Mitel 3300 IP, 5312 IP User Manual
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NOTICE
The information contained in this document is not warranted by Mitel Networks Corporation or
any of its affiliates or subsidiaries ("Mitel") and is subject to change without notice. Mitel
assumes no liability for any errors or omissions. This document may be reproduced, either
wholly or in part, solely for distribution to authorized users of Mitel's products. In reproducing
this document, content may be removed or reorder, provided the meaning is not altered. No other
amendment to the document is permitted without written permission from Mitel.
TRADEMARKS
Mitel and Speak@Ease are trademarks of Mitel Networks Corporation.
Windows and Microsoft are trademarks of Microsoft Corporation.
Other product names mentioned in this document may be trademarks of their respective
companies and are hereby acknowledged.
Mitel 5312 IP and 5324 IP Phones
November 2008
®,™ Trademark of Mitel Networks Corporation
© Copyright 2008, Mitel Networks Corporation
All rights reserved
IMPORTANT! This telephone is NOT suitable for direct connection to the public-switched
telephone network. Connect the telephone to a Mitel Networks system only.
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5312/5324 IP Phones User Guide
ABOUT YOUR PHONE .........................................................................................................1
Elements of Your Phone.....................................................................................................................3
Ring/Message Indicators.....................................................................................................................4
Selecting Menu Options......................................................................................................................4
Using Your IP Phone with Mitel Unified Communicator Express..................................................... 4
Using Your IP Phone in Remote Mode..............................................................................................5
About Feature Access Codes.............................................................................................................. 5
For Users on Resilient 3300 ICP Systems.......................................................................................... 5
Line Interface Module ........................................................................................................................5
TIPS FOR YOUR COMFORT AND SAFETY....................................................................6
Don't cradle the handset! .................................................................................................................... 6
Protect your hearing............................................................................................................................ 6
Adjust the viewing angle ....................................................................................................................6
CUSTOMIZING YOUR 5312/5324 IP PHONE...................................................................7
Ringer Control....................................................................................................................................7
Handset Receiver Volume Control..................................................................................................... 7
Speaker Volume Control ....................................................................................................................7
Display Contrast Control....................................................................................................................7
Feature Keys....................................................................................................................................... 8
Language Change ...............................................................................................................................9
MAKING AND ANSWERING CALLS................................................................................9
Make a Call.........................................................................................................................................9
Answer a Call ..................................................................................................................................... 9
Emergency Calls...............................................................................................................................10
Auto–Answer....................................................................................................................................11
Phonebook ........................................................................................................................................12
Redial................................................................................................................................................13
Redial – Saved Number.................................................................................................................... 13
Speed Call Keys................................................................................................................................ 13
Speed Call – Personal.......................................................................................................................14
Handsfree Operation......................................................................................................................... 15
Group Listen..................................................................................................................................... 16
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5312/5324 IP Phones User Guide
CALL HANDLING ...............................................................................................................17
Hold ..................................................................................................................................................17
Mute..................................................................................................................................................17
Transfer.............................................................................................................................................18
Conference........................................................................................................................................18
Conference Split ...............................................................................................................................19
Add Held (5324 IP Phone only) .......................................................................................................19
Swap ................................................................................................................................................. 19
Call Forward..................................................................................................................................... 19
Call Forward - Remote (I am Here)..................................................................................................21
Call Forward - End Chaining ............................................................................................................ 22
Call Forward - Forced (5324 IP Phone only)....................................................................................22
Call Forward - Override.................................................................................................................... 22
Messaging - Advisory.......................................................................................................................23
Messaging - Callback........................................................................................................................23
Messaging - Cancel Callback ........................................................................................................... 25
Messaging - Cancel All Callbacks....................................................................................................25
USING OTHER FEATURES...............................................................................................25
Account Codes..................................................................................................................................25
Attendant Call Hold - Remote Retrieve ............................................................................................ 26
Call Park ...........................................................................................................................................26
Call Pickup........................................................................................................................................27
Campon............................................................................................................................................. 27
Do Not Disturb ................................................................................................................................. 28
Override............................................................................................................................................ 28
Paging...............................................................................................................................................28
Direct Paging ....................................................................................................................................29
Direct Paging - Handsfree Answerback Enabled.............................................................................. 29
Direct Paging - Handsfree Answerback Disabled ............................................................................ 31
Direct Voice Call..............................................................................................................................32
Timed Reminder (5324 IP Phone only)............................................................................................32
Headset Operation ............................................................................................................................ 33
Headset Operation ............................................................................................................................ 33
Music ................................................................................................................................................34
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5312/5324 IP Phones User Guide
Group Paging / Meet Me Answer..................................................................................................... 34
Phone Lock....................................................................................................................................... 35
User PIN (5324 IP Phone only)........................................................................................................ 36
Trunk Flash.......................................................................................................................................37
Record a Call ....................................................................................................................................37
Hot Desking...................................................................................................................................... 38
Hot Desk Remote Logout................................................................................................................. 39
Tag Call ............................................................................................................................................40
Call History....................................................................................................................................... 40
Night Answer....................................................................................................................................41
Release..............................................................................................................................................42
Mobile Extension..............................................................................................................................42
USING YOUR 5324 IP PHONE WITH THE 5310 IP CONFERENCE UNIT...............43
Using the 5310 Conference Unit with a Mouse................................................................................43
Using the 5310 Conference Unit without a Mouse........................................................................... 44
USING THE LINE INTERFACE MODULE (5324 IP PHONE ONLY).........................45
Line Interface Module Mode............................................................................................................ 45
Failover Mode................................................................................................................................... 47
Emergency Calls...............................................................................................................................47
USING THE MITEL IP PROGRAMMABLE KEY MODULES (5324 IP PHONE
ONLY).....................................................................................................................................48
FEATURE ACCESS CODES...............................................................................................49
FEATURE ACCESS CODES..........................................................................................................49
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5312/5324 IP Phones User Guide
ABOUT YOUR PHONE
The Mitel 5312 and 5324 IP Phones are full-feature, dual port, dual mode telephones that
provide voice communication over an IP network. Each features a back-lit liquid crystal
display (LCD) screen, display-assisted access to features, on-hook dialing and off-hook voice
announce with handsfree answerback, and a large ringing/message indicator. The 5312 IP
Phone offers 12 programmable keys, and the 5324 IP Phone offers 24 programmable keys for
one-touch feature access. Both phones provide ten fixed feature keys for convenient access to
features such as Conferencing, Redial, and many customizable user settings.
The 5312 and 5324 IP Phones support Mitel Call Control (MiNet) protocol and Session
Initiated Protocol (SIP). The 5324 IP Phone also supports modules such as the Line Interface
Module, 5310 IP Conference Unit, and the 12 and 48 Button Programmable Key Modules.
The 5324 IP Phone can be used as an ACD Agent Phone or a Teleworker phone. The
personal key on the bottom left (5312) or bottom right (5324) is always your Prime Line; the
remaining personal keys can be programmed as:
• Feature keys (for example, Do Not Disturb). You can program feature keys from your
phone (5324 only), or using the Desktop Tool. Your administrator can also program
feature keys.
• Speed Call keys. You can program speed call keys from your phone, or using the
Desktop Tool.
• Line Appearances. Only the administrator can program line appearances.
Note: For more information on the Desktop Tool, talk to your system administrator.
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5312/5324 IP Phones User Guide
5312 IP Phone
5324 IP Phone
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5312/5324 IP Phones User Guide
Elements of Your Phone
Feature Function
1) Display Provides a two–line, 20–character liquid crystal display (LCD)
viewing area that assists you in selecting and using phone features,
accessing your voice mail, and identifying callers. When you
access the Menu key, prompts and feature information appear on
the display screen. For information on selecting menu options, see
"Selecting Menu Options" elsewhere in this guide.
2) Softkeys (5324
IP Phone only)
3) Ring/Message
Indicator
4) Volume,
Speaker and Mute
Controls
5) Fixed Function
Keys
Context-sensitive keys change depending on the modes of the
operation and the menu currently displayed. Softkeys enable you
to easily view and select a variety of features.
Flashes to signal an incoming call and to indicate a message
waiting in your voice mailbox.
Provide the following audio control capability:
(UP) and (DOWN) provide volume control for the ringer,
handset, and handsfree speakers.
(SPEAKER) enables and disables Handsfree mode.
(MUTE) enables Mute, which allows you to temporarily turn
your phone's handset, headset or handsfree microphone off during
a call.
Give you access to the following phone functions:
(MENU) : provides access to menus for your phone's
additional features. Note : When navigating through Menu
options, press (CANCEL) or (MENU) to back up one
menu level.
(CANCEL) : ends a call when pressed during the call, and,
when you are programming the phone, eliminates any input and
returns to the previous menu level.
(REDIAL) : calls the last number dialed.
(HOLD) : places the current call on hold.
(TRANS/CONF) : initiates a call transfer or establishes a
three–party conference call.
(MESSAGE) : provides access to your voice mailbox and
flashes to notify you of messages waiting in your voice mailbox.
Note : The Ring/Message indicator also flashes when messages
are waiting.
6) Keypad Use to dial.
7) Programmable
Personal Keys and
Designation Card
Provides 12 or 24 keys that can be programmed as speed call keys,
feature keys, or line appearance keys, according to your
communication needs. Personal keys have status indicators. On a
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5312/5324 IP Phones User Guide
5324 IP Phone, the bottom right personal key is always your
Prime Line key. On the 5312 IP Phone, the bottom left personal
keys is always your Prime Line key. Write the name (speed call,
feature or line appearance) of the Personal keys that you program
on the designation card (use the side of the card with the textboxes
provided). Use the slot behind the plastic cover at the bottom of
the phone to remove/insert the designation card.
8) Handsfree
Speaker
9) Handset Use for handset calls. If you are in headset or handsfree mode, you
Provides sound for Handsfree calls and background music.
do not need to use the handset.
Ring/Message Indicators
When indicator is it means that
Flashing rapidly Your phone is ringing
Flashing slowly A message or callback message is waiting at your phone
On Your phone is ringing another phone
Off Your phone is idle, or you are on a call
Selecting Menu Options
Because the 5324 IP Phone offers softkeys, feature availability and menu options for the
5312 and 5324 IP Phones may differ.
To select menu items on the display:
1. On a 5324 IP Phone, press the softkeys.
2. On a 5312 IP Phone, press *, 0 and # on the keypad. For example, if options *=YES
0=DEFAULT #=NO appear and you want to select YES, press *.
Procedures in this guide show all menu selection options, where applicable—for example,
"Press the * or Yes softkey". Procedures in this guide also specify when a menu option is
available on only one of the phones—for example, "On a 5324 IP Phone only, press the Save
softkey".
Using Your IP Phone with Mitel Unified Communicator Express
Unified Communicator Express is a lightweight (server-less) unified communications client
that provides productivity enhancements like click to dial, incoming caller ID pop-up, PCbased missed calls and speed calls list, and personal (Microsoft® Outlook®) directory
integration. In addition to enhancing telephony features in the office environment, it allows
you to be immediately attentive to all incoming communications.
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5312/5324 IP Phones User Guide
For more information on installing and using this application, see the Mitel Unified
Communicator Express documentation available at www.mitel.com.
Using Your IP Phone in Remote Mode
Remote Mode allows the 5312 and 5324 IP Phone to be used as a Teleworker in the home or
in other locations away from the office. For information on how to program your IP Phone
for remote operation, refer to the Teleworker Solution (6010) Remote IP Phones User Guide
available at www.mitel.com
About Feature Access Codes
Use of some features requires dialing access codes. Ask your Administrator for a list of codes
you should use.
For Users on Resilient 3300 ICP Systems
If during a call, you hear two beeps repeated every 20 seconds it means that your phone is
switching to a secondary 3300 ICP system. The call continues but some of the keys and
features on your phone function differently. The keys and most features begin working
normally again after you hang up. If your phone switches to the secondary system while your
speaker or handset is muted (that is, while the MUTE light is on), the call remains muted
until you hang up. Normal operation resumes when your phone switches back to the primary
system. If your phone is idle and switched to the secondary system, you'll see a flashing
rectangle on the display. The rectangle remains until the switch to the primary system is
complete.
Line Interface Module
The Line Interface Module is an optional device that adds an analog phone line (POTS)
capability to your 5324 IP phone only. If Emergency Call Routing is not programmed on
your 3300 ICP, you must use the Line Interface Module to dial emergency calls. For more
information on emergency number dialing, refer to Emergency Calls. If you have a Line
Interface Module connected to your 5324 IP Phone, all programming of the Line Interface
Module, except the Analog Key, is done by the Installer when your phone is installed. For
more information, refer to "Using the Line Interface Module" elsewhere in this guide. Note:
The 5312 IP Phone does not support the Line Interface Module.
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5312/5324 IP Phones User Guide
TIPS FOR YOUR COMFORT AND SAFETY
Don't cradle the handset!
Prolonged use of the handset can lead to neck, shoulder, or back discomfort, especially if you
cradle the handset between your ear and shoulder. If you use your phone a lot, you may find
it more comfortable to use a headset. See the section on headset usage elsewhere in this guide
for more information.
Protect your hearing
Your phone has a control for adjusting the volume of the handset receiver or headset.
Because continuous exposure to loud sounds can contribute to hearing loss, keep the volume
at a moderate level.
Adjust the viewing angle
The stand built into your phone tilts to give you a better view of the keys.
To tilt your telephone for better viewing:
1. Turn the phone so that the front faces away from you.
2. Hold the base unit firmly and press the release tabs on the sides of the stand to detach
the base unit.
3. Hinge the hooks of the base unit into the notches on the back of the phone and snap
into place as follows:
• For a high–angle mount, hinge the two lower hooks into the bottom set of notches
and snap the two upper hooks into the middle set of notches.
• For a low–angle mount, hinge the two lower hooks into the middle set of notches
and snap the two upper hooks into the top set of notches.
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5312/5324 IP Phones User Guide
CUSTOMIZING YOUR 5312/5324 IP PHONE
Ringer Control
To adjust the Ringer Volume while the set is ringing:
• Press (UP) or (DOWN).
To adjust the Ringer Pitch while the set is idle:
1. Press (MENU).
2. Press # or the No softkey until "Ringer Adjust?" appears.
3. Press * or the Yes softkey twice.
4. Press (UP) or (DOWN).
5. Press (MENU).
Handset Receiver Volume Control
To adjust the Handset Receiver Volume when you are using the handset:
• Press (UP) or (DOWN).
Speaker Volume Control
To adjust the Speaker Volume when making a handsfree call or when listening to
background music:
• Press (UP) or (DOWN).
Display Contrast Control
To adjust the Display Contrast while your set is idle:
• Press
(UP) or (DOWN).
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5312/5324 IP Phones User Guide
Feature Keys
You can use (MENU) on your phone or the Desktop Tool to program the personal keys
as feature keys. The Desktop Tool is a browser–based interface that makes programming
quick and easy. For more information on using the Desktop Tool, please contact your System
Administrator.
Note: You can only program Speed Call keys using the (MENU) key on the 5312 IP
Phone. See Speed Call Keys for details.
To program some features to a personal key, you must dial a feature access code. Ask your
Administrator for a list of codes you can use.
To display information about a key:
1. Press (MENU).
2. Press a personal key that isn't a line key.
3. Press (MENU).
To program a personal key:
1. Press (MENU).
2. Press # or the No softkey until "Personal Keys?" appears.
3. Press * or the Yes softkey.
4. Press a personal key that isn't a line key.
5. Press * or the Change softkey.
6. Press # or the No softkey until the desired feature appears.
7. Press * or the Yes softkey.
8. On a 5312 IP Phone only, press # to save the feature under the chosen key.
9. Press (MENU), or press another personal key and proceed to program another
feature.
10. Write the feature name on the key label.
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5312/5324 IP Phones User Guide
Language Change
To change the display language:
1. Press (MENU).
2. Press # or the No softkey until "Language?" appears.
3. Press * or the Yes softkey.
4. Press * or the Change softkey.
5. Press # or the No softkey until the desired language appears.
6. Press * or the Yes softkey.
MAKING AND ANSWERING CALLS
Make a Call
1. Lift the handset (optional).
2. If you want to use a Non–Prime Line, press a Line Appearance key.
3. Do one of the following:
• Dial the number
• Press a Speed Call key
• Press (REDIAL).
Answer a Call
Do one of the following:
• Lift the handset.
• Press
• Press the flashing Line appearance key and lift the handset.
• Press the flashing Line appearance.
(SPEAKER).
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5312/5324 IP Phones User Guide
Emergency Calls
Warning for emergency number dialing: Consult your local authorities for Emergency
Numbers and 911 or equivalent service availability in your area. There are two methods of
dialing emergency numbers, based on the programming of your 3300 ICP:
• Emergency Call Routing NOT programmed
• Emergency Call Routing programmed
Caution: Verify with your System Administrator which type of emergency number dialing
you can use.
EMERGENCY CALLS WHEN EMERGENCY CALL ROUTING NOT
PROGRAMMED
If Emergency Call Routing is NOT programmed, Emergency Number dialing should only be
performed by picking up the handset and selecting the Line Interface Module key you have
programmed. If Privacy Mode is enabled and the Line Interface Module key local line is
busy, dialing will not occur on the Line Interface Module line. Emergency dialing using an
IP connection may not be supported due to ICP system configuration and country location.
For more information, contact your System Administrator.
To make an Emergency Call using the Line Interface Module line:
1. Lift the handset.
2. Press the Line Interface Module key that you have programmed.
The set indicates IP FAIL: ANALOG CALL
3. Dial your Local Emergency Number.
To make an Emergency Call using the Line Interface Module line, when the IP connection
has failed:
1. Lift the handset.
2. Press the Line Interface Module key that you have programmed.
The set indicates IP FAIL: ANALOG CALL.
3. Dial your Local Emergency Number.
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