MITEL 5330 IP, 5340 IP User Guide
MITEL 5330 IP and 5340 IP Phones
User Guide
NOTICE
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Mitel 5330 IP and 5340 IP Phones - User Guide
September 2006
®,™ Trademark of Mitel Networks Corporation
© Copyright 2006, Mitel Networks Corporation
All rights reserved
Table of Contents
ABOUT YOUR PHONE............................................................................................................ 7
Elements of Your Phone......................................................................................................... 8
Ring/Message indicators....................................................................................................... 10
For Users on Resilient 3300 ICP Systems............................................................................ 10
Mitel Line Interface Module................................................................................................. 10
TIPS FOR YOUR COMFORT AND SAFETY....................................................................... 11
Don't cradle the handset!....................................................................................................... 11
Protect your hearing.............................................................................................................. 11
Adjust the viewing angle ...................................................................................................... 11
USING YOUR DEFAULT PHONE WINDOW AND KEYS................................................. 12
Getting Started with Your Phone.......................................................................................... 12
USING YOUR PHONE APPLICATIONS.............................................................................. 14
Using the Settings Application ............................................................................................. 15
Getting Help..........................................................................................................................16
Tips for Setting up your Phone............................................................................................. 16
CUSTOMIZING YOUR PHONE............................................................................................17
Specify User Information...................................................................................................... 17
Specify Language.................................................................................................................. 18
Specify Display Brightness and Contrast ............................................................................. 18
Specify Audio Feedback Options ......................................................................................... 19
Specify Text Size.................................................................................................................. 19
Specify Call Notification Behavior....................................................................................... 20
Adjust the Ringer.................................................................................................................. 20
Enable a Screen Saver (5340 only)....................................................................................... 21
Program Receipt of External Messaging .............................................................................. 22
Enable URL Displays on your Phone................................................................................... 22
Enable PC Connectivity........................................................................................................ 22
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5330/5340 IP Phones – User Guide
USING THE PC COMPANION APPLICATION................................................................... 23
About the PC Companion Application.................................................................................23
Configuring the PC Companion Application on Your Phone .............................................. 23
Installing the PC Companion Application............................................................................ 23
Opening the PC Companion Application ............................................................................. 24
Programming Feature Keys Using the PC Companion Application .................................... 25
Clearing, Editing or Copying Key Programming.................................................................26
PROGRAMING FEATURES ON YOUR KEYS....................................................................27
Tips on Programming Features............................................................................................. 27
Program Feature Keys Using the Settings Application ........................................................ 30
Clear Programming from a Key............................................................................................ 31
SETTING UP YOUR CONTACT LIST (5340 ONLY) .......................................................... 32
Adding names to your contact list ........................................................................................ 32
Editing information in your contact list................................................................................ 32
MAKING AND ANSWERING CALLS.................................................................................. 33
Dial from your People Application (5340 IP Phone only) ................................................... 33
Phone Book........................................................................................................................... 33
Answer a call......................................................................................................................... 34
End a call............................................................................................................................... 34
Redial.................................................................................................................................... 34
Redial - Saved Number......................................................................................................... 34
Handsfree Operation............................................................................................................. 35
Auto-Answer.........................................................................................................................36
Using the Analog line ........................................................................................................... 36
CALL HANDLING.................................................................................................................. 37
Hold....................................................................................................................................... 37
Mute...................................................................................................................................... 37
Transfer................................................................................................................................. 38
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Table of Contents
Conference............................................................................................................................ 38
Conference Split.................................................................................................................... 38
Add Held............................................................................................................................... 39
Swap...................................................................................................................................... 39
Call Forwarding .................................................................................................................... 39
USING OTHER FEATURES................................................................................................... 42
Account Codes...................................................................................................................... 42
ACD...................................................................................................................................... 42
Attendant Call Hold - Remote Retrieve................................................................................ 43
Callback ................................................................................................................................ 43
Call Forward - Remote (I'm Here)........................................................................................ 43
Call Forward - End Chaining................................................................................................ 44
Call Forward - Forced........................................................................................................... 44
Call Forward - Override........................................................................................................ 45
Call History........................................................................................................................... 45
Call Park................................................................................................................................ 46
Call Pickup............................................................................................................................ 47
Campon................................................................................................................................. 47
Direct Paging ........................................................................................................................ 47
Do Not Disturb...................................................................................................................... 50
Emergency Calls................................................................................................................... 50
Group Listen ......................................................................................................................... 52
Group Paging / Meet Me Answer......................................................................................... 52
Headset Operation................................................................................................................. 53
Hot Desking .......................................................................................................................... 54
Hot Desk Remote Logout ..................................................................................................... 54
Hot Desk - PIN Change ........................................................................................................ 55
Make Busy ............................................................................................................................ 55
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5330/5340 IP Phones – User Guide
Message Waiting Indicator ................................................................................................... 56
Messaging - Advisory........................................................................................................... 56
Messaging - Callback............................................................................................................ 56
Messaging - Cancel Callback................................................................................................ 58
Messaging - Cancel All Callbacks........................................................................................ 58
Music..................................................................................................................................... 58
Night Answer........................................................................................................................ 58
Override (Intrude)................................................................................................................. 59
Paging ................................................................................................................................... 59
Record a Call......................................................................................................................... 59
Reminder............................................................................................................................... 60
Speak@Ease.......................................................................................................................... 61
Speed Call............................................................................................................................. 61
Tag Call................................................................................................................................. 61
Trunk Flash........................................................................................................................... 62
USING YOUR PHONE WITH THE 5310 IP CONFERENCE UNIT.................................... 63
Access the Conference Controller ........................................................................................ 63
Turn the conference unit on and off...................................................................................... 63
Adjust the conference unit volume ....................................................................................... 63
Place the conference unit in Presentation mode.................................................................... 63
Exit the conference controller............................................................................................... 63
Mute the conference unit ...................................................................................................... 64
USING THE LINE INTERFACE MODULE .......................................................................... 64
Making and Answering Calls Using the Analog key............................................................ 64
Making and Answering Calls Using the Failover Mode ...................................................... 65
6
ABOUT YOUR PHONE
The Mitel® 5330 and 5340 IP Phones are full-feature, dual port, dual mode enterprise-class
telephones that provide voice communication over an IP network. They both feature a large
graphics display (160 x 320) and self-labeling keys. The 5330 IP Phone offers 24 programmable
multi-function keys, and the 5340 IP Phone offers 48 programmable multi-function keys for onetouch feature access. Both phones provide ten fixed feature keys for convenient access to
features such as Conferencing, Redial, and many customizable user settings as well as
navigational keys to access various screens and application layers. The 5330 and 5340 IP Phones
also feature a PC Companion application, which is a PC-based desktop programming tool, that
allows you to easily configure your phone from your Personal Computer (PC).
The 5330 and 5340 IP Phones support Mitel Call Control (MiNet) protocol and session initiated
protocols (SIP). Both phones support the Line Interface Module and 5310 IP Conference Unit.
Additionally, they support Hot Desking and Clustered Hot Desking as well as Resiliency. The
5330/5340 phones are ideal for executives and managers, and can be used as an ACD Agent or
Supervisor Phone, as well as a Teleworker Phone.
The 5330 IP Phone
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5330/5340 IP Phones – User Guide
The 5340 IP Phone
Elements of Your Phone
Feature Function
1) Display Provides a large, high-resolution viewing area that assists you in selecting
and using phone features.
2) Ring/Message
Indicator
3) Volume, Speaker
and Mute
Controls
8
Flashes to signal an incoming call and to indicate a message waiting in
your voice mailbox.
Provide the following audio control capability:
•
• (SPEAKER) enables and disables Handsfree mode.
(UP) and (DOWN) provide volume control for the ringer,
handset, and handsfree speakers.
Elements of Your Phone
Feature Function
•
your phone's handset, headset or handsfree microphone off during
a call.
5330/5340 IP Phones – User Guide
(MUTE) enables Mute, which allows you to temporarily turn
4) Fixed Function
Keys
5) Keypad Use to dial.
Give you access to the following phone functions:
•
•
• (REDIAL) : calls the last number dialed.
•
• (TRANS/CONF) : initiates a call transfer or establishes a
• (MESSAGE) : provides access to your voice mailbox and
(SETTINGS) : provides access to menus for your phone's
additional features.
(CANCEL) : ends a call when pressed during the call, and,
when you are programming the phone, eliminates any input and
returns to the previous menu level.
three-party conference call.
flashes to notify you of messages waiting in your voice mailbox.
Note : The Ring/Message indicator also flashes when messages are
waiting.
(HOLD) : places the current call on hold.
6) Navigation Page
Keys
7) Programmable
Feature Keys and
Softkeys.
8) Handsfree
Speaker
9) Handset Use for handset calls. If you are in headset or handsfree mode, you do not
Use to display additional pages of information. The 5330 has two page
navigation keys: Back and Next. The 5340 has three page navigation keys:
Back, Next, and Home.
Provides 24 (on the 5330) and 48 (on the 5340) self-labeling keys that can
be programmed as speed call keys, fixed function keys, hard keys,
applications, or line appearance keys, according to your communication
needs On your home page, the bottom right feature key is always your
Prime Line key on a 5340 IP Phone; and the bottom left feature key is
always your Prime Line key on the 5330 IP Phone. The top three keys are
softkeys.
Provides sound for Handsfree calls and background music.
need to use the handset.
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5330/5340 IP Phones – User Guide
Ring/Message indicators
When indicator is it means that
Flashing rapidly Your phone is ringing
Flashing slowly A message or callback message is waiting at your phone
On Your phone is ringing another phone
Off Your phone is idle, or you are on a call
For Users on Resilient 3300 ICP Systems
If during a call, you hear a beep repeated every 20 seconds it means that your phone is switching
to a secondary 3300 ICP system. The call continues and there is a change in the operation of
some keys and features on your phone. Normal operation resumes when your phone switches
back to the primary system. If your phone is idle and switched to the secondary system, you'll
see a flashing rectangle on the display. The rectangle remains until the switch to the primary
system is complete.
If the phone fails over to the secondary ICP, you have access to your mailbox on the secondary
ICP only if a mailbox has been programmed for you by your Administrator.
Notes:
• The mailbox on the secondary ICP will not contain the same messages as the mailboxes
on the primary ICP. Any preferences that are voice mail related are not carried from the
primary ICP to the secondary ICP. These preferences must be set on both ICPs.
• The People and Settings applications do not support resiliency. Your logs, contact
information and any Settings on the primary ICP will not be carried from the primary ICP
to the secondary ICP.
Mitel Line Interface Module
The Line Interface module is an optional device that adds an analog phone line (POTS)
capability to your phone. If Emergency Call Routing is not programmed on your 3300 ICP, you
must use the Line Interface Module to dial emergency calls. For more information on emergency
number dialing, refer to Emergency Calls. If you have a Line Interface Module connected to
your phone, all programming of the Line Interface Module, except the Analog Key, is done by
the Installer when your phone is installed. For more information, refer to Programming Features
on Your Keys and Using the Line Interface Module.
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5330/5340 IP Phones – User Guide
TIPS FOR YOUR COMFORT AND SAFETY
Don't cradle the handset!
Prolonged use of the handset can lead to neck, shoulder, or back discomfort, especially if you
cradle the handset between your ear and shoulder. If you use your phone a lot, you may find it
more comfortable to use a headset. See the section on headset usage elsewhere in this guide for
more information.
Protect your hearing
Your phone has a control for adjusting the volume of the handset receiver or headset. Because
continuous exposure to loud sounds can contribute to hearing loss, keep the volume at a
moderate level.
Adjust the viewing angle
The stand built into your phone tilts to give you a better view of the keys.
To tilt your telephone for better viewing:
1. Turn the phone so that the front faces away from you.
2. Hold the base unit firmly and press the release tabs on the sides of the stand to detach the
base unit.
3. Hinge the hooks of the base unit into the notches on the back of the phone and snap into
place as follows:
a) For a high-angle mount, hinge the two lower hooks into the bottom set of notches
and snap the two upper hooks into the middle set of notches.
b) For a low-angle mount, hinge the two lower hooks into the middle set of notches and
snap the two upper hooks into the top set of notches.
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5330/5340 IP Phones – User Guide
USING YOUR DEFAULT PHONE WINDOW AND KEYS
The 5340 and 5330 IP Phone default phone windows and keys are shown and described below.
The Phone window provides access to programmable keys and the main phone interface.
Getting Started with Your Phone
When you receive your phone, you need to program features and applications. An Applications
key is programmed and appears on the upper left side of the display (see figure below).
Press Applications to program your phone’s settings, your contact list using People (5340 IP
Phone), call forwarding and so forth. See Using Your Phone Applications.
5340 and 5330 IP Phone Window
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5330/5340 IP Phones – User Guide
5340 and 5330 IP Phone Default Window and Keys
Feature Function
1) Softkeys Allow you to access specific call control features, which are context
sensitive. Non-programmable feature keys, which are specific to the
application or state of the set. The 5330 provides three softkeys and the
5340 provides six softkeys.
2) Programmable
Keys
3) Navigation Page
Keys
4) Status Line Displays time, date, and icons indicating feature states as follows:
Launch specific call control features. Use the Settings application or the PC
Companion application to program these keys. The 5340 provides 16
programmable keys per page (a maximum of 47 programmable keys plus 1
prime line key). The 5330 provides 8 per page (a maximum of 23
programmable keys plus 1 prime line key). For instructions on
programming the keys, see
Display additional pages of information The 5330 has two page navigation
keys: Back and Next, while the 5340 has three page navigation keys: Back,
Next, and Home.
• Message Waiting ( ) - Indicates new voice mail.
• Headset ( ) - Indicates that the phone is in headset mode.
• DND ( ) - Indicates DND (Do not disturb) mode.
• Logged in as ( ) - Indicates that a hot desk user is logged in.
• Conference Unit ( ) - Indicates that the Conference Unit is
connected and turned on.
Programming Features on Your Keys.
5) Information Area Provides prompts in most phone applications. Content changes based on
the application.
6) Footer Shows context and summary information based on information in the
Programmable Keys area, such as Page Indicators, numbers of items, and
so forth.
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5330/5340 IP Phones – User Guide
USING YOUR PHONE APPLICATIONS
Your 5330 and 5340 IP Phones provide applications that simplify the use of your phone.
Applications provides access to all the phone’s applications.
To open the Applications window, press Applications in the default Phone window. The
Applications home window gives the current status of your phone’s applications.
To open an application, press the key beside the application name:
• People (5340 IP Phone only): Use the People application to add, delete and edit contact
names and numbers. You can also dial anyone on your contact list from the People
application. The People window displays up to eight contacts per page, ordered
alphabetically by last name For information on using the People application, refer to
Setting Up Your Contact List and Dial From Your People Application.
• Call Forwarding: Use the Call Forwarding application to create Call Forward profiles
that identify where to send your incoming calls. The Call Forwarding window shows a
list of your Call Forwarding profiles and indicates which one is active. See Call Forward
for more information on how to add, edit, delete, and activate Call Forwarding profiles
• Conference Unit: Use the Conference Unit application to control the 5310 IP Conference
Unit. Use this application to turn the conference unit off or on, to adjust the volume, or to
put the conference unit into Presentation mode. You can only run one Conference
Controller session at a time. The Conference Unit application is available only when your
phone is connected to a 5310 Conference Unit. See Using Your Phone with the 5310
Conference Unit for more information.
• Settings: Use the Settings application to display and quickly change your phone’s current
communications settings. See Using the Settings Application for more information.
• Launch PC Application: Provides a launch point to the PC Companion Application. See
Using the PC Companion Application for more information.
• Help: Provides access to Launch PC Help and Quick Help and displays a list of the key
icons.
• Call Info: Use the Call Info application to display caller information on your phone’s
prime line. Call Info appears automatically on incoming calls if the Call Notification—
Display Call Info Setting is enabled and Call Info is available
You can press the programmed application key from the default Phone Window. For information
on programming keys, see Programming Features On Your Keys.
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5330/5340 IP Phones – User Guide
Using the Settings Application
The Settings application provides a single location to access all your phone settings. You can
also launch the Settings application by pressing the Settings fixed function key .
The Settings window provides access to the Settings application. Select these options to access a
window where you can view and configure settings for your phone.
The Settings window provides the following:
• User Information: Use to specify your name and phone number.
• Languages: Allows you to select the language in which phone prompts and applications
appear. Supported languages are English, French, Spanish, German, Dutch, Italian, and
Portuguese. Note: The system can support up to three languages at one time. Language
choices appearing in the phone display are controlled by ICP programming.
• Text Size: Allows you to specify the font size (large or small) for the 5340 IP Phone.
• Programmable Keys: Use to assign features to the Programmable Keys that are
available in the Phone application.
• Call Notification: Use to specify that the Phone application behaviour when incoming or
outgoing calls occur.
• Brightness and Contrast: Allows you to adjust the display brightness and contrast of
your phone.
• Screen Saver: Allows you to specify a specific time of inactivity on your phone that
triggers the screen saver to display.
• Audio Feedback: This setting allows you to adjust the volume of the audio feedback as
well as the error beeps and enable or disable the setting.
• External Message: Allows you to program your phone to launch the Phone application
when it displays special messages in the Information Display area.
• Go To URL: Allows you to enable third party URLs to display in the Web Browser
application.
• PC Connectivity: Allows you to enter a password that is used by the phone to establish
communications with the PC-resident 5330/5340 Companion application.
• About 5330/5340 IP Phone: This screen displays the software release.
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5330/5340 IP Phones – User Guide
Getting Help
To access the 5330/5340 IP Phone help and documentation:
1. Launch the Applications.
2. Press Help. You have the following options:
• Press Launch PC Help to display www.edocs.mitel.com.
• Press Key Icons.
• Press the < and > keys to view Quick Help items.
3. Press Close.
Tips for Setting up your Phone
After you receive your 5330/5340 IP Phone, use the options in the Settings application to
customize your phone. After customizing your phone, select Applications to verify the settings
are correct. Now, you are ready to begin using your phone.
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5330/5340 IP Phones – User Guide
CUSTOMIZING YOUR PHONE
Use the Settings application to customize your phone.
Note: The System Administrator can invoke a Lock to Factory default option on a per-phone
basis. When this is in effect, the following settings are set by the system administrator and you
cannot changed them:
• Programmable Keys
• External Messaging
• Go to URL
Specify User Information
To specify the phone number displayed on your phone:
1. Press Settings or .
2. Press User Information.
3. Press Edit Name.
4. In the on-screen keyboard, press the appropriate letters to spell your name.
5. Press Save.
6. Press Edit Number.
7. In the on-screen keyboard, press the appropriate numbers for your line.
8. Press Save.
9. Press Save again.
Note: Press Cancel at any time to exit this application without making any changes or press
Clear to clear the entered name and number.
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5330/5340 IP Phones – User Guide
Specify Language
To specify the language in which prompts and applications display:
1. Press Settings or .
2. Press the Language setting.
The phone displays the three language selections that are currently programmed in the
ICP.
3. Select the appropriate language and press Save.
The phone displays your chosen language.
Note: Languages supported on the 5330/5340 may differ from those supported on the ICP. If the
phone is configured for an unsupported language, the prompts may appear in your selected
language but the Application language for the phone defaults to English. The Language window
displays "(name of the selected language)(Unsupported)".
Specify Display Brightness and Contrast
You can adjust the brightness and display contrast either via the phone volume controls (when
the phone is idle) or via the Settings application. (On a 5330 IP Phone, you can only adjust the
contrast, not the brightness.)
To adjust the display contrast using the volume controls:
• Repeatedly press (UP) or (DOWN).
Note: You can use this method only when the phone is idle. If the phone is ringing, this action
adjusts the ring volume. If the phone is in use, this action adjusts the handset, headset and
speakerphone volume.
To adjust the display brightness and contrast using the Settings application:
1. Press Settings or
2. Press Brightness and Contrast.
3. Press the Brightness and Contrast keys to adjust the brightness and contrast of your
screen.
4. Press Save.
Note: Press Cancel at any time to exit this application without making any changes.
.
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5330/5340 IP Phones – User Guide
Specify Audio Feedback Options
The error beep volume in the phone is related to the volume of the speaker. You can set the beep
volume using this procedure; however, adjusting the speaker volume also affects the beep
volume.
To adjust the volume of the audio feedback:
1. Press Settings or .
2. Press Audio Feedback.
3. Set the options using the appropriate actions described below:
Option Action
Turn audio feedback off
for errors
Adjust audio for error
beeps
Turn audio feedback on
for errors
4. Click Save.
Note: Press Cancel at any time to exit this application without making any changes.
Press Turn Off.
Press Volume + or Volume –
Press Play Error Tone
Specify Text Size
To specify the text size that displays on the phone:
1. Press Settings or
2. Press Text Size.
3. Select Large Text or Small Text.
4. Press Save.
.
Note: This setting is available only on the 5340 since the 5330 always uses large text. Large is
the default text size on the 5340 IP Phone.
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5330/5340 IP Phones – User Guide
Specify Call Notification Behavior
To specify that the Phone window automatically displays when you are making or receiving
calls:
1. Press Settings or .
2. Press Call Notification.
3. Press the appropriate options to identify when you want the Phone window to display.
For example, if you select the Made option, each time the phone goes off hook to make a
call, the Phone window is displayed.
4. Press Save.
Notes:
• When To my prime line is selected, select Display Call Info to display Call Information
instead of the Phone window.
• Press Cancel at any time to exit this application without making any changes.
• When the Conference Unit application is displayed, the Phone application is not
automatically displayed when making or receiving calls.
Adjust the Ringer
To adjust the Ringer Volume while the phone is idle:
1. Press Superkey (must be programmed to a key).
2. Press the No softkey until "Ringer Adjust?" appears.
3. Press “Ring Adjust”.
4. Press No.
5. Press “Ringer Vol”.
6. Press
7. Press Superkey.
To adjust the Ringer Volume while the phone is ringing:
(UP) or (DOWN) .
• Press (UP) or (DOWN).
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