Konica Minolta OpenText RightFax User Manual

OpenText Konica Minolta bEST iOption MFP Connector for RightFax 10.5

Administrator’s Guide

OpenText Konica Minolta bEST iOption MFP Conn. for RightFax 10.5 Administrator’s Guide ii

Edition

OpenText RightFax 10.5 bEST Connector for Konica Minolta MFP. This document was last updated October 10, 2012.

Trademarks

OpenText is a registered trademark of OpenText Corporation. All other company names, brand names, and product names are the property and/or trademarks of their respective companies.

OpenText Corporation 275 Frank Tompa Drive Watterloo, Ontario, Canada N2L 0A1 (519) 888-7111

http://www.opentext.com

Portions of this product Copyright © 2002-2006 Glyph & Cog, LLC. Portions Copyright © 2001 artofcode LLC. This software is based in part on the work of the Independent JPEG Group. This software is based in part on the work of the Freetype Team. Portions Copyright © 1998 Soft Horizons. Portions Copyright © 2001 URW++. All Rights Reserved. Includes Adobe® PDF Library technology. Adobe, Acrobat and the Acrobat logo are trademarks of Adobe Systems Incorporated. Portions Copyright © TMS, Inc. 1994-2001. All rights reserved.

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Contents

Chapter 1 Configuring the OpenText RightFax bEST Connector

for Konica Minolta MFP ...................................................5

Overview of the bEST Connector for Konica Minolta MFP .... 5

Localization support .............................................................. 6

RightFax Server Support and Requirements.......................... 6

The Repository Folder .......................................................... 6

Konica MFP Support and Requirements............................... 6

Configuring a Walkup Account for Guest Users .................... 6

Configuring Connector Settings on the RightFax Server ....... 7

Installing the OpenText RightFax bEST Connector for Konica

Minolta MFP on Konica Minolta MFP Devices ....................... 8

Uninstalling the OpenText RightFax bEST Connector for

Konica Minolta MFP from Konica Minolta MFP Devices ........ 9

Enabling NT Authentication .................................................. 10

Enabling Email...................................................................... 10

Securing Communication Channels ..................................... 10

Changing FTP configuration ............................................... 11

Enabling WebDAV .............................................................. 11

SSL Configuration .............................................................. 11

Securing OpenAPI communication ..................................... 12

Troubleshooting the bEST Connector for

Konica Minolta MFP ............................................................. 12

Event Logging .................................................................... 12

Registration Application Events Logging............................. 12

Appendix A

Changing the Port Number on the RightFax Server ...........

Changing the OpenAPI port number ..................................

Application Timeout............................................................

Understanding the RightFax

External Document Connector .....................................

Overview of the RightFax External Document Connector ...

EDC Monitor Overview ........................................................

Using EDC Monitor ..............................................................

Viewing and Clearing Processor Events ..............................

Viewing Processor Events .................................................

Clearing the Event Log .......................................................

Working with Processor Services ........................................

Viewing the Status of Services ...........................................

Starting and Stopping Services ..........................................

Adding Processors .............................................................

Removing Processors ........................................................

Monitoring Remote EDC Processes ....................................

Advanced Configuration Overview .......................................

Adjusting the Advanced Configuration Settings ...................

Setting Advanced Repository Options ................................

Setting DataFlow Options ..................................................

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15 15 15

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Contents iv

Using the bEST Connector for Konica Minolta MFP, users scan and transmit faxes by following this basic process:

1. The user enters fax transmission information on the Konica Minolta MFP and scans the document. The Konica Minolta MFP saves the document as an image file, creates an associated job file and then saves the files in the repository folder on the network.

2. EDC picks up the files from the repository, converts the image file to a file format appropriate for use by the RightFax server, and then places it in the RightFax send queue for transmission.

3. The RightFax server transmits the file as a fax or email message to the destination specified by the user.

Chapter 1

Configuring the OpenText Konica Minolta bEST MFP Connector for RightFax 10.5

Overview of the bEST Connector for Konica Minolta MFP

The OpenText RightFax bEST Connector for Konica Minolta MFP is a two-way connector that provides bi-directional communication between the RightFax server and a Konica Minolta Multifunction device (MFP). Users can scan documents on the Konica Minolta MFP and transmit them as fax or email messages through the RightFax server. They can use personal RightFax Phonebooks, scan and send documents, and use custom cover sheets and billing codes.

The bEST Connector for Konica Minolta MFP connects the RightFax server and Konica Minolta MFPs by using a software module called the External Document Connector (EDC).

The EDC monitors folders on your network called “repositories” for

Konica Minolta documents to process and transmit. All Konica Minolta MFPs that will submit fax jobs to the RightFax server must be configured to store scanned documents in the same network folder that EDC will use as a repository. See your Konica Minolta documentation for instructions on setting this folder location.

OpenText Konica Minolta bEST iOption MFP Conn. for RightFax 10.5 Administrator’s Guide 6

Localization support

The following languages are supported by the bEST Connector for Konica Minolta MFP:

English French French-Canadian Japanese Italian Spanish German Portuguese (Brazil)

By default, the application appears in the language of the device. If the device language is not supported, English is used.

RightFax Server Support and Requirements

The OpenText RightFax bEST Connector for Konica Minolta MFP is installed as part of RightFax 10.5 but must be purchased separately and activated through the Product Licensing Utility. Refer to the RightFax Installation Guide for specific information on server requirements and instructions for installing and activating optional modules.

Note If you have upgraded a system that did not previously include

EDC, you may need to add EDC separately. Run the RightFax Product Suite installer from the Windows control panel (Programs and Features or Add/Remove Programs). On the Select Features page of the installation wizard, select External Document Connector and follow the on-screen prompts.

Also required:

IIS 7.0 or later with File Transfer Protocol (FTP) Services enabled ASP.net

The Repository Folder

Outbound faxes originating from the Konica Minolta device will be

placed in a virtual folder called “KonicabEST” in IIS on the server

where RightFax is installed. This folder is created automatically when the Connector is added with the EDC Configuration Wizard. The location of the virtual folder is \RightFax\EDC\Modules\KonicabEST\DIB\Repository

Konica MFP Support and Requirements

The RightFax bEST Connector for Konica Minolta MFP is supported by Konica Minolta bizhub Multi-Functional Peripherals (MFP). The Konica MFP must:

support OpenAPI 3.6 or later have iOption Toolkit installed

For a list of supported Konica Minolta MFP devices, see

http://faxsolutions.opentext.com/konica-minolta-integration.aspx

on the OpenText Web site.

Configuring a Walkup Account for Guest Users

When RightFax 10.5 is installed, a user called Walkup is automatically created. The OpenText RightFax bEST Connector for Konica Minolta MFP is designed to use the Walkup account so users can create and send faxes from the Konica Minolta MFP

device even if they don’t have a RightFax user account. The

features that are available to these users depend upon how the Walkup user is configured. If you want to provide a general phonebook for guest users, you must create a phonebook for the Walkup account. If you want to allow users to send documents as e-mail, you must configure the Walkup account to use e-mail. For information about creating a user and configuring user profiles, refer to the OpenText RightFax Administrator’s Guide.

Configuring the OpenText RightFax bEST Connector for Konica Minolta MFP 7

Users with accounts on the RightFax server may log in at the Konica Minolta MFP device using their RightFax user name and password. Features for sending faxes that are available to the user in the account are also available on the Konica Minolta MFP device.

The following lists RightFax requirements and recommendations for users, including the Walkup user, to use the Konica Minolta MFP to send faxes. Refer the OpenText RightFax Administrator’s Guide for information about creating and configuring users.

Create or import a personal phonebook (Recommended.

The phonebook will appear blank if the user account does not have a phonebook.)

Configure the account to send e-mail (Recommended. The

user will not have the option to send documents attached to e-mail if the user account is not configured to send e-mail.)

Set up a default cover page for the account (All cover pages

available to the user are also available for use with the Konica Minolta MFP device.)

Configuring Connector Settings on the RightFax Server

To configure the bEST Connector for Konica Minolta MFP, use the EDC Configuration Wizard that is included as part of the RightFax server installation. To run the EDC Configuration Wizard:

1. On the Start menu of the RightFax server, click All Programs and then click OpenText. Click RightFax EDC Monitor.

2. If you are running EDC Monitor for the first time, you will be prompted to initialize EDC. Click Yes. The EDC Configuration Wizard appears.

If EDC has already been initialized, EDC Monitor will open in its default Activity view. On the Tools menu, click EDC Configuration.

3. On the first page of the configuration wizard:

If you are installing the connector for the first time, select

Add/Remove modules and then click Next.

If you want to make changes to an existing connector,

select Modify a module and then click Next.

4. On the Add/Remove Modules page, slect the KMbEST MFP chck box. If a Module Dependencies dialog box appears, click OK to continue; the additional modules will be installed automatically. Click Next.

5. On the Wizard Summary page, verify that the information is correct and click Next to configure the connector.

6. On the Select Module page, select KMbEST MFP in the list of modules and then click Next.

7. On the Print Notifications? page, select Print Notification if you want a transmission status message to be automatically printed on the MFP each time it is used. Click Next.

8. On the Email Notifications? page, select Email Notifications if you want a transmission status message to be automatically emailed to the sender for each fax sent. If you select this option, specify an SMTP server name, the email address from which notification emails should be sent, and a name that will appear as the sender of email notifications. Click Next.

9. On the Wizard Summary page, review the information. Click Back to make changes, or click Finish if you are done.

When you add this module, the following sites are created in IIS on the RightFax server:

KonicabEST site KonicabESTDIB site KonicabEST FTP site

After installation, ensure the the authentication mode in IIS is set to “Anonymous” for all of the above sites.

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