Kyocera FS-2020, FS-3920, FS-4020 Service Bulletin 2J0 012

Service Bulletin

SB Number:

Subject:

SB 2J0-012

Firmware upgrade (System v007.016)

Creation Date: 15/02/2011

Model: FS-2020D/3920DN/4020DN

Content of changes

1 The operation panel may be locked and the network connection may fail, after setting the time-zone to the

Brazilian setting at the Command Center.

2 The digital “Digital Dot Coverage” label at the service status page has been changed to “Print Coverage”.

• The coverage is converted with the area image ratio based on the current dot number
data, and the accuracy of the reference value of the toner consumption is improved.

• The Digital Dot Coverage data is reset because the calculation method has been

changed after upgrading the rmware.

3 When printing 2 copies of the same le by using the “CCPY“ prescribe command, the machine may become

locked, while displaying “Processing“ at the operation panel.

4 Part of the print-out may be skipped or unnecessary characters may appear on the water mark part, when the

le is printed after printing other data.

5 Unnecessary thin lines may appear on the print-out, when printing the raster data contained in CAD les.

6 Latin 1 characters may be partly skipped when printing from host systems such as SAP or AS-400, after printing

windows print jobs.

7 The Big 5 font may not appear on the print-out.

8 The image may be partly skipped when printing PS data.

9 The data at the left edge may not appear or the character pitch may be broadened when printing PS data.

10 The print position may shift when printing.

11 The unnecessary horizontal line may appear around the logo when printing macro data.

12 The Helvetica bold font may appear abnormal when printing PS data.

13 The leading edge of the image may shift or the center of the image may not appear on the print-out, when

printing the back of les in duplex mode.

14 Print failure may occur when printing data containing Prescribe commands.

15 Umlaut characters may appear garbled on the print-out.

16 Parts of the image may not appear on the print-out, when printing PDF les.

17 When calling macro data, the machine or data stream may be locked while the machine displays “Processing“.

18 The print out may take a long time, when the data contains macro data.

19 Print failure may occur, when using the KPDL (Auto) driver.

20 Macro’s may be disabled when changing the emulation or resolution from the operation panel.

21 Tif images may appear twice the size when printing.

22 Unnecessary multiple lines may appear on the print-out, when continiously printing the same 2 les.

23 The PS error may occur and printing may be iterrupted when printing data from Unix.

24 Parts of the umlaut fonts may not appear, when printing PDF data with Adobe reader 9.2.0 in combination with

the PCL-XL driver (KX v5.0.1930).

25 Error code CF46F may occur when using the API.

26 The image may reverse in monochrome on the print-out.

27 The lines of text characters may be skipped when printing.

28 Error code F030 may occur when printing PDF in combination with the PKDL_mini driver.

29 Print commands may appear as characters on the print-out.

30 Print failure may occur when printing PCL data.

KMIS Service Department, Kyocera Mita Europe B033 / SB 2J0-012

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Service Bulletin

31 The print range adjustment may appear on some reports.

32 The print out may take a long time, when the data contains macro data registered in CF cards.

33 The image failure may occur or the KPDL error may appear when printing PDF les.

34 Depending on the output size, the characters may appear blurred when printing CAD les.

35 The print out may take a long time, when the data contains the Big5 font registered in CF cards.

36 The characters may appear overlapped when printing with macro commands.

37 The data may become corrupted, when transmitting jobs many times.

38 The print-out of PDF les may be interrupted and stop, while the the machine appears to be waiting

39 The following errors may occur when printing PDF les directly from the machine.

• System error.

• Processing lock-up.

• Error code F030.

40 Half of the print-out may be skipped, due to improper processing when sending the LDFN command by parallel

port.

41 White spots may appear around the characters when printing.

42 Garbled characters may appear on the print-out when the data contains certain types of the PJL (Printer Job

Language).

43 Character data may appear on the print-out instead of Code39 barcodes.

44 The page layout may appear abnormal on the print-out.

45 Error code F18C may occur when printing PS les.

46 The print speed has been improved.

47 Unnecessary horizontal lines may appear on the print-out, when the data contains compressed JPEG data.

48 The completion of the print-out may be delayed when printing intermittently.

49 The E-mail sending time may appear incorrect when sending the E-mail from the machine by SMTP.

Firmware

Type Program No. Check SUM Version Status Date Applicable model(s)

SYSTEM 2J0_3000007016 d290 007.016 20/12/2010 FS-2020D/3920DN/4020DN

ENGINE 2J0_1000004002 36DE 004.002 ---------- FS-2020D

ENGINE 2J1_1000004002 5602 004.002 ---------- FS-3920DN

ENGINE 2J2_1000004002 BF83 004.002 ---------- FS-4020DN

Classication

Field measure When the above mentioned phenomena occur, please upgrade the rmware to the latest

Serial numbers of affected machines

Type Serial number

FS-2020D/3920DN/4020DN January 2011 production.

The above mentioned changes have been applied to machines produced after the above mentioned production date.

Entire stock rework

version.

In-eld modication at next visit

In-eld modication by case

X

No modication necessary

KMIS Service Department, Kyocera Mita Europe B033 / SB 2J0-012

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