Konica Minolta PAGEPRO 9100 User Manual

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PagePro 9100 User’s Guide

1800731-001B

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Thank You

Thank you for purchasing a KONICA MINOLTA printer. You have made an excellent choice.

Trademarks

KONICA MINOLTA and the KONICA MINOLTA logo are trademarks or registered trademarks of KONICA MINOLTA HOLDINGS, INC. PagePro is a trademark or registered trademark of KONICA MINOLTA BUSINESS TECHNOLOGIES, INC. Crown and CrownView are trademarks or registered trademarks of KONICA MINOLTA PRINTING SOLUTIONS U.S.A., INC. All other trademarks are the property of their respective owners.

Proprietary Statement

The digitally encoded software included with your printer is Copyright © 2004 KONICA MINOLTA BUSINESS TECHNOLOGIES, INC. All Rights Reserved. This software may not be reproduced, modified, displayed, transferred, or copied in any form or in any manner or on any media, in whole or in part, without the express written permission of KONICA MINOLTA BUSINESS TECHNOLOGIES, INC.

Copyright © 2004 KONICA MINOLTA BUSINESS TECHNOLOGIES, INC., Marunouchi Center Building, 1-6-1 Marunouchi, Chiyoda-ku, Tokyo, 100-0005, Japan. All Rights Reserved. This document may not be copied, in whole or part, nor transferred to any other media or language, without written permission of KONICA MINOLTA BUSINESS TECHNOLOGIES, INC.

Manual Notice

KONICA MINOLTA BUSINESS TECHNOLOGIES, INC. reserves the right to make changes to this manual and to the equipment described herein without notice. Considerable effort has been made to ensure that this manual is free of inaccuracies and omissions. However, KONICA MINOLTA BUSINESS TECHNOLOGIES, INC. makes no warranty of any kind including, but not limited to, any implied warranties of merchantability and fitness for a particular purpose with regard to this manual. KONICA MINOLTA BUSINESS TECHNOLOGIES, INC. assumes no responsibility for, or liability for, errors contained in this manual or for incidental, special, or consequential damages arising out of the furnishing of this manual, or the use of this manual in operating the equipment, or in connection with the performance of the equipment when so operated.

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Contents

1 Software Installation ......................................................................................... 1

Software Utilities CD-ROM 2

Drivers, PPDs, and Utilities 2

Installing Printer Drivers and Utilities,

Windows Environments—Auto-loading Installation 5

Installing Printer Drivers and Utilities, Windows Environments—Manual

Installation 5

Installing Printer Drivers and Utilities, Macintosh Environments 6

Some Notes to Consider 6 Macintosh OS 9—PPDs and Utilities Installation 6 Macintosh OS X—PPDs and Utilities Installation 8

UNIX, NetWare, and NDPS 10 Linux 10

2 Replacing Consumables ................................................................................11

Introduction 12 Consumable Life Expectancies 12

Consumables Life Expectancies Chart 14

Replacing the Toner Cartridge 15 Replacing the Exhaust Filter 21

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Replacing Rollers 22 Replacing the Transfer Roller 27

3 Using Media .....................................................................................................31

Introduction 32 Media Storage and Handling 32

Page Margins 40 Image Alignment 40 Output Tray 40

Media 40 Loading Media 42

Using Media Other Than Plain Paper 48

Duplexing 52

4 Maintaining the Printer ....................................................................................55

Introduction 56 Cleaning 57

Cleaning the Printer Exterior 57 Cleaning the Printer Interior 58 Media Tray Pickup Rollers 58

5 Troubleshooting ..............................................................................................63

Introduction 64 Printing a Status Page 64 PDF File Printing 64

Adjusting Memory Clients for PDF Printing 65 Printing Preformatted Files Using CrownView 65 Troubleshooting PDF Direct Printing from CrownView 65

Preventing Media Jams 66 Automatic Jam Recovery 67 Understanding the Media Path 67

Printer 67 Printer, Optional Tray(s), Duplexer, and 4-bin Mailbox 68

Understanding Media Jam Status Messages 69 Clearing Media Input Jams 69 Clearing Internal Jams 73 Clearing Output Jams 80 Solving Problems 81

Software Utilities CD-ROM

If you followed all the steps in the Installation Guide that came with your printer, then the printer is properly set up, connected to your computer, plugged in, turned on, and ready to receive the system software, drivers, and utilities on the Software Utilities CD-ROM.

Put the CD-ROM in your computer’s CD-ROM drive and the AutoInstaller begins the installation process.

Drivers, PPDs, and Utilities

The printer drivers, PPDs, and additional software on the Software Utilities CD-ROM can be installed on PC, Macintosh, and other computers using any of the following:

 Windows Me

 Windows 98/95

 Windows XP

 Windows 2000

 Windows NT4

Drivers and PPDs

 Macintosh OS 9 or X (version 10.1

or higher)

 UNIX/Linux

 NetWare (Versions 5 and 6)

 NDPS

 Manual installation instructions and additional information are included

in the Crown Books (in PDF on the Documentation CD-ROM) in case you need them.

Drivers Use/Benefit Installation Instructions

PostScript Drivers

 Windows

XP/2000

 Windows

Me/98/95

 Windows NT4

PCL6 Drivers

 Windows XP

(1200 dpi)

 Windows

Me/98/95

These drivers give you access to all of the printer features, including finishing and advanced layout

PCL6 allows access to most of the features on the printer.

“Installing Printer Drivers and Utilities, Windows Environments—Auto-loading Installation” on page 5.

Readme on the Software Utilities CD-ROM.

Software Utilities CD-ROM2

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Drivers Use/Benefit Installation Instructions

PCL5e Drivers

 Windows XP

 Windows 2000

 Windows

Me/98/95

 Windows NT4

Macintosh PPDs PostScript Printer

Windows PPDs These PPD files allow

Linux PPDs These PPDs can be

PCL5e allows limited access to features on the printer.

Description (PPD) files allow you to configure options such as memory and informs the computer what options and features are available.

you to install the printer for a variety of platforms, drivers, and applications.

used with third-party Linux print filters that use PPDs.

Readme on the Software Utilities CD-ROM.

You cannot install a PCL5e driver for Windows 9x or Windows NT4 without a Windows CD-ROM. This CD-ROM is required so you can supply the following files when prompted:

For PCL5 9x—ICONLIB.DDL, UNIDRV.DLL, and UNIDRV.HLP For PCL5 NT4—RASDD.DLL, RASDDUI.DLL, and RASDDUI.HLP.

If you install the driver and skip these files, an error message displays at the end of the process.

Readme on the Software Utilities CD-ROM.

Software Utilities CD-ROM

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Utilities

Utilities Use/Benefit Installation

Instructions

Crown Print Monitor+ Windows

Download Manager for Windows

Macintosh Installer

PageScope Net Care

UNIX Host Software

KONICA MINOLTA Gateway

PageScope Network Setup Utility

for

This Windows utility provides an efficient method for transporting print jobs directly to a KONICA MINOLTA printer via the TCP/IP protocol.

This utility provides the ability to download fonts and overlays to the printer’s hard disk. It also allows you to download fonts to printer memory.

This installer automatically places all needed print-related components, such as a PostScript Printer Description (PPD) file, color profiles, and screen fonts, in the correct locations on your system and allows you to use your printer with Macintosh OS 9 or X (version 10.1 or higher).

This utility, designed with administrators in mind, is a powerful tool allowing centralized management of network printers. It is available for Windows and UNIX platforms. Refer to the

PageScope Net Care chapter in the Reference Guide or PageScope Net Care Administrator’s Manual, both in

PDF format on the Documentation CDROM.

UNIX Host Software, compatible with a variety of UNIX platforms, allows for the customization of UNIX-based queues and filters for the specific features of the Crown printer.

This interface allows NetWare users to manage printers from a central location.

This utility provides basic configuration functions for network printers using TCP/IP and IPX protocols.

Readme on the

Software Utilities

CD-ROM.

Readme on the

Software Utilities

CD-ROM.

Readme on the

Software Utilities

CD-ROM.

Readme on the

Software Utilities

CD-ROM.

Readme on the

Software Utilities

CD-ROM.

Readme on the

Software Utilities

CD-ROM. Readme on the

Software Utilities

CD-ROM.

Software Utilities CD-ROM4

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Installing Printer Drivers and Utilities, Windows Environments—Auto-loading Installation

1 Insert the Software Utilities CD-ROM in your CD-ROM drive.

 If the CD-ROM does not start automatically, double-click setup.exe

in the root directory.

2 In the first window, click Printer Setup. 3 Choose the method by which the PC and printer are connected. 4 Follow the instructions on the screen. 5 On the Printer Options screen, use the check boxes to print a test page,

make the new printer your default, set printer properties and printing preferences, or update printer firmware (also called printer system software).

6 On the last screen, choose Finish.

This returns you to the Main Menu screen where you can register your printer, review driver or utility documentation, or purchase supplies online. When you are finished, exit from the Installer.

7 When the system software installation is complete, remove the CD-ROM

from your CD-ROM drive and store it in a safe place.

Installing Printer Drivers and Utilities, Windows Environments—Manual Installation

Manual installation instructions are included in the Crown Books.

Installing Printer Drivers and Utilities, Windows

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Installing Printer Drivers and Utilities, Macintosh Environments

Some Notes to Consider

 In the following sections, we assume that you are installing the software

for the first time.

 The current version of Macintosh OS X has limited support for PPD

(PostScript Printer Description) files. Although KONICA MINOLTA printers can be used with Macintosh OS X, not all advanced printing features are available. Advanced printing features are still available under Macintosh OS 9.

You can connect to your printer by

 A USB cable  A crossover Ethernet cable  Ethernet patch cables and an Ethernet hub

Macintosh—PPDs

We developed a PostScript Printer Description (PPD) file for the PagePro

9100. This PPD works with the Macintosh Operating System’s PostScript printer driver (LaserWriter) to provide support for the features on the PagePro 9100, such as print resolution and media sizes, and optional features such as duplexing and proof-then-print.

Macintosh OS 9—PPDs and Utilities Installation

OS 9 Step 1. Software Installation

a Insert the Software Utilities CD-ROM in your Macintosh’s CD-ROM

drive.

If necessary, double-click the CD-ROM icon on your Macintosh desktop.

b Double-click the Install icon.

c Follow the instructions on the screen to install the PagePro 9100 PPD

and utilities.

d After the PPD and utilities installation is complete, choose Quit.

e When the system software installation is complete, remove the CD-

ROM from your CD-ROM drive and store it in a safe place.

Installing Printer Drivers and Utilities, Macintosh 6

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OS 9 Step 2. Creating a Desktop Printer

USB Connection

a Plug one end of the USB cable into the Macintosh and the other into

the printer’s USB port.

b Locate the Desktop Printer Utility.

If you cannot locate it on your Macintosh hard disk, it can be found on your Macintosh’s system CD-ROM.

c Double-click the Desktop Printer Utility icon to open the application.

The first window prompts you to select the type of desktop printer you would like to create.

d Select Printer (USB), and select OK.

e Choose the Change button in the PostScript Printer Description sec-

tion. In the resulting window, select the PagePro 9100 PPD, and choose Select.

f Choose the Change button in the USB Printer Selection section. In the

resulting window, select the PagePro 9100, and click OK.

EtherTalk Connection

a You can connect via Ethernet in either of two ways:

 Plug one end of a crossover Ethernet cable into the Macintosh and

the other into the printer’s Ethernet port.

 Use Ethernet patch cables and an Ethernet hub. Plug one end of

each patch cable into the hub, then plug the other end of one into the Macintosh and the other end of the second into the printer’s Ethernet port.

b Open the Chooser and select LaserWriter.

c When your printer boots up, it finds a default zone. If your network has

more than one zone and you want to use a different zone, use the Interface/Ethernet/Ethertalk/Name and Zone menus on the printer control panel to specify the new zone.

 The Name and Zone menus allow you to identify 1 zone with a

name up to 32 characters long. (Up to 16 characters can be entered in each of the two menus). You cannot use these two menus to identify two zones. Trailing spaces are not considered part of the zone name. All standard printable ASCII characters are valid except the @ and ' symbols. The names are case sensitive.

d Choose Create and then Set-Up.

Installing Printer Drivers and Utilities, Macintosh

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LPR Connection

a You can connect via Ethernet in either of two ways:

 Plug one end of a crossover Ethernet cable into the Macintosh and

the other into the printer’s Ethernet port.

 Use Ethernet patch cables and an Ethernet hub. Plug one end of

each patch cable into the hub, then plug the other end of one into the Macintosh and the other end of the second into the printer’s Ethernet port.

b Locate the Desktop Printer Utility.

If you cannot locate it on your Macintosh hard disk, it can be found on your Macintosh’s system CD-ROM.

c Select Printer (LPR), and select OK.

d Type in the IP Address and use the same address for the Queue

name. Click OK.

e Choose Create.

f Name the printer with the IP Address or a descriptive name.

Macintosh OS X—PPDs and Utilities Installation

OS X Step 1. Software Installation—Automatic

a Insert the Software Utilities CD-ROM in your Macintosh’s CD-ROM

drive.

If necessary, double-click the CD-ROM icon on your Macintosh desktop.

b Double-click the install icon.

 The installer uses the path Hard Disk Name/Library/Printers/

PPDs/Contents/Resources/ for PPDs and the path: Hard Disk Name/Library/Fonts/ for fonts.

c Follow the instructions on the screen to install the PagePro 9100 PPD

and utilities.

d After the PPD and utilities installation is complete, choose Quit.

OS X Alternate Step 1. Software Installation—Manual

Manual installation instructions are included in the Crown Books.

Installing Printer Drivers and Utilities, Macintosh 8

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OS X Step 2. Creating a Printer Queue

a Connect the printer to the computer using a USB or Ethernet

connection.

For USB, plug one end of the USB cable into the PC and the other into the matching printer port.

For Ethernet, you can connect in either of two ways:

 Plug one end of a crossover Ethernet cable into the Macintosh and

the other into the printer’s Ethernet port.

 Use Ethernet patch cables and an Ethernet hub. Plug one end of

each patch cable into the hub, then plug the other end of one into the Macintosh and the other end of the second into the printer’s Ethernet port.

b Locate and double-click the Print Center utility to open it.

c In the Printer List window, choose Add Printer.

d In the resulting window, select from USB, AppleTalk, or LPR to match

your printer connection.

USB—The PagePro 9100 appears in the window.

AppleTalk (for Ethernet connection)—Select the zone and scroll through printer choices. The PagePro 9100 appears in the choice list.

LPR—Enter the IP Address. If the “Use Default Queue on Server” box is checked, click it to unselect it. Type in the IP Address again for the Queue name.

e Choose the Printer Model popup menu to select the PagePro 9100

PPD, and choose Other.

f Browse to Library/Printers/PPDs/Contents/Resources/en.lproj.

 The first two letters of the folder name are an abbreviation for

the language. If you prefer another language instead of English, you can pick a different .lproj folder.

g Select the PagePro 9100 PPD. Click Choose and then click Add.

The Printer List opens again.

h Double-click on the printer you just created to open the Print Queue

window.

Installing Printer Drivers and Utilities, Macintosh

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UNIX, NetWare, and NDPS

For UNIX, NetWare 5, NetWare 6, and NDPS installation, refer to the Crown Books on the Documentation CD-ROM.

Linux

For Linux PPD and PDQ installation, refer to the Crown Books on the Documentation CD-ROM. It includes basic information about PDQ, XPDQ,

CUPS, and XPP connections and instructions for installing them.

UNIX, NetWare, and NDPS10

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Replacing

Consumables

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Introduction

Item Page

“What is a consumable?” page 12

“What is a face?” page 12

“What is the life expectancy of consumables?” page 13

“How do I order consumables?” page 15

“Where can I get more information?” page 15

“What is the toner cartridge life expectancy?” page 16

“How should I handle a toner cartridge?” page 16

“How do I replace and recycle the toner cartridge?” page 17

“How do I replace the exhaust filter?” page 21

“How do I replace rollers?” page 22

“How do I replace the transfer roller?” page 27

Consumable Life Expectancies

What is a consumable?

A consumable is an item that needs to be replaced at regular intervals. For the PagePro 9100, consumables include:

Service replaceable

 Fuser

User replaceable

 Toner cartridge and exhaust filter  Pickup rollers  Transfer roller

Although the printer was designed for printing on a wide range of media types, it is not intended to print exclusively on a single media type except plain paper. Continuous printing on media other than plain paper (such as envelopes, labels, thick stock, or transparencies) may adversely affect print quality or reduce engine life.

What is a face?

A face is a single pass of media past the toner cartridge. A two-sided (duplex) page (also called a sheet) consists of two passes of the toner cartridge.

Introduction12

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 The number of sheets printed statistics shown on the startup page

may differ from the sheets printed and faces printed statistics in CrownView (a printer-based application for accessing printer configu rations, status, and consumables usage information) and on the consumables statistics page (Operator Control/Consumables/Print Statistics).

The numbers on the startup page refer to number of sheets/faces printed during the lifetime of the printer. The numbers in CrownView and on the consumables statistics page refer to the number of sheets/ faces printed to date during the current consumables tracking period (Administration/Consumables/Start Period menu).

For further information about CrownView, refer to the Crown Books in PDF on the Documentation CD-ROM.

What is the life expectancy of consumables?

Attention

Consumable life is expressed in simplex letter/A4 pages @ normal 5% coverage in continuous printing. A duplex page is equivalent to two simplex pages.

The stated life expectancy of each consumable is in page coverage (usually 5% coverage of letter/A4-size media), and continuous printing—for example, an average four-page run length (optimal consumable life), or intermittent printing—for example, one-page jobs.

The actual life expectancy will vary based on printing under specific operating conditions and other printing variables, such as ambient temperature, humidity, media type, page size, and content of material printed—for example, text or graphics.

Attention

Failure to follow instructions as outlined in this manual could void your warranty. Use of consumables not manufactured by KONICA MINOLTA or use of non-supported print media may cause damage to your printer and void your warranty. If printer failure or damage is found to be directly attributable to the use of non-KONICA MINOLTA consumables, KONICA MINOLTA will not repair the printer free of charge. In this case, standard time and material charges will be applied to service your printer for that particular failure or damage.

Consumable Life Expectancies

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Consumables Life Expectancies Chart

Item Average Life Expectancy

(in Simplex Pages)

Fuser 300,000 intermittent printing

(for example, one-page jobs)

500,000 continuous printing (average four-page jobs)

Toner Cartridge and Exhaust Filter

Media Pickup Roller— Multipurpose Tray

Paper Separation Roller—Media Tray(s)

Transfer Roller Approximately 150,000 See “How do I replace the

At 5% coverage,

Starter Cartridge = 6,000 Replacement Cartridge =

15,000 continuous printing or 12,000 intermittent printing (TONER EMPTY displays in the message window.)

Approximately 150,000 User replaces if media

Approximately 200,000 User replaces if media

Comment

The fuser must be replaced by a KONICA MINOLTA authorized service provider. Refer to the Service & Support Guide or printer.konicaminolta.com

Replace the toner cartridge and the exhaust filter at the same time.

If the optional duplexer is installed, the exhaust filter does not need replacement.

See “How do I replace and recycle the toner cartridge?” on page 17.

misfeeds in the multipurpose tray frequently, replaced, and after every 150,000 pages. See “Multipurpose Tray Pickup Roller” on page 24.

misfeeds in the media tray(s) frequently, when the fuser is replaced, and after every 200,000 pages. See “How do I replace the paper separation roller?” on page

22.

transfer roller?” on page 27.

when the fuser is

Consumable Life Expectancies14

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How do I order consumables?

Choosing the right consumables for your printer not only increases its reliability and performance, but also minimizes the risk of damage. For example, only KONICA MINOLTA toner cartridges are designed to meet the exact specifications of your printer, giving maximum performance, efficiency, and long life.

Toner cartridges and other consumables for your printer are available from your local vendor or visit

printer.konicaminolta.com.

Where can I get more information?

To access consumables usage information, use the Operator Control/ Consumables/Print Statistics menu on the control panel, or use the CrownView printer web page. For information about the consumables statistics page and replacement menus, refer to the Crown Books in PDF on the Documentation CD-ROM. For information about ordering consumables, refer to printer.konicaminolta.com.

printer.konicaminolta.com. For more assistance, go to

Replacing the Toner Cartridge

Characters and images are created in your laser printer through a process that applies toner to the photosensitive OPC (O Your printer uses one toner cartridge. Handle the toner cartridge carefully to avoid spilling toner inside the printer or on yourself.

When the toner cartridge is worn out, the message TONER EMPTY appears. The printer will not print until the toner cartridge is replaced. After the toner cartridge is replaced, the printer automatically resets the consumables count.

ptical Photo Conductor) inside your toner cartridge.

Attention

The OPC inside the toner cartridge is extremely sensitive to bright light, direct sunlight, and touch. Always leave the toner cartridge in its protective package until you’re ready to install it. Any exposure to light should be avoided and limited to less than two minutes, or permanent damage could result. If you suspect the OPC is damaged due to exposure to light, put the toner cartridge in a dark place to recover. Recovery may take up to two hours. Recovery time is dependent on the amount of exposure sustained, and recovery is not guaranteed.

Replacing the Toner Cartridge

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What is the toner cartridge life expectancy?

Toner cartridge life is directly related to the number of rotations of the OPC. Longest unit life is achieved with continuous printing, which requires a cleaning rotation after every fourth page of an average size job. Intermittent printing with small job sizes requires a cleaning rotation after each one-page simplex job, and therefore impacts OPC life.

A toner cartridge contains enough toner to print letter/A4-size pages at the percent coverage stated (other factors will also affect toner life):

Coverage Starter

Cartridge

5% 6,000 15,000 12,000

10% 3,000 7,500 6,000

15% 2,000 5,000 4,000

20% 1,500 3,750 3,000

When a toner cartridge runs low, TONER LOW displays in the message window and there is approximately 5% toner remaining. Printing continues even though the warning appears. However, the image gradually fades, so replace the toner cartridge as soon as possible.

Approximately 750 pages after the printer displays TONER LOW in the message window, the printer displays TONER EMPTY, and the printer stops.

Replacement Cartridge (Continuous Printing)

Replacement Cartridge (Intermittent Printing)

How should I handle the toner cartridge?

Keep the toner cartridge

 Away from open flames.  In its packaging until you’re ready to install it.  In a cool, dry location away from sunlight (due to heat).

The maximum storage temperature is 95° F (35° C) and the maximum storage humidity is 80% without condensation. If the toner cartridge is moved from a cold place to a warm, humid place, condensation may occur, degrading print quality. Allow the toner to adapt to the environment for about one hour before use.

 Level during storage.

Do not store cartridges on their ends or turn them upside down; the toner inside the cartridges may become caked or unequally distributed.

 Away from salty air and corrosive gases such as aerosols.

Replacing the Toner Cartridge16

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How do I replace and recycle the toner cartridge?

Base Printer

1 Open the top cover , .

Attention

Never touch the copper or brass electrodes

or electrical



parts that are located inside the top cover and underneath the toner cartridge, as a printer malfunction can result.

Be careful not to touch  around the image transfer roller (touching certain parts in this area may result in

reduced print quality) or reaches temperatures of about 392 °F (200 °C), touching any part in this area may result in burns).

 around the fusing unit (since the inside

Replacing the Toner Cartridge

Page 24

2 Recycle the used toner cartridge.

a Seal the empty toner cartridge in its

original box.

b Affix the prepaid UPS label on the top

of the box and return it via UPS.

3 Remove the new toner cartridge from its box.

 We strongly suggest that you save the packaging materials in case

you ever need to replace the toner cartridge, or move or ship the printer.

4 Peel off the packing tape.

Attention

Do not open the protective cover of the OPC (the green area)  or hold the toner cartridge by the protective cover.

The OPC is extremely sensitive to hand oils and scratches, both of which reduce print quality. This type of damage is not covered by your warranty.





Replacing the Toner Cartridge18

Page 25

5 Slowly shake the toner cartridge, tilting

it to the left and right 7 or 8 times to distribute the toner.

The toner is nontoxic. If you get toner on your hands, wash them in cool water and mild neutral detergent. If you get toner on your clothes, lightly dust them off as much as possible. If some toner remains on your clothes, use cool, not hot water, to rinse the toner off, provided your clothing is washable.

WARNING!

If you get toner in your eyes, wash it out immediately with cool water and consult a doctor. Material Safety Data Sheets (MSDS) can be found at printer.konicaminolta.com.

6 Align the tabs on the toner cartridge

(one on each side) with the notches in the printer, and then insert the cartridge as far as possible into its compartment.

7 Close the top cover.

Attention

Do not transport the printer with the toner cartridge installed. If toner spills within the printer, decreased print quality may result, or the printer may be damaged.

Replacing the Toner Cartridge

Page 26

Printer with 4-bin Mailbox Attached

1 Slide the 4-bin mailbox to the back of

the printer.

2 Open the top cover , .

3 Lower the stopper to support the top

cover.

4 Replace the toner.

Refer to “How do I replace and recycle the toner cartridge?” on page 17.

5 Return the stopper to its original

position .

6 Close the top cover .

Replacing the Toner Cartridge20

Page 27

7 After closing the top cover, slide the

4-bin mailbox forward to its original position.

Replacing the Exhaust Filter

If you haven’t installed the optional duplexer, the exhaust filter on the back of the printer is replaced when you replace a toner cartridge.

How do I replace the exhaust filter?

1 Remove the used exhaust filter.

 Dispose of it

according to your local regulations.

Attention

If you will be installing the optional duplexer, it contains a built-in exhaust filter that does not need replacement.

2 Remove the new filter from its box

and insert it into place.

Replacing the Exhaust Filter

Page 28

Replacing Rollers

The pickup rollers feed media from the media trays into the printer. When the pickup rollers deteriorate, media may not feed correctly, resulting in media jams. Replace the pickup roller in the multipurpose tray each time you have the fuser replaced, and more frequently if the media is not being picked properly.

The upper and optional media trays’ media pickup roller needs periodic cleaning but not replacement.

There are two different roller kits—one for the pickup rollers in the multipurpose tray, and one for the media trays’ paper separation roller.

How do I replace the paper separation roller?

Paper Separation Roller

1 Pull the media tray out of the printer

until it stops.

The illustration shows the upper media tray. Follow the same instructions for the optional media tray(s).

2 Remove the media tray.

Replacing Rollers22

Page 29

3 Loosen the two screws on the rear of the media tray. 4 Remove and dispose of the old paper separation roller.

 Dispose of it according to local regulations.

5 Remove the new paper separation roller assembly from its packaging. 6 Install the new paper separation roller.

7 Tighten the two screws. 8 Reinsert the media tray into the

printer.

9 If you have optional media tray(s)

installed, repeat steps 3–8 for each one.

Replacing Rollers

Page 30

How do I replace the multipurpose tray pickup roller?

Multipurpose Tray Pickup Roller

1 Turn off the printer.

2 Open the top cover.

Attention

Never touch the copper or brass electrodes  or electrical parts that are located inside the top cover and underneath the toner cartridge, as a printer malfunction can result.

Be careful not to touch  around the image transfer roller (touching certain

parts in this area may result in reduced print quality) or fusing unit (since the inside reaches temperatures of about 392 °F (200 °C), touching any part in this area may result in burns).



 around the

Replacing Rollers24

Page 31

3 Remove the toner cartridge and store

it in a light-free protective bag.

4 Open the media feed roller cover.

5 Unscrew the screw in the center of

the multipurpose tray pickup roller and dispose of the pickup roller.

 Dispose of it according to your

local regulations.

6 Remove the new pickup roller from

its packaging.

Attention

Do not touch the two black parts of the roller.

Replacing Rollers

CR_M12K.EPS

Page 32

7 Align the peg on the bottom of the

pickup roller in its hole, and replace the pickup roller.

8 Tighten the screw.

9 Close the media feed roller cover.

10 Align the tabs on the toner cartridge

(one on each side) with the notches in the printer, and then insert the cartridge as far as possible into its compartment.

Peg hole

11 Close the top cover.

12 Turn on the printer.

Replacing Rollers26

Page 33

Replacing the Transfer Roller

The transfer roller interfaces with the roller in the toner cartridge.

How do I replace the transfer roller?

1 Turn off the printer.

2 Slide the top cover release lever to

the right , and open the top cover .

3 Remove the toner cartridge and store

it in a light-free protective bag.

Replacing the Transfer Roller

Page 34

4 Place your fingers underneath the

green tabs and rotate the roller upward away from you .

The metal surface will move upward.

5 Remove the used transfer roller .

 Dispose of it according to your

local regulations.

6 Remove the new transfer roller from its

packaging.

Attention

Do not touch the transfer roller’s black surface.







7 Lower the new transfer roller straight

in , making sure the shaft is well seated.

8 Rotate the green tabs downward 

so that the metal surface faces you.

9 Align the tabs on the toner cartridge

(one on each side) with the notches in the printer, and then insert the cartridge as far as possible into its compartment.







Replacing the Transfer Roller28

Page 35

10 Close the top cover.

11 Turn on the printer.

Replacing the Transfer Roller

Page 36

Page 37

Using Media

Page 38

Introduction

This chapter provides information on handling, selecting, and storing media.

Getting Started

“How do I take care of media?” page 32

“What should I watch out for when handling media?” page 35

“What type and amount of media can I load?” page 37

“What sizes/weights of media can I use?” page 37

“What Is the guaranteed imageable (printable) area?” page 39

Job Modes and Media Types

“Why have two different job modes?” page 41

“How do I select the job mode?” page 41

Media Types

“How do I select the media type?” page 41

Other Information

“How do I prepare the media?” page 42

“How do I manually duplex?” page 52

“How do I autoduplex?” page 52

“Where can I get more information?” page 53

Attention

Using unsupported media such as inkjet paper or coated color transparencies will result in damaging the printer and in voiding your warranty.

Media Storage and Handling

How do I take care of media?

Keep media on a flat, level surface in its original wrapper until it is time to load it.

If media has been removed from its wrapper, place it in its original packaging and store in a cool, dark place.

Introduction32

Page 39

When storing media, avoid

 Moisture, excess humidity

Keep media between 30% to 65% relative humidity. Toner does not adhere well to moist or wet paper

On the other hand, media that has been stored for a long time without staying in its packaging may dry up too much and also cause jamming.

 Direct sunlight  Excess heat (up to 86° F/30° C)  Dust  Leaning against other objects or placed in an upright position

Before purchasing a large quantity or special media, do a trial printing with the same media and check print quality.

What should I watch out for when handling media?

Attention

Do not use the media types listed below. These could cause poor print quality, media jams, or damage to the printer.

Do not use media that is

 Coated with a processed surface (such as carbon paper, digitally gloss-

coated media, colored paper that has been treated)

 Carbon backed  Iron-on transfer media (heat-sensitive paper, heat-pressure paper,

heat-press transfer paper)

 Cold water transfer paper  Pressure sensitive  Special media designed specifically for inkjet printers (superfine paper,

glossy paper, glossy film, postcards, etc.)

 Media that has already been printed on

– An inkjet printer – A monochrome or color laser printer or copier – A heat-transfer printer – Another printer or fax machine

 Wet (or damp)  Layered  Adhesive  Folded, creased, curled, embossed, warped, or wrinkled

Media Storage and Handling

Page 40

 Perforated, three-hole punched, or torn  Too slick, too coarse, too textured  Different in texture (roughness) on the front and back  Too thin or too thick  Stuck together with static electricity  Composed of foil or gilt; too luminous  Heat sensitive or cannot withstand the fusing temperature (392° F/200° C)  Irregularly shaped (not rectangular or not cut at right angles)  Attached with glue, tape, paper clips, staples, ribbons, hooks, or buttons  Acidic  Any other media that is not approved

Use media that is

 Suitable for plain-paper laser printers, such as standard paper

What should I watch out for when loading custom media?

When printing on media that is longer than 14 inches (355.6 mm), use the multipurpose tray extender and support the media with your hands underneath while it feeds through the multipurpose tray.

Select plain paper mode in Administration/Media/Plain Paper menu. Set the printer for custom-sized media in the Operator Control/Multipurpose Sz/ Custom menu.

Do not use custom media that does not fit the approved dimensions

 Width: 3.4 inches (86 mm) up to 11.7 inches (297 mm)  Length: 5.5 inches (139.7 mm) up to 17.0 inches (432 mm)

What should I watch out for when loading envelopes?

Do not use envelopes that have

 Sticky flaps  Tape seals, metal clasps, paper clips, fasteners, or peel-off strips for

sealing

 Transparent windows  Too rough of a surface  Material that will melt, vaporize, offset discolor, or emit dangerous fumes  Been presealed

Use envelopes that are

 Common office envelopes with diagonal joints, sharp folds and edges,

and ordinary gummed flaps

Media Storage and Handling34

Page 41

 Approved for laser printing  Dry  Printed on the front address side only

What should I watch out for when loading labels?

A label consists of a face sheet (the printing surface), adhesive, and a carrier sheet:

 The face sheet must follow the plain paper specification.  The face sheet surface must cover the entire carrier sheet, and no

adhesive should come through on the surface.

You can print continuously with label paper. However, this could affect the media feed, depending on the media quality and printing environment. If problems occur, stop the continuous print and print one sheet at a time.

Format label data within your application. Try printing your data on a plain sheet of paper first to check placement. Check your application documenta tion for other information on printing labels.

Do not use label sheets that

 Have labels that easily peel off  Have the backing sheets that have peeled away or have exposed

adhesive

Labels may stick to the fuser, causing them to peel off and media jams to occur.

 Are precut

Do not use

OK to use

Shiny backed paper

Use label sheets that are

Paper cut into labels

Full page labels (uncut)

 Recommended for laser printers

What should I watch out for when loading postcards?

Do not use postcards that are

 Coated  Warped or bent

Media Storage and Handling

Page 42

 Designed for inkjet printers  Multicolored  Preprinted or multicolored (may result in printer jamming)

Use postcards that are

 Japanese Post Office standard postcards (3.9 x 5.8:” [100 x 148 mm]) rec-

ommended for laser printers

What should I watch out for when loading thick stock?

Test all thick stock to ensure acceptable performance and to ensure that the image does not shift.

Do not use thick stock that is

 Mixed with any other media in the media trays (this causes media jams)

What should I watch out for when loading transparencies?

Attention

Using unsupported transparency media such as coated color transparencies will result in damaging the printer and in voiding your warranty.

Remove transparency media as soon as possible from the output tray to avoid static buildup.

If you touch the face of transparencies with your bare hands, print quality may be affected. Do not handle transparency media too much.

Do not fan large quantities of transparency media before loading it.

You can print continuously with transparencies. However, this could affect the media feed, depending on the media quality, static buildup, and printing environment. For the multipurpose tray, if you have problems loading a large number of transparencies at a time, try loading only 1–10 sheets.

Attention

Use only KONICA MINOLTA-approved transparencies. For a list of currently approved media, go to approved transparencies, go to printer.konicaminolta.com.

Do not use transparencies that

printer.konicaminolta.com. To order

 Are coated, such as transparencies designed for color printers or copiers  Have static electricity that will cause them to stick together

Use transparencies that are

 Monochrome, uncoated transparencies (also known as OHP film)

Media Storage and Handling36

Page 43

What type and amount of media can I load?

 Use only media approved for laser products. For a list of currently

approved media, go to printer.konicaminolta.com. To order approved transparencies, go to printer.konicaminolta.com.

Based on 16–20 lb bond

Media Type

Plain Paper

Special Media

Notes * Capacity for other weights and thicknesses varies accordingly

Media Source/Maximum Amount

(75 g/m²)*

16–24 lbs (60–90 g/m2)

Custom Media Not

Envelopes 100 FU

Label Stock (letter or A4 only) 50 FU

Postcards (Japanese Size) 100 FU

Thick Stock 24–90 lbs (91–163 g/m2)

Transparencies (letter or A4 only)

** All media is inserted face up into the trays. *** You can rename these trays for your convenience. See the Crown Books

(in PDF on the Documentation CD-ROM) for more information.

Often, an arrow on the media package label indicates the printing-side of the media. If you can’t remember which side of the media to print on, remove the media from the tray, rotate the stack 180°, turn the stack over, and then place it back in the tray.

Input Capacity**

Upper Media Tray** *

500 FU (A5 media: 350 FU)

supported

Multipurpose (MPT) Tray

200 FU 500 FU

50 FU Not

50 FU

100 FU

Optional Media Trays*** (Optional1, 2, or 3)

supported

Attention

Do not allow media to go above the fill limit mark inside the tray or the media may not be fed correctly.

What sizes/weights of media can I use?

Media Media Size Weights Feed

Inches Millimeters

8 Kai 10.2x14.6 260.0x370.0 16–24** SEF M To p No

16 Kai 7.3x10.2 185.0x260.0 LEF M Top No

32 Kai 5.1x7.3 130.0x185.0 LEF M To p No

A3 11.7x16.5 297.0x420.0 SEF UO/M Top/Mbox Yes

Direction

Input Source *

Output Source

Media Storage and Handling

Autoduplex

Page 44

Media Media Size Weights Feed

Inches Millimeters

Direction

Input Source *

Output Source

Autoduplex

A4 Label 8.2x11.7 210.0x297.0 N/A LEF M To p No

A4 Plain Paper 8.2x11.7 210.0x297.0 16–24 LEF UO/M Top/Mbox Yes

A4 Transparency 8.2x11.7 210.0x297.0 N/A LEF M To p No

A5 5.9x8.3 148.0x210.0 16–24 LEF M To p Ye s

B4 10.1x14.3 257.0x364.0 SEF UO/M Top/Mbox Yes

B5 (ISO) 6.6x9.8 176.0x250.0 LEF M To p Ye s

B5 (JIS) 7.2x10.1 182.0x257.0 LEF UO/M Top/Mbox Ye s

C5 6.4x9.0 162.0x229.0 SEF M To p No

C6 4.5x6.4 114.0x162.0 SEF M To p No

Commercial #10 Envelope

Custom Sizes,

4.1x6.4 105.0x241.3 N/A SEF M To p No

3.4x5.5 86.0x140.0 16–24 Varie s M To p No

Minimum

Custom Sizes,

11. 7x1 7.0 297.0x 432.0

Maximum

International DL

4.3x8.7 110.0x220.0 N/A SEF M To p No

Envelope

Executive 7.3x10.5 184.0x267.0 16–24 LEF M Top/Mbox Yes

Folio (Govt. Legal) 8.5x13.0 216.0x330.0 SEF M Top/Mbox Ye s

Government Letter 8.0x10.5 203.2x267.0 LEF UO/M Top/Mbox Yes

Japanese Postcard 3.9x5.8 100.0x148.0 N/A SEF M To p No

Ledger 11.0 x1 7.0 279.4x432.0 16–24 SEF UO/M Top/Mbox Ye s

Legal 8.5x14.0 215.9x355.6 SEF UO/M Top/Mbox Ye s

Letter Label 8.5x11.0 215.9x279.4 N/A LEF M To p No

Letter Plain Paper 8.5x11.0 215.9x279.4 16–24 LEF UO/M Top/Mbox Yes

Letter Transparency

8.5x11.0 215.9x279.4 N/A LEF M To p No

Monarch 3.9x7.5 98.0 x 191.0 16–24 SEF M To p No

Statement 5.5x8.5 140.0x216.0 LEF M To p Ye s

Thick stock 25–90 Var ies M To p No

Notes: LEF = Long-edge feed; SEF = Short-edge feed

*UO = Upper or optional media tray(s); M = Multipurpose tray; Mbox = 4-bin Mailbox

**16–24 = 16–24* lb bond (60–90g/m²); 25–90 = 25–90 lbs (91–163 g/m²); N/A = Not applicable; use only approved media

Autoduplex up to 24 lb bond (90 g/m²); do not autoduplex thick stock 25–90 lb (91–163 g/m2).

Media Storage and Handling38

Page 45

What Is the guaranteed imageable (printable) area?

Each media size has a specific imageable area, the maximum area on which the printer can print clearly and without distortion.

This area is subject to both hardware limits (the physical media size and the margins required by the printer) and software constraints (the amount of memory available for the full-page frame buffer). The guaranteed imageable (printable) area for all media sizes is the page size minus 0.157" (4 mm) from all edges of the media.

Edge-to-Edge Printing

Edge-to-edge printing removes the standard 0.157" (4 mm) margin from all media sizes. Edge-to-edge printing requires driver support, but not all drivers support edge-to-edge printing.

1 Enable edge-to-edge printing through the

printer’s control panel (Administration/Engine/ Edge-to-Edge menu).

2 From the PagePro 9100 Windows printer driver,

select PostScript custom page size and set it to match the actual media size. From the PagePro 9100 Macintosh printer driver, select custom page size and set it to match the actual media size.

3 Set your margins to 0 from the appropriate application. Certain

applications will not support edge-to-edge printing.

Printing outside the 0.157" (4 mm) margin is nonguaranteed. The nonguaranteed area is the area on which you can print, but image quality in these areas might be compromised.

0.157"

(4 mm)

 For further information, refer to the readmes on the Documentation

CD-ROM.

Envelopes

Envelopes have a nonguaranteed flap area that varies with envelope type.

 Envelope print orientation is determined by your application.

Nonimageable area 0.157" (4 mm)

Nonguaranteed area

Guaranteed

area

Media Storage and Handling

Page 46

Page Margins

Margins are set through your application. Some applications allow you to set custom page sizes and margins while others have only standard page sizes and margins from which to choose. If you choose a standard format, you may lose part of your image (due to imageable area constraints). If you can custom-size your page in your application, use those sizes given for the imageable area for optimum results.

Image Alignment

If for any reason, you need to change the image alignment, you can do so in several different ways:

 Adjust the margins or page size through your application (recommended

method).

 Use the printer’s control panel (Administration/Engine/Image Alignment or

the Administration/Engine/Edge-to-Edge menu).

 Use the PostScript translate and scale operators to reduce image size

and change its placement on the page (requires PostScript programming knowledge).

Output Tray

The single face-down output tray has a capacity of 500 sheets of 20 lb (75 g/m2) bond paper. If the media stacks too high, your printer may experience media jams, excessive media curl, or static buildup. Remove transparency media as soon as it’s printed.

Media

Attention

Use only KONICA MINOLTA-approved media. For a list of currently approved media, go to transparencies, go to printer.konicaminolta.com.

 Try printing your data on a plain sheet of paper first to check placement.  Media is fed either on the short or long edge, depending on the size of the

See “What sizes/weights of media can I use?” on page 37.

media.

 Test any stock (and the number of sheets of thick stock a media tray can

hold) thicker than 24 lb bond (90 g/m²) to ensure that its performance is acceptable.

printer.konicaminolta.com. To order approved

Media40

Page 47

 Select Single User Mode or Network Mode (job modes) to specify how

media type requests are handled. For more information, refer to the Crown Books in PDF format on the Documentation CD-ROM.

– In Single User Mode, you can select the media type and size from the

drivers. The driver will overwrite any settings on the printer.

– In Network Mode, if special media is not selected in both the driver

and from the printer’s control panel, the printer uses plain paper settings.

 Select the media type.

Why have two different job modes?

Network mode is designed for printing on the network, so that print jobs are

not held up by requested media changes. If the requested media type from the driver matches the media type set for the inputbin, the job will print on the requested media type. If the printer does not sense a requested media type (such as transparency) in the inputbin selected in the driver, it will continue and print the job on plain paper.

Single user mode is designed to allow a printer to stop and request a specific media type (such as transparency or thick stock) when requested by the driver, regardless of the current media type in the inputbin. This allows more flexibility in the individual print job, but it can bottleneck the printing process if the printer is waiting for a media change and you do not physically go to the printer and make the change. Since your printer uses a First-In First-Out order in job processing, all print jobs will be paused, waiting for the media change.

Which job mode is best?

The specific mode that is best depends upon your particular network environment. If getting your jobs printed in a timely manner is most important, use network mode. If getting your jobs printed on the requested media is most important, use single user mode.

How do I select the job mode?

In network mode, you must select a specific media type from the printer driver and Network Mode from the printer’s control panel (Operator Control/Media Mode/Network Mode). In single user mode, you only have to specify the type of media that you are printing on in the driver.

How do I select the media type?

For example, in the printer driver (Paper tab, Media Type option), select Plain Paper.

Media

Page 48

Loading Media

For a list of currently approved media, go to printer.konicaminolta.com. To order approved transparencies, go to printer.konicaminolta.com

How do I prepare the media?

 Don’t unwrap paper above the printer, as this might cause paper

particles to fall into the printer.

1 Take off the top and bottom sheets of a ream of paper. 2 Fan a stack of approximately 500

sheets of paper to prevent static buildup.

Don’t fan large quantities of transparency media.

A fill limit mark is provided on the inside right side of the tray. The upper and optional media tray(s) hold approximately 500 sheets of 20 lb bond (75 g/m²) paper.

How do I refill a media tray?

1 Pull out the media tray until

it stops.

 The illustration only shows

the upper media tray. The following instructions are also valid for the optional media trays.

Loading Media42

Page 49

2 While pressing in the release

buttons (one on each side) , remove the tray .

3 Remove the media tray cover.

4 Lift up the gray lever on the right

end of the paper retainer , and then slide the paper retainer to the right .

5 Lift up on the left end of the paper

retainer  to remove it  .

Loading Media

Page 50

6 Insert the right end of the paper

retainer  into the slot for the size of paper to be loaded 

The paper size is detected depending on the position of the paper retainer. Correctly position the paper retainer according to the size of paper to be loaded.

7 Slide the paper retainer to the

left , and then press down on the gray lever  to secure the paper retainer.

Attention

Make sure the paper retainer is seated properly.

8 Align the four edges of the paper,

and then load the paper printing side up.

Do not load media on this side.

Long-edge Feed Examples

A4, B5, Government Letter, and Letter

A maximum of 500 sheets (20 lb bond [75 g/m2] plain paper) can be loaded. If media is loaded past the triangular mark, it may not be fed correctly.

Short-edge Feed Examples

A3, B4, and Ledger

Loading Media44

Page 51

9 Press in the button on the paper

guide , and then slide the guide against the edge of the paper .

Attention

The media should fit easily between the guides. Improperly adjusted guides may cause poor print quality, media jams, or printer damage.

10 Install the media tray cover.

11 Install the media tray, inserting it as

far as possible into the printer.

Loading Media

Page 52

12 When printing on media B4 or

larger, fold open the output tray extension.

13 Affix the media size labels

(supplied with the printer) to the media tray(s) in order to indicate the size of the loaded paper.

How do I refill a multipurpose media tray?

For information about approved media, refer to page 37.

The multipurpose tray is used for all media types, especially envelopes, labels, Japanese-sized postcards, and thick stock.

1 Open the multipurpose tray.

Loading Media46

Page 53

2 While pressing in the button  on

the media guide at the right, slide the media guide  the appropriate size.

to adjust it to

3 Fan a stack of media.

A fill limit mark is provided on the inside of the tray. A maximum of 200 sheets (75 g/m loaded. If media is loaded past the triangular mark, it may not be fed correctly.

plain paper) can be

4 Align the four edges of the media,

and then lightly slide the media as much as possible into the feed slot (printing-side up).

Often, an arrow on the package label indicates the printing-side of the media.

Attention

Make sure the media fits easily between the guides. Improperly adjusted guides may cause poor print quality, media jams, or printer damage.

Loading Media

Page 54

Using Media Other Than Plain Paper

Attention

For a list of currently approved media, go to printer.konicaminolta.com. To order approved transparencies, go to printer.konicaminolta.com.

Attention

Although your printer was designed for occasional printing on a wide range of media types, it is not intended to print exclusively on a single media type except plain paper. Continuous printing on media other than plain paper (such as envelopes, labels, thick stock, or transparencies) may adversely affect print quality or reduce engine life.

Set the single user job mode versus network job mode shown on page 41 before you load media.

How do I load and print envelopes?

 Envelope printing is supported only from the multipurpose tray.

1 In the printer driver (Paper tab, Media Type option), select Envelope. 2 If you are in Network Mode, on the control panel, select Operator Control/

MPT Media, and select Thick Stock.

3 Select the size of envelope, either

a Press the MP Size Select key and scroll to the required

envelope size and select it, or

b On the control panel, press the Menu key and select Operator

Control/Multipurpose Sz, and scroll to the required envelope size, and select it.

4 Place the envelopes on a flat surface, and flatten them by pressing down

the corners.

5 Flex the envelope stack (including the edges) to remove any stiffness. 6 Correct any bent corners, and tap the envelopes on a flat surface to align

them.

Loading Media48

Page 55

7 Open the multipurpose tray and adjust the media guides to the width of

the envelopes.

Attention

Improperly adjusted guides may cause poor print quality, media jams, or printer damage.

8 Fold the flaps.

Make sure the adhesive is dry.

9 Place the envelope stack

into the multipurpose tray with the printing-side up.

Print envelopes on the front address side only. Some parts of the envelope consist of three layers of paper—the front, back, and flap. Anything printed in these layered regions may be lost or faded.

 Check your application documentation to determine if the flap

should be placed on the left or on the right. You can also print a single envelope to check the orientation before printing multiple copies.

10 Recheck the media guides to make sure they are adjusted to the width of

the envelopes.

11 Print the envelopes.

12 Open the flap of each envelope immediately (before it cools) after the

envelope is delivered to the output tray.

 Because the envelopes pass through heated rollers, the gummed

area on the flaps may seal. Using envelopes with emulsion-based glue avoids this problem.

Loading Media

Page 56

How do I load and print labels?

 Label printing is supported only from the multipurpose tray in letter or

A4 media sizes.

1 In the printer driver (Paper tab, Media Type option), select Label Stock. 2 If you are in Network Mode, on the control panel, select Operator Control/

MPT Media, and select Thick Stock.

3 Select the size of label.

a Press the MP Size Select key and scroll to the required label

size and select it, or

b On the control panel, press the Menu key and select Operator

Control/Multipurpose Sz. Scroll to the required label size and select it.

4 Load the label media face up in the multipurpose tray. 5 Adjust the media guides to the width of the label media. 6 Print the labels.

How do I load and print postcards?

 Postcard printing is only supported from the multipurpose tray.

1 In the printer driver (Paper tab, Media Type option), select Postcard. 2 If you are in Network Mode, on the control panel, select Operator Control/

MPT Media, and select Thick Stock.

3 Select postcard.

a Press the MP Size Select key and scroll to Postcard and select

it, or

b On the control panel, press the Menu key and select Operator

Control/Multipurpose Sz. Scroll to Postcard and select it.

4 Place the postcards on a flat surface, and flatten them by pressing down

the corners.

5 Remove any media in the media tray. 6 Load the postcard media printing-side up in the multipurpose tray. 7 Adjust the media guides to the width of the postcards. 8 Print the postcards.

Loading Media50

Page 57

How do I load and print thick stock?

Attention

Do not mix thick stock with any other media in the same tray, as this will cause printer jamming.

1 In the printer driver (Paper tab, Media Type option), select Thick. 2 If you are in Network Mode, on the control panel, select Operator Control/

MPT Media, and select Thick Stock.

3 Load the new media. 4 Adjust the media guides. 5 Print the thick stock.

How do I load and print transparencies?

Attention

Use only transparencies approved for this printer. For a list of currently approved media, go to printer.konicaminolta.com. To order approved transparencies, go to printer.konicaminolta.com.

1 In the printer driver (Paper tab, Media Type option), select Transparency

and select either Letter or A4.

2 If you are in Network Mode, on the control panel, select Operator Control/

MPT Media, and select Transparency.

3 Press the MP Size Select key and scroll to the required transpar-

ency size and select it.

4 Fan a few transparencies.

 Fanning a large number will

build up static electricity.

5 Put media face-up in the multi-

purpose tray and adjust the media guides to the width of the transparencies.

Attention

Improperly adjusted guides may cause poor print quality, media jams, or printer damage.

6 Print the transparencies. 7 Immediately remove the printed transparencies from the output tray.

Loading Media

Page 58

Duplexing

Select paper with high opacity for duplex (2-sided) printing. Opacity refers to how effectively paper blocks out what is written on the opposite side of the page. If the paper has low opacity (high translucency), then the printed data from one side of the page will show through to the other side. Check your application for margin information. For best results, print a small quantity to make sure the opacity is acceptable.

How do I manually duplex?

 Media jams may occur if the printed sheet(s) reinserted are not

entirely flat.

1 In the printer driver (Paper tab), select Simplex, then double-click OK. 2 In the Print Document screen, select All. 3 Select and print the Odd-Numbered Pages. 4 Remove the media, flip it over, and select and print the Even-Numbered

Pages.

How do I autoduplex?

 Only plain paper 16–24 lb bond (60–90 g/m²) can be autoduplexed.

Autoduplexing envelopes, labels, postcards, thick stock over 24 lb (90 g/m²), or transparencies is not supported.

You should verify that the duplexer is physically installed on the printer to have the job duplex successfully. Otherwise, the print job will print as simplex even if you selected duplex.

Your printer is configured with 64 MB of RAM. Duplex (2-sided) printing can be done automatically with a duplexer and enough memory installed. For example, a 1200 dpi duplex ledger-size page would require 96 MB of SDRAM. Additional memory can be added up to 512 MB. Very high coverage (for example high content and graphics) pages may revert to 600 dpi when duplex printing if enough memory is not installed.

Print Type

Media Size

A3 64 MB 96 MB 64 MB 96 MB A4 64 MB Ledger 96 MB Legal 64 MB Letter 64 MB

Simplex Duplex 600 dpi 1200 dpi 600 dpi 1200 dpi

Duplexing52

Page 59

1 Check your application to determine how to set your margins for duplex

printing.

2 To print duplex (both sides of the sheet), load the media with the top of the

media toward the back of the tray, printing-side up.

In autoduplexing, the back side is printed first and the front side is printed last.

3 Set the driver—for example: in the Layout tab, Duplex Options, select

Long Edge (flipped horizontally as in a loose-leaf notebook), or Short Edge (flipped vertically as on a clipboard) as the Duplex option.

4 Click OK.

Where can I get more information?

See your application documentation for specific information on formatting data and printing.

See the Service & Support Guide for a complete list of support telephone numbers.

Duplexing

Page 60

Page 61

Maintaining the

Printer

Page 62

Introduction

“How do I handle the printer?” page 56

“When does the printer need cleaning? page 57

“What cleaning materials should I use?” page 57

“How do I clean the media tray pickup rollers?” page 58

“How do I clean the multipurpose tray pickup rollers?” page 59

How do I handle the printer?

 Do not open any cover of the printer during printing.  Handle the printer with care to preserve its life. Abuse may cause

damage.

 Read all caution and warning labels carefully, making sure to follow any

instructions contained in them. These labels are located on the inside of the printer.

 Do not tilt the printer more than ±1% in any direction.

 For best output quality and longest consumables life, keep the

printer on a hard, flat, level surface. A surface can be tested for levelness with a standard round pencil. If the pencil rolls, the sur face is not level.

 Do not oil, lubricate, or disassemble the printer.  Do not touch the transfer roller cartridge, electrical contacts, gears, or

laser beam devices. Doing so may damage the printer and cause the print quality to deteriorate.

 Do not place anything on the top of the printer.  Always close the printer covers gently.  Do not leave the printer’s cover open for any length of time, especially in

well-lit places; light may damage the toner cartridge.

 Be careful when cleaning the inside or removing paper jams, as the fuser

and other internal parts may become very hot.

Attention

The fuser unit is hot. The fuser temperature drops gradually (one hour wait time).

 Do not cover the printer immediately after using it.

Introduction56

Page 63

Cleaning

When does the printer need cleaning?

Clean this item thoroughly... After...

Exterior Once a month or as needed, whichever

Interior (media feed rollers) Media stops being fed from the media

Note: We recommend that you do not clean elsewhere inside the printer. If necessary, refer to the Service & Support Guide or KONICA MINOLTA-authorized service provider near you.

What cleaning materials should I use?

Exterior—Use Exterior—Avoid

A soft dry cloth to clean the control panel. Sharp or rough implements (such as wire

A soft, wrung-out damp cloth to clean the outside of the printer.

Mild neutral detergent to clean the outside of the printer, if necessary.

Interior Media Feed Rollers—Use Interior—Avoid

A soft dry clean cloth. Sharp or rough implements (such as wire

comes first.

tray(s).

printer.konicaminolta.com for a

or plastic cleaning pads or brushes); liquids.

Aerosol or pump-sprayed cleaners; too much dampness in the cloth.

Abrasive or corrosive solutions that contain solvents (such as alcohol, benzine, or thinners).

or plastic cleaning pads or brushes); any liquids.

Cleaning the Printer Exterior

Data

Message

Ready

Status

MPSize

Online

Cancel

page

Select

Attention

Never spray cleaning solution directly on the printer’s surface; the spray could penetrate through the air vents of the printer and damage the internal circuits.

Cleaning

Page 64

Cleaning the Printer Interior

Make sure any parts removed during cleaning are replaced before you plug in the printer.

WARNING!

Turn off the printer, unplug the power cord, and disconnect all interface cables before cleaning.

Do not spill water or detergent into the printer; otherwise the printer will be damaged and an electric shock may occur.

Read all caution and warning labels carefully, making sure to follow any instructions contained in them. These labels are located on the printer’s interior.

Media Tray Pickup Rollers

The printer’s pickup rollers contain a sensor to detect the density of media passing by.

How do I clean the media tray pickup rollers?

When the sensor gets dirty or dusty, print quality is degraded.

1 Pull the media tray out of the printer until

it stops.

The illustration shows the upper media tray. Follow the same instructions for the optional media tray(s).

2 Remove the media tray.

Cleaning58

Page 65

3 Wipe the pickup roller with a soft dry

cloth.

4 Reinsert the media tray into the printer.

How do I clean the multipurpose tray pickup rollers?

1 Turn off the printer.

2 Open the top cover.

Cleaning

Page 66

Attention

Never touch the copper or brass electrodes  electrical parts that are located inside the top cover and under- neath the toner cartridge, as a printer malfunction can result.

Be careful not to touch  around the image transfer roller (touching

certain parts in this area may result in reduced print quality) or unit (since the inside reaches temperatures of about 392 °F (200 °C), touching any part in this area may result in burns).







 around the fusing

3 Remove the toner cartridge and

store it in a light-protected bag.

4 Open the media feed roller cover.

Cover

Cleaning60

Page 67

5 Wipe the two media feed rollers

with a soft, dry cloth.

6 Close the media feed roller cover.

7 Align the tabs on the cartridge (one

on each side) with the notches in the printer, and then insert the cartridge as far as possible into its compartment.

Media feed rollers

8 Close the top cover.

9 Turn on the printer.

Cleaning

Page 68

Page 69

Troubleshooting

Page 70

Introduction

“Printing a Status Page” page 64

“PDF File Printing” page 64

“Preventing Media Jams” page 66

“Automatic Jam Recovery” page 67

“Understanding the Media Path” page 67

“Understanding Media Jam Status Messages” page 69

“Clearing Media Input Jams” page 69

“Solving Problems” page 81

“Status, Error, and Service Messages” page 93

“Additional Assistance” page 101

Printing a Status Page

There are two kinds of status pages:

 Standard: A one-page overview of the most common printer settings

used to confirm that your printer is printing.

 Advanced: Information about printer parameter settings, fonts, and

emulations available. The document may have many pages, depending on the fonts installed. Print an advanced status page in case you need to restore any current memory settings, for example, after a DIMM installation.

Select the type of status page through the Administration/Special Pages/ Status Page Type menu on the control panel.

After you have chosen the type you want, press the Status ? Page button on the control panel to verify the printer is printing correctly. You can also print a status page through the Administration/Special Pages/Print Status menu.

PDF File Printing

Your printer has the ability to print PDF files directly just as it does for PostScript and PCL files. This can be a time-saving feature. Direct printing removes the need to open the file in an application, such as Acrobat Reader, then print the file via a PostScript or PCL driver. You printer supports PDF version 1.3 and below. The PDF file can be sent to the printer using any method (lpr, ftp, etc.) that is normally used to print PostScript or PCL files.

Introduction64

Page 71

Adjusting Memory Clients for PDF Printing

The unique structure of PDF files requires that you make some adjustments to your printer’s default memory clients. All PDF files contain information at the end of the files that is needed to correctly format them in the printer. Because of this, the entire file must be spooled into the printer before it can be interpreted. In order to spool the entire job into the printer, the Host Input (Spool) memory client may need to be adjusted. To determine the required size for the Host Input memory client, you first need to estimate the maximum file size, add 10% to this number and this becomes your required Host Input memory size. In the event that you experience problems, you may want to increase the Host Input memory size further. The maximum size of PDF files which may be printed is determined by the amount of installed memory. Direct printing of complex or large PDF files may require additional memory (RAM) and/or a hard disk.

Attention

We recommend an internal hard disk for optimum performance when printing large PDF files. Refer to the Crown Books (in PDF on the Software Utilities CD-ROM) on how to adjust the memory clients.

Printing Preformatted Files Using CrownView

Your printer also provides a utility via the CrownView web page for printing PDF files directly from the host using the browser. Users will be presented with a Browse button that, when selected, will enable a file chooser on the host. Users then select the file that they want to send to the printer, and the file is transferred and printed.

Troubleshooting PDF Direct Printing from CrownView

If you are having problems printing large PDF files using direct printing or CrownView from a PC or UNIX, increase the PS Wait Timeout.

Printing large PDF files from your web browser with CrownView may fail without any indication of an error. The job will appear to start normally, but then flush without printing. The CrownView screen will indicate that the file has printed.

To correct the problem, increase the amount of time allowed before the PS Wait Timeout expires. The factory default setting for this timeout is 30 seconds. Doubling the value to 60 seconds in the Administration/Communications. Timeouts/PS Wait Timeout menu should correct most problems, or the value can be set to 0 seconds, which effectively makes the timeout period infinite.

PDF File Printing

Page 72

Preventing Media Jams

Make sure that... Avoid...

Media matches the printer specifications.

Media is flat, especially on the leading edge.

The printer is on a flat, hard, stable, level surface.

You have the correct media type selected if you’re printing on envelopes, labels, thick stock, or transparencies.

You store media in a dry location away from moisture and humidity.

You always adjust the media width regulation guides in the media tray after inserting the media.

You load the media printing-side up.*

* Many manufacturers place an arrow on the end of the wrapper to indicate

the printing side—if you can’t determine which side of the media to print on, remove the media from the tray, rotate the stack a half-turn, turn the stack over, and then place it back in the tray.

Media that is folded, wrinkled, or excessively curled.

Double feeding (remove the media

and fan the sheets—they may be sticking together).

Allowing buildup of static electricity from fanning large quantities of transparencies, or buildup of transparencies in the output tray.

Loading more than one type/size/ weight of media in a tray at the same time.

Overfilling the media input trays.

Allowing the output tray to fill past the limit of 500 sheets of 20 lb bond

(75 g/m2) plain paper.

Allowing the 4-bin mailbox to fill past the limit of 50 sheets of 20 lb

bond (75 g/m

) plain paper.

Preventing Media Jams66

Page 73

Automatic Jam Recovery

The printer provides automatic jam recovery (when enabled through the Administration/Engine/Page Recovery menu). After you remove any jammed media, printing automatically resumes from the page the printer stopped at when the jam occurred.

 For automatic jam recovery to work, it is necessary to leave the printer

turned on when you remove the jammed media. After the jam is cleared, open and close the top cover before printing. Printing will not resume until you do this.

Understanding the Media Path

Understanding the printer’s media path will help you locate media jams. Media is picked from the tray, passed under the toner cartridge and transfer unit, passed through the fuser, and delivered to the output tray.

Printer

Automatic Jam Recovery

Page 74

Printer, Optional Tray(s), Duplexer, and 4-bin Mailbox

Understanding the Media Path68

Page 75

Understanding Media Jam Status Messages

When a jam occurs, the message window on the control panel displays one of these messages:

 Media input jams

MEDIA JAM UPPER TRAY, MEDIA JAM OPTIONAL1(OR 2 OR 3) TRAY, MEDIA JAM MPT

 Internal media jams

MEDIA JAM FUSER, MEDIA JAM DRUM, MEDIA JAM DUPLEX,

MEDIA JAM DUPLEX FEEDER, MEDIA JAM TRANSPORT

 Output media jams

MEDIA JAM MAIL BIN

Frequent jams in any area indicate that it should be checked, repaired, or cleaned. Frequent jams may occur if you’re using the wrong weight of media.

Clearing Media Input Jams

Messages:

MEDIA JAM UPPER TRAY, MEDIA JAM OPTIONAL1(OR 2 OR 3) TRAY, MEDIA JAM MPT

 Always remove jammed media gently, without tearing it. Any pieces of

media left in the printer, whether large or small, can obstruct the media path and cause further jams.

 Do not reload media that has jammed.

Attention

The image is not fixed on the media before the fusing process. If you touch the printed surface, the toner may stick to your hands, so be careful not to touch the print face when removing the jammed media. Make sure not to spill any toner inside the printer.

If you accidentally get toner on your clothes, lightly dust them off as much as possible. If some toner remains on your clothes, use cool, not hot, water to rinse the toner off, provided your clothing is washable. If toner gets on your skin, wash it off with water or a neutral detergent.

WARNING!

If you get toner in your eyes, wash it out immediately with cool water and consult a doctor. Material Safety Data Sheets (MSDS) can be found at printer.konicaminolta.com.

Understanding Media Jam Status Messages

Page 76

How do I remove a media jam in the upper or optional media tray(s)?

1 Pull out the media tray until it

stops.

2 While pressing in the release

buttons (one on each side), remove the tray.

3 Pull out the misfed media.

 Make sure no media

remains under the roller in the tray.

Clearing Media Input Jams70

Page 77

4 If the misfed media cannot easily

be pulled out, lift the green lever  on the inner-right side to release the media feed roller, and then pull out the media . After removing the misfed media, be sure to return the green lever to its original position .

Do not use force to remove jammed media.

5 If you have optional media tray(s),

repeat steps 1–4 for each optional media tray installed.

 At times, the media may be stopped inside the optional media

tray(s) (in back, along the media path). Check inside the trays from the front of the printer, and remove any misfed media.

6 Install the media tray(s), inserting it

(them) as far as possible into the printer.

 Check that the media

remaining in the media tray(s) is loaded correctly before installing the tray(s). Make sure no media remains misfed under the roller in the tray.

Clearing Media Input Jams

Page 78

7 If necessary, open and close the top

cover to cancel the error message.

How do I remove a media jam in the multipurpose media tray (MPT)?

1 Remove all media from the

multipurpose tray.

2 Pull out the misfed media.

Clearing Media Input Jams72

Page 79

3 Correctly load the media into the

multipurpose tray.

4 If necessary, open and close the top

cover to cancel the error message.

Clearing Internal Jams

How do I remove a media jam inside the printer?

Internal media jams messages:

MEDIA JAM FUSER, MEDIA JAM DRUM, MEDIA JAM DUPLEX, MEDIA JAM DUPLEX FEEDER, MEDIA JAM TRANSPORT

1 Open the top cover.

Clearing Internal Jams

Page 80

Attention

Never touch the copper or brass electrodes

or electrical



parts that are located inside the top cover and underneath the toner cartridge, as a printer malfunction can result.

Be careful not to touch  around the image transfer roller (touching certain parts in this area may result in reduced print

quality) or temperatures of about 392 °F (200 °C), touching any part in this area may result in burns).

 around the fusing unit (since the inside reaches







2 Remove the toner cartridge and

store it in a light-free protective bag.

Clearing Internal Jams74

Page 81

3 If the media is stopped by the

fuser, lift the green levers on each side, and then slowly pull out the media from below the roller.

Attention

Do not pull out the media from above the roller; otherwise, decreased print quality may result.

4 After removing the misfed media,

lower the two levers.

5 Open the media feed roller cover.

6 Pull out the jammed media.

Clearing Internal Jams

Page 82

7 Close the media feed roller cover.

8 Align the tabs on the toner

cartridge (one on each side) with the notches in the printer, and then insert the cartridge as far as possible.

Attention

Do not touch the rollers or gears within the printer; otherwise, the printer may be damaged.

9 Close the top cover.

Clearing Internal Jams76

Page 83

How do I remove a media jam inside the duplex unit?

1 Open the upper cover  of the

duplex unit, remove the jammed media , and then close the upper cover .

2 Open the lower cover  of the

duplex unit, remove the jammed media , and then close the lower cover .

3 If the media jam error is not

cancelled after removing the misfed media according to the previous procedure, remove the duplexer from the printer. (Refer to the duplexer installation instructions in chapter 6, “Installing Accessories.”)

4 Remove any media in the feed slot at

the bottom of the back of the printer.

5 Reinstall the duplexer.

6 If necessary, open and close the top

cover to cancel the error message.

Clearing Internal Jams

Page 84

How do I remove a media jam inside the printer with the 4-bin mailbox installed?

1 Slide the mailbox as far as possible

to the back of the printer.

2 Open the top cover.

3 Fully lower the stopper to support

the top cover.

4 Follow the procedure for removing

a media jam inside the printer on page 73.

Clearing Internal Jams78

Page 85

5 Return the stopper to its original

position , and then close the top cover 

6 Slide the mailbox forward to its

original position.

Clearing Internal Jams

Page 86

Clearing Output Jams

Output media jams message:

MEDIA JAM MAIL BIN

How do I remove a media jam inside the 4-bin mailbox?

1 Open the back cover  , and then

remove the jammed media  .

2 Close the back cover of the

mailbox.

3 If necessary, open and close the top

cover to cancel the error message.

How do I remove a media jam in the output bin?

1 Remove the media from the output bin. 2 If necessary, gently pull out any media that is still jammed.

Clearing Output Jams80

Page 87

Solving Problems

Symptom Cause Solution

Nothing is printed.

There is a Keypad Locked, a media jam, or other message on the control panel.

The driver is not set correctly.

The power source does not match the printer specifications.

Several sheets are being feed at the same time.

Media is not set properly in the media tray(s).

The printer is set up on a stand smaller than the bottom area of the printer.

Handle according to the message displayed. For example, if the keypad is locked, check to see if the printer’s in Network Mode and someone else has opened a telnet session to it. Change the printer to Single User Mode (Oper ator Control/Media Mode menu).

Select the proper driver media setting.

Use a power source with the proper specifications.

Remove the media from the tray and check for static electricity. Fan plain paper or other media (but not transparencies), and replace it in the tray.

Remove the media, tap it to straighten it out, return it to the media tray, and realign the media guides.

Relocate the printer on a flat, hard, stable, level surface that is large enough to hold the printer.

Media sizes or types are not correct.

The media tray or tray cover was not correctly installed.

Solving Problems

Make sure that you are using the correct media. See “Using Media” on page 23.

Check that your media tray(s) and tray covers are properly installed and inserted.

Page 88

Symptom Cause Solution

Not all pages print.

Several sheets go through the printer together.

Media is jamming

The printer has the wrong kind of cable, or the printer is not configured for the correct cable and port.

The Cancel key was pressed.

The media tray is empty.

Too much static electricity is present.

The media is moist from humidity.

The media was not properly aligned before it was loaded.

Transparencies being fed from the upper or optional trays is not feeding correctly.

Check your cable.

Make sure no one pressed the Cancel key while your job was printing.

Check the message window to see if the tray you are using is out of media.

Do not fan large quantities of transparencies

Adjust the humidity for media storage. Remove the moist media and replace it with new, dry media.

Remove the media, tap it to straighten it out, return it to the media tray, and realign the media guides.

Envelopes, labels, postcards, special stock, thick stock, and transparencies can be printed only from the multi- purpose tray.

Multiple sheets of transparencies are collecting static electricity in the tray.

The recommended transparencies or labels are facing the wrong way in the tray.

Coated transparencies have been used.

Remove the transparencies and load it in the tray one sheet at a time. Do not fan large quantities of transparencies before loading them.

Load the transparencies or labels according to the manufacturer’s instructions.

Use uncoated transparencies that are approved for your printer.

Solving Problems82

Page 89

Symptom Cause Solution

Media is jamming.

The wrong media tray is used.

The media is not correctly positioned in the tray.

The number of sheets in the tray exceeds the maximum allowed.

The width regulation guides are not correctly adjusted to the media size.

Warped or wrinkled media is loaded in the tray.

The media is moist from humidity.

Unsupported media (wrong size, thickness, coating, type, etc.) is being used.

Envelopes, labels, postcards, thick stock, and transparencies can be printed only from the multipurpose tray.

Remove the jammed media and reposition the media properly in the tray.

Remove the excess media and reload the correct number of sheets in the tray.

Adjust the regulation guides in the tray to match the size of the media.

Remove the warped or wrinkled media and replace it with new media.

Remove the moist media and replace it with new, dry media.

Use media that is approved for your printer.

Media jam message stays on.

The printer needs to be reset.

Some media remains jammed in the printer.

Solving Problems

Open and close the top cover.

Recheck the media path and make sure you have removed all of the media jams.

Page 90

Symptom Cause Solution

Duplex jams occur.

4-bin mailbox jams occur.

The wrong media is being used.

Media may still be jammed.

If you are manually duplexing, media jams may occur if the printed sheet(s) reinserted are not entirely flat

Media may still be jammed.

Use only supported media. Refer to the “Media Types” on page 35.

Plain paper and stock up to 24 lb bond (90 g/m²) can be autoduplexed. For heavier weights, manual duplexing is required. To manually duplex, remove the media, flip it over, and reload it.

Do not mix media types in your media tray.

Recheck the media path and make sure you have removed all of the media jams.

Remove the jammed media from the tray, flatten it out, and reload it.

Recheck the media path and make sure you have removed all of the media jams, even in the mailbox.

Solving Problems84

Page 91

Printer power is not on.

“Printer is not responding” is displayed in the Print Monitor.

The power cord is not correctly plugged into the outlet.

The power switch has not been pressed.

The power switch is not correctly turned on (I position).

Something is wrong with the outlet you are using for the printer.

The printer is connected to an outlet with a voltage or frequency that does not match the printer specifications.

The printer is in energy-saving mode.

Set the power switch off (O position), then remove the power cord from the outlet and plug it back in, then set it back to the on (I) position.

Set the power switch to the on (I) position.

Set the power switch to the off (O) position, then set it back to the on (I) position.

If the outlet is connected to a switch, turn on the switch.

Plug another electrical appliance into the outlet and see whether it operates prop erly.

Use a power source with the specifications listed in appendix A, “Technical Specifications.”

It takes a little time for printing to start if the printer is in energy-saving mode. You can change the number of minutes before the printer switches to power-sav ing mode in the Administration/Engine/ Energy Saver menu. If you do not want to use this mode, disable it in the Adminis tration/Engine/Energy Saver menu.

Printer resets or turns off frequently.

The power cord is not properly connected to the AC outlet.

A system error occurred.

Solving Problems

Turn off the unit, confirm that the power cord is properly connected to the AC out let, and turn the unit back on.

Contact Technical Support with the error information. See the Service & Support

Guide for support telephone numbers.

Page 92

Symptom Cause Solution

Printing takes too much time.

You are experiencing problems duplexing.

The printer is set to a slower printing mode (Thick Stock or Transparency media types).

The printer is set to energy-saving mode.

The printer memory is insufficient.

The job is very complex.

The printer is set for Single User Mode.

Media or settings are not correct.

It takes more time to print with special media types, such as Transparencies. When using regular paper, make sure that the media type is set to Plain Paper in the driver.

It takes a little time for printing to start in energy-saving mode. If you do not want to use this mode, disable it.

Add more memory.

Wait. No action needed.

If getting your jobs printed in a timely manner is most important, use Network Mode (Operator Control/Media Mode menu).

Make sure that you are using the correct media. Do not duplex envelopes, glossy stock heavier than 24 lb bond (90 g/m²), labels, postcards, thick stock heavier than 24 lb bond (90 g/m²), or transparencies.

Make sure that your document has more than one page.

The printing is on the wrong side of the media.

The printer is set to autoduplexing and you are trying to duplex manually.

The media is not installed correctly.

In the printer driver (Properties/Layout/ Duplex Options), choose Short Edge (flipped as on a clipboard) or Long Edge (flipped as in a loose-leaf notebook). Make sure that you are using correct media.

If you are manually duplexing, in the printer driver (Properties/Layout) choose Simplex.

Load the media printing-side up.

Solving Problems86

Page 93

Symptom Cause Solution

Characters print incorrectly.

You hear unusual noises.

The printer goes into powersaving mode.

You are unable to access Accounting in Crown View.

The fonts are set incorrectly on your printer driver.

The printer is not level.

The media tray is not installed correctly.

There is a foreign object stuck inside the printer.

The printer automatically switches to power-saving mode after 30 minutes of inactivity (default).

The printer is not turned on and IDLE.

Check your driver (Properties/Fonts tab) to make sure you are using the correct fonts (such as TrueType fonts).

Put the printer on a flat, hard, stable, level surface.

Remove the media tray that you are printing from and reinsert it completely into the printer.

Turn off the printer and remove the object. If you cannot remove it, contact Service. See the Service & Support Guide for the office closest to you.

You can change the number of minutes before the printer switches to power-sav ing mode in the Administration/Engine/ Energy Saver menu.

Make sure the printer is on and IDLE appears in the control panel.

For more information about CrownView, refer to the Crown Books in PDF on the Documentation CD-ROM.

You do not have a hard disk installed.

The fonts list was not updated after down loading a font to disk.

The printer’s font list has not been refreshed.

Solving Problems

Install a hard disk.

Print an advanced status page. The downloaded fonts should now appear.

Page 94

Symptom Cause Solution

The printer is not receiving data from the computer.

(The Data indicator doesn’t blink after a file is sent.)

Too many status pages print.

The printer is not on line.

The emulation has been changed from ESP to an emulation that doesn’t match the file you are sending.

The port setting is incorrect.

When the parallel cable is set to Inter active (the default), and the parallel cable is unplugged then plugged back in, communication was lost.

Your printer is set to print the multiplepage Advanced Status Page instead of the one-page Stan dard Status Page.

Put the printer on line and verify that the message window displays IDLE.

Print a status page. For information about the ESP mode, refer to the Crown Books in PDF on the Documentation CD-ROM.

For Ethernet, parallel, or USB connections, set the port to Enabled.

Set the parallel cable to NonInteractive mode in the Administration/ Communications/Parallel/Mode menu.

Select the type of status page through the Administration/Special Pages/ Status Page Type menu on the control panel.

In the Security menu with Enable Password set, a telnet session asks for a pass word when entering the admin mode.

In the “Security/ Admin Menu” menu, the password you set will affect both the admin mode and the Admin Menu.

Use the password you set for the Security/Admin Menu for the telnet admin mode.

Solving Problems88

Page 95

Printing Quality

Summary

Check this... Check this...

If printed page looks like this...

Ton er Cartridge

page 90 page 91 page 91

page 90 page 91

page 90 page 92

Image Transfer Roller

Media Feed Roller or Media

If printed page looks like this...

Ton er Cartridge

Image Transfer Roller

Media Feed Roller or Media

page 91 page 92

Solving Problems

Page 96

Symptom Cause Solution

Blank page The toner cartridge may be

defective.

Black page The toner cartridge may be

defective.

Your printer may require servicing.

Print too light The toner cartridge may

running out of toner.

Remove the toner cartridge and check it for damage. Replace the toner cartridge, if necessary.

Contact your local vendor, refer to the Service & Support Guide or, for the most up-to-date worldwide contact information, go to printer.konicaminolta.com.

Remove the toner cartridge and shake it left and right a few times to distribute remaining toner.

If the problem persists, replace the toner cartridge.

The toner cartridge may be defective.

Print too dark The toner cartridge may be

defective.

Remove the toner cartridge and check it for damage. Replace the toner cartridge, if neces sary.

Solving Problems90

Page 97

Symptom Cause Solution

Blurred background

Uneven print density

Irregularities The media may have

The toner cartridge may be defective.

The toner may be unevenly distributed inside the toner cartridge.

The toner cartridge may be defective.

The image transfer roller may be defective.

absorbed some moisture due to high humidity or because of direct contact with water.

Remove the toner cartridge and check it for damage. Replace the toner cartridge, if necessary.

Remove the toner cartridge and shake it left and right a few times to distribute remaining toner.

Remove the toner cartridge and check it for damage. Replace the toner cartridge, if neces sary.

Remove the image transfer roller and check it for damage. Replace the image transfer roller, if necessary.

Since toner will not adhere well to wet media, replace the media you are using with dry media and try printing again.

Solving Problems

Page 98

Symptom Cause Solution

White or black lines

Dark lines on the edges.

To ne r smudges

The toner cartridge may be defective.

The transfer roller is dirty. Replace the transfer roller.

The toner may be unevenly distributed inside the toner cartridge.

Remove the toner cartridge and check it for damage. Replace the toner cartridge, if necessary.

Remove the toner cartridge and shake it left and right a few times to distribute remaining toner.

The toner cartridge may be defective.

Smudges on the back of the media indicate a dirty media feed roller.

Remove the toner cartridge and check it for damage. Replace the toner cartridge, if necessary.

Remove the media feed roller and check it for debris. Replace the media feed roller with a new one, if necessary. Contact your local vendor, refer to the Service & Support Guide or, for the most up-to-date worldwide contact information, go to printer.konicaminolta.com.

Solving Problems92

Page 99

Status, Error, and Service Messages

Status, error, and service messages are displayed in the control panel message window. They provide information about your printer and help you locate many problems. When the condition associated with a displayed message has changed, the message is cleared from the window. Refer to the Crown Books in PDF on the Documentation CD-ROM for further information.

 Status messages are not displayed while the printer is off line.

Status and Error Messages

This message... means... do this...

ACC DISABLED

ACC ENABLED

ACC FILE 95% FULL ACC FILE 90% FULL ACC FILE 85% FULL ACC FILE 80% FULL

The accounting option selected is now in effect.

The Job Accounting File is 80, 85, 90, or 95% full.

No action needed.

This message should be taken care of immediately because it may be masking another problem.

Once the accounting message is cleared, can you see IDLE? If IDLE is not there, you will see another error message displayed. Attend to the message that appears.

If you want accounting enabled, transfer them to your host computer using ftp (if available). Then reset the accounting files so that new jobs can be accepted. If you don’t want to use accounting, you can disable it.

Status, Error, and Service Messages

Page 100

This message... means... do this...

ACC FILES GOT REMOVED

ACC <X> FILE FULL

ADJUST <X> BIN

The accounting option is disabled and the accounting files are empty. After a reset, the files are removed. This prevents you from wast ing disk space with empty accounting files.

The job or paper accounting file is full (<X> identifies the file).

The specified inputbin <X> is not inserted correctly and needs attention.

No action needed.

This message should be taken care of immediately because it may be masking another problem.

If you want accounting enabled, transfer them to your host computer using ftp (if available). Then reset the accounting files so that new jobs can be accepted. If you don’t want to use accounting, you can disable it.

Readjust the media and media guides, and reinstall the inputbin (media tray), if necessary.

CANCEL <N>

CANCELLING JOB

The Cancel key has been pressed, and one or more of the print jobs <N> in the print queue are being canceled.

The Cancel key has been pressed, and the print job in the print queue is being can celed.

Status, Error, and Service Messages94

Konica Minolta PAGEPRO 9100 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

PagePro 9100 User’s Guide

Software Utilities CD-ROM

Drivers, PPDs, and Utilities

Drivers and PPDs

Utilities

Installing Printer Drivers and Utilities, Macintosh Environments

Some Notes to Consider

OS 9 Step 1. Software Installation

OS 9 Step 2. Creating a Desktop Printer

USB Connection

EtherTalk Connection

LPR Connection

OS X Step 2. Creating a Printer Queue

UNIX, NetWare, and NDPS

Linux

Introduction

Consumable Life Expectancies

What is a consumable?

What is a face?

What is the life expectancy of consumables?

How do I order consumables?

Where can I get more information?

Replacing the Toner Cartridge

What is the toner cartridge life expectancy?

How should I handle the toner cartridge?

How do I replace and recycle the toner cartridge?

Base Printer

2 Recycle the used toner cartridge.

3 Remove the new toner cartridge from its box.

4 Peel off the packing tape.

7 Close the top cover.

Printer with 4-bin Mailbox Attached

Replacing the Exhaust Filter

How do I replace the exhaust filter?

1 Remove the used exhaust filter.

Replacing Rollers

How do I replace the paper separation roller?

Paper Separation Roller

2 Remove the media tray.

3 Loosen the two screws on the rear of the media tray. 4 Remove and dispose of the old paper separation roller.

5 Remove the new paper separation roller assembly from its packaging. 6 Install the new paper separation roller.

7 Tighten the two screws. 8 Reinsert the media tray into the

How do I replace the multipurpose tray pickup roller?

Multipurpose Tray Pickup Roller

1 Turn off the printer.

2 Open the top cover.

4 Open the media feed roller cover.

8 Tighten the screw.

9 Close the media feed roller cover.

11 Close the top cover.

12 Turn on the printer.

Replacing the Transfer Roller

How do I replace the transfer roller?

1 Turn off the printer.

10 Close the top cover.

11 Turn on the printer.

Using Media

Introduction

Media Storage and Handling

How do I take care of media?

What should I watch out for when handling media?

What should I watch out for when loading custom media?

What should I watch out for when loading envelopes?

What should I watch out for when loading labels?

What should I watch out for when loading postcards?

What should I watch out for when loading thick stock?

What should I watch out for when loading transparencies?

What type and amount of media can I load?

What sizes/weights of media can I use?

What Is the guaranteed imageable (printable) area?

Edge-to-Edge Printing

Envelopes

Page Margins

Image Alignment

Output Tray

Media