W 3724 Platinum
Operating instructions
for Washing machine
W 3724 Platinum
To avoid the risk of accidents or
damage to the machine it is
essential to read these instructions
before it is installed and used for the
first time.
en-GB
M.-Nr. 07 327 660
Caring for our environment
Disposal of the packing
material
The transport and protective packing
has been selected from materials which
are environmentally friendly for disposal
and can normally be recycled.
Ensure that any plastic wrappings,
bags etc. are disposed of safely and
kept out of the reach of babies and
young children. Danger of suffocation!
Rather than just throwing these
materials away, please ensure they are
offered for recycling.
Disposal of your old appliance
or machine
Electrical and electronic appliances /
machines often contain materials
which, if handled or disposed of
incorrectly, could be potentially
hazardous to human health and to the
environment. They are, however,
essential for the correct functioning of
your appliance or machine. Please do
not therefore dispose of your old
machine or appliance with your
household waste.
Please dispose of it at your local
community waste collection / recycling
centre or contact your Dealer for
advice. Ensure that it presents no
danger to children while being stored
for disposal.
It should be unplugged or disconnected
from the mains electricity supply by a
competent person.
2
Contents
Caring for our environment .........................................2
Warning and Safety instructions .....................................6
Operating the washing machine.....................................10
Control panel .....................................................10
Before using for the first time.......................................12
Washing environmentally and economically ..........................13
Energy and water consumption ....................................13
Detergent .....................................................13
How to wash correctly.............................................14
Spinning ........................................................19
Final spin speed ..................................................19
Rinse and interim spin ...........................................19
To omit the final spin (Rinse hold) ..................................19
To omit rinse and interim spin and the final spin (No u).................19
Programme chart .................................................20
Programme sequence .............................................23
Garment care label symbols ........................................25
Changing the programme sequence .................................26
Cancelling a programme ............................................26
Interrupting a programme ...........................................26
Changing a programme ............................................26
Adding or removing laundry after a programme has started ................27
Safety lock .......................................................27
3
Contents
Detergent .......................................................28
The correct detergent ..............................................28
Water softener ....................................................29
Washing with several components ....................................29
Fabric conditioners and liquid starch ..................................30
Automatic dispensing of fabric conditioner or liquid starch to laundry
at the end of a programme ........................................30
Colour run and dye removers / dyes ...................................30
Cleaning and care ................................................31
External casing and fascia panel .....................................31
Extra cleaning ..................................................31
Cleaning the detergent dispenser drawer...............................31
Descaling the machine .............................................32
Cleaning the water inlet filters ........................................33
Problem solving guide ............................................34
The programme does not start .......................................34
Fault messages in the display ........................................35
General problems .................................................36
An unsatisfactory wash result ........................................37
The drum door does not open when you press the Door button..............38
Opening the drum door in the event of a blocked drain outlet and/or power failure . 39
Blocked drain outlet .............................................39
After sales service ................................................41
Future updates (PC) .............................................41
Appliance guarantee ............................................41
Optional accessories ............................................41
Installation and connection ........................................42
Front view........................................................42
Rear view ........................................................43
Installation surface.................................................44
Installing the washing machine ....................................44
Removing the transit bars ...........................................44
4
Contents
Re-fitting the transit bars ............................................46
Levelling the machine ..............................................47
Screwing out and adjusting the feet .................................47
Building under a continuous worktop/in a kitchen run ...................48
Washer and Dryer stack ..........................................48
The Miele water protection system ....................................49
Connection to the water supply .......................................50
Connection to the drainage system....................................51
Electrical connection U.K. ...........................................52
Consumption data ................................................53
Notes for test institutes: ..........................................53
Technical data ...................................................54
Programmable functions...........................................56
To access programmable functions .................................56
To select a programmable function .................................56
To alter a programmable function ..................................56
To come out of programmable functions .............................56
Language F......................................................56
Water plus .......................................................57
Gentle action .....................................................57
Suds cooling .....................................................57
Code ...........................................................58
Temperature unit ..................................................59
Buzzer ..........................................................59
Keypad tone .....................................................59
Brightness .......................................................59
Contrast .........................................................59
Standby display ...................................................60
Memory .........................................................60
Anti-crease.......................................................60
5
Warning and Safety instructions
This washing machine is not
This washing machine conforms to
current safety requirements.
Inappropriate use can, however,
lead to personal injury and damage
to property.
To avoid the risk of accidents and
damage to the washing machine,
please read these instructions
carefully before using it for the first
time. They contain important
information on its installation, safety,
use and maintenance.
Keep these instructions in a safe
place and ensure that new users are
familiar with the content. Pass them
on to any future owner.
Correct application
Only use the washing machine to
~
wash items which are specified by the
manufacturer to be machine-washable
on the wash-care label, and textiles
composed of hand-washable wool or
wool blend fabrics as well as satin,
lace, silk and other hand-washable
garments. Any other applications may
be dangerous. The manufacturer
cannot be held liable for damage
resulting from incorrect or improper use
or operation.
~
intended for use by persons (including
children) with reduced physical,
sensory or mental capabilities, or lack
of experience and knowledge, unless
they are supervised whilst using it or
have been shown how to use it by a
person responsible for their safety.
Safety with children
Keep children away from the
~
washing machine at all times. It is not a
toy! To avoid the risk of injury do not
allow children to play on or near it or to
play with its controls. Supervise
children whilst you are using it.
Older children may only use the
~
washing machine if its operation has
been clearly explained to them and
they are able to use it safely,
recognising the dangers of misuse.
For machines with a 'porthole' door,
~
remember that the porthole glass will
be hot when washing at very high
temperatures.
Do not let children touch it.
6
Warning and Safety instructions
Technical safety
Before setting up the washing
~
machine, check it for any externally
visible damage.
Do not install or use a damaged
washing machine.
Before connecting the washing
~
machine, ensure that the connection
data on the data plate (voltage and
connected load) match the mains
electricity supply. If in any doubt,
consult a qualified electrician.
The electrical safety of this washing
~
machine can only be guaranteed when
continuity is complete between it and
an effective earthing system which
complies with current local and national
safety regulations. It is most important
that this basic safety requirement is
present and regularly tested, and
where there is any doubt the household
wiring system should be inspected by a
qualified electrician. The manufacturer
cannot be held liable for the
consequences of an inadequate
earthing system (e.g. electric shock).
Do not connect the washing
~
machine to the mains electricity supply
by an extension lead. Extension leads
do not guarantee the required safety of
the appliance (e.g. danger of
overheating).
Faulty components must only be
~
replaced by genuine Miele original
spare parts. Only when these parts are
fitted can the safety standards of the
machine be guaranteed.
Unauthorised repairs could result in
~
unforeseen dangers for the user, for
which Miele cannot accept liability.
Repairs should only be undertaken by a
Miele approved service technician.
Ensure current is not supplied to the
machine until after maintenance or
repair work has been carried out.
If the connection cable is faulty it
~
must only be replaced by a Miele
approved service technician to protect
the user from danger.
In the event of a fault or for cleaning
~
purposes, the washing machine is only
completely isolated from the electricity
supply when:
– it is switched off at the wall socket
and the plug is withdrawn, or
– it is switched off at the mains, or
– the mains fuse is withdrawn, or the
screw-out fuse is removed (in
countries where this is applicable).
This washing machine must only be
~
connected to the on-site water supply
using a new hose kit. Old hoses must
not be re-used.
In countries where there are areas
~
which may be subject to infestation by
cockroaches or other vermin, pay
particular attention to keeping the
machine and its surroundings in a
clean condition at all times. Any
damage which may be caused by
cockroaches or other vermin will not be
covered by the guarantee.
7
Warning and Safety instructions
This washing machine may only be
~
used in mobile installations such as
ships if a risk assessment of the
installation has been carried out by a
suitably qualified engineer.
Do not make any alterations to the
~
washing machine, unless authorised to
do so by Miele.
Correct use
Do not install your washing machine
~
in rooms where temperatures below
freezing may occur. Frozen hoses may
burst or split. The reliability of the
electronic control unit may be impaired
at temperatures below freezing point.
Before using the washing machine
~
for the first time, check that the transit
bars at the rear of the machine have
been removed (see section on
"Installation"). During spinning, a transit
bar which is still in place may result in
damage to both the machine and
adjacent furniture or appliances.
Turn off the stopcock if the machine
~
is to be left for any length of time (e.g.
holiday), especially if there is no floor
drain (gully) in the immediate vicinity.
Flooding danger.
~
If hooking the drain hose into a wash
basin, check that the water can drain
off quickly enough to prevent the sink
from overflowing. Make sure the drain
hose is secure, so that the force of the
water flowing out of the hose does not
dislodge it.
Take care to ensure that foreign
~
objects (e.g. nails, pins, coins, paper
clips) do not find their way into the
machine with the laundry. These may
damage components of the machine
(e.g. suds container, drum), which in
turn can result in damage to the
laundry.
If the correct amount of detergent is
~
dispensed, the machine should not
need to be descaled. If, however, you
do wish to descale the machine only
use proprietary non-corrosive descaling
agents and strictly observe the
instructions on the packaging. A
special descaling agent is available to
order from the Miele Spare Parts
Department or via the internet on
www.miele-shop.com.
8
Warning and Safety instructions
Textiles which have been
~
pre-treated in solvent based cleaning
agents must be thoroughly rinsed in
clean water before being washed in the
machine.
Never use solvent based cleaning
~
agents, e.g. those containing benzene,
in this machine, as this may result in
damage to component parts and create
toxic fumes. Such agents also pose a
fire and explosion hazard.
Never use solvent based cleaning
~
agents, e.g. those containing benzene,
to clean the outside surfaces of this
machine. They can cause damage to
plastic surfaces.
Only use dyes specified by the
~
manufacturer as being suitable for use
in a domestic washing machine. Always
observe the manufacturer's instructions
carefully.
Colour run and dye removers
~
contain sulphur compounds which can
cause damage such as corrosion. Do
not use these products in this machine.
Only remove laundry from the
~
washing machine once the drum has
stopped turning. Reaching into a
moving drum is extremely dangerous
and could result in injury.
Accessories
Accessory parts may only be fitted
~
when expressly approved by Miele. If
other parts are used, guarantee,
performance and product liability
claims will be invalidated.
Miele cannot be held liable for
damage caused by non-compliance
with these Warning and Safety
instructions.
If liquid detergent comes into
~
contact with the eyes, rinse them
thoroughly with lukewarm water imme
diately. If swallowed, seek medical
assistance immediately and retain the
packaging or label for reference. Those
with skin problems or sensitive skin
should avoid their skin coming into
contact with liquid detergent.
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9
Operating the washing machine
Control panel
a Extra option buttons
Various extra options can be added
to the washing programmes.
b Display
See the following page for more
information.
c Temperature button
For selecting a temperature.
d Spin speed button
For selecting the final spin speed or
e (Rinse hold) or deselecting the
spin (No u).
e PC / Optical interface
This is used by service technicians
to run diagnostic checks on your
machine and can also be used to
update programming data in the
future.
f Start/Stop button
For starting the programme selected
and cancelling a programme once it
has started.
g Programme selector
For selecting a programme. The
indicator light next to the selected
programme will come on. The
programme selector can be turned
clockwise or anti-clockwise.
h I-On/0-Off button
For switching the machine on or off.
i Door button
Opens the machine door.
10
The following are selected via the
display:
– wash temperature
– spin speed
– programmable functions
– cancellation of a programme
– safety lock
Operating the washing machine
Programme duration
After the start of a programme, the
estimated programme duration will
appear in the display in hours and
minutes.
During the first 8 minutes the washing
machine measures how much water is
being absorbed by the laundry and
uses this to calculate the load. The
programme duration may be longer or
shorter depending on this absorbency
rate.
Programmable functions
The programmable functions can be
used to tailor washing programmes to
suit your individual requirements. In
programming mode, the display will
show the function selected.
The display also shows:
– the programme duration
–
the programme sequence
11
Before using for the first time
Before using the machine for the first
time ensure that it is correctly
installed and connected. See
"Installation and connection". Also
check that the drain filter is securely
tightened to prevent the risk of water
leaks during use.
This washing machine has
undergone a thorough functional test
in the factory and there will be some
residual water in the drum from this
process.
For safety reasons, spinning is not
possible until the machine has been
prepared for using for the first time. To
activate the spinning function you must
run a wash programme without laundry
and without detergent.
Setting the language
You will be asked to select the
language you require for the display. It
is possible to change the language at
any time via the programmable
functions.
! deutsch
If the language shown is not the one
^
you want, select the language you do
want by turning the programme
selector. Confirm your selection by
pressing the Start/Stop button.
Reminder to remove transit bars
To avoid the risk of damage, the
transit bars must be removed before
the machine is used for the first time.
See "Installation and connection" for
instructions on how to do this.
Using detergent could result in an
excessive build-up of foam.
This also activates the ball valve. The
ball valve prevents detergent escaping
from the suds container into the sump
during a wash programme, thus making
maximum use of the detergent.
^
Press the I-On/0-Off button in.
If the washing machine is being
switched on for the first time, the
welcome screen will appear.
The welcome screen will appear in
the display every time the machine is
switched on until a programme
lasting longer than 1 hour has been
completed.
12
^ After removing the transit bars (if this
has not already been done by your
fitter), press the Start/Stop button.
Running your first programme
Run a Cottons 60°C programme without
any laundry and without detergent.
^
Open the stopcock.
^
Press the Start/Stop button.
^
At the end of the programme switch
the machine off.
The machine is now ready for use.
Washing environmentally and economically
Energy and water consumption
Water consumption and energy
–
usage are determined by the size of
the load.
To make the most out of your
machine, load the maximum dry load
for the programme you are using.
Use the Automatic and Express
–
programmes for small loads.
When smaller amounts of laundry are
–
washed using the Cottons
programme, the automatic load
recognition system will reduce the
amount of water, time and energy
used. This may mean that the time
left shown in the display is adjusted
during the course of the wash
programme.
– Using the Cottons 60°C programme,
instead of the Cottons 95°C
programme will give energy savings
of between 35% and 45%. This is
sufficient for most levels of soiling.
Detergent
Do not exceed the amounts of
–
detergent recommended by the
manufacturer on the packaging.
Adjust the dosage to the degree of
–
soiling of the laundry.
Reduce the amount of detergent with
–
smaller loads (approx.
1
/3less than
the amount recommended can be
used when washing a half load).
Choosing the correct extra option
(Short and Pre-wash)
Select:
– A wash programme together with the
Short extra option for light to normal
soiling where there are no obvious
marks.
– A wash programme without any extra
options for normal to heavy soiling
with visible staining.
– The Pre-wash extra option for laundry
with large amounts of dirt (e.g. dust,
sand).
When drying with a tumble dryer
Selecting the highest possible spin
speed for the wash programme will
save energy when drying in a tumble
dryer afterwards.
13
How to wash correctly
Brief instructions
The headings numbered A, B, C,...
show the operating sequence and can
be used as brief instructions.
A Sort the laundry
^ Empty all pockets.
,
Foreign objects (e.g. nails,
coins, paper clips, etc.) can cause
damage to garments and
components in the machine.
^
Badly soiled areas, stains etc. should
be cleaned as soon as possible,
preferably whilst still fresh. Spillages
should be carefully dabbed off using
a soft colourfast cloth. Do not rub!
Badly soiled areas can be pre-treated
with liquid detergent, stain removers
etc. first, following the manufacturer's
instructions. With particularly stubborn
stains ask your dry cleaner for advice.
If you use a solvent-based clean
,
ing agent (e.g. one containing ben
zene) to pre-treat a stain, make sure
that any plastic parts (e.g. buttons)
are protected, and that the cleaning
agent is rinsed off before washing the
garment in the machine.
Do not use solvent-based
,
cleaning agents in this machine.
Sort the laundry by colour and by
^
care label. Most garments have a
textile care label in the collar or side
seam.
Dark textiles often contain excess dye
and should be washed separately
several times before being included in
a mixed load. Always wash whites and
coloureds separately.
– Curtains: Remove lead weights first
or place in a laundry bag.
–
Underwiring and collar stiffeners:
Any loose wiring in bras, shirt collar
stiffeners, etc. should be removed or
sewn in.
–
Knitted garments, trousers and
jeans, T-shirts and sweat shirts: Turn
inside out, if recommended by the
manufacturer.
–
Close any zips, fasten hooks and
eyes etc before washing.
–
Fasten duvet covers etc. to prevent
small items from being rolled up
inside them.
Do not wash any items in this machine
which are specified by the
manufacturer as not washable on the
care label. (h symbol)
-
-
14
How to wash correctly
B Switch on the washing machine
C Load the drum
Press the Door button to open the
^
drum door.
Unfold the laundry and load loosely
^
in the drum. Mixing both large and
small items gives better wash results
and also helps distribute the load
evenly during spinning.
The most efficient use of energy and
water is achieved when a full load is
washed. However, do not overload as
this causes creases and reduces
cleaning efficiency.
Make sure that no garments are
caught between the drum door and
seal.
D Select a programme
^ Turn the programme selector
clockwise or anti-clockwise to the
required programme. The
programme indicator light for the
programme selected will come on.
E Select a temperature / spin speed
The suggested temperature and/or spin
speed can be changed.
1:49 60° 1300
^
Shut the door with a gentle swing.
^
Press the Temperature button to alter
the temperature and press the Spin
speed button to alter the spin speed.
15
How to wash correctly
F Select an extra option(s)
^ Select any extra options by pressing
the appropriate button. The relevant
indicator light will come on to show
which extra option has been
selected.
Not all the extra options are suitable for
use with every programme.
You can only select extra options which
are compatible with the basic
programme being used.
Water plus
The water level in the main wash and
the rinses will be increased if the Water
plus option is selected.
However, you can select other settings
for Water plus. These are described in
"Programmable functions".
Pre-wash
For laundry with large amounts of dirt
e.g. dust, sand.
Buzzer
An audible tone sounds repeatedly at
the end of a programme and when
Rinse hold is reached. The buzzer will
sound repeatedly until the machine is
switched off. The volume of the buzzer
can be changed, see "Programmable
functions".
Short
For light to normal soiling with no visible
staining.
The duration of the main wash is
reduced.
16
G Add detergent
It is important to dispense the correct
amount, because...
. . . too little detergent results in:
Laundry not getting properly clean
–
and with time it may become grey
and hard to the touch.
Greasy particles clinging to the
–
laundry.
Limescale deposits on the heater
–
elements.
. . . too much detergent results in:
– Excessive foam which causes a low
level of agitation and poor wash,
rinse and spin results.
– Higher water consumption (an
additional rinse cycle will
automatically switch in).
– A burden to the environment.
How to wash correctly
Pull out the detergent drawer and
^
place detergent in the compartments
as follows:
i
Detergent for the pre-wash (divide
the total recommended amount as
follows: add
2
and
/3to compartment j)
j
Detergent for the main wash
1
/3to compartment i
§
Fabric conditioner or liquid starch
^
Close the detergent drawer.
See "Detergent" for further information.
17
How to wash correctly
H Start the programme
Press the flashing Start/Stop button.
^
The estimated programme duration will
appear in the display once the
programme has started. During the first
8 minutes the machine measures how
much water is being absorbed by the
laundry. The programme duration may
be longer or shorter depending on this
absorbency rate.
The programme sequence is also
shown in the display. The washing
machine shows you when each section
of the programme is reached.
I Remove the laundry when the
programme has finished
In the anti-crease phase after the
programme has finished, the following
will appear alternately in the display:
0:00 Anti-crease
and
0:00 Finish
^
Press the Door button to open the
drum door.
^
Remove the laundry.
Check that all items have been
removed from the drum. Items left in
the drum could discolour other items
in the next wash or become
discoloured themselves.
^ Check the folds in the door seal for
any small articles, e.g. buttons which
might be lodged there.
^ Switch the machine off with the
I-On/0-Off button.
^
Close the drum door. Otherwise there
is the danger of objects being placed
inadvertently in the drum. If these
remained unnoticed and were
washed in the next load, they could
damage the laundry.
18
Spinning
Final spin speed
Programme rpm
Cottons 1300
Minimum iron 1200
Delicates 600
Woollens 1200
Silks 400
Express 1300
Automatic 1200
Shirts 600
Denim 900
Outerwear 800
Dark garments 1200
Spin 1300
You can reduce the final spin speed.
However, you cannot select a final spin
speed higher than that shown in the
chart above.
Rinse and interim spin
There is a spin after the main wash and
between the rinses. A reduction in the
final spin speed will also reduce the
interim spin speed. If a spin speed of
less than 700 rpm is selected for a
Cottons programme, an additional rinse
is introduced.
To omit the final spin (Rinse hold)
Select the e setting using the Spin
^
speed button. The laundry will not be
spun and will remain suspended in
the final rinse water. This reduces
creasing if the laundry is not going to
be removed from the drum immedi
ately after the end of the programme.
To start the final spin
–
:
The washing machine will display the
maximum spin speed possible. You
can select a spin speed lower than
this. Start the final spin by pressing
the Start/Stop button.
– To end the programme
:
Press the Door button. The water will
drain away. Press the Door button
again to open the door.
To omit rinse and interim spin and
the final spin (No u)
^ Select the No u setting using the
Spin speed button. The laundry is not
spun after the final rinse. The water
will drain away and the machine will
go straight into the anti-crease stage.
An additional rinse is introduced if
this setting is selected with the
Cottons, Minimum iron, Express and
Automatic programmes.
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19
Programme chart
Cottons 9ö8E76* 30°C to 95°C Max. load 6.0 kg
Fabric Cottons, linens or cotton mix fabrics, e.g. table linen, towelling,
underwear, T-shirts etc.
Extra options Short, Water plus, Pre-wash
Note for test institutes:
Short programme: 3.0 kg load and Short extra option
Minimum iron
43218E76*
Fabric Synthetics, mixed fibres and easy care cottons. If fabrics have a
high proportion of man-made fibres it is advisable to programme
the machine for "Gentle action". See "Programmable functions".
Note Reduce the spin speed for fabrics which crease easily.
Extra options Short, Water plus, Pre-wash
Delicates 4321ac* cold to 60°C Max. load 2.0 kg
Fabric For delicate garments made of synthetic fibres, mixed fibres,
rayon and easy care cottons.
Curtains, including net curtains, specified as machine-washable
by the manufacturer.
Notes – Dust in curtains usually makes using a programme with
pre-wash advisable.
–
For curtains which crease easily, reduce the spin speed or
deselect the spin.
Extra options Short, Pre-wash
Woollens /ac* cold to 40°C Max. load 2.0 kg
Fabric Machine-washable or hand-washable wool or wool blend fabrics.
If the care label does not specify a temperature, wash using the
cold setting.
30°C to 60°C Max. load 3.0 kg
20
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