Kyocera FS-2020, FS-3920, FS-4020 Service Bulletin 2J0 0034 C259

(Page.1/3)

Subject

Firmware Upgrade: Main (Ver.009.006)

FS-2020_3920_4020DN_09.00.0010_(2012-08-31)

Model l:

FS-2020D, FS-3920DN, FS-4020DN

KDC’s Classification Entire Stock Rework In-Field modification at next visit

In-Field modification by case No modification necessary

Field Measure:

Please upgrade the firmware to the latest version when the phenomenon described below occurs.

Serial Nos. of the Affected Machines: After using up the old stock

No.

Item

Details

CTL

Measures against image dropout and blank page when printing out from Mac Illustrator

Image dropout or blank page might appear when printing out a certain file from the Mac Illustration. Therefore, this was corrected.

616606 TP-090107 NP-Z09011

MAIN

Measures against the KPDL error

KPDL error might appear when a certain PDF data was printed directly from the USB memory in the duplex mode. Therefore, this was corrected.

432385 TP-090229 LWIK-12379

MAIN

Improvement of the performance

It took long when printing (PRESCRIBE) from a certain SAP R/3. Therefore, this was corrected.

589801 TP-090232 NP-Z09047

MAIN

Measures against abnormal image when outputting a certain CAD (PS) data

---------------

591544 TP-090300 #789997

MAIN

Improvement of the performance

Performance of the direct print of a certain PDF data was improved.

424035 TP-090348 #786756_3

MAIN

Measures against the PDF direct print failure with a certain data

---------------

589796 TP-10-019 NP-Z10006

MAIN

Measures against the KPDL error

KPDL error might appear when a certain PDF data was directly printed. Therefore, this was corrected.

587083 TP-10-021 TP-11-266 KMAD-1112-02

MAIN

Measures against the system error (CF248)

F248 error might appear when printing a certain KPDL data. Therefore, this was corrected.

447320 TP-10-059 #1006080

MAIN

Measures against abnormal TIF image on the list including the TIF image

When printing a list including TIF image, the size of the TIF image was twice on the printout. Therefore, this was corrected.

624900 TP-10-076 KMA-D-1003-12

MAIN

Measures against the image shift with the illustrator data

The position of image might be shifted when printing a certain illustrator data. Therefore, this was corrected.

616601 TP-10-239 NP-Z10075

MAIN

Service Bulletin Ref. No. 2J0-0034 (C259)

<Date> October 3, 2012

Topic

The firmware was upgraded as follows.

Content of Changes

For other changes, please refer to the next pages.

KYOCERA Document Solutions Europe

Technical Customer Service Division (TCSD)

(Page.2/3)

Type

Program No.

Check

SUM

Ver.

Status

Date

Current

Ver.

Remark

MAIN

2J0_3000009006

009.006

2012/7/31

008.009

 New Upgrade

ENGINE

2J0_1000006002

9124

006.002

FS-2020D

ENGINE

2J1_1000006002

A563

006.002

FS-3920DN

ENGINE

2J2_1000008002

3D73

008.002

FS-4020DN

No.

Item

Details

CTL

Measures against the emulation switching failure by the SEM command when KPDL (Auto) is set

---------------

601531 TP-10-248 NP-Z10078

MAIN

Measures against the character spacing error immediately after changing the resolution

---------------

601549 TP-10-279 NP-Z10088

MAIN

Measures against the machine lock-up with a certain data

The machine might be locked up when printing a certain data (Mac). Therefore, this was corrected.

509306 TP-10-292 KMAUS10-S20

MAIN

Measures against the print failure from AS-400

A certain printing data might not be printed from AS-400 when KPDL (AUTO) was selected. Therefore, this was corrected.

624783 TP-10-317 #1154792

MAIN

Measures against the barcode print failure

Barcode might be garbled when printing a certain PCL data. Therefore, this was corrected.

613926 TP-10-318 KMA-D-1012-05

MAIN

Measures against the lock-up with a certain data

The machine might be locked up when a certain PDF file was directly printed. Therefore, this was corrected.

616580 TP-11-019 #1181981

MAIN

Measures against the lockup with a certain data

The machine might be locked up when printing a user’s certain data (scan output of FUJITSU M3093Dgdim). Therefore, this was corrected.

535250 TP-11-025 #1186943

MAIN

Measures against the abnormal image when printing TIFF/JPEG file

A certain TIFF or JPEG file might not be correctly printed out with Prescribe. Therefore, this was corrected.

- Black and white image might be reversed with TIFF file.

- As for the JPEG file, the size might be reduced and then 3 copies were printed out. Also, abnormal image might be printed out after TIFF file was printed.

611798 TP-11-059 NP-Z11014

MAIN

Measures against the KPDL error

KPDL error might appear when printing a certain KPDL file. Therefore, this was corrected.

622113 TP-11-061 NP-Z11015

MAIN

Measures against the operation failure of the API program (F46F, image dropout)

F464 error or image dropout might appear when executing a certain API program. Therefore, this was corrected.

616571 TP-11-070 NP-Z1101

MAIN

Measures against the KPDL error

KPDL error might appear when printing a certain PDF file. Therefore, this was corrected.

616595 TP-11-127 NP-Z11035

MAIN

Measures against the failure with the PDF direct printing

Letters might be garbled when a certain PDF file was directly printed. Therefore, this was corrected.

589793 TP-11-149 KMA-

SatPr110622

MAIN

Measures against the system error (CF248)

F248 error might appear when a certain PDF file was directly printed. Therefore, this was corrected.

616605 TP-11-159 KMA-D-1106-06

MAIN

Service Bulletin Ref. No. 2J0-0034 (C259)

<Date> October 3, 2012

For the KD sales companies, it is possible to download the firmware at the download center on the Service World. When upgrading the firmware or replacing a board, please upgrade all kinds of the firmware to the latest version at the same time.

KYOCERA Document Solutions Europe

Technical Customer Service Division (TCSD)

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