Logitech BH970 User Manual

BH970 Wireless Mono DECT Headset User’s Guide

Guide de l’utilisateur

Logitech for Business

Logitech pour les professionnels

English .................................................................................................................. 3

Français ............................................................................................................. 31

Contents

1. Product Overview ................................................................................... 6

1.1 Welcome ......................................................................................................................................................6

1.2 Headset Parts ............................................................................................................................................6

1.3 Headset Attachments ..........................................................................................................................6

1.4 BH970 Base .................................................................................................................................................8

1.5 Preparing the Base .................................................................................................................................9

1.6 Optional Accessories from Jabra® ................................................................................................9

2. Connecting ............................................................................................. 10

2.1 Connect to AC Power .......................................................................................................................10

2.2 Dock the Headset ................................................................................................................................10

2.3 Connect to PC ....................................................................................................................................... 10

2.4 Connect to a Desk Phone .............................................................................................................. 11

2.5 Connect to a Busy-light Indicator ............................................................................................. 12

3. Configuring ............................................................................................ 12

3.1 Conguring for Desk Phones ....................................................................................................... 12

3.2 Conguring for Communication Software ......................................................................... 13

3.3 Limited Conguration Using the BH970 Base ................................................................... 13

4. Jabra PC Suite ........................................................................................ 15

4.1 Install the Jabra PC Suite ................................................................................................................. 15

4.2 Firmware Updates ...............................................................................................................................15

4.3 Mass Deployment ............................................................................................................................... 15

BH970 Wireless Mono DECT Headset User’s Guide 3

5. BH970 Headset Features ................................................................... 15

5.1 Headset Multifunction Button .................................................................................................... 16

5.2 Headset Touch Panel ......................................................................................................................... 16

5.3 Headset LED Indicator ...................................................................................................................... 16

5.4 Headset Audio Indicators ............................................................................................................... 16

5.5 Base Keypad ............................................................................................................................................17

5.6 Base Keypad Visual Indicators ...................................................................................................... 17

5.7 Base Audio Indicators ....................................................................................................................... 17

6. Basic Call Management ...................................................................... 18

6.1 Desk Phone: Making, Answering, and Ending Calls ....................................................... 18

6.2 Communication Software: Making, Answering, and Ending Calls ....................... 18

6.3 Switching Between Desk Phone and Headset..................................................................18

6.4 Last Number Redial (Communication Software Only) ................................................. 18

7. Advanced Call Management ........................................................... 19

7.1 Call Waiting ..............................................................................................................................................19

7.2 Call Collision............................................................................................................................................19

7.3 Merging Calls ......................................................................................................................................... 19

7.4 Conference Call with Multiple Headsets ...............................................................................20

7.5 Automatic Disconnect Prevention

(Unsupported Communication Software)........................................................................... 20

7.6 Recording Desk Phone Calls ......................................................................................................... 20

BH970 Wireless Mono DECT Headset User’s Guide 4

8. Advanced BH970 Headset Features .............................................. 20

8.1 Safetone™ Hearing Protection.....................................................................................................20

8.2 Wireless Range ...................................................................................................................................... 21

8.3 Headset Density Limits .................................................................................................................... 21

8.4 Wideband Audio .................................................................................................................................. 21

8.5 Voice or Musical Tone .......................................................................................................................21

8.6 Sound Settings ......................................................................................................................................21

8.7 Automatic Communication Software Audio Detection ............................................. 21

8.8 Listening to Music ............................................................................................................................... 22

8.9 Theft Protection .................................................................................................................................... 22

9. Support .................................................................................................... 22

9.1 FAQs and Troubleshooting ............................................................................................................22

10. Technical Specifications ..................................................................... 24

10.1 BH970 Headset ..................................................................................................................................... 24

10.2 Headset Battery .................................................................................................................................... 25

10.3 Headset LED Indicator ...................................................................................................................... 25

10.4 Headset Audio Indicators ............................................................................................................... 26

10.5 Materials and Allergies ..................................................................................................................... 27

10.6 Jabra PRO Base ......................................................................................................................................27

10.7 Product Disposal .................................................................................................................................. 27

10.8 Certications and Safety Approvals ......................................................................................... 28

11. GlOSSARY ................................................................................................ 29

BH970 Wireless Mono DECT Headset User’s Guide 5

1. Product Overview

1.1 Welcome

Congratulations on purchasing the BH970 Headset. We hope you will enjoy its wide range of features, and nd it comfortable to wear and easy to use.

BH970 Headset Features

* Up to a 492-foot (150-meter) range from headset to base * Wideband audio for excellent sound quality * Touch panel volume and mute controls * Intuitive headset multifunction button for easy call handling * LED and audio indicators * Advanced hearing protection with SafeTone™ * Noise-cancelling microphone * Earhook or headband wearing style (neckband accessory available from Jabra®

atwww.jabra.com)

BH970 Base Features

* Desk phone and communication software connectivity * Headset recharge docking cradle * Keypad for easy call handling * Visual and audio indicators

1.2 Headset Parts

1.3 Headset Attachments

You can wear the BH970 Headset in the headband, earhook, or neckband wearing-styles. The headband and earhook attachments areincluded with the BH970 Headset. The neckband attachment can be purchased separately from Jabra at www.jabra.com.

Wearing-styles can be worn on the left or right ear. Regardless of wearing style, ensure the microphone is positioned close to the mouth to maximise noise-cancelling.

BH970 Wireless Mono DECT Headset User’s Guide 6

Attaching the Headband

1. Align the headset and the headband wearing-style attachment, as illustrated, and press rmly together until they click

intoplace(snap-to-click).

2. Rotate the microphone boom arm for left or right ear use.

3. Adjust the length of the headband to t snugly against the head.

Attaching the Earhook

1. Assemble the earhook wearing-style attachment for left or right ear use. If necessary, remove the earbud and replace with another

size for best t.

2. Align the headset and the earhook wearing-style attachment, as illustrated, and press rmly together until they click into place

(snap-to-click).

3. Shape the earhook to t snugly around the ear.

Attaching the Neckband (optional accessory from Jabra at www.jabra.com)

1. Decide on left or right ear use, and assemble the neckband attachment, as illustrated.

2. Align the headset and the neckband wearing-style attachment, and press rmly together until they click into place (snap-to-click).

R L

BH970 Wireless Mono DECT Headset User’s Guide 7

1.4 BH970 Base

Headset recharge contact

Headset cradle

Keypad

Microphone volume control

Clear dial tone switch

Front panel

Security slot

Speaker

Telephone port

Handset port

AUX port

Power adapter port

USB port

Busy-light

indicator port

BH970 Wireless Mono DECT Headset User’s Guide 8

1.5 Preparing the Base

1. Remove the protective foil from the cradle and the keypad.

2. Rotate the cradle for left- or right-handed docking, as illustrated.

1.6 Optional Accessories from Jabra®

The following Jabra PRO accessories are available separately at www.jabra.com.

Jabra GN1000 Electronic Hookswitch Adapter

Neckband Attachment

Replacement Earhook, with Earbuds Replacement Ear Cushions

Replacement Headband Attachment

BH970 Wireless Mono DECT Headset User’s Guide 9

2. Connecting

Launch the Interactive Setup Wizard Available from www.logitech.com/support/BH970

for Animated Setup Instructions

The easiest way to connect and congure the BH970 Headset is to use the Interactive Setup Wizard available from www.logitech.com/ support/BH970. Refer to the Important Information Guide for important safety instructions prior to installing and using

theBH970Headset.

2.1 Connect to AC Power

Connect the Power Adapter to the Base

1. Plug the power adapter into the port marked on the base.

2. Connect the power adapter to an AC outlet.

2.2 Dock the Headset

Dock the headset, as illustrated. When the headset is docked correctly the headset battery will begin charging, if needed. Keeptheheadset docked while connecting the BH970 Headset, or when not in use.

2.3 Connect to PC

Connect a PC to the Base

You can connect the BH970 Headset solution to both a PC and a desk telephone.

1. Plug the supplied USB cable into the port marked on the base.

2. Connect the USB cable to any free USB port on the PC.

BH970 Wireless Mono DECT Headset User’s Guide 10

2.4 Connect to a Desk Phone

You can connect the BH970 Headset solution to both a PC and a desk telephone. Connecting to a desk phone will vary, dependingonthe type of desk phone used. Refer to specic desk phone documentation for connection details.

Connect to a Desk Phone Using the Headset Port

This desk phone has a dedicated headset port (usually at the back of the phone). These phones typically have a button on the front panel for switching between handset and headset. If the supplied telephone cable does not t, you will need to buy a special adapter. Refer to your desk phone documentation for details.

1. Plug the telephone cable into the port marked on the BH970 Base.

2. Connect the telephone cable to the headset port on the desk phone.

Connect to a Desk Phone without Headset Port

This desk phone does not have a dedicated headset port.

1. On the desk phone, unplug the handset cable from the phone body.

2. Connect the handset cable to the port marked on the BH970 Base.

3. Plug the supplied telephone cable into the port marked on the BH970 Base.

4. Connect the telephone cable into the handset port on the desk phone.

Connect to a Desk Phone with Electronic Hookswitch

An electronic hookswitch enables you to answer an incoming call or or end a call using the headset´s multifunction button. If the desk phone has an electronic hookswitch, you will need to connect an adapter between the desk phone and the BH970 Base. For details on electronic hookswitch compatibility specic to your desk phone and to purchase the required adapter, visit www.jabra.com.

For specic instructions on connecting an electronic hookswitch adapter to a desk phone, please refer to the cabling documentation supplied with the adapter.

BH970 Wireless Mono DECT Headset User’s Guide 11

Connect to a Desk Phone with Remote Handset Lifter

A remote handset lifter manually lifts the handset from the receiver to make or answer a call. To connect a remote handset lifter to a desk phone, please refer to your remote handset lifter documentation.

2.5 Connect to a Busy-light Indicator

A remote busy light indicator connects to the port marked on the base, and indicates to colleagues when the BH970 Headset isonacall.

3. Conguring

3.1 Conguring for Desk Phones

Before rst-time use of the BH970 Headset with a desk phone, a clear dial tone and microphone volume must be determined for optimal sound quality. Both features are manually adjusted on the base.

Set a Clear Dial Tone

1. Remove the front panel of the BH970 Base, as illustrated.

2. Put on the headset. The desk phone icon will change to . If the icon does not change, tap the desk phone button on the base keypad.

3. Lift the desk phone handset and set it aside, or tap the headset button on the desk phone.

4. Rotate the clear dial tone switch from A to G, as illustrated, and listen in the headset for a clear dial tone.

5. Determine the best switch position. The dial tone should be strong, clear, and undistorted.

6. Return the desk phone handset to the receiver, or tap the headset button on the desk phone.

7. When nished, return the front panel to the base.

Changes made to the clear dial tone only apply to desk phones.

BH970 Wireless Mono DECT Headset User’s Guide 12

Set the Microphone Volume

1. Ensure the headset is docked, and then press and hold the desk phone button on the BH970 Base keypad until the desk phone icon

changes to .

2. Remove the front panel of the BH970 Base, as illustrated.

3. Put on the headset. The desk phone icon will change to . If the icon does not change, tap the desk phone button on the BH970

Base keypad.

4. Get a dial tone by pressing the headset button on the desk phone, or by lifting the desk phone handset.

5. Make a test call. Dial a friend or colleague’s phone number using the desk phone.

6. If your speaking volume is too quiet or loud, adjust the microphone volume on the BH970 Base, as illustrated. Ensure the listener

does not adjust their own volume.

7. When nished, end the call and return the front panel of the BH970 Headset.

Changes made to the microphone volume switch only apply to desk phones.

3.2 Conguring for Communication Software

1. Install the Jabra PC Suite by downloading the software from www.logitech.com/support/BH970. Refer to the Jabra PC Suite section

of this guide for further information.

2. Launch your communication software software, and set the BH970 Headset as speaker and microphone in the audio conguration.

Refer to your communication software documentation for assistance in setting audio congurations.

For the latest list of supported communication software, please visit the Jabra website at www.jabra.com/pcsuite.

3.3 Limited Conguration Using the BH970 Base

It is highly recommended to use the Jabra Control Center for all conguration changes. However, there are ve settings that can be congured using the BH970 Base:

* EHS/RHL mode * IntelliTone level * Maximum DECT wireless range * Desk phone bandwidth * Communication software bandwidth

Change Settings using the BH970 Base

1. Ensure there are no active calls.

2. Remove the front panel of the BH970 Base.

3. Center-press the microphone volume switch on the BH970 Base to enter setup mode. The mute indicator will blink slowly to indicate

setup mode.

4. Press the desk phone button on the keypad to cycle through the settings. The rst setting is EHS/RHL mode. The current setting

isindicated by the desk phone icon.

5. Press the Communication Software button on the keypad to cycle through the values for each setting. The current value is indicated

by the Communication Software icon.

6. When nished, center-press the microphone volume switch to save settings and exit setup mode. The BH970 Base will restart.

BH970 Wireless Mono DECT Headset User’s Guide 13

Setting Value

Auto Detect (default)

Jabra GN1000/RHL/None

Jabra IQ EHS

Desk phone EHS/RHL mode

Cisco®

DHSG

MSH

Level 0 (default)

Level 1

IntelliTone level

Maximum DECT wireless range

Bandwidth mode for desk phone

Bandwidth mode for

communication software

Communication software type

Level 2

Level 3

Level 4

Normal (default)

Low

Very low

Narrowband (default)

Wideband

Narrowband

Wideband (default)

Microsoft (default)

Cisco, Avaya®, Siemens®, IBM®, Aastra®, Skype™

Other

None (Communication

Software Audio)

BH970 Wireless Mono DECT Headset User’s Guide 14

4. Jabra PC Suite

The Jabra PC Suite is a collection of software programs designed to support the BH970 Headset. For optimal functionality andmanagement of the BH970 Headset, it is highly recommended that you install the Jabra PC Suite.

The Jabra PC Suite consists of the following:

Communication Software Call Manager – enables call management via the communication software, and indicates status of theBH970 Headset.

Jabra Control Center – settings management and monitoring of the BH970 Headset.

Jabra Device Service – manages the interaction between the BH970 Headset and the Jabra Control Center, Communication Software

Call Manager, and communication software drivers.

Jabra Firmware Updater – updates the BH970 Headset rmware.

Online Help – provides Jabra PC Suite and Call Manager help.

The Jabra PC Suite also includes drivers for various communication software. For a list of supported communication software,

visit www.jabra.com/pcsuite.

4.1 Install the Jabra PC Suite

To install the Jabra PC Suite, launch the Jabra PC Suite setup le, which you can download the latest version from the the Jabra website at www.logitech.com/support/BH970.

4.2 Firmware Updates

Firmware updates improve performance or add new functionality to your BH970 Headset.

Update Firmware

Launch the Jabra Firmware Updater installed with Jabra PC Suite. Follow the Firmware Updater wizard, or Check for the latest version via Jabra Control Center > Help > Check for Updates.

4.3 Mass Deployment

You can save and load the BH970 Headset congurations onto multiple BH970 Headsets using the Jabra Control Center.

Save/Load Congurations

1. Launch the Jabra Control Center and select File in the main toolbar.

2. Click Save Conguration... to save the current settings to a le on the PC.

3. Click Load Conguration... Browse to load a saved conguration, and than load it onto other BH970 Headsets.

5. BH970 Headset Features

The BH970 Headset has seven main features for easy call management.

Headset features Base features

Multi-function button Keypad Touch panel Keypad visual indicators LED indicator Audio indicators Audio indicators

BH970 Wireless Mono DECT Headset User’s Guide 15

5.1 Headset Multifunction Button

The multifunction button is located on the top of the headset, and manages calls on the target phone. You can answer calls, end calls, switch between held calls, and more using a combination of taps, double-taps, or presses.

Phone idle

Function Tap Double-tap

Answer incoming call

Get a dial tone on target phone

Reject incoming call

Call last number dialed (supported communication software only)

Switch between target phone

Power headset on

Power headset o

Phone on call(s)

Function Tap

End current call

Put current call on hold, and accept incoming call

End merged calls

 



(hold 1-3 secs)

Press

(hold 1-3 secs)



(5 secs)

Press



5.2 Headset Touch Panel

The touch panel is a touch-sensitive panel located on the microphone arm of the headset. The touch panel controls the headset speaker volume and microphone mute/unmute.

Changes made to the speaker volume apply independently to desk phone or communication software.

Increase speaker volume Decrease speaker volume Mute/un-mute microphone

Slide nger up the touch panel (away from mouth)

Slide nger down the touch panel (toward the mouth)

Double-tap

5.3 Headset LED Indicator

The multicolored LED indicator is located on the arm of the headset, and indicates headset status. For a complete list of headset LED indicator samples, please refer to the Technical Specifications section in this guide.

5.4 Headset Audio Indicators

The headset plays a variety of audio tones to indicate events. For a complete list of playable audio indicator samples, please refer to theTechnical Specifications section in this guide.

Critical Headset Audio Indicators

Low battery warning

If the headset battery is low, two very quick low tones will repeat occasionally to indicate the headset battery should be charged immediately. Dock the headset to charge the headset battery.

Out of range warning

If the headset moves out of range of the base, three quick descending tones will repeat every fifteen seconds until the headset is moved back into range of the base.

BH970 Wireless Mono DECT Headset User’s Guide 16

5.5 Base Keypad

The BH970 Base keypad displays information about the headset and call status, and has controls for call handling. From here, youcanchange target phone, answer an incoming call, end the current call, congure base settings, or open an audio link to thecurrent target phone.

1. Battery icon – indicates the current battery level.

2. Headset docking icon – indicates the headset is docked.

3. Audio link icon – indicates audio link between base and headset

isactive.

4. Mute icon – indicates the headset microphone is muted.

5. Mute button – mutes/unmutes the headset microphone.

6. Group call icon – indicates desk phone and communication

software calls are merged.

7. Phone state icon – indicates desk phone or communication software call states.

8. Phone buttons – used for desk phone and/or communication software call handling.

5.6 Base Keypad Visual Indicators

Icon Event Icon Event

Battery charging

Full battery

Low battery

Very low battery

Headset docked

Unknown headset docked Group call

Headset and base pairing

Muted Unable to connect to headset

Current target phone

Phone ringing

Phone on call

Phone on hold

Phone unplugged

Audio link between headset andbase is active

5.7 Base Audio Indicators

The base speaker is located on the bottom of the BH970 Base, and plays two distinct sounds.

Incoming Call Ringtone

Adjust the incoming call ringtone volume using the Jabra Control Center.

1. Launch Jabra Control Center and select either the Desk phone or Softphone tab.

2. Adjust the Base speaker ring tone level slider to the desired setting, and click Apply.

Keypad Button Clicks

Tapping, double-tapping, or pressing the keypad buttons will play a “click” sound. Adjust keypad button volume via the Jabra ControlCenter. The default setting is o.

1. Launch the Jabra Control Center and select either the Desk phone or Softphone tab.

2. Select one of four preset keypad click settings (off, low, medium, or high), and click Apply.

BH970 Wireless Mono DECT Headset User’s Guide 17

6. Basic Call Management

6.1 Desk Phone: Making, Answering, and Ending Calls

Phone with electronic hookswitch or handset lifter

If necessary set the desk phone as the target phone by pressing and holding the desk phone button on the BH970 Base until the desk phone icon changes to white.

Make call

Answer call

End call

1. Lift headset from docking cradle or tap the multifunction button or tap the desk phone button on the base.

2. Dial number using desk phone.

Lift headset from docking cradle or tap the multifunction button or tap the desk phone button on the base.

Dock the headset or tap the multifunction button or tap the desk phone on the base.

6.2 Communication Software: Making, Answering, and Ending Calls

Supported Communication Software

Make call

Answer call

End call Dock headset or tap the multifunction button or tap the communication software button on the base.

* If your communication software is unsupported, link the headset and communication software by double-tapping the communication software button on the base

keypad. For further assistance please refer to Online Help.

Dial number using supported communication software. The base will automatically switch to

communication software.* Lift headset from docking cradle or tap the multifunction button or tap the communication software button on the base.

6.3 Switching Between Desk Phone and Headset

While on a phone call, it is possible to switch between a phone and a headset without interrupting the call.

Desk Phones

Switch from desk phone to headset

1. If necessary, tap the desk phone button on the base to set the desk phone as the target phone.

2. Lift the headset from the docking cradle.

3. Do not return the desk phone handset to the receiver because this will hang up the call.

Switch from handset to desk phone (without electronic hookswitch or handset lifter)

1. Lift the desk phone handset.

2. Dock the headset, or tap the multifunction button, or tap the desk phone button on the BH970 Base.

Switch from handset to desk phone (with electronic hookswitch or handset lifter)

1. Lift the desk phone handset.

2. Refer to your desk phone documentation. In some cases a button must be pressed on the desk phone, while in others it will be automatic.

Communication Software

For communication software, the headset is likely to be the only option. However, you can change to other audio devices connected tothe communication software via audio preferences in Windows® and/or the communication software.

Phone without electronic hookswitch or handset lifter

1. Lift headset from docking cradle or tap the multifunction button or tapthe desk phone button on the base.

2. Lift desk phone handset and set it aside.

3. Dial number using desk phone.

1. Lift headset from docking cradle ortap the multifunction button or tapthe desk phone button on the base.

2. Lift desk phone handset and set it aside.

1. Dock the headset or tap the multifunction button or tap the desk phone on the base.

2. Return desk phone handset to receiver.

6.4 Last Number Redial (Communication Software Only)

The BH970 Headset can redial the last number dialed (supported communication software only). Check your communication software documentation for last number redial compatibility.

Last Number Redial

1. If necessary tap the communication software button on the BH970 Base to set the communication software as the target phone.

2. Double-tap the headset multifunction button to redial the last number called.

BH970 Wireless Mono DECT Headset User’s Guide 18

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