Patent and Trademark Information................................................ 126
Index ......................................................................................127
iii
iv
nextel.com
Introduction
Welcome to N ext el
®
Thank you for choosing Nextel as your wireless communications
provider. Your i550plus phone enables you to enjoy c lear c onnections
through Nextel’s All Digital NationalNetwork. In addition, with Nextel
Worldwide
internationally in select cities using other iDEN
SM
Service you can use your i550plus phone to roam
®
networks.
This guide contains all the information you need to take full advantage
of your Nextel service and i550plus phone, including:
Quick Guide to i550plus Phone Functions—
Page 20
Enables experienced digital cellular phone and twoway radio users to get started right away!
Digital Cellular Calling—Digital Cellular Calling
Page 31
includes features such as Call Hold, Call
Forwarding, and Call Waiting.Find out more about
placing calls in this section.
International Roaming—Enables you to make
Page 34
phone calls, check Voice Mail, and more while
traveling in select cities internationally.
Additional Phone Services—IncludesCall
Page 43
Restrictions, Caller ID, and Nextel 411. Find out
more in this section.
Voice Mail—Takes messages 24 hours a day and
includes Message Forwarding, Automatic
Playback,and more. Read more about Voice Mailin
this section.
Page 47
1
Text and Numeric M essaging—Lets you receive
numeric messages and important, short m essages
right over the phone. Learn more about Messaging
in this section.
Page 66
Dial-Up Service—Dial-Up capability without
Page 70
landline access. Also see the NextelOnline Dial-UpService User’s Guide.
NextelDirect Connect®—An innovativefeaturefor
Page 71
communicating instantly with one or m ore coworkersat a fraction of the cost of cellular. Read
more about Nextel Direct Connect in this section.
Nextel Wireless Web—Stay connected to the
Page 79
critical information you need to make business
decisionsand get businessdone. Also see the Nextel
Wireless Web Us er’s Guide.
Programming—You can customize your i550plus
Page 83
phone and make it behave the way you want it to.
Learn how in this section.
Other Nextel Ad vantages—In a ddition to all of the previously
mentioned benefits,there’s more... Nextel features also include the
following:
• The guaranteed All-Digital Nextel National Network
• No roaming fees while traveling throughout the U.S.
• One-second call rounding after the first minute
• Flat-rate long distance pricing to anywhere in the continental
U.S.
• No landline connection charges
2
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Customer Care
NOTE: Are you an experienced digit al cellular phone and two-way
radio user? Turn to the Getting Started section beginning on
page 7. This section might be all you need to get started.
Customer Care
For domestic customer care issues including billing issues, general
service needs, or to order additional services, contact Nextel Customer
Care.
•Browsefor information on phones, coverage, rates and other
Nextel services. View and download user’s guides, try out our
interactive virtual product and service demos, find answers to
frequently a sked questions, order accessories, locate service and
repair centers, upgrade phone software, send a message, and more.
•For self-service on your Nextel account, click on My Account to
view your account, pay your bill, add phones to your account, reset
your Voice Mail password, add Wireless Web services, and more.
•For online assistance, click on Contact Us to send us an e-mail
request. Our representatives are committed t o assisting you. Every
effortwill be made to address your questions or concerns within 24
hours. Contact us to add Wireless Web and other services, change
rate plans, inquire on your bill and more.
Or, call us at 1-800-639-6111 or dial 611 from your Nextel phone.
To complement the i550plus phone and Nextel Worldwide Service,
Nextel has also launched International Roaming Customer Care
support. When traveling outside of the U.S. a nd Canada, call
+1 (201) 531-5202 for your Customer Care Service needs. This
Customer Care number will be toll-free from your Nextel handset both
domestically and internationally.
International and domestic coverage,rates and other information are
also available at nextel.com.
3
Ordering Information
Nextel Business NetworksSMallow you to communicate with
individualsoutside as well as inside your company. These Networks
link Nextel customers in similar industries or geographies. So, if you
need to reach a client, vendor, or contractor instantly, work smarter by
joining the Nextel Business Networks. Call 1-888-NEXTEL2 (1-888-
639-8352).
Various accessories are available for use with your i550plus phone,
including a Hands-Free Car Kit, Swivel Belt Clip, a nd CigaretteLighter
Adapter. To order accessories, or for a brochure of additional
accessories, call Nextel Nextday
SM
Accessories at 1-800-914-3240 or
contact your Nextel Authorized Representative.
Contact Nextel Customer Care to order any of the services discussed
in this guide, including Nextel Wireless Web, Direct Connect,
AdditionalPhone Services, Voice Mail, Nextel Mobile Messaging and
much more!
SM
For information on Direct Protect
Insurance protection for your
Nextel phone and more, c all 1-888-352-9182 or contact your Nextel
Authorized Representative.
Safety is the most important call you will ever make.
NOTE: For safety and legal reasons (in many countries), do not use
your phone while driving.
Check and follow the local laws regarding the use of mobile
phones while driving.
1. Get to know your wireless phone and its features such as speed dial
and redial. Carefully read your instruction manu al and learn to take
advantage of val uable features most phones offer, including automatic
nextel.com
4
Driving Safety Tips
redial and memory.Also, work to memorize the ph one keypad so you can
use the speed dial fun ction without t aking your attention off the road.
2. When available, use a hands free device. A num ber of hands free
wireless phone accessories are readily available today. Whether you
choose an installed mounted device for your wireless phone or a speaker
phone accessory, take advantage of these devices if available to you.
3. Position your wireless phone within easy reach. M ake sure you place
your wireless phone within easy reach and where you can grab it w ithout
taking your eyes from the road. If you get an incom in g call at an
inconvenient time, if possible, let your voice mail answ er it for you.
4. Suspend conversat ions during hazardous driving conditions orsituations. Let the person you are speaking with know you are driving; if
necessary, suspend the call in heavy traffic or hazardous w eather
conditions. Rain, sleet, snow and ice can be hazardous, but so is heavy
traffic. A s a driver, your first responsibility is t o pay attention to the road.
5. Do not take notes or look up phone numbers while driving . If you are
reading an address book or business card, or writing a “to do” list while
driving a car, you are n ot watching w here you are going. It's common
sense. Don't g et caught in a dangerous situation because yo u are reading
or writing and not paying attention to the road or nearby vehicles.
6. Dial sensibly andassess the traffic. If possible, placecalls when you are
not moving or before pulling into traffic. Try to plan your calls before
you begin your trip or attempt to coincide your calls with times you may
be stopped at a stop sign, red light or otherwise stationary. But if you
need to dial while driving, follow this simple tip — dial only a few
numbers, check the road and your mirrors, then cont inue.
7. Do not engage in stressful or em otional conversations that may bedistracting. Stressful or emotional conversations and driving do not mix
— they are distracting and even d angerous when you are behind the
wheel of a car. Make people you are t alking with aware you are driving
and if necessary, suspend conversations which have the p otential to divert
your attention from the road .
8. Use your wireless phone to call for help. Your wireless phone is one of
the greatest tools you can own to protect you rself and your family in
dangerous situations — with your phone at your side, help is only three
numbers away. Dial 9-1-1 or other local emergency number in the case of
fire, traffic accident, road hazard or m edical emergency. Remember, it is
a free call on your wireless phone.
5
9. Use your wireless phone to help others in emergencies. Your wireless
phone provides you a perfect opportunity to be a “Good Samaritan ” in
your community. If you see an auto accident, crime in progress or other
serious emergency where lives are in danger, call 9-1-1 or other local
emergency number, as you would want others to do f or you.
10. Callroadsideassistanceor a special wireless non-emergencyassistancenumber when necessary.Certain situations you encounter while driving
may require attention but are not urgentenough to merit a call for
emergency services. But you still can use your wirelessphone to lend a
hand. If you see a broken-down vehicle posing no serious hazard, a broken
traffic signal, a minor traffic accident where no one appears injured or a
vehicleyou know to be stolen, call roadside assistance or other specialnonemergency wireless numbers.
11. Use your phone's Internetcapabilities before youdrive.Wireless Internet services are not designedto be
used while driving.
6
nextel.com
Getting Started
In this section you will learn everything you need to begin using your
i550plus phone. This section also includes a Quick Guide portion so
experienced digital cellular phone and t wo-way radio users c an get
started right away.
About This Section
This section includes instructions for the following tasks:
i550plusPhone FeaturesPage 8
Batteries:Attaching, Detaching, and Cha rgingPage 9
Turning Your i550plus Phone On/OffPage 11
Enabling SecurityPage 11
Receiving Over-the-Air ProgrammingPage 12
Activating Your i550plus Phone
NOTE: Your phone must be activated beforeyou
can use it.
Your Nextel Phone StatusPage 13
Keypad LockPage 14
Display IconsPage 17
Modes and MenusPage 19
Quick Guide to Using i550plus Phone FunctionsPage 20
Page 12
7
i
550
plus
Phone Features
Nextel Direct
®
Connect
NOTE: The display backlight is activated by pressing any key or
button.
Batteries
Your i550plus phone comes with a NiMH-AA battery and charger.
After attaching the battery, you must charge it before you use it for the
first time. See “Charging the Battery” on page 95 to learn the
appropriate charging times for your phone’s battery. After the initial
charging, the battery can be charged more quickly.
8
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Batteries
Remove the battery from the protective case provided in the original
packaging. When the batteryis not attached to the phone, store it in this
case.
Attaching the Battery
1
Remove the battery cover located on
the back of the phone. Todo so, release
the lock at the bottom of the ba ttery
coverbypressinguponthelatch.
2
Remove the cover by sliding it away from the antenna.
3
Insert the battery with the “+” and “-” at the top. Install the battery bottom first, then press down on the battery to secure it.
4
Replace the battery cover and lock by pressing down on the
latch.
Detaching the Battery
1
If the phone is turned on, press f until the message Powering
Off displays.
2
Release the battery cover by pressing the battery cover latch
upward.
3
Remove the cover by sliding it away from the antenna and lift
the battery out of the phone.
9
Charging the Battery
NOTE: Before you use the battery for the first time, charge it for at
NOTE: The battery can be charged with the phone either turned on or
1
least ten hours. After the initial charging, the battery can be
charged more quickly.
off. For best results, charge it with the phone turned off.
Attach the charger to your phone’s Side Charging Jack.
See “i550plus Phone Features” on page 8 for jack location.
2
Plug the charger into an electrical outlet.
Battery Charging Status
The battery strength indicator icon, found on your phone’s display
screen, shows the charge amount remaining in the battery.
Charge
Strength
Icon
Flashes
Low
Battery
Icon
Displays
0-30%31-60%61-90%91-100%
Icon
Displays
Icon
Displays
Icon
Displays
Fully
Charged
A short, chirp-like sound indicates a low battery. The icon flashes when
you have 5 minutes of talk time remaining.
10
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Turning Your i550plus Phone On/Off
Turning Youri550
NOTE: Toregister for the first time on the Nextel National Network, you
must turn on your
plus
Phone On/Off
i
550
plus
phone in your local calling area.
Phone On
1
For optimal signal strength, extend the antenna.
2
Press and hold f.
As your phone connects to the Nextel National
Network, you will see a Welcome to Nextel
message and a connecting message. When
ab
Phone Ready
Nextel
10:25a 03/12
NameMail
Phone Ready appears on the display, you are
ready to use your i550plus phone!
Phone Off
1
Press and hold f until you see the message Powering Off.
2
Push in the antenna.
Enabling Security
The first time you power on your phone (or within 20 days of first
activation of your phone), you must enable security.
1
Turn your phone on.
2
Press m until you see Net Ready.
3
Pressounder “Ok.” A series of screens displays.
11
4
You will be prompted to enable s ecurity. Pressounder “Yes.” If
you subscribeto a Nextel Online
SM
ServicePlan, your home page
will display.
5
Press m to return to Phone, Private,orGroup mode.
Receiving Over-the- A ir Programm ing
If you have been set up to receive over-the-air programming (OARSS),
you will receive your Private ID and Talkgroup lists for Direct Connect
use, your Personal Telephone Number and t he Nextel Customer Care
number via a Net Mail message.
In order to receive your programming, you must have enabled security
(see “E nabling Security” on page 11). Within 24 hours of enabling
security,you will receive a Net Mail message containing your lists.
Follow the instructions to a ccept your phone programming:
1
You will receive a Net M ail alert with the message New Net
Mail – Receive Programming.
2
Pressounder “Now” or “View.”
3
You will be prompted to accept changes to your phone’slists.
Pressounder “OK.”
4
A confirmation screen displays. Pressounder “OK.”
5
Press m to return to Phone, Private,orGroup mode.
Activating Your i550plus Phone
Before using your i550plusphone, it must be activated.
•Before contacting Nextel Customer Care, read “Nextel Terms and
Conditions of Service” on page 102.
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nextel.com
Your Nextel Phone Status
•If you purchased your phone through a Nextel Direct Sales
Representative, a local Authorized Representative,or a N ational
Authorized Representative, your phone should already be active.
If your display reads No Service or doesn’t change to the Phone Ready
screen when you turn on your phone, and you know you are in a Nextel
coverage area, contact Nextel Customer Care. For details on Nextel
coverage areas, visit nextel.com.
Your Nextel Phone Status
Your i550plus phone has a Status Light indicator. The Status Light
shows you, at a glance, the status of your connection (see “i550plusPhone Features” on page 8).
Status Light
Indicator
Nextel Phone Status
Flashing RedSigning on to the network—Please Wait.
Solid R edNo service or out of coverage area. If you are in
a coverage area, keep your phone on and it will
attempt to connect e very two minutes. If you
cannot connect after 15 minutes or more,
contactNextel Customer Care.
Flashing
Green
In service/Ready to use.
NOTE:Nextel Direct Connect calls are not
availableoutside of your homemarket
area.
Solid GreenIn use.
13
Keypad Lock
The i550plus phone includes a Keypad Lock fe ature that enables you to
quickly lock the phone’skeypad to avoid inadvertentlypressing keys or
placing calls. It is highly recommended that you activate your Keypad
Lock while your phone is on but not in use to avoid inadvertent 911
emergency calls. Once Keypad Lock is activated, you can only perform
the following tasks:
NOTE: Emergency calls cannotbe placed while Keypad Lock is
•Turn your phone On/Off
•Unlock the keypad
•Receive incoming calls, messages and alerts.
NOTE: Before lockingyour phone’s keypad, you may want to read
Activating Keypad L ock
activated.
this entire section to learn how to respond to incoming calls,
messages, and alerts.
From the Phone Ready screen,
simultaneously press *and #.The
message Keypad Locked displays on your
ab
phone.
Keypad
Locked
NOTE: Whenever a key is pressed while in Keypad Lock mode, the
Keypad L ocked messagedisplays as a reminder.
nextel.com
14
Keypad Lock
Receiving Incoming Calls
When you receive an incoming phone call (see“Phone Mode” on
page 31), Keypad Lock will be temporarily disabled. You may perform
the following:
Press e to answer the call.
Or, pressounder “End” to send the call to Voice Mail.
When finished, Keypad Lock will automatically reactivate.
Receiving New Voice Mail
When you receive a new Voice Mail (see“New Message Indicators” on
page 49), Keypad Lock will be temporarily disabled. You may perform
the following:
When New Voice Mail Waitingdisplays,pressounder “Exit”
to return to Phone Ready.
Or, pressounder “Dial” to access Voice Ma il. Once you have
finished listening to your messages, press #to exit Voice Mail
andreturntoPhone Ready.
When finished, Keypad Lock will automatically reactivate.
NOTE: If you have disabled Voice Mail Notification, only g will
display. Youwill not receive the New Voice Mail Waiting
message.
15
Receiving New Mess age Mail
When you receive new Message Mail (see“Notification of New
Messages” on page 67), Keypad Lock will be temporarily disabled.
You may perform the following:
Pressounder “Later” to re turn to Phone Ready.
Or, pressounder “Now.” Pressounder “Read.”
Pressounder “Save” or “Erase.” Once you have finished,
pressounder “Exit” to return to Phone Ready.
When finished, Keypad Lock will automatically reactivate.
NOTE: If you have disabled Message Mail Notification, only
c will display. Youwill not receive theRead Now/Later
options.
Receiving New Net Mail
When you receive new Net Mail (see “Two-Way Messaging” in the
Nextel Wireless Web User’s Guide), Keypad Lock will be temporarily
disabled. You may perform the following:
Pressounder “Later” to re turn to Phone Ready.
Or, pressounder “Now.” Pressounder “View.”
Pressounder “OK” or “Reply.” Once you have finished,pressm to return to Phone Ready.
When finished, Keypad Lock will automatically reactivate.
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Receiving Nextel Direct®Connect Calls
Display Icons
When you receive an incoming Direct Connect call (see“Nextel Direct
Connect
applicable mode (Group or Private). Once the call is terminated, the
phone will return to Phone ReadyandKeypadLockwillautomatically
reactivate.
Deactivating Keypad Lock
®
” on page 71), the phone will automatically activatethe
Simultaneously press * and #.
Or, press * followed by #.
The message Keypad Unlocked displays.
ab
Keypad
Unlocked
Display Icons
After you turn on your phone, the following icons may appear on the
display:
Signal Strength Indicator: Shows the signal
a
b
strength. Six bars indicate the strongest signal. Calls
and messages cannot be sent or received when there
is no signal.
Battery Strength Indicator: Shows the remaining
charge in your battery.
g
Voice MailI ndicator: Indicates that you have
messages in your Voice Mail box. A flashing Voice
Mail icon indicates that you have new, unheard
messages.
17
c
New Me ssage Mail F lashing Indicator: Indicates
that you have new incoming messages.
s
p
[;:
d
Unread Message Mail Indicator: Indicates that you
have unread but saved messages.
CallForward Indicator: Indicates that incoming
phone calls have been forwarded.
Private/GroupSpeaker Indicator: Indicates that
the Private/Group speaker is off. Y ou will hear
Nextel Direct Connect calls through the earpiece.
MoreInformationIndicator: Indicates that there is
more text to read above and/or below t he current
screen.
Disk Icon: Indicates that you have subscribed to
Nextel Wireless Web services. Arrows indicate when
data is being transferred.
SecureData ConnectionI con: Indicates that your
data information is encrypted during transmission.
18
nextel.com
Modes and Menus
Modes and Menus
When you first turn on your phone, the display de faults to Phone mode.
However, your i550plus phone operates in four different modes. To
switch between modes, press m. The table below provides more
details about the four modes:
Mode
What the Display
Looks Like
Function
Phone ModeTo make digital
ab
Phone Ready
Nextel
10:25a 03/12
NameMail
cellular phone
calls.
Private ModeTo make private
ab
Prvt Ready
Bob Smith
10:25a 03/12
AlertName
two-wayradiocalls
usingNextelDirect
Connect.
Group ModeTo make group
ab
Group Ready
Talkgrp 1
10:25a 03/12
AlertMail
two-wayradiocalls
usingNextelDirect
Connect.
19
Mode
What the Display
Looks Like
Function
Net ModeTo access Nextel
ab
Net Ready
Nextel
10:25a 03/12
Ok
Mail
Wireless Web
services.
If the word Ready does not appear after the mode name in the display,
thatm ode is either unavailableor it hasnot been a ctivated. Once a mode
is activated, there are various menu options (within each mode) that
allow you to access different functions. To switch between menu
options follow the steps below:
1
Press n.
2
Pressounder the displayed menu option that you want to
select.
Quick Guide to i550plus Phone Functions
Now that you understand different modes, here’saquickwaytoget
started using them. This Quick Guide highlights some of the most
commonly used functions in Phone,Private, Group,andNet modes.
These functions are described in more detail in later sections.
20
nextel.com
Quick Guide to i550plus Phone Functions
Phone Mode
You must be in Phone mode to pe rform the following
functions:
FunctionAction
Programming
Your Own
Phone Number
1
Press * then # then 1 then o
under “Ok.” After you program your
phone number, this option will read
“Edit.”
2
Enter your phone number and presso
under “Store” thenounder “Exit.”
DisplayingYour
NOTE: Your phone number is automati-
Press*then#then
cally programmed when you
receive your first call.
Phone Number
Making a Phone
Call
Ending a Phone
Using the keypad, enter the phone
number and press e.
Press e .
Call
ab
Phone Ready
Nextel
10:25a 03/12
Name
Mail
1.
Last Number
Redial
Receiving a
Phone Call
Press e .
Press e, *, #, or any key (0 through
9).
21
Private Mode*
You must be in Private mode to perform private twoway radio functions.P ress m to switch from Phone
to Private mode.
FunctionAction
ab
Prvt Ready
1234
10:25a 03/12
Alert
Store
Sending a Private
Call
From the Prvt Ready screen, your most
recently used Nextel DirectConnect call
displays.To call another number, enter the
Private ID.
To placethe call, press and hold the Nextel
DirectConnect Push-To-Talk button.Wait
for the c hirp, then speak into the
microphone.
To listen, release the Nextel Direct
Connect Push-To-Talk button.
* This feature is only available in your home market area.
22
nextel.com
Quick Guide to i550plus Phone Functions
Group Mod e*
You must be in Group mode to perform group twoway radiofunctions. Press m to switch from Private
to Group mode.
FunctionAction
Sending a Gr oup
Call
From the Group Readyscreen, your most
recently used Talkgroup displays. To
scroll other Talkgroups, press lr.
To place a call to a T alkgroup, press and
hold the Nextel Direct Connect Push-ToTalk button. Wait for the chirp, then speak
into the microphone.
To listen, release the Nextel Direct
Connect Push-To-Talk button.
* This feature is only available in your home market area.
Net Mode*
See “Net Mode” on page 79.
* This feature is only available in the continental United States.
ab
Group Ready
Talkgrp 1
10:25a 03/12
Alert
Mail
23
Creating, Editing and
UsingStoredLists
A stored list is made up of names, phone numbers, P rivate IDs and
Speed Dial numbers. Stored lists are convenient because you do not
need to remember names and numbers. Instead, you simply scroll
through your stored list, press a button and the number is dialed for you.
You can create and edit your lists using any of the following methods:
•Phone—using the Programming functions
•Web/Phone—using Address Book
•Computer/Phone—using Nextel’siDENOrganizer
About This Section
This section includes instructions for the following tasks:
Phone Programming
• Storing Names and Numbers
• Pause Digit Entry
• Editing Stored List Entries
Address BookPage 30
iDEN OrganizerPage 30
Page 26
Page 26
Page 27
Page 28
25
Phone Programming
NOTE: You may want to read “Pause Digit Entry” on page 27 and
Storing Names and Numbers
This programing function allows you to store up to 100 names, phone
numbers and Private ID numbers. Your i550plus phone will
automatically assign the next available Speed Dial number, which you
can change. Once you have stored an individual, you can call them by
scrolling through the list and finding their name, using the Speed Dial
number or using Nextel Direct Connect (see “Nextel Direct Connect®”on page 71). And, whenever the person calls you, your phone will
display their name if you entered their 10-digit phone number. The
displayholds 12 phone-numbercharacters. If the phone numberexceeds
12 characters, you can pressounder “More” to see the remaining
characters. To return to the start of the number, pressounder
“Numbr.”
You can store up to 100 na mes, phone numbers and Private IDs using
the following steps:
1
2
“Plus Dialing” on page 35 before you createa stored list.
Using Pause Digit Entry and Plus Dialing will enable you to
create stored lists that will save time when placing calls.
Press * then # then 2 then 0.
The message: 20=Phone / Prvt List displays. Pressounder
“Ok.” Another m essage will display with the remaining number
of slots available. The phone will then display the Enter Name
screen.
26
nextel.com
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