Mitel 5560 IPT User Manual

User Guide – Release 2.0

NOTICE

The information contained in this document is believed to be accurate in all respects but is not warranted by Mitel Networks™ Corporation (MITEL

). The information is subject to change without notice and should not be construed in any way as a commitment by Mitel or any of its affiliates or subsidiaries. Mitel and its affiliates and subsidiaries assume no responsibility for any errors or omissions in this document. Revisions of this document or new editions of it may be issued to incorporate such changes.

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companies and are hereby acknowledged.

Mitel 5560 IPT - User Guide

December 2007

®,™ Trademark of Mitel Networks Corporation

Mitel 5560 IPT User Guide

Table of Contents

ABOUT YOUR 5560 IPT ......................................................................................1

Elements of Your 5560 IPT............................................................................................1

Ring/Message indicators...........................................................................................................3

TIPS FOR YOUR COMFORT AND SAFETY.......................................................4

Don't cradle the handset! ..........................................................................................................4

Protect your hearing..................................................................................................................4

Adjust the viewing angle............................................................................................................4

5560 IPT AUDIO PATHS......................................................................................5

Tips for Using this Guide ...............................................................................................5

USING YOUR DEFAULT WINDOWS AND KEYS...............................................6

Getting Started with 5560 IPT........................................................................................7

For Users on Resilient 3300 ICP Systems .................................................................... 8

USING YOUR 5560 IPT APPLICATIONS............................................................9

Using the Settings Application.......................................................................................9

CUSTOMIZING YOUR 5560 IPT........................................................................11

Specify User Information ............................................................................................. 11

Using the Onscreen Keyboard.....................................................................................12

Using the Dial pad to Enter Information.......................................................................12

Specify Text Size.........................................................................................................13

Specify Call Notification Behavior................................................................................13

Specify Display Brightness and Contrast.....................................................................13

Change User PIN.........................................................................................................14

Handset Configuration.................................................................................................14

Enable a Screen Saver................................................................................................14

Specify Audio Feedback Options.................................................................................15

PROGRAMING FEATURES ON YOUR KEYS..................................................16

Tips for Programming Features...................................................................................16

Program Feature Keys Using the Settings Application................................................17

To program Speed Call:..........................................................................................................18

Edit Key Labels............................................................................................................18

Edit Float Key Behavior ...............................................................................................18

iii

Mitel 5560 IPT User Guide

Clear Programming from a Key ...................................................................................19

USING THE PEOPLE APPLICATION................................................................20

Setting Up Your Contact List .......................................................................................20

Editing information in your contact list.........................................................................20

USING THE CALL FORWARDING APPLICATION...........................................21

Program Call Forward Profiles................................................................................................21

Activate Call Forwarding Profile..............................................................................................22

Cancel Call Forwarding Profile................................................................................................22

Editing the Default Profile........................................................................................................22

MAKING AND ANSWERING CALLS ................................................................23

Dial from a Private Line Key ........................................................................................23

Dial from a Speed Call Key..........................................................................................23

Dial from the People Application..................................................................................23

Dial from the Keypad ...................................................................................................23

Phone Book.................................................................................................................24

Answer a call ...............................................................................................................24

To answer using speaker/microphone:...................................................................................24

End a call.....................................................................................................................25

Switch between two active calls .................................................................................. 25

Redial...........................................................................................................................25

Redial - Saved Number ...............................................................................................25

Handsfree Operation ...................................................................................................25

Handsfree Operation Examples..............................................................................................26

CALL HANDLING ..............................................................................................28

Hold .............................................................................................................................28

Transfer .......................................................................................................................28

Conference..................................................................................................................29

Conference Split..........................................................................................................29

Add Held......................................................................................................................29

Swap............................................................................................................................29

USING OTHER FEATURES...............................................................................30

Account Codes ............................................................................................................30

Attendant Call Hold - Remote Retrieve........................................................................ 30

Callback.......................................................................................................................30

Mitel 5560 IPT User Guide

Call Park......................................................................................................................31

Call Pickup...................................................................................................................31

Campon.......................................................................................................................32

Direct Paging...............................................................................................................32

Do Not Disturb.............................................................................................................32

Emergency Calls..........................................................................................................33

Group Paging / Meet Me Answer................................................................................. 33

Hot Desking.................................................................................................................34

Hot Desk - PIN Change ...............................................................................................34

Message......................................................................................................................34

Message Waiting Indicator ..........................................................................................35

Override (Intrude) ........................................................................................................35

Paging..........................................................................................................................35

Speak@Ease...............................................................................................................35

Speed Call...................................................................................................................35

Tag Call .......................................................................................................................36

Trunk Flash..................................................................................................................36

Mitel 5560 IPT User Guide

ABOUT YOUR 5560 IPT

The Mitel 5560 IPT® is a full-feature, dual port, enterprise-class financial trading device that provides voice communication over an IP network. Engineered specifically for the high call volumes of trading environments, the 5560 IPT features:

• two large graphics displays (160 x 320) with self-labeling keys

• optional simultaneous access to two active calls

The 5560 IPT offers 94 programmable multi-function keys for one-touch feature access. It also provides ten fixed feature keys for convenient access to features such as Conferencing, push-totalk microphone, customizable user settings, and navigational keys to access various screens and application layers.

The 5560 IPT supports Mitel Call Control (MiNet) protocol. It also supports Hot Desking and Resiliency, and can be used as a Teleworker phone.

Note: Line Interface Module and Conference Unit are not supported.

Figure 1. The 5560 IPT

Elements of Your 5560 IPT

Feature Function

1) Left Side and

2) Right Side Displays

3) Ring/Message Indicator Flashes to signal an incoming call or to indicate a message waiting in

Provides two large, high-resolution viewing areas that assist you in selecting and using 5560 IPT features.

Mitel 5560 IPT User Guide

Elements of Your 5560 IPT

Feature Function

your voice mailbox.

4) Handsfree Speaker Provides audio for Handsfree calls and paging.

5) Fixed Function Keys and Common Keypad

Common and fixed-function keys provide the following 5560 IPT functions, and audio control capability for both Left and Right displays:

Speaker: enables and disables Handsfree mode. See Handsfree Operation on page 25 for more information.

Menu: provides access to menus for your 5560 IPT's additional features.

Trans/Conf: initiates a call transfer or establishes a three-party conference call.

Hold: places the current call for the corresponding handset (left or right) on hold.

Release (two keys, one for each handset): when pressed during a call, ends the call (for the corresponding left or right handset).

Microphone either toggles the microphone ON and OFF (when pressed and immediately released), or allows push-to-talk microphone use (when pressed and held). Illuminated LED indicates microphon e ON state for the selected call.

Vol + and Vol - provide volume control for the handset and handsfree speakers.

Keypad: use to dial or enter numbers on the active display. Cancel: use to end a call.

6) Navigation Page Keys

for the Right Side and

7) Navigation Page Keys

for the Left Side

8) Left and Right Keys Left and Right: Maintain control over the common keys, which include

9) Softkeys On the Left and Right sides, the top three keys closest to the outside

10) Float Keys On both Left and Right sides, the top three keys closest to the center

Use to display additional pages of information. The 5560 IPT has three page navigation keys for each display: Back, Next, and Home. Pages 1, 3, and 5 display on the left. Pages 2, 4, and 6 display on the right. Press the Home key under either display to return to the Phone application (default).

Speaker, Trans/Conf, Vol +, Vol -, float keys, programmable keys, and the keypad.

edges of the terminal are softkeys. Key labels are determined by ICP programming and can change depending on context.

of the terminal are Float keys. Up to six concurrent incoming calls appear on the shared Float keys with associated labels.

Mitel 5560 IPT User Guide

11) Programmable

Feature Keys

Total of 94 self-labeling programmable keys (16 keys on each of six pages less two prime line keys on page 1.).

These keys can be programmed as speed call keys, feature keys, applications, or line appearance keys, according to your communication needs. The two feature keys on the bottom right of page 1 of the Left display are always Prime Line keys.

12) Handsets You can connect one or two handsets to the 5560 IPT. For more

information about audio device connectivity, refer to the 5560 IPT Installation Guide.

Ring/Message indicators

When indicator is…

it means that…

Flashing once rapidly Your 5560 IPT is ringing Flashing slowly A message or callback message is waiting at your 5560 IPT Off Your 5560 IPT is idle, or you are on a call

Mitel 5560 IPT User Guide

TIPS FOR YOUR COMFORT AND SAFETY

Don't cradle the handset!

Prolonged use of the handset can lead to neck, shoulder, or back discomfort, especially if you cradle the handset between your ear and shoulder. If you use your 5560 IPT a lot, you may find it more comfortable to use a headset. See the headset usage section on page 24 for more information.

Protect your hearing

Your 5560 IPT has a control for adjusting the volume of the handset receiver or headset. Because continuous exposure to loud sounds can contribute to hearing loss, keep the volume at a moderate level.

Adjust the viewing angle

The stand built into your 5560 IPT tilts to give you a better view of the keys. Refer to Figure 2. To tilt your 5560 IPT for better viewing: With the front of the 5560 IPT facing away from you, locate the adjustment handles on either side

of the terminal stand and push them away from you to loosen. Tilt the stand to the desired position and then pull the ratchet handles toward you to tighten.

Figure 2. Adjusting the viewing angle

Mitel 5560 IPT User Guide

5560 IPT AUDIO PATHS

You can operate the 5560 IPT with a single handset/headset or with one handset/headset on each side. In the case of a single handset/headset, you must select the handset/headset port to use by pressing the RIGHT or LEFT key. For example, if your single handset is connected to the Left side, and you press the LEFT key, then audio is presented to your handset. If you press the

cting a line key or feature key will notRIGHT key in the same situation, then sele

the left handset.

Tips for Using this Guide

• When this guide tells you to press one of the keys—for example, “Press Speaker”—it means press the Left or Right key to set the context to the left or right handset, a in your particular call situation. An exception to this rule is the “Release” key, one of which is located on each side. Simply press the Release key on the appropriate side.

• When this guide tells you to access a feature menu—for example, “Press the key you have programmed as People”—it means press the k whether it is programmed on the Left side or the Right. All applications launch on the lefthand display, regardless of Left/Right context.

ey that you have programmed as “People”,

present audio to

s needed

Mitel 5560 IPT User Guide

USING YOUR DEFAULT WINDOWS AND KEYS

The default 5560 IPT windows and keys are shown and described below. The default Phone window provides access to your programmed feature keys.

Figure 3. Default Display Windows

5560 IPT Default Window and Keys (see Figure 3) Feature Function

1) Softkeys Allow you to access the call control features that pertain to the feature you are currently using. These keys are non-programmable and are specific to the application or the state of the terminal. The 5560 IPT provides 6 softkeys, 3 on each side. Softkey prompts appearing in the display correspond to the relevant call, so you may see different contextual softkey prompts on each side at the same time.

2) Float Keys Display the queue of ringing calls. Up to six concurrent incoming calls appear on float keys with associated labels. For more information see “Edit Float Key Behavior on page 18.

3) Programmable

Keys

4) Page Navigation

Keys

Launch specific call control features. Press the Menu key and select the Settings application to program these keys. The 5560 IPT provides 16 programmable keys per page on each display (a maximum of 94 programmable keys when prime line keys are taken into account). For instructions about programming the keys, see Programming Features on Your Keys on page 16 .

Display additional pages of information. The 5560 IPT has three page navigation keys for each display: Back, Next, and Home. Pages 1, 3, and 5 are displayed on the left. Pages 2, 4, and 6 are displayed on the right.

Press the Home key under either display to return to the default Phone window.

Mitel 5560 IPT User Guide

5560 IPT Default Window and Keys (see Figure 3)

5) Status Line

6) Information Area Provides prompts in most applications. Content changes based on the

7) Footer Shows context and summary information based on information in the

The left side status line displays User Information. The right side status line displays time, date, and icons indicating feature

states as follows:

• Message Waiting (

• DND (

• Logged in as (

application/context.

Programmable Keys area, such as page indicators and quantity of items.

) - Indicates DND (Do not disturb) mode.

) - Indicates new voice mail.

) – Indicates that a hot desk user is logged in.

Getting Started with 5560 IPT

When you receive your 5560 IPT, you need to program features and applications. Pressing the Menu key provides a list of the applications you can use to customize your 5560 IPT. (See Figure 4, left display.)

Use the Settings application to program your personal settings like key programming, display brightness, and audio level. Use the People application to access/edit your contact list, or the Call Forwarding application to set up call forwarding profiles. For more information about the applications, see Using Your 5560 IPT Applications on page 9.

Programming of all keys (both left and right sides) is performed from the left side.

Figure 4. Menu Display Windows

+ 29 hidden pages