i
370XL/i470
(4.2)
Motorola
iDEN
Digital
Portable
Getting Started
i
370XL/i470
GETTING STARTED
T able of Contents
INTRODUCTION
Your Portable.............................................................................1
Feature Locator ........................................................................2
Battery .......................................................................................4
Charging Your Battery .........................................................4
Attaching Your Battery ........................................................4
Detaching Your Battery ......................................................4
Display Icons ............................................................................5
Powering On .............................................................................6
Powering Off ............................................................................6
Mode .........................................................................................7
MENU ......................................................................................8
Menu Options...........................................................................8
Selecting...............................................................................8
Scrolling................................................................................8
PHONE
Making a Phone Call ...............................................................9
Direct Dial Method.............................................................9
Scroll Method.......................................................................9
Speed Dial Method..............................................................10
Alpha Method.......................................................................10
Automatic Redial .....................................................................10
Last Number Redial ................................................................10
Receiving a Phone Call ...........................................................10
Call Forwarding ........................................................................11
Selecting a Call Forward Number......................................11
Unconditional Call Forwarding..........................................11
Conditional Call Forwarding...............................................12
Call Waiting ..............................................................................12
Call Hold ...................................................................................13
Recall Your Own Phone # .......................................................13
Phone List Programming.........................................................14
GROUP CALL
Making a Group Call ...............................................................15
Changing Talkgroups...............................................................15
Receiving a Group Call ...........................................................16
Group/Private Speaker ............................................................16
Area Selection ...........................................................................16
Service Area Restriction...........................................................16
i370XL/i470
GETTING STARTED
T able of Contents
PRIVATE CALL
Making a Private Call ..............................................................17
Direct Entry Method...........................................................17
Scroll Method.......................................................................17
Alpha Method.......................................................................17
Receiving a Private Call ..........................................................18
Call Alert™ ...............................................................................18
Sending a Call Alert ............................................................18
Receiving a Call Alert .........................................................18
Call Alert Stacking....................................................................19
Receiving a Call Alert with Stacking..................................19
Responding to a Call Alert in a Stack................................19
Private Call (Radio ID) List Programming ............................20
MESSAGING SERVICES
Message Mail™.........................................................................21
Receiving New Message Mail ...........................................21
Retrieving Stored/Unread Mail..........................................21
Saving/Erasing Mail ............................................................22
Auto Call Back...........................................................................22
Message Full.............................................................................22
VOICE MAIL
Retrieving Voice Mail...............................................................23
Viewing Voice Mail Status ......................................................23
PROGRAMMING
Programming Menu..................................................................25
TROUBLESHOOTING
Error Messages..........................................................................29
SAFETY AND GENERAL INFORMATION
Safety and General Information..............................................31
Cautions ....................................................................................33
Warnings ...................................................................................34
Cleaning Instructions................................................................35
For Further Information...........................................................35
, Motorola, iDEN, and Call Alert are all trademarks of Motorola, Inc.
Message Mail is a service mark of Motorola, Inc.
i370XL/i470
GETTING STARTED
Introduction
Your i370XL/i470 Portable
Your i370XL/i470 portable has features to keep you in contact
with anyone at anytime. Its features make it the most versatile
communication device on the market today. The main features
are:
▲ ▲ ▲ ▲ ▲ ▲
Phone
Group Call
Private Call
Message Mail
Voice Mail
Fax/Data (
This guide explains the features most people use every day. We
describe these features as they were set up by Motorola.
Your service provider and your organization may have customized
your portable to optimize its use for your individual needs.
Check with your service provider or organization to find out the
differences from this guide. Additionally, your service provider
may offer 9.6/4.8 kbs Fax and Data support. For information on
the data functionality of your i470, please refer to the Circuit
Data User’s Guide (publication number 68P81084C18).
For more information on additional features, see the iDEN
Digital Portable A to Z Reference Guide (publication number
68P81084C80). The iDEN Digital Portable A to Z Reference
Guide may be obtained by returning the postage-paid postcard
enclosed or by accessing the web site.
i
470 only)
Introduction
Additional information for your i370XL and i470
i
370XL/i470
Portable can be found on the
iDEN web site:
http://www.mot.com/LMPS/iDEN
GETTING STARTED
1
Introduction
FEATURE LOCATOR
Introduction
1. Antenna
16. Volume
Control
Keys
15. Push-To-Talk
(PTT) Button
14. MENU Key
13. LED
12. Power/END
Key
11. Alphanumeric
Keypad
10. Speaker
Pwr/END
1
4
7
GHI
PQRS
MENU
Mode
2
5
8
0
2. Earpiece
3. Alphanumeric
Display
4. Option Keys
5. Scroll Keys
SEND
DEF
ABC
3
JKL
MNO
6
TUV
WXYZ
9
6. SEND Key
7. Mode Key
8. Group/Private
Speaker Key
9. Microphone
2
i
370XL/i470
GETTING STARTED
Introduction
1. Antenna - Extend for optimal signal.
2. Earpiece - Use to listen during phone calls and Group/Private
low-audio communication.
3. Alphanumeric Display - A four-line display, providing up to 12
characters per line.
4. Option Keys - Lets you select the option that appears
directly above the key on the fourth line of the display.
5. Scroll Keys - Lets you scroll through options and
lists that appear in the top three lines of the display, such as
Phone, Group, or Private Call lists.
Introduction
6. SEND Key - Initiates outgoing phone calls. Also used to
SEND
answer an incoming phone call.
7. Mode Key - Used to change between Phone, Group, and
Mode
Private modes.
8. Group/Private Speaker Key - Lets you choose to hear
audio through earpiece or speaker during Group and Private
calls.
9. Microphone - Speak into during communications.
10. Speaker - Used to listen to high-audio Group and Private conversations.
11. Alphanumeric Keypad - Used to enter telephone
numbers,
Private Call IDs, and alpha-numeric characters.
12. Power/END Key - Used to turn the portable on and off
Pwr/END
and to end phone calls.
13. LED - Indicates the service state. See page 6 for description
of states.
14. MENU Key - Lets you scroll through the menu options
MENU
available on the last line of the display within each mode.
15. Push-To-Talk (PTT) Button - Lets you transmit a Group or
Private call, or Call Alert. Press and hold the PTT to talk, release
to listen.
16. Volume Control Keys - Lets you adjust volume levels.
i
370XL/i470
GETTING STARTED
3
Introduction
BATTERY
Charging Your Battery
You should charge your portable battery
Introduction
for at least 16 hours before initial use.
This allows your battery to achieve its
maximum capacity and life.
Place the unit in the charger as
illustrated. You can also place the portable in the charger with the battery
attached.
Attaching Your Battery
Attach the charged battery to
your portable by aligning the
battery with the engraved
arrows on the portable. Slide
the battery upward until you
hear an audible click.
Detaching Your Battery
To detach the battery, pull
back on the release button
near the top of the battery and
slide battery downward.
Engraved Arrows
4
i
370XL/i470
GETTING STARTED
Introduction
DISPLAY ICONS
Display icons appear along the top of your display and show the
following:
Signal Strength Indicator
Shows the signal strength. Calls and
messages may not be sent or received in
weak signal areas. Six bars indicates the
strongest signal.
Battery Strength Indicator
Shows the remaining charge in your
battery. Three bars show full charge.
The indicator will flash when you have
less than five minutes of talk time.
Voice Mail
Indicates that unplayed messages are
waiting in your voice mail box.
New Message Mail
Indicates that you have new text
messages in your mail box.
Introduction
i
370XL/i470
Unread Message Mail
Indicates that you have unread Message
Mail.
Silent Ringer
Indicates that the phone ringer volume
is off.
Call Forward
Shows that incoming phone calls are
being forwarded.
Group/Private Speaker
Indicates that the Group/Private
Speaker is off and audio will be heard
through the earpiece.
GETTING STARTED
5
Introduction
PPPPlllleeeeaaaasssseeee WWWWaaaaiiiitt
tt
PPPPhhhhoooonnnneeee RRRReeeeaaaaddddyy
yy
SSSSppppdddd#### MMMMaaaaiiiill
ll
POWERING ON
Pwr/END
Press until a set of icons and squares appears on your
display (for a description of the icons, see page 5).
Introduction
“Please Wait” is displayed while the unit is registering on the
system.
The LED indicator located next to the button shows the
Pwr/END
in-service states of your portable:
▲ ▲ ▲ ▲
Flashing red.............Registering
Solid red...................No service
flashing green.........In service
Solid green...............In use
If registration is successful, the LED indicator will flash green
and the “Phone Ready” message will be displayed.
You can now place and receive Phone, Group, and Private calls.
If the unit cannot register on the system, the LED indicator will
flash red. The unit will continue to attempt registration approximately every two minutes as long as you keep the unit on.
POWERING OFF
Press and hold until you hear an audible beep and the message “Powering Off” is displayed.
6
Pwr/END
i
370XL/i470
GETTING STARTED
Introduction
MODE
Press to switch between Phone, Group, and Private Call
modes.
Your display will appear similar to the following default screens
for the Phone, Group, and Private Call modes when your
portable is
mode name in the display, your unit is
Mode
In Service
. If the word Ready does not appear after the
Out of Service
.
Phone Mode
Introduction
PPPPhhhhoooonnnneeee RRRReeeeaaaaddddyy
SSSSppppdddd#### MMMMaaaaiiiill
yy
ll
Group Call Mode
GGGGrrrroooouuuupppp RRRReeeeaaaaddddyy
PPPPlllluuuummmmbbbbeeeerrrrss
AAAArrrreeeeaaaa MMMMaaaaiiiill
yy
ss
ll
Private Call Mode
PPPPrrrrvvvvtttt RRRReeeeaaaaddddyy
JJJJUUUUDDDDYY
AAAAlllleeeerrrrtttt MMMMaaaaiiiill
yy
YY
ll
i
370XL/i470
GETTING STARTED
7
Introduction
MENU
Each mode has several menu options, e.g.
Speed Dialing in Phone Mode, Area
Introduction
selection in Group Mode, and Call Alert
in Private Mode.
These menu options appear in the last
line of your display.
PPPPhhhhoooonnnneeee RRRReeeeaaaaddddyy
SSSSppppdddd#### MMMMaaaaiiiill
MENU OPTIONS
Selecting
Press the Option Key located under the displayed menu
option that you wish to select.
Scrolling
yy
ll
Use the key to scroll through the features in each mode.
The menu options appear in pairs with the exception of “Wait”
in Phone Mode.
Phone Mode Menu Options
Group Mode Menu Options
Private Mode Menu Options
MENU
Spd# Mail
Forwd Alpha
Memo Prgm
Wait
Area Mail
Alert Prgm
Alert Mail
Alpha Prgm
8
i370XL/i470
GETTING STARTED
Phone
PPPPhhhhoooonnnneeee RRRReeeeaaaaddddyy
yy
SSSSppppdddd#### MMMMaaaaiiiill
ll
PHONE
Press until “Phone Ready” appears on your display.
Mode
This is known as Phone Mode and lets you place phone calls.
Incoming phone calls may be received from any mode (Phone,
Group, Private).
MAKING A PHONE CALL
There are four methods of entering a phone number:
Direct Dial, Scroll, Speed Dial, and Alpha .
Direct Dial Method
1. You can make a phone call by dialing the number using the
keypad. If you make a mistake, use the key.
You can return to the “Phone Ready” mode at any time by pressing the option key under the word “Cancl”.
Phone
2. Press to place the call.
3. Press to hang up.
SEND
Pwr/END
Scroll Method
1. Press the scroll keys to scroll backwards or
forwards through the stored list of numbers/names.
2. Press to place the call.
3. Press to hang up.
i370XL/i470
SEND
Pwr/END
GETTING STARTED
9
Phone
Speed Dial Method
1. Press the key under “Spd#”.
2. Enter the assigned speed dial number (1-99).
3. Press to place the call.
4. Press to hang up.
SEND
Pwr/END
Alpha Method
1. Press the key until you see the “Alpha” menu option on
the last line of your display.
MENU
Phone
2. Press the key under “Alpha”.
3. Press the numeric key with the first letter of the name.
4. Press or to scroll through the list.
5. Press to place the call.
6. Press to hang up.
AUTOMATIC REDIAL
If you encounter a “System Busy, Please Try Later” message,
press and your portable will automatically attempt to redial
the number. You will hear a ring tone when the call is successful.
SEND
Pwr/END
SEND
LAST NUMBER REDIAL
If you want to redial the last number, simply press .
SEND
RECEIVING A PHONE CALL
1. Press when your phone rings to answer the phone call.
2. Press to hang up.
10
SEND
Pwr/END
i370XL/i470
GETTING STARTED
Phone
PPPPhhhhoooonnnneeee RRRReeeeaaaaddddyy
yy
FFFFoooorrrrwwwwdddd AAAAllllpppphhhhaa
aa
CALL FORWARDING
Incoming phone calls may be forwarded to any number you
specify.
Selecting a Call Forward Number
You can select the number by directly entering the number using
the alphanumeric keypad, using the scroll keys to
select the number, or by using Alpha Search (See pages 9 and 10
for more information).
Unconditional Call Forwarding
1. Within Phone Mode, press until you see “Forwd” on the
last line of your display.
MENU
Phone
2. Press under “Forwd”.
3. Select the number where you want your calls forwarded.
4. Press under “On”.
5. After the “Please Wait” message on your display, press
under “Exit”.
Notice that the Call Forward icon appears on your display
when Unconditional Call Forwarding is enabled.
i370XL/i470
GETTING STARTED
11
Phone
PPPPhhhhoooonnnneeee IIIInnnn UUUUssssee
ee
555555555555----11112222111122
22
AAAAcccccccceeeepppptttt CCCCaaaallllllll??
??
NNNNoooo YYYYeeeess
ss
Conditional Call Forwarding
You may also want to forward your calls only if your unit is busy
(Busy), there is no answer (NoAns), or you cannot be reached
(NoRch).
Note: Unconditional Call Forwarding must be turned off before
Conditional Call Forwarding options are available.
1. Press under “Forwd”.
2. Press until you see “Busy” and “NoAns” on the last line
of your display. Press again to see “NoRch”.
3. Press under the desired option.
Phone
MENU
MENU
4. Select the number where you want your calls forwarded.
5. Press under “On”.
6. Press under “Exit”.
CALL WAITING
Call Waiting lets you answer an incoming call if you are on the
phone. Call Waiting is On unless you turn it off for a particular
call.
1. You will hear a tone to alert you of an incoming call. Your display reads “Accept Call?”. Press under “Yes” on the last
line of your display to accept the call.
12
i370XL/i470
GETTING STARTED
Phone
2. Press under “Hold” to place the second call on hold and
return to the first call. Pressing “Hold” will toggle you between
the two calls.
dd
dd
3. Press to end the active call.
Pwr/END
CCCCaaaallllllll 1111----HHHHoooolllldd
HHHHoooolllldd
CALL HOLD
“Hold” appears as an option on your display only while you are
on an active call. You may make a second phone call by placing
the initial call on hold.
1. Press under “Hold” on your display to place a call on
hold.
2. Press under “Hold” again to remove the call from hold.
RECALLING YOUR OWN PHONE NUMBER
1. To recall the phone number of your unit, press , ,
.
1
Phone
2. Press under “Exit”.
i370XL/i470
GETTING STARTED
13
Phone
PHONE LIST PROGRAMMING
You can add up to 99 numbers to your phone list, store them with
names or aliases, and assign them to speed dial numbers.
ABC
0
1. Press , , , .
2. Press under “Ok”.
3. Select the type of edit you want to perform:
ADD • To add a new entry press under “Ok”.
EDIT • To edit an existing number, press once
2
and then press under “Ok”.
Phone
and then press under “Ok”.
4. Enter the number and press under “Store”.
5. Enter the name or alias you want associated with this number
and press under “Store”.
ERASE • To erase an existing number, press twice
▲ ▲ ▲ ▲ ▲
Press the number key once for the first
letter associated with the key (2=A).
For the second letter of the key, press the
key twice (2=B).
For the third letter of the key, press the
number key three times (2=C).
For the number of the key, press the
number key four times (2=2). For keys with
four letters, press the key five times.
Press the scroll keys to move to the next or
previous letter.
6. Enter the speed dial number you want for this number or
accept the default number that is displayed.
7. Press under “Store”.
14
i370XL/i470
GETTING STARTED
Group Call
GGGGrrrroooouuuupppp RRRReeeeaaaaddddyy
yy
SSSSaaaalllleeeess
ss
AAAArrrreeeeaaaa MMMMaaaaiiiill
ll
8. When you have entered all the new numbers that you want,
press under “Exit”.
9. Press under “Exit”.
GROUP CALL
A Group Call is an instant communication between you and
others in a selected talkgroup.
A talkgroup is a pre-defined set of individuals who share a
common communication need. Talkgroups appear on your display as names or numbers, e.g. SALES, SERVICE, ELECTRICIANS, Talkgrp10.
MAKING A GROUP CALL
1. Press until “Group Ready” is dis-
Mode
played. This is the Group Call mode default
display.
Your active talkgroup is displayed, such as
“Sales” in this example.
2. To initiate the call to this talkgroup, press
and hold the PTT (Push to Talk) button.
Wait for the chirp sound and then speak into
the microphone.
3. Release the PTT to listen.
CHANGING TALKGROUPS
You may change talkgroups to reach talkgroups other than the
one that is active. Your portable can store up to 30 pre-defined
talkgroups.
1. From the Group Call mode, press to select the
talkgroup.
2. Press under “Ok”.
3. Press the PTT to initiate the call.
Group Call
i370XL/i470
GETTING STARTED
15
Group Call
RECEIVING A GROUP CALL
No action is necessary to receive a Group Call as long as your unit
is idle (not engaged in an active Phone or Private Call).
Any communication activity within the talkgroup you’ve selected
will cause your unit to automatically switch into Group Mode and
receive the transmission as long as your portable is powered on.
GROUP/PRIVATE SPEAKER
Your portable lets you choose to hear the audio through the earpiece or the speaker in Group and Private modes. If the Group/
Private Speaker is set on, incoming audio will be heard through
the speaker. This is helpful in monitoring talkgroup activity.
If the Group/Private Speaker is set off, a brief alert tone will
notify you of activity within the talkgroup or Private Call. Incoming audio will be heard through the earpiece.
Press to turn the Group/Private Speaker on or off.
AREA SELECTION
When in Group mode, you may select to send your communication to only those talkgroup members in a specific location. This
is useful when you know where the individuals (you wish to
reach) are located within the service area.
1. Press until you see “Group Ready” on your display.
Group Call
2. Press under “Area”.
3. Press to scroll through the targeted areas specified by
your local service provider.
4. Press under “Ok” to select the targeted area. The area
selected will appear on the last line of your display.
Mode
SERVICE AREA RESTRICTION
With the optional feature of Service Area Restriciton, you will see
a “Service Restricted” message on your display in either Group or
Private mode when you travel outside an authorized service area.
Phone mode will display “Phone Only” and will be available
even if you are outside an authorized service area.
16
i370XL/i470
GETTING STARTED
Private Call
PPPPrrrrvvvvtttt RRRReeeeaaaaddddyy
yy
AAAAlllleeeerrrrtttt MMMMaaaaiiiill
ll
PRIVATE CALL
A Private Call is a one-to-one communication between two
individuals instead of a talkgroup. Each unit is identified by a
name or number up to 5-digits in length.
MAKING A PRIVATE CALL
Direct Entry Method
1. Press until you see “Prvt Ready”
on your display. This is the Private Call
default display.
2. Enter the Private Call ID of the person
you want to reach using the alpha-numeric
keys.
3. Press and hold the PTT (Push-To-Talk)
button, wait for the chirp, and then speak
into the microphone.
Mode
Scroll Method
1. Press to select the person with whom you want to
have a Private Call.
2. Press and hold the PTT (Push-To-Talk) button and speak into
the microphone.
Alpha Method
1. Press the key until you see the “Alpha” menu option on
the last line of your display.
2. Press the key under “Alpha”.
3. Press the numeric key with the first letter of the name.
4. Press or to scroll through the list.
5. Press and hold the PTT (Push-To-Talk) button.
i370XL/i470
MENU
GETTING STARTED
Private Call
17
Private Call
RECEIVING A PRIVATE CALL
You will hear a brief alert tone when you have an incoming
Private Call.
Your unit will automatically switch to Private Call mode and the
Private Call ID or name of the caller will be displayed.
Wait for the caller to finish speaking, then press and hold the
PTT. Begin speaking after you hear the chirp.
CALL ALERT
You can access Call Alert from the Group and Private modes. Call
Alert lets you privately page an individual by sending an audible
page.
Sending a Call Alert
1. Press until you see “Alert” on your display.
2. Press under ”Alert”.
3. Press to scroll to the person to whom you want to
send the Call Alert. You may also select the person by using
Alpha Search.
4. Press the PTT to send the Call Alert.
MENU
Receiving a Call Alert
When you receive a Call Alert, you will hear a tone, and see a
message on your display.
1. Press the PTT to return the Call Alert.
2. Press under “Clear” to clear the Call Alert, or press any
key other than the PTT.
NOTE: Until the Call Alert is cleared or returned, you will be blocked
from receiving any additional Phone, Group, or Private Calls.
Private Call
18
i370XL/i470
GETTING STARTED
Private Call
AAAAlllleeeerrrrtt
tt
DDDDOOOOUUUUGGGG NNNNOOOORRRRDDDDEEEEMM
MM
3333 QQQQuuuuee
ee
CCCClllleeeeaaaarrrr QQQQuuuueeeeuuuuee
ee
CALL ALERT STACKING
Call Alert Stacking is an optional feature that allows you to save
up to 8 Call Alerts in a stack.
Receiving a Call Alert with Stacking
With Call Alert Stacking, you have the option to Clear a Call
Alert or to save the Call Alert to the Queue for later recall.
To Clear a Call Alert, press under
“Clear”.
To place the Call Alert into the Queue,
press under “Queue”. Pressing the
Mode key will also stack the Call Alert.
If you receive multiple Call Alerts, the last
received Call Alert will be displayed and
the remaining Call Alerts will be stacked
at the beginning of the queue.
Responding to a Call Alert in the Stack
You can respond to the Call Alerts in any order. To select a Call
Alert for response,
1. Press under “Queue”.
2. Press or to scroll to the desired Call Alert.
3. Press the PTT to respond to the Call Alert. After you respond
to the Alert, it is removed from the Stack.
i370XL/i470
GETTING STARTED
Private Call
19
Private Call
PRIVATE CALL (RADIO ID) PROGRAMMING
You can add radio IDs to your Private Call list and store them
with names or aliases.
ABC
1. Press , , , .
2
2. Select the type of edit you want to perform:
ADD • To add a new entry press under “Ok”.
EDIT • To edit an existing number, press once
and then press under “Ok”.
ERASE • To erase an existing number, press twice
and then press under “Ok”.
3.Enter the radio ID (up to 5 digits) and press under
“Store”.
4. Enter the name or alias you want associated with this radio ID
and press under “Store”.
5. When you have entered all the new radio IDs that you want,
press under “Exit”.
1
6. Press under “Exit”.
20
i370XL/i470
GETTING STARTED
Messaging Services
NNNNeeeewwww MMMMaaaaiiiill
ll
RRRReeeeaaaadddd??
??
NNNNoooowwww LLLLaaaatttteeeerr
rr
MESSAGING SERVICES
Your portable provides full support for Messaging Services
including Message Mail™ and Voice Mail capabilities. Access to
these functions is available from any of the modes by pressing
under the “Mail” menu option.
MESSAGE MAIL
Message Mail can be either a numeric page or a text message of
up to 140 characters. Your portable can receive and store 16 Message Mail messages at any one time.
Receiving New Message Mail
When a new message is received, the icon will appear
and flash. The arrival of new mail, may also be accompanied by
an audible alert.
Press under “Now” to read your
new mail immediately.
Press under “Later” to postpone
reading your mail and to clear the display.
The icon will stop flashing, but will
remain on your display to remind you that
you have unread messages.
Messaging Services
Retrieving Stored/Unread Mail
You may access postponed or saved
Message Mail from any mode.
1. Press under “Mail”.
2. Press under “Mesg”. A status screen, showing the
number of new and saved messages will be displayed temporarily
before the most recent message is displayed.
3. Use to scroll quickly through the first screen of any
unread or saved mail messages.
4. Press under “Read” to read the entire message.
i370XL/i470
GETTING STARTED
21
Messaging Services
Saving/Erasing Mail
After you have viewed a text or numeric message, you may
choose to either Save or Erase the message. Press under
the appropriate option.
Messaging Services
AUTO CALL BACK
Your portable provides a way to easily respond to numeric pages
and text messages containing a call-back number. To automatically dial a number contained within a Message Mail, press the
key.
SEND
MESSAGE FULL
If all 16 message registers are full, your portable will display the
message “Mail Waiting, Memory Full”. No new Message Mail
can be received until saved or unread messages are erased.
22
i370XL/i470
GETTING STARTED
Messaging Services
VOICE MAIL
Your portable can be set to alert you when new voice mail
messages are received in your network-based voice mailbox.
When new voice mail is received, the icon will appear on
your display and the Mail alert tone will be heard.
Retrieving Voice Mail
If Mail Notification Display is turned on, you will also see the
message “New Voice Mail Waiting”. To retrieve your voice mail
immediately, press under “Dial”. This will automatically
place a call to your voice mailbox.
To clear your display, press under “Exit”.
Viewing Voice Mail Status
You may view the status of messages in your voice mailbox at
anytime.
1 . Press under “Mail” from any mode.
Messaging Services
2. Press under “Voice”.
3. The display will show the number of New messages and the
Total number of messages currently in your voice mailbox.
! on the display, indicates that at least one of the new messages
is urgent. Press under “Dial” to retrieve your urgent
voice mail messages.
i370XL/i470
GETTING STARTED
23
24
i370XL/i470
GETTING STARTED
Programming
PROGRAMMING
The Programming Menu allows you to customize settings on
your portable.
You may access the Programming Menu from any Mode (Phone,
Group, Private).
1. Press until you see “Prgm” on the display.
2. Press under “Prgm”.
MENU
3. Press under “Ok”.
4. Press to scroll to the desired Programming Menu
Option or enter the number of the Option if it is known.
You may use a shortcut method of entering the
Programming Menu by pressing , then the
number of the Programming Menu Option (See Table 1).
Table 1:
No. Feature Function
1 Own Phone
Number
3 Mail Notification
Display
4 Manual Lock Disables keypad to prevent
Displays the telephone
number of your portable.
Set On to Enable the New
Mail message that is displayed with incoming voice
or Message Mail.
unauthorized use.
(Passcode must be entered
to unlock).
Programming
5 Automatic Lock Set ON to automatically
lock your portable each
time it is powered off to
prevent unauthorized use.
i370XL/i470
GETTING STARTED
25
Programming
Table 1:
No. Feature Function
6 Auto Answer Set ON to have your
portable automatically
answer incoming phone
calls after 1-4 rings.
9 Silent Group Mode Silences all incoming Group
Call Alerts and voice
activity.
10 Last Call Timer Displays duration of the
most recent phone call.
11 Automatic Display
Programming
Timer
12 Resettable Timer Displays cumulative airtime
13 Total Call Timer Displays cumulative airtime
14 One Minute Beep Set ON to have your
20 Phone List
Programming
21 Private ID List
Programming
Set ON to automatically
display the Last Call Timer
at the end of each phone
call.
of all phone calls since last
reset.
of all phone calls.
portable automatically
signal each minute of
elapsed phone airtime with
an audible beep.
Add/Edit/Erase up to 100
frequently called phone
numbers and associated
name tags.
Add/Edit/Erase up to 100
Private Call Radio ID’s and
associated name tags.
26
i370XL/i470
GETTING STARTED
Programming
Table 1:
No. Feature Function
22 Talkgroup ID List
Programming
23 Area ID List
Programming
30 Ringer Volume Set default ringer volume
31 Earpiece Volume Set default earpiece volume
32 Keypad Volume Set volume of keypad tones
33 Mail Volume Set volume of incoming
Add/Edit/Erase name tag
identifiers for up to 30
pre-programmed
talkgroups.
Add/Edit/Erase name tag
identifiers for up to 50
targeted areas.
using the volume control
keys, or lower the volume to
silence the ringer.
using the volume control
keys.
using the volume control
keys.
Message Mail and Voice
Mail tones using the
volume control keys.
Programming
34 Speaker Volume Temporarily adjusts
Group/Private Speaker
volume for noisy
environments.
36 Volume Set Tone Turn speaker volume set
tones on or off.
40 Change Passcode Change your secret 4-digit
passcode from initial setting
of 0000.
i370XL/i470
GETTING STARTED
27
Programming
Note: Contact your service provider before performing
the shaded programming menu features below:
41 Feature Reset Return all feature settings
to their original defaults.
42 Master Clear Perform Feature Reset and
erase all stored lists.
43 Master Reset Resets the portable’s
identification number.
44 Change Service Key Changes or resets the Ki
fraud prevention service
key.
Programming
50 NAM Selection Select alternate Numeric
Assignment Module
(NAM). See local service
provider for information.
51 Preferred Network IDEdit the pre-programmed
Network ID list and select
roaming options.
60 Set Baud Rate Set the modem baud rate
between the radio and the
PC for circuit data. (See
Circuit Data User’s Guide publication number
68P81084C18).
61 Data Ringer Volume Set default data ringer vol-
ume using the volume control keys. (See Circuit Data
User’s Guide - publication
number 68P81084C18).
28
i370XL/i470
GETTING STARTED
Troubleshooting
TROUBLESHOOTING
You may encounter error messages under certain conditions. For
descriptions of the error messages refer toTable 2. Before
contacting your service provider, note the message and the
conditions under which it appeared.
Table 2:
Error Messages Message Description
Invalid Entry The entered number is not
valid.
Target Not Available The targeted unit of your call
is either busy, out-of-range, or
turned off. Please try again
later.
Target Not Authorized The targeted unit of your call
has not purchased this
service.
Network Trouble The network is experiencing
difficulty. Please try again
later.
Troubleshooting
Service Out of Order This service is temporarily
not available. Please try again
later.
Target Busy in Private The targeted unit that you
are trying to contact is busy in
a Private Call.
Service Restricted This service has been
restricted by your service
provider or it has not been
purchased.
Service Not Available This feature is not available
on the current network.
i370XL/i470
GETTING STARTED
29
Troubleshooting
Table 2:
Error Messages Message Description
System Busy Try Later The system is experiencing
heavy traffic. Please try again
later.
Service Conflict This service cannot be
enabled because an
incompatible service has
already been turned on.
Please Try Again A general error has occurred.
Please note the error code
and contact your service
provider.
Self Check Error A fault has been detected
with your portable. Should
this error recur, note the error
code and contact your service
provider.
Self Check Fail An operational fault has been
detected with your portable.
Turn your portable off and
contact your service provider
immediately.
Troubleshooting
30
i370XL/i470
GETTING STARTED
Safety and General
SAFETY AND GENERAL INFORMATION
IMPORTANT INFORMATION ON SAFE AND EFFICIENT
OPERATION. READ THIS INFORMATION BEFORE USING
YOUR INTEGRATED MULTI-SERVICE PORTABLE RADIO.
For the safe and efficient operation of your radio, observe these
guidelines.
Your radio contains a transmitter and a receiver. When it is ON, it
receives, and also transmits, radio frequency (RF) energy. The
radio operates in the frequency range of 806MHz to 866MHz,
and employs digital modulation techniques. When you use your
radio, the system handling your call controls the power level at
which your radio transmits. The power level may typically vary
over a range from 0.01 of a watt to 0.6 of a watt.
• Exposure to Radio Frequency Energy
In August 1996 the Federal Communications Commission (FCC)
of the United States with its action in Report and Order FCC 96326 adopted an updated safety standard for human exposure to
radio frequency electromagnetic energy emitted by FCC regulated transmitters. In addition, the International Commission on
Non-Ionizing Radiation Protection (ICNRP) has established
standards containing RF exposure guidelines. Motorola iDEN
products comply with these standards.
• Efficient Radio Operation
The following practices will enable your radio to operate at the
lowest power level, consistent with satisfactory call quality.
When placing or receiving a phone call, or using the group or private call functions with the Group/Private Speaker OFF (muted
speaker icon visible in the display), hold the radio as you would a
telephone. Speak directly into the mouthpiece and position the
antenna up and over your shoulder.
When using the radio as a traditional two-way
radio while making group or private calls with
the Group/Private Speaker ON (no speaker
icon visible in the display), hold the radio in a
vertical position with the microphone one to
two inches away from the lips.
i370XL/i470
GETTING STARTED
Safety and General
31
Safety and General
DO NOT hold the antenna when the radio is “IN USE”. Holding the antenna affects call quality and may cause the radio to
operate at a higher power level than needed.
• Antenna Considerations
Use only the supplied or an approved antenna. Unauthorized
antennas, modifications, or attachments could impair call quality,
damage the radio, or result in violation of ICNRP or FCC regulations.
• Interference to Medical and Personal
Electronic Devices
Most electronic equipment is shielded from RF energy. However, RF energy from the radio transmitter may affect inadequately shielded electronic equipment.
Consult the manufacturer(s) of your medical and personal electronic device(s) (for example. - a pacemaker or a hearing aid) to
determine if they are adequately shielded from external RF
energy. Your physician may be able to assist you in obtaining this
information.
Turn your radio off in health care facilities when any regulations
posted in the area instruct you to do so. Hospitals and health care
facilities may be using equipment that is sensitive to external RF
energy.
• Interference to Other Electronic Devices
RF energy may affect improperly or inadequately shielded electronic operating and entertainment systems in motor vehicles.
Check with the manufacturer or representative to determine if
these systems are adequately shielded from external RF energy.
Also check with the manufacturer of any equipment that has
been added to the vehicle.
Turn your radio off before boarding any aircraft to prevent possible interference to aircraft systems. Regulations of the United
States Federal Aviation Administration prohibit use when the
plane is in the air and require you have permission from a crew
member to use your radio while the plane is on the ground.
Safety and General
32
i370XL/i470
GETTING STARTED
Safety and General
• Batteries
All batteries can cause property damage, injury
or burns if a conductive material such as jewelry,
keys or beaded chains touch the exposed termi-
!
C a u t i o n
• Use While Driving
Check the laws and regulations on the use of telephones in the
areas where you drive. Always obey them.
!
C a u t i o n
nals. The material may complete an electrical
circuit (short circuit) and become quite hot.
Exercise care in handling any charged battery,
particularly when placing it inside your pocket,
purse or other container. To protect against a
short circuit when the battery is detached from
the phone, keep the battery in the insulated protective case provided with the battery.
When using the phone while driving, please:
• give full attention to driving and to the road;
• use hands free operation, if available; and
• pull off the road and park before making or
answering a call if driving conditions so
require.
• Children
!
C a u t i o n
i370XL/i470
Do not allow children to play with your radio. It
is not a toy. Children could hurt themselves or
others (by poking themselves or others in the
eye with the antenna, for example). Children
also could damage the radio, or make calls that
increase your service bills.
GETTING STARTED
33
Safety and General
Safety and General
• Blasting Areas and Explosives
DO NOT operate your radio near electric blasting caps, or in a blasting area, to avoid the possi-
!
!
bility of triggering an explosion. Turn your radio
OFF when in a “blasting area” or in areas where
such requirements are posted.
W A R N I N G
• Potentially Explosive Atmospheres
Turn your radio OFF and do not replace the
battery when in any area with a potentially
!
!
explosive atmosphere. It is rare, but your radio
or its accessories could generate sparks which
might trigger an explosion.
W A R N I N G
Areas with a potentially explosive atmosphere
are often, but not always, clearly marked. They
include areas such as below deck on boats, fuel
or chemical transfer or storage facilities, and
areas where the air contains chemicals or particles, such as grain, dust, or metal powders.
Safety and General
34
Do not transport or store flammable gas, liquid,
or explosives in the compartment of your vehicle which contains your radio or accessories.
Vehicles powered by liquefied petroleum gas
(such as propane or butane) must comply with
the National Fire Protection Standard (NFPA-
58). For a copy of this standard, contact the
National Fire Protection Association. One Batterymarch Park, Quincy, MA 02269, Attn: Publications Sales Division.
i370XL/i470
GETTING STARTED
Safety and General
• For Vehicles Equipped with an Air Bag
An air bag inflates with great force. DO NOT
place objects, including communication equip-
!
!
W A R N I N G
CLEANING INSTRUCTIONS
ment, in the area over the air bag or in the air
bag deployment area. If the communication
equipment is improperly installed and the air
bag inflates, this could cause serious injury.
Installation of vehicle communication equip-
ment should be performed by a professional
installer/technician qualified in the require-
ments for such installations. An air bag’s size,
shape, and deployment area can vary by vehicle
make, model, and front compartment configura-
tion (for example, bench seat vs. bucket seats).
Contact the vehicle manufacturer’s corporate
headquarters, if necessary, for specific air bag
information for the vehicle make, model, and
front compartment configuration involved in
your communication equipment installation.
Clean the external surfaces with a damp cloth, using a mild
solution of dishwashing detergent and water. Some household
cleaners may contain chemicals which could seriously damage
the unit. Avoid the use of any petroleum-based solvent cleaners.
Also, avoid applying liquids directly on the portable unit.
FOR FURTHER INFORMATION
For more detailed information, see the iDEN Digital Portable
A - Z Reference Guide (publication number 68P81084C80).
Be sure to carry the Pocket Card with you so you can look up
reminders about how selected features work.
i370XL/i470
GETTING STARTED
Safety and General
35
OWNER’S INFORMATION
Mobile Equipment Identifier (IMEI)
_____________________________
Personal Radio ID
_____________________________
Phone Number
_____________________________
Date Purchased
36
______________
Dealer Telephone Number
_______________________
Customer Service Number
_______________________
i370XL/i470
GETTING STARTED
RADIO ID DIRECTORY
Radio ID Name
1
2
3
4
5
6
7
8
9
TALKGROUP ID DIRECTORY
Radio ID Name
1
2
3
4
5
6
7
8
9
i370XL/i470
GETTING STARTED
37
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