you wish.

Someone using Hotline (at a phone or DSS Console) or Intrusion, can however, override your DND and ge t thro ug h. Li k ewise, you can use these fea tures to contact an extension in DND.

Notes:

Attendants cannot use Do Not Disturb

•

Extension Hunting considers an extension in DND to be busy. This may disrupt

•

normal hunting.

Initial Configuration

Do Not Disturb enabled

Using the Feature

DND is not available to the attendant, even if the attendant is programmed for it. Pressing the DND key at an attendant extension puts the system in the Night Answer mode.

Do not lift handset.

Press DND until it flashes.

Activatin g DND does the following at your extension:

-Turns off Background Music, if it was on

-Cancels any Call Forwards

-Makes your extension appear busy if it is a Hunt Group member

The attendant can automatically canc el a DND condition at your extension by making it an Alternate Attendant or by canceling system-wide.

Do not lift handset.

Press DND until it goes out.

Understanding Related Programming

To allow/deny Do Not Disturb for an extension (DND + # + Y or N + #)

74 DIGITAL SYSTEM Administrator’s Guide

To use the Door Bo

Door Box

From a Door Box installed at an entrance door, a visitor can press

✆

the call button (like a door bell) to ring your phone.

The Door Box (P/N 88545) is a self-contained Intercom unit typically used to monitor an entrance door. A visitor at the do or can press the Door Box call button (like a door bell). The Door Box then sends chime tones to all extensions programmed to receive chimes. To answer the chime, the called extension user just lifts the handset. This lets the user talk to

the visitor at the Door Box. The Door Box is convenient to have at a delivery entrance, for example. It is not necessary to have a co-worker monitor the delivery entrance; they just answer the Door Box chimes instead.

The system can have up to four Door Boxes (numbered 1-4), installed at extensions 310, 311, 322 and 32 3 in t he Main CEU. Each Door Box has a distinctive chim e pattern.

Relay Box

The Relay Box (P/N 88546) provides relay contacts for up to four Door Box locations. A relay typically enables an electric strike on an entrance door next to a Door Box. After ans wering the Door Bo x c hi m es , you can press a dial pad key to enable the relay which releases the door. The visitor at the door can then enter without you having to open the entrance door for them.

You can only install a Relay Box at extension 309 in the Main CEU. This provides relays for the Door Boxes at extensions 311, 322 and 323. The Relay Box has a normally open (NO) and normally closed (NC) contact for each Door Box. The relay for the Door Box at extension 310 is currently unavailable.

Notes:

•

Initial Configuration

•

Using the Feature

Part I: DIGITAL SYSTEM Features 75

The Door Box is a weather-tight unit, with an operating temperature range of

C to 60oC (-4oF to 140oF). It is not, however, intended for an outdoor installation directly exposed to the elements (e.g. rain or sunlight). You can only use a Door Box with software AUX Module Y2.0/Base Y5.0 or higher.

No Door Boxes installed Relay Box not installed.

Press and release the Door Box button.

To answer the Door Box

chimes (from your

phone):

To call the Door Box

(from your ph one):

Program 17

Program 18 (I)

Door Box

Lift handset.

-If you have a Hotline or Call Coverage key, it will flash. Press the ke y to answer the Door Box.

Lift handset.

Press ICM (except at ESL set) and dial Door Box ex-

tension number.

-If the Door Box is idle, your call connects. You don’t hear any tones or ringing before you go through.

-If you have a Hotline or Call Coverage key, you can press it to call the Door Box.

(Optional) Release the door strike.

At multibutton set: Press and hold FTR to release the door.

OR At ESL set Dial * (but do not hold it down).

-At a multibutton set, the relay activates as long as you hold down the FTR key (up to 60 seconds).

-At an ESL set, the relay activates for six seconds and then automatically releases.

-You can have Relay Boxes for the Door Boxes at exten s ions 311, 322 and 323 on l y.

Hang up.

Understanding Related Programming

To assign which extensions should have Hotline (Key + HL + Door Box extension number + #) or Call Coverage

(CCK + Door Box extension number) keys for Door Boxes.

To assign each Door Box Class of Service 28 (COS + # + 28 + #).

Also, to assign which extensions should receive chime tones from which Door Boxes (DB + # + DOOR ALERT = Y or N + # for ea ch Do or B ox).

76 DIGITAL SYSTEM Administrator’s Guide

To convert to tone dialing

when using a pulse line:

Program 10

Program 4

DP and DTMF Compatibility

Any combination of DP and DTMF Central Office lines can be

✆

connected to the DIGITAL SYSTEM. With Pulse to Tone Conversion, use your pulse (rotary) lines to

access computer services that require tone dialing (such as banking, MCI, Sprint, etc.).

You can program the system for either DP or DTMF lines from the Central Office.

Pulse to T one Co n ver sion

Pulse to Tone Conversion lets you dial digits on a Dial Pulse (rotary) line, then convert to tone dialing. After you dial the pulse digits, you simply stop dialing for six seconds. Any digits you dial after the six-second pause will be dialed out as tones. When you hang up the call, the dialing mode automatically reverts to pulse.

Initial Configuration

All Lines are CO Loop Start DTMF Pulse to Tone Conversion enabled

Using the Feature

Place call on pulse line and wait six seconds.

Dial more digits.

-If you call a Speed Di al number that contains a pulse line and a pause, the system automatically dials tone digits after the pause.

Understanding Related Programming

To set the dialing mode of a line

Part I: DIGITAL SYSTEM Features 77

To identify the type of line (CIRCUIT TYPE = 10 + # for CO loop start DTMF, CIRCUIT TYPE = 11 + # for CO loop start DP) connected to a line port

To set the Make (Timer 10 + # + Duration + #), Break (Timer 11 + # + Duration + #), and Interdigit timers (Timer 12 + # + Duration + #) for DP lines

To set the Line Response timer (Timer 04 + # + Duration + #) for DP and DTMF lines

Program 6

Program 1

Program 18 (I)

Program 10

Program 16

DP and DTMF Compatibility

To set up Pulse to Tone Conversion

To make sure the Active Dialpad option is enabled (ACT DIAL P AD = Y) in a Toll Restriction level so a use r ca n

continue dialing after a pause; otherwise, Pulse to T one Conv e r si o n wo ul d be dis abled (see also Pr ogram 1)

To assign a Toll Restriction level (TOLL RESTRICT = 01-07) from Program 6 to a Class of Service (see also Program 18 [I])

To assign a Class of Service from Program 1 (COS = 01-27 + #) to an extension

To identify a line as a pulse line (11 = CO loop start DP + #)

To give an extension outgoing access to a line (L + Line 01-16 + # + 02 + #)

78 DIGITAL SYSTEM Administrator’s Guide

To use Equal Access

Dialing:

Program 6

Program 1

Program 18 (I)

Equal Access Compatibility

Use an alternative long distance service without dialing its

✆

telephone number.

If the DIGITAL SYSTEM is installed in an Equal Access area, you can dial a code to access a long distance carrier other than your main one (i.e., the one you access when you dial 1). The code is in the form 10XXX, where XXX is the c ar rier’ s identification code. The identification code is set up by the local telephone company.

In software A UX Module Y2.0/Base Y5.0 or later, the system does not restrict Equal Access codes. However, it restricts the phone number according to T oll Restric tion.

In software versions prior to A UX Module Y2.0/Base Y5.0, once you manually dial an Equal Access code, you can dial any number (i.e., you have unrestricted dialing) unless your phone has any of the following options enabled in its Class of Service:

Only Intercom Call at Night, which prevents Equal Access dialing during the

•

Night Answer mode. Only Local Calls at Night, which prevents Equal Access dialing to long dis-

•

tances numbers d uri ng the Ni gh t An s wer mode. Only Local Calls (Day or Night), which prevents Equal Access dialing to long

•

distance numbers.

The system never restricts an Equal Access call that is stored in System Speed Dial bin.

Initial Configuration

Equal Access Dialing allowed (if the system is in a n Equal Ac ce ss a re a)

Using the Feature

Understanding Related Programming

Part I: DIGITAL SYSTEM Features 79

Access an outside line.

-See Placing an Outside Call on page 134.

Dial Equal Access code.

Dial number.

(Versions prior to AUX Module Y2.0/Base Y5.0) To allow/deny Equal Access Dialing (EQUAL A CCESS = Y or N + #). See also Program 1. W ith AUX Module terminal programming (AP command), you can allow/deny specific 10XXX codes.

To assign a Toll Level from Program 6 (TOLL RESTRICT = 01-07 + #) to a Class of Service (see also Program 18 [I])

To limit Equal Access Dialing using Class of Service dialing options (see the explanation above)

To assign a Class of Service (COS + #+ 01-27 + #) from Program 1 to an extension

Program 1

Program 18 (I)

Extended Ringing

Calls can ring longer than usual to assist people who can’t readily

✆

get to their phones (like a war e hous e w or k er, for ex am pl e).

Extended Ringing forces an unanswered call to ring an extension 15 times before the system can rero ute it to another exte ns i o n. F or example, a Transfer woul d rin g an extension 15 times before recalling the extension that transferred it.

If an extension has Extended Ringing, the following types of calls ring it 15 times before being rerouted:

A Hunting call

•

A Transfer

•

A recalling call on Hold

•

A ring-no-answer forwarded call

•

A Direct Inward Line

•

A Direct Inward Dialing call

•

Initial Configuration

Extended Rin gi n g di s abled

Using the Feature

N/A

Understanding Related Programming

Note: Enabling Extended Ringing overrides Timer 06 (Number of Rings Before Recall).

To enable/disable Extended Ringing in a Class of Service (EXTENDED RING = Y or N + #). See al s o P r og ram 18 (I).

To assign a Class of Service (COS + # + 01-27 #) from Program 1 to an extension

80 DIGITAL SYSTEM Administrator’s Guide

Extension Hunting

Call handling among people in a sales or service department

✆

becomes very efficient. If one per so n is busy handling a custom er, the DIGITAL SYSTEM sends a new call to another person in the group. No need for an attendant to look for an available person to take a call.

Extension Hunting sends a call through a group of extensions until it is answered. In other words, if a call tries a Hunt Group extension and it is busy, the call tries (hunts for) the next available extension in the group, and so on.

The following types of calls hunt when they come into a Hunt Group extension:

Ringing Intercom calls

•

Transferred calls

•

Direct Inward Lines

•

DISA calls

•

Voice-announced Intercom calls and lines assigned to a Hunt Group extension through Program 16 do not hunt.

A Hunt Group can have any number of members, and the system can have any number of Hunt Groups. However, an extension can be in only one Hunt Group.

There are three types of Extension Hunting:

Circular Hunting

A Circular Hunt Group consists of extensions programmed into an ordered "circular" list, where the first and last extension are the same (e.g., 304, 305, 306, 307, 304). If a call is unanswered at one extension, it moves to the next extension in the list. If still unanswered, it rings all remaining members, circling back to the top of the list if necessary. If not picked up after ringing all group members:

An Intercom call continues to ring the last extension in the group

•

An outside call rings all extensions programmed for ringing on that line (an un-

•

answered Transfer call may recall the transferer before ringing the other extensions)

Terminal Hunting

A T e rmina l Hunt Group consists of extensions programmed into a ordered list (e.g., 304, 305, 306, 307). If a call is unanswered at one extension, it moves to the next extension in the list. If still unanswered, it rings the remaining members until it reaches the bottom of the list; it does not circle back to the top of the list. If still unanswered:

An Intercom call continues to ring the last extension in the group

•

An outside call can ring the attendant or all extensions programmed for ringing

•

on that line (an unanswered Transfer may recall the transferer before ringing the other extensions)

Part I: DIGITAL SYSTEM Features 81

Extension Hunting

Uniform Call Distribution (UCD)

A UCD Hunt Group consists of extensions programmed into a list, and the group is assigned a master extension number. The UCD Hunting process begins when a cal l comes into the master extension number (such as a call transferred t o the master number). The order in which the call rings the member extensions depends on ho w b usy the extensions have been. The f irs t ext ension rung is the one t hat has been idle the longes t. The last extension rung is the one that has been bus iest. If all UCD members are b usy, the call waits (Camps-On) for the programmed Camp-On time, then moves to the ov erflo w extension (if any). If not answered at the ov erflo w ext ension, a waiting out side call rings all extensions programmed for ringing on that line.

Notes:

Hunt Groups can be linked together. For example, a UCD master number ca n be

•

the last member of a Terminal Hunt Group, or the overflow f or an other UCD Hunt Group. Activating at a Hunt Group extension disrupts normal hunting.

•

Activating DND at a Hunt Group extension temporarily removes it from the

•

group. If a "Circular" extension is in DND, an outside call continua lly cycles through the group. Two attendants (e.g., 307, 304 ) ca n be in a circular Hunt Group for special Night

•

Answer operation (the group = 307, 304, 307 with type 02). Both attendan ts must activate Night Answer to put their lines into the Night Answer mode. Automatic Call Distribution is similar to UCD Hunting, but with unique supervi-

•

sor and agent features. Refer to page 36 for the specifics. Extension Hunting considers an extension in DND to be busy. This may disrupt

•

normal hunting.

Initial Configuration

Extension Hunting disabled (No Hunt Groups assigned)

Using the Feature

N/A

82 DIGITAL SYSTEM Administrator’s Guide

Understanding Related Programming

Program 19

Program 4

Program 17

Program 12

Program 18 (II)

To set up Hunt Groups (see page 272) T o s et two timers: Camp-On (T imer 03 + # + Duration + # –

how long a call waits at a busy UCD group) and Rings Before Recall (Timer 06 + # + Duration + # – the number of times a call rings a Hunt Group extension before going to the next one; and, before ringing all extensions with ringing and access for that line)

To assign a Call Coverage (CCK + Master extension number + #) or Hotline (HL + Master extension number + #) key for a UCD master number (k ey lights when all members are busy)

To directly terminate a line to a UCD master number (DTD or DTN + # + master number + #) so calls ring it instead of having to be transferred to it

To disable Whisper Page (VO + # + Y or N + #) for extensions in Circular and Terminal Hunt Groups

Extension Hunting

Part I: DIGITAL SYSTEM Features 83

Program 7

Program 16

External Alerting Device

The ringing for incoming calls is amplified so it can be heard in

✆

large noisy areas, such as a machine shop.

An External Alerting Device, such as a bell, can be connected to Relay 01 (located in the Main CEU) and Relay 02 (located in Expansion CEU #1). You can program the system so that a relay activates and the bell rings when an incoming call rings one of the following destinations:

A line (348-363)

•

An extension (300-347)

•

A Ring Group (3 64 -3 71 wit h ou t AUX, 396-403 with AUX)

•

The relay activates for day and Night Answer calls with one exception: If you select extension 300 for a relay, the relay activates only for calls that ring extension 300 while it is in the Night Answer mode. You can also program the relays to have a steady or inte rr up t ed cl o s ur e, depending on wha t t he Ex t er nal Alerting De v ice requires.

An External Alerting Device must be compatible with the following relay specifications:

Maximum Load 60 mA @ 30 Vdc

10 mA @ 90 Vdc

Initial Configuration

Relays 01 and 02 activate when a call rings extension 300 durin g the Night

•

mode Relays 01 and 02 are pr ogrammed for steady closure

•

Using the Feature

See Answerin g an Outside Cal l on page 132 or Ni gh t An s w er on page 121.

Understanding Related Programming

To select the type of call that activa tes a re lay ( RELAYnn OWNER = line, extension or Ring Group + #)

To select interrupted or steady closure for the relays (INTRUP RING RLY = Y or N + #)

To give an extension access to the line you assign to a relay so the extension can answer a call on that line (L + Line 01-16 + # + 01 or 02 + #)

84 DIGITAL SYSTEM Administrator’s Guide

NEC ds01 User Guide

Specifications and Main Features

Frequently Asked Questions

User Manual

Initializing a New DIGITAL SYSTEM

Start-up Programming

Table of Contents

How To Use This Guide

How to Use Part I

How to Use Part II (Customizing the System)

General Programming Tips

Using Your Telephone

The Type of Phone Y ou Have

Using a Programmable K ey wit h Three Funct ions

If Your Phone Has an Alphanumeric Display

Your Phone’s Ke y Lights

Using Handsfree Instead of the Handset

Dialing Codes to Use Features

If You Have a DSS Console

Customize with User-Programmable Features

Charts and Illustrations

The System Number (Dialing) Plan

User-Programmable Features

Flash Rates for Keysets with Dual Color (Red and Green) LEDs

Flash Rates for Keysets with Single Color (Red) LEDs

Multibutton Telephone Key Lay out

Electronic Single Line (ESL) Key Callouts

DSS Console Key Layout

About Related Documents

Account Codes

Alarms

Alphanumeric Display

Alternate Attendant

Analog Station Interface and Dual OPX/ASI Module

Analog Station Interface

Dual OPX/ASI Module

Automatic Call Distribution

Supervisor Functions

Supervisor’s DSS Console

ACD Announcements

Automatic Ringdown

Automatic Route Selection

Call Routing

Dialing T ran slation (Special Dialing Inst ructions)

Time of Day Selection

Hierarchical Class of Service Control

Forced Authorization Code

Independently Programmed Restriction for Exchanges 976 and 555

Background Music

Battery Backup

Call Forwarding

Call Forwarding, Off-Premise

Call Forwarding System Cancel

Call Intercept

Call Timer

Callback

Caller ID

Caller ID Displays

Hardware Considerations

Camp-On (Call Waiting)

Centrex/PBX Feature Keys

Class of Service

Conference

Data

Delayed Ringing Assignment

Dialing Number Preview

Direct Inward Lines

Direct Station Selection, DSS Console

Direct Station Selection

Directed Call Pickup

Directory Dialing

Do Not Disturb

Door Box

Relay Box

DP and DTMF Compatibility

Pulse to T one Co n ver sion

Equal Access Compatibility

Extended Ringing

Extension Hunting

Circular Hunting