Intermec PD41, PD42 User Manual

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PD41 | PD42

Commercial Printer

User’s Manual

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Intermec Technologies Corporation

Worldwide Headquarters 6001 36th Ave.W. Everett, WA 98203 U.S.A.

www.intermec.com

The information contained herein is provided solely for the purpose of allowing customers to operate and service Intermec-manufactured equipment and is not to be released, reproduced, or used for any other purpose without written permission of Intermec Technologies Corporation.

Information and specifications contained in this document are subject to change without prior notice and do not represent a commitment on the part of Intermec Technologies Corporation.

The word Intermec, the Intermec logo, Norand, ArciTech, Beverage Routebook, CrossBar, dcBrowser, Duratherm, EasyADC, EasyCoder, EasySet, Fingerprint, i-gistics, INCA (under license), Intellitag, Intellitag Gen2, JANUS, LabelShop, MobileLAN, Picolink, Ready-to-Work, RoutePower, Sabre, ScanPlus, ShopScan, Smart Mobile Computing, SmartSystems, TE 2000, Trakker Antares, and Vista Powered are either trademarks or registered trademarks of Intermec Technologies Corporation.

There are U.S. and foreign patents as well as U.S. and foreign patents pending.

Wi-Fi is a registered certification mark of the Wi-Fi Alliance.

Microsoft, Windows, and the Windows logo are registered trademarks of Microsoft Corporation in the United States and/or other countries.

This product includes software developed by the OpenSSL Project for use in the OpenSSL Toolkit (www.openssl.org).

This product includes cryptographic software written by Eric Young (EAY@cryptsoft.com).

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Contents

Before You Begin. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ix

Safety Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ix

Global Services and Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ix

Warranty Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ix

Web Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . x

Telephone Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . x

Service Location Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . x

Who Should Read This Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xi

Related Documents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xi

Using the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Learning About the Printers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

What’s New?. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Identifying the Parts of the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Selecting the Printer Command Language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Understanding the Front Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Understanding the Print Button and LEDs. . . . . . . . . . . . . . . . . . . . . . . . . . 6

Understanding the PD42 Screen and Soft Keys . . . . . . . . . . . . . . . . . . . . . . 8

Understanding Printer States . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10

Contents

Loading Media. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Loading Media for Tear-Off Printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Loading Media for Peel-Off (Self-Strip) Printing . . . . . . . . . . . . . . . . . . . . . . . . . . . .13

Loading Thermal Transfer Ribbon. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17

Printing a Test Label . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Creating and Printing Labels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Connecting the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Connecting the Printer to Your PC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24

Connecting the Printer to a PC Through the USB Device Port . . . . . . . . . . . . . . . 24

Connecting the Printer to a PC Through the Serial Port . . . . . . . . . . . . . . . . . . . . . 24

Connecting the Printer to a PC Through the IEEE 1284 Port . . . . . . . . . . . . . . . . 25

Connecting the Printer to Your Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Setting Up Ethernet Communications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Manually Configuring IP Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

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Contents

Setting Up 802.11 Radio Communications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Configuring 802.11 Wireless Security Using IPL . . . . . . . . . . . . . . . . . . . . 31

Configuring 802.11 Wireless Security Using Fingerprint . . . . . . . . . . . . 34

Connecting Peripherals to the USB Host Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Using a USB Mass Storage Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .38

Connecting a Keyboard to the USB Host Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Connecting a Bar Code Scanner to the USB Host Port. . . . . . . . . . . . . . . . . . . . . . . 39

Connecting a USB Hub to the USB Host Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39

Configuring the Printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Configuring the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .42

Configuring the PD42 Printer from the Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Configuring the Printer From the Home Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Configuring Communications Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Configuring Media Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Configuring Print Engine Settings (Fingerprint only) . . . . . . . . . . . . . . . 46

Configuring Web Shell Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46

Configuring Alerts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Configuring General Network Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Configuring Mail Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Configuring SNMP Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51

Configuring TCP/IP Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Configuring the Network Type. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Configuring Avalanche Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Configuring Wireless LAN Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .55

Configuring 802.1x Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .56

Configuring SmartSystems Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Configuring the Printer Using PrintSet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Configuring the Printer Using Commands Sent From Your PC . . . . . . . . . . . . . . 59

Configuring the Printer Using SmartSystems Foundation . . . . . . . . . . . . . . . . . . .59

Choosing an Ethernet or Wireless Network. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .60

Using the PD42 Screen to Choose the Network Type . . . . . . . . . . . . . . . . . . . . . . . . 60

Using Printer Commands to Choose the Network Type . . . . . . . . . . . . . . . . . . . . .60

Upgrading the Firmware. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Downloading Fonts and Graphics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .63

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Troubleshooting and Maintaining the Printer. . . . . . . . . . . . . . . . . . . . . . 65

Troubleshooting the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .66

Contacting Product Support. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Understanding Error Messages on the PD42 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Troubleshooting Printer Problems and Finding Solutions . . . . . . . . . . . . . . . . . . . 69

Troubleshooting Communication Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

Using the Line Analyzer in Fingerprint. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

Using Dump Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

Using Testmode and Extended Testmode to Troubleshoot. . . . . . . . . . . . . . . . . . . 74

Using Testmode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

Using Extended Testmode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .75

Adjusting the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

Preventing Ribbon Wrinkling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

Clearing Media Jams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .78

Adjusting the Printhead . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

Adjusting Printhead Balance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

Adjusting Printhead Pressure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80

Adjusting Printhead Dot Line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

Adjusting the Label Stop Sensor. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .83

Maintaining the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87

Cleaning the Printhead . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88

Cleaning the Media Compartment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .88

Cleaning the Exterior of the Printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89

Contents

Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

Printer Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92

Interfaces. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94

RS-232 Serial Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .94

USB Interface. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

USB Host Interface. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96

Ethernet Interface. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .96

Parallel IEEE 1284 Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97

Media Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .98

Accessories for the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .107

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Default Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109

Default Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .110

IPL Default Configuration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .110

Fingerprint Default Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .112

ESim Default Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .115

Fingerprint, IPL, and ESim Setup Menus. . . . . . . . . . . . . . . . . . . . . . . . . . . 119

Fingerprint Setup Menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .120

Fingerprint Ser-Com, UART1 Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .120

Fingerprint Net-Com, NET1 Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .120

Fingerprint Com Menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .121

Fingerprint Network Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .121

Fingerprint Emulation Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .121

Fingerprint Feedadjust Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .122

Fingerprint Media Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .122

Fingerprint Print Defs Menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .123

IPL Setup Menus. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .123

IPL Ser-Com Menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .123

IPL COM Menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .123

IPL Network Menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .124

IPL Test/Service Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .124

IPL Media Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .125

IPL Configuration Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .125

ESim Setup Menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .126

ESim Serial-Com Menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .126

ESim Net-Com, NET1 Menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .126

ESim Com Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .126

ESim Network Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .127

ESim Feedadjust Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .127

ESim Media Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .128

ESim Print Defs Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .128

ESim Charset Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .129

ESim Date Time Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .129

Advanced Configuration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131

Printer File System (Fingerprint) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .132

Device Tree Structure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .132

Devices and Directories. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .132

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Customing the Printer Home Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .134

Web Style Guide Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .134

Content of a Web Style Guide File . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .135

Required Environment Variables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .135

Optional Environment Variables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .135

x-www-url-Encoding Syntax Rules. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .137

Memory and Storage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .137

Creating a Web Style Guide File . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .137

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139

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Contents

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Before You Begin

This section provides you with safety information, technical support information, and sources for additional product information.

Safety Information

Your safety is extremely important. Read and follow all warnings and cautions in this document before handling and operating Intermec equipment. You can be seriously injured, and equipment and data can be damaged if you do not follow the safety warnings and cautions.

This section explains how to identify and understand dangers, warnings, cautions, and notes that are in this document. You may also see icons that tell you when to follow ESD procedures and when to take special precautions for handling optical parts.

A caution alerts you to an operating procedure, practice, condition, or statement that must be strictly observed to prevent equipment damage or destruction, or corruption or loss of data.

Before You Begin

Note: Notes either provide extra information about a topic or contain special instructions for handling a particular condition or set of circumstances.

Global Services and Support

Warranty Information

To understand the warranty for your Intermec product, visit the Intermec web site at www.intermec.com and click Support > Returns and Repairs > Warranty.

Disclaimer of warranties: The sample code included in this document is presented for reference only. The code does not necessarily represent complete, tested programs. The code is provided “as is with all faults.” All warranties are expressly disclaimed, including the implied warranties of merchantability and fitness for a particular purpose.

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Before You Begin

Web Support

Visit the Intermec web site at www.intermec.com to download our current manuals (in PDF). To order printed versions of the Intermec manuals, contact your local Intermec representative or distributor.

Visit the Intermec technical knowledge base (Knowledge Central) at

www.intermec.com and click Support > Knowledge Central to

review technical information or to request technical support for your Intermec product.

Telephone Support

In the U.S.A. and Canada, call 1-800-755-5505.

Outside the U.S.A. and Canada, contact your local Intermec representative. To search for your local representative, from the Intermec web site, click About Us > Contact Us.

Service Location Support

For the most current listing of service locations, go to

www.intermec.com and click Support >Returns and Repairs >

Repair Locations.

For technical support in South Korea, use the after service locations listed below:

AWOO Systems

102-1304 SK Ventium 522 Dangjung-dong Gunpo-si, Gyeonggi-do Korea, South 435-776 Contact: Mr. Sinbum Kang Telephone: +82-31-436-1191 E-mail: mjyun@awoo.co.kr

IN Information System PTD LTD

6th Floor Daegu Venture Center Bldg 95 Shinchun 3 Dong Donggu, Daegu City, Korea E-mail: jmyou@idif.co.kr or korlim@gw.idif.co.kr

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Who Should Read This Manual

This user’s guide is written for the person who is responsible for installing, configuring, and maintaining the PD41 or PD42 printer.

This user’s guide provides you with information about the features of the printer, and how to install, configure, operate, maintain, and troubleshoot it.

Before you work with the printer, you should be familiar with your network and general networking terms, such as IP address.

Learning About the Printers

The PD41 and PD42 Commercial Printers are dependable and versatile printers suitable for medium-duty applications in manufacturing, transportation, and warehousing environments. With all-metal chassis and covers, proven printing mechanics and powerful electronics, they provide the sturdiness and performance your business depends on. The PD42 features an intuitive user interface with a large graphical screen and programmable buttons.

Throughout this manual, both models of the printer are referred to as “printer” unless the information is specific to one model.

What’s New?

There have been many updates to the PD41 and PD42 printers. This version of the printer user’s guide contains these changes:

• Ability to choose between these command languages: IPL, ESim,

ZSim, DSim, Fingerprint, and Direct Protocol.

• Support for IPv6.

• Ethernet is now standard on both printers.

• 802.11 option is available on both printers.

• USB mass storage device support for booting the printer and

downloading fonts.

The PD41 and PD42 Commercial Printers with an RC11

802.11b/g radio installed are Wi-Fi® certified for interoperability with other 802.11b/g wireless LAN devices.

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Identifying the Parts of the Printer

Control LEDs (4)

Print button

Soft keys (5)

Display

Media cover

Use this section to familiarize yourself with the parts of the PD41 and PD42 printers.

Control LEDs (4)

Chapter 1 — Using the Printer

Print button

Front View of the PD41 Printer

Front View of the PD42 Printer

Media cover

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Ethernet RJ-45

USB port

USB host port

RS-232 serial port

IEEE 1284 parallel port

CompactFlash

Power On/Off switch

AC power cord socket

Wireless 802.11 port

Rear View of the PD41 and PD42 Printers

Selecting the Printer Command Language

The PD41 and PD42 printers come loaded with five different printer command languages. On the PD42 printer, you select the command language the first time you power up the printer. For more information see the following procedure.

The PD41 printer always starts up using the Fingerprint printer language because it does not have a screen to select the command language. You will need to use the printer home page or PrintSet to choose a printer command language. For help, see “Configuring the

Printer From the Home Page” on page 44 or “Configuring the Printer Using PrintSet” on page 58.

The language you select automatically runs each time you turn on your printer. The printer language you choose affects the functionality of the printer and how you interact with it.

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Printer Command Language Descriptions

Command Language

Fingerprint Intermec Fingerprint is a BASIC-inspired programming

IPL Intermec Printer Language (IPL) is an easy-to-use

ZSim ZSim is a Zebra™ interpreter program that interprets ZPL

DSim DSim is a Datamax™ simulation program that runs

ESim ESim is a built-in protocol for use with Intermec bar code

Description

language that lets you design label formats and write custom printer application software.

programming language that lets you design, download, and modify formats.

II or later programs. To set up, configure, and use ZSim, see the ZSim User’s Guide.

Datamax programs. To set up, configure, and use DSim, see the DSim User’s Guide.

label printer. To set up, configure, and use ESim, see the

ESim Programmer’s Reference Manual.

To select the printer command language on the PD42 printer

• Press the soft key that corresponds to the printer language you

want to run on your printer.

Choose command language

FP IPL ZSIM

DSIM ESIM

PD42 Startup Screen: This screen appears the first time you turn on the PD42.

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Once your printer is running a particular printer language, you can change the printer language from the Setup menu.

To change the printer command language from the PD42 Setup menu

1 Press the Setup ( ) button.

2 Press until you see PRINT DEFS and then press .

3 Press until you see CMD LANGUAGE and then press .

4 Press until you reach the command language you want to use,

and then press .

5 Press ( ) to exit the Setup menu.

You can also use the printer home page or PrintSet to choose a printer command language. For help, see “Configuring the Printer From

the Home Page” on page 44 or “Configuring the Printer Using PrintSet” on page 58.

Understanding the Front Panel

The PD41 control panel consists of one button and four LEDs. The PD42 control panel consists of one button, four LEDs, a screen, and five soft keys. Use the next two sections to understand how to use the front panel on each printer.

Understanding the Print Button and LEDs

The blue button on the front panel is the Print button. The main function of the Print button is to feed media and pause print jobs. When the printer is in a different state such as Testmode, the Print button performs other functions. For more information, see

“Understanding Printer States” on page 10. There are four LEDs

surrounding the Print button.

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The Print Button and Four Surrounding LEDs

The four LEDs can be on, off, or flashing depending on the state of the printer.

Understanding the Printer LEDs

Symbol LED Color Description

Power Green The printer is powered on.

‘

Ready/Data Green The printer is ready to receive data.

Flashing

The printer is transferring data.

green

Error Solid or

flashing red

There is an error condition with the printer. Most causes of an error condition are hardware related. For help, see “Printer Problems and

Possible Solutions” on page 69.

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Understanding the Printer LEDs (continued)

Symbol LED Color Description

Understanding the PD42 Screen and Soft Keys

The PD42 screen communicates detailed information about the current state of the printer. The printer can tell you if a specific error has occurred or if it is waiting for input from you.

Ready-to-Work™ Blue Turns on when the printer is

operational.

Flashing blue

The printer is not fully operational because:

• the printer is waiting for an IP

address.

• an error condition has occurred.

• the printer is in Testmode or

Extended Testmode. For more information, see “Using

Testmode and Extended Testmode to Troubleshoot” on page 74.

Off The printer is in Setup or Info

mode. The printhead temperature is too

high.

Fingerprint

10.6.0

Test

The PD42 Screen and Soft Keys

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Test

Below the display screen, there are five buttons that act as “soft keys.” The function of the buttons depends on the state of the printer. The function of the button is indicated with a small icon in the screen right above the associated button.

Understanding the Soft Key Functions

Soft Key Function

F1 to F5 The function of these keys is defined by the Fingerprint

application.

Enters or exits Setup mode.

Pauses the printer.

Feeds out media.

Performs a testfeed.

Enters or exits Information mode.

Moves to the left or the previous option.

Moves to the right or the next option.

Moves up a level in the menu system.

Applies a setting or selects a command.

Allows you to edit a value.

Decreases the selected number.

Increases the selected number.

Exits or cancels editing, test mode, and dump mode.

Continue.

Saves to file.

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Note: If the printer is running a Fingerprint application, access to Setup mode is controlled by the application.

Understanding Printer States

The printers can enter various states which indicate the current mode of operation.

PD41 and PD42 Printer States

State Explanation

PUP Power-UP (starting up)

Power off The printer is turned off.

Idle The printer is operational and is waiting for print

Running application The printer is running a Fingerprint application.

Setup mode (PD42 only) You can access Setup mode through

Information mode (i-mode)

Printing The printer is printing labels.

Printing (wait for LTS) The printer is waiting for the label taken sensor to

Paused The printer is paused during a print job.

Testmode The printer is in Testmode. For more information,

Extended Testmode The printer is in Extended Testmode. For more

Dumpmode The printer is in Dumpmode, which means it is

Upgrading Firmware is being upgraded.

Error The printer is in an error state.

jobs.

the soft keys associated with the screen. Use Setup mode to change some of the printer settings.

(PD42 only) You can access Information mode from the soft keys when the printer is idle. In Information mode, the printer cycles through some of the interface settings in 5 second intervals.

indicate that a label has been taken.

see “Using Testmode” on page 74.

information, see “Using Extended Testmode” on

page 75.

listening on all communication ports and prints incoming characters.

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The state of the printer also determines the functions and icons that are active in the screen.

Fingerprint

10.2.0

F1 F2 F3 F4 F5

Test

Idle

Running application

Paused

Testmode

TEST

Setup, navigation

Setup, edit value

Extended Testmode

TEST

Dumpmode

i-mode

Printing

Upgrading

Active Soft Keys in Different Printer States

Loading Media

The printers can print on labels, tickets, tags, and continuous stock. For more information on media types, media dimensions, and media specifications, see “Media Specifications” on page 98.

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Loading Media for Tear-Off Printing

Use this section to load media when you are manually tearing off labels against the tear bar on the printer. You can use these types of media for tear-off printing:

• Non-adhesive continuous stock

• Self-adhesive continuous stock with liner

• Self-adhesive labels with liner

• Tickets with gaps, with or without perforations

• Tickets with black marks, with or without perforations

To load media for tear-off printing

1 Open the media cover.

2 Pull out the printhead lever and turn it counterclockwise. Lift up

on the label feed guide.

3 Load a media roll onto the media supply hub. Be sure to push the

roll all the way against the inner wall of the printer and adjust the edge guide.

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Test

4 Route the media through the print mechanism.

5 If you are using fanfold media, load it through the external media

slot at the rear of the printer and route it the same way as you would a media roll.

6 Reset the label feed guide and the printhead lever.

7 Close the media cover.

8 Press the Print button to advance the media. If you are switching

to a new type of media, you must run a Testfeed ( ) to calibrate the sensors on the printer.

Loading Media for Peel-Off (Self-Strip) Printing

Use the procedure in this section when you are using self-adhesive labels that are separated from the liner immediately after printing. Peel-off printing is also called self-strip printing. With peel-off printing, you use the label taken sensor to sense when a label has been removed. After a label is removed, the sensor lets the printer know it is okay to print another label. Peel-off printing only supports selfadhesive labels with a liner.

You can also use this procedure to load media for batch takeup. For batch takeup, both the label and liner are rewound and the label taken sensor is not used.

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Peel-off printing and batch takeup printing require you to install the internal rewinder kit. For more information on the internal rewinder kit, see “Accessories for the Printer” on page 107.

To load media for peel-off printing

1 Remove the thumbscrew that attaches the front cover and remove

it.

2 Open the media cover, pull out the printhead lever and turn it

counterclockwise. Lift up on the label feed guide.

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3 Load a media roll onto the media supply hub. Be sure to push the

roll all the way against the inner wall of the printer and adjust the edge guide.

4 Route the media through the print mechanism and back into the

media compartment.

5 Wrap the liner around the internal rewinder takeup roll and lock it

in place.

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6 Reset the label feed guide and the printhead lever.

7 Reattach the front cover and secure with the thumbscrew.

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8 Push in on the lower part of the label taken sensor and bring it out

to a fully horizontal position.

9 Close the media cover.

10 Press the Print button to advance the media.

Loading Thermal Transfer Ribbon

Thermal transfer printing gives you a durable printout that is less vulnerable to chemicals, heat, sunlight and so on than direct thermal printing. Make sure you select a ribbon type that matches the media you are using and configure the printer for thermal transfer paper.

The printer supports thermal transfer ribbon rolls with the ink-coated side facing either inward or outward. To determine which type of ribbon you have, use a pen or other sharp object to scratch through the ribbon against a piece of paper. If you see a mark on the paper, your ribbon is wound ink out.

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= Ink out

= Ink in

Determining Whether Your Ribbon is Wound Ink In or Ink Out

To load thermal transfer ribbon

1 Open the media cover.

2 Pull out the printhead lever and turn it counterclockwise.

3 Slide the ribbon roll onto the ribbon hub closest to the media roll

holder and slide the empty ribbon core onto the hub closest to the front of the printer.

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4 For ink out ribbon (—): route the ribbon around the printhead and

set the ink position lever to the left.

5 For ink in ribbon(---): route the ribbon around the printhead and

set the ink position lever to the right.

6 Load media in the printer For help, see “Loading Media for Tear-

Off Printing” on page 12 or “Loading Media for Peel-Off (Self-Strip) Printing” on page 13.

7 Press the Print button to advance the media.

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SELECT MEDIA

GAP

SELECT MEDIA

MARK

SELECT MEDIA

CONTINUOUS

Printing a Test Label

To verify that the printer is fully functional and to obtain the current configuration, you can print the test labels. The test labels contain hardware and software configuration information.

To print a set of test labels

1 Turn off the printer.

2 Load media and ribbon (if necessary). For help see, “Loading

Media” on page 11 and “Loading Thermal Transfer Ribbon” on page 17. Make sure the printhead is down.

3 Press and hold the Print button.

4 Continue to keep the Print button pressed down and turn on the

Power switch. After approximately ten seconds, the printer screen lights up, runs a media setup routine, enters Testmode, and three of the LEDs start to flash one at a time (green, red, and then blue).

5 Continue to press the Print button until the printer starts cycling

through the selectable media types: gap, mark and continuous.

6 Select your media type by releasing the Print button when your

type of media appears on the screen.

The printer prints several test labels containing hardware, setup, and network information and then enters Dump mode.

7 Press the Print button once or press the cancel soft key ( ) to

exit Dump mode.

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Creating and Printing Labels

The easiest way to create and print labels, is to use the label design software LabelShop®. You can download LabelShop from the PrinterCompanion CD that shipped with your printer or you can download it from the Downloads page for your printer on

www.intermec.com.

You can also use Fingerprint and IPL to create and print labels. For more information, see either the Intermec Fingerprint Command

Reference Manual or the IPL Command Reference Manual.

Chapter 1 — Using the Printer

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Connecting the Printer

Use this chapter to understand how to connect the printer to your PC or your network. This chapter contains these sections:

• Connecting the Printer to Your PC

• Connecting the Printer to Your Network

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Chapter 2 — Connecting the Printer

Connecting the Printer to Your PC

You can easily connect the PD41 or PD42 commercial printer to your PC using one of these ports:

• USB device port

• RS-232 serial interface port

• IEEE 1284 communications port (optional)

Note: You cannot use the USB device port and IEEE 1284 port at the same time. To select the active interface, go to Setup mode > COM: > Interface.

Connecting the Printer to a PC Through the USB Device Port

Intermec recommends that you only connect one printer to each PC, either directly, or through a hub. To connect the printer to a PC through the USB device port, you need:

• USB Type B to USB Type A cable

• Intermec InterDriver® software

The USB cable you need is included in the shipping box with the printer. The InterDriver printer driver is available on the PrinterCompanion CD that ships with the printer. To make sure you have the latest version of InterDriver, you may want to go to the downloads page for the printer on www.intermec.com.

To connect the printer to a PC through the USB port

1 Download and install the InterDriver software on your PC.

2 Connect the USB cable to the Type B connector on the back of the

printer and connect the other end to your PC.

You do not need to set up any parameters for USB communications.

Connecting the Printer to a PC Through the Serial Port

The serial communication parameters control the communication between the printer and the connected PC on the serial port, referred to as “uart1:” on the printer.

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Make sure the serial port settings on the printer match the settings on the connected device. The default serial communication settings on the printer are: 9600 baud rate, 8 data bits, no parity, 1 stop bit and no flow control.

You can use a serial connection to communicate with your PC and run PrintSet, LabelShop, or InterDriver. You can also use the serial port to send commands directly to the printer through a terminal connection, for instance with Telnet.

To connect the printer to a PC through the serial port, you need:

• DB9 to DB9 RS-232 cable (P/N 1-974024-018)

To connect the printer to a PC through the serial port

1 Connect one end of the RS-232 cable to the back of the printer and

connect the other end of the cable to a serial COM port on the PC.

2 If necessary, change the PC serial port configuration to match

your printer.

Connecting the Printer to a PC Through the IEEE 1284 Port

You can use the parallel connection with LabelShop or the Intermec InterDriver. The parallel port supports Universal Plug and Play (UPnP) and additional status reporting through IEEE 1284 nibble ID mode.

If you are using a parallel port to communicate with the printer, you need:

• an IEEE 1284 interface adapter installed in the printer.

• a parallel cable to run between the printer and the PC.

If you did not have the parallel interface installed at the factory, you can install the field installable option (P/N 1-971164-800) in the optional I/O board port of your printer. You can purchase a parallel cable from Intermec (P/N 1-974022-018) or from your local computer store.

To connect your printer to a PC parallel port

• Connect the IEEE 1284 cable connector to the interface adapter

port on the back of the printer and connect the other end of the cable into a parallel port on the PC.

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Connecting the Printer to Your Network

Using either the integrated Ethernet or the optional 802.11 wireless network interface provides features such as security, FTP server, web server, and Alert handling.

Setting Up Ethernet Communications

Use the Ethernet port to set up the PD41 or PD42 as a network printer. The printer is set to automatically retrieve an IP number from the network (DHCP) once it is turned on. You can use the network connection either with LabelShop or the Intermec InterDriver. You can also use it to directly send commands to the printer through a terminal connection (Telnet), or you can send instructions via FTP. For terminal connections, it utilizes the Raw TCP protocol through port 9100.

To connect the printer to your Ethernet network

1 Connect the Ethernet cable to the Ethernet port in the rear of the

printer and connect the other end to your network.

2 Turn the printer on. Wait for the blue Ready-to-Work LED to stop

blinking, and for the message “IP configuration error” to disappear from the screen.

3 Enter Information mode by pressing ( ) to obtain the IP address

of your printer.

Information mode cycles through the interfaces installed on the printer in five-second intervals and displays them on the screen.

The IP address is displayed under net1: in Fingerprint and net in

IPL.

4 On your PC, enter the IP address of the printer in the address field

of your web browser (for example http://10.200.27.94) and press Enter.

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Entering the IP address brings up the home page of the printer, where you can check and modify printer settings.

5 You will be prompted to enter a login name and a password. By

default, the login name is admin and the password is pass.

For more information on using the web page to configure the printer, see “Configuring the Printer From the Home Page” on

page 44.

If your network does not assign IP numbers automatically, or the Ready-to-Work indicator is flashing to indicate a network error, you can use PrintSet (available on the PrinterCompanion CD or as a download from www.intermec.com) to correct the network settings.

Manually Configuring IP Settings

You can configure the IP settings of your printer by sending Fingerprint or IPL commands through a serial connection. After you configure the IP settings, you can disconnect the printer from your PC and communicate with the printer using 802.11 communications.

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To configure the IP settings serially using Fingerprint

1 Connect the printer to your PC using a serial cable. For help, see

“Connecting the Printer to a PC Through the Serial Port” on page 24.

2 Send the following commands to permanently assign the IP

address, subnet mask, default router, and name server:

setup "network,IP selection,manual" setup "network,IP address,xxx.xxx.xxx.xxx" setup "network,netmask,xxx.xxx.xxx.xxx" setup "network,default router,xxx.xxx.xxx.xxx" setup "network,nameserver,xxx.xxx.xxx.xxx"

where xxx is a number from 0 to 255.

3 Disconnect the printer from the PC.

4 On your PC, enter the IP address of the printer in the address field

of your web browser (for example http://10.200.27.94) and press

Enter.

The home page of the printer appears.

To configure the IP settings serially using IPL

1 Connect the printer to your PC using a serial cable. For help, see

“Connecting the Printer to a PC Through the Serial Port” on page 24.

2 Send the following commands to permanently assign the IP

address, subnet mask, default router, and name server:

<SI>nn[,m1[,m2]]

where:

n is the IP address of the printer in the format n.n.n.n, where n is a number from 0 to 255.

,m1 is the subnet mask address in the format n.n.n.n, where n is a number from 0 to 255.

,m2 is the router address in the format n.n.n.n, where n is a number from 0 to 255.

Note: You must specify at least two of the three parameters for the command to take effect.

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3 Disconnect the printer from the PC.

4 On your PC, enter the IP address of the printer in the address field

of your web browser (for example http://10.200.27.94) and press

Enter.

The home page of the printer appears.

Setting Up 802.11 Radio Communications

The printer can have an internal 802.11 b/g radio to transfer and receive data using wireless communications. This user’s guide assumes that you have already set up your wireless communications network including your access points. The following procedures include information on setting up wireless security for both IPL and Fingerprint.

The printer supports these authentication modes: none, WEP, WPA Personal and Enterprise mode (802.1x authentication), WPA2 Personal and Enterprise mode (802.1x authentication).

Note: WPA and WPA2 Enterprise mode and dynamic WEP currently support PEAP, TTLS, LEAP, and EAP-Fast.

To set up the printer to work in your wireless network, you need these items:

• Serial cable (P/N 1-974024-018)

• Host PC running Windows or Linux

• PrintSet. You can download PrintSet from the Downloads page

for your printer on www.intermec.com or you can download it from the PrinterCompanion CD that shipped with your printer.

• (optional) Serial port software such as HyperTerminal®

To set up the printer for wireless communications using PrintSet

1 Download and install PrintSet on your PC.

2 Connect one end of the serial cable to the back of the printer and

connect the other end of the cable to a serial COM port on the PC.

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3 If necessary, change the PC serial port configuration to match

your printer:

Parameter Default Setting

Baud rate 9600

Data bits 8

Parity None

Stop bits 1

4 Start PrintSet on your PC.

5 In the General Tasks box, click Add Printer and step through the

screens of the Add Printer Wizard until you have successfully added your printer.

6 In the Printer Tasks box, click Wireless Setup Wizard and step

through the screens to set up wireless network and security parameters.

To set up the printer for wireless communications using HyperTerminal

1 Connect one end of the serial cable to the back of the printer and

connect the other end of the cable to a serial COM port on the PC.

2 On your PC, open HyperTerminal and set these serial port

parameters:

Parameter Default Setting

Baud rate 9600

Data bits 8

Parity None

Stop bits 1

3 From the host PC, check the wireless settings. For help, see

“Manually Configuring IP Settings” on page 27.

If you are using IPL, send these commands to the printer:

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<STX><SI>wt,WEP1<ETX> <STX><SI>wt,PAC<ETX> <STX><SI>wt,ACQUIRE_PAC<ETX> <STX><SI>wt,WEP2<ETX> <STX><SI>wt,WEP3<ETX> <STX><SI>wt,WEP4<ETX> <STX><SI>wt,AUTH<ETX> <STX><SI>wt,WPA<ETX> <STX><SI>wt,WPA2<ETX> <STX><SI>wt,WPA_PSK<ETX> <STX><SI>wt,ROAM<ETX> <STX><SI>wt,CHANNEL<ETX> <STX><SI>wt,AP_MAC<ETX> <STX><SI>wt,SIGNAL<ETX> <STX><SI>wt,SPEED<ETX> <STX><SI>wt,ACTIVE<ETX>

If you are using Fingerprint, send this command to the printer:

setup write "wlan","uart1:" setup write "8021x","uart1:"

4 Set up the printer to use the correct SSID and authentication

modes. For help, see the next section, Configuring 802.11

Wireless Security Using IPL or “Configuring 802.11 Wireless Security Using Fingerprint” on page 34.

5 If you are going to use certificates for validation, transfer the

certificate to the printer. The printer can accept .pfx, .pem, and .der certificates.

6 Verify that the printer is connected to the access point and make

sure it has an IP address allocated to it.

Use the following sections to set most of your wireless communication settings. For help with additional commands and information, see either the Intermec Fingerprint Command Reference

Manual or the IPL Command Reference Manual. You can download

both documents from the Intermec web site at www.intermec.com.

Configuring 802.11 Wireless Security Using IPL

Use the following procedures to configure 802.11 wireless security parameters on your printer using IPL.

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To configure the printer to use WEP authentication

1 Send the following commands to login as an admin and set the

SSID:

<STX><ESC>.x,su -p pass admin<ETX> <STX><SI>ws,SSID,xxxxx<ETX>

where xxxxx can be from 0 to 32 ASCII characters, not including the double quote.

Note: The default password for logging in as an admin is “pass.” If you have changed the password, you will need to use your password instead of “pass.”

2 Send the following commands to configure the WEP keys. The

following example sets WEP key 1 to 1234 and enables WEP key 1.

3 Send the following command to activate the settings.

<STX><SI>ws,ACTIVE,1<ETX>

To configure the printer to use WPA-PSK or WPA2-PSK mode

1 Send the following commands to login as an admin and set the

SSID:

<STX><ESC>.x,su -p pass admin<ETX> <STX><SI>ws,SSID,xxxxx<ETX>

where xxxxx can be from 0 to 32 alphanumeric characters

2 Send one of the following commands to turn on WPA or WPA2

authentication. Send the WPA-PSK or WPA2-PSK command to set a pre-shared key:

<STX><SI>ws,WPA,ON<ETX> <STX><SI>ws,WPA2,ON<ETX> <STX><SI>ws,WPA_PSK, xxxxxxxxxx<ETX>

where xxxxxxxxxx is a value between 8 and 64 characters.

3 Send the following command to activate the settings:

<STX><SI>ws,ACTIVE,1<ETX>

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To configure the printer to use WPA or WPA2 Enterprise mode

1 Send the following commands to login as an admin and set the

SSID:

<STX><ESC>.x,su -p pass admin<ETX> <STX><SI>ws,SSID,xxxxx<ETX>

where xxxxx can be from 0 to 32 alphanumeric characters.

Note: The default password for logging in as an admin is “pass.” If you have changed the password, you will need to use your password instead of “pass.”

2 Send one of the following commands to enable WPA-802.1x or

WPA2-802.1x authentication. You should also send the WPA_PSK command that does not contain a value:

3 Send these commands to configure the EAP_TYPE:

where xxxx can be OFF, LEAP, PEAP, TTLS, or EAP-FAST.

where xxxx is the unique username and the unique password for this protocol.

4 If you are using EAP-FAST, you can use PAC and ACQUIRE_PAC

commands. The PAC setting specifies the PAC file to use for EAPFAST authentication. The ACQUIRE_PAC setting checks to see if automatic PAC file provisioning is enabled. You can set ACQUIRE_PAC to on or off.

• Send the following command to set PAC to use /tmp/my.pac

with a pass phrase of “verysecret”:

<STX><SI>ws,PAC,/tmp/my.pac @verysecret<ETX>

• Send the following command to set ACQUIRE_PAC to on:

<STX><SI>ws,ACQUIRE_PAC,ON<ETX>

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5 If you are using TTLS, you may need to send this command to set

the TTLS outer name:

where xxxx is the outer name.

6 If you are using certificates for validation, here are some

commands you may need to use.

• Send the following commands to set a certificate and enable

validation:

<STX><SI>ws,CA_CERT,c:/testCA.pfx@export<ETX> <STX><SI>ws,VALIDATE,ON<ETX>

where c:/testCA.pfx is the location and name of the certificate

and export is the passphrase.

• Send the following commands to set a common name for

server 1 and server 2:

<STX><SI>ws,.SERVER_CN1,xxxxxxxxxx <ETX> <STX><SI>ws,.SERVER_CN2,xxxxxxxxxx <ETX>

where xxxxxxxxxx can be a value from 0 to 64 characters.

• Send the following command to make sure your values match

those used by the access point:

<STX><SI>wt,[variable name]<ETX>

All variables are returned with the exception of EAP_PASS which always returns “****” if configured and CA_CERT which transmits the name of the last certificate authority successfully installed. An additional read-only variable for the supplicant state, called STATE, is also returned.

• You may need to send the following command several times for

the wireless station to connect:

<STX><SI>ws,ACTIVE,1<ETX>

Configuring 802.11 Wireless Security Using Fingerprint

Use the following procedures to configure 802.11 wireless security parameters on your printer using IPL.

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To configure the printer to use WEP authentication

1 Send the following commands to login as an admin and set the

SSID:

run"su -p pass admin" setup write "wlan","uart1:" setup "wlan","SSID","xxxxx"

where xxxxx can be from 0 to 32 ASCII characters, not including

the double quote.

Note: The default password for logging in as an admin is “pass.” If you have changed the password, you will need to use your password instead of “pass.”

2 Send the following commands to configure the WEP keys. The

following example sets WEP key 1 to 1234 and enables WEP key 1.

setup "wlan","WEP1","0x0001020304" setup "wlan",".WEP_KEY","1" setup "wlan","ACTIVE","1" setup write "wlan","uart1:"

To configure the printer to use WPA-PSK or WPA2-PSK mode

1 Send the following commands to login as an admin and set the

SSID:

run"su-p pass admin" setup write "wlan","uart1:" setup "wlan","SSID","xxxxx"

where xxxxx can be from 0 to 32 alphanumeric characters.

2 Send one of the following WPA/WPA2 ON commands to turn on

WPA or WPA2 authentication. Send the WPA-PSK or WPA2-PSK command to set a pre-shared key:

setup "wlan","WPA","ON" setup "wlan","WPA2","ON" setup "wlan","WPA_PSK","xxxxxxxxxx" setup "wlan","ACTIVE","1" setup write "wlan","uart1:"

where xxxxxxxxxx is a value between 8 and 64 characters.

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To configure the Printer to use WPA or WPA2 Enterprise mode

1 Send the following commands to login as an admin and set the

SSID:

run"su-p pass admin" setup write "wlan","uart1:" setup "wlan","SSID","xxxxx"

where xxxxx can be from 0 to 32 alphanumeric characters.

2 Send one of the following WPA/WPA2 ON commands to set up

WPA-802.1x or WPA2-802.1x authentication. You should also send the WPA_PSK command that does not contain a value:

setup "wlan","WPA","ON" setup "wlan","WPA2","ON" setup "wlan","WPA_PSK","" setup write "wlan","uart1:"

• To view the 802.1x values, send this command:

setup write "8021x","uart1:"

3 Send these commands to configure the EAP_TYPE:

setup "8021x","EAP_TYPE","xxxx"

where xxxx can be OFF, LEAP, PEAP, TTLS, or EAP-FAST.

setup "8021x",".EAP_USER","xxxx" setup "8021x","EAP_PASS","xxxx"

where xxxx is the unique username and the unique password for this protocol.

4 If you are using TTLS, you may need to send this command to set

the TTLS outer name:

setup "8021x","TTLS_USER","xxxx"

where xxxx is the outer name.

5 If you are using EAP-FAST, you can use PAC and ACQUIRE_PAC

• Send the following command to set PAC to use /tmp/my.pac

with a pass phrase of “verysecret”:

setup "8021x","PAC","/tmp/my.pac @verysecret"

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• Send the following command to set ACQUIRE_PAC to on:

setup "8021x","ACQUIRE_PAC","ON"

6 If you are using certificates for validation, here are some

commands you may need to use.

• Send the following commands to set a certificate and enable

validation:

setup "8021x","CA_CERT","c:/test.pfx@export" setup "8021x","VALIDATE","ON"

where c:/test.pfx is the location and name of the certificate and export is the passphrase.

• Send the following commands to set a common name for

server 1 and server 2:

setup "8021x",".SERVER_CN1","xxxxxxxxxx" setup "8021x",".SERVER_CN2","xxxxxxxxxx"

where xxxxxxxxxx can be a value from 0 to 64 characters.

• Send the following command to make sure your values match

those used by the access point:

setup write "8021x","uart1:"

• You may need to send the following command several times for

the wireless station to connect:

setup "wlan","ACTIVE","1"<ETX>

Connecting Peripherals to the USB Host Port

You can connect these peripheral devices to the USB host interface port on the printer:

• USB mass storage device

• Keyboard

• Bar code scanner

• USB hub

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Using a USB Mass Storage Device

You can use a USB mass storage device to store additional fonts and images for the printer. You can also use the device to upgrade your firmware. For more information on using the USB mass storage device to upgrade the printer, see“Upgrading the Firmware” on

page 61.

Connecting a Keyboard to the USB Host Port

You can use an external USB keyboard to:

• input data in Fingerprint applications. Some applications may

require more complex input from users than the simple push of a button.

• manage setup in Fingerprint, Direct Protocol, and IPL. In the

installed keyboard layouts, the arrow keys on the keyboard are mapped to the up, down, right, and left functions in the Setup menu. The five function keys F1 to F5 correspond to the five soft keys on the front panel, starting from the left. The Enter key will have the same apply and select function.

The printer comes with four keyboard layouts installed (US, Swedish, French, and German).

To change keyboard layout

1 Plug your USB-keyboard into the USB host connector in the back

of the printer.

2 Turn the printer on.

3 Press Setup ( ).

4 Navigate to COM > USB KEYBOARD.

5 Choose a keyboard layout.

6 Exit Setup by pressing ( ).

Fingerprint users can create their own custom keyboard layouts. For help, see the Fingerprint Command Reference Manual.

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Connecting a Bar Code Scanner to the USB Host Port

You can connect a bar code scanner of HID (Human Interface Device) type to the printer. The scanner will send data to the “usbhost:” device in the same way as a USB keyboard. You can then use this data in a Fingerprint application.

The keyboard layout you choose in setup (see previous procedure) applies for connected scanners too.

Note: You can only use a bar code scanner with printers that are running Fingerprint firmware.

Connecting a USB Hub to the USB Host Port

You can connect a USB hub to the printer so that you can connect several USB devices to the printer at the same time.

Note: You can only connect one USB mass storage device and one HID (keyboard or scanner) peripheral to the USB hub at a time.

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Configuring the Printer

Use this chapter to understand how to configure the printer, upgrade firmware, and download fonts and graphics. This chapter contains these sections:

• Configuring the Printer

• Upgrading the Firmware

• Downloading Fonts and Graphics

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Configuring the Printer

You can change the configuration settings of your printer:

• directly from the screen.

• from the printer home page.

• using PrintSet.

• using commands sent from your PC.

• using SmartSystems Foundation.

Configuring the PD42 Printer from the Screen

To configure the PD42 printer from the screen, you need to enter Setup mode.

To enter Setup mode

• Press the button.

While in Setup mode, use the soft keys to navigate. For help using the soft keys, see “Understanding the PD42 Screen and Soft Keys” on

page 8.

Use the following illustrations to understand the Setup menu. The main nodes of the setup tree are organized in a loop. You can view detailed illustrations of each menu in Appendix C “Fingerprint, IPL,

and ESim Setup Menus” on page 119. Each main node branches

out to a number of sub-nodes. At startup, the firmware determines if optional equipment such as a cutter or an interface board is installed in the printer, and these are added to the Setup tree.

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SETUP: SER-COM, UART1

SETUP: PRINT DEFS

SETUP: MEDIA

SETUP: FEEDADJ

Starting point

SETUP: COM

SETUP: EMULATION

SETUP: NET-COM, NET1

SETUP: NETWORK

The Main Nodes of the Setup Menu in Fingerprint

Starting point

SETUP: COM

SETUP: NETWORK

SETUP: CONFIGURATION

SETUP: MEDIA

SETUP: SER-COM

SETUP: TEST/SERVICE

The Main Nodes of the Setup Menu in IPL

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SETUP: DATE TIME

SETUP: SERIAL-COM

Starting point

SETUP: NET-COM, NET1

SETUP: COM

SETUP: CHARSET

SETUP: PRINT DEFS

SETUP: MEDIA

SETUP: FEEDADJ

The Main Nodes of the Setup Menu in ESim

Configuring the Printer From the Home Page

If you are using an Ethernet or 802.11 wireless connection, you can change configuration settings from the home page of the printer.

Note: You should have already connected your printer to your network and obtained an IP address. If not, see “Connecting the

Printer to Your Network” on page 26.

To access the home page of the printer

1 Start your web browser.

2 In the address field, type the IP address of your printer and press

Enter. The home page of your printer appears.

The home page displays the assigned name, firmware version, Active Command Set, MAC address, and IP address of your printer. The home page also displays the contents of the image buffer, as well as the status of the Ready-to-Work indicator.

SETUP: NETWORK

3 Click Configuration.

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4 Click the link for the settings you want to configure.

5 You will be prompted to enter a login name and a password. By

default, the login name is admin and the password is pass.

Use the next sections to understand and configure the settings in each configuration page.

Configuring Communications Settings

Use the communications page to configure serial communications, the communications interface, and the keyboard layout.

To configure communications settings

1 Click Printer > Communication.

2 Choose the settings you want to change.

3 Click Submit Setup.

Configuring Media Settings

Use the media page to view and change media settings such as XSTART position, media type, and contrast.

To configure media settings

1 Click Printer > Media.

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2 Enter the correct information for the media you are using.

3 Click Submit Setup.

Configuring Print Engine Settings (Fingerprint only)

Use the print engine page to adjust the media feed direction (start and stop adjust positions) and print speed. The value of the head resistance is read-only and is measured by the firmware when the printer starts up.

To configure print engine settings

1 Click Printer > Print Engine.

2 Enter the correct information for the print engine.

3 Click Submit Setup.

Configuring Web Shell Settings

Use the Web Shell page to view and change test and default settings. You can also use the Web Shell page to print test labels and change the command language.

To configure Web Shell settings

1 Click Printer > Web Shell.

2 Select the action you want to take or the setting you want to

change.

• For the actions in the top of the screen, the printer performs

the action and may prompt you to reboot the printer.

• For the settings in the bottom of the screen, select your desired

settings and click Submit Setup. You will receive a message that reads “Application change will take effect at reboot.” You can choose to select Reboot or wait until you are done making other configuration changes.

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Use the following table to understand the Web Shell settings.

Understanding the Web Shell Settings

Setting Description

Testfeed [value] Calibrates the label stop sensor performs a

testfeed. Selecting this setting is equivalent to issuing the TESTFEED command on the printer.

Ribbon Sensor Detects is the printer has run out of ribbon

during printing.

Default Setup Returns the printer to factory default settings.

Passwords, alerts, and the selected application are not changed.

Reboot Reboots the printer.

Print Test Label Prints the predefined test label you choose.

Command Language Sets the command language to Fingerprint,

Direct Protocol, IPL, ESim, ZSim, or DSim. You need to reboot the printer for the change to take effect.

Fingerprint Application Defines the application to run as the default on

startup. You need to reboot the printer for the change to take effect.

Standard I/O Defines the port the printer listens to. You need

to reboot the printer for the change to take effect.

Configuring Alerts

Use the Alerts page to view and change the printer alert settings.

To configure alerts

1 Click Printer > Alerts.

2 Change the alert settings:

• Choose Enabled or Disabled from the Setting list.

• Specify a Delay repeat in the text field.

• Select seconds or occurrences in the Delay Unit list.

• Enter a message in the Message text field.

3 Select the Notification method.

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4 Click Submit Settings.

Use the following table to understand the Alert Settings.

Understanding the Alert Settings

Setting Description

Label Not Taken (Fingerprint only)

Cutter Error There was an error related to the label cutter.

Head Lifted A printer job was sent to the printer while the

Out of Ribbon You have thermal transfer ribbon selected and the

Pause Mode The printer is in Pause mode.

Setup Mode The printer is in Setup mode.

Error Condition (Fingerprint only)

Application Break (Fingerprint only)

Print Job Complete (Fingerprint only)

Odometer Count 1 The amount of media printed has reached a preset

Notification Method The method used to send an alert message. You can

Sent when the printed label is not taken from the printer. This setting applies to label and ticket media and requires an optional label taken sensor.

printhead was lifted.

printer is out of ribbon.

An error has occurred in the Fingerprint application. The error does not have to be critical to the print job for the printer to send this alert.

A running Fingerprint application has been interrupted manually or because of an error.

The print job has been successfully completed.

amount, measured in meters or in number of labels. The Delay repeat setting represents how often the alert message will be sent when the preset value is reached.

choose from mail, SNMP-trap, or both.

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Configuring General Network Settings

Use the General network page to view the printer name, change passwords, and set restrictions.

To configure general network settings

1 Click Network Admin > General.

2 View or update your settings.

Note: To enter a new password, you need to check the Set password check box.

3 Click Submit General settings.

Use the following table to understand the general network settings.

Understanding the General Network Settings

Setting Description

Printer Name The network identification name (WINS name)

of the printer. The default name is INTERMEC followed by the last six positions of the MAC address.

System Location (Optional) The printer location.

System Contact (Optional) The printer administrator.

Set Password You must check this box if you want to change

the admin password.

Old Admin Password You need to enter the old password before you

can change the password.

New Admin Password The new password you want to use.

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Understanding the General Network Settings (continued)

Setting Description

Restrictions Sets restrictions on who is allowed to upgrade

the printer firmware or view and change network settings. You cannot remove “admin” from the list of authorized users.

Users allowed to update: Defines who may perform a firmware upgrade using FTP, PrintSet, or IFAB. This setting does not affect upgrading from a Compact Flash card.

Users allowed to read/write protected LAN1 settings: (Fingerprint only) Defines who may

read/write settings in the LAN1 section.

Users allowed to change network settings:

(Fingerprint only) Defines who may change the network node in the setup. This setting is not supported if you are setting up the printer from its internal keyboard.

Users allowed to change wireless settings:

Defines who may change WLAN or 802.1x settings.

Configuring Mail Settings

Use the mail settings page to view and change email (SMTP) server settings.

To configure mail settings

1 Click Network Admin > Mail.

2 Select the mail server settings and enter mail addresses.

3 Click one of these buttons:

• Submit Mail Settings to send the changes to the printer.

• Submit & Send test mail to send the changes to the printer

and test your new settings.

Use the following table to understand the mail settings.

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Understanding the Mail Settings

Setting Description

Mail (SMTP) Server Choose a configuration method for your mail

server settings:

• SMTP settings from DHCP: Choose this

setting is you want the printer to receive settings automatically from your DHCP server. This setting requires that you choose DHCP and IP Selection in the TCP/IP section.

• Manual settings: Choose this option to

manually configure the Mail Server address and port. The default port is 25.

Mail addresses Defines the email addresses to use when the

printer sends alert messages:

• From address: The address that displays as the

sender of alert messages. Email will be returned to this address if the recipient is unreachable. To prevent email bounces when the recipient is unreachable, leave this field empty.

• To address: The recipient of alert messages. To

enter several addresses, separate them with a comma (,) or a semicolon (;).

Configuring SNMP Settings

Use the SNMP page to view and change SNMP settings.

To configure SNMP settings

1 Click Network Admin > SNMP.

2 Change the SNMP settings.

3 Click Add to add trap settings. You can define up to four

authentication failure traps.

After you add a trap, it appears in the Trap Address Settings list. You can edit or delete each trap in the list by clicking Edit or Delete.

4 Click Submit SNMP settings.

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Use the following table to understand SNMP settings.

Understanding the SNMP Settings

Setting Description

Read Community Community with rights to read the SNMP MIBs.

Read/Write Community

Username Username when using SNMPv3. The default value

Authentication Key The authentication key for SNMPv3. The default

Encryption Key The privacy key for SNMPv3. The default value is

System Name Administrative name for the SNMP node.

Authentication Failure Trap

Trap Address Settings Click Add to specify these trap address settings:

Community with rights to read and write SNMP MIBs.

is “initial”.

value is “auth_key”.

“priv_key”.

Defines if a trap is sent when an unauthorized SNMP request tries to access the printer. Choose Enable to send the trap.

• Trap Address: IP address of the receiver of

SNMP traps. You can specify up to four trap addresses.

• Trap Port: The port where SNMP traps are sent.

The default port if 162.

• Trap Community: Defines the community to

which SNMP traps will be sent.

• Friendly Name: A user-defined text string that

identifies the trap.

• Trap Enable Status: Defines whether the

specified trap is enabled.

Configuring TCP/IP Settings

Use the TCP/IP settings page to view and change TCP/IP network settings.

To configure TCP/IP settings

1 Click Network Admin > TCP/IP.

2 View or update your settings.

3 Click Submit TPC/IP settings.

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Use the following table to understand the TCP/IP settings.

Understanding the TCP/IP Settings

Setting Description

IPV4 Settings Configuration method: The method by which

an IP address is assigned to the printer. You can choose between DHCP, BOOTP, DHCP+BOOTP, or MANUAL.

Address: The current IP address of the printer. Netmask: Manually assigned netmask for the

printer. Default Router: The IP address of the default

router.

IPV6 Settings Configuration method: The method by which

an IP address is assigned to the printer. You can choose between:

• AUTO: The IP address is obtained using

stateless auto-configuration. This is the default configuration method.

• AUTO+DHCP: The IP address is obtained

using stateless auto-configuration, but DNS options are obtained using DHCP.

• DHCP: The IP address and DNS options are

obtained using DHCP.

• MANUAL: The IP address is set to a static

address that you enter in the Static Address field.

Current addresses: A list of all the currently configured IP addresses for the Ethernet interface. The address starting with FE80:: is the link-local address and is available regardless of the configuration method you choose.

Static address: This address applies if you selected manual as the configuration method. The IP address is specified as an address and a prefix separated by a slash. You can use “::” to represent a large number of consecutive zeros. You should typically set the prefix to 64.

Example: 2001:DB8:0:F101::2/64

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Understanding the TCP/IP Settings (continued)

Setting Description

Name Resolution DNS Server: The IP address of the name server.

Printer Service NET1 TCP Port Number: The port number for

Configuring the Network Type

Use the Network Type page to choose whether you are using an Ethernet or wireless 802.11 network.

DNSv6 Server: The IP address of the name server for IPv6.

WINS Server (Primary and Secondary): The IP addresses of the primary and secondary WINS servers. If you chose DHCP or BOOTP for the configuration method, you may see the currently assigned WINS IP addresses depending on the configuration of your DHCP server.

raw TCP. The default is 9100. NET1 Queuing: Determines whether queuing

for the TCP port is turned on, off, or enabled for multiple network connections (Multi).

To configure the network type

1 Click Network Admin > Network Type.

2 Select either Ethernet or Wireless 802.11.

3 Click Submit new settings.

4 Reboot the printer for the changes to take effect.

Note: Once you change the network type to Wireless 802.11, you cannot communicate with the printer using Ethernet. You need to change the command through the Setup menu or send a command through a serial connection.

Configuring Avalanche Settings

Use the Avalanche page to view and change Wavelink Avalanche settings.

To configure Avalanche settings

1 Click Network Admin > Avalanche.

2 View or update your settings.

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3 Click Submit Avalanche settings.

Use the following table to understand the Avalanche settings.

Understanding the Avalanche Settings

Setting Description

Enabler Mode Click one of the option buttons:

• Disabled: Disables Avalanche.

• Manual settings: Enables Avalanche. You

need to enter the Agent address and Port in the text fields.

• Find agent by broadcast: Enables Avalanche

and the network connection broadcasts to find the agent.

Agent authorization Enter your user name and password in the entry

fields.

Configuring Wireless LAN Settings

Use the Wireless LAN page to view and change 802.11 settings.

Note: You will only see the Wireless LAN settings if your printer has the wireless interface option installed and the printer is using Fingerprint 8.77 or later.

To configure wireless LAN settings

1 Click Network Admin > Wireless LAN.

2 View or update your settings.

3 Click Submit 802.11 settings.

Use the following table to understand the Wireless LAN settings.

Understanding the Wireless LAN Settings

Setting Description

SSID The network name of the printer.

Mode Set the operating mode of the device to Ad-Hoc or

Infrastructure.

WEP Set Wired Equivalent Privacy (WEP) to on or off.

WEP Keys You can enter values for up to 4 WEP keys.

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Understanding the Wireless LAN Settings (continued)

Setting Description

Active WEP key Chooses the active WEP key.

Authentication Sets the type of authentication for you use for WEP

WPA Sets the Wi-Fi Protected Access (WPA) to either on

WPA Pre-shared key Sets the WPA Pre-shared key.

WPA2 Sets the Wi-Fi-Protected Access version 2 to either

Roaming setting Sets the roaming reluctancy to 1, 2 or 3. Setting the

Current channel Shows the current channel the printer is using.

AP MAC Address (Read only) MAC address of the access point to

Signal strength (Read only) Radio signal strength of the access

Speed (Read only) Speed of the current connection.

Region (Read only) Shows the country short names

keys. You can choose between Auto, Open System, and Shared.

or off.

on or off.

roaming reluctancy to 0 turns off the roaming feature.

which the printer is connected.

point.

provided by the 802.11d standard for the currently selected region or country.

Configuring 802.1x Settings

You only see the 802.1x settings page if you have the optional wireless interface installed in your printer. Use the 802.1x page to view and change 802.1x security settings.

To configure 802.1x settings

1 Click Network Admin > 802.1x.

2 View or update your settings.

3 Click Submit 802.1x settings.

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Use the following table to understand the 802.1x settings.

Understanding the 802.1x Settings

Setting Description

EAP Type Choose the Extensible Authentication Protocol

(EAP) type:

• TTLS (default)

• LEAP

• PEAP

• EAP-FAST

• Off (disables 802.1x security)

Inner Authentication Choose the inner authentication method:

• PAP (TTLS only)

• MSCHAPv2

• EAP/MSCHAPv2

• EAP/MD5

• EAP/GTC

Outer Name (TTLS only)

PAC- Key A-ID Info The Protected Access Credential (PAC) setting

Automatic Provision (PAC) Set Automatic PAC file Provisioning to on or

Root Certificate The common name of the installed root CA

Specify the EAP identity passed in the clear. The default is

is used to specify the PAC file used by EAPFAST authentication. This setting is automatically filled up by the printer is ACQUIRE_PAC is enabled and current installed PAC file fails authenticating the printer to the network. To manually import a PAC file using a pass phrase, the pass phrase should be given after the path of the PAC file.

off.

certificate. You can also specify a different certificate (provided that it has already been installed on the printer) by entering the path to the new certificate in this field. If a pass phrase is required, add it to the end of the path in the form of “@passphrase”.

anonymous.

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Understanding the 802.1x Settings (continued)

Setting Description

Server Common Name #1 Server Common Name #2 (TTLS and PEAP only)

Server Certificate Validation (TTLS and PEAP only)

Configuring SmartSystems Settings

Use the SmartSystems page to view or change the SmartSystems server IP address and the master port number.

To configure the SmartSystems settings

1 Click Network Admin > SmartSystems.

2 View or change the settings.

Specify common names. If you specify one common name, the server certificate common name must match this name for authentication. If you specify two common names, the server certificate common name must match at least one of them. The default is “” (any common name).

Enables certificate validation. Specifies whether or not to check if the installed CA certificate is the root of the server certificate.

3 Click Submit SmartSystems settings.

Configuring the Printer Using PrintSet

PrintSet is a printer configuration tool that allows you to easily change your setup parameters. You can also use the setup wizards in PrinSet to guide you through common configuration tasks.

To configure the printer with PrintSet

1 Make sure that you have a PC running Microsoft Windows 98 or

later.

2 Download PrintSet from the Downloads page of the Intermec web

site at www.intermec.com.

3 Connect your printer to your PC using a serial cable. For help, see

“Connecting the Printer to a PC Through the Serial Port” on page 24.

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Configuring the Printer Using Commands Sent From Your PC

You can change configuration parameters by sending commands directly to the printer using your terminal program (HyperTerminal) and a serial or network connection.

If your printer uses the Fingerprint language, you use the SETUP command, followed by the node, subnode, and parameters setting. Here is a Fingerprint example that sets your media setting to labels with gaps:

SETUP "MEDIA,MEDIA TYPE,LABEL (w GAPS)"

If your printer uses the IPL language, you would send this command:

Fingerprint automatically sends feedback to HyperTerminal as you type. If you want to see what you are typing with IPL, you need to complete the following procedure.

To see IPL commands as you type

1 From the HyperTerminal menu, select File > Properties > the

Settings tab.

2 Click the ASCII Setup button.

3 Select Echo typed characters locally.

4 Click OK twice.

For more information on how to change configuration settings, see either the Intermec Fingerprint Command Reference Manual or the

IPL Command Reference Manual.

Configuring the Printer Using SmartSystems Foundation

You can use SmartSystems Foundation to change configuration settings on your printer. The printer ships with the SmartSystems client loaded on it. The console is part of SmartSystems Foundation and is available from the Intermec web site. To download SmartSystems Foundation, go to www.intermec.com/products/

smrtsysfoundation/index.aspx.

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Choosing an Ethernet or Wireless Network

If you have an 802.11 wireless radio option installed in your printer, you need to choose between an Ethernet network or a wireless 802.11 network.

You can choose the network type of your printer:

• directly from the screen.

• from the printer home page. For help, see “Configuring the

Network Type” on page 54.

• using commands sent from your PC.

• using SmartSystems Foundation. For help, see the previous

section “Configuring the Printer Using SmartSystems

Foundation.”

Using the PD42 Screen to Choose the Network Type

To configure the PD42 printer from the screen, you need to enter Setup mode.

To choose the network type from the PD42 screen

1 Press the button to enter Setup mode.

2 Navigate to Network > Network Type and then press .

3 Select either Ethernet or Wireless 802.11 and then press .

4 Press to exit Setup mode.

5 Reboot the printer for the change to take effect.

Using Printer Commands to Choose the Network Type

You can send Fingerprint or IPL commands using a serial connection to the printer.

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To choose the network type using printer commands

1 Connect the printer to your PC using a serial cable. For help, see

“Connecting the Printer to a PC Through the Serial Port” on page 24.

2 Start your serial port software such as Hyperterminal.

• If you are using Fingerprint, send this command to the printer:

setup "NETWORK","NETWORK TYPE","n"

where n can be either Ethernet or Wirless 802.11.

• If you are using IPL, send this command to the printer:

where p can be either 0 (select Ethernet interface) or 1 (Select Wireless 802.11 interface).

3 Reboot the printer for the change to take effect.

Upgrading the Firmware

The latest firmware and software is available for download from the Downloads page on the Intermec web site at www.intermec.com. You can upgrade the firmware on your printer using:

Chapter 3 — Configuring the Printer

• PrintSet. You can download PrintSet from the downloads page for

the printer on the Intermec web site at www.intermec.com.

• a CompactFlash (CF) card or USB mass storage device(max 2 GB).

• an Ethernet or 802.11 network connection.

• a serial or USB connection.

To download firmware updates

1 Go to the Intermec web site at www.intermec.com.

2 Click Support > Downloads.

3 Use the Product Category, Product Family, and Product fields,

to select the PD41 or PD42.

4 Click Submit. The latest available software appears on the page.

5 Download the latest firmware version to your PC.

6 Extract the .zip file to a folder on your PC.

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To upgrade using PrintSet

1 Download the latest version of PrintSet from the Intermec web

site at www.intermec.com.

2 Select File > Add Printer. The Add Printer Wizard starts.

3 Under My Printers, select your printer.

4 Go to Printer > Firmware Wizard.

5 Follow the steps to update your firmware.

To upgrade using a CF card or USB storage device

1 Copy the firmware upgrade file to a CF card or USB device.

2 Insert the CF card or USB device in the appropriate slot on the

back of your printer.

To upgrade using an Ethernet or 802.11 network connection

1 Start your web browser application.

2 In the address field, enter the IP address of your printer.

3 Press Enter. The home page of your printer appears.

4 From the menu at the top of the page, click Maintenance. The

firmware upgrade screen appears.

To upgrade using a serial or USB connection

• Use Fingerprint or IPL commands to send the upgrade file to your

printer.

For help, see the Intermec Fingerprint Command Reference Manual or the IPL Command Reference Manual.

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1 Click Browse and browse to the location of the firmware upgrade

file.

2 Double-click the file, and then click Upgrade.

Downloading Fonts and Graphics

The PD41 and PD42 support 10 scalable Unicode TrueType fonts as standard. The Unicode standard allows the use of special characters for various languages including non-Latin fonts, such as Arabic, Cyrillic, Chinese (including enhanced Simplified Chinese GB18030), Japanese, Korean, and Hebrew.

Note: Fingerprint and IPL firmware support the download of any TrueType font. ESim only supports bitmap fonts.

You can download additional fonts to the Flash memory of the printer using:

• PrintSet. You can download PrintSet from the downloads page for

the printer on the Intermec web site at www.intermec.com.

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• Fingerprint or IPL commands. For help, see the Intermec

Fingerprint Command Reference Manual or the IPL Command Reference Manual.

• a CompactFlash card or external USB mass storage device (max

2 GB).

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Troubleshooting and Maintaining the Printer

Use this chapter to troubleshoot and maintain the printer. This chapter contains these sections:

• Troubleshooting the Printer

• Adjusting the Printer

• Maintaining the Printer

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Chapter 4 — Troubleshooting and Maintaining the Printer

Troubleshooting the Printer

You may have printer operation, print quality, or printer communication problems at some time during the life of the printer. It is easy to fix most of the problems and you will find solutions in

“Troubleshooting Printer Problems and Finding Solutions” on page 69. If you cannot find the answer to your problem, you may need

to contact Product Support.

Contacting Product Support

Before you call Intermec Product Support, you may want to visit the Intermec technical knowledge base (Knowledge Central). To do so, go to www.intermec.com and click Support > Knowledge Central. If you still need help after visiting Knowledge Central, you may need to call Product Support. To talk to an Intermec Product Support representative in the U.S.A. or Canada, call:

1-800-755-5505

Outside the U.S.A. and Canada, go to www.intermec.com and click Contact Us to find your local Intermec representative.

Before you call Intermec Product Support, make sure you have the following information ready:

• Printer serial number

• Firmware type and version

• Wireless or serial port settings

You can find all of the information listed above in the printer menu system or on a testprint page .

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Chapter 4 — Troubleshooting and Maintaining the Printer

Test

Understanding Error Messages on the PD42

Use the following tables to troubleshoot some common error messages you may see on the PD42 printer display. Some of the error messages are specific to the type of firmware you have loaded on your printer.

Possible PD42 Printer Error Icons and Messages

Error Icon Error Message Solution

Printhead lifted. Lower printhead.

Maintenance. The printer is upgrading its firmware.

Wait for it to complete the task.

IP link error. Check to see if the network cable has

been unplugged.

Press feed not done. Press Feed ( ) or Testfeed ( ).

Label not taken. Printing has been stopped because a

label is obstructing the label taken sensor. Remove the label to resume printing.

LSS too high, LSS too low.

Label stop sensor errors can occur when you perform a testfeed without any media installed or if you have incorrect media settings.

To f ix this erro r

1 Load the printer with media. For

help, see “The printers can enter

various states which indicate the current mode of operation.” on page 10.

2 Restart the printer in Test mode

and select the appropriate media type. For help, see “Using

Testmode” on page 74.

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Possible PD42 Printer Error Icons and Messages (continued)

Error Icon Error Message Solution

IP configuration error. The printer is trying to acquire an IP

‘

Out of media. Load media in printer. For help, see

Field out of label. You are attempting to print in an area

Ribbon empty. Try these solutions:

Label not found. The printer does not find a label gap

Printhead hot. The printhead is overheated and needs

address from the network. Wait until the printer receives the IP address.

“The printers can enter various states which indicate the current mode of operation.” on page 10.

that extends beyond the “print window.” See the appropriate printer language command reference manual for help setting the media parameters.

• Load thermal transfer ribbon. For

help, see “Loading Thermal

Transfer Ribbon” on page 17.

• On the PD42, change the Paper

Type in Setup mode.

or black mark.

• Go into Setup mode and verify that

the label length parameter is correct.

• Verify that the Media type settings

are correct.

to cool down. Wait for prining to resume automatically.

Testfeed not done. Press Testfeed ( ).

Test

Cutter not found. A cut command has been sent to the

printer, but the printer cannot find the cutter. Make sure the cutter is installed properly.

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Possible PD42 Printer Error Icons and Messages (continued)

Error Icon Error Message Solution

Cutter not responding. Make sure the cutter is installed

properly.

Troubleshooting Printer Problems and Finding Solutions

Use the following table to troubleshoot common printer problems.

Printer Problems and Possible Solutions

Problem Possible Solution

The Power LED does not light up when the printer is switched on.

The Error LED turns on after printing.

The Ethernet connection is not working.

Check that the power cable is correctly connected to the printer and the electrical outlet.

• Check to see if the printer is out of media or

ribbon.

• Check to see if media is jammed or tangled.

• Check to make sure the print mechanism is

locked and closed correctly.

• Check the cutter for problems.

• Check to make sure your application is working

correctly.

• Check the network LED on the back of the

printer. A green LED should be flashing to indicate network activity and a yellow LED should be on solid if connected to a 100 Mbps network.

• Make sure the Ethernet cable is connected

correctly to the back of the printer.

• Make sure you are using the correct Ethernet

cable.

• Make sure you have Ethernet selected as the

Network Type. For help, see “Choosing an

Ethernet or Wireless Network” on page 60.

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Printer Problems and Possible Solutions (continued)

Problem Possible Solution

A label is jammed after printing.

• Clear the media jam. For help, see “Clearing

Media Jams” on page 78.

• If the label is stuck on the thermal printhead,

clean the printhead. For help, see “Cleaning

the Printhead” on page 88.l

When printing, the printer is skipping labels.

• Run a new testfeed by pressing ( ) on the

PD42 or by holding the print button more than one second on the PD41.

• Make sure the label gap sensor is aligned

properly and that it is clean. For help, see

“Adjusting the Label Stop Sensor” on page 83.

When using the cutter, the label is not cut straight.

When using the cutter, the labels cannot feed or abnormal printing occurs.

When using the internal rewinder, the printer malfunctions.

The printer keeps printing or feeding when it should stop.

• Make sure the media thickness does not exceed

0.25 mm (9.8 mils).

• Make sure the media is loaded correctly and

that it runs as close to the center section of the printer as possible.

• Make sure the cutter is installed propoerly.

• Make sure the paper feed rods are sticky.

• Clean the media compartment. For help, see

“To clean the printhead” on page 88.

Make sure the media is loaded correctly.

• Check the media settings.

• Check the label gap sensor position. For help,

see “Adjusting the Label Stop Sensor” on

page 83.

• Make sure the sensors are clean. For help, see

“To clean the printhead” on page 88.

Printing is slow. Make sure your printing application is working

correctly.

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Printer Problems and Possible Solutions (continued)

Problem Possible Solution

Printing is faded or light.

• For Fingerprint: Adjust the the Constant,

Factor and Contrast media settings.

• For IPL: Adjust the Sensitivity setting.

• Make sure the printhead is clean. For help, see

“Cleaning the Printhead” on page 88.

• Check the printhead pressure. For help, see

“Adjusting Printhead Pressure” on page 80.

• Check the printhead dotline posistion. For

help, see “Adjusting Printhead Dot Line” on

page 81.

The printer is working, but nothing is being printed.

• Printing on direct thermal media: Make sure

the media is loaded with the heat-sensitive side facing the printhead.

• Printing with thermal transfer ribbon: Make

sure the ink-side of the ribbon faces the media. For help, see “Loading Thermal Transfer

Ribbon” on page 17.

• Make sure you have the correct media type and

paper type selected.

• Make sure the printhead is correctly connected

to the print mechanism.

Only partial labels are printing.

Part of the print image is not printed along the feed direction.

The printout is uneven across the media path.

Check the printhead balance. For help, see

“Adjusting Printhead Balance” on page 79.

• Make sure the printhead is clean. For help, see

“Cleaning the Printhead” on page 88.

• Make sure the ribbon is not wrinkling. For help,

see “Preventing Ribbon Wrinkling” on

page 76.

• Check the printhead balance. For help, see

“Adjusting Printhead Balance” on page 79.

• Check the printhead pressure. For help, see

“Adjusting Printhead Pressure” on page 80.

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Printer Problems and Possible Solutions (continued)

Problem Possible Solution

The printout is not in the correct position.

• Check for errors in the software application.

• Make sure the label gap sensor is clean. For

help, see “To clean the printhead” on

page 88.

• Check the position of the label gap sensor. For

help, see “Adjusting the Label Stop Sensor”

on page 83.

• Check the position of the edge guide and media

guide.

• Make sure you are using the correct media.

• Make sure the platen roller is clean and in good

condition. For help, see “To clean the

printhead” on page 88.

Troubleshooting Communication Problems

You can use Dump mode to verify that the printer is receiving data correctly from the host.

Using the Line Analyzer in Fingerprint

In Dump mode, the printer runs a Fingerprint program called Line analyzer. The Line Analyzer captures incoming characters on the communication ports and prints them on one or more labels.

The easiest way to enter Dump mode is through Test mode or Extended Test mode. For help, see “Using Testmode and Extended

Testmode to Troubleshoot” on page 74.

After the printer enters Dump mode, the printer tells you it has entered Dump mode by printing it on a label. The printer is ready to receive data. If you have a PD42, the Dump mode icon appears on the screen.

While the printer is receiving data, the Ready-to-Work indicator blinks. After a half of a second, if no more characters have been received, the printer times out. The program considers the transmission terminated and prints out a label.

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Printable characters are printed in black-on-white. Control characters and space characters (ASCII 000 to 032 dec) are printed in white-onblack.

As long as a continuous string of characters is being received, the program wraps the lines until the label is full and then starts to print another label. After each character transmission, the following information prints:

• Page number

• Number of characters printed on the label

• Total number of characters received so far

When you exit Dump mode, a final label prints to inform you that it exited Dump mode.

Using Dump Mode

When you enter Dump mode, the printer captures incoming characters on the communications ports and prints them on one or more labels.

You can access Dump mode in two different ways with slightly different results:

• You can access Dump mode through Test mode or Extended Test

mode and you will receive printouts that look exactly like those produced with the Line Analyzer program in Fingerprint. For more information, see the previous procedure, “Using the Line

Analyzer in Fingerprint” on page 72.

• You can access Dump mode from the Setup menu on the PD42

and characters will print on a continuous line, along with corresponding hexadecimal numbers.

To enter Dump from the Setup menu on the PD42

1 Press to enter Setup mode.

2 Navigate to Test/Service> Data Dump.

3 Toggle to Yes and then press .

The printer is now in Dump mode.

To exit Dump mode

• Turn the printer off and then back on again.

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SELECT MEDIA

GAP

SELECT MEDIA

MARK

SELECT MEDIA

CONTINUOUS

Using Testmode and Extended Testmode to Troubleshoot

Use Testmode and Extended Testmode when you want to verify printer settings, print test labels, restore factory default settings, or enter Dump mode to troubleshoot. Testmode is a simple linear sequence which requires little user input. Extended Testmode gives you more options.

Using Testmode

Testmode is a simple linear sequence which requires little user input.

To us e Testmo de

1 Turn off the printer.

2 Load media and ribbon (if necessary). For help see, “Loading

Media” on page 11 and “Loading Thermal Transfer Ribbon” on page 17.

3 Press and hold the Print button.

4 Continue to keep the Print button pressed down and turn on the

5 Continue to press the Print button until the printer starts cycling

through the selectable media types: gap, mark and continuous.

6 Select your media type by releasing the Print button when your

type of media appears on the screen.

The printer prints several test labels containing hardware, setup, and network information and then enters Dump mode.

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7 Press the Print button once or press the Cancel soft key ( ) to

exit Dump mode.

8 You can also save the dump by pressing the Save ( ) soft key.

Using Extended Testmode

Use Extended Testmode to run additional tests such as:

• printing test labels.

• running a Testfeed in slow mode.

• entering Dump mode.

• resetting to factory defaults.

To ru n Exten ded Test mode

1 Make sure the printer is turned off, loaded with media, and that

the printhead is lifted.

2 Press and hold the Print button.

3 Continue to keep the Print button pressed down and turn on the

Power switch. After approximately ten seconds, the printer enters Extended Testmode.

All three LEDs flash rapidly four times to signal that Extended Testmode is active.

4 Release the Print button and lower the printhead. You are now in

Extended Testmode and the following screen appears.

SELECT MEDIA

TEST

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• Press to cycle through the different options.

• Press to select a test function.

• Press to exit Extended Testmode.

5 Lower the printhead.

Understanding the Functions in Extended Testmode

Function Description

Select Media When you select your media, the printer performs a

slow sensor calibration (slow testfeed). Performing a slow testfeed can help resolve gap/mark detection problems.

Test Labels Setup Info

Dump Mode Enter Dump mode. For more information on Dump

Factory Default Restore factory default settings. Select the option

Setup and Exit Exit Extended Testmode and enter Setup mode.

Exit Exit Extended Testmode.

You can print configuration labels one at a time. Press to print the next label. The screen shows which label is next.

mode, see “Using Dump Mode” on page 73.

and then follow the onscreen instructions.

Adjusting the Printer

Use this section to perform adjustments to help solve problems related to print quality.

Preventing Ribbon Wrinkling

If you have problems with thermal transfer ribbon getting wrinkled, try adjusting the the ribbon tension or the ribbon shield.

To adjust the ribbon tension

1 Push in on the end knob of the ribbon supply hub.

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1234567890

Test Label A

2 Rotate the knob:

• clockwise to increase the tension.

• counterclockwise to decrease the tension.

If your labels look like the following illustration, you may want to try adjusting the ribbon shield.

Test Label B

1234567890

Low Quality Printouts Caused by Ribbon Wrinkling

To adjust the ribbon shield

1 If the label printout matches:

• Test Label A, turn screw A clockwise.

• Test Label B, turn screw B clockwise.

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2 Twist the screw a half-turn and perform a new test print.

3 Continue adjusting the ribbon shield screws until you achieve

good printout quality.

Note: Do not exceed two full turns of a ribbon shield screw or the media may not feed smoothly. If this situation happens, turn the screws counterclockwise completely and start over.

Clearing Media Jams

Common causes of media jams include media not being loaded properly or the printer not being maintained properly.

To clear a media jam

1 Turn off the printer.

2 Pull out on the printhead lever and turn it counterclockwise to lift

the printhead.

3 Pull the media away from the print mechanism.

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If the media has been wound up or is stuck on the platen roller, carefully remove it by hand without using any sharp tools that can damage the platen roller or the printhead.

Note: Avoid rotating the platen roller. You may permanently damage the electronic components.

4 Cut off any damaged or wrinkled part of the media.

5 Check to see if adhesive material is sticking to parts of the print

mechanism. If you need to clean the printhead, see “Maintaining

the Printer” on page 87.

6 Reload the media. For help, see “Loading Media” on page 11.

7 Turn on the printer power.

8 Press the Print button the adjust the media feed.

Adjusting the Printhead

Keeping the printhead properly balanced is crucial for obtaining highquality printouts. Adjusting the printhead consists of adjusting the:

• printhead balance.

Chapter 4 — Troubleshooting and Maintaining the Printer

• printhead pressure.

• printhead dotline.

Adjusting Printhead Balance

The printer is adjusted at the factory for full-width media. If you are using media that is less than full-width, Intermec recommends that you adjust the position of the printhead balance boxes so that the printhead is correctly pressured against the media. If your printouts are lighter on one side than the other, it is most likely due to an unbalanced printhead.

To adjust the printhead balance

1 If you have installed thermal transfer ribbon, remove it.

2 Pull out on the printhead lever and turn it counterclockwise to lift

the printhead.

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3 Move the balance boxes:

• outward for wider media.

• inward for narrower media.

Balance box

4 Close the printhead and load the ribbon.

5 Test and readjust the balance boxes if necessary.

Adjusting Printhead Pressure

The pressure of the thermal printhead against the platen roller is adjusted at the factory. You may need to readjust the printhead pressure if the printing is weaker on one side of the media, or if the thermal transfer ribbon starts to crease (indicated by unprinted white streaks along the media feed direction).

Note: Before adjusting the printhead pressure, try to move the outer balance box as described in the the previous procedure, “Adjusting

Printhead Balance.”

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To adjust the printhead pressure

1 If you have installed thermal transfer ribbon, remove it.

2 Pull out on the printhead lever and turn it counterclockwise to lift

the printhead.

3 Using a slotted screwdriver, turn the screw at the top of the

balance boxes:

• clockwise to increase pressure.

• counterclockwise to decrease pressure.

4 Close the printhead and load the ribbon.

5 Test and readjust the pressure if necessary.

Adjusting Printhead Dot Line

When using thick or stiff media, you need to move the printhead forward so that the dot line is aligned precisely with the top of the platen roller. You also need to make sure that the printhead dot line and the platen roller are parallel.

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To adjust the printhead dot line

1 If you have installed thermal transfer ribbon, remove it and close

the printhead.

2 Use a slotted screwdriver to turn the two screws at the top of the

printhead bracket counterclockwisea single turn.

3 Pull out on the printhead lever and turn it counterclockwise to lift

the printhead.

4 Carefully turn both screws, at the front of the printhead, clockwise

a quarter of a turn at a time.

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Note: Be sure you make identical adjustments on both screws. If you are unsure, tighten both screws completely by turning them counterclockwise as far as they will go, and then start over.

5 Close the printhead and using the slotted screwdriver to turn the

two screws at the top of the printhead bracket clockwise a single turn.

6 If you are using thermal transfer ribbon, load it.

7 Test and readjust if necessary.

Adjusting the Label Stop Sensor

The label stop sensor (also called label gap sensor or black mark sensor) is a photoelectric sensor that controls the media feed by detecting gaps between labels, or slots or black marks in continuous stock. For the sensor to work, it must be aligned with the gaps, slots, or marks on the media. If you are using irregularly shaped labels, align the sensor with the front tip of the labels.

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Sensor lever

To adjust the label stop sensor position

1 Pull out on the printhead lever and turn it counterclockwise to lift

the printhead.

2 Use the sensor lever at the rear side of the print mechanism to

move the sensor inward or outward.

3 Check the point of detection from the front with the printhead

lifted.

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Test

Point of detection

If you are having detection problems, you can test the label stop sensor in Setup mode on the PD42. The label stop sensor tests can determine whether the sensor is in the right position, if it is blocked by dust or stuck labels, or if it is defective in some way. Setup mode has these two test functions:

• LSS Auto: Checks to make sure that the label stop sensor is

working properly and can detect gaps, slots, and black marks.

• LSS Manual: Shows the sensor setting established by the latest

Testfeed. LSS Manual is intended to be used by Intermec service personnel only.

To run the LSS Auto test

1 Make sure the printer is correctly configured for the type of media

you are using.

2 Press Testfeed ( ).

3 Make sure that there is a label, not a gap or black mark, at the

sensor.

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LSS AUTO

4 Make sure that the media runs as close to the center of the printer

as the guides will allow.

5 Press Setup ().

6 Go to Print Defs > LSS Test > LSS Auto. The cursor will in the

center of the screen as shown below.

7 For gap or slot detection: Lift the printhead and slowly pull out

the media in the media feed direction. When the label stop sensor detects a gap or a detection slot, the cursor moves to the right.

8 For black mark detection: Lift the printhead and slowly pull out

the media in the feed direction. When the label stop sensor detects a black mark, the cursor moves to the left.

If the cursor behaves as described in Steps 7 and 8, the label stop sensor is working and is properly aligned.

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If the cursor does not detect a gap, slot, or black mark, check the following:

• Is the label stop sensor laterally aligned with the slots or black

marks?

• Is the transfer ribbon properly loaded so it does not interfere

with the label stop sensor? For help, see “Loading Thermal

Transfer Ribbon” on page 17.

• Are the label stop sensor guides clean? If not, clean them as

described in the next section “Maintaining the Printer.”

• Does the media have preprint information on it that can make

detection harder?

• Is there too little contrast between the black marks and the

surrounding areas?

• Is the label liner not transparent enough?

• Does the label stop sensor work with another type of media?

Maintaining the Printer

To ensure high productivity and a long life for your printer, Intermec recommends that you regularly inspec the printer and its environment to make sure that it is operated under optimal conditions. Keep the printer in a dry area, away from large electrical motors, welders, and similar products that might affect printer operation.

Clean your printer regularly to maintain the quality of your labels and extend the life of your printer.

If you open the electronics cover, you will void the warranty and may cause damage to the internal components. Opening the electrical cover exposes the user to shock hazards which may result in injury or death.

Always turn off the printer and unplug the power cord before cleaning the printer.

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Cleaning the Printhead

Cleaning the printhead on a regular basis prolongs the life of the printhead and ensures that you maintain high print quality. You should clean the printhead with cleaning cards or a cotton swab moistened with isopropyl alcohol. Ideally, you should clean the printhead every time you load a new supply of thermal transfer ribbon.

Isopropyl alcohol is a highly flammable, moderately toxic, and mildly irritating substance.

Never use hard or sharp tools to peel away stuck labels or other material. The printhead is delicate and can easily be damaged.

To clean the printhead

1 Open the media cover.

2 Remove the media and ribbon.

3 Pull out on the printhead lever and turn it counterclockwise to lift

the printhead.

4 Use a cleaning card or a soft cotton swab moistened with isopropyl

alcohol to dissolve any contamination on the line of heat-emitting dots at the front/bottom of the printhead.

5 Wait 30 seconds and carefully rub off any contamination.

6 Repeat Steps 4 and 5 if necessary.

7 Allow the printhead to dry for a minute or more before loading a

new supply of media and ribbon.

Cleaning the Media Compartment

Regular cleaning of the printer’s media compartment ensures smoother printing operation and avoids problems with media jams.

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Specifications and Main Features

Frequently Asked Questions

User Manual

Before You Begin

Learning About the Printers

What’s New?

Identifying the Parts of the Printer

Selecting the Printer Command Language

Understanding the Front Panel

Understanding the Print Button and LEDs

Understanding the PD42 Screen and Soft Keys

Understanding Printer States

Loading Media

Loading Media for Tear-Off Printing

Loading Media for Peel-Off (Self-Strip) Printing

Loading Thermal Transfer Ribbon

Printing a Test Label

Creating and Printing Labels

Connecting the Printer to Your PC

Connecting the Printer to a PC Through the USB Device Port

Connecting the Printer to a PC Through the Serial Port

Connecting the Printer to a PC Through the IEEE 1284 Port

Connecting the Printer to Your Network

Setting Up Ethernet Communications

Manually Configuring IP Settings

Setting Up 802.11 Radio Communications

Configuring 802.11 Wireless Security Using IPL

Configuring 802.11 Wireless Security Using Fingerprint

Connecting Peripherals to the USB Host Port

Using a USB Mass Storage Device

Connecting a Keyboard to the USB Host Port

Connecting a Bar Code Scanner to the USB Host Port

Connecting a USB Hub to the USB Host Port

Configuring the Printer

Configuring the PD42 Printer from the Screen

Configuring the Printer From the Home Page

Configuring Communications Settings

Configuring Media Settings

Configuring Print Engine Settings (Fingerprint only)

Configuring Web Shell Settings

Configuring Alerts

Configuring General Network Settings

Configuring Mail Settings

Configuring SNMP Settings

Configuring TCP/IP Settings

Configuring the Network Type

Configuring Avalanche Settings

Configuring Wireless LAN Settings

Configuring 802.1x Settings

Configuring SmartSystems Settings

Configuring the Printer Using PrintSet

Configuring the Printer Using Commands Sent From Your PC

Configuring the Printer Using SmartSystems Foundation

Choosing an Ethernet or Wireless Network

Using the PD42 Screen to Choose the Network Type

Using Printer Commands to Choose the Network Type

Upgrading the Firmware

Downloading Fonts and Graphics

Troubleshooting the Printer

Contacting Product Support

Understanding Error Messages on the PD42

Troubleshooting Printer Problems and Finding Solutions

Troubleshooting Communication Problems

Using the Line Analyzer in Fingerprint

Using Dump Mode

Using Testmode and Extended Testmode to Troubleshoot

Using Testmode

Using Extended Testmode

Adjusting the Printer

Preventing Ribbon Wrinkling

Clearing Media Jams

Adjusting the Printhead

Adjusting Printhead Balance

Adjusting Printhead Pressure

Adjusting Printhead Dot Line

Adjusting the Label Stop Sensor

Maintaining the Printer

Cleaning the Printhead

Cleaning the Media Compartment