Kyocera FS-2020, FS-6970, FS-3920, FS-4020 Service Bulletin 2J0 017

Service Bulletin

SB Number:

Subject:

SB 2J0-017

Firmware upgrade (Engine v006.002/007.002/v008.002)

Creation Date: 06/12/2011

Model: FS-2020D/3920DN/4020DN/6970DN

Item Contents

“Toner low“ message after installing the Toner container.

Firmware for the FS-2020D/3920DN/4020DN

Type Program No. Check SUM Version Status Date Applicable model(s)

SYSTEM 2J0_3000008009 efd8 008.009 24/08/2011 FS-2020D/3920DN/4020DN

ENGINE 2J0_1000006002 9124 006.002 21/10/2011 FS-2020D

ENGINE 2J1_1000006002 A563 006.002 21/10/2011 FS-3920DN

ENGINE 2J2_1000008002 3D73 008.002 21/10/2011 FS-4020DN

Phenomenon The message “Toner low” may appear after installing the Toner container.

Cause “Toner low” may be incorrectly indicated if the toner inside the Developer unit is

unevenly distributed.

Solution The condition when the message “Toner low” is indicated, has been changed.

Note: Please upgrade all the rmware at the same time.

Firmware for the FS-6970DN

Type Program No. Check SUM Version Status Date Applicable model(s)

SYSTEM 2J5_3000005005 4c40 005.005 24/08/2011 FS-6970DN

ENGINE 2J5_1000007002 0b5f 007.002 06/10/2011 FS-6970DN

Note: Please upgrade all the rmware at the same time.

Classication

Field measure When the above mentioned phenomena occur, please upgrade the rmware to the latest

Serial numbers of affected machines

Type Serial number

FS-2020D/3920DN/4020DN November 2011 production.

FS-6970DN October 2011 production.

The above mentioned changes have been applied to machines produced after the above mentioned production date.

Entire stock rework

version.

In-eld modication at next visit

In-eld modication by case

No modication necessary

KMIS Service Department, Kyocera Mita Europe B366-B398 / SB 2J0-017

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