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User Guide
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Notice
The information contained in this document is believed to be accurate in all respects but is not warranted by Mitel Networks®
Corporation. The information is subject to change without notice and should not be construed in any way as a commitment by Mitel
Networks or any of its affiliates or subsidiaries. Mitel Networks and its affiliates and subsidiaries assume no responsibility for any
errors or omissions in this document. Revisions of this document or new editions of it may be issued to incorporate any such
changes.
Nothing in this document may be reproduced in any manner, either wholly or in part for any use whatsoever, without written
permission from Mitel Networks Corporation.
S
IMPORTANT! This telephone is NOT suitable for direct connection to the public-switched telephone network. Connect the telephone
to a Mitel Networks telephone system only.
™ Copyright© 2001, Mitel Networks Corporation. All rights reserved. Printed in Canada.
UPERSET
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Contents
ABOUT YOUR PHONE
TIPS FOR YOUR COMFORT AND SAFETY
Don't cradle the handset! 2
Protect your hearing 2
Adjusting the viewing angle 2
Changing Handsets 4
CUSTOMIZING YOUR PHONE
Ringer Control 4
Handset Receiver Volume Control 5
Speaker Volume Control 5
Display Contrast Control 5
Feature Keys 5
Language Change 5
MAKING AND ANSWERING CALLS
1
2
4
6
Make a call 6
Answer a call 6
Redial 6
Redial - Saved Number 6
Speed Call Keys 7
Speed Call - Personal 8
On-Hook Dialing 8
Auto-Answer 8
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CALL HANDLING
Hold 9
Transfer 9
Conference 10
Conference Split 10
Swap 10
Call Forward 11
Call Forward - I Am Here 12
Call Forward - End Chaining 13
Call Forward - Override 13
Messaging - Advisory 13
Messaging - Callback 14
9
USING ADVANCED FEATURES
Account Codes 14
Callback 15
Call Park 15
Call Pickup 15
Campon 16
Do Not Disturb 16
Override 16
Paging 16
Direct Paging 17
Headset Operation 17
Headset Operation (with Feature Control Switch) 18
Music 18
Group Paging / Meet Me Answer 19
Trunk Flash 19
USING MLPP
FEATURE ACCESS CODES
14
20
22
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ABOUT YOUR PHONE
j
The SUPERSET 4015 has eight fixed-function keys ( SUPERKEY, MESSAGE,
HOLD, CANCEL, TRANSFER/CONFERENCE, REDIAL, , ) and seven
personal keys with built-in status indicators. The personal key on the bottom
left is always your Prime Line; the remaining personal keys can be
programmed as Feature, Speed Call, or Line Appearance keys.
Personal Keys can be programmed as feature keys (such as Swap key) by
you or by your Administrator.
Your telephone also features display-assisted selection of features, on-hook
dialing, and a large Message Indicator.
Note: When using the SuperKey, press Cancel to back up one menu level.
IMPORTANT NOTE FOR HEADSET USERS:
Mitel Networks Headsets with Feature Control Switch (PN9132-800-500NA/9132-800-501-NA) must be installed in the dedicated headset jack (the
ack nearest the front of the set). Installation will disable your handset
microphone. Disconnecting the headset at the jack or at the quickdisconnect plug restores handset operation.
Telephone status indicators
When line is the indicator is
Idle Off
Busy On
Ringing Flashing slowly
On hold at your set Flashing rapidly
On hold at another set Flashing slow on/fast off
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TIPS FOR YOUR COMFORT AND SAFETY
Don't cradle the handset!
Prolonged use of the handset can lead to neck, shoulder, or back discomfort,
especially if you cradle the handset between your ear and shoulder. If you
use your phone a lot, you may find it more comfortable to use a headset.
See the section on headset usage elsewhere in this guide for more
information.
Protect your hearing
Your phone has a control for adjusting the volume of the handset receiver or
headset. Because continuous exposure to loud sounds can contribute to
hearing loss, keep the volume at a moderate level.
Adjusting the viewing angle
The stand built into your phone tilts to give you a better view of the keys
and display.
To tilt your telephone for better viewing:
1. Press the tilt-release paddle on the telephone base.
2. Tilt your telephone to the desired angle.
3. Release the tilt-release paddle.
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Changing Handsets
Your SUPERSET 4015 telephone is compatible with several specialty
handsets. To remove the handset shipped with your set from the handset
cord:
1. Bend a paper clip to produce approximately 4 cm (1.5 in.) of straight
wire.
2. On the handset, locate the plastic groove leading into the handset jack.
The groove is on the side of the jack that is closest to the handset
microphone.
3. Slide the end of the wire into the handset jack along the groove until it
stops underneath the handset cord clip.
4. While gently pulling on the handset cord, use the wire to pry the clip
upward. The cord will separate from the handset.
5. Store the original handset in a safe place.
CUSTOMIZING YOUR PHONE
Ringer Control
To adjust the Ringer Volume while the set is ringing:
z Press or .
To adjust the Ringer Pitch while the set is idle:
1. Press SUPERKEY.
2. Press # until "Ringer Adjust?" appears.
3. Press *.
4. Press *.
5. Press or .
6. Press #.
7. Press SUPERKEY.
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Handset Receiver Volume Control
To adjust the Handset Receiver Volume when you are using the
handset:
z
Press or .
Speaker Volume Control
To adjust the Speaker Volume when making an on-hook call or when
listening to background music:
z
Press or .
Display Contrast Control
To adjust the Display Contrast while your set is idle:
z
Press or .
Feature Keys
To display information about a key:
1. Press SUPERKEY.
2. Press a personal key or REDIAL.
3. Press SUPERKEY.
Language Change
To change the display language:
1. Press SUPERKEY.
2. Press # until "Language?" appears.
3. Press *.
4. Press *.
5. Press # until the desired language appears.
6. Press *.
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MAKING AND ANSWERING CALLS
Make a call
1. Lift the handset.
2. If you want to use a Non-Prime Line, press a Line Appearance key.
3. Dial the number,
OR
-
-
Press a Speed Call key
-OR-
Press REDIAL.
Answer a call
z
Lift the handset.
-OR-
Press the flashing Line appearance key and lift the handset.
Redial
To redial the last number that you manually dialed:
1. Lift the handset.
2. Press REDIAL.
Redial - Saved Number
To save the last number that you manually dialed:
1. Lift the handset.
2. Dial **79.
To Redial a saved number:
1. Lift the handset.
2. Dial *6*.
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Speed Call Keys
You may use Speed Call Keys to make a call or to send a string of digits
during a call (press a Speed Call Key during a call to send a multi-digit
password, for instance).
To dial a stored Speed Call number:
1. Lift the handset.
2. Press a Speed Call key.
To store a Speed Call number:
1. Press SUPERKEY.
2. Press # until "Personal Keys?" appears.
3. Press *.
4. Press a personal key that isn't a line key.
5. Press *.
6. Do one of the following:
To enter a new number, dial the number (press HOLD between digits
to create a one-second pause during dialing; press HOLD more than
once to lengthen the pause).
To enter a trunk flash, press TRANS/CONF. (See "Trunk Flash" for
more information about the use of this feature.)
To enter the last number dialed, press REDIAL.
7. Press the personal key again.
8. Do one of the following:
To make the number private, press *.
To keep the number visible, press #.
9. Press SUPERKEY.
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Speed Call - Personal
To dial a stored personal Speed Call number:
1. Lift the handset.
2. Dial 58.
3. Enter an index number between 00 and 09.
To store a personal Speed Call number:
1. Lift the handset.
2. Dial 67.
3. Enter an index number between 00 and 09.
4. Dial the number to be stored (press Hold between digits to create a one-
second pause during dialing; press Hold more than once to lengthen the
pause).
5. Hang up.
On-Hook Dialing
To dial without lifting the handset:
1. If you want to use a Non-Prime Line, press a Line Appearance key.
2. Dial the number.
3. Lift the handset.
Auto-Answer
To enable or disable Auto-Answer:
z Press the Auto-Answer feature key.
To answer a call when you hear ringback:
z
Lift the handset.
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CALL HANDLING
Hold
To place a call on Hold:
z
Press Hold.
To retrieve a call from Hold:
1. Lift the handset.
2. Press the flashing line key.
To retrieve a call from Hold at another station:
z
Press the flashing line key.
-OR-
Dial **1 and the number of the station that placed the call on Hold.
Transfer
To Transfer an active call:
1. Press TRANS/CONF.
2. Dial the number of the third party.
3. Do one of the following:
To complete the Transfer, hang up.
To announce the Transfer, wait for an answer, consult, and hang up.
To cancel the Transfer, press CANCEL.
To transfer an active call during headset operation:
1. Press TRANS/CONF.
2. Dial the number of the third party.
3. To complete the Transfer, press the Release feature key.
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Conference
To form a Conference when a two-party call is already in place, or to
add another party to an existing Conference:
1. Press TRANS/CONF.
2. Dial the number of the next party.
3. Wait for an answer.
4. Press TRANS/CONF.
To leave a Conference:
z
Hang up.
Conference Split
To Split a Conference and speak privately with the original party:
1. Press TRANS/CONF.
2. Dial *41.
Swap
To call another party when you are in an established two-party call:
1. Press TRANS/CONF.
2. Dial the number.
To alternate between the two parties:
z
Press the Swap/Trade feature key.
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Call Forward
Call Forward lets you redirect incoming calls to an alternate number. Always
redirects all incoming calls regardless of the state of your telephone. B-Int
redirects internal calls when your telephone is busy, and B-Ext redirects
external calls when your telephone is busy. NA-Int redirects internal calls
after several rings if you don't answer, and NA-Ext redirects external calls
after several rings if you don't answer.
Note: For information about "I'm Here?", see Call Forward - Remote.
To program Call Forward:
1. Press SUPERKEY.
2. Press # until "Call Forwarding?" appears.
3. Press *.
4. Press # until the type of Call Forward that you want to set up appears
(see above).
5. If a number is already programmed, press *.
6. Press *.
7. Dial the destination number.
8. Press .
To turn Call Forward on and off (once it has been programmed):
1. Press SUPERKEY.
2. Press # until "Call Forwarding?" appears.
3. Press *.
4. Press *.
5. Press #.
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Call Forward - I Am Here
To forward calls from a remote station to your current location:
1. Press SUPERKEY.
2. Press # until "Call Forwarding?" appears.
3. Press *.
4. Press # until "I'm Here?" appears.
5. Press *.
6. If a number is already programmed, press *.
7. Press *.
8. Dial the extension number of the remote station.
9. Press *.
10.Press
To cancel Call Forward - I Am Here from the station that set the
remote forwarding:
1. Lift the handset.
2. Dial **77.
3. Dial the extension of the remote station.
4. Hang up.
To cancel Call Forward - I Am Here from the station that was
forwarded:
1. Press SUPERKEY.
2. Press # until "Call Forwarding?" appears.
3. Press *.
4. Press *.
5. Press *.
6. Press #.
7. Press SUPERKEY.
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Call Forward - End Chaining
To ensure that calls do not get forwarded again by the destination
number:
1. Lift the handset.
2. Dial 64.
3. Hang up.
To again allow calls to be forwarded by the destination number:
1. Lift the handset.
2. Dial **73.
3. Hang up.
Call Forward - Override
To override Call Forward and ring a station:
1. Lift the handset.
2. Dial *1*.
3. Dial the extension number.
Messaging - Advisory
To turn Messaging - Advisory on:
1. Press SUPERKEY.
2. Press *.
3. Press # until the desired message appears.
4. Press *.
To turn Messaging - Advisory off:
1. Press SUPERKEY.
2. Press *.
3. Press *.
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Messaging - Callback
To leave a Callback Message on a telephone when you hear busy or
ringback tone:
z Press MESSAGE.
To respond to a message waiting condition on your telephone:
1. Press MESSAGE.
2. Do one of the following:
To call the message sender, press #.
To erase the message, press *.
USING ADVANCED FEATURES
Account Codes
To use Forced Account Codes:
1. Lift the handset.
2. Dial the Account Code digits.
3. Press #.
To enter an Account Code during a call:
1. Press TRANS/CONF.
2. Dial **3.
3. Dial the Account Code digits.
4. Press #.
5. Press CANCEL.
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Callback
To request a Callback when you reach a busy or unanswered station:
z
Press the Callback feature key.
To answer a Callback:
z
Lift the handset.
To cancel a Callback:
1. Lift the handset.
2. Dial *1#.
3. Dial the number of the called station.
4. Hang up.
To cancel all Callbacks:
1. Lift the handset.
2. Dial #1.
3. Hang up.
Call Park
To retrieve a call parked by the attendant:
1. Lift the handset.
2. Dial *23.
3. Dial the console ID and the Hold Slot number.
Call Pickup
To answer a call that is ringing at another station in your Pickup
Group:
1. Lift the handset.
2. Press the Pickup feature key.
To answer a call that is ringing at a station not in your Pickup Group:
1. Lift the handset.
2. Dial **6.
3. Dial the number of the ringing station.
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Campon
To Campon to a busy station:
z
Press the Wait feature key.
To retrieve a call when you hear Campon tone:
z
Press the Trade feature key.
Do Not Disturb
To activate or deactivate Do Not Disturb:
z
Press the Do Not Disturb feature key.
To activate Do Not Disturb from a remote station:
1. Lift handset.
2. Dial **5.
3. Dial the number of the station to which Do Not Disturb is to apply.
4. Hang up.
To deactivate Do Not Disturb from a remote station:
1. Lift handset.
2. Dial ##5.
3. Dial the number of the station with Do Not Disturb activated.
4. Hang up.
Override
To use Override when you encounter busy or DND tone:
z
Press the Intrude feature key.
Paging
To use Paging:
1. Lift handset.
2. Press the Pager feature key.
3. Dial the Paging zone number (if required).
4. Make the announcement.
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Direct Paging
Direct Paging allows you to page a party through their telephone speaker. If
the paged party has Off-Hook Voice Announce enabled, the page will be
heard even when the party is on a handset or headset call.
To page a party:
1. Lift the handset.
2. Dial *37.
3. Dial the extension number.
4. Speak to the dialed party after the tone.
To answer a Direct Page (indicated by a single burst of tone):
z
Lift handset.
Headset Operation
To enable Headset Operation:
z Press the Headset feature key.
To answer a call (when Auto Answer is disabled):
z
Press the flashing line key.
To hang up:
z
Press CANCEL.
To disable Headset Operation:
z
Press the Headset feature key.
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Headset Operation (with Feature Control Switch)
IMPORTANT NOTE: Mitel Networks Headsets with Feature Control Switch
(PN9132-800-500-NA/9132-800-501-NA) must be installed in the dedicated
headset jack (the jack nearest the front of the set). Installation will disable
your handset microphone. Disconnecting the headset at the jack or at the
quick-disconnect plug restores handset operation. If handset operation is
required for an extended period of time, you should press the Headset
feature key to return the telephone to handset mode.
To enable Headset Operation:
z
Press the Headset feature key.
To answer a call:
z
Press flashing Line Appearance key
-OR-
Quickly press and release the headset's feature control switch.
To mute the headset microphone:
z
Press and hold the headset's feature control switch.
To hang up:
z Press CANCEL.
-OR-
Quickly press and release the headset's feature control switch.
To disable Headset Operation:
z
Press the Headset feature key.
Music
To turn Music on and off when the set is idle:
z Press the Music feature key.
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Group Paging / Meet Me Answer
Group Paging allows you to page a group of telephones through their built-in
speakers. You can belong to to as many as three paging groups with one
group designated as your "prime" group.
When you need to respond to a Group Page but don't know the identity or
extension number of the paging party, use the Meet Me Answer feature. You
have up to 15 minutes after receiving the page to use Meet Me Answer.
To make a Group Page:
1. Lift the handset.
2. Press Direct Page or dial *37.
3. Do one of the following:
To page your prime page group, press #.
To page a specific page group, dial the page group directory number.
4. Speak to the dialed party after the tone.
To respond to a Group Page by using Meet Me Answer:
1. Lift handset.
2. Dial *88.
3. Do one of the following:
To respond to a page from your prime page group, press #.
To respond to a page from a specific page group, dial the page group
directory number.
Trunk Flash
The Trunk Flash feature allows you to access Centrex features (if available)
while you are talking on an outside call.
To flash a trunk while talking on an outside call:
1. Press TRANS/CONF.
2. Dial *57 for a single flash or *56 for a double flash.
3. Wait for dial tone.
4. Dial the Centrex feature access code.
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USING MLPP
Multi-Level Precedence and Preemption (MLPP) facilitates emergency
communications for the military. MLPP enables authorized users to specify a
precedence level when making a call, and to preempt calls with a lower
precedence level.
To make a precedence call:
1. Dial the precedence access digit (a number between 2 and 9). Wait for
dial tone to end.
2. Dial the appropriate precedence level digit (a number from 0 to 3, such
as 1 for Flash). Note that if you have chosen a higher precedence level
than you are authorized to use, the system either routes the call to an
announcement or you hear an error tone.
3. Dial the ARS leading digit (if necessary) and the destination telephone
number (for example, 7-555-1234). If the destination is idle, the phone
will ring and you will hear the Precedence Ringback tone. If the
destination is busy and preemption is successful, you will hear silence
until the called party acknowledges preemption by hanging up. You will
then hear the Precedence Ringback tone. The preempted parties will hear
the Preemption tone.
4. If the destination is busy and preemption is unsuccessful, you will receive
a Blocked Precedence Announcement (BPA). If you get BPA, hang up and
then retry the call at a higher precedence level if you are authorized to
do so. If you get BPA and cannot retry the call at a higher precedence
level, you can call MLPP attendant and ask the attendant to place the call
for you.
5. Once you are connected, carry on your conversation. During the call,
your telephone set will display both the precedence of the call and its
duration.
6. When you finish the call, hang up.
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To answer a precedence call:
r
If your telephone is idle and you receive a call with a precedence level highe
than routine, you will hear the MLPP precedence ring. If your telephone has
a display, it will indicate the precedence level of the incoming call.
1. When you hear the MLPP precedence ring (short ring, very short pause,
short ring, long pause), answer the telephone. As you talk, the display
indicates the precedence level of the call as well as the duration of the
call.
2. When you have finished the call, hang up.
To respond to preemption:
z
If you are engaged in a call and hear a continuous preemption warning
tone, a call of higher precedence is attempting preemption. Hang up
immediately, wait for an MLPP ring, and then answer the telephone.
As you talk, the display indicates the priority of the call as well as the
duration of the call.
z
If you are engaged in a call and hear three seconds of preemption tone, it
means that the person you were talking to has been preempted. You
should hang up. You may place another call if required.
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FEATURE ACCESS CODES
Save Last Number **79
Repeat Last Number Saved *6*
Personal Speedcall - Invoke 58
Personal Speed Call - Upper Range Index Number 09
Personal Speedcall - Store 67
Call Hold - Remote Retrieve **1
Conference Call Split *41
Cancel Call Forwarding Follow Me - Remote **77
Call Forwarding - End Chaining 64
Cancel Call Forwarding - End Chaining **73
Call Forwarding - Override *1*
Account Code **3
Callback - Cancel Individual *1#
Callback - Cancel #1
Call Park - Remote Retrieve *23
Call Pickup - Directed **6
Do Not Disturb - Remote **5
Do Not Disturb - Cancel Remote ##5
Direct Page *37
Meet Me Answer *88
Trunk Single Flash *57
Trunk Double Flash *56
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