Kyocera FS-C1020MFP ServiceBulletin 5JK-001
Service Bulletin
SB Number:
SB 5JK-001
Creation Date: 19/11/2009
Firmware upgrade (added service call SC400 and AIO toner
Subject:
behaviour)
Model: FS-C1020MFP
Contents of
changes
Firmware Type Program No. Check SUM Version
Classication
Field measure When the above mentioned phenomena occur, please upgrade the rmware to the latest version.
1. Service call SC400 has been added to detect full-page solid images as a print failure.
2. Change of the AIO (all in one cartridge) behaviour when toner is depleted.
3. Change of the AIO (all in one cartridge) behaviour when opening/closing the cover
ENGINE pip_mf2_eng0104_PROG_H ---- V01-04
Entire stock rework
When service call SC400 occurs, follow the below procedure at item 1 to clear the service call.
In-eld modication at next visit
In-eld modication by case
X
No modication necessary
Serial numbers of affected machines
Type Serial number
FS-C1020MFP UAZ9804573
Machines produced after the above mentioned serial number, should not have the above mentioned phenomena.
Contents of
changes
Item Contents
1 Service call SC400 has been added to
detect full-page solid images as a print
failure.
Phenomenon
A full-page solid image may appear on the print-out.
Cause
No main charge is applied to the drum unit.
Solution
The full-page solid image is detected as a failure and
service call SC400 is detected to stop the paper
ejection.
Service call SC400 release procedure
1. Remove jammed paper if it resides inside the
machine.
2. Clean the TM sensor by opening the top cover.
3. Turn the main switch OFF and ON, and check if
service call SC400 occurs again.
KMIS Service Department, Kyocera Mita Europe 8978 / SB 5JK-001
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Service Bulletin
2 Change of the AIO (all in one cartridge)
behaviour when toner is depleted.
4. If the service call SC400 reappears, turn the main
switch OFF and check the drum in the
AIO cartridge.
4.1. If the toner is adhered all around the drum,
replace the AIO cartridge.
4.2. If this is not the case, the problem is caused by
the TM sensor which should be replaced,
according to the procedure in the
service manual.
5. Turn the main switch ON and check if service call
SC400 has been cleared.
Explanation
Enforced printing is a function to limit the number
of pages that can be printed, to indicate to the user
that the toner in the AIO is almost depleted.
The toner level can only be determined based on
the number of printed pages in combination with
the toner coverage.
3 Change of the AIO (all in one cartridge)
behaviour when opening/closing the
cover..
Phenomenon
In case of repeated start-up of the machine, the
toner may be used up before enforced printing is
disabled.
Solution
The toner consumption will be monitored during
enforced printing, so that enforced printing will be
disabled when the toner is depleted.
The AIO can no longer function when the cover is
opened and closed.
(even when enforced printing is disabled)
KMIS Service Department, Kyocera Mita Europe 8978 / SB 5JK-001
Page 2 of 2
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