Motorola RAZR V9M - MOTORAZR2 V9m Cell Phone, MOTORAZR V9m, Sprint MOTORAZR2 V9m User Manual

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Phone User Guide

MOTORAZR2 V9m by Motorola®

www.sprint.com

Printed in the U.S.A.

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Motorola, Inc. Consumer Advocacy Office 1307 East Algonquin Road Schaumburg, IL 60196

www.hellomoto.com

1-800-331-6456 (United States) 1-888-390-6456 (TTY/TDD United States for hearing impaired) 1-800-461-4575 (Canada)

Certain mobile phone features are dependent on the capabilities and settings of your service provider’s network. Additionally, certain features may not be activated by your service provider, and/or the provider's network settings may limit the feature’s functionality. Always contact your service provider about feature availability and functionality. All features, functionality, and other product specifications, as well as the information contained in this user's guide are based upon the latest available information and are believed to be accurate at the time of printing. Motorola reserves the right to change or modify any information or specifications without notice or obligation.

Software Copyright Notice

The Motorola products described in this manual may include copyrighted Motorola and third-party software stored in semiconductor memories or other media. Laws in the United States and other countries preserve for Motorola and third-party software providers certain exclusive rights for copyrighted software, such as the exclusive rights to distribute or reproduce the copyrighted software. Accordingly, any copyrighted software contained in the Motorola products may not be modified, reverseengineered, distributed, or reproduced in any manner to the extent allowed by law. Furthermore, the purchase of the Motorola products shall not be deemed to grant either directly or by implication, estoppel, or otherwise, any license under the copyrights, patents, or patent applications of Motorola or any third-party software provider, except for the normal, non-exclusive, royalty-free license to use that arises by operation of law in the sale of a product.

Manual number: 6809515A18

Software Version: TRPLT2_02.63.00R

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Table of Contents

Welcome to Sprint . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .i

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii

Your Phone’s Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .iv

Section 1: Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . 1

1A. Setting Up Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Setting Up Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3

Getting Started With Sprint Service . . . . . . . . . . . . . . . . . . . . . . . . . . .4

Setting Up Your Voicemail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5

Sprint Account Passwords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6

Getting Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7

Section 2: Using Your Phone . . . . . . . . . . . . . . . . . . . . . . . . 9

2A. Phone Basics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Viewing the Display Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Features of Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Turning Your Phone On and Off . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Using Your Phone’s Battery and Charger . . . . . . . . . . . . . . . . . . . . 22

Navigating Through Phone Menus and Options . . . . . . . . . . . . . 30

Displaying Your Phone Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Making and Answering Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Entering Text . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

2B. Controlling Your Phone’s Settings . . . . . . . . . . . . . . . . 46

Sound Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Display Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Location Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Messaging Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Airplane Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

TTY Use With Sprint Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Phone Setup Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

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2C. Setting Your Phone’s Security . . . . . . . . . . . . . . . . . . . . 66

Accessing the Security Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Using Your Phone’s Lock Feature . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Using Special Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

Limiting Use of Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

Erasing Data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

Resetting Phone Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

Security Features for Sprint Power Vision . . . . . . . . . . . . . . . . . . . 74

2D. Controlling Your Roaming Experience . . . . . . . . . . . . . 76

Understanding Roaming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

Setting Your Phone’s Roam Mode . . . . . . . . . . . . . . . . . . . . . . . . . . 79

Alerting Yourself to Roaming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80

Using Data Roam Guard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

2E. Managing Call History . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

Viewing Call History . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

Call History Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84

Erasing Call History . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86

2F. Using Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87

About Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88

Finding Contacts Entries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89

Creating a Contacts Entry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90

Managing Your Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

Dialing Sprint Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96

Using Wireless Backup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96

2G. Using the Phone’s Tools . . . . . . . . . . . . . . . . . . . . . . . . . 98

Using Your Phone’s Calendar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99

Using the Alarm Clock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102

Using the File Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103

Using the Calculator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107

Using the Tip Calculator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108

Using the World Clock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109

Using the Stop Watch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111

Using the Currency Converter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111

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Using the Unit Converter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112

Using the Notepad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113

Using Voice Records . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113

2H. Using Your Phone’s Voice Services . . . . . . . . . . . . . . . 116

Voice Recognition — Dialing & Messaging . . . . . . . . . . . . . . . . . 117

Setting Up Voice Recognition . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121

Working With Voice Recognition . . . . . . . . . . . . . . . . . . . . . . . . . . 125

2I. Using the microSD Card . . . . . . . . . . . . . . . . . . . . . . . .128

Using Your Phone’s microSD Card and Adapter . . . . . . . . . . . . . 129

Working With the microSD Card . . . . . . . . . . . . . . . . . . . . . . . . . . . 135

2J. Using the Built-in Camera . . . . . . . . . . . . . . . . . . . . . .136

Taking Pictures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137

Storing Pictures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141

Shooting Videos . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144

Storing Your Videos . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147

Sending Pictures and Videos . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148

Using Sprint Picture Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151

2K. Using Sprint TV . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .156

Your Sprint TV Channel Options . . . . . . . . . . . . . . . . . . . . . . . . . . . 157

Playing a Clip With the Phone Open . . . . . . . . . . . . . . . . . . . . . . . 158

Playing a Clip With the Phone Closed . . . . . . . . . . . . . . . . . . . . . . 159

Sprint TV FAQs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 160

2L. Using Bluetooth . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .163

Turning Bluetooth On and Off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164

Setting Up Your Bluetooth . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165

Transferring Files Between Your Phone and Your PC . . . . . . . . 168

Bluetooth Profiles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 169

Section 3: Sprint Service Features . . . . . . . . . . . . . . . . .171

3A. Sprint Service Features: The Basics . . . . . . . . . . . . . . . 172

Using Voicemail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 173

Using SMS Text Messaging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 179

Using SMS Voice Messaging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 181

Using Caller ID . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 184

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Responding to Call Waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 184

Making a Three-Way Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 185

Using Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 186

Updating Phone Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 187

3B. Sprint Music and Your Player . . . . . . . . . . . . . . . . . . . 188

Using the Sprint Music Store . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 189

Playing Music on Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 191

Using Sprint Music Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 193

3C. Sprint Voice Command . . . . . . . . . . . . . . . . . . . . . . . . .195

Getting Started With Sprint Voice Command . . . . . . . . . . . . . . 196

Creating Your Own Address Book . . . . . . . . . . . . . . . . . . . . . . . . . . 197

Making a Call With Sprint Voice Command . . . . . . . . . . . . . . . . 198

Getting Information With Sprint Voice Command . . . . . . . . . . 199

Section 4: Safety and Warranty Information . . . . . . .200

4A. Important Safety Information . . . . . . . . . . . . . . . . . . . 201

General Precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 202

Safety and General Information . . . . . . . . . . . . . . . . . . . . . . . . . . . 203

FCC Notice To Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 209

Hearing Aid Compatibility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 210

Specific Absorption Rate Data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 212

Information From the World Health Organization . . . . . . . . . . 214

Product Registration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 214

Owner’s Record . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 215

Phone Guide Proprietary Notice . . . . . . . . . . . . . . . . . . . . . . . . . . . 215

Export Law Assurances . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 215

Wireless: The New Recyclable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 216

California Perchlorate Label . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 217

Privacy and Data Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 218

Smart Practices While Driving . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 220

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4B. Motorola’s Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . .222

Motorola Limited Warranty for

the United States and Canada . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 223

Service and Repairs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 229

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .230

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Welcome to Sprint

Sprint and Nextel have come together offering you more choice and flexibility to do whatever you want, just about whenever you want.

This powerful combination brings you access to more products, more services, and more of what you need, to do more of what you want.

Welcome and thank you for choosing Sprint.

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Introduction

This Phone User Guide introduces you to Sprint Service and all the features of your new phone. It’s divided into four sections:

⽧ Section 1: Getting Started

⽧ Section 2: Using Your Phone

⽧ Section 3: Sprint Service Features

⽧ Section 4: Safety and Warranty Information

Throughout this guide, you'll find tips that highlight special shortcuts and timely reminders to help you make the most of your new phone and service. The Table of Contents and Index will also help you quickly locate specific information.

You'll get the most out of your phone if you read each section. However, if you'd like to get right to a specific feature, simply locate that section in the Table of Contents and go directly to that page. Follow the instructions in that section, and you'll be ready to use your phone in no time.

Phone Guide Note:

WARNING!

Because of updates in phone software, this printed guide may not be the most current version for your phone. Visit www.sprint.com and log on to

My Sprint Wireless to access the most recent version of

the phone user guide.

Please refer to the Important Safety Information section on page 201 to learn about information that will help you safely use your phone. Failure to read and follow the Important Safety Information in this phone guide may result in serious bodily injury, death, or property damage.

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Dial

Want to keep track of your minutes?

It’s easy to check right from your phone!

You’ll hear a summary of your service plan minutes and the minutes remaining in your current billing cycle, along with your phone’s individual usage if you’re on a shared plan. You’ll also hear a summary of your account balance and your most recent payment information.

Use Your Phone’s Web Browser

From the Sprint Power Vision home page, select My Account (Option 0). You’ll see many helpful categories including Payment Due, Current Usage, and Plan Overview. Select a topic to display the latest information.

Note

Reported minutes and balances are estimates only. Please consult your Sprint Invoice for actual minutes used.

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Your Phone’s Menu

The following list outlines your phone’s menu structure. For more information about navigating through the menus, please see “Navigating Through Phone Menus and Options” on page 30.

MISSED ALERTS

CALL HISTORY

ALL CALLS

MISSED CALLS

INCOMING CALLS

OUTGOING CALLS

CONTACTS

VIEW ALL

ADD NEW

FILTER BY

SPEED DIAL #S

MY BUSINESS CARD

SERVICES

Customer Solutions Account Info. Dir. Assistance Sprint Operator Voice Command

MANAGE CATEGORIES

MEMORY STATUS

WIRELESS BACKUP

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MESSAGING

SEND MESSAGE

Text Message Picture Mail Voice SMS

TEXT MESSAGING

Inbox Outbox Sent Folder Drafts Folder Preset Messages Send Message

PICTURE MAIL

Inbox Sent Mail Saved Mail Pending Messages Send Message

PREMIUM CONTENT

VOICE SMS

Inbox Outbox Send Message

IM & EMAIL

Instant Messaging PCS Mail AOL MSN Yahoo! Other

CHAT & DATING

VOICEMAIL

Call Voicemail View Details Clear Icon

SETTINGS

Text Messaging Voice SMS Picture Mail Notification

ON DEMAND

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PICTURES

CAMERA

CAMCORDER

PICTURE MAIL

Inbox Sent Mail Saved Mail Pending Messages Send Message

MY ALBUMS

In Phone (No) Memory Card Online Albums

ACCOUNT INFORMATION

SETTINGS

Storage Location Statusbar Display

MY CONTENT

GAMES

Get New My Content Manager

THEMES

Get New My Content Manager Moto Sprint

RINGERS

Get New My Content Manager

SCREEN SAVERS

Get New My Content Manager

APPLICATIONS

Get New My Content Manager

IM & EMAIL

Get New My Content Manager

CALL TONES

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MUSIC

SPRINT TV

WEB

TO O LS

BLUETOOTH

CALENDAR

ALARM CLOCK

FILE MANAGER

CALCULATOR

TIP CALCULATOR

WORLD CLOCK

STOP WATCH

CURRENCY CONVERTER

UNIT CONVERTER

NOTEPAD

VOICE RECORDS

SETTINGS

SOUNDS

Ringer Type

Ringer Messaging Calendar Alarm Roam Ringer

Volume

Ringer Messaging Alarm Key Beep Advanced Reset Volumes

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Alerts

Service Minute Beep Call Lost Connect New Message

Key Tone Length

DISPLAY

Screensaver

None In Phone External Memory

Assigned Media Take New Picture

Themes

Foregrounds

Clock Navigation Key Display Greeting Banner

Light Control

Screen Backlight Control Keypad Light Sensor Status Light

Menu Style

Assign Keys

Up Down Left Right

Time and Date

Time Format Date Format

Incoming Calls

Call with ID Call without ID

KEYGUARD

Auto KeyGuard

WIRELESS BACKUP

Subscribe Learn More

DATA SERVICES

Data Services Net Guard Data Service profile

ROAMING

Set Mode Call Guard Data Roam Guard

LOCATION

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SECURITY

Lock Phone

Lock Code

Special Numbers

Limit Use

Contacts Data Services Pictures Restrict Outgoing Calls Restrict Incoming Calls

Manage Applications

Reset Settings

External Memory

OTHERS

Airplane Mode

Call Setup

Abbreviated Dial Answer Options Auto Answer Auto Redial Speed Dial

Connection

Bluetooth Settings

Device Name Bluetooth Power Device Visibility

USB Settings

Headset Mode

Language

Phone Book Match

Text Input

Personal Dictionary Word Completion Auto Space

TTY

Voice Guide

Page 17

PHONE INFO

My Phone Number

Icon Glossary

Version

Advanced

Phone Software

Page 18

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Section 1

Getting Started

Page 20

Setting Up Service

In This Section

⽧ Setting Up Your Phone

⽧ Getting Started With Sprint Service

⽧ Setting Up Your Voicemail

⽧ Sprint Account Passwords

Section 1A

⽧ Getting Help

Setting up service on your new phone is quick and easy. This section walks you through the necessary steps to unlock your phone, set up your voicemail, establish passwords, and contact Sprint for assistance with your wireless service.

2 Section 1A: Setting Up Service

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Setting Up Your Phone

1. Install the battery (if necessary):

䡲 Remove the battery door:

⽧ Slide the door toward the top of the phone to

unlock it.

⽧ Lift the door off.

䡲 Insert the bottom of the battery into the battery

area:

⽧ Be sure the gold-colored areas on the battery are

touching the battery contacts on the phone.

⽧ Press the battery down to secure it.

䡲 Replace the battery door.

Setting Up Service

䡲 Slide the battery down to lock it into place.

2. Press O to turn the phone on.

䡲 Your phone will turn on, search for Sprint service,

and enter standby mode.

䡲 If your phone is not yet activated, or if it is locked,

see “Getting Started With Sprint Service” on the following page for more information.

3. Make your first call.

䡲 Use your keypad to enter a phone number. 䡲 Press N.

Note:

Your phone’s battery should have enough charge to turn on, find a signal, set up your voicemail, and make a call. You should fully charge your battery as soon as possible. See “Charging the Battery” on page 28 for details.

Section 1A: Setting Up Service 3

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Getting Started With Sprint Service

Determining If Your Phone Is Already Activated

If you purchased your phone at a Sprint Store, it is probably ready to use. If you received your phone in the mail, it probably has been activated; all you need to do is unlock it. If your phone is not activated, please use another phone to call Sprint Customer Service at 1-888-211-4727.

Unlocking Your Phone

To unlock your phone, follow these easy steps:

1. Press and hold O to turn the phone on.

2. Press Unlock (right softkey).

Tip:

To select a softkey, press the button directly below the text appearing on the bottom left and right of your display screen. Softkey actions change according to the screen you are viewing.

3. Enter your four-digit lock code. (For security purposes,

the code is not visible as you type.)

Tip:

If you can't recall your lock code, try using the last four digits of your wireless phone number. If this doesn't work, call Sprint Customer Service at 1-888-211-4727.

4 Section 1A: Setting Up Service

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Setting Up Your Voicemail

Unanswered phone calls are automatically transferred to your voicemail, even if your phone is in use or turned off. Therefore, you may want to set up your voicemail and personal greeting as soon as your phone is activated.

To set up your voicemail:

1. From standby mode, press and hold 1.

2. Follow the system prompts to:

䡲 Create your passcode. 䡲 Record your name announcement. 䡲 Record your greeting.

Setting Up Service

䡲 Choose whether or not to activate One-Touch

Message Access (a feature that lets you access messages simply by pressing and holding

bypassing the need for you to enter your passcode).

Note:

Voicemail Passcode

If you are concerned about unauthorized access to your voicemail account, Sprint recommends that you enable your voicemail passcode.

For more information about using your voicemail, see “Setting Up Your Voicemail” on page 173.

Section 1A: Setting Up Service 5

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Sprint Account Passwords

As a Sprint customer, you enjoy unlimited access to your personal account information, your voicemail account, and your data services account. To ensure that no one else has access to your information, you need to create passwords to protect your privacy.

Account Password

If you are the account owner, you have an account password to sign on to Customer Service. Your default account password is the last four digits of your Social Security number. If you are not the account owner (if someone else receives the invoice for your Sprint service), you can get a sub-account password at

www.sprint.com.

www.sprint.com and to use when calling Sprint

Voicemail Password

You create your voicemail password (or passcode) when you set up your voicemail. See “Setting Up Your Voicemail” on page 5 for more information on your voicemail password.

Sprint Power Vision Password

With your Sprint Power Vision phone, you will be assigned a Sprint Power Vision user name, and you will have the opportunity to set up an optional Sprint Power Vision password. See the Experience Sprint Power Vision guide for information on how to establish your password.

For additional information, or to change your passwords, sign on to

1-888-211-4727.

6 Section 1A: Setting Up Service

www.sprint.com or call Sprint Customer Service at

Page 25

Getting Help

Visit www.sprint.com

You can go online to:

䢇 Access your account information. 䢇 Check your minutes used (depending on your Sprint

service plan).

䢇 View and pay your bill. 䢇 Make your life easier by enrolling in Sprint online billing

and automatic payment.

䢇 Purchase accessories. 䢇 Shop for the latest phones.

Setting Up Service

䢇 View other Sprint service plans and options. 䢇 Learn more about Sprint Power Vision and other great

products like games, ringers, screen savers, and more.

Reaching Sprint Customer Service

You can reach Sprint Customer Service many different ways:

䢇 Dial 䢇 Sign on to your account at www.sprint.com. 䢇 Call us toll-free at 1-888-211-4727.

*2N

on your phone.

Receiving Automated Invoicing Information

For your convenience, your phone gives you access to invoicing information on your Sprint account. This information includes balance due, payment received, invoicing cycle, and an estimate of the number of minutes used since your last invoicing cycle.

Section 1A: Setting Up Service 7

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To access automated invoicing information:

䊳 Press

Note:

*4N

This service may not be available in all Affiliate areas.

Sprint 411

You have access to a variety of services and information through Sprint 411, including residential, business, and government listings; movie listings or show times; driving directions, restaurant reservations, and major local event information. You can get up to three pieces of information per call, and the operator can automatically connect your call at no additional charge.

There is a per-call charge to use Sprint 411 and you are billed for airtime.

To call Sprint 411:

䊳 Press

411N

Sprint Operator Services

Sprint Operator Services provides assistance when placing collect calls or when placing calls billed to a local telephone calling card or to a third party.

To access Operator Services:

䊳 Press

For more information or to see the latest in products and services, visit us online at

www.sprint.com.

8 Section 1A: Setting Up Service

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Section 2

Using Your Phone

Page 28

Phone Basics

In This Section

⽧ Your Phone

⽧ Viewing the Display Screen

⽧ Features of Your Phone

⽧ Accessories

Section 2A

⽧ Turning Your Phone On and Off

⽧ Using Your Phone’s Battery and Charger

⽧ Navigating Through Phone Menus and Options

⽧ Displaying Your Phone Number

⽧ Making and Answering Calls

⽧ Entering Text

Your phone is packed with features that simplify your life and expand your ability to stay connected to the people and information that are important to you. This section will guide

you through the basic functions and calling features of your phone.

10 Section 2A: Phone Basics

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Your Phone

7. Connector

2. Camera Lens

8. Smart Key

9. Volume Keys

4. Camera Key

5. External Display

1. External Charge Indicator

6. Touch-Sensitive Buttons

3. Bluetooth Indicator

Front View of Your Phone

Phone Basics

Section 2A: Phone Basics 11

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Inside View of Your Phone

14. Navigation

11. Right Softkey

12. Back Key

16. Talk Key

13. Power/End Key

Keys

10. Left Softkey

17. Speaker Key

15. Menu/OK Key

12 Section 2A: Phone Basics

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Key Functions

1. External Charge Indicator indicates the battery is

charging (not visible when it is off).

2. Camera Lens lets you capture clear pictures and videos.

3. Bluetooth Indicator indicates that Bluetooth is powered

on (not visible when it is off).

4. Camera Key allows you to activate the phone's built-in

camera.

5. External Display Screen provides all the information you

need to operate your phone, such as incoming call notification, Contacts, date and time, signal coverage, battery strength, and much more when your phone is closed.

6. Touch-Sensitive Buttons appear on the external display

Phone Basics

Tip:

when your phone is closed. Pressing the Touch-Sensitive Buttons lets you access phone functions without opening the flip. The buttons that appear change depending on how you are using your phone. When your phone is in standby mode, pressing these buttons lets you access Sprint TV, the Sprint Music Store, or the camera. If you are using Sprint TV or the Sprint Music Store, additional Touch-Sensitive Buttons allow you to play music and videos, pause, fast-forward, rewind, go to next, repeat, change channels, and stop.

To prevent these Touch-Sensitive Buttons from being pressed accidently, you can use your phone’s KeyGuard feature to lock them. To activate and deactivate the KeyGuard feature, press and hold the Smart Key and the Camera Key. For more information on the KeyGuard feature, see “KeyGuard” on page 68.

Section 2A: Phone Basics 13

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7. Connector allows you to plug in a headset for

convenient, hands-free conversations, the battery charger, and other optional accessories, such as a USB cable.

8. Smart Key anticipates the next action you are likely to

perform. For example, when you highlight a menu item, you can press the Smart Key to select it. You can also use the Smart Key to make and end calls, navigate menus, or exit applications when your phone is closed. Experiment

with your Smart Key to see all it can do.

Note:

In standby mode, the Smart Key activates Voice Recognition. (See “Using Your Phone’s Voice Services” on page 116.)

9. Volume Keys allow you to adjust the ringer volume in

standby mode (with the phone open) or adjust the voice volume during a call. You can use the Volume keys to scroll up or down the different menu options. To mute the ringer during an incoming call, press the volume key up or down.

10. Left Softkey lets you select actions and menu items

appearing on the bottom left of the display screen.

11. Right Softkey lets you select actions and menu items

appearing on the right of the display screen.

12. Back Key deletes characters from the display in text

entry mode. When in a menu, press B to return to the previous menu.

13. Power/End Key ends a call. Press and hold P for two

seconds to turn your phone on or off. While in the main menu, it returns the phone to standby mode and cancels your input. When you receive an incoming call, press

14 Section 2A: Phone Basics

P to enter silent mode and mute the ringer.

Page 33

14. Navigation Keys scroll through the phone’s menu options

and act as shortcut keys from standby mode.

15. Talk Key allows you to place or receive calls, answer Call

Waiting, and use Three-Way Calling.

16. Menu/OK Key selects the highlighted choice when

navigating through a menu. From standby mode, pressing

S takes you to the main menu.

17. Speaker Key turns the speakerphone on or off during a

call. Press s to answer a call in speakerphone mode.

Phone Basics

Section 2A: Phone Basics 15

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Viewing the Display Screen

Your phone’s display screen provides a wealth of information about your phone’s status and options. This list identifies some of the symbols you’ll see on your phone’s display screen:

Tip:

To view a complete list of your phone’s icons and descriptions, press S > Settings > Phone Info > Icon Glossary.

indicates your current signal strength. (The more lines you have, the stronger your signal.)

indicates your phone cannot find a signal.

indicates you are “roaming” off the Sprint National Network.

(steady)

indicates Bluetooth is active;

(flashing) indicates phone is in discovery mode.

indicates Bluetooth is connected.

indicates that the TTY option is on.

indicates speakerphone is on.

indicates voice recognition is active.

indicates your phone is set to ring for incoming calls.

indicates that your ringer is turned off and the vibrate option is not enabled.

indicates that the vibrate option is enabled.

indicates Silence All mode is set.

16 Section 2A: Phone Basics

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indicates an active 3G connection.

indicates that a secure data call is in progress.

indicates that a call is in progress.

indicates a data cable is connected to your phone.

indicates you have multiple types of new notifications.

indicates you have voicemail messages. (Press and hold

to call your voicemail box.)

indicates you have a new message (text message, SMS Voice message, or Picture Mail).

indicates the alarm clock or calendar notification is set.

indicates a missed phone call.

indicates your phone’s location feature is off.

Phone Basics

indicates your phone’s location feature is on.

indicates Sprint Power Vision connection/coverage (EVDO).

indicates Sprint Vision connection/coverage (1XRTT/CDMA Packet Data Service).

indicates battery charge level (icon shown is full).

indicates battery charge level is low.

indicates you are in Airplane mode.

Section 2A: Phone Basics 17

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Features of Your Phone

Congratulations on the purchase of your wireless phone. The MOTORAZR reliable, and it offers many significant features and service options. The following list previews some of those features and provides page numbers where you can find out more:

䢇 Dual band (800/1900 digital MHz) allows you to make

and receive calls while on the Sprint National Network and to roam on other networks where Sprint has implemented roaming agreements.

䢇 The Sprint Music Store and Player let you purchase,

download, and listen to your favorite music on your phone (page 188).

䢇 Touch-Sensitive Buttons on the external display let you

V9m by Motorola is lightweight, easy-to-use, and

access and use the Sprint Music Store, Sprint TV, and your phone's camera without opening the phone (page 31).

䢇 SMS Text Messaging (page 179) and SMS Voice Messaging

(page 181) provide quick and convenient messaging capabilities.

䢇 Sprint Voice Command lets you dial phone numbers by

saying a name or phone number (page 195).

䢇 Voice Records allows you to make recordings right on your

phone (page 113).

䢇 Voice-recognition software lets you place calls and

perform quick tasks just by using your voice (page 117).

䢇 Contacts allows you to store up to 1000 entries, with up

to five phone numbers, an email address, and a Web address per entry (page 87).

䢇 A Calendar and many other built-in tools help you

manage you busy lifestyle (page 98).

䢇 The Location feature works in connection with location-

based services (page 55).

18 Section 2A: Phone Basics

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䢇 Speed dial lets you dial phone numbers with fewer key

presses (page 41).

䢇 Data Roam Guard will alert you when you are roaming

and using your browser or other online applications, giving you the option to continue using those applications while in the roaming area (page 81).

䢇 Bluetooth connectivity lets you pair your Bluetooth-

enabled phone to other Bluetooth devices, including headsets and handsfree devices. You may also pair with a personal computer or hand-held device for dial-up networking, using your phone as a wireless modem (page 163).

䢇 The built-in camera allows you to take full-color digital

pictures and videos, view your pictures and videos using the phone’s display, and instantly share them with family and friends using Sprint Picture Mail service (page 136).

䢇 Sprint TV allows you to enjoy video clips and listen to

audio files with your phone (page 156).

Phone Basics

Note:

Sprint Power Vision — Your phone and service provide access

to the Sprint Power Vision enhanced data services, including Sprint TVSM, the Sprint Music StoreSM, fast Web access, downloadable games, ringers, and applications, and more. For complete information on the services available, see the Experience Sprint Power Vision guide that came with your phone.

Section 2A: Phone Basics 19

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Accessories

Your phone comes with a Lithium Ion (Li-Ion) battery, a charger, and a microSD card and adapter.

Various accessories are available for use with your MOTORAZR larger battery door), cases, vehicle power chargers, data cables, hands-free accessories, and more.

V9m, including a higher capacity battery (with a

To order additional accessories, go to

www.sprint.com, call

1-888-242-4187, or stop by any Sprint Store. For information on Sprint Store locations, go to

www.sprintstorelocator.com.

20 Section 2A: Phone Basics

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Turning Your Phone On and Off

Turning Your Phone On

To turn your phone o n:

䊳 Press and hold O for approximately two seconds.

As your phone connects to the network, you see a connecting message. Your phone may require you to enter identifying information to use it or to access specific features. See “Using Your Phone’s Lock Feature” on page 67 for more information.

Turning Your Phone Off

To turn your phone o ff:

䊳 Press and hold O for two seconds until you see the

powering down animation on the display screen.

Your screen remains blank while your phone is off (unless the battery is charging).

Phone Basics

Section 2A: Phone Basics 21

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Using Your Phone’s Battery and Charger

WARNING!

Use only Sprint-approved or Motorola-approved batteries and chargers with your phone. The failure to use a Sprint-approved or Motorola-approved battery and charger may increase the risk that your phone will overheat, catch fire, or explode, resulting in serious bodily injury, death, or property damage.

Sprint-approved or Motorola-approved batteries and accessories can be found at Sprint Stores, through Motorola; or call 1-888-242-4187 to order. They’re also available at

www.sprint.com — click Accessories.

Battery Capacity

Your phone is equipped with a Lithium Ion (Li-Ion) battery. It allows you to recharge your battery before it is fully drained.

When the battery reaches 5% of its capacity, the battery icon blinks. When there are just a few minutes of talk time left, the phone sounds an alert and then powers down.

Note:

Long backlight settings, searching for service, vibrate mode, browser use, and other variables may affect battery life.

Be sure to watch your phone’s battery level indicator and charge the battery before it runs out of power.

22 Section 2A: Phone Basics

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Battery Use and Battery Safety

䢇 Motorola recommends you always use Motorola-branded

batteries and chargers. The warranty does not cover damage caused by non-Motorola batteries and/or chargers.

Caution: Use of an unqualified battery or charger may present

a risk of fire, explosion, leakage, or other hazard. Improper battery use, or use of a damaged battery, may result in a fire, explosion, or other hazard.

䢇 Battery usage by children should be supervised. 䢇 Important: Motorola mobile devices are designed to work

best with qualified batteries. If you see a message on your display such as Invalid Battery or Unable to Charge, take the following steps:

䡲 Remove the battery and inspect it to confirm that it

bears a Motorola “Original Equipment” hologram;

䡲 If there is no hologram, the battery is not a qualified

Phone Basics

battery;

䡲 If there is a hologram, replace the battery and retry

charging it;

䡲 If the message remains, contact a Motorola

Authorized Service Center.

䢇 New batteries or batteries stored for a long time may take

more time to charge.

䢇 Charging precautions: When charging your battery, keep it

near room temperature. Never expose batteries to temperatures below 0°C (32°F) or above 45°C (113°F) when charging. Always take your mobile device with you when you leave your vehicle.

䢇 When storing your battery, keep it in a cool, dry place.

Section 2A: Phone Basics 23

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䢇 It is normal over time for battery life to decrease, and for

the battery to exhibit shorter runtime between charges or require more frequent or longer charging times.

䢇 Avoid damage to battery and mobile device. Do not

disassemble, open, crush, bend, deform, puncture, shred, or submerge the battery or mobile device. Avoid dropping the battery or mobile device, especially on a hard surface. If your battery or mobile device has been subjected to such damage, take it to a Motorola Authorized Service Center before using. Do not attempt to dry it with an appliance or heat source, such as a hair dryer or microwave oven.

䢇 Use care when handling a charged battery — particularly

when placing it inside a pocket, purse, or other container with metal objects. Contact with metal objects (e.g., jewelry, keys, beaded chains) could complete an electrical circuit (short circuit), causing the battery to become very hot, which could cause damage or injury.

Promptly dispose of used batteries in accordance with local regulations. Contact your local recycling center for proper battery disposal.

WARNI NG! Never dispose of batteries in a fire because they may

explode.

24 Section 2A: Phone Basics

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Installing the Battery

To install the Li-Ion battery:

1. Make sure the phone is powered off.

2. Remove the battery door:

䡲 Slide the door toward the top of the phone to

unlock it.

䡲 Once unlocked, the door should lift up easily as

shown

Phone Basics

3. Insert the bottom of the battery into the battery area:

䡲 Be sure the gold-colored areas on the battery are

touching the battery contacts on the phone.

Section 2A: Phone Basics 25

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䡲 Press the battery down to secure it.

4. Replace the battery door.

5. Slide the battery down to lock it into place.

26 Section 2A: Phone Basics

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Removing the Battery

To remove your battery:

1. Make sure the phone is powered off.

2. Remove the battery door:

䡲 Slide the door toward the top of the phone to

unlock it.

䡲 Once unlocked, the door should lift up easily as

shown

Phone Basics

3. Pull up on the battery release tab at the top corner as

shown to release the battery.

Section 2A: Phone Basics 27

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4. Remove it from the phone.

WARNING!

Do not handle a damaged or leaking Li-Ion battery as you can be burned.

Charging the Battery

Your phone’s Li-Ion battery is rechargeable and should be charged as soon as possible so you can begin using your phone.

Keeping track of your battery’s charge is important. If your battery level becomes too low, your phone automatically turns off, and you will lose all the information you were just working on. For a quick check of your phone’s battery level, glance at the battery charge indicator located in the upperright corner of your phone’s display screen. If the battery charge is getting too low, the battery icon blinks and the phone sounds a warning tone.

Always use a Sprint-approved or Motorola-approved desktop charger, travel charger, or vehicle power adapter to charge your battery.

28 Section 2A: Phone Basics

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Using the Charger

To use the charger provided with your phone:

1. Plug the charger into an electrical outlet.

2. Pull open the cover of the connector located on the side

of your phone.

3. Plug the other end of the charger into the accessory

connector.

Phone Basics

Your display screen lets you know the battery is charging. Both the battery icon and a text message show the charging status. With the approved Li-Ion battery, you can recharge the battery before it completely runs down.

Tip:

You can also charge your battery using a Motorola-approved USB cable and a computer that supports charging through its USB port.

Section 2A: Phone Basics 29

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Navigating Through Phone Menus and Options

The navigation keys on your phone allow you to scroll through menus and options quickly and easily.

To navigate through a list-type menu, simply press your navigation keys up or down. The scroll bar at the right of the menu keeps track of your position in the menu at all times. For a diagram of your phone’s menu, please see “Your Phone’s Menu” on page iv.

Some features, such as Call History and Contacts, allow you to access options by highlighting icons near the top of the screen. To navigate through these options, press your navigation keys left or right.

Selecting Menu Items

As you navigate through the menu, menu options are highlighted. Select an item by highlighting it and pressing

For example, if you want to see your volume settings:

1. Press S to access the main menu.

2. Select Settings by highlighting it and pressing S.

3. Select Sounds by highlighting it and pressing S.

4. Select Vol um e by highlighting it and pressing S.

Note:

Backing Up Within a Menu

For the purposes of this guide, the above steps condense into “Press

S > Settings > Sounds > Volume.”

䊳 To go to the previous menu, press B. 䊳 To return to standby mode, press O.

30 Section 2A: Phone Basics

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Touch-Sensitive Buttons

The Touch-Sensitive Buttons that appear along the bottom of your phone’s external display allow you to access the following features from standby mode without opening the flip:

Press and hold this Touch-Sensitive Button to access Sprint TV.

Press and hold this Touch-Sensitive Button to access the Sprint Music Store.

Press and hold this Touch-Sensitive Button to access your phone’s camera.

When you press and hold one of these Touch-Sensitive Buttons, your phone vibrates before accessing the selected feature.

When you are using Sprint TV or the Sprint Music Store, new Touch-Sensitive Buttons appear that allow you to play, pause, fast-forward, rewind, skip, repeat, change channels, and stop.

Phone Basics

Shortcuts and Favorites

In standby mode, your phone gives you ways to quickly access features you use frequently:

䊳 Use the navigation keys to use shortcuts for up to five

features.

䊳 Press Favorites (left softkey) to access a list of favorite

features.

Section 2A: Phone Basics 31

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Help

Your phone contains an in-device help program to help you understand complicated or seldom used features. When you access a feature, Help sometimes appears as a menu item or softkey. Select Help and read the text for a quick overview of the feature. For more information, refer to this guide.

Displaying Your Phone Number

Just in case you forget your phone number, your phone can remind you.

To dis play your phone number:

䊳 Press S > Settings > Phone Info > My Phone #.

Making and Answering Calls

Making Calls

Placing a call from your wireless phone is as easy as making a call from any landline phone. Just enter the number, and press

To make a call using your keypad:

1. Make sure your phone is on.

2. Enter a phone number from standby mode. (If you make

a mistake while dialing, press B to erase one digit at a time. Press and hold B to erase the entire number.)

3. Press N. (To make a call when you are roaming and Call

Guard is enabled, see “Understanding Roaming” on

page 77.)

4. Press O when you are finished.

32 Section 2A: Phone Basics

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Tip:

To redial your last outgoing call, press N twice.

When making calls off the Sprint National Network, always dial using 11 digits (1 + area code + phone number).

You can also place calls from your phone by using Sprint Voice Command (page 195), speed dialing numbers from your Contacts (page 87), using your Call History listings (page 82), and using Voice Recognition (page 117).

Dialing Options

When you enter numbers in standby mode, pressing Options (right softkey) displays a list of dialing options. To select an

Phone Basics

option, highlight it, and press

S. The following options are

available:

䢇 Save adds the phone number to your Contacts as a new

entry or to an existing entry. See “Saving a Phone Number” on page 38.

䢇 Attach Number adds a telephone number from your

Contacts or Call History to the numbers you are entering.

䢇 Hard Pause (p) sends the next set of numbers when you

press the left softkey.

䢇 2sec Pause (t) automatically sends the next set of numbers

after two seconds.

䢇 Hide My Number prevents the recipient from viewing your

number when they receive the call.

䢇 TTY allows you to set TTY options.

If you press Send MSG (left softkey), you can send a message to the number you just entered.

Section 2A: Phone Basics 33

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Answering Calls

To answer an incoming call:

1. Make sure your phone is on. (If your phone is off,

incoming calls go to voicemail.)

2. Press N to answer an incoming call.

— or —

Press Answer (left softkey).

Depending on your phone’s settings, you may also answer incoming calls by pressing any key or by opening the phone when it is closed. See “Call Answer Mode” on page 63 for more information.

Your phone notifies you of incoming calls in the following ways:

䢇 The phone rings or vibrates. 䢇 The backlight illuminates. 䢇 The display screen shows an incoming call notification. If

the incoming call is from a number stored in your Contacts, the entry’s name or number appears.

Answering a Roam Call With Call Guard Enabled

Call Guard is an option that helps you manage your roaming charges when making or receiving calls while outside the Sprint National Network. Please see “Controlling Your Roaming Experience” on page 76 for more information about roaming.

To answer a call when you are roaming and Call Guard is enabled:

䊳 Select Answer to answer the call.

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Ending a Call

To disconnect a call when you are finished:

䊳 Press O or close the phone.

Missed Call Notification

Missed phone calls are forwarded to voicemail. When an incoming call is not answered, the Missed Call log is displayed on your screen.

Tip:

You can also view missed calls from Call History. Press S >

Call History > Missed Calls.

highlight the call and then press S.

To view details about a specific call,

Calling Emergency Numbers

You can place calls to 911 (dial 911 and press N), even if your phone is locked or your account is restricted.

Note:

When you place an emergency call, your phone automatically enters Emergency mode.

Phone Basics

During an emergency call, press Options (right softkey) to display your options. To select an option, highlight it and press

䢇 Speaker On to activate speakerphone mode. (If you are in

speakerphone mode, the option is displayed as Speaker Off to deactivate.)

䢇 Unlock Phone to unlock your phone (appears only if the

phone is locked).

䢇 Close Menu to close the pop-up menu (appears only if the

phone is unlocked).

Tip:

Press My Phone (left softkey) to display your phone number during an emergency call.

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To exit Emergency mode:

1. Press O to end a 911 call.

2. Place a call to a non-emergency telephone number or

wait 5 minutes for emergency mode to automatically expire.

Enhanced 911 (E911) Information

This phone features an embedded Global Positioning System (GPS) chip necessary for utilizing E911 emergency location services where available.

When you place an emergency 911 call, the GPS feature of your phone begins to seek information to calculate your approximate location. Depending on several variables, including availability and access to satellite signals, it may take up to 30 seconds or more to determine and report your approximate location.

IMPORTANT

Always report your location to the 911 operator when placing an emergency call. Some designated emergency

call takers, known as Public Safety Answering Points (PSAPs) may not be equipped to receive GPS location information from your phone.

In-Call Options

Pressing Options (right softkey) during a call displays a list of features you may use during a call. To select an option, highlight the option and press available through the Options menu:

䢇 Contacts opens your phone’s address book. 䢇 3-Way Call lets you initiate a three-way call (page 185).

S. The following options are

䢇 Record Recipient creates a Voice Record of the call. 䢇 Phone Info. opens your Phone Info menu 䢇 Send Text Message opens your Messaging menu.

36 Section 2A: Phone Basics

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䢇 Call History opens your Call History menu. 䢇 Use Bluetooth transfers the call to your Bluetooth headset. 䢇 Tools opens your Tools menu. 䢇 TTY allows you to set TTY options.

During a call, the left softkey button functions as the Mute button. Press it to mute the phone’s microphone for privacy. Press it again to Unmute the phone.

End-of-Call Options

After ending a call to a phone number that is not in your Contacts, the phone number and the duration of the call are displayed. Press Options (right softkey) > Save to add the number to your Contacts (page 38). Press Send Msg (left softkey) to send a text message, picture mail, or voice SMS.

After ending a call to a phone number that is already in your Contacts, the entry name and the duration of the call are displayed. Press Call History (right softkey) to see your call history. Press Send Msg (left softkey) to send a text message, picture mail, or voice SMS.

Phone Basics

Note:

The End-of-Call options are not displayed for calls identified as No ID or Restricted.

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Saving a Phone Number

Your phone can store up to five phone numbers in each Contacts entry. Your phone automatically sorts the Contacts entries alphabetically. (For more information, “Using Contacts” on page 87.)

To save a number from standby mode:

1. Enter a phone number and then press Options (right

softkey) > Save.

2. To save the number as a new Contacts entry, select

As New Entry. Use the numeric keypad to enter the new

contact name, then press Save (left softkey).

— or —

Select To Existing Entry. Scroll to the entry you want to save the number to, press

S, and then press Save

(left softkey).

Dialing and Saving Phone Numbers With Pauses

You can dial or save phone numbers with pauses for use with automated systems, such as voicemail or credit card billing numbers.

There are two types of pauses available on your phone:

䢇 Hard Pause sends the next set of numbers when you press

the left softkey button.

䢇 2-Second Pause automatically sends the next set of

numbers after two seconds.

Note:

You can have multiple pauses in a phone number and combine two-second and hard pauses.

38 Section 2A: Phone Basics

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To dial or save phone numbers with pauses:

1. Enter the phone number.

2. Press Options (right softkey) and then select either

2Sec Pause (t) or Hard Pause (p).

3. Enter additional numbers.

4. Press N.

— or — Press Options (right softkey) and select Save to save the number in your Contacts.

Note:

When dialing a number with a hard pause, press Ye s (left softkey) to send the next set of numbers.

Plus (+) Code Dialing

When placing international calls, you can use Plus Code Dialing to automatically enter the international access code for your location. From the United States, this number is usually 011.

Phone Basics

To make a call using Plus Code Dialing:

1. Press and hold 0 until a “+” appears on your display

screen.

2. Dial the country code and phone number you’re calling

and press is automatically dialed, followed by the country code and phone number.)

N. (The access code for international dialing

Section 2A: Phone Basics 39

Page 58

Abbreviated Dialing

You can set up your phone to make calls using just the last four digits of the number. Your phone automatically prepends the first five or six digits (for example, the area code and prefix).

You must enable Abbreviated Dialing and define the first digits before you can use this feature. To set up Abbreviated Dialing, see “Calling Options” on page 64.

To make a call using only the last four digits of the number:

1. Enter the last four digits of a phone number.

2. Press N.

Dialing From Contacts

To dial directly from a Contacts entry:

1. Press Contacts (right softkey).

2. Scroll to the phone number you want to call and

press

— or —

To call another number from the entry, use the navigation keys to scroll left and right until you reach the phone number you wish to call and press

40 Section 2A: Phone Basics

Page 59

Using Speed Dialing

You can store up to 99 numbers in your phone’s speed dial memory. With this feature, you can speed dial entries using one key press for locations 2-9 and two key presses for locations 10-99.

Note:

You must enable speed dialing before you can use it. See “Calling Options” on page 64 for instructions.

Speed dialing is not available when you are roaming; when you are roaming off the Sprint National Network, you must always dial using 11 digits (1 + area code + number).

For Speed Dial locations 2-9 (One-Touch Dialing):

䊳 Press and hold the appropriate key for approximately

two seconds. The display screen confirms that the number has been dialed when it shows “Connecting...”.

For Speed Dial locations 10-99 (Two-Touch Dialing):

1. Press the first digit.

2. Press and hold the second digit for approximately two

Phone Basics

seconds. The display screen confirms that the number has been dialed when it shows “Connecting...”.

Section 2A: Phone Basics 41

Page 60

Entering Text

Selecting a Character Input Mode

Your phone provides convenient ways to enter words, letters, punctuation, and numbers whenever you are prompted to enter text (for example, when adding a Contacts entry or when using Sprint Picture Mail or SMS Text Messaging).

To change the character input mode:

1. When you display a screen where you can enter text,

press the right softkey to change the character input mode.

2. Select one of the following options:

䡲 iTap English to enter text using a predictive text

Tip:

entering system that reduces the keys that need to be pressed while entering a word (page 43).

䡲 Multi-Tap to cycle through the alpha characters

associated with the numbers on the keypad (page 44).

䡲 Numbers to enter numbers by pressing the numbers

on the keypad (page 45).

䡲 Symbols to enter symbols (page 45). 䡲 iTap Spanish to enter Spanish text using predictive

text like iTap English (page 43).

When entering text, press * (the SHIFT key) to change letter capitalization (ABC > Abc > abc).

An additional option (Insert Preset Msg) is available when using messaging. See “Managing Preset Messages” on page 58.

42 Section 2A: Phone Basics

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Entering Characters Using iTap English Text Input

iTap English Text Input lets you enter text into your phone by pressing keys just once per letter.

iTap English Text Input analyzes the letters you enter using an intuitive word database and creates a suitable word. (The word may change as you type.)

To enter a word using iTap English Text Input:

1. Select the iTap English character input mode. (See

“Selecting a Character Input Mode” on page 42.)

2. Press the corresponding keys once per letter to enter a

word (for example, to enter the word “Bill,” press

2455). (If you make a mistake, press B to erase a

single character. Press and hold B to delete an entire entry.)

Phone Basics

If the word you want is not displayed after you have entered all the letters, press the navigation key down to scroll through other word options. A pop-up list appears with the word options.

3. To accept a word and insert a space, press #.

—or—

To accept a word completion (such as “Billion” when you entered “Bill”), press the navigation key right.

Tip:

To turn word completion on or off, press S >Settings >Others

>TextInput >WordCompletion >On

You can set your phone to automatically add a space after you accept a word completion by pressing S >Settings

>Others >TextInput > Auto Space > On

or Off.

Section 2A: Phone Basics 43

Page 62

Adding a Word to the iTap English Database

If a word you want to enter is not displayed as an option when you are using iTap English Text Input, you can add it to the database.

To add a word to the iTap English Text Input database:

1. Select the Multi-Tap character input mode. (See

“Selecting a Character Input Mode” on page 42.)

2. Enter the word using multi-tap text entry. (See

“Entering Characters Using Multi-Tap Mode” on page 44.) The word appears as an option the next time you scroll through options during iTap English Text Input.

Tip:

To turn the dictionary on or off, press S >Settings >Others

>TextInput >PersonalDictionary >On

To erase your personal dictionary and return to the factory settings, press S > Settings > Security > Reset Settings >

Personal Dictionary.

or Off.

Entering Characters Using Multi-Tap Mode

To enter characters by tapping the keypad:

1. Select the Multi-Tap mode. (See “Selecting a Character

Input Mode” on page 42.)

2. Press the corresponding keys repeatedly until the

desired letter appears. (For example, to enter the word “Bill,” press and

5 three times again). If you make a mistake, press

2 twice, 4 three times, 5 three times,

B to erase a single character. Press and hold B to erase an entire word.

By default, the first letter of an entry is capitalized and the following letters are lowercased. After a character is entered,

44 Section 2A: Phone Basics

Page 63

the cursor automatically advances to the next space after two seconds or when you enter a character on a different key.

Characters scroll in the following order:

1 . , @ 1?!*#

2 A B C 2

3 D E F 3

4 G H I 4

5 J K L 5

6 M N O 6

7 P Q R S 7

8 T U V 8

9 W X Y Z 9

0 0 + (shift)

# [function]

Phone Basics

* Space

Entering Numbers and Symbols

To enter numbers:

䊳 Select the Numbers mode and press the appropriate key.

(See“Selecting a Character Input Mode” on page 42.)

To enter symbols:

䊳 Select the Symbols mode. (See“Selecting a Character

Input Mode” on page 42.) To enter a symbol, press the appropriate key indicated on the display screen.

Section 2A: Phone Basics 45

Page 64

Section 2B

Controlling Your Phone’s Settings

In This Section

⽧ Sound Settings

⽧ Display Settings

⽧ Location Settings

⽧ Messaging Settings

⽧ Airplane Mode

⽧ TTY Use With Sprint Service

⽧ Phone Setup Options

Using the available menu options, you can customize your phone to sound, look, and operate just the way you want it. This section

describes how you can change your phone’s settings to best suit your needs. Take a few moments to review these options and to adjust or add settings that are right for you.

46 Section 2B: Controlling Your Phone’s Settings

Page 65

Sound Settings

Ringer Types

Ringer types help you identify incoming calls and messages. You can assign ringer types to individual Contacts entries, types of calls, types of messages, and alerts.

䢇 Preprogrammed Ringers include a variety of standard

ringer types and familiar music.

䢇 Vibrating Ringer alerts you to calls or messages without

disturbing others.

䢇 Downloaded Ringers can be downloaded right to your

phone.

Selecting Ringer Types for Voice Calls

To select a ringer type for voice calls:

1. Press S > Settings > Sounds > Ringer Type > Ringer.

2. Select Call with ID or Call without ID. (The list of

preprogrammed ringers will be displayed.)

3. Select In Phone, External Memory, Assigned Media, or New

Voice Recording. (The list of available ringers is

Your Ph one’s Settings

displayed.)

4. Use your navigation keys to scroll through the available

ringers. (To hear a ringer, press the left softkey “Listen.”)

5. Press Assign (left softkey).

Section 2B: Controlling Your Phone’s Settings 47

Page 66

Selecting Ringer Types for Messages

To select a ringer type for messages:

1. Press S > Settings > Sounds > Ringer Type > Messaging.

2. Select Text Message, Voice SMS, Picture Mail, or Voic em ail .

(The list of preprogrammed ringers will be displayed.)

3. Select In Phone, External Memory, Assigned Media, or New

Voice Recording. (The list of available ringers is

displayed.)

4. Use your navigation keys to scroll through the available

ringers. (To hear a ringer, press the left softkey “Listen.”)

5. Press Assign (left softkey).

Tip:

If you want to hear a unique ringer whenever you are roaming, you can press S > Settings > Sounds > Ringer Type

>RoamRinger

roaming, see “Understanding Roaming” on page 77.

and choose Distinct. For information about

Selecting Ringer Types for Calendar and Alarm

To select a ringer type for calendar appointments and alarms:

1. Press S > Settings > Sounds > Ringer Type > Calendar or

Alarm.

2. Select In Phone, External Memory, Assigned Media, or New

Voice Recording. (The list of available ringers is

displayed.)

3. Use your navigation keys to scroll through the available

ringers. (To hear a ringer, press the left softkey “Listen.”)

4. Press Assign (left softkey).

48 Section 2B: Controlling Your Phone’s Settings

Page 67

Adjusting the Phone’s Volume Settings

You can adjust your phone’s volume settings to suit your needs and your environment.

To adjust your phone’s volume settings:

1. Press S > Settings > Sounds > Volume.

2. Select Ringer, Messaging, Alarm, or Key Beep, and then

follow the prompts to choose volume settings.

— or —

Select Advanced > Applications, Calendar, Connected Call, Power On or Speaker Phone, and then follow the prompts to choose volume settings.

3. Follow the prompts to choose a volume level and press

Done (left softkey).

Tip:

In standby mode, you can adjust the ringer volume by using the volume keys on the side of your phone.

To reset your volume setting to factory defaults, press S > Settings > Sounds > Volume > Reset Volumes.

Alert Notification

Your Ph one’s Settings

Your phone can alert you with an audible tone when you change service areas, once a minute during a voice call, when a call has been lost, when you connect to the network, or when you received a new messages.

To enable or disable alert sounds:

1. Press S > Settings > Sounds > Alerts.

2. Highlight Service, Minute Beep, Call Lost, Connect, or New

Message and press

3. Select On or Off and press S.

Section 2B: Controlling Your Phone’s Settings 49

Page 68

Key Tone Length

You can set the length of the sound you hear whenever you press a key.

To set your key tone length:

1. Press S > Settings > Sounds > Key Tone Length.

2. Select Short or Long, and press S.

Silence All

There may be times when you need to silence your phone entirely. The phone’s Silence All option allows you to mute all sounds without turning your phone off.

To activate Silence All:

䊳 With the phone open, press and hold the volume key

down in standby mode. (The screen will display “Silence All.”)

To deactivate Silence All:

䊳 With the phone open, press the volume key up

repeatedly to select a desired volume level.

50 Section 2B: Controlling Your Phone’s Settings

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Display Settings

Changing the Text Greeting

The text greeting can be up to 12 characters and is displayed on your phone’s screen in standby mode. You may choose to keep the phone’s default greeting, or you may enter your own custom greeting.

To display or change your greeting:

1. Press S > Settings > Display > Foregrounds > Greeting

Banner.

2. To change the greeting text, scroll to the greeting and

enter text using your keypad. (See “Entering Text” on page 42.)

3. Press Save (left softkey).

Tip:

If you don’t want to display a greeting banner, press and hold B to remove the text and then press Save (left softkey).

Setting Light Controls

You can determine whether, and for how long, to light the

Your Ph one’s Settings

screen backlight and turn on or off the keypad light sensor and status light.

Backlight

The Backlight Control setting lets you select for how long the display screen is backlit.

Section 2B: Controlling Your Phone’s Settings 51

Page 70

To change the backlight setting:

1. Press S > Settings > Display > Light Control

> Screen Backlight Control.

2. Select Always On, 10 sec, 30 sec, or 50 sec, and press S.

Note:

Setting long backlight durations affects the life of the battery.

Keypad Light Sensor

Your phone’s Keypad Light Sensor measures available light and determines if the keypad backlight needs to be turned on. If you turn Keypad Light Sensor on, the keypad is lit only when it is needed. If you turn Keypad Light Sensor off, the keypad stays lit whenever you are using your phone.

To set Keypad Light Sensor to measure ambient light:

1. Press S > Settings > Display > Light Control

> Keypad Light Sensor.

2. Select On or Off.

3. Press S.

Changing the Phone’s Menu Style

Your phone allows you to choose how the menu appears on your display screen.

To select the display screen’s menu style:

1. Press S > Settings

2. Select Grid Menu, List Menu, or Tab Menu, and then

press

52 Section 2B: Controlling Your Phone’s Settings

䡲 Grid Menu shows the main menu as icons only. 䡲 List Menu shows the main menu as a list of icons

and names.

Display > Menu Style.

Page 71

䡲 Tab M enu shows just the selected menu, with the

remaining icons displayed as tabs.

Use the left and right navigation keys to find the menu you want.

Changing the Clock Display

Choose whether you want your phone’s clock to be displayed in analog mode or digital mode.

To change the clock’s appearance on the standby screen:

1. Press S > Settings > Display > Foregrounds > Clock.

2. Select Analog or Digital, then press S. (Select Hide if you

do not want to display the clock.)

Your Ph one’s Settings

Section 2B: Controlling Your Phone’s Settings 53

Page 72

Changing Other Display Settings

Your MOTORAZR

V9m offers you many different ways to

customize your display screen.

To change additional display settings:

1. Press S > Settings > Display.

2. Select the display option you want to change. (See

below for a list of options.)

3. Follow the prompts to make your choice.

4. Press S to save your settings.

Screensaver

Themes

Allows you to choose the image on your standby screen.

Allows you to choose the look of screens throughout your phone

Foregrounds

Light control

Menu Style

Assign Keys

Time and Date

Incoming Calls

Controls aspects of how your phone’s display looks in standby mode.

Controls how dome-lighted parts of your phone behave.

Allows you to set your main menu to appear as a grid of icons, a list, or as tabs.

Allows you to assign a short cut to each part of the navigation key.

Determines how the display screen shows the time (12 or 24 hour) and the date formats.

Allows you to assign different images to calls with IDs and calls without IDs.

Note:

Some display settings, such as Screensaver, affect both the internal and external display screens

54 Section 2B: Controlling Your Phone’s Settings

Page 73

Location Settings

Your phone is equipped with a Location feature for use in connection with location-based services.

The Location feature allows the network to detect your position. Turning Location off will hide your location from everyone except 911.

Your Ph one’s Settings

Note:

Turning Location on allows the network to detect your position using GPS technology, making some applications and services easier to use. Turning Location off disables the GPS location function for all purposes except 911, but does not hide your general location based on the cell site serving your call. No application or service may use your location without your request or permission. GPS-enhanced 911 is not available in all areas.

To enable your phone’s Location feature:

1. Press S > Settings > Location

. (The Location disclaimer

will be displayed.)

2. Read the disclaimer and press S.

3. Select On or Off, and press S

When the Location feature is on, your phone’s display screen displays the icon. When Location is turned off, the icon

is displayed.

Section 2B: Controlling Your Phone’s Settings 55

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Messaging Settings

Staying connected to your friends and family has never been easier. With your phone’s advanced messaging capabilities, you can send and receive messages without placing a voice call. (See “Using SMS Text Messaging” on page 179, and “Using SMS Voice Messaging” on page 181 for more information.)

Your phone’s messaging settings make text messaging fast and easy by letting you decide how you would like to be notified of new messages and what callback number to include with your message. Your phone can automatically add a custom signature to each message. You can even create your own preset messages.

Setting Message Alerts

When new messages arrive, you can choose to have your phone notify you by playing an audible alert. You can choose different alerts for Text Messages, SMS Voice, and Picture Mail. See “Selecting Ringer Types for Messages” on page 48.

You can also set your phone to notify you of a new message by displaying an icon on your display screen. You can choose to be notified with a larger pop-up notification your display screen.

To set how your phone notifies you of an incoming message:

1. Press S > Messaging

> Settings

2. Highlight the Notification field.

3. Select Msg and Icon or Icon only and press S.

56 Section 2B: Controlling Your Phone’s Settings

Page 75

Auto-Signing for Text Messages

You can create a custom, 20-character signature and choose to have your phone automatically add it to the end of every text message that you send.

To add a signature to each sent message:

1. Press S > Messaging

> Settings > Text Messaging

2. Highlight the Add Signature field.

3. To add your current signature to each text message,

select On.

— or —

To view or change your current signature, select Change Signature. (If you select On, but there is no current signature, you will be prompted to create one.) In either case, enter the new signature you want to use, and press Save (left softkey).

Automatically Adding a Callback Number

You can choose to have your phone automatically add, to each text message, a number where you can be reached. This

Your Ph one’s Settings

can be your own phone number or another number.

To add a callback number to each sent message:

1. Press S > Messaging

> Settings > Text Messaging

2. Highlight the Callback Number field.

3. To have your phone number added to each text

message, select My Phone Number.

— or —

To have your phone add a different number, select Other, enter the new number, and press OK (left softkey).

Section 2B: Controlling Your Phone’s Settings 57

Page 76

Managing Preset Messages

Your phone is programmed with 15 preset messages to help make sending text messages faster and easier. These messages, such as “Let’s get lunch” and “Meet me at,” can be customized or deleted to suit your needs. You can even add your own preset messages to the list.

To edit or delete a preset message:

1. Press S

(The list of preset messages is displayed.)

Messaging

Text Messaging

> Preset Messages

2. To edit or delete a preset message, highlight it, and

press Options (right softkey).

3. Select Edit, use your keypad to edit the selected

message, and press Save (left softkey).

— or —

Select Select Multiple to select more than one message. — or —

Select Delete to erase the selected message.

To add a new preset message:

1. Press S

Messaging

Text Messaging

> Preset Messages

2. Press Options (right softkey).

3. Select Create New.

4. Use your keypad to enter your message and press

Save (left softkey).

58 Section 2B: Controlling Your Phone’s Settings

Page 77

SMS Voice Messages

You can customize the way you use SMS Voice messages. You can set your SMS Voice messages to always play in speakerphone mode. You can also set your phone to add a name to each SMS Voice message.

To set your SMS Voice messages to play in speakerphone:

1. Press S

Messaging

Settings

>Voice SMS

2. Highlight Speaker Phone and then press S.

3. Select On.

To assign a name to your SMS Voice messages:

1. Press S

Messaging

Settings

>Voice SMS

2. Highlight From Name and then press S.

3. Use your key pad to enter the name you want to attach

to your SMS Voice messages.

4. Press Save (left softkey).

Your Ph one’s Settings

Section 2B: Controlling Your Phone’s Settings 59

Page 78

Airplane Mode

Airplane Mode allows you to use many of your phone’s features, such as Games, Calendar, Voice Records, etc., when you are in an airplane or in any other area where making or receiving calls or data is prohibited. When your phone is in Airplane Mode, it cannot send or receive any calls or access online information.

To set your phone to Airplane Mode:

1. Press S > Settings

> Others >

Airplane Mode

2. Highlight On, Off, or On at Power Up, and then press S.

While in Airplane Mode, your phone’s standby screen displays and No Service.

Note:

Selecting On at Power Up enables Airplane Mode only the next time you power up. Afterwards, your phone will power up normally.

60 Section 2B: Controlling Your Phone’s Settings

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TTY Use With Sprint Service

A TTY (also known as a TDD or Text Telephone) is a telecommunications device that allows people who are deaf, hard of hearing, or who have speech or language disabilities, to communicate by telephone.

Your phone is compatible with select TTY devices. Please check with the manufacturer of your TTY device to ensure that it supports digital wireless transmission. Your phone and TTY device will connect via a special cable that plugs into your phone's headset jack. If this cable was not provided with your TTY device, contact your TTY device manufacturer to purchase the connector cable.

When establishing your Sprint service, please call Sprint

Your Ph one’s Settings

Customer Service via the state Telecommunications Relay Service (TRS) by first dialing state TRS with this number: 866-727-4889.

To turn TTY Mode on or off:

771N. Then provide the

1. Press S > Settings > Others > TTY.

2. Select Off, TTY, VCO, or HCO.

3. Read the disclaimer and then press Enable (left softkey).

(If you select Disable, press Disable (left softkey) after reading the disclaimer.)

Note:

In TTY Mode, your phone displays the TTY access icon.

If TTY mode is enabled, the audio quality of non-TTY devices connected to the headset jack may be impaired.

Section 2B: Controlling Your Phone’s Settings 61

Page 80

WARNING!

911 Emergency Calling

Sprint recommends that TTY users make emergency calls by other means, including Telecommunications Relay Services (TRS), analog cellular, and landline communications. Wireless TTY calls to 911 may be corrupted when received by public safety answering points (PSAPs), rendering some communications unintelligible. The problem encountered appears related to TTY equipment or software used by PSAPs. This matter has been brought to the attention of the FCC, and the wireless industry and the PSAP community are currently working to resolve this.

62 Section 2B: Controlling Your Phone’s Settings

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Phone Setup Options

Shortcuts

Your phone offers you the option of assigning shortcuts to your favorite or often-used functions. Pressing the navigation key up, down, left, or right in standby mode launches your personally designated shortcuts.

To assign your shortcuts:

1. Press S > Settings > Display > Assign Keys.

2. Select the navigation key direction and press S.

3. Select the desired shortcut and press S

Tip:

You can choose to show or hide the navigation keys on your screen. Go to S > Settings > Display > Foregrounds > Navigation

Key Display

If you choose to hide the shortcuts, you can still use them by pressing the appropriate navigation key.

and select Hide or Show.

Call Answer Mode

You can determine how to answer incoming calls on your

Your Ph one’s Settings

phone.

To set call answer mode:

1. Press S > Settings

2. To select an option, highlight it and press S

䡲 Open allows an incoming call to be answered by

opening the phone when it is closed.

䡲 Any Key allows an incoming call to be answered by

pressing any key.

䡲 [TALK] Key allows an incoming call to be answered

only by pressing

Section 2B: Controlling Your Phone’s Settings 63

Others > Call Setup > Answer Options.

Page 82

Calling Options

You can set up your phone to make dialing numbers quick and easy.

To set special options to make dialing easier:

1. Press S > Settings

Others > Call Setup.

2. Select the calling option you want to use. (See below for

a list of options.)

3. Follow the prompts to make your choice.

4. Press S to save your settings.

Abbreviated Dial

Answer Options

Auto Answer

Allows you to dial numbers sharing the same beginning digits by dialing only the last four. Enter the first five or six digits (for example, area code and prefix) you want to prepend when using Abbreviated Dialing.

Allows you to select [TALK] Key, Any Key, or Open to answer the phone.

Automatically picks up incoming calls when connected to an optional hands-free car kit. (Auto-Answer picks up calls even if you are not present.)

Auto Redial

Speed Dial

64 Section 2B: Controlling Your Phone’s Settings

Redials a number if a call did not connect as a result of network difficulties.

Allows you to dial entries using fewer key presses.

Page 83

Display Language

You can choose to display your phone’s menus in English or in Spanish.

To assign a language for the phone’s display:

1. Press S > Settings > Others > Language.

2. Select English or Español and press S.

Voice Guide

You can enable your phone to read aloud the main menu, your Settings submenu, your Contacts entries, and the digits you are entering.

To set your Voice Guide options:

1. Press S > Settings > Others > Voice Guide.

Your Ph one’s Settings

2. Select On, Off, or Custom.

3. If you selected Custom in step 2, highlight the field you

wish to set and select On.

䡲 Main Menu — Your phone reads aloud items on the

main menu as you scroll through them.

䡲 Settings — Your phone reads aloud items on the

Settings submenus as you scroll through them.

䡲 Contacts — Your phone reads aloud the names of your

entries as you scroll through them.

䡲 Digits — Your phone reads back each digit after you

enter it.

Section 2B: Controlling Your Phone’s Settings 65

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Section 2C

Setting Your Phone’s Security

In This Section

⽧ Accessing the Security Menu

⽧ Using Your Phone’s Lock Feature

⽧ Using Special Numbers

⽧ Limiting Use of Your Phone

⽧ Erasing Data

⽧ Resetting Phone Settings

⽧ Security Features for Sprint Power Vision

By using the security settings on your phone, you receive peace of mind without sacrificing flexibility. This section will familiarize

you with your phone’s security settings. With several options available, you can customize your phone to meet your personal needs.

66 Section 2C: Setting Your Phone’s Security

Page 85

Accessing the Security Menu

All of your phone’s security settings are available through the Security menu. You must enter your lock code to view the Security menu.

To access the Security menu:

Phone Security

1. Press S > Settings

Security

2. Enter your lock code to display the Security menu.

Tip:

If you can't recall your lock code, try using the last four digits of your wireless phone number. If this doesn't work, call Sprint Customer Service at 1-888-211-4727.

Using Your Phone’s Lock Feature

Locking Your Phone

When your phone is locked, you can only receive incoming calls or make calls to 911, Sprint Customer Service, or special numbers. (See “Using Special Numbers” on page 69.)

To lock your phone:

1. Press S > Settings > Security

2. Enter your lock code to display the Security menu.

3. Select Lock Phone.

4. Highlight Lock Now and press S. (To set your phone

lock the next time it is turned on, select

Lock on Power Up specified amount of time, select After 5 minutes, After 15 minutes, or After 60 minutes.)

. To set your phone to lock after a

Section 2C: Setting Your Phone’s Security 67

Page 86

Unlocking Your Phone

To unlock your phone:

1. From standby mode, press Unlock (left softkey).

2. Enter your lock code.

Changing the Lock Code

To change your lock code:

1. Press S > Settings > Security.

2. Enter your lock code. (The Security menu is displayed.)

3. Select Lock Code, and then enter and re-enter your new

lock code.

Calling in Lock Mode

You can place calls to 911, Sprint Customer Service, and to your special numbers when in lock mode. (For information on special numbers, see page 69.)

To place an outgoing call in lock mode:

䊳 To call an emergency number, special number, or

Sprint Customer Service, enter the phone number and press

KeyGuard

Your phone’s KeyGuard feature protects against activating the side keys and the Touch-Sensitive Buttons accidentally when your phone is closed. When you turn on KeyGuard, your phone requires you to press and hold the Smart key and the Camera key before you can start using your phone with the flip closed. You can determine whether your phone activates KeyGuard or not, and how long the phone waits after you last use your phone before activating KeyGuard.

68 Section 2C: Setting Your Phone’s Security

Page 87

To enable or disable KeyGuard:

1. Press S > Settings > KeyGuard > Auto KeyGuard.

2. Press S and then select Now, 10 sec, 30 sec, 50 sec, or

Off.

You can also activate the KeyGuard feature immediately, pressing and holding the Smart key and the Camera key.

Using Special Numbers

Special numbers are important numbers that you have designated as being “always available.” You can call and receive calls from special numbers even if your phone is locked.

Phone Security

You can save up to three special numbers. These numbers are stored separately from your Contacts entries, and the same numbers may appear in both your Contacts and your Special Numbers.

To add or change a special number:

1. Press S > Settings > Security

Enter your lock code. (The Security menu is displayed.)

3. Select Special Numbers.

4. Select Special Number 1, Special Number 2, or Special

Number 3.

5. Enter the number and press Save (left softkey)

Note:

You cannot assign speed dial numbers to special numbers.

Section 2C: Setting Your Phone’s Security 69

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Limiting Use of Your Phone

Limiting use of your phone protects specific parts of your phone from unauthorized use. You determine what is off-limits to other users.

For example, you can set limitations before you loan your phone to someone, then remove the limitations when you get your phone back.

You can limit access to Contacts, Sprint Power Vision Services, and Pictures & Video. You can also restrict incoming and outgoing phone calls.

Limiting Access to Contacts

To limit access to your Contacts:

1. Press S > Settings > Security

2. Enter your lock code. (The Security menu is displayed.)

3. Select Limit Use >Contacts.

4. Choose one of the following options and press S:

䡲 Unlock clears all limitations. 䡲 Lock asks users to enter your lock code whenever

they select Contacts.

䡲 View Only lets users view your Contacts, but asks

them to enter your lock code before they edit them.

Limiting Data Access

To limit access to your Data:

1. Press S > Settings > Security

2. Enter your lock code. (The Security menu is displayed.)

3. Select Limit Use >DataServices.

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4. Choose one of the following options and press S:

䡲 Unlock clears all limitations. 䡲 Lock asks users to enter your lock code whenever

they try to access any of your data.

Limiting Access to Pictures & Videos

To limit access to your pictures and videos:

Phone Security

1. Press S > Settings > Security

2. Enter your lock code. (The Security menu is displayed.)

3. Select Limit Use > Pictures.

4. Choose one of the following options and press S:

䡲 Unlock clears all limitations. 䡲 Lock asks users to enter your lock code whenever

they select Pictures.

Limiting Outgoing Calls

To limit outgoing calls:

1. Press S > Settings > Security

2. Enter your lock code. (The Security menu is displayed.)

3. Select Limit Use > Restrict Outgoing Calls.

4. Choose one of the following options and press S:

䡲 All stops all outgoing calls. 䡲 None allows all calls. 䡲 Except Contacts allows outgoing calls only to

Contacts entries.

Section 2C: Setting Your Phone’s Security 71

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Limiting Incoming Calls

To limit incoming calls:

1. Press S > Settings > Security

2. Enter your lock code. (The Security menu is displayed.)

3. Select Limit Use > Restrict Incoming Calls.

4. Choose one of the following options and press S:

䡲 All stops all incoming calls. 䡲 None allows all calls. 䡲 Except Contacts allows incoming calls only to

Contacts entries.

Erasing Data

You can use your phone’s Security menu to erase all entries in your Contacts or all other personal data.

To erase all downloads or Contacts entries:

1. Press S > Settings > Security.

2. Enter your lock code. (The Security menu is displayed.)

3. Select Manage Applications.

4. Choose one of the following options and press S:

䡲 Contacts 䡲 My Content 䡲 Voice Records 䡲 Pictures 䡲 Messages

5. If you are sure wish to erase all of your data in the

selected category, press Ye s (left softkey).

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Resetting Phone Settings

You can reset individual categories of phone settings or reset the entire phone to its factory defaults.

To reset your settings:

1. Press S > Settings > Security.

2. Enter your lock code. (The Security menu is displayed.)

Phone Security

3. Select Reset Settings

4. Choose one of the following options and press S:

䡲 Browser to erase all of your browsing history. 䡲 Favorites to erase all saved favorites. 䡲 Personal Dictionary to erase all entries from your

personal dictionary.

䡲 Picture Mail to erase your Picture Mail “Send To” list. 䡲 All Settings to erase all browser, favorites, personal

dictionary, and Picture Mail settings at once.

䡲 Phone Reset to erase all settings and all data

(contacts, content, voice records, pictures, video, and messages) from the phone.

5. Read the disclaimer and press Yes (left softkey).

Section 2C: Setting Your Phone’s Security 73

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Security Features for Sprint Power Vision

Enabling and Disabling Sprint Power Vision Services

You can disable Sprint Power Vision services without turning off your phone. Doing so prevents access to Sprint Power Vision services, including Web and messaging, and avoids any charges associated with these services. However, you can still place or receive phone calls, check voicemail, and use other voice services. You can enable Sprint Power Vision services again at any time.

To enable or disable Sprint Power Vision services:

䊳 Press S > Settings > Data Services > Data Services > On or

Off.

Net Guard

The Net Guard option prompts you each time you connect to Sprint Power Vision. When you access the browser, a screen is displayed with two choices:

䢇 Connect to Sprint Power Vision once. (You will be

prompted again the next time you sign in.)

䢇 Always Auto-Connect to Sprint Power Vision from now on

without being prompted.

You can change your Net Guard settings at any time.

To change your Net Guard settings:

䊳 Press S > Settings > Data Services > Net Guard > On or Off.

Update Vision Profile

Your Vision Profile manages your user name and login information and allows you to connect to Sprint Power Vision services. It may be necessary to update your profile to maintain peak efficiency.

74 Section 2C: Setting Your Phone’s Security

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To update your profile:

䊳 Press S > Settings > Data Services > Data Services Profile.

Your phone will connect to the browser and update your Vision Profile. When the update is finished, the phone returns to standby mode.

Phone Security

Section 2C: Setting Your Phone’s Security 75

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Section 2D

Controlling Your Roaming Experience

In This Section

⽧ Understanding Roaming

⽧ Setting Your Phone’s Roam Mode

⽧ Alerting Yourself to Roaming

⽧ Using Data Roam Guard

Roaming is the ability to make or receive phone calls when you’re

off the Sprint National Network. Your new MOTORAZR

V9m by Motorola works anywhere on the Sprint National Network and allows you to roam on other networks where we’ve implemented roaming agreements with other carriers.

This section explains how roaming works as well as special features that let you manage your roaming experience.

76 Section 2D: Controlling Your Roaming Experience

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Understanding Roaming

Recognizing the Roaming Icon on the Display Screen

Your phone’s display screen always lets you know when you’re off the Sprint National Network. Any time you are roaming, the phone displays the roaming icon ( ).

Tip:

Note:

Remember, when you are using your phone off the Sprint National Network, always dial numbers using 11 digits (1 + area code + number).

Unless your service plan includes roaming, you will pay a higher per-minute rate for roaming calls.

Roaming on Other Digital Networks

When you’re roaming on digital networks, your call quality and security will be similar to the quality you receive when making calls on the Sprint National Network. However, you may not be able to access certain features, such as the browser or Messaging.

Note:

If you’re on a call when you leave the Sprint National Network, your call is dropped. If your call is dropped in an area where you think Sprint service is available, turn your phone off and on again to reconnect to the network.

Roaming

Section 2D: Controlling Your Roaming Experience 77

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Checking for Voicemail Messages While Roaming

When you are roaming off the Sprint National Network, you may not receive on-phone notification of new voicemail messages. Callers can still leave messages, but you will need to periodically check your voicemail for new messages if you are in a roaming service area for an extended period of time.

To check your voicemail while roaming:

1. Dial 1 + area code + your phone number.

2. When you hear your voicemail greeting, press

3. Enter your passcode at the prompt and follow the voice

prompts.

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Setting Your Phone’s Roam Mode

Your phone allows you to control your roaming capabilities. By using the Roaming menu option, you can determine which signals your phone accepts.

Set Mode

Choose from three different settings to control your roaming experience.

To set your phone’s roam mode:

1. Press

> Settings > Roaming > Set Mode.

2. To select an option, highlight it and press

䡲 Sprint Only allows you to access the Nationwide

Sprint PCS Network only and prevents roaming on other networks.

䡲 Automatic seeks Sprint service. When Sprint service

is unavailable, the phone searches for an alternate system.

䡲 Roaming Only forces the phone to seek a roaming

system. The previous setting (Sprint Only or Automatic) is restored the next time the phone is turned on.

Roaming

Section 2D: Controlling Your Roaming Experience 79

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Alerting Yourself to Roaming

Your phone has three ways of alerting you when you are roaming off the Sprint National Network: the on screen roaming icon, a special ringer you can set for calls you receive when roaming, and Call Guard.

Using the Roam Ringer

The Roam Ringer feature allows you to set your phone to use of a distinct ringer when you receive calls while roaming off the Sprint National Network.

To set the Roam Ringer:

1. Press

> Settings > Sounds > Ringer Type > Roam Ringer.

2. Select an option and press S.

䡲 Distinct to assign a distinct ringer for incoming

roaming calls.

䡲 Normal to use the default ringer for all incoming

calls.

Using Call Guard

Call Guard makes it easy to manage your roaming charges by requiring an extra step before you can place or answer a roaming call. (This additional step is not required when you make or receive calls while on the Sprint National Network.)

To turn Call Guard on or off:

1. Press

> Settings > Roaming > Call Guard.

2. Select On or Off and press

Note:

80 Section 2D: Controlling Your Roaming Experience

Speed dialing is not available when you are roaming with Call Guard enabled.

Page 99

If the Call Guard feature is set to On, you need to take extra steps to make and receive roaming calls.

To place roaming calls with Call Guard on:

1. From standby mode, dial 1 + area code + the seven-digit

number and press informing you that you're making a roam call.)

. (A message is displayed,

2. Press Ye s (left softkey) to place the call.

To answer incoming roaming calls with Call Guard on:

1. Press

roaming charges apply.)

. (A message is displayed, notifying you that

2. Press Ye s (left softkey) to answer the call.

Using Data Roam Guard

Data Roam Guard makes it easy to manage roaming charges incurred when accessing the Web through data services. Whenever you are outside the Sprint National Network, Data

Roaming

Roam Guard alerts you to this and asks you whether you want to continue using the Web. (This additional step is not required when you connect to the Web while on the network.)

To turn Data Roam Guard on or off:

1. Press

2. Select Always Ask or Never Ask and press

> Settings > Roaming > Data Roam Guard.

Section 2D: Controlling Your Roaming Experience 81

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Managing Call History

In This Section

⽧ Viewing Call History

⽧ Call History Options

⽧ Erasing Call History

Section 2E

The Call History keeps track of incoming calls, outgoing calls, and missed calls. This section guides you through accessing and

making the most of your Call History.

82 Section 2E: Managing Call History

Motorola RAZR V9M - MOTORAZR2 V9m Cell Phone, MOTORAZR V9m, Sprint MOTORAZR2 V9m User Manual

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