Motorola razr (2020) User Guide

User Guide

Check it out Get Started

First look Put in a physical SIM card eSIM Keep the box Accessories case Power on Sign in Connect to Wi-Fi Explore by touch Improve battery life Care for your phone Clean your phone

Learn the basics

Quick View external display basics Main home screen basics Search Notiﬁcations App notiﬁcations Status icons Volume Do not disturb Lock screen Quick settings Speak Picture-in-Picture

Customize your phone

Redecorate your home screen Choose apps & widgets Customize sounds & appearance Discover Moto Digital wellbeing

Apps

Phone Messages Chrome™ Camera Photos Duo Moto

Calendar

More apps

Google Play Contacts Maps Drive Music, movies, TV & YouTube Clock

Connect, share & sync

Connect with Wi-Fi Connect with Bluetooth wireless Share ﬁles with your computer Share your data connection Connect with NFC Print Sync to the cloud Airplane mode Mobile network

Protect your phone

Screen lock Screen pinning Your privacy App safety Data usage

Troubleshoot your phone

Restart or remove an app Restart your phone Check for software update Reset Stolen phone

Accessibility

Create a shortcut Make your phone speak Speak to your phone Change your phone’s display Change your phone’s sounds

Get more help

Where is my legal, safety, & regulatory information? Service & repairs Copyright & trademarks

Check it out

When you’re up and running, explore what your phone can do.

Topic Location

Learn all about the unique features of your new folding phone.

Find these fast: Wi-Fi, airplane mode, ﬂashlight, and more.

Choose new wallpaper, set ringtones, and add widgets.

Experience crisp, clear photos, movies, and videos.

Customize your phone to match the way you use it.

Browse, shop, and download apps.

Keep your info safe. Set up your password and more.

Ask questions, get answers.

Share your Internet connection.

Navigate using gestures.

Tip: View all of these topics on your phone, swipe up

Settings > Help. For FAQs, and other phone support, visit www.motorola.com/

tap

support.

To view the SAR and/or PD values for your phone, visit www.motorola.com/sar.

This product meets the applicable national or international RF exposure

guidance (SAR guideline) when used normally against your head or, when worn or carried, at a distance of 5 mm from the body. To meet RF exposure guidelines during body-worn operation, the device should be positioned at least this distance away from the body. The SAR guideline includes a considerable safety margin designed to assure the safety of all persons, regardless of age and health. To view additional information, visit www.motorola.com/rfhealth.

Before using your phone, please read the Legal information. Swipe up > About phone > Legal information.

Quick View external display

Quick settings

Customize your phone

Camera

Moto

Apps

Protect your phone

Speak

Wi-Fi hotspot

System navigation

from the home screen and

> Settings

Check it out

Get Started

Earpiece

First look

Let’s get started. We’ll guide you through startup and tell you a bit about your phone’s features.

Selﬁe Camera

» Sleep: To conserve battery power or prevent accidental touches, put the touchscreen

» Wake up: Press the Power button.

» Restart: Press and hold the Power button, then tap Restart.

Tip: To add security to your phone, see Protect your phone.

Volume buttons

Your volume buttons can help:

Power

Button

Volume Buttons

» Ringer volume: Press the buttons when your phone is ringing to silence it.

» Earpiece volume: Press the buttons during a call.

» Music/video volume: Press the buttons during a song or video.

Tip: For more on volume control, see Volume.

Quick View external display

You can do important tasks without even opening your phone using the Quick View external display.

Fingerprint

Sensor

(on back)

Quick

View

External

Display

To learn how to navigate the Quick View external display, see Quick View external

Camera

Microphone

Phone hardware buttons: top right are Volume up and down keys, middle right is Power button. Bottom middle is charging port. Top right is headset jack. On screen, top left is front camera, top right is ﬂash. Navigation icons are along the bottom.

Microphone

SIM Tray

Flash

USB-C Charger/ Audio Port

Note: Certain apps and features may not be available in all countries. To use a headset with your phone, plug it into the USB-C charging/audio port. For a headset with a

3.5mm connector, use the included USB-C/3.5mm adapter.

Power button

Your Power button helps in a few ways.

» Power on/o: Press and hold the Power button, then tap Power o. When your

phone is o, press and hold the Power button to turn it on.

Get Started

display basics.

Tasks you start on the Quick View external display appear on the main screen when you open your phone, such as:

Topic Location

Notiﬁcations Read and interact with your

Messages and calls

Apps Find and open apps quickly.

Music and media

Camera Take selﬁes and more.

Navigation See turn-by-turn navigation.

to sleep by pressing the Power button.

notiﬁcations.

Take calls, including video calls, or send quick messages.

Control your music and media.

Notiﬁcations

Manage calls with the Quick View external display

Quick View external display basics

Play music and media on the Quick View external display

Take selﬁes (phone closed)

Maps

To turn on the Google Assistant so you can use voice commands, see The Google

Assistant™.

Put in a physical SIM card

Your phone supports using a physical SIM card.

Nano

SIM

Graphic shows removing the SIM tray using the SIM tool, inserting the SIM card into the tray, and pushing the tray back into the phone..

1 With the phone closed and facing down, insert the SIM tool into the tray hole to pop

out the tray.

Make sure you use the correct size SIM card and don’t cut the SIM card.

2 Insert the SIM card with the gold contacts down, then gently push the tray into the

slot.

Note: microSD or other storage card is not supported.

eSIM

A physical SIM is required for initial setup. Once the SIM is activated, you may contact your service provider to verify whether eSIM is supported.

Note: For faster speeds with 5G, a 5G service plan and 5G network coverage are required. Available only in select areas. Device not compatible with all 5G networks. Coverage/compatibility may be expanded to additional areas in the future. Contact your service provider for details.

Keep the box

Your box is not only a stand for your phone, it can also amplify the sound.

Graphic shows placing the phone open and upright in the box, using it as a stand, while sound waves come out from the rows of small holes at the bottom of the box.

Accessories case

You can also use the convenient folding case to carry your charger, cord, and ear buds.

Graphic shows the accessories carrying case in which you can carry your earbuds and charging cords.

Get Started

Power on

Press and hold the Power button, then follow the prompts to get started.

Note: For the best charging experience, use the Motorola charger included with your phone. Use of other chargers is not recommended.

Explore by touch

Find your way around:

» Tap: Choose an icon or option.

» Touch and hold: See more options.

» Drag: Move items on the home screen.

» Swipe: Scroll through lists or between screens.

Press and hold the

Power button until the

screen lights up.

» Pinch or double-tap: Zoom in and out on websites, photos, and maps.

» Twist: Twist a map with two ﬁngers to rotate it, and pull two ﬁngers down to tilt it.

» Menus: When you see , , or , you can tap it to open options for the current

» Close Keyboard: To close a keyboard, tap .

System navigation

Battery in and power on graphic. Put the battery back in top down ﬁrst and snap the cover on. After you charge the phone, press and hold the Power button until the screen lights up.

If you use Gmail™, you already have a Google™ account—if not, you can create an account during setup. Signing into your Google account lets you access, sync, and backup your stu. You can see your Google apps, contacts, calendar, photos, and more.

Navigate using either gestures or buttons on the screen.

Navigation bar

Find it: Swipe up > Settings > System > Gestures > System navigation > Gesture navigation

Tips

» To add, edit, or delete accounts, swipe up > Settings > Accounts.

» To set up email accounts, see Gmail.

» For help with your Google account, visit www.google.com/accounts.

Connect to Wi-Fi

For convenient Internet access and to conserve mobile data use, swipe the status bar down. Press and hold

with Wi-Fi.

Note: This phone supports apps and services that may use a lot of data, so make sure

your data plan meets your needs. Contact your service provider for details.

Get Started

to choose a Wi-Fi network. For full instructions, see Connect

For Home screen,

Navigation bar. To go to the home screen, swipe up from the bottom of the screen. To see your recent apps, swipe up from the bottom and hold. To go back a screen, swipe toward the middle from the left or right edge.

screen.

swipe up.

For recent apps,

swipe up and hold.

To go back, swipe

toward the middle.

To switch apps,

swipe left or right at

the bottom.

For Google

Assistant, swipe

up diagonally.

» Go to the home screen: Swipe up from the bottom of the screen (on either the Quick

View external display or the main screen).

» See recent apps: Swipe up from the bottom of the screen and hold. Tap an app to

reopen it. Tap the app icon to see app info or split the screen.

» Go back a screen: Swipe toward the middle of the screen from the left or right edge

(on either the Quick View external display or the main screen).

» Switch between apps: Swipe left or right across the bottom of the screen.

» Launch the Google Assistant: Swipe up diagonally from the bottom corner of the

screen to launch the Google Assistant. Learn more about The Google Assistant™.

Navigation buttons

Find it: Swipe up > Settings > System > Gestures > System navigation > 3-button navigation

» Back: Tap Back to go to the previous screen.

» Home: Tap Home to return to the home screen.

» Recents: Tap Recents to see your recent apps (or browser tabs), and tap an app

to reopen it. To remove an app from the recent list, swipe it up. To scroll the list, swipe right or left.

Tip: In Recents, tap the icon at the top of the screen, then tap apps will work in split screen. To close the split screen, drag the dividing line to the bottom of the screen.

» Google Assistant: Touch and hold Home to launch the Google Assistant. Learn

more about The Google Assistant™.

Split screen. Not all

Improve battery life

Your phone processes tons of information. Depending on what apps are in use, your phone may use a lot of power.

When your phone is stationary, not charging, or not in use for a period of time, unnecessary background processes are shut down to optimize battery life.

» To see what’s using up battery power, swipe up > Settings > Battery > USAGE

DETAILS.

» To help improve battery life, swipe up > Settings > Battery > Battery Saver,

Get Started

» To limit battery use for apps that you don’t use often, swipe up > Settings >

Tip: To quickly open Settings, swipe down twice on the status bar and tap

Battery Tips

To save even more battery life between charges, you could reduce:

» Widgets that stream information to your home screen, like news or weather.

» Unused accounts: Swipe up > Settings > Accounts.

» Recording or streaming videos or music.

Care for your phone

Your phone requires a little care for best performance.

To protect the hinge:

» Don’t open the phone farther than the hinge allows.

» Don’t store credit cards, cash, or other items in between the display of your closed

To protect the internal display (ﬂexible screen):

» Never insert anything into or try to lift the edges of the display.

» Never use a screen protector. To protect the internal display, close your phone when

» Don’t use a stylus or any sharp object on the display. Don’t tap or press the display

» Close the phone before putting it in your pocket or purse. Make sure there are no

Other tips:

» Don’t submerge your phone in water or other liquids. When you’re near water,

» Your phone has a water-repellant nanocoating that can resist water spills and rain. If

and turn it on.

Battery > Adaptive Battery, and turn it on.

phone.

not in use.

with sharp objects such as ﬁngernails or a pen.

objects or debris on the screen before you ﬂip it closed.

consider using a Bluetooth speaker to listen to music from your phone while keeping it safe. For more, see Connect with Bluetooth wireless.

it gets wet, just wipe it with a dry cloth.

» Hold your phone ﬁrmly when using gestures to open the camera or to turn the

ﬂashlight on/o. For more, see Moto Actions.

» Don’t leave your phone in a hot car on a sunny day. If you do accidentally do this, let

your phone cool o before powering up.

Learn the basics

Quick View external display basics

Use the Quick View external display to see notiﬁcations, take selﬁes, control your music, and more, all without ever opening your phone.

» Unlike glass displays, your phone’s display is not rigid and is designed to fold. It’s

normal to see slight waviness where the display folds. You also may feel unevenness under the fold area. This is normal and will not eect the use of the touch screen.

» When opening and closing your phone, you may notice sounds due to the motion of

the hinge and display. This is normal.

Clean your phone

To disinfect your phone:

» Use wipes or cloths moistened with isopropyl alcohol with a concentration of 70%

(speciﬁc for electro-electronic products).

» It is recommended that you turn your phone o to clean it.

» Avoid moisture in the phone’s openings, including the charging port, headset jack,

microphones, and speakers.

» Do not immerse the phone in cleaning agents, and do not use cleaning materials that

contain bleach or abrasive agents.

» Do not use sprays directly on the screen.

Access apps. Swipe

left again for contacts.

Press and hold

notiﬁcations. Swipe up

External home screen. Swipe down for notiﬁcations and settings. Swipe up on an icon along the bottom of the screen to open that app, including messages and music, depending on if you are playing music when you close your phone. Swipe left and right to switch between open apps or to scroll through messages if you are in the message app.

Tips

» Unlock: Swipe up from the bottom of the external display, or touch the ﬁngerprint

sensor.

» Access Quick Settings: Swipe down from the top of the screen for quick access to

a few of the most commonly used apps, such as Wi-Fi, Bluetooth, brightness, and other settings.

» See notiﬁcations: Touch and hold an icon. Then swipe up to view it. For details, see

Notiﬁcations.

» Open apps: Swipe left to see apps. Tap Manage apps to add or remove apps from

the Quick View display (does not remove the app from your phone).

» Check time and date: Gently nudge your phone to see the date and time on the

Quick View external display. To see date and time by waving your hand over your phone, tap

Display.

Note: There’s more about using the Quick View external display. See:

• Manage calls with the Quick View external display

• Play music and media on the Quick View external display

• Take selﬁes (phone closed)

Learn the basics

Access settings.

Open camera.

Tue Apr 3Tue A27°

to view.

Swipe left to close.

Unlock and view notiﬁcations.

Moto > > Moto Display > Peek Display. To learn more, see Moto

Main home screen basics

The main home screen is what you see when you turn on and open your phone. From here you can explore apps and more.

Note: Software updates may change the look of your home screen.

11:35

Swipe down for notiﬁcations and settings.

page. You can add multiple pages. To see other pages of shortcuts and widgets (if available), swipe the home screen left.

» Settings: To quickly open common settings, swipe the status bar down. To open

more settings, swipe the status bar down again and tap

» Customization: To personalize your home screen, see Customize your phone.

Help & more

Learn even more about your phone and get support.

Find it: Swipe up

Tue Apr 3Tue A27°

Tip: Some apps have their own help that’s speciﬁc to their features. Just tap the menu inside the app for details.

On the home screen, tap the Google Search box for a text search or tap to search by voice.

When you type, suggestions appear below the search ﬁeld:

» To search for a suggestion, tap it.

» To search for text in the search ﬁeld, tap on the keyboard.

Tip: To close the keyboard, tap .

Note: For more on voice search, see Speak.

Notiﬁcations

Notiﬁcations appear on the Quick View external display and on the main screen when you open your phone.

» Quick View external display: Touch and hold an icon. Then swipe up to view the

notiﬁcation. (You can swipe down to close the notiﬁcation or tap

» Main screen: If you open your phone, on the top left of the main screen, icons notify

you about new messages or events. If you don’t know what an icon means, swipe the status bar down for details.

Tip: Getting too many notiﬁcations? Touch and hold a notiﬁcation to see which app is

Play StoreDuo Moto PhotosGoogle

Search by typing, or tap the microphone and say a command.

Swipe up to see all your apps.

Say “Hey Google”

Home screen. At the top, tap the Google bar to type search options or tap the right hand microphone icon to speak a search. Icons at the top show notiﬁcations and phone status icons. Swipe up from center bottom to get to your apps. App icons along the bottom are commonly used apps: phone, message, Google Chrome, Gallery, and camera.

Tips

» Open app list: Swipe up to see all your apps.

Tip: To access commonly used apps with your phone closed, swipe left on the Quick

View external display.

» Return home: To return to the home screen from any location, swipe up from the

navigation bar.

» Pages: To add a page, drag an app to the right side of the screen until you see a new

Learn the basics

> Settings > Help

to dismiss it.)

sending them to you. Then you can turn them o.

WIRELESS

e the ringer or set phone

Tue, Apr 3

Security & Privacy · now

Safely 24/7 threat protection is ON

We’re watching out for viruses and other threats.

Settings

Tap here to conﬁrm or update emergency location info..

Battery Tracer · 100% · 28°C· now

Manage

Google · 27°

Notiﬁcations screen. Swipe down from the top of the home screen down to view notiﬁcations.

Clear all

Swipe down to see your notiﬁcations.

Tap a notiﬁcation to open it, or choose an option, such as

REPLY.

Tip: Swipe left or right to

remove a notiﬁcation. Some notiﬁcations show more options when you slide them halfway.

area where you are, and you won’t receive alerts if you’re outside of the U.S.

For more, visit www.ctia.org and search “wireless emergency alerts.”

Status icons

Icons at the top right of the screen tell you about phone status:

Status Icons

/ Bluetooth on/connected

Tip: To quickly change common settings, swipe the status bar down. For more, see

Quick settings.

App notiﬁcations

You may see a notiﬁcation dot on an app. This app notiﬁcation, or badge,

Volume

Press the side volume buttons up or down to select a ringer volume and see other controls.

tells you the app has an update or an announcement, such as a new email or a missed call. Press and hold the app for more information, options, or app shortcuts.

Wireless Emergency Alerts (U.S. & some countries)

Wireless Emergency Alerts, also known as CMAS or PLAN, is a U.S. national emergency alert system. Emergency alerts can pop up to

EMERGENCY

LERTS

CAPABLE

tell you about a national or local crisis. After you close an alert, you can reopen it by swiping up

> Settings > Apps & notiﬁcations > Advanced > Wireless emergency

alerts.

Tip: Emergency alerts have a special sound and vibration that is two seconds long,

followed by one second, then another one second.

To choose which types of alerts you receive, swipe up notiﬁcations > Advanced > Wireless emergency alerts. The U.S. and local governments send these alerts through your service provider. So you will always receive alerts for the

Learn the basics

> Settings > Apps &

Volume screen. Press the Volume keys up or down to control the volume for Ring Notiﬁcation, Media, and Alarm sounds. On screen, change the volume using slide bars. Tap Live Caption to turn it on or o.

Live Caption detects speech on your phone and shows you captions. When a

Network strength Do not disturb

/ Wi-Fi in range/connected Alarm set

Data Saver on

Airplane mode / Battery charging/full

Mut to vibrate.

Slide the bar to increase/decrease volume.

Mute the media player.

Show all volume controls.

Turn on Live Caption.

caption shows, touch and hold the caption to move it. Double-tap the caption to

Main Lock Screen

Quick View External Display

expand it.

Do not disturb

To turn o some or all sounds, swipe the status bar down with two ﬁngers, and touch and hold

» See all exceptions: Select whether to hear alarms, media, or touch sounds.

» Restrict notiﬁcations: Set if you’d like to see notiﬁcations when Do not disturb mode

» Default duration: Set the duration Do not disturb mode is on.

» Schedules: Turn on Do not disturb at speciﬁc times during the day or night, or sync

Tip: Create an exception for repeat callers that allows a call to sound from the same person within a 15 minute period, tap Calls > Allow repeat callers.

Do not disturb. Select one of these options:

is on.

with your calendar.

Lock screen

Your touchscreen is on when you need it and o when you don’t.

Tue Apr 327°

11:35

Tue, April 3

Thanks for ﬁnding my

phone!

Add a lock screen message for anyone who ﬁnds your phone.

Swipe up to unlock.

Learn the basics

Lock screen showing access to voice control on the bottom left and camera on the bottom right. Swipe this screen up to unlock it.

» Screen o and on: Press the Power button to turn the screen o and on.

» Screen lock: To unlock the main lock screen, swipe up from the bottom of the screen.

To unlock the Quick View external display, swipe up. To apply security to the lock screen (recommended), see Screen lock.

» Notiﬁcations: Double tap a notiﬁcation in the main lock screen to open it. To open a

notiﬁcation on the Quick View external display, just open your phone.

Tip: To prevent notiﬁcations from appearing in the lock screen, swipe up

Settings > Apps & notiﬁcations > Notiﬁcations > On lock screen > Don’t show notiﬁcations at all.

» Lock screen message: To add a message to your main lock screen (the screen you

see when you open your phone), such as your name in case your phone gets lost, swipe up

> Settings > Display > Advanced > Lock screen display > Lock

screen message.

» Screen timeout: To change your timeout (screen locks automatically), swipe up >

Settings > Display > Advanced > Screen timeout.

Quick settings

For quick access to Wi-Fi, Bluetooth, Airplane mode, brightness, and other settings, swipe the status bar or lock screen down. Tap remove settings.

Set screen brightness.

Your networkData Usage Bluetooth

Flashlight Auto-rotate

Hotspot

Airplane mode Battery Saver Do Not Disturb

Quick Settings screen that shows options, such as Wi-Fi, Bluetooth, Airplane mode, Location and more. Customizable.

Turn Wi-Fi on/off.

Tap an icon to turn it on/off. Touch and hold to see more options.

See all phone settings.

Swipe down again for more settings. Tap an icon to toggle it on or o. Press and hold an icon to see more options. For even more settings, tap

If your phone is closed, swipe down on the external display to see your most used settings.

to rearrange your settings and add or

Speak

Google Voice™

Use Google voice commands to tell your phone what you want.

» Use voice to make a call: Tap on the home screen. Then say “Call” and then a

contact name or number. Or, say “Send text.”

Tip: If a contact has more than one number, you can say which number to call (for example, “Call Joe Black Mobile”).

» Search by voice: Tap on the home screen to search by voice.

Note: To wake up your phone by saying “Hey Google,” see The Google Assistant™.

Voice to text

On a keyboard, tap , then speak your message or search text. You can also speak punctuation.

The Google Assistant™

Note: This feature may not be available in all languages.

Meet your Google Assistant. Ask it questions. Tell it to do things. It’s your own personal Google, always ready to help.

Find it: On the home screen, tap

Note: You can also swipe up from the bottom left corner of your home screen, then say

a command.

And you can say “Hey Google” to start the Google Assistant. To turn this feature on, up

> Settings > Google > Account services > Search, Assistant & Voice > Voice >

Voice Match.

Learn the basics

Direct Share

In some apps, you can share something directly to a contact, app, or conversation.

SEND IN GOOGLE PHOTOS

Tap a contact to

KevinNew group

Anna Astrid

Create link

Save to DriveGmail Bluetooth

Google Direct Share screen. Tap a contact to share an item. Swipe up to get more options.

share information.

Swipe up for more share options.

Select the share option (usually by tapping ) within an app, then select a contact, choose an app, or type a name or number to ﬁnd a contact.

Picture-in-Picture

If you’re watching a video, on a video call, or using navigation, and you change screens, your video continues to play in a small window on your screen.

» Tap twice to return to it.

» Tap the to close it.

» Swipe up from the bottom of the screen to put the video in a small window.

» Drag the video around your screen.

Note: Not all apps support this feature.

11:35

August

WED

9 AM

10 AM

11 AM

12 PM

Weekly Project Meeting

1 PM

2 PM

3 PM

Start hangout with Alexis

4 PM

5 PM

Pick up snacks for the party

6 PM

7 PM

8 PM

10 PM

11 PM

Picture-in-Picture mode. Tap the video to open it on your screen.

Tap the video twice to return to it.

Learn the basics

+ 27 hidden pages

Motorola razr (2020) User Guide

Contents

Get Started

Learn the basics