Konica Minolta PageScope Net Care User Manual

PageScope
Net Care 5.5
Quick Guide
Foreword
Welcome
• KONICA MINOLTA PageScope Net Care is utility software that provides central control over printers, copiers, and other devices on a network. With KONICA MINOLTA PageScope Net Care, you can use a Web browser to check the status of each device on a network and configure device settings. KONICA MINOLTA PageScope Net Care uses SNMP, which is standard network protocol, which means it can be used to manage KONICA MINOLTA devices, as well as other network devices that support standard Printer-MIB. KONICA MINOLTA PageScope Net Care is implemented based on Java 2 technologies, enabling functions and operations that are equivalent to those found on a most platforms that support Java.
• This product is compatible with the screen reader software IBM JAWS version 3.7.
Important!
• When using screen reader software, be sure log in to the HTML mode.
Trademark Acknowledgements
KONICA MINOLTA and KONICA MINOLTA logo are trademarks or registered trademarks of KONICA MINOLTA HOLDINGS, INC.
PageScope is a trademark or a registered trademark of KONICA MINOLTA BUSINESS TECHNOLOGIES, INC.
Apple and Macintosh are registered trademarks of Apple Computer, Inc.
Ethernet is a registered trademark of Xerox Corporation.
Linux is a registered trademark of Linus Torvalds. Microsoft, Windows, and Windows NT are either registered
trademarks or trademarks of Microsoft Corporation in the United States and/or other countries.
Netscape and the Netscape N and Ship’s Wheel logos are registered trademarks of Netscape Communications Corporation in the U.S. and other countries. Netscape Navigator is also a trademark of Netscape Communications Corporation and may be registered outside the U.S.
i
Foreword
Java and Solaris are trademarks of Sun Microsystems, Inc.
IBM is a trademark of IBM Corporation.
Red Hat is either a trademark or registered trademark of Red Hat, Inc. in the United States and other countries.
SUSE is a registered trademark of SUSE LINUX Products GmbH, a division of Novell, Inc. in the United States.
Turbolinux is a trademark or registered trademark of Turbolinux, Inc.
All other product names are trademarks or registered trademarks of their respective holders.
©
Copyright TECHNOLOGIES, INC. All rights reserved.
The information contained in this manual is subject to change without notice.
2003 KONICA MINOLTA BUSINESS
ii

Contents

CONTENTS
1 System Requirements .................................1
Network Environment ......................................................1
Server ..............................................................................1
Client ...............................................................................2
2 Installing and Starting Up the Server ........4
2.1 Installing the Server ...................................... 4
Windows platform ............................................................4
Solaris and Linux platform ...............................................4
2.2 Upgrade Installation ...................................... 6
2.3 Starting Up the Server .................................. 7
Windows 98 or Me platform ............................................7
Windows NT 4.0 or 2000 platform ...................................7
Windows Server 2003 platform .......................................7
Windows XP platform ......................................................7
Solaris and Linux platforms .............................................8
2.4 Starting Up Console Tools ........................... 9
2.5 Restarting the Server .................................. 10
2.6 Shutting Down the Server .......................... 11
Windows 98 or Me platform ..........................................11
Windows NT 4.0 or 2000 platform .................................11
Windows Server 2003 platform .....................................11
Windows XP platform ....................................................11
Solaris and Linux platforms ...........................................12
2.7 Uninstalling .................................................. 13
Windows 98 or Me platform ..........................................13
iii
Contents
Windows NT 4.0 or 2000 platform .................................13
Windows XP/Server 2003 platform ...............................14
Solaris and Linux platforms ...........................................14
3 Using PageScope Net Care Client ............15
3.1 Starting Up Client ........................................ 15
3.2 Displaying Help ........................................... 17
To display the help information from the login screen ...17
To display the help information from any of the
screens for specifying settings ......................................17
3.3 Logging In .................................................... 18
3.4 Specifying the Discovery Range ................ 20
4 Device Management ..................................22
4.1 Displaying the Device Management
Screen .......................................................... 22
4.2 Device Panel Window .................................. 24
4.3 Functions ..................................................... 25
5 Using Multi-Setting ....................................26
Displaying the Multi-Setting menu .................................26
5.1 Creating a Template .................................... 28
5.2 Performing a Multi-Setting Operation ........ 30
To retrieve a template ....................................................30
To apply the settings of a retrieved template .................30
iv
6 Configuring PageScope Net Care
Settings ......................................................32
Displaying the Server Setting menu ..............................32
6.1 Preferences ..................................................33
Displaying the setting screen ........................................33
To configure Preference settings ...................................34
6.2 Initializing Settings ...................................... 35
Displaying the Initialize screen ......................................35
To initialize settings .......................................................36
6.3 Selecting Managed Devices ....................... 37
Displaying the List Manager screen ..............................37
To select managed devices ...........................................37
6.4 Removing a Managed Device ..................... 38
Displaying the List Manager screen ..............................38
To remove a device .......................................................38
6.5 Specifying the Device Discovery Range ... 39
Displaying the Discovery Setting screen .......................39
To add a network to the discovery range .......................42
To remove a network from the discovery range .............43
When automatic device discovery fails .........................43
To add settings used with a search for devices
compatible with SNMPv1 ..............................................44
To remove settings used with a search for devices
compatible with SNMPv1 ..............................................44
To add settings used with a search for devices
compatible with SNMPv3 ..............................................45
To remove settings used with a search for devices
compatible with SNMPv3 ..............................................45
Contents
6.6 Adding a Device Manually .......................... 47
Displaying the Add Device screen .................................47
v
Contents
To add a device manually ..............................................47
6.7 Assigning an IP Address to a Device ........ 50
Displaying the Assign IP Address screen ......................50
To assign an IP address to a device ..............................50
6.8 Configuring Device Link Settings .............. 52
Displaying the Device Link Setting screen ....................52
To link devices ...............................................................53
To unlink devices ...........................................................53
6.9 Registering Users and Unregistering
Users ............................................................ 54
Displaying the User List screen .....................................54
To register a user ..........................................................55
To modify user registration settings ...............................56
To delete a user .............................................................57
6.10 Configuring Custom Group Settings ......... 58
Displaying the Custom Group Setting screen ...............58
To create a custom group ..............................................58
To view custom group settings ......................................59
To modify custom group settings ...................................59
To copy a custom group ................................................60
To delete a custom group ..............................................60
6.11 Registering Usable Devices for Each
User .............................................................. 61
Displaying the My Device Setting screen ......................61
To configure device settings ..........................................61
To remove a device from My Device ..............................62
6.12 Specifying E-Mail Transmission/Reception
Settings ........................................................ 63
E-mail transmission/reception settings ..........................64
vi
Contents
6.13 Specifying Settings for Counter Notification, Device Status Notification, Server Information Notification and Command Mail Support .. 66
To specify the device status notification, server information
notification and command mail support settings ...........66
Configuring counter notification settings .......................69
To configure the counter notification settings ................69
Configuring device status notification settings ..............72
6.14 Specifying Security Settings for PageScope
Net Care ........................................................ 76
Displaying the Security Setting screen ..........................76
To configure the security settings ..................................76
To configure SSL transmission settings ........................78
To request a server certificate from an external
certification authority .....................................................79
6.15 Checking Models Compatible With
PageScope Net Care ................................... 86
To display the Supported Models screen ......................86
6.16 Checking Languages Compatible With
PageScope Net Care ................................... 88
To display the Supported Language screen ..................88
6.17 Checking the PageScope Net Care
Version ......................................................... 89
Displaying the Version screen .......................................89
7 Centralized Management for Controlling
Multiple Servers .........................................90
7.1 Linking With Other PageScope Net Care
Servers ......................................................... 92
vii
Contents
7.2 Specifying PageScope Net Care Server
Information ................................................... 94
7.3 Viewing Device Information From a
PageScope Net Care Client ........................ 96
7.4 Unlinking a Server ....................................... 98
8 Automatically Checking for and
Downloading Update Files ........................99
8.1 Specifying Settings for Automatically
Checking for Update Files ........................ 100
8.2 Checking Update Files .............................. 103
8.3 Downloading Update Files ....................... 104
9 Obtaining and Viewing Device Job History
Data ...........................................................105
9.1 Specifying Initial PageScope Net Care Server Settings for Obtaining Job History
Data-1 ......................................................... 107
9.2 Specifying Initial PageScope Net Care Server Settings for Obtaining Job History
Data-2 ......................................................... 108
9.3 Specifying Initial Device Settings for
Obtaining Job History Data ......................110
9.4 Viewing Job History Data ......................... 113
9.5 Changing the Job History Data List
View ............................................................ 116
viii
Contents
10Obtaining and Viewing Device Counter
Information ...............................................117
10.1 Configuring E-Mail Transmission and Reception Settings for Devices (This procedure is performed from the
device.) ....................................................... 120
10.2 Enabling the Copy Track Function on the Device (This procedure is performed from the
device.) ....................................................... 121
10.3 Enabling the User Authentication Function on the Device (This procedure is performed from the
device.) ....................................................... 122
10.4 Specifying Initial PageScope Net Care Server Settings for Using This Function—1 (This procedure is performed from the
PageScope Net Care server.) .................... 123
10.5 Specifying Initial PageScope Net Care Server Settings for Using This Function—2 (This procedure is performed from the
PageScope Net Care server.) .................... 124
10.6 Registering Devices Using This Function With the PageScope Net Care Server (This procedure is performed from the
PageScope Net Care server.) .................... 126
10.7 Viewing Counter Information ...................127
ix
Contents
x

1 System Requirements

1 System Requirements
The minimum system configuration detailed below is required to run PageScope Net Care.

Network Environment

LAN Type Protocol
Ethernet (10/100BaseT) TCP/IP
Token Ring (4/16 Mbps)

Server

Operating System Hardware
[Windows platform (IA32)]
Windows 98/Me
Windows NT 4.0 with
Service Pack6a or later
Windows 2000 Professional Service Pack 3 or later
Windows 2000 Server
Windows XP H ome
Service Pack 1 or later
Windows XP Professional Service Pack 2 or later
Windows Server 2003 Web/Standard/Enterprise/ Datacenter Editions
Solaris 7/8/9/10 SPARC Station
[Linux platform (IA32)]
Red Hat Enterprise Linux
2.1 or later
SUSE Linux Enterprise Server 8 or later
SUSE 8.0 or later
Turbo Linux 7.0 or later
CPU: Pentium 550 MHz or higher (800 MHz or faster recommended) RAM: 256 MB minimum
RAM: 256 MB minimum
CPU: Pentium 550 MHz or higher (800 MHz or faster recommended) RAM: 256 MB minimum
1

Client

Java Mode
1 System Requirements
Operating System Web Browser
[Windows platform (IA32)]
Windows 98/Me*
Windows NT 4.0 with
Service Pack6a or later
Windows 2000 Professional Service Pack 3 or later*
Windows 2000 Server
Windows XP H ome
Service Pack 1 or later*
Windows XP Professional Service Pack 2 or later
Windows Server 2003 We b/ St an dar d/ Enterprise/Datacenter Editions
Solaris 7/8/9/10 Netscape 6.2.2 or higher
[Linux platform (IA32)]
Red Hat Enterprise Linux
2.1 or later
SUSE Linux Enterprise Server 8 or later
SUSE 8.0 or later
Turbo Linux 7.0 or later
* Do not downgrade from the Web browser that comes installed with your
operating system.
Microsoft Internet Explorer
5.5 Service Pack 2 or higher Netscape 6.2.2 or higher
Java
Environment
Java Plug-in 1.4 or higher
2
1 System Requirements
HTML Mode
Operating System Web Browser
[Windows platform (IA32)]
Windows 98/Me*
Windows NT 4.0 with
Service Pack6a or later
Windows 2000 Professional Service Pack 3 or later*
Windows 2000 Server
Windows XP H ome
Service Pack 1 or later*
Windows XP Professional Service Pack 2 or later
Windows Server 2003 We b/ St an dar d/ Enterprise/Datacenter Editions
Solaris 7/8/9/10 Netscape 6.2.2 or higher
[Linux platform (IA32)]
Red Hat Enterprise Linux
2.1 or later
SUSE Linux Enterprise Server 8 or later
SUSE 8.0 or later
Turbo Linux 7.0 or later
MacOS 8/9/X* Microsoft Internet Explorer 5.x or higher
* Do not downgrade from the Web browser that comes installed with your
operating system.
Microsoft Internet Explorer 5.5 Service Pack 2 or higher Netscape 6.2.2 or higher
Netscape 6.2.2 or higher
3

2 Installing and Starting Up the Server

2 Installing and Starting Up the Server

2.1 Installing the Server

Windows platform

1. Open the PageScope Net Care self-extracting archive. This automatically starts the installer.
2. Follow the instructions that appear on the screen to complete the installation.

Solaris and Linux platform

1. Expand the gzip) in the directory you want. This creates a temporary directory named
2. Run the
PageScope_Net_Care
Important!
PageScope Net Care
install.sh
script, which is located in the
directory.
tar archive (compressed with
PageScope_Net_Care
.
To use PageScope Net Care, you must agree to be bound to the terms and conditions of its License Agreement.
3. If you agree to be bound to the terms and conditions of the license agreement, input agree, input
4. Specify the installation destination. The initial default destination is: / you already have an older version installed, the directory for that version appears first. You can leave the directory the way it is or change it to something else.
Important!
Do not use multi-byte characters in directory names.
Y
to proceed with the installation. If you don’t
N
to terminate installation.
opt/PageScope_Net_Care
. If
4
2 Installing and Starting Up the Server
5. Installation in the specified directory starts. A message asking if you want to restart your computer will appear after installation is complete. Input
6. After completing installation, delete the temporary
PageScope_Net_Care
beginning of this procedure.
.
Y
directory, which was created at the
5
2 Installing and Starting Up the Server

2.2 Upgrade Installation

Upgrade from PageScope Net Care Version 4.0 or later is supported.
You cannot upgrade from PageScope Version 3.x or earlier.
If the older PageScope Net Care is running on the server, shut it
down.
Install PageScope Net Care Version 5.
If you specify the folder where the old version of PageScope Net Care is installed as the install destination and overwrite the older version, you will be able to access the data created with the older version.
Important!
If you are using the PageScope Net Care 4.x Account Management module... The PageScope Net Care 5 Account Management module comes with standard functions for obtaining device job history data and for obtaining counter data. For more information, see 9 Obtaining and Viewing Device Job History Data (p. 105) and 10 Obtaining and Viewing Device Counter Information (p. 117). Note the following points.
- PageScope Net Care 5 does not provide totals for each group.
- Number of pages per department data is not passed on from
the old version.
6
2 Installing and Starting Up the Server

2.3 Starting Up the Server

Windows 98 or Me platform

1. Click
Net Care
Net Care, you can configure the PageScope Net Care server to start up automatically whenever the system is booted.

Windows NT 4.0 or 2000 platform

1. Click
2. Double-click the
Services
3. Select services, and then click the 2000, select select

Windows Server 2003 platform

1. Click
2. Double-click
3. Double-click the
KONICA MINOLTA PageScope Net Care the service
Start
Start
Programs
Start Server
Settings
Services
icon is located inside the
KONICA MINOLTA PageScope Net Care
KONICA MINOLTA PageScope Net Care
on the
Start
Start
Control Panel
Administrative Tools
Services
Action
KONICA MINOLTA
. Note that when installing PageScope
Control Panel
.
icon. In the case of Windows 2000, the
Administrative Tools
button. In the case of Windows
Start
menu.
.
.
icon. In the
Services
, and then click
on the left side of the window.
on the list of
window, select
PageScope
folder.
, and then
Start

Windows XP platform

1. Click
2. In the case of Windows XP Professional, click the
and Maintenance
window, click In the case of Windows XP Home Edition, click the
Administrative Tools
Start
Control Panel
icon. On the
Administrative Tools
icon.
.
Performance and Maintenance
.
Performance
7
2 Installing and Starting Up the Server
3. Double-click the
KONICA MINOLTA PageScope Net Care the service
Services
on the left side of the window.
icon. On the
Services
window, select
, and then click
Start

Solaris and Linux platforms

Important!
Perform the following operation under root privileges.
Change the path according to the environment.
1. PageScope Net Care starts up automatically after you install it. You can use the following command to start it up manually when necessary.
# /etc/init.d/nmu start
Execute the following command when PageScope Net Care is already running, and you want to momentarily shut it down and restart it.
# /etc/init.d/nmu restart
8
2 Installing and Starting Up the Server

2.4 Starting Up Console Tools

The Console Tools provide various functions for maintaining PageScope Net Care.
The following lists the operations you can perform using Console Tool s.
Change of the port used by PageScope Net Care Server (HTTP/
HTTPS server)
Database initialization, backup, restore
Download and installation of update files
Upgrade PageScope Net Care
Manual installation of update files
Restart the PageScope Net Care server
1. On the log in screen, select the the Console Tools screen.
Important!
In order for the specified settings to be applied, the PageScope Net Care server must be restarted. (Refer to 2.5 Restarting the Server (p. 10).)
Console Tools
link. This displays
9
2 Installing and Starting Up the Server

2.5 Restarting the Server

1. In the login screen, select the The Console Tools screen appears.
2. Click
3. Click the
4. A message appears, requesting confirmation to restart the server.
Restart
Click the
.
Restart
Yes
button.
button to restart the server.
Console Tools
link.
10
2 Installing and Starting Up the Server

2.6 Shutting Down the Server

Windows 98 or Me platform

1. Right click the PageScope Net Care icon in the task tray, then select
2. Click the appears.

Windows NT 4.0 or 2000 platform

1. Click
2. Double-click the
Services
3. Select services, and then click the 2000, select select
4. In the case of Windows NT 4.0, click dialog box that appears.
.
Exit
Shut Down
Start
icon is located inside the
KONICA MINOLTA PageScope Net Care
KONICA MINOLTA PageScope Net Care
on the
Stop
button on the confirmation window that
Settings
Services
Action
Control Panel
icon. In the case of Windows 2000, the
Administrative Tools
button. In the case of Windows
Stop
menu.
.
on the confirmation
Yes
folder.
on the list of
, and then

Windows Server 2003 platform

1. Click
2. Double-click
3. Double-click the
KONICA MINOLTA PageScope Net Care the service
Start
Control Panel
Administrative Tools
Services
icon. In the
on the left side of the window.
.
.
Services
window, select
, and then click

Windows XP platform

1. Click
2. In the case of Windows XP Professional, click the
and Maintenance
window, click In the case of Windows XP Home Edition, click the
Administrative Tools
start
Control Panel
icon. On the
Administrative Tools
icon.
.
Performance and Maintenance
.
Stop
Performance
11
2 Installing and Starting Up the Server
3. Double-click the
4. On the
Net Care
Services
, and then click
Services
window, select
icon.
KONICA MINOLTA PageScope
Stop the service
on the left side of the
window.

Solaris and Linux platforms

Important!
Perform the following operation under root privileges.
Change the path according to the environment.
1. Execute the command shown below.
# /etc/init.d/nmu stop
12
2 Installing and Starting Up the Server

2.7 Uninstalling

Important!
Make sure the PageScope Net Care server is shut down (not running) before you try to uninstall it. See 2.6 Shutting Down the Server (p. 11) for more information.

Windows 98 or Me platform

1. Click
2. Double-click the
3. On the
KONICA MINOLTA PageScope Net Care
and then click the
4. Follow the instructions that appear on the screen to complete the uninstall operation.

Windows NT 4.0 or 2000 platform

1. Click
2. Double-click the
3. What you should do next depends on the Windows operating system the computer is running.
Start
Add/Remove Programs Properties
Start
Settings
Add/Remove Programs
Settings
Add/Remove Programs
Control Panel
Add/Remove
Control Panel
button.
.
icon.
dialog box, select
in the list of programs,
.
icon.
Windows NT 4.0 On the
Add/Remove Programs Properties
dialog box, select KONICA MINOLTA PageScope Net Care in the program list, and then click
Windows 2000 On the
Add/Remove
Add/Remove Programs
.
dialog box, select KONICA MINOLTA PageScope Net Care in the program list, and then click
Remove
.
4. Follow the instructions that appear on the screen to complete the uninstall operation.
13
2 Installing and Starting Up the Server

Windows XP/Server 2003 platform

1. Click
start
2. Click the in Windows Server 2003).
3. On the
MINOLTA PageScope Net Care
Add or Remove Programs
click the
4. Follow the instructions that appear on the screen to complete the uninstall operation.
Control Panel
Add or Remove Programs
.
in the list of programs, and then
Change/Remove
button.
icon (double-click the icon
window, select
KONICA

Solaris and Linux platforms

Important!
Perform the following operation under root privileges.
Change the path according to the environment.
1. Execute the command below to shut down the PageScope Net Care server.
# /etc/init.d/nmu stop
2. Run the
PageScope_Net_Care
uninstall.sh
script, which is located in the
directory.
3. The installation directory files are automatically deleted, and the uninstall operation ends.
14

3 Using PageScope Net Care Client

3 Using PageScope Net Care Client
The following operation is explained using the Java mode.

3.1 Starting Up Client

Start up your Web browser and access the URL shown below.
http://server_name:port_number/
In place of “server_name” in the above URL, type in the name or IP address of the host that is running the PageScope Net Care server.
Example: When the IP address of the PageScope Net Care server is
192.9.200.200 and the port number is 9090 (the default port number is
9090.)
http://192.9.200.200:9090/
Note
SSL Enabled/Disabled
If
Enabled
PageScope Net Care” (p. 76)), the URL becomes “https:// <
server_name
(as described in 6.14 Specifying Security Settings for
>:<
port_number
in the
SSL Setting
>/”.
section is set to
15
3 Using PageScope Net Care Client
This accesses the PageScope Net Care server and displays the PageScope Net Care login screen.
Important!
If
Windows Firewall
is set to
On (recommended)
in Windows XP Service Pack 2 or Windows Server 2003 Service Pack 1, the login screen will not appear. To display the login screen, perform any of the following opera­tions.
Click
Firewall
Click the
JavaService.exe
click the Check that
Services
Start
Control Panel
.
Windows Firewall Add Program
in the
button.
OK
JavaService.exe
list of
Windows Firewall
, and then double-click
opens.
button on the
Add a Program
Exceptions
appears in the
, and then click the OK
Windows
tab, select
dialog box, and then
Programs and
button.
Select
Firewall
Off (not recommended)
on the
, and then click the OK button.
General
tab of
Windows
16
3 Using PageScope Net Care Client

3.2 Displaying Help

With PageScope Net Care, Help information provides detailed descriptions on the buttons and controls displayed in each screen.
Use this Help information to solve a problem that you may have with an operation or to find more detailed information on a function.
The Help information can be displayed from the login screen or from any of the screens used to specify settings.

To display the help information from the login screen

1. Click refer to 3.1 Starting Up Client (p. 15) and 3.3 Logging In (p. 18).
2. In the you wish to display.
in the login screen. For details on the login screen,
Help
screen, click the topic (from those listed below) that
Help
Introduction
3. Help information for the selected item appears.
: Selecting this option displays explanations on
Login
Display Structure
: Selecting this option displays a summary
about PageScope Net Care.
the login screen.
: Selecting this option displays explanations on the Web browser screen used by PageScope Net Care clients.

To display the help information from any of the screens for specifying settings

1. Click the button in the screen for specifying the settings. Help information for that screen appears.
17

3.3 Logging In

3 Using PageScope Net Care Client
1. In the
2. In the
Language
PageScope Net Care text. You can choose from among the following languages.
English
Czech
Danish
German
Spanish
French
Italian
Japanese
Dutch
The client can increase the selection languages supported by the Web browser by adding the appropriate language plug-in.
When a language is selected, the login screen appears in that language.
The screens in the following descriptions assume that “English” has been selected.
Login
Guest:
A Guest can view the status and settings of each device. Input of a password is not required when logging in as Guest.
section, select the language you want to use for
section, select the appropriate login type (privileges).
Registered User:
A Registered User can change some of device settings and PageScope Net Care server settings. Each registered user can log in under a user name and password, which have been registered by the administrator.
18
3 Using PageScope Net Care Client
Administrator:
An administrator can configure device management settings and PageScope Net Care server settings. Logging in as Administrator requires input of the proper administrator password. The initial default administrator password is admin.
3. In the
4. After all the settings are the way you want, click the
View Style
PageScope Net Care screen. Select either a Java mode or the HTML mode.
Important!
Logging in a client in the Java mode where the Java plug-in is not installed displays a message asking if you want to install the Java plug-in. What happens after you agree depends on the Web browser you are using, as described below.
Internet Explorer:
The Java plug-in is downloaded automatically from the Internet and installed.
Netscape:
Your browser automatically accesses a Java plug-in download site on the Internet. You must perform the required download and installation manually.
section, select the style you want to use for the
Login
button.
19
Loading...
+ 115 hidden pages