Mitel 5505 User Manual

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NOTICE

The information contained in this document is believed to be accurate in all respects but is not warranted
by Mitel Networks™ Corporation (MITEL

®

). The information is subject to change without notice and should
not be construed in any way as a commitment by Mitel or any of its affiliates or subsidiaries. Mitel and its
affiliates and subsidiaries assume no responsibility for any errors or omissions in this document. Revisions
of this document or new editions of it may be issued to incorporate such changes.

No part of this document can be reproduced or transmitted in any form or by any means - electronic or
mechanical - for any purpose without written pe rmission from Mitel Networks Corporation.

Trademarks

Mitel is a trademarks of Mitel Networks Corporation.
Adobe Acrobat Reader is a registered trademark of Adobe Systems Incorporated.
Other product names mentioned in this document may be trademarks of their respective companies and

are hereby acknowledged.

5505 Guest IP Phone Administration Guide

MCD Release 5.0

®,™ Trademark of Mitel Networks Corporation

© Copyright 2011, Mitel Networks Corporation

All rights reserved

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Table of Contents

iii

Chapter 1: Introduction

Introduction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Related Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Chapter 2: Registration and Configuration

Introduction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Preparing the Cordless Handset and Installing the Batteries. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Battery Specification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9

Charging the Handset. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Care of the Handsets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Registering the 5505 Guest IP Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Connecting the Charging Cradle (Optional) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Pairing the 5505 Cordless Handsets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Deleting/Replacing Paired Handsets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Reset to Factory (Default) Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Restoring the Base Station Default Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14

Restoring the Handset Default Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15

Re-Registering the 5505 Guest IP Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Firmware Upgrades . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16

MCD Programming Required . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

DHCP Options Form . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17

User and Device Configuration Form . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18

Other MCD ESM Forms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18

Feature Access Code Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18

Chapter 3: 5505 Phone Base

Introduction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Emergency Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21

Features and Function of the 5505 Guest IP Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Customizing the 5505 Guest IP Phone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

5505 Guest IP Phone Administration Guide

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Adjusting the Speaker Volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24

Adjusting the Ringer Volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24

Making and Answering Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Making a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25

Answering a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25

Ending a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25

Call Handling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Muting a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25

Joining a Call/Conference on a Handset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25

Using Other Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Using Speed Dial Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26

Retrieving Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26

Locating Handsets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26

Chapter 4: 5505 Cordless Handset

Introduction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Out of Range Indication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29

Charging the Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29

Features and Functions of the Cordless Handset. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Display and Display Back Light . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31

Display Keys on the Handset/Using the Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31

Using the Handset MENU . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .32

Menu Tree and Customizing the Handset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33

Making and Answering Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Turning the Handset On . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .34

Making a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .34

Answering a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .34

Ending a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .34

Turning the Ringer On/Off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35

Adjusting the Handset Volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35

Adjusting the Ringer Volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35

Call Handling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Muting a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .36

Joining a Call/Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .36

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Using Other Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Retrieving Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37

Using Last Number Redial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37

Using the Phonebook/Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37

Using Speed Dials . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37

Chapter 5: Maintenance and Troubleshooting

Introduction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Checklist. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Frequently Asked Questions/Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

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5505 Guest IP Phone Administration Guide

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Introduction

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Introduction

The Mitel 5505 Guest IP Phone and Cordless Handsets provide a SIP- based IP guest room
phone. The 5505 Guest IP Phone is a single-line phone that supports up to four cordless
handsets. You can order additional handsets and chargers.

The cordless handset has an indoor signal range of up to 100 meters (300 feet) from the 5505
Guest IP Phone.

Figure 1: 5505 Guest IP Phone and Cordless Handset

About This Guide

This guide contains the following information:

• instructions on registering the 5505 Guest IP Phone, pairing the handsets, deleting and
replacing handsets, re-registration, and MCD programming required

• detailed information on the features and functions of the 5505 Guest IP Phone and Cord less
Handset

• troubleshooting chart and frequently-asked questions

5505 Guest IP Phone Administration Guide

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Related Documentation

See the following documents for mo re information on the 5505 Guest IP Phone:

• 5505 Guest IP Phones Installation Guide - this guide provide s instructions on how to
physically connect the 5505 Guest IP Phone, install the optional handset charger, install
the handset batteries, register the phone, and pair additional handsets.

• 5505 Guest IP Phone Quick Reference - this guide provides instructions on how to use
the features of the cordless handset and 5505 Guest IP Phone.

• MCD System Administration Tool Online Help - Refer to this online help system for
instructions on how to program the Mitel 5505 Guest IP Phone on the MCD system.

To access phone- and system-spec ific do cu me n tation:

1. In your browser, go to http://www .edocs.mitel.com, and log in if necessary using your Mitel

Online account information.

2. Move your cursor over End User Documents and select PDF Guides to access any user

guides.

3. In Other Resources, click Installation Guides for end User Devices to access any

installation guides.

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5505 Guest IP Phone Administration Guide

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Registration and Configuration

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Introduction

This section provides information on

• preparing and charging the cordless handset

• registering the 5505 Guest IP Phone

• pairing handsets

• deleting and replacing handsets

• resetting the base station and handset to factory defaults

• re-registration of the 5505 Guest IP Phone

• required MCD programming for the 5505 Guest IP Phone

Refer to the 5505 Guest IP Phone Installation Guide for instructions on physically connecting
the 5505 Guest IP Phone.

5505 Guest IP Phone Administration Guide

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Preparing the Cordless Handset and Installing the Batteries

1. The display is protected by a plastic film. Remove the protective film.

2. Insert the batteries as designated on the back of the handset. The polarity is indicated on

the battery compartment.

3. Slide the battery cover back into the main casing until it clicks into place.

4. To open the battery cover, fo r example, to replace the batteries, place your fingertip in the

grooved area on the top of the cover and slide dow n.

Registration and Configuration

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Battery Specification

Technology: Nickel-metal-hydride (NiMH)

Size: AAA (Micro, HR03)

Voltage: 1.2 V

Capacity: 400–800 mAh

The following types of battery are recommended:

• GP GP55AAAHCR 550mAh

• SHP HFR-44AAAJ550 550mAh

• SUPPO HSY-AAA0.55-C 550mAh

The handset is supplied with the recommended batteries.

Charging the Handset

It is recommended that you charge the handset battery fully before first use.

1. Charge the battery. It takes approximately 8 hours to fully charge the battery.

2. Then remove the handset for use.

Care of the Handsets

Wipe the charging cradle and the handset with a damp cloth (do not use solvent) or an antist atic
cloth. Never use a dry cloth. This can cause static.

If the handset should come into contact with liquid:

• Switch the handset off and remove the batteries immediately.

• Allow the liquid to drain from the handset.

• Pat all parts dry , then place the handset with the battery compartment o pen and the keypad
facing down in a dry, warm place for at least 72 hours (not in a microwave, oven etc.).

• Do not switch on the handset again until it is completely dry.

When it has fully dried out, it can be used again.