Getting Started .............................................................................................................................................. 1
Customize the Home Screen ...................................................................................................... 46
Change the Wallpaper ........................................................................................................ 46
Add Shortcuts to the Home Screen .................................................................................... 47
Add Widgets to the Home Screen ...................................................................................... 48
Add Folders to the Home Screen ....................................................................................... 48
Making Connections .................................................................................................................................... 50
Phone Calls and Voicemail ................................................................................................................. 51
Place and Answer Calls .............................................................................................................. 51
Call Using the Phone Dialpad ............................................................................................. 51
Bluetooth ................................................................................................................................... 121
Bluetooth Information ........................................................................................................ 121
Enable the Bluetooth Feature ........................................................................................... 121
Pair Bluetooth Devices...................................................................................................... 122
Connect to a Paired Bluetooth Device .............................................................................. 123
Send Information Using Bluetooth .................................................................................... 125
Receive Data via Bluetooth .............................................................................................. 126
Apps and Entertainment ............................................................................................................................ 127
Camera and Video ............................................................................................................................ 128
Camera Overview ..................................................................................................................... 128
Take Pictures and Record Videos ............................................................................................ 128
Take a Picture or Record a Video ..................................................................................... 129
View Pictures and Videos Using Photos ................................................................................... 131
Activate This Device ................................................................................................................. 210
About Phone Settings ............................................................................................................... 211
System Update Settings ........................................................................................................... 212
Getting Help .............................................................................................................................................. 214
Cleaning and Drying Procedures ...................................................................................................... 215
Manage Your Account ...................................................................................................... 227
Support Services .................................................................................................... 228
Copyright Information ................................................................................................................ 229
Index .......................................................................................................................................................... 231
TOC viii
Getting Started
The following set of topics will introduce you to your phone, help you get set up with service, provide an
overview of the phone screen, and get you started with basic phone operations.
1
Introduction
The following topics describe the basics of using this guide and your new phone.
About the User Guide
Thank you for purchasing your new DuraForce PRO. The following topics explain how best to use this
guide to get the most out of your phone.
Before Using Your Phone
Read the Get Started guide and Important Information booklet that were packaged with your phone
thoroughly for proper usage.
Accessible services may be limited by subscription contract conditions.
Descriptions in the User Guide
Note that most descriptions in this guide are based on your phone's setup at the time of purchase. Unless
otherwise noted, instructions begin from the phone's home screen, which is displayed by pressing .
Some operation descriptions may be simplified.
Screenshots and Key Labels
Screenshots and other illustrations in this user guide may appear differently on your phone. Key labels in
the user guide are simplified for description purposes and differ from your phone's display.
Other Notations
In the user guide, the phone may be referred to either as "phone," "device," or "handset." A microSD™ or
microSDHC™ card is referred to as an "SD card" or a "memory card."
Introduction 2
Set Up Your Phone
The following topics give you all the information you need to set up your phone and wireless service the
first time.
Parts and Functions
These topics illustrate your phone’s primary parts and key functions.
Note: Your phone's screens and apps layouts are subject to change. This user guide uses sample
images only.
Phone Layout
The following illustration outlines your phone’s primary external features and keys.
Set Up Your Phone 3
Part
Description
LED indicator
Displays a phone notification, charging status, or alert.
Proximity/Light sensor
Detects how close an object is to the surface of the screen. This is
typically used to detect when your face is pressed up against the
screen, such as during a phone call.
While talking on the phone, the sensor detects talk activity and locks
the keypad to prevent accidental keypresses.
Touchscreen
Displays all the information needed to operate your phone, such as the
call status, the Contacts list, and the date and time. Also provide onetap access to all of your features and applications.
In Underwater Mode, the touch operation will be disabled.
Recent key
Displays the list of apps you have recently accessed.
Speakers
Let you hear the different ringtones and sounds. The speakers also let
you hear the caller’s voice in speakerphone mode.
Back key
Lets you return to the previous screen, or close a dialog box, options
menu, the Notifications panel, or onscreen keyboard.
Home key
Returns you to the Home screen. Press and hold to open the Google
search app.
Earpiece
Lets you hear the caller and automated prompts.
Front camera
Takes pictures and records videos while facing the screen, and allows
you to video conference.
Secondary microphone
Suppresses background noise improving audio quality for the other
party during voice calls. In speakerphone mode, it is used as a main
microphone.
Headset jack
Allows you to plug in an optional headset for convenient, hands-free
conversations or for listening to music.
Speaker key
Lets you place or receive calls in speakerphone mode or turn the
speakerphone on and off during a call.
Primary microphone
Transmits your voice for phone calls and is used for voice-activated
functions. It is disabled in speakerphone mode.
Charger/USB port
Allows you to connect the phone and the micro-USB cable for use with
the charger adapter, or other compatible accessories.
Set Up Your Phone 4
Volumekey
Allows you to adjust the ringtone or media volume when you are not
on a call, or adjust the voice volume during a call.
PTT/Programmable key
Allows you to assign a frequently used function for quick access. By
installing PTT application, this key can also act as a PTT key. See
Programmable Key Settings.
Power key
Lets you turn the phone on or off or turn the screen on or off, restart
the phone, switch your phone to Airplane mode, or capture
screenshots. The key also works as the fingerprint sensor.
SIM/microSD card slots
(Internal)
Allow you to insert a SIM card and a microSD card.
Note: microSD cards are sold separately.
Camera key
Lets you activate the front camera, the back camera or the Wide-View
Action Camera.
Back camera
Lets you take pictures and videos.
Flash
Helps illuminate subjects in lowlight environments when taking a
picture or recording a video. It can also work as an LED flashlight. See
Flashlight.
Wide-View Action Camera
Lets you take pictures and videos in wide angle.
Charging contacts
Allow you to connect to a multi-bay battery charger that can charge
multiple phones simultaneously.
CAUTION! Inserting an accessory into the incorrect jack may damage the phone.
Charge the Battery
Follow these instructions to charge your phone’s battery using either the included AC adapter or via a
USB connection on your computer.
Note: This phone has an integrated battery that cannot be removed by the user.
Battery Cautions
Storage: Avoid storing or leaving battery with no charge remaining. Saved information and settings
may become lost or changed, or battery may become unusable. Charge once every six months
before storing or leaving unused for a long period.
Charge Using the AC Adapter
1. Open the cover to the Charger/USB port on the bottom of the phone.
Set Up Your Phone 5
2. Plug the smaller end of the USB cable into the phone’s Charger/USB port.
3. Plug the other end of the USB cable into the AC adapter, and then plug the adapter into an
electrical outlet. Be sure to use the AC adapter that came with your phone.
4. When charging is complete, remove the cable from the port and close the cover. Press around
the edges of the cover to ensure that it is securely closed.
Note: Your phone’s battery should have enough charge for the phone to turn on and find a signal, set up
voicemail, and make a call. You should fully charge the battery as soon as possible.
Warning: Be sure all ports and covers are properly sealed to maintain the phone's waterproof capability.
Fully charging a battery may take up to three hours.
5. After charging, disconnect the phone from the charger.
Unplug the AC adapter from the outlet, and remove the USB cable from the phone and the
AC adapter.
Charge Using a PC Connection
Before using a PC connection to charge your phone, ensure that the computer is turned on. Depending
on the type of connection, your phone’s battery may not charge.
1. Insert the small end of the USB cable into the phone’s charger/USB port.
2. Insert the large end of the USB cable into an external USB port on your computer.
3. After charging, remove the USB cable from both the phone and the computer.
Charge the Battery Wirelessly
Your phone supports PMA and works with Qi-enabled chargers. Follow the steps below to charge the
battery using a wireless charger.
Set Up Your Phone 6
1. Locate the charging area on your wireless charger by referring to the charger documentation.
2. Place your phone in contact with the charger, ensuring that the charging area of your phone
touches the charging area of your wireless charger.
Before starting wireless charging, please note the following:
● If the charging areas are not touching, the charging results will be poor.
● Make sure there is nothing between your phone and wireless charger.
● Your phone may become hot while charging the battery.
● If charging doesn't start after positioning your phone correctly, please use the AC adapter that
came with your phone.
For more information on wireless charging, see your wireless charger documentation.
SIM Card
The SIM card is an IC card containing phone number and other customer information. Your phone’s SIM
card is preinstalled and should only be accessed if directed by a customer service representative.
Handling a SIM Card
Keep the following in mind when handling a SIM card.
● Customer is responsible for any damage caused by inserting SIM card in another-brand IC card
reader, etc. is not responsible in such case.
● Always keep the IC chip clean.
● Wipe clean with a dry, soft cloth.
● Avoid applying labels. May damage SIM card.
Set Up Your Phone 7
● See instructions included with SIM card for handling.
● The SIM card is the property of
● The SIM card is replaceable (at cost) in case of loss/damage.
● Return the SIM card to when canceling subscription.
● Returned SIM cards are recycled for environmental purposes.
● Note that SIM card specifications and performance may change without notice.
● It is recommended that you keep a separate copy of information that is stored on SIM card.
is not responsible for damages from stored information that is lost.
● Always follow emergency procedures to suspend service if your SIM card or phone (SIM card
inserted) is lost/stolen. For details, contact Customer Service.
● Always power off phone before inserting/removing SIM card.
Insert SIM Card
Follow these instructions to insert a SIM card. Remember to power off your phone before inserting a SIM
card.
Note: Your phone’s SIM card is preinstalled. These instructions are for reference only.
1. Remove the back cover by inserting your fingernail in the slit on the bottom of your phone and
pulling away from the phone.
2. Open the SIM/microSD slot cover, as shown.
3. Push the SIM card gently with your finger. The card rejects itself. Pull out the original SIM card
from the slot.
Set Up Your Phone 8
4. Carefully insert the new SIM card into the SIM card slot on the left, with the gold contacts facing
down and the cut off corner on the top left.
5. Securely close the SIM/microSD slot cover. Press down the edges of the cover to make sure it is
sealed properly.
Warning: Be sure the SIM/microSD slot cover is properly sealed to maintain the phone's waterproof
capability.
6. Replace the back cover. Press around the edges to ensure a proper fit.
Warning: Be sure all ports and covers are properly sealed to maintain the phone's waterproof capability.
Set Up Your Phone 9
SD Card
Your phone supports the use of an optional SD card (not included) to expand its storage capacity. It
supports cards up to 256 GB. Some cards may not operate properly with your phone.
Note: You can easily damage the microSD card by improper operation. Please be careful when inserting,
removing, or handling it.
SD Card Cautions
Data: Information stored on SD card can become lost or changed accidentally as a result of damage.
It is recommended that you keep a separate copy of important data. is not responsible for
damages from data that is lost or changed.
Reading/Writing Data: Never power off while reading or writing data.
Battery Level: A low battery charge may prevent reading/writing to SD card.
Handling SD Card: Use/store SD cards away from the reach of infants. May cause choking if
swallowed.
Insert an SD Card
Follow these steps to insert an optional SD card (not included). Make sure to power your phone off before
inserting or removing an SD card.
1. If your phone is on, turn it off.
2. Remove the back cover by inserting your fingernail in the slit on the bottom of your phone and
pulling away from the phone.
3. Open the SIM/microSD slot cover and insert an SD card into the slot on the right with the gold
terminals facing down. Gently push the card into the slot until it snaps into place.
Set Up Your Phone 10
Insert SD Card all the way gently without bending.
Insert only SD Cards.
4. Securely close the SIM/microSD slot cover.
Warning: Be sure the SIM/microSD slot cover is properly sealed to maintain the phone's waterproof
capability.
5. Replace the back cover. Press around the edges to ensure a proper fit.
Unmount an SD Card
Always unmount the SD card before removing it from your phone.
1. From home, tap Apps > Settings .
2. Tap Storage .
3. Tap the eject icon next to SD card.
The card is now unmounted.
Remove an SD Card
Follow these instructions to remove an SD card. Always power the phone off before inserting or removing
an SD card.
1. If your phone is on, turn it off.
2. Remove the back cover by inserting your fingernail in the slit on the bottom of your phone.
3. Locate and open the SIM/microSD slot on the side of the phone.
4. Push the SD card so the card is partly ejected. Gently pull out the card from the slot.
Set Up Your Phone 11
5. Securely close the SIM/microSD slot cover.
Warning: Be sure the SIM/microSD slot cover is properly sealed to maintain the phone's waterproof
capability.
6. Replace the back cover. Press around the edges to ensure a proper fit.
Format SD Card
When you insert an optional SD card for the first time, it is recommended that you format it on your phone.
1. From home, tap Apps > Settings .
2. Tap Storage > SD card.
Tap > Settings > Format or Format as internal > ERASE & FORMAT> OK.
• Format: Select to format your SD card.
• Format as internal: Select to use as internal storage for this device only. After formatting,
the SD card will only work in this device.
Warning: The formatting procedure erases all the data on the SD card, after which the files CANNOT be
retrieved. To prevent the loss of important data, please check the contents before you format the card.
All data on the SD card is erased, and the card is formatted for use on your phone.
Turn Your Phone On and Off
The instructions below explain how to turn your phone on and off.
Turn Your Phone On
■ Press and hold the Power key until the screen lights up.
Your phone will power on. Depending on the settings, you may see the lock screen.
See Lock and Unlock Your Screen and Screen Lock for information about using the screen
lock.
The first time you turn the phone on, you will see the startup screens. See Complete the
Setup Screens for details.
If your phone is not yet activated, see Activate Your Phone for more information.
Turn Your Phone Off
1. Press and hold the Power key to display the device options menu.
2. Tap Power off > OK to turn the phone off.
Your phone will power off.
Set Up Your Phone 12
Your screen remains blank while your phone is off (unless the battery is charging).
Use the Touchscreen
Your phone’s touchscreen lets you control actions through a variety of touch gestures.
Tap
When you want to type using the onscreen keyboard, select items onscreen such as application and
settings icons, or press onscreen buttons, simply tap or touch them with your finger.
Set Up Your Phone 13
Touch and Hold
To open the available options for an item (for example, a contact or link in a Web page), touch and hold
the item.
Swipe or Slide
To swipe or slide means to quickly drag your finger vertically or horizontally across the screen.
Set Up Your Phone 14
Drag
To drag, touch and hold your finger with some pressure before you start to move your finger. While
dragging, do not release your finger until you have reached the target position.
Flick
Flicking the screen is similar to swiping, except that you need to swipe your finger in light, quick strokes.
This finger gesture is always in a vertical direction, such as when flicking the contacts or message list.
Rotate
For most screens, you can automatically change the screen orientation from portrait to landscape by
turning the phone sideways. When entering text, you can turn the phone sideways to bring up a bigger
keyboard. See Touchscreen Keyboards for more details.
Set Up Your Phone 15
Note: Rotate the contents of the screen needs to be selected for the screen orientation to automatically
change. From home, tap Apps > Settings > Display > When device is rotated.
Tip: You can also access the screen rotation setting from the notification panel. Pull down the status bar
and tap Rotation to turn the option on or off.
Pinch and Spread
“Pinch” the screen using your thumb and forefinger to zoom out or “spread” the screen to zoom in when
viewing a picture or a Web page. (Move fingers inward to zoom out and outward to zoom in.)
Set Up Your Phone 16
Activate Your Phone
Follow the instructions below to activate your phone if it has not already been activated. Depending on
your account or how and where you purchased your phone, it may be ready to use or you may need to
activate it on your account.
● If you purchased your phone at a Store, it is probably activated and ready to use.
● If you received your phone in the mail and it is for a new account or a new line of service, it
is designed to activate automatically.
When you turn the phone on for the first time, you should see a Hands Free Activation
screen, which may be followed by a PRL Update screen and a Firmware Update screen.
Follow the onscreen instructions to continue.
● If you received your phone in the mail and you are activating a new phone for an existing number
on your account (you’re swapping phones), you can activate on your computer online or directly
on your phone.
Activate on your computer:
• Go to com/activate and complete the online instructions to activate your phone.
Activate on your phone:
• Turn on your new phone. (Make sure the old one is turned off.) Your phone will
automatically attempt Hands-Free Activation.
• Tap Activate to override auto-activation and start the manual activation wizard.
• Follow the onscreen prompts to complete the activation process.
To confirm activation, make a phone call. If your phone is still not activated, visit com/support for
assistance. If you do not have access to the Internet, call Customer Service at 1-888-211-4727
from another phone.
Tip: Do not press the Power/Lock key while the phone is being activated. Pressing the Power/Lock key
cancels the activation process.
Note: If you are having any difficulty with activation, visit com/support.
Set Up Your Phone 17
Complete the Setup Screens
The setup screens help you set up certain features and preferences on your phone. Once your phone has
been turned on, you will see an Accessibility message. You can then complete the setup process.
Note: You may be able to complete the setup screens before your phone has been activated on your
account.
1. On the TalkBack screen, tap NEXT to get started.
2. Follow the onscreen instructions to complete each section. For each topic, you will have the
option to skip it and continue to the next screen.
Language Selection – Select a desired language.
Set Up Wi-Fi – If prompted, follow the prompts to sign in to an available Wi-Fi network. For
secured Wi-Fi networks, you will need to enter a password. See Wi-Fi for more details.
Set Up Your Phone 18
Protect your phone – Prevent others from using this phone without your permissions by
activating device protection features.
Google Services – Read all of the information for the available Google Services and, if you
agree, tap NEXT. Otherwise, uncheck the options and tap NEXT.
• Help apps find your location – Helps apps determine location. This means sending
anonymous location to Google, even when no apps are running. Tap Learn more for
additional information.
• Improve location accuracy – By allowing apps and services to scan for Wi-Fi networks
and Bluetooth® devices, even when Wi-Fi and Bluetooth are off.
• Help improve your Android experience – By automatically sending diagnostic and
usage data to Google.
3. Tap DONE. Your setup is now complete. Follow the onscreen instructions to learn about basic
tap menu navigation, view tutorials, or just get started.
Your phone is now set up for use. If you skipped any part of the setup, you can access
additional options through the Apps screen or through Settings.
Note: You do not need to sign up for a Google Account to use your phone. However, to download apps
from Google Play, you must link your phone to a Google Account.
Set Up Your Phone 19
Basic Operations
The following topics outline basic features and operations of your phone.
Basics
The following topics offer an overview of your phone’s basic operations.
Home Screen and Applications (Apps) List
Most of your phone’s operations originate From home, or the apps list.
1. From any screen press the Home key to display the home screen.
2. Tap Apps to display the apps list.
For information about using the home screen, see Home Screen Basics.
Select Options and Navigate Screens
Tap icons, onscreen keys, and other items to open or activate the assigned function.
■ Press Back to return to the previous screen.
Recent Applications
You can display a list of recently used applications using the Recent key.
■ Press Recent to view a list of recently used applications.
Phone Settings Menu
You can customize your phone’s settings and options through the Settings menu.
■ From home, tap Apps > Settings .
– or –
Pull down the status bar and tap Settings.
For more information, see Basic Settings.
Basic Operations 20
Portrait and Landscape Screen Orientation
The default orientation for your phone’s screen is portrait (vertical), but many apps will change to
landscape orientation (widescreen) when you rotate the phone sideways.
Note: Not all screens will adjust for landscape orientation.
Turn Screen Rotation On or Off
1. Pull down the status bar to display the quick settings menu.
2. Tap Rotation to turn the option on or off.
If the Screen rotation option is not available, tap Expand Button to display the full
options list.
Note: You can also set the rotation option from the main settings menu. From home, tap Apps >
Settings > Accessibility > Auto-rotate screen.
Capture Screenshots
You can use your phone’s power key to capture screenshots.
1. Press and hold the Powerkey.
2. Tap Screenshot to capture the current screenshot.
The current screenshot will be captured and stored in the phone’s Photos. From home, tap
Apps > Photos .
Basic Operations 21
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