Mitel 5505 User Manual

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NOTICE

The information contained in this document is believed to be accurate in all respects but is not warranted
by Mitel Networks™ Corporation (MITEL

®

). The information is subject to change without notice and should
not be construed in any way as a commitment by Mitel or any of its affiliates or subsidiaries. Mitel and its
affiliates and subsidiaries assume no responsibility for any errors or omissions in this document. Revisions
of this document or new editions of it may be issued to incorporate such changes.

No part of this document can be reproduced or transmitted in any form or by any means - electronic or
mechanical - for any purpose without written pe rmission from Mitel Networks Corporation.

Trademarks

Mitel is a trademarks of Mitel Networks Corporation.
Adobe Acrobat Reader is a registered trademark of Adobe Systems Incorporated.
Other product names mentioned in this document may be trademarks of their respective companies and

are hereby acknowledged.

5505 Guest IP Phone Administration Guide

MCD Release 5.0

®,™ Trademark of Mitel Networks Corporation

© Copyright 2011, Mitel Networks Corporation

All rights reserved

ii

Table of Contents

iii

Chapter 1: Introduction

Introduction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Related Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Chapter 2: Registration and Configuration

Introduction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Preparing the Cordless Handset and Installing the Batteries. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Battery Specification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9

Charging the Handset. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Care of the Handsets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Registering the 5505 Guest IP Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Connecting the Charging Cradle (Optional) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Pairing the 5505 Cordless Handsets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Deleting/Replacing Paired Handsets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Reset to Factory (Default) Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Restoring the Base Station Default Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14

Restoring the Handset Default Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15

Re-Registering the 5505 Guest IP Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Firmware Upgrades . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16

MCD Programming Required . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

DHCP Options Form . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17

User and Device Configuration Form . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18

Other MCD ESM Forms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18

Feature Access Code Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18

Chapter 3: 5505 Phone Base

Introduction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Emergency Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21

Features and Function of the 5505 Guest IP Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Customizing the 5505 Guest IP Phone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

5505 Guest IP Phone Administration Guide

iv

Adjusting the Speaker Volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24

Adjusting the Ringer Volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24

Making and Answering Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Making a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25

Answering a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25

Ending a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25

Call Handling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Muting a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25

Joining a Call/Conference on a Handset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25

Using Other Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Using Speed Dial Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26

Retrieving Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26

Locating Handsets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26

Chapter 4: 5505 Cordless Handset

Introduction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Out of Range Indication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29

Charging the Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29

Features and Functions of the Cordless Handset. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Display and Display Back Light . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31

Display Keys on the Handset/Using the Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31

Using the Handset MENU . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .32

Menu Tree and Customizing the Handset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33

Making and Answering Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Turning the Handset On . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .34

Making a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .34

Answering a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .34

Ending a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .34

Turning the Ringer On/Off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35

Adjusting the Handset Volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35

Adjusting the Ringer Volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35

Call Handling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Muting a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .36

Joining a Call/Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .36

Table of Contents

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Using Other Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Retrieving Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37

Using Last Number Redial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37

Using the Phonebook/Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37

Using Speed Dials . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37

Chapter 5: Maintenance and Troubleshooting

Introduction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Checklist. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Frequently Asked Questions/Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

5505 Guest IP Phone Administration Guide

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5505 Guest IP Phone Administration Guide

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Introduction

3

Introduction

The Mitel 5505 Guest IP Phone and Cordless Handsets provide a SIP- based IP guest room
phone. The 5505 Guest IP Phone is a single-line phone that supports up to four cordless
handsets. You can order additional handsets and chargers.

The cordless handset has an indoor signal range of up to 100 meters (300 feet) from the 5505
Guest IP Phone.

Figure 1: 5505 Guest IP Phone and Cordless Handset

About This Guide

This guide contains the following information:

• instructions on registering the 5505 Guest IP Phone, pairing the handsets, deleting and
replacing handsets, re-registration, and MCD programming required

• detailed information on the features and functions of the 5505 Guest IP Phone and Cord less
Handset

• troubleshooting chart and frequently-asked questions

5505 Guest IP Phone Administration Guide

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Related Documentation

See the following documents for mo re information on the 5505 Guest IP Phone:

• 5505 Guest IP Phones Installation Guide - this guide provide s instructions on how to
physically connect the 5505 Guest IP Phone, install the optional handset charger, install
the handset batteries, register the phone, and pair additional handsets.

• 5505 Guest IP Phone Quick Reference - this guide provides instructions on how to use
the features of the cordless handset and 5505 Guest IP Phone.

• MCD System Administration Tool Online Help - Refer to this online help system for
instructions on how to program the Mitel 5505 Guest IP Phone on the MCD system.

To access phone- and system-spec ific do cu me n tation:

1. In your browser, go to http://www .edocs.mitel.com, and log in if necessary using your Mitel

Online account information.

2. Move your cursor over End User Documents and select PDF Guides to access any user

guides.

3. In Other Resources, click Installation Guides for end User Devices to access any

installation guides.

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5505 Guest IP Phone Administration Guide

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Registration and Configuration

7

Introduction

This section provides information on

• preparing and charging the cordless handset

• registering the 5505 Guest IP Phone

• pairing handsets

• deleting and replacing handsets

• resetting the base station and handset to factory defaults

• re-registration of the 5505 Guest IP Phone

• required MCD programming for the 5505 Guest IP Phone

Refer to the 5505 Guest IP Phone Installation Guide for instructions on physically connecting
the 5505 Guest IP Phone.

5505 Guest IP Phone Administration Guide

8

Preparing the Cordless Handset and Installing the Batteries

1. The display is protected by a plastic film. Remove the protective film.

2. Insert the batteries as designated on the back of the handset. The polarity is indicated on

the battery compartment.

3. Slide the battery cover back into the main casing until it clicks into place.

4. To open the battery cover, fo r example, to replace the batteries, place your fingertip in the

grooved area on the top of the cover and slide dow n.

Registration and Configuration

9

Battery Specification

Technology: Nickel-metal-hydride (NiMH)

Size: AAA (Micro, HR03)

Voltage: 1.2 V

Capacity: 400–800 mAh

The following types of battery are recommended:

• GP GP55AAAHCR 550mAh

• SHP HFR-44AAAJ550 550mAh

• SUPPO HSY-AAA0.55-C 550mAh

The handset is supplied with the recommended batteries.

Charging the Handset

It is recommended that you charge the handset battery fully before first use.

1. Charge the battery. It takes approximately 8 hours to fully charge the battery.

2. Then remove the handset for use.

Care of the Handsets

Wipe the charging cradle and the handset with a damp cloth (do not use solvent) or an antist atic
cloth. Never use a dry cloth. This can cause static.

If the handset should come into contact with liquid:

• Switch the handset off and remove the batteries immediately.

• Allow the liquid to drain from the handset.

• Pat all parts dry , then place the handset with the battery compartment o pen and the keypad
facing down in a dry, warm place for at least 72 hours (not in a microwave, oven etc.).

• Do not switch on the handset again until it is completely dry.

When it has fully dried out, it can be used again.

5505 Guest IP Phone Administration Guide

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Registering the 5505 Guest IP Phone

The 5505 Guest IP Phone comes pre-paired with one 5505 Cordless Handset. Follow the
instructions below to register the 5505 Guest IP Phone.

Note: This procedure is valid only for first-time registration. See “Re-Registering the 5505 Guest
IP Phone” on page 16, if necessary.

1. Turn on the 5505 Cordless Handset using the power on button

2. Place the handset with the display facing up in the 5505 Guest IP Phone base.

If the phone has not been registered previously, the LEDs on the base start flashing in the
order below:

• Speakerphone: LLDP & IP provisioning

• Mute: Upgrade firmware

• Messages: Upgrade CVM firmware

• Line In Use: Successful boot up. The display on the handset displays “NO DN
PROGRMED”.

3. Enter the DN and the user PIN as DN#PIN#. In ESM, refer to User and Device Configuration

-> Access Authentication -> User PIN.

4. Press the Speaker key.
After successful registration, the screen displays the Room Name/Number.

See “Pairing the 5505 Cordless Handsets” on p age 12 to continue pairin g additional handsets.

Registration and Configuration

11

Connecting the Charging Cradle (Optional)

The 5505 Guest IP Phone can have up to three additional 5505 Cordless Handsets with
chargers. The additional handsets and cradle power adapter must be ordered separately.

1. Slide the flat plug from the power supply into the charging cradle until you hear a click.

2. Plug the power adapter into the plug socket.

If you need to disconnect the plug from the charging cradle, press the Release button and
disconnect the plug.

5505 Guest IP Phone Administration Guide

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Pairing the 5505 Cordless Handsets

The 5505 Guest IP Phone supports up to four 5505 Cordless handsets. One handset comes
from the factory pre-paired with the base station. You can pair the remaining handsets by
following the instructions below.

It is recommended that the handsets be paired after the 5505 Guest Phone has been
registerered; however, if you wish to pair handsets on an unregistered 5505 Guest Phone,
press the End Call key to end registration.

Note: Only one handset can be paired at a time. The p airing must be completed befor e pairing

the next handset

1. On the 5505 Base Station, press down both the Volume Up/Down indicators on the

Volume key.

2. Then release the Volume Down (—) portion.

3. While the Volume Up key is pressed, type 7247 (PAIR) on the base station to start

the pairing process.

The Mute, Message and Line in Use keys start flashing to indicate an empty device slot is
available for pairing.

4. On the handset, press MENU -> Settings -> OK -> Handset -> OK -> Register HS?

5. Enter the Wireless PIN and press OK.

Registering ... appears on the handset.

Note: In ESM, refer to User and Device Configuration -> Access Authentication -> Wireless
PIN.

After successful pairing, Handset Registered is temporarily displayed on the handset, and
the indicators stop flashing on the base station. See “Maintenance and Troubleshooting”
on page 39 if the handset didn’t register successfuly.

6. T o verify successful registration, press the handset locator button (in the handset

pocket on the base station). This will cause all paired handsets to start ringing.

7. Continue to pair the next handset, if necessary.

8. At any time, press the End Call key on the base station to exit from pairing mode.

Registration and Configuration

13

Deleting/Replacing Paired Handsets

When all four handsets are paired and one/some/all of them are lost, new handsets will need
to be paired.

1. On the 5505 Base Station, press down both the Volume Up/Down indicators on the
Volume key.

2. Then release the V olume Down (—) portion.

3. While the Vo lume Up key is pressed, type 867247 (UNP AIR) on the 5505 base station

to start the unpairing process.

This procedure will un-pair all the paired handsets. After successful un-pairing,
Register HS will start flashing on the display of the handset(s).

All user data, including speed dials, room number , and the phone book entries will be deleted
on the handsets. Y ou can no w pair the new handsets follo wing the procedure “Pairing the 5505
Cordless Handsets” on p age 12.

5505 Guest IP Phone Administration Guide

14

Reset to Factory (Default) Settings

You can set the Base Station unit or the cordless handset to factory defaults

Restoring the Base Station Default Settings

1. On the Base Station, press down the Volume Up/Down key on the base station.

2. Then release the Volume Down ( -) portion.

3. While the V olume Up key is pressed, type 3228679 (FACT ORY) to start the factory process.

The Line in Use key will flash for confirmation.

4. Release the Volume Up key and press * to confirm or any other key to cancel.
Settings are restored to factory settings, except for the pairing data. The base station is

rebooted. The message “NO DN PROGRMED is displayed on the handset.

Registration and Configuration

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Restoring the Handset Default Settings

After a guest check outs, the handset settings are reset as detailed in the following table. As
well, you can restore the handset to factory defaults.To restore factory defaults on the handset,
enter MENU -> Settings -> OK -> Reset Handset -> OK.

The table below lists the facto ry settings and their defaults as well as the settings reset by guest
checkout.

Settings

Settings

Language

Handset Language Yes English System default

Date and Time

Date and time No Date and Time are not

Date mode DD.MM.YY / MM.DD.YY DD.MM.YY N/A
Time mode 24h / 12h 24h
Alarm clock Yes on / off off

Audio

Ringer volume Yes 1...5 + Crescendo 3
Ringer melody Yes 3 (monophonic) + 7

Alarm clock ringer
melody

Earphone volume Yes 1…3 1

Changed
by Reset

Handset?

affected by reset
procedures (Clock stops
running if handset is
switched off)

(polyphonic)

Yes 3 (monophonic) + 7

(polyphonic)

Options Factory Default

00:00

15.01.10

Carousel

Fountain

Settings

Changed by

Guest Checkout

N/A

Same as factory
defaults

Handsfree volume Yes 1…5 5
All tones Yes on/off on
Battery warnings Yes on/off during call during call
Handset settings
Phonebook

(including speed dial
numbers and their
assignment)

Redial list No Cleared of

Automatic call
accept

No Set to same speed

dials as the 5505
base

previous redials

Yes on/off on Same as factory

default

5505 Guest IP Phone Administration Guide

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Re-Registering the 5505 Guest IP Phone

The 5505 Guest IP Phone will require re-registration when the DN is changed for the phone
and/or when the User PIN is changed.

To re-register the phone:

1. On the 5505 base station, press down the V olume Up/Down key on the base station.

2. Then release the Volume Down ( -) portion.

3. While the Volume Up key is pressed, type 734 (REG) to start the re-registration

process.

The Line in Use keys start flashing slowly waiting for the DN number and Registration
PIN.

4. Enter the DN and registration PIN as DN#PIN#.

5. Press the Speaker key.

If an invalid DN or invalid PIN is entered, the cordless handset will display DN followed by
!REG or ! for DNs, indicating that the phone is not registered. Try the registration again.
See “Maintenance and Troubleshooting” on page 39 if the procedure is unsuccessful.

After successful registration, the screen displays the Room Name/Number.

6. At any time, to exit from the re-registration mode, press the End Call key on

the 5505 base station.

Firmware Upgrades

The 5505 IP Phone checks its tft p server every day at 3 a.m. If there is new firmware, the phone
performs an upgrade.

If the phone is on a call at 3 am, it waits until it is idle before doing the firmware check.

Registration and Configuration

17

MCD Programming Required

Refer to the MCD System Administration Tool Online Help for detailed instructions on how
to program the Mitel 5505 Guest IP Phone on the MCD system.

Follow the steps below:

1. Program DHCP data in the DHCP Options form, see “DHCP Options Form” on page 17.

2. Program the 5505 Device data in the User and Device form, see “User and Device Con-

figuration Form” on page 18

3. Program other 5505 data in other MCD ESM forms, see “Other MCD ESM Forms” on
page 18.

DHCP Options Form

The following data should be programmed:

• SIP Proxy and Registrar Server: Option 125 -> call_srv

- If resiliency is required, also configure DHCP Option 120 with the FQDN of your SIP
Proxy and Registrar Server.

- To configure DHCP Option 120 on the MCD DHCP server:

- In the "format" drop down select "ASCII String"

- In the "value" text box enter the FQDN

• TFTP Server: Option 125 -> sw_tftp

• Voice Mail Server Addr ess (MWI Subscribe): Option 125 call_srv

• DSCP: Option 125 -> dscp

• VLANID: Option 125 -> vlan

• VLAN priority: Option 125 ->L2P

• DNS Server: Option 6

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18

User and Device Configuration Form

The following data should be programmed:

• Number: Profile -> Number

• Device Type: : Profile -> Device Type = 5505 SIP

• CoS: Service Details -> Class of Service

• Registration PIN: Access and Authentication -> User PIN

• Wireless PIN: Access and Authentication -> Wireless PIN

• Programmable Keys: Keys -> 2,3,4,5,6
Note: The five programmable keys on the 5505 Guest IP Phone are arranged horizont ally: the

leftmost key is ke y 2, and the rightmost key is key 6. This numbering is used whe n programming
speed dial keys in ESM for the 5505 Guest IP Phone.

Other MCD ESM Forms

The following data should be programmed:

• Dial Plan: SIP Device Capabilities -> Advanced -> Dial Plan

• Voice Mail Retrieve Address : Call Rerouting First Alternative

• Room number: Property Management -> Guest Rooms

• Class of Service Options -> Basic -> Display -> Suppress Delivery of Caller Id Display

Between Sets

Feature Access Code Support

The following feature access codes are supported on the 5505 Guest IP Phone:

• Hotel/Motel Room Personal Wake Up Call - Set

• Hotel/Motel Room Personal Wake Up Call - Cancel

• Hotel/Motel Room Wakeup Call From Guest Extension - Set

• Hotel/Motel Room Wakeup Call From Guest Extension - Cancel

• Hotel/Motel Room Remote Wake Up Call - Set

• Hotel/Motel Room Remote Wake Up Call - Cancel

• Hotel/Motel Room Status

• Do Not Disturb

• Do Not Disturb - Cancel

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20

5505 Phone Base

21

Introduction

This section provides detailed information on the 5505 Guest IP Phone. See the followin g topics
for more information:

• “Features and Function of the 5505 Guest IP Phone” on page 22

• “Customizing the 5505 Guest IP Phone” on page 24

• “Making and Answering Calls” on page 25

• “Call Handling” on page 25

• “Using Other Features” on page 26

The 5505 Guest IP Ph one Quick Reference Card is available for use in rooms by hotel guests
and contains brief instructions on how to make and receive calls, call handsets, join other calls,
and retrieve messages.

Emergency Calls

Warning for emerge ncy number dialing: Consult your local authorities for Emergency Number s
and 911 or equivalent service availability in your area.

To make an Emergency Call:

• Dial your Local Emergency Number (911 or equivalent).

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22

Features and Function of the 5505 Guest IP Phone

The Mitel 5505 Guest IP Phone and Cordless Handset provide a SIP-based IP guest room
phone designed for the hospitality market. The 5505 Guest IP Phone does not have a displa y;
however, a 1-line display is available on the 5505 Cordless Handset.

The diagram below illustrates the 5505 Guest IP Phone. It can support up to four 5505 Cordless
Handsets with additional charging cradles (“5505 Cordless Handset” on page 27).

Figure 2: 5505 Guest IP Phone

5505 Phone Base

23

The following table describes the features of the 5505 Guest IP Phone.

Feature Function

1. PC Port Provides a port for a PC.

2. Ringer Volume Slider Provides a 3-position ringer volume control: low, medium, and high.

3. Speed Dial Keys Use to dial common hotel sites, such as front desk, housekeeping,

4. Dial Pad Use to dial numbers.

5. Fixed Function Keys Gives you access to the following phone functions:

6. Volume Up/Down Key Provides volume control for the handsfree speakers. Also used for

restaurant, and so forth.

• Speakerphone key - enables Handsfree mode.

• Message key - provides access to the room’s voice mailbox and
flashes (green) indicating new voicemail.

• Mute key - allows you to temporarily turn your phone's handsfree
microphone on/off during a call. When the key is lit (red), microphone
is muted.

• End Call key - ends a call or exits from a conference.

• Line in Use Indicator - shows the status of the phone. Lit (red) means
the line is in use, and off means the line is not being used. It also
flashes in sequence with the ringer when there is a call

administrative functions, such as pairing handsets.

7. Handset Locator Used for locating paired handsets. Pressing this key when the phone is
idle will ring all handsets.

See the procedures below for detailed information on ho w to use the 5505 Guest IP Phone.

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24

Customizing the 5505 Guest IP Phone

Follow the procedures below to customize the 5505 Guest IP Phone.

Adjusting the Speaker Volume

• Press the volume button repeatedly to raise or lower the speaker phone volume.

Adjusting the Ringer Volume

• Slide the switch on the side of the phone to low, medium or high.

5505 Phone Base

25

Making and Answering Calls

Making a Call

• Press and dial the numb er.

OR

• Dial the number.
The speakerphone lights during your call

Answering a Call

During an incoming call, the base unit and all th e registered handset s start s ringing. The "Line
in Use" indicator on base unit will start flashing in sync with the ringing cadence.

The Cordless Handsets show the calling Name/Number on the display , maximum 14 characters.

• Press

Ending a Call

• Press to end the call.

Call Handling

Muting a Call

• Press
The caller no longer can hear you. The mute key is lit while muted.

• Press to unmute the call.

Joining a Call/Conference on a Handset

When a handset is on a call, the Line In Use indicator is lit. You can join the call and create a
conference.

• Press .

• Press or to end the conference.

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26

Using Other Features

Using Speed Dial Keys

The 5505 Guest IP Phone has 5 programmable speed dial keys. The keys can be programmed
with speed dial numbers. Pressing the speed dial key will directly make the call to the
programmed number.

• Press one of the five keys above the dial pad to reach the front desk, housekeeping, etc.

Retrieving Messages

The Message Key retrieves messages from the Voice Mail Server. This key is equipped with
a LED (green) that flashes when a new message is received.

• Press to access your messages.

Locating Handsets

You can locate all registered handsets while the base phone is idle.

• Press in the handset pocket.
All paired handsets will ring.
Press on a handset to stop the ringing.
OR

• Press again to stop the ringing.

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5505 Cordless Handset

29

Introduction

This section provides detailed information on using the 5505 Cordless Handset.

See the following topics for more information:

• “Features and Functions of the Cordless Handset” on page 30

• “Making and Answering Calls” on page 34

• “Call Handling” on page 36

• “Using Other Features” on page 37

The 5505 Guest IP Ph one Quick Reference Card is available for use in rooms by hotel guests
and contains brief instructions on how to make and receive calls, call handsets, join other calls,
and retrieve messages.

Out of Range Indication

When a guest on a call is walking out of range of the base unit, the quality of the voice signal
will degrade.The range is up to 100 meters (300 feet). In addition, the Handset display will start
flashing the Room Name/Number. Going beyond the range will cause the call to drop.

Charging the Battery

• Place the handset in the 5505 Guest IP Phone base or charger.
The Battery icon indicates charge level. The phone still works when in the charger.

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Features and Functions of the Cordless Handset

The handset has 10 fixed keys and the dial pad. See the illustration and descriptions below.

5505 Cordless Handset Keys and Functions

1. Battery Status - sho ws the battery status

2. Softkeys/Display Keys - provides context-sensitive
soft keys for phone functions and settings.

3. Message Key - provides access to the room’s voice
mailbox. It has an associated LED that starts flashing
indicating new voicemail.

4. Handsfree Key - enables and disables Handsfree
mode for making calls, accesses the redial lists, and
answers incoming calls in speakerphone mode.

5. Volume Control Key - scroll up or down to adjust the
volume or select settings from the menu.

6. Talk Key - used for making external calls, answering
calls, joining an existing call between the base and
an external party, and accessing redial lists,

7. Phonebook Key - accesses the handset’s
phonebook for dialing numbers stored in the
phonebook.

8. End Call On/Off Key- ends a call (short press), turns
the handset on/off (long press).

9. Ringer On/Off - silences the ringer.

10.Key Pad Lock On/Off - locks the keypad.

11.Not used.

12.Microphone - phone’s microphone.

13.Mute Key - toggles the microphone on/off during a
call.

5505 Cordless Handset

31

Display and Display Back Light

The Cordless Handset has a 1-line (14 characters wide) illuminated black and white display.
The display backlight automatically dims off while the handset is idle.

The Room Name/Number is displayed, along with the current time and status of the battery.
The MENU provides Alarm Clock, Audio, and Handse t settings. See “Using the Handset MENU”
on page 32 for more information. The Room Name/Number remains in memory after the
batteries go dead.

Display Keys on the Handset/Using the Menu

Pressing a display/sofkey launches the function that appears above that key in the display.

Display Icon Function when pressed

MENU Opens the main/submenu (see the Menu tree)

Go back one menu level

Scroll up/down or adjust volume with the Control Key

Move cursor to left or right with

Backspace deletes one character at a time from right to left.

Confirm Menu function or save the entry.

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Using the Handset MENU

The handset has many features offere d in the MENU that allow you to customize the handse t.

To open the main MENU:

1. Press the display key below MENU on the handset to open the main menu (see the illus­tration below).

2. Scroll down through the choices.

See “Menu Tree and Customizing the Handset” on page 33 for more details.

3. Press the display key below OK to confirm your selection.

5505 Cordless Handset

33

Menu Tree and Customizing the Handset

The table below contains the Handset Phone menu. Use this table as a guide in your menu
selections to customize the handset. Use the general guidelines for menu selection:

1. MENU -> use to scroll to the selection, and press OK to confirm.

Menu Sub Menu 1 Sub Menu 2 Description

Activation For activating/deactivating the alarm clock

Alarm Clock

1

Wakeup Time Setting the wakeup time.

Input format: HHMM

Handset Volume

Ringer Volume 5 levels + Crescendo available

Ringer Melody

Advisory Tones Activate/deactivate the advisory tones

2

Audio Settings

Battery Low

3 Handset Language Changes the display language

Earpiece 3 levels available
Speaker 5 levels available

Calls 10 ringer melodies available for calls
Alarm Clock 10 ringer melodies available for Alarm

Clock

Off Warning tone to indicate the battery is

almost flat:

Never
On Always
During Call Only during a call

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Making and Answering Calls

See the procedures below for detailed information on how make and receive calls.

Note: Only one 5505 Cordless Handset can be used at a time.

Turning the Handset On

• Press and hold

The button must be held (long press) in order to turn the phone on.

To end a call, a short press is used.

Making a Call

• Press or to get dial tone.

• Dial the number.
OR

• Enter the number and press or

Note: If the quality of the voice degrades during the call, you are walking out of range. The
call may drop.

Answering a Call

The 5505 Cordless Handset shows the calling Name/Number on the display, maximum 14
characters.

• Press
OR

• Press for handsfree.

If Auto answer is enabled, just lift the handset from the charger to answer the call.

Note: Auto answer only works if the handset is on the charger.

Ending a Call

• Press to end a call.

5505 Cordless Handset

35

If auto answer is enabled on cordless handset, the call can also be disconnected by putting
the 5505 Cordless Handset on the charging cradle.

Turning the Ringer On/Off

You may want to turn the handset ringer off.

To turn the ringer off:

• Press and hold .
When the ringer is off, you will see a silenced bell in the display.

To turn the ringer on:

• Press and hold .

Adjusting the Handset Volume

While on a call:

• Press the Volume Control key up

• Then, press up or down to adjust the handset volume.

Adjusting the Ringer Volume

• Press the Volume Control key up.

• Then press up or down to adjust the ringer volume.

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Call Handling

Muting a Call

You can mute your handset during a call so your caller no longer hears you.

• Press the Mute key .

• Press the the Mute key again to unmute the call.

Joining a Call/Conference

The 5505 Cordless Handset can join an existing call between the base unit and an external
party by pressing either the Talk or Speakerphone key. However, it cannot join a call between
another cordless handset and external party.

The 5505 Cordless Handset cannot join a call while the base unit is dialing.

• Press

• Press to end the conference.

5505 Cordless Handset

37

Using Other Features

Retrieving Messages

The Message Key provides access to the room’ s voice mailbox. It has an associat ed LED that
starts flashing indicating new voicemail.

• Press to access your messages.

Using Last Number Redial

The last 10 numbers dialed are stored in the redial list.

1. Press and hold (long press)

2. Scroll down until you reach your selection.

3. Press again to dial the number.

Using the Phonebook/Directory

The Phonebook stores approximately 40 entries, maximum 14 characters fo r the name and 32
characters for the number . The user is allowed to add, edit, and de lete all phonebook entrie s.
If a user changes the pre-defined phonebook entries or inputs new entries and assigns them
to speed dial shortcuts (keys 1-5), the entries a re defaulted to the base phone speed dials upon
check-in/checkout.

As well, the speed dial numbers to the front desk, housekeeping, restaurant and so forth are
stored in the phone directory. To dial numbers from the Phonebook:

1. Press the Phonebook Key

2. Use the up and down arrows to scroll through the names.

3. Press to call the person/number.

Using Speed Dials

The 5505 Guest IP Phone base transfers its 5 speed dial nu mbers and names to the handset
each time a guest checks in and when the handset is registered. These entries are assigned
to the dial keys (1-5). The entries are overwritten if the handset is re-booted.

• Press and hold one of the keys 1-5 on the dial pad.
The number is dialed automatically.

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40

Maintenance and Troubleshooting

41

Introduction

This section contains information on troubleshooting the 5505 Guest IP Phone.

Checklist

Please check:

• Have you used the LAN cable supplied?

• Have you fully inserted the LAN cable into the LAN port on the back of the phone?

• Have you inserted the batteries correctly?

• Have you charged the batteries for 8 hours?

Frequently Asked Questions/Troubleshooting

See the table below for error messages you may see on the 5505 Cord less Handset or problems
with the handset or base.

Table 1: 5505 IP Phone Troubleshooting

Problem/Message Cause Solution

Nothing appears in
the display.

The display is not
clear/seems to be
broken.

Base flashes on the

display. No
connection to base.

Room name/
number

the display.

flashes on

!REG is displayed

on the handset.

The handset is not switched on. Press the end call key for approximately 5

seconds or place the handset in the base.
Charge or replace the batteries.

The display is protected by a
plastic film.

The handset is
not paired with the base.

The handset is outside the range
of the base.

The base station is not connected.
The base is not registered with the

MCD. Possible causes are:

- network connectivity

- DHCP settings - call_srv

- MCD

- phone not programmed on
MCD

- Incorrect registration PIN

- Incorrect DN

Remove the plastic film.

Pair the handset. See “Pairing the 5505 Cordless
Handsets” on page 12.

Move the handset closer to the base.

Check the main plug on the base station.

Check network connectivity.
Check the call_srv setting in DHCP.
Check that MCD is operational.
Check programming on MCD and re-register.

Re-register with the correct PIN and DN.
Re-register with the correct PIN and DN.

Page 1 of 2

5505 Guest IP Phone Administration Guide

42

Table 1: 5505 IP Phone Troubleshooting (continued)

Problem/Message Cause Solution

Incorrect PIN is

displayed on the
handset.

Register handset is

on the display.

Registration failed

is displayed on the
handset.

Handset does not
get dial tone.

The handset does
not ring.

PIN is not correct. Re-enter the wireless PIN in the User Device

Configuration form and try to pair again.

The handset is not paired with the
base.

Base is powered off.
Base is not in pairing mode.

Handset is out of range.
The handset variant (NA or UK)

doesn’t match the base.
The handset is not turned on.

If the handset is turned on

The ringer may be silenced. Press and hold the * key to turn the ringer

Pair the handset with the base. See “Pairing the
5505 Cordless Handsets” on page 12.

Turn on the base.
Put the base in pairing mode. See “Pairing the 5505

Cordless Handsets” on page 12.
Place the handset closer to the base.
Ensure that the handset variant matches the base.

Press the end call key for approximately 5
seconds or place the handset in the base.

Charge or replace the batteries.
A handset is in use.

The phone may be stuck booting up. See “Phone
State During Startup and First Registration” on
page 42 for its current state.

on.

DHCP failures -

Waiting for DHCP

is displayed on the
handset for more
than 5 minutes.

Unable to obtain an IP address or
incorrect DHCP settings on the
server.

Table 2: Phone State During Startup and First Registration

LED Behavior Mode Solution

Speakerphone flashing for more
than 5 minutes

Mute flashing for more than 5
minutes

Messages flashing for more than 5
minutes

No LED flashing Successful boot up

LLDP & IP provisioning Check the network connectivity.

Upgrading firmware - l2 Boot, main
and recovery

Main startup and CVM firmware
upagrade

Check the network connectivity.
Reconfigure the DHCP settings.

Page 2 of 2

Reconfigure the DHCP settings.
Re-install the firmware on MCD

and reboot the 5505 phone.
Reboot the phone.