NEC ds01 User Guide

Digital

System

Administrator ’s Guide

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● To return to the opening screen, press the HOME key.

● In Edit ➮ Preferences ➮ General, set the following:

– Default Magnification = Fit Width – Display Splash Screen at Startup = Disabled (box not checked) – Display Open Dialog Box at Startup = Disabled (box not checked)

● For easiest reading on-screen, select View ➮ Fit Width (or Ctrl K). This option

is automatically enabled if you set the

Default Magnification

in General

Preferences as described above.

● To return to the opening screen at any time, press Home.

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– In Windows 3.1, add

ACROREAD.EXE

to your Startup Group (with the Run

Minimized box checked).

– In Windows 95, add

ACROREAD.EXE

to the Windows\Start

Menu\Programs\StartUp folder (with Run Minimized selected).

You’ll have to maximize the first Acrobat file you run.

Contents

●

Initializing a New Digital System

●

Start-up Programming

●

Introduction

●

Features

●

Programs

Administrator’s Guide

Digital

System

N1872ADG03

This manual has been developed by Nitsuko America. It is intended for the use of its customers and service personnel, and should be read in its entirety before attempting to install or program the system. Any comments or suggestions for improving this manual would be appreciated. Forward your remarks to:

Nitsuko America, T elecom Di vision

4 Forest Parkway

Shelton, CT 06484

Attention: Manager, Technical Publications

Nothing contained in this manual shall be deemed to be, and this manual does not constitute, a warranty of, or representation with respect to, any of the equipment covered. This manual is subject to change without notice and Nitsuko America has no obligation to provide any updates or cor re ctions to this manual. Further, Nitsuko America also reserves the right, without prior notice, to make changes in equipment design or components as it deems appropriate. No representation is made that this manual is complete or accurate in all respects and Nitsuko America shall not be liable for any errors or omissions. In no event shall Nitsuko America be liable for any incidental or consequential damages in connection with the use of this manual. This document contains proprietary information that is protected by copyright. All rights are reserved. No part of this document may be photocopied or reproduced without prior written consent of Nitsuko America.

Printed in U.S.A.

Initializing a New DIGITAL SYSTEM

CAUTION: Initialization erases all the system programming

and replaces it with the factory-installed default settings.

You must initialize your system (i.e., run Program 20) before using it for the first time. Initialization automatically enables the factory-installed Default Programming.

To initialize your system (run Program 20):

1. Install a display keyset at extension 300 (port 00).

2. Enter the programming mode.

•

Without lifting the handset, dial #775312#.

ABC

GHI

PRS

TUV

PGM

DEF

JKL

WXY

DIAL

MNO

LAST

VOL

SAVE

VOL

FTR

PGM PGM

PRS PRS

JKL

DEF

ABC

3. Press key 20 to select Program 20,

System Initialization

FRI 08/18 03:34P

1 2 3 4 5

GHI

PRS

11 12 13 14 15 16

ABC DEF

DIAL

JKL MNO

LAST VOL UP

TUV

SAVE VOL DN

PGM

FTR

MIC/DNDCONFHOLD ICM MSG HF

6 7 8 9

4. Dial 9 (for yes).

This begins initialization. All calls in progr ess will be dropped. Wait 30 seconds before p rogramming.

GHI

PRS

11 12 13 14 15 16

ABC DEF

DIAL

JKL MNO

LAST

VOL UP

WXY

TUV

SAVE

VOL DN

PGM

FTR

MIC/DNDCONFHOLD ICM MSG HF

Start-up Programming

Using the following table, you can quick l y:

Customize the programmable keys for each extension user

•

Change the way calls ring system telephones

•

Set up Voice Mail (if installed)

•

Program Speed Dial nu mb er s for extension users

•

When you first initialize, your system starts up with all ke ysets , Electronic Single Line telephones and DSS Consoles functioning. Each extension user can place and answer calls on all installed lines. In addition, outside calls flas h the line ke ys and ring at extensions 300, 302 and 303. All other e xtensions flash for outsi de calls but do not ring.

❶

❷

❸

Customize an extension’s programmable keys to meet the user’s needs.

line keys and keys 9-16 are undefined. In a 16-line system, keys 1-16 are line keys . Turn to Programmable K eys on page 151 and Program 17 on page 250 to f ind out more.

For example, use Program 17 to assign an extension’s keys for Park Orbits (PO + Park Orbit 60 -6 9 + #) or Voice Mail Recor d ( RK + #) .

Set the ringing for the outside lines at each phone.

Outside Calls (Answering) on page 132, then go to Program 18 (II) on page 263 to set ringing for extensions (RA or DRA + # + Line key + Y or N + #). Y ou can change an extension’s Access Level in Program 15 (page

244) and allow the user to set the ringing options themselves.

Set up Voice Mail.

need to set up the following programs:

Program 14

(page 239)

Program 18 (I)

(page 256)

Program 19

(page 272)

Program 3

(page 205)

Program 12

(page 234)

For 16-button keysets in an 8-line system, keys 1-8 are

Review

If your syst em has Voice Mail (see page 185), you’ l l

Assign circuit type 51 (CIRCUIT TYPE = 51) to each Voice Mail port.

Assign the Voice Mail feature to each Voice Mail port (VX + # + Y + #)

Program the Voice Mail ports into a UCD hunt group.

Indicate that Voice Mail is installed and select a master extension number (VOICE MAIL = Y + N + # then VX MSTR EXT = Master extension + #)

Directly terminate each line the Automated Attendant should answer (DTD or DTN + # + Master extension + #)

❹

Program System and Personal Speed Dial (see page 162).

Use Program 18 (II) (page 263) to ente r Pe r s on al an d S yst em Speed Dial numbers. User-Programmable Features let co-workers store their own Personal numbers. If you have an extension installed at 303, use Program 18 (I) (page 256) to assign it a Speed Dial block. Otherwise, the extension has no Personal Speed Dial.

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

How T o Use This Guide. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

How to Use Part I . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

How to Use Part II (Customizing the System) . . . . . . . . . . . . . . . . 3

General Programming Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Using Your Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

The Type of Phone You Have . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Using a Programmable Key with Three Functions . . . . . . . . . . . . 6

If Your Phone Has an Alphanumeric Display. . . . . . . . . . . . . . . . . 7

Your Phone’s Key Lights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Using Handsfree Instead of the Handset . . . . . . . . . . . . . . . . . . . . 7

Dialing Codes to Use Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

If You Have a DSS Console . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Customize with User-Programmable Features. . . . . . . . . . . . . . . . 8

Charts and Il lustrations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

The System Number (Dialing) Plan . . . . . . . . . . . . . . . . . . . . . . . 12

User-Program mable Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Flash Rates for Keysets with Dual Color (Red and Gree n) LEDs 14

Flash Rates for Keysets with Single Color (Red) LEDs . . . . . . . 15

Multibutton Telephone Key Layout . . . . . . . . . . . . . . . . . . . . . . . 16

Electronic Single Line (ESL) Key Callouts . . . . . . . . . . . . . . . . . 17

DSS Console Key Layout. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

About Related Documents. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Features A – H . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Account Codes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Alarms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Alphanumeric Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Alternate Attendant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Analog Station Interface and Dual OPX/ASI Module . . . . . . . . . . . . . . . . . . 31

Analog Station Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Dual OPX/ ASI Module. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Automatic Call Distribution . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Supervisor Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Supervisor’s DSS Console . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

ACD Announcements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Automatic Ringdown. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Automatic Route Selection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Call Routing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Dialing Translation (Special Dialing Instructions) . . . . . . . . . . . 40

Time of Day Selection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Hierarchical Class of Service Control . . . . . . . . . . . . . . . . . . . . . 40

Forced Authorization Code . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Separate Routing for Operator Assisted, International and Equal

Access Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Independent ly P ro grammed Restri c t i on for Exchanges 976

and 555 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Background Music. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Battery Backup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Table of Contents

Call Forwarding. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Call Forwarding, Off-Premise. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Call Forwarding System Cancel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Call Inter cept. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Call Timer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Callback. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Caller ID . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Caller ID Displays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Hardware Considerations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Camp-On (Call Waiting) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Centrex/PBX Feature Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Class of Service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

Data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Delayed Ringing Assignment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

Dialing Number Preview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Direct Inward Lines. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

Direct Station Selection, DSS Console. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Direct Station Selection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

Directed Call Pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

Directory Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

Do Not Disturb . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

Door Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

Relay Box. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

DP and DTMF Compatibility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

Pulse to Tone Conversion. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

Equal Access Compatibility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

Extended Ringing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80

Extension Hunting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

Circular Hu nting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

T erminal Hunting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

Uniform Call Distribution (UCD) . . . . . . . . . . . . . . . . . . . . . . . . . 82

External Alerti ng Device. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84

Flash . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85

Flexible Numbering Plan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86

Forced Line Disconnect . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87

Group Call Pickup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88

Group Listen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90

Group Ringing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

Handsfree . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93

Handsfree, Automati c . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94

Headset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

Hold, Automatic . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97

Hold, Exclusive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98

Hold, Regular . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99

Hotline. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101

Features I – Z . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103

Intercom . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103

Intrusion (Barge-In). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106

Last Number Redial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107

ii DIGITAL SYSTEM Administrator’s Guide

Table of Contents

Line Queuing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108

Maintenance Utilities and Reports. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 0

Meet-Me Co nference. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111

Message Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112

Message Waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 13

Micropho ne Mute . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115

Micropho ne On/Off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116

Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117

Multiple Attendants . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118

Music On Hold. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120

Night Answer (Off-Hours Ringing). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121

Night Rin g ing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124

Non-Blocking Architecture . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 5

Off-Hook Signaling/Whisper Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126

Whisper Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126

Off-Hook Ring ing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126

Operator Assistance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128

Caller Dial ing Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128

Simultaneous Call Answering. . . . . . . . . . . . . . . . . . . . . . . . . . . 128

Programmable OPA Messages . . . . . . . . . . . . . . . . . . . . . . . . . . 128

Automatic Attendant Overflow . . . . . . . . . . . . . . . . . . . . . . . . . 129

Other Common Carriers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131

Outside Calls, Answering . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132

Outside Calls, Placing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134

Using a Line Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134

Using Prim e Line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134

Using Line Dial-Up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134

Using Direct Line (Trunk) Access . . . . . . . . . . . . . . . . . . . . . . . 134

Using Direct Line Group Access . . . . . . . . . . . . . . . . . . . . . . . . 134

Using PBX/ Centrex Lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135

Paging. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138

Internal Zone Paging. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138

External Zone Paging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138

Park . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141

Peripheral Control Unit (PCU) Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143

Personal Greeting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145

Power Failure Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147

Privacy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148

Privacy Release . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149

Private Lines. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150

Programmable Keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151

Line Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151

Park Orbit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151

One-Touch Speed Dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151

Hotline . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151

Loop Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151

Loop Switch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151

Pickup Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151

Call Coverage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151

Page Zone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151

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Automatic Call Timer or Manual Call Timer . . . . . . . . . . . . . . . 151

Record Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151

Removing Lines and Extensions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153

Ringing Assignments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 154

Ringing Line Preference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155

Ringing Patterns . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 156

Distinctive Ringing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 156

Save . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158

Selectabl e Display Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 159

Silent Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161

Speed Dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 162

Personal Speed Dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 162

System Speed Dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 162

One-Touch Speed Dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 162

Storing a Pause, Flash or Delay . . . . . . . . . . . . . . . . . . . . . . . . . . 163

Split . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 167

Station Call Coverage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 169

Station Message Detail Recording . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171

System Timers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 172

Telemarketing Dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 174

Tenant Service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 175

Time and Date . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 177

Toll Restriction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 178

Tone Patterns . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 180

Traffic Management Reporting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 181

Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 182

Unsupervised Conference (Tandem Calls) . . . . . . . . . . . . . . . . . . . . . . . . . . . 184

Voice Mail/Automated Attendant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 185

Call Forward to Voice Mail (Mailbox Call Forward) . . . . . . . . . 185

Mailbox Message Waiting (Leaving a Voice Message). . . . . . . . 185

Message View. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 185

Transfer to Voice Mail (Mailbox T ransfer) . . . . . . . . . . . . . . . . . 185

Conversation Record . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 185

Personal Answering Machine Emulatio n. . . . . . . . . . . . . . . . . . . 185

Voice Module Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 189

Voice Prompting Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 191

Volume Controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 193

Walking Class of Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 194

Programming S y stem Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 7

Program 1: Class of Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 197

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Only Intercom Calls at Night . . . . . . . . . . . . . . . . . . . . . . . . . . . 197

Off-Premise Call Forward. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 198

Break-In (Intrusion) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 198

Camp-On to Busy Extension . . . . . . . . . . . . . . . . . . . . . . . . . . . 198

Internal Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 198

Toll Restriction Level . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 198

Only Local Calls (Day or Night) . . . . . . . . . . . . . . . . . . . . . . . . 198

Only Local Calls at Night . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 198

Extended Ring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 199

Callback (Line Queuing) Priority . . . . . . . . . . . . . . . . . . . . . . . 199

Direct Trunk Access and Camp-On to Busy Line . . . . . . . . . . . 199

Initiate All Call Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 199

Access Page Zones 1-3 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 199

Silent Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 199

No Flash for Single Line and ACD Supervisor = Y . . . . . . . . . 199

Single Ring for ASI Calls or Only CO Calls Call Forward to

Voice Mail. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 200

Program 2: In tercom Signaling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 202

Call Waiting (Camp-On) Tones . . . . . . . . . . . . . . . . . . . . . . . . . 202

Handsfree Reply on Intercom Calls . . . . . . . . . . . . . . . . . . . . . . 202

Voice-Announced Intercom Calls . . . . . . . . . . . . . . . . . . . . . . . 202

Automatic Handsfree . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 202

Program 3: System Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 205

Number of Operators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 205

Operator Extension . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 205

Number of Digits in a System Speed Dial Code . . . . . . . . . . . . 205

Side Tone Test Digit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 205

Voice Mail Installed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 206

Voice Mail Master Extension Number . . . . . . . . . . . . . . . . . . . 206

Enable Dial-Out of # in a Speed Dial Number . . . . . . . . . . . . . 206

Dial 1 Before Area Code (NPA) Calls . . . . . . . . . . . . . . . . . . . . 206

Walking Class of Service Security Code . . . . . . . . . . . . . . . . . . 206

Play MOH for Transferred Calls . . . . . . . . . . . . . . . . . . . . . . . . 206

Baud Rate of Auxiliary Module’s Port. . . . . . . . . . . . . . . . . . . . 206

Program 4: System Timers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 210

(01) Park Orbit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 210

(02) Hold Recall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 210

(03) Camp-O n . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 210

(04) Line Response . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 210

(05) Modem Reserve . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 210

(06) Number of Rings Before Recall . . . . . . . . . . . . . . . . . . . . . 210

(07) Number of Delayed Rings . . . . . . . . . . . . . . . . . . . . . . . . . 211

(08) Flash Response . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 211

(09) Dial Tone Detect . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 211

(10) Make . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 211

(11) Break . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 212

(12) Inter d igit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 212

Program 5: PBX Access Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 214

Program 6: Toll Restriction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 216

Table of Contents

Active Dialpad (Continuous Dialing) . . . . . . . . . . . . . . . . . . . . . 216

Special N11 Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 216

0 + Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 217

International Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 217

Equal Access Diali ng . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 217

1 + NNX Dialing with Allow/Deny Tables . . . . . . . . . . . . . . . . . 217

NNX Dialing with Allow/Deny Tables . . . . . . . . . . . . . . . . . . . . 217

NPA Dialing with Allow/D eny Tables . . . . . . . . . . . . . . . . . . . . 218

6-Digit Analysis with Allow/Deny Tables . . . . . . . . . . . . . . . . . 218

Program 7: Music and Paging. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 223

Enable Background Music . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 223

Enable Music on Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 223

External Page Zone 1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 223

Audible Ring Over External All Call Page . . . . . . . . . . . . . . . . . 223

External Page Zone 2 (only if Expansion CEU #1 is installed) . 224

BGM to All External Page Zones . . . . . . . . . . . . . . . . . . . . . . . . 224

Interrupted Ring Relays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 224

Paging and Music Gain (Volume) Over External Speakers . . . . 224

Relay 01 Owner (for the Main CEU only) . . . . . . . . . . . . . . . . . 224

Relay 02 Owner (for Expansion CEU #1 only) . . . . . . . . . . . . . 224

Program 8: Display Messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 227

Programming Line Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 229

Program 10: Line Port Characteristics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 229

Line Circuit Type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 229

Line Gain . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 229

PBX Line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 229

Side Tone Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 229

Line Name . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 229

Program 11: Line Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 232

Program 12: Line Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 234

Call Pickup Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 234

Toll Restrict . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 234

Direct Termination (Day) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 234

Direct Termination (Night) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 234

Class of Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 235

Programming Extension Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 239

Program 14: Extension Port Char. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 239

Extension Numbering Plan for Ports 00-47 . . . . . . . . . . . . . . . . 239

Circuit Type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 239

DSS Owner Extension (For DSS Consoles Only) . . . . . . . . . . . 241

DSS Block Number (For DSS Consoles Only) . . . . . . . . . . . . . 241

Extension Name . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 241

Program 15: Access Level. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24 4

Program 16: Line & Group Access. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 247

Program 17: Key Assignments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 250

Undefined Key (UK) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 250

Line Key (LK) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 250

Loop Switch (LS) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 250

Loop Group (LG) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 250

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Park Orbit (PO) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 251

One-Touch Speed Dial Key (SD) . . . . . . . . . . . . . . . . . . . . . . . 251

Hotline (HL) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 251

Group Pickup (GP) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 251

Call Coverage (CCK) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 251

Page Zone (PO) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 251

Automatic Call Timer (CT A) . . . . . . . . . . . . . . . . . . . . . . . . . . . 251

Manual Call Timer (CTM) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 252

Record Key (RK) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 252

Data Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 252

Program 18: Extension Features (I). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 256

Do Not Disturb (DND) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 256

Class of Service (COS) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 256

Ring Group Member (RG) . . . . . . . . . . . . . . . . . . . . . . . . . . . . 256

Call Pickup Group Member (CPG) . . . . . . . . . . . . . . . . . . . . . . 256

Privacy Release Group Member (PRG) . . . . . . . . . . . . . . . . . . . 257

Off-Hook Ring ing (OHR) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 5 7

DSS/BLF Lamps (BLF) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 257

Line Dial-Up (LDU) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 257

Page Zone Member (PZ). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 257

Extension’s (Station’s) Operator (SO) . . . . . . . . . . . . . . . . . . . . 257

Speed Dial Block (SDB) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 257

Voice Mail (VX) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 258

Dataset (DS) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 258

Door Box (receive chimes) (DB) . . . . . . . . . . . . . . . . . . . . . . . . 258

Program 18: Extension Features (II) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 263

Day/Night Ringing Assignments (RA) . . . . . . . . . . . . . . . . . . . 263

Night Rin g ing (NR) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 263

Delayed Ring Assignment (DRA) . . . . . . . . . . . . . . . . . . . . . . . 263

Prime Line Assignment (PLA) . . . . . . . . . . . . . . . . . . . . . . . . . . 264

Ringing Line Preference (RLP) . . . . . . . . . . . . . . . . . . . . . . . . . 264

Direct Station Selection (DSS). . . . . . . . . . . . . . . . . . . . . . . . . . 264

Hotline Key Assignments (DSS) . . . . . . . . . . . . . . . . . . . . . . . . 264

Headset Installed (HS) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 264

Incoming Voice-Announ ced Call (VA). . . . . . . . . . . . . . . . . . . . 264

Voice Page (VP) Thru Speaker . . . . . . . . . . . . . . . . . . . . . . . . . 264

Whisper Page (VO). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 265

Speed Dial (SD) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 265

Program 19: Hunt Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 272

Circular Hunt Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 272

T erminal Hunt Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 272

ACD and UCD Hunt Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . 272

Initializing the System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 279

Program 20 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 279

vii

- For your notes -

Table of Contents

viii DIGITAL SYSTEM Administrator’s Guide

How To Use This Guide

The DIGITAL SYSTEM Administrator’s Guide is in two parts:

Part I: DIGITAL SYSTEM Features

•

Part II: DIGITAL SYSTEM Programs

•

The number plan used in this manual assumes that your system does not have an AUX Module installed.

presented as 30 0- 34 7. To find out more abou t you r s yst e m’s number plan, and how it changes when you i n s t all an AUX Mo du l e, review the chart on page 12.

Part I: DIGITAL SYSTEM Features

Use Part I to learn about the DIGITAL SYSTEM features. Part I describes each feature, its operating instructions and programming requirements. The features are arranged in alphabetic al order for easy refe re nc e.

Each feature in Part I contains the following:

•

Application/Benefit

Park looks like this:

Be sure a call gets sent to a person even when you don’t know

✆

what part of the building they are in.

in the leading paragraph. For example, the benefit for

Introduction

For example, extension numbers are

Description

•

The

•

How to Use Part I

To use Part I of this guide:

1. Read about a feature.

2. Check its

3. If the initial configuration meets your needs, you don’t hav e to do any additional

Initial Configuration

factory.

Using the Feature Understandi ng Related Progra mm i n g

customize the feature.

programming for that feature. OR If the initial configuration does not meet your needs, check the required programs under the heading in Part II.

of the feature.

describing how the feature was prog rammed at the

, which tells you how to operate the feature.

Initial Configuration

Understanding Related Programming

listing the progra ms yo u wo ul d us e to

and find them

Part II: DIGITAL SYSTEM Programs

Part II contains the programs you use to customize the features. This part describes each program and its da t a co des. Part II also sh ows you how to e nte r t ho s e da t a co des into system memory from a programming extension.

Introduction 1

IMPORTANT

When you program the system for the first time, run Program 20 before any

others. Program 20 initializes your system. It ensures that the initial values

are installed in Programs 1-19. Failure to run Program 20 as described may

result in erratic system operation.

How To Use This Guide

The programs are arrange d in numerical order (1-20), and divided into four categories. The first three categories are system, line, and extension programs. The fourth category contains on l y Program 20. Program 20 resets (initializes) the system.

Each DIGITAL SYSTEM program (1-20) in Part II includes:

A Description of its programmable options.

•

A Feature Reference for each programmable option under the heading FOR

•

FEATURE INFORMATION. Here you’ll find the DIGITAL SYSTEM feature in Part I that is related to a programmable option. The Initial Configuration in the leading paragraph. For example, the initial con-

•

figuration for Program 2 looks like this: A Y means Yes or Enabled, and an N means No or Disabled.

Program 2 is initially set as follows:

✆

•

Call W aiting (Camp-On)Tones = Y

•

Handsfree Reply on Intercom Calls = Y

•

Voice-Announced Intercom Calls = Y

•

Automatic Handsfree = Y

Filling Out the Program Record Form, which lists the data codes for each pro-

•

grammable option and shows you how to enter them on the Program Record Form (P/N N1872PRF03). Entering Data into Memory, which provides step-by-step instructions for enter-

•

ing the data codes into memory. Understandi ng Related Progra mm i n g listing the related DIGITAL SYSTEM

•

programs.

2 DIGITAL SYSTEM Administrator’s Guide

IMPORTANT

When you program the system for the first time, run Program 20 before any

others. Program 20 initializes your system. It ensures that the initial values

are installed in Programs 1-19. Failure to run Program 20 as described may

result in erratic system operation.

How To Use This Guide

How to Use Part II (Customizing the System)

After you read about a feature in Part I and determine you need to customize it by using its related programs:

1. Read about a progra m i n Part II. If you are pr og ramming the system fo r the first time, check the initial configuration. Make sure you need to change it.

2. Go to the heading, Filling Out the Program Record Form. Enter the required data codes on the Program Record Form.

3. Repeat steps 1-2 for each program a feature requires, and for all features you must customize.

4. Connect a Display Phone to port 00 (extension 300). You can also program the system from an extension that has program access level 04 (see Program 15).

5. Do the following (described in the box) if you are programming the system for the first time. Otherwise, go to step 6.

6. Use the instructions on the Program Record Form to enter the data codes into memory from extension 30 0. You can a ls o u s e t h e i n s t ru cti o ns provided wi th the program (see the heading Entering Data into Memory).

Introduction 3

To use a program:

To enter the program

mode:

To enter a program after

you enter the program

mode:

General Programming Tips

Each program has specific instructions on how to enter its data codes into memory. There are, ho wever, four basic ste ps t o usi n g any program. Once yo u become familiar with them, you will not need to continually refer to the specific programming instructions.

Using a Program

Enter the program mode from extensio n 300 or any ex-

tension that has program access level 04.

-You must use a Display Phone.

Enter a program.

Enter the data codes using the dial pad, erase any mis-

takes you make, and move through the program’s feature options. Save and Exit.

Entering the Program Mode:

Use the Display Phone at extension 300 (or an extension with program access level 04 [see Program 15]).

Do not lift the handset.

Press #.

Dial SP.

-The code SP stands for "System Program" and is 77 on the dial pad.

Dial 5312.

-The code 5312 is the DIGITAL SYSTEM’s password.

Press #.

- If you leave the system in the program mode too long without pressing a key or dialing a code, two things happen: you’ll hear reorder (fast busy) tone and the system will automatically exit the program mode.

Entering a Program

Press the program’s key.

-Programmable keys 1-16, the HOLD, CONF, MIC/DND and ICM keys give you access to programs 1-20, respectively. Keys 1-5 are on the left, k e ys 6-10 are on the right, keys 11-16 are ri ght under the dialpad. The HOLD (Program 17), CONF (Program 18), MIC/DND (Program 19), and ICM keys (Program 20) are in the last row of keys.

4 DIGITAL SYSTEM Administrator’s Guide

To enter data after you

enter a program:

For example:

To enter the data code Y

or N (for "Yes" or "No"):

To accept (i.e., not

change) the data on

display and move to the

next feature option:

To erase a mistake:

To save and exit after

entering data:

General Programming Tips

Entering Data, E rasing Mistakes and Mo ving Through Program Options

Dial the data.

Press the # key.

-This step stores the data and moves you to the next feature option.

Dial Y or N, which is 9 or 6 on the dial pad.

Press #.

When you dial data for the last feature option in a program and press #, you exit the level you are working in and return to the previous level. In some cases, "returning to the previous level" means you exit the program and, therefore, do not have to press the SAVE key to exit the program (see below).

Press the # key.

Saving and Exiting

Dial * right after you dial the mistake but before you

press the # key to store it.

-If you make an invalid data entry and press #, you will hear reor der (fast busy) tone. You should then dial * and re-enter data.

Press the SAVE key.

-Pressing SAV E m oves you out of a program, one level at a time.

-You may have to press SAVE several times to exit all the way out.

Introduction 5

Using Your Telephone

The Type of Phone Y ou Have

As the System Administrator , yo u have a 16-button telephone (This can also be referred to as a keyset or a multibutton phone). Other system users may have 16-b u t t on te l ephones as well. Or, they may have Electronic Single Line (E SL ) or 25 00 ty pe (single line) telephones. Instructions for using 16-b u t ton and ESL telephones are included with each feature under the heading

Feature

. For instructions on 2500 type

Using the

telephones, refer to the Analog Station Interface feature on page 31.

Your phone has 16 programmable keys and other feature keys that give you one-button access to certain features. For example, to place or answer a Message W aiting, just press MSG. Or , press MIC/DND to quickly put your phone in Do Not Disturb. For an illustration of all the keys on your phone and what they do, turn to page 16.

Using a Programmable K ey wit h Three Funct ions

Each of your programmable keys may have up to three functions. For example, a

single key can be a line, Speed Dial

Direct Station Selection (DSS)

ICM

DIAL

DSS (keys 1-15)

Speed Dial (keys 1-16)

and

key. When you just press the key, you get its first level function (e.g., line key). When you press ICM, the key automatically turns into a DSS key. Press DIAL, and the key becomes a Speed Dial key.

Feature (keys 1-16)

To find out more about your programmable keys, turn to page

151.

6 DIGITAL SYSTEM Administrator’s Guide

If Your Phone Has an Alphanumeric Display

Your telephone’s Alphanumeric Display helps yo u us e features and tells you about your calls. For

FRI 08/18 03:34P

example, a ringing outside line may show you the number of the caller before you answer. Page 25 shows all of your phone’s displays. You can also adjust the brightness of your display . To find out how, turn to page

29.

Your Phone’s Ke y Lights

The lights in your phone’s keys help you use the features. The way they

INCOMING CA

flash tells you about your call. Depending on the mo de l of yo ur phone, your key lights can be red or

MSG

HOLD MIC/DND

ICM

CONF

both red and gree n. To find out mo re about your key lights, turn to the

MICROPHONE

MUTE

MESSAGE

WAITING

charts on pages 14 an d 15 .

Using Your Telephone

Using Handsfree Instead of the Handset

Your telephone may ha ve a Speakerphone for Handsfree operation. Thi s me an s you can place and answer calls just by pressing HF. If your phone has Automatic Handsfree, you can pr ess a line key for a Handsfree call without first pressing HF . With Monitor, you can press HF to place a call but must lift the handset to talk or answer. Turn to page 93 for more on us i n g t he Handsfree options.

Introduction 7

Using Your Telephone

Dialing Codes to Use Features

DEF

DIAL

GHI

JKL

MNO

LAST VOL

If You Have a DSS Console

ALL CALL

PAGE

You ca n call co-workers, place outside calls and use many features by dialing feature access codes. Often, the code you dial is the first letter in the feature’ s name. For example, dial

to leave a Callback at a busy co-worker ’s phone. To find out the codes to dial for outside lines and co-workers, turn to the chart on page

12.

You ma y have a DSS Console next to your phone. When you first use your DSS Console, many of the keys are programmed for you. By just pressing a key, you can easily call (Hotline) co-workers , Park calls or use P age. For an illustration of the initial layout of your DSS Console , t ur n t o page 18. To find out more on what your DSS Console can do, t ur n t o pa ge 66.

PARK ORBIT 60

Customize with User-Programmable Features

With your DIGITAL SYSTEM, you can customize selected features from your phone. For an easy-to-use chart that shows your customizing options, turn to page 13. Other users with the proper access level may als o be ab l e to customize features right from the phone.

Head Set Night Ring

G I

M O

P S

Speed Dial

8 DIGITAL SYSTEM Administrator’s Guide

Know when to use your features . . .

Calling a co-wo rke r

Outside calls

Handling and rerouti ng

your calls

When your call can’t go through

The power of digital voice

processing

Using Your Telephone

Look up what you want to do

Then turn to page

Intercom Calls.....................................103

Paging .................................................138

External Alerting Device ......................84

Automatic Ringdown............................39

Multiple Attendants ............................118

Placing and Answering .......................132

Prime Line Selection...........................134

Ringing Line Preference.....................155

Ringing Assignmen ts............. .......... ...154

Delayed Ringing................... ................62

Direct Inward Lines..............................64

Private Lines .......................................150

Account Codes......................................23

Dialing Number Preview......................63

Call Timer .............................................49

Flash........... ...................................... .....85

Centrex/PBX Feature Keys...................57

DP/DTMF Compatibility......................77

Other Common Carriers .....................131

Equal Access............ ............ ............ .....79

Music on Hold ....................................120

Handsfree..............................................93

Monitor ...............................................117

Hold.......................................................99

Split.....................................................167

Transfer...............................................182

Park.....................................................141

Call Forwarding....................................44

Selectable Display Messa ge s..............159

Volume Controls.................................193

Alphanumeric Display..........................25

Ringing Patterns..................................156

Tone Patterns.......................................180

Camp-On...............................................55

Off-Hook Signalin g................... .. .. .....126

Callback......... ...................................... .50

Line Queuing......................................108

Message W a iting.................................113

Message Center.............. .. ...................112

Voice Mail...........................................185

Whisper Page ......................................126

Intrusion..............................................106

Personal Greeting................................145

Operator Assistance ............................128

Voice Prompting Messages.................191

Introduction 9

Know when to use your features . . .

Placing calls qu ic kl y

When you work in groups

If you need privacy

Have a telephone meeting

Streamlining and personalizing

your telephone

Advanced features and call

processing

Features just for attendan ts

Unique extension types

Using Your Telephone

Look up what you want to do

Then turn to page

Speed Dial .......................................... 162

Direct Stati on Selection ....................... 69

Last Number Redia l.................. .........107

Save .................................................... 158

Directory Dialing ................................. 72

Privacy Release.................................. 149

Group Call Pickup................................88

Group Ringing......... .. .. .............. ...........91

Directed Call Pickup ............................ 71

Extension Hunting............................... .81

Do Not Disturb............... ...................... 74

Microphone Mute, On/Off.................115

Headset.................................................95

Background Music............................... 42

Conference...........................................60

Unsupervised Conference .................. 184

Group Listen........ .......................... .......90

Meet Me Conference.......................... 111

Hotline................................................101

Direct Stati on Selection ....................... 69

Programmable Keys.............. .. .. .........151

Station Call Coverage ........................ 169

Automatic Call Distribution................. 36

Caller ID...................... .. .............. .........51

Telemarketing Dial............................. 174

Voice Module Unit.............................189

Walking Class of Service ................... 194

Data ...................................................... 61

Alarms .................................................. 24

Alternate Attendant..................... .........30

Silent Monitor....... .. .. .. .. .....................161

Night Answer .............. ............ ...........121

Removing Lines and Ext....................153

Forced Line Disconnect....................... 87

Time and Date .................................... 177

Call Forward System Cancel................ 47

Door and Relay Box............................. 75

Analog Station Interface ...................... 31

Dial OPX/ASI Module.........................31

PCU Module....................................... 143

10 DIGITAL SYSTEM Administrator’s Guide

Know when to use your features . . .

Managing your system

Using Your Telephone

Look up what you want to do

Then turn to page

Automatic Route Selection...................40

Battery Backup.....................................43

Power Failure Telephone ....................147

Call Intercept.........................................48

Class of Service ....................................58

Extended Ringing ..... ............................80

Flexible Numbering Plan......................86

Maintenance Reports/Utilities............110

Non-Blocking System.........................125

Privacy.................................................148

SMDR.................................................171

System Ti mer s...... .... .... .... .. .... .... .... .. ...172

T enant Service.....................................175

Toll Restriction....................................178

Traffic Management............................181

Introduction 11

Your System’s Dialing Plan

Charts and Illustrations

This section contains handy charts and illustrations for your reference. You’ll find:

The dialing plan (the numbers you dial) — see below

•

A chart for the system’s User-Programmable features — see page 13

•

Flash rates for telephones with dual color (red and green) LEDs — see page 14

•

Flash rates for telephones with single color (red) LEDs — see page 15

•

Multibutton telephone key layout — see page 16

•

Electronic Single Line (ESL) key layout — see page 17

•

DSS Console key layout (page 18)

•

The System Number (Dialing) Plan

This chart shows the numbers you dial for ext ensions, outsi de lines, Ring Groups and Selectable Display Messages. Ask your communications manager which system you have, so you’ll kno w which numbers to dial.

DIGITAL SYSTEM

w/o AUX

DIGITAL SYSTEM

w/AUX

Extensions Outside Lines Outside Line Codes Outside Line Groups Outside Line Extensions

PCU Extensions

Ring Groups Selectable Display Messages

Speed Dial Bocks

(see

Speed Dial on page 16 2)

300-323 300-371 801-808 801-824

01-08 01-24 9, 90-98 9, 90-98 348-355 372-395

– 368-371

364-371 396-403

00-15 00-15

01-28 01-57

12 DIGITAL SYSTEM Administrator’s Guide

User-Programmable Features

DIGIT AL SYSTEM USER-PROGRAMMABLE FEATURES

To program a feature, press # and the feature’s code. For example, to set Night Ring, press # and dial NR. The remaining steps vary with each feature. Your access level determines the features you can program. See your communications manager. Note that enabling RA or NR disables DRA and vice versa. To disable ringing, disable NR, RA

DELAYED RING

ASSIGNMENT

DSS

HEADSET

HOTLINE

NIGHT RING

PAGE

PRIME LINE

RING ASSIGNMENT

RINGING LINE

PREFERENCE

SPEED DIAL

TIME AND DATE

VOICE ANNOUNCE

WHISPER PAGE

Charts and Illustrations

and

DRA.

# + DRA + Line key +Y(es) or N(o) + SAVE

# + DSS + DSS key + ext. + SAVE # + HS + Y(es) or N(o) + SAVE # + HL + Hotline key + ext. + SAVE # + NR + Line key +Y(es) or N(o) + SAVE # + VP + Y(es) or N(o) + SAVE # + PLA + Line key + Y(es) or N(o) + SAVE # + RA + Line key + Y(es) or N(o) + SA VE # + RLP + Y(es) or N(o) + SAVE

# + SD + One-Touch Speed key (or bin + #) + (Display set only) Name or # + line key (or line/group code + #) or INTERCOM + number (32 digits max.) + SAVE

# + TD + Month (01-12) + # + Date (1-31) + # + Year (2 digits) + # + Hour (00-23) + # + Minutes (00-59) + SAVE

# + VA + Y(es) or N(o) + SAVE # + VO + Y(es) or N(o) + SAVE

Introduction 13

Graphite Phone with Dual Color LEDs

Charts and Illustrations

Flash Rates for Keysets with Dual Color (Red and Green) LEDs

Your phone is idle (not on a call) All LEDs out (dark)

Outside Calls

An outside line is busy The line key is An outside call is ringing your phone The line key flashes

And then you answer it The line key is Or answer it with Privacy released The line key flashes You place the outside call on Hold The line key is On then

Or a co-worker places it on Hold The line key flashes Or you place the outside call on

Exclusive Hold If a call on Hold recalls to you The line key is

Intercom Calls

An Intercom call rings your phone ICM flashes You answer the Intercom call ICM flashes You place the Intercom call on Hold HOLD flashes And then it recalls to you ICM flashes

Miscellaneou s Fe atu r es

You activate Microphone Mute MIC/DND is You activate Do Not Disturb MIC/DND flashes You have a Message Waiting MSG flashes You activate Call Forwardi ng , Personal

Greeting or Selectable Display Messaging

shared,

Green

Flashing Green

The line key is On then

Flashing Green

MSG flashes

Off

if it’s just for you

On Red

Slowly Red

Quickly Flashing

then

On Green

Quickly Green

Moderately Red

Off

then

Slowly Green

Quickly Red

Quickly Green

Slowly Green

On Red

Quickly Red Quickly Red Slowly Green

Slowly

Quickly

if it’s

then

14 DIGITAL SYSTEM Administrator’s Guide

+ 286 hidden pages

NEC ds01 User Guide

Specifications and Main Features

Frequently Asked Questions

User Manual

Initializing a New DIGITAL SYSTEM

Start-up Programming

Table of Contents

How To Use This Guide

How to Use Part I

How to Use Part II (Customizing the System)

General Programming Tips

Using Your Telephone

The Type of Phone Y ou Have

Using a Programmable K ey wit h Three Funct ions

If Your Phone Has an Alphanumeric Display

Your Phone’s Ke y Lights

Using Handsfree Instead of the Handset

Dialing Codes to Use Features

If You Have a DSS Console

Customize with User-Programmable Features

Charts and Illustrations

The System Number (Dialing) Plan

User-Programmable Features

Flash Rates for Keysets with Dual Color (Red and Green) LEDs