Motorola DP4801 Ex, DP4401 Ex User Manual
MOTOTRBO
PROFESSIONAL DIGITAL TWO-WAY RADIO
™
DP4801 Ex, DP4401 Ex
Portable Radio User Guide
FEBRUARY 2024
©
2024 Motorola Solutions, Inc. All Rights Reserved.
*MN008329A01*
MN008329A01-AC
MN008329A01-AC
Contents
Contents
Legal and Support............................................................................................................... 9
Intellectual Property and Regulatory Notices...........................................................................................9
Legal and Compliance Statements........................................................................................................ 10
Important Safety Information.......................................................................................................10
Warranty and Service Support...............................................................................................................10
Limited Warranty......................................................................................................................... 10
MOTOROLA SOLUTIONS COMMUNICATION PRODUCTS.......................................... 10
I. WHAT THIS WARRANTY COVERS AND FOR HOW LONG:...................................... 10
II. GENERAL PROVISIONS............................................................................................. 11
III. STATE LAW RIGHTS:................................................................................................. 11
IV. HOW TO GET WARRANTY SERVICE....................................................................... 11
V. WHAT THIS WARRANTY DOES NOT COVER........................................................... 11
VI. PATENT AND SOFTWARE PROVISIONS................................................................. 12
VII. GOVERNING LAW.................................................................................................... 12
VIII. For Australia Only..................................................................................................... 12
Chapter 1: Read Me First...................................................................................................13
1.1 Software Version..............................................................................................................................14
Chapter 2: Introduction......................................................................................................15
Chapter 3: Radio Care........................................................................................................16
Chapter 4: Getting Started.................................................................................................17
4.1 Charging the Battery........................................................................................................................ 17
4.2 Attaching the Battery........................................................................................................................17
4.3 Removing the Battery...................................................................................................................... 18
4.4 Attaching the Antenna......................................................................................................................18
4.5 Removing the Antenna.................................................................................................................... 18
4.6 Attaching the Belt Clip......................................................................................................................19
4.7 Removing the Belt Clip.................................................................................................................... 19
4.8 Attaching the Universal Connector Cover........................................................................................19
4.9 Removing the Universal Connector Cover.......................................................................................19
4.10 Turning the Radio On.....................................................................................................................19
4.11 Turning the Radio Off..................................................................................................................... 20
4.12 Adjusting the Volume..................................................................................................................... 20
Chapter 5: Radio Overview................................................................................................21
5.1 Keypad Overview.............................................................................................................................23
5.2 Programmable Buttons.................................................................................................................... 24
2
MN008329A01-AC
Contents
5.3 Icons................................................................................................................................................ 27
5.3.1 Display Icons......................................................................................................................27
5.3.2 Advanced Menu Icons........................................................................................................29
5.3.3 Call Icons........................................................................................................................... 29
5.3.4 Job Tickets Icons................................................................................................................30
5.3.5 Mini Notice Icons................................................................................................................31
5.3.6 Sent Items Icons................................................................................................................ 31
5.4 LED Indications................................................................................................................................31
Chapter 6: System Overview.............................................................................................33
6.1 Capacity Max................................................................................................................................... 33
6.2 Other Systems................................................................................................................................. 33
6.2.1 Conventional Analog and Digital Modes............................................................................ 33
6.2.2 IP Site Connect.................................................................................................................. 33
6.2.3 Capacity Plus..................................................................................................................... 34
Chapter 7: Registration......................................................................................................35
Chapter 8: Zone and Channel Selections........................................................................ 36
8.1 Selecting Zones............................................................................................................................... 36
8.2 Selecting Zones Using Alias Search................................................................................................36
8.3 Selecting Channels.......................................................................................................................... 37
8.4 Selecting Channels Using Direct Channel Dial................................................................................37
Chapter 9: Site Overview...................................................................................................38
9.1 Site Restriction.................................................................................................................................38
9.2 Site Trunking....................................................................................................................................38
9.3 Turning the Site Lock On................................................................................................................. 39
9.4 Turning the Site Lock Off................................................................................................................. 39
9.5 Enabling the Manual Site Search.....................................................................................................39
9.6 Accessing Neighbor Sites List......................................................................................................... 40
Chapter 10: Types of Radio Calls..................................................................................... 41
10.1 Making Calls on the Radio............................................................................................................. 42
10.2 Making Calls with Contact List....................................................................................................... 43
10.3 Making Calls with Manual Dial....................................................................................................... 43
10.4 Making Calls with Programmable Number Keys............................................................................44
10.5 Receiving and Responding to Calls on the Radio..........................................................................44
10.6 Accepting or Declining Private Calls.............................................................................................. 44
Accepting Private Calls............................................................................................................... 45
Declining Private Calls................................................................................................................ 45
Chapter 11: Phone Calls....................................................................................................46
11.1 Making Phone Calls....................................................................................................................... 46
3
MN008329A01-AC
Contents
11.2 Making Phone Calls with Contact List............................................................................................ 46
11.3 Making Phone Calls with Manual Dial............................................................................................ 47
11.4 Dual Tone Multi Frequency.............................................................................................................47
11.4.1 Initiating the DTMF Tone.................................................................................................. 47
11.5 Receiving and Responding to Phone Calls.................................................................................... 48
Chapter 12: Call Preemption ............................................................................................ 49
Chapter 13: Voice Interrupt............................................................................................... 50
13.1 Enabling the Voice Interrupt...........................................................................................................50
Chapter 14: Initiating Transmit Interrupt..........................................................................51
Chapter 15: Advanced Features....................................................................................... 52
15.1 Analog Message Encode............................................................................................................... 52
15.1.1 Sending MDC Encode Messages to Dispatchers............................................................ 52
15.1.2 Sending 5-Tone Encode Messages to Contacts.............................................................. 52
15.2 Analog Status Update.................................................................................................................... 53
15.2.1 Sending Status Updates to Predefined Contacts.............................................................53
15.2.2 Viewing 5-Tone Status Details..........................................................................................53
15.2.3 Editing 5-Tone Status Details........................................................................................... 54
15.3 Auto-Range Transponder System..................................................................................................54
15.4 Call Alert Operation........................................................................................................................54
15.4.1 Making Call Alerts............................................................................................................ 55
15.4.2 Responding to Call Alerts.................................................................................................55
15.5 Call Indicator Settings.................................................................................................................... 55
15.5.1 Activating or Deactivating Call Ringers............................................................................ 56
Activating Call Ringers..................................................................................................... 56
Deactivating Call Ringers................................................................................................. 56
15.5.2 Assigning Ring Styles...................................................................................................... 57
15.5.3 Escalating Alarm Tone Volume........................................................................................ 57
15.6 Call Log Features...........................................................................................................................57
15.6.1 Viewing Recent Calls....................................................................................................... 57
15.6.2 Storing Aliases or IDs from the Call List...........................................................................58
15.6.3 Deleting Calls from the Call List....................................................................................... 58
15.6.4 Viewing Details from the Call List.....................................................................................58
15.7 Call Queue..................................................................................................................................... 58
15.7.1 Receiving Call Queues.....................................................................................................59
15.8 Contacts Settings...........................................................................................................................59
15.8.1 Adding New Contacts.......................................................................................................59
15.8.2 Setting Default Contacts.................................................................................................. 60
15.8.3 Assigning Entries to Programmable Number Keys.......................................................... 60
4
MN008329A01-AC
Contents
15.8.4 Removing Associations Between Entries and Programmable Number Keys.................. 60
15.9 Dynamic Caller Alias......................................................................................................................61
15.9.1 Editing the Caller Alias..................................................................................................... 61
15.9.2 Viewing the Caller Aliases List......................................................................................... 61
15.9.3 Initiating Private Calls From the Caller Aliases List..........................................................62
15.10 Dynamic Group Number Assignment.......................................................................................... 62
15.10.1 Making DGNA Calls....................................................................................................... 62
15.10.2 Making Non-DGNA Calls............................................................................................... 63
15.10.3 Receiving and Responding to DGNA Calls....................................................................63
15.11 Emergency Operation.................................................................................................................. 63
15.11.1 Sending Emergency Alarms........................................................................................... 64
15.11.2 Sending Emergency Alarms with Call............................................................................ 65
15.11.3 Sending Emergency Alarms with Voice to Follow.......................................................... 65
15.11.4 Responding to Emergency Alarms................................................................................. 65
15.11.5 Responding to Emergency Alarms with Call.................................................................. 66
15.11.6 Reinitiating the Emergency Mode...................................................................................67
15.11.7 Exiting the Emergency Mode..........................................................................................67
15.12 Fall Alert.......................................................................................................................................67
15.12.1 Turning the Fall Alert Feature On...................................................................................68
15.12.2 Turning the Fall Alert Feature Off...................................................................................68
15.13 Entering the Front Panel Programming....................................................................................... 68
15.14 Home Channel Reminder............................................................................................................ 68
15.14.1 Muting the Home Channel Reminder.............................................................................69
15.14.2 Setting New Home Channels......................................................................................... 69
15.15 Job Tickets...................................................................................................................................69
15.15.1 Accessing the Job Tickets Folder...................................................................................70
15.15.2 Logging In the Remote Server....................................................................................... 70
15.15.3 Creating Job Tickets.......................................................................................................70
15.15.4 Sending Job Tickets Using Job Tickets Templates........................................................ 70
15.15.5 Responding to Job Tickets.............................................................................................71
15.15.6 Deleting Job Tickets.......................................................................................................71
15.16 Lone Worker.................................................................................................................................72
15.17 Monitor Feature............................................................................................................................72
15.17.1 Monitoring Channels...................................................................................................... 72
15.17.2 Permanent Monitor.........................................................................................................73
15.17.2.1 Setting the Permanent Monitor.........................................................................73
15.18 Priority Monitor.............................................................................................................................73
15.18.1 Receive Group List.........................................................................................................74
15.19 Remote Monitor........................................................................................................................... 74
5
MN008329A01-AC
Contents
15.19.1 Initiating the Remote Monitor......................................................................................... 75
15.20 Mute Mode................................................................................................................................... 75
15.20.1 Turning the Mute Mode On............................................................................................ 76
15.20.2 Setting the Mute Mode Timer.........................................................................................76
15.20.3 Exiting the Mute Mode................................................................................................... 76
15.21 Notification List.............................................................................................................................77
15.21.1 Accessing the Notification List....................................................................................... 77
15.22 Over-the-Air Programming...........................................................................................................77
15.23 Scan.............................................................................................................................................78
15.23.1 Turning the Scan On...................................................................................................... 79
15.23.2 Turning the Scan Off...................................................................................................... 79
15.23.3 Scan Talkback................................................................................................................ 79
15.23.4 Nuisance Channels........................................................................................................ 80
15.23.4.1 Deleting Nuisance Channels............................................................................ 80
15.23.4.2 Restoring Nuisance Channels..........................................................................80
15.23.5 Vote Scan.......................................................................................................................80
15.23.6 Scan Lists.......................................................................................................................81
15.23.6.1 Editing the Scan List.........................................................................................81
15.23.6.2 Editing Priority for the Scan List....................................................................... 81
15.23.6.3 Viewing the Scan List....................................................................................... 82
15.23.6.4 Adding New Entries to the Scan List................................................................ 82
15.23.6.5 Deleting Entries from the Scan List.................................................................. 82
15.23.7 Flexible Receive List ..................................................................................................... 83
15.23.7.1 Turning the Flexible Receive List On................................................................83
15.23.7.2 Turning the Flexible Receive List Off................................................................83
15.23.7.3 Adding New Entries to the Flexible Receive List..............................................83
15.23.7.4 Deleting Entries from the Flexible Receive List................................................83
15.23.8 Multi-Talkgroup Affiliation............................................................................................... 84
15.23.8.1 Adding the Talkgroup Affiliation........................................................................ 84
15.23.8.2 Removing the Talkgroup Affiliation................................................................... 84
15.24 Priority Call...................................................................................................................................84
15.24.1 Switching the Priority Call Level.....................................................................................85
15.25 Radio Check................................................................................................................................ 85
15.25.1 Sending Radio Checks...................................................................................................86
15.26 Radio Kill......................................................................................................................................86
15.27 Received Signal Strength Indicator..............................................................................................86
15.27.1 Viewing RSSI Values......................................................................................................86
15.28 Response Inhibit.......................................................................................................................... 87
15.28.1 Setting the Response Inhibit.......................................................................................... 87
6
MN008329A01-AC
Contents
15.29 Rental Timer.................................................................................................................................87
15.29.1 Accessing Rental Timer Information.............................................................................. 88
15.29.2 Rental Expiry Reminder................................................................................................. 88
15.29.3 Extending the Rental Period.......................................................................................... 88
15.30 Security........................................................................................................................................ 88
15.30.1 Disabling Radios............................................................................................................ 89
15.30.2 Enabling Radios............................................................................................................. 90
15.31 Service and Support.................................................................................................................... 90
15.31.1 Accessing Notifications.................................................................................................. 90
15.31.2 Accessing Service and Support..................................................................................... 91
15.31.3 Viewing Service Contact................................................................................................ 92
15.32 Stun or Revive............................................................................................................................. 92
15.32.1 Stunning Radios.............................................................................................................93
15.32.2 Reviving Radios............................................................................................................. 93
15.33 Status Message........................................................................................................................... 94
15.33.1 Viewing Status Messages.............................................................................................. 94
15.33.2 Sending Status Messages............................................................................................. 94
15.33.3 Responding to Status Messages................................................................................... 95
15.33.4 Deleting Status Messages............................................................................................. 95
15.34 Text Messaging............................................................................................................................ 95
15.34.1 Viewing Text Messages..................................................................................................96
15.34.2 Composing Text Messages............................................................................................ 96
15.34.3 Sending Text Messages................................................................................................. 96
15.34.4 Responding to Text Messages....................................................................................... 97
15.34.5 Forwarding Text Messages............................................................................................ 98
15.34.6 Deleting Text Messages................................................................................................. 99
15.34.7 Setting Text Message Alert Tones..................................................................................99
Chapter 16: Utilities..........................................................................................................100
16.1 Talkaround................................................................................................................................... 100
16.1.1 Toggling Between Repeater and Talkaround Mode....................................................... 100
16.2 Setting Radio Tones and Alerts....................................................................................................100
16.3 Setting Power Levels................................................................................................................... 101
16.4 Adjusting Display Settings........................................................................................................... 101
16.5 Setting Squelch Levels................................................................................................................ 101
16.6 Keypad Lock Options...................................................................................................................102
16.6.1 Locking or Unlocking the Keypad...................................................................................102
16.7 Setting Languages....................................................................................................................... 102
16.8 Setting LED Indicators................................................................................................................. 103
16.9 Password Lock.............................................................................................................................103
7
MN008329A01-AC
Contents
16.9.1 Accessing Radios with Password.................................................................................. 103
16.9.2 Unlocking Radios in Locked State................................................................................. 104
16.9.3 Setting the Password Lock.............................................................................................104
16.9.4 Changing Passwords..................................................................................................... 104
16.10 Voice Announcement.................................................................................................................105
16.10.1 Setting the Voice Announcement.................................................................................105
16.11 Text-to-Speech........................................................................................................................... 105
16.11.1 Setting the Text-to-Speech........................................................................................... 106
16.12 Setting the Microphone Automatic Gain Control........................................................................106
16.13 Setting the Microphone Distortion..............................................................................................106
16.14 Setting the Text Entry.................................................................................................................107
16.15 Privacy....................................................................................................................................... 107
16.15.1 Setting Privacy............................................................................................................. 108
16.16 Voice Operating Transmission................................................................................................... 108
16.16.1 Setting the Voice Operating Transmission................................................................... 109
16.17 Setting the Audio Ambience.......................................................................................................109
16.18 Setting the Audio Profiles...........................................................................................................109
16.19 Setting the Acoustic Feedback Suppressor............................................................................... 110
16.20 Setting the Global Navigation Satellite System..........................................................................110
16.21 Setting the Automatic Call Forwarding.......................................................................................110
16.22 Setting the Option Board............................................................................................................ 111
16.23 Setting the Intelligent Audio........................................................................................................111
16.24 Setting the Trill Enhancement.....................................................................................................111
16.25 Accessing the Radio Information................................................................................................112
16.26 Identifying the Cable Type..........................................................................................................112
16.27 Switching Audio Route between Internal Radio Speaker and Wired Accessory........................112
8
MN008329A01-AC
Legal and Support
Legal and Support
Intellectual Property and Regulatory Notices
Copyrights
The Motorola Solutions products described in this document may include copyrighted Motorola Solutions
computer programs. Laws in the United States and other countries preserve for Motorola Solutions
certain exclusive rights for copyrighted computer programs. Accordingly, any copyrighted Motorola Solutions
computer programs contained in the Motorola Solutions products described in this document may not be
copied or reproduced in any manner without the express written permission of Motorola Solutions.
No part of this document may be reproduced, transmitted, stored in a retrieval system, or translated into
any language or computer language, in any form or by any means, without the prior written permission of
Motorola Solutions, Inc.
Trademarks
MOTOROLA, MOTO, MOTOROLA SOLUTIONS, and the Stylized M Logo are trademarks or registered
trademarks of Motorola Trademark Holdings, LLC and are used under license. All other trademarks are the
property of their respective owners.
License Rights
The purchase of Motorola Solutions products shall not be deemed to grant either directly or by implication,
estoppel or otherwise, any license under the copyrights, patents or patent applications of Motorola Solutions,
except for the normal nonexclusive, royalty-free license to use that arises by operation of law in the sale of a
product.
Open Source Content
This product may contain Open Source software used under license. Refer to the product installation media
for full Open Source Legal Notices and Attribution content.
European Union (EU) and United Kingdom (UK) Waste of Electrical and Electronic
Equipment (WEEE) Directive
The European Union's WEEE directive and the UK's WEEE regulation require that products sold into
EU countries and the UK must have the crossed-out wheelie bin label on the product (or the package in some
cases). As defined by the WEEE directive, this crossed-out wheelie bin label means that customers and end
users in EU and UK countries should not dispose of electronic and electrical equipment or accessories in
household waste.
Customers or end users in EU and UK countries should contact their local equipment supplier representative
or service center for information about the waste collection system in their country.
Disclaimer
Please note that certain features, facilities, and capabilities described in this document may not be applicable
to or licensed for use on a specific system, or may be dependent upon the characteristics of a specific mobile
subscriber unit or configuration of certain parameters. Please refer to your Motorola Solutions contact for
further information.
9
MN008329A01-AC
Legal and Support
©
2024 Motorola Solutions, Inc. All Rights Reserved
Legal and Compliance Statements
Important Safety Information
RF Energy Exposure and Product Safety Guide for Portable Two-Way Radios
CAUTION:
This radio is restricted to Occupational use only. Before using the radio, read the RF Energy
Exposure and Product Safety Guide that comes with the radio. This guide contains operating
instructions for safe usage, RF energy awareness, and control for compliance with applicable standards
and regulations.
Warranty and Service Support
Limited Warranty
MOTOROLA SOLUTIONS COMMUNICATION PRODUCTS
I. WHAT THIS WARRANTY COVERS AND FOR HOW LONG:
Motorola Solutions, Inc. ("Motorola Solutions") warrants the Motorola Solutions manufactured Communication
Products listed below ("Product") against defects in material and workmanship under normal use and service
for a period of time from the date of purchase as scheduled below:
Portable Radios Two (2) Years
Product Accessories (Including Batteries and
Chargers)
Motorola Solutions, at its option, will at no charge either repair the Product (with new or reconditioned parts),
replace it (with a new or reconditioned Product), or refund the purchase price of the Product during the
warranty period provided it is returned in accordance with the terms of this warranty. Replaced parts or
boards are warranted for the balance of the original applicable warranty period. All replaced parts of Product
shall become the property of Motorola Solutions.
This express limited warranty is extended by Motorola Solutions to the original end user purchaser only
and is not assignable or transferable to any other party. This is the complete warranty for the Product
manufactured by Motorola Solutions. Motorola Solutions assumes no obligations or liability for additions or
modifications to this warranty unless made in writing and signed by an officer of Motorola Solutions.
Unless made in a separate agreement between Motorola Solutions and the original end user purchaser,
Motorola Solutions does not warrant the installation, maintenance or service of the Product.
Motorola Solutions cannot be responsible in any way for any ancillary equipment not furnished by Motorola
Solutions which is attached to or used in connection with the Product, or for operation of the Product with any
ancillary equipment, and all such equipment is expressly excluded from this warranty. Because each system
which may use the Product is unique, Motorola Solutions disclaims liability for range, coverage, or operation
of the system as a whole under this warranty.
One (1) Year
10
MN008329A01-AC
Legal and Support
II. GENERAL PROVISIONS
This warranty sets forth the full extent of Motorola Solutions responsibilities regarding the Product. Repair,
replacement or refund of the purchase price, at Motorola Solutions option, is the exclusive remedy. THIS
WARRANTY IS GIVEN IN LIEU OF ALL OTHER EXPRESS WARRANTIES. IMPLIED WARRANTIES,
INCLUDING WITHOUT LIMITATION, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR
A PARTICULAR PURPOSE, ARE LIMITED TO THE DURATION OF THIS LIMITED WARRANTY. IN NO
EVENT SHALL MOTOROLA SOLUTIONS BE LIABLE FOR DAMAGES IN EXCESS OF THE PURCHASE
PRICE OF THE PRODUCT, FOR ANY LOSS OF USE, LOSS OF TIME, INCONVENIENCE, COMMERCIAL
LOSS, LOST PROFITS OR SAVINGS OR OTHER INCIDENTAL, SPECIAL OR CONSEQUENTIAL
DAMAGES ARISING OUT OF THE USE OR INABILITY TO USE SUCH PRODUCT, TO THE FULL EXTENT
SUCH MAY BE DISCLAIMED BY LAW.
III. STATE LAW RIGHTS:
SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR
CONSEQUENTIAL DAMAGES OR LIMITATION ON HOW LONG AN IMPLIED WARRANTY LASTS, SO
THE ABOVE LIMITATION OR EXCLUSIONS MAY NOT APPLY.
This warranty gives specific legal rights, and there may be other rights which may vary from state to state.
IV. HOW TO GET WARRANTY SERVICE
You must provide proof of purchase (bearing the date of purchase and Product item serial number) in order to
receive warranty service and, also, deliver or send the Product item, transportation and insurance prepaid, to
an authorized warranty service location. Warranty service will be provided by Motorola Solutions through one
of its authorized warranty service locations. If you first contact the company which sold you the Product (for
example, dealer or communication service provider), it can facilitate your obtaining warranty service. You can
also call Motorola Solutions at 1-800-927-2744.
V. WHAT THIS WARRANTY DOES NOT COVER
1. Defects or damage resulting from use of the Product in other than its normal and customary manner.
2. Defects or damage from misuse, accident, water, or neglect.
3. Defects or damage from improper testing, operation, maintenance, installation, alteration, modification, or
adjustment.
4. Breakage or damage to antennas unless caused directly by defects in material workmanship.
5. A Product subjected to unauthorized Product modifications, disassembles or repairs (including, without
limitation, the addition to the Product of non-Motorola Solutions supplied equipment) which adversely
affect performance of the Product or interfere with Motorola Solutions normal warranty inspection and
testing of the Product to verify any warranty claim.
6. Product which has had the serial number removed or made illegible.
7. Rechargeable batteries if any of the seals on the battery enclosure of cells are broken or show evidence
of tampering.
8. Rechargeable batteries if the damage or defect is caused by charging or using the battery in equipment
or service other than the Product for which it is specified.
9. Freight costs to the repair depot.
10. A Product which, due to illegal or unauthorized alteration of the software/firmware in the Product, does
not function in accordance with Motorola Solutions published specifications or the FCC certification
labeling in effect for the Product at the time the Product was initially distributed from Motorola Solutions.
11
MN008329A01-AC
Legal and Support
11. Scratches or other cosmetic damage to Product surfaces that does not affect the operation of the
Product.
12. Normal and customary wear and tear.
VI. PATENT AND SOFTWARE PROVISIONS
Motorola Solutions will defend, at its own expense, any suit brought against the end user purchaser to the
extent that it is based on a claim that the Product or parts infringe a United States patent, and Motorola
Solutions will pay those costs and damages finally awarded against the end user purchaser in any such suit
which are attributable to any such claim, but such defense and payments are conditioned on the following:
1. Motorola Solutions will be notified promptly in writing by such purchaser of any notice of such claim,
2. Motorola Solutions will have sole control of the defense of such suit and all negotiations for its settlement
or compromise, and
3. Should the Product or parts become, or in Motorola Solutions opinion be likely to become, the subject of
a claim of infringement of a United States patent, that such purchaser will permit Motorola Solutions, at its
option and expense, either to procure for such purchaser the right to continue using the Product or parts
or to replace or modify the same so that it becomes non-infringing or to grant such purchaser a credit for
the Product or parts as depreciated and accept its return. The depreciation will be an equal amount per
year over the lifetime of the Product or parts as established by Motorola Solutions.
Motorola Solutions will have no liability with respect to any claim of patent infringement which is based
upon the combination of the Product or parts furnished hereunder with software, apparatus or devices
not furnished by Motorola Solutions, nor will Motorola Solutions have any liability for the use of ancillary
equipment or software not furnished by Motorola Solutions which is attached to or used in connection with the
Product. The foregoing states the entire liability of Motorola Solutions with respect to infringement of patents
by the Product or any parts thereof.
Laws in the United States and other countries preserve for Motorola Solutions certain exclusive rights for
copyrighted Motorola Solutions software such as the exclusive rights to reproduce in copies and distribute
copies of such Motorola Solutions software. Motorola Solutions software may be used in only the Product
in which the software was originally embodied and such software in such Product may not be replaced,
copied, distributed, modified in any way, or used to produce any derivative thereof. No other use including,
without limitation, alteration, modification, reproduction, distribution, or reverse engineering of such Motorola
Solutions software or exercise of rights in such Motorola Solutions software is permitted. No license is
granted by implication, estoppel or otherwise under Motorola Solutions patent rights or copyrights.
VII. GOVERNING LAW
This Warranty is governed by the laws of the State of Illinois, U.S.A.
VIII. For Australia Only
This warranty is given by Motorola Solutions Australia Pty Limited (ABN 16 004 742 312) of Tally Ho
Business Park, 10 Wesley Court. Burwood East, Victoria.
Our goods come with guarantees that cannot be excluded under the Australia Consumer Law. You are
entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable
loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of
acceptable quality and the failure does not amount to a major failure.
Motorola Solutions Australia's limited warranty above is in addition to any rights and remedies you may have
under the Australian Consumer Law. If you have any queries, please call Motorola Solutions Australia at 1800
457 439. You may also visit our website: http://www.motorolasolutions.com/XA-EN/Pages/Contact_Us for the
most updated warranty terms.
12
MN008329A01-AC
Chapter 1: Read Me First
Chapter 1
Read Me First
This user guide covers the basic operations of the radio models offered in your region.
Notations Used in This Manual
Throughout the text in this publication, you notice the use of Warning, Caution, and Notice. These notations
are used to emphasize that safety hazards exist, and the care that must be taken or observed.
WARNING: An operational procedure, practice, or condition, and so on, which may result in injury or
death if not carefully observed.
CAUTION: An operational procedure, practice, or condition, and so on, which may result in damage to
the equipment if not carefully observed.
NOTE: An operational procedure, practice, or condition, and so on, which is essential to emphasize.
Special Notations
The following special notations are used throughout the text to highlight certain information or items:
Table 1: Special Notations
Example Description
Menu key or PTT button Bold words indicate a name of a key, button, or soft
menu item.
Your radio shows Bluetooth On. Typewriter words indicate the MMI strings or mes-
sages displayed on your radio.
<required ID>
Setup → Tone → All Tones Bold words with the arrow in between indicate the
The courier, bold, italic, and angle brackets indicate user input.
navigation structure in the menu items.
Feature and Service Availability
Your dealer or administrator may have customized your radio for your specific needs.
NOTE:
● Not all features in the manual are available in your radio. Contact your dealer or administrator for
more information.
You can consult your dealer or system administrator about the following:
● What are the functions of each button?
● Which optional accessories may suit your needs?
● What are the best radio usage practices for effective communication?
● What maintenance procedures promote longer radio life?
13
MN008329A01-AC
Chapter 1: Read Me First
1.1
Software Version
All the features described in the following sections are supported by the software version:
R02.24.01.1000 or later.
Contact your dealer or administrator for more information.
14
MN008329A01-AC
Chapter 2: Introduction
Chapter 2
Introduction
This user guide is written as per the highest tier model offered to the region.
The following table describes ways to access features for different radio models. You receive different
indications depending on the radio model.
Table 2: The Feature Access and Indications of Different Radio Model
Full Keypad Non-Keypad
Radio Model
Figure 1: DP4801 Ex Figure 2: DP4401 Ex
Feature Access
Feature Indication
NOTE: To understand which feature is available with the Programmable Button, you can refer to the
Programmable Buttons on page 24 topic.
● Menu
● Programmable Button
● Tone
● LED indicator
● Display
● Voice Announcement or Text-toSpeech
Programmable Button
● Tone
● LED indicator
● Voice Announcement or Text-toSpeech
15
MN008329A01-AC
Chapter 3: Radio Care
Chapter 3
Radio Care
This section describes the basic handling precaution of the radio.
Table 3: IP Specification
IP Specification Description
IP67 Allows your radio to withstand adverse field condi-
tions such as being submersed in water between
15 cm and 1 m for 30 minutes or dust tight for 2–8
hours.
CAUTION: Do not disassemble your radio. This could damage radio seals and result in leak paths into
the radio. Radio maintenance should only be done in service depot that is equipped to test and replace
the seal on the radio.
● If your radio has been submersed in water, shake your radio well to remove any water that may be
trapped inside the speaker grille and microphone port. Trapped water could cause decreased audio
performance.
● If your radio's battery contact area has been exposed to water, clean and dry battery contacts on both
your radio and the battery before attaching the battery to radio. The residual water could short-circuit the
radio.
● If your radio has been submersed in a corrosive substance (for example, saltwater), rinse radio and
battery in fresh water then dry radio and battery.
● To clean the exterior surfaces of your radio, use a diluted solution of mild dishwashing detergent and
fresh water (for example, one teaspoon of detergent to one gallon of water).
● Never poke the vent (hole) located on the radio chassis below the battery contact. This vent allows
for pressure equalization in the radio. Doing so may create a leak path into radio and your radio's
submersibility may be lost.
● Never obstruct or cover the vent, even with a label.
● Ensure that no oily substances come in contact with the vent.
● Your radio with antenna attached properly is designed to be submersible to a maximum depth of 1 m
(3.28 ft) and a maximum submersion time of 30 minutes. Exceeding either maximum limit or use without
antenna may result in damage to your radio.
● When cleaning your radio, do not use a high pressure jet spray on radio as this will exceed the 1 m depth
pressure and may cause water to leak into your radio.
16
MN008329A01-AC
Chapter 4: Getting Started
Chapter 4
Getting Started
This chapter provides instructions on how to prepare your radio for use.
4.1
Charging the Battery
For best performance, your radio is powered by a Motorola Solutions-approved Lithium-Ion (Li-lon) battery.
Prerequisites: Turn off your radio when charging.
Procedure:
● To avoid damage and comply with warranty terms, charge the battery using a Motorola Solutios
charger exactly as described in the charger user guide.
● Charge your battery only in non-hazardous areas. After battery is charged, allow your radio to rest for
at least 3 minutes.
● If battery is attached to your radio, ensure that your radio remains powered off while charging.
● Charge a new battery 14 to 16 hours before initial use for best performance.
● Always charge your IMPRES battery with an IMPRES charger for optimized battery life and valuable
battery data.
IMPRES batteries charged exclusively with IMPRES chargers receive a 6-month capacity warranty
extension over the standard Motorola Solutions Premium battery warranty duration.
4.2
Attaching the Battery
Procedure:
1. Align the battery with the rails on the back of the radio.
2. Press the battery firmly, and slide upwards until the latch snaps into place.
3. Slide battery latch into lock position.
17
MN008329A01-AC
Chapter 4: Getting Started
Postrequisites:
NOTE:
If the radio is attached with the wrong battery, your radio shows the following indications:
● A low pitched warning tone sounds.
● The red LED blinks.
● The display shows Wrong Battery
● The Voice Announcement or Text‑to‑Speech sounds if loaded using CPS.
If the radio is attached with an unsupported battery, your radio shows the following indications:
● An alert tone sounds.
● The display shows Unknown Battery.
● Battery icon is disabled.
The certification of the radio is voided if you attach a UL battery to an FM approved radio or vice versa.
If your radio is attached with an unsupported, wrong, or unrecognized battery, immediately swap with
the correct battery.
4.3
Removing the Battery
Prerequisites: Ensure that your radio is turned off.
Procedure:
Move the battery latch into unlock position and hold, and slide the battery down and off the rails.
4.4
Attaching the Antenna
Procedure:
1. Set the antenna in the receptacle.
2. Turn the antenna clockwise.
NOTE: Fastening the antenna blocks water and dust from entering the radio.
CAUTION: To prevent damages, replace the faulty antenna with only MOTOTRBO antennas.
4.5
Removing the Antenna
Procedure:
1. Turn the antenna counterclockwise.
2. Remove the antenna from the receptacle.
18
Chapter 4: Getting Started
4.6
Attaching the Belt Clip
Procedure:
1. Align the grooves on the clip with the grooves on the battery.
2. Press the belt clip downward until you hear a click sound.
4.7
Removing the Belt Clip
Procedure:
1. Press the belt clip tab away from the battery using a key.
2. Slide the clip upward and away from the radio.
4.8
Attaching the Universal Connector Cover
MN008329A01-AC
Procedure:
1. Insert the slanted end of the cover into the slots above the universal connector.
2. Press downwards on the cover to seat the cover properly on the universal connector.
3. Secure the connector cover to the radio by turning the thumbscrew clockwise.
4.9
Removing the Universal Connector Cover
Procedure:
1. Turn the thumbscrew counterclockwise.
2. Slide the connector cover up and out of the slanted end of the universal connector.
Postrequisites: Replace the dust cover when the universal connector is not in use.
4.10
Turning the Radio On
Procedure:
Turn the On/Off/Volume knob clockwise until a click sounds.
Result:
If your radio is turned on, your radio shows the following indications:
● A tone sounds.
NOTE: If the Tones/Alerts function is disabled, no tone sounds.
● The green LED illuminates.
● The Home screen lights up.
19
MN008329A01-AC
Chapter 4: Getting Started
● If voice announcement type is set to Voice Announcement (VA), the Power Up Status Announcement
is enabled and Voice Announcement File is attached, the voice announcement sounds the battery level,
and other service announcements.
● If voice announcement type is set to Text-to-Speech (TTS), and the Power Up Status Announcement
is enabled, the voice announcement sounds the battery level, radio alias, and other service
announcements.
NOTE:
If your radio fails to turn on although your battery is charged and properly attached, contact your dealer
for assistance.
4.11
Turning the Radio Off
Procedure:
Turn the On/Off/Volume knob counterclockwise until a click sounds.
Result: The display shows Powering Down.
4.12
Adjusting the Volume
Procedure:
Perform one of the following actions:
● To increase the volume, turn the On/Off/Volume knob clockwise.
● To decrease the volume, turn the On/Off/Volume knob counterclockwise.
NOTE:
Your radio can be programmed to have a minimum volume offset where the volume level cannot
be lowered past the programmed minimum volume.
20
Chapter 5
1
2
3
4
5
6
7
9
8
10
11
12
13
14
Radio Overview
Radio overview explains the buttons, icons, and LED indications of your radio.
Figure 3: Full Keypad Model
MN008329A01-AC
Chapter 5: Radio Overview
Table 4: Callout Legend
Label Button Name Description
1 Channel Selector knob To select channel.
2 On/Off/Volume knob To turn your radio on or off and adjust volume.
3 LED Indicator The red, green, and orange light-emitting diodes in-
4, 6 Side buttons These buttons are field programmable using the
5 Push-To-Talk (PTT) button To execute voice operations (for example, Group
7 Menu Navigation buttons Five buttons to provide menu navigation and selec-
8 Keypad Twelve keys that allow the user to input characters
dicate operating status.
Customer Programming Software (CPS).
Call and Private Call).
tion interface.
for various text-based operations.
21
4
5
6
2
1
11
10
9
7
3
8
MN008329A01-AC
Chapter 5: Radio Overview
Label Button Name Description
9 Liquid Crystal Display (LCD) 132 x 90 highly transflective color display provides
visual information about many radio features.
10 Microphone Allows the voice to be sent when PTT or voice oper-
ations are activated.
11 Speaker Outputs all tones and audio that are generated by
the radio (for example, features like keypad tones
and voice audio).
12 Universal Connector Interface point for all accessories to be used with the
radio. It has 12 points to which specific accessories
will connect and be activated.
13 Emergency button To turn on and off the Emergency Operations.
14 Antenna Provides the needed RF amplification when trans-
mitting or receiving.
Figure 4: Non-Keypad Model
Table 5: Callout Legend
Label Button Name Description
1 Channel Selector knob To select channel.
2 On/Off/Volume knob To turn your radio on or off and adjust volume.
3 LED Indicator The red, green, and orange light-emitting diodes in-
22
dicate operating status.
MN008329A01-AC
Chapter 5: Radio Overview
Label Button Name Description
4, 6 Side buttons These buttons are field programmable using the
Customer Programming Software (CPS).
5 Push-To-Talk (PTT) button To execute voice operations (for example, Group
Call and Private Call).
7 Microphone Allows the voice to be sent when PTT or voice oper-
ations are activated.
8 Speaker Outputs all tones and audio that are generated by
the radio (for example, features like keypad tones
and voice audio).
9 Universal Connector Interface point for all accessories to be used with the
radio. It has 12 points to which specific accessories
will connect and be activated.
10 Emergency button To turn on and off the Emergency Operations.
11 Antenna Provides the needed RF amplification when trans-
mitting or receiving.
5.1
Keypad Overview
Figure 5: Keypad Overview
23
MN008329A01-AC
Chapter 5: Radio Overview
Table 6: Keypad Overview
Label Button Name Description
1 Programmable Button 1
(P1)
2 Menu/OK button Press to access Menu feature.
3 Number keys Press these keys repeatedly until the desired letter, number,
4 * or delete key During numeric entry, press this key to enter *.
5 0 key Press to enter 0.
6 # or space key During numeric entry, press this key to enter #.
7 Back/Home button Press to return to previous screen.
8 Programmable Button 2
(P2)
9 4-Way Navigation but-
tons
This button is field programmable using the Customer Programming Software (CPS).
In the menu, use this key to select.
punctuation, or symbol appears.
During text entry, press this key to delete a character.
Press and hold to enable or disable Caps Lock.
During text entry, press this key to insert a space.
Press and hold this key to change text entry method.
Press and hold to return to home screen.
This button is field programmable using the CPS.
Press up, down, left, and right to navigate through your options.
5.2
Programmable Buttons
You can program the programmable buttons as shortcuts to the following radio functions through Customer
Programming Software (CPS).
NOTE: Contact your dealer for more information.
Table 7: Assignable Radio Functions
Function Description
Acoustic Feedback (AF) Suppressor Allows you to toggle the AF Suppressor feature to
on or off.
All Alert Tones Allows you to toggle all tones and alerts to on or
off.
Audio Profiles Allows you to select the preferred audio profiles.
Audio Routing Allows you to toggle the audio routing between in-
ternal and external speakers.
Backlight Allows you to toggle the display backlight to on or
off.
24
MN008329A01-AC
Chapter 5: Radio Overview
Function Description
Backlight Brightness Allows you to adjust brightness level.
Battery Indicator Allows you to check the current status of the bat-
tery level.
Brightness Allows you to adjust the brightness level.
Call Forwarding Allows you to toggle the Call Forwarding to on or
off.
Call Log Allows you to select the call log list.
Cancel Allows the user to cancel an ongoing call, if call
type is Group Call, then only call initiator can use
this button to cancel an ongoing call; if call type is
Private Call, then both the call initiator and receiver
can use this button to cancel an ongoing call.(applicable to Display model only).
Channel Announcement Allows you to play zone and channel announce-
ment voice messages in the current channel.
Contacts Provides direct access to the contacts list.
Display Mode Allows you to toggle to day or night mode
Emergency Off Allows you to terminate an outgoing emergency
call.
Emergency On Allows you to set up an emergency call.
GNSS (Global Navigation Satellite System (GNSS)
On or Off
Allows you to toggle the satellite navigation system
on or off.
Intelligent Audio Allows you to toggle intelligent audio to on or off.
Job Ticket Allows you to access the Job Tickets folder.
Keypad Lock Allows you to toggle the keypad to lock or unlock.
Manual Dial Allows you to initiate Private Call by entering the
subscriber ID.
Manual Site Roam Allows you to start the manual site search.
Mic AGC Allows you to toggle the internal microphone auto-
matic gain control (AGC) to on or off.
Monitor Allows you to monitor a channel.
Mute Mode Allows you to turn Mute Mode on or off.
Notifications Allows you to direct access to the notification list.
Nuisance Delete Allows you to temporarily remove an unwanted
channel from the scan list, except the Selected
Channel. The nuisance deleted channel will be restored into the scan list, for instance, when radio is
powered off and back on again.
One Touch Access Allows you to direct access to the predefined call
features.
25
MN008329A01-AC
Chapter 5: Radio Overview
Function Description
Option Board Feature Allows you to toggle the option board feature(s) to
enable or disable the option board-enabled channels.
Permanent Monitor Allows you to monitor a selected channel for all
radio traffic until function is disabled.
Phone Allows you to direct access to the phone contact
list.
Phone Exit Allows the user to terminate a phone call (applica-
ble to Non-Display or Numeric Display model, Digital mode only).
Power Level Allows you to toggle the transmit power to high or
low.
Privacy Allows you to toggle the privacy to on or off.
Radio Check Allows you to check if the radio is active in the
system.
Radio Enable or Disable Allows a target radio to be remotely enabled or
disabled.
Radio Name Displays the radio alias on the radio display.
Remote Monitor Allows you to turn on the microphone of a target
radio without giving any indications.
Repeater or Talkaround Allows you to toggle between using a repeater and
directly communicating with another radio.
Reset Home Channel Allows you to select a new home channel.
Scan Allows you to toggle the scan to on or off.
Silence Home Channel Reminder Allows you to mute the Home Channel Reminder.
Site Info Allows you to view the current Capacity Max or
Other Systems site name and ID.
Site Lock Allows you to enable the site lock to search only
in current site or disable the site lock to search in
other sites as well.
Status Allows you to select the status list menu.
Telemetry Control Allows you to control the output pin on a local or
remote radio.
Text Message Allows you to select the text message menu.
Toggle Call Priority Level Allows you to enable your radio to enter Call Priori-
ty Level High or Normal.
Transmit Interrupt Allows you to stop an on-going voice call by dekey-
ing the transmitting radio or terminate the repeater
call hang time in order to free up the channel. This
button can also be used to end a Remote Monitor
session.
Trill Enhancement Allows you to toggle the trill enhancement to on or
off.
26
MN008329A01-AC
Chapter 5: Radio Overview
Function Description
Unassigned Indicates that the button function has not yet as-
signed.
Voice Announcement Allows you to toggle the voice announcement to on
or off.
Voice Operating Transmission (VOX) Allows you to toggle the VOX to on or off.
Zone Selection Allows you to select from a list of zones.
Zone Toggle Allows you to switch between 2 zones.
5.3
Icons
Icons are only available for radio with display.
Your radio display shows the radio status, text entries, and menu entries.
5.3.1
Display Icons
The following icons appear on the status bar at the top of the radio display. The icons are arranged left most
in order of appearance or usage, and are channel-specific.
Table 8: Display Icons
Icon Description
Battery
Call Log
Contact
DGNA
Emergency
GNSS Available
GNSS Not Available
High Volume Data
Message
27
MN008329A01-AC
Chapter 5: Radio Overview
Icon Description
Monitor
Mute Mode
Notification
Option Board
Option Board Non-Function
Over-the-Air Programming Delay Timer
Power Level
or
or
Priority Talkgroup 1 or 2
Received Signal Strength Indicator (RSSI)
Response Inhibit
Ring Only
1
Scan
Scan Priority 1 or 2
1
Service & Support
Shared Frequency
Sign In to Remote Server
2
1
Not Applicable in Capacity Plus.
2
Only available for Full Keypad.
28
Sign Out from Remote Server
Secure
2
Icon Description
Silent Ring
MN008329A01-AC
Chapter 5: Radio Overview
Site Roaming
Status
Talkaround
Tones Disable
Unsecure
Vote Scan
3
1
5.3.2
Advanced Menu Icons
The following icons appear beside menu items that offer a choice between two options or as an indication
that there is a sub-menu offering two options.
Table 9: Advanced Menu Icons
Icon Description
Checkbox (Checked)
Checkbox (Empty)
Solid Black Box
5.3.3
Call Icons
The following icons appear on the display during a call. These icons also appear in the Contacts list to
indicate alias or ID type.
3
Not applicable in Capacity Plus-Single-Site.
29
MN008329A01-AC
Chapter 5: Radio Overview
Table 10: Call Icons
Icon Description
Call Priority High
DGNA Call
Group Call/All Call
Phone Call as Group or All Call
Phone Call as Private Call
Private Call
5.3.4
Job Tickets Icons
The following icons appear momentarily on the display in the Job Ticket folder.
Table 11: Job Ticket Icons
Icon Description
All Jobs
New Jobs
In Progress
Send Failed
Sent Successfully
30
Priority 1
Priority 2
Loading...